Current available jobs in Facility Operations/Security:


» Part Time : Facility Security Officer - Atlanta Hawks Basketball Club (Atlanta, GA)
» Part Time : Event Security Officer - Atlanta Hawks Basketball Club (Atlanta, GA)
» VIP Courtside Club Guest Services - Chicago Sky WNBA (Rosemont, il)
» Utility Crew - Golden 1 Center (Sacramento, CA)
» Electrician - Memphis Grizzlies (Memphis, TN)
» Coordinator, Guest Relations - Memphis Grizzlies (Memphis, TN)
» Valet - Part Time/Event Staff - Miami HEAT (Miami, FL)
» Facilities Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Security Officer 3 - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Stationary Engineer - Portland Trail Blazers at the Rose Quarter (Portland, OR)
» Security Manager - Spurs Sports & Entertainment (San Antonio, TX)
» Director of Security - Spurs Sports & Entertainment (San Antonio, TX)


Facility Operations/Security: Security
Part Time : Facility Security Officer - Atlanta Hawks Basketball Club (Atlanta, GA)

We are currently accepting applications for a part time Security Officer.  Our team is committed to providing a safe and secure campus to our employees and guests. We work to secure the facility during normal business hours and are staffed 24/7. We also work in support of Event security during basketball games, concerts, conventions and all event scheduled in the arena.

Who are we looking for? Working on a close team, you will be part of a group that is dedicated, supportive and knowledgeable.  You will have sound judgement, the ability to stay calm under pressure and have excellent interpersonal skills.

We are committed to serving those who have served our country, we encourage service members and veterans to apply.

Position Summary/Description: The purpose of this position is to observe and report any conditions which may negatively affect the safety and/or security of Philips Arena and the Atlanta Hawks.

Responsibilities/Essential Functions

·         Observe conditions or incidents and report incidents/conditions to the appropriate management staff               and/or Atlanta Police Department/Fire Departments

·         Walk the interior of the arena to perform timely and accurate security/safety patrols including stairwells           and parking garages

·         Respond to requests for assistance from Atlanta Hawks Basketball staff and visitors for a variety of               security issues (fire, medical emergencies, etc.)

·         Attentively monitor and operate security camera systems and digital recording devices as well as                   building access control systems

·         Gather and report any information about unusual events that occur in and around our arena

·         When requested, provide escorts of persons to and from locations within the arena facilities

·         Loading dock management – monitor and track deliveries, lift, push, and pull freight to move and deliver           it when needed

·         Will work different days and shifts depending on needs of the company

·         Other duties as assigned

Position Requirements

Formal Education & Certification

·         6 to 12 months experience in security-related field, preferably experience in uniformed contract security,           military experience or law enforcement.

·         High school diploma or equivalent experience

·         First aid certification preferred

·         Proof of Georgia Board of Private Detectives and Security Agencies 24 hour Basic security officer                   training preferred

Knowledge & Experience

·         Strong interpersonal/customer service skills

·         Ability to communicate effectively with clients and other department personnel and management

·         Previous experience with Closed Circuit Television (CCTV) or Access Controls systems helpful

 

Work Conditions

·         Must be able to pass a background check

·         Lifting requirements – must be able to lift a minimum of 40 pounds and occasionally up to 70 pounds

·         Physical requirements include sitting, walking, standing, bending, squatting, climbing stairs, kneeling,             twisting, lifting, grasping, etc

Schedule:

·         Ability and flexibility to work day, evening, overnight hours and holidays

·         Shifts are 6:30 am – 2:30 pm / 2:30 pm – 10:30 pm /10:30 pm – 6:30 am

·         Average of 24 hours per week. Occasionally more if needed, not to exceed 40

·         Hourly rate starts at $12/hour based on experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent?
2. Do you have 6 to 12 months experience in security-related field, preferably experience in uniformed contract security, military experience or law enforcement.
3. Do you have First Aid Certification?
4. Are you able to stand and walk for extended periods of time and distance?
5. Do you have Proof of Georgia Board of Private Detectives and Security Agencies 24 hour Basic security officer training?
6. Are you a veteran?


