Current available jobs in Facility Operations/Security:


» Assistant, Conversion Operations - Atlanta Hawks Basketball Club (Atlanta, GA)
» HVAC II - Atlanta Hawks Basketball Club (Atlanta, GA)
» Building Maintenance Technician I - Atlanta Hawks Basketball Club (Atlanta, GA)
» Guest Services Team - Golden 1 Center (Sacramento, CA)
» Event Security Officer - Golden 1 Center (Sacramento, CA)
» Utility Crew - Golden 1 Center (Sacramento, CA)
» Coordinator, Guest Relations - Memphis Grizzlies (Memphis, TN)
» Maintenance Technician - Carpenter - Memphis Grizzlies (Memphis, TN)
» Assistant Facility Manager - Philadelphia 76ers (Camden, NJ)
» Security Officer 3- Nights - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Stationary Engineer - Portland Trail Blazers at the Rose Quarter (Portland, OR)
» Director, Arena Marketing - Sacramento Kings (Sacramento, CA)
» Senior Operations Manager - Spurs Sports & Entertainment (San Antonio, Tx)
» Seating System Technician - Spurs Sports & Entertainment (San Antonio, Tx)


Facility Operations/Security: Grounds Crew/Turf Management
Assistant, Conversion Operations - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE OR COMPANY DESCRIPTION:  This position will be responsible for providing assistance to the Conversion Managers and working along with the conversion team. Responsible for the overall maintenance and repair of the facility’s seating and event related equipment. This position will assist and lead full-time conversion leads and contract labor in pre-event, event and post-event conversions of Philips Arena.

RESPONSIBILITIES:

  • Lead hourly, part-time and contract workers in daily, pre-event, event and post-event conversion and set-up services for the Arena and provide hands on training to the conversion team.
  • Sets building configuration as per SOP for each individual event. Must be proficient in all tasks including but not limited to construction and precise placement of House stage, proper alignment of the basketball floor, goal alignment, height, and level and reading AutoCAD drawings.
  • Maintain all equipment in excellent working order and schedules regular preventative maintenance including but not limited to chains, sprockets, guide rods, limits switches, row locks, couplers, and wheels, motors, checking nuts and bolts, greasing and lubricating, seat repairs and general cleaning.
  • Responsible for the effective operation of retractable seating and all mechanical aspects of the seating.
  • Review conversion tasks, outlines, and schedules on a daily basis to ensure that all requirements are clear and the expectation of the setup is understood before work begins.
  • Assist with the administration of training programs, purchasing, scheduling staff, administrative tasks and documents team member work performance for extraordinary work and non-compliance.
  • Inspect and keep an updated inventory of conversion related equipment and tools for damage or deficiencies and make appropriate reports. Maintain fully stocked work boxes and spare parts.
  • Assist in the implementation and monitoring of conversion standards to ensure a positive and professional image is maintained for the Arena.
  • Perform set-up tasks independently when needed.
  • Complete a comprehensive checklist of each conversion to ensure the proper conditions and that all safety aspects are reviewed.
  • Knowledge of safety equipment, standards, systems and OSHA guidelines.
  • Receive supervision and direction from the Conversion Managers and Director of Building Operations.
  • Assist in tracking inventory and organization of custodial products within the Arena with the help off third-party environmental contractor. Others duties as assigned.

QUALIFICATIONS:

  • High School Diploma or equivalent with a minimum of three (3) years experience in a multipurpose Arena preferred.
  • Mechanical experience and strong mechanical troubleshooting skills are essential.
  • Experience with venue set-ups and material handling equipment. Strong leadership characteristics with the ability to lead up to 10 workers at one time.
  • Ability to perform heavy manual labor for extended periods; must be able to lift and carry heavy, awkward objects up to 75 pounds. Manual dexterity to operate tools and equipment; body mobility to climb, crawl, walk and kneel.
  • Excellent verbal and written communication skills, organizational, abilities, and provide positive/consistent leadership that will motivate Arena staff.
  • Able to work irregular hours to include overnight shifts, weekends and holidays. May be subject to 24 hour per day and 7 days per week call.
  • Self-starter with excellent organizational skills; able to meet definitive time line goals.
  • Effective team player mentality; must be able to adapt to changes and work in a multi-client environment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working within operations in a multipurpose arena?
2. Do you have prior mechanical experience and strong mechanical troubleshooting skills?
3. Have you had experience managing part-time or full-time staff?
4. Are you able to perform heavy manual labor for extended periods of time?
5. Are you able to have a flexible schedule, working overnight, weekends and holidays, as needed?


