Current available jobs in Facility Operations/Security:


» Part-time Shift Security Guard - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Specialist, Customer Service - Atlanta Hawks Basketball Club (Atlanta, GA)
» Assistant Manager, Arena Operations - Golden 1 Center (Sacramento, CA)
» Director, Security - Golden 1 Center (Sacramento, CA)
» Guest Relations Host - Memphis Grizzlies (Memphis, TN)
» Event Manager - Memphis Grizzlies (Memphis, TN)
» Director, Guest Services - Memphis Grizzlies (Memphis, TN)
» Engineer/ Engineering Helper - Miami HEAT (Miami, FL)
» Engineer/ Food & Beverage Technician - Miami HEAT (Miami, FL)
» Maintenance Attendant- Part Time/Event Staff - Miami HEAT (Miami, FL)
» Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Event Manager - Monumental Sports & Entertainment (Washington, DC)
» Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)
» Director of Event Operations - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Maintenance Attendant - Phoenix Suns and US Airways Center (Phoenix, AZ)
» Suite and Loft Account Manager - Sacramento Kings (Sacramento, CA)
» Outdoor Box Office Usher - Toyota Center/Houston Rockets (Houston, TX)



Facility Operations/Security: Security
Part-time Shift Security Guard - Atlanta Hawks and Philips Arena (Atlanta, GA)

Ever dreamed of being on the Hawks roster? Here’s your chance. ATL Hawks LLC has immediate openings for part-time Shift Security Guards at Philips Arena. ATL Hawks LLC is the home of the Atlanta Hawks (NBA) and world-class entertainment venue, Philips Arena.

Shift Security Guards are responsible for maintaining a safe and secure environment for Philips Arena employees and guests with responsibilities that include:

• Must be knowledgeable of security and company policy and procedures
• Lock/unlock areas as requested
• Monitor CCTV activity and access control system
• Monitor fire alarm system
• Patrol interior/exterior areas of the arena
• Respond to incidents
• Control shipping and receiving
• Check bags/packages
• Register visitors
• Other duties as assigned

Qualifications:
• High school diploma / GED
• Two years security and/or military experience
• Clear criminal background check
• Good verbal and written communication skills
• Detail oriented
• Computer skills (Microsoft Office)
• Valid GA Drivers License
• Must be physically able to demonstrate proficiency with all security equipment including that associated with the use of force, as well as obtain and maintain Red Cross First Aid Certification, and pass written tests related to security policy and procedure on an annual basis.

Shifts Available:
1st Shift      6:30 a.m. - 3:00 p.m.
2nd Shift     2:30 p.m. – 11:00 p.m.
3rd Shift     10:30 p.m. – 7:00 a.m.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a high school diploma / GED?
2. Yes/No: Do you have a valid GA drivers license?
3. Yes/No: Are you at least 21 years of age?
4. Yes/No: Do you have a minimum of 2 years security experience?
5. Yes/No: Have you applied previously for this position at Philips Arena? If so, when?
6. Please list your first preference for the shift you are interested in (1st, 2nd or 3rd).
7. Please list your second preference for the shift you are interested in (1st, 2nd or 3rd).


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Facility Operations/Security: Event Guest Relations
Specialist, Customer Service - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE: The Specialist of Customer Service joins the Customer Service Department Management team to supervise 2 full-time and 6 part-time administrative staff.  This role serves as Manager-on-Duty for concerts and games, managing up to 250-300 staff and operational procedures. In addition, this role coordinates critical components of event operations and regularly assesses department operations, procedures and systems.  The specialist conducts new hire and refresher trainings, in addition to serving as a lead on other initiatives geared toward the development of a customer-focused environment.