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Facility Operations/Security: Security
Part Time : Event Security Officer - Atlanta Hawks Basketball Club (Atlanta, GA)

The Atlanta Hawks Basketball Club is now hiring for multiple part-time, event-based position located within the Physical Security Department of Philips Arena. This position provides security for all events at Philips Arena and is responsible for the protection and safeguarding of guests and employees. Hours for this position fluctuate depending upon arena event schedule, so the ability to work flexible hours is mandatory.

Pay-Rate: Starting at $12/hour


*Uniform is provided for this position


Examples of Duties/Essential Functions:

·         Provide excellent customer service while monitoring guest flow through screening checkpoints 

·         Conduct guest bag checks for prohibited items in an orderly and efficient manner

·         Monitor and conduct screenings using walk through and hand held metal detectors 

·         Enforce all security policies and procedures of the arena

·         Verify credentials to control access into restricted areas

·         Monitor the crowd during all events to ensure safety for guests

·         Respond quickly to any incidents in arena and report in a timely manner

·         Other duties as assigned

Qualification Standards:  

·         Minimum High School graduate or equivalent, Criminal Justice degree preferred

·         Minimum 18 years of age

·         Must possess excellent interpersonal skills and diplomacy

·         Strong verbal communication skills

·         Works well with others; establishing and maintaining effective relationships with fellow workers and                 supervisors

·         Work well under pressure; ability to think clearly in emergencies, giving accurate instructions and                      information to others

·         Observant

·         Must present clean, neat professional appearance.

·         Ability to walk and/or stand for extended periods of time

·         Some position assignments require working in outdoor weather conditions

·         Flexible schedule – candidates must be able to work 75% of all monthly events; ability to work nights,             weekends and holidays as required

·         Must be able to lift and move 70 lbs. a distance of 25 feet

·         Must possess a valid driver’s license

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent?
2. Are 18 years of age or older?
3. Do you have access to reliable transportation?
4. Are you able to stand and walk for extended periods of time and distance?
5. Are you able to lift and move 70 lbs. a distance of 25 feet
6. Are you able to bend, squat, and climb?


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Facility Operations/Security: Event Guest Relations
VIP Courtside Club Guest Services - Chicago Sky WNBA (Rosemont, il)

This VIP Courtside Club Guest Services Position will work all 2017 Chicago Sky home games and assist with management of the VIP Courtside Club, full of Chicago Sky high profile Marketing Partners and Premium Season Ticket Holders at Allstate Arena. This position will assist in pre-game courtside club preparations, executing various premium sponsorship and ticket sales events, while greeting and servicing the guests.

This VIP Courtside Club Guest Services Position are required to arrive at Allstate Arena 2 and ½ hours prior to tip off. Includes up to 17 Chicago Sky Regular Season Games and Potential Playoff Games. Please note this position requires working Nights, Weekends, and Holidays. 

Criteria & Qualifications:

·      Outgoing and enthusiastic, not afraid to approach the public

·      Excellent Customer Service

·      Able to deal with internal and external clients in a professional manner

·      Identify and Access Attendees Needs to achieve satisfaction

·      Manage crowds with a professional demeanor

·      Highly motivated; demonstrates initiative and independent problem solving

·      Demonstrated strength in communication

·      Lives in Chicagoland Area 

·      Reliable Transportation 

This position reports directly to the Business Development Coordinator and associated staff and is a paid, part-time stipend position with access to Chicago Sky tickets. Candidates should be local to Chicago or be willing to relocate at their own expense.  Must have access to own transportation. 


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Facility Operations/Security: Custodial/Housekeeping
Utility Crew - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

  • Set-up and general maintenance of all staging panels, barriers, turnstiles, back drop panels, and stage skirting as it applies to specific needs according to the different shows held in the arena
  • Set-up and general maintenance of basketball floor and goals and all other equipment involved in this set-up
  • Set-up and general maintenance of all seating components…folding chairs, tables, platforms, risers, telescope and fixed seats
  • Build ice dams and make ice
  • Remove all ice and equipment
  • Build risers
  • Set-up dressing rooms and lounges for events
  • Drop and Pick-up curtains on the catwalk
  • Pick-up and tear down scorer’s table
  • Hang pictures and banners as needed
  • Assemble, maintain and repair office, lounge and suites furniture
  • Install and replace non-rotating signs
  • Painting/drywall repair
  • Janitorial, parking and groundskeeper as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift at least 50lbs?
2. Are you forklift certified?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?
4. What’s the #1 most important thing to you when thinking about the guest experience?
5. What skill set do you feel makes you the most qualified to work as Utility Crew with Golden 1 Center?


