Current available jobs in Facility Operations/Security:





Facility Operations/Security: Event Guest Relations
Part-time Event Staff Member - Golden State Warriors (Oakland, CA)

 

 

 

 

 

 

 

About the Position


We have an immediate need to hire part time Event Staff Members for the 2014-15 Golden State Warriors basketball season and events. Event Staff Members are responsible for assisting with the set up and break down of Warriors-related events and home games as well as various other tasks, such as assisting fans with registration and promotional item distribution. Delivering outstanding customer service and having positive interaction with our fans, season ticket holders and sponsors are critical components of the job. If you want to impact the experience and fun had by our fans, then this may be the right part-time job for you!


Key Responsibilities

  • Assist with pre-game, in-game, and post-game events which may include; set up and break down of arena signage and equipment
  • Assist with execution of promotional theme nights and other events
  • Interact with fans, clients, and venue staff
  • Know and execute according to the Warriors standards of customer service; answer questions and respond to guest inquiries
  • Advise guests on the Arena floor plan, concession stations, and general amenities at events
  • Additional tasks as assigned


Requirements

  • Ability to commit to work 2014-15 NBA season (October 2014 - April 2015 plus playoffs) and work home games, which may  include week nights, weekends and holidays
  • Comfortable working in environments with large crowds
  • Exceptional customer service and problem solving skills
  • Excellent communication and interpersonal skills
  • Ability to multi-task and to complete assignments in a fast-paced environment
  • Previous experience working in a customer service or events environment is preferred
  • Prefer individuals who are high energy, detail-oriented, and hard-working
  • Ability to perform the following physical requirements:
  1. Pushing/pulling/carrying and lifting up to 40 lbs
  2. Stair climbing and the ability to sit/turn/ bend/ stand for long periods of time

Hours:


Special Events (as scheduled throughout the season; note these are often held on weekends and evenings)

Home games: must be available to work majority of games (2 Preseason & 41 Regular season games, plus playoffs)

Typical hours:
Game Preparation 4:00pm – 8:30pm
Promotional Giveaways 3:00pm – 10:30pm or 7:30pm – 10:30pm
Host / Hostesses 12:00pm – 3:00pm or 5:00pm – 8:45pm


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Facility Operations/Security: Usher/Ticket Taker
Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests, check tickets, and direct guests to their seats. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you bilingual in both English and Spanish?


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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.  

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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Facility Operations/Security: Parking Operations
Traffic Support Attendant (Part-time) - Phoenix Suns/Sports & Entertainment Services (Phoenix, AZ)

Sports & Entertainment Services (SES) is the management company for the facilities that host the following teams: Phoenix Suns, Phoenix Mercury, Arizona Rattlers, and Arizona Diamondbacks.

The SES traffic support services department is hiring Traffic Support Attendants to maintain established policies and procedures that will protect US Airways Center, Chase Field, and Jefferson Street garages along with its assets, employees, and guests for all sports, concerts, and family events.

 Essential duties and responsibilities:

• Directing traffic and guests to entrances, exits, and facilities
• Monitoring restricted parking areas
• Collecting parking fees
• Maintaining a neat and clean environment for our guests

Required skills/qualifications:

• Flexible schedule; must be able to work nights, weekends, and holidays as needed around event schedule
• Ability to work under pressure and stand, navigate stairs, and/or walk for long periods of time
• Must be dependable with excellent guest service skills

The typical report times during the week are between 4:00 pm and 5:30 pm and the starting pay rate is $9.00 per hour.
If you're interested in working for a great company in an entertainment atmosphere we welcome you to apply.

Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter. To see how the hiring manager will view your application, click on "edit your information" and follow the instructions. Also, please note that you have one chance to fill in your cover letter information once you press "apply for this job."

Sports & Entertainment Services is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Briefly describe why you think you would be a good candidate for this position.


