Current available jobs in Facility Operations/Security:


» Warehouse Supervisor - Aramark at First energy stadium home of the Cleveland Browns (Cleveland, OH)
» Warehouse Recieving Clerk - Aramark at first Energy Stadium home of the Cleveland Browns (Cleveland, OH)
» Warehouse worker - Aramark at First Energy Stadium Home of the Cleveland Browns (Cleveland, OH)
» Painter I - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Security Supervisor - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Director, Guest Relations - Memphis Grizzlies (Memphis, TN)
» Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)
» Guest Relations Supervisor - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Conversions Supervisor - Moda Center / Rose Quarter - Night Shift - Portland Trail Blazers & Rip City Management (Portland, OR)
» Director, Guest Experience - Sacramento Kings (Sacramento, CA)
» Outdoor Box Office Usher - Toyota Center/Houston Rockets (Houston, TX)
» Senior Concession Manager - Utah Jazz (Salt Lake City, UT)



Facility Operations/Security: Food/Beverage Management
Warehouse Supervisor - Aramark at First energy stadium home of the Cleveland Browns (Cleveland, OH)

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

We are currently hiring a foodservice warehouse supervisor at First Energy Stadium the home of the Cleveland Browns.


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Facility Operations/Security: Food/Beverage Management
Warehouse Recieving Clerk - Aramark at first Energy Stadium home of the Cleveland Browns (Cleveland, OH)

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

We are currently hiring a foodservice warehouse receiving clerk at First Energy Stadium the home of the Cleveland Browns.


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Facility Operations/Security: Food/Beverage Management
Warehouse worker - Aramark at First Energy Stadium Home of the Cleveland Browns (Cleveland, OH)

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

We are currently hiring foodservice warehouse workers at First Energy Stadium the home of the Cleveland Browns.


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Facility Operations/Security: Grounds Crew/Turf Management
Painter I - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  To display excellent knowledge and techniques in all aspects of the painting and drywall trade.  Ability to work with minimal supervision and instruction.  Physically able to handle painting supplies and equipment.  Must be able to work on ladders, scaffolding and lifts without apprehension.  Maybe required to assist other trades as necessary to complete task when additional personnel is required.  Performs other duties as required or assigned.

RESPONSIBILITIES:

  • Maintain records, schedules, charts, etc., as required to ensure proper and timely preventive maintenance or repair of components, systems and structures
  • Ensure correct procedures are being followed and provide assistance when necessary
  • Assist in preparing purchase orders for materials, tools, equipment, spare parts and supplies, etc.
  • Install and repair drywall
  • Prep all paintable surfaces
  • Brush, roll, or spray any or all paints and varnishes
  • Tape, trim caulk, glaze windows, door, trim, etc.
  • Clean and maintain all painting related equipment and supplies
  • Adhere to all policies and procedures as stated in the "Facility Services Policies and Procedures Manual"
  • Performs other duties as required or as assigned by the General Maintenance Manager
  • Provides requested input to help in developing annual planning for capital expenditures
  • Review all available material to discover ways that improvements can be made in the painting department
  • Recommends changes to the General Maintenance Manager regarding own position description and job requirements for future management considerations
  • Must be aware of personnel requirements for the painting department and make recommendations for changes
  • All assigned work projects must be performed to the highest standard as set forth by Atlanta Hawks, Building Operations with the primary goal of consistently high quality, accurate and neat job performance

QUALIFICATIONS:

  • Three (3) years experience using all paints and varnishes and other paint media
  • High School diploma or equivalent. Optional two (2) year trade school to reduce experience requirement to three (3) years
  • Must have working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public
  • Ability to read architectural blueprints as applied to the painting trade
  • With some assistance, should be able to determine the reasons for component, systems or structure malfunctions, assist with corrective actions and functions to ensure proper and timely repairs
  • Must be a self-starter and motivated
  • Should always consider ways to improve, both efficiently and effectively, work related issues.  Use the "one step ahead" approach in anticipating what will be necessary to complete all assigned tasks
  • Good communication and expression skills are a must in working effectively with all individuals both inside and outside the company.
  • Must be an effective team player and keep in mind the immediate and long-term goals of the department
  • Must be willing to perform under changing conditions to provide quality customer service
  • Coordinates work schedules as assigned by the General Maintenance Manager
  • Must travel to various locations throughout the facility and grounds. Some travel away from the facility and grounds may be required
  • May be subject to 24 hour per day and 7 days per week call
  • Conditions encountered include extremes in temperature, dust, and noise levels which may require special protective devices and/or clothing. Must understand proper use and maintenance of personal protective equipment in all environments
  • Climbing and movement in hazardous areas may be required.  Employee will be required to carry, at all times while on duty, a tool pouch with assigned tools

