Current available jobs in Sales, Service, & Marketing:


» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Seasonal Assistant, Direct Response - Atlanta Hawks Basketball Club (Atlanta, GA)
» Season Ticket Account Executive - Boston Celtics (Boston, MA)
» Ticket Sales Representative (2017-18 Season) - Chicago Bulls (Chicago, IL)
» Chicago Sky Account Executive-Group Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Account Executive: Bilingual English/Spanish - Dallas Mavericks (Dallas, TX)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Account Executive, Group Ticket Sales - Dallas Wings (Arlington, TX)
» Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)
» Inside Sales Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Director, Ticket Sales - Erie BayHawks (Erie, PA)
» Account Executive - Greensboro Swarm (Greensboro, NC)
» Director of Corporate Sales - Houston Rockets/Toyota Center (Houston, TX)
» Consumer Sales Executive - Indiana Pacers (Indianapolis, IN)
» Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)
» Coordinator, Activation - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Account Manager, Premium Sales- Full Time - Miami HEAT (Miami, FL)
» Account Manager, Group Sales - Miami HEAT (Miami, FL)
» Account Manager, Ticket Sales - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Account Executive, Lynx Sales and Service - Minnesota Lynx and Minnesota Timberwolves (Minneapolis, MN)
» Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Account Executive, Corporate/Premium Sales - Northern Arizona Suns D-League and Arizona Rattlers (Phoenix and Prescott Valley, AZ)
» Sr. Partnership Development Manager - Orlando Magic (Orlando, FL)
» Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Digital Operations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Marketing Coordinator - Sacramento Kings (Sacramento, CA)
» Partner Business Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)
» Corporate Partnership Sales Director - Sacramento Kings (Sacramento, CA)
» Knothole Club Internship - Salt Lake Bees (Salt Lake City, UT)
» Marketing & Promotions Associate - Seattle Storm (Seattle, WA)
» Database & Ticketing Intern - Seattle Storm (Seattle, WA)
» Ticket Operations Intern - Seattle Storm (Seattle, WA)
» Corporate Partners Activation Internship - Seattle Storm (Seattle, WA)
» Director of New Member Ticket Sales - Spurs Sports & Entertainment (San Antonio, Tx)
» Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)
» Guest Services Manager - Toyota Center/Houston Rockets (Houston, TX)
» Ticket Sales Representative - Warriors (Santa Cruz, CA)
» 50/50 Raffle Seller - Warriors (Oakland, CA)
» Ticket Executive - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our June 2017 Membership Associate Class.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Database Marketing/Analytics
Seasonal Assistant, Direct Response - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  The Atlanta Hawks are seeking a temporary, seasonal Assistant that is creative, energetic, and motivated to help manage the day to day direct response channels during the 2016-’17 season.

RESPONSIBILITIES/DUTIES::

  • Assist in the building and copywriting of email communication pieces for the Atlanta Hawks and Philips Arena (Average of 10 per week)
  • Assist in ideation and building of new email templates as needed during the season
  • Build information capturing forms using Formstack and Marketo as requested from internal teams
  • Stay current with best practices, strategies, industry standards and regulations related to direct marketing (email and database marketing)

QUALIFICATIONS::

  • Strong writing and communication skills
  • Project management skills; ability to prioritize & manage multiple projects
  • Understanding of the Atlanta Hawks brand and the voice of the organization
  • Strong quantitative, analytical and problem solving skills
  • Required experience with email marketing platforms, specifically Marketo.
  • Required experience with Microsoft Office suite
  • Preferred experience with Adobe suite or similar editing tools
  • Preferred experience with HTML/CSS/ XHTML
  • Bachelor’s degree in Marketing, Public Relations, Communications, Business, or similar


Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience with Marketo?
2. Do you have any HTML/CSS/XHTML experience?
3. Do you have any examples of previous emails you have worked on?
4. This is a seasonal role (lasting only around 4-5 months) working 35-40 hours/week. Is this doable for you?


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Sales, Service, & Marketing: Ticket Sales
Season Ticket Account Executive - Boston Celtics (Boston, MA)

Department: Ticket Sales

Supervisor: Director of Premium and Season Ticket Sales

Principal Function: Selling season tickets, mini plans, game night suite rentals, and other ticket products as needed.

Responsibilities Include: 

  • Sell season tickets, suite rentals, licensed products (as needed) and smaller ticket packages
  • Achieve all sales goals including revenue objectives, call volume targets, face to face meetings and other productivity metrics assigned by the company
  • Handle day-to-day communications with client lists ? Set up face-to-face appointments and arena tours 
  • Maintain computerized records of all season ticket accounts in both Archtics and Microsoft Dynamics CRM 
  • Follow-up with customers in regards to customer service and account inquiries 
  • Work closely with Member Experience Executives to ensure newly sold accounts receive proper hand off to service team. 
  • Visit clients, set appointments and host events on game nights 
  • Generate referrals 
  • Assist with various ticket promotions, community events and social and civic activities or requests 
  • Perform additional duties assigned by the Director of Premium and Season Ticket Sales and VP of Ticket Sales

Requirements: 

  • Bachelor’s Degree required; BS in Business preferred  
  • 1 - 2 years of relevant sales experience  
  • Must be leading current sales group in multiple metrics
  • Experience in ticket sales and/or telemarketing, preferred, including familiarity with appointment scheduling and cold calling techniques
  • Highly motivated with a desire to be successful
  • Energetic, enthusiastic, competitive and committed to the sports industry
  • Experience with sports team, athletic department, events, a plus
  • Excellent customer service skills
  • Experience in web research and self-prospecting leads when needed
  • Strong telephone communication and computer skills
  • Detail-oriented and organized; ability to handle several projects at one time
  • Ability to work long/flexible hours, including evenings, weekends and holidays

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative (2017-18 Season) - Chicago Bulls (Chicago, IL)

DESCRIPTION

The Chicago Bulls will hire 10 full-time Ticket Representatives, on an internship basis, to be responsible for the following: solicit new season and group ticket business by telephone (each Ticket Representative is expected to make a minimum of 80 phone calls per day – leads are provided) and mail with timely follow up, service all incoming requests for season and group ticket information, and provide additional support to the ticket and marketing departments when necessary.  Each Ticket Representative is assigned his or her own cubicle, phone, computer and supplies.

This seasonal role will begin July 2017 and most likely conclude at the end of February 2018.  Please note, depending on business circumstances at the time, this role could end as early as October 2017.  Hours of operation are Monday through Friday from 9:00 a.m. until 5:00 p.m. (although times may vary) at the Bulls' front office located in the United Center (1901 W. Madison Street).  Compensation will be an hourly wage ($10.50 per hour), plus the potential to earn commission and weekly/monthly bonuses based on performance.  Benefits are not included in the compensation plan.

Parking and lunch at the United Center are provided daily, free of charge, and employees will receive complimentary tickets to select home Bulls games.  Although there are no guarantees for full-time employment once the seasonal role ends, individuals who excel are considered for future positions, or placement with another organization.

REQUIREMENTS

  •  A four-year college degree. 
  • Sports administration, business, advertising, marketing, communications or liberal arts degrees are preferred. 
  • An interest in sports marketing and/or a career in sales. 
  • Excellent verbal and written skills. 
  • A team player with a positive attitude, self-confidence, professionalism, integrity, motivation and a very strong work ethic. 
  • Sales experience, although not required, is very helpful.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s Degree and or Master’s Degree from a credited 4 year college or University? [Yes/No]
2. If you have your degree, what was your college GPA?
3. Do you have previous internship experience working in sports? [Yes/No]
4. Do you have previous internship experience working in sales? [Yes/No]
5. Do you have a flexible availability, including the ability to work evenings, weekends and holidays as needed? [Yes/No]
6. Please briefly list your previous sales and marketing/promotion experiences.
7. Why are you interested in this position?
8. Why do you believe you are you the right fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-Group Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on Group Sales. The ideal candidate must be a competitive, self-motivated, experienced sales professional who leads by example, hustles every day, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals, and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Qualify prospective buyers to sell group ticket packages thru all sales communication channels including cold calls, emails, face to face meetings, etc
2. Aggressively and continuously prospect, hustle to achieve success, and take steps to execute personal ticket sales business plan
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, networking, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Exceed monthly and annual sales goals
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing, or a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience in the sports industry? Explain
2. What group targets have you sold to in your previous position(s)?
3. What motivates you?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on B2B sales includign Season Ticket Membership, Group outings and Corporate Hospitality. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages to businesses
2. Sell business partner packages and corporate hospitality area memberships to businesses
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, networking, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Account Executive: Bilingual English/Spanish - Dallas Mavericks (Dallas, TX)

Description:

If you have excellent written and verbal communication skills in English and Spanish, a competitive personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position.

