Current available jobs in Facility Operations/Security:


» COOKS & Dishwashers CULINARY OPPORTUNITIES- 2015/16 SEASON Season - Aramark at First Energy Stadium- Cleveland Browns (Cleveland, OH)
» FOOD/ BEVERAGE OPPORTUNITIES- Concession Stand Cook/Worker 2015/16 Season - Aramark at First Energy Stadium- Cleveland Browns (Cleveland, OH)
» Warehouse worker - Aramark at First Energy Stadium Home of the Cleveland Browns (Cleveland, OH)
» HVAC I - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Ticket Sales Assistant - Delaware 87ers (Wilmington, DE)
» Ticketing and Office Operations Assistant - Delaware 87ers (Wilmington, DE)
» Maintenance Electrician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Guest Services Manager- Full Time - Miami HEAT (Miami, FL)
» Cashier/ Traffic Director - Part Time/Event Staff - Miami HEAT (Miami, FL)
» Maintenance Attendant- Part Time/Event Staff - Miami HEAT (Miami, FL)
» Director, Security- Full Time - Miami HEAT (Miami, FL)
» Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)
» Event Manager - Sacramento Kings (Sacramento, CA)
» Director, Guest Experience - Sacramento Kings (Sacramento, CA)
» Facilities Manager - Santa Cruz Warriors (Santa Cruz, CA)
» Assistant Concessions Manager - Utah Jazz (Salt Lake City, UT)
» Senior Concession Manager - Utah Jazz (Salt Lake City, UT)



Facility Operations/Security: Food/Beverage Management
COOKS & Dishwashers CULINARY OPPORTUNITIES- 2015/16 SEASON Season - Aramark at First Energy Stadium- Cleveland Browns (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to provide Excellent Experiences to all of our guests at First Energy Stadium. All positions are full-time, season driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all Quicken Loans Arena and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation and appearance.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times

Cook (various departments)
Minimum one year prior cooking experience needed. Responsible for the preparation (and serving) of food in an efficient manner according to proper specifications. Facilitates closing inventory and cleaning duties per closing checklist. All other duties as assigned.

Dishwasher
Responsible for the cleanup of facility. Cleans dishes, glassware, pots, pans, silverware and kitchen items.
Facilitates closing and cleaning of assigned location. All other duties assigned.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Food/Beverage Management
FOOD/ BEVERAGE OPPORTUNITIES- Concession Stand Cook/Worker 2015/16 Season - Aramark at First Energy Stadium- Cleveland Browns (Cleveland, OH)

ARAMARK is recruiting energetic, customer service oriented, hard working individuals looking to creat Excellent Experiences for every guest at First Energy Stadium. All positions are part-time, event driven positions. Below are job summaries for our current openings. These summaries are intended to reflect the essential duties of each position and should not be considered a complete job description. Please note that the following requirements apply for all positions listed below:

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.


• Must be able to work nights, weekends, holidays and some day shifts.
• Ability to work 6-8 hours while moving, stretching, lifting, twisting and exerting mobility.
• Ability to lift up to 40 pounds, unless otherwise indicated.
• Willingness to adhere to all First Energy Stadium and ARAMARK rules, regulations, policies, and procedures in regards to safety, alcohol service (where applicable), food safety and sanitation and appearance.
• Desire to deliver superior service to internal and external guests.
• Must have transportation to and from work to accommodate starting and ending times

Concessions Stand Worker
Works in assigned concession stand or club area. Responsible to assist in set-up of designated area. Accurately preps, accepts, cooks and fills guest food and beverage orders.  Answers guest’s questions in a polite and timely manner. Facilitates closing inventory and cleaning duties per closing checklist. All other duties as assigned.



