Description:

The Manager of Building Operations is responsible for the daily operation of Madison Square Garden’s venues: the Arena, the Theatre, and the Expo Center. Responsibilities include scheduling, planning for and overseeing the workforce engaged in building maintenance, operation and event production. This person will supervise a staff of approximately 50 unionized employees including electricians, laborers, carpenters, custodians, painters, engineers, elevator operators and restroom attendants. Additional responsibilities include budget management, and the ability to make decisions and establish priorities in a dynamic environment. The position will interface with the MSG Production Department, clients, guests and other building occupants on a regular basis. The position will also work with Director of Operations and Director of Production to prioritize daily events and orchestrate activities to maximize labor productivity. Strong communication skill, and the ability to work with many different individuals of different levels is necessary. This position shares significant responsibility for a 24 hour, 7 day a week operation, supporting and directing the transition of numerous concurrent daily events, multiple unions, work rules and jurisdictions.

Requirements:

The ideal candidate will have five or more years of Facility Management experience dealing with multiple events in a time sensitive environment. Will possess strong leadership and communication skills, and demonstrate the ability to plan, analyze and manage a budget. Should have in depth knowledge of building systems, experience supervising trade union crews and proven ability to resolve conflict. The ideal candidate must have a commitment to providing a high quality experience for both internal and external clients.

Overview: Duties include handling cash, customer service and administrative functions. Responsible for directing all vehicles in/out of the garage in a safe and orderly manner.
Essential requirements: High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred.
 

2010 NBA All-Star Jam Session is the NBA's premier fan event, bringing the fun of NBA basketball to fans of all ages during the NBA All-Star weekend festivities. Jam Session is coming to Dallas from February 10-13 and promises thrilling and interactive activities that captures the sights, sounds, and action of the NBA.

To help us create this basketball theme park, we are looking for 15-20 enthusiastic Attraction Managers.

Responsibilities:
• Motivate, manage and nurture multiple shifts of 10 – 20 volunteers over the course of the 6-day event
• Provide FANTASTIC customer service to one hundred thousand fans, NBA clients, and all 2500 Jam Session staff members
• Oversee all operational and safety aspects of 1-3 interactive attractions
• Ensure attraction and surrounding areas are clean and safe at all times
• Assist in all administrative aspects of managing a 1500 person volunteer workforce (i.e. orientation preparations, welcome packet compilation, etc.)

Requirements:
• Positive demeanor with excellent stamina
• Event / hospitality experience
• Volunteer experience
• Management experience
• Ability to work with people of all ages & backgrounds
• Familiarity with basketball a must, coaching experience a plus
• Must be available, with no time constraints: February 7 – 14

If you think you have what it takes to work on this big league event, send a resume outlining your education, goals, job and related experiences. Please include three references. Submissions must be received by November 27, 2009. No phone calls, please. Prospective candidates will be contacted by phone; interviews will be held in Dallas, TX on December 7, 8 2009.
 

CAPSULE POSITION DESCRIPTION:
The Events Control Representative position will support the Guest Services Department through in-office and event related staff support. The representative must have a professional demeanor and support the Spurs Sports & Entertainment Company values at all times. The Event representative is required to complete all event paperwork and submit the Event Report via email. The representative will assist with select programs for patrons and will provide administrative assistance to the Guest Services Coordinator. Other duties as assigned by the Manager of Guest Services or AT&T Center Management.

This position would be required to work 15-25 hours a week depending on the event schedule.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.

KRA'S (Key Responsibility Areas):
1. Provide support to the Guest Services Coordinator (GSC) and Guest Services Manager (GSM) with planning, management, and coordination of front-of- house/back-of–house needs for events held at the AT&T Center
2. Enforce programs, policies and procedures to provide the highest level of internal and external Customer Service
3. Understand and respond to the information provided in the Prospectus/Game Sheet
4. Knowledge of the building setup
 

PERFORMANCE MEASUREMENTS

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position. Although numerous methods are listed as suggested measurements the supervisor may elect to select only specific ones based on the need of the company at any point in time.

• Vision, Mission and Values alignment
• Internal/external customer surveys
• IDP/self development goal achievement

TECHNICAL COMPETENCIES:
The following personal attributes are considered essential requisites for effective performance of the holder of this position.

• Adaptability: Capable of keeping an open mind and flexibility; adapts well to last minute changes, challenges, etc.
• Time/Project Management Skills: ability to prioritize, multitask, and remain achievement oriented
• Customer/Client Interaction and Skills: Ability to resolve conflict in a positive way; works effectively with external and internal customers; and maintains professionalism and courtesy under all situations
• Initiative: Self starter with little supervision; ability to remain focused and create solutions for on-going or discovered issues; ability to make decisions on your own and accept responsibility for them.

SS&E CORE COMPETENCIES:

All SS&E employees are expected to consistently develop and attain the following:

1. Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

2. Influencing Capabilities: Builds positive relationships internally and externally by modeling SS&E values and actions; able to make good/persuasive argument to influence an audience; works to make others feel ownership of one’s owns solutions; and develops and effectively uses networks, inside and outside of SS&E.

