Facilitate game and event-related online customer support to enhance the fan experience for the Sacramento Kings, Golden 1 Center and Downtown Commons. With a focus on monitoring a wide range of digital platforms, work with internal and external clients to respond to and anticipate the needs of customers in real-time.
Coordinate organizational digital communication between internal and external customers during games and events.
Participate in real-time monitoring, responding and moderation of online conversation and content.
Use digital platforms to maintain ongoing analysis, insights and opportunities for advancement.
Create and share post-event customer sentiment analysis recaps.
Support development and activation of content and engagement to enhance organization’s connection with its worldwide fanbase.
Maintain awareness of latest digital communication and platform trends.
Maintain customer database to advance real-time communication and insights.
Develop customized outreach to nurture relationships with key influencers.
Assess and recommend opportunities to create WOW! moments.
Regularly work days, nights, weekends and holidays.
Experience in digital, communication, mobile or social media customer service for a brand, team or agency.
Degree in related field preferred.
Experience with mobile and web CMS platforms.
Working knowledge of sentiment analysis and digital reporting.
Excellent written and verbal communication skills.
Working knowledge of Microsoft Excel and Google Analytics.
Proficiency with emerging digital, mobile and social media-related platforms.
Ability to thrive in fast-paced, deadline-oriented workplace.
Team and detail oriented.
Working knowledge of the Sacramento Kings, NBA, entertainment and pop culture a plus.
When you apply for this job online, you will be required to answer the following questions:
1. Describe your knowledge of the NBA and Sacramento Kings.
2. How would you characterize your content production (written/multimedia) skill set?
3. This position is strictly part-time with hours that vary from week to week depending on schedule of events and games. Are you able to have a flexible schedule and work at least 25 hours a week - nights, weekends, and holidays?