 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your first job preference from the list above.
2. Please list your second job preference from the list above.
3. YES/NO: Are you at least 19 years of age or older?
4. YES/NO: Do you have previous food service experience?
5. YES/NO: Do you reside in the Greater Cleveland area?
6. YES/NO: Schedule will require working nights, weekends, holidays and some day shifts. Will you be available to work these days?
7. YES/NO: Are you able to lift up to 40 pounds and stand for long periods of time? If not, how may we accommodate you?
8. YES/NO: Have you ever been employed by ARAMARK?
9. YES/NO: Did you attach your resume?


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Facility Operations/Security: Food/Beverage Management
Warehouse worker - Aramark at First Energy Stadium Home of the Cleveland Browns (Cleveland, OH)

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

We are currently hiring foodservice warehouse workers at First Energy Stadium the home of the Cleveland Browns.


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Facility Operations/Security: Facility/Venue Management
HVAC I - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

  • Safe and efficient operation of all new and existing equipment and systems
  • Participate in maintenance and repair of all mechanical systems and contribute proactive efforts ensuring proper operation, performance, and reliability
  • With minimum assistance, determines reasons for component, system, or structure malfunctions through troubleshooting and determines corrective actions to ensure proper and timely repairs
  • Assist management with conduction safety audits and training, planning safety improvements, record keeping, and enforcement of OSHA guidelines
  • Maintain constant knowledge of building temperatures and conditions make necessary adjustments to maintain a comfortable environment in all areas of the building

 

QUALIFICATIONS:

  • High School diploma/GED required
  • Third Class Engineer Certificate under the National Institute for Uniform Licensing of Power Engineers (NIULPE) preferred
  • EPA 608 universal certification required
  • Must possess a detailed working knowledge of mechanical and electrical components, systems and structures to include tools, test instruments, and proper procedures related to installation and repair of equipment associated with buildings required steam, hot water, chilled water, air conditioning, and general facilities care
  • Must be a self-started and motivated
  • Good communication skills, verbal, and written, are imperative
  • Knowledge of safety equipment, systems and OSHA Guidelines required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever worked in a commercial HVAC application?
2. Do you have any formal training in HVAC?
3. How many years of HVAC experience do you have?


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Facility Operations/Security: Usher/Ticket Taker
Ticket Sales Assistant - Delaware 87ers (Wilmington, DE)

Position:                   Ticket Sales Assistant

Reports to:               Tony Furr, Ticket Sales Manager

Duration:                  September 2015 to April 2016

The Delaware 87ers are looking to add an outgoing and driven Ticket Sales Assistant to their staff for the 2015-16 NBA Development League season. This position will work directly with the entire Ticket Sales Staff to generate multiple ticket package and group ticket sales. The Ticket Sales Assistant should have excellent people skills, time management and be highly organized. The Assistant must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION:

The Ticket Sales Assistant will be required to work in the 87ers office as well as all game nights. Candidate will be responsible for knowing all Delaware 87ers ticket sales products and identifying what product fits the client/fan the best. Candidate must be able to multi-task in a fast paced sales driven environment. This position is call-heavy and candidate must be able to handle success and rejection in a positive manner.

RESPONSIBILITIES: 

- Generate package and group ticket sales
- Cold call perspective customers in order to meet weekly, monthly and seasonal sales goals
- Create and implement different theme nights to drive group revenue
- Responsible for ensuring that all fans have an enjoyable time at 87ers games
- Manage the ticket sales table during home games to assist with customer service and generate sales
- Be willing and available to help out in other duties assigned

DESIRED QUALIFICATIONS:

- Must be extremely outgoing
- Work independently on projects 
- Work quickly and efficiently on assigned projects
- Ability to work irregular hours (includes all team home games)
- Previous experience in the sports industry is preferred

COMPENSATION:

Part time, hourly wage


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Facility Operations/Security: Usher/Ticket Taker
Ticketing and Office Operations Assistant - Delaware 87ers (Wilmington, DE)

Position:                              Ticketing and Office Operations Assistant

Reports to:                          Sandra Kemmel, Box Office and Office Manager

