Current available jobs in Facility Operations/Security:


» Grill cook - Aramark- Pepsi Center (Denver, CO)
» Cashier - Aramark- Pepsi Center (Denver, CO)
» Team Driver - Delaware 87ers (Wilmington, DE)
» Director, Security - Golden 1 Center (Sacramento, CA)
» Event Manager - Memphis Grizzlies (Memphis, TN)
» Director, Guest Services - Memphis Grizzlies (Memphis, TN)
» Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Membership Services Assistant - Minnesota Timberwolves (Minneapolis, MN)
» Part-time Premium Services Concierge - Philips Arena (Atlanta, GA)
» Court Security - Phoenix Suns (Phoenix, AZ)
» Event Security - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Parking Lead - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Director of Event Operations - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)


Facility Operations/Security: Food/Beverage Management
Grill cook - Aramark- Pepsi Center (Denver, CO)

Job Summary: The grill cook takes orders for grill food items, cooks and prepares the order, and gives the order to the customer. Providing quality service is essential to customer satisfaction.

Essential Tasks & Responsibilities:

* Sets up and breaks down the grill station

* Provides friendly and helpful customer service

* Takes the customer's order and prepares the order according to recipe, keeping in mind additional customer specifications or dietary needs

* Cooks items according to the specified cook times to ensure that they are safe for customer consumption

* Uses the correct portions when cutting and serving items

* Anticipates peak and non-peak service times; batch cooks food items accordingly

* Responsible for the appearance of food when serving to customers

* Restocks the station with condiments and food product as needed

* Adheres to the weekly/monthly cleaning schedules by completing the assigned tasks

* Cleans and sanitizes work areas, equipment, and utensils

* Lifts food pans from warmer to the serving line

* Operates and cleans grill station (flat-top grill, char grill, hood vents, fryers, etc.)

* Safely operates a meat slicer and executes proper knife handling

Additional Job Functions:

* Cross-trains at other stations at the location

* Works in other areas or departments as needed

* Completion of any task requested by a supervisor or member of the Aramark management team

Qualifications:

Required Qualifications:

* Good interpersonal skills and ability to work in a team environment

* Time management skills

* Excellent customer service

* Minimum 1 year experience in the food service industry

* Ability to multi-task and work in a fast paced environment

* Ability to read, write, and follow instructions


Apply for this position      |      Go back job listings


Facility Operations/Security: Food/Beverage Management
Cashier - Aramark- Pepsi Center (Denver, CO)

Job Summary: The cashier position is vital to achieving positive customer service and is responsible for successfully completing the financial transaction with the customer and maintaining the balance of the cash drawer at all times.

Essential Tasks and Responsibilities:

* Maintain a positive attitude and smile

* Greet customers as they approach the cash register and be polite with customers during the transaction

* Must have knowledge of cash register, credit card machines, and Aramark cashier policy in order to effectively service the customer

* Must be familiar with all menu items and pricing to effectively complete financial transactions and answer questions from customers

* Maintain an organized, neat and clean cashier station

* Stock service areas with paper goods, condiments, beverages, and food items as needed

* Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor

* Distribute promotional material and customer loyalty rewards as necessary

* Monitor theft in the location and report incidents to managers

* Assist with daily functions in the kitchen, food court, or dining room during down time

* Must be able to stand for extended periods of time

* Must be able to lift 20 lbs

* Ability to understand and follow directions given by management

* Report safety hazards discovered in the location to management immediately

* Involves repetitive motion

Additional Job Functions:

* Cross-train at other positions in the location

* Work at other stations and in other departments as necessary

* Completion of any task requested by a supervisor or member of the Aramark management team

Qualifications:

Required Qualifications:

* Excellent interpersonal and communication skills

* Excellent customer service and a positive attitude

* Must be able to work in a team environment

* Must have the ability to multitask and solve problems

* Experience running a cash register, knowledge of processing a credit card reader and performing credit card transactions

* Math skills for counting money and providing correct change

Desired Qualifications: Experience in the food service industry or grocery is highly desirable High school education or equivalent

Work Environment: Front-of-house, cash register station, dining room floor. Involves repetitive motion


Apply for this position      |      Go back job listings


Facility Operations/Security: Usher/Ticket Taker
Team Driver - Delaware 87ers (Wilmington, DE)

