Current available jobs in Sales, Service, & Marketing:


» COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION - Atlanta Dream (Atlanta, GA)
» ACCOUNT EXECUTIVE - Atlanta Dream (Atlanta, GA)
» DIRECTOR OF CORPORATE PARTNERSHIPS - Atlanta Dream (Atlanta, GA)
» DIRECTOR OF MARKETING - Atlanta Dream (Atlanta, GA)
» COORDINATOR OF TICKET SERVICES - Atlanta Dream (Atlanta, GA)
» Assistant, Advertising and Promotions - Atlanta Hawks (Atlanta, GA)
» Vice President, Corporate Partnerships & Business Development - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Sales Representative - Austin Toros (Austin, TX)
» Director, Building & Technical Operations - Charlotte Hornets (Charlotte, NC)
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» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
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» Digital Marketing Assistant (Part-Time) - Golden State Warriors (Oakland, CA)
» Ticket Operations Coordinator - Golden State Warriors (Oakland, CA)
» Business Analyst - Houston Rockets (Houston, TX)
» CRM Administrator - Houston Rockets (Houston, TX)
» Marketing Associate - Houston Rockets (Houston, TX)
» Account Executive - Idaho Stampede (Boise, ID)
» Account Executive- Corporate Sponsorship Sales (2 positions) - Los Angeles Clippers (Los Angeles, CA)
» Account Executive - Los Angeles Sparks (Los Angeles, CA)
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» Season Ticket Services Account Representative (Full-Time) - Miami HEAT (Miami, FL)
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» Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Sales Associate - Milwaukee Bucks, Inc. (Milwaukee, WI)
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» Senior Manager, Business Development – NBA – Global Marketing Partnerships - NBA League Office (New York, NY)
» Interactive Team - Pelicans Swoop Troop (2014-15 Season) - New Orleans Pelicans (New Orleans, LA)
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» GAME DAY 50/50 RAFFLE TICKET SELLERS - Philadelphia 76ers (Philadelphia, PA)
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» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Director, Premium Seat Sales - Portland Trail Blazers (Portland, OR)
» Director of Season Ticket Service - Portland Trail Blazers (Portland, OR)
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» Director, CRM & Analytics - Sacramento Kings (Sacramento, CA)
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» New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)
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» Account Executive - Corporate Sponsorships - Utah Jazz (Salt Lake City, UT)
» Account Executive - Group Sales - Utah Jazz (Salt Lake City, UT)



Sales, Service, & Marketing: Corporate Sponsorship Sales
COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION - Atlanta Dream (Atlanta, GA)

 

 

 

ATLANTA DREAM COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION

JOB DESCRIPTION

Title:                     Atlanta Dream Coordinator of Corporate Partnership Activation

Department:      Atlanta Dream Corporate Partnerships

Reports to:          Director of Corporate Partnerships

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Coordinator of Corporate Partnership Activation is responsible for supporting the Director of Sponsorship with all aspects of sponsorship sales, activities and activations. Responsibilities include but are not limited to sponsorship customer service, relationship building, research, contract execution, contract fulfillment, building PowerPoint proposals and designing collateral for sponsorship sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee and manage all signage and promotional assets on-site.

  • Create, track, and maintain all proposals, contracts and wrap-up books following the Corporate Partnerships Department's processes and guidelines.

  • Implement, activate and track all assigned partner contracts to ensure that all elements are fulfilled, executed and reported in accordance with internal and external procedures and guidelines.

  • Develop event recaps.

  • Provide detailed updates and reports on sponsorship revenues, invoices, and inventory.

  • Ability to be creative and give positive input in creating sponsorship proposals and activations.

  • Manages sponsor event tickets including orders, ticket banks, and contracted ticket allotments.

  • Monitors and tracks sponsors online deliverables with digital counterparts.

  • Tracks timelines for partner social media activation in collaboration with the Marketing Department.

  • Organizes on-boarding gifts/welcome documents and collateral for new partners.

  • Maintains up-to-date knowledge of industry trends, activation best practices and digital marketing.

  • Communicates key issues internally via status reports and meeting updates.

  • Build relationships with each sponsor client and provide high level of service during regular office hours as well as during the Atlanta Dream games and community events.

  • Other tasks, projects, and responsibilities as assigned.

    Supervisory Responsibilities

    This position will not have managerial responsibilities.

     

    Qualifications and EXPERIENCE

  • Experience managing the development and implementation of partnership marketing strategy

  • Strong organizational and problem solving skills.

  • Ability to multi-task in fast-paced client-service environment while meeting deadlines.

  • Excellent written, verbal, and interpersonal communications skills.

  • Must be a team player and have the ability to foster excellent internal and external working relationships

  • Experience in sports marketing or management, preferred

  • Demonstrated ability to manage and cultivate relationships.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • College degree, with concentration in marketing, entertainment or sports management preferred.

  • Proficient in Microsoft Word, Excel and Outlook

  • Knowledge of and passion for Dream/WNBA preferred

     

    Certifications, Licenses or Registrations

    As needed to meet education and/or experience.


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Sales, Service, & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM ACCOUNT EXECUTIVE

JOB DESCRIPTION

Title:                     Atlanta Dream Account Executive

Department:      Atlanta Dream Ticket Sales & Services

Reports to:          Director of Ticket Sales and Service

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Account Executive is responsible for driving revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local group/organizations. Account Executives achieve their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Dream home games as well as internal/external events. Also responsible for delivering exceptional customer service, updating and maintaining account records and other duties assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Sell season & partial season tickets and other ticket products.

  • Meet and exceed the required outbound call effort to generate sales.

  • Achieve and succeed monthly and annual revenue goals.

  • Generate prospective customers through cold calls, networking and obtaining referrals from existing customers

  • Work all Atlanta Dream home games, as well as team and community events for the purpose of securing ticket sale opportunities.

  • Service the needs of each existing account, while building relationships to provide excellent customer and renew each season ticket and group account.

  • Maintain computerized records of all clients and prospects with our CRM system.

  • Assist customer service efforts during renewal campaigns.

  • Become knowledgeable in pricing, discounts, promotions and Dream policies and procedures.

Supervisory Responsibilities

This position will not have managerial responsibilities.

Qualifications and EXPERIENCE

  • College degree required

  • Three to five years of successful work experience, preferably in the sports or entertainment industry

  • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred

  • Possess excellent customer service skills

  • Great professional phone sales technique and skills

  • Must be able to manage schedule to achieve daily goals for calls, appointments and sales

  • Proficient with Archtics and TicketMaster ticketing systems, or a similar ticketing system

  • Handle problems and customers in an efficient and courteous manner

  • Possess strong communication skills, both verbal and written, and exceptional interpersonal skills

  • Excellent organization skills and attention to detail

  • Ability to work with a team.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • Proficient in Database Applications, Microsoft Word, Excel and Outlook

  • Knowledge of and passion for Dream/WNBA preferred

     

Required Questions (answer in cover Letter)

  1. Yes/No: I have previous ticket sales experience.

  2. Yes/No: I have played basketball in high school or college.

  3. Yes/No: I have one year of general sales experience.

  4. Yes/No: I have previous ticketmaster and archtics experience.

Certifications, Licenses or Registrations

As needed to meet education and/or experience.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous ticket sales experience.
2. Yes/No: I have played basketball in high school or college.
3. Yes/No: I have one year of general sales experience.
4. Yes/No: I have previous ticketmaster and archtics experience.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
DIRECTOR OF CORPORATE PARTNERSHIPS - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM DIRECTOR OF CORPORATE PARTNERSHIPS

JOB DESCRIPTION

Title:                     Atlanta Dream Director of Corporate Partnerships

Department:      Atlanta Dream Corporate Partnerships

Reports to:          Chief Revenue Officer

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Director of Corporate Partnerships is responsible for pursuing and renewing sponsorship sales with corporate partners, creating development plan that can generate sales leads with companies for potential to advertise; online, broadcast, print, program sales, etc. Create, facilitate meetings and present sales presentations to clients and agencies, negotiate long term contracts, manage and foster top level relationship with existing accounts, assist with development of new properties, achieve agreed upon sales targets and contribute to planning and execution of selected special events. Assist in preparation of post-season reports for assigned accounts, generate account plans/schedules & profitability reports. Integration of sales activities with brand and community programs to obtain organizational goals. Position is also responsible for managing corporate sales department.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design & implement strategic sales, service and activation plans for the department.

  • Manage and lead the corporate partnership team in the selling of full menu corporate partnership assets, including but not limited to sponsorships, displays, signage, print and electronic assets, corporate hospitality, group sales packages including suites, fan hospitality and other revenue generating opportunities as well as promotions, public relations, and advertising.
  • Coordinate, implement and manage the renewal process for corporate customers. Process includes, but is not limited to, development of correspondence, information included in packet, and tracking process with follow-up plan.
  • Responsible for growing annual sales revenue and achieving key sales targets set forth by the organization and WNBA.

  • Prospect and close new multi-year corporate partnerships with local, regional and national companies, decision makers and foundations.

  • Develop dynamic sales presentations for new business prospects; design proposals incorporating research of category dynamics and clear understanding of the prospective partner's marketing goals. 

  • Collaborate with prospects and various departments within the Atlanta Dream organization to shape a prospective deal.

  • Negotiate and finalize all contracts for approval by Chief Revenue Officer.

  • Manage several existing corporate partnerships and be responsible for the development of new opportunities and activation strategies.

  • Lead Corporate Partnership team to cultivate, maintain, and enhance relationships with Corporate Partners.

  • Research sports sponsorship industry to stay relevant with market trends and conditions.

  • Strive to ensure that all elements of our agreements are delivered in a first-class manner in accordance with the philosophy of the franchise and within the provisions of the contractual obligations of the organization.

  • Manage expense budgets related to the implementation and execution of each corporate partnership.

  • Provide timely and accurate records detailing sales activity, sales performance, appointment recaps, prospecting activities.

  • Attend outside networking events with the purpose of selling corporate partnerships

  • Generate qualified leads; cultivate and entertain prospects and current partners at Atlanta Dream home games and various events.

  • Maintain spirit of innovation within the department by developing new initiatives essential to achieving our brand and departmental growth.

  • Undertake any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description.

     

    Supervisory Responsibilities

    This position will have managerial responsibilities.

     


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Sales, Service, & Marketing: Marketing
DIRECTOR OF MARKETING - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM DIRECTOR OF MARKETING

JOB DESCRIPTION

Title:                     Atlanta Dream Director of Marketing

Department:      Atlanta Dream Marketing

Reports to:          President and General Manager

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Director of Marketing is responsible for overseeing all marketing and branding functions for the organization. Primary objectives include: drive ticket sales, support sponsorship growth, expand marketing partnerships, develop and analyze research data, grow database contacts and lead generation initiatives, and develop local and regional fan development outreach initiatives. Specific areas of focus include: advertising, social media, grassroots marketing & events, market research and analytics, promotions, database and e-marketing as well as overall brand development and interactive marketing.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage Atlanta Dream brand, work to increase visibility and enhance the understanding of the organization among the public it serves and constituencies with which it interacts.

  • Develop and oversee the implementation of a long-term marketing and promotional campaigns to drive ticket sales, engage fans, and build the brand, including the integration of specialized initiatives associated with anniversaries (i.e. 10 years), special events (i.e. Playoffs, All-Star Weekends) and grass roots programs.

  • Establish and manage annual advertising, marketing and promotions budgets in a manner that efficiently deploys organization’s resources. 

  • Oversee development and production of marketing and sales collateral materials.

  • Oversee and approve all graphic design requests for all Atlanta Dream collateral and communications to ensure consistent, world-class brand presentation for the Atlanta Dream.

  • Conduct and maintain extensive market research for the purpose of developing and executing the branding and marketing strategy for the Atlanta Dream.

  • Interface with all departments in leading the development, implementation and analysis of sales and marketing campaigns.

  • Responsible for managing advertising placement, and working on creative conception and media planning.

  • Responsible for overseeing fan development efforts, including database development and monetization, community events, and social media initiatives that result in positive ROI and reduce direct selling costs.

  • Contribute to the development and execution of corporate/marketing partner activation strategies, including retail promotions, product sampling, gift with purchase, sweepstakes, premium item distribution and cause marketing initiatives.

  • Extensive involvement in e-marketing initiatives, website data collection and online promotions, analyzes media ratings and trends, and prepares regular reports for management.

  • Develops qualitative and quantitative reports in support of marketing and corporate sales efforts. 

  • Work with Senior Director of Communications to manage official team website. Responsible for content updates and the preparation of regular reports for management.

  • Oversee all aspects of the Community Relations department including player appearances, foundation fund-raising and Strategic Community Partner program. 