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Facility Operations/Security: Grounds Crew/Turf Management
Electrician - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Electrician, will be responsible for the installation of various electrical lines in order to assist in the production of FEDEXFORUM events and everyday electrical needs.  This position will provide customer service to the various departments and entities and will encounter many challenges. Must be able to communicate well with co-workers and executive management.
 

 Essential Duties & Responsibilities

  • Provide electrical installations as needed to support various events (NBA, NCAA, Concerts, Ancillary Events, etc.);
  • Responsible for maintaining and making any necessary repairs to the current electrical infrastructure;
  • Repair and maintain operating equipment and machinery as required;
  • Perform planned maintenance on various types of equipment (i.e. switch gears, transformers, fuses, VFD’s, etc.);
  • Provide electrical requirements as needed to event production staff;
  • Install conduit and electrical services as needed indoors and outdoors as required;
  • Comply with all OSHA and NEC safety codes as well as applicable building codes as required;
  • Assist with maintaining and operating various Building Automation Systems (i.e. Fire Alarm, Lighting, HVAC, CCTV, etc.);
  • Assist other departments as required in order to promote team work and to comply with work schedules;

Skills, Experience & Abilities

Essential:

  • Currently an Apprentice in training working towards obtaining a Journeyman license;
  • High School Diploma or GED
  • Proficient at reading wiring diagrams;
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with Microsoft Office (Word, Excel, Outlook);
  • Must be able to work evenings, weekends and holidays, as required

    

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Facility Operations/Security: Event Guest Relations
Coordinator, Guest Relations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Coordinator, Guest Relations is responsible for coordinating and maintaining all Guest Relations programs for FedExForum and the Memphis Grizzlies.  This position will ensure that all guests are taken care of at all events.  The Coordinator will also be responsible for training and supervising Guest Relations Supervisors, Attendants and Host during an event.  This position will ensure that a consistently high standard of guest relations is met all times

  Essential Duties & Responsibilities

  • Supervise and resolve all Guest Relation issues at FedExForum in a timely manner, to include handling all guest relations issues, conducting guest surveys, logging all complaints, compliments and special requests
  • Supervise and train part-time Guest Relations Attendants, Ambassadors and Hosts
  • Develop, implement and evaluate our Mystery Shopper Programs
  • Maintain attendance records for all Guest Relations Employees
  • Develop, implement and maintain a guest request/comment card process for each event
  • Collect, organize, compile and distribute information to include event notes, maintenance log, etc., for each event
  • Develop and maintain our FedExForum and Memphis Grizzlies Guest Relations Guide
  • Help develop and implement the Guest Relations Business Plan
  • Assist with special events in accordance with the Guest Relations Business Plan
  • Develop and maintain the FedExForum Tour program to include: booking, staffing and facilitating tours
  • Maintain all ADA requirements for the facility and keep all ADA related materials updated
  • Assist clients with game/event day meetings and request
  • Other related duties as required

Skills, Experience & Abilities

  • High school diploma or GED
  • Minimum of three years of experience in a supervisory guest services role
  • Committed to ensuring superior customer service and supporting the Sales & Service team
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization
  • Strong communication skills, both verbal and written
  • Highly organized with good coordinating and project management skills
  • Able to meet tight deadlines and work effectively in a high pressure environment
  • A working knowledge of Microsoft Word, Excel and PowerPoint
  • Must be able to work evenings, weekends and holidays, as required           

Preferred:

  • A degree or diploma in a field related to hospitality management
  • Knowledge of and a passion for the sports and 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Facility Operations/Security: Parking Operations
Valet - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Responsible for inspecting, retrieving, parking and accounting for customers’ vehicles. Must know how to drive vehicles with both manual and automatic transmissions. High school diploma or general educational degree (GED); Must have six months to 1 year of related experience and/or training; Strong customer service skills and clean driving record required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have valet experience?
2. How many years of valet experience do you have?
3. (Yes/No) Can you drive a vehicle with a manual transmission?


