Current available jobs in Facility Operations/Security:





Facility Operations/Security: Security
Part-time Shift Security Officers - Atlanta Hawks and Philips Arena (Atlanta, GA)

Ever dreamed of being on the Hawks roster? Here’s your chance. ATL Hawks LLC has immediate openings for part-time Shift Security Officers at Philips Arena. ATL Hawks LLC is the home of the Atlanta Hawks (NBA) and world-class entertainment venue, Philips Arena.

Shift Security Officers are responsible for maintaining a safe and secure environment for Philips Arena employees and guests with responsibilities that include:

• Must be knowledgeable of security and company policy and procedures
• Lock/unlock areas as requested
• Monitor CCTV activity and access control system
• Monitor fire alarm system
• Patrol interior/exterior areas of the arena
• Respond to incidents
• Control shipping and receiving
• Check bags/packages
• Register visitors
• Other duties as assigned

Qualifications:
• High school diploma / GED
• Two years security and/or military experience
• Clear criminal background check
• Good verbal and written communication skills
• Detail oriented
• Computer skills (Microsoft Office)
• Valid GA Drivers License
• Must be physically able to demonstrate proficiency with all security equipment including that associated with the use of force, as well as obtain and maintain Red Cross First Aid Certification, and pass written tests related to security policy and procedure on an annual basis.

Shifts Available:
1st Shift      6:30 a.m. - 3:00 p.m.
2nd Shift     2:30 p.m. – 11:00 p.m.
3rd Shift     10:30 p.m. – 7:00 a.m.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a high school diploma / GED?
2. Yes/No: Do you have a valid GA drivers license?
3. Yes/No: Are you at least 21 years of age?
4. Yes/No: Do you have a minimum of 2 years security experience?
5. Yes/No: Have you applied previously for this position at Philips Arena? If so, when?
6. Please list your first preference for the shift you are interested in (1st, 2nd or 3rd).
7. Please list your second preference for the shift you are interested in (1st, 2nd or 3rd).


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Facility Operations/Security: Event Guest Relations
Guest Services Coordinator - Golden 1 Center (Sacramento, CA)

GENERAL PURPOSE

The Coordinator will be responsible for scheduling all Guest Services staff for all events and tours at the Golden 1 Center.  This person is also responsible for receiving incoming fan comments/complaints, the routing and resolution of each complaint.  The Coordinator will also strive to achieve new innovative ways to appeal to the guests through their feedback by listening and forging relationships with our guests.

Key Responsibility Areas (KRA’s):

  • Accountable for all customer touch points, including but not limited to: mail, email, telephone, text, and in person

  • Inputting and tracking all fan data into Salesforce

  • Ensure concerns at Golden 1 Center are addressed and communicated to management

  • Work closely with all other departments to resolve issues

  • Going above and beyond, exceeding the guests expectations while providing premium care to each and every individual

  • Knowledge of the structure of our organizational goals, culture, history, and structure in order to perform job responsibilities effectively

  • Ability and willingness to learn and stay current with internal and public Kings information

  • Responsible for scheduling tours of the Golden 1 Center

  • Conduct Golden 1 Center tours in a safe and effective way

  • Maintain a professional image and pleasant demeanor at all times

  • Responsible for scheduling Guest Services staff for all events and games using ABI Mastermind

  • Document all staff notes in ABI Mastermind

  • Make sure all Guest Services equipment is charged and serviced

  • Responsible for Guest Services supply order

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Open to coaching and training

  • Strong listening skills

  • Must maintain positive outlook on daily basis

  • Strong oral and written communication skills Proficiency with Microsoft Word, Excel and Outlook

  • Effective interpersonal skills while working in fast pace environment

  • Organizational, record keeping skills required

  • A team player and detail oriented

  • Excellent spelling, grammar and text composition skills

  • Must be able to work evenings, weekends, and holidays

  • Ability to work independently while handling details and meeting deadlines

Qualifications:

  • 2-3 years of guest service experience

  • Outstanding communication skills

  • Work well with others

  • Proficient in multi-tasking, problem solving, and critical thinking

  • Must be a high-energy, highly motivated self-starter

  • Must be willing to lead by example and model desirable Guest Service behaviors

  • Ability to sometimes work a varied schedule to include evenings, weekends and holidays as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have developing and presenting customer service training programs?
2. How do you ensure that staff you are responsible for deliver the level of customer service that you expect of them?
3. What is the largest staff you have supervised?
4. What are the keys to effectively managing a large staff?
5. What are your salary expectations? Please be specific.


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Facility Operations/Security: Grounds Crew/Turf Management
Cabling Technician - Memphis Grizzlies (Memphis, TN)

Position Purpose

Responsible for cabling and termination of Cat3, Cat5, Cat6, CATV, Fiber and various other wiring disciplines. The position includes the testing and troubleshooting of wiring problems and assisting other operations departments with project and maintenance requests.


