Current available jobs in Sales, Service, & Marketing:


» Coordinator, Ticket Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Inside Sales Representative - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
» Sr. Manager, Partnership Development - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Manager, Retail Operations - Golden State Warriors (Oakland, CA)
» Coordinator, Corporate Partnership Development - Golden State Warriors (Oakland, CA)
» Game Night Concierge Staff - Golden State Warriors (Oakland, CA)
» Business Analyst - Houston Rockets (Houston, TX)
» Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Community Relations Liaison & Executive Assistant to the President & COO - Los Angeles Sparks (Los Angeles, CA)
» Sponsorship Intern - Los Angeles Sparks (Los Angeles, CA)
» Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)
» Account Executive - Los Angeles Sparks (Los Angeles, CA)
» Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)
» Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Premium Sales Account Executive - New Orleans Pelicans (New Orleans, LA)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» Account Executive - New York Liberty (New York, NY)
» Senior Account Executive - New York Liberty (New York, NY)
» Senior Vice President, Corporate Development & Activation - Philadelphia 76ers (Philadelphia, PA)
» SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)
» CRM Training & Campaign Manager - Philadelphia 76ers (Philadelphia, PA)
» Marketing Manager-Phoenix Mercury - Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Director of Guest Experience - Portland Trail Blazers & Rip City Management (Portland, OR)
» New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)
» Data Analyst - Sacramento Kings (Sacramento, CA)
» CRM & Analytics Intern (Seasonal - Part-Time) - Sacramento Kings (Sacramento, CA)
» Digital Email Coordinator - San Antonio Spurs (San Antonio, TX)
» Inside Sales Representive - San Antonio Spurs (San Antonio, TX)
» Group Sales Specialist - The Madison Square Garden Company (New York, NY)
» Account Executive - Tulsa Shock (Tulsa, OK)
» Youth Programs Account Executive - Utah Jazz (Salt Lake City, UT)
» VIP Services Manager - Utah Jazz (Salt Lake City, UT)
» Inside Sales Representative - Utah Jazz (Salt Lake City, UT)
» Partner Services & Integration Director - Utah Jazz (Salt Lake City, UT)
» Partner Services & Integration Coordinator - Utah Jazz (Salt Lake City, UT)
» Director of Marketing/Marketing Manager (based on experience) - WNBA Tulsa Shock (Tulsa, OK)
» Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)



Sales, Service, & Marketing: Ticket Sales
Coordinator, Ticket Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES:

  • Coordinate, confirm, and Execute Group Sales Fan Experiences and Events including pre-event coordination with Sales Executives and clients, development of game day outlines, communication with departments involved and day of event support/troubleshooting.
  • Manage the Group Sales Fan Experience Calendar, Event Space Calendar,  and inventory
  • Serve as Manager on Duty for Group Sales and Service game day events and programs.
  • Serve as the departmental liaison for communication between Game Operations, Community Development, Marketing and the Arena for all Group related events.
  • Contribute ideas and assist with the development of new Group Sales and/or Ticket Sales revenue generating events or opportunities.
  • Manage the hiring process for the Group Sales and Service seasonal staff in conjunction with Human Resources.
  • Maintain and update all collateral and website elements for the Group Sales department.
  • Manage the Group Sales departmental budget to include invoice processing and tracking; assist management with the development of the annual budget.
  • Complete daily sales reports, call reports, and other sales reports as needed.
  • Assist other ticket sales department with projects as they arise.
  • Other tasks as assigned.

QUALIFICATIONS:

  • Bachelor’s Degree required; Business or Sport Management degree preferred
  • Event planning or previous sales experience preferred
  • Proficiency in Microsoft Office programs required
  • Proficiency in Archtics and CRM preferred
  • Must be organized, creative, enthusiastic, and possess excellent interpersonal skills
  • Must be able to handle multiple jobs simultaneously and work well under pressure
  • Ability to work extended hours including evenings, weekends and holidays

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Chicago Sky (Skokie, IL)

The Chicago Sky will hire four part-time Inside Sales Representatives for the 2015 season that will be responsible for soliciting new season tickets, group tickets, and premium seating business by telephone, email, and face-to-face meetings. Each rep is expected to make a minimum of 75 phone calls per day. Representatives are required to follow up with their leads in a timely manner, service all incoming requests for season and group ticket information, and provide additional support to the Ticket and Service departments when necessary.  Hours will be split into five hour shifts during the hours of 8 am-6 pm at the Sky front office located in Skokie, with a maximum of 30 hours per week. Hours may also include evenings, weekends, and holidays (e.g. game days, ticket sales events). Reps will be paid $8.25 per hour plus a commission and bonus structure for achieving ticket sales revenue goals. Although there are no guarantees for full-time employment once the program ends, individuals who excel will be considered for future Account Executive positions.

QUALIFICATIONS
• Currently have or pursuing a Bachelor’s degree in sports administration, business, advertising, marketing, communications, or liberal arts degrees are preferred
• Interest in building a career in sales
• Excellent verbal and written skills
• Team player with a positive attitude, self-confidence, professionalism, resourcefulness, integrity, motivation, and a very strong work ethic
• Sales experience, although not required, is very helpful
• Ability to work flexible hours including, but not limited to, evenings, weekends, and holidays 

Please submit your cover letter and resume for consideration.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience? If so, explain
2. Do you have previous work/internship experience in sports? If so, explain


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Make 75+ outbound phone calls on a daily basis
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
  • Description

    If you have a competitive personality, a proven track record of success in sales and excellent communication skills, we invite you to apply for this premium ticket sales position.  Main responsibility will be selling premium ticket products, including season ticket packages, theater boxes, nightly suite rentals and season suite leases.

    Job Expectations:

  • Prospect and cold call companies for new business development opportunities, selling either face-to-face or over phone.
  • Meet weekly outside sales appointment expectations, setting face-to-face meetings with business owners and C-Level executives.
  • Accountable for structuring weekly out-of-office presentations and submitting all required reports on time.
  • Meet weekly outbound call expectations.
  • Target individual game ticket buyers in premium locations and discuss season ticket opportunities.
  • Entertain premium prospects at creative events and also during games at American Airlines Center.
  • Dedicated to continual education of the sales process and implementing strategies from training into daily sales efforts.
  • Responsible for meeting and exceeding all individual and department goals. 
  • Continually bring new ideas and initiatives to management to help better the entire sales department.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Strong background in selling premium tickets.
  • Highly motivated individual with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Corporate Sponsor
Sr. Manager, Partnership Development - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

WHAT YOU’LL BE DOING

  • Acting as key contact with assigned Partners (clients), maintaining day-to-day relationships between Partners and internal departments and growing the partnership through selling renewals and upselling as the partnership develops
  • Managing 2 - 3 direct reports who will be assigned Partners (clients), maintaining day-to-day relationships between partners and internal departments
  • Interfacing in revenue meetings to keep VP and EVP in tune with developing partnerships and activation of accounts
  • Managing the processes of all activation across all three venues among the various partners, including interfacing with Marketing and Operations to ensure positive brand interaction with our consumers
  • Managing the schedules of Managers On Duty for all events and be the lead as it relates to partnership interaction during events
  • Collaborating and innovating various ideas and campaigns for sponsors to find additional ways to drive revenue and brand experience
  • Reporting weekly to VP on progress made with each client and direct reports at it relates to renewing and upselling partners
  • Working with Partners to identify clear and measurable business objectives specific to their goals
  • Co-developing and executing partnership activation plans that most effectively leverage our assets and capabilities, builds our partners’ business and delivers on objectives
  • Delivering and selling bold and innovative marketing concepts and strategies that achieve partner objectives
  • Evaluating effectiveness of plans regularly and adjust as needed and ensure processes are developed and followed to measure effectiveness
  • Developing strategic alliances between partners that capture synergistic effectiveness across multiple platforms and mediums
  • Entertaining and hosting high-level corporate executives including sponsor trips, receptions and one on one interactions
  • Interacting daily with the Creative & Communications and Operations departments ensuring implementation of partner contract elements are in place and executed
  • Creating, managing and tracking of all partner budgets and direct reports’ budgets
  • Creating, managing and executing partner events, including but not limited to: Community Relation events, Retail location events, VIP Receptions 