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Facility Operations/Security: Event Guest Relations
Facilities Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Facilities Assistant

Department: Facilities

Reports to: Facilities Project Manager

FLSA Status: Part Time/Non-Exempt/Temporary

Date Modified: 11/11/2016

Summary/Objective

This position assists the duties of the facilities department. The candidate will work very closely on the day-to-day operations, strategies and objectives of the department. The job includes some weekend work.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Provide tours to fans, prospects, members and other various groups of both the Target Center and Mayo Clinic Square.
  2. Set up and take down for events at Mayo Clinic Square. Be onsite for the event as needed
  3. Coordinate delivery of equipment or onsite contract workers at Mayo Clinic Square
  4. Track inventory of building supplies
  5. Assist with both preventative and routine maintenance of equipment at Mayo Clinic Square
  6. Coordinate staff, fan, and worker engagement regarding Target Center
  7. Assist in creating materials for presentations, including but not limited to Power Point  
  8. Attend and assist coordination of all Facility Department events
  9. Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Demonstrated organizational skills.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.
  7. Detail oriented.
  8. Ability to multi-task and keep a number of projects moving at the same time.
  9. Ability to keep information confidential and use discretion.

Education

Bachelor’s degree or equivalent experience preferred.

Experience

Experience working in a fast-pace environment where confidentiality is important is preferred. Experience in either sports, construction management or project management is preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically 8:00 AM-5:00PM Monday-Friday. In addition to working office hours’ staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?


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Facility Operations/Security: Security
Security Officer 3 - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

This position is responsible to patrol and report any activity that may involve acts of crime, terrorism, vandalism or policy and procedure infractions on the property of the Talking Stick Resort Arena.  This position is also responsible for overseeing the daily operations of the Control Room for their shift.
 

Primary (Essential) Duties

  • Oversee the daily operations of the control room for their shift. Fills in as Control Room Supervisor as needed.
  • Ensures that there is adequate coverage for all shifts daily. Responsible for scheduling part time security officers to “fill in” when needed due to employees calling off sick, scheduled holiday or vacation days off. Fills out proper Payroll Information to ensure employees get paid.
  • Keeps all security managers and supervisors informed of all events that take place in a 24-hour day.
  • Maintains a current and up to date Control Room Pass on Book to ensure all shifts are informed.
  • Updates all log books and personnel records for all day shift employees, as well as the second and third shift supervisors.
  • Logs in and out all lost and found items during his shift.
  • Reviews all incident reports before they are distributed to management.
  • Ensures all Occupational Medical Center forms and accident reports are filled out, filed and distributed to managers and Human Resources.
  • Notify authorized individuals to open safe as needed. Notify proper individuals for pick up from Wells Fargo.
  • Log in phone calls pertaining to call-offs or late arrivals (all departments).
  • Coordinates with Administrative Assistant when items need to be ordered. (Radios and office equipment)
  • Calls in for radio repairs.
  • Interact as a liaison with NBC, FOX, COX, TNT, TURNER, ESPN, LOCAL AFFILIATES, and PROMOTERS.  See that the uplink trucks and trailers are taken care of, and ensure that there is adequate staffing for press conferences.
  • Trains Control Room staff for their shift, ensuring uniformity throughout all shifts.
  • Issue lockers to full time employees.
  • Issue visitor / vendor badges to all level zero guests and vendors.
  • Maintains the record keeping for receiving.
  • Works with Management on improving the efficiency of the department.        
  • Patrol all levels and exterior of the US Airways Center
  • Observe and report damage or theft of the company property
  • Screen employees, guests and vendors for access to the facility
  • Respond to, evaluate and notify individuals of fire alarms inside the Talking Stick Resort Arena. 
  • Demonstrate the ability to handle issues with the intent of resolution based on training provided, policy and procedures
  • Have a strong working knowledge of all security posts with the ability to exercise good judgment in a professional manner at each position.  These positions include, but are not limited to: The Security Control Room, Guest Services desk, South Gate,  Patrol   
  • Complete initial investigations on incidents and document through written correspondence using the basic fundamentals of report writing.  This will include working on Microsoft programs (i.e. Word, Excel, etc.).  Security officers will conduct follow-up investigations as needed to assist in determining the relevant outcome to the investigation.
  • Enforce company policy and procedure

