Current available jobs in Facility Operations/Security:


» Manager, Security Services - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Director of Operations - Cleveland Cavaliers (Cleveland, OH)
» HVAC / Mechanical / Plumbing Technician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» HVAC Technician- Full Time - Miami HEAT (Miami, FL)
» Painter- Full-Time - Miami HEAT (Miami, FL)
» Quality Assurance Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Director, Accessible Seating and Services - Monumental Sports & Entertainment (Washington, DC)
» Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)



Facility Operations/Security: Security
Manager, Security Services - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  Reporting to the Assistant Director of Security, the Security Manager provides oversight and supervision to security personnel and supervisors, and is responsible for implementing, maintaining and updating security policies, programs and procedures designed to protect the physical assets of Philips Arena and the Atlanta Hawks, and to provide a safe and secure environment for all Philips Arena guests, tenants, employees, vendors and contractors.

RESPONSIBILITIES:

  • Manages subordinate supervisors who supervise full and part time employees in the Security Department. Responsible for the overall direction, coordination, and evaluation of the Department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws - train, counsel, discipline, evaluate and supervise Security personnel in accordance with Philips Arena Security Department’s philosophy and policies
  • Enforce and uphold integrity of Philips Arena property and facilities during events and on a continuous 24 hour basis
  • Proactive enforcement of Philips Arena policies and procedures, and ensure timely response and follow up to violations and complaints from guests, clients and employees according to established policies and procedures
  • Develop, implement and further define standard operating procedures of security operations ensuring compliance as defined and outlined by all Security personnel
  • Maintain and make revisions to Emergency Operation Plan and Evacuation Plan. Conduct monthly discussions to keep procedures fresh
  • Operate and monitor security systems
  • Conduct investigation of accidents and criminal acts of personnel or property in Philips Arena. Review and evaluate reports prepared by security staff regarding investigations of theft, accidents and safety violations
  • Communicate and participate in security measures for high-profile government officials; working hand in hand with FBI, CIA and maintain a positive relationship with all Metro enforcement agencies as well as the APD
  • Collaborate with other departments to ensure delivery of quality services and resolve operational problems, to include having the building ready and opened at a designated time
  • Represent and participate in appropriate committee activities in addition to attending weekly meetings.  Coordinate and assist the facility’s Security Director with all Security needs directly relating to Philips Arena and the Atlanta Hawks
  • Maintain a working knowledge of all emergency policies, procedures and regulations defined by Philips Arena and the Atlanta Hawks
  • Oversee the Arena’s Security Control Center and it’s operations along with the Security Operations Command Center
  • Perform other duties, functions, special projects and responsibilities as assigned by the Director and Assistant Director of Security Operations
  • Confers with representatives of management to formulate policies, determine need for programs, and coordinate programs with Philips Arena Activities
  • Recruit, interview, select, and train security personnel according to established guidelines
  • Conduct departmental meetings with security personnel
  • Establish and maintain relationships with local municipalities and neighboring businesses

QUALIFICATIONS:

  • Bachelor's degree is preferred; however, an equivalent combination of education and experience will also be given consideration
  • Four years of event or related professional experience preferably in a public venue or sports and entertainment establishment
  • Knowledge of human behavior, including crowd management principles, and the ability to implement effective crowd control techniques as necessary
  • Law enforcement or investigatory background is preferred
  • Ability to provide training and directions to new hires in the department
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Must be able to pass a criminal background check and employment check prior to employment
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays as necessary and have the ability to stand, sit, crouch, and bend throughout the course of daily activities

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Facility Operations/Security: Facility/Venue Management
Director of Operations - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

Under the supervision of the Sr. Director of Facility Operations, assists with the leadership, coordination and execution of all operational aspects of The Quicken Loans Arena “Q”.  The Director of Operations will be responsible for management and execution of a variety of daily and event related functions including but not limited to: all daily and event housekeeping for the facility and related properties, all event related set-ups and changeovers throughout the facility.  The work schedule for this position reflects the events hosted at the Quicken Loans Arena and will require extreme flexibility.