RESPONSIBILITIES:

  • Exercises direct or functional supervision over support and event staff
    • Responsible for supervision of the entire department in the absence of, or in addition to, Manager of Customer Service
  • Coordinates department operations such as scheduling, deployment of event staff and payroll
  • Coordinates and supervises event-payroll process and associated staff and submits payroll reports by deadline
  • Resolves escalated customer service matters promptly and appropriately, creating life-long customers
  • Performs preliminary investigation of general liability incidents including case creation, fact gathering and appropriate interaction with involved parties
  • Leads event staff hiring events, ensuring adherence to policy and procedure and making hiring decisions
  • Analyze feedback received through multiple channels; use data to inform recommendations for changes to training and/or operational procedures
  • Assists in resolving employee concerns and other barriers to developing a customer-first environment
  • Responsible for managing secret shopper program and supervising associated staff
  • Creates, prepares and distributes department and/or event related documents and information to employees
  • Responsible for ordering and stocking department office and event-related supplies
  • Responsible for planning and executing event staff meetings, trainings, staff parties and unforeseen internal events
  • Joins manager-on-duty rotation for events, supervising up to 250-300 frontline staff
  • Prepares the monthly bulletin boards, newsletter, birthday cards, sympathy cards and other correspondence for the Guest Services department
  • Responsible for development and execution of recognition program for part-time staff. Other duties as assigned

QUALIFICATIONS:

  • 5 years direct customer services experience required
  • 1 year direct supervisory experience required
  • 6 years experience in a professional environment or equivalent combination of education and experience
  • Bachelor’s degree in Business, Hospitality Management or a relevant field highly preferred
  • Possesses excellent written and verbal communication skills; strong reflective listening skills
  • Possesses keen interpersonal skills with a customer-first attitude
  • Proven ability to deal with and resolve difficult situations involving customers and/or staff members
  • Experience in dealing with medium-sized to large groups; general public
  • Ability to operate a variety of office machines
  • Must be proficient in Microsoft Office applications (with an emphasis on Excel)
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees
  • Ability to interpret and/or convey a variety of instructions furnished in written, oral, diagram, or schedule form
  • Position requires the ability to stand for extended periods of time, walk, use of hands to handle or feel, reach with hands and arms, sit for extended periods of time and climb stairs
  • Position requires the ability to occasionally lift and/or move up to 20 pounds
  • Position requires the ability to work in environment with moderate to loud noise levels
  • Must be available to work late nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you supervised a staff of 5 or more employees?
2. Do you have at least 5 years experience in a direct customer service role?


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Facility Operations/Security: Facility/Venue Management
Assistant Manager, Arena Operations - Golden 1 Center (Sacramento, CA)

RESPONSIBILITIES:

 Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Supervision of all Operational Crews with specific responsibility for the Event set up and breakdown.

  • Ensures facility readiness from event to event including planning, coordination and scheduling.

  • Assists with scheduling personnel using the ABI System.

  • Assists with hiring, training, performance evaluation, coaching, counseling, and when necessary, taking disciplinary action.

  • Also assists with the coordination of work projects related to building maintenance.

  • Ensures that union contracts, state, and federal laws and regulations are upheld and adhered to.

  • Understands the importance of Company policies and procedures and implements same.

  • Responsible for quality control for department, Including uniform standards, behavior standards, customer service standards as well as arena appearance.

  • Responsible for Safety Programs that pertain to Arena Operations.

    QUALIFICATIONS:

    Bachelor’s Degree in Business Management or related field required.

  • Master’s Degree in Sports Administration with an emphasis in Facility and Event Management is preferred.

  • Minimum of two years’ experience in a Sports related Facility Management role is required.

  • Computer skills including Microsoft Word, Excel, Power Point and Outlook.

  • Basic knowledge of California labor and employment laws is preferred.

  • Working knowledge of the service industry is preferred.

  • Must be highly organized with the ability to multi-task.

  • Work with a sense of urgency and priority.

  • Ability to work independently and as part of a team.

  • Must have strong interpersonal communication skills.

  • Strong customer service orientation.

  • Must be available to predominantly work an overnight shift.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience working in a Sports related Facility.
2. Describe your past experience supervising Operational Crews with specific responsibility for the Event set up and breakdown.
3. Are you available to work a flexible schedule to include nights, weekends and holidays.
4. What are your salary expectations? Be specific.


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Facility Operations/Security: Facility/Venue Management
Director, Security - Golden 1 Center (Sacramento, CA)

Position Description:

The Director of Security directs, manages, supervises, and coordinates the activities and operations of the Security Department, including 24-hour and event security for the Golden 1 Center. This position will establish and maintain relationships with local, state and federal law enforcement and life safety units. The successful candidate will also serve as the venue and team security liaison with the NBA and will embrace and help drive the NBA Elevate program and existing organizational values and standards throughout all event services.