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Facility Operations/Security: Facility/Venue Management
HVAC II - Atlanta Hawks Basketball Club (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

  • Safe and efficient operation of all new and existing equipment and systems.
  • Participate in maintenance and repair of all mechanical systems and contribute proactive efforts ensuring proper operation, performance, and reliability.
  • With minimum assistance, determines reasons for component, system, or structure malfunctions through troubleshooting and determines corrective actions to ensure proper and timely repairs.
  • Assist management with conduction safety audits and training, planning safety improvements, record keeping, and enforcement of OSHA guidelines.
  • Maintain constant knowledge of building temperatures and conditions make necessary adjustments to maintain a comfortable environment in all areas of the building.

QUALIFICATIONS:

  • High School diploma/GED required.
  • Minimum of 1 year practical plant experience required.
  • Third Class Engineer Certificate under the National Institute for Uniform Licensing of Power Engineers (NIULPE) preferred.
  • EPA 608 universal certification required.
  • Must possess a detailed working knowledge of mechanical and electrical components, systems and structures to include tools, test instruments, and proper procedures related to installation and repair of equipment associated with buildings required steam, hot water, chilled water, air conditioning, and general facilities care.
  • Must be a self-started and motivated.
  • Good communication skills, verbal, and written, are imperative.
  • Knowledge of safety equipment, systems and OSHA Guidelines required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of HVAC experience do you have?
2. How many years have you worked in commercial application?
3. Do you have any formal training in HVAC?
4. Are you available to work nights, weekends and holidays, if needed?


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Facility Operations/Security: Grounds Crew/Turf Management
Building Maintenance Technician I - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  The Building Maintenance Technician’s role is to safely and efficiently perform and assist in the maintenance and repair of all systems and structures as directed, while contributing efforts that will insure their proper operation, performance and reliability of those tasks specifically assigned.

RESPONSIBILITIES:

  • Works in conjunction with the Building Operations Manager to help plan and implement an effective preventive maintenance program
  • Conducts safety audits to identify deficiencies and unsafe practices, which need immediate correction insuring a safe working environment
  • Follows work priorities according to the status of the components, systems, structures, and actual work request forms
  • Maintains records, schedules, charts, etc., as required to ensure proper and timely preventive maintenance or repair of components, systems and structures
  • Ensures that equipment is properly tagged and secured before maintenance or repair work is performed
  • Monitors O&M work to ensure correct procedures are being followed and provides assistance when necessary
  • Completes time sheets to ensure correct information is recorded
  • Regularly inspects and maintains assigned equipment to ensure proper operation
  • Assists in preparing purchase orders for materials, tools, equipment, spare parts and supplies
  • Helps the General Maintenance Manager and Building Operations Manager determine work difficulty
  • As directed by the General Maintenance lead and Building Operations Manager, seeks and exchanges information regarding operation, maintenance and repair of existing or new components, systems and structures with manufacture representatives
  • Must be aware of personnel requirements for the maintenance department
  • Reads and interprets operational manuals
  • Performs other duties as assigned
  • Work at heights up to 125’
  • Metal stud framing
  • Welding knowledge, GMAW/MIG, GTAW/TIG, Plasma cutting, acetylene torch cutting
  • Installing drop ceiling grids/ ceiling tiles
  • Hanging drywall/ finishing
  • Replace broken floor/wall tile
  • Have knowledge of hand tools and power tools
  • Have basic computer skills

QUALIFICATIONS:

  • Must have High School diploma or equivalent to 2 years of trade school or apprenticeship program
  • Must demonstrate a detailed working knowledge of systems and structures, tools, test instruments, and proper procedures related to the maintenance, and repair of commercial building equipment and systems.
  • Must be a self-starter and motivated
  • Must have excellent communication and expression skills
  • Must be able to accurately and neatly complete all necessary forms and paper work i.e. work orders and time sheets
  • Must be an effective team player
  • Must be able to travel to various locations throughout the facility and grounds
  • Must be able to be on-call at times when not schedule to be at the facility
  • Must be able to work a flexible schedule, including nights, weekends and holidays
  • Must possess working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public
  • Must be able to lift 50 lbs.
  • Must be comfortable working at elevated heights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule, including nights, weekends and holidays?
2. What is your salary expectation?
3. Do you have a working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public?
4. Do you have previous experience in a Building Maintenance Technician’s role?