The main responsibility of an Account Executive will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.  Account Executives are provided with some leads, but are also responsible for seeking new business, through cold-calling, networking, and personal prospecting.

Minimum Requirements:

  • Excellent communication skills, written and verbal, in English and Spanish
  • Comfortable selling tickets in either English or Spanish, as needed by the client
  • 2+ years of outstanding performance in commission-based telemarketing or sales position
  • Highly self-motivated individual with a strong desire to build a career in ticket sales
  • Maintain computerized records of all touch points with clients and prospects with our CRM system
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events
  • Detail oriented with ability to multi-task effectively, with a sense of urgency, while maintaining a positive attitude
  • College degree preferred

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

Description:

If you have excellent written and verbal communication skills, a competitive personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position.

The main responsibility of an Account Executive will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.  Account Executives are provided with some leads, but are also responsible for seeking new business, through cold-calling, networking, and personal prospecting.

Minimum Requirements: 

  • Excellent communication skills, written and verbal
  •  2+ years of outstanding performance in commission-based telemarketing or sales position
  • Highly self-motivated individual with a strong desire to build a career in ticket sales
  • Maintain computerized records of all touch points with clients and prospects with our CRM system
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events
  • Detail oriented with ability to multi-task effectively, with a sense of urgency, while maintaining a positive attitude
  • College degree preferred

?This is a full time position that is salaried plus commission and we offer an outstanding benefit program.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Ticket Sales - Dallas Wings (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through group tickets, full season memberships, partial plans and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly, group ticket sales, new season membership sales and partial plan sales goals
    • Plan and coordinate group events utilizing fan experiences and working with clients to create their ultimate game day experience for their guests, family and friends.
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • High energy; ability to remain focused on sales goals and work independently
  • Ability to present sales material to large groups and clients
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)

 MINIMUM POSITION RESPONSIBILITIES:

·         New ticket sales encompassing Denver Nuggets® Season Tickets, Partial- Plans, Group Tickets and other Nuggets Package Ticket sales.

·         Prospects, networks, set appointments, and aggressively sells all available ticket packages.

·         Works most games and sales events.

·         Executes developed ticket sales prospecting promotions.

·         Handles a high level of sales activity, including 300 cold calls per week and 5-7 sales appointments per week. 

·         Transportation for appointments and ticket delivery a must.

·         Meets defined sales goals.

·         Represents, actively promotes, and sells teams at events. 

MINIMUM POSITION QUALIFICATIONS:

·         Bachelor’s degree or equivalent combination of education and experience.

·         Strong written and verbal communication skills.

·         Ability to quickly build rapport with customers and assess customer needs.

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

PREFERRED POSITION QUALIFICATIONS:

·         Advanced sales training.

·         Minimum of one year professional sports industry experience.

·         Minimum of one year outside/inside sales experience.

·         Considerable knowledge of ticket sales processes and procedures.

·         Firm understanding of Kroenke Sports ticket products and services.

·         Knowledge of the NBA and Denver Nuggets®.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

We are seeking coachable, driven, and enthusiastic Inside Sales Executives to sell full and partial season ticket memberships, group outings, and premium seating. Under the guidance of the Director of Inside Sales, you will have the opportunity grow your career in the Sports Industry and make an impact in an NBA Ticketing Department. The Inside Sales Executive position is a full-time, entry level sales position that will be used to develop our future stars in the sports industry. We are committed to preparing you to take the next step in your career! 

WHAT YOU'LL BE DOING

  • Selling new full season tickets, partial season ticket plans, group tickets and single game luxury suites
  • Making 80 phone calls per day
  • Setting a minimum of two appointments per day; showing seats, and giving arena tours with the intent to close business
  • Completing assigned campaign tasks on time
  • Proactively seeking new leads through referrals, networking, and prospecting businesses
  • Answering incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals
  • Representing our organization at in-house events and off-site community events with the intent to prospect new business and build relationships
  • Maximizing prospecting events and game days by hosting no less than two prospects at each event
  • Maintaining accurate and detailed records of all current clients and prospects with our CRM system
  • Providing excellent customer service to prospects and current clients over the phone and at games
  • Attending weekly meetings and role-play training sessions

WHAT WE'RE LOOKING FOR

  • Completion of a Bachelor’s Degree from an accredited university
  • Sports Management or Professional Sales major preferred
  • Must be highly self-motivated and have a desire to excel in sales
  • Strong interpersonal skills
  • Individuals must be coachable and possess a positive attitude
  • Consistent attendance and on-time arrival daily and on all game nights
  • Exhibit characteristics of high level salesmanship
  • Ability to deliver exemplary customer service
  • Ability to work nights, weekends and holidays as necessary (typical hours will be Monday-Friday from 8am-5pm on non-event days, and will extend through the completion of the event on event days)

It is strongly recommended you include a 1-4 minute video elevator pitch in your application. Be sure to state:

  • Your name & school and/or current employer and role?
  • Why sales and Palace Sports & Entertainment?
  • Briefly describe the greatest contribution you’ve made to your current employer.
  • How would your current employer or teammates describe your work ethic?
  • Give 1-2 examples of ways you continually look to improve yourself personally/professionally outside of the office.
  • Why should we hire you?

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Director, Ticket Sales - Erie BayHawks (Erie, PA)

The Erie BayHawks seek an experienced ticket sales professional to lead and direct all aspects of the team’s ticket sales efforts.  This is an exciting opportunity as our team enters our 10th anniversary season and welcomes the Atlanta Hawks as our new NBA affiliate.  Be part of the rapidly growing NBA Development League and interact and learn from NBA Team Marketing and Business Operations personnel.  This position reports directly to the team president and plays an integral role in the overall success of the organization.

 DUTIES AND RESPONSIBILITIES:

  • Manage a three-person ticket sales staff and provide training and leadership to your direct reports
  • Oversee and implement the team’s ticket sales strategy for all season tickets and group ticket packages, with an emphasis on growing premium season memberships and group sales.
  • Oversee daily ticket sales efforts by directing sales activity, lead generation and networking opportunities with prospects
  • Sell Ticket packages including: Season Tickets, Group Tickets and Partial Plans
  • Plan and fulfill the team’s membership program with support from other sales team members
  • Manage and monitor the team’s CRM and customer/prospect database
  • Serve as the liaison to the box office and ticket system support  
  • Provide top-levels of service to your clients
  • Generate sales appointments and network within the local business area
  • Attend team and community events for the purpose of maximizing sales opportunities.
  • Implement sales promotion programs and materials as well as assist the organization in other various special events, promotions, and social/civic activities
  • Build relationships to provide repeat business and excellent customer service to assist with the renewal process
  • Set and achieve monthly and annual revenue goals
  • Compile and submit all league ticket reports and game ticket sales reports.
  • Submit reports to the team president as it pertains to all sales projections, sales rep productivity, sales pipelines, etc. 
  • Oversee and direct a successful ticket sales internship program
  • Participate in gameday operations and other team tasks as assigned

Day-to-day responsibilities:

  • Manage the ticket sales staff
  • Sales – Phone calls, appointments, referrals, networking
  • Service – Build relationships and deliver superior service
  • Maintain customer database (CRM software)
  • Continue education in sports industry sales

QUALIFICATIONS AND REQUIREMENTS:

  • Two (2) plus years of sports ticket sales with a proven record of achievement and leadership
  • Ability to lead, train and manage a staff while achieving personal sales goals
  • Exceptional work ethic, eagerness to learn, professionalism, and a passion for the sports industry.
  • Competitive nature and a contagious, positive attitude.
  • Strong knowledge of computer programs.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
  • Demonstrated ability to work independently and produce results.
  • Demonstrated flexibility and creative problem solving skills.
  • Ability to provide superior customer service to your clients
  • College Degree
  • Work non-traditional hours, attend all home games and team events

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Greensboro Swarm (Greensboro, NC)

The Greensboro Swarm is looking to add an outgoing and driven Account Executive to their staff for the 2016-17 NBA Development League season. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION: The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences.  The AE will also sell new group accounts to decision makers within businesses and non-profit organizations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Meet all sales goals assigned.
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
  • Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
  • Develop and maintain a database of potential group and season-seat customers.
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
  • Prospect for quality leads, particularly through asking for referrals.
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
  • Work with the Box Office to update certain sales reports.
  • Complete any customer service an operational duties in season as assigned.
  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES:

  • Bachelor degree required 
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Well organized and have strong time management skills along with customer service skills
  • Attention to detail and goal oriented
  • Ability to work independently and collaboratively and ability to multi-task and adapt to sudden changes in market
  • Ability to attend all home games
  • Ability to work flexible hours, including evenings, weekend and holidays

IDEAL CANDIDATE:

  • 1-2 years experience in sports team sales, general business sales, or sports management is preferred.  
  • Previous experience in face-to-face and telemarketing sales is ideal.

