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Retail: Apparel
Team Shop Store Manager - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

Under the direction of the Senior Retail Manager, will manage and direct all Quicken Loans Arena Team Shop store retail strategies including: building and maintaining a high level Store Team, maximizing revenue, executing operational efficiencies and best practices, and ensuring a quality fan and customer retail experience at the Team Shop for all Quicken Loans Arena games and events.

Responsibilities:

TALENT

  • Manage all HR functions for the TeamShop, including recruit, hire, train, develop, coach, and counsel Team Members.
  • Committed to building diversified internal and external bench strength and support cross-training efforts across all retail business units.
  • Ensure Team is consistently focused on creating a memorable fan experience.
  • Hold Team accountable for all retail strategies including service levels, sales, ADS, UPT, visual standards and operational integrity.
  • Achieve labor management goals related to staffing levels, goal setting, performance, productivity, customer service, and payroll.
  • Effectively leads Team to achieve maximum productivity and performance.
  • Effectively communicates with Leadership Team to ensure execution of best practices in all areas of our business.
  • Effectively communicate with staff to deliver consistent messaging, direction, and feedback to promote sustainable results.
  • Offer strong leadership to staff and takes full ownership of areas of responsibility and delivering results.

OPERATIONS

  • Plan, execute, and be accountable for sound financial sales, expense, and payroll budgets.
  • Manage all inventory control functions including price changes, transfers, damages, holds, cycle counts, stock levels and physical inventories.
  • Manage all cash control procedures including opening, closing, POS execution, banking procedures and safe funds.
  • Further develop and maintain standard operating procedures and hold all staff members accountable for 100% compliance.
  • Ensure training and awareness of staff on inventory and loss prevention policies and procedures.
  • Ensure daily store maintenance, upkeep, and cleanliness per standards.
  • Utilize all tools, resources, and technology provided to support effective business planning, reporting, analysis and forecasting.
  • Execute all daily store operations at the highest level.
  • Manage all verbal and written communication in accordance with company standards.

BRAND

  • Set the example for all sales and fan experience standards and initiatives.
  • Promote and support Brand growth by creating a unique, high energy, experiential destination location for our fans.
  • Fully activate customer service model and Team member recognition programs.
  • Communicate merchandise needs /opportunities to Team leader and Buying Staff.
  • Actively participate in planning process related to larger retail initiatives including marketing, promotions, special events, appearances etc.
  • Further develop and maintain partnerships with other departments.
  • Ensure 100% execution of visual standards and marketing guidelines.
  • Create a TeamShop environment that clearly is an extension of the experience fans have in the arena, whether it be The Cleveland Cavaliers, Lake Erie Monsters, Cleveland Gladiators or a Quicken Loans Arena event.

Qualifications:

  • Minimum 4 year college degree preferably concentrated in the area(s) of business management and operations, labor management, retail marketing, and/or inventory control preferred.
  • 3-5 years of retail experience concentrated in store management, labor management, and/or inventory management (preferably in a sports entertainment, specialty retail store, or a department store environment.)
  • Experience in directly managing a team comprised of up to 10 or more employees.
  • Must be customer service oriented with a passion for achieving and operating a highly professional arena/store shopping environment.
  • Experienced in inventory control procedures and policies.
  • Detail oriented with strong analytical skills.
  • Positive attitude and strong work ethic a must.
  • Excellent written and verbal communication skills.
  • Must have strong people skills able to motivate staff to achieve goals.
  • Ability to work independently and as a team member in a fast-paced environment.
  • Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
  • General knowledge and experience navigating the Internet.
  • Experience with retail merchandising software packages that include financial budgeting modules, labor management modules, price management modules, inventory tracking, sales modules and CRM modules is important.
  • Ability to work extended hours based on facility event schedules, workload and deadlines.
  • Ability to lift and transport items weighing up to 50 lbs.
  • Required to work extended periods walking and standing, frequently bending, stooping, reaching, lifting, and light load carrying.
  • Required game-day duties as dictated by job responsibilities and workload.
  • Ability to work a minimum of 95% of all Quicken Loans Arena events which may include but are not limited to basketball games, hockey games, concerts and other special events based on job responsibilities and workload.
  • Required to work 100% of all marquee events including but not limited to playoffs/post season games and scheduled holiday events.
  • Game-day hour requirement: minimum of 2.5 hours prior to facility opening (gates) and one hour post event and/or as dictated by job responsibilities and workload.
  • Non-game hours should be compliant and consistent with corporate front office hours and store operations hours (flex time and days off will be managed and scheduled with team leader based on time worked for events and games with a goal to assure appropriate time off is assigned based on a minimum 5 day working week consistent with corporate standards and policies).
  • Reads, speaks, and comprehends English effectively.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Retail: Apparel
Retail Sales Associate (Warehouse) – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Receive and process all shipments for The Miami HEAT Store and website. Properly price and tag all merchandise. Accurately pick merchandise as per transfer slips. Should be able to lift up to 70 lbs. High school diploma or general educational degree (GED); Six months to one year of cashier/retail experience and strong customer service skills preferred. Must be able to work Mon-Fri from 10-5.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you available to work Mon-Fri from 10-5?
2. (Yes/No) Do you have any experiecne working in a warehouse?


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Retail: Apparel
Customer Service Representative (Retail)- Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Customer Service Representative will be tasked with answering all phone calls and emails during HEAT home games for themiamiheatstore.com. They will also process return packages and exchanges. High School degree and at least 1 year of customer services experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least one year of customer service experience?


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Retail: Retail Buyer
Retail Merchandise Buyer - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Summary

Under the direction of Retail Director, oversees the purchasing of product for the retail stores with responsibility for the overall profit and loss of the department.  The Buyer will work in all aspects of the retail department to ensure proper execution of the vision for the Milwaukee Bucks retail assortment in accordance with Company’s customer service standards and applicable operational standards.

Essential Functions:

  • Works with vendor community to select assortment of NBA licensed product to be sold for the Milwaukee Bucks Proshop.
  • Analyzes sales and profitability numbers to achieve overall organization goals.
  • Travels to NBA Trade shows and vendors to see lines of merchandise that will be selected for sale at sales locations.
  • Negotiate with vendor base to ensure correct cost and retail targets are met for specific purchased items.
  • Aligns with the Marketing Department to showcase the strategies set forth for the Club and achieve the overall company objectives.
  • Prepares business reporting pertinent to the retail business.
  • Works in conjunction with the rest of the retail team to monitor inventory levels and adjust buys (increase or decrease) based on current sales trends.
  • Monitors store floor to ensure that the vision for the purchased product is being executed at the point of purchase, giving direction to Retail staff.
  • Works with the other departments within the organization to coordinate purchases of retail product.
  • Performs duties as assigned.

Education & Experience:

  • Minimum three years’ experience as a manager in a retail environment.
  • Previous experience in buying office at a management level.
  • Bachelor’s Degree with Business Management or Sports Management preferred.

Knowledge, Skills & Abilities:

  • Ability to manage supervisory level associates and entry level retail associates.
  • Problem-solve different situations with internal and external customers.  
  • Excellent guest service skills; ability to adhere to Company’s customer service standards.
  • Ability to interact on a professional level with high profile clients.
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member.
  • Advanced math skills; ability to accurately handle money and count change.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Ability to stand for entire length of shift

  • Ability to walk up and down stairs frequently

  • Bending, reaching, climbing on step stool

  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
  • Travel required up to 10%.

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