Current available jobs in Facility Operations/Security:


» Customer Service Smile Attendant - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Mission Control Operator - Golden 1 Center (Sacramento, CA)
» Event Security Officer - Golden 1 Center (Sacramento, CA)
» Utility Crew - Golden 1 Center (Sacramento, CA)
» Usher - Golden 1 Center (Sacramento, CA)
» Premium Ambassador - Golden 1 Center & Sacramento Kings (Sacramento, CA)
» Ambassador Guest Relations - Golden 1 Center & Sacramento Kings (Sacramento, CA)
» Guest Services Representative - Part Time - Houston Rockets/Toyota Center (Houston, TX)
» Security Manager- Full Time - Miami HEAT (Miami, FL)
» Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)
» Van Driver - Philadelphia 76ers (Camden, NJ)
» Security Officer - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Facilities Flex Set-Up Crew - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Director of Operations - Sacramento Kings (Sacramento, CA)


Facility Operations/Security: Event Guest Relations
Customer Service Smile Attendant - Atlanta Hawks and Philips Arena (Atlanta, GA)

Do you want to be a part of the most dynamic and diverse entertainment venue in Atlanta? If so, the Atlanta Hawks and Philips Arena team is for you! We are committed to growing our family with genuine and fun people to host the best events downtown. No matter your experience, you will grow as a professional, be a part of the action, and make lasting memories for everyone.   

We are looking for someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.

PURPOSE (THE WHY):  Help people have fun in a safe environment with each day being different from the next

THE ROLE (THE HOW):  Play a crucial role by providing assistance and/or controlling access to guest and team members.  Very socially-focused; requires “how can I help you?” attitude.

RESPONSIBILITIES/DUTIES:  As a Smile Attendant, you will greet, direct, and assist our guests in a variety of positions: safety host, parking host, & section host, just to name a few. Communicating effectively and professionally with guests and team members will be paramount. Other important duties include

  • Greeting with a smile, directing and assisting guests

  • Searching bags of guests entering Philips Arena according to set guidelines

  • Anticipating guest needs and concerns; being proactive

  • Directing guests to seating sections as well as other attractions and amenities within Philips Arena

  • Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy

  • Consistently perform at an elevated level of service and possess competent Judgment.

  • Other duties as required to elevate levels of service

In addition to the above duties, the SMILE attendant must embrace and always model the S.M.I.L.E. attributes, some of which are below:

 S- Southern Hospitality:

  • Gives eye contact, smiles, warmly greets and says PLEASE and THANK YOU to guests at every interaction

  • Offers to go above and beyond to make guest and teammates feel  you are happy to see them

  • Always professional in appearance and behavior

M- Make a Moment:

  • Actively engage with guests.

  • Deliver elevated service to each guest, regardless of pace

 I- Individuals Matter:

  • Takes ownership of a guest’s issue and follows it until completion

  • Treats guests and teammates the way you would want to be treated

  L- Loyalty:

  • Remembers we are the Atlanta Hawks – Support the brand always.

  • Demonstrates commitment to building cleanliness

E- Empowerment:

  • Asks questions when unsure of job duties

  • Keeps purpose of helping people have fun in a safe environment top of mind

QUALIFICATIONS: Please list all qualifications, indicating required and preferred

  • 3+ years previous customer service experience preferred

  • Must be poised, articulate, and comfortable when speaking with all guests

  • Team player attitude and ability to work in a team environment

  • Great verbal and written communication skills; basic report writing skills necessary

  • Ability to interact with a diverse group of guests in a friendly and positive manner

  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs

  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events

  • Must be able to pass a criminal background check

  • Must be poised, articulate, and comfortable when speaking with all guests

  • Team player attitude and ability to work in a team environment

  • Great verbal and written communication skills; basic report writing skills necessary

  • Ability to interact with a diverse group of guests in a friendly and positive manner

  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs

  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work no later than 5:30 for weekday events

  • Must be able to pass a criminal background check

The Atlanta Hawks & Philips Arena is an Equal Employment Opportunity (EEO) employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sexual orientation; gender (including same gender); pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; veteran status; genetic information; or any other category protected by federal, state, or local law. Violation of this policy will result in disciplinary action, up to and including immediate termination.