Length of Program:            September 2015 through April 2016

About the Delaware 87ers

The Delaware 87ers are a professional basketball organization who participates in the National Basketball Association Development League (NBADL), the NBA’s official minor league. The 87ers are the D-League affiliate of the NBA’s Philadelphia 76ers and are owned by the Sixers. The Sevens play their home games at the University of Delaware’s Bob Carpenter Center in Newark, while the team’s offices are located in Wilmington. The D-League prepares players, coaches, officials, trainers, and front-office staff for the NBA while acting as the league’s research and development laboratory. Featuring 18 teams with direct affiliations with NBA franchises through the 2014-15 season, the league offers elite professional basketball at an affordable price in a fun, family-friendly atmosphere. An all-time high 26 percent of all NBA players at the start of the 2014-15 season boasted NBA D-League experience.

 

Position Overview:

As a valuable member of the Ticketing and Operations Team, you will be responsible for assisting with all Box Office operations on game days and non-game days.  This assistantship will require attendance at all 87ers Home Games as well as part time office hours during the week.  The experience will allow hands on access to all ticketing elements of a sporting event, game day management roles, as well as assisting with some team travel.  The ideal candidate is outgoing, hard-working and reliable in a live entertainment environment.  They should also possess organizational skills and be comfortable working with a team in a fast-paced environment while maintaining a fun and professional demeanor. They must be able to multi-task with ease and handle multiple roles throughout the course of a game.  Cash handling experience is preferred.

Specific Duties:

  • Process Full Season and Group Ticket orders

  • Assist in planning and preparing all ticketing needs for game days

  • Help manage and develop walk-up sales initiatives

  • Manage special events and specific department needs on game nights

  • Cultivate new ideas for sales & marketing initiatives

  • Other duties as assigned

    Requirements:

  • Efficient in multi-tasking and leadership roles

  • Possess organizational and customer service skills

  • Enjoys interaction with fans of all ages

  • Ability to work in a fast-paced, team oriented environment

  • Must take direction well

  • Must be able to work longer hours on game nights 

    Compensation: Part time, hourly wage


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Facility Operations/Security: Facility/Venue Management
Maintenance Electrician - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

As the Maintenance Electrician, you will be a primary asset in maintaining The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival. You will be a resource to troubleshoot any electrical and non-electrical issues that arise on a daily basis, as well as the set-up, maintenance, and disconnect of events.

WHAT YOU'LL BE DOING

  • Hooking up, maintaining, and disconnecting show power.
  • Troubleshooting and repairing a variety of electrical, lighting, control systems, and devices.
  • Assisting other skilled trades in maintenance repairs.
  • Working events as required by schedule, troubleshooting and repairing electrical and non-electrical issues throughout building and property.

WHAT WE'RE LOOKING FOR

  • A Journeyman Electrician license is required.
  • Valid driver’s license with reliable transportation.
  • Thorough knowledge of NEC.
  • A mechanically inclined individual who can work a flex schedule and be on call.
  • A hard working, committed, and self-improving team player with a positive attitude.

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Parking Operations
Part-time: Parking Attendant - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Parking Attendant's who will be responsible for directing traffic and maintaining a clean and safe environment for all guests and employees within PS&E parking areas. The Parking Attendant's must possess excellent communication and customer service skills and be able to provide information regarding the venue to guests.

WHAT YOU'LL BE DOING

  • Greeting guests upon entry to the venue
  • Notifying guests of the current fee for parking
  • Collecting parking fees and handling the return of any change when necessary
  • Directing guests as to where they should proceed in order to park in the appropriate area
  • Informing guests of current PS&E policies and procedures regarding tailgating, items allowed within the venue, and exits
  • Directing the flow of traffic entering, exiting, and within the venue parking areas
  • Assisting with snow removal, which requires transporting salt containers and may include use of PS&E motor vehicles
  • Providing a safe and clean environment by notifying the proper personnel to handle various situations
  • Setting up traffic cones and signage in parking areas before an event
  • Removing traffic cones and signage after the parking areas have cleared
  • Reporting any misbehavior exhibited by guests or fellow employees