 

Essential Duties & Responsibilities

  • Responsible for running cabling of various types;
  • Termination and testing of new cabling and installation of associated hardware (J-Hooks, Cable Tray, etc.);
  • Setting up new telecommunications and data frames;
  • Knowledgeable in structured cabling and other advanced technologies;
  • Ability to read, understand and measure from floor plans;
  • Ability to estimate materials required for the various cabling projects;
  • Remove abandoned cable;
  • Run all cabling within the guidelines outlined in the National Building codes and standards;
  • Assist other departments as required in order to promote team work and to comply with work schedules (i.e. assisting in-house electricians with fixture replacements and pulling electrical conduit, assisting in-house carpenter and building operators with project request); 
  • Other duties as assigned;

Required Skills, Experience & Abilities

  • At least five years of similar work experience;
  • High School Diploma or GED;
  • Thorough technical knowledge to perform duties as outlined above;
  • Ability to establish and maintain effective working relationships with all internal and external stakeholders;
  • Excellent written and verbal communication skills;
  • Superior organizational skills, with the ability to balance multiple priorities in a fast paced environment;
  • A team player with excellent interpersonal skills and a strong customer service orientation
  • Must be able to work evenings, weekends and holidays, as required

Preferred:

  • Must work well with little supervision individually and in a team environment;
  • Must be knowledgeable in various wiring configurations and terminations;
  • Technical skills and knowledge of telecommunications industry and/or installation;
  • Ability to troubleshoot and trace cabling;
  • Familiar with punch down blocks and structured cabling;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Knowledge and passion of NBA Basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Facility Operations/Security: Security
Security Officer-Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Handle any disturbances or problems that arise during events or at the facility. If necessary, escort disruptive individuals to security office and/or off the premises. Writes incident reports and meet with security office and/or off the premises. Inspect alarms and fire extinguisher/sprinkler systems to ascertain they are set to operate. Inspect premises for signs if intrusion or tampering. Tour facility examining doors, windows and gates to ensure they are secured. Assist with crowd control inside and outside premises. Control unusual circumstances and events during fire, storm, riots and other emergencies. Answer alarms and investigates disturbances. Assist departments with any security related issues. Work extended and/or irregular hours including nights, weekends and holidays, as needed. Assist security division with special projects. A minimum of one year related experience and/or training. Demonstrates knowledge of Security issues related to major sports and entertainment venues and a class “D” license required. Bilingual in both English and Spanish a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No )Do you have an active Class D License?
2. (Yes/No) Do you have a minimum of 1 year security experience?
3. (Yes/No) Can you work an overnight shift?


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Facility Operations/Security: Security
Security Officer (Part-Time) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  To ensure the Verizon Center’s patrons, employees and the property of the Verizon Center are safe at all times.

Responsibilities:

  • CREATE Monumental Moments through the use of individualized Customer Service and Problem Solving.
  • Ensure that employees and patrons are safe at all times; including preventing theft, protection of personal property,  preventing assaults, gate crashing, or other disorders at events.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Responsible for detaining an individual, at the discretion of a Special Police Officer, based on probable cause for an offense committed in his or her presence.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Prevent unauthorized personnel from entering restricted areas.  
  • Answer alarms and investigate disturbances.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Lock and unlock entrance doors and all exterior doors, ensuring that all locks and chains are secured, panic bars are locked down, and Detex door alarms are turned off and on when events dictate.
  • Interacts in a professional manner with every department within Monumental Sports & Entertainment.
  • Report to work on time and complete shift assignments.
  • Report to work in complete, clean and pressed uniform.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience.
  • One year security experience.
  • Valid Metropolitan Security License issued by Security Office Management Branch (SOMB) Preferred.
  • Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
  • Available to work minimum of 15 Events per Calendar Month.
  • Available for On Call assignments. Schedule must be flexible.
  • First Aid, CPR, AED Certification Preferred.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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Facility Operations/Security: Custodial/Housekeeping
Housekeeping Supervisor - Phoenix Suns (Phoenix, AZ)

Job Purpose

This position will supervise housekeeping staff to ensure cleanliness and maintenance of the arena. The position will require proactive work to ensure facility preparedness and efficiency.  You will interact with our teams, guests, outside vendors, and other departments to ensure building cleanliness.  You will perform custodial duties, which include, but are not limited to: sweeping and mopping floors; cleaning and maintaining washrooms, dressing rooms, arena seating, offices, and guest areas; cleaning glass surfaces; collecting/emptying garbage receptacles and maintaining waste removal services equipment/areas.