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Facility Operations/Security: Event Guest Relations
Guest Services Team - Golden 1 Center (Sacramento, CA)

GUEST SERVICES

The Guest Services team are a proactive, “good will” force that interacts with guests at Golden 1 Center.

They are the liaisons between the guests and the front office and perform various duties, from customer service to wayfinding.

They are responsible for creating wonderful moments and memories for the guests with whom they interact with at a game and/or event at Golden 1 Center.

The Ushers, Ticket Takers, and Elevator Operators are Union positions. Their union is IATSE Local B-66.

USHERS (IATSE POSITION) Starting Pay $11.05:

  • Ushers are also responsible for maintaining an enjoyable, hassle-free environment for all guests of Golden 1 Center.
  • Know all Golden 1 Center policies and procedures, especially those regarding crowd control and tickets.
  • Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.
  • Assist guests with general directions to their seats.
  • Make sure guests are sitting in the correct seats and that guests not authorized access to the area are directed to the appropriate section.
  • Keep aisles clear of guests and obstructions.
  • Build relationships and address any concerns with the guests sitting in your respective section.

TICKET TAKER (IATSE POSITION) Starting Pay $13.03:

  • Welcome guests to the Golden 1 Center.

  • Assist guests with the SKIDATA ticket scanners at the turnstiles.

  • Assist guests with general directions to their seats.

  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

ELEVATOR OPERATOR (IATSE POSITION) Starting Pay $10.95:

  • Responsible for safe operation of passenger elevators during events.

  • Keep elevator free of debris.

  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

ESCALATOR OPERATOR Starting Pay $10.50:

  • Responsible for safe operation of passenger escalators during events.

  • Ensure there is a safe number of guests on the escalator at any given time.

  • Able to be proactive and advise guests of safe riding guidelines.

  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

AMBASSADOR GUEST RELATIONS Starting Pay $10.50:

  • Must be friendly and attentive to the needs of the fans and guests.

  • Monitor entrances and inform the Head Usher or Assistant Head Usher when lines get backed up.

  • Assist guests with special needs. Ex. wheelchair, walkers, etc.

  • Help guests find restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid.

  • Maintain order in assigned area by monitoring the crowd for potential disorder and intervene when appropriate and necessary.

  • Must be able to address multiple guest concerns in a professional yet sympathetic manner.

  • Required to be aware of many facets involving basketball, events, and the arena; including event schedules, food items available/location, merchandising locations, Security, first aid, etc.

  • Help escort patron with special needs.

  • Help with ticket relocations and ticket problems as needed.

  • Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.

  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

AMBASSADOR, GREETERS Starting Pay $10.50:

  • They are the first ambassadors welcoming guests to the arena.

  • Must be friendly and attentive to the needs of the fans and guests.

  • Pass out promotional items at the doors, both ingress and egress, on days when we have scheduled promotions.

  • Required to be aware of many facets involving basketball, events, the arena, and Downtown Commons (DOCO); including event schedules, food items available/location, merchandising locations, Security, first aid, etc.

  • Must be able communicate to our guest on what to divest themselves of before entering the magnetometers.

  • Assist Security in keeping out unauthorized items.

  • Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.

  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

PREMIUM AMBASSADOR, Starting Pay $10.50:

The Premium Ambassador must be available 3 hours before and 1 hour after all Kings home games and arena events. The Premium Ambassador prepares suites/lofts before the doors open to the premium clients, meets and greets Suite/Loft guests as they arrive, and troubleshoots any ticket or suite/loft related problems or requests throughout the game/event. Premium Ambassador may encounter situations that require quick thinking and service oriented resolutions. Position pays $10.50 per hour (probationary pay rate) . Duties include, but are not limited to:

  • Provide prompt, accurate, courteous and complete service of requests from Suite/Loft holders at Kings home games/arena events, including communicating Kings/Suite/Loft guidelines, procedures and newsworthy information.
  • Develop rapport and positive relationships with Premium Suite/Loft holders and their guests.
  • Attend to day of game issues, concerns or requests in a professional, service oriented, and timely manner.
  • Prepare Premium Suites/Lofts and surrounding areas for full operation by guest’s arrival.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What’s the #1 most important thing to you when thinking about the guest experience?
2. What skill set do you feel makes you the most qualified to work on the Guest Services Team at the Golden 1 Center?
3. Of the position listed in the posting what are your top three choices?
4. Are you available to work a flexible schedule to include nights, weekends and holidays?


