Current available jobs in Facility Operations/Security:

Facility Operations/Security: Facility/Venue Management
Director, Security - Golden 1 Center (Sacramento, CA)

Position Description:

The Director of Security directs, manages, supervises, and coordinates the activities and operations of the Security Department, including 24-hour and event security for the Golden 1 Center. This position will establish and maintain relationships with local, state and federal law enforcement and life safety units. The successful candidate will also serve as the venue and team security liaison with the NBA and will embrace and help drive the NBA Elevate program and existing organizational values and standards throughout all event services.

Key Responsibility Areas (KRA’s):

1.  Provide overall leadership for all services and activities involved in facility and event security, emergency preparedness, and risk management using independent judgment and personal initiative

2.  Plan, develop and implement programs to ensure the security of facility staff, property and attendees

3.  Manage all full-time Security Managers and Security Officers. Oversee the security Command Center and all related security systems and content, including CCTV and security technology throughout the arena property.  Investigate all security related incidents and follow up with written reports and recommendations.

4.  Execute NBA Arena Security Procedures & Guidelines

5.  Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; implement improvements

6.  Direct, train, motivate and evaluate security staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

7.  Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

8.  Lead regular event security and venue safety briefings with internal stakeholders and public safety

9.  Oversee Purchasing/Ordering security related goods and services and approval of invoices for payment

10. Manage the scheduling of external event staffing personnel including, but not limited to, off duty police officers, EMT’s, peer group security as needed

11.    Manage and participate in the development and administration of the Security Department annual budget; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary

12.    Provide effective direction to staff in emergency response situations. Update and manage facility EOP with regular updates and exercises

13.    Monitor and maintain the facility’s computerized life safety and security systems, including fire, security camera and access control

14.    Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies

15.    Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate

16.    Interpret and apply Federal, State and local policies, procedures, laws and regulations.

17.    On-call 24/7, as needed and based on Golden 1 Center activities

18.    Performs all other duties and responsibilities, as assigned

Technical Expertise:

·   Direct leadership experience where coaching and performance is emphasized

·   Experience in a major sports & entertainment venue strongly preferred

·   Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes and regulations.

·   Must be able to provide effective direction to staff in emergency response situations

·   Experience in crisis management, investigation skills, security technology, life safety, risk management, guest experience, payroll, and scheduling preferred

·         Proven track record of building high performance teams

·         Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees

·         Strong business acumen

Education and/or Experience:

·         Bachelor's degree (BA/BS) from four-year College or university in Criminal Justice, Business Administration, or related field.

·         Minimum of 10 years’ experience related to building or event security

Certificates, Licenses, Registrations:

Must possess a valid state Driver's License.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

·         Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

·         Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

·         Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

·         Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

·         Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Other Qualifications: Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.


Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your arena/venue security experience?
2. What experience do you have supervising staff?
3. What are your salary requirements?

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Facility Operations/Security: Event Guest Relations
Director, Guest Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Director, Guest Services is responsible for directing event services and staff services functions for FedExForum including Guest Relations, Staff Services, Public Safety, First Aid and Parking.


Essential Duties & Responsibilities

  • Develop annual business plans and strategies for the Guest Services Department.
  • Work with the Human Resources Department in the recruiting, selection and hiring of event staff.
  • Work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services.
  • Manage evaluation process for all guest relations team members.
  • Responsible for managing employee scheduling process for Arena Operations Event Staff.
  • Work closely with the Director, Facility Operations and Director, Event Booking to ensure event staffing and deployment levels are correct and fall within event budget Pro forma.
  • Building working relationships with NBA Security, local, state and federal law enforcement and fire agencies.
  • Negotiate and manage execution of vendor contracts and onsite event management to include but not limited to:  Emergency Mobile Health Care; Memphis Police Department; Andy Frain Services, and AmeriPark.
  • In conjunction with other Directors and Vendor Partner Groups, develop, implement and consistently refine all front of the house policies, procedures and training.
  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery to both internal and external customers.
  • Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
  • Work closely with Finance and payroll team for Celayix system administration, training & support.
  • Manage Celayix payroll reporting process for all Guest Relations and Premium Services staff.
  • Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
  • Research, develop and oversee the mystery shopper program, comment cards and surveys.
  • Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N' Soul, tour agencies, etc.);
  • Act as Executive in Charge/Manager on Duty for events as needed
  • Manage the parking operation by active involvement and initiation of new revenue and cost saving opportunities.
  • Stay current with new information, techniques and technology concerning the customer service industry
  • Promptly handle and follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
  • Manage uniform issues including design, review, inventory and upkeep
  • Facilitate and issue parking passes for all full time staff, vendor partners and ownership as required.
  • Work games and special events as required to support the Event Services team;
  • Other duties as required