Key Responsibility Areas (KRA’s):

1.  Provide overall leadership for all services and activities involved in facility and event security, emergency preparedness, and risk management using independent judgment and personal initiative

2.  Plan, develop and implement programs to ensure the security of facility staff, property and attendees

3.  Manage all full-time Security Managers and Security Officers. Oversee the security Command Center and all related security systems and content, including CCTV and security technology throughout the arena property.  Investigate all security related incidents and follow up with written reports and recommendations.

4.  Execute NBA Arena Security Procedures & Guidelines

5.  Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; implement improvements

6.  Direct, train, motivate and evaluate security staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures

7.  Plan, direct, coordinate, and review the work plan for the Security Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

8.  Lead regular event security and venue safety briefings with internal stakeholders and public safety

9.  Oversee Purchasing/Ordering security related goods and services and approval of invoices for payment

10. Manage the scheduling of external event staffing personnel including, but not limited to, off duty police officers, EMT’s, peer group security as needed

11.    Manage and participate in the development and administration of the Security Department annual budget; forecast additional funds needed for staffing, training, equipment, materials, and supplies; monitor expenditures; implement adjustments as necessary

12.    Provide effective direction to staff in emergency response situations. Update and manage facility EOP with regular updates and exercises

13.    Monitor and maintain the facility’s computerized life safety and security systems, including fire, security camera and access control

14.    Establish and maintain effective working relationships with local, state and Federal law enforcement and life safety agencies

15.    Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate

16.    Interpret and apply Federal, State and local policies, procedures, laws and regulations.

17.    On-call 24/7, as needed and based on Golden 1 Center activities

18.    Performs all other duties and responsibilities, as assigned

Technical Expertise:

·   Direct leadership experience where coaching and performance is emphasized

·   Experience in a major sports & entertainment venue strongly preferred

·   Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes and regulations.

·   Must be able to provide effective direction to staff in emergency response situations

·   Experience in crisis management, investigation skills, security technology, life safety, risk management, guest experience, payroll, and scheduling preferred

·         Proven track record of building high performance teams

·         Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees

·         Strong business acumen

Education and/or Experience:

·         Bachelor's degree (BA/BS) from four-year College or university in Criminal Justice, Business Administration, or related field.

·         Minimum of 10 years’ experience related to building or event security

Certificates, Licenses, Registrations:

Must possess a valid state Driver's License.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

·         Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

·         Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

·         Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

·         Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

·         Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Other Qualifications: Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your arena/venue security experience?
2. What experience do you have supervising staff?
3. What are your salary requirements?


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Facility Operations/Security: Event Guest Relations
Guest Relations Host - Memphis Grizzlies (Memphis, TN)

Position Purpose

Our seasonal Guest Relations Hosts are responsible for front line customer service to all FedExForum guests.  This role includes greeting and assisting guests, filling special requests, and proactive problem solving during events.

 

Essential Duties & Responsibilities

  • Ensures all guests are greeted upon arrival and first impression standards are met

  • Maintains designated station during scheduled event time

  • Ensures all clients have correct tickets and or credentials to enter host area of control.

  • Learns the layout of FedExForum and re-directs guests to the correct area of the building when assistance is needed
  • Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality

  • Demonstrates Fans First initiatives in customer interactions for all FedExForum events.

  • Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers

  • Remains in position unless redeployed by Supervisor or full time staff member.

  • Services and fulfills individual requests with expedience and care

  • Responds to all inquiries, suggestions and concerns from guests

  • Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns

  • Accepts, upon rotation, additional event responsibilities, to include chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre- and post- event briefings.

  • Supplies detailed event information to the Guest Relations Supervisor  during your shift so that all event  issues have been resolved or passed on to the appropriate department

  • Other duties as assigned

     

Skills, Experience & Abilities

  • Must be 18 years of age or older

  • High School Diploma or equivalent

  • Must be able to stand for long periods of time

  • Must be available to work at least 90% of arena events

  • Must have availability to start shifts as early as 4:30 pm -5:30 pm for basketball games, and for non- basketball events start times vary by event. Shifts can end as late as 1:00 am

  • Minimum one year hospitality, guest service or other direct customer contact experience with heavy emphasis on providing an exceptional level of customer service and satisfaction

  • Strong communication, written and interpersonal skills.  Must be people-oriented and enjoy working in a team oriented environment

  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s

  • An energetic, positive, and self-motivated person.  Must be diplomatic, mature and professional

  • Must be able to lift up to 10 lbs

  • Must have a passion for the sports and entertainment industry

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your part-time availability?
2. What experience do you have working directly with customers?
3. Are you able to work holidays and weekends?