  • Actively build and maintain a high-quality staff of motivated and skilled team players who emphasize the mission, objectives and values of the Atlanta Dream to create raving fans within and outside the organization.

  • Ensure departmental adherence to all Team and League policies and guidelines.

  • Maximize relationships with various media outlets and promotional partners.

  • Actively participate in weekly meetings, contributing to the development of ideas and overall strategy within the department.

  • Undertake any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of permanent nature shall be incorporated into the job description.

    Supervisory Responsibilities

    This position will have managerial responsibilities.

    Qualifications and EXPERIENCE

  • Five (5) plus years of experience in marketing, advertising, promotions and community relations required, preferably in professional sports industry environment

  • Highly developed organizational and planning skills

  • Strong knowledge of online marketing initiatives and data collection

  • Demonstrated successful experience in special event planning and execution, as well as event marketing and grassroots marketing strategies

  • Thorough knowledge of social media and it's applications

  • Ability to maintain confidential and/or proprietary information

  • Ability to establish rapport with local event organizing committees and volunteers and be willing to travel and work some evening and weekend hours as needed for games and events.

  • Proficiency in use of Microsoft Office software suite of products

  • Talented self-starter with an extremely creative mind and a passion for achieving excellence

  • Ability to think strategically and innovatively in formulating and executing ongoing marketing and advertising plans in highly competitive environment

  • Strong organizational and time management skills to manage multiple tasks with multiple priorities.

  • College degree in sports management, business marketing or related field

  • Masters degree in sports management or business preferred

  • Knowledge of and passion for Dream/WNBA preferred

     

    Certifications, Licenses or Registrations

    As needed to meet education and/or experience.


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Sales, Service, & Marketing: Ticket Sales
COORDINATOR OF TICKET SERVICES - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM COORDINATOR OF TICKET SERVICES

JOB DESCRIPTION

Title:                     Atlanta Dream Coordinator of Ticket Services

Department:      Atlanta Dream Ticket Sales and Services

Reports to:          Director of Ticket Sales and Services

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Coordinator of Ticket Services is responsible for building and growing relationships with Dream Elite Members by providing exceptional customer service, ultimately working to enhance annual renewal and retention rates.  This position is responsible for improving team’s STH retention rate by supporting our Sales Staff with events and renewal initiatives. The Coordinator supports the goals of the overall department and is indirectly responsible for coordinating STH events and promotional materials. The Coordinator will be responsible for ensuring all administrative programs and procedures are updated and submitted in a timely basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Increase communication between Dream Elite Members and act as a liaison between Dream Elite Members and the Ticket Sales and Services Department.

  • Assist in improving year-over-year fan satisfaction.

  • Document and track all account correspondence in the Archtics database.

  • Update and gather all pertinent demographic information and enter in the Archtics database.

  • Assist in managing annual relocation and upgrade process.

  • Assist in management of Dream Elite Member benefit fulfillment and planning.

  • Plan and execute all Dream Elite Member events and activities.

  • Brainstorm and plan calendar to maximize effective service delivery year-round.

  • Exercise time management skills and use creative ways to build and enhance relationships with Dream Elite Members.

  • Meet or exceed daily, weekly and yearly standards and goals for renewal and new sales.

  • Assist in ticket operations functions as needed.

  • Manage all miscellaneous requests.

  • All other tasks assigned by the Director of Ticket Sales and Services.

    Supervisory Responsibilities

    This position will not have managerial responsibilities.

     

    Qualifications and EXPERIENCE

  • Excellent phone etiquette and customer service skills
  • Ability to maintain spreadsheets and files
  • Detail-oriented individual with strong organizational skills and ability to multi-task
  • Must be able to work independently and in a team environment
  • Excellent written, verbal, and interpersonal communications skills.

  • Demonstrated ability to manage and cultivate relationships.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • College degree


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Sales, Service, & Marketing: Advertising/Agency
Assistant, Advertising and Promotions - Atlanta Hawks (Atlanta, GA)

RESPONSIBILITIES/DUTIES:
·        Administer and execute trafficking schedules for creative content to media outlets (TV, Radio, Print, Digital)
·        Facilitate the execution of team promotions that include a specific focus with media partners
·        Primary liaison for all media and trade partners regarding the trafficking of both traditional and non-traditional media (TV, radio, print advertising, online, etc)
·        Compile and track reporting for each advertising medium for example:  cash vs. trade spends, ROI and promotional values
·        Work in conjunction with Public Relations on annual media basketball tournament, media drops and maintaining a comprehensive list of media personalities
·        Assist in the development of social media marketing initiatives to include online content, contests and special ticket offers
·        Coordinate with the Corporate Partnerships department regarding sponsorship initiatives to fulfill marketing components of sponsorship agreements
·        Assist with larger scale team promotions and events such as Paint the Town, **HAWKS, **DUNK, and Draft Party
·        Manage ticket bank trade accounts with Ticket Office
·        Develop and update comprehensive weekly marketing report that identifies all interdepartmental marketing efforts 
·        Game night responsibilities based on need
·        Other duties as assigned 

QUALIFICATIONS:
·        Bachelor’s Degree in Marketing or a related field required
·        Minimum 2 years experience in marketing and/or advertising preferred; previous experience in sports, media or entertainment preferred
·        Previous experience in media trafficking desired
·        Proficiency in Microsoft Office applications a must
·        Must possess strong initiative, ability to multi-task and follow through on projects; must be detail oriented
·        Excellent customer service, written and verbal communication skills necessary
·        Strong ability to interface with internal and external contacts in addition to projecting a professional image
·        Must be willing to function in a team environment as well as exhibit independence thought and decision making
·        Must be able to work non-traditional hours to include nights, weekends and holidays


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Vice President, Corporate Partnerships & Business Development - Atlanta Hawks & Philips Arena (Atlanta, GA)

Scope of Work:
• Overseeing a department of approximately 15 sales and service professional, the VP shall be a leader, a visionary and exceptional manager establishing and developing a culture of creativity and first class partnerships.
• Strategic planning and management of Atlanta Hawks and Philips Arena corporate partnership sales and activation efforts (including recruitment, management, supervision, motivation and leadership) and for Corporate Partnerships (including assistance with reps’ daily sales efforts when appropriate). Significant emphasis is placed on developing creative marketing programs, developing concepts, and leveraging relationships with brand marketers of the highest levels to build sponsorship ideas and sell them through.
• Responsible for new business development while aggressively creating and driving cross-platform revenue from corporate partners ensuring revenue growth for the Atlanta Hawks and Philips Arena. Assets at disposal include, but are not limited to: Arena Signage, TV, radio, print, internet, in-arena promotions, retail promotions, tickets, premium seating, marketing and fan development programs, other advertising inventory and community development programs.
• Implementation of a solutions-based model of consultative selling to sales staff based on industry best practices and innovation, including use of analytical tools to produce ROI metrics.
• Development and execution of promotional concepts aligning with organizational objectives.
• Continually source new business opportunities and inventory opportunities in order to generate incremental revenue.
• In conjunction with in-house and third party resources, determine and develop metrics to measure the effectiveness and impact of sponsor involvement with our brands.

Position Requirements:
• Bachelor’s Degree required.
• Minimum 10 years of professional team or sports sponsorship sales and management experience.
• Thorough knowledge of good leadership and business principles relating to strategic planning, operations, reporting, and budgeting, marketing, employee relations and staffing required.
• Proven track record of conceptualizing and incorporating digital, social media and other digital media assets into well-rounded, highly responsive corporate partnerships.
• Excellent ability to communicate both orally and in writing effectively with corporate partners, prospects and fellow employees
• Must be creative, well-organized, possess a strong work ethic, desire to excel and willingness to learn.


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Sales, Service, & Marketing: Game Operations/Presentation
Sales Representative - Austin Toros (Austin, TX)

This position is responsible for further developing and maintaining Season Ticket and Group Ticket Sales for the Austin Toros with a strong focus on relationship sales and customer retention.

List the key functions, tasks and responsibilities the employee in this position is expected to consistently demonstrate. Expand on how you expect the employee to accomplish the following KRA?s for the role or what tools they are expected to use.

 

1) Generate, Develop, and Maintain new and ongoing business and sales relationships.

2) Implement and Demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, data capture and personal data base management.

3) Develop and Attain personal strategies, procedures, and goals to increase sales for the Austin Toros.

4) Greet, Support, and Serve current and potential clients daily at on-site at off-site events

5) Commit to on-going sales training and development of best sales practices.

6) Participate, contribute to, and attend Sales Department meetings with relevant data, research, and accurate information.

 

 

PERFORMANCE MEASUREMENTS

 

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position. Although numerous methods are listed as suggested measurements, the supervisor may elect to select only specific ones based on the need of the company at any point in time.

  • Vision, Mission and Values alignment
  • Client feedback
  • Direct business results
  • Generation and Retention of ticket sales
  • IDP Goal Attainment
  • Outbound Calls, Connects, and Meetings scheduled/attended

 

 

 

Minimum Requirements:

 

 

These are minimum qualifications proven to be needed to accomplish the intended purpose of the position.

  • Bachelor’s degree or equivalent Job experience in the related field

  • Must be a self-starter and possess team building skills

  • Must possess excellent verbal and written communication skills

  • One year of sales, customer service, and retention experience

  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel

 

 


Apply Here
 

 


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Sales, Service, & Marketing: Marketing
Director, Building & Technical Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Manage and coordinate multiple functions including technical building operations for all Time Warner Cable Arena events (basketball, hockey, concerts, conventions, etc.), event crewing, equipment operations and maintenance, studio production and recording, and electronics systems.  This position has a dotted line relationship to the Sr. Vice President/General Manager Arena.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support HSE business and basketball departments with technical related activities on and off site
  • Responsible for all technical aspects of the team and arena events, including but not limited to maintenance schedule and budget, set-up and maintenance of the in-arena control room, game day set, and game presentation crewing
  • Assist with production of game presentation video elements, LED production and operation, home/visiting TV/Radio, scoreboard set-up, and operation of broadcast.
  • Liaison between Hornets and building for non-basketball operations
  • Assist with day-to-day activities including but not limited to crewing, TV facility set-up, studio set-up and maintenance (including light and audio), satellite and fiber transmission, post-production oversight and troubleshooting, site surveys, interaction with master control, equipment maintenance, etc.
  • Game day responsibilities: Own all game day technical set up and activation, and support all Hornets business and basketball departments with tech related game day activations
  • Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures of budgeted funds
  • Provide technical consultation as necessary; supervise staff in carrying out the responsibilities of their operational areas
  • Provide consultation and establish standards for electronic equipment to be installed in facilities to include designing and ensuring that network of equipment is compatible
  • Work with staff  in establishing technical requirements and equipment specifications for video systems, audio systems and scoreboards to be installed in facilities
  • Manage the implementation of electronic equipment in other areas as assigned
  • Set up repair programs in accordance with engineering plan
  • Plan and schedule work for staff to include assigning projects, determining requirements for operations and ensuring adequate staffing, space and facilities for performance of work
  • Manage various personnel functions including, but not limited to, hiring, training, merit recommendations, promotions, transfers
  • Coordinate and work with the Charlotte Regional Visitor’s Authority (CRVA) employees as necessary
  • Maintain a professional work environment at all times, and adopt and practice organizational culture philosophies
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • At least five years progressive building/arena experience in technical operations with exposure to a variety of technical systems including center hung scoreboard systems, LED technology, arena lighting, recording studios, game day operating systems and equipment, microcomputer services, and live event production
  • Knowledge of comprehensive technical program design and development and audiovisual equipment normally acquired through completion of a Bachelor's degree from an accredited college or university in Technical Operations or a related field
  • Management experience is required
  • Budget management experience is required
  • Strong customer service skills
  • Excellent communication skills including written and verbal with ability to present ideas clearly and concisely
  • Strong organizational skills
  • Honesty, integrity, and high moral and ethical standards
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Ability to change to the work environment, manages competing demands and is able to handle frequent changes
  • Ability to multi-task
  • Ability to work within all levels of the organization as well as with outside vendors
  • Knowledge of Microsoft office computer software programs
  • Strong Knowledge of Video Production
  • Ability to work under pressure and attention to detail
  • Ability to attend all home basketball games and arena events
  • Ability to work irregular hours including evening, weekend and holidays
  • Some travel may be required  
  • Lifting and handling heavy video equipment required [50 – 100 pounds]

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Event Operations/Management
Chicago Sky Game Community Relations, Operations & Marketing Internship - Chicago Sky (Skokie, Il)

The Community Relations, Game Operations & Marketing intern will gain hands-on experience through implementing and planning off season activities and grassroots marketing activities. Interns in Community Relations, Game Operations & Marketing will assist in the coordination of planning for the overall game day experience for the 2015 season including talent bookings, music selection, in-arena contest & activity planning and liaising with Sky entertainment groups for Sky home games; Interns will also assist with the planning of activities for Sky mascot & assist with appearances along with planning and implementing various grassroots marketing activities.  Interns will also assist with day to day operation of the team retail function. This intern will also assist in coordinating the department's donation and grants and help with various event planning and program initiatives. The position will also assist with the department database and public/media relations efforts.