Skills, Experience & Abilities


  • Bachelor’s degree from a four year college or university in a field related to hospitality management;
  • At least 5 years of experience in management experience in a service role;
  • Previous experience in management of parking operations;
  • Committed to ensuring superior guest service and supporting the Arena Operations team;
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization;
  • Positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
  • Experience in contract negotiation, development and execution
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with MS Word, Excel, PowerPoint, Outlook and the internet;
  • Must be able to work evenings, weekends and holidays, as required

·         Preferred:

  • Knowledge of and a passion for the sports and entertainment industry
  • Four years guest relations/service management experience in a professional sports/entertainment field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. How many years of experience do you have dealing with parking operations?
5. What is your current salary?
6. What are your salary requirements?

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Facility Operations/Security: Event Guest Relations
Guest Services Representative– Part Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the Job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work, nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?

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Facility Operations/Security: Facility/Venue Management
DIRECTOR OF FACILITY MANAGEMENT - Philadelphia 76ers (Philadelphia, PA)

Job Title: Director of Facility Management                                      

Salary: Based on Experience

Department: Business Operations                                                   

Exempt/ Non-Exempt: Exempt       

Hours required: 40 hours/week - events, nights and weekends as needed

Reports to: Executive Vice President, Facility Management & Strategic Projects

Overview: The Philadelphia 76ers Training Complex is a new, state-of-the-art team practice and business office facility scheduled to open in Fall 2016.  The director is responsible for the effective management of the Sixers facilities/grounds and general operations (security, custodial, engineering, general maintenance, events operations, a/v, and internal logistics). The position negotiates and administers building service contractors and oversees special facilities projects.  The position also is responsible for the management of in-house logistics. 

Responsibilities include, but are not limited to the following:

  • Oversee daily operations of business and basketball operations offices; ensure that the Sixers buildings, both exterior and interior, are maintained at the highest standards at all times.
  • Develop and manage monthly, seasonal, and annual payroll and non-payroll budgets for all departmental functions.
  • Develops long and short-range strategic goals concerning the development, management, and direction of the Practice Facility. Manage and implement all capital expenditure projects within facilities.
  • Negotiate, select, and oversee contracted Security, Engineering, Janitorial, and other services to insure that the Training Complex is served at the highest possible level.
  • Give overall direction to the operations functions to ensure efficient, timely, and cost-effective delivery of services in the areas of security, custodial, mail, supplies, equipment, engineering, general building maintenance, event set-ups and internal logistics.
  • Give overall direction to the security function to ensure proper staffing and management oversight: establish and communicate security policies and procedures
  • Provide direction to the engineering function to ensure the efficient and economical operation and maintenance of the building’s systems. Establish and maintain policy for preventative maintenance of facility within LEED rating guidelines and requirements.
  • Provide liaison with food services vendors on usage and operations of the facility.
  • Responsible for ensuring compliance with applicable requirements, e.g., OSHA, City, etc. Maintains, reviews, and test the Training Complex’s emergency preparedness plan.
  • Secure and maintain all necessary building permits and ensure compliance with all relevant building codes. Maintain good relations with appropriate City Departments for permits, inspections and certifications (Fire, Health, Police, etc.).
  • Collaborate with other Sixers departments on effective space and resource allocation throughout the Training Complex for personnel and storage. Maintain and communicate institutional protocols on all Operational and Security matters.
  • Other tasks as assigned as related to the Sixers business, including managing projects at other Sixers-related locations

Qualifications (educational, experience and basic knowledge requirements):

  • Bachelor’s degree from accredited college/university; advanced degree in engineering, business management or facility management strongly preferred

