Director of Retail Operations - Los Angeles Clippers (Los Angeles, CA)
The Director of Retail Operations's objective is to operate a dynamic, profitable retail operation that supports the goals of the L.A. Clippers to increase exposure and awareness of the brand. The incumbent is responsible for developing and managing the merchandise of all L.A. Clippers consumer products that will increase exposure and awareness in the marketplace. They will be responsible for generating revenue through successful management of retail operations (buying, planning, and marketing) and ecommerce. The incumbent will develop and lead a strategic plan to reach sales goals, integrate and work closely with AEG on store operations, implement customer service initiatives and review market trends for opportunities to capitalize in new areas of retail.
Principal Duties and Responsibilities (*Essential functions)
With L.A. Clippers management team, develop retail operation goals, startup and annual budgets, and metrics for measuring success.
Develop and implement merchandise plan for the retail store, work effectively with AEG on the store operations and interface with the VP Marketing for branding consistency.
Work to develop an inventory storage and restocking plan.
Select and stock new, interesting, desirable, and high quality merchandise that reflects the brand, supports fan engagement efforts, and attracts visitors in its own right.
Create and prepare budgets, projections costs, and overhead costs.
Work with HR to develop, implement, and maintain retail staff pay scale and incentives.
Coordinate with HR for the recruitment, interviewing, and hiring of a retail team.
Onboard and train new employees.
Manage a union workforce.
Develop an online presence for retail operations.
Sourcing and purchasing merchandise, sales, visual merchandising, staff selection and supervision, training and development, loss prevention and interfacing with AEG on procedures to ensure efficient daily operations.
Prepare the retail store for business to the general public and the visitors, fully stocked and staffed in fall of 2015.
Responsible for bringing the L.A. Clippers brand to life in the retail environment.
Communicate on key initiatives across departments to consistently achieve and/or exceed quarterly sales plan objectives.
Develop a compelling strategy to generate sales revenue.
Collaborate and approve product assortment, key item positioning, and promotional plans, ensuring the collection is compelling, commercially viable and supports overall business objectives.
Oversee the research and development of seasonal and hot market trends to anticipate consumer buying patterns and meet change in supply and demand.
Responsible for facilitating an effective and positive partnership between the Team LA Store and the L.A. Clippers.
Maintain existing relationships with existing suppliers and identify new vendors and suppliers as needed.
Manage expense budgets to achieve profit goals.
Monitor and coordinate the daily operations of the retail store ensuring proper staffing levels, sales, inventory, visual merchandising, and service.
Maintain and analyze all financial records relevant to the retail store's operation.
Continue to select and stock new, interesting, desirable, and high quality merchandise and display it in a tasteful and professional manner.
Coach, monitor, and appraise retail staff to provide first-class retail services to visitors to retail store.
Develop product lines, sales goals, promotions, procedures, and visual merchandising.
Disseminate information about retail operations to Clippers management and staff.
Maintain a safe and clean retail environment.
Work with security to minimize shrinkage.
Monitor staff customer service levels; lead by example in providing service of the highest quality.
Increase customer loyalty by establishing rapport with potential and actual repeat customers.
Oversee any customer service requests that originate online or over the phone.
Other duties as assigned.
Education and Experience
Bachelor’s degree from an accredited college or university with a major in business, merchandising, or related field. MBA preferred.
Minimum 10 years of retail industry experience, (buying, planning, marketing)
Minimum of 7 years of sales experience in retail management environment within a sports/entertainment environment, including buying and supervising direct reports, sales associates and back of house positions.
Knowledge, Skills and Abilities
Ability to create, evolve and maintain an aesthetic for the retail store that is consistent with the brand.
Must be customer-focused.
Self-motivated with a positive attitude.
Social Media and visual merchandising experience preferred.
Excellent product sensibility.
Strong leadership and teambuilding skills.
Strong computer skills, including POS systems and Excel. Knowledge of web retail platforms.