WHAT WE’RE LOOKING FOR

  • Minimum 7 years of relative experience required
  • Bachelor’s degree from accredited college or university
  • Proven track record of effectively managing multiple high profile accounts
  • Collaborative, team player
  • Leadership skills and mentoring  
  • Proficiency in MS Office products (Word, Excel, PowerPoint and Outlook)
  • Strong leadership and strategy development skills
  • Understanding of event production and execution
  • Marketing plan and promotional development and execution experience
  • Client service experience
  • Ability to view and respond to creative executions ensuring it demonstrates effective marketing and promotional elements
  • Superb written and verbal communication skills
  • Excellent relationship building skills
  • Organized collaborator with strong attention to detail
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment
  • Self-motivated and able to push projects through autonomously while also being committed to a collaborative environment and culture
  • Familiar with managing multiple projects, schedules, budgets and clients at the same time
  • Ability to work extended hours, including games and events on evenings and weekends
  • Comfortable working in a sales environment and having basic negotiation discussions

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Box Office Ticket Seller
Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Box Office Sellers who will be responsible for selling tickets through two Ticketmaster systems: Classic TicketMaster and Archtics. Box Office Sellers will also be responsible for locating Will Call tickets for events at PS&E venues.

WHAT YOU'LL BE DOING

  • Selling tickets with friendly, face to face guest interaction
  • Efficiently operating Classic Ticketmaster and Archtics ticketing systems
  • Looking up, printing and paying accounts
  • Providing correct change on transactions and maintaining a balanced cash drawer
  • Providing detailed information regarding events
  • Providing information on venue seating configurations
  • Redeeming coupons and other special offers
  • Performing other customer service duties as necessary

WHAT WE'RE LOOKING FOR

  • Must have a high school diploma or equivalent
  • Must be able to work a flexible schedule including late evenings, weekends, and
    holidays
  • Ability to use a computer in a Microsoft Office Suite environment

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking coachable, driven, and enthusiastic Inside Sales Representatives to sell full and partial season ticket memberships, group outings, and premium seating. Under the guidance of the Director of Inside Sales, you will have the opportunity grow your career in the Sports Industry and make an impact in an NBA Ticketing Department. The Inside Sales Representative position is a full-time, entry level sales position that will be used to develop our future stars in the sports industry. We are committed to preparing you to take the next step in your career! 

WHAT YOU'LL BE DOING

  • Selling new full season tickets, partial season ticket plans, group tickets and single game luxury suites
  • Making 80 phone calls per day
  • Setting a minimum of two appointments per day; showing seats, and giving arena tours with the intent to close business
  • Completing assigned campaign tasks on time
  • Proactively seeking new leads through referrals, networking, and prospecting businesses
  • Answering incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals
  • Representing our organization at in-house events and off-site community events with the intent to prospect new business and build relationships
  • Maximizing prospecting events and game days by hosting no less than two prospects at each event
  • Maintaining accurate and detailed records of all current clients and prospects with our CRM system
  • Providing excellent customer service to prospects and current clients over the phone and at games
  • Attending weekly meetings and role-play training sessions

WHAT WE'RE LOOKING FOR

  • Completion of a Bachelor’s Degree from an accredited university
  • Sports Management or Professional Sales major preferred
  • Must be highly self-motivated and have a desire to excel in sales
  • Strong interpersonal skills
  • Individuals must be coachable and possess a positive attitude
  • Consistent attendance and on-time arrival daily and on all game nights
  • Exhibit characteristics of high level salesmanship
  • Ability to deliver exemplary customer service
  • Ability to work nights, weekends and holidays as necessary (typical hours will be Monday-Friday from 8am-5pm on non-event days, and will extend through the completion of the event on event days)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Consumer Product Sales
Manager, Retail Operations - Golden State Warriors (Oakland, CA)

About the Position

The individual in this role will be responsible for managing the Golden State Warriors’ (GSW) retail business operations which entails merchandise purchasing and inventory management at the team’s retail and online stores. The individual in this role will be a hands-on manager with a successful track record in generating revenue and driving profitability. The individual filling this position must possess great energy, a strong merchandising background, and excellent communication skills.

Key Responsibilities

  • Work to ensure the team’s retail presence operates in accordance with GSW & NBA standards and protocols; make decisions that are compliant and guided by precedent & company policy.
  • Set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues as necessary. Consistently communicate, consider and provide timely information that others need so they can make accurate and informed decisions
  • Develop a compelling strategy to generate sales revenue and assist to reengineer the sales and service architecture of the team’s retail business 
  • Collaborate and approve product assortment, key item positioning and promotional plans, ensuring that the collection is compelling, commercially viable and supports overall business objectives; Test market and develop new programs and pricing strategies; cross promote business with other SBU's to leverage synergies and profit potential
  • Analyze consumer buying patterns, regularly review product inventory mix and key performance indicators, manage changes in inventory supply and demand
  • Maintain relationships with existing suppliers and identify new vendors and suppliers as needed  
  • Attend trade fairs to select and assemble a new collection of products; stay current with topics and trends related to retail best practices in sports and entertainment industry  
  • Generate and maintain reporting on various retail management metrics; gather and analyze customer feedback; incorporate into retail operations as needed  
  • Other duties as assigned 

Required Experience & Skills

This position requires a seasoned professional with energy, passion, entrepreneurial spirit and the following:

  • Bachelor’s degree with a major in business, merchandising, or a related field preferred
  • Minimum 3 to 5 years’ experience in a retail management role within a sports/entertainment or  corporate retail environment
  • Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
  • Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
  • Ability to make sound decisions while working in a fast paced dynamic work environment and the ability to keep calm under pressure.
  • Ability to set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues
  • Ability to think creatively; work independently; Strong verbal and written communication skills
  • Willingness to work irregular hours with a flexible schedule based on the changing priorities of the department; minimal travel; attendance at majority of GSW home games and other organization events is required
  • Must be proficient in MS Office (Excel, PP, Word), and MS Outlook
  • Must have the ability and willingness to maintain an impeccable professional appearance

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Sales, Service, & Marketing: Corporate Sponsor
Coordinator, Corporate Partnership Development - Golden State Warriors (Oakland, CA)

About the Position


We are seeking a passionate and enthusiastic candidate with a deep commitment for delivering excellent customer service to our corporate partners, while assisting with the implementation of departmental projects.  The Corporate Partnership Development Coordinator will be directly responsible for fulfilling sponsorship agreements, executing promotions and events, and supporting the department with office functions. This position reports directly to the Sr. Director, Partnership Development.

Key Responsibilities

  • Oversee inventory management system, including data input and report processing
  • Design and oversee the creation of partner recaps
  • Manage game day photo requests and work with team photographer on recap needs.
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables
  • Manage web, social and radio commercial trafficking   
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
  • Plan and execute events, promotions and VIP experiences
  • Coordinate Partner gifting process, such as receiving bids and fulfillment
  • Coordinate and supervise signage installs at Oracle Arena
  • Facilitate Stadium Vision vendor relationship, including the creation of partner elements and playlists for every event at Oracle Arena, and serve as on-site contact regarding operating system management
  • Assist Senior Director in budget reports and invoice process. Includes, managing the department expense budget and submitting STAR revenue report to the League
  • Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
  • Effectively build and sustain strong  partner relationships

 Required Experience & Skills

The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:

  • Bachelor’s degree required
  • 2+ years of corporate sponsorship and/or sales experience; sports sponsorship preferred
  • Strong teamwork and relationship-building skills
  • Excellent written, verbal and interpersonal communication skills
  • Knowledge of all the Microsoft Office applications
  • Basic understanding of social media marketing and the digital space
  • Must be able to attend a majority of the home games as well special events as needed
  • Ability to be proactive and flexible in the face of change and last minute requirements
  • Ability to maintain a flexible schedule – evenings and weekends may be required 

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Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)

About the Position


We have an immediate need to hire part time Game Night & Event Concierge members to provide outstanding customer service for the Golden State Warriors 2014-15 basketball season. We are seeking individuals with exceptional customer service along with a professional demeanor to provide Concierge Service for our Premium Seating and Luxury Suite clients. The delivery of quality service and having positive interaction with our fans, season ticket holders and sponsors is critical. In addition, ensuring our fans have a fun & positive experience is key.


