Current available jobs in Facility Operations/Security:




Facility Operations/Security: Custodial/Housekeeping
Utility Crew - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

  • Set-up and general maintenance of all staging panels, barriers, turnstiles, back drop panels, and stage skirting as it applies to specific needs according to the different shows held in the arena
  • Set-up and general maintenance of basketball floor and goals and all other equipment involved in this set-up
  • Set-up and general maintenance of all seating components…folding chairs, tables, platforms, risers, telescope and fixed seats
  • Build ice dams and make ice
  • Remove all ice and equipment
  • Build risers
  • Set-up dressing rooms and lounges for events
  • Drop and Pick-up curtains on the catwalk
  • Pick-up and tear down scorer’s table
  • Hang pictures and banners as needed
  • Assemble, maintain and repair office, lounge and suites furniture
  • Install and replace non-rotating signs
  • Painting/drywall repair
  • Janitorial, parking and groundskeeper as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift at least 50lbs?
2. Are you forklift certified?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?
4. What’s the #1 most important thing to you when thinking about the guest experience?
5. What skill set do you feel makes you the most qualified to work as Utility Crew with Golden 1 Center?


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Facility Operations/Security: Security
Event Security Officer - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

SECURITY OFFICERS:

  • Monitor guest flow through screening checkpoints to ensure order and efficiency.
  • Inform and enforce all security policies and regulations of the arena.
  • Ensure that the arena and surrounding property remain intact and undamaged.
  • Provide for the safety of players, entertainers, officials and V.I.P.’s.
  • Protect the assets of the arena and practice facility when unoccupied.
  • Alert management to safety concerns within the arena and practice facility.
  • Patrol the arena, practice facility and surrounding grounds.
  • A Guard Card or Proprietary Private Security Officer License (PSO) is REQUIRED!
  • You must submit a copy of your Guard Card or PSO with a certificate showing you have completed 40 hours of training with your application or resume. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Guard Card or Proprietary Private Security Officer License (PSO)? If so, what is the number and expirations date?
2. Have you have completed 40 hours of training required for Security Guards in California by the BSIS? Please list your courses.
3. Are you available to work a flexible schedule to include nights, weekends and holidays.
4. What are your hourly pay requirements?
5. What skill set do you feel makes you the most qualified to work as a Event Security Officer with Golden 1 Center?
6. What’s the #1 most important thing to you when thinking about the guest experience?


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Facility Operations/Security: Event Guest Relations
2016-17 MVP Services Game Night Staff - LA Clippers (Los Angeles, CA)

The LA Clippers are accepting applications for our 2016-17 Game Night Staff in the MVP Services department. Game night staff play an instrumental role in creating the fan experience for our patrons before, during, and after each Clippers home game at STAPLES Center in downtown Los Angeles.

MVP Services is entrusted to consistently deliver memorable experiences and personalized attention to our MVP Members.  Staff will represent enthusiasm, professionalism, and reliability, and will gain valuable experience in sales/service, retention, and event planning in Clippers front office. 

Logistics: This role is a seasonal, part-time position and pays $10.50/hour. We provide staff parking for each game in the lot adjacent to STAPLES Center. We expect you to work at least 30 home games during the season.

If you are interested in this role, please submit your one-page resume. We will contact you soon regarding your status.

Go Clippers!


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Facility Operations/Security: Event Guest Relations
Manager, Guest Relations - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics and the AFL’s Washington Valor, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season.   The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Responsible for overseeing the Guest Relations Department personnel and operational activities related to Verizon Center events ensuring that all staff create memories with our guests.

Responsibilities:

  • Acts as lead manager for all Verizon Center guest relations staff for assigned events.
  • Serves as an ambassador for CREATE Monumental Memories Program.
  • Assists with the recruitment and training of part time event employees.
  • Creates staffing estimate and corresponding deployment maps for all events.
  • Creates monthly department staffing schedule.
  • Provides Scheduling Supervisor with monthly staffing numbers and event assignments.
  • Responsible for providing CSC with monthly staffing numbers and mapping CSC assignments.
  • Oversees department ISS 24-7 system, event dispatchers and ISS Devices.
  • Assists with advancing of event security information. 
  • Performs positive and negative employee counseling both in person and in writing.
  • Responsible for resolving guest concerns via any mean received.
  • Assists in the development of department handbooks, operating procedures and training.
  • Responsible for tracking Team Member information.
  • Responsible for tracking event attendance and attendance statistics.
  • Covers essential Guest Relations Coordinator functions when needed.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Minimum of 1-3 year’s experience in service/ hospitality, sales and event management.
  • Experience working with a unionized workforce.
  • Excellent oral and written communication and presentation skills.
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with both internal and external clients, partners and team members at all levels of the organization.
  • Strong time management skills and the ability to multi-task and manage a dual role requiring both management of a staff, as well as that of numerous business relationships in a professional manner.
  • Basic proficiency with computers and MS Office programs.
  • Exceptional customer service and interpersonal skills.
  • Willingness to work evenings, weekends and holidays.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Facility Operations/Security: Event Guest Relations
Part-time Premium Services Concierge - Philips Arena (Atlanta, GA)

Do you enjoy creating memorable guest experiences? If so, we have an opportunity for you to shine! Philips Arena, world class entertainment venue and home to the Atlanta Hawks (NBA) and Atlanta Dream (WNBA) has immediate openings for part-time Concierge in the Premium Services department.