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Facility Operations/Security: Facility/Venue Management
Event Manager - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Event Manager is responsible for the complete operation and execution of all events and functions from initial costing to settlement.  This position will manage the operational needs and requirements for all events at FedExForum, as well as events in the community. The Event Manager is the primary departmental liaison with all departments for the successful planning of all events at FedExForum.

 

Essential Duties & Responsibilities

  • Provide cost estimates to Event Booking for all assigned events in a timely manner
  • Provide CAD drawings for scaling and production on all assigned events in a timely manner
  • Serve as liaison between promoter, production and facility on all assigned events
  • Serve as liaison to all contractors and departments as needed for assigned events
  • Provide staffing levels for all contractors and departments needed for assigned event
  • Provide supervision of Event Coordinator in day to day activities including events they are assigned;
  • Develop and maintain event budget reports including payroll, event invoicing, expense logs, time logs, damage reports, etc.;   
  • Provide documentation and ensure correct billing from contractors for the settlement of all assigned events in a timely manner.
  • Participate in event planning meetings for other departments as required
  • Develop and create event documents to communicate with all departments regarding operational needs and ensure that all requirements of the technical rider are met for all assigned events;
  • Work with all departments to coordinate master schedule and work orders;
  • Manage execution of outside service contracts for applicable areas relating to events including Production Labor Services, Peer Security, First Aid, Parking,
  • Negotiate supplier and vendor contracts as required;
  • Develop and maintain post event summary and correspondence as required for all events;
  • Assist in the process and tracking of the operations budget including the reconciliation of invoices, report processing and recommendations ;
  • Serve as a resource to other departments on events outside of facility
  • Assist as required at team events;
  • Conduct building tours;
  • Other duties as assigned

Required Skills, Experience & Abilities

Essential:
 

  • Bachelor’s degree from a four year college or university in Facility Management or Sports Administration;
  • At least three years of experience in the management of large scale functions or events,  concerts, family shows, NBA basketball games, and NCAA games;
  • Proven ability to develop, organize and communicate event documents for the staging of large scale public events;
  • Effective communicator in a high pressure, fast paced work environment.  Proven decision maker in pressure situations;
  • Skill and ability to organize, plan and prioritize daily workloads; proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high pressure situations;
  • Ability to work as a team player and support a team environment;
  • Demonstrated skill in providing high standards of quality service;
  • Skill in establishing strong customer relations and meeting or exceeding customer needs and expectations;
  • Must be able to work evenings and weekends, as required;
  • Proficiency with MS Word, Excel and the creation of financial documents

Preferred:

  • Proficiency in AutoCAD Suite;
  • Knowledge and passion of NBA Basketball;

                      

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have at least three years of experience in the management of large scale functions or events?
4. What is your current salary?
5. What are your salary requirements?


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Facility Operations/Security: Event Guest Relations
Director, Guest Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Director, Guest Services is responsible for directing event services and staff services functions for FedExForum including Guest Relations, Staff Services, Public Safety, First Aid and Parking.


 