This is a part-time position reporting to the Manager, Suites & Hospitality Solutions and is based in Oakland, CA.


Key Responsibilities

  • Setting up and breaking down of Suites and Suite Level Concierge Stations.
  • Assisting Suite Holders with questions, comments and concerns.
  • Providing accurate information in a timely manner.
  • Supporting organization and Arena staff, creating a fun environment.
  • Assisting Warriors staff with events.
  • Assisting with monitoring access to the suites levels (verifying ticket access).
  • Providing exceptional customer service at all events.

Required Experience, Skills, and Competencies

  • 1-2 years’ previous experience working in a customer service environment is preferred.
  • Ability to provide exceptional customer service to our event attendees.
  • Ability to comfortably work in an environment with large crowds.
  • High energy, detail-oriented, and hard-working individual
  • Ability to thoroughly complete tasks and assignments in a fast-paced environment.
  • Ability to commit to work during the 2014-15 NBA season (October 2014 - April 2015 plus playoffs) and work home games including week nights, weekends and some holidays.
  • Must be at least 18 years old.
  • Must be able to pass a criminal background check.
  • Must have reliable transportation.

Must be able to perform the following physical requirements: 

  • Pushing/pulling/carrying and lifting up to 30 lbs. (Set-up and Break down).
  • Stair climbing and the ability to sit/turn/ bend/ stand for long periods of time.

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Sales, Service, & Marketing: Consulting/Strategic Planning
Business Analyst - Houston Rockets (Houston, TX)

GENERAL DESCRIPTION:

The Business Analyst will coordinate our business research efforts and help to provide actionable insights to our management team.  The day-to-day activities of this role will primarily involve building and administering our surveys, providing management with related analysis, monitoring ticket sales and sponsorship effectiveness during the season, and providing basic support of sales and marketing operations.

Essential Responsibilities:

  • Survey Research:

    • Design, build, and administer surveys for games, concerts, and different customer types

    • Analyze survey results and report key findings

  • Ticketing Analytics:

    • Monitor ticket inventory, revenue, and secondary market activity for games

    • Summarize various metrics to inform pricing changes for ticket and suite products

  • Sponsorship Analytics:

    • Develop business cases for new sponsorship proposals

    • Measure fan awareness and attitudes in response to existing sponsorships

  • Sales and Marketing Operations:

    • Build Salesforce reports and dashboards to monitor campaigns, sales/renewal pipelines, and user activity

    • Generate lead lists for sales and marketing campaigns

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree required, preferably in finance, economics, marketing, statistics, or a related field.
  • 1-3 years of experience in investment banking or management consulting is preferred.
  • Excellent computer skills, particularly Microsoft Excel and PowerPoint.
  • The successful candidate must be a self-starter, able to simultaneously manage multiple projects, effectively prioritize workload, and own deliverables from start to finish.

  • Ability to work extended hours, including evenings and weekends as necessary.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a Bachelor's degree preferably in finance, economics, marketing, statistics or related?


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Sales, Service, & Marketing: Box Office Ticket Seller
Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
Position Start date: November 1, 2014
Position End Date: Conclusion of Houston Rockets 2014-2015 season
This part-time position is dedicated to the efficient servicing of all Rockets and concert guests at the Toyota Center Box Office. Position also interacts with personnel at all levels of the Rockets. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and keep a balance cash drawer.
• Receive and file event will call
• Maintain and stock supplies for the box office windows
• Review and respond to customer inquires (voicemail and email)
• Prepare box office windows for events.
• File and maintain refund requests and will call forms.
• Monitor ticket stock levels in the kiosk and refill as needed.
• All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritrix or similar ticket system preferred
• Previous box office experience preferred.
• Ability to work days, Monday through Friday, 8:30 am – 5:30 pm.
• Bilingual in Spanish is a plus.


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.


*By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer


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Sales, Service, & Marketing: Community Relations
Community Relations Liaison & Executive Assistant to the President & COO - Los Angeles Sparks (Los Angeles, CA)

This position will serve as support and administrator for the development and execution of day-to-day and long-term community relations initiatives. This position will require  experience planning and executing community initiatives and events, developing and maintaining community partnerships and fulfilling community donation requests. The position will also serve as Executive Assistant to the President & COO.  

Title: Community Relations Liaison & Executive Assistant to the President & COO

Based At: Los Angeles, CA 

Reporting To: John Lefkowitz, Senior Director Marketing & Christine Simmons, President & COO

Job Purpose:

-  60% Community Relations

-  40% Executive Assistant to the President & COO

·       To assist with the design and execution of the Sparks community initiatives throughout the year.

·       To create, foster and maintain strategic relationships with community organizations

·       Create, plan and execute the Sparks4Kids Bus Program

·       To assist with community donations, scheduling and planning community events.

·       Executive Assistant tasks:

        o    Answering phones and email

        o    Meeting coordination/scheduling

        o    Prepare agendas & meeting notes

        o    Coordinating travel arrangements

        o    Generating/processing expense reports

        o    Produce reports/(Power point/Excel spreadsheets) as requested

        o    Other general administration and clerical, as assigned

Duties and Responsibilities:

·       Assist in the planning, promotion and execution of all community relations programs and events

·       Work ALL Sparks home games to assist with CR

·       Assist with processing donation and appearance requests in conjunction with the PR & communications team

·       Maintain various databases and spreadsheets

·       Maintain inventory for all memorabilia and promotional items

·       Other duties as assigned

·       Administrative support as mentioned above

 

Knowledge, Skills and Abilities:

·       Proficient in Microsoft Office

·       Strong creative-thinking skills

·       Excellent written and verbal communication skills

·       Ability to work efficiently and multi-task under pressure; works well with others

·       Passion to work in the sports industry, the community and with non-profits

 

Special Requirements:

·       Will need to have reliable transportation; some use of personal vehicle

·       Includes night and weekend hours for events

·       Four year degree preferred

·       Minimum of 3 years administrative support experience to Vice President level or above, in a corporate environment.

·       Must be a service-oriented team player and a resourceful problem solver.


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Sales, Service, & Marketing: Sponsorship Evaluation/Research
Sponsorship Intern - Los Angeles Sparks (Los Angeles, CA)

Reports To:               Director, Partnership Activation

                          

Hours:                         2 – 3 days per week/ Part-time

                                    Seasonal: Fall 2014

Salary:            For college class/program credit only; experience

Summary:      This position is responsible for assisting the Director of Partner Activation with day-to-day duties.

Duties and Responsibilities:

  • Event Planning
  • Marketing Strategy
  • Market research (partner/brand insights, new market trends)
  • Support proposal and recap building
  • Assist in Partner follow up (mailers, e-mail blasts, corporate newsletter, etc.)
  • Assist in 2015 activation planning (pre-game ideas, structure, logistics)

Requirements:

·         Possess a strong work ethic

·         Willingness to learn (coachable)

·         Detail oriented

·         Can manage high pressured environments

·         Knowledgeable in PowerPoint and Excel

·         Personable/outgoing

·         Event/marketing/promotions experience a plus

Additional Questions

·         Do you have housing in the Los Angeles area? If no, please describe your living arrangements as the Sparks do not offer relocation expenses.

·         Do you understand this position is an unpaid/for college credit only position?