WHAT WE'RE LOOKING FOR

  • Maintain understanding of venue layout, particularly the parking areas and exits
  • Excellent verbal communication skills
  • Knowledge of how to safely remove snow and ice using chemicals or shovels
  • Ability to stand throughout the duration of a scheduled shift (minimum 4 hours)
  • Capable of bending and twisting from the waist in order to use a shovel to lift and remove snow, which has accumulated in the parking lot and exit areas, weighing up to 70 lbs.
  • Ability to lift and carry salt containers weighing approximately 40 lbs.
  • Ability to bend or twist at the waist to reach and move items at ground level (typically traffic cones or parking signs)
  • Must be capable of working outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain)
  • Be available to work scheduled events as needed (includes nights and weekends)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Part-time: Guest Services Host - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Guest Service Hosts to work at all of our venues. A Guest Service Host  is responsible for assisting guests in finding their seats, answering general questions about the venue, and supervising their assigned area. He or she should possess excellent communication and customer service skills, as well as be able to perform light housekeeping duties and follow instructions as given by their supervisor.

WHAT YOU'LL BE DOING

  • Monitoring section entrances and exits: This involves standing in an assigned area checking guest tickets upon entry during entire event, directing or escorting guests to their seats, and helping to enforce PS&E regulations
  • Keeping the vomitory curtains closed when the house lights are off
  • Reporting any violations, spills, or injuries to the proper supervisor or department
  • Maintaining clear exits in aisles
  • Answering a variety of questions regarding the venue, such as locations for restrooms, first aid, and exits in a polite and respectful manner
  • Monitoring traffic in the suite lobbies (East & West) and check tickets for admittance into 100 level suites
  • Maintaining a professional appearance throughout the duration of the event
  • Working together with other departments when they are in need of assistance
  • Welcoming and thanking guests upon their entry and exit from the assigned area
  • Distributing flyers, prizes, or promotional items to guests upon entry to the venue
  • Cleaning up assigned section after it is mostly clear of guests
  • Filling out incident reports and witness statements as needed

WHAT WE'RE LOOKING FOR

  • Ability to read tickets and direct guests to their seats when asked
  • Know the layout of the venue (restrooms, first aid stations, and section numbers)
  • Excellent verbal communication
  • Ability to stand for duration of the shift (generally 4 to 6 hours)
  • Must be able to travel up and down stairs and aisles in order to escort guests to their seats
  • Ability to twist and/or bend from the waist while picking up items from ground level not weighing more than 5 lbs.
  • Ability to transport one full trash bag not weighing more than 10 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind, or rain)
  • Be available to work scheduled events as needed (usually evenings)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Facility/Venue Management
Part-time: Facility Patrol Attendant - Midnight Shift - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Facility Patrol Attendants for the midnight shift (midnight-8am) to work at all PS&E venues.

WHAT YOU'LL BE DOING

  • Monitoring facility to ensure compliance with organizational expectations for guest and employee behavior
  • Preparing facility for opening and closing during each event
  • Monitoring guest and employee activity during events
  • Enforcing all PS&E policies and procedures: this involves approaching violators and communicating with them on a one-on-one basis
  • Documenting all safety and medical incidents
  • Assisting police and medical personnel by notifying them immediately when an incident is reported and following through by providing further investigation information