Position:                              Team Driver

Length of Program:            September 2016 through April 2017

: The Delaware 87ers are a professional basketball organization who participates in the National Basketball Association Development League (NBADL), the NBA’s official minor league. The 87ers are the D-League affiliate of the NBA’s Philadelphia 76ers and are owned by the Philadelphia 76ers. The Sevens play their home games at the University of Delaware’s Bob Carpenter Center in Newark, while the team’s offices are located in Wilmington. The D-League prepares players, coaches, officials, trainers, and front-office staff for the NBA while acting as the league’s research and development laboratory. Featuring 22 teams with direct affiliations with NBA franchises through the 2016-17 season, the league offers elite professional basketball at an affordable price in a fun, family-friendly atmosphere. An all-time high 38 percent of all NBA players at the end of the 2015-16 season boasted NBA D-League experience.

The Team Driver will be responsible for transporting members of the Delaware 87ers Staff and Basketball Team to and from select out of state games as well as NBA D-League visiting teams to and from the Philadelphia or BWI airports, practice, and the Bob Carpenter Center on game days.  

 

Responsibilities include, but are not limited to the following:

  • Transport people from one place to another on a 22 passenger van provide by the Delaware 87ers
  • Operate bus by applying brakes, starting and stopping engine.
  • Drive routine stops as scheduled
  • Drive through traffic and obey traffic laws.
  • Deal with unruly passengers.
  • Answer questions about schedules, routes, and destination points.
  • Report accidents or other traffic disruptions to a supervisor, and follow directions when using an alternate route.
  • Assist disabled passengers.
  • Check the bus tires, lights, and oil and do other basic maintenance.
  • Follow state and federal transit regulations.
  • Keep passengers informed of delays.

Qualifications (educational, experience and basic knowledge requirements):

·         Must have a valid Commercial Driver’s License

·         Possess organizational and customer service skills

·         Enjoys interaction with guests of all ages

·         Must take direction well

·         Must be able to work non-traditional hours, game nights and weekends 


Apply for this position      |      Go back job listings


Facility Operations/Security: Facility/Venue Management
Director, Security - Golden 1 Center (Sacramento, CA)

Position Description:

The Director of Security directs, manages, supervises, and coordinates the activities and operations of the Security Department, including 24-hour and event security for the Golden 1 Center. This position will establish and maintain relationships with local, state and federal law enforcement and life safety units. The successful candidate will also serve as the venue and team security liaison with the NBA and will embrace and help drive the NBA Elevate program and existing organizational values and standards throughout all event services.

Key Responsibility Areas (KRA’s):

1.  Provide overall leadership for all services and activities involved in facility and event security, emergency preparedness, and risk management using independent judgment and personal initiative

2.  Plan, develop and implement programs to ensure the security of facility staff, property and attendees

3.  Manage all full-time Security Managers and Security Officers. Oversee the security Command Center and all related security systems and content, including CCTV and security technology throughout the arena property.  Investigate all security related incidents and follow up with written reports and recommendations.

4.  Execute NBA Arena Security Procedures & Guidelines

5.  Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; implement improvements

6.  Direct, train, motivate and evaluate security staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

7.  Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

8.  Lead regular event security and venue safety briefings with internal stakeholders and public safety

9.  Oversee Purchasing/Ordering security related goods and services and approval of invoices for payment

10. Manage the scheduling of external event staffing personnel including, but not limited to, off duty police officers, EMT’s, peer group security as needed

11.    Manage and participate in the development and administration of the Security Department annual budget; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary

12.    Provide effective direction to staff in emergency response situations. Update and manage facility EOP with regular updates and exercises

13.    Monitor and maintain the facility’s computerized life safety and security systems, including fire, security camera and access control

14.    Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies

15.    Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate

16.    Interpret and apply Federal, State and local policies, procedures, laws and regulations.

17.    On-call 24/7, as needed and based on Golden 1 Center activities

18.    Performs all other duties and responsibilities, as assigned

Technical Expertise:

·   Direct leadership experience where coaching and performance is emphasized

·   Experience in a major sports & entertainment venue strongly preferred

·   Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes and regulations.