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)

Reports To:   Manager, Ticket Operations

                          

Hours:             Minimum 2 days per week (will vary throughout the year)

                        Desired start: October 2014

Salary:            For college class/program credit only; experience

Summary:      Assist with ticket operation requests along with managing the day-to-day ticket service functions both in the office. The Ticket Operations Intern will process and fulfill ticket orders in TM Archtics ticketing system, assist with season ticket distribution, and generate sales and revenue reports.

Duties and Responsibilities:

  • General ticket reports for the WNBA league office and Sales Department
  • Receive ticket operations software training in Archtics and Outbox
  • Processing invoices, ie scanning, filing, etc
  • Assisting with Select a Seat event
  • Mass Mailings, mail merges, etc.
  • Ticket printing and packaging
  • Operation manual development
  • Market research
  • Other general administrative duties as directed by the Manager, Ticket Operations and the Director, Ticket Sales

Knowledge, Skills, and Abilities:

  • Strong organizational, interpersonal, and written and verbal communication skills
  • Strong computer skills with a  focus on Excel and other Microsoft Office products
  • Demonstrated work ethic with an innate sense of urgency and tenacity

  • Be detail oriented, a self-starter, and be able to work under pressure and multi-task
  • Professional demeanor and appearance with high energy, positive attitude and be committed to teamwork

  • Provide excellent customer service and adjust to rapidly changing business conditions

  • Previous box office/ticketing experience preferred but not required

    Special Requirements

  • Some use of personal vehicle

     


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Summary
Generate revenue for the Los Angeles Sparks’ organization by selling season tickets, partial plans and group tickets to companies, organizations and individuals.

Duties and Responsibilities
• Sell a full menu of ticket products including, but not limited to full and partial season ticket packages, group tickets and hospitality packages
• Make cold calls from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking and effective research
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
• Contact past customers in order to generate new ticket sales
• Effectively handle incoming sales calls from prospective customers for all ticket sales products
• Meet or exceed assigned sales goals for all ticket products
• Work events and games as assigned to support ticket sales efforts and promotional initiatives
• Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications
• Bachelor’s degree required
• Minimum two years prior sales experience with proven sales results and ability to build strong relationships required
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks/projects
• Ability to work independently without supervision, be self-directed and demonstrate initiative
• Ability to take direction without follow up
• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
• Proficient in Ticketmaster, Archtics, Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.
 


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Sales, Service, & Marketing: Promotions
Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)

Job Purpose: This is a part-time seasonal position within the Phoenix Suns Marketing Department. Members of the Street Team will be fun, energetic, enthusiastic and committed to promoting the Phoenix Suns and Phoenix Mercury.

Primary (Essential) Duties:
• Work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Phoenix Suns / Mercury
• Responsible for installation set-up, operation and teardown of all interactive elements and the Phoenix Suns / Mercury Mobile Marketing vehicle at scheduled events
• Responsible for all operational needs and activation of the following elements while at events representing the Phoenix Suns / Mercury - handout premium items, facilitate on-site promotions, interact with fans and communicate general information
• Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
• Assist with organization and maintenance of the mobile unit
• Assist Marketing Department in researching new events for appearances
• Responsible for fan engagement and data cultivation at each event
• Responsible for completing post-event wrap-up forms after every event
• Assist with other tasks on an as-needed basis

Knowledge,Skills and/or Abilities:
• Passionate about the Phoenix Suns/Mercury and the game of basketball
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Customer-service oriented

Experience/Education Requirements:
• Previous marketing/promotional/event/street team experience preferred
• Minimum 18 years of age
• Possess a valid Arizona driver’s license and a good driving record

Working Conditions and Physical Demands:
• Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
• Requires prolonged standing; ability to lift and carry up to 25 pounds
• Must be able to work in outdoor conditions

No guaranteed number of hours per week, scheduling is on an as needed event/game basis. The opportunity is expected to last up to one year. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel you're qualified to be a part of our Street Team?
2. Are you at least 18 years of age?
3. Please list your daily availability.


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales Management
Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Inside Sales Manager Role will report directly to the Director of Ticket Sales and will be responsible for maximizing revenue by recruiting, hiring and training a group of 15-45 entry-level sales associates at any given time. This role will be heavily involved in the recruitment of talent both locally and outside of the greater Milwaukee area. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks.  

 

Major Responsibilities:

  • Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
  • Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales. 
  • Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
  • Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
  • Meet or exceed annual sales associate team goals.
  • Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
  • Work closely with all internal departments for cross-promotional initiatives.
  • Maintain working knowledge of all product to sell when applicable.
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.

 

Qualifications:

  • Previous management of a team in a sales environment.
  • Proven ability to train new sales associates.
  • High proficiency in both written and verbal communications (public speaking and presentation).
  • Excellent relationship building and interpersonal skills.
  • Assertive, persistent, process and results oriented.
  • Strong time management organization and analytical skills.
  • Strong work ethic and high personal accountability.
  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
  • Ability to work well under pressure.

 

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 2 years management experience in a ticket sales or related field.
  • Minimum 3 years sales experience in a sports or related field.


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - New Orleans Pelicans (New Orleans, LA)

The Premium Sales Account Executive generates revenue through premium seating sales employing multiple methods to generate leads, follow up on leads, and sell multiple premium ticket packages and suites.  The ability to build and cultivate relationships with executives through setting face to face appointments and networking is essential.  The focus of sales efforts is on selling Annual Suites, Suite Packages & Nightly Suite Rentals, as well as Floor & Club seating. 

 ESSENTIAL JOB FUNCTIONS:

  • Meet or exceed established yearly revenue goals

  • Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the team

  • Conduct sales conversations via phone presentations, in-office meetings/presentations and meetings at the New Orleans Arena

  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling and outside meetings

  • Perform accurate and skilled deal closings

  • Provide high end service for our premium clients, including but not limited to: renewals on an annual basis, collection of payments and receiving executed seat contracts

  • Develop and grow relationships with current clients to increase selling opportunities through exceptional service and referrals

  • Enter all pertinent prospect and customer information in CRM platform for efficient reporting and historical data purposes

 

QUALIFICATIONS:

  • Highly motivated self-starter with strategic thinking and personal leadership skills

  • Work well in a team selling environment and ability to collaborate with others

  • Exceptional organizational skills to manage and prioritize daily effort

  • Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers and internal team

  • Strong interpersonal and customer relationship skills

  • Proficiency with Microsoft Word, Outlook, Excel and PowerPoint, and CRM Dynamics

  • Ability to work irregular hours, event coverage and weekends

  • Reliable transportation to reach the market on outside sales appointments is essential

  • Four-year College degree required

Applications must be submitted through Teamwork. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Ticket Sales
Account Executive - New York Liberty (New York, NY)

The Liberty are looking for the next Superstar to join our team. This position is responsible for driving significant revenue through the sale of season tickets, partial plans and group tickets for the New York Liberty as well as selling premium inventory across all MSG events. If you are serious about building a Career on the revenue generating side of the sports industry and you share the following qualities; competitiveness, a willingness to learn, and a strong desire to excel and work hard.? You have what it takes to join our team.

Qualifications:

The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation for the New York Liberty through year round direct sales efforts to sell full season tickets, partial plans and group tickets. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Ticket Sales
Senior Account Executive - New York Liberty (New York, NY)

The Liberty are looking for the next Superstar to join our team. This position is responsible for driving significant revenue through the sale of season tickets, partial plans and group tickets for the New York Liberty as well as selling premium inventory across all MSG events. If you are serious about building a Career on the revenue generating side of the sports industry and you share the following qualities; competitiveness, a willingness to learn, and a strong desire to excel and work hard.? You have what it takes to join our team.

