Current available jobs in Facility Operations/Security:


» FOOD/ BEVERAGE OPPORTUNITIES- Bartender 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)
» FOOD/ BEVERAGE OPPORTUNITIES- In Seat Order Taker 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)
» FOOD/ BEVERAGE OPPORTUNITIES- Concession Stand Worker 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)
» FOOD/ BEVERAGE OPPORTUNITIES- Concessions Supervisor - Aramark at Quicken Loans Arena (Cleveland, OH)
» COOK & Dishwashers FOOD/ BEVERAGE OPPORTUNITIES- 2014/2015 SEASON Season - Aramark at Quicken Loans Arena (Cleveland, OH)
» Part-time Shift Security Officers - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)
» Guest Services Manager- Full Time - Miami HEAT (Miami, FL)
» Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)
» Cashier/ Traffic Director - Part Time/Event Staff - Miami HEAT (Miami, FL)
» HVAC Technician- Full Time - Miami HEAT (Miami, FL)
» Painter- Full-Time - Miami HEAT (Miami, FL)
» Quality Assurance Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)
» Event Security Officer (Part-time) - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Assistant General Manager - Sacramento Kings (Sacramento, CA)
» Security Officers - Toyota Center/Houston Rockets (Houston, TX)



Facility Operations/Security: Food/Beverage Management
FOOD/ BEVERAGE OPPORTUNITIES- Bartender 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to create experiences that enrich and nourish lives at Quicken Loans Arena. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

• Must be at least 19 years of age or older (in order to serve alcohol), unless otherwise indicated.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation, cash handling and appearance.
• Successful completion of TIPS certification is required for positions.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times
 

Concessions Bartender (part- time only)
Works in assigned Concessions bar/alcohol locations and performs a variety of duties throughout their scheduled shift reflecting safe preparation, customer service, sales and clean up and all job tasks as assigned by management and supervisors. All other duties as assigned.


Supervisor (various departments) (part- time only)
Minimum one year prior supervisory experience needed. Assists management staff in running all events. Assists staff in set-up of designated areas and completion of opening checklist. Verifies inventories and ensures all product is on hand. Supervises staff in assigned areas as needed to ensure policies and procedures are followed. Assists in training of new staff. Communicates guest and associate issues to department manager to ensure all issues are handled in a timely manner. Ensures area is closed and cleaned properly at the conclusion of each event. All other duties as assigned.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Server/Concessions
FOOD/ BEVERAGE OPPORTUNITIES- In Seat Order Taker 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to Creat Excellent Experiences for every guest at Quicken Loans Arena. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

• Must be at least 19 years of age or older (in order to serve alcohol), unless otherwise indicated.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation, cash handling and appearance.
• Successful completion of TIPS certification is required for positions.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times

In-Seat Order Taker (part- time only)
Works in assigned areas of the club level seating, taking food and beverage orders and performs a variety of duties throughout their scheduled shift reflecting safe preparation, customer service, sales, clean up and all job tasks as assigned by management and supervisors. All other duties as assigned.  Mut be able to work while constantly walking up and down stairs.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Server/Concessions
FOOD/ BEVERAGE OPPORTUNITIES- Concession Stand Worker 2014/2015 Season - Aramark at Quicken Loans Arena (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to creat Excellent Experiences for every guest at Quicken Loans Arena. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

• Must be at least 19 years of age or older (in order to serve alcohol), unless otherwise indicated.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation, cash handling and appearance.
• Successful completion of TIPS certification is required for positions.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times

Concessions Stand Worker (part- time only)
Works in assigned concession stand or club area. Responsible to assist in set-up of designated area. Accurately accepts and fills guest food and beverage orders. Accepts payments and provides correct change. Responsible for keeping accurate bank. Answers guest’s questions in a polite and timely manner. Facilitates closing inventory and cleaning duties per closing checklist. All other duties as assigned.