·   Must be able to provide effective direction to staff in emergency response situations

·   Experience in crisis management, investigation skills, security technology, life safety, risk management, guest experience, payroll, and scheduling preferred

·         Proven track record of building high performance teams

·         Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees

·         Strong business acumen

Education and/or Experience:

·         Bachelor's degree (BA/BS) from four-year College or university in Criminal Justice, Business Administration, or related field.

·         Minimum of 10 years’ experience related to building or event security

Certificates, Licenses, Registrations:

Must possess a valid state Driver's License.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

·         Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

·         Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

·         Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

·         Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

·         Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Other Qualifications: Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your arena/venue security experience?
2. What experience do you have supervising staff?
3. What are your salary requirements?


Apply for this position      |      Go back job listings


Facility Operations/Security: Facility/Venue Management
Event Manager - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Event Manager is responsible for the complete operation and execution of all events and functions from initial costing to settlement.  This position will manage the operational needs and requirements for all events at FedExForum, as well as events in the community. The Event Manager is the primary departmental liaison with all departments for the successful planning of all events at FedExForum.

 

Essential Duties & Responsibilities

  • Provide cost estimates to Event Booking for all assigned events in a timely manner
  • Provide CAD drawings for scaling and production on all assigned events in a timely manner
  • Serve as liaison between promoter, production and facility on all assigned events
  • Serve as liaison to all contractors and departments as needed for assigned events
  • Provide staffing levels for all contractors and departments needed for assigned event
  • Provide supervision of Event Coordinator in day to day activities including events they are assigned;
  • Develop and maintain event budget reports including payroll, event invoicing, expense logs, time logs, damage reports, etc.;   
  • Provide documentation and ensure correct billing from contractors for the settlement of all assigned events in a timely manner.
  • Participate in event planning meetings for other departments as required
  • Develop and create event documents to communicate with all departments regarding operational needs and ensure that all requirements of the technical rider are met for all assigned events;
  • Work with all departments to coordinate master schedule and work orders;
  • Manage execution of outside service contracts for applicable areas relating to events including Production Labor Services, Peer Security, First Aid, Parking,
  • Negotiate supplier and vendor contracts as required;
  • Develop and maintain post event summary and correspondence as required for all events;
  • Assist in the process and tracking of the operations budget including the reconciliation of invoices, report processing and recommendations ;
  • Serve as a resource to other departments on events outside of facility
  • Assist as required at team events;
  • Conduct building tours;
  • Other duties as assigned

Required Skills, Experience & Abilities

Essential:
 

  • Bachelor’s degree from a four year college or university in Facility Management or Sports Administration;
  • At least three years of experience in the management of large scale functions or events,  concerts, family shows, NBA basketball games, and NCAA games;
  • Proven ability to develop, organize and communicate event documents for the staging of large scale public events;
  • Effective communicator in a high pressure, fast paced work environment.  Proven decision maker in pressure situations;
  • Skill and ability to organize, plan and prioritize daily workloads; proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high pressure situations;
  • Ability to work as a team player and support a team environment;
  • Demonstrated skill in providing high standards of quality service;
  • Skill in establishing strong customer relations and meeting or exceeding customer needs and expectations;
  • Must be able to work evenings and weekends, as required;
  • Proficiency with MS Word, Excel and the creation of financial documents

Preferred:

  • Proficiency in AutoCAD Suite;
  • Knowledge and passion of NBA Basketball;

                      

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have at least three years of experience in the management of large scale functions or events?
4. What is your current salary?
5. What are your salary requirements?


Apply for this position      |      Go back job listings


Facility Operations/Security: Event Guest Relations
Director, Guest Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Director, Guest Services is responsible for directing event services and staff services functions for FedExForum including Guest Relations, Staff Services, Public Safety, First Aid and Parking.