Qualifications:

The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation for the New York Liberty through year round direct sales efforts to sell full season tickets, partial plans and group tickets. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Senior Vice President, Corporate Development & Activation - Philadelphia 76ers (Philadelphia, PA)

Based in Philadelphia, the senior level sales executive has a proven track record of selling and activating six and seven figure sponsorships at the agency, team or league level for minimum of 15 years.  Position will manage staff / departments for all partnership sales and marketing activation for the Sixers, including renewals and new business.  Reporting to the Chief Revenue Officer, the Senior VP will be accountable for driving new revenue individually as well as through management of sales staff. The Senior VP will collaborate with all other Sixers management departments (Corporate Development, Business Development, Strategy, Corporate and Premium Partnerships, Suite and Hospitality Sales, Ticket Sales) under the Chief Revenue Officer, on a daily basis.

Essential Duties and Responsibilities:

• Grow sponsorship revenue through prospecting and category account draft • Focus on individual sponsorship revenue goals for new business • Renew sponsorship account base annually • Create and execute sponsorship sales process and strategies • Train and mentor staff • Communicate throughout organization • Focus on revenue model and affiliate growth of radio and television network as well as social media content creation • Create new revenue opportunities through properties within smaller markets inside Philadelphia territory, strengthen position of 1776 Sports and Entertainment • Projects as assigned by senior management including revenue generating duties with Delaware 87ers


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Sales, Service, & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)

Status: Full-Time

Location: Navy Yard

Reports To: Sales Manager

If you’re a career driven professional and are looking to jump start your career in the world of professional sports you have come to the right place. We promote an outgoing, high energy and competitive work environment that is not for everyone. However, if this is for you it is an opportunity for you to start a successful career in professional sports.

WHY THE 76ERS?
The Philadelphia 76ers are one of the most historic franchise in the entire NBA. We promote professionalism, integrity and passion striving to be the best. We are a franchise that looks to promote from within, allowing you to advance your career and development in a variety of ways. This position is an entry level sales position that will allow you the opportunity to join our family and set yourself up for a successful career in professional sports.

ARE YOU OUR IDEAL CANDIDATE?
We are looking for a self motivated, energetic and aggressive salesperson to take the Philadelphia market by storm. You must be a team player capable of multi tasking in a fast pace environment. Excellent verbal communication skills with a friendly and professional telephone style are a must. We are looking for candidates who work hard and strive to be the best. Bring that desire and determination to work everyday and let us take care of the rest.

Qualifications:
• College Degree - Bachelor’s degree from an accredited college or university
• Min. 1-3 years business to business sales experience (prior sports sales a plus)
• Aggressive and effective communication skills and interpersonal skills
• Strong leadership and organizational skills
• Superior problem solver, with ability to work independently
• Ability to multi-task
• Ability to work with deadlines
• Willingness to work the hours necessary to meet sales goals
• Ability to maintain a flexible work schedule (holidays, evenings)
• Strong computer skills
• Coachable
• High comfort level making cold calls
• Strong time management and organizational skills
• Passion for sales
• Demonstrate an enthusiastic and outgoing personality

Job Functions:
• Maximize revenue through the sales of Philadelphia 76ers tickets (i.e. Season, Partials, groups and premium tickets)
• Heavy outbound call focus making 90+ outbound calls daily to increase your sales pipeline
• Sales presentation for external and internal face to face appointments
• Manage and service assigned season ticket, partial and group accounts
• Creating strong relationships with Season, Partial and group clients to promote yearly renewals
• Network, Prospect and create new sales opportunities when and wherever possible
• Must meet all pre-determined activity and sales goals by providing weekly sales reports to management
• Other duties as assigned
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelor’s degree from an accredited college or university?
2. Yes/No: Do you have a minimum of 1 year of business to business sales experience?
3. Yes/No: Have you had prior internships in sports?
4. To be considered, please list your compensation requirements.


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Sales, Service, & Marketing: Market Research
CRM Training & Campaign Manager - Philadelphia 76ers (Philadelphia, PA)

Job Title: CRM Training & Campaign Manager Salary: Based on Experience

Department: CRM & Technology Exempt/ Non-Exempt: Exempt

Reports To: VP of CRM, Relationship and Database Strategy

Hours Required: 40 hours/week - events, nights and weekends

The Role: The CRM Training & Campaign Manager will play an integral role leading a team to deliver superior and timely service and support to the Sixers sales, events & marketing departments. This position will report to the VP of CRM, Relationship and Database Strategy and will act as both the CRM Training & Campaign Manager & assist the lead CRM and Technology Manager.

The Impact: Key to the success of this department, the CRM Training & Campaign Manager is expected to continuously evaluate, standardize and improve current processes, creating best practices and lead any necessary change management efforts in consultation with key leadership stakeholders to deliver an industry leading CRM experience with a 360 view into our fans.

The Team / The Business: You’re joining a team that participates at both the strategy and implementation stages of our business growth. This role and department will play a critical role in the success of this company wide initiative to transform and grow the business. Candidate will have a chance to work in an environment of constant growth and evolution.

Responsibilities:

• Assist the VP with clear direction that is aligned with business goals, communicating effectively through all levels of the organization.
•Will act as the liaison between the sales team, marketing team and the Database Campaign Manager to determine direct marketing database segmentations and execution strategy.
•Assist with Salesforce database record management for all users.
• Accountable for campaign execution from planning inception to delivery while ensuring the sales & event team vision is supported, strategies are aligned and deadlines are met.
•Responsible for creating all web and data entry forms, ensuring the data is being collected and translating effectively within the database warehouse and SFDC.
•CRM system training, tracking and reporting: assist sales and partnerships with SFDC/CRM adoption; collaborate with multiple departments to ensure maximum usage and efficiency.
•Assist with the development and oversee the execution of training plans, materials, and documentation for end users, keep materials up-to-date.
•Provide senior development oversight and quality control for complex configuration and project requests.
•Assist with the standardization of Content Governance and Controls.
•Assist the CRM & Technology Manager to act as tech leads responsible for liaising with Business resources, assessing project needs and devising solutions for implementation.
•Create and manage the communication of all email campaigns and deployment to ensure open lines of communications across the organization are being met.
•Responsible to test all phone numbers, clickable links prior to email deployment and will be the final approver to the Database Campaign Manager for deployment.
•Develop and manage a master fiscal calendar for all email campaigns for each department needs (Sales and events)
•Responsible to actively communicate with the marketing team to ensure all creative and content deadlines are being met, while also communicating with the Database Campaign Manager to ensure the data criteria and email deployment is being met.

Qualifications:
•Bachelor Degree
•2+ years’ with CRM platform (Dynamics, Salesforce, etc.)
•Successful history recruiting, training, coaching and corrective counseling CRM resources.
•Developing using JavaScript and HTML for customizations (Web service development a plus)
•Expert MS Office skills (Word, Excel, Access & PowerPoint)
•Expert facilitation and project management skills required; proven track record of successful cross-departmental collaboration required
•Ability to prioritize and manage multiple projects/tasks while working in a fast paced, deadline driven environment
•Experience developing moderate to complex business reports. (Manage, analyze and integrate data from multiple sources and in multiple formats with the end goal of creating useful business reports)
•Proven ability to work with individuals at both senior and junior levels
 


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Sales, Service, & Marketing: Marketing
Marketing Manager-Phoenix Mercury - Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Marketing Manager reports directly to the VP, Marketing to lead, develop and execute of all advertising and promotions for the Phoenix Mercury. 

