Current available jobs in Sales, Service, & Marketing:


» Senior Marketing Director - -- (New York, NY)
» Director of Business Operations - Agua Caliente Clippers (Ontario, CA)
» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Vice President, Experience. - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Trainee - Retail - Atlanta Hawks Basketball Club (Atlanta, GA)
» Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)
» Trainee - Corporate Social Responsibility - Atlanta Hawks Basketball Club (Atlanta, GA)
» Trainee - Sales - Atlanta Hawks Basketball Club (Atlanta, GA)
» Trainee - Marketing - Atlanta Hawks Basketball Club (Atlanta, GA)
» Trainee - Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)
» Trainee - Analytics - Atlanta Hawks Basketball Club (Atlanta, GA)
» Manager, Premium Sales - Barclays Center (Brooklyn, NY)
» Senior Manager, Sports Ticket Operations - Brooklyn Nets (Brooklyn, NY)
» Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)
» Digital Content Producer - Brooklyn Sports & Entertainment (Brooklyn, NY)
» NYCB Live - Manager, Premium Sales - Brooklyn Sports & Entertainment (Uniondale, NY)
» Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)
» Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Partnership Marketing Coordinator - Chicago Bulls (Chicago, IL)
» Youth Engagement Manager - Chicago Bulls (Chicago, IL)
» Retail Marketing Manager - Chicago Bulls (Chicago, IL)
» Analyst, Business Strategy & Analytics - Chicago Bulls (Chicago, IL)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Fall Ticket Sales Internship - Chicago Sky (Skokie, IL)
» Account Executive - Connecticut Sun & New England Black Wolves (Uncasville, CT)
» Account Executive, Membership Sales - Dallas Wings Basketball (Arlington, TX)
» Account Executive, Consumer Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Account Executive - Greensboro Swarm (Greensboro, NC)
» Corporate Sales Manager - Houston Rockets (Houston, TX)
» Marketing Associate - Houston Rockets (Houston, TX)
» Part Time Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Account Executive - LA Clippers (Los Angeles, CA)
» Corporate Group Executive - LA Clippers (Los Angeles, CA)
» Director, Group Sales - Los Angeles Clippers (Los Angeles, CA)
» CRM Analyst - Los Angeles Lakers (El Segundo, CA)
» Account Executive - Los Angeles Sparks (Los Angeles, CA)
» Coordinator, Promotions & Live Entertainment – G-League / eSports - Memphis Grizzlies (Memphis, TN)
» Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)
» Social Media Strategist - Memphis Grizzlies (Memphis, TN)
» Creative Traffic Coordinator- Full Time - Miami HEAT (Miami, FL) - Miami HEAT (Miami, FL)
» Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)
» Coordinator, Corporate Partnerships- Full Time - Miami HEAT (Miami, FL)
» Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
» Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)
» Account Executive, Membership Sales - Northern Arizona Suns G-League (Prescott Valley, AZ)
» Corporate Ticket Sales Manager - Pacers Sports & Entertainment (Indianapolis, IN)
» Group Events Specialist - Pacers Sports & Entertainment - Indiana Pacers & Fever (Indianapolis, IN)
» Junior Sales Associate - Philadelphia 76ers (Camden, NJ)
» Game Presentation Associate - Philadelphia 76ers (Camden, NJ)
» Writer/Brand Marketing Associate - Philadelphia 76ers (Camden, NJ)
» Community Engagement Integrated Marketing Communications Associate - Philadelphia 76ers (Camden, NJ)
» Community Engagement Associate - Philadelphia 76ers (Camden, NJ)
» Sales Associate - Philadelphia 76ers (Camden, NJ)
» Community Relations Assistant- Part-Time - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)
» Partner Account Manager - Sacramento Kings (Sacramento, CA)
» Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)
» Account Executive, Ticket Sales - South Bay Lakers (El Segundo, CA)
» Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)
» Sr. Mobile Product Manager - Utah Jazz (Salt Lake City, UT)
» Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)
» Ticket Sales Account Executive - Utah Jazz (Salt Lake City, UT)
» Manager, Youth Basketball - Washington Wizards (Washington, DC)
» Director, Game Presentation - Washington Wizards (Washington, DC)
» Game Night Staff - Owners Club Attendant (Part-Time) - Washington Wizards (Washington, DC)
» Game Night Staff - Membership Services (Part-Time) - Washington Wizards (Washington, DC)