#NBACC

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you ever worked for the Atlanta Hawks and Philips Arena previously? OI so, which department?
2. Yes/No: Do you have reliable transportation to travel to and from work?
3. Yes/No: Have you applied for a position with the Atlanta Hawks and Philips Arena previously? If so, which department and when?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year’s Eve, New Year’s Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, and Christmas Day?
5. Yes/No: Are you available to report to work by 5:30 pm Monday thru Friday?
6. Yes/No: Are you available to report to work by 8:00 am Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependent on the event schedule with no number of hours guaranteed.
8. What is the length of your availability to work part-time in this position? A) 1-3 months, B) 3-6 months, C) 6-9 months, D) 9+ months


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Facility Operations/Security: Security
Mission Control Operator - Golden 1 Center (Sacramento, CA)

Summary:  Mission Control provides a critical support function in ensuring the highest standards of customer services, the safety of guests, personnel and assets throughout the Golden 1 Center during events.  Control Operators serve as a main point of contact for intake and escalations of all issues as reported by employees, contractors and outside agencies in real time scenarios. Operators must effectively collect, record, and disseminate to departments and contact facilities with maintenance matters. An Operator must be able to maintain a professional and calm demeanor, even in stressful situations.  Operators work evenings, nights, and weekend day shifts.

Key Responsibility Areas (KRA’s):

·         Operate 2-way radio and answer multi-line phones

·         Maintain log of incidents and event activities

·         Provide event related information to departments by familiarizing themselves with the event summaries and activities taking place during the event

·         Reply to customers who utilize the in house texting system

  • Multi-Task and exercising good judgment
  • Express him/herself in clear, distinct and understandable manner of English
  • Value coworkers through polite and excellent customer service and professional etiquette and work together to ensure incidents are logged and dispatched directly.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations
  • Analyze situations accurately and take effective action
  • Take accurate notes and prepare concise reports
  • Learn relevant policies and procedures
  • Type and enter data accurately at a speed necessary for successful job performance
  • Have a working knowledge of Golden 1 Center and the DoCo campus

 

Knowledge of:

  • Proper English usage, grammar, punctuation, spelling, vocabulary
  • Police Ten Codes
  • Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service
  • Methods and technique in conflict resolution

Qualifications:

  • Two years full time or equivalent part time experience receiving a high volume of dispatch calls and dealing with the public under stressful situations.
  • Exceptional customer service skills
  • High School Diploma or GED (General Education Degree)
  • Excellent computer kills including Word, Excel and PowerPoint.
  • Excellent time-management, problem prevention and problem-solving skills.
  • Capable of working flexible hours such as night, weekends, overtime, and on-call as needed.

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Facility Operations/Security: Security
Event Security Officer - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

SECURITY OFFICERS:

  • Monitor guest flow through screening checkpoints to ensure order and efficiency.
  • Inform and enforce all security policies and regulations of the arena.
  • Ensure that the arena and surrounding property remain intact and undamaged.
  • Provide for the safety of players, entertainers, officials and V.I.P.’s.
  • Protect the assets of the arena and practice facility when unoccupied.
  • Alert management to safety concerns within the arena and practice facility.
  • Patrol the arena, practice facility and surrounding grounds.
  • A Guard Card or Proprietary Private Security Officer License (PSO) is REQUIRED!
  • You must submit a copy of your Guard Card or PSO with a certificate showing you have completed 40 hours of training with your application or resume. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Guard Card or Proprietary Private Security Officer License (PSO)? If so, what is the number and expirations date?
2. Have you have completed 40 hours of training required for Security Guards in California by the BSIS? Please list your courses.
3. Are you available to work a flexible schedule to include nights, weekends and holidays.
4. What are your hourly pay requirements?
5. What skill set do you feel makes you the most qualified to work as a Event Security Officer with Golden 1 Center?
6. What’s the #1 most important thing to you when thinking about the guest experience?