Knowledge, Skills and/or Abilities

•    Excellent verbal and written communications
•    Proficient in Microsoft Office and Outlook
•    Displays initiative and assertiveness
•    Ability to handle stressful situations
•    Ability to utilize good judgment
•    Able to think on your feet and process information quickly.
•    Provide excellent customer service skills  

Experience/Education Requirements

•    High School Diploma or equivalent experience 
•    Prior law enforcement or military background
•    2 -3 years security experience
•    Valid Arizona’s driver’s license to operate company vehicles and carts

Working Conditions and Physical Demands
•    This position will require employees to work out in the heat and cold as necessary.
•    Due to the nature of our business, there will be events with loud music (sounds checks and concerts). 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2-3 years of security experience? Explain.
2. Do you have prior law enforcement or military background? Explain.


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Facility Operations/Security: Facility/Venue Management
Stationary Engineer - Portland Trail Blazers at the Rose Quarter (Portland, OR)

As employees of the Portland Trail Blazers at the Rose Quarter, we create extraordinary moments for our guests through the relentless pursuit of being the top destination for sports and entertainment in the Northwest.

To support our pursuit, we are seeking an Engineer,  who will ensure consistent operation and maintenance of all heating, cooling, plumbing, electrical and mechanical equipment used in the daily operations of the Rose Quarter.  This individual will also assist, as necessary, with special event productions.

You will be responsible for:

  • Maintaining the buildings’ fire life safety equipment

  • Starting and checking equipent for proper operation.

  • Operating the building management system.

  • Operating equipment related to the making of ice for hockey and other ice shows.

  • Performing preventative maintenance on buildings’ HVAC equipment.

  • Performing miscellaneous repair work incidental to operating duties.

  • Assisting with special event preparations and post-event needs as deemed necessary; e.g., set-ups, clean-up etc.

  • Keeping records of operations, temperatures, pressures, fuel consumed, etc.

  • Maintaining rolling stock: fork lifts, trucks etc.

You are qualified if:

  • You hold Universal CFC certification

  • You possess LME electrical license

  • You have a valid drivers license

  • You are fork lift and man lift qualified

  • You have brazing certification

  • You possess ammonia safety awareness certificate

  • You have completed the state of Oregon apprenticeship for operating engineers or equivalent accredited training

  • You have four years experience as an operating engineer in a large commercial facility

  • You are able to operate a PC and associated Windows applications

  • You have knowledge of the operation and maintenance of low-pressure boilers and centrifugal chillers

  • You are skilled in gas and electric welding used in the fabrication process

  • You enjoy cooperation with other facility personnel, tenants and clients

  • You have knowledge of blueprint drawings--mechanical, electrical, electronic and air conditioning

  • You are able to supervise work crew, as required

  • You are willing to work nights, weekends, and holidays as dictated by events scheduled

  • You posess knowledge of electrical, mechanical and pneumatic controls

  • You have knowledge of maintenance and repair of plumbing fixtures

If this opportunity feels like the type of job you’re excited to learn more about, and it fits with your skills and experience, take the next step to apply.

Final offers of employment will be conditioned on a successful drug screening and an individualized assessment of background check results after a conditional offer is made.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Facility Operations/Security: Facility/Venue Management
Security Manager - Spurs Sports & Entertainment (San Antonio, TX)

Overview:

The Security Manager is responsible for the management of the day to day security, event security and emergency preparedness and response protocols for the AT&T Center and Toyota Field, as well as assigned site responsibilities. This position is responsible for the planning and implantation of security for emergency preparedness protocols, dark days, and events at the AT&T Center and Toyota Field. Additionally, this position will develop and manage an affective training program for Part-Time Building and Event Security Leads and Part-Time Security Staff to ensure their development meets or exceeds industry standards.


