Current available jobs in Facility Operations/Security:


» Painter I - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Director, Guest Relations - Memphis Grizzlies (Memphis, TN)
» Guest Services Representative– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)
» Quality Assurance Surveyor - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Part-time Premium Services Concierge - Philips Arena (Atlanta, GA)
» Day Housekeeping Crew - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)



Facility Operations/Security: Grounds Crew/Turf Management
Painter I - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  To display excellent knowledge and techniques in all aspects of the painting and drywall trade.  Ability to work with minimal supervision and instruction.  Physically able to handle painting supplies and equipment.  Must be able to work on ladders, scaffolding and lifts without apprehension.  Maybe required to assist other trades as necessary to complete task when additional personnel is required.  Performs other duties as required or assigned.

RESPONSIBILITIES:

  • Maintain records, schedules, charts, etc., as required to ensure proper and timely preventive maintenance or repair of components, systems and structures
  • Ensure correct procedures are being followed and provide assistance when necessary
  • Assist in preparing purchase orders for materials, tools, equipment, spare parts and supplies, etc.
  • Install and repair drywall
  • Prep all paintable surfaces
  • Brush, roll, or spray any or all paints and varnishes
  • Tape, trim caulk, glaze windows, door, trim, etc.
  • Clean and maintain all painting related equipment and supplies
  • Adhere to all policies and procedures as stated in the "Facility Services Policies and Procedures Manual"
  • Performs other duties as required or as assigned by the General Maintenance Manager
  • Provides requested input to help in developing annual planning for capital expenditures
  • Review all available material to discover ways that improvements can be made in the painting department
  • Recommends changes to the General Maintenance Manager regarding own position description and job requirements for future management considerations
  • Must be aware of personnel requirements for the painting department and make recommendations for changes
  • All assigned work projects must be performed to the highest standard as set forth by Atlanta Hawks, Building Operations with the primary goal of consistently high quality, accurate and neat job performance

QUALIFICATIONS:

  • Three (3) years experience using all paints and varnishes and other paint media
  • High School diploma or equivalent. Optional two (2) year trade school to reduce experience requirement to three (3) years
  • Must have working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public
  • Ability to read architectural blueprints as applied to the painting trade
  • With some assistance, should be able to determine the reasons for component, systems or structure malfunctions, assist with corrective actions and functions to ensure proper and timely repairs
  • Must be a self-starter and motivated
  • Should always consider ways to improve, both efficiently and effectively, work related issues.  Use the "one step ahead" approach in anticipating what will be necessary to complete all assigned tasks
  • Good communication and expression skills are a must in working effectively with all individuals both inside and outside the company.
  • Must be an effective team player and keep in mind the immediate and long-term goals of the department
  • Must be willing to perform under changing conditions to provide quality customer service
  • Coordinates work schedules as assigned by the General Maintenance Manager
  • Must travel to various locations throughout the facility and grounds. Some travel away from the facility and grounds may be required
  • May be subject to 24 hour per day and 7 days per week call
  • Conditions encountered include extremes in temperature, dust, and noise levels which may require special protective devices and/or clothing. Must understand proper use and maintenance of personal protective equipment in all environments
  • Climbing and movement in hazardous areas may be required.  Employee will be required to carry, at all times while on duty, a tool pouch with assigned tools

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Facility Operations/Security: Parking Operations
Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Parking Attendant's who will be responsible for directing traffic and maintaining a clean and safe environment for all guests and employees within PS&E parking areas. The Parking Attendant's must possess excellent communication and customer service skills and be able to provide information regarding the venue to guests.

WHAT YOU'LL BE DOING

  • Greeting guests upon entry to the venue
  • Notifying guests of the current fee for parking
  • Collecting parking fees and handling the return of any change when necessary
  • Directing guests as to where they should proceed in order to park in the appropriate area
  • Informing guests of current PS&E policies and procedures regarding tailgating, items allowed within the venue, and exits
  • Directing the flow of traffic entering, exiting, and within the venue parking areas
  • Assisting with snow removal, which requires transporting salt containers and may include use of PS&E motor vehicles
  • Providing a safe and clean environment by notifying the proper personnel to handle various situations
  • Setting up traffic cones and signage in parking areas before an event
  • Removing traffic cones and signage after the parking areas have cleared
  • Reporting any misbehavior exhibited by guests or fellow employees

