Current available jobs in Facility Operations/Security:


» Building Maintenance Technician I - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Director, Security and Traffic Management - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Conversions Technician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Suite Services Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Security Officer - Houston Rockets/ Toyota Center (Houston, TX)
» Guest Services Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)
» Event Security Officer (Part-time) - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Director, Arena Programming and Marketing - Sacramento Kings (Sacramento, CA)
» Culinary Experience Mgr - Spurs Sports & Entertainment (San Antonio Texas, Te)



Facility Operations/Security: Facility/Venue Management
Building Maintenance Technician I - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES:

Assist management with safety training, planning safety improvements, record keeping, and enforcement of OSHA guidelines and Atlanta Hawks safety policy.

Conduct safety audits to identify deficiencies and unsafe practices, which need immediate correction insuring a safe working environment.

Maintain records, schedules, charts, etc., as required to ensure proper and timely preventive maintenance or repair of components, systems and structures.

Submit ideas and suggestions to Management to help plan work schedules and assignments in accordance with O&M repair requirements.

Follow work priorities according to the status of the components, systems, structures and actual work request forms to include all formal work order documentation.

Ensure correct procedures are being followed and provide assistance when necessary.

Assist in preparing purchase orders for materials, tools, equipment, spare parts and supplies, etc.

Follows work priorities according to the status of the components, systems, structures, and actual work request forms. Ensures that equipment is properly tagged and secured before maintenance or repair work is performed.

Completes time sheets as directed to ensure correct information is recorded.

Maintain and clean assigned equipment to ensure proper operation.

Perform other duties as required or assigned by the Building Operations Manager or General Maintenance Lead.

QUALIFICATIONS:

Must have High School diploma or equivalent to 2 years of trade school or apprenticeship program

Must demonstrate a detailed working knowledge of systems and structures, tools, test instruments, and proper procedures related to the maintenance, and repair of commercial building equipment and systems.

Must be a self-starter and motivated 

Must have excellent communication and expression skills

Must be able to accurately and neatly complete all necessary forms and paper work i.e. work orders and time sheets

Must be an effective team player

Must be able to travel to various locations throughout the facility and grounds

Must be able to be on-call at times when not schedule to be at the facility

Must be able to work a flexible schedule, including nights, weekends and holidays

Must possess working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public

Stays informed of the O&M requirements associated with new and existing equipment
 


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Facility Operations/Security: Security
Director, Security and Traffic Management - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Director, Security & Parking for Palace Sports and Entertainment is responsible for all aspects of security involving the events, operations and facilities maintained by Palace Sports & Entertainment (PS&E) and the Detroit Pistons as well as traffic management and snow / ice management for PS&E properties.

WHAT YOU’LL BE DOING

  • Overseeing Facility Patrol, Parking and Cash Guard departments, which includes the following: budgeting, regulating staffing levels, training, mentoring and supervision of department staff, event managers, office manager and supervisors for an efficient work force
  • Participating and driving strategic planning/goal setting for the Facility Patrol and Parking Departments
  • Developing and Managing employee training programs which include, but not limited to: de ’escalation techniques, use of force, service initiatives and incident report writing 
  • Annually updating emergency management plan and conduct drills for all PS&E properties
  • Collaborating with legal department to investigate incidents and potential safety concerns
  • Supporting accounting department in instituting and maintaining a comprehensive system of cash and ticket controls for an accurate accounting of parking admission fees
  • Serving as company liaison with local, state and federal law enforcement organizations, as well as with league security representatives
  • Coordinating long and short term planning with MDOT and Oakland County Road Commission   
  • Acting as Front of House Manager at assigned events
  • Maintaining strong communication of departmental information for all Palace Sports & Entertainment employees, subordinates and management
  • Communicating with artist representative to implement appropriate security arrangements prior to artist arrival
  • Supporting special parking requests as needed (VIP’s, revenue department initiatives, etc.)

WHAT WE’RE LOOKING FOR

  • Ideal candidates will have at least five years of relevant law enforcement or event management experience within security and traffic management
  • Familiarity with arena – level security protocols in place at federal, state and local levels
  • Bachelor’s Degree in a related field, or equivalent work experience
  • Experience with facility CCTV, card access entry and alarm systems
  • Must possess a valid Michigan Driver’s License
  • Ability to clearly communicate in writing and verbally to a variety of audiences
  • Ability to direct, lead, manage and guide large groups of employees to accomplish its goals as a service – oriented team
  • Ability to oversee and manage multiple budgets
  • Proficient in Microsoft Office
  • Strong team building and collaboration skills
  • Ability to handle highly confidential information is required
  • Candidates must have the ability to receive directions and requests from multiple sources and effectively prioritize their work
  • Ability to prioritize projects and follow-up on status
  • Must be able to work a varying work schedule including nights, weekends, and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Conversions Technician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Conversion Technicians who will be responsible for assisting with the assembly and removal of event and non-event items. The Conversion Technicians will also engage in the assembly, removal, and relocation of office equipment and related items. Conversions is a behind the scenes operation which performs much of the labor and job detail in an after hours environment and is responsible for the start and finish of most events.