 

Essential Duties & Responsibilities

  • Develop annual business plans and strategies for the Guest Services Department.
  • Work with the Human Resources Department in the recruiting, selection and hiring of event staff.
  • Work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services.
  • Manage evaluation process for all guest relations team members.
  • Responsible for managing employee scheduling process for Arena Operations Event Staff.
  • Work closely with the Director, Facility Operations and Director, Event Booking to ensure event staffing and deployment levels are correct and fall within event budget Pro forma.
  • Building working relationships with NBA Security, local, state and federal law enforcement and fire agencies.
  • Negotiate and manage execution of vendor contracts and onsite event management to include but not limited to:  Emergency Mobile Health Care; Memphis Police Department; Andy Frain Services, and AmeriPark.
  • In conjunction with other Directors and Vendor Partner Groups, develop, implement and consistently refine all front of the house policies, procedures and training.
  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery to both internal and external customers.
  • Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
  • Work closely with Finance and payroll team for Celayix system administration, training & support.
  • Manage Celayix payroll reporting process for all Guest Relations and Premium Services staff.
  • Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
  • Research, develop and oversee the mystery shopper program, comment cards and surveys.
  • Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N' Soul, tour agencies, etc.);
  • Act as Executive in Charge/Manager on Duty for events as needed
  • Manage the parking operation by active involvement and initiation of new revenue and cost saving opportunities.
  • Stay current with new information, techniques and technology concerning the customer service industry
  • Promptly handle and follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
  • Manage uniform issues including design, review, inventory and upkeep
  • Facilitate and issue parking passes for all full time staff, vendor partners and ownership as required.
  • Work games and special events as required to support the Event Services team;
  • Other duties as required

Skills, Experience & Abilities

Essential:

  • Bachelor’s degree from a four year college or university in a field related to hospitality management;
  • At least 5 years of experience in management experience in a service role;
  • Previous experience in management of parking operations;
  • Committed to ensuring superior guest service and supporting the Arena Operations team;
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization;
  • Positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
  • Experience in contract negotiation, development and execution
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with MS Word, Excel, PowerPoint, Outlook and the internet;
  • Must be able to work evenings, weekends and holidays, as required

·         Preferred:

  • Knowledge of and a passion for the sports and entertainment industry
  • Four years guest relations/service management experience in a professional sports/entertainment field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. How many years of experience do you have dealing with parking operations?
5. What is your current salary?
6. What are your salary requirements?


Apply for this position      |      Go back job listings


Facility Operations/Security: Event Guest Relations
Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests coming off the elevator or escalator and assist with their inquiries. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred. Responsibilities include: Serve as an Event Services Greeter on the interior landing locations of the Arena while providing friendly and courteous assistance. Assist guests with inquiries, direct guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/AAArena upcoming events).Greet all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game and providing date and opponent name. Maintains professional use of radio etiquette for internal communication during HEAT games and Arena events.Provides a professional image at all times through appearance and dress.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. List three adjectives that describe you?
2. (Yes/No) Are you bilingual in English and Spanish?
3. Where did you hear about this position?


Apply for this position      |      Go back job listings


Facility Operations/Security: Event Guest Relations
Membership Services Assistant - Minnesota Timberwolves (Minneapolis, MN)

Department: Membership Service

Reports to: Membership Services Coordinator

Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective

The Membership Service Assistant is responsible for assisting the Membership Service team with programs and events for members on Timberwolves home game nights.   

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1.     Assist Membership Services department with all member events/programs.

2.     Help with game night Touch Points.

3.     Staff the  Member VIP Door.

4.     Staff the Membership Lounge at Timberwolves home games.

5.     Assist with implementation of ticket promotions, rewards and redemptions.

6.     Interact with fans, field questions, and provide excellent customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills preferred: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.

Education

Pursuit of Bachelor’s degree or equivalent experience preferred.

Experience

Previous customer service experience is strongly preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional sports arena environment. Staff in this position are required to work all Timberwolves and Lynx home games. Work is generally active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?
3. Are you able to commit to working all home games for the length of the Timberwolves season.


Apply for this position      |      Go back job listings


Facility Operations/Security: Event Guest Relations
Part-time Premium Services Concierge - Philips Arena (Atlanta, GA)

Do you enjoy creating memorable guest experiences? If so, we have an opportunity for you to shine! Philips Arena, world class entertainment venue and home to the Atlanta Hawks (NBA) and Atlanta Dream (WNBA) has immediate openings for part-time Concierge in the Premium Services department.

The Concierge position provides assistance and exemplary guest service to Philips Arena Suite Holders and Club Seat Holders.