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Facility Operations/Security: Facility/Venue Management
Director, Operations - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary: Under General Supervision is responsible for the daily activities required to run, maintain, and service the arena and/or the events. Acts as liaison between the organization and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities include the following. Other duties may be assigned:


• Directs, supervises and schedules all aspects of Arena Operations, including; Utility, Engineering, Janitorial, Landscape, and Changeover.
• Primary contract administrator for Pest Control, and Waste Services.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints.
• Conducts periodic staff meetings to discuss procedures, problems and policy changes.
• Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers.
• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all company and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
• Serves as MOD (Manager on Duty) as required

Supervisory Responsibilities:
• Manages subordinate supervisors in any of the following departments: Utility, Engineering, Janitorial, Landscape, and Changeover.
• Is responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with company's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Engage in much decision-making that is generally governed by procedure and guided by policy.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Operate a personal computer using CAD, Windows, Microsoft Office including, Word, Excel, and Outlook, and other standard office equipment.
• Work independently, exercising judgment and initiative.
• Work in a fast paced environment.
• Remain flexible and adjust to situations as they occur.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.

Education and/or Experience:
• Bachelor's degree in Business, Facilities Management, Maintenance Engineering, or related field.
• Minimum of 5-7 years facility management experience in a union environment.
• 2-3 years of management experience required.
• Ability to speak and understand Spanish a plus.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Access, and Outlook; Project Management software; List Processing.

Certificates, Licenses, Registrations:
• Must possess a valid California Driver's License.
• Forklift certification preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places.

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The noise level in the work environment is usually moderate to very loud, depending on the event as well as the location.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

 



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Facility Operations/Security: Facility/Venue Management
Senior Operations Manager - Spurs Sports & Entertainment (San Antonio, TX)

DEPARTMENT: BUILDING OPERATIONS
REPORTING RELATIONSHIP:

REPORTS TO: Director of Facility Services
DIRECT REPORTS: Electricians, plumber, welder, ice tech, painters, carpenters

CAPSULE POSITION DESCRIPTION:

This will be the most senior position reporting to the Director of Facility Services. It oversees and manages all skilled trades in the operations department and the related budgets. It will also monitor and manage service agreements including HVAC, fire protection, and waste removal. Through coordination with the Director of Facility Services, this position will be responsible for managing and overseeing operations special projects, including small renovations and capital projects.

Independent judgment is required to plan, prioritize and organize a diversified workload. The successful candidate will have experience with public assembly facilities operations including but not limited to, electrical, plumbing, HVAC and project management. The skill to handle multiple tasks at one time, possess energy and self-motivation, provide effective staff leadership, and communication is essential. Must have a professional demeanor and maintain an inspired attitude.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

KRA'S (KEY RESPONSIBILITY AREAS):
1. Lead, direct and manage trades staff
2. Oversee and manage assigned service contracts.
3. Direct and manage small construction/renovation projects from start to finish.
4. Estimate the resources and staffing needed to achieve project goals.
5. Plan and schedule timelines and milestones using appropriate tools.
6. Submit annual budgets to Department Director for review.
7. Ability to maintain confidential documents and files.

Minimum Qualifications:
• 3 years of experience in a supervisory role within an Arena/Stadium/Convention Center operations department.
• Experience and a working knowledge of HVAC systems.
• Experience working with construction and service sub-contractors.
• Ability to read and understand building structural design blue prints.
• Experience with prioritizing and multi-tasking assigned duties.
• High level of interpersonal skills to handle sensitive and confidential situations and information.
• Experience at working both independently and in a team-oriented and collaborative environment.
• Must have strong written and oral communication skills.
• Proficient in Microsoft Office, Excel, Word, and other computer skills as required.
• Persuasive, encouraging, and motivating of direct reports
• Must be able to learn, understand, and apply new industry technologies.
• Must be able to represent Spurs Sport & Entertainment in a professional first class manner consistent with company values with all internal and external parties.

