PRINCIPAL FUNCTION: This position directs, plans and guides all operations in the Retail warehouse.
Direct and maintain efficient centralized warehousing operation by establishing control procedures for inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system.
Supervise, as necessary, clerical data entry staff involved in transmitting all warehousing documentation to the main office.
Coordinate all warehousing activities with management officials and representatives from the main office.
Plan and supervise receipt, storage and distribution of supplies and equipment in large centralized warehousing operations.
Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
Supervise maintenance of facilities, material handling, equipment, and inventory warehousing control systems, manual or automated.
Compile and submit regular reports of damage, outdated stock or supplies, over and under shipments, return of goods to vendor, etc.
Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
Ensure compliance with all applicable health and safety regulations.
Perform other related duties, tasks and responsibilities as required from time to time.
Responsible for directly supervising retail warehouse associates, including training and development of staff
Oversee supervision of retail warehouse associates, including hiring, scheduling and training on policies, procedures, duties and activities.
Three years’ experience in the receipt, storage or distribution, including at least 2 years at the supervisory level in an entertainment or convention center venue.
Must be certified to drive a truck and a forklift
Ability to promote and participate in a team environment.
Ability to understand written and oral direction and to communicate same with others.
OTHER REQUIREMENTS: Subject to wet floors, temperature extremes and excessive noise. Requires occasional lifting of up to 25 pounds in weight (boxes). Must be able to exert well-paced mobility to maneuver quickly among different areas of the facility. Must be able to use a ladder. Hours are often extended or irregular to include nights, weekends and holidays.
Under the direction of Retail Director, oversees store operations and provides direction to Retail Supervisors and associates in accordance with Company’s customer service standards and applicable operational standards.
Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
Trains to, and maintains retail standards, policies and procedures.
Opens and closes retail location as directed by management.
Schedules all hourly retail associates to ensure proper coverage for all game day and non-game day store hours and responsibilities.
Monitors retail cashiers with the daily cash procedures and operations. Ensure proper cash management.
Works with the cash office and finance team to ensure daily cash reports are accurate and investigates any variances.
Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area
Regularly evaluates, creates, and maintains professional visual displays; provides direction to Retail Supervisors and retail associates regarding store merchandising and displays.
Works with the other department within the organization to generate inter departmental transfers of product to ensure proper movement of funds within the organization.
Ensures integrity of physical inventory levels.
Maintains cleanliness and safety standards throughout the retail shops
Performs duties as assigned.
Education & Experience:
Minimum three years’ experience as a manager in a retail environment.
Previous cash handling experience required
Previous experience working with point of sale (POS) system required.
Bachelor’s Degree with Business Management or Sports Management preferred.
Knowledge, Skills & Abilities:
Ability to manage supervisory level associates and entry level retail associates.
Problem solve different situations with internal and external customers.
Excellent guest service skills; ability to adhere to Company’s customer service standards.
Ability to interact on a professional level with high profile clients.
Knowledge, Skills & Abilities (cont):
Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
Ability to handle multiple tasks simultaneously in fast-paced environment.
Ability to work independently and as a team member.
Advanced math skills; ability to accurately handle money and count change.
Ability to lift and carry up to 25 lbs.
· Ability to stand for entire length of shift
· Ability to walk up and down stairs frequently
· Bending, reaching, climbing on step stool
Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system
Environmental Working Conditions:
Majority of time spent in indoor, climate-controlled environment of retail store
May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.