Criteria & Qualifications:

  • Excellent phone & computer skills; specifically Microsoft Word and Excel
  • Detail oriented
  • Able to deal with internal and external clients in a professional manner
  • Marketing; sports administration; or related business majors
  • Excellent writing skills
  • Excellent time management skills with ability to keep track of multiple calendars & multi-task
  • Highly motivated, self starter with a passion for working in sports.
  • Live in Chicagoland Area
  • Reliable Transportation
  • Required to work Chicago Sky Community Events (nights and weekends may apply) 

Responsibilities:

  • Assist in compiling data base of music and selection of music for games
  • Assist in the coordination of talent bookings; contracts and invoices
  • Liaise with Sky entertainment groups – Fly Kids, Drum Line, Sky Squad
  • Planning of activities for Sky mascot to undertake and assist Mascot on appearances
  • Assist in planning various grassroots marketing activities with Sales Team in order to drive ticket sales and brand awareness.
  • Participate in interaction and information exchange with other NBA teams and WNBA teams to improve the Sky game day experience.
  • Assist in managing the day to day operation of Sky retail function including inventory, fulfilling orders, purchasing and creating online promotions.
  • Assist in Sky basketball clinics as required
  • General office duties
  • Assist with day-to-day coordination of Sky Cares donation and grant program such as mailings, follow-up calls and data entry
  • Coordinate ticket distribution program through outreach to non-profit organizations and other community groups
  • Drafting thank-you and recognition responses, as well as general responses to incoming requests. Assist with database tracking and follow up
  • Conduct research with respect to other community relations programs, and provide a summary of findings.
  • Assist with coordination of program events

This position reports directly to the Community Relations and Chicago Sky Game Marketing Operations departments and is an unpaid, part time internship.   Academic credit is available.

Candidates should be local to Chicago or be willing to relocate at their own expense.  Must be able to get to our office in Skokie, IL and to various events around the city. 

 


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Make 75+ outbound phone calls on a daily basis
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun!

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Erie BayHawks (Erie, PA)

The BayHawks seek a teachable, dedicated person who is eager to grow the Team’s fan base via the successful execution of ticket sales programs to schools, businesses, clubs and organizations. This passionate individual will focus their sales efforts in selling season tickets and group tickets while having gameday duties as part of the BayHawks business operations team.

Duties and Responsibilities:

• Sell ticket packages, with an emphasis on group and premium season tickets, and fully execute every step of the sales process by prospecting, calling and meeting with customers
• Establish and foster relationships with schools, businesses, clubs and organizations
• Prospect new leads via cold calls and social selling 
• Achieve personal sales quotas in the areas of group sales, season tickets and mini-packages while contributing to the organization’s overall revenue goals
• Maintain a daily off-season routine of calls, meetings and sales presentations
• Manage and provide superior service to your customers and clients
• Participate in all gameday responsibilities as assigned
• Attend team and community events for the purpose of maximizing sales opportunities
• Availability to work nights and weekends as necessary
• Assist the organization in other various special events, promotions, and social/civic activities
• Participate in ongoing training for personal development to enhance sales skills
• Contribute to the overall growth of the Team’s fan base by generating ideas and helping to execute programs that enhance the Team’s brand


Day-to-Day Responsibilities:

• Sales – all aspects of the sales process including, but not limited to, prospecting new leads, phone calls, meetings, presentations, goal tracking


• Service – Build and foster relationships with fans and customers by delivering superior customer service


Qualifications & Requirements:

An ideal candidate possesses:

• Sales experience is a plus
• Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sports industry
• Competitive nature and a contagious, positive attitude to contribute to a teamwork environment
• Desire for consistent professional development via training and willingness to accept new challenges
• Proficient in Microsoft Office programs
• Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly sales goals for calls, appointments and sales.
• Demonstrated ability to work independently and produce results.
• Demonstrated flexibility and creative problem solving skills.
• Ability to provide superior customer service to our fans

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any sales experience? If yes, please explain.
2. To be considered, list your salary requirements.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Golden State Warriors (Oakland, CA)

Ticket Sales Representative

Golden State Warriors Oakland, CA

About the Position
We are seeking passionate, committed, and enthusiastic sales people to join our high energy staff with the intention of demonstrating the value associated with Warriors season ticket packages to prospects throughout the Bay Area. Ticket Sales Representatives will be directly responsible for selling and servicing new accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed. This position reports directly to the Director, Ticket Sales.

Key Responsibilities

  • Actively pursue new business and decipher ways to acquire leads
  • Meet or exceed weekly and monthly sales goals in the areas of season ticket and mini-plan sales
  • Make phone calls from provided lists to Bay Area companies and single game buyers to sell season tickets and mini-plan packages
  • Maintain records of all season ticket and mini plan customers
  • Provide superior customer service to clients and potential clients
  • Attend majority of home games to market tickets, and set appointments with clients
  • Additional responsibilities as assigned by the Director, Ticket Sales

 

Required Experience & Skills

This position requires an aggressive, competitive and self-confident professional with the following qualifications:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
  • Passionate about sports
  • Highly motivated with a desire to be successful
  • Ability to effectively conduct business via phone
  • Strong communication and computer skills
  • Desire and willingness to learn
  • Detail-oriented and organized - able to multi-task
  • Prior sales experience is preferred but not essential

 

***** Competitive compensation and benefits package provided *****


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Sales, Service, & Marketing: Marketing
Digital Marketing Assistant (Part-Time) - Golden State Warriors (Oakland, CA)

 

 

 

 

 

 

 

About the Position

We are looking for hard-working individuals with proficient knowledge of web coding, an enthusiasm for emerging technologies and a passion for sports to apply for our Digital Marketing Assistant position. This individual will work in a part-time role alongside the Warriors Digital Marketing staff in managing a variety of duties pertaining to the team’s digital/mobile/social/e-mail marketing, including the creation and management of online content, the franchise’s social media channels and organizational e-mail campaigns.

This is a part-time position reporting to the Sr. Director, Digital and is based in Oakland, CA.

 Key Responsibilities

  • Conduct and manage daily website updates.
  • Maintain and update team’s social media channels.
  • Develop ideas and/or write original content for website.
  • Catalog and archive photos from games, community events, team functions, etc.
  • Create event photo galleries for use on website.
  • Assist in creation of e-mail campaigns and content.
  • Assist in the implementation and rollout of new technologies and social media integration.
  • Operate various content management systems to update and maintain website, e-mail newsletters and social media channels on a daily basis.
  • Provide updated reports and analysis with regards to web, e-mail and social media analytics.
  • Support the Warriors Digital Marketing team in a variety of tasks throughout the year.
  • Other duties, as assigned.

 Required Experience & Skills

  • Bachelor’s degree from an accredited college or university.
  • 1 to 3 years of experience in a similar capacity.
  • Knowledge and experience with HTML/CSS coding and responsive design preferred.
  • Excellent computer skills, including Microsoft and Adobe Creative Suite expertise.
  • Broad familiarity with various social media platforms (Facebook, Twitter, Instagram, etc.).
  • Strong oral and written communication skills.
  • Ability to work well across the organization with employees of all levels and in all departments.
  • Ability to multi-task and handle a variety of responsibilities on any given day.
  • Must be a quick learner willing to learn new technologies, including web and e-mail content tools.
  • Knowledge and passion for basketball and the NBA preferred.

                                                                  *   *   *   *   *

                                                 Competitive compensation provided


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Coordinator - Golden State Warriors (Oakland, CA)

Ticket Operations Coordinator
Golden State Warriors
Oakland, CA

About the Position
The Warriors are seeking a highly motivated, customer-service oriented individual to work within our Ticket Operations department.  The focus of this position will be to assist in various day-to-day operations including account management, order fulfillment, and report auditing and reconciliation.  

Key Responsibilities

  • Assist with the fulfillment of all season ticket & mini-plan ticket orders, including processing and printing of individual ticket purchases; assisting with distribution of tickets and ticket packages (mailing and will call), assisting with order processing for suite and group orders, while fully utilizing available ticketing systems and software 
  • Provide home game night support by 1) staffing the arena box office and customer service window at Oracle Arena; 2) assisting with the set-up and break-down of the box office and various other locations; 3) printing / delivering tickets;  4) assisting with reconciliation of game night receipts, cash management and credit card transactions; 5) providing other miscellaneous support as needed 
  • Build and maintain key relationships with internal customers in Ticket Sales & Services, Community Relations, Marketing and G&A departments
  • Assist internal ticket sales & service team in creation and maintenance of accounts
  • Generate various reports and conduct audits and reconciliations

Required Experience & Skills

  • Bachelor’s degree 
  • 1-3 years previous work experience in a customer service oriented role is preferred
  • 1-3 years previous work experience in a Ticketing/Box Office related work environment is required
  • Previous knowledge and experience working with various ticketing systems and software packages such as Archtics, Ticketmaster, TM Classic, Tickets.com is preferred 
  • Previous experience with MS Office Suite and advanced proficiency in Excel is required 
  • Excellent organizational skills, attention to detail, problem solving orientation, and ability to meet tight project deadlines while balancing a number of competing projects
  • Strong customer service orientation, communication skills and business etiquette; ability to effectively interact with internal and external customers 
  • Ability to work long/flexible hours, including evenings, weekends, and holidays 

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Sales, Service, & Marketing: Consulting/Strategic Planning
Business Analyst - Houston Rockets (Houston, TX)

GENERAL DESCRIPTION:

The Business Analyst will coordinate our business research efforts and help to provide actionable insights to our management team.  The day-to-day activities of this role will primarily involve building and administering our surveys, providing management with related analysis, monitoring ticket sales and sponsorship effectiveness during the season, and providing basic support of sales and marketing operations.

 

Essential Responsibilities:

  • Survey Research:

    • Design, build, and administer surveys for games, concerts, and different customer types

    • Analyze survey results and report key findings

  • Ticketing Analytics:

    • Monitor ticket inventory, revenue, and secondary market activity for games

    • Summarize various metrics to inform pricing changes for ticket and suite products

  • Sponsorship Analytics:

    • Develop business cases for new sponsorship proposals

    • Measure fan awareness and attitudes in response to existing sponsorships

  • Sales and Marketing Operations:

    • Build Salesforce reports and dashboards to monitor campaigns, sales/renewal pipelines, and user activity

    • Generate lead lists for sales and marketing campaigns

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree required, preferably in finance, economics, marketing, statistics, or a related field.
  • 1-3 years of experience in investment banking or management consulting is preferred.
  • Excellent computer skills, particularly Microsoft Excel and PowerPoint.
  • The successful candidate must be a self-starter, able to simultaneously manage multiple projects, effectively prioritize workload, and own deliverables from start to finish.

  • Ability to work extended hours, including evenings and weekends as necessary.

 

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a Bachelor's degree preferably in finance, economics, marketing, statistics or related?


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Sales, Service, & Marketing: Consulting/Strategic Planning
CRM Administrator - Houston Rockets (Houston, TX)

GENERAL DESCRIPTION:

The CRM Administrator will run CRM operations across our Ticketing, Suite, and Corporate Sales and Service Departments.  The day-to-day activities of this role will primarily involve building and managing our Salesforce campaigns, providing management with related analysis and insights, configuring our Salesforce org, and providing general user support.

 

Essential Responsibilities:

  • CRM Operations:

    • Create and manage sales/renewal campaigns within Salesforce

    • Build reports and dashboards to monitor campaigns, sales/renewal pipelines, and user activity

    • Perform periodic data hygiene

    • Manage user licenses, profiles, and security

    • Provide user support and training

       

  • CRM Development:

    • Gather feedback from users and customize our Salesforce org to meet their needs (i.e., page views, record layouts, validation rules, triggers, workflows, etc.)

    • Integrate data sources and 3rd party applications

    • Document changes to our org and communicate them to users

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree required, preferably in finance, economics, marketing, statistics, information systems, computer science, or a related field.
  • 1-3 years of experience in Salesforce.com administration or development.
  • Certification as a Salesforce.com Administrator is a plus.
  • Excellent computer skills, particularly Microsoft Excel and PowerPoint.
  • The successful candidate must be a self-starter, able to simultaneously manage multiple projects, effectively prioritize workload, and own deliverables from start to finish.

  • Ability to work extended hours, including evenings and weekends as necessary.

 

PHYSICAL & MENTAL REQUIREMENTS:

  • While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
  • The vision requirement includes close vision and ability to adjust focus. 
  • Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
  • Must have ability to adjust to changing work hours and locations as needed.