COMPENSATION:

  • The compensation will depend on your personal success and drive.  Salary + Commission

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Corporate Sales - Houston Rockets/Toyota Center (Houston, TX)

General Description:

Serves as interface with outside organizations, representing the Rockets in efforts to generate new partnerships.  Focus on generating significant new business sponsorship sales.

 Essential Responsibilities:

  • Individual will cultivate new corporate partner relationships to ensure sponsor revenue growth; manage and maintain existing accounts on an annual basis.

  • Establish strong relationships throughout partner companies

  • Provide accurate, reliable information for sales forecasts

  • Develop written proposals for current or new business prospects; design proposals using a consultative sales style incorporating research of category dynamics and understanding the potential partner’s marketing goals.

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree required.
  • 5-7 years experience in media and/or sponsorship sales.
  • Outgoing, energetic personality, a clear self-starter.
  • Strong written and verbal communication skills.
  • Ability to manage multiple customers with high degree of detail against short deadlines.
  • Ability to work successfully with all team departments.
  • Knowledge of sports marketing and sponsorship inventory.
  • Experience with TV, radio, and print media sales.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply! 

 Equal Opportunity Employer

NO PHONE CALLS PLEASE


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Sales, Service, & Marketing: Ticket Sales
Consumer Sales Executive - Indiana Pacers (Indianapolis, IN)

DO YOU WANT TO CLIMB THE MOUNTAIN?

In any industry you’ll find professionals who are content with camping at a certain level of development.  You’ll also find a rare breed that are never content and look to continually learn and grow.  At the Pacers, we pride ourselves on seeking out “climbers” to be a part of our team.

Specifically, we’re looking for future all-stars that are looking to get drafted and start their professional career. We are hiring in our tickets sales department right now! If you want to be the best and be a part of something special that is on the rise, the Pacers are the team for you.

TRAIN LIKE A CHAMPION

Whether your name is Paul George or you work in our Ticket Sales Department, the Pacers believe in constant improvement. We believe in training, training and more training! Our leadership team will be working with you every step of the way to ensure you become a superstar!

You’ll be coached by a leadership team that has a combined 30+ years of sports sales and management experience. Nic Hendrix (Director of Consumer Sales & Service), Bryan Stine (Director of Group Sales), and Justin Ramquist (Sr. Director of Ticket Sales, Premium & Corporate) will be conducting your training and teaching you everything you need to know to perform at a championship level. Additionally, you’ll have support from an experienced and accomplished senior leadership team including one SportsBusiness Journal Forty Under 40 Award Winner (Todd Taylor - Senior Vice President, Chief Sales and Marketing Officer) and another architect of the longest sellout streak in professional sports history (Barry Gibson – Vice President of Ticket Sales Development).

THE GAMEPLAN

This is a great launching point to begin your career in sports ticket sales. You'll be making phone calls, scheduling meetings, and attending events with qualified Pacers ticket prospects to sell them ticket packages. You’ll develop and manage relationships while providing exemplary customer service. The majority of your time will be spent in the office but you may work various community and in-arena events along with all of our 40+ home games. We don’t expect you to already understand how to sell tickets. We’ll provide you with first class training and support to help you be successful.

MAIN DUTIES

1. Make 80+ phone calls per day to qualified prospects with a focus of generating full season and partial season ticket sales
2. Manage relationships of both ticket package accounts you sell as well as inherited accounts
3. Be available to work up to 40+ home games
4. Other duties as assigned

ROLE PLAYERS NEED NOT APPLY. WE’RE LOOKING FOR HALL OF FAMERS!

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented, and who have the desire to climb to the top of the industry. Are you ready to be our next All-Star?

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university.

Note: This is a seasonal position that works 40 hours per week with compensation consisting of an hourly wage plus commission.  Hours may include evenings, weekends, and holidays.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)

Job Summary

Our Inside Sales Executives are the next generation of sports industry professionals focused on building relationships with prospective and current Clippers patrons.  This individual will go through a career growth-oriented, sports sales development program. At the culmination of the program, our program supports our reps in seeking internal and external opportunities to advance their sports careers.  The in-depth training program will focus on growing one’s professional skill set as a full menu sales and sports professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

Principal Duties and Responsibilities

• Prospect and sell new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites.
• Reach out to potential clients by phone, e-mail, networking events. Recommended100 outbound phone calls daily.
• Maintain digital records of all season ticket customers and prospects with our CRM system.
• Meet monthly with Inside Sales Manager to set goals and discuss strategy for attaining these goals

• Assist customer service efforts including mailing invoices, tickets, etc.
• Perform game night operational duties as assigned (visit clients, works sales table, etc.)
• Participate in development opportunities including attending weekly meetings and role-play sessions conducted by Inside Sales Manager.
• Participate in sales driven arena events.

Characteristics / Qualifications

•         Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field preferred but not required.

•         Proficient in basic computer software programs.

•         Ability to attend all home games (evenings and weekend hours and possibly holidays).

•         Open to learning and reception to constructive and actionable feedback.

•         Demonstrated dedication with the ability to oversee projects from origin through execution.

•         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

•         Effective communication skills, both oral and written.

•         Self-starter and entrepreneurial spirit with hands-on approach towards business.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your strongest personality trait and how will you use it to be successful in this positon?
2. Why do you want to work in the sports industry?
3. What do you hope to gain from this opportunity?
4. What three words come to mind when you hear “Sales”?
5. Please upload video or include a link (YouTube, Vine, etc.) with a 30 second pitch that answers the question: Why should we hire you?


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Coordinator, Activation - Memphis Grizzlies (Memphis, TN)

Position Purpose


The Coordinator, Activation will assist in all aspects of the marketing partnership sales, servicing, and evaluation process for the Memphis Grizzlies and FedExForum, focused on the scheduling, logistics, execution and reporting of benefits for our partners.  This individual should possess strong client relations skills, creative problem solving talents, event and logistics planning abilities, and the ability to manage multiple accounts simultaneously.  The Coordinator, Activation will work closely with other members of the Partnership Marketing team to ensure smooth and seamless delivery of contracted benefits, anticipation of client needs and desires, and accurate record-keeping throughout all interactions.  Additional responsibilities will include direct assistance in the sales and research / assessment processes for marketing partners throughout the contracted term.

Essential Duties & Responsibilities

·         Assist in the sales, servicing and evaluation process as part of the Partnership Marketing team

·         Focus on scheduling, logistics, execution and reporting of benefits for our partners

·         Ensure the smooth and seamless delivery of contracted benefits, anticipating client needs

·         Assist in the sales process, especially ideation, and in the research / assessment process

·         Act as host to visiting sponsors and partners at a variety of events

·         Willing and available to work Grizzlies home games and special events as required

·         Organization and proper archiving of legal documentation and with financial reporting

·         Maintain office organization and other administrative duties as assigned

·         Other duties as assigned

Required Skills, Experience & Abilities

·         Bachelor’s degree in marketing, event management or related field and/or equivalent work experience

·         1 – 2 years of experience in sports, events and/or hospitality industries preferred

·         Demonstrated organizational and logistics management capabilities

·         High level of business acumen, creative problem solving abilities, and professionalism

·         Experience using MS Office software (i.e., Excel), graphic design software (i.e., Photoshop)

·         The capacity to multi-task in a fast-paced environment and willingness to travel

·         Excellent communication, writing,  customer service skills, and attention to detail

·         Tremendous teamwork and collaborative spirit coupled with the ability to work independently

·         An endlessly positive attitude, enthusiastic mindset, and self-starter mentality

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for maximizing revenue by identifying business opportunities and selling D-League ticket products including, but not limited to full season tickets, partial plans and group ticket packages. In this position success is enhanced through outside sales appointments with businesses and outbound phone efforts along with using other sales tools such as Microsoft CRM and LinkedIn.  