 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Food/Beverage Management
FOOD/ BEVERAGE OPPORTUNITIES- Concessions Supervisor - Aramark at Quicken Loans Arena (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to create Excellen Experiences for every guest at Quicken Loans Arena. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

• Must be at least 19 years of age or older (in order to serve alcohol), unless otherwise indicated.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation, cash handling and appearance.
• Successful completion of TIPS certification is required for positions.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times
 

Supervisor (various departments) (part- time only)
Minimum one year prior supervisory experience needed. Assists management staff in running all events. Assists staff in set-up of designated areas and completion of opening checklist. Verifies inventories and ensures all product is on hand. Supervises staff in assigned areas as needed to ensure policies and procedures are followed. Assists in training of new staff. Communicates guest and associate issues to department manager to ensure all issues are handled in a timely manner. Ensures area is closed and cleaned properly at the conclusion of each event. All other duties as assigned.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your related job experience for position above.
2. Please list years experience in related position.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lead a team of wait, runner and kitchen team members?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Food/Beverage Management
COOK & Dishwashers FOOD/ BEVERAGE OPPORTUNITIES- 2014/2015 SEASON Season - Aramark at Quicken Loans Arena (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to provide Excellent Experiences to all of our guests at Quicken Loans Arena. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

• Must be at least 19 years of age or older (in order to serve alcohol), unless otherwise indicated.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation, cash handling and appearance.
• Successful completion of TIPS certification is required for positions.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times

Cook (various departments) (part- time only)
Minimum one year prior cooking experience needed. Responsible for the preparation (and serving) of food in an efficient manner according to proper specifications. Facilitates closing inventory and cleaning duties per closing checklist. All other duties as assigned.

Dishwasher (part- time only)
Responsible for the cleanup of facility. Cleans dishes, glassware, pots, pans, silverware and kitchen items.
Facilitates closing and cleaning of assigned location. All other duties assigned.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Security
Part-time Shift Security Officers - Atlanta Hawks and Philips Arena (Atlanta, GA)

Ever dreamed of being on the Hawks roster? Here’s your chance. ATL Hawks LLC has immediate openings for part-time Shift Security Officers at Philips Arena. ATL Hawks LLC is the home of the Atlanta Hawks (NBA) and world-class entertainment venue, Philips Arena.

Shift Security Officers are responsible for maintaining a safe and secure environment for Philips Arena employees and guests with responsibilities that include:

• Must be knowledgeable of security and company policy and procedures
• Lock/unlock areas as requested
• Monitor CCTV activity and access control system
• Monitor fire alarm system
• Patrol interior/exterior areas of the arena
• Respond to incidents
• Control shipping and receiving
• Check bags/packages
• Register visitors
• Other duties as assigned

Qualifications:
• High school diploma / GED
• Two years security and/or military experience
• Clear criminal background check
• Good verbal and written communication skills
• Detail oriented
• Computer skills (Microsoft Office)
• Valid GA Drivers License
• Must be physically able to demonstrate proficiency with all security equipment including that associated with the use of force, as well as obtain and maintain Red Cross First Aid Certification, and pass written tests related to security policy and procedure on an annual basis.

Shifts Available:
1st Shift      6:30 a.m. - 3:00 p.m.
2nd Shift     2:30 p.m. – 11:00 p.m.
3rd Shift     10:30 p.m. – 7:00 a.m.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a high school diploma / GED?
2. Yes/No: Do you have a valid GA drivers license?
3. Yes/No: Are you at least 21 years of age?
4. Yes/No: Do you have a minimum of 2 years security experience?
5. Yes/No: Have you applied previously for this position at Philips Arena? If so, when?
6. Please list your first preference for the shift you are interested in (1st, 2nd or 3rd).
7. Please list your second preference for the shift you are interested in (1st, 2nd or 3rd).


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Facility Operations/Security: Parking Operations
Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Parking Attendant's who will be responsible for directing traffic and maintaining a clean and safe environment for all guests and employees within PS&E parking areas. The Parking Attendant's must possess excellent communication and customer service skills and be able to provide information regarding the venue to guests.

WHAT YOU'LL BE DOING

  • Greeting guests upon entry to the venue
  • Notifying guests of the current fee for parking
  • Collecting parking fees and handling the return of any change when necessary
  • Directing guests as to where they should proceed in order to park in the appropriate area
  • Informing guests of current PS&E policies and procedures regarding tailgating, items allowed within the venue, and exits
  • Directing the flow of traffic entering, exiting, and within the venue parking areas
  • Assisting with snow removal, which requires transporting salt containers and may include use of PS&E motor vehicles
  • Providing a safe and clean environment by notifying the proper personnel to handle various situations
  • Setting up traffic cones and signage in parking areas before an event
  • Removing traffic cones and signage after the parking areas have cleared
  • Reporting any misbehavior exhibited by guests or fellow employees

WHAT WE'RE LOOKING FOR

  • Maintain understanding of venue layout, particularly the parking areas and exits
  • Excellent verbal communication skills
  • Knowledge of how to safely remove snow and ice using chemicals or shovels
  • Ability to stand throughout the duration of a scheduled shift (minimum 4 hours)
  • Capable of bending and twisting from the waist in order to use a shovel to lift and remove snow, which has accumulated in the parking lot and exit areas, weighing up to 70 lbs.
  • Ability to lift and carry salt containers weighing approximately 40 lbs.
  • Ability to bend or twist at the waist to reach and move items at ground level (typically traffic cones or parking signs)
  • Must be capable of working outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
  • Be available to work scheduled events as needed (includes nights and weekends)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Post Event Night Housekeeping Crew Members are responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures.