WHAT YOU'LL BE DOING

  • Assembling and dismantling various arena event components including the basketball floor, concerts, trade shows and other PS&E events
  • Assisting with the assembly, removal, and relocation of office equipment and related items
  • Operating PS&E vehicles including trucks and forklifts as necessary
  • Delivering large items to offices and other company owned locations
  • Adjusting to requirements as supervised instruction indicates

WHAT WE'RE LOOKING FOR

  • May be required to qualify for and obtain a forklift and/or a PS&E motor vehicle permit
  • Ability to communicate job-related concerns and desires
  • Must be able to follow simple instructions and policies as dictated by the Employee Handbook
  • Ability to safely lift, push, pull, or tilt objects weighing up to 2500 lbs. with assistance
  • Ability to stand and walk for long periods of time (up to but not limited to eight hours)
  • Must be capable of working indoors as well as outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
  • Must be able to arrive on time and function responsibily, safely and alertly during scheduled shifts (often eight or more hours) as events dictate
  • Ability to work shifts that include nights, weekends, and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Suite Services Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Suite Services Representatives to work during the 2014-15 Pistons season.

Typical Hours are 5:30pm - 11:00pm for Pistons games and 5:30pm - Midnight for events. Work week will be approximately 10-25 hours per week depending on the Pistons home schedule. Pay is $8.50/hour.

WHAT YOU'LL BE DOING

  • Provide first-class customer service to all guests.  Be enthusiastic and energetic.
  • Monitor / operate elevators, suite entrances and exits. This involves standing in an assigned area checking guest tickets upon entry throughout the event, directing or escorting guests, and helping to enforce PS&E regulations.
  • Be prepared to answer a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner.
  • Work together with other departments when they are in need of assistance.
  • NOTE: Not all functions are necessarily performed by one person during one shift, but employees should be prepared to execute all of the above listed duties as needed.

WHAT WE'RE LOOKING FOR

  • Must be able to work nights and weekends as necessary
  • Must be able to stand for extended periods of time (6+ hours)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Post Event Night Housekeeping Crew Members are responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures.

 Typical scheduled hours are 10:00pm – 6:00am (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work midnignt hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Post Event Morning Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain our facilities in a clean and orderly fashion. The Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Event Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facility in a clean and orderly fashion during games or events. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing and mopping floor areas
  • Wiping, scrubbing and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Ability to work in crowds

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Daytime Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event). 

WHAT YOU'LL BE DOING

  • Assisting with basketball court preparation
  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas 
  • Vacuuming and shampooing carpet areas 
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Cleaning all suites and clubs
  • Performing other housekeeping duties such as, seat washing, gum scraping and dusting
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Crowd Control Attendants who will be responsible for a variety of tasks regarding event operations. He or she will be in direct contact with guests and will assist in the protection of all those present during an event including guests, artists, and other staff members. The employee will possess excellent communication and customer service skills as well as knowledge of the venue and its operations.

WHAT YOU'LL BE DOING

  • Monitoring guests to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and follow through by providing further investigation information
  • Accompanying guests being ejected through the removal procedure
  • Handling guest questions about the venue regarding locations of restrooms, first aid, and emergency exits
  • Monitoring guests to ensure all those present are behaving in a manner that complies with PS&E policies and procedures

WHAT WE'RE LOOKING FOR

  • Completed high school education or equivalent
  • Excellent verbal and written communication skills
  • Ability to use the PS&E radios for emergency contacts
  • Ability to work with BBP established guidelines
  • Ability to stand throughout the duration of a standard shift (4 to 7 hours)
  • Be prepared to sprint or run short distances in order to arrive at various locations quickly, including up and down hill terrain and stairs
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull, or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Security Officer - Houston Rockets/ Toyota Center (Houston, TX)

General Description:
Will provide general security throughout Toyota Center 24 hours a day

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Patrol Toyota Center premises to prevent and detect signs of intrusion and ensure security of entrances and exits.
• Answer alarms and investigate disturbances.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Circulate among visitors, patrons, and employees to preserve order and protect property.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.


MINIMUM QUALIFICATIONS:
• Must possess a current Texas Department of Security license at all times or able to obtain within 2 weeks of start date
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
• Must be available for all major events and be flexible with scheduling which includes evenings and weekends.


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a current Texas Department of Security License?
2. Yes/No Are you able to obtain a license within two weeks of start date?