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Facility Operations/Security: Custodial/Housekeeping
Utility Crew - Golden 1 Center (Sacramento, CA)

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

  • Set-up and general maintenance of all staging panels, barriers, turnstiles, back drop panels, and stage skirting as it applies to specific needs according to the different shows held in the arena
  • Set-up and general maintenance of basketball floor and goals and all other equipment involved in this set-up
  • Set-up and general maintenance of all seating components…folding chairs, tables, platforms, risers, telescope and fixed seats
  • Build ice dams and make ice
  • Remove all ice and equipment
  • Build risers
  • Set-up dressing rooms and lounges for events
  • Drop and Pick-up curtains on the catwalk
  • Pick-up and tear down scorer’s table
  • Hang pictures and banners as needed
  • Assemble, maintain and repair office, lounge and suites furniture
  • Install and replace non-rotating signs
  • Painting/drywall repair

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to lift at least 50lbs?
2. Do you have any experience with hand tools, i.e. drills, explain?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?
4. What’s the #1 most important thing to you when thinking about the guest experience?
5. What skill set do you feel makes you the most qualified to work as Utility Crew with Golden 1 Center?


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Facility Operations/Security: Event Guest Relations
Usher - Golden 1 Center (Sacramento, CA)

USHER

The Guest Services team are a proactive, “good will” force that interacts with guests at Golden 1 Center.

They are the liaisons between the guests and the front office and perform various duties, from customer service to wayfinding.

They are responsible for creating wonderful moments and memories for the guests with whom they interact with at a game and/or event at Golden 1 Center.

The Usher is a union positions. Their union is IATSE Local B-66.

USHER

  • Ushers are also responsible for maintaining an enjoyable, hassle-free environment for all guests of Golden 1 Center.
  • Know all Golden 1 Center policies and procedures, especially those regarding crowd control and tickets.
  • Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.
  • Assist guests with general directions to their seats.
  • Make sure guests are sitting in the correct seats and that guests not authorized access to the area are directed to the appropriate section.
  • Keep aisles clear of guests and obstructions.
  • Build relationships and address any concerns with the guests sitting in your respective section.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What’s the #1 most important thing to you when thinking about the guest experience?
2. What skill set do you feel makes you the most qualified to work on the Guest Services Team at the Golden 1 Center?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?


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Facility Operations/Security: Event Guest Relations
Premium Ambassador - Golden 1 Center & Sacramento Kings (Sacramento, CA)

The Premium Ambassador must be available 3 hours before and 1 hour after all Kings home games and arena events. The Premium Ambassador prepares suites/lofts before the doors open to the premium clients, meets and greets Suite/Loft guests as they arrive, and troubleshoots any ticket or suite/loft related problems or requests throughout the game/event. Premium Ambassador may encounter situations that require quick thinking and service oriented resolutions. Position pays $10.50 per hour. Duties include, but are not limited to:

  • Provide prompt, accurate, courteous and complete service of requests from Suite/Loft holders at Kings home games/arena events, including communicating Kings/Suite/Loft guidelines, procedures and newsworthy information.
  • Develop rapport and positive relationships with Premium Suite/Loft holders and their guests.
  • Attend to day of game issues, concerns or requests in a professional, service oriented, and timely manner.
  • Prepare Premium Suites/Lofts and surrounding areas for full operation by guest’s arrival.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What’s the #1 most important thing to you when thinking about the guest experience?
2. What skill set do you feel makes you the most qualified to work on the Guest Services Team at the Golden 1 Center?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?


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Facility Operations/Security: Event Guest Relations
Ambassador Guest Relations - Golden 1 Center & Sacramento Kings (Sacramento, CA)
  • Must be friendly and attentive to the needs of the fans and guests.
  • Monitor entrances and inform the Head Usher or Assistant Head Usher when lines get backed up.
  • Assist guests with special needs. Ex. wheelchair, walkers, etc.
  • Help guests find restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid.
  • Maintain order in assigned area by monitoring the crowd for potential disorder and intervene when appropriate and necessary.
  • Must be able to address multiple guest concerns in a professional yet sympathetic manner.
  • Required to be aware of many facets involving basketball, events, and the arena; including event schedules, food items available/location, merchandising locations, Security, first aid, etc.
  • Help escort patron with special needs.
  • Help with ticket relocations and ticket problems as needed.
  • Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What’s the #1 most important thing to you when thinking about the guest experience?
2. What skill set do you feel makes you the most qualified to work on the Guest Services Team at the Golden 1 Center?
3. Are you available to work a flexible schedule to include nights, weekends and holidays?