WHAT WE'RE LOOKING FOR

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to use PS&E radios for emergency contacts
  • Ability to stand throughout the duration of a standard shift (usually 8 hours)
  • Must be able to sprint or run short distances in order to arrive at various locations quickly, including up and down hilly terrain and stairs
  • Must be ok with handling situations where your body or clothing may be contaminated with bodily fluids
  • Ability to move from a standing to kneeling to standing position
  • Lift 30 to 70 lbs. from ground to waist level (this includes bending from the waist)
  • Push, pull or tilt objects weighing approximately 30 lbs.
  • Must be capable of working outside in a variety of environmental conditions (heat, humidity, high wind or rain)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Facility Operations/Security: Event Guest Relations
Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests coming off the elevator or escalator and assist with their inquiries. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred. Responsibilities include: Serve as an Event Services Greeter on the interior landing locations of the Arena while providing friendly and courteous assistance. Assist guests with inquiries, direct guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/AAArena upcoming events).Greet all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game and providing date and opponent name. Maintains professional use of radio etiquette for internal communication during HEAT games and Arena events.Provides a professional image at all times through appearance and dress.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. List three adjectives that discribe you?
2. (Yes/No) Are you bilingual in English and Spanish?


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Facility Operations/Security: Event Guest Relations
Guest Services Manager- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Job

Overview of the Job:  The main aim of the Guest Services Manager is to provide exceptional customer service.  The Guest Services Manager will assist in the development and maintenance of the customer service policy, respond to guest inquiries in a timely manner, and manage a staff of  full and part-time Guest Services employees. Other responsibilities include: oversee the recruitment and hiring of the most qualified applicants to meet the needs of the Guest Services department; process department payroll.

Bachelors degree from a college or university.  A minimum of two years Guest/Customer Service experience. Must be proficient in Microsoft Word and Excel. Bilingual in both English and Spansih is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 2 years of guest/customer service experience?
2. (Yes/No) Are you bilingual in both English and Spanish?
3. (Yes/No) Are you currently employed with The HEAT Group?
4. Where did you hear about the position?


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Facility Operations/Security: Usher/Ticket Taker
Cashier/ Traffic Director - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Duties include handling cash, customer service and administrative functions. Responsible for directing all vehicles in/out of the garage in a safe and orderly manner. High school diploma or general educational degree (GED); or six months to one year of related experience and/or training; strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you fluent in Engilsh and Spanish?
2. (Yes/No) Do you currently work for The HEAT Group?


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Facility Operations/Security: Custodial/Housekeeping
Maintenance Attendant- Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: General cleaning of parking facilities; barricade set-up and pick-up; Pressure washing, re-striping and painting; assist maintenance supervisor with traffic management planning. High school diploma or general educational degree (GED).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience pressure washing?


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Facility Operations/Security: Security
Director, Security- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Oversee all matters of Security for the HEAT Group Organization, AmericanAirlines Arena and the arena property. Manage all full-time Security Officers. Oversee the security Command Center and all related security systems and content, including CCTV and security technology throughout the arena property. Investigate all security related incidents and follow up with written reports and recommendations. Work in conjunction with Risk Manager to plan, organize, review and update Life Safety SOP's for the HEAT Group. This includes, but is not limited to, regularly scheduled life safety trainings and emergency evacuation drills for all HEAT Group staff and arena partners. Work with Management and Event Services to enforce and execute NBA Arena Security Procedures & Guidelines. Oversee all theft and loss prevention issues, followed by a thorough investigation and concluding with a written report and recommendation. Liaison with local, state and federal law enforcement agencies. Serve as primary arena contact for City of Miami Police Dept. and ensure safe and expeditious ingress/egress traffic patterns are followed by MPD. Oversee all administrative aspects of the security department, including but not limited to scheduling, payroll, budgets, training manuals and reports.  

Bachelor's Degree from an accredited four-year college or university. At least four years of related experience required. Law enforcement or military a plus. Crisis management, investigation skills, security technolgy (CCTV) expertise, life saftey, risk management, guest service, payroll and scheduling experience preferred. Must be a team player and have the ability to coach/mentor others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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Facility Operations/Security: Facility/Venue Management
Event Manager - Sacramento Kings (Sacramento, CA)

Summary:  The Event Manager will be responsible for all aspects of event management and facility operations as related to event execution.

 Key Responsibility Areas (KRAS):

  • Meeting with clients, promoter representatives, and facility department heads to coordinate event logistics for all arena events.

  • Creating event communication materials, including facility set-up materials, sold maps, event estimates, floor diagrams, dressing room layouts, etc.

