Current available jobs in Facility Operations/Security:





Facility Operations/Security: Security
Event Security Officer - Golden 1 Center (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing about the Golden 1 Center, with construction well underway for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 2nd for the happiest places to work and 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

KEY RESPONSIBILITY AREAS (KRA’s): Other duties will be assigned.

All Sleep Train Team Members are:

  • Responsible for maintaining an enjoyable, hassle-free environment for all guests at Sleep Train Arena and Golden 1 Center (opening October 2016).
  • Remain aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
  • Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency

SECURITY OFFICERS:

  • Monitor guest flow through screening checkpoints to ensure order and efficiency.
  • Inform and enforce all security policies and regulations of the arena.
  • Ensure that the arena and surrounding property remain intact and undamaged.
  • Provide for the safety of players, entertainers, officials and V.I.P.’s.
  • Protect the assets of the arena and practice facility when unoccupied.
  • Alert management to safety concerns within the arena and practice facility.
  • Patrol the arena, practice facility and surrounding grounds.
  • A Guard Card or Proprietary Private Security Officer License (PSO) is REQUIRED!
  • You must submit a copy of your Guard Card or PSO with a certificate showing you have completed 40 hours of training with your application or resume. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Guard Card or Proprietary Private Security Officer License (PSO)? If so, what is the number and expirations date?
2. Have you have completed 40 hours of training required for Security Guards in California by the BSIS? Please list your courses.
3. Are you available to work a flexible schedule to include nights, weekends and holidays.
4. What are your hourly pay requirements?
5. What skill set do you feel makes you the most qualified to work as a Event Security Officer with Sleep Train Arena?
6. What’s the #1 most important thing to you when thinking about the guest experience?


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Facility Operations/Security: Facility/Venue Management
Director, Operations - Golden 1 Center (Sacramento, CA)

Summary: Under General Supervision is responsible for the daily activities required to run, maintain, and service the arena and/or the events.  Acts as liaison between the organization and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Directs, supervises and schedules all aspects of Arena Operations, including; Utility, Engineering, Janitorial, Landscape, and Changeover.

  • Primary contract administrator for Pest Control, Recycling and Waste Services.

  • Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.

  • Implements and updates facility rules, regulations, policies and procedures.

  • Provides clear, concise, and timely communication of directives to other departments.         

  • Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.

  • Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.

  • Authorizes the requisition of equipment and supplies within budget guidelines.

  • Provides yearly inventory of all equipment.

  • Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.

  • Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.

  • Investigates, analyzes and resolves operational problems and complaints.

  • Conducts periodic staff meetings to discuss procedures, problems and policy changes.

  • Works closely with the General Manager and Assistant General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.

  • Negotiates with vendors, unions, contractors and/or service providers.

  • Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all company and governmental regulations.

  • Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.

  • Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.

  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.

  • Serves as MOD (Manager on Duty) as required

Supervisory Responsibilities:

  • Manages subordinate supervisors in any of the following departments: Utility, Engineering, Janitorial, Landscape, and Changeover.

  • Is responsible for the overall direction, coordination, and evaluation of these units.

  • Carries out supervisory responsibilities in accordance with company's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems.                      

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.

  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.

  • Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.

  • Engage in much decision-making that is generally governed by procedure and guided by policy.

  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.

  • Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.

  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.        

  • Work in a fast paced environment.

  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

  • Operate a personal computer using CAD, Windows, Microsoft Office including, Word, Excel, and Outlook, and other standard office equipment.

  • Work independently, exercising judgment and initiative.
  • Remain flexible and adjust to situations as they occur.

  • Work extended and/or irregular hours including nights, weekends and holidays, as needed

Education and/or Experience

  • Bachelor's degree in Business, Facilities Management, Maintenance Engineering, or related field.
  • Minimum of 5-7 years facility management experience in a union environment.
  • 2-3 years of management experience required.
  • Ability to speak and understand Spanish a plus.

Computer Skills                                      

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Access, and Outlook; Project Management software; List Processing.

Certificates, Licenses, Registrations

  • Must possess a valid California Driver's License.
  • Forklift certification preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places.

The noise level in the work environment is usually moderate to very loud, depending on the event as well as the location.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your arena/venue operations experience? Do you have any experience opening a new arena/venue?
2. What experience do you have supervising union employees?
3. Describe your experience implementing preventive maintenance schedules.
4. What are your salary requirements?