Primary (Essential) Duties

  • Interact with internal departments to maintain day-to-day building cleanliness
  • Assign duties, inspect work, and investigate complaints regarding housekeeping service
  • Maintain inventories as required through procurement (i.e. paper, materials, etc.)
  • Provide orientation and continuing education/training to housekeeping staff
  • Check assigned housekeeping areas regularly for repairs and maintenance
  • Develop and provide detailed housekeeping reports to Facility Services Manager
  • Develop staff scheduling to ensure proper event coverage
  • Work with outside custodial vendors to ensure completion of scope of work
  • Adhere to all safety and infection control procedures to ensure sanitary conditions
  • Be responsive to needs of teams, guests, vendors, and staff

Knowledge, Skills and/or Abilities

  • Knowledge of operation with current OSHA standards
  • Ability to plan, organize and coordinate multiple projects and ability to read and understand event specifications
  • Strong organizational skills, time management skills and ability to multi-task
  • Strong written and verbal communication skills
  • Ability to function well as part of a team
  • Ability to recognize problems and develop solutions
  • Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel

Experience/Education Requirements

  • At least two years  of housekeeping staff experience
  • Prior supervisory experience preferred

Working Conditions and Physical Demands:

  • Flexible schedule to include  weekends, evenings, some holidays and some overtime to meet business needs
  • Ability to bend, climb stairs, lift frequently and move swiftly
  • Extended periods of standing and walking
  • Ability to climb up onto and down from equipment
  • Ability to lift up to 50 pounds
  • Able to operate small hand tool.
  • Ability to communicate via work radio
  • Noise level in the work environment is frequently loud
  • May occasionally operate at various heights using scissorlifts, forklifts, and booms
  • May occasionally walk on catwalks and roofs and on slippery or uneven surfaces

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Facility Operations/Security: Security
Event Security - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena & Chase Field’s assets, employees, and guests during all sports, concerts, and family events.

This position pays $9.50/hour. Several Positions Available!


Primary (Essential) Duties 
Security personnel have a direct responsibility for the welfare and safety of the Talking Stick Resort Arena and Chase Field 
•    The majority of the shift will be searching all guests’ bags for prohibited items and monitoring guest flow  through electronic detectors. Use hand wands when necessary
•    Have a clear understanding and enforce arena and ballpark policies and procedures 
•    Maintain order and ensure adherence to all safety rules
•    Provide assistance and clear directions during emergency situations
•    Immediately report any suspicious activity or unattended items to supervisor 
•    Monitor and control crowd during all events to ensure safety
•    Verify credentials to control access into restricted areas
•    Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
•    Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
•    Monitor, patrol and respond to alarms/emergency situations inside/outside the Talking Stick Resort Arena and Chase Field grounds

  Provide exceptional customer service that exceeds guests’ expectations
•    Greet and welcome each guest and thank each guest as they leave the event
•    Have a strong understanding of arena and ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
•    Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.  
•    Handle a variety of customer inquiries  in a professional manner including but not limited to seating/ticket issues
•    Look for opportunities to enhance guest experience. 

May be assigned to different areas after most guests are seated. Must be able to work any position assigned by supervisor.

Knowledge, Skills and/or Abilities

•    Excellent customer service skills, friendly, outgoing personality
•    Excellent communication skills
•    Strong ability to work well with co-workers and supervisors in a team environment  
•    Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
•    Ability to remain calm and focused during a fast pace environment
•    Ability to exercise sound judgment to diffuse volatile situations
•    Ability to memorize layout of Talking Stick Resort Arena and Chase field in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
•    Proficient at Microsoft Office products is preferred

Experience/Education Requirements

•    High school diploma required
•    Must be at least 18 years of age
•    At least 6 months of previous customer service experience in a fast-paced environment
•    Past security experience is preferred

Working Conditions and Physical Demands

•    Flexible schedule (variety of shifts) to include weekends, evenings, some holidays and some overtime to meet business needs
•    Must meet monthly attendance minimums (be available to typically work 50-66% of all home games/events)
•    Ability to stand for entire shift (generally 4-6 hours but could be extended due to the nature of our business. i.e.. overtime, extra innings, dual events)
•    Extended periods of walking. Must be able to walk throughout both venues, up and down stairs, aisles, and on uneven surfaces (ramps)
•    Ability to bend, work in high elevations (all levels of the arena and ballpark) and enclosed spaces (including elevators)
•    Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud
•    Must be able to work both indoors and outdoors-May be exposed to all weather conditions including extreme heat and cold
•    Must be able to lift up to 20 pounds
•    Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 6 months of customer service experience? Explain.
2. Tell us about any previous security experience you have.
3. Please list your availability for each day (Monday-Sunday).


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Facility Operations/Security: Parking Operations
Maintenance Attendant - Phoenix Suns and US Airways Center (Phoenix, AZ)

Sports and Entertainment Services is the management company for the facilities that host the following teams: Phoenix Suns, Phoenix Mercury, Arizona Rattlers, and Arizona Diamondbacks.

The Traffic Support Services department for (SES) is currently recruiting for a hourly full-time, benefits eligible, Maintenance Attendant. Work Schedule will be Monday through Friday and is subject to change based on need.

Essential Duties and Responsibilities:

• Maintaining the garages and surface lots on a daily basis
• Maintain garage equipment
• Maintain garage supplies (cones, barricades, etc)
• Cover breaks when necessary
• Assist with events when necessary
• Special projects from management as needed
• Keep and maintain work log as required
• Other duties as needed


Required Skills/Qualifications:

• Excellent communication skills
• Possess a great work ethic and attitude
• Ability to stand for long periods of time
• Ability to lift and carry up to 50 pounds
• Must have a valid driver’s license

Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and hourly requirements. 


Sports & Entertainment Services is an Equal Opportunity Employer


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