The Security Manager will have the needed background to support the management of the building and event security staff, to include but not limited to a background in public venue security, emergency management experience, law enforcement or the military. This manager will be expected to have strong verbal and written communication skills with the responsibility to communicate at all levels in an appropriate manner. Lastly, this position will liaison with law enforcement as needed to ensure both venue and public safety guidelines are met.

Responsibilities:

  • Oversee event security operations for 100 + events per year.

  • Source, hire, develop and manage a part time security staff of 150. Ensure security staff is an effective team supplied to best support strategic goals while maintaining the highest of industry standards applying to public safety and crowd control.

  • Manage staff and event escalated responses and emergency situations.

  • Manage and maintain all departmental projects and financial records, prepare an annual operational budget and maintain that throughout the year. Responsible for being organized and having his/her staff prepared in all aspects of venue security, this must be flexible and available as needed to support the needs of each event.

  • Interface and collaborate with numerous external clients and officials to ensure the venue is well prepared, to include sports league officials, law enforcement, local emergency responders, federal agencies, and others as needed to maintain the highest of standards.

  • Research, develop, and implement policies and procedures around staff and event safety requirements that are in alignment with our company values. Safety and Security policies should remain up to date and staff should be knowledgeable on how to properly execute the program initiatives. The Security Manager is responsible for training staff as well as ensuring that programs put in place remain relative to the event, arena, and applicable laws.

  • Train, develop, and recognize event security staff for proper program execution. The Security Manager is responsible for collaborating with the Senior Manager of Security and Parking and building operations teams to keep the safety standards for the building up to date and within compliance of all applicable regulations.

  • Lead and direct Building Security, medical services, fire marshal, law enforcement, and report writers to ensure the protection of the arena, team and assets.

  • Serve as manager on duty for Building and Event Security Officers while conducting employee evaluations for all officers on the shift to include: Security Leads, Security Supervisors and Security Officers.

  • Assists in the development, implementation and management of the company’s risk assessment, and execution of emergency preparedness protocols and to maintain appropriate documentation for all areas of operation.

  • Creates and directs safety and security trainings focusing on OSHA compliance, life safety, leadership and on-going training for internal staff, partner staff and external guests

  • Collaborate with management and public safety officials to develop training programs, employee safety presentations, practical exercises and tabletop to ensure that our operating procedures are provided for internal and external guests

  • Perform quality control audits throughout the arena in public and restricted areas in order to identify security vulnerabilities and potential safety concerns. Develop after action reports and operating procedures to address any areas identified from quality control audits.  

  • Maintain industry standards for asset protection, access control systems, CCTV and other facility security policies and procedures designed to enhance the security and safety for the arena and organization.

Requirements:

  • Bachelors or Advanced Degree in a related field, or related equivalent experience.

  • A minimum of 3-5 years supervisory, management and/or leadership experience.

  • A minimum of 3-5 years security experience.

  • A valid Texas State driver license is required.

  • Must be able to obtain a Texas Security License, level II or higher (This is required while in position).

  • Must have knowledge in the field of alarms, CCTV and access control systems.

  • Must have a flexible schedule and the ability to work long hours, including overnights, evenings, weekends and holidays. This is an Event based position. Reliability is strongly measured.

  • Excellent interpersonal and leadership skills with diverse staff, tenacious work ethnic and strong, written communication skills.

  • An above average knowledge of computer programs and software, such as Microsoft Office.

  • Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.

  • Must be able to complete projects and resolve issues expeditiously, independently and with minimal supervision; must be able to show initiative and good judgment.

  • Must possess the ability to meet dress standards. As a representative of Spurs Sports & Entertainment, dress standards are highly reflective of our brand.

Essential functions:

  • Must be 18 years of age at time of hire.

  • Must be able to clear an extensive background screening.