The Concierge position provides assistance and exemplary guest service to Philips Arena Suite Holders and Club Seat Holders.

RESPONSIBILITIES:
• Provide highest level of service to ensure guests’ expectations are exceeded and overall experience at Philips Arena is positive
• Greet, direct and assist premium clients during games and events
• Coordinate with the concierge desks for assistance, assist with special client needs and answer questions
• Communicate with housekeeping and food service regarding guests’ needs as they arise

QUALIFICATIONS:
• 5+ years previous customer service experience preferred
• Superior verbal communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Must be poised, articulate and comfortable working with high-level executives
• Must be able to work a flexible schedule to include nights, weekends and holidays; most evening shifts start at 5:30PM
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:30 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependent on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months
10. Yes/No: Do you have at least 5 years of customer service experience?


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Facility Operations/Security: Security
Court Security - Phoenix Suns (Phoenix, AZ)

Job Title

Court Security 

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena’s assets, employees, and guests during all home games for the Phoenix Suns.

This position pays $15.00/hour. Limited positions available! Must be at least 18 years of age to apply.

Primary (Essential) Duties

Security personnel have a direct responsibility for the welfare and safety within Talking Stick Resort Arena

  • The majority of the shift will be focused on maintaining control of the lower level of the arena
  • Have a clear understanding and enforce arena policies and procedures
  • Maintain order and ensure adherence to all safety rules
  • Provide assistance and clear directions during emergency situations
  • Immediately report any suspicious activity or unattended items to supervisor
  • Monitor and control crowd during all Suns home games to ensure safety
  • Verify credentials to control access into restricted areas
  • Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
  • Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
  • Monitor, patrol and respond to alarms/emergency situations inside Talking Stick Resort Arena

  Provide exceptional customer service that exceeds guests’ expectations

  • Greet and welcome each guest and thank each guest as they leave the event
  • Have a strong understanding of the arena layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
  • Serves as an information specialist and knowledgeable about each Suns game in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner. 
  • Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues

Knowledge, Skills and/or Abilities

  • Physically capable of handling themselves in volatile situations
  • Authoritative presence in highly populated settings while possessing a friendly and attentive demeanor
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Strong ability to work well with co-workers and supervisors in a team environment 
  • Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
  • Ability to exercise sound judgment to diffuse volatile situations
  • Ability to memorize layout of Talking Stick Resort Arena in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
  • Proficient at Microsoft Office products is preferred

Experience/Education Requirements

  • Must be at least 18 years of age
  • At least 1 year of security experience is preferred
  • High school diploma required
  • At least 6 months of previous customer service experience in a fast-paced environment

Working Conditions and Physical Demands

  • Schedule to include all Suns home games, weekends, evenings, some holidays and occasional overtime to meet business needs
  • Must be able to stand, walk, run, climb for long periods of time including the ability to go up and down stairs (generally 4-6 hours but could be extended due to the nature of our business. i.e. overtime)
  • Ability to work in high elevations (all levels of the arena) and enclosed spaces (including elevators)
  • Must be comfortable working in high noise levels and with large crowds
  • Must be able to restrain an individual in an emergency situation if necessary
  • Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of high volume security experience? Please be specific.
2. Tell us about your customer service experience.
3. Do you any private security experience?
4. Why are you the best candidate for this position?


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Facility Operations/Security: Facility/Venue Management
Facilities Flex Set-Up Crew - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 Job Purpose

This position is responsible for the operational function of the arena before, during, and after an event.  You will assist with converting the facility to an event ready status on a daily basis.  The position will require proactive work with preventive maintenance of facility tools, equipment, and property. You will interact with customers, outside vendors, and other departments to ensure facility efficiency.  Duties include skilled and non-skilled tasks, which often require heavy lifting and a high degree of physical exertion.