Strong project management and organizational skills, attention to detail and the ability to manage multiple projects/ tasks on time and within budget.
Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships with outside vendors and across internal teams.
Ability to set clear objectives, monitor process, progress and results while providing feedback to executive level and peers.
Polished presentation skills with the ability to communicate to clients and colleagues.
Ability to think creatively, work independently.
Flexibility to work all home games and irregular hours (evenings, weekends, holidays) as required.
Ability to actively supervise the sales floor.
***Must submit cover letter and resume to be considered for the position.***
PRINCIPAL FUNCTION: This position directs, plans and guides all operations in the Retail warehouse.
Direct and maintain efficient centralized warehousing operation by establishing control procedures for inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system.
Supervise, as necessary, clerical data entry staff involved in transmitting all warehousing documentation to the main office.
Coordinate all warehousing activities with management officials and representatives from the main office.
Plan and supervise receipt, storage and distribution of supplies and equipment in large centralized warehousing operations.
Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
Supervise maintenance of facilities, material handling, equipment, and inventory warehousing control systems, manual or automated.
Compile and submit regular reports of damage, outdated stock or supplies, over and under shipments, return of goods to vendor, etc.
Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
Ensure compliance with all applicable health and safety regulations.
Perform other related duties, tasks and responsibilities as required from time to time.
Responsible for directly supervising retail warehouse associates, including training and development of staff
Oversee supervision of retail warehouse associates, including hiring, scheduling and training on policies, procedures, duties and activities.
Three years’ experience in the receipt, storage or distribution, including at least 2 years at the supervisory level in an entertainment or convention center venue.
Must be certified to drive a truck and a forklift
Ability to promote and participate in a team environment.
Ability to understand written and oral direction and to communicate same with others.
OTHER REQUIREMENTS: Subject to wet floors, temperature extremes and excessive noise. Requires occasional lifting of up to 25 pounds in weight (boxes). Must be able to exert well-paced mobility to maneuver quickly among different areas of the facility. Must be able to use a ladder. Hours are often extended or irregular to include nights, weekends and holidays.
Under the direction of Retail Director, oversees store operations and provides direction to Retail Supervisors and associates in accordance with Company’s customer service standards and applicable operational standards.
Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
Trains to, and maintains retail standards, policies and procedures.
Opens and closes retail location as directed by management.
Schedules all hourly retail associates to ensure proper coverage for all game day and non-game day store hours and responsibilities.
Monitors retail cashiers with the daily cash procedures and operations. Ensure proper cash management.
Works with the cash office and finance team to ensure daily cash reports are accurate and investigates any variances.
Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area
Regularly evaluates, creates, and maintains professional visual displays; provides direction to Retail Supervisors and retail associates regarding store merchandising and displays.
Works with the other department within the organization to generate inter departmental transfers of product to ensure proper movement of funds within the organization.
Ensures integrity of physical inventory levels.
Maintains cleanliness and safety standards throughout the retail shops
Performs duties as assigned.
Education & Experience:
Minimum three years’ experience as a manager in a retail environment.
Previous cash handling experience required
Previous experience working with point of sale (POS) system required.
Bachelor’s Degree with Business Management or Sports Management preferred.
Knowledge, Skills & Abilities:
Ability to manage supervisory level associates and entry level retail associates.
Problem solve different situations with internal and external customers.
Excellent guest service skills; ability to adhere to Company’s customer service standards.
Ability to interact on a professional level with high profile clients.
Knowledge, Skills & Abilities (cont):
Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
Ability to handle multiple tasks simultaneously in fast-paced environment.
Ability to work independently and as a team member.
Advanced math skills; ability to accurately handle money and count change.
Ability to lift and carry up to 25 lbs.
· Ability to stand for entire length of shift
· Ability to walk up and down stairs frequently
· Bending, reaching, climbing on step stool
Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system
Environmental Working Conditions:
Majority of time spent in indoor, climate-controlled environment of retail store
May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.