Essential Duties & Responsibilities

  • Develop annual business plans and strategies for the Guest Services Department.
  • Work with the Human Resources Department in the recruiting, selection and hiring of event staff.
  • Work with the Human Resources Department in the development and execution of event staff training programs, and continue programs consistent with providing championship guest services.
  • Manage evaluation process for all guest relations team members.
  • Responsible for managing employee scheduling process for Arena Operations Event Staff.
  • Work closely with the Director, Facility Operations and Director, Event Booking to ensure event staffing and deployment levels are correct and fall within event budget Pro forma.
  • Building working relationships with NBA Security, local, state and federal law enforcement and fire agencies.
  • Negotiate and manage execution of vendor contracts and onsite event management to include but not limited to:  Emergency Mobile Health Care; Memphis Police Department; Andy Frain Services, and AmeriPark.
  • In conjunction with other Directors and Vendor Partner Groups, develop, implement and consistently refine all front of the house policies, procedures and training.
  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery to both internal and external customers.
  • Ensure the department presents a professional image at all times, keeping foremost the mission of delivering a world-class championship experience to our fans and guest.
  • Work closely with Finance and payroll team for Celayix system administration, training & support.
  • Manage Celayix payroll reporting process for all Guest Relations and Premium Services staff.
  • Perform ongoing evaluation of guest relations programs and revise as necessary to meet our guest’s expectations;
  • Research, develop and oversee the mystery shopper program, comment cards and surveys.
  • Develop and oversee the tour program and work with marketing team and outside organizations (such as Rock N' Soul, tour agencies, etc.);
  • Act as Executive in Charge/Manager on Duty for events as needed
  • Manage the parking operation by active involvement and initiation of new revenue and cost saving opportunities.
  • Stay current with new information, techniques and technology concerning the customer service industry
  • Promptly handle and follow up with guests on any major concerns or requests and ensure all correspondence is handled in an accurate and expeditious manner.
  • Manage uniform issues including design, review, inventory and upkeep
  • Facilitate and issue parking passes for all full time staff, vendor partners and ownership as required.
  • Work games and special events as required to support the Event Services team;
  • Other duties as required

Skills, Experience & Abilities

Essential:

  • Bachelor’s degree from a four year college or university in a field related to hospitality management;
  • At least 5 years of experience in management experience in a service role;
  • Previous experience in management of parking operations;
  • Committed to ensuring superior guest service and supporting the Arena Operations team;
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization;
  • Positive, friendly, outgoing, winning attitude, incorporating integrity, confidentiality and discretion
  • Experience in contract negotiation, development and execution
  • Strong verbal and written communication skills;
  • Highly organized with good coordinating and project management skills;
  • Able to meet tight deadlines and work effectively in a high pressure environment;
  • Dynamic, hard working, confident;
  • Proficiency with MS Word, Excel, PowerPoint, Outlook and the internet;
  • Must be able to work evenings, weekends and holidays, as required

·         Preferred:

  • Knowledge of and a passion for the sports and entertainment industry
  • Four years guest relations/service management experience in a professional sports/entertainment field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. How many years of experience do you have dealing with parking operations?
5. What is your current salary?
6. What are your salary requirements?


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Facility Operations/Security: Facility/Venue Management
Engineer/ Engineering Helper - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Perform all general maintenance and repairs on all furniture, fixtures and equipment. Perform and assist building engineering staff withall required building maintenance repairs. High school diploma and at least three years of experience as a handyman. Blueprint and line diagram interpretation knowlege a must. Knowledge of Building Automation/HVAC Controls technician preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Facility Operations/Security: Food/Beverage Management
Engineer/ Food & Beverage Technician - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Maintain and repair all food and beverage equipment in the facility including but not limited to: All coolers, freezers, ice machines, beer propulsion systems, ovens, heating elements, food warmers, skillets, dishwashers, sinks and all other heated or cooled food and beverage equipment.

High School diploma and at least 3 years of experience as a Food & Beverage equipment service technician. Must have blueprint and line diagram interpretation knowledge. Must also have a universal refrigeration technician certification.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have at least 3 years and a Food & Beverage Technician?


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Facility Operations/Security: Custodial/Housekeeping
Maintenance Attendant- Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: General cleaning of parking facilities; barricade set-up and pick-up; Pressure washing, re-striping and painting; assist maintenance supervisor with traffic management planning. High school diploma or general educational degree (GED).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience pressure washing?


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Facility Operations/Security: Event Guest Relations
Event Services Greeter - Part-Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests coming off the elevator or escalator and assist with their inquiries. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred. Responsibilities include: Serve as an Event Services Greeter on the interior landing locations of the Arena while providing friendly and courteous assistance. Assist guests with inquiries, direct guests to their seating section, providing accurate facility information (nearest ATM, Guest Services location, store locations, F&B options, interactive experiences taking place during the event, Miami HEAT/AAArena upcoming events).Greet all guests upon entry/exit with a warm welcome/thank you for coming, see you soon/next game and providing date and opponent name. Maintains professional use of radio etiquette for internal communication during HEAT games and Arena events.Provides a professional image at all times through appearance and dress.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. List three adjectives that describe you?
2. (Yes/No) Are you bilingual in English and Spanish?
3. Where did you hear about this position?