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.
  • Identify new business opportunities by establishing professional and personal networks, proactively soliciting for and following up with sales leads while representing the organization at functions throughout the region.
  • Build relationships with prospective customers via outbound telephone efforts and enhance those relationships through face to face appointments.
  • Responsible for, but not limited to the sales of new full, partial and group ticket packages to both corporations and individuals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.
  • Provide world class customer service to account base to maximize renewal rates
  • Develop new prospects and referral opportunities by working all games and select FedExForum events.
  • Update and maintain customer information and payments using Archtics and CRM.
  • Actively participate in team member sales training and development opportunities.  
  • Contribute positively to sales team member culture through working relationships with all team members.
  • Work all D-League home games as well as other select sales and service events

Skills, Experience & Abilities

  •  Bachelor’s degree in Business, Sports Management, or related field preferred.
  • At least one-year of successful sales experience with a professional sports team or other sales focused organization preferred.
  • Ability to multi-task and maintain strong organization and time management skills.
  • Strong communication, written and interpersonal skills. 
  • Must be detail-oriented, a team builder and a team player. 
  • A creative, energetic, positive and self-motivated person.  Must be diplomatic, mature and professional.
  • Must have a passion for the sports and entertaintment industry

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. What is your current salary?
4. What are your salary requirements?


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Sales, Service, & Marketing: Premium/Suite Sales
Account Manager, Premium Sales- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Premium Sales Account Manager is responsible for finding new prospects and closing premium ticket sales. This position is focused on making outbound sales calls, setting new business meetings, and using LinkedIN sales navigator to sell premium seats to local businesses and individuals. The Premium Sales Account Manager will focus on selling courtside seats, Flagship seats, Junior Flagship Seats, Dewar’s Rail, Suites, and Loges. Additionally, the premium sales account manager will also be relied on to assist in the selling of Season Tickets, partial plans, and our new hospitality areas which include the Xfinity East Plaza neighborhoods, Cabana, and events in 601.

Responsibilities include:

  • Prospect new sales opportunities through the sale of courtside seats, Flagship Seats, Junior Flagship seats, Dewar’s Rail, Suites, and Loges.
  • Prospect new sales opportunities for new season ticket members, partial plans, Xfinity East Plaza neighborhoods, Cabana, and events in 601.
  • Prospect new sales opportunities for Tickets for Kids program and HEAT Gala.
  • Ability to close business in face to face meetings with C-Level executives
  • Improve outbound effort on a daily basis through outbound phone calls, social selling, and referrals.
  • Set a minimum of 8 new business meetings each week.
  • Meet sales goals (Premium, Seasons, Partial Plans, and HEAT Special Events) provided by the Director of Ticket Sales.
  • Host and work various events throughout the year
  • Perform other duties as assigned by the Director of Ticket Sales
  • Generates new sales by setting at least 8 outside appointments a week.
  • Generates new sales through the use of LinkedIn and Sales Navigator.
  •  Must be eager and willing to work with other team members on our staff.
  •  Maintain Smartsell database for communicating with prospects
  • Build loyalty and develop strong relationships with new and current customers.
  • Work extended and/or irregular hours including nights, weekends and holidays as needed.
  • Attend NBA, and AmericanAirlines Arena events as scheduled.

Minimum of 2 to 4 years of sustained success selling premium tickets in a business setting and/or professional sports setting. The requirements listed are representative of the knowledge, skill, and/or ability required.CRM and/or ticket system experience preferred as well as experience with LinkedIN Sales Navigator. Knowledge of Microsoft office applications. (Word, Excel, Outlook). Excellent communication skills, full understanding of the sales process, great grammar, strong interpersonal skills, and the ability to elevate the experience for all fans. Must have a desire to research industries in the Miami/Fort Lauderdale market. Must be able to generate results and record daily activities in a fast paced environment. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 2-4 years of experience of success selling premium tickets in a business setting and/or professional sports setting?
2. (Yes/No) Are you proficient with LinkedIN Sales Navigator?


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Miami HEAT (Miami, FL)

Breif Description of the Position

Overview of the Job: This position is responsible with the selling of group tickets, Xfinity East Plaza neighborhoods, HEAT events in 601, and AmericanAirlines Arena events. Associate Degree from a two year college or technical school; Six months to one year related experience and/or training. Excellent communication skills, professional selling skills and previous ticket sales experience required. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, partial plans, tickets for kids, holiday plans, and premium seats through face to face meetings and outbound phone calls. Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed phase/ yearly 2016-2017 ticket sales revenue goals. Associate degree from a two year college or technical school; Six months to one year related experience and or training .Excellent communication skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is prefered, but not required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP



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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Lynx Sales and Service - Minnesota Lynx and Minnesota Timberwolves (Minneapolis, MN)

Job Title: Account Executive, Lynx Sales and Service

Department: Membership Sales

Reports to: Manager of Lynx Sales and Service

Position Type: Full Time/Non Exempt/Regular

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in the Minneapolis/St. Paul and surrounding areas with the focus on selling and servicing Full, Partial and Group Ticket Inventory for the Minnesota Lynx.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Generate new sales revenue in full and partial season memberships and group sales by researching individuals, companies and industries.
  2. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  3. Sell full and partial season memberships as well as premium seating and group tickets.
  4. Must meet minimum weekly activity expectations in place (250 phone calls, 50 emails, 10 appointments, etc.)
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication Client Relationship Management (CRM) system.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.
  8. Assist with the preparation and execution of all Game Day experiences.
  9. Deliver on touchpoints to all Lynx members.
  10. Attend focused events targeting and connecting with our season ticket members.

Knowledge, Skills, Abilities & Other:

  1. Positive attitude and desire to succeed required.
  2. Strong written and verbal communication skills required.
  3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.
  7. Knowledge of CRM and Veritix is preferred.

Experience: Minimum one (1) year of sales experience with the business side of collegiate, minor league or professional sports is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require some travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Do you have at minimum one full year of Sales experience?
3. Do you have experience working in sports?
4. Please list your salary range requirements.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Corporate/Premium Sales - Northern Arizona Suns D-League and Arizona Rattlers (Phoenix and Prescott Valley, AZ)

Job Purpose

The Corporate/Premium Sales Executive will be responsible for developing business opportunities including the sale of corporate partnerships and premium inventory for both the Northern Arizona Suns and the Arizona Rattlers. The candidate will focus on corporations and businesses throughout Arizona by actively prospecting and generating referrals.  The position can be based in Phoenix or Prescott Valley, but travel to other city is required.

Primary (Essential) Duties

  • Generate revenue through the sale of the following products: in-stadium signage and promotions, market activation, hospitality, entitlements, digital assets, premiums seating

  • Identify and develop new business prospects via networking, research, referrals, cold calls and face to face presentations.

  • Prepare and deliver integrated business proposals to prospective clients to maximize internal ROI and exceed expectations

  • Ability to consistently meet or exceed sales goals.

  • Utilize CRM system to manage current accounts, prospects, and provide detailed reports to executive staff.

  • Stay accountable for activity levels via outbound calls and appointments.

  • Work closely with executive teams to achieve departmental goals

  • Continually research new ideas from other teams/venues, sports leagues and other live entertainment groups that will enhance and improve brand

  • Seek out additional opportunities to provide additional stakeholders value

  • Assisting Executive Team with any additional requests

  • Building and fostering beneficial relationships with new and current members
  • Developing new business via phone sales and face to face presentations, both in arena and off property
  • Working during game nights – entertaining clients and answering customer service and sales questions
  • Attending team and community events for the purpose of maximizing sales opportunities
  • Networking with the local business area to acquire new business

Knowledge, Skills and/or Abilities

  • Elite sales background, positive attitude, mindset to hustle, strong communication skills and eagerness to learn are a must
  • Excellent relationship building skills and managing multiple relationships at the same time
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Strong interpersonal, verbal and written communication skills with the ability to effectively interact with team members

  • Excellent presentation skills

  • Ability to work on multiple projects concurrently and prioritize workload

  • Must be detail-oriented with good organizational skills

  • Excellent problem-solving skills including ability to take initiative
  • Proficient in Microsoft computer applications, specifically PowerPoint, Word, and Excel
  • Must be able to work flexible hours including weekends, evenings, and game nights as assigned

  • Access to key sponsorship-related contacts in Arizona preferred

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience is required
  • Minimum of 3 years sales experience (premium sales experience preferred)

Working Conditions and Physical Demands:

  • Flexible schedule required to include evenings, weekends, holidays and some overtime to meet business needs.
  • Must be available for all NAZ Suns and Arizona Rattlers home games, concerts and family shows, along with outside appointments and events as scheduled
  • Having reliable transportation in an effort to attend out of the office appointments and events as scheduled

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns and Arizona Rattlers are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years sales experience (premium sales experience preferred)?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Sr. Partnership Development Manager - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Responsible for creating and enhancing revenue streams related to Corporate Partnerships for the Orlando Magic.