 Typical scheduled hours are 10:00pm – 6:00am (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work midnignt hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Post Event Morning Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain our facilities in a clean and orderly fashion. The Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Event Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facility in a clean and orderly fashion during games or events. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing and mopping floor areas
  • Wiping, scrubbing and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Ability to work in crowds

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Daytime Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event). 

WHAT YOU'LL BE DOING

  • Assisting with basketball court preparation
  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas 
  • Vacuuming and shampooing carpet areas 
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Cleaning all suites and clubs
  • Performing other housekeeping duties such as, seat washing, gum scraping and dusting
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Crowd Control Attendants who will be responsible for a variety of tasks regarding event operations. He or she will be in direct contact with guests and will assist in the protection of all those present during an event including guests, artists, and other staff members. The employee will possess excellent communication and customer service skills as well as knowledge of the venue and its operations.

WHAT YOU'LL BE DOING

  • Monitoring guests to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and follow through by providing further investigation information
  • Accompanying guests being ejected through the removal procedure
  • Handling guest questions about the venue regarding locations of restrooms, first aid, and emergency exits
  • Monitoring guests to ensure all those present are behaving in a manner that complies with PS&E policies and procedures

WHAT WE'RE LOOKING FOR

  • Completed high school education or equivalent
  • Excellent verbal and written communication skills
  • Ability to use the PS&E radios for emergency contacts
  • Ability to work with BBP established guidelines
  • Ability to stand throughout the duration of a standard shift (4 to 7 hours)
  • Be prepared to sprint or run short distances in order to arrive at various locations quickly, including up and down hill terrain and stairs
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull, or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Performs work as needed to clean, maintain, prepare, and set-up for events at the facility.  High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred, and maintenance background a plus. The ability to easily maneuver throughout the Arena, to lift and/or move up to 75 pounds, and to work at heights. Must be available for flexible scheduling.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, overnights, weekends and holidays?
2. (Yes/No) This is a very labor-intensive position. Can you lift and/or move an object up to 75 pounds?


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Facility Operations/Security: Event Guest Relations
Guest Services Manager- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Job

Overview of the Job:  The main aim of the Guest Services Manager is to provide exceptional customer service.  The Guest Services Manager will assist in the development and maintenance of the customer service policy, respond to guest inquiries in a timely manner, and manage a staff of  full and part-time Guest Services employees. Other responsibilities include: oversee the recruitment and hiring of the most qualified applicants to meet the needs of the Guest Services department; process department payroll.

Bachelors degree from a college or university.  A minimum of two years Guest/Customer Service experience. Must be proficient in Microsoft Word and Excel. Bilingual in both English and Spansih is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 2 years of guest/customer service experience?
2. (Yes/No) Are you bilingual in both English and Spanish?
3. (Yes/No) Are you currently employed with The HEAT Group?
4. Where did you hear about the position?


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Facility Operations/Security: Usher/Ticket Taker
Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests, check tickets, and direct guests to their seats. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you bilingual in both English and Spanish?
2. (Yes/No) Are you an internal candidate?


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Facility Operations/Security: Usher/Ticket Taker
Cashier/ Traffic Director - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Duties include handling cash, customer service and administrative functions. Responsible for directing all vehicles in/out of the garage in a safe and orderly manner. High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you fluent in Engilsh and Spanish?
2. (Yes/No) Do you currently work for The HEAT Group?