Primary (Essential) Duties 
•    Assist public relations staff with initiatives that build unpaid media exposure in non-sports media
•    Interface with all departments to assist in the development, implementation, tracking and analysis of marketing and sales campaigns 
•    Identify outside events to generate sales leads, build a targeted direct sales campaign and track results; work with sales staff to execute 
•    Manage e-marketing efforts, including lead collection and scheduling of campaigns
•    Oversee development and production of marketing and sales collateral materials
•    Foster and maintain relationships with promotional partners
•    Assist in management and negotiation of fan food and beverage offerings with Levy 
•    Direct identification, development and implementation of target segment integrated marketing programs including events, direct marketing and sales promotions 
•    Develop year-round opportunities to gain exposure specifically tied to girls basketball in the state of Arizona, including work with the Jr. Mercury and local YMCAs  
•    Assist with development and execution of game day promotions and game presentation.
•    Assist with development of customer retention programs 
•    Assist with development of initiatives to support new revenue opportunities
•    Assist in selection process and ongoing oversight of summer intern and seasonal staff
•    Manage marketing and promotions budget

Knowledge, Skills and/or Abilities

•    Strong analytical skills
•    Strong organizational/project management skills 
•    Strong communication and teamwork skills
•    Proven ability to handle multiple tasks and priorities simultaneously
•    Proven leadership and management abilities

Experience/Education Requirements

•    Bachelor’s degree in marketing/advertising or a related field or equivalent experience
•    Five years of experience in a related field
•    Database marketing and/or research experience
•    Sports marketing experience 

Working Conditions and Physical Demands

•    Flexible hours to include weekends, evenings,and some holidays to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of Marketing/Advertising (or related field) experience? Explain.
2. Tell us about any Sports Marketing experience that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Event Operations/Management
Director of Guest Experience - Portland Trail Blazers & Rip City Management (Portland, OR)

Application Deadline:10/26/2014 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

Compensation: DOE + Generous Benefits Package

General Purpose:

This position is designed to manage and oversee event-related functions that are key to our guest experience. This position would be responsible for Guest Services, Event Security, Facility Security and Parking, while serving as the primary liaison and contract administrator for our third-party partner relationships with contractors for Event Security, Parking and Medical.

Essential Functions:

  • Primarily responsible for creating a seamless guest experience. Oversee ongoing management of Guest Experience Standards and Behaviors program (Elevate program)
  • Responsible for leading, managing and mentoring multiple cross- disciplinary managers and teams within the organization towards a common mission and purpose
  • Responsible for operating budgets for parking, security and guest services
  • Oversee risk management responsibilities (in conjunction with Facility Security & Event Safety Inspectors) to manage risk and organizational exposure to liability
  • Optimize relationships with third-party partners to ensure consistency of service and management event related expenses
  • Serve as Front of House Manager for events
  • Create event staffing plans and financial settlement documents. Collaborate with Event Department to ensure proper staffing for events based on internal and external needs
  • Collaborate with the Events Department to manage client relationships and provide a seamless promoter experience
  • Responsible for the continued development of our Emergency Operating Plan, including updating plan documents and conducting essential training
  • Responsible for managing and developing employee performance.  Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
  • Primarily responsible for addressing guest issues and proactively resolving problems
  • Responsible for creation and execution of department business plans and subsequent resourcing
  • Maintain strong relationships with local public safety authorities
  • Responsible for, and in some cases partners with, HR and outside resources to lead and develop training activities across the business in alignment with service initiatives and seasonal changes in staffing

Qualifications:

  • Minimum of 10+ years’ experience related to: guest services, event management, and facility security
  • 7 years of direct leadership experience where coaching and performance is emphasized
  • Bachelor degree in related field preferred
  • Proven track record of building high performance teams
  • Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees
  • Strong business acumen
  • Guest experience background in a multi-venue property environment preferred
  • Previous experience in sports or entertainment preferred
  • Ability to regularly work on evenings and weekends

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The New Arena Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the New Arena Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.


This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?
2. What unique group experiences have you offered as part of your arena shows?
3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?


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Sales, Service, & Marketing: Database Marketing/Analytics
Data Analyst - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:

Recognizing the power of technology, data, and computational science to transform the business, the Sacramento Kings have formed the Engagement Lab to drive transformational change through evidence-based decision making at the company.  The Data Analyst position is a member of the Engagement Lab and the decision science practice within the organization. You will work closely with other members of the Engagement Lab team to provide valuable data-driven insight to all key organizational business units.    

Key Responsibility Areas (KRA’s):

  • Support execution and reporting of marketing campaigns across multiple channels.

  • Collaborate with others to answer challenging business questions that can assist us in gaining a competitive advantage by using data mining techniques.

  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

  • Execute on-going and ad-hoc reporting and analysis to support key business stakeholders, driving revenue and innovation.

  • Create engaging visualizations of data analyzed in order to depict outcomes.

  • Write and execute SQL queries for standard and ad hoc data mining purposes.

  • Assist in all CRM efforts including sales and marketing campaign setup and administration.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

  • Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.

  • Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections

  • Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.

  • Initiative – Willing to take on responsibilities and challenges, lead teams, and take charge and offer opinions and direction.

Key Competency Areas (KCA’S) Continued

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

Qualifications:

  • Bachelor’s degree from four-year College or university in Information Systems, Statistics, Computer Science, or related field.

  • One (1) to three (3) years’ experience in the applied analytic space.

  • Minimum of one (1) year of experience with notable Business Intelligence (BI) tools.

  • Experience with Microsoft Office:  Word, Excel, Access, SQL and Powerpoint                 

  • Strong communication, prioritization and organization skills.

  • Excellent problem-solving and logic skills.

  • Service oriented; committed to teamwork and catering to customers.

  • Results oriented; ability to manage multiple priorities and deadlines.      

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me your professional experience writing SQL queries for standard and ad hoc data mining purposes?
2. Please tell me your professional experience working with CRM platforms and Marketing Automation Platforms.
3. Do you have Salesforce, Eloqua, or Spotfire experience? If yes, please tell me your professional experience with these platforms.
4. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
CRM & Analytics Intern (Seasonal - Part-Time) - Sacramento Kings (Sacramento, CA)

Timeframe: September 2014- April 2015, Only Part-Time (up to 29 hours)

Wage: $9.00/hr

Summary: This position is responsible for providing a wide range of support to the CRM & Analytics department including CRM administration, data automation/integration with the mission to be the #1 CRM organization in professional sports.

Duties and Responsibilities:
• Assist in the day-to-day administration of CRM platform (Salesforce) including user management, data hygiene and data manipulation.
• Assist in driving our Salesforce reporting through dashboards, pipelines, views, and reports.
• Supporting the execution and reporting of marketing campaigns across multiple channels.
• Identify Salesforce training needs, develop programs, and train new and existing employees.
• Assist in all CRM efforts including sales and marketing campaign setup and administration.
• Help compile data for various reporting and analytic initiatives, both on an ongoing and ad-hoc basis.
• Assist in efforts for first in class data automation and integration between source systems.
• Linear and non-linear regression analysis.

Qualifications and Requirements:
• College Majors Preferred in Computer Science, Physics, Math, Statistics or related field.
• Working knowledge of Excel 2013 PowerPivot and SQL Server 2012.
• Understanding of CRM principles, sales pipeline management, sales operations best.
• Database experience is preferred.
• Must be detail and numbers oriented with the ability to multi-task.
• Ability to work long hours, including nights, weekends, and holidays.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently a student enrolled in college or a recent grad (within six months)?
2. Are you a local resident or commuting distance to Sleep Train Arena?
3. What is your schedule of availability?
4. Why are you interested in this internship opportunity?
5. Please tell me your experience working with Microsoft Excel, CRM platforms, and databases.


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Sales, Service, & Marketing: Marketing
Digital Email Coordinator - San Antonio Spurs (San Antonio, TX)

This position is responsible for all Spurs Sports & Entertainment email marketing communications for Spurs, Rampage, Stars, Toros and AT&T Center. This person will service and deal with a diverse group of internal contacts at all levels; independent judgment is required to plan, prioritize and organize a diversified workload. The eligible candidate should meet a multitude of qualifications, including but not limited to: handle multiple tasks, maintain a professional demeanor and positive attitude and have strong organizational skills.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

  1. Develop, facilitate, execute, analyze and adapt annual email marketing plans for the Spurs, Rampage, Stars, Toros and AT&T Center to ensure quality contract fulfillment, benchmark achievement, customer satisfaction, brand profile and team synergy.
  1. Identify, explore, research, develop, implement and ­monitor email marketing strategies, procedures, tools and processes for Spurs, Rampage, Stars, Toros and AT&T Center.
  1. Establish, track and communicate email marketing campaign goals in alignment with SBU goals and provide appropriate feedback, recommendation and direction to Director of Marketing and SBU’s as necessary.
  1. Develop and maintain professional relationships with internal departments and external stakeholders which enhance mutual understanding and respect in order to achieve strategic marketing goals.
  • Bachelor’s degree
  • Extensive knowledge of HTML/CSS as well as Dreamweaver, Photoshop, Fireworks, Illustrator
  • Knowledge of Archtics, TMMessenger and Database Sytstems Preferred
  • Must be able to work long, flexible hours including evenings, weekends, and holidays
  • Familiarity with graphic design and web publishing
  • Familiarity with journalistic writing/editing experience preferred
  • Sit for long periods of time.
  • CRM Experince
  • Ability to spend time in office 50% of time.