RESPONSIBILITIES:
• Provide highest level of service to ensure guests’ expectations are exceeded and overall experience at Philips Arena is positive
• Greet, direct and assist premium clients during games and events
• Coordinate with the concierge desks for assistance, assist with special client needs and answer questions
• Communicate with housekeeping and food service regarding guests’ needs as they arise

QUALIFICATIONS:
• 5+ years previous customer service experience preferred
• Superior verbal communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Must be poised, articulate and comfortable working with high-level executives
• Must be able to work a flexible schedule to include nights, weekends and holidays; most evening shifts start at 5:30PM
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:30 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependent on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months
10. Yes/No: Do you have at least 5 years of customer service experience?


Apply for this position      |      Go back job listings


Facility Operations/Security: Security
Court Security - Phoenix Suns (Phoenix, AZ)

Job Title

Court Security 

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena’s assets, employees, and guests during all home games for the Phoenix Suns.

This position pays $15.00/hour. Limited positions available! Must be at least 18 years of age to apply.

Primary (Essential) Duties

Security personnel have a direct responsibility for the welfare and safety within Talking Stick Resort Arena

  • The majority of the shift will be focused on maintaining control of the lower level of the arena
  • Have a clear understanding and enforce arena policies and procedures
  • Maintain order and ensure adherence to all safety rules
  • Provide assistance and clear directions during emergency situations
  • Immediately report any suspicious activity or unattended items to supervisor
  • Monitor and control crowd during all Suns home games to ensure safety
  • Verify credentials to control access into restricted areas
  • Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
  • Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
  • Monitor, patrol and respond to alarms/emergency situations inside Talking Stick Resort Arena

  Provide exceptional customer service that exceeds guests’ expectations

  • Greet and welcome each guest and thank each guest as they leave the event
  • Have a strong understanding of the arena layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
  • Serves as an information specialist and knowledgeable about each Suns game in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner. 
  • Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues

Knowledge, Skills and/or Abilities

  • Physically capable of handling themselves in volatile situations
  • Authoritative presence in highly populated settings while possessing a friendly and attentive demeanor
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Strong ability to work well with co-workers and supervisors in a team environment 
  • Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
  • Ability to exercise sound judgment to diffuse volatile situations
  • Ability to memorize layout of Talking Stick Resort Arena in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
  • Proficient at Microsoft Office products is preferred

Experience/Education Requirements

  • Must be at least 18 years of age
  • At least 1 year of security experience is preferred
  • High school diploma required
  • At least 6 months of previous customer service experience in a fast-paced environment

Working Conditions and Physical Demands

  • Schedule to include all Suns home games, weekends, evenings, some holidays and occasional overtime to meet business needs
  • Must be able to stand, walk, run, climb for long periods of time including the ability to go up and down stairs (generally 4-6 hours but could be extended due to the nature of our business. i.e. overtime)
  • Ability to work in high elevations (all levels of the arena) and enclosed spaces (including elevators)
  • Must be comfortable working in high noise levels and with large crowds
  • Must be able to restrain an individual in an emergency situation if necessary
  • Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of high volume security experience? Please be specific.
2. Tell us about your customer service experience.
3. Do you any private security experience?
4. Why are you the best candidate for this position?


Apply for this position      |      Go back job listings


Facility Operations/Security: Security
Event Security - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena & Chase Field’s assets, employees, and guests during all sports, concerts, and family events.

This position pays $9.50/hour. Several Positions Available!


Primary (Essential) Duties 
Security personnel have a direct responsibility for the welfare and safety of the Talking Stick Resort Arena and Chase Field 
•    The majority of the shift will be searching all guests’ bags for prohibited items and monitoring guest flow  through electronic detectors. Use hand wands when necessary
•    Have a clear understanding and enforce arena and ballpark policies and procedures 
•    Maintain order and ensure adherence to all safety rules
•    Provide assistance and clear directions during emergency situations
•    Immediately report any suspicious activity or unattended items to supervisor 
•    Monitor and control crowd during all events to ensure safety
•    Verify credentials to control access into restricted areas
•    Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
•    Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
•    Monitor, patrol and respond to alarms/emergency situations inside/outside the Talking Stick Resort Arena and Chase Field grounds

  Provide exceptional customer service that exceeds guests’ expectations
•    Greet and welcome each guest and thank each guest as they leave the event
•    Have a strong understanding of arena and ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
•    Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.  
•    Handle a variety of customer inquiries  in a professional manner including but not limited to seating/ticket issues
•    Look for opportunities to enhance guest experience. 