  • Creating and explaining event estimates and creating and defending event settlement.

  • Reviewing, interpreting and executing event contracts

  • Assisting client through event contracts maximizing efficiency for both the Arena and its client

  • On-site facility representative for pre-rigs, load-ins, events, and load-outs

  • Coordinating with all internal departments including, BOH Operations, Box Office, Catering, Concessions, Finance, FOH Operations, Marketing, Merchandise, Parking, and Security to ensure smooth event operation.

  • Maintaining communication of deadlines to clients as it pertains to contractual obligations, insurance, pyro permits, etc.

  • Assisting Box Office with creating and maintaining event-ticketing manifests.

  • Coordinating I.A.T.S.E. stagehand calls

  • Coordinating any necessary rental items delivery, operation and return associated with client requests

  • Creating, monitoring, and maintaining event template using TMSS event management software.

  • Assisting in Operations projects when needed

  • Serving as operations liaison for assigned Kings games.

  • Serves as manager on duty as necessary.

  • Various other projects and duties as assigned.

    Qualifications:

  • Bachelor’s degree in Sports Administration/Facility Management, Business      Administration, Management or related field. 

  • Two years’ experience in event coordination or arena facility management.

  • Excellent written, verbal communication skills.

  • Ability to work independently, meet deadlines and anticipate projects

  • Computer experience of MS Word, Excel, Outlook, Power Point, AutoCAD

  • Experience with Event Management Software preferred.

  • The successful candidate must have extraordinary customer services skills and be a strong team player.

  • Must be able to handle multi-tasking under extreme deadline pressure in a fast-paced environment.

  • The candidate must be attentive to details and resourceful in problem solving.

  • The ideal candidate will have exceptional motivation skills and approach each challenge with a positive attitude and enthusiasm.

  • Capable of working extended hours including nights, weekends, and holidays as necessary.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you applying for this position?
2. What experience do you have coordinating event logistics?
3. What experience do you have creating event communication materials, including facility set-up materials, sold maps, event estimates, floor diagrams, dressing room layouts, etc?
4. Describe your experience with pre-rigs, load-ins, events, and load-outs?
5. What are your career goals 5 years from today?
6. What are your salary expectations?


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Facility Operations/Security: Event Guest Relations
Director, Guest Experience - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Capsule Position Description:  The Director, Guest Experience will lead all aspects of the on-site Guest Experience of all guests.  He/she will oversee the implementation and delivery of all elements of the organizations Elevate customer service program.  He/she will manage all Event Service functional areas including Guest Service, Event Managers, Ticket Takers, Ushers, Elevator Operators, and Ambassadors by performing the following duties personally or through subordinate supervisors.

Key Responsibility Areas (KRA’s):

  • Lead the Elevate Steering Committees and all sub-committees.

  • Ownership, promotion and training of all elements of the Elevate program. 

  • Develop world class training plans with department heads to drive overall guest satisfaction and develop an evolving measurement tool/system.

  • Lead a robust service recognition platform for all Team Members.

  • Interface directly with external clients regarding all guest experience issues and feedback.

  • Work closely with the NBA to administer and report on the Elevate program, including metrics, success stories and planning.

  • Identify secret shop partner and work with them to develop shop criteria, frequency, planning and continuous improvement. 

  • Hire, lead, manage, and develop Event Service staff.

  • Determine staff hours and number of personnel required for events.

  • Prepare schedules for Team Members, and assigns them to specific areas for duty.

  • Investigate and resolve customer complaints in person, on the phone, and via mail.

  • Prepare, review, and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.

  • Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.

  • Ensure that union contracts, state, and federal regulations are upheld and adhered to.

  • Advance and lead all Event Production and Coordination needs. 

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Qualifications

  • Bachelor’s Degree required or 3 – 4 years of related experience and/or training, or equivalent combination of education and experience.
  • Minimum 3 years of previous management experience – including but not limited to – interviewing, hiring, and training Team Members; planning, assigning, and directing work, appraising performance, rewarding and disciplining Team Members, addressing complaints and resolving problems.