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Facility Operations/Security: Security
Security Supervisor - Atlanta Hawks and Philips Arena (Atlanta, GA)

RESPONSIBILITIES/DUTIES:  

Assist in the management of the building and physical security staff by maintaining knowledge of the Physical Security Handbook and Company policies and procedures

Supervises assigned subordinate Officers and other staff; Carries out supervisory responsibilities in accordance with the Company’s policies and procedures; assigns, directs and trains staff regarding their assignments; monitors and evaluates work performance; rewarding and disciplining employees by initiating positive feedback or taking corrective actions and/or disciplinary procedures if necessary;  addressing complaints and resolving problems; participates in employee selection and hiring

Monitors and approves employee time records; approves and processes time off requests; ensures adequate coverage/replacements for special events, vacationing and sick employees

Establishes, cultivates and maintains effective relationships with outside agencies, management, peers and subordinates

Assists in the development of Security policies and procedures and training programs

Demonstrate a working knowledge of CCTV systems, fire & security systems, DSX Access Control system, Emergency Evacuation Plans and all other Department reports as required

Reviews and maintains inventory of equipment as well as preventative maintenance

QUALIFICATIONS: 

High School Diploma/GED

Five (5) years of Security Supervisory experience in Security/Law Enforcement

Clear background check

Strong verbal and written communication skills

Excellent time management and computer skills

Effective and efficient leadership skills requiring tact, diplomacy and good judgment

Experience in personnel management and customer service

Must be able to work a flexible schedule including nights, weekends and holidays; as well as extended hours

Must be physically able to demonstrate proficiency with all security equipment, as well as obtain and keep current First Aid Certification and pass written tests related to security policies and procedures on an annual basis


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Facility Operations/Security: Parking Operations
Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Parking Attendant's who will be responsible for directing traffic and maintaining a clean and safe environment for all guests and employees within PS&E parking areas. The Parking Attendant's must possess excellent communication and customer service skills and be able to provide information regarding the venue to guests.

WHAT YOU'LL BE DOING

  • Greeting guests upon entry to the venue
  • Notifying guests of the current fee for parking
  • Collecting parking fees and handling the return of any change when necessary
  • Directing guests as to where they should proceed in order to park in the appropriate area
  • Informing guests of current PS&E policies and procedures regarding tailgating, items allowed within the venue, and exits
  • Directing the flow of traffic entering, exiting, and within the venue parking areas
  • Assisting with snow removal, which requires transporting salt containers and may include use of PS&E motor vehicles
  • Providing a safe and clean environment by notifying the proper personnel to handle various situations
  • Setting up traffic cones and signage in parking areas before an event
  • Removing traffic cones and signage after the parking areas have cleared
  • Reporting any misbehavior exhibited by guests or fellow employees

WHAT WE'RE LOOKING FOR

  • Maintain understanding of venue layout, particularly the parking areas and exits
  • Excellent verbal communication skills
  • Knowledge of how to safely remove snow and ice using chemicals or shovels
  • Ability to stand throughout the duration of a scheduled shift (minimum 4 hours)
  • Capable of bending and twisting from the waist in order to use a shovel to lift and remove snow, which has accumulated in the parking lot and exit areas, weighing up to 70 lbs.
  • Ability to lift and carry salt containers weighing approximately 40 lbs.
  • Ability to bend or twist at the waist to reach and move items at ground level (typically traffic cones or parking signs)
  • Must be capable of working outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
  • Be available to work scheduled events as needed (includes nights and weekends)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Post Event Night Housekeeping Crew Members are responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures.

 Typical scheduled hours are 10:00pm – 6:00am (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work midnignt hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Post Event Morning Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain our facilities in a clean and orderly fashion. The Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Event Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facility in a clean and orderly fashion during games or events. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing and mopping floor areas
  • Wiping, scrubbing and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Ability to work in crowds

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Daytime Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event). 

WHAT YOU'LL BE DOING

  • Assisting with basketball court preparation
  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas 
  • Vacuuming and shampooing carpet areas 
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Cleaning all suites and clubs
  • Performing other housekeeping duties such as, seat washing, gum scraping and dusting
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Crowd Control Attendants who will be responsible for a variety of tasks regarding event operations. He or she will be in direct contact with guests and will assist in the protection of all those present during an event including guests, artists, and other staff members. The employee will possess excellent communication and customer service skills as well as knowledge of the venue and its operations.