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Facility Operations/Security: Security
Event Security Officer - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

SECURITY OFFICERS:

  • Monitor guest flow through screening checkpoints to ensure order and efficiency.
  • Inform and enforce all security policies and regulations of the arena.
  • Ensure that the arena and surrounding property remain intact and undamaged.
  • Provide for the safety of players, entertainers, officials and V.I.P.’s.
  • Protect the assets of the arena and practice facility when unoccupied.
  • Alert management to safety concerns within the arena and practice facility.
  • Patrol the arena, practice facility and surrounding grounds.
  • A Guard Card or Proprietary Private Security Officer License (PSO) is REQUIRED!
  • You must submit a copy of your Guard Card or PSO with a certificate showing you have completed 40 hours of training with your application or resume. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Guard Card or Proprietary Private Security Officer License (PSO)? If so, what is the number and expirations date?
2. Have you have completed 40 hours of training required for Security Guards in California by the BSIS? Please list your courses.
3. Are you available to work a flexible schedule to include nights, weekends and holidays.
4. What are your hourly pay requirements?
5. What skill set do you feel makes you the most qualified to work as a Event Security Officer with Golden 1 Center?
6. What’s the #1 most important thing to you when thinking about the guest experience?


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Facility Operations/Security: Custodial/Housekeeping
Utility Crew - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

  • Set-up and general maintenance of all staging panels, barriers, turnstiles, back drop panels, and stage skirting as it applies to specific needs according to the different shows held in the arena
  • Set-up and general maintenance of basketball floor and goals and all other equipment involved in this set-up
  • Set-up and general maintenance of all seating components…folding chairs, tables, platforms, risers, telescope and fixed seats
  • Build ice dams and make ice
  • Remove all ice and equipment
  • Build risers
  • Set-up dressing rooms and lounges for events
  • Drop and Pick-up curtains on the catwalk
  • Pick-up and tear down scorer’s table
  • Hang pictures and banners as needed
  • Assemble, maintain and repair office, lounge and suites furniture
  • Install and replace non-rotating signs
  • Painting/drywall repair
  • Janitorial, parking and groundskeeper as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift at least 50lbs?
2. Are you forklift certified?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?
4. What’s the #1 most important thing to you when thinking about the guest experience?
5. What skill set do you feel makes you the most qualified to work as Utility Crew with Golden 1 Center?


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Facility Operations/Security: Event Guest Relations
Coordinator, Guest Relations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Coordinator, Guest Relations is responsible for coordinating and maintaining all Guest Relations programs for FedExForum and the Memphis Grizzlies.  This position will ensure that all guests are taken care of at all events.  The Coordinator will also be responsible for training and supervising Guest Relations Supervisors, Attendants and Host during an event.  This position will ensure that a consistently high standard of guest relations is met all times

  Essential Duties & Responsibilities

  • Supervise and resolve all Guest Relation issues at FedExForum in a timely manner, to include handling all guest relations issues, conducting guest surveys, logging all complaints, compliments and special requests
  • Supervise and train part-time Guest Relations Attendants, Ambassadors and Hosts
  • Develop, implement and evaluate our Mystery Shopper Programs
  • Maintain attendance records for all Guest Relations Employees
  • Develop, implement and maintain a guest request/comment card process for each event
  • Collect, organize, compile and distribute information to include event notes, maintenance log, etc., for each event
  • Develop and maintain our FedExForum and Memphis Grizzlies Guest Relations Guide
  • Help develop and implement the Guest Relations Business Plan
  • Assist with special events in accordance with the Guest Relations Business Plan
  • Develop and maintain the FedExForum Tour program to include: booking, staffing and facilitating tours
  • Maintain all ADA requirements for the facility and keep all ADA related materials updated
  • Assist clients with game/event day meetings and request
  • Other related duties as required

Skills, Experience & Abilities

  • High school diploma or GED
  • Minimum of three years of experience in a supervisory guest services role
  • Committed to ensuring superior customer service and supporting the Sales & Service team
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization
  • Strong communication skills, both verbal and written
  • Highly organized with good coordinating and project management skills
  • Able to meet tight deadlines and work effectively in a high pressure environment
  • A working knowledge of Microsoft Word, Excel and PowerPoint
  • Must be able to work evenings, weekends and holidays, as required           