JOB RELATIONSHIPS

  • Reports To:                             Director of Corporate Partnerships               
  • Indirectly Reports To:             None  
  • # of Direct Reports:                None

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  No
  • Approximate number of events worked per season: None

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Strive to achieve company and department goals and objectives while meeting personal sales and account management objectives.
  • Achieve sales quotas through new business on the corporate partnership department of advertising and sponsorship.
  • Identify corporate and premium partnership leads, prepare and present proposal to potential clients.
  • Identify and close new partnerships with largest financial category implications to be defined as the COTC categories.
  • Manage prospect list as assigned/developed/drafted.
  • Responsible for accounts receivables related to new partnership deals.
  • Develop an understanding of metrics across all partnerships elements.
  • Develop an understanding of in market promotions and how the concept will benefit the partner and raise the profile of the Magic brand.
  • Develop an understanding of ROI strategies.
  • Make outbound calls and schedule meetings according to department expectations.
  • Provide Director of Corporate Partnership Sales with updated daily & weekly reports related to:
      • Sales Revenues for both partnership and premium

      • COTC category/ prospect analysis

      • Meetings Schedule

      • Sales Prospecting

      • Prospect Progress

      • Accounts Receivables

      • CRM input and utilization

  • Understand core departmental selling philosophies.
  • Negotiate sponsor contracts pending final approval by Director of Corporate Partnership Sales and Executive Vice President of Sales.
  • Effectively communicate client expectations and contractual obligations to appropriate internal departments.
  • Effectively transition accounts Corporate Partnership Activation to ensure fulfillment of client deliverables.
  • Develop revenue for the Orlando Magic Youth Foundation for OMYF Black Tie & Tennies Gala and annual Golf Tournament.
  • Prospect new businesses and categories for potential clients.
  • Develop strong, long-term relationship with both clients and co-workers.
  • Understand and manage client needs and organizational goals to create innovative revenue generating programs.
  • Attend team and community events to establish and build client partnerships.
  • Game night responsibilities include maintain partner profile within entitlement areas, hosting prospects, assisting activation team as needed and/or prospecting future clients.
  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

 

 

 

 

 

PHYSICAL REQUIREMENTS

None

QUALIFICATIONS

  • Bachelor’s degree or equivalent professional experience required.
  • Minimum of 5 - 7 years of sponsorship sales experience required (radio, media sales and broadcast sales experience preferred).
  • Proven track record of reaching sales quotas and working in a competitive sales environment required.
  • Experience developing marketing plans, promotions, presentations and proposals required.
  • Proficient in all Microsoft Office products and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Strong team synergy skills and ability to work collaboratively with others.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 
•    Directly supervise the activation of contracted marketing partnerships
•    Manage sponsor expense in accordance to budget
•    Participate in strategic planning to meet sponsor goals / objectives
•    Leads specific projects as assigned 
•    Make decisions on behalf of marketing partnerships to best activate a contractual partnership
•    Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
•    Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
•    Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
     o Partner/Event “One-Sheet Recaps”
     o Partnership “Case Studies” or “Best Practices”
     o Monthly Partnership Updates
•    Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
•    Manage partnership engagement in departmental suite/hospitality area during select games 
•    Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
•    Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
•    Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
•    Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties
•    Compiles and communicates the department’s photo requests on a game by game basis 
•    Manages digital signage inventory and rotation formats on a game by game basis
•    Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong interpersonal skills and ability to problem solve
•    Strong verbal and written communication skills
•    Positive attitude and strong work ethic
•    Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
•    Must be able to lift at least 25 pound boxes
•    Extended standing during games and events
•    Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous activation experience? Explain.
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation and development of Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 

  • Generate revenue through the sale of “new” corporate partnership relationships
  • Make a high volume of dynamic cold calls, conduct client needs analysis and close business in a timely fashion
  • Effectively qualify leads and maintain an active pipeline of potential business opportunities
  • Foster existing corporate partner relationships to ensure retention and growth
  • Network and build positive long term relationships with key decision makers
  • Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and a clear understanding of partner’s marketing goals
  • Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
  • Maintain positive attitude and adapt to fast paced working environment
  • Successfully manage multiple projects/tasks simultaneously
  • Provide accurate and reliable reporting information to be used in forecasting and management updates
    • Significant understanding of CRM and participation in sales tracking for multiple properties
  • Demonstrate an understanding of marketplace on both a local and national level
  • Being present, punctual and engaged during all scheduled departmental meetings
    • Share best practices, challenges, opportunities, etc.
  • Assist and engage with prospects and partners during Suns/Mercury games and events as needed
  • Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

  • Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market
  • Effective negotiation skills
  • Proficient in Microsoft Office (Word, PowerPoint and Excel)
  • The ability to collaborate with a diverse group of stakeholders, gaining their trust, confidence, and respect as well as the ability to build consensus among stakeholders with varying interests and objectives

Experience/Education Requirements

  • Minimum of a Bachelor’s degree
  • Minimum of 3-5 years of successfully selling corporate partnerships in sports or other related industry

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Digital Operations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The Digital Operations Coordinator is a key role in the day to day digital operations at Talking Stick Resort Arena.  This unique position is perfect for an energetic digital advertising guru with extraordinary attention to detail. The main duty of this role is to facilitate effective digital advertising initiatives through proactive cross-department communication. This role requires strong communication and project management skills, along with advanced knowledge of the digital space and advertising technologies.

Primary (Essential) Duties

  • Work closely with Digital Architects, Activation Team, and NBA Digital Media Ops out of New York to traffic website and mobile app ad positions for Suns, Mercury, and Talking Stick Resort Arena
  • Manage DoubleClick for Publishers account and provide detailed performance reports
  • Follow defined processes and serve as liaison between team and external parties to schedule campaign run dates
  • Proactively manage digital operations schedule, making sure tasks are scheduled and completed on time
  • Provide concise and accurate reports to colleagues and executive team members, including data exports and screenshots documenting performance
  • Understands the internal goals of the team, and the business goals of the client
  • Partner with technical staff to be implement analytics suites and tracking pixels per best practices
  • Research and study trends in digital advertising and analytics
  • Assist with CMS maintenance for various properties, as needed
  • Other duties assigned

Knowledge, Skills and/or Abilities

  • Proficiency with DoubleClick for Publishers
  • Strong understanding of web advertising best practices
  • Effective at communicating technical tasks and issues to non-technical staff
  • Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
  • Ability to conceptualize, scope, and execute projects to strict deadlines
  • Proficiency with Content Management Systems and ability to edit basic HTML is a plus

Experience/Education Requirements

  • Related Bachelor’s Degree
  • Minimum of three years’ experience in digital advertising and analytics
  • Minimum of three years’ experience in Google/Adobe Analytics
  • Strong technical knowledge of digital marketing and social media advertising

Working Conditions and Physical Demands:

  • Must be able to walk and stand for extended periods of time
  • Must be able to lift and move up to 25lbs
  • Game day responsibilities and after-hours support, on occasion
  • May require limited travel

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of three years’ experience in digital advertising and analytics?
2. Do you have a minimum of three years’ experience in Google/Adobe Analytics?
3. Do you have a strong technical knowledge of digital marketing and social media advertising?


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Sales, Service, & Marketing: Marketing
Marketing Coordinator - Sacramento Kings (Sacramento, CA)

Reports To:    Marketing Manager

FLSA Status:  Non-Exempt

Capsule Position Description:  The Marketing Coordinator is responsible for supporting the Marketing Managers in their job duties as the liaison between internal clients/departments and the creative services team. In addition, the Marketing Coordinator is responsible for writing marketing copy including weekly email campaigns to stakeholder audiences, promotional emails and :15 reads for radio and television broadcasts.

Key Responsibility Areas (KRA’s):

  1. Effectively works with the Marketing and Creative Services departments to execute Kings marketing and media campaigns.