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Facility Operations/Security: Facility/Venue Management
HVAC Technician- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Under general direction, responsible for monitoring, repairing and maintaining the various types of heating, ventilation, air conditioning and refrigeration (HVACR) systems. Operate and repair the facility’s HVACR system to maintain the safe and efficient operation of the facility; Monitor operation of facility HVACR systems noting current status, identifying potential problems and taking corrective action where appropriate; Assist, perform, develop and implement preventative maintenance and other standard operating procedures on HVAC equipment; Record and log all work performed, complete work order slips and compile all required reports in a timely and complete manner through the building maintenance work order system; Interpret building blueprints and equipment schematics; Respond to visual and audible alarms from building automation and life safety systems; Operate equipment, such as, light trucks, pallet jacks, forklifts, scrubbing machines, or other light power driven equipment; Maintain an adequate inventory of spare parts and supplies, prepare requisition forms for purchases and pick up supplies and materials from vendors; Work extended and/or irregular hours including nights, weekends and holidays, as needed; Assists co-workers in the Engineering and Operations departments with projects. Inspect / Maintain Ice plant keep logs of all readings; Maintain / operate chilled water system; Supervise / Inspect all tenants HVACR System; Maintain all HVACR equipment including food, beverage pantries, concession stands and main kitchen;

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; equivalent combination of education and experience. Must possess refrigerant, E.P.A., and Journeyman certificate(s). Demonstrate a through understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of HVAC needs anticipated at the facility. Ability to properly use all tools, equipment and methodology for operation and maintenance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you possess refrigerant, E.P.A., and Journeyman certificate(s)?
2. Where did you find out about the position?
3. (Yes/No) Are you currrently employed with The HEAT Group?


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Facility Operations/Security: Facility/Venue Management
Painter- Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Applies coats of paint, varnish, stain, enamel, or lacquer to decorate and protect interior or exterior surface, trimmings, and fixtures of buildings and other structures by performing the following duties. Reads work orders or receives instructions from supervisor or others regarding painting; Smoothes surfaces and removes old paint from surfaces to prepare surfaces for painting; Fills nail holes, cracks, and joints with caulk, putty, plaster, or other filler; Selects premixed paints, or mixes required portions of pigment, oil, and thinning and drying substances to prepare paint that matches specified colors; Preform drywall installation and achieve level 5 skimming of walls; Removes fixtures such as pictures and electric switchovers from walls prior to painting; Spreads drop cloths over floors and room furnishings, and covers surfaces such as baseboards, doorframes, and windows with making tape and paper to protect surfaces during painting; Simulates wood grain, marble, brick, or tile effects; Applies paint with cloth, brush, sponge, or fingers to create special effects; Erects scaffolding or sets up ladders to perform tasks above ground level; Washes surfaces prior to painting with mildew remover; Assists co-workers in the Eng & Ops departments with projects. Respond to routing precautionary and emergency alarms from building automation and fire safety equipment.Work extended and/or irregular hours including nights, weekends and holidays, as needed;

High School diploma or GED and three (3) years related experience, or an equivalent combination of education and experience; Posses knowledge in methods, principles, and practices required for the operation, repair, and maintenance, and painting of the facility;

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least three years of professional painting experience?
2. (Yes/No) Are you an internal candidate?
3. Where did you learn about our posting?


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Facility Operations/Security: Event Guest Relations
Quality Assurance Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

Responsibilities:

  • Approach guests on the exterior of the arena property and on interior concourses to conduct brief interviews.
  • Ask questions in accordance with instructions to obtain various specified information, such as guests' perception of quality, value and customer service.
  • Ensure data integrity by truthfully and accurately recording guests' answers.
  • Identify and report problems in obtaining valid data.
  • Attend pre-shift and post-shift meetings with supervisor to receive assignment and/or discuss surveying goals and progress.
  • Serve as Arena Ambassadors, facilitating on the spot resolution where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?


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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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Facility Operations/Security: Security
Event Security Officer (Part-time) - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Maintain established security policies and procedures that will protect US Airways Center & Chase Field’s assets, employees, and guests during all sports, concerts, and family events.

This position pays $9.00/hour

Several Positions Available!

Primary (Essential) Duties 
•    Regulate and control access to restricted and secure areas (i.e. event level, locker rooms, and other various clubs and sensitive areas)
•     Monitor, patrol and respond to alarms/emergency situations inside/outside the US Airways Center and Chase Field grounds
•     Serve and interact with guests attending events, provide information and direction to inquiries from the public or employees, and interact professionally and notify the proper authorities or personnel as situations dictate. Provide information and direction to inquiries in a positive and friendly manner.
•    Complete effective communication, both verbal and written where appropriate, in situations where reports are generated or direction is needed; prepare effective incident/accident reports
•    Identify, diagnose and resolve safety concerns; effectively generate safety awareness and enforce guidelines to reduce unsafe practices
Security personnel have a direct responsibility for the welfare and safety of the U.S. Airways Center and Chase Field its contents and its occupants. On any event, a security officer may have to do one or more of the following:
•    Search guests bags through electronic detectors, hand wands or physical bag searches
•    Write an incident report
•    Respond quickly and correctly to an incident
•    Control a crowd
•    Remind employees and visitors of rules to be followed, without making enemies for themselves or the venues
Members of the security staff shall utilize friendly persuasion and be firm and consistent in their support and enforcement of the U.S. Airways Center and Chase Field rules and regulations.  They shall reflect in their actions, care and concern for the responsibility of the venues and assist in establishing the security program as an integral part of this process.