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Facility Operations/Security: Facility/Venue Management
Director, Arena Marketing - Golden 1 Center (Sacramento, CA)

Key Responsibility Areas (KRA’s):

  1. Responsible for overseeing the execution of strategic marketing plans and programs aimed at meeting revenue goals and strengthening brand position for Golden 1 Center and non-basketball arena events.
  2. Executes sales campaigns for non-basketball arena events.
  3. Builds and maximizes relationships with local businesses and media partners to maximize resources and outreach efforts related to arena programming and non-basketball events.
  4. Responsible for developing and/or managing the development of media plans for concerts, family shows and non-Kings sporting events.
  5. Works with General Manager and Senior Director, Marketing on developing strategic marketing plans and programs, and overseeing the execution of such plans, to drive revenue goals and strengthen brand position.  Primary focus on arena programming.
  6. Leads project management for all marketing initiatives related to Golden 1 Center and collaborates with team marketing director, creative director, third-party contractors and internal clients and stakeholders.
  7. Work in partnership with Ticket Sales to maximize revenue generating opportunities.
  8. Work in partnership with the Digital team to promote events using social media and evaluate sentiment around Golden 1 Center and specific campaigns.
  9. Work in partnership with CRM/Analytics team to gather and segment audience data and develop and execute email campaigns.
  10. Able to champion Marketing department’s vision across internal groups and stakeholders.
  11. Identify changes in the marketplace pro-actively and adjust marketing plans accordingly to meet objectives while staying within the provided budget.
  12. Lead brainstorming, planning, and implementation of marketing plans, ideas, and proposals.
  13. Oversees media budgets and invoices for show settlement

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

  • Sales and Marketing Knowledge – Knowledgeable of principles and methods for promoting, and selling products or services.  This includes marketing strategy and tactics, sales techniques, and sales processes.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Technical Expertise:

  • Must be computer proficient with an in-depth knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Must have excellent written and verbal communication skills.
  • Must have strong knowledge of effective social media strategy and best practices.
  • Self-starter with a positive attitude; committed to teamwork.
  • Strong customer service orientation.
  • Must be a friendly, professional, personable, and outgoing individual.
  • Creative, solution based thinker.             
  • Experience with media planning and buying – TV, Radio, Print, Outdoor and Digital.

Education and/or Experience

  • Bachelor's degree (BA/BS) from four-year College or university in Marketing, Communications, Business or related field.

  • Minimum 5 years in arena programming, event promotion, or marketing role required

Certificates, Licenses, Registrations

Must possess a valid state Driver's License.

Other Qualifications                                                     

Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have developing and executing strategic marketing plans related to arena events?
2. What experience do you have with media planning and buying - TV, Radio, Print, Outdoor and Digital?
3. What are your salary requirements?


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Facility Operations/Security: Event Guest Relations
Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests coming off the elevator or escalator and assist with their inquiries. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred. Responsibilities include: Serve as an Event Services Greeter on the interior landing locations of the Arena while providing friendly and courteous assistance. Assist guests with inquiries, direct guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/AAArena upcoming events).Greet all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game and providing date and opponent name. Maintains professional use of radio etiquette for internal communication during HEAT games and Arena events.Provides a professional image at all times through appearance and dress.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. List three adjectives that describe you?
2. (Yes/No) Are you bilingual in English and Spanish?
3. Where did you hear about this position?


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Facility Operations/Security: Custodial/Housekeeping
Maintenance Attendant- Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: General cleaning of parking facilities; barricade set-up and pick-up; Pressure washing, re-striping and painting; assist maintenance supervisor with traffic management planning. High school diploma or general educational degree (GED).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience pressure washing?


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Facility Operations/Security: Parking Operations
Valet - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Responsible for inspecting, retrieving, parking and accounting for customers’ vehicles. Must know how to drive vehicles with both manual and automatic transmissions. High school diploma or general educational degree (GED); Must have six months to 1 year of related experience and/or training; Strong customer service skills and clean driving record required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have valet experience?
2. How many years of valet experience do you have?
3. (Yes/No) Can you drive a vehicle with a manual transmission?


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Facility Operations/Security: Security
Event Security - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena & Chase Field’s assets, employees, and guests during all sports, concerts, and family events.

This position pays $9.50/hour. Several Positions Available!