Preferred:

  • A degree or diploma in a field related to hospitality management
  • Knowledge of and a passion for the sports and 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Facility Operations/Security: Grounds Crew/Turf Management
Maintenance Technician - Carpenter - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Maintenance Technician will be responsible for general maintenance in the capacity of carpentry, framing, sheetrock, painting, tile/grout and repairs as required and directed. This position must be able to perform a variety of skilled duties and provide customer service to various departments. Must be able to communicate well with co-workers, management and third party contractors. Works closely with management and operations staff in developing an integral team that effectively represents the quality and professionalism of the Memphis Grizzlies and FedExForum.

Essential Duties & Responsibilities

  • Builds, repairs, and installs counters, cabinets, floors, doors, building framework, and trim; uses carpenter's hand tools and power tools;
  • Fabricate various structures as needed in compliance with code;
  • Repair and replace various types of hardware as needed throughout the facility in order to ensure all components are in proper working order;
  • Serve as a resource and provide leadership as needed to Engineering staff to support various events;
  • Perform various maintenance functions within the Engineering Department which includes: light bulb changes, filter changes, ceiling tile & grid repairs, ceramic tile repairs, caulking, sheetrock repairs, plumbing, vinyl repairs and installation and painting;  
  • Repair and maintain operating equipment and machinery as required;
  • Perform planned maintenance on various types of equipment;
  • Responsible for recommending cost saving measures, purchases and maintaining inventory controls;
  • Comply with all OSHA and safety codes as well as applicable building codes as required;
  • Assist other departments as required in order to promote team work and to comply with work schedules; including the ability to adapt, when needed, to an event demand work environment;
  • Performs other duties as assigned:

Skills, Experience & Abilities

Essential:

  • High School Diploma or GED;
  • At least two years of experience in fabricating various structures (walls, steps, decks, platforms, temporary supports, etc.);
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard-working, confident;
  • Must be able to work evenings, weekends and holidays, as required;

Preferred:

  • Ability to weld various type of steel

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. Do you have at least two years of experience in fabricating various structures (walls, steps, decks, platforms, temporary supports, etc.)?
4. What is your current salary?


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Facility Operations/Security: Facility/Venue Management
Assistant Facility Manager - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: Responsible for assisting the Director of Facility Management with the overall operation and management of the facility. The Assistant Facilities Manager will serve and support the organization by meeting facility objectives and help with facility projects.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

 

Responsibilities include, but are not limited to the following:

  •  Execute housekeeping and maintenance duties.
  • Assist in a team effort to complete duties which support events, day-to-day operations and facilities readiness conditions.
  • Consistently identify opportunities for facility readiness condition improvements
  • Take initiative to communicate and correct facility issues that may arise.
  • Correspond and communicate both written and oral directions in a professional and detailed manner. This includes the requirement that directions, knowledge, assignments, deadlines and/or expectations are communicated and follow-up is provided to ensure satisfactory performance completion.
  • Consistently and appropriately problem solve, identify, diagnose and resolve maintenance housekeeping and safety issues.
  • Act as quality control and assurance for building and facility readiness needs.
  • Communicate professionally and effectively with staff, visitors and contracted partners.
  • Regulate and control access to secure areas. Monitor, patrol and respond to alarms/emergency situations inside and outside the Practice Facility and grounds.
  • Assist the Facility Manager with organizing all building renovations, repairs and improvements.
  • Assist with coordination and documentation of all building repairs and preventative maintenance.
  • Uphold and enforce company policy and procedures.
  • Other Duties as assigned.
  •  

Qualifications (educational, experience and basic knowledge requirements):

  • College degree or equivalent experience preferred
  • Must have at least three years of relevant work experience, or equivalent training and experience
  • Thorough knowledge of essential systems, not limited to: HVAC, plumbing, electrical, fire suppression, fire protection, access control
  • Strong organizational skills
  • Excellent communication and interpersonal skills
  • Proven ability to work under pressure and meet deadlines
  • Thorough knowledge of local, state and federal codes and regulations
  • Ability to multitask and meet changing deadlines
  • Confidentiality required
  • Computer skills including proficiency with Microsoft Office Suite and other facility management software

Special Position Requirement 

  • Must be able to work long hours, weekends and nights as needed


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Facility Operations/Security: Security
Security Officer 3- Nights - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

This position is responsible to patrol and report any activity that may involve acts of crime, terrorism, vandalism or policy and procedure infractions on the property of the Talking Stick Resort Arena.  This position is also responsible for overseeing the daily operations of the Control Room for their shift.
This is an evening position. Shift is approximately 10:00pm to 6:00 a.m.