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Representative - Part Time - Houston Rockets/Toyota Center (Houston, TX)

DESCRIPTION

This part-time Guest Services Representative will work during events at the Toyota Center. The employee will be primarily responsible for providing each guest with a comfortable and enjoyable environment to view events. This is accomplished through superior knowledge of guest services and the layout of the facility, while ensuring that all policies and procedures are followed in accordance with good industry practice and in compliance with all Toyota Center regulations, policies, and procedures. This position requires approximately 15 – 25 hours a week depending on the event schedule.

RESPONSIBILITIES include but are not limited to:

  • Provide customer service for guests attending events at Toyota Center
  • Check tickets, provide directional information, answer guest questions
  • Provide wheelchair escorts
  • Oversee lost and found during events
  • Oversee seating areas, concourses, and premium areas
  • Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

QUALIFICATIONS

  • At least 18 years of age
  • Excellent customer service skills
  • Excellent interpersonal and leadership skills with a diverse staff
  • Tenacious work ethic
  • Strong written and communication skills
  • Detail oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
  • Ability to work flexible hours including evenings, weekends, and holidays

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement include the ability to review written and electronic materials in both digital and physical format.
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer


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Facility Operations/Security: Security
Security Manager- Full Time - Miami HEAT (Miami, FL)

Description of the Position: Provide supervision for all security officers and overall security for the entire arena property. Develop, operate and manage the area's mass notification platform ISS/24-7. Responsible for inventory, maintenance and upgrades of arena's technology and equipment. This includes but not limited to CCTV, access control, 2- way radios and magnetometers. Review footage, report and document incidents that have occured on camera as appropriate. Ensure AmericanAirlines Arena is utilizing the most updated technology to help ensure a safe arena culture and envirnonment. Implement, maintain and enforce loss prevention measures in an effort to minimize or diminish losses due to theft, and investigate all security related matters to the greatest extent possible. Provide direction, support and leadership for the Security Department in order to maintain the arena and operate events in a first class manner from a security standpoint. Maintain, update and enforce departmental and Life Safety SOP's on an ongoing basis and ensure they are being followed organization wide through training and drills. Maintain communication and establish working relationships with local, state and federal law enforcement agencies including but not limited to Miami Police, Miami-Dade Police, FBI, and local Joint Terrorism Task Force, which will assist the department in both preventative & reactive measures. Serve as liason to police on all police related matter during events and non events when necessary, Implementing department projects and other duties as assigned.

Bachelor's degree with a major or minor in computer science, information technology or related field. Must have a minimum of 4 years' military law enforcement or security experience. Alternatively, an equivalent combination of education and experience. Public assembly, risk management & guest service background a plus. Ability to read and interpret security rules and regulations. Ability to write reports, process payrolls and invoices. Ability to give information and respond to questions from groups of managers, clients, patrons, and the public. Knowledge of Technology products for industry trends: experience and working knowledge of CCTV, access control systems, and radio communication systems. Proficient in Microsoft Office applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Facility Operations/Security: Facility/Venue Management
Conversion Crew – Part Time /Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Performs work as needed to clean, maintain, prepare, and set-up for events at the facility.  High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred, and maintenance background a plus. The ability to easily maneuver throughout the Arena, to lift and/or move up to 75 pounds, and to work at heights. Must be available for flexible scheduling.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, overnights, weekends and holidays?
2. (Yes/No) This is a very labor-intensive position. Can you lift and/or move an object up to 75 pounds?


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Facility Operations/Security: Parking Operations
Van Driver - Philadelphia 76ers (Camden, NJ)

Department:                                                                                        

Reports to:

Classification:  Hourly, Non-exempt

 

Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the GRAMMY Museum Experience Prudential Center, the Delaware 87ers, the Binghamton Devils, the Sixers Innovation Lab Crafted by Kimball, and renowned esports franchise Team Dignitas. Led by some of the best and brightest minds across a diverse spectrum of industries, HBSE positions itself as one of the most pioneering, innovative global sports and entertainment businesses to date. HBSE also strives to positively impact the local communities in which it operates through the powerful platform of sports.