  • Ability to develop and present training materials. 

  • Ability to write routine reports and correspondence. 

  • Ability to speak effectively before groups of customers or Team Members of organization.

  • Ability to deal with problems involving several concrete variables in standardized situations.

  • Possess knowledge of Microsoft Word, Excel, Access, Outlook, and payroll systems.

  • Ability to work nights/weekends/flexible schedule.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What experience do you have developing and presenting customer service training programs?
2. How do you ensure that staff you are responsible for deliver the level of customer service that you expect of them?
3. What is the largest staff you have supervised?
4. What are the keys to effectively managing a large staff?
5. What are your salary expectations?


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Facility Operations/Security: Facility/Venue Management
Facilities Manager - Santa Cruz Warriors (Santa Cruz, CA)

About the Position 
The Santa Cruz Warriors are looking for an organized, experienced and knowledgeable Facilities Manager. This individual will be responsible for the day-to-day administration of policies, procedures and programs that assure a well-managed, well-maintained facility. The ideal candidate will have a strong facilities background with a proven record of providing exceptional service to the concerns and needs of facility occupants in conjunction with the organization’s goals and objectives. This is a full-time salaried position reporting to the President of the Santa Cruz Warriors. 

Key Responsibilities 

  • Develop and ensure execution of all maintenance programs relating to the interior and exterior conditions and appearance of the property, assuring the highest levels of customer satisfaction.
  • Ultimately responsible for continual communication and interaction with company management relating to the interior and exterior conditions and appearance of the property. 
  • Schedule routine and preventative maintenance, cleaning and inspection of grounds, buildings, structures, plumbing electrical fixtures, appliances, HVAC equipment and other facility components.
  • Coordinate facilities staff and ensure continuous service to building. 
  • Oversee the selection and coordination of all maintenance service contractors and ensures all contractual provisions are met.
  • Ensure any construction activities move according to pre-determined schedule and contract specifications are followed.
  • Ensure use of best practices in operation of facilities and in providing of services in accordance with company policy and operating standards.
  • Develop, evaluate and implement departmental policies and procedures, goals and objectives, and standards of work for the maintenance department.
  • Manage monthly, quarterly, and annual reporting of activities.
  • Conduct research, makes site visits, and find resources to develop recommendations on a wide variety of events.
  • Manage all facets of on-site logistics before, during, and after events.
  • Manage outside rentals of the facility, including contracting and coordination of services.
  • Responsible for ensuring all office and systems furniture is functional, in good condition and conforms to set standards. Monitor building furniture and supplement or reduce as needed. Oversee and audit all furniture installations and reconfigurations. 
  • Ensure that floor plans and seating assignments are accurately represented and conveyed to the appropriate levels of management.
  • Perform regular “sweeps" of the workspace to identify areas/items/equipment/materials in need of repair, replacement or upgrade.
  • Ensure fire safety equipment (fire alarm system, smoke detectors, fire extinguishers, etc.) are operational and that inspections are current. 
  • Comply with all OSHA, ADA and other safety and security policies. 
  • Respond to emergencies at the property, or other nearby properties if paged or called. 
  • Available to address emergency situations after hours such as security issues, plumbing, fire/life safety issues, etc.

Requirements 
This position requires a highly motivated, hardworking individual with superb customer service skills who can work in a fast paced environment and meet the following qualifications: 

•    Bachelor’s degree.
•    Minimum 3 years previous facilities management experience.
•    Excellent written, verbal and interpersonal communication skills.
•    Knowledge of all Microsoft Office applications.
•    Able to bend, stretch, and lift up to 50lbs.
•    Able to stand for long periods of time.
•    Extremely high attention to detail and organization.
•    Ability to be proactive and flexible in the face of change and last minute initiatives.
•    Flexible schedule – evenings and weekends may be required. 