Primary (Essential) Duties

  • Oversee the daily operations of the control room for their shift. Fills in as Control Room Supervisor as needed.
  • Ensures that there is adequate coverage for all shifts daily. Responsible for scheduling part time security officers to “fill in” when needed due to employees calling off sick, scheduled holiday or vacation days off. Fills out proper Payroll Information to ensure employees get paid.
  • Keeps all security managers and supervisors informed of all events that take place in a 24-hour day.
  • Maintains a current and up to date Control Room Pass on Book to ensure all shifts are informed.
  • Updates all log books and personnel records for all day shift employees, as well as the second and third shift supervisors.
  • Logs in and out all lost and found items during his shift.
  • Reviews all incident reports before they are distributed to management.
  • Ensures all Occupational Medical Center forms and accident reports are filled out, filed and distributed to managers and Human Resources.
  • Notify authorized individuals to open safe as needed. Notify proper individuals for pick up from Wells Fargo.
  • Log in phone calls pertaining to call-offs or late arrivals (all departments).
  • Coordinates with Administrative Assistant when items need to be ordered. (Radios and office equipment)
  • Calls in for radio repairs.
  • Interact as a liaison with NBC, FOX, COX, TNT, TURNER, ESPN, LOCAL AFFILIATES, and PROMOTERS.  See that the uplink trucks and trailers are taken care of, and ensure that there is adequate staffing for press conferences.
  • Trains Control Room staff for their shift, ensuring uniformity throughout all shifts.
  • Issue lockers to full time employees.
  • Issue visitor / vendor badges to all level zero guests and vendors.
  • Maintains the record keeping for receiving.
  • Works with Management on improving the efficiency of the department.        
  • Patrol all levels and exterior of the US Airways Center
  • Observe and report damage or theft of the company property
  • Screen employees, guests and vendors for access to the facility
  • Respond to, evaluate and notify individuals of fire alarms inside the Talking Stick Resort Arena. 
  • Demonstrate the ability to handle issues with the intent of resolution based on training provided, policy and procedures
  • Have a strong working knowledge of all security posts with the ability to exercise good judgment in a professional manner at each position.  These positions include, but are not limited to: The Security Control Room, Guest Services desk, South Gate,  Patrol   
  • Complete initial investigations on incidents and document through written correspondence using the basic fundamentals of report writing.  This will include working on Microsoft programs (i.e. Word, Excel, etc.).  Security officers will conduct follow-up investigations as needed to assist in determining the relevant outcome to the investigation.
  • Enforce company policy and procedure

Knowledge, Skills and/or Abilities

•    Excellent verbal and written communications
•    Proficient in Microsoft Office and Outlook
•    Displays initiative and assertiveness
•    Ability to handle stressful situations
•    Ability to utilize good judgment
•    Able to think on your feet and process information quickly.
•    Provide excellent customer service skills  

Experience/Education Requirements

•    High School Diploma or equivalent experience 
•    Prior law enforcement or military background
•    2 -3 years security experience
•    Valid Arizona’s driver’s license to operate company vehicles and carts

Working Conditions and Physical Demands
•    This position will require employees to work out in the heat and cold as necessary.
•    Due to the nature of our business, there will be events with loud music (sounds checks and concerts). 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2-3 years of security experience? Explain.
2. Do you have prior law enforcement or military background? Explain.


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Facility Operations/Security: Facility/Venue Management
Stationary Engineer - Portland Trail Blazers at the Rose Quarter (Portland, OR)

As employees of the Portland Trail Blazers at the Rose Quarter, we create extraordinary moments for our guests through the relentless pursuit of being the top destination for sports and entertainment in the Northwest.

To support our pursuit, we are seeking an Engineer,  who will ensure consistent operation and maintenance of all heating, cooling, plumbing, electrical and mechanical equipment used in the daily operations of the Rose Quarter.  This individual will also assist, as necessary, with special event productions.