Apply Here


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representive - San Antonio Spurs (San Antonio, TX)

Spurs Sports & Entertainment (SS&E) is seeking positive and passionate individuals that are committed to becoming sales leaders in the sports and entertainment industry. This position is a 12 month career growth-oriented sales development program which will focus on the development of the skills and knowledge needed to become a senior sales professional. The intention of this program is to grow the Consultants’ skills to a level that will warrant a promotion to a senior level sales position in the sports industry upon the successful completion of the program.

Responsibilities will include generating new revenue through the selling of season tickets and group tickets for the San Antonio Spurs, Rampage, Silver Stars, and AT&T Center Family Shows and/or Events. This position is responsible for generating revenue via phone calls, prospecting, referrals, face-to-face presentations and in-arena appointments with a strong focus on relationship sales and customer retention.

The person in this position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.


Job Requirements

  1. Initiate sells of new full season tickets, partial season ticket packages and group tickets for all SS&E properties
  2. Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business. Make 100+ outbound phone calls daily.
  3. Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events) Maintain electronic records of all customers and prospects with our CRM system.
  4. Greet, Support, and Serve current and potential clients daily and at games. Work games, nights, weekends and holidays as assigned.
  5. Collaboration with key internal/external resources
  6. Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned.
  7. Other Duties as Assigned.
  • Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field.
  • Must possess excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Drive and desire to be a sales industry leader.
  • Ability to work as a team player while being open and willing to learn.
  • Ability to present sales information to potential clients.
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.
  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
  • Commitment to personal integrity

 


Apply Here

 

 


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - The Madison Square Garden Company (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment. Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment. Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required. Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales. Computer proficiency required. Must be flexible to work evenings and weekends as required.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Ticket Sales
Youth Programs Account Executive - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has a full time opening for a Youth Programs Account Executive.  This position is responsible for selling the Youth Programs tickets.  Will be responsible for creating relationships and selling tickets to cities, counties and athletic groups.  Must also be able to complete fulfillment of ticket orders and ensure needs are met, while continuing to sell new clients.  Champion the company’s Mission and Vision, and model the company Values.

 Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Work with existing Jr. Jazz programs to maximize sales opportunities
  • Maximize efficiency and potential sales opportunities with the Salt Lake Bees Knothole Club
  • Develop new sales opportunities within the local youth sports community
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Entertain and nurture relationships with clients and prospects
  • Utilize Utah Jazz Customer Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Knowledge and Skills

  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of sales success
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Ability to work all home Jazz games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Clean driving record

Physical Demands

  • Must be able to lift up to 25 pounds
  • Exposed to intermittent walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening and have an acceptable driving history


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Sales, Service, & Marketing: Premium/Suite Service
VIP Services Manager - Utah Jazz (Salt Lake City, UT)

The VIP Services Manager position is a tremendous opportunity to work in a fun, fast paced sports and entertainment environment. This position will work to service and retain a diverse group of high profile clients in our hospitality suites and clubs. They will be responsible for the coordination and execution of hospitality suite and club services for Jazz, Bees and EnergySolutions Arena events.  They will champion the company’s Mission and Vision, and model the company Values.

 Duties and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Build relationships with hospitality suite clients and serve as their contact for all suite needs, including food orders and additional ticket requests for all Utah Jazz, Salt Lake Bees and EnergySolution Arena events.
  • Help ensure event nights are smoothly executed and that all hospitality suite and club guests receive exceptional service.
  • Work with the VIP Services team to create and execute new and innovative ways to promote upcoming arena and department events.
  • Assist with the training and supervision of part-time employees for suites and clubs.
  • All other duties as assigned

Qualifications:

  • Bachelor’s Degree preferred
  • Must be willing to work nights, weekends and holidays
  • Excellent customer service and time management skills
  • Strong communication skills, both written and verbal
  • Sales experience preferred
  • Must be punctual and dependable
  • Must be self-motivated and detail-oriented.
  • Must be trustworthy
  • Computer skills necessary
  • Must be creative

Physical Demands

  • Must be able to lift up to 25 pounds continuously.
  • Exposed to continuous walking, standing, twisting.
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs.
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English.

Must be able to pass a pre-employment background and drug screening


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Utah Jazz (Salt Lake City, UT)

The Utah Jazz are the most recognized sports franchise in the state of Utah and a storied NBA franchise. Utah Jazz Inside Sales Representative work in a competitive, fast-paced sports and entertainment environment. Our organizations seeks coachable, enthusiastic and driven sales people. At our offices inside EnergySolutions Arena, Inside Sales Representatives meet daily outbound call goals, weekly revenue goals and prospect and cultivate new sales daily as they work to fill the stands with the loudest and most passionate fans in professional sports. Inside Sales Representatives enjoy the culmination of their daily efforts first hand as they work every televised Utah Jazz basketball game in a work capacity, entertaining current and prospective clients. Grow and develop your sales fundamentals as a Utah Jazz Inside Sales Representative.  Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Meet daily and weekly goals for calls and talk time.
  • Set weekly sales appointments at Energy Solutions Arena
  • Act as a representative of the Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Learn and implement our sales training and protocols on all sales calls and appointments.
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Utah Jazz
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more
  • Sell Utah Jazz regular season and playoff ticket packages, Jazz game hospitality and club suites and company and other group outings.
  • Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of sales experience
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home and away games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Physical Demands

  • Must be able to lift up to 25 pounds continuously
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Partner Services & Integration Director - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has an immediate opening for a Partner Services & Integration Director.  This position will lead and manage corporate partner relationships and negotiated partnership elements to achieve partner goals through integrated marketing platforms that include assets such as promotional programs, media, digital, community relations, hospitality and other marketing programing.  The position includes account management and activation responsibilities for local, regional and national corporate partners for the Miller Sports Properties Group including:  Utah Jazz, Salt Lake Bees, Tour of Utah, Miller Performance, Megaplex Theaters, The Zone Sports Radio and KJZZ.  Champion the company’sMission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Responsible for developing relationships with all levels of partner contacts (i.e. day to day contacts, Sr. Management, C level executives, owners, etc.)
  • Provide direction and leadership to managers and coordinators in the client servicing and fulfillment areas across all properties and assets
  • Clearly communicate both written and verbal strategic ideas that can help with the overall upsells to enhance each partnership and grow the business
  • Manage business intelligence and executive briefs for new business.
  • Lead proactive communication and initiatives to connect assigned partners to the network of the MSP customer base and family of partners to establish B2B opportunities and success stories that grow the partner’s business
  • Ability to complete projects as assigned, including but not limited to, coming up with a plan of action, detailed timeline and post project recap and results
  • Research, share and document promotional activities of other teams in the league and/or other applicable industries and work to continually improve existing programs and promotions
  • Create and develop in collaboration with Marketing and Games Operations unique promotions to maximize the involvement of Corporate Partners with the MSP Properties and enhance partner relationships with the organization
  • Development of case studies and best practices program for MSP
  • Collaborate and lead inventory management
  • Assist in day to day implementation of partnership elements such as TV and radio, signage and promotions to ensure all contractual elements are fulfilled
  • Establish strong relationships with other departments to mutually meet the goals and objectives of partners as well as the goals and objectives of other internal teams
  • Monitor procedures for tracking fulfillment activities and results
  • Work cooperatively with CR and marketing on CR and CSR initiatives
  • All other duties as assigned