May be assigned to different areas after most guests are seated. Must be able to work any position assigned by supervisor.

Knowledge, Skills and/or Abilities

•    Excellent customer service skills, friendly, outgoing personality
•    Excellent communication skills
•    Strong ability to work well with co-workers and supervisors in a team environment  
•    Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
•    Ability to remain calm and focused during a fast pace environment
•    Ability to exercise sound judgment to diffuse volatile situations
•    Ability to memorize layout of Talking Stick Resort Arena and Chase field in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
•    Proficient at Microsoft Office products is preferred

Experience/Education Requirements

•    High school diploma required
•    Must be at least 18 years of age
•    At least 6 months of previous customer service experience in a fast-paced environment
•    Past security experience is preferred

Working Conditions and Physical Demands

•    Flexible schedule (variety of shifts) to include weekends, evenings, some holidays and some overtime to meet business needs
•    Must meet monthly attendance minimums (be available to typically work 50-66% of all home games/events)
•    Ability to stand for entire shift (generally 4-6 hours but could be extended due to the nature of our business. i.e.. overtime, extra innings, dual events)
•    Extended periods of walking. Must be able to walk throughout both venues, up and down stairs, aisles, and on uneven surfaces (ramps)
•    Ability to bend, work in high elevations (all levels of the arena and ballpark) and enclosed spaces (including elevators)
•    Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud
•    Must be able to work both indoors and outdoors-May be exposed to all weather conditions including extreme heat and cold
•    Must be able to lift up to 20 pounds
•    Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 6 months of customer service experience? Explain.
2. Tell us about any previous security experience you have.
3. List your availability for each day (Monday-Sunday)


Apply for this position      |      Go back job listings


Facility Operations/Security: Parking Operations
Parking Lead - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Title

Parking Lead

Job Purpose

To assist the Manager / Assistant Director  in all parking duties.

Primary (Essential) Duties

Assigned to cover:

  • Talking Stick Resort Arena Garage
  • Jefferson Street Garage
  • Chase Field Garage
  • Work closely with the Event Operations Staffs of the Talking Stick Resort Arena,  Jefferson & Chase Field

Set-up Events:

  • Complete Garage Inspection
  • Prepare staff assignments
  • Prepare event parking lists
  • Conduct Briefings

Supervise Staff:

  • Prepared and ready for event
  • Cashiers are prepared (paperwork, banks, client/VIP Lists)

Coordinate Event:

  • Insure staff is directing guests to proper parking areas
  • Stay abreast garage status
  • Once event is in, oversee staff cleaning and setting up for egress
  • Once the event has concluded reset the garage for the next day
  • Have staff complete a final trash run

Completed required paperwork:

  • Prepare the end of shift/event reports
  • Complete the location ledger
  • Prepare and make deposit
  • Ensure compliance with organizational & department policies and procedures
  • Communicate regularly with department management team regarding matters that impact their duties and staff
  • Handle customer complaints and operational issues

Additional Responsibilities/Non-Essential Duties

  • Assist with planning and organizing work by recognizing priorities and deadlines

Knowledge, Skills and/or Abilities

  • Excellent written and verbal communication skills
  • Excellent computer skills, knowledge of Microsoft Office, e-mail, excel word processing.
  • Self-starter, able to function independently.
  • Ability to multi-task.
  • Ability to create & maintain a Team environment.
  • Good interpersonal skills with the ability to work with all staff levels
  • Knowledge of City of Phoenix Street/Transportation, “Traffic Barricade Manual & Requirements”

Experience/Education Requirements

  • 2-4 years of management experience in the parking industry.
  • Experience with revenue control equipment
  • Valid driver’s license with a good driving record
  • High School Diploma or equivalent experience preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs. This position will be primarily afternoons and evenings.
  • Must be able to stand for extend period
  • Ability to lift 50 pounds
  • Must be able to work outside in all types of weather.
  • Able to lift and stage equipment as required.
  • The ability to communicate & hear via two-way radio is imperative
  • The ability to see the passes and recognize the colors and numbers is essential to the operation of the garage.
  • Required to work inside and outside the facilities may be exposed to extreme temperatures
  • Ability to setup and take down Street Closures/Traffic Restrictions

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid driver's license?
2. Please list your availability.
3. Are you able to work in a variety of weather conditions?
4. Please tell us about any supervisor experience.