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Facility Operations/Security: Event Guest Relations
Guest Services Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

Responsibilities:

  • Approach guests on the exterior of the arena property and on interior concourses to conduct brief interviews.
  • Ask questions in accordance with instructions to obtain various specified information, such as guests' perception of quality, value and customer service.
  • Ensure data integrity by truthfully and accurately recording guests' answers.
  • Identify and report problems in obtaining valid data.
  • Attend pre-shift and post-shift meetings with supervisor to receive assignment and/or discuss surveying goals and progress.
  • Serve as Arena Ambassadors, facilitating on the spot resolution where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?


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Facility Operations/Security: Usher/Ticket Taker
Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests, check tickets, and direct guests to their seats. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you bilingual in both English and Spanish?
2. (Yes/No) Are you an internal candidate?


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Facility Operations/Security: Security
Event Security Officer (Part-time) - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Maintain established security policies and procedures that will protect US Airways Center & Chase Field’s assets, employees, and guests during all sports, concerts, and family events.

Several Positions Available!

Primary (Essential) Duties 
•    Regulate and control access to restricted and secure areas (i.e. event level, locker rooms, and other various clubs and sensitive areas)
•     Monitor, patrol and respond to alarms/emergency situations inside/outside the US Airways Center and Chase Field grounds
•     Serve and interact with guests attending events, provide information and direction to inquiries from the public or employees, and interact professionally and notify the proper authorities or personnel as situations dictate. Provide information and direction to inquiries in a positive and friendly manner.
•    Complete effective communication, both verbal and written where appropriate, in situations where reports are generated or direction is needed; prepare effective incident/accident reports
•    Identify, diagnose and resolve safety concerns; effectively generate safety awareness and enforce guidelines to reduce unsafe practices
Security personnel have a direct responsibility for the welfare and safety of the U.S. Airways Center and Chase Field its contents and its occupants. On any event, a security officer may have to do one or more of the following:
•    Search guests bags through electronic detectors, hand wands or physical bag searches
•    Write an incident report
•    Respond quickly and correctly to an incident
•    Control a crowd
•    Remind employees and visitors of rules to be followed, without making enemies for themselves or the venues
Members of the security staff shall utilize friendly persuasion and be firm and consistent in their support and enforcement of the U.S. Airways Center and Chase Field rules and regulations.  They shall reflect in their actions, care and concern for the responsibility of the venues and assist in establishing the security program as an integral part of this process.

Knowledge, Skills and/or Abilities

•    Excellent customer service skills
•    Excellent communication skills both verbally and written
•    Proficient at Microsoft Office products is preferred

Experience/Education Requirements

•    High school diploma required
•    Past security experience is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
•    Must be able to navigate stairs
•    Must be able to communicate via two way radios
•    Extended periods of standing 
•    Reliable transportation

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about any previous security experience that you have.
2. Please list availability for each day.


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Facility Operations/Security: Facility/Venue Management
Director, Arena Programming and Marketing - Sacramento Kings (Sacramento, CA)

Summary

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with anticipation with the construction of a new downtown arena (new Sacremento Entertainment and Sports Complex) in Sacramento CA, opening for the 2016 NBA season.  The Kings have already opened a downtown, state-of-the-art, multi-million dollar experience center complete with virtual reality technology for business partners and fans.

The new Director of Arena Programming and Marketing will be responsible for ensuring that the current Sleep Train Arena, home of the NBA Sacramento Kings, continues to be a lively entertainment and business activity destination. This position is responsible for booking and marketing a wide variety of sports, entertainment, family and community events at the Sleep Train Arena.  Through creative and energetic business development this position plays a critical role in maximizing events, driving fan awareness and increasing revenue at the Sleep Train Arena and soon the Sacramento Entertainment and Sports Complex set to open in October, 2016.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Essential Duties and Responsibilities

Duties and Responsibilities

          Booking Responsibilities

  • Develop and execute booking and sales strategies and tactics to secure event rental business for Sleep Train Arena including but not limited to: sporting events, concerts, conventions, fundraisers, trade shows, banquets, graduations, photo shoots, corporate meetings, family shows, community events, etc.

  • Aggressively identify and develop new clients and events to increase activity and revenues both in the arena and on the grounds. Contact and build relationships with prospective promoters, agents, managers and event producers to initiate and maintain the sales effort.  Follow-up on leads generated by outside sources and have a high level of overall industry awareness.

  • Establish expansive network of promoters, agents, managers, event planners, companies, conventions/visitor bureau staff, and industry colleagues to cultivate future business opportunities.

  • Create and maintain solid professional relationships with existing client base to encourage and grow future business. Renew and expand where possible, annual client business.

  • Create and negotiate venue deals with promoters, agents, sales managers, and businesses through the process of compiling bids and sale proposals.

  • Respond to booking requests with information, conduct facility tours, communicate pricing and date availability to meet perspective client’s needs.

  • Serve as primary contact for event clients from initial information request, contracting of event, until handoff to Event Management team.