  2. Supports the Marketing Department in project coordination and internal client communication.

  3. Represents the internal client throughout the project management lifecycle and will be tasked with ensuring that the highest quality of work is organized and delivered on time.

  4. Assists in the development, planning and execution of marketing promotions.

  5. Assists in the development and creation of tracking mechanisms for each marketing and media advertising campaign to help evaluate overall effectiveness and identify strengths and opportunities.

  6. Responsible for developing all in-season media trade related deliverables including broadcast and in-game reads and graphics.

  7. Responsible for generating marketing content for weekly and promotional email campaigns.

  8. Builds and maintains collaborative relationships with all departments.

  9. Identifies, troubleshoots, and resolves unusual/adverse situations and makes sound decisions based on available facts and resources available.

  10. Manages vendor relationships including promotional item, print and signage vendors.

  11. Evaluates department processes and develops recommendations and implementation plans to improve those processes.

  12. Additional duties as assigned by the Marketing Manager.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate exceptional knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers through strategic thinking and proactive communication.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Qualifications:

  • Ability to meet strict deadlines.

  • Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook a must.

  • Must possess strong interpersonal and communication skills.

  • Must be creative with the ability to conceptualize and develop marketing strategies and solutions.

  • Exceptional writing and proofing skills.

  • Must be detail oriented with the ability to multi-task.

  • Must be willing to work a varied schedule including evenings, weekends and holidays.

  • Bachelor’s Degree in Business, Marketing, Communications, or related field.

  • Marketing or Advertising Agency experience preferred.                                                

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Describe a time where you managed multiple projects and deadlines successfully.
3. What are your salary requirements?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Business Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: The Partner Business Manager (PBM) delivers unique value to the Sacramento Kings corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate. PBM must be able to up-sell and renew current partner base.

Key Responsibility Areas (KRA’s):

· Understand and implement all of the Sacramento Kings’ corporate partners’ contractual elements as relevant to assigned accounts.

· Ability to provide added value to the partnership through researching and identifying new business opportunities and activations which achieve partner objectives and return on investment/objective annually.

· Supervise all aspects of project management on assigned accounts to include: Contract Asset Implementation, Broadcast - Radio and Television, Signage, Publications, Activations, Hospitality, Budget Management, Business Development, Relationship Enhancement

· Responsible for the creation, accuracy, presentation and delivery of all business collateral to include: Renewal Presentations & Sales Worksheets, Seasonal Business Plan and Implementation Guide, Mid-Season Reviews, Annual Reports, and Ancillary Partner Communication.

· Ability to manage and prioritize each brand (Kings and Sleep Train Arena) and its associated assets as it relates to the Partner Business Manager’s portfolio of assigned accounts. 

· Various other duties and projects as assigned.

· Ability to Up-Sell and Renew current client base.

Education and/or Experience                    

·Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

·Minimum of three years in a marketing position with a consumer brand, agency or media property.

·Previous sales experience a must.

·Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.

·Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·Must be highly organized with ability to multi-task.

·Must have strong interpersonal communication skills.

·Retail sales promotion or marketing experience required.

·Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)

Start Date: March 2017

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Corporate Partnership Sales Director - Sacramento Kings (Sacramento, CA)

Capsule Position Description:  Creates and brokers integrated Corporate Partnerships for the Sacramento Kings and the new Golden 1 Center.  These partnerships will be multi-year agreements and focused on the unique objectives and priorities of each individual partner. 

Key Responsibility Areas (KRA’s):

  1. Prospect new business within assigned categories.
  2. Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and potential partner presentations and proposals.
  3. Negotiates and finalizes the contractual process.
  4. Pro-actively provide service to partners and potential partners by identifying, addressing and exceeding expectations while maximizing value and ensuring return on objectives.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

·         Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

·         Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

·         Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

·         Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Technical Expertise:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Self-starter with a positive attitude;

·         Demonstrated ability to identify potential prospects

·         Demonstrated ability to ask questions to determine the objectives of potential partners

·         Demonstrated ability to overcome objections

·         Demonstrated ability to connect potential partner objectives with assets/solutions that will meet those objectives

·         Demonstrated ability to close deals

·         Commitment to teamwork;

·         Excellent communication skills;

·         Customer Service orientation. 

Computer Skills                                             

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and Outlook and ability to learn the use of ticket computer programs.

Education and/or Experience

·         BA/BS preferred.  Five to seven years of successful partnership sales experience, preferably in the sports or entertainment industry. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Tell me about your previous Corporate Partnerships sales experience?
3. What are your salary requirements?


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Sales, Service, & Marketing: Membership
Knothole Club Internship - Salt Lake Bees (Salt Lake City, UT)

Job Summary:  This is a part time position that will work through the Bees season.  This position will be responsible for selling memberships in our kids club.  Will work the duration of the Bees season.  Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company.
  • Continually teach associates new and better ways of doing business with and emphasis on

STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.

  • Attend all Salt Lake Bees home games
  • Promote and sell memberships to the kids club
  • Work with recreation groups to promote kids club
  • Assist in Knothole Club voucher redemption process
  • Answer phone calls and questions regarding Knothole Club vouchers
  • Fulfill jersey and supply orders for Junior Jazz and Knothole Club groups
  • Assist with preparations for the 2017 Bees season
  • Other office duties as assigned

Knowledge and Skills

  • Prior sales experience
  • Available to work various shifts including nights, weekends & holidays
  • Positive attitude and team oriented
  • Excellent follow-through skills
  • Strong communication skills
  • Outgoing, friendly personality

Expectations

  • Strong organizational and time management skills
  • Excellent oral communication, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects, meet deadlines and be a team player
  • Must be available to work all home games as assigned
  • Available to work flexible hours including holidays, evenings and weekends

 Physical Demands

  • Work under fast paced, high stress situations
  • Must be able to work under high levels of stress
  • Often required to work long hours and be available when needed or as business requires (including holidays, nights and weekends)
  • Must be able to lift up to 25 pounds
  • Moderate to high levels of stress may be associated with this position
  • Must pass a background check
  • Must be able to communicate in English

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Sales, Service, & Marketing: Game Operations/Presentation
Marketing & Promotions Associate - Seattle Storm (Seattle, WA)

Background

Force 10 Hoops (Seattle Storm) is a professional basketball franchise that is looking for motivated, energetic, and dedicated individuals to gain hands-on experience in professional sports as part of the Storm Marketing & Promotions Team. Work closely with members of the Storm’s Events & Entertainment department to execute projects from start to finish, including: game night production and operations, community outreach promotions, Storm special events, and administrative support. Many of these events are on evenings and weekends.

Responsibilities

The responsibilities for this position include, but are not limited to, the following:

  • Plan, implement and manage game night functions (in-arena, on-court, concourse & plaza activities) for EVERY STORM HOME GAME

  • Assist in event planning for marketing, ticket sales, community relations and public relations initiatives (e.g, basketball clinics, Season Ticket Holder parties, press conferences, Media Day, marketing events)

  • Manage Marketing & Event inventory (premium items, printed materials, signage, props)

  • Contribute to the development of branding/positioning for all advertising and promotional campaigns including ticket sales, sponsorship activation, TV and radio broadcasts, grassroots events, and KeyArena game activities

  • Create and manage props for in-game promotions

    Skills and Experience:

  • Ability to handle numerous tasks simultaneously, manage a project from design to completion, and deliver an outstanding work product

  • Detail-oriented, especially under deadline pressures, with excellent verbal and written skills

  • Highly organized and efficient with time

  • Creative focus when problem solving

  • Positive attitude toward colleagues and outside vendors

  • Strong teamwork and relationship-building talents

  • Knowledge of Microsoft office programs (Word, Excel, Publisher)

  • Ability to work nights/weekends/flexible schedule

  • Must be able to lift and carry heavy/awkward props, boxes, items

    Compensation:

  • $14/hour

 

A flexible schedule is required, as you must be able to work all home game days. Please review our home game schedule at www.StormBasketball.com before applying.

This is a part-time position. Qualified candidates should apply on nbateamjobs.teamworkonline.com, submitting a resume and cover letter.

Please reference that you are applying for the Marketing & Promotions Associate.