WHAT YOU'LL BE DOING

  • Monitoring guests to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and follow through by providing further investigation information
  • Accompanying guests being ejected through the removal procedure
  • Handling guest questions about the venue regarding locations of restrooms, first aid, and emergency exits
  • Monitoring guests to ensure all those present are behaving in a manner that complies with PS&E policies and procedures

WHAT WE'RE LOOKING FOR

  • Completed high school education or equivalent
  • Excellent verbal and written communication skills
  • Ability to use the PS&E radios for emergency contacts
  • Ability to work with BBP established guidelines
  • Ability to stand throughout the duration of a standard shift (4 to 7 hours)
  • Be prepared to sprint or run short distances in order to arrive at various locations quickly, including up and down hill terrain and stairs
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull, or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Director, Guest Relations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.

Essential Duties & Responsibilities

  • Ensure premier guest service is provided to both internal and external customers.

  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.

  • Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.

  • Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services

  • In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.

  • Manage uniform issues including design, review, inventory and upkeep

  • Develop business plans and strategies; prepare and manage department operating and capital budgets.

  • Develop Customer Affinity Programs;

  • Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee

  • Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.

  • Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.

  • Work closely with Finance and payroll team for 'Celayix" system administration, training & support;

  • Work closely with Premium Services and the concierge team;

  • Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;

  • Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;

  • Research, develop and oversee the mystery shopper program, comment cards and surveys.

  • Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N' Soul, tour agencies, etc.);

  • Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;

  • Act as Executive in Charge/Manager on Duty for events as needed

  • Stays current with new information, techniques and technology concerning the customer service industry

  • Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion

  • Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.

  • Work games and special events as required to support the Staff Services and Guest Relations team;

  • Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis;

  • Other duties as required

Essential:

  • Bachelor’s degree from a four year college or university in a field related to hospitality management;
  • At least 5 years of experience in management experience in a service role;
  • Committed to ensuring superior guest service and supporting the Arena Operations team;
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization;
  • Positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with MS Word, Excel, PowerPoint, Outlook and the internet;
  • Must be able to work evenings, weekends and holidays, as required

Preferred:

  • Knowledge of and a passion for the sports and entertainment industry
  • Four years guest relations/service management experience in a professional sports/entertainment field

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Facility Operations/Security: Facility/Venue Management
Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Performs work as needed to clean, maintain, prepare, and set-up for events at the facility.  High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred, and maintenance background a plus. The ability to easily maneuver throughout the Arena, to lift and/or move up to 75 pounds, and to work at heights. Must be available for flexible scheduling.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, overnights, weekends and holidays?
2. (Yes/No) This is a very labor-intensive position. Can you lift and/or move an object up to 75 pounds?


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Facility Operations/Security: Event Guest Relations
Guest Relations Supervisor - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

The individual in this position oversees the Guest Relations Representatives and resolves guest’s complaints, addresses ADA seating needs and escorts guests to their seats to ensure all guests receive outstanding customer service for events at Chase Field & US Airways Center.   

This is a part time position and pays $10.00/hour.

Primary (Essential) Duties 
•    Oversee 10 Guest Relations Representatives at any given time 
•    Communicate and enforce arena and ballpark policies, procedures and other information. Solve guest problems and address guest concerns 
•    Provide industry-best guest service
•    Coordinate and/or provide wheelchair runs throughout  the event
•    Supervise break procedures 
•    Collect lost & found items
•    Fill out End of Event Report at each event 
•    Sign-up guests for the Designated Driver program & select a winner at each game 
•    Handle ticket relocations required due to ADA seating needs or unforeseen seating issues
•    Set-up the desk and daily paperwork
•    Complete wheelchair survey
•    Distribute listening devices and closed captioning devices 

Knowledge, Skills and/or Abilities

•    Strong ability to work well with co-workers and supervisors in a team environment  
•    Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
•    Strong organizational skills
•    Friendly, outgoing personality 
•    Bilingual-English/Spanish preferred

Experience/Education Requirements

•    At least 2 years of customer service experience in a fast-paced, busy environment
•    Previous supervisor experience preferred

Working Conditions and Physical Demands

•    Flexible schedule (variety of shifts) to include weekends, evenings, some holidays and some overtime to meet business needs
•    Ability to stand and walk for extended periods of time
•    Ability to climb stairs, work in high elevations and enclosed spaces
•    Ability to lift up to 25 pounds and push wheelchairs
•    Reliable transportations required

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous supervisor experience? Explain.
2. Do you have at least 2 years of customer service experience in a fast-paced, busy environment? Please explain.