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Facility Operations/Security: Facility/Venue Management
Event Manager - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates four professional sports teams: the NBA's Washington Wizards, NHL's Washington Capitals, WNBA's Washington Mystics and the AFL’s Washington Valor (set to debut in 2017). The group also owns and operates Verizon Center in Washington, D.C., which is annually ranked as one of the top venues in the world. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the training facility for the Capitals and EagleBank Arena on George Mason University's campus. The District of Columbia and Events DC will open a new sports and entertainment facility in Southeast DC in 2018, which will become the new training facility for the Washington Wizards and Mystics. It will also include a 5,000 seat arena as the eventual home of the Washington Mystics. Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE.

Overview:  Responsible for coordinating assigned events from the time the event is booked through settlement.

 Responsibilities:

  • Coordinates arena events from the time the event is booked through settlement.
  • Responsible for production of the event to include, but not limited to, reviewing and fulfilling contract obligations, creation of accurate ticket manifests in conjunction with the Box Office, creation of CAD documents, procurement of equipment, labor and permits as needed, and communicating all relevant event information to building staff.
  • Reviews event technical and production riders to determine the availability of the provisions as outlined by the act and arranges for labor and available items.
  • Coordinates with all arena departments to fulfill contract obligations and successfully produce events for our clients and patrons.
  • Serves as the on-site Arena Production Representative during the event, arriving at load-in and remaining on site until supervisory duties are no longer required.
  • Serves as day-to-day liaison for a major arena tenant, reviewing and approving ancillary event requests, and communicating information to appropriate building staff as needed. 
  • Responsible for working games and assisting in executing all game day activities with the team. 
  • Travels as necessary to observe and gather information on major upcoming booked events.
  • Other duties as assigned.

 

Minimum Qualifications:

  • Bachelor’s degree.
  • Five years of related professional experience.
  • Computer Aided Design (CAD) software a plus.
  • Ticketing Software knowledge a plus.
  • Ability to work nights, weekends and holidays.
  • Excellent oral and written communication skills.
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Strong knowledge of MS Office, including Word, Outlook, PowerPoint and Excel.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Facility Operations/Security: Event Guest Relations
Part-Time Guest Services Attendant - Philips Arena (Atlanta, GA)

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:
• Communicating effectively and professionally with guests
• Appropriately greeting guests and scanning tickets
• Searching bags of guests entering Philips Arena according to set guidelines
• Anticipating guest needs and concerns
• Directing guests to seating sections as well as other attractions and amenities within Philips Arena
• Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy
 

QUALIFICATIONS:
• 1+ years previous customer service experience preferred
• Team player attitude and ability to work in a team environment
• Good verbal and written communication skills; basic report writing skills necessary
• Ability to interact with a diverse group of guests in a friendly and positive manner
• Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
• Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
• Work shifts that could last one to two (1-2) hours after the event ends
• Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain
• Must be able to pass a criminal background check

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Have you worked for Philips Arena previously? If so, which department/when?
2. Yes/No: Have you applied for a position with Philips Arena previously? If so, which department/when?
3. Yes/No: Do you have reliable transportation to travel to and from work?
4. Yes/No: Are you available to work during the following holidays, including, but not limited to: New Year's Eve, New Year's Day, Martin Luther King Day, Independence Day, Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day?
5. Yes/No: Are you available to work 5:15 PM-Midnight, Monday-Friday?
6. Yes/No: Are you available to work between the hours of 8:00 AM-Midnight on Saturday and Sunday?
7. Yes/No: I understand that this is a part-time position and scheduling is dependant on the event schedule with no number of hours guaranteed.
8. Please indicate the date in which you are available to start.
9. What is the length of your availability to work part-time in this position? (A) 1-3 Months (B) 3-6 Months (C) 6-9 Months (D) 9+ Months


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Facility Operations/Security: Facility/Venue Management
Director of Event Operations - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

This position is responsible for the overall function and direction of the Events and Facilities Services Departments which includes supervision of Event Managers, Housekeeping, the Events Crew, and the Set-up Crew. You will provide leadership and management to the departments to identify event goals, ensure event readiness and build relationships with internal and external stakeholders to ensure maximum operational efficiency.