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Sales, Service, & Marketing: Ticket Marketing
Database & Ticketing Intern - Seattle Storm (Seattle, WA)

What you will do:

  • Work with the Director, Business Intelligence on data analysis projects and management of the Marketing, CRM and Ticketing Databases

  • Assist with data synchronization, manipulation and reporting across all three databases

  • Assist in the development of targeted sales and marketing e-mails

  • Assist with the in-season data collection process

  • Assist in implementation of the 2018 Membership Renewal campaign

  • Assist with box office duties day-of-game

    • Paid game-day position available in addition to office duties

    • Interact with customers/staff to answer questions and resolve ticket issues

  • Other duties as assigned

What you will learn:

  • Ticketmaster’s Archtics software, along with other Ticketmaster products

  • Marketo’s marketing automation and Microsoft Dynamic’s CRM software

  • Effective strategies and practices for successful database marketing campaigns

  • What happens behind the scenes at professional sporting events, and the role the box office, ticket and database operations play in a team’s success

  • Teamwork and the ability to work across many different platforms in an organization (sales, operations, marketing, communication, etc.)

  • Customer service skills

What we ask of you:

  • Candidates who are pursuing a degree in Computer Science, Sport Management, or related field

  • Have a desire and passion to work in professional sports

  • A self-starter with a willingness to listen, learn, and share their own ideas

  • Ability to handle pressure and be able to thrive in fast-paced working environment

  • Solid written and verbal communication skills

  • Available to work game nights and weekends when necessary


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Intern - Seattle Storm (Seattle, WA)

What you will do:

  • Work with the Manager, Ticket Technology & Operations in processing and printing of all season, group, and ticket package accounts

  • In conjunction, assist with box office duties day-of-game

    • Paid game-day position available in addition to office duties

    • Interact with customers/staff to answer questions and resolve ticket issues

  • Manage the in-season ticket data collection process

  • Work closely with Director, Business Intelligence on data analysis projects and management of the Marketing, CRM and Ticketing Databases

  • Assist in implementation of the 2018 Membership Renewal campaign

  • Work closely with the Ticket Sales & Service department on day-to-day operational reporting and projects

  • Other duties as assigned

What you will learn:

  • Ticketmaster’s Archtics software, along with other Ticketmaster products

  • How to effectively and efficiently run a box office

  • Effective strategies and practices for successful database marketing campaigns

  • What happens behind the scenes at professional sporting events, and the role the box office, ticket  and database operations play in a team’s success

  • Teamwork and the ability to work across many different platforms in an organization (sales, operations, marketing, communication, etc.)

  • Customer service skills

What we ask of you:

  • Candidates who are pursuing a degree in Sports Management, Business, Computer Science, or related field

  • Have a desire and passion to work in professional sports

  • A self-starter with a willingness to listen, learn, and share their own ideas

  • Ability to handle pressure and be able to thrive in fast-paced working environment

  • Solid written and verbal communication skills

  • Available to work game nights and weekends when necessary


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Sales, Service, & Marketing: Sponsorship Services/Activation
Corporate Partners Activation Internship - Seattle Storm (Seattle, WA)

This internship offers a hands-on working experience with the Corporate Partnership department as they plan, execute and deliver on sponsor objectives for the Seattle Storm. This is an exciting opportunity for a passionate, focused, detail oriented individual interested in a career in sports marketing or corporate partnership development.

What you will do:

  • Support Corporate Partnerships through research, development and implementation of marketing and activation platforms for Storm partners

  • Assist in all aspects of activation including game night, corporate and community events

  • Track and assure fulfillment of contractual obligations to Storm partners

  • Assist in development of mid-season and end of season partner recaps

  • Develop new ideas and participate in department brainstorms

  • Attend and participate in weekly meetings surrounding sponsorship, marketing and ticket sales

  • Participate in game-day marketing, in-arena promotions, social media marketing, email marketing, and event marketing support

  • Help plan and implement a corporate partner summit event

  • Other duties as assigned

What you will learn:

  • How corporate sponsorships are formed, valued and closed

  • What it takes to successfully maintain partner relationships

  • What happens behind the scenes at a professional sports team, particularly as it relates to business development, partnerships and sponsorship

  • How to communicate to partners and demonstrate to them the value of the partnership

What we ask of you:

  • Strong written and verbal communication and interpersonal skills to assure high level of service and communications.

  • Working towards or recent graduate with a degree in Business, Marketing, and/or Sports Management

  • Knowledge of promotional concepts and marketing principles

  • Have working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

  • Highly organized ability to multi task

  • Ability to maintain confidential information
  • Available to work the majority of the home Storm games during the 2017 season (May – mid Sept). Flexible work hours including at approximately 20 hours per week in the office plus nights and weekend, working at Storm home games


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Sales, Service, & Marketing: Ticket Sales Management
Director of New Member Ticket Sales - Spurs Sports & Entertainment (San Antonio, Tx)

This position will oversee the San Antonio Spurs Ticket Sales Team. This team is responsible for growing FSE revenue and group ticket revenue for the San Antonio Spurs.  A successful Director of New Member Ticket Sales will prioritize their staff and their business achievements. The Director of New Member Ticket Sales is responsible for hiring, coaching and developing a sales team, providing a business plan to achieve season ticket revenue goals and weekly updates, insights and innovative strategies for this business unit.  The ideal candidate must have five (5) – seven (7) years of sales management experience, a positive attitude, collaborative team approach, a facilitator mindset, and demonstrate a desire to learn and develop professionally, and possess strong sales leadership skills. A strong work ethic, passion for sales within the sports and entertainment industry, experience with social selling and a desire to work on a goal-driven team are essential qualities. This role will report directly to the Vice President of Ticket Sales & Service and be expected to develop sales plans and establish revenue targets.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Build, develop and train Spurs Ticket Sales staff of 10 members.  Includes hiring, training, supervising and development of individual members to prospect and sell new season ticket memberships and group ticket sales for the San Antonio Spurs and Franchises (SA Stars, SA Rampage and SAFC when called upon).  Accountable for the growth and insuring that Account Executives and Ticket Sales Representatives are accountable to accomplish their individual ticket sales revenue goals
  • Responsible for modernizing and expanding the ticket sales process to include training and the use of social selling tools, lead scoring and CRM campaign management, automated e-marketing sales techniques, outside event and appointment selling as well as in-game selling.
  • Manage the following areas:  Lead Management, distribution of accounts, establishment of clear sales revenue goals, accountable for campaign management including call volume, appointment setting and conversion rates and social selling training. Develop processes, along with Marketing & Business Analytics departments, to maximize database acquisition and lead management via CRM. Coordination and communication of annual partial plan select-a-seat and renewal campaign.
  • Sales Strategy planning:  Innovate, create and implement new ticket sales opportunities.  Areas to include are B2B Premium Seat training, prospecting and selling, plaza and fan zone member prospecting, partial plan retention and new sales efforts.  Additional areas of sales strategy planning include pricing, yield management, incentives, sales contests, development of individual and team compensation plans, accountability for setting and achieving sales goals for both season ticket sales and group sales efforts from the 10 member sales team.
  • Expectation to collaborate with Director of Season Ticket Retention, Director of Ticket Operations, Director of Business Analytics, Sr. Group Sales Manager and Marketing Team to develop and implement sales plans, enhance culture and revenue generation for the San Antonio Spurs. Responsible for sharing sales results along with key learnings and insights with VP of Ticket Sales & Service on a weekly basis.
  • Oversee, manage, communicate and lead the launch of annual new member season ticket sales campaign along with the direct oversight, execution of growing and conversion of the season ticket wait list to active members. 

Qualifications: 

  • Proficient in ticketing systems (specifically Ticketmaster), Customer Relationship Management, Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • 5-7 years of sales experience in sports or entertainment required
  • 3-5 years supervisory experience required; including proven hiring, leadership, employee development and supervisory skills.
  • Four-year degree required
  • Proficiency in selling techniques and ability to teach others
  • Strong written, verbal communication, presentation and problem solving skills required.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Able to work flexible hours including evenings, weekends and holidays.
  • Able to work independently and coordinate multiple tasks.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to relocate?
3. What is your highest level of education?
4. Do you possess at least 5 years of sales experience in the sports or entertainment industry?
5. Do you possess at least 3 years of supervisory experience?
6. Please describe your management style/philosophy.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports & Entertainment (SS&E) is seeking positive and passionate individuals that are committed to becoming sales leaders in the sports and entertainment industry. This position is a 12 month career growth-oriented sales development program which will focus on the development of the skills and knowledge needed to become a senior sales professional. The intention of this program is to grow the Consultants’ skills to a level that will warrant a promotion to a senior level sales position in the sports industry upon the successful completion of the program.