Position Summary: The primary responsibility of this position is to shuttle employees to and from both the Philadelphia 76ers Training Complex and Prudential Center for games, meeting, and events.  

Responsibilities include, but are not limited to the following:

  • Shuttle employees to and from both the Philadelphia 76ers Training Complex and the Prudential Center.  
  • Greet employees
  • Operate bus by applying brakes, starting and stopping engine.
  • Drive routine stops as scheduled
  • Drive through traffic and obey traffic laws.
  • Follow state and federal transit regulations.
  • Keep passengers informed of delays.
  • Check the book for owner’s card and insurance information.
  • Inspect Van at start and finish of shift.
  • Complete vehicle maintenance at start of shift and end of shift.
  • Complete vehicle log form.
  • Drivers must wear seatbelts and follow Dept. of Motor Vehicles Rules and Regulations.
  • Ensure that front seat is reserved for handicap employees; Staff that have handicap ID are to be picked up and dropped off at their vehicles.
  • Shuttle employees from employee parking facility to designated drop off point.  
  • Van Drivers are required to work their full shift and are not permitted to leave early unless specifically authorized by Employer. 
  • Perform other duties and responsibilities as assigned.

Qualifications (educational, experience and basic knowledge requirements):

  • Must have a valid Commercial Driver’s License
  • Must be available Monday thru Thursday and on Home game days for the New Jersey Devils Background and drug test required
  • Strong oral and written communications skills and reading skills in the English language
  • Ability to read a map or program a GPS device
  • Must have a customer-focused, positive and professional attitude  
  • Must demonstrate a good sense of direction and familiarity with the general area/region

Certifications

  • None Required

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Facility Operations/Security: Security
Security Officer - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)







Job Title

Security Officer

Job Purpose

This position is responsible to patrol and report any activity that may involve acts of crime, terrorism, vandalism or policy and procedure infractions on the property of the Talking Stick Resort Arena.  Their information will be reported to the Security Control Room where it will be determined what course of action will be taken to correct the situation followed up by preparing a written report of all accounts of the incident/situation.

Primary (Essential) Duties

  • Patrol all levels and exterior of the Talking Stick Resort Arena
  • Observe and report damage or theft of the company property
  • Screen employees, guests and vendors for access to the facility
  • Respond to, evaluate and notify individuals of fire alarms inside the Talking Stick Resort Arena 
  • Demonstrate the ability to handle issues with the intent of resolution based on training provided, policy and procedures
  • Have a strong working knowledge of all security posts with the ability to exercise good judgment in a professional manner at each position.  These positions include, but are not limited to: The Security Control Room, Guest Services desk, South Gate,  Patrol   
  • Complete initial investigations on incidents and document through written correspondence using the basic fundamentals of report writing.  This will include working on Microsoft programs (i.e. Word, Excel, etc.).  Security officers will conduct follow-up investigations as needed to assist in determining the relevant outcome to the investigation.
  • Enforce company policy and procedure.

Knowledge, Skills and/or Abilities

  • Excellent verbal and written communications
  • Proficient in Microsoft Office and Outlook
  • Displays initiative and assertiveness
  • Ability to handle stressful situations
  • Ability to utilize good judgment
  • Able to think on your feet and process information quickly.
  • Provide excellent customer service skills 

Experience/Education Requirements

  • H.S. Diploma
  • Prior law enforcement or military background a plus
  • 2 -3 years security experience
  • Valid Arizona’s driver’s license to operate company vehicles and carts

Working Conditions and Physical Demands

  • The security department has three shifts.  While there is a set schedule, employees must be available to work all three shifts due to business needs which could include evenings, weekends, some holidays and some overtime.
  • This position will require employees to work out in the heat and cold as necessary.
  • Due to the nature of our business, there will be events with loud music (sounds checks and concerts).