WHAT WE'RE LOOKING FOR

  • Maintain understanding of venue layout, particularly the parking areas and exits
  • Excellent verbal communication skills
  • Knowledge of how to safely remove snow and ice using chemicals or shovels
  • Ability to stand throughout the duration of a scheduled shift (minimum 4 hours)
  • Capable of bending and twisting from the waist in order to use a shovel to lift and remove snow, which has accumulated in the parking lot and exit areas, weighing up to 70 lbs.
  • Ability to lift and carry salt containers weighing approximately 40 lbs.
  • Ability to bend or twist at the waist to reach and move items at ground level (typically traffic cones or parking signs)
  • Must be capable of working outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
  • Be available to work scheduled events as needed (includes nights and weekends)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Post Event Night Housekeeping Crew Members are responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures.

 Typical scheduled hours are 10:00pm – 6:00am (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work midnignt hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Post Event Morning Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain our facilities in a clean and orderly fashion. The Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Event Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facility in a clean and orderly fashion during games or events. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing and mopping floor areas
  • Wiping, scrubbing and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Ability to work in crowds

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Daytime Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event). 

WHAT YOU'LL BE DOING

  • Assisting with basketball court preparation
  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas 
  • Vacuuming and shampooing carpet areas 
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Cleaning all suites and clubs
  • Performing other housekeeping duties such as, seat washing, gum scraping and dusting
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Crowd Control Attendants who will be responsible for a variety of tasks regarding event operations. He or she will be in direct contact with guests and will assist in the protection of all those present during an event including guests, artists, and other staff members. The employee will possess excellent communication and customer service skills as well as knowledge of the venue and its operations.

WHAT YOU'LL BE DOING

  • Monitoring guests to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and follow through by providing further investigation information
  • Accompanying guests being ejected through the removal procedure
  • Handling guest questions about the venue regarding locations of restrooms, first aid, and emergency exits
  • Monitoring guests to ensure all those present are behaving in a manner that complies with PS&E policies and procedures

WHAT WE'RE LOOKING FOR

  • Completed high school education or equivalent
  • Excellent verbal and written communication skills
  • Ability to use the PS&E radios for emergency contacts
  • Ability to work with BBP established guidelines
  • Ability to stand throughout the duration of a standard shift (4 to 7 hours)
  • Be prepared to sprint or run short distances in order to arrive at various locations quickly, including up and down hill terrain and stairs
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull, or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Director, Guest Relations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Director, Guest Relations is responsible for overseeing the delivery of championship guest services to our customers.

Essential Duties & Responsibilities

  • Ensure premier guest service is provided to both internal and external customers.

  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery.

  • Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.

  • Ensure proper training of the guest relations team and work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services

  • In conjunction with other Directors, develop, implement and consistently refine all front of the house policies, procedures and training.

  • Manage uniform issues including design, review, inventory and upkeep

  • Develop business plans and strategies; prepare and manage department operating and capital budgets.

  • Develop Customer Affinity Programs;

  • Ensure full and part-time guest relations team members are appropriately recognized for their contributions; participate on the Employee Recognition Committee

  • Hire, train, motive and evaluate the guest relations team; oversee the evaluation process of the part-time guest relations team.

  • Liaise with the Human Resources Department to facilitate recruitment, orientation, training and evaluations.

  • Work closely with Finance and payroll team for 'Celayix" system administration, training & support;

  • Work closely with Premium Services and the concierge team;

  • Work closely with the Director of Event Operations to ensure event staffing and deployment levels are correct and fall within event budget proforma, and see that staff briefings are consistent;

  • Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;

  • Research, develop and oversee the mystery shopper program, comment cards and surveys.

  • Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N' Soul, tour agencies, etc.);

  • Meet regularly with Vice president, Arena Operations and provide timely project reports and cost saving measures;

  • Act as Executive in Charge/Manager on Duty for events as needed

  • Stays current with new information, techniques and technology concerning the customer service industry

  • Handle any major Staff Services and Guest Relations related issues/challenges in a timely and successful fashion

  • Promptly follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.

