Current available jobs in Administration/General Management:





Administration/General Management: Human Resources Generalist
Manager, Recruitment & Development - Atlanta Hawks (Atlanta, GA)

Responsibilities/Duties:

Team Member Development

  • Responsible for identifying opportunities within the Atlanta Hawks & Philips Arena event staff population (approximately 1,000 internal team members) to bring customer service initiatives across guest-facing positions to next level of service and southern hospitality
  • Partner with Customer Service SMEs to design and deliver Disney ELEVATE training and develop a strategy for re-enforcing training concepts.
  • Translate learning and development content into appropriate course format and materials including development of course agendas, facilitator guides, participant guides and presentation materials.
  • Partner with department heads and managers to identify ways to elevate performance and guest experience within each individual guest-facing, event staff role within the organization. Work with managers to implement and train on these initiatives
  • Manage event staff supervisor trainings and development.
  • As appropriate, facilitate training courses or source subject-matter expert facilitators.
  • Develop learning opportunities as needs are identified.

Recruitment & On-Boarding

  • Partner with hiring managers to develop, implement and maintain an effective and efficient event staff hiring and on-boarding process that delivers consistent brand and customer service standards. This includes training hiring managers on best interviewing practices as well as planning and executing hiring events.
  • Develop and implement Hawks career website that accurately communicates the Hawks brand, culture and perks.

Reward & Recognition

  • Develop, implement and manage recognition programs for both full- and part-time team members to drive business results and support the 5B’s of the business. Track and monitor program usage to ensure consistent usage and to communicate success stories.
  • Develop, implement and manage a service recognition program for full- and part-time team members.

Qualifications:

  • Must have at least 2 years of experience in high volume talent acquisition and on-boarding
  • Experience translating content into a facilitator-deliverable format.
  • Excellent verbal, written and administrative skills.
  • A self-starter with ability to be both creative and strategic.
  • Strong organizational skills with ability to manage multiple priorities and work under pressure.
  • Strong interpersonal skills and ability to collaborate with and interface among multiple departments.
  • Hospitality or event industry experience highly preferred
  • Ability to work a very flexible schedule, to include possible weekends, nights and holidays preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have experience creating standard HR operating procedures?
2. Yes/No: Do you have experience with high volume, event staff recruitment and on-boarding?
3. Required: What is your salary requirement?


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Administration/General Management: Administrative/Executive Assistant
Executive Assistant to Executive Vice President & Chief Revenue Officer - Atlanta Hawks and Philips Arena (Atlanta, GA)

The Executive Assistant will be one of the main points of contact for the Corporate Partnerships and Business Development, Revenue Integration, Premium Seating and Ticket Sales departments. Reporting directly to the EVP & Chief Revenue Officer, this position will be responsible for answering questions in-person and by phone, directing calls in a prompt, decisive and courteous manner, exhibiting solid business acumen, using good judgment and providing excellent customer service to both internal and external clients. In addition, this position is expected to have the wherewithal to think creatively about revenue generation, client needs, lead generation, etc. This position will also provide significant administrative support to include intensive record/database keeping, data entry and updates, calendar and schedule maintenance, arranging travel and more. Ability to work independently, keep department organized and on track, remain focused and have proven extraordinary attention to detail at all times is paramount.

 RESPONSIBILITIES:

Provide comprehensive support to the EVP & Chief Revenue Officer to include upkeep of client database, screening of telephone calls, visitors and correspondence (both electronic and traditional), processing client ticket requests, maintaining filings, making travel arrangements, maintaining calendars and coordinating meetings (set-up, catering, visitor access, parking, etc.); this position will act as a Chief of Staff, ensuring all runs smoothly at all times for EVP & Chief Revenue Officer

Administer client and contact strategy including producing a handwritten note within 24 hours after the meeting and keeping excellent notes and data on contacts

Schedule internal and external meetings, secure conference rooms and all related logistics, produce meeting agendas, presentation materials and all other related items.

Coordinate and oversee general office needs for department (stationary, office supplies, business cards, special projects, etc.)

Coordinate client services including ticket requests, parking, reservations, etc.

Maintain a positive rapport with clients and vendors and provide assistance and details as needed.

Represent company at highly-visible and prestigious events and serve as an event host as required.

Process invoices in accordance to Accounting policies, procedures and deadlines

Process expense reports in a timely and accurate manner

Develop in-game/concert meet and greets for Chief Revenue Officer

Serve as suite administrator: coordinate catering, ticket distribution, parking, special requests

Coordinate recaps upon conclusion of visits

Record meeting discussions (i.e. Weekly Sales & Marketing meeting) and memorialize meeting notes with distribution to list in a timely manner.

Assist with managing promotional item inventory.

Other duties and projects as assigned.

Perform various other special project duties or tasks as may be assigned from time to time.

QUALIFICATIONS:

Must have a Bachelor degree or higher

Minimum ten (10) years of experience providing comprehensive support to senior level executives required; additional years of experience are a plus

Ability to think creatively, while still being business minded and focused

Strong computer skills with heavy experience using Microsoft Office products such as Outlook, Word and Excel; database management software/CRM systems is a plus

Excellent verbal and written communication skills including grammatical, editing and proofreading skills

Ability to work with internal and external clients with a positive, customer service-oriented attitude, while getting tasks completed in a swift and quality manner

Strong, proven organizational skills are required; candidate must have countless examples of specific ways they have kept themselves and their executive focused and organized

Basic understanding of accounting principles and procedures

Effective at managing tasks independently

Strong sense of discretion and confidentiality

Experienced in standard office procedures, policies and sense of decorum

Please note that we cannot accept phone calls or emails in regards to your application for this position. Once you apply, you will get a message generated from the system indicating that your application has been received. A member of the HR team will reach out if your qualifications are the best qualified for the position. Please do not call or email to follow up.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least five years of experience as an Executive Assistant?
2. Yes/No: Do you have a college degree?
3. Yes/No: Can you work an extremely flexible schedule to include long hours, weekends, holidays, etc.?
4. Required for Consideration: Please list your minimum salary requirement (do not write negotiable).


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