Knowledge, Skills and/or Abilities

•    Excellent customer service skills
•    Excellent communication skills both verbally and written
•    Proficient at Microsoft Office products is preferred

Experience/Education Requirements

•    High school diploma required
•    Past security experience is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
•    Must be able to navigate stairs
•    Must be able to communicate via two way radios
•    Extended periods of standing 
•    Reliable transportation

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about any previous security experience that you have.
2. Tell us about any previous customer service experience that you have.
3. Please list availability for each day.


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Facility Operations/Security: Facility/Venue Management
Assistant General Manager - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

 

JOB SUMMARY: Under general supervision, the Assistant General Manager is responsible for coordinating the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

KEY RESPONSIBILITY AREAS (KRA’s): Other duties may be assigned.

 

  1. Implement facility policies and goals in accordance with the organizational goals, client’s objectives, and company policy.

  2. Manages subordinate supervisors in any of the following departments: Arena Programming, Event Services, Arena Operations, Engineering, Security, and Janitorial.

  3. Meet with department heads to review activity, operating, and sales reports.  Determine changes to the programs and/or operations and oversee implementation with the department heads.

  4. Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.

  5. Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.

  6. Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.

  7. Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

  8. Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.

  9. Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.

  10. Conduct post-event operational and financial review and analysis

  11. Coordinate, implement and administer personnel development/training and safety/emergency procedures.

  12. Review Plans and Development/Construction of Sacramento ESC (opening in Fall of 2016)

  13. Review and approve all purchasing, travel and promotional expense activity.

  14. Work extended and/or irregular hours including nights, weekends and holidays.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Excellent communication and interpersonal skills and organizational ability.

  2. Ability to work with and maintain highly confidential information is required.

  3. Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.

  4. Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.

  5. Ability to anticipate problems and implement immediate corrective action.

  6. Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

  7. Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.

  8. Considerable knowledge of safety regulations and other federal, state or local laws and regulations.

  9. Strong orientation towards hospitality/customer service for the meeting and entertainment industry.

  10. Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.

  11. Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

  12. Ability to manage a facility of same size and type. 

  13. Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.

  14. Engage in much decision making that is generally governed by procedure and guided by policy.

  15. Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing and sales.

  16. Plan, coordinate and direct varied and complex administrative operations.

  17. Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.

  18. Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.

  19. Follow oral and written instructions and communicate effectively with others in both oral and written form.

  20. Organize and prioritize work to meet deadlines.  Work effectively under pressure and/or stringent schedule and produce accurate results.

  21. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

  22. Be licensed and insured to operate a motor vehicle in the United States.

  23. Remain Flexible and adjust to situations as they occur.

    Education and/or Experience

  1. Bachelor's degree in Business, Facilities Management, Maintenance Engineering, or related field.

  2. Minimum of 5-7 years facility management experience preferably in a union environment.

  3. 2-3 years of management experience required.

  4. Ability to speak and understand Spanish a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why is this position a good fit for you and your career?
2. What is the size and scope of the facilities you have been responsible for?
3. Briefly describe your experience in event solicitation and presentation, public relations, advertising and media relations and event planning.
4. Briefly describe your knowledge of safety regulations and other federal, state or local laws and regulations.
5. Briefly describe your experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
6. What are your salary requirements?


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Facility Operations/Security: Security
Security Officers - Toyota Center/Houston Rockets (Houston, TX)

General Description:

 Will provide general security throughout Toyota Center 24 hours a day

 

RESPONSIBILITIES include but are not limited to:

·Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

· Patrol Toyota Center premises to prevent and detect signs of intrusion and ensure security of entrances and exits.

· Answer alarms and investigate disturbances.

· Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

· Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

· Circulate among visitors, patrons, and employees to preserve order and protect property.

· Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

· Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

 MINIMUM QUALIFICATIONS:

  • Must possess a current Texas Department of Security license at all times or able to obtain within 2 weeks of start date
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
  • Must be available for all major events and be flexible with scheduling which includes evenings and weekends.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!  

Equal Opportunity Employer


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