 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a Bachelor's Degree finance, economics, marketing, statistics, information systems, computer science, or a related field?


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Sales, Service, & Marketing: Game Operations/Presentation
Marketing Associate - Houston Rockets (Houston, TX)

 

General Description:

 

This program provides part-time seasonal opportunities for interested individuals to assist our Team with game presentations, promotional events and activities and gain exposure to sports industry event planning and execution. 

 

 Essential Responsibilities:

 

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Assist the Promotions Department with Rockets game day activities and set up including the concourse, ticket holder events, corporate obligations and fan interactive elements.

  • Assist in execution of the Rockets Corporate, Community, Ticket Sales and Team Marketing Events and Promotions

  • Assist in execution of outside events at city festivals, trade shows and other public events.

  • Periodically assist Promotions Department with office work

  • Other duties assigned by supervisor.

 

 MINIMUM QUALIFICATIONS:

 

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work all Rockets home games during the 2014-2015 season
  • Must be available for at least 20 hours a week
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds

 

 PHYSICAL & MENTAL REQUIREMENTS:

 

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

 

 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 

 Equal Employment Opportunity Employer

 


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Idaho Stampede (Boise, ID)

Position Summary:
The Idaho Stampede, a Boise-based NBA D-League Franchise, has an immediate need for an experienced, results-driven Account Executive committed to achieving sales excellence. Account Executives are responsible for prospecting and selling all types of revenue packages to corporations and the general public. In addition, this role provides game-day support to ensure the franchise runs efficiently. The ideal candidate has a passion for sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities:
• Sells all types of revenue packages including season tickets, mini-packs, groups, suites, and corporate sponsorships to achieve targeted sales goals, continually striving to exceed expectations.
• Prospects and conducts cold calls to area companies and organizations to sell complete portfolio of products. Must be comfortable prospecting and cold calling by phone and in person.
• Provides superior customer service to clients, existing ticket holders, prospects, and single game customers.
• Handles standard customer service issues.
• Manages sales efforts at public gatherings and events.
• Assists Vice President of Sales on all projects as requested.
• Fulfills game-day responsibilities and basic office duties as assigned.

Game Day Responsibilities:
• Assists with on-court promotions, arena set-up and breakdown, entertainment acts, game presentation, giveaways, merchandising booth, and program sales among other things as needed.
• Assists on game day projects as directed.

Qualifications & Attributes:
• Bachelor's degree or equivalent training and experience.
• Minimum of one-year sales experience in professional sports; ticket sales experience is preferred.
• Exceptional work ethic, strong desire to succeed, professional demeanor, and a passion for the sports industry.
• Effectual time-management and organizational skills. Ability to manage schedule to achieve daily and weekly goals for calls, appointments, and sales.
• Flexible and ready to work non-traditional hours in non-traditional settings.
• Ability to work in a changing and often stressful environment.
• Demonstrated ability to work in a team environment.
• Ability to effectively handle multiple ticket sales projects, and to produce positive results with every project.
• Strong written and verbal communication and presentation skills.
• Creative approach to problem solving.
• Takes initiative, self-directed with strong self-confidence. ‘Can do Attitude’
• Works with integrity and ethical business practices.
• Not afraid to ask questions – seeks help and information when needed.
• Highly motivated to achieve personal and professional goals.
• Working knowledge of Microsoft Office applications (i.e., Word, Excel, PowerPoint, and Outlook) and contact management software (i.e., ACT!).

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have ticket sales experience?
2. Are you willing to relocate at your own expense?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive- Corporate Sponsorship Sales (2 positions) - Los Angeles Clippers (Los Angeles, CA)

The Los Angeles Clippers are looking to fill two positions in Corporate Sponsorship Sales:

Senior Account Executive in Corporate Sponsorship Sales

This seasoned Account Executive will have a minimum of 3 years sponsorship sales or 5 years advertising sales experience.  Responsible for the generation and development of corporate partnerships revenue for the Los Angeles Clippers NBA Team. The Account Executive will be responsible for achieving both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, hospitality, tickets and all other team marketing assets.

Specific Accountabilities and Responsibilities:

  • Ability to generate own leads.
  • Generate revenue through the sale of “new” corporate partner relationships.
  • Ability to foster existing corporate partner relationships to ensure sponsor revenue growth.
  • Bring positive long term relationships with key decision makers.
  • Develop dynamic sales presentations for current or new partners by incorporating research, category dynamics and a clear understanding of the prospective partner’s goals.
  • Manage and ensure activation of all partner programs in association with the Manager of Sponsor Services and members of the Activation staff.
  • Other duties as assigned.

Knowledge and Skills

  • Minimum of 3 years sponsorship sales or 5 years of advertising related sales experience.
  • Updated and active portfolio of potential partners.
  • Four-year college degree in business or a relevant field required.
  • Demonstrate ability to build and develop professional relationships both inside and outside of the organization.
  • Knowledge of sports marketing and sponsorship inventory a plus; specific knowledge of Los Angeles market beneficial.
  • Ability to productively manage multiple priorities.
  • Strong written and verbal communication skills necessary.
  • Ability to thrive in a team environment.
  • Ability to work nights and weekends.
  • Proficiency in MS Word, Excel, PowerPoint, LinkedIn, Social Platforms.

 

Account Executive in Corporate Sponsorship Sales

The Account Executive will be responsible for the generation and development of corporate partnerships revenue for the Los Angeles Clippers NBA Team. The Account Executive will be responsible for achieving both individual and departmental revenue goals through the sale of media, signage, promotions, digital, hospitality, tickets and all other team marketing assets.

Specific Accountabilities and Responsibilities:

  • Generate revenue through the sale of “new” corporate partner relationships.
  • Ability to foster existing corporate partner relationships to ensure sponsor revenue growth.
  • Build positive long term relationships with key decision makers.
  • Develop dynamic sales presentations for current or new partners by incorporating research, category dynamics and a clear understanding of the prospective partner’s goals.
  • Manage and ensure activation of all partner programs in association with the Manager of Sponsor Services and members of the Activation staff.
  • Other duties as assigned.

Knowledge and Skills

  • Minimum of 3 years sales experience.
  • Four-year college degree in business or a relevant field required.
  • Demonstrate ability to build and develop professional relationships both inside and outside of the organization.
  • Knowledge of sports marketing and sponsorship inventory a plus; specific knowledge of Los Angeles market beneficial.
  • Ability to productively manage multiple priorities.
  • Strong written and verbal communication skills necessary.
  • Ability to thrive in a team environment.
  • Ability to work nights and weekends.
  • Proficiency in MS Word, Excel, PowerPoint, LinkedIn, Social Platforms.

 

 

 

 

A cover letter is required to be considered for this position. ***Please, no phone calls or emails regarding this position.***

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please specify which position you are applying for. (Senior Account Executive or Account Executive)


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Summary
Generate revenue for the Los Angeles Sparks’ organization by selling season tickets, partial plans and group tickets to companies, organizations and individuals.

Duties and Responsibilities
• Sell a full menu of ticket products including, but not limited to full and partial season ticket packages, group tickets and hospitality packages
• Make cold calls from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking and effective research
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
• Contact past customers in order to generate new ticket sales
• Effectively handle incoming sales calls from prospective customers for all ticket sales products
• Meet or exceed assigned sales goals for all ticket products
• Work events and games as assigned to support ticket sales efforts and promotional initiatives
• Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications
• Bachelor’s degree required
• Minimum two years prior sales experience with proven sales results and ability to build strong relationships required
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks/projects
• Ability to work independently without supervision, be self-directed and demonstrate initiative
• Ability to take direction without follow up
• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
• Proficient in Ticketmaster, Archtics, Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.
 


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Sales, Service, & Marketing: Promotions
Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)

Job Purpose: This is a part-time seasonal position within the Phoenix Suns Marketing Department. Members of the Street Team will be fun, energetic, enthusiastic and committed to promoting the Phoenix Suns and Phoenix Mercury.

Primary (Essential) Duties:
• Work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Phoenix Suns / Mercury
• Responsible for installation set-up, operation and teardown of all interactive elements and the Phoenix Suns / Mercury Mobile Marketing vehicle at scheduled events
• Responsible for all operational needs and activation of the following elements while at events representing the Phoenix Suns / Mercury - handout premium items, facilitate on-site promotions, interact with fans and communicate general information
• Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
• Assist with organization and maintenance of the mobile unit
• Assist Marketing Department in researching new events for appearances
• Responsible for fan engagement and data cultivation at each event
• Responsible for completing post-event wrap-up forms after every event
• Assist with other tasks on an as-needed basis

Knowledge,Skills and/or Abilities:
• Passionate about the Phoenix Suns/Mercury and the game of basketball
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Customer-service oriented

Experience/Education Requirements:
• Previous marketing/promotional/event/street team experience preferred
• Minimum 18 years of age
• Possess a valid Arizona driver’s license and a good driving record

Working Conditions and Physical Demands:
• Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
• Requires prolonged standing; ability to lift and carry up to 25 pounds
• Must be able to work in outdoor conditions

No guaranteed number of hours per week, scheduling is on an as needed event/game basis. The opportunity is expected to last up to one year. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel you're qualified to be a part of our Street Team?
2. Are you at least 18 years of age?
3. Please list your daily availability.


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Sales, Service, & Marketing: Ticket Marketing
Season Ticket Services Account Representative (Full-Time) - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job : Responsible for accomplishing touch point and renewal goals with season ticket holders.Collects database information from season ticket holders during outbound phone campaigns. Logging information for season ticket information and touch points in Archtics. Fulfills all requests that arise through season ticket hotline, email and personal voicemail. Resolve problems in an effective manner, makes note of any problems and if resolution is not made immediately, then resolve following business day. Schedules any necessary follow up calls or visits with season ticket holders. Deliver customized services to season ticket holders. Assist department with all projects that arise throughout the season. These vary in nature from mass mailings to game day and special events. Foster teamwork, employee morale, motivation and open communication  within Season Ticket Services department and other departments within the organization. Update database with new contact information that is received. Provides support during game day to part time Guest Service staff.
BA/BS from four-year college or university preferred. One or two years work experience with a professional sports team or collegiate athletic department in a service or marketing capacity. Excellent customer service, excellent computer skills, problem solving, communication, time management is essential.

 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years’ experience is a sports or service environment, please explain?
2. Have you worked in an industry requiring you to service and retain a consistent number of accounts or clients, please explain?
3. Have you ever worked in an industry requiring a flexible work schedule ie. weekends, nights, holidays, etc…please explain?
4. Have you worked with sports related software systems ie. Archtics, CRM, what system and where?
5. On a scale of 1-10, (10 being very knowledgeable) how would you rate your knowledge of the basketball industry?
6. (Yes/No) Are you fluent in both English and Spanish?


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Sales, Service, & Marketing: Client Relations/Customer Service
Coordinator, Season Ticket Services & Retention- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job:
• Plan, communicate, execute and measure all STSR events and activities for Season Ticket Holders and potential new sales (referrals). Including but not limited to the following: Casino Night, Kids Camp, Dewar’s Event, Meet and Greets, Open Practice, Select - a- Seat, Influencers; ensure all events meet budgeted financial objectives.
• Meet with key departments such as Marketing, Events Services, Strategic Planning, and Communications to develop quality marketing and promotional pieces for events and other STSR initiatives. I.e. Renewal collateral, invitations, direct mail pieces, poster boards.
• Assist in hiring and developing department interns.
• Answer STSR Hoop line and phone messages daily, systematically distribute and ensure follow up.
• Ensure personal timesheet is updated daily.
• Maintain STSR social media platforms and content including dedicated website, twitter account, and Facebook. Work closely with our Media team to ensure messages are consistent and compliant with Heat standards and procedures.
• Create and maintain tracking spreadsheets based on season ticket services retention and productivity data to help measure and customize STSR events.
• Create and maintain organized calendar of all STSR assets and events that impact STH or shareholders I.e. Game day calendar, yearly events calendar, 30-60-90 day outlooks and timelines.
• Assist with composing, proofreading, and editing of all communication devices to new and current STH. Collaborate all with internal communications to ensure organizational continuity.
• Develop and coordinate system on ensuring customer profile info is consistently collected and updated during all events and activities. Execute customized surveys for all events.
• Assist with ticket plan renewal process including but not limited to printing and pricing of tickets, messaging, payment options, upgrades, benefits and incentives.
• Responsible for tracking and maintaining our supplies and Inventory. Implement control system to ensure consumption and distribution.
• Attend STSR departmental meetings and communicate immediate and future events, and update action items.
• Attend necessary operational meetings determined by MGT to ensure communication of events to organization.

Bachelor's degree from an accredited college/university required. 1 years experience in sports or related industry to understand departmental roles. Proficient in excel, word, power point, archtics to maintain tracking forms for but not limited to budgets, expenses and event calendars. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 1 year of experience in the Sports Industry?