Knowledge and Skills

  • Bachelor’s degree in related field
  • Nine to ten years’ experience in partnership marketing/service, brand marketing, sponsor marketing, event marketing, advertising and/or promotion
  • Strong marketing experience with a solid understanding of brand management and both consumer and trade promotions
  • Awareness or ability to sell brand assets and programs to sponsor constituents
  • Successfully service a number of accounts generating a return on investment from their programs
  • lead a team to successfully develop and execute a campaign or promotion
  • Proven leadership abilities
  • Must have strong computer skills
  • Supervisory skills and experience
  • Excellent written and oral communication skills

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening, and have an acceptable driving history


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Partner Services & Integration Coordinator - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has an immediate opening for a Partner Services & Integration Coordinator.  This position will support Partner Services and Integration team by assisting with activation, ensuring contractual obligations are met, organization of business strategies/account plans, and tracking information.  Maintain files and databases for PSI team.  Coordinate the planning and execution of projects and sponsor programs in close cooperation with PSI and Partner Business Development Teams.  Review sponsor advertising and marketing collateral, promotional materials, and proposed collateral materials to ensure compliance with organization brand guidelines.  Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Work with marketing on research gathering and recap preparation, timelines and detail gathering including images and affidavits.
  • Assist with the preparation of briefs for senior management and cross-departmental teams on Partner Services & Integration information and sponsor information.
  • Update and deliver Brand Integration & Standards on an as-needed basis tailored to new or existing sponsor
  • Coordinate of the implementation of partner activation elements including timelines, tracking, delivery of asset status and completion.
  • Coordinate Partner assets within activation timelines and tracking with Directors and Managers
  • Assist the PSI Director and Managers with account plan and account summary for each corporate partner
  • Provide direct support for client needs, tickets, hospitality, approvals, meetings, appearances, etc.
  • Serve as a main point of contact on brand approvals
  • Establish and maintain current logo and identity library including guidelines for all partners and MSP as well.
  • Coordinate updates and maintenance of CRM databases for the Partner Services & Integration team.
  • Update inventory deliverables documents on a weekly basis using CRM and functional area specialists.
  • Coordinate presentations and collateral materials in close cooperation with Partner Business Development
  • Coordinate and maintain reports and case studies that track effectiveness of marketing programs with strategic partners.
  • All other duties as assigned

Knowledge and Skills

  • Bachelor’s degree or an equal and equivalent combination of education and experience
  • 5 years direct experience in sports business, marketing environment, property/agency
  • Strong oral and  written communication skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook
  • Experience in client servicing relationships  with the ability to build and nurture strong, positive relationships through demonstrated interpersonal skills
  • Ability to influence and work successfully with varied audiences (colleagues, business partners, collaborators, customers)
  • Ability to handle multiple projects and prioritize under a heavy workload
  • Strong operational and program execution skills  with the ability to work tactical modes and to organize and manage projects and execute
  • Ability to manage time and prioritize initiatives and activities
  • Experience working in fast-paced environment

Physical Demands

  • Office environment in multi-story building
  • Fast paced, dynamic department
  • Occasional extended hours
  • Possible limited travel
  • Located in Salt Lake City

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening and have an acceptable driving history


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Sales, Service, & Marketing: Marketing
Director of Marketing/Marketing Manager (based on experience) - WNBA Tulsa Shock (Tulsa, OK)

Job Title: Director of Marketing/Marketing Manager (based on experience)
Reports To: President/COO

SUMMARY

The Tulsa Shock is currently seeking an individual for the position of Director of Marketing or Marketing Manager. Specific areas of focus include: advertising, market research, promotions, database and e-marketing, as well as overall brand development, event presentation/operations. This position is responsible for seeing all marketing functions for the team, including traditional and non-traditional marketing strategies. Primary objectives include: drive ticket sales, support partnership/sponsorship growth, expand marketing partnerships, grow database contacts and lead generation initiatives, enhance the game day experience.  Responsible for managing all social platforms. Fitting candidate must be a team player who understands the importance of communication and adhering to deadlines.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervise all areas of Marketing (marketing, promotions, advertising, event presentation, interactive/website development, and creative services) to maximize collaborative exposure and drive revenue
  • Interface with all departments in leading the development, implementation and analysis of sales and marketing campaigns
  • Develop and administer quality database-building strategies and programs, which result in positive ROI and reduce direct selling costs
  • Develop and implement e-marketing/online/mobile app/SMS marketing/new media strategies
  • Oversee development and production of marketing and sales collateral materials, as well as all internal and external items with the Tulsa Shock brand
  • Contribute to the development and execution of corporate/marketing partner activation strategies, including print ads, giveaways, sweepstakes, premium item distribution and cause marketing initiatives
  • Maximize relationships with various media outlets and promotional partners
  • Prepare and manage operating budgets for Marketing department
  • Develop initiatives to support new revenue opportunities
  • Serve on department head team responsible for long-range planning and delivering sustained revenue growth
  • Adaptation of design elements to carry out the continuity of the Shock brand  
  • Serving as a checkpoint in regards to logo usage, graphic standards, etc.
  • Precise proofing of all materials with Tulsa Shock brand
  • Develop and oversee all team official social media platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube
  • Ability to work independently and manage Creative Service Coordinator, departmental intern(s) and marketing grassroots/street team volunteer(s)
  • Communication with outside print vendors, relaying specifications for production
  • Assisting in maintaining and establishing design department policies
  • Take initiative, be involved, be active and creative
  • Suggest new ideas and think outside of the box

QUALIFICATIONS AND REQUIREMENTS

  • The ideal candidate should have minimum 2+ years of business experience with general marketing, promotions, and media
  • Exceptional social media skills through content creation, scripting, etc. preferred
  • Experience in developing and/or organizing mobile app and SMS media preferred
  • Strong leadership and management abilities in the area of sales and marketing
  • Proven track record of success growing revenues and expanding audience
  • Strong communication and teamwork skills
  • Strong analytical skills
  • Database marketing and/or research experience (sports marketing experience preferred)
  • Proven ability to handle multiple tasks and prioritize simultaneously
  • Bachelors degree or equivalent experience
  • Entrepreneurial spirit
  • Successful at working in a team environment
  • Detail-oriented, especially under deadline pressure
  • Highly organized and communicative
  • Willing to work long hours and weekends as needed

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Sales, Service, & Marketing: Ticket Sales
Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)

Description

Summary
The Tulsa Shock are seeking an experienced, passionate, and enthusiastic Group Sales Manager to join our staff by focusing on group sales (i.e. Churches, Non-Profits, Large Businesses, etc.) but also will sell season tickets, partial plans, and suites to companies and individuals via phone, prospecting and setting up appointments.  This position will report to the Director of Ticket Sales.

Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue with a focus on groups through full menu ticket programs
• Sell full-seasons, partial plans, and suites.

• Help train and mentor Account Executives in successful group/call campaigns. 
• Create and develop new business by regularly pitching new prospects through cold calls, face to face meetings and referrals.

• Plan and coordinate group events and theme nights (Pre-game group performances, Team Packages, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season.
• Game night responsibilities include, assisting with sales initiatives, prospecting clients, and helping with ticket/guest information.
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
• Maintain accurate records of all prospecting activities and closed sales.

• Will also include additional tasks assigned by Director of Ticket Sales.

Education and/or Experience
• Bachelor’s degree preferred.
• Prior experience in ticket sales, with a major league, collegiate or major league team.

• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• High energy; ability to remain focused on sales goals and work independently.
• Ability to work flexible hours, including evenings, weekends and holidays.
Computer Skills: Database Applications, Excel, Outlook and Word software.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-4 years of group sales experience?
2. Do you have previous experience in the sports industry?
3. Do you currently reside or willing to relocate to Tulsa, OK?


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