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Facility Operations/Security: Food/Beverage Management
Assistant Concessions Manager - Utah Jazz (Salt Lake City, UT)

The Utah Jazz and All-Star Catering have an immediate full time opening for an Assistant Concessions Manager.  This position is responsible for assisting the Sr. Concessions Manager and Concessions Manager with running stands during events at the EnergySolutions Arena and Smith's Ballpark.  Champion the company's Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Is expected to work under the schedule set by the Sr. Concessions Manager including nights, weekends, mornings, evenings, and holidays.
  • The Manager will assist in routine and preventative maintenance of concession stand equipment.
  • Assist the Sr. Manager in coordinating concession operations at our facilities.
  • Ensure the needs and questions of the public are understood and responded to, maintain good public relations at all time.
  • Recruit Non Profit Organizations to fundraise at EnergySolutions Arena and Smith's Ballpark
  • Will be responsible for Quality Assurance program for concessions
  • To inform Sr. Concessions Manager of repairs, issues, complaints by public, etc. Inspect facility for hazards or faulty equipment and ensure repairs are promptly and properly made.
  • Assist in ensuring that staffing levels are appropriate for each scheduled event.
  • Perform maintenance and custodial duties as required.
  • Perform other duties as assigned by the Sr. Concessions Manager.
  • Responsible for maintaining a safe and clean environment.
  • Employ appropriate health standards.
  • Help to supervise concession employees, including disciplinary meetings.
  • Assist in recruiting third party vendors to work at major events
  • Assist with end of night and month end reporting is completed in an efficient manner.
  • Will be responsible for scheduling employees and community groups to staff concessions stands for events.
  • Will provide in stand training for new supervisors, leads and cashiers and ensure that continued training is provided to the same.
  • Other duties as assigned.

Knowledge and Skills

  • Bachelor Degree in Business Management or Food Service equivalent with 2-3 years of concession experience preferred
  • Preference given to individuals with Micros Tangent POS experience
  • Operational skills for concession equipment desired
  • Computer literacy and accounting skills required
  • Demonstrates decision making abilities
  • Has exceptional interpersonal skills
  • Requires working a flexible schedule including nights, weekends, and holidays
  • Can effectively manage up to 300 employees and Community Groups
  • Must be able to travel to different venues in own vehicle
  • Must be able to pass a background check, drug test, and have an acceptable driving record.

Physical Demands

  • Must be able to lift up to 25 pounds continuously
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Customer Service--the individual understands his/her role in providing service.
  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

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Facility Operations/Security: Food/Beverage Management
Senior Concession Manager - Utah Jazz (Salt Lake City, UT)

All-Star Catering, a division of Larry H. Miller Sports and Entertainment, has a Senior Concessions Manager position available.  All-Star Catering is the in-house food and beverage provider for the Utah Jazz, and Salt Lake Bees (L.A. Angels Triple-A Team),

This position is responsible for running our concessions department. Will have full responsibility for the Profit and Loss of the department. Will oversee all staffing issues and employee issues. Champion the company's Mission and Vision, and model the company Values.

Duties of this position will include, but not be limited to:

  • Develop new food concepts and implement
  • Create a safe, high quality experience for our business associates
  • Create standards for guest experience and employee training
  • Provide a high quality food and beverage experience
  • Closely manage inventories for cash controls
  • Evaluate marketing and operational opportunities to maximize per caps and profitability
  • Managing concessions operations at multiple venues
  • All other duties as assigned
     

Qualifications will include:

  • Degree in Business, Hospitality or related field of study
  • 5+ years experience in high volume concession food service operation
  • Full knowledge of health and safety codes
  • Alcohol server training and Serve Safe certified
  • Experience managing multiple venues
  • Must be able to pass a pre employment background and drug screening

Interested and qualified candidates please fill out your profile as completely as possible.
 

Larry H Miller Sports & Entertainment is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list and describe your related job experience for position above
2. Please list years of experience in related position
3. YES/NO: Are you available to work nights, weekends and Holidays?


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