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, holidays, and weekends?


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least two years of sales experience?
2. (Yes/No) Are you fluent in both English and Spanish?


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Sales, Service, & Marketing: Client Relations/Customer Service
Director of Fan Experience - Milwaukee Bucks (Milwaukee, WI)

 

Position Description:
The Director of Fan Experience will be responsible for ensuring that Milwaukee Bucks games and events are world class fan experiences by developing and implementing inter-organization customer service strategies. This position will be responsible for aligning internal departments and external partners behind a consistent customer service platform and will develop, manage and measure service delivery at all Milwaukee Bucks games.  The ideal candidate is a motivated self-starter with outstanding interpersonal and analytical skills and a passion for customer service. This position will report to the Vice President of Marketing. 

Major Responsibilities:
•    Collaborate with all internal and external partners – including Season Ticket Services, BMO Harris Bradley Center, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery
•    Establish agreed-upon service standards and goals and work with internal and external partners to ensure consistent achievement of these goals, including but not limited to the following areas: expedient arena entry, friendly and efficient concession and retail operations, and proper game night staffing levels
•    Create and maintain a league-leading game night experience by developing and maintaining a consistent experience, representative of the Milwaukee Bucks brand, across all opportunities for fan interactions, including parking, guest entry, concessions, and ushers.
•    Develop multi-organization service dashboards and service recognition programs
•    Provide service training to internal departments and external partners
•    Oversee annual service mapping process for Bucks events at the BMO Harris Bradley Center
•    Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities
•    Assist in the evaluation and creation of new and customer service products and programs for season ticket holders and fans
•    Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas

Qualifications:
•    Experience in developing and executing customer service programs
•    Ability to work closely with team service partners and understand the financial agreements       and incentives for each
•    Collaborative working style, with strong written and verbal communications
•    Detail-oriented, with ability to manage multiple projects
•    Strong work ethic and high intellectual curiosity
•    Able to work flexible hours including evenings, weekends and holidays

Education and Experience:
•    Bachelor’s Degree required
•    5+ years of business experience required; ideal candidate will have previous experience in service delivery within the sports/entertainment industry or hospitality management


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Milwaukee Bucks are seeking a positive, passionate individual that is committed to becoming a leader in the sports sales industry. This individual will go through a 10-12 month development program and will be responsible for selling season tickets, mini plans and groups primarily via phone but also through face to face meetings, in-arena tours and out of office appointments. Core to this role is the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will have a heavy focus on outbound sales over the phone

Core Responsibilities:
• Generate new sales by scheduling, coordinating and conducting client meetings
• Conduct a heavy face-to-face appointment campaign to meet with new clients
• Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Ability to network and prospect with and sell to high level business executives and leaders
• Participate in professional networking events
• Provide superior customer service to existing and prospective clients
• Develop an individual sales plan to sell full season product over an extended period of time
• Meet or exceed annual sales goals
• Work a majority of the Milwaukee Bucks home games and sales events to drive business and generate new leads
• Work closely with all internal departments for cross-promotional initiatives
• Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player

Qualifications:
• High proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to work well under pressure
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office applications

Education and Experience:
• Bachelor’s Degree required
 

**Application is a two-step process***
Step 1: To apply for this position, click the 'Apply for this position' link below and please completely fill out the application including uploading your resume.

Step 2: After completing Step 1, you will find a URL address in a yellow box titled 'Important Information about your Application.' Copy and paste the URL provided and complete all the required information on the electronic form. You will not be considered for this position unless you have completed both Steps 1 & 2

 

 


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Sales, Service, & Marketing: Fan Development
Mascot Assistant - Minnesota Timberwolves (Minneapolis, MN)

Department: Live Programming & Entertainment
Reports to: Mascot Supervisor

Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective

The individual in this position will support the mascot in all home games and external appearances.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Serve as mascot assistant for all home games and all off-site appearances
  2. Execute on pre-game and in-game mascot activities
  3. Set up and tear down of all mascot equipment
  4. Adhere to mascot program rules and policies
  5. Provide assistance with the growth of the mascot program
  6. Provide assistance to mascot supervisor in development of skits and related promotions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Able to work flexible hours including nights, weekends and holidays.
  3. Ability to work well on a team and independently.
  4. Ability to manage specific processes and tasks in the department under supervision.
  5. Ability to speak comfortably in front of large crowds.

Education

High school diploma/G.E.D. or equivalent experience preferred.

Experience

Experience in game presentation and/or live programming is preferred. This individual should have extensive customer service experience.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

The working environment is generally favorable, but may work in excessive heat or cold and under stressful condition. This job also operates in a sports arena, which includes bleachers/steps. The duties of this position are performed indoors and outdoors. The noise level in the work environment is usually moderate to loud to during events and minimal during non-events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena to interact and entertain clients/fans. Staff will move boxes and equipment weighing up to 50 pounds. This individual may also perform stunts, including jumping, running, climbing etc.

Travel

Position requires travel to external company events and promotions.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working flexible hours (indluding day time, weekends, nights, etc.)?
3. Do you have experience speaking to large groups, or over a loudspeaker?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director, Corporate Partnership Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Patriot Center, located in Fairfax, Va.

Responsibilities:                                    

  • The primary responsibility of the Corporate Partnership Sales Director is to generate significant incremental sponsorship revenue to achieve sales goals for Monumental Sports & Entertainment’s family of brands: Wizards, Capitals, Mystics, Verizon Center and the Capitals Iceplex practice facility.
  • Develop fully-integrated, customized sponsorship platforms based on the specific and unique business challenges for each prospect utilizing all of the brands and assets to help fulfill the client business objectives.
  • Draw on a list of contacts developed from past sponsorship experiences and develop/cultivate (cold call) new corporate marketing prospects to pursue revenue.
  • Continually keep abreast of sports marketing trends and knowledge of the marketplace.
  • Prepares weekly sales reports and participates in Monumental Sports & Entertainment activities/meetings.
  • Work in a team environment.
  • Related duties as assigned.

Minimum Qualifications:

  • Minimum 7 years of corporate sponsorship sales experience.
  • Education: Bachelor's degree from a four-year college or university.
  • Experience Selling Digital and Out-of-Home assets a plus.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients
  • Must have strong interpersonal communication skills
  • Capable and available to work extended hours including nights, weekends, and holidays as necessary

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Senior Manager, Business Development – NBA – Global Marketing Partnerships - NBA League Office (New York, NY)

Position Description 

Under the direction of the Associate Vice President, Business Development, this individual will be responsible for generating revenue through sales of integrated marketing and media platforms for all NBA properties. This person will need to work collaboratively across all aspects of the NBA’s business to build and sell sponsorship programs to potential new partners.

 

Major Responsibilities 

• Identify sales prospects and key company contacts for Marketing / Promotional Partnerships across all NBA properties
• Support the Associate Vice President, Business Development in developing an active pipeline of prospects for NBA, WNBA, D-League & USA Basketball
• Outreach to key categories / companies (e.g., outreach, conference calls and meetings with new prospective clients etc.)
• In concert with the Associate Vice President, Business Development, aggressively pursue prospects through initial contact strategy, development and delivery of sales presentations, negotiation and contract execution
• Establish and build relationships with key external contacts (e.g., corporate representatives at Fortune 500 companies and contacts in the sports marketing and agency world) 
• Draft deal memos, status reports, tracking of sales prospects and updates for senior management on sales strategy and progress
• Coordinate with appropriate internal resources to develop customized programs and platforms for prospects (e.g., Media, NBA Cares, PR, Events, Marketing Solutions)

 

Required Skills/Knowledge 

• Strong understanding of marketing and branding in order to develop customized and impactful proposals and secure new partnerships that meet the pre-determined marketing needs of the partner
• Ability to effectively identify prospective corporate partners
• Ability to be effective in outreach to potential corporate partners to ascertain level of interest in an NBA, NBADL, WNBA and/or USA Basketball partnership
• Ability to develop and write thoughtful, customized corporate presentations and partnership proposals
• Be capable of professionally presenting the NBA/NBADL/WNBA assets in both oral and written form to prospective partners
• Excellent negotiation skills
• Ability to effectively assist business affairs with contract creation
• Ability to close new business partnerships
• Excellent oral and written skills
• Working knowledge of Microsoft PowerPoint, Excel and Word

 

Experience Needed 

• Minimum of 7 years sales/business development, marketing experience
• Background in new business development / sales
• Previous revenue responsibility
• Familiarity with sports/entertainment sponsorship programs a plus but not required

Educational Background Required 

• Bachelor’s Degree


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Sales, Service, & Marketing: Game Operations/Presentation
Interactive Team - Pelicans Swoop Troop (2014-15 Season) - New Orleans Pelicans (New Orleans, LA)

AUDITION ANNOUNCEMENT

The New Orleans Pelicans are looking for energetic, reliable and hardworking Pelicans fans to audition for the 2014-2015 Swoop Troop Interactive Squad!

The Swoop Troop is made up of enthusiastic men and women who display the ultimate Pelicans spirit while getting the arena pumped up each game night!

Members play an integral role in community events and the Pelicans game night experience by leading the crowd in chants, hosting contests, throwing t-shirts and simply entertaining the best fans in the NBA!

Auditions will be held on September 13th at the New Orleans Pelicans Practice Facility at 5800 Airline Drive.

Please log onto pelicans.com for audition details and to download an application.

 

DESCRIPTION: Swoop Troop members will report directly to the Live Programming and Entertainment Manager. Team will assist in aspects of NBA Game Entertainment including on-court entertainment elements as well as pre-game, post-game and concourse activities. Staff will also assist with team events in the community.

PERIOD WHEN NEEDED: September 2014 – August 2015 (Full NBA season including play-off dates *if applicable) Dates are subject to change.

HOURS REQUIRED: Must be available to work all home preseason games and at least 35 regular season home games as well as special events. (Hours may vary and aren’t guaranteed)

CRITERIA/QUALIFICATIONS:

  • Must be able to work all home preseason games and at least 35 regular season home games during the 2014-2015 season. Game day availability is from 3 PM until 10 PM or later. Times are subject to change.

  • Must be energetic, reliable and hardworking.

  • Must be 18 years of age or older.

  • Must be able to work all events from September 2014 through August 2015.

  • Must be willing and able to work long, irregular hours including nights, weekends and holidays.

  • Must have reliable transportation as well as a valid driver’s license.

  • Must enjoy working with people of all ages, possessing strong team work skills, as well as the ability to work independently.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Development Team Sales - Oklahoma City Thunder Development Team (Oklahoma City, OK)

The Account Executive, Development Team Sales is responsible for driving ticket sales and revenue for the Thunder’s Development League team. The individual in this role will be responsible for selling group ticket packages, along with full and partial season ticket plans.

 

 

Essential Duties and Responsibilities:

Sell Thunder Development Team season tickets, partial plans and group tickets

Schedule daily out-of-the-office appointments/sales presentations (2-3 appointments per day; 10-15 per week)

Research and prospect for new business leads

Schedule arena tours with new and current clients

Renew mini-plan package holders and group ticket purchasers

Coordinate with other departments to organize and implement events designed to generate revenue

Work Thunder Development Team game nights to visit and entertain clients

Staff sales table at games and at events in and around the greater Oklahoma City area

Attend team and community events for the purpose of maximizing sales opportunities

Build relationships to provide repeat business and excellent customer service

Proactively create opportunities for new business with existing customers

Network within the local business community to acquire new business

Manage multiple relationships with attention to detail and professionalism

Maintain good attendance and punctuality

Other duties as assigned

Qualifications and Requirements:

Four-year college degree is preferred

Previous sports/entertainment sales experience or other professional sales experience preferred

Must have excellent oral and written communication skills

Ability to develop successful, mutually-beneficial working relationships with clients

Must be assertive, self-motivated team player that has the ability to focus on both departmental and individual growth

Work schedule will include evenings and weekends

Exceptionally work ethic and strong desire to succeed

High level of professionalism

 

This is a full-time, non-exempt position reporting to the Manager, Development Team Sales & Retention.


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Sales, Service, & Marketing: Database Marketing/Analytics
Insights & Analytics Manager - Orlando Magic (orlando, fl)

JOB SUMMARY

 

The Manager of Insights & Analytics is responsible for applying research and advanced analysis to various strategic business initiatives and ongoing operational systems/processes that help optimize business performance and guide the strategic direction of the organization.

 

Specifically, the Manager of Insights & Analytics works with Sales and Ticket Operations, Premium Sales and Client Services, Corporate Partnerships, and Marketing to leverage advanced analyses and customer insights in day-to-day decision-making and operations.