3. Planning Orientation: Demonstrates competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.

4. Self Development: Initiates self development through seeking additional job responsibilities and assuming responsibility for getting the job done. Recognizes own strengths and weaknesses and uses them to adapt to situations and interaction with others. Professionally and personally constantly seeks ways to improve knowledge, skills, abilities, competencies, and self worth. Accepts criticism and feedback from all sources and levels of employees as a valid development tool. Demonstrates honesty and shows integrity.

Minimum Qualifications:
• Excellent interpersonal and leadership skills with a diverse staff, tenacious work ethic and strong, written communication skills.
• Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.
• Ensure all work is performed in accordance with good industry practices and in compliance with all AT&T Center regulations, policies and procedures.
• To display commitment show initiative and good judgment.
• Provide general administrative support to the Guest Services Coordinator
• Must be able to work long, flexible hours including evenings, weekends, and holidays.
 

REPORTING RELATIONSHIP:
REPORTS TO: Guest Services Coordinator (GSC)
Direct Reports: Guest Services/Events Control Part-Time Staff, and Part-Time Event Report Writers

CAPSULE POSITION DESCRIPTION:
The Lead Guest Services Representative (LGSR) supports the GSC and the GSM with day-to-day operation and direction of uniformed services (including approximately 600+ part-time employees), in an attentive, friendly, efficient and courteous manner, providing all guests with quality service (prior to, during and after their visit). The LGSR also assists with select programs for patrons (tours, guest services stations, etc.) that supplement the guest experience. Results should reflect in A) quality relations with guests, facility tenants, vendors and co-workers; and B) effective business practices conducive to the general mission, goals, objectives and company values of the AT&T Center and Spurs Sports & Entertainment.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.

KRA'S (Key Responsibility Areas):

1. Provide support to the GSC and GSM with planning, management, and coordination of
Front-of- house/back-of–house needs for events held at the AT&T Center.
2. Create and maintain all schedules for part-time event staff within Guest Services, Events Control and Incident Report Writers.
3. Assist our team with creating temporary signage collateral for events.
4. Enforce programs, policies and procedures to provide the highest level of internal and external customer
5. Service.
6. Oversee the MVP Program and present all materials to winners (tickets, certificates, etc.).
7. Compile all comments and complaints on an event by event basis for yearly comparison.
8. Promote, Schedule and coordinate the arena tours including invoicing, collecting money, etc.
9. Schedule would consist of event nights along with some days in the office during the week.

PERFORMANCE MEASUREMENTS

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position. Although numerous methods are listed as suggested measurements the supervisor may elect to select only specific ones based on the need of the company at any point in time.

• Achievement of Business Unit’s strategic plan
• Vision, Mission and Values alignment
• Internal / external customer surveys
• IDP/self development goal achievement
• Department turnover rate
• Development of personnel

TECHNICAL COMPETENCIES:
The following personal attributes are considered essential requisites for effective performance of the holder of this position.

1. Planning/Organizational Skills: Extensive Knowledge of Microsoft Office with the ability to prioritize and multi-task; project management and accountability; and ability to assess, allocate, and supervise the use of the resources effectively to achieve targeted results.
2. Customer/Client Interaction Skills: Exhibits excellent customer service skills to all external and internal AT&T Center population and partners; ensures all actions and interactions portray the company values of caring, integrity, and success.
3. Adaptability: Capable of keeping an open mind and flexibility and adapts well to last minute changes, challenges, etc.

SS&E CORE COMPETENCIES:

All SS&E employees are expected to consistently develop and attain the following:

1. Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

2. Influencing Capabilities: Builds positive relationships internally and externally by modeling SS&E values and actions; able to make good/persuasive argument to influence an audience; works to make others feel ownership of one’s owns solutions; and develops and effectively uses networks, inside and outside of SS&E.

3. Planning Orientation: Demonstrates competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.

4. Self Development: Initiates self development through seeking additional job responsibilities and assuming responsibility for getting the job done. Recognizes own strengths and weaknesses and uses them to adapt to situations and interaction with others. Professionally and personally constantly seeks ways to improve knowledge, skills, abilities, competencies, and self worth. Accepts criticism and feedback from all sources and levels of employees as a valid development tool. Demonstrates honesty and shows integrity.

Minimum Qualifications:
• Minimum two years of related work experience preferably in guest services, project management, or writing and creating staff positioning plans and emergency evacuation procedures
• Excellent interpersonal and leadership skills with a diverse staff, tenacious work ethic and strong, written communication skills
• Exceptional MS Windows, Office, internet/web skills; and phone skills
• Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
• Must be able to complete projects and resolve issues expeditiously, independently and with minimal supervision; must be able to show initiative and good judgment
• Must be able to work long, flexible hours including evenings, weekends, and holidays.