Primary (Essential) Duties

  • Hire, train, develop and hold accountable all direct reports and extended staff and assign workflow based on job duties and total event load; ensure all employees have career development opportunities in accordance with their annual goals
  • Ensure all events are developed and executed with an eye for thorough and timely communication, “orange carpet service” and safety of all guests and staff
  • Act as primary contact for major shows and oversee event management from start to finish (approximately one per month, dependent on event load)
  • Build all shows in conjunction with the Box Office in accordance with production needs, necessary operational efficiencies and maximum revenue opportunities and turn over to Event Managers after on-sale
  • Develop and manage relationships with Events and Facilities vendors and ensure their performance meets TSRA standards while controlling costs, including temporary workforce & cleaning (ISS) and exclusive labor provider (Rhino)
  • Interface with Phoenix FD on unique fire marshal issues, including formal appeals, safety training and forthcoming code changes
  • Oversee the Facilities and Event Management annual budgeting process; work with Event Operations Coordinator to ensure timely and accurate reconciliation and payment of invoices
  • Lead SES operational departments in problem-solving and identifying ways to optimize efficiency; set an example with a solution-oriented approach to difficult guest, client and co-worker interactions
  • Attend and be prepared to participate in required meetings
  • Develop long term plans for operational excellence
  • Enforce Talking Stick Resort Arena policies and procedures throughout each event and ensure compliance with ADA, local and state fire and safety ordinances

Additional Responsibilities/Non-Essential Duties

  • Assists in providing information and reports, as necessary, for the development of capital budgets. Included, but not limited to, short term and long term planning of maintenance, facility improvement, and cost reduction proposals

Knowledge, Skills and/or Abilities

  • Proficiency in Microsoft Office applications including Word & Excel
  • Strong verbal and written communication skills, including timely responses
  • Strong organizational skills and multi-tasking ability
  • Ability to lead a team as well as function well as part of a team
  • Maintain sound decision-making and a positive attitude in stressful situations and in a fast-paced, dynamic work environment
  • Ability to develop, manage, and trend product inventory and services
  • Effectively and efficiently communicates changes and maintains an in-depth understanding of how each event decision impacts various departments and overall business
  • Strong teamwork-centered approach to event and venue management while demonstrating a high level of personal accountability and pride in work

Experience/Education Requirements

  • College degree or equivalent experience required
  • 3-5 years previous experience planning and executing large, high-profile events in an arena environment required
  • 2 or more years of supervisory experience required
  • Experience and knowledge in operation with current OSHA standards
  • Basic understanding of AutoCAD preferred

Working Conditions and Physical Demands:

  • Flexible schedule including evenings, weekends, and some holidays to meet the business needs
  • Ability to bend, climb stairs and lift frequently
  • Ability to continuously stand or walk
  • Climb up onto and down from equipment
  • Lift up to 50 pounds
  • Able to manipulate small hand tools
  • May occasionally walk on slippery or uneven surfaces
  • Noise level in the work environment is frequently loud

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years previous experience planning and executing large, high-profile events in an arena environment?
2. Do you have 2 or more years supervisory experience?
3. Do yo have AutoCAD experience?


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Facility Operations/Security: Parking Operations
Maintenance Attendant - Phoenix Suns and US Airways Center (Phoenix, AZ)

Sports and Entertainment Services is the management company for the facilities that host the following teams: Phoenix Suns, Phoenix Mercury, Arizona Rattlers, and Arizona Diamondbacks.

The Traffic Support Services department for (SES) is currently recruiting for a hourly full-time, benefits eligible, Maintenance Attendant. Work Schedule will be Monday through Friday and is subject to change based on need.

Essential Duties and Responsibilities:

• Maintaining the garages and surface lots on a daily basis
• Maintain garage equipment
• Maintain garage supplies (cones, barricades, etc)
• Cover breaks when necessary
• Assist with events when necessary
• Special projects from management as needed
• Keep and maintain work log as required
• Other duties as needed


Required Skills/Qualifications:

• Excellent communication skills
• Possess a great work ethic and attitude
• Ability to stand for long periods of time
• Ability to lift and carry up to 50 pounds
• Must have a valid driver’s license

Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and hourly requirements. 