  • Obtain full understanding of venue deal points and agreements. Negotiate, compile and execute sales/client contracts and all venue agreements components to include, but not limited to: tracking of contract, deposit, insurance certificates, and any other legal documents while monitoring fulfillment of client contractual requirements.

  • Input and maintain all events and event holds using booking software Event Booking.com.

    Marketing Responsibilities

  • Lead the preparation and design of Arena brochures, pamphlets, advertisements and other facility promotional and collateral materials.

  • Developing/implementing marketing and advertising plans for those events where the organization has a role or responsibility.

  • Design, implement, and track comprehensive marketing campaigns for the Sleep Train Arena and the new Sacramento Entertainment and Sports Complex

  • Negotiate and purchase media content – print, radio and television.

Key Competencies (KCA's):

           Key Competencies: Booking

  • Excellent communication skills – ability to listen and ask appropriate questions to determine client’s needs and successfully match them with a facility and date.

  • Analytical skills to evaluate client needs

  • Independent worker, works in a self-determining manner to accomplish goals.

  • Complete understanding of the Kings event management goals and objectives and how they relate to making good business for the client and the facility.

  • Ability to work with a wide range of people both internal and external in a fast paced, high pressure environment. This position requires the ability to react and respond during non-traditional business hours including nights, weekends and holidays.

  • Excellent writing, grammar, and proofreading skills to ensure the highest quality documentation.

         Key Competencies: Marketing

  • Experience in negotiating and purchasing media content – print, radio and television.

  • Strong understanding of advertising, media planning/buying, market research and Scarborough software, revenue-generating programs, database development, database management, e-marketing strategies and Neilson ratings and website management.

  • A strong knowledge of online data collection and marketing initiatives.

  • Experience managing projects within cross-functional and teams.

  • Strong analytical skills and possesses a metrics-driven mindset.

  • Strong verbal and written communication skills.

  • Required computer skills: Microsoft Word, Excel, PowerPoint.

  • Preferred skills: Microsoft Access, Adobe Photoshop, Event Booking.

Qualifications

  • Must have direct sales experience in an arena, convention center, performing arts facility or similar industry related facility and/or experience. It is desirable that this experience has shown growth in responsibilities over time.

  • Must have strong interpersonal skills and ability to work with different styles of people in a fast-paced, high-pressure environment.

  • Must have excellent written and verbal communication skills.

  • Must be able to work extended, non-traditional hours, including nights, weekends, and holidays.

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.

  • Ability to write reports, business correspondence and develop procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, the media and the general public.

  • Experience with booking software event booking.com preferred.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals without a calculator.

  • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

  • Ability to identify and define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Demonstrate knowledge of principles, practices and terminology of advertising, marketing, sales, public relations, presentation techniques, public speaking and operations of tradeshow and conventions.

  • Maintain an effective working relationship with fellow staff members, employees, clients,  exhibitors, guests  and all others encountered in the course of employment.

Education and/or Experience

Five years minimum– seven years of escalating responsibility event related marketing with some booking responsibility in the entertainment industry or related field.

• BS/BA degree in a related field.

• Experience in negotiating and purchasing media content – print, radio and television.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places.


The noise level in the work environment is usually moderate to very loud, depending on the event as well as the location.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why is this position a good fit for you and your career?
2. What is the size and scope of the facilities you have been responsible for booking?
3. Briefly describe a successful event you booked for a new client, how did you win that new business?
4. Briefly describe your most successful event that you booked, promoted, and executed from start to finish.
5. Please tell me your professional experience with developing strategic marketing plans to market and promote events?
6. What are your salary requirements?


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Facility Operations/Security: Food/Beverage Management
Culinary Experience Mgr - Spurs Sports & Entertainment (San Antonio Texas, Te)

This position is responsible for managing the AT&T Center food and beverage partners and their operational obligations.

The position must also support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Job Requirements

KEY AREAS OF RESPONSIBILITY, JOB METRICS AND COMPETENCIES: 
1) Oversees Levy Restaurants and Aramark F&B Operations. Responsible for ensuring contract obligations are met, and annual strategic goals and objectives are achieved. 
2) Attends Levy & Aramark weekly staff meetings and reports key findings and takeaways. Sets follow up action plans and summaries for monthly executive reports.
3) Drives change to improve operational shortcomings and ensure effective leadership is in place.
4) Collaborates with service innovation and premium services to achieve operational objectives.
5) Ensures F&B FAMILY and ELEVATE short term and long term plans are achieved.
6) Manages new product and venue enhancement projects
7) Oversees menu design and approval process

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
• Must be detail-oriented and highly organized.
• Requires a 3 year minimum of food and beverage management experience.
• Minimum 5 years of professional customer service experience.
• Exceptional interpersonal, leadership and communication skills.
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights.

Apply Here


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