Sales, Service, & Marketing: Marketing
Senior Marketing Director - -- (New York, NY)

We are looking for a passionate and driven Senior Marketing Director to join our team at our NY based venue. The Senior Marketing Director will be responsible for assisting in all applicable marketing functions related to the organization. The incumbent must possess great energy, organizational skills, and excellent communication skills. He/she must excel in a fast paced environment, and be comfortable working outside of traditional business hours for both our NY based venue and other affiliated facilities’ events (primarily also based in NY).

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages and coordinates marketing, advertising, and promotional activities including print, electronic, social media and direct mail outlets for the organization;
  • Assists and implements the development of media/marketing plans for the organization franchises and other affiliated properties;
  • Establishes and maintains relationships with the community, media, strategic partners and industry influencers;
  • Manages the marketing budget while delivering marketing programs and platforms within the aforementioned fiscal budget;
  • Liaises with media, including broadcast partner and advertising partners;
  • Serves as marketing liaison to team’s Partnership Marketing department to create value for team’s sponsors through marketing initiatives for the organization and properties;
  • Serves as the marketing liaison to the team’s Group Sales department to help drive group ticket sales through marketing initiatives;
  • Provides direction to the marketing team for implementation of all internal marketing assets surrounding presale, on sale, and continued promotion of an event;
  • Responsible for proactively utilizing new technologies and platforms to promote a brand presence and increase corporate revenue.  Items might include but are not limited to website maintenance, mobile applications, social media and digital technologies;
  • Creatively and analytically recognizes opportunities to receive publicity and promotes a positive brand image;
  • Other duties as assigned by the Marketing department.

QUALIFICATIONS

Education and/or Experience

  • Bachelor’s degree required;
  • Minimum of 10 years of advertising/marketing experience;
  • Sports and/or venue industry experience preferred.

 Knowledge/Skills/Abilities

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must be self-directed and able to work independently;
  • Must be flexible and reliable team player, both within own department and within company as a whole;
  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
  • Must have the ability to maintain an impeccable professional appearance.

WORKING CONDITIONS

 Travel Requirements: Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

                       

Work Environment:

The incumbent primarily works in an office environment, however, is expected to attend concerts, family shows, sports and other events taking place on weekends and holidays. 

 


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Sales, Service, & Marketing: Sales & Marketing Management
Director of Business Operations - Agua Caliente Clippers (Ontario, CA)

Job Summary

The Agua Caliente Clippers are an expansion team in the NBA G-League beginning play in November 2017 at Citizens Business Bank Arena in Ontario, CA. The franchise is looking for a motivated, creative and dedicated individual to lead the marketing, communications and community relations for the organization. This is a key role for the team and the right candidate will have an opportunity to be an integral part of this franchise in its inaugural season. This position reports directly to the President. 

Principal Duties and Responsibilities

  • Develop and manage marketing campaigns for ticket sales
  • Develop and execute communication plans for the organization
  • Utilize available analytics to help the club make optimal business decisions
  • Manage email marketing campaigns
  • Help plan and manage social media channels including Facebook, Twitter & Instagram
  • Collaborate with partnerships to activate elements
  • Manage game presentation efforts
  • Build and design creative content
  • Collaborate with President in building press releases
  • Manage media relationships and inquires
  • Work with President in management of marketing budget
  • Plan and collaborate with Clippers community relations to put the organization in the best places possible to connect with our community
  • Maintain and understanding of industry trends in marketing, communications and community relations to keep us on the cutting edge
  • Other tasks as assigned

Characteristics / Qualifications

  • 3+ years of marketing and/or community relations experience in the sports/entertainment industry
  • Must be able to manage multiple projects at once and meet given timelines
  • Understanding of sports analytics
  • Strong writing, editing, communication, planning and service skills
  • Understanding of digital and social media marketing
  • Basic understanding of Adobe Illustrator, Adobe Photoshop, HMTL, Microsoft products, SharePoint and Outlook
  • Event planning experience
  • Must be willing to work nights, weekends and some holidays
  • Demonstrated dedication with the ability to oversee projects from origin through execution.
  • Willingness to learn and should be able to flourish in a high growth, dynamic environment.
  • Effective Communication skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

 

 


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Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our summer and fall 2017 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Marketing
Vice President, Experience. - Atlanta Hawks & Philips Arena (Atlanta, GA)

 The Vice President-Experience is in charge of every aspect of fan’s live interaction with the Atlanta Hawks Basketball Club. Whether it’s in the arena or out on the street the VP-Experience knows the next-generation of fan expects more than just a basketball game, they expect an “experience”. An experience that is part competition, part technical marvel and part party; all hosted by the coolest kids in town-The Hawks!