 

 

JOB RELATIONSHIPS

 

  • Reports To:     Assistant Director   
  • Supervises:     Business Strategy Analyst

 

GAME/EVENT RESPONSIBILITIES

 

  • Game night responsibilities Yes:
  • Approximate number of games worked per season:          1-20
  • Event night responsibilities:  No
  • Approximate number of events worked per season: None

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

General Responsibilities

  • Conduct in-depth studies and analysis to improve the business performance of the Orlando Magic organization

·       Perform market and customer research and deliver actionable insights to leadership

·       Perform statistical, cost and strategic analysis, and prepare analysis for end-user consumption.

·       Develop advanced analyses, such as predictive models and clustering, to aid in customer targeting, segmentation and decision-making

 

Ticket Sales, Service, and Operations

  • Lead variable and dynamic pricing initiatives by creating accurate game rating model and monitoring secondary market activity
  • Participate in the creation of all ticket products by researching customer needs and forecasting demand
  • Support customer retention efforts through overseeing the collection and analysis of relevant customer data to develop targeted retention efforts built around knowledge of season ticket holder base and support service programs
  • Support sales efforts through the use of predictive analytics and application of associated insights to qualify prospects and inform sales strategies

 

Other Responsibilities

·       Develop customer models and coordinate integration of associated scoring algorithms into the Orlando Magic data warehouse

·       Coordinate qualitative research for the organization, including focus groups

·       Work with the Digital Strategy team to incorporate advanced analysis into customer-facing campaigns

·       Decision Making Abilities (Select One):  Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

QUALIFICATIONS

 

·       Bachelor’s degree in Economics, Mathematics, Statistics, or related field required.

·       Advanced degree preferred.

  • Minimum three to five (3-5) years of professional experience related to statistical analysis required.
  • Demonstrated working knowledge of CRM systems as well as various software applications such as: spreadsheets, relational databases and statistical packages required.
  • Demonstrated knowledge of predictive modeling techniques such as regression analysis, customer profiling and segmentation, needs analysis, and other types of quantitative and qualitative analysis techniques required.
  • Demonstrated knowledge of choice-based research techniques (conjoint, discrete choice, etc.) required.
  • Proficiency in SAS, SPSS or other statistical software required.
  • Proficiency in SQL preferred.

·       Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

·       Ability to meet tight deadlines and work well under pressure.

·       Strong organizational skills, time management skills and attention to detail required.

·       Strong verbal and written communication skills with an emphasis on business writing skills.

·       Ability to prioritize and manage multiple tasks/

·       Ability to work independently without supervision, be self-directed and demonstrate initiative.

·       Ability to work collaboratively with others whom you have no direct authority over.

·       Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

·       Exhibit good judgment and decision-making skills.

·       Willingness to work a flexible schedule based on the changing priorities of the department.

 


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
GAME DAY 50/50 RAFFLE TICKET SELLERS - Philadelphia 76ers (Philadelphia, PA)

Full/Part: Part

Base Salary: Hourly (Game Day Pay)

Total Compensation: Hourly (Game Day Pay)

Category: Sales & Marketing: Ticket Sales
 

Description

Location: Wells Fargo Center (Philadelphia, PA)

Status: Part-Time

Reports To: Director of Community Relations

Number of Positions: 20-25 positions available


Qualifications:
SIXERS STRONG 50/50 raffle sellers will take an active role in a fundraising program that takes place during all 76ers home games (pre-season, regular season and playoffs). You will be a spokesperson for SIXERS STRONG Foundation and various other non-profits that benefit from the raffle. Energy is a must; we are looking for fun, self-motivated team members that will exude enthusiasm and add to the overall customer experience.
Sellers must be flexible and be able to work in high-pressure situations. Familiarity with sales and customer service a plus, but not a necessity. Available to work a flexible schedule including evenings, weekends and certain holidays.
Responsibilities:
• Attend all 76ers home games (pre-season, regular season and playoffs) at Wells Fargo Center, assisting with SIXERS STRONG Foundation programs such as the 50/50 Raffle
• Game night staff may help sell raffle tickets at either a stationary touch-screen kiosk or will be responsible to roam a designated area of the concourse/arena. Those not at a stationary unit will receive a mobile handheld device and mobile printer.
• Game night staff will be responsible and accountable for all cash sales, as all units must be reconciled correctly throughout the game.
• Sellers are expected to have an outgoing personality to encourage attendees to purchase. Prior sales experience and a positive attitude a plus.
• Must be at games at least 30 minutes prior to arena doors opening (example: some doors open at 5:00 p.m. for a 7 p.m. 76ers game, therefore, sellers are asked to arrive by 4:30 p.m. to get ready)
• All raffle sellers will be provided with a selling apron and T-shirt and should wear comfortable, closed-toe shoes.
• Should have knowledge of SIXERS STRONG Foundation and the organizations that are supported.
• Attend sales training sessions before and throughout the season.
• Nights and/or weekends are required
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you live in the Philadelphia, PA area?
2. YES/NO: Do you have sales experience in the Pro Sports/Entertainment industry?
3. YES/NO: Are you able and willing to work a flexible schedule including evenings, weekends and certain holidays?


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Sales, Service, & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)

Status: Full-Time

Location: Navy Yard

Reports To: Sales Manager

If you’re a career driven professional and are looking to jump start your career in the world of professional sports you have come to the right place. We promote an outgoing, high energy and competitive work environment that is not for everyone. However, if this is for you it is an opportunity for you to start a successful career in professional sports.

WHY THE 76ERS?
The Philadelphia 76ers are one of the most historic franchise in the entire NBA. We promote professionalism, integrity and passion striving to be the best. We are a franchise that looks to promote from within, allowing you to advance your career and development in a variety of ways. This position is an entry level sales position that will allow you the opportunity to join our family and set yourself up for a successful career in professional sports.

ARE YOU OUR IDEAL CANDIDATE?
We are looking for a self motivated, energetic and aggressive salesperson to take the Philadelphia market by storm. You must be a team player capable of multi tasking in a fast pace environment. Excellent verbal communication skills with a friendly and professional telephone style are a must. We are looking for candidates who work hard and strive to be the best. Bring that desire and determination to work everyday and let us take care of the rest.

Qualifications:
• College Degree - Bachelor’s degree from an accredited college or university
• Min. 1-3 years business to business sales experience (prior sports sales a plus)
• Aggressive and effective communication skills and interpersonal skills
• Strong leadership and organizational skills
• Superior problem solver, with ability to work independently
• Ability to multi-task
• Ability to work with deadlines
• Willingness to work the hours necessary to meet sales goals
• Ability to maintain a flexible work schedule (holidays, evenings)
• Strong computer skills
• Coachable
• High comfort level making cold calls
• Strong time management and organizational skills
• Passion for sales
• Demonstrate an enthusiastic and outgoing personality

Job Functions:
• Maximize revenue through the sales of Philadelphia 76ers tickets (i.e. Season, Partials, groups and premium tickets)
• Heavy outbound call focus making 90+ outbound calls daily to increase your sales pipeline
• Sales presentation for external and internal face to face appointments
• Manage and service assigned season ticket, partial and group accounts
• Creating strong relationships with Season, Partial and group clients to promote yearly renewals
• Network, Prospect and create new sales opportunities when and wherever possible
• Must meet all pre-determined activity and sales goals by providing weekly sales reports to management
• Other duties as assigned
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelor’s degree from an accredited college or university?
2. Yes/No: Do you have a minimum of 1 year of business to business sales experience?
3. Yes/No: Have you had prior internships in sports?
4. To be considered, please list your compensation requirements.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
o Minimum of 50 unique touchpoints each day
o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right person for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Premium/Suite Sales
Director, Premium Seat Sales - Portland Trail Blazers (Portland, OR)

POSITION POSTING CLOSES: September 7, 2014 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

 

Job Summary/General Description:

Oversee the Premium Seat Sales Department. Generate revenue through Courtside Seat, Club Seat, Luxury Suite, Suite Rentals, Corporate Entertainment Packages and other VIP packages, primarily selling to area businesses. Work closely with VP, Premium Seating and Director, Premium Seating Service to maintain the highest level of Goal Attainment, Retention, Customer Service and Efficiency.

Duties and Responsibilities:

  • Communicate regularly with VP, Premium Seating to understand the overall strategic direction of the organization and how it applies to the department. Create standards and goals that support organizational objectives.  Develop and implement plans and/or organizational structure that will achieve desired results.
  • Work with VP, Premium Seating to craft sales strategy, infusing creativity and accountability to drive sales and hit annual sales targets.
  • Work with Premium service department to ensure unity as a department and maintain the highest level of customer service and retention.
  • Work with marketing and management to develop and execute proper marketing plans to sell to a very affluent clientele.
  • Accompany Premium Seating Sales Managers on sales call for key accounts and as needed for mentoring purposes
  • Manage and develop a staff of 4-5 Premium Seating Sales Managers. Provide back-up support to other ticket sales and service departments as needed.
  • Manage within the boundaries of the department budget. Hold staff accountable for their influence on the budget. Report budget variances to area executive.  Look for opportunities to improve budget performance or return on investment by reducing expenses, improving efficiencies and/or increasing revenue.

Qualifications (educational requirements, certification or licensing standards, experience and basic knowledge requirements):

  • Bachelor degree or the equivalent training and experience.
  • Minimum of 5 years of experience with a background of sports ticket sales or related field preferred.
  • Experience successfully managing a sales team.
  • Must be proficient in database applications (preferably Microsoft CRM) and Excel, as well as other Microsoft Office applications: Word, Excel, Access, and Outlook. Knowledge of ticketing software a plus.
  • Experience managing a department budget.
  • History of consistently achieving or sustaining sales goals.
  • Must possess problem solving and decision-making skills. Ability to prioritize workload in a fast-paced environment and handle multiple tasks.
  • Must work well in team environment.
  • Able to work flexible schedule when required, including evenings and weekends.

 

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

 

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Client Retention/Customer Service
Director of Season Ticket Service - Portland Trail Blazers (Portland, OR)

 

POSITION POSTING CLOSES: August 22, 2014 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

 

General Description:

Develop strategies to create lifelong fans. Build a service staff that unites and empowers the team to create extraordinary moments that Rose Quarter.  Drive the vision to cultivate an enduring connection with season ticket holders.

Key Responsibilities:

  • Responsible for achieving annual renewal targets
  • Guide service team through the cyclical nature of the business with excellent communication, leadership and development
  • Collaborate with ticket leadership team to achieve annual ticket department revenue goal
  • Foster relationships with season ticket holders and help modernize customer behavior to create a seamless experience
  • Collaborate with leadership team to redefine what service delivery looks like and feels like property-wide
  • Develop service staff to become more consultative with season ticket holder demographic
  • Work with service team to develop strategies to increase share of wallet
  • Partner with team members to ensure season ticket holder retention programs and events are on-point and fully leveraged
  • Work with internal team to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize
  • Create and monitor effective service behavior metrics to help drive the business and achieve business results
  • Thorough knowledge of CRM and ticketing system and adherence to internal protocol for usage
  • Manage escalated customer issues and complaints that escalate beyond service manager
  • Work with Marketing , Operations, and other key relationships to build strategies and plans to create exceptional guest experiences
  • Play integral role in the development of the annual renewal marketing plan including communication objective, key strategies and execution of tactics

Qualifications:

  • 5-7 Years Marketing, Sales, and/or Service Experience in short lifecycle sales process
  • 3-5 years of direct leadership experience where coaching and performance is emphasized
  • Ability to work well in a collaborative, fast -paced environment
  • Previous experience in sports or entertainment preferred
  • Ability to work on nights and weekends during the season and special events

We are an equal opportunity employer ?committed to being champions of diversity ?in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
CRM & Analytics Intern (Seasonal - Part-Time) - Sacramento Kings (Sacramento, CA)

Timeframe: September 2014- April 2015, Only Part-Time (up to 29 hours)

Wage: $9.00/hr

Summary: This position is responsible for providing a wide range of support to the CRM & Analytics department including CRM administration, data automation/integration with the mission to be the #1 CRM organization in professional sports.

Duties and Responsibilities:
• Assist in the day-to-day administration of CRM platform (Salesforce) including user management, data hygiene and data manipulation.
• Assist in driving our Salesforce reporting through dashboards, pipelines, views, and reports.
• Supporting the execution and reporting of marketing campaigns across multiple channels.
• Identify Salesforce training needs, develop programs, and train new and existing employees.
• Assist in all CRM efforts including sales and marketing campaign setup and administration.
• Help compile data for various reporting and analytic initiatives, both on an ongoing and ad-hoc basis.
• Assist in efforts for first in class data automation and integration between source systems.
• Linear and non-linear regression analysis.