Responsibilities:

  • Manage and direct the Q Housekeeping department in all phases of daily, quarterly, bi-annual, annual and event responsibilities.
  • Manage and direct all facility and event conversions to ensure event set-ups are safe, correct and completed at the expected times on budget.
  • Manages and directs Operation Manager and all activities of the Building Operations Department. Is responsible for leading team in the absence of the Sr. Director of Facility Operations.
  • Oversees the coordination of union labor for concerts, special events and other activities at the Arena.
  • Oversees the coordination of facility operations services for all Arena departments during non-event activities.
  • Assists with the creation, implementation and monitoring of the Building Operations budget, energy management, training programs, facility repairs, equipment replacements, renovations and purchases.
  • Experience in various event set-ups to include hockey, basketball, concerts, family shows, motor sports, and corporate functions.
  • Ensure the life safety and well-being of all employees, guests and clients in all event set-ups and changeovers.
  • Develop manage and direct execution of Update, create and manage policies and procedures within the area of responsibility.
  • Develop and manage staff performance criteria, oversee department hiring process, scheduling and payroll as required.
  • Highly organized with excellent leadership, project coordination and project management skills.
  • Provide expertise and technical support to operations in all locations where the company has responsibilities.
  • Provide input into the development of capital and operational budgets for Operations Department.

Requirements:

  • Must meet general requirements and, in addition, have a bachelor’s degree in Facilities/Business/Recreation/Sports Management or a related field or have five (5) additional years’ of work experience.
  • Must have four (4) to five (5) years' experience working with multi-use facilities.
  • Must have two (2) to four (4) years’ experience supervising, directing and developing support employees in event/activity presentations.
  • Must be computer literate and have a working knowledge of Microsoft Excel, Work, and Word for Windows software.
  • Must have a working knowledge of facility mechanical operations, computer controls and equipment maintenance.
  • Must be a self-starter and be able to work effectively with minimal supervision.
  • Must be able to work a flexible schedule and be able to work extra hours to service events/activities scheduled at the Arena.
  • Must be able to communicate verbally to a variety of Arena users, tenants, promoters and guests.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Facility Operations/Security: Facility/Venue Management
HVAC / Mechanical / Plumbing Technician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

We are seeking a mechanically minded person with a positive attitude and willing to work a flexible schedule.

WHAT YOU’LL BE DOING

  • Servicing HVAC and plumbing systems
  • Programing, monitoring and scheduling the cycling of climate control systems
  • Preparing for seasonal start up and shut down of HVAC and plumbing equipment
  • Maintaining, repairing and servicing kitchen equipment

WHAT WE’RE LOOKING FOR

  • High School Diploma or equivalent
  • Journeyman license or equivalent
  • Valid Michigan Driver’s License and transportation
  • 5 years related experience

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Night Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

The Post Event Night Housekeeping Crew Members are responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures.

 Typical scheduled hours are 10:00pm – 6:00am (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work midnignt hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Post Event Morning Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Post Event Morning Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain our facilities in a clean and orderly fashion. The Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event).

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Event Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Event Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facility in a clean and orderly fashion during games or events. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

WHAT YOU'LL BE DOING

  • Sweeping, scrubbing and mopping floor areas
  • Wiping, scrubbing and scouring wall areas
  • Vacuuming and shampooing carpet areas
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing and disinfecting restroom areas
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Ability to work in crowds

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Custodial/Housekeeping
Part-time: Daytime Housekeeping Crew - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Daytime Housekeeping Crew Members who will be responsible for performing a multitude of physical tasks to maintain the facilities in a clean and orderly fashion. Crew Members will possess knowledge regarding usage of housekeeping equipment, chemicals, and procedures. 

Typical scheduled hours are 7:00am – 3:00pm (hours vary depending on event). 