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about your previous security experience.
2. Are you open to working a graveyard shift?
3. What is your experience in incident report writing?
4. Why are you the best candidate for this position?
5. Please share hourly salary requirements . Be specific


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Facility Operations/Security: Facility/Venue Management
Facilities Flex Set-Up Crew - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 





Job Purpose

This position is responsible for the operational function of the arena before, during, and after an event.  You will assist with converting the facility to an event ready status on a daily basis.  The position will require proactive work with preventive maintenance of facility tools, equipment, and property. You will interact with customers, outside vendors, and other departments to ensure facility efficiency.  Duties include skilled and non-skilled tasks, which often require heavy lifting and a high degree of physical exertion.

Primary (Essential) Duties

  • Participate in the preparation, setup, and completion of conversions.
  • Interact with internal departments to meet their day-to-day building needs
  • Build and maintain strong relationships with other departments, especially, the Events Department, to meet event needs
  • Assemble basketball courts, ice rinks, stages and all aspects of and event as specified.
  • Must operate with a sense of urgency while prioritizing event needs
  • Complete setup sheets specific to each event.
  • Work with and responsible for full-time/part-time staff in ensuring event needs are met
  • Practice current OSHA standards
  • Must be able to complete event safety checklists

Knowledge, Skills and/or Abilities

  • Ability to follow verbal and written instruction
  • Experience and knowledge in operation with current OSHA standards
  • Ability to plan, organize and coordinate multiple projects
  • Ability to develop, manage, and prioritize event setup sheets
  • Ability to communicate via work radio
  • Highly organized and skilled with time management
  • Ability to function well as part of a team

Experience/Education Requirements

High school diploma or GED equivalent required

Working Conditions and Physical Demands:

  • Flexible schedule to include evening, weekends, some holidays and some overtime to meet business needs.
  • Ability to bend, climb stairs and lift frequently.
  • Extended periods of standing and walking.
  • Climb up onto and down from equipment.
  • Will require heavy lifting and carrying or equipment. Lift up to 75 pounds.
  • Ability to manipulate small hand tools.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Facility Operations/Security: Facility/Venue Management
Director of Operations - Sacramento Kings (Sacramento, CA)

Summary: Under General Supervision is responsible for the daily activities required to run, maintain, and service the arena and/or the events.  Acts as liaison between the organization and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Directs, supervises and schedules all aspects of Arena Operations.
  • Primary contract administrator for Pest Control, Recycling, Waste and other contracted services for the Golden 1 Center.
  • Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
  • Implements and updates facility rules, regulations, policies and procedures.
  • Provides clear, concise, and timely communication of directives to other departments.          
  • Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
  • Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
  • Authorizes the requisition of equipment and supplies within budget guidelines.
  • Provides yearly inventory of all equipment.
  • Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
  • Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
  • Investigates, analyzes and resolves operational problems and complaints.
  • Conducts periodic staff meetings to discuss procedures, problems and policy changes.
  • Works closely with the VP, Arena Operations in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
  • Negotiates with vendors, unions, contractors and/or service providers.
  • Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all company and governmental regulations.
  • Acts as liaison to public utility, environmental, and energy agencies. Assist VP, Arena Operations in implementation of any energy saving guidelines.
  • Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
  • Serves as MOD (Manager on Duty) as required

 Supervisory Responsibilities:

  • Manages subordinate supervisors.
  • Is responsible for the overall direction, coordination, and evaluation of subordinate units.
  • Carries out supervisory responsibilities in accordance with company's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
  • Engage in much decision-making that is generally governed by procedure and guided by policy.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.        
  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Operate a personal computer using CAD, Windows, Microsoft Office including, Word, Excel, and Outlook, and other standard office equipment.
  • Work independently, exercising judgment and initiative.
  • Work in a fast paced environment.
  • Remain flexible and adjust to situations as they occur.
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed.

 Education and/or Experience

  • Bachelor's degree in Business, Facilities Management, Maintenance Engineering, or related field.
  • Minimum of 5-7 years facility management experience in a union environment.
  • 2-3 years of management experience required.
  • Ability to speak and understand Spanish a plus.

Computer Skills  

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Access, and Outlook; Project Management software; List Processing.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your arena/venue operations experience?
2. What experience do you have supervising union employees?
3. Describe your experience implementing preventive maintenance schedule
4. Describe your leadership style.
5. What are your salary requirements? Be specific.


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