Qualifications and Requirements:
• College Majors Preferred in Computer Science, Physics, Math, Statistics or related field.
• Working knowledge of Excel 2013 PowerPivot and SQL Server 2012.
• Understanding of CRM principles, sales pipeline management, sales operations best.
• Database experience is preferred.
• Must be detail and numbers oriented with the ability to multi-task.
• Ability to work long hours, including nights, weekends, and holidays.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently a student enrolled in college or a recent grad (within six months)?
2. Are you a local resident or commuting distance to Sleep Train Arena?
3. What is your schedule of availability?
4. Why are you interested in this internship opportunity?
5. Please tell me your experience working with Microsoft Excel, CRM platforms, and databases.


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Sales, Service, & Marketing: Database Marketing/Analytics
Director, CRM & Analytics - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Recognizing the power of technology, data, and computational science to transform the business, the Sacramento Kings have formed the Engagement Lab to drive transformational change through evidence-based decision making at the company. The Director of CRM/Analytics will assume a key leadership role within the Engagement Lab and the decision science practice within the organization. You will work closely with and provide direction to Engagement Lab team members in an effort to provide valuable data-driven insight to all key organizational business units.  To be successful you must be self-directed, adaptable and adventurous. You seek out new challenges and problems to solve on your own. 

Key Responsibility Areas (KRA’s):

  • Develop and manage the process of maintenance, enhancement, and usage of the organization’s data environment including; CRM platform, business intelligence tools, campaign management tools, marketing automation system and other marketing systems with key internal and external partners to maximize ROI.

  • Develop and maintain data governance policies, including data definitions, business rules alignment, data quality management, and access authorization.

  • Direct the process of assured accuracy in campaign execution, which includes campaign design process, list development, vendor handoffs, quality control, and closed loop marketing process.

  • Develop and communicate departmental goals, strategies, tactics, project plans, timelines, and key performance metrics to reach goals.

  • Collaborate with others to answer challenging business questions that can assist us in gaining a competitive advantage by using data mining techniques.

  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

  • Develops business requirements, assesses current reporting capabilities, and makes recommendations for improvement. Researches new technologies related to BI and makes recommendations or leads implementation of new systems.

  • Maintain core relationship marketing programs through the monitoring of customer segmentation migration, offer strategy, and touch plan.

  • Develop metrics associated with and monitor campaign performance through the measurement of offer response and quantitative metrics utilizing analysis and reporting.

  • Act as the point of contact regarding database marketing information, campaign management execution & response analysis.

  • Provide insight necessary to drive marketing strategies through segmentation analyses of customer base. Cultivate and maintain a keen understanding of our customers and market.

  • Investigate data integrity issues and provide root cause analysis as well as options for solving the problem.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

  • Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.

  • Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections

  • Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.

  • Informing/Communicating – Disseminating information about decisions, plans and activities to people who need the information to do their work; sharing appropriate information openly.

  • Initiative – Willing to take on responsibilities and challenges, lead teams, and take charge and offer opinions and direction.

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

Qualifications:

  • Bachelor of Science degree from four-year College or university in Computer Science, Physics, Math, statistics or related field.  Advanced degree preferred.

  • Three (3) plus years of experience in an administrative role working with outside vendors on complex system integration projects

  • Three (3) plus years of experience with notable Business Intelligence (BI) tools, including administration, modeling, and development.                    

  • Two (2) to three (3) years’ experience in a CRM platform administrative role, Salesforce preferred

  • Two (2) to three (3) years’ experience in a Marketing Automation Platform administrative , Eloqua preferred

  • High level of analytical capability with demonstrated skill and experience.

  • Strong communication, prioritization and organization skills.

  • Excellent problem-solving and logic skills.

  • Service oriented; committed to teamwork and catering to customers.

  • Results oriented; ability to manage multiple priorities and deadlines.      

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

     

     

     

     

     

     

     

     

     

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me your professional experience working with outside vendors on complex system integration projects?
2. Please tell me your professional experience working with CRM platforms and Marketing Automation Platforms.
3. Do you have Salesforce, Eloqua, or Spotfire experience? If yes, please tell me your professional experience with these platforms.
4. Do you have management experience? If yes, what is your management philosophy and how many people have you managed?
5. What is your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Senior Manager, Inside Sales - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals. The Senior Manager, Inside Sales will be a crucial role in this future success as the custodian of the team’s future sales talent. The primary responsibility of the Senior Manager, Inside Sales is to recruit, lead and develop teams of entry-level Ticket Sales Associates through a 12-month sales & training program to achieve sales and profit goals for the Sacramento Kings with league-leading results. The position will also develop strategic relationships with local colleges, industry professionals and key recruiting channels as well as assist with overall ticket sales strategy, manage budgets, train and coach staff and evaluate sales performances. This position will serve on the Ticket Sales Department Leadership team. The ideal candidate will be a dynamic, proven leader that commands a confident presence who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.

Key Responsibility Areas:

• Recruit, select, develop and evaluate multiple annual classes of Team Members into a 12-month ticket sales & training program through daily use of selection, training and evaluation processes and situational leadership practices, to develop values-based performance behaviors and decision-making skills and ensure human resources capabilities.
• Ability to develop and execute detailed sales training materials and on-boarding programs as well as product knowledge for multiple product lines including corporate & personal season memberships, group leader memberships and partial ticket plans.
• Effectively refine and update sales training materials based on team provided & self-generated learning through industry-leading publications, websites, blogs, social media, in-person seminars and training, books and more for the most up-to-date techniques and tools available to enhance team knowledge and skills.
• Collaborate to create, refine, advance and execute the Kings Ticket Sales business plan/budget, including team goals, strategies and key tactics to maximize new sales performance in Kings Tickets.
• Share, contribute and learn from NBA best practice calls, conferences and discussions
• Participate and contribute in Ticket Sales Department Leadership team meetings and strategy
• Manage staff and assist on sales presentations and discussions at sales events
• Accompany sales staff on high-level season ticket prospect meetings
• Understand, further develop and sell the benefits of 12-month membership and Kings access through season & group tickets
• Collaborate with key internal stakeholders to facilitate teamwork, throughout the Sacramento Kings and with key external resources to promote integration of best practices.
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Kings ticket sales team
• Effectively manage team lead generation & assignment as well as sales funnel production through Salesforce.com CRM system
• Produce daily reports and updates on key performance indicators for staff and management
• Actively participates in Team Member sales skills training and development opportunities and Team Member sales activities serving as a resident expert in product knowledge as well as sales processes & technique.

Qualifications:

• At least 3 years prior Ticket Sales experience
• At least 1 year prior Ticket Sales management experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals.
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment.
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your previous direct management experience and how you have led teams to breakthrough results.
2. Please describe your experience leading sales training and development classes or programs and describe your training style.
3. In your sales experience, describe a time when you've pushed through a deal that has stalled.


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Sales, Service, & Marketing: Premium/Suite Service
Suite Service Manager - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary: The individual in this position will play a key role in establishing dynamic relationships with our suite clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy.

Duties and Responsibilities:

• Establish dynamic relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and documenting all activities in CRM.
• Provide exemplary service to single event suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
• Act as point of contact at games, concerts and events for suite clientele. Visit suite clients at the beginning of event to ensure the experience is being executed properly. Handle any issues that arise on the suite level and provide a recap following each event.
• Provide support and assistance to the sales staff with maintaining and growing our entire suite business.
• Assists in planning and executing suite holder events and trips.
• Assists in hiring, training, and leading the suite service staff.
• Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:
• A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
• Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
• Strong customer service and interpersonal skills.
• Must be proficient in MS Word, Excel, PowerPoint and Outlook.
• Proven time management, organizational, and prioritizing skills.
• Ability to work long hours, including nights, weekends, and holidays.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience in building and managing a team of service professionals?
2. Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients?
3. Do you have experience using Archtics?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team in a class of 4 to 10 entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated New Arena Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, professional sales training, hands on leadership and much more. Account Executives will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

 

 


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Sales, Service, & Marketing: Ticket Sales
Senior Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The Senior Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the Senior Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.
This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?
2. What unique group experiences have you offered as part of your arena shows?
3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Group Ticket Sales - Sacramento Kings (Sacramento, CA)

 

Company Summary:  The Sacramento Kings are embarking on a new era for the franchise.  Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter!  The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

 

Job Summary:  Are you currently in the top 10% and looking for the next challenge?  As a New Arena Account Manager, Group Ticket Sales you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena.  This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry & hospitality veterans with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement.  The position focuses initially on selling group tickets and unique fan experiences into the Kings current arena offering priority for current groups into the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

 

 

This is an opportunity to join a team thriving as perennial league leaders in group sales results and best practices as well as the recent leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products.  The primary responsibility of the New Arena Account Manager, Group Ticket Sales is to sell new group tickets to new businesses and NBA Top 10 category prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more.  Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

 

Key Responsibility Areas:

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames

  • Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments

  • Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment

  • Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities

  • Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events

  • Update and maintain customer information and payments using Archtics and Salesforce CRM

     

    Qualifications:

  • 4-year college degree in Business, Sports Management, or related field

  • Proven track record of top 10% results with two or more years of successful group sales experience in a sports or hospitality environment preferred

  • Understanding of Fan Experience asset management

  • Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching

  • Self-starter with a positive attitude and strong work ethic; committed to teamwork

  • High level of confidence, enthusiasm, and personal accountability

  • Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers

  • Presents themselves in a professional manner, able to interact with all levels of the organization

  • Ability to multi-task and maintain strong prioritization and organizational skills

  • Strong computer skills, including all Microsoft Office software programs

  • Ability to work nights/weekends/flexible schedule required

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your previous group sales experience.
2. What unique group fan experiences would you like to implement in this position?
3. How do you find your best group sales prospects?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: Are you currently in the top 10% and looking for the next challenge? As a New Arena Account Manager you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena. This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry veterans and Fortune 500 sellers with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement. The position focuses initially on selling season tickets and plans into the Kings current arena offering priority for the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

This is an opportunity to join a team thriving as the recent league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products. The primary responsibility of the New Arena Account Manager, Ticket Sales is to sell new season ticket memberships, mini-plans and group tickets to new business and individual prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more. Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce CRM

Qualifications:
• Bachelor’s degree in Business, Sports Management, or related field
• Proven track record of top 10% results with two or more years of successful sales experience in a sports or Fortune 500 environment
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

                                

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your ability to overcome objections.
2. What has separated your success from your peers?


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Sales, Service, & Marketing: Box Office Ticket Seller
Assistant Box Office Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: What a great opportunity to be a huge part of our team with the new ownership here in Sacramento and to come in on the ground floor of planning for a brand new, state of the art downtown arena in the near future! The Assistant Box Office Manager is primarily responsible for enhancing “winning relationships” with all customer groups through heightened quality, performance and service, as well as servicing both internal and external customers with heavy emphasis on prioritization, organization and fulfillment in all aspects of ticketing.

Key Responsibility Areas:

• Assumes managerial responsibilities in the Box Office Manager’s absence.
• Maintain files on each event that include production kills, held seats, complimentary tickets and event audits.
• Monitors events on a consistent basis through the life of the event to ensure tickets are selling correctly, holds remain in place and inventory is controlled.
• Provide accurate scaling and reports to promoters and Senior Management.
• Create maps, submit map changes and event changes/additions to the Ticketmaster system in an exact and accurate manner.
• Communicate accurate event information to all departments
• Establish and maintain strong working relationships with promoters, Ticketmaster and artist representatives along with internal staff.
• Assist with event settlements.
• Assist marketing and premium seating departments to assure fulfillment of promotions and premium seating ticket orders.
• Verify daily cash reports and balance ticket sellers at close of shifts.
• Prepare cash banks and daily deposits.
• Assist Box Office Manager in maintaining accurate vault records.
• Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and accurate manner.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Qualifications:
.
• Bachelor’s degree in Finance, Accounting or Business Administration is preferred.
• 2-3 years of management/supervisory experience in an arena, stadium, PAC or public assembly facility.
• Knowledge of Ticketmaster Classic and associated products including Archtics, Access Manager, ReportPro and EMT.
• Strong customer service focus; a demonstrated commitment to catering to the customer.
• Proficiency in Microsoft Word, Excel and Outlook.
• Must be a strong leader with creative and innovative approaches to job related functions.
• Highly effective interpersonal skills, problem-solving abilities and people management skills required.
• Ability to create, analyze and interpret financial reports.
• Ability to effectively present information to management and respond to complaints from customers.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your knowledge of Ticketmaster Classic and associated products including Archtics, Access Manager, ReportPro and EMT.
2. Describe your experience within Event Management.
3. What are your salary expectations?
4. Describe your philosophy on customer service.