WHAT YOU'LL BE DOING

  • Assisting with basketball court preparation
  • Sweeping, scrubbing, and mopping floor areas
  • Wiping, scrubbing, and scouring wall areas 
  • Vacuuming and shampooing carpet areas 
  • Cleaning glass doors and windows
  • Cleaning and polishing elevators
  • Cleaning, polishing, and disinfecting restroom areas
  • Cleaning all suites and clubs
  • Performing other housekeeping duties such as, seat washing, gum scraping and dusting
  • Reporting any damage of housekeeping equipment and/or the facitliy to supervisors

WHAT WE'RE LOOKING FOR

  • Possess knowledge of the proper usage of cleaning equipment, chemicals, and procedures
  • Must have excellent communication skills
  • Ability to bend or twist at the waist to reach and move items at ground level
  • Capable of lifting or carrying items weighing approximately 35 lbs. from the ground level
  • Ability to push or pull equipment on even or inclined surfaces used for cleaning (weighing approximately 100 lbs. or more)
  • Must be available to work flexible daytime hours and weekends

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Crowd Control Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Crowd Control Attendants who will be responsible for a variety of tasks regarding event operations. He or she will be in direct contact with guests and will assist in the protection of all those present during an event including guests, artists, and other staff members. The employee will possess excellent communication and customer service skills as well as knowledge of the venue and its operations.

WHAT YOU'LL BE DOING

  • Monitoring guests to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and follow through by providing further investigation information
  • Accompanying guests being ejected through the removal procedure
  • Handling guest questions about the venue regarding locations of restrooms, first aid, and emergency exits
  • Monitoring guests to ensure all those present are behaving in a manner that complies with PS&E policies and procedures

WHAT WE'RE LOOKING FOR

  • Completed high school education or equivalent
  • Excellent verbal and written communication skills
  • Ability to use the PS&E radios for emergency contacts
  • Ability to work with BBP established guidelines
  • Ability to stand throughout the duration of a standard shift (4 to 7 hours)
  • Be prepared to sprint or run short distances in order to arrive at various locations quickly, including up and down hill terrain and stairs
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull, or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
HVAC Technician- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Under general direction, responsible for monitoring, repairing and maintaining the various types of heating, ventilation, air conditioning and refrigeration (HVACR) systems. Operate and repair the facility’s HVACR system to maintain the safe and efficient operation of the facility; Monitor operation of facility HVACR systems noting current status, identifying potential problems and taking corrective action where appropriate; Assist, perform, develop and implement preventative maintenance and other standard operating procedures on HVAC equipment; Record and log all work performed, complete work order slips and compile all required reports in a timely and complete manner through the building maintenance work order system; Interpret building blueprints and equipment schematics; Respond to visual and audible alarms from building automation and life safety systems; Operate equipment, such as, light trucks, pallet jacks, forklifts, scrubbing machines, or other light power driven equipment; Maintain an adequate inventory of spare parts and supplies, prepare requisition forms for purchases and pick up supplies and materials from vendors; Work extended and/or irregular hours including nights, weekends and holidays, as needed; Assists co-workers in the Engineering and Operations departments with projects. Inspect / Maintain Ice plant keep logs of all readings; Maintain / operate chilled water system; Supervise / Inspect all tenants HVACR System; Maintain all HVACR equipment including food, beverage pantries, concession stands and main kitchen;

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; equivalent combination of education and experience. Must possess refrigerant, E.P.A., and Journeyman certificate(s). Demonstrate a through understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of HVAC needs anticipated at the facility. Ability to properly use all tools, equipment and methodology for operation and maintenance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you possess refrigerant, E.P.A., and Journeyman certificate(s)?
2. Where did you find out about the position?
3. (Yes/No) Are you currrently employed with The HEAT Group?