Sports & Entertainment Services is an Equal Opportunity Employer


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Facility Operations/Security: Event Guest Relations
Suite and Loft Account Manager - Sacramento Kings (Sacramento, CA)

Summary Under general direction and supervision, the individual in this position will play a key role in establishing dynamic relationships with our Suite and Loft clientele, providing superior customer service and will assist in executing a long-term renewal strategy. 

Essential Duties and Responsibilities include the following. Individual may participate in special projects that support departmental goals and objectives that may be deemed as essential by the Sr. Manager, Suites & Premium Services.

  • Build and retain relationships with Golden 1 Center suite and loft clients
  • Act as the primary point of contact for assigned suite and loft holders to ensure first class hospitality during their attendance at all Golden 1 Center events (Kings and non-Kings)
  • Act as the liaison between all internal departments to ensure that assigned suite and loft holder expectations are met and exceeded 
  • Manage retention programs and events for existing suite holders
  • Actively contribute to and participate in private suite and loft holder special events, trips and activities
  • Assist in hiring and training day of game service representatives on the suite and loft service team
  • Supervise day of game service representatives on King and non-King event dates
  • Contribute to and execute yearlong communication strategy to suite and loft clientele
  • Organizes and executes private suite and loft owner events in specified suite/loft locations on non-event/game days
  • Assists in implementing and executing activation events in premium club spaces on suite level during games and events
  • Attentively listens, comprehends and fulfills Suite and Loft owner needs
  • Actively coordinates with other internal departments to ensure the quality of the Suite and Loft rental client experiences from initial sale, to billing, to service, etc.
  • Tactfully handles and resolves team and Suite and Loft holder issues and follows up appropriately
  • Possesses a thorough knowledge of the Sacramento Kings services and Suite and Loft holder benefits

Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
  • Minimum of 3 years’ experience in a service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
  • Excellent communication and interpersonal skills and organizational ability
  • Ability to work with and maintain highly confidential information is required
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
  • Ability to anticipate problems and implement immediate corrective action
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry
  • Effective supervisory skills. Ability to deal effectively with day of game issues. To deal constructively with conflict; execute applicable solutions
  • Must be proficient in Archtics, MS Word, Excel, PowerPoint, Salesforce and Outlook.
  • Proven time management, organizational, and prioritizing skills
  • Ability to work long hours, including nights, weekends, and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients.
2. Describe your leadership style and experience.
3. Please tell us why, in detail, you should be considered for this position.
4. What are your salary expectations?


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Facility Operations/Security: Usher/Ticket Taker
Outdoor Box Office Usher - Toyota Center/Houston Rockets (Houston, TX)

 

*Applicants are asked to apply for the position that best fits their skills and background.  Applicants applying to multiple positions will not be considered.

General Description:
The Outdoor Box Office Associate is a part time position responsible for providing a superior level of customer service to guests as they arrive for events at the Toyota Center.  In addition to answering customer questions pertaining to box office concerns, the Outdoor Box Office Usher will be responsible for assisting customers through the will call and ticket selling windows in a timely manner.  The position will require the Outdoor Box Office Usher to work a schedule ranging from 3 to 20 hours per week depending upon the event schedule, with most call times starting at or around 5:00 p.m.  This ideal candidate for this position is able to work outdoors in all weather conditions.

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
  • Direct customers to the appropriate line for will call, ticket purchasing, or ticket resolution.
  • Interact with guests to answer questions regarding entrances, event start and end times, parking, etc.
  • Monitor ticket lines and suggest changes via radio to the box office staff to efficiently navigate customers through their transactions.

QUALIFICATIONS:

• At least 18 years of age.
• Strong customer service experience.
• Excellent verbal communications.
•Applicant is required to work all Rockets games and Third Party events as scheduled.  This schedule will consist of evenings, weekends, and holidays.  Shifts typically begin at 5:00 p.m. and end at 9:00 p.m.
• Ability to work in hot (temperatures exceeding 100 degrees) and cold (temperatures of less than 30 degrees) environments.
• Detailed oriented, articulate, and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.

**By applying to this position, you understand that you will be required to undergo a background check and drug screening.**

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am able to accomodate a flexible work schedule to include evenings, weekends and holidays.


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