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Sales, Service, & Marketing: Ticket Sales
Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)

Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals. The Manager, Ticket Sales will be a crucial role in this future success as the custodian of the team’s future sales talent. The primary responsibility of the Manager, Ticket Sales is to recruit, lead and develop teams of entry-level Ticket Sales Associates through a 12-month sales & training program to achieve sales and profit goals for the Sacramento Kings with league-leading results. The position will also develop strategic relationships with local colleges, industry professionals and key recruiting channels as well as assist with overall ticket sales strategy, manage budgets, train and coach staff and evaluate sales performances. This position will serve on the Ticket Sales Department Leadership team. The ideal candidate will be a dynamic, proven leader that commands a confident presence who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.

Key Responsibility Areas:
• Recruit, select, develop and evaluate multiple annual classes of Team Members into a 12-month ticket sales & training program through daily use of selection, training and evaluation processes and situational leadership practices, to develop values-based performance behaviors and decision-making skills and ensure human resources capabilities.
• Ability to develop and execute detailed sales training materials and on-boarding programs as well as product knowledge for multiple product lines including corporate & personal season memberships, group leader memberships and partial ticket plans.
• Effectively refine and update sales training materials based on team provided & self-generated learning through industry-leading publications, websites, blogs, social media, in-person seminars and training, books and more for the most up-to-date techniques and tools available to enhance team knowledge and skills.
• Collaborate to create, refine, advance and execute the Kings Ticket Sales business plan/budget, including team goals, strategies and key tactics to maximize new sales performance in Kings Tickets.
• Share, contribute and learn from NBA best practice calls, conferences and discussions
• Participate and contribute in Ticket Sales Department Leadership team meetings and strategy
• Manage staff and assist on sales presentations and discussions at sales events
• Accompany sales staff on high-level season ticket prospect meetings
• Understand, further develop and sell the benefits of 12-month membership and Kings access through season & group tickets
• Collaborate with key internal stakeholders to facilitate teamwork, throughout the Sacramento Kings and with key external resources to promote integration of best practices.
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Kings ticket sales team
• Effectively manage team lead generation & assignment as well as sales funnel production through Salesforce.com CRM system
• Produce daily reports and updates on key performance indicators for staff and management
• Actively participates in Team Member sales skills training and development opportunities and Team Member sales activities serving as a resident expert in product knowledge as well as sales processes & technique.

Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Ticket Sales management experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals.
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment.
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

 

 

 

 

 

 

 

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your previous direct management experience and how you have led teams to breakthrough results.
2. Please describe your experience leading sales training and development classes or programs and describe your training style.
3. In your sales experience, describe a time when you've pushed through a deal that has stalled.


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Sales, Service, & Marketing: Client Relations/Customer Service
Courtside Club Hostess - San Antonio Spurs (San Antonio, TX)

This position will serve as point of contact during Spurs events at the AT&T Center, providing the highest level of customer service to a diverse clientele. This person will perform host/hostess responsibilities during all San Antonio Spurs homes games in the Dahill Courtside Club. The concierge will treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing game by game menu offerings, educating guests about the club amenities & timing of player viewing & photo opportunities as well as attending to each of our guests varied requests throughout the evening.

 

- Support and service Dahill Courtside Club clients and their guests to enhance their in-game experience.

- Prepare the Dahill Courtside Club prior to doors open to ensure the experience is exclusive and distinctive.

- Communicate & ensure resolution for food & beverage, cleanliness & maintenance, and special request needs throughout the event are taken care of in a timely manner.

- Assist the premium team with information sharing regarding clients and their guests likes, dislikes.

- Educate Dahill Courtside Club clients and their guests about menu offerings, player viewing opportunities, game night special activities, and additional information as required.

Minimum Requirements
- Strong customer service skills required.

- Ability to work flexible hours including evenings, weekends, some holidays, and event nights.

- Self-motivated, with the ability to work in a team environment.

- Strong time management and organizational skills.

- Must have high level of interpersonal skills to handle sensitive and confidential situations and information.

- Strong oral and written communication skills and have the ability to work independently, and coordinate multiple tasks.

- Must maintain professionalism at all times in regards to appearance and actions


Apply Here 

 


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Sales, Service, & Marketing: Marketing
Marketing Intern - San Antonio Spurs (San Antonio, TX)

This position is responsible for assiting with, scheduling, and executing Spurs Sports & Entertainment Event Marketing opportunities designed to extend the Spurs Sports & Entertainment brand and generate sales opportunities.

The eligible candidate will assist the Marketing Department with daily functions, logistics, and special projects.The eligible candidate should meet a multitude of qualifications, including but not limited to: ability to maintain confidential documents and files, maintain a professional demeanor and positive attitude and have strong organizational skills.

  1. Assist with planning and execution, for all Event Marketing opportunities for Spurs Sports & Entertainment.
  2. Assist with In-Arena and external signage needs for the Spurs marketing department.
  3. Assist, organize and track Spurs marketing efforts to allow the department to make well-informed decisions.
  4. Filing, tracking, and reporting duties as needed by Marketing Department.

Minimum Qualifications:

  • Recent college graduate or in your final year of study in the degree fields of marketing, business, sports management, or communications.
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and problem solve.
  • Communicate effectively to leadership.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong written communication skills.
  • The ability to work independently and coordinate multiple tasks.
  • Ability to work long, flexible hours including evenings, weekends, and holidays.
  • Ability to lift 50lbs.
  • Ability to operate a company-owned vehicle.

Apply Here 

 

 

 

 

 

 

 


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Sales, Service, & Marketing: Sponsorship Evaluation/Research
Manager, Sponsorship Sales - Santa Cruz Warriors (Santa Cruz, CA)

About the Position

 

The Manager of Sponsorship Sales will be responsible for cultivating and closing multi-year corporate sponsorships for the Santa Cruz Warriors. Primary partnership targets will include local/regional corporate marketing decision makers, government entities, and corporate foundations. Specifically, the role will sell fully integrated, marketing activation platforms tailored to the objectives and priorities of each individual partner.  The role will manage all aspects of the sales process from lead generation, proposal development, contract negotiations, as well as overseeing “best in class” account management throughout the life of the partnership. 

 

This is a full-time position reporting to the Director, Corporate Sponsorships and is based in Santa Cruz, CA.

 

Key Responsibilities

 

  • Maintain knowledge and understanding of the industry, relevant categories, and potential partner development.
  • Develop and grow current clients along with identifying new business opportunities.
  • Identify and generate qualified leads and meetings through research, outreach, cold calling and existing relationships.
  • Resolve all client issues in an efficient manner, informing department head of any problems that may arise.
  • Proactively integrate with other departments, with a particular focus on ticket sales and community relations, to develop and execute programs that drive revenue, increase exposure for the team and meet partner objectives.
  • Create and present customized presentations and sales materials based on specific client goals and objectives.
  • Proactively seek input from team and internal operating areas to develop integrated and successful sponsorship activation ideas for potential and existing clients.
  • Manage relationships with sponsors including interaction with clients, their agencies and vendors for development and implementation of their event marketing and promotional activities.
  • Manage sales revenue projections, budgets and management of partnership expenses.
  • Maintain timely and accurate records detailing sales performance, appointment recaps, account management and prospecting activities.

 

Required Experience & Skills

 

  • Bachelor’s degree from an accredited college or university in business administration, marketing or related field (MBA is a plus).
  • Minimum of 3-4 years of sales experience; advertising/sales a plus.
  • Established network of decision-makers within the corporate sector.
  • Strong intellectual curiosity for discovering sponsorship best practices.
  • Exceptional listening, learning, creative and communication skills.
  • Ability to work nights/weekends/flexible schedule for games and events.
  • Proficient with MS Word, Excel and Power Point.

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Sales, Service, & Marketing: Fan Development
Mobile Service Squad Part-Time Representative - Spurs Sports & Entertainment (San Antonio, TX)

POSITION SUMMARY:
The Mobile Service Squad Representative position will support the Service Innovation Department, in a proactive and mobile manner, in assuring all guests are treated like family and that lasting memorable moments are created during their visit. The representative will project Spurs Sports & Entertainment company values (Integrity, Success & Caring) in all guest interactions. The Mobile Service Squad representative will be responsible for providing Guest Service in our Guest Services booths, outside Sections 101/205, and assisting guests with Guest Service in a mobile manner throughout our facility. The purpose of the Mobile Service Squad will be to be a mobile, proactive extension of our Guest Services booth located outside of Section 101. The Mobile Service Squad will use Guest Services 101 as their hub, while assisting Guest Services in different locations/levels of the AT&T Center.

The representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their supervisor.

Mobile Guest Service staff must be willing to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends and holidays. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

To be considered apply now at: https://careers-attcenter.icims.com

KEY AREAS OF RESPONSIBILITY, JOB METRICS AND COMPETENCIES:
1)Models our Service Standards while greeting guests and assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other service opportunities as they arise
2)Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests
3)Provides feedback, in an appropriate manner, to help improve the guest and employee experience and informs immediate supervisors of incidents and important information
4)Provides mobile and proactive support to the Service Innovation Managers and Service Innovation Coordinators in the form of executing service initiatives and assisting with event coordination needs
5)Other duties as assigned

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Must have prior customer service experience
•Must have excellent verbal and written communication skills
•Approaches others in a pleasant, happy, and upbeat manner
•Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
•Must be able to work long and flexible hours, including evenings, weekends, and holidays
•Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time
•Must execute our Service Mantra- “A Passion to Treat Everyone like FAMILY and Create Memories”

*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide a brief description of your customer service experience.
2. Do you have a flexible availability, including the ability to work up to 28 hours per week, evenings, nights, weekends and some holidays as needed?
3. What role do you feel the customer service and fan relation team should fulfill within the Arena and Entertainment industry?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive - Corporate Sponsorships - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has immediate openings for an Account Executive in our Corporate Sponsorships group.  The Account Executive will be responsible for the generation and development of corporate partnerships revenue for the Utah Jazz and other Miller Sports Properties companies. The Account Executive will be responsible for achieving both individual and departmental revenue goals through the sale of media, signage, promotions, digital, hospitality, tickets and all other team marketing assets. Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company.
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Generate revenue through the sale of “new” corporate partner relationships.
  • Ability to foster existing corporate partner relationships to ensure sponsor revenue growth.
  • Build positive long term relationships with key decision makers.
  • Develop dynamic sales presentations for current or new partners by incorporating research, category dynamics and a clear understanding of the prospective partner’s goals.
  • Manage and ensure activation of all partner programs in association with the VP, Partnership Activation and members of the Activation staff.
  • Provide accurate, reliable information on sales forecasts.
  • Other duties as assigned.

Knowledge and Skills

  • Four-year college degree in business or a relevant field required.
  • Demonstrated ability to build and develop professional relationships both inside and outside of the organization.
  • Knowledge of sports marketing and sponsorship inventory a plus; specific knowledge of Salt Lake City market beneficial.
  • Ability to productively manage multiple priorities.
  • Strong written and verbal communication skills necessary.
  • Ability to thrive in a team environment.
  • Ability to work nights and weekends.
  • Proficiency in MS Word, Excel, PowerPoint.
  • Must be able to pass a background and drug screening prior to employment.

Physical Demands

  • Must be able to lift up to 25 pounds continuously.
  • Exposed to continuous walking, standing, twisting.
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs.
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English.

Must be able to pass a pre-employment background and drug screening

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior experience with sales at a collegiate or professional sports team?
2. What related experience do you have?
3. Are you goal driven?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Group Sales - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has an immediate full time opening for an Account Executive - Group Sales. Utah Jazz Ticket Sales Account Executives work in a competitive, fast-paced sports and entertainment environment. At our offices inside EnergySolutions Arena, Account Executives prospect and cultivate new sales daily as they work to fill the stands with the loudest and most passionate fans in professional sports. Account Executives enjoy the culmination of their daily efforts first hand as they attend every Utah Jazz home basketball game in a work capacity, entertaining current and prospective clients. For Utah Jazz Account Executives the sales opportunities extend far beyond the basketball court with access to sale a variety of EnergySolutions Arena and Miller Sports events including concerts, family shows and more. Champion the company’s Mission and Vision, and model the company Values.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Act as a representative of the Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Utah Jazz
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more
  • Sell Utah Jazz regular season and playoff ticket packages, EnergySolutions Arena event tickets, arena/Jazz game hospitality suites and other Miller Sports Properties inventory
  • Utilize Utah Jazz Customer Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Minimum Skills and Qualifications:

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 2-3 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and salary requirements. To see how the hiring manager will view your application, click on "edit your information" and follow the instructions. Also, please note that you have one chance to fill in your cover letter information once you press "apply for this job."

Utah Jazz and Miller Sports Properties is an equal opportunity employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous group sales experience with a professional or collegiate team.
2. Yes/No: I am competitve and target driven.
3. Yes/No: I have a four year college degree.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous group sales experience for a professional or collegiate team.
2. Yes/No: I am competitive and target driven
3. Yes/No: I have a four year college degree


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