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Facility Operations/Security: Facility/Venue Management
Conversions Supervisor - Moda Center / Rose Quarter - Night Shift - Portland Trail Blazers & Rip City Management (Portland, OR)

APPLICATION DEADLINE: June 6, 2015 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

SALARY RANGE: 35K – 45K – DOE (This a salaried position and is defined as exempt from (not eligible for) Overtime (as defined by FLSA)

JOB SUMMARY/GENERAL DESCRIPTION:

To supervise and participate in set-up and clean-up activities for events at Rose Quarter facilities day or night shift. (This position primarily works night/graveyard shift).

DUTIES AND RESPONSIBILITIES:

  • Oversee part time and contract labor in completing sets in a timely and safe manner.
  • Interpret and complete all requests from Event Management and Production departments.
  • Works closely with the Conversion supervisory staff to help manage the changeover crews during all major and/or dual conversions at the Rose Quarter, as needed.
  • Oversees the day-to-day and event work responsibilities of the Conversion Department.
  • Provides training in proper techniques and procedures of conversions, and proper use of conversion equipment.
  • Assists with recruitment, training, and supervision of all personnel disciplinary actions.
  • Oversees Conversions timelines, goals, quality-assurance, safety training of crews, and finds way to increase efficiencies and minimize property loss and/or damage.
  • Assists with weekly and monthly Conversion work schedules and calendars with assistance from others to insure that necessary staff is working on a daily, weekly, and per event basis.
  • Confirms event information from Facility Marketing and Productions, and communicates same to subordinates.
  • Work closely with the ESS department to ensure seamless interactions between departments
  • Helps maintain and manage inventory control and proper storage of Conversion equipment, tools, and supplies as needed and works closely with Facility Services department to ensure that all equipment is maintained in excellent working order.
  • Acts as liaison between the Conversion Department and Facility management.
  • Responsible for motivation and morale of Conversion crew.
  • Works with Department Manager to procure any necessary equipment for the Conversions Department.
  • Develops departmental policies and procedures, and implements same to insure that the highest possible standards of operations are met and sustained.
  • Performs other duties as assigned.
  • Completion of conversions in an accurate timely and safe manner.
  • Positive relationships interdepartmentally within company.
  • Morale and retention of part time crew.

QUALIFICATIONS:

  • 1 year or more experience in a similar work environment or role with similar responsibilities
  • Strong leadership qualities as often leading large crews.
  • Ability to oversee many tasks happening in concert and address any deficiencies.
  • Organization - Oversee organization of all equipment
  • Calm and professional demeanor in an often stressful environment
  • Ability to understand and overcome adversities that may arise during and outside of conversions
  • High School diploma (additional education desirable)

Physical Requirements & Work Environment

  • Continuously walking on concrete/ flat surfaces.  Often walking up and down portable seating units.  Occasionally working on ice surface with ice cleats on. Working closely with forklifts and moving equipment.  Noisy environment with large crews. Working with tall stacks of equipment.
  • 90% of daily tasks require moving, lifting, pushing, walking, and climbing.  Daily tasks involve the use of forklifts, man lifts, hand and power tools, air compressors and crow bar.
  • Capable of moving and lifting up to 50-100 pounds occasionally.
  • Must perform in high-stress and fast-paced environment in an expedient manner for sustained periods, may perform tasks in front of the public.

Physical Demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle, or feel objects, tools, or  controls; reach with hands and arms; balance; stoop/kneel/twist; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: While performing the duties of the job, the employee may be exposed to weather conditions prevalent at the time. This position will work in large facilities indoor/outdoor, close quarters in hazardous work areas.

The noise level in the work environment is usually minimal with the exception of noise emitted during or preparing for an event, which can be loud. Ear/hearing and any other personal protection equipment needed will be provided if exposed.

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

The Trail Blazers & Rip City Management are committed to providing the safest possible work environment for our employees and guests. In order to maintain this environment we are committed to a drug free workplace where pre-employment background checks and/or drug screens are required.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Facility Operations/Security: Event Guest Relations
Director, Guest Experience - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Capsule Position Description:  The Director, Guest Experience will lead all aspects of the on-site Guest Experience of all guests.  He/she will oversee the implementation and delivery of all elements of the organizations Elevate customer service program.  He/she will manage all Event Service functional areas including Guest Service, Event Managers, Ticket Takers, Ushers, Elevator Operators, and Ambassadors by performing the following duties personally or through subordinate supervisors.

Key Responsibility Areas (KRA’s):

  • Lead the Elevate Steering Committees and all sub-committees.

  • Ownership, promotion and training of all elements of the Elevate program. 

  • Develop world class training plans with department heads to drive overall guest satisfaction and develop an evolving measurement tool/system.