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Facility Operations/Security: Facility/Venue Management
Painter- Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Applies coats of paint, varnish, stain, enamel, or lacquer to decorate and protect interior or exterior surface, trimmings, and fixtures of buildings and other structures by performing the following duties. Reads work orders or receives instructions from supervisor or others regarding painting; Smoothes surfaces and removes old paint from surfaces to prepare surfaces for painting; Fills nail holes, cracks, and joints with caulk, putty, plaster, or other filler; Selects premixed paints, or mixes required portions of pigment, oil, and thinning and drying substances to prepare paint that matches specified colors; Preform drywall installation and achieve level 5 skimming of walls; Removes fixtures such as pictures and electric switchovers from walls prior to painting; Spreads drop cloths over floors and room furnishings, and covers surfaces such as baseboards, doorframes, and windows with making tape and paper to protect surfaces during painting; Simulates wood grain, marble, brick, or tile effects; Applies paint with cloth, brush, sponge, or fingers to create special effects; Erects scaffolding or sets up ladders to perform tasks above ground level; Washes surfaces prior to painting with mildew remover; Assists co-workers in the Eng & Ops departments with projects. Respond to routing precautionary and emergency alarms from building automation and fire safety equipment.Work extended and/or irregular hours including nights, weekends and holidays, as needed;

High School diploma or GED and three (3) years related experience, or an equivalent combination of education and experience; Posses knowledge in methods, principles, and practices required for the operation, repair, and maintenance, and painting of the facility;

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least three years of professional painting experience?
2. (Yes/No) Are you an internal candidate?
3. Where did you learn about our posting?


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Facility Operations/Security: Event Guest Relations
Quality Assurance Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

Responsibilities:

  • Approach guests on the exterior of the arena property and on interior concourses to conduct brief interviews.
  • Ask questions in accordance with instructions to obtain various specified information, such as guests' perception of quality, value and customer service.
  • Ensure data integrity by truthfully and accurately recording guests' answers.
  • Identify and report problems in obtaining valid data.
  • Attend pre-shift and post-shift meetings with supervisor to receive assignment and/or discuss surveying goals and progress.
  • Serve as Arena Ambassadors, facilitating on the spot resolution where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?
2. (Yes/No) Can you speak both English and Spanish fluently?


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Facility Operations/Security: Facility/Venue Management
Director, Accessible Seating and Services - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics.  Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Patriot Center, located in Fairfax, Va.

Overview:  Responsible for carrying out the accessibility program and managing department staff for Monumental Sports & Entertainment.

Responsibilities:

  • Develops and updates accessibility plans for MSE facilities to ensure they are best in class.  Advises all departments and facilities on accessibility questions and problems.  Communicates and coordinates with other departments regarding compliance with Americans with Disabilities Act (“ADA”) regulations.
  • Reviews all procedures, process and policies to ensure compliance with the ADA.
  • Hires, schedules and manages departmental staff.
  • Attends meetings and seminars to remain up to date on ADA regulations.
  • Serves as the in-house trainer for staff awareness training sessions in the areas of accessibility and compliance with the ADA.
  • Assists guests with disabilities who attend events at the Verizon Center.  This includes, but is not limited to, identifying seat availability and transacting purchase of tickets, coordinating arena access and arranging for auxiliary aids as needed.
  • Communicates with promoters/agents the accessibility requirements for their events at the Verizon Center.
  • Plans for all ticket sales by developing manifest for available ADA seats in conjunction with box office.
  • Staffs office during all ticket sales.
  • Develops relocations chart for use by ADA staff during events for those individuals who need ADA seats but did not purchase them.
  • Required to work the events whenever Accessible Seating/Services staff will be shorthanded or circumstances warrant the Director to be present.
  • Develops and issues on a monthly basis a report reflecting the utilization of our accessible seating tickets and auxiliary aids and services on an event-by-event basis.
  • Develops and updates Verizon Center’s accessibility guides and promotional materials as needed.
  • Develops strategies for reaching new clients in a professional and creative manner.
  • Research new systems and processes to create better efficiencies and guest experience
  • Related duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in business or related field or specific training in Title III of the Americans with Disabilities Act and related experience.
  • 6 years of experience in sales and/or accessibility services.
  • Knowledge of the requirements of Title III of the ADA and related Federal and State laws and regulations.
  • Knowledge of the community and the primary issues related to persons with disabilities.
  • Excellent communication skills in dealing with the public and coordinating with various departments.
  • Effective organizational skills in establishing and meeting deadlines.
  • Effective management of personnel skills to ensure quality customer service and continuity of event coverage.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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