  • Work games and special events as required to support the Staff Services and Guest Relations team;

  • Liaise with Event Operations, Ticketing, Catering, Parking etc. on a regular basis;

  • Other duties as required

Essential:

  • Bachelor’s degree from a four year college or university in a field related to hospitality management;
  • At least 5 years of experience in management experience in a service role;
  • Committed to ensuring superior guest service and supporting the Arena Operations team;
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization;
  • Positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with MS Word, Excel, PowerPoint, Outlook and the internet;
  • Must be able to work evenings, weekends and holidays, as required

Preferred:

  • Knowledge of and a passion for the sports and entertainment industry
  • Four years guest relations/service management experience in a professional sports/entertainment field

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Facility Operations/Security: Event Guest Relations
Guest Services Representative– Part Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the Job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work, nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?


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Facility Operations/Security: Facility/Venue Management
Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Performs work as needed to clean, maintain, prepare, and set-up for events at the facility.  High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred, and maintenance background a plus. The ability to easily maneuver throughout the Arena, to lift and/or move up to 75 pounds, and to work at heights. Must be available for flexible scheduling.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, overnights, weekends and holidays?
2. (Yes/No) This is a very labor-intensive position. Can you lift and/or move an object up to 75 pounds?


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Facility Operations/Security: Event Guest Relations
Quality Assurance Surveyor - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

Responsibilities:

  • Approach guests on the exterior of the arena property and on interior concourses to conduct brief interviews.
  • Ask questions in accordance with instructions to obtain various specified information, such as guests' perception of quality, value and customer service.
  • Ensure data integrity by truthfully and accurately recording guests' answers.
  • Identify and report problems in obtaining valid data.
  • Attend pre-shift and post-shift meetings with supervisor to receive assignment and/or discuss surveying goals and progress.
  • Serve as Arena Ambassadors, facilitating on the spot resolution where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?


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Facility Operations/Security: Event Guest Relations
Part-time Premium Services Concierge - Philips Arena (Atlanta, GA)

Do you enjoy creating memorable guest experiences? If so, we have an opportunity for you to shine! Philips Arena, world class entertainment venue and home to the Atlanta Hawks (NBA) and Atlanta Dream (WNBA) has immediate openings for part-time Concierge in the Premium Services department.

The Concierge position provides assistance and exemplary guest service to Philips Arena Suite Holders and Club Seat Holders.

RESPONSIBILITIES:
• Provide highest level of service to ensure guests’ expectations are exceeded and overall experience at Philips Arena is positive
• Greet, direct and assist premium clients during games and events
• Coordinate with the concierge desks for assistance, assist with special client needs and answer questions
• Communicate with housekeeping and food service regarding guests’ needs as they arise

QUALIFICATIONS:
• 5+ years previous customer service experience preferred
• Superior verbal communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Must be poised, articulate and comfortable working with high-level executives
• Must be able to work a flexible schedule to include nights, weekends and holidays; most evening shifts start at 5:30PM
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:30 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependent on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months
10. Yes/No: Do you have at least 5 years of customer service experience?


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Facility Operations/Security: Custodial/Housekeeping
Day Housekeeping Crew - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

You will perform custodial duties, which include, but are not limited to: sweeping and mopping floors; cleaning and maintaining washrooms, dressing rooms, arena seating and access areas; cleaning glass surfaces; collecting and emptying garbage receptacles. 

Primary (Essential) Duties 
•      Interact with internal departments to maintain day-to-day building cleanliness.
•    Perform custodial duties, which include, but not limited to: sweeping and mopping floors; cleaning and maintaining washrooms, dressing rooms, arena seating and access areas; cleaning glass surfaces; collecting and emptying garbage receptacles
•    Be responsive to needs of guests, vendors, and staff
Additional Responsibilities/Non-Essential Duties
•    Experience and knowledge in operation with current OSHA standards
•    Ability to plan, organize and coordinate multiple projects and ability to read and understand event specifications

Knowledge, Skills and/or Abilities

•    Strong communications skills
•    Strong organizational skills and multi-tasking ability
•    Highly organized and skilled with time management
•    Ability to function well as part of a team
•    Experience and knowledge in operation with current OSHA standards
•    Ability to plan, organize and coordinate multiple projects and ability to read and understand event specifications

Experience/Education Requirements

•    Ability to bend, climb stairs and lift frequently.
•    Ability to continuously stand or walk.
•    Climb up onto and down from equipment.
•    Lift up to 50 pounds.
•    Able to manipulate small hand tools.

Working Conditions and Physical Demands

•    Flexible schedule including working evenings, weekends, and holidays to meet business needs.
•    May occasionally walk on slippery or uneven surfaces.
•    Noise level in the work environment is frequently loud.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about any previous housekeeping experience you have.


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