You will be responsible for:

  • Maintaining the buildings’ fire life safety equipment

  • Starting and checking equipent for proper operation.

  • Operating the building management system.

  • Operating equipment related to the making of ice for hockey and other ice shows.

  • Performing preventative maintenance on buildings’ HVAC equipment.

  • Performing miscellaneous repair work incidental to operating duties.

  • Assisting with special event preparations and post-event needs as deemed necessary; e.g., set-ups, clean-up etc.

  • Keeping records of operations, temperatures, pressures, fuel consumed, etc.

  • Maintaining rolling stock: fork lifts, trucks etc.

You are qualified if:

  • You hold Universal CFC certification

  • You possess LME electrical license

  • You have a valid drivers license

  • You are fork lift and man lift qualified

  • You have brazing certification

  • You possess ammonia safety awareness certificate

  • You have completed the state of Oregon apprenticeship for operating engineers or equivalent accredited training

  • You have four years experience as an operating engineer in a large commercial facility

  • You are able to operate a PC and associated Windows applications

  • You have knowledge of the operation and maintenance of low-pressure boilers and centrifugal chillers

  • You are skilled in gas and electric welding used in the fabrication process

  • You enjoy cooperation with other facility personnel, tenants and clients

  • You have knowledge of blueprint drawings--mechanical, electrical, electronic and air conditioning

  • You are able to supervise work crew, as required

  • You are willing to work nights, weekends, and holidays as dictated by events scheduled

  • You posess knowledge of electrical, mechanical and pneumatic controls

  • You have knowledge of maintenance and repair of plumbing fixtures

If this opportunity feels like the type of job you’re excited to learn more about, and it fits with your skills and experience, take the next step to apply.

Final offers of employment will be conditioned on a successful drug screening and an individualized assessment of background check results after a conditional offer is made.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Facility Operations/Security: Facility/Venue Management
Director, Arena Marketing - Sacramento Kings (Sacramento, CA)

Capsule Position Description:  Oversees the development of brand campaigns and venue marketing initiatives to increase and enhance Golden 1 Center’s brand awareness and sentiment among targeted audiences. Lead the development and implementation of revenue generating marketing campaigns for arena programming and non-Sacramento Kings events.

Key Responsibility Areas (KRA’s):

  1. Responsible for overseeing the execution of strategic marketing plans and programs aimed at meeting revenue and ticket sales goals and strengthening brand position for Golden 1 Center and non-Kings arena events.
  2. Executes sales campaigns for non-basketball arena events.
  3. Builds and maximizes relationships with local businesses and media partners to maximize resources and outreach efforts related to arena programming and non-basketball events.
  4. Responsible for developing and/or managing the development of media plans for concerts, family shows and non-Kings sporting events.
  5. Works with General Manager and Senior Director, Marketing on developing strategic marketing plans and programs, and overseeing the execution of such plans, to drive revenue goals and strengthen brand position.  Primary focus on arena programming.
  6. Leads project management for all marketing initiatives related to Golden 1 Center and collaborates with team marketing director, creative director, third-party contractors and internal clients and stakeholders.
  7. Work in partnership with Ticket Sales to maximize revenue generating opportunities.
  8. Collaborate with the Digital team to promote events using social media and evaluate sentiment around Golden 1 Center and specific campaigns.
  9. Work in partnership with CRM/Analytics team to gather and segment audience data and develop and execute brand and event specific email campaigns.
  10. Able to champion Marketing department’s vision across internal groups and stakeholders.
  11. Identify changes in the marketplace pro-actively and adjust marketing plans accordingly to meet objectives while staying within the provided budget.
  12. Lead brainstorming, planning, and implementation of marketing plans, ideas, and proposals.
  13. Oversees media budgets and invoices for show settlement
  14. Responsible for building and maintaining relationships with promoters, partners and entertainment groups.
  15. Responsible for coordinating with media, photographers and some artist requests day of and during event days.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions that generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

  • Sales and Marketing Knowledge – Knowledgeable of principles and methods for promoting, and selling products or services.  This includes marketing strategy and tactics, sales techniques, and sales processes.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Technical Expertise:

  • Must be computer proficient with an in-depth knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Must have excellent written and verbal communication skills.
  • Must have strong knowledge of effective social media strategy and best practices.
  • Self-starter with a positive attitude; committed to teamwork.
  • Strong customer service orientation.
  • Must be a friendly, professional, personable, and outgoing individual.
  • Creative, solution based thinker.
  • Experience with media planning and buying – TV, Radio, Print, Outdoor and Digital.