Apply for this position      |      Go back job listings


Facility Operations/Security: Facility/Venue Management
Director of Event Operations - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

This position is responsible for the overall function and direction of the Events and Facilities Services Departments which includes supervision of Event Managers, Housekeeping, the Events Crew, and the Set-up Crew. You will provide leadership and management to the departments to identify event goals, ensure event readiness and build relationships with internal and external stakeholders to ensure maximum operational efficiency.

Primary (Essential) Duties

  • Hire, train, develop and hold accountable all direct reports and extended staff and assign workflow based on job duties and total event load; ensure all employees have career development opportunities in accordance with their annual goals
  • Ensure all events are developed and executed with an eye for thorough and timely communication, “orange carpet service” and safety of all guests and staff
  • Act as primary contact for major shows and oversee event management from start to finish (approximately one per month, dependent on event load)
  • Build all shows in conjunction with the Box Office in accordance with production needs, necessary operational efficiencies and maximum revenue opportunities and turn over to Event Managers after on-sale
  • Develop and manage relationships with Events and Facilities vendors and ensure their performance meets TSRA standards while controlling costs, including temporary workforce & cleaning (ISS) and exclusive labor provider (Rhino)
  • Interface with Phoenix FD on unique fire marshal issues, including formal appeals, safety training and forthcoming code changes
  • Oversee the Facilities and Event Management annual budgeting process; work with Event Operations Coordinator to ensure timely and accurate reconciliation and payment of invoices
  • Lead SES operational departments in problem-solving and identifying ways to optimize efficiency; set an example with a solution-oriented approach to difficult guest, client and co-worker interactions
  • Attend and be prepared to participate in required meetings
  • Develop long term plans for operational excellence
  • Enforce Talking Stick Resort Arena policies and procedures throughout each event and ensure compliance with ADA, local and state fire and safety ordinances

Additional Responsibilities/Non-Essential Duties

  • Assists in providing information and reports, as necessary, for the development of capital budgets. Included, but not limited to, short term and long term planning of maintenance, facility improvement, and cost reduction proposals

Knowledge, Skills and/or Abilities

  • Proficiency in Microsoft Office applications including Word & Excel
  • Strong verbal and written communication skills, including timely responses
  • Strong organizational skills and multi-tasking ability
  • Ability to lead a team as well as function well as part of a team
  • Maintain sound decision-making and a positive attitude in stressful situations and in a fast-paced, dynamic work environment
  • Ability to develop, manage, and trend product inventory and services
  • Effectively and efficiently communicates changes and maintains an in-depth understanding of how each event decision impacts various departments and overall business
  • Strong teamwork-centered approach to event and venue management while demonstrating a high level of personal accountability and pride in work

Experience/Education Requirements

  • College degree or equivalent experience required
  • 3-5 years previous experience planning and executing large, high-profile events in an arena environment required
  • 2 or more years of supervisory experience required
  • Experience and knowledge in operation with current OSHA standards
  • Basic understanding of AutoCAD preferred

Working Conditions and Physical Demands:

  • Flexible schedule including evenings, weekends, and some holidays to meet the business needs
  • Ability to bend, climb stairs and lift frequently
  • Ability to continuously stand or walk
  • Climb up onto and down from equipment
  • Lift up to 50 pounds
  • Able to manipulate small hand tools
  • May occasionally walk on slippery or uneven surfaces
  • Noise level in the work environment is frequently loud

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years previous experience planning and executing large, high-profile events in an arena environment?
2. Do you have 2 or more years supervisory experience?
3. Do yo have AutoCAD experience?


Apply for this position      |      Go back job listings


 

Sports Jobs Board Powered by TeamWorkOnline.com

NOTE: This web-page does not accept applications and/or resumes for the NBA League Office. If you are interested in career opportunities with the NBA League Office, please click here.

Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)