Primary (Essential) Duties 
Security personnel have a direct responsibility for the welfare and safety of the Talking Stick Resort Arena and Chase Field 
•    The majority of the shift will be searching all guests’ bags for prohibited items and monitoring guest flow  through electronic detectors. Use hand wands when necessary
•    Have a clear understanding and enforce arena and ballpark policies and procedures 
•    Maintain order and ensure adherence to all safety rules
•    Provide assistance and clear directions during emergency situations
•    Immediately report any suspicious activity or unattended items to supervisor 
•    Monitor and control crowd during all events to ensure safety
•    Verify credentials to control access into restricted areas
•    Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
•    Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
•    Monitor, patrol and respond to alarms/emergency situations inside/outside the Talking Stick Resort Arena and Chase Field grounds

  Provide exceptional customer service that exceeds guests’ expectations
•    Greet and welcome each guest and thank each guest as they leave the event
•    Have a strong understanding of arena and ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
•    Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.  
•    Handle a variety of customer inquiries  in a professional manner including but not limited to seating/ticket issues
•    Look for opportunities to enhance guest experience. 

May be assigned to different areas after most guests are seated. Must be able to work any position assigned by supervisor.

Knowledge, Skills and/or Abilities

•    Excellent customer service skills, friendly, outgoing personality
•    Excellent communication skills
•    Strong ability to work well with co-workers and supervisors in a team environment  
•    Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
•    Ability to remain calm and focused during a fast pace environment
•    Ability to exercise sound judgment to diffuse volatile situations
•    Ability to memorize layout of Talking Stick Resort Arena and Chase field in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
•    Proficient at Microsoft Office products is preferred

Experience/Education Requirements

•    High school diploma required
•    Must be at least 18 years of age
•    At least 6 months of previous customer service experience in a fast-paced environment
•    Past security experience is preferred

Working Conditions and Physical Demands

•    Flexible schedule (variety of shifts) to include weekends, evenings, some holidays and some overtime to meet business needs
•    Must meet monthly attendance minimums (be available to typically work 50-66% of all home games/events)
•    Ability to stand for entire shift (generally 4-6 hours but could be extended due to the nature of our business. i.e.. overtime, extra innings, dual events)
•    Extended periods of walking. Must be able to walk throughout both venues, up and down stairs, aisles, and on uneven surfaces (ramps)
•    Ability to bend, work in high elevations (all levels of the arena and ballpark) and enclosed spaces (including elevators)
•    Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud
•    Must be able to work both indoors and outdoors-May be exposed to all weather conditions including extreme heat and cold
•    Must be able to lift up to 20 pounds
•    Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 6 months of customer service experience? Explain.
2. Tell us about any previous security experience you have.
3. List your availability for each day (Monday-Sunday)


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Facility Operations/Security: Facility/Venue Management
Facilities Flex Crew - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 Job Purpose

This position is responsible for the operational function of the arena before, during, and after an event.  You will assist with converting the facility to an event ready status on a daily basis.  The position will require proactive work with preventive maintenance of facility tools, equipment, and property. You will interact with customers, outside vendors, and other departments to ensure facility efficiency.  Duties include skilled and non-skilled tasks, which often require heavy lifting and a high degree of physical exertion.

Primary (Essential) Duties

  • Participate in the preparation, setup, and completion of conversions.
  • Interact with internal departments to meet their day-to-day building needs
  • Build and maintain strong relationships with other departments, especially, the Events Department, to meet event needs
  • Assemble basketball courts, ice rinks, stages and all aspects of and event as specified.
  • Must operate with a sense of urgency while prioritizing event needs
  • Complete setup sheets specific to each event.
  • Work with and responsible for full-time/part-time staff in ensuring event needs are met
  • Practice current OSHA standards
  • Must be able to complete event safety checklists

Knowledge, Skills and/or Abilities

  • Ability to follow verbal and written instruction
  • Experience and knowledge in operation with current OSHA standards
  • Ability to plan, organize and coordinate multiple projects
  • Ability to develop, manage, and prioritize event setup sheets
  • Ability to communicate via work radio
  • Highly organized and skilled with time management
  • Ability to function well as part of a team

Experience/Education Requirements

High school diploma or GED equivalent required

Working Conditions and Physical Demands:

  • Flexible schedule to include evening, weekends, some holidays and some overtime to meet business needs.
  • Ability to bend, climb stairs and lift frequently.
  • Extended periods of standing and walking.
  • Climb up onto and down from equipment.
  • Will require heavy lifting and carrying or equipment. Lift up to 75 pounds.
  • Ability to manipulate small hand tools.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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