Primary (Essential) Duties

  • Participate in the preparation, setup, and completion of conversions.
  • Interact with internal departments to meet their day-to-day building needs
  • Build and maintain strong relationships with other departments, especially, the Events Department, to meet event needs
  • Assemble basketball courts, ice rinks, stages and all aspects of and event as specified.
  • Must operate with a sense of urgency while prioritizing event needs
  • Complete setup sheets specific to each event.
  • Work with and responsible for full-time/part-time staff in ensuring event needs are met
  • Practice current OSHA standards
  • Must be able to complete event safety checklists

Knowledge, Skills and/or Abilities

  • Ability to follow verbal and written instruction
  • Experience and knowledge in operation with current OSHA standards
  • Ability to plan, organize and coordinate multiple projects
  • Ability to develop, manage, and prioritize event setup sheets
  • Ability to communicate via work radio
  • Highly organized and skilled with time management
  • Ability to function well as part of a team

Experience/Education Requirements

High school diploma or GED equivalent required

Working Conditions and Physical Demands:

  • Flexible schedule to include evening, weekends, some holidays and some overtime to meet business needs.
  • Ability to bend, climb stairs and lift frequently.
  • Extended periods of standing and walking.
  • Climb up onto and down from equipment.
  • Will require heavy lifting and carrying or equipment. Lift up to 75 pounds.
  • Ability to manipulate small hand tools.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Facility Operations/Security: Facility/Venue Management
Senior Operations Manager - Spurs Sports & Entertainment (San Antonio, Tx)

The Senior Operations Manager, under the supervision of the Senior Director of Operations, directs Operation Managers, Conversion Manager, the Retractable Seating Leader and coordinates other facility personnel, subcontractors, and daily activities involved in the successful preparation and execution of events at the AT&T Center.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Oversee all aspects of Event Operations including event preparation and services, riggings, event staffing, set-ups and changeovers, fire and life safety and OSHA compliance. 
  • Lead subordinate managers and supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Learn and utilize ISS maintenance and reporting system.
  • Ensure NBA, WNBA, and AHL game day required checklists have been followed and the required documentation has been completed and submitted as directed.

  • Learn, train, operate, and oversee staff who operate and maintain the retractable seating systems
  • Assist the Senior Director in the preparation of the annual operating budget; recommend annually capital budget items for long-range repairs and improvements to the facility; and authorize the requisition of equipment and supplies within budget guidelines.
  • Oversee and maintain accurate inventory controls for event equipment and tools.
  • Investigates, analyzes and resolves operational problems and complaints in a timely manner.
  • Review and amend operations procedures, preventive maintenance schedules, and safety/risk management policies
  • Review contracts, communicate with tenants, and work with subcontractors to determine special requirements.
  • Ensure Event Briefs are completed as listed in the time specified
  • Ensure overnight conversions are completed in the time specified
  • Oversee the use of temporary labor needs, sources, and effective personnel management
  • Plan, budget and schedule facility repairs and modifications including cost estimates, bid sheets, layouts and contracts for repairs and conversions.
  • All other duties as assigned.

Qualifications: 

  • Bachelor’s degree from accredited four-year college or university.
  • Five - seven (5-7) years related experience and/or training in the public assembly industry in a supervisory or management position.
  • Previous experience in a professional sports environment required.
  • Skilled trade experience a plus.
  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for NBA basketball, AHL/NHL hockey, and all other events at the facility.
  • Possess skills and experience in labor relations, purchasing procedures and supervising/training personnel.
  • Engage in decision making that is generally governed by procedure and guided by policy.
  • Read and comprehend blueprints, CAD drawings and other related materials.
  • Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scissor lifts, bobcat, Zamboni machine, scrubbing machines or other light power driven equipment.
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Be licensed and insured to operate a motor vehicle in the United States.
  • Operate a personal computer using Windows, Microsoft Office and CAD software.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to relocate?
4. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?


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Facility Operations/Security: Facility/Venue Management
Retractable Seating Engineer - Spurs Sports & Entertainment (San Antonio, Tx)

This position is primarily responsible for the operation and maintenance of the Retractable Seating Systems at the AT&T Center. This position also functions as an overnight Conversion Crew Leader who leads others in setting up and removing stages, chairs and other equipment necessary for basketball, hockey and concert events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Be responsible for the operation and maintenance of a complex Retractable Seating System
  • Be an expert in identifying problems with multiple wheels, motors, and large moving structures
  • Be available to work overnights and weekends according to a predetermined calendar of events
  • Be mechanically inclined with good mechanic skills to have the Retractable Seating System ready and operational at all times
  • Train other persons to learn and assist in the operation and maintenance of the RSS
  • Train a backup operator for the system
  • Keep an inventory of all parts, wheels, and other equipment necessary for emergency repairs
  • Be a leader of part-time staff and temporary workers to setup and remove stages, chairs, and other equipment as defined by event needs.

Qualifications: 

  • College degree and/or mechanical knowledge
  • Understanding of electrical concepts and terms
  • Experience as a mechanic
  • Enjoy troubleshooting problems and making repairs
  • Is able to bend over, lift a minimum of 50 pounds, and able to climb around and under equipment
  • No travel for this position is required

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?


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