  • Must be able to lift, pull, push and/or carry 25 pounds as necessary.

  • Must have the ability to walk and stand for long periods of time, and navigate through stairways during a standard shift.

  • Must have the physical ability to patrol both inside and outside of the AT&T Center and Toyota Field during all seasons of the year and possible extreme weather conditions

Preferred Experience:

  • 3-5 five years experience in a leadership role as a security manager, preferably in a sports and entertainment industry preferred.
  • Previous experience in Law enforcement, Venue security management or the military is preferred.
  • CPR Certification (This is required while in position)
  • Knowledge of Basic First Aid preferred.
  • The ability to show a track record of personal development. Experience in the management and development of a large workforce.

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Facility Operations/Security: Security
Director of Security - Spurs Sports & Entertainment (San Antonio, TX)

Overview

Provides leadership direction for in-house security and contracted staff (parking, medical, local and federal agencies) in all phases of building/event security, parking, risk management, and life safety for the AT&T Center and surrounding grounds, Toyota Field and Spurs Practice Facility.  This position is responsible for the oversight of planning, organizing, and directing security/parking team members in the performance of all necessary job functions for events at the facilities with minimal supervision, guidance, or instruction.  Position requires detailed budgeting, forecasting, long term strategic planning, and is responsible for managing the department operating budget within company guidelines.  Direct reports include (5) full time staff and over (150) part time staff.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities

  • As the security liaison, provide leadership while interacting with external clients and officials to ensure the venue is well prepared and compliate from a security, safety, and parking aspect, to include sports league officials. Develop and maintain close working relationships with local Police, Sheriff and Fire Departments, and other local, state, and federal authorities. Manage the oversight of security and parking operations for the facilities which includes but is not limited to; 24-hour security, event security, parking, and contracted partners.
  • Responsible for collaborating with Building Operations, Legal/Risk Management, Service Innovation, Human Resources, and other internal departments to ensure accountability for up-to-date safety standards for the building and compliance of all applicable regulations.
  • Ensure the facility Emergency Management Plan is kept current along with all compliance measures and/or certifications are consistent with federal, state, and local laws and ordinances. Consistently maintain and develop training programs and compliance to include emergency evacuation, bomb threats, terroristic threats, active shooter, etc. as it applies to event and non-event day needs.
  • Provide effective leadership consistent with our culture and SS&E Values regarding the security planning and management for all events at the facilities. Serve, motivate, and train all staff, in order to create and maintain a positive work environment. Develop and empower supervisory teams to lead, coach, mentor, and discipline personnel as necessary.
  • Research, develop and implement policies and procedures around staff and event safety requirements that align with SS&E Values. Safety and Security policies should remain up to date and staff should be knowledgeable on how to properly execute the program initiatives. The Security Director is responsible for training staff as well as ensuring the programs put in place remain relative to the event, arena, and applicable laws.
  • Prepare and manage annual operational budget as well as invoice review and approval.

Qualifications

  • A Bachelor’s degree in criminal justice, law enforcement or a similar field.
  • 10+ years’ experience in criminal justice, law enforcement or a similar field.
  • 5+ years of management experience involving special event and public assembly facility security personnel both full time and part time.
  • 5+ years’ experience working with CCTV, access control systems, radio communication systems, fire alarm panels, and parking control systems.
  • Must have a flexible schedule and the ability to work long hours, including overnights, evenings, weekends and/or holidays.
  • 5+ years conflict management experience, including ability to deescalate situations and enhance customer experience.
  • Must be able to complete projects and resolve issues expeditiously, independently, and with minimal supervision; must be able to show initiative and good judgment.
  • Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.
  • Excellent interpersonal, written, and verbal communications skills.
  • Proficient in Microsoft Office suite applications, to include outlook, word, excel, PowerPoint, etc.
  • Some travel is required.
  • Certified in CPR and other emergency/life saving techniques preferred.
  • An advanced degree in criminal justice, law enforcement or a similar field preferred.
  • 5+ years’ experience with progressive responsibility working with either the NBA, NFL, NHL, or MLB team or combination thereof preferred.
  • Prior experience working for a federal agency is preferred.

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