  • Minimum of seven years managerial experience in related field
  • Proven leadership role in similar organizational setting

  • Strong organizational, personnel and project management skills

  • Demonstrated ability to direct and oversee complex facility and operations, and to work with building service contractors and vendors

  • Strong interpersonal/communication skills to foster effective working relationships at all levels

  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Demonstrated ability to develop and oversee budgets, especially those related to capital projects

  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)

  • Able to understand, troubleshoot, and repair systems, equipment, and tools
  • Able to work flexible hours, including nights and weekends

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Facility Operations/Security: Custodial/Housekeeping
Housekeeping Supervisor - Phoenix Suns (Phoenix, AZ)

Job Purpose

This position will supervise housekeeping staff to ensure cleanliness and maintenance of the arena. The position will require proactive work to ensure facility preparedness and efficiency.  You will interact with our teams, guests, outside vendors, and other departments to ensure building cleanliness.  You will perform custodial duties, which include, but are not limited to: sweeping and mopping floors; cleaning and maintaining washrooms, dressing rooms, arena seating, offices, and guest areas; cleaning glass surfaces; collecting/emptying garbage receptacles and maintaining waste removal services equipment/areas.

Primary (Essential) Duties

  • Interact with internal departments to maintain day-to-day building cleanliness
  • Assign duties, inspect work, and investigate complaints regarding housekeeping service
  • Maintain inventories as required through procurement (i.e. paper, materials, etc.)
  • Provide orientation and continuing education/training to housekeeping staff
  • Check assigned housekeeping areas regularly for repairs and maintenance
  • Develop and provide detailed housekeeping reports to Facility Services Manager
  • Develop staff scheduling to ensure proper event coverage
  • Work with outside custodial vendors to ensure completion of scope of work
  • Adhere to all safety and infection control procedures to ensure sanitary conditions
  • Be responsive to needs of teams, guests, vendors, and staff

Knowledge, Skills and/or Abilities

  • Knowledge of operation with current OSHA standards
  • Ability to plan, organize and coordinate multiple projects and ability to read and understand event specifications
  • Strong organizational skills, time management skills and ability to multi-task
  • Strong written and verbal communication skills
  • Ability to function well as part of a team
  • Ability to recognize problems and develop solutions
  • Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel

Experience/Education Requirements

  • At least two years  of housekeeping staff experience
  • Prior supervisory experience preferred

Working Conditions and Physical Demands:

  • Flexible schedule to include  weekends, evenings, some holidays and some overtime to meet business needs
  • Ability to bend, climb stairs, lift frequently and move swiftly
  • Extended periods of standing and walking
  • Ability to climb up onto and down from equipment
  • Ability to lift up to 50 pounds
  • Able to operate small hand tool.
  • Ability to communicate via work radio
  • Noise level in the work environment is frequently loud
  • May occasionally operate at various heights using scissorlifts, forklifts, and booms
  • May occasionally walk on catwalks and roofs and on slippery or uneven surfaces

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer


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Facility Operations/Security: Food/Beverage Management
Concessions Chef and Director of Concessions Operations - Utah Jazz (Salt Lake City, UT)

All-Star Catering, a division of Larry H. Miller Sports and Entertainment, has a Senior Management position available in food concessions. All-Star Catering is the in house food and beverage provider for the Utah Jazz, Salt Lake Bees (LA Angels Triple-A Team) and Vivint SmartHome Arena.

Responsibilities will include, but not be limited to:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Develop new food concepts, menu items and recipes
  • Create a safe, high quality experience for our associates
  • Create standards for guest experience and employee training
  • Provide a high quality food and beverage experience for our guests
  • Closely manage inventories and cash controls
  • Evaluate marketing and operational opportunities to maximize percaps and profitability
  • All other duties as assigned

Qualifications will include:

  • 5 years of culinary experience as a chef
  • Certification/Degree in Business, hospitality or related field
  • Knowledge of profit and loss statement, cost analysis and P.O.S. systems
  • Knowledge of health and safety codes
  • Alcohol server training
  • 5 years in high volume concession food service operation

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Customer Service -the individual understands his/her role in providing service.
  • Oral Communication - the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing - the individual prioritizes and plans work activities and uses time efficiently.
  • Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly.

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