Education and/or Experience

  • Bachelor's degree (BA/BS) from four-year College or university in Marketing, Communications, Business or related field.

  • Minimum 5 years in arena programming, event promotion, or marketing role required

  • Experience with marketing or advertising agency preferred but not required

Other Qualifications                                                    

Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have developing and executing strategic marketing plans related to arena events?
2. What experience do you have with media planning and buying - TV, Radio, Print, Outdoor and Digital?
3. What are your salary requirements?


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Facility Operations/Security: Facility/Venue Management
Senior Operations Manager - Spurs Sports & Entertainment (San Antonio, Tx)

The Senior Operations Manager, under the supervision of the Senior Director of Operations, directs Operation Managers, Conversion Manager, the Retractable Seating Leader and coordinates other facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the AT&T Center.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Oversee all aspects of Event Operations including event preparation and services, riggings, event staffing, set-ups and changeovers, fire and life safety and OSHA compliance. 
  • Lead subordinate managers and supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Learn and utilize ISS maintenance and reporting system.
  • Ensure NBA, WNBA, and AHL game day required checklists have been followed and the required documentation has been completed and submitted as directed.

  • Learn, train, operate, and oversee staff who operate and maintain the retractable seating systems
  • Assist the Senior Director in the preparation of the annual operating budget; recommend annually capital budget items for long-range repairs and improvements to the facility; and authorize the requisition of equipment and supplies within budget guidelines.
  • Oversee and maintain accurate inventory controls for event equipment and tools.
  • Investigates, analyzes and resolves operational problems and complaints in a timely manner.
  • Review and amend operations procedures, preventive maintenance schedules, and safety/risk management policies
  • Review contracts, communicate with tenants, and work with subcontractors to determine special requirements.
  • Ensure Event Briefs are completed as listed in the time specified
  • Ensure overnight conversions are completed in the time specified
  • Oversee the use of temporary labor needs, sources, and effective personnel management
  • Plan, budget and schedule facility repairs and modifications including cost estimates, bid sheets, layouts and contracts for repairs and conversions.
  • All other duties as assigned.

Qualifications: 

  • Bachelor’s degree from accredited four-year college or university.
  • Five - seven (5-7) years related experience and/or training in the public assembly industry in a supervisory or management position.
  • Previous experience in a professional sports environment required.
  • Skilled trade experience a plus.
  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for NBA basketball, AHL/NHL hockey, and all other events at the facility.
  • Possess skills and experience in labor relations, purchasing procedures and supervising/training personnel.
  • Engage in decision making that is generally governed by procedure and guided by policy.
  • Read and comprehend blueprints, CAD drawings and other related materials.
  • Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scissor lifts, bobcat, Zamboni machine, scrubbing machines or other light power driven equipment.
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Be licensed and insured to operate a motor vehicle in the United States.
  • Operate a personal computer using Windows, Microsoft Office and CAD software.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to relocate?
4. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?


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Facility Operations/Security: Facility/Venue Management
Seating System Technician - Spurs Sports & Entertainment (San Antonio, Tx)

This position is primarily responsible for the operation and maintenance of the Retractable Seating Systems at the AT&T Center. This position also functions as an overnight Conversion Crew Leader who leads others in setting up and removing stages, chairs and other equipment necessary for basketball, hockey and concert events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Be responsible for the operation and maintenance of a complex Retractable Seating System
  • Be an expert in identifying problems with multiple wheels, motors, and large moving structures
  • Be available to work overnights and weekends according to a predetermined calendar of events
  • Be mechanically inclined with good mechanic skills to have the Retractable Seating System ready and operational at all times
  • Train other persons to learn and assist in the operation and maintenance of the RSS
  • Train a backup operator for the system
  • Keep an inventory of all parts, wheels, and other equipment necessary for emergency repairs
  • Be a leader of part-time staff and temporary workers to setup and remove stages, chairs, and other equipment as defined by event needs.

Qualifications: 

  • College degree and/or mechanical knowledge
  • Understanding of electrical concepts and terms
  • Experience as a mechanic
  • Enjoy troubleshooting problems and making repairs
  • Is able to bend over, lift a minimum of 50 pounds, and able to climb around and under equipment
  • No travel for this position is required

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?


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