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
 


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Facility Operations/Security: Food/Beverage Management
Culinary Engagement Manager - Spurs Sports & Entertainment (San Antonio, TX)

DEPARTMENT: SERVICE INNOVATION 

REPORTING RELATIONSHIP:
REPORTS TO: Service Innovation Director
DIRECT REPORTS: Manages Levy DO and Aramark GM Relationships
 

POSITION SUMMARY:
This position is responsible for managing the AT&T Center food and beverage partners and their operational obligations.

The position must also support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY, JOB METRICS AND COMPETENCIES:
1) Oversees Levy Restaurants and Aramark F&B Operations. Responsible for ensuring contract obligations are met, and annual strategic goals and objectives are achieved.
2) Attends Levy & Aramark weekly staff meetings and reports key findings and takeaways. Sets follow up action plans and summaries for monthly executive reports.
3) Drives change to improve operational shortcomings and ensure effective leadership is in place.
4) Collaborates with service innovation and premium services to achieve operational objectives.
5) Ensures F&B FAMILY and ELEVATE short term and long term plans are achieved.
6) Manages new product and venue enhancement projects
7) Oversees menu design and approval process


MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
• Must be detail-oriented and highly organized.
• Requires a 3 year minimum of food and beverage management experience.
• Minimum 5 years of professional customer service experience.
• Exceptional interpersonal, leadership and communication skills.
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights.

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


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Facility Operations/Security: Food/Beverage Management
Catering Supervisor - Utah Jazz (Salt Lake City, UT)

The Catering Supervisor will be responsible to ensure that their assigned club is ready to open at each event. Will be involved in off-site catering as well as in arena events. Will be responsible for setup and teardown as well as presentation. Must be able and willing to step in and help in any areas of the room. Must have a basic knowledge of alcohol laws and be at least 21 years of age. Prior managerial experience in a fine dining atmosphere is a requirement. Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Ensures service procedures are correctly followed in all catering functions of the club and other catering events during service times
  • Provides leadership to service procedures to ensure achievement of maximum guest and employee satisfaction
  • Continually teach employees of service, appearance, food, and professionalism standards
  • Communicates with all food service departments during set up and service times
  • Make sure all dining areas with alcohol and food, are in compliance with DABC state liquor laws and Health Dept regulations
  • Plans staffing levels adequately
  • Other duties as assigned

Knowledge and Skills

  • Prior supervisory experience in fine dining environment
  • Must have prior experience in restaurant/club industry
  • Must have food handlers permit and alcohol servers certificate prior to employment
  • Must be able to work nights, weekends, and holidays as well as some daytime events as needed
  • Must be able to pass a background check

Physical Demands

  • Must be able to lift up to 25 pounds continuously
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening.


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Facility Operations/Security: Food/Beverage Management
Catering Manager - Utah Jazz (Salt Lake City, UT)

 The Catering Manager provides the highest quality food and beverage products while maintaining sales and profitability at or above budget levels. This position promotes a positive dining experience to guests. Ensures first class service in a timely manner.

 

Specific Accountabilities and Responsibilities:

 

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Continually teach associates new and better ways of doing business
  • Ensure service procedures are correctly followed in all catering functions and that training is an ongoing activity
  • Plans and requests adequate personnel for maximum productivity and guest service
  • Ensures that all dining areas are setup including buffets, complete with decorations
  • Completes all catering billings accurately and in a timely manner
  • Assists Food and Beverage Director in all duties requested
  • Monitor quantity and quality of food being served to our guests
  • Oversee and run offsite events at Larry H Miller owned entities (SL Bees, Megaplex Theatres, etc.)
  • Other duties as assigned

 

Knowledge and Skills

 

  • Bachelor Degree in Hotel Management/Food Services related field with 3-4 years experience preferred
  • Previous training in preparation, portioning and presentation of foods
  • Thorough knowledge of menus and recipes
  • Interpersonal skills
  • Previous managerial experience with multiple locations
  • Must be able to pass a background check

Physical Demands

  • Must be able to lift up to 25 pounds continuously
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening

 


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