    The VP, Experience will be responsible for all in-game entertainment, performances, video, music and the emotional journey of the customer, all while trying to obtain any advantage possible for our Atlanta Hawks. The VP will strive to provide our fans with a unique and memorable experience for every visit the make to the arena. The VP is also responsible for all interaction Atlantans have with in-arena talent outside of the venue as well; including but not limited to: Sky Squad, Flight Crew, Cheerleaders, and Harry the Hawk. The VP is also expected to play an integral role in the technology used in the arena.

   

RESPONSIBILTIES/ DUTIES

  • Demonstrate a “One Team. One Vision.” philosophy and reinforce SMILE-ing-Southern Hospitality, Making a Moment, Individuals Matter, Loyalty & Empowerment
  • Exhibit compelling storytelling through all content and platforms
  • Ensure all content is on-brand, consistent in style, quality and voice
  • Strong leadership qualities including: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues, solving problems and creating an optimistic and positive environment
  • Manage and implement a multi-faceted plan for in-game entertainment and maximization of fan’s emotional journey pre-game, in-game and post-game
  • Utilize a variety of assets including technology, video, audio, talent development and talent recruiting to create a unique and high-energy environment for fans and sponsors
  • Research best practices around the league and other sports organizations to improve fan experience
  • Leverage trending topics/current events to develop content themes and spontaneous activations.
  • Lead a team responsible for strategy, design & execution of all entertainment & experiential elements

QUALIFICATIONS : 

  • Very strong communication & leadership skills and the ability to build a strong culture of excellence
  • Technical proficiency with In-arena technology
  • Excellent written and communication skills
  • 5-10 years of experience in writing, editing and creating compelling content
  • Strength in relationship building and managing relationships with talent, sponsors, etc.
  • Must be creative, organized, detail-oriented and demonstrate excellent follow-through
  • Must be able to make independent decisions; possess strong problem-solving skills
  • Must be able to manage multiple projects simultaneously
  • Creative and proactive problem solver
  • Ability to thrive in a fast-paced work environment with multiple projects and deadlines
  • Ability to take constructive criticism
  • Must be able to excel under pressure
  • Ability to work independently and within a team environment
  • Experience in professional sports

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience in professional sports?
2. Do you 5-10 years of experience?
3. Do you have technical proficiency with in - arena technology?


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Sales, Service, & Marketing: Ticket Sales
Trainee - Retail - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

QUALIFICATIONS:

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • Previous retail experience required
  • Proficiency in Microsoft Office programs required
  • Must be organized, creative, enthusiastic, and possess excellent interpersonal skills
  • Must be able to handle multiple jobs simultaneously and work well under pressure
  • Ability to work extended hours including evenings, weekends and holidays

RESPONSIBILITIES/DUTIES:  

  • Managing inventory and assisting with ordering and tracking items
  • Purchase merchandise by making proper selections, and negotiating most favorable costs and other terms of purchase in order to be competitively priced.
  • Serve as liaison between Atlanta Hawks Sales teams and vendors
  • Organize and maintain merchandise storage space
  • Assist with departmental game-day activities
  • Additional duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors or Masters degree?
2. Are you available to work nights and weekends as needed?
3. Can you handle multiple projects at one time?
4. Do you have previous retail experience?


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Sales, Service, & Marketing: Fan Development
Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  This is a part-time seasonal position within the Atlanta Hawks Fan Experience Department. The Hawks are looking for positive and upbeat performers to join the Atlanta Hawks Flight Crew.  Members of the Flight Crew energize the crowd and help enhance fan experiences at all Atlanta Hawks home games