Responsibilities will include generating new revenue through the selling of season tickets and group tickets for the San Antonio Spurs, Rampage, Stars, SAFC, and AT&T Center Family Shows and/or Events. This position is responsible for generating revenue via phone calls, prospecting, referrals, face-to-face presentations and in-arena appointments with a strong focus on relationship sales and customer retention.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Initiate sells of new full season tickets, partial season ticket packages and group tickets for all SS&E properties
  • Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business. Make 100+ outbound phone calls daily.
  • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events) Maintain electronic records of all customers and prospects with our CRM system.
  • Greet, Support, and Serve current and potential clients daily and at games. Work games, nights, weekends and holidays as assigned.
  • Collaboration with key internal/external resources
  • Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned.
  • Other Duties as Assigned.

Qualifications: 

  • Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field.
  • Must possess excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Drive and desire to be a sales industry leader.
  • Ability to work as a team player while being open and willing to learn.
  • Ability to present sales information to potential clients.
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.
  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
  • Commitment to personal integrity

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. What is your highest level of education?
3. Please briefly list your previous sales and marketing/promotion experiences.
4. Please provide an example of a time where you were proud of your service skills.
5. Please describe an opportunity you have taken in the past year to further your personal growth.
6. Do you have a flexible availability, including the ability to work evenings, weekends and holidays as needed?


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Sales, Service, & Marketing: Hospitality Management
Guest Services Manager - Toyota Center/Houston Rockets (Houston, TX)

General Description:
This position will oversee all guest services matters for tenant (Rockets) and non-tenants (concerts, family shows).

 RESPONSIBILITIES include but are not limited to:

  • Carries out supervisory responsibilities for assigned staff in accordance with the organization’s policies and applicable laws.  Responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff 
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Will oversee a staff of full-time coordinators and numerous part-time positions that will hire, train and staff all event-staff personnel.
  • Will work with Event Services Manager to determine staffing levels, execute staffing calls and develop continuing education and training plans as it impacts customer service levels and delivery to our customers.
  • Also provide oversight of the Tour Program and Complaint Resolution.
  • Develop and implement standard operating procedures (SOPs) for the Guest Services department and develop employee collaterals such as handbooks, training manuals, uniform requirements, etc.

 MINIMUM QUALIFICATIONS:

  • BS/BA in a related field.
  • Must have the ability and willingness to work long days, evenings and weekends.
  • Five years experience in the entertainment (arena, stadium or theater) industry or related field.
  • Extensive customer service background including training and staffing.
  • Experience in large-scale start ups in a similar or related capacity
  • Demonstrated managerial or supervisory experience in this field.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 Equal Employment Opportunity Employer


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Warriors (Santa Cruz, CA)

About the Position

We are seeking passionate, committed, and enthusiastic sales people to join our high energy staff with the intention of demonstrating the value associated with Warriors season ticket packages to prospects throughout the Santa Cruz area. Ticket Sales Representatives will be directly responsible for selling and servicing new accounts, creating new ideas to increase ticket sales and performing basic office functions as needed.

This is a full time position reporting to the Director of Ticket Sales, and is based in Santa Cruz, CA.

Key Responsibilities

  • Make outbound sales calls from provided lead lists to sell season tickets, partial plans and group tickets
  • Actively pursue new business and decipher ways to acquire leads
  • Meet or exceed weekly and monthly sales goals in the areas of season ticket, partial plans and group tickets
  • Maintain organized records of personal sales
  • Provide superior customer service to all current and potential customers
  • Attend majority of home games to market and sell new ticket packages
  • Additional responsibilities as assigned by the Director of Ticket Sales

Required Experience & Skills

This position requires an aggressive, competitive and self-confident professional with the following qualifications:

  • Bachelor’s degree from an accredited college or university
  • Passionate about the sports industry
  • Highly motivated with a desire to be successful
  • Strong communication skills, both oral and written
  • Ability to effectively conduct business over the phone and in person
  • Desire and willingness to learn – creative thinker
  • Detail-oriented and organized – able to multi-task
  • Minimum computer aptitude required: Microsoft Word, Microsoft Excel, Outlook
  • Prior sales experience is preferred but not essential
  • Must be willing to work nights, weekends and some holidays

**** Competitive compensation and benefits package provided ****


Note: This position was originally posted on the Golden State Warriors employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Golden State Warriors employment site.

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Sales, Service, & Marketing: Community Relations
50/50 Raffle Seller - Warriors (Oakland, CA)

About the Position

The Warriors Community Foundation, a 501(c)(3) nonprofit organization, is hiring a team of 50/50 Raffle Sellers to help promote the Warriors 50/50 Raffle fundraiser. Raffle Sellers must be enthusiastic and hard-working individuals who will represent the Warriors 50/50 Raffle and the Warriors Community Foundation.

This position will be the driving sales force behind the Warriors 50/50 Raffle program. Recently approved by the State of California, 50/50 raffles take place at all Warriors home games, where one lucky winner receives 50% of the jackpot and the remaining 50% is directed to the Warriors Community Foundation to support ongoing charitable efforts.

Ideal candidates will be punctual and reliable salespeople with excellent communications skills. These employees will be responsible for the nightly sales of raffle tickets, beginning when doors open and ending at the conclusion of the 3rd quarter.

This is part-time position and is located in Oakland, CA.

Key Responsibilities

  • Game night selling of raffle tickets to Warriors fans within Oracle Arena in either a stationary kiosk location or as a roaming sales representative
  • Accepting and accounting for large sums of cash on a nightly basis
  • Communicating clearly about 50/50 raffle rules and procedures to potential customers

Qualifications

  • Experience in cash handling and customer service
  • Excellent oral communication skills
  • Detail oriented with the ability to work efficiently in a high-stress environment
  • Ability to interact positively with fans and other motivated, energetic sales teammates
  • Comfortable working non-traditional hours according to the Warriors home schedule
  • Must be 18 years of age or older by first day of employment
  • Must be available for Warriors home games October through April, with the possibility of post season games

Physical Requirements

  • Must be able to remain standing for extended periods of time
  • Must be able to walk up and down multiple flights of arena stairs throughout shift

Note: This position was originally posted on the Golden State Warriors employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Golden State Warriors employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Executive - Windy City Bulls (Hoffman Estates, IL)

POSITION OVERVIEW:

The Windy City Bulls are seeking a highly motivated, organized and dedicated candidate to fill the position of Ticket Executive for the upcoming season. This position will work directly with the ticket sales staff to sell season tickets, partial plans and group packages via phone calls, face-to-face appointments and special events. Candidate must be a team player willing to help out wherever they are needed, including other departments within the organization.

KEY RESPONSIBILITIES:

The Ticket Executive will be responsible for fulfilling the following:

  • Meet and exceed department and individual sales goals for the organization.
  • Proactively create new business opportunities through existing customers, prospecting and CRM leads.
  • Develop new contacts with groups and organizations via phone calls, networking events, and face-to-face presentations that lead to sales of season tickets, partial plans, group ticket plans and corporate sponsorships.
  • Develop and maintain a database of potential group and season ticket customers.
  • Renew and service all group, season ticket and single game ticket clients.
  • Assist with group events/initiatives, sales department hospitality and guests before and during games.
  • Make phone calls during the season and off-season to maintain personalized, consistent contact with season ticket holders and group leaders.
  • Work with the Box Office to print tickets, update reports, etc.
  • Perform other customer service and operational duties in season as assigned. May be responsible for spending time on a non-ticket sales function as part of this role.

 QUALIFICATIONS:

  • Bachelor’s Degree with business focus or equivalent work experience
  • 1-2 years of experience in minor league sports team sales, general business sales, or sports management is preferred
  • Proficient in Microsoft Office software programs, as well as CRM and ticketing software; expertise in Paciolan Ticketing System a plus
  • An enthusiastic and collaborative team player with a positive attitude and strong work ethic
  • Highly organized, detail-oriented and strong time management skills
  • Excellent verbal/written communication skills with the ability to present ideas clearly and concisely
  • Ability to work flexible hours, including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience selling tickets for a professional minor league sports franchise? [Yes/No]
2. If yes, have you focused on a particular area of ticket sales (i.e. season tickets, groups)?
3. If yes, what did you generate on average annually in personal sales?
4. Have you previously worked with the Paciolan ticketing system? [Yes/No]
5. Are you available to work game nights, weekends and holidays? [Yes/No]


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