  • Lead a robust service recognition platform for all Team Members.

  • Interface directly with external clients regarding all guest experience issues and feedback.

  • Work closely with the NBA to administer and report on the Elevate program, including metrics, success stories and planning.

  • Identify secret shop partner and work with them to develop shop criteria, frequency, planning and continuous improvement. 

  • Hire, lead, manage, and develop Event Service staff.

  • Determine staff hours and number of personnel required for events.

  • Prepare schedules for Team Members, and assigns them to specific areas for duty.

  • Investigate and resolve customer complaints in person, on the phone, and via mail.

  • Prepare, review, and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.

  • Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.

  • Ensure that union contracts, state, and federal regulations are upheld and adhered to.

  • Advance and lead all Event Production and Coordination needs. 

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Qualifications

  • Bachelor’s Degree required or 3 – 4 years of related experience and/or training, or equivalent combination of education and experience.
  • Minimum 3 years of previous management experience – including but not limited to – interviewing, hiring, and training Team Members; planning, assigning, and directing work, appraising performance, rewarding and disciplining Team Members, addressing complaints and resolving problems.

  • Ability to develop and present training materials. 

  • Ability to write routine reports and correspondence. 

  • Ability to speak effectively before groups of customers or Team Members of organization.

  • Ability to deal with problems involving several concrete variables in standardized situations.

  • Possess knowledge of Microsoft Word, Excel, Access, Outlook, and payroll systems.

  • Ability to work nights/weekends/flexible schedule.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have developing and presenting customer service training programs?
2. How do you ensure that staff you are responsible for deliver the level of customer service that you expect of them?
3. What is the largest staff you have supervised?
4. What are the keys to effectively managing a large staff?
5. What are your salary expectations?


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Facility Operations/Security: Usher/Ticket Taker
Outdoor Box Office Usher - Toyota Center/Houston Rockets (Houston, TX)

The Outdoor Box Office Associate is a part time position responsible for proving a superior level of customer service to guests as they arrive for events at the Toyota Center. In addition to answering customer questions pertaining to direct box office concerns the Outdoor Box Office Usher will be responsible for assisting customers through the will call and ticket selling windows in a timely manner. This position requires anywhere from 15 -25 hours per week depending on the event schedule with most call times starting at or around 5:00 p.m. This ideal candidate will work outdoors in all weather conditions.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Direct customers to the appropriate line for will call, ticket purchasing, or ticket resolution.
• Interact with guests to answer questions.
• Monitor ticket lines and suggest changes via radio to the box office staff to efficiently navigate customers through their transactions.
• Setup, removal, and maintenance of ticket kiosks.
• Remain knowledgeable of ticketing promotions by attending nightly briefings. 

MINIMUM QUALIFICATIONS:
• At least 18 years of age.
• Strong customer service experience.
• Excellent verbal communications.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to work in hot (temperatures exceeding 100 degrees) and cold (temperatures of less than 30 degrees) environments.
• Detailed oriented, articulate, and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am able to accomodate a flexible work schedule to include evenings, weekends and holidays.


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Facility Operations/Security: Food/Beverage Management
Senior Concession Manager - Utah Jazz (Salt Lake City, UT)

All-Star Catering, a division of Larry H. Miller Sports and Entertainment, has a Senior Concessions Manager position available.  All-Star Catering is the in-house food and beverage provider for the Utah Jazz, and Salt Lake Bees (L.A. Angels Triple-A Team),

This position is responsible for running our concessions department. Will have full responsibility for the Profit and Loss of the department. Will oversee all staffing issues and employee issues. Champion the company's Mission and Vision, and model the company Values.

Duties of this position will include, but not be limited to:

  • Develop new food concepts and implement
  • Create a safe, high quality experience for our business associates
  • Create standards for guest experience and employee training
  • Provide a high quality food and beverage experience
  • Closely manage inventories for cash controls
  • Evaluate marketing and operational opportunities to maximize per caps and profitability
  • Managing concessions operations at multiple venues
  • All other duties as assigned
     

Qualifications will include:

  • Degree in Business, Hospitality or related field of study
  • 5+ years experience in high volume concession food service operation
  • Full knowledge of health and safety codes
  • Alcohol server training and Serve Safe certified
  • Experience managing multiple venues
  • Must be able to pass a pre employment background and drug screening

Interested and qualified candidates please fill out your profile as completely as possible.
 

Larry H Miller Sports & Entertainment is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list and describe your related job experience for position above
2. Please list years of experience in related position
3. YES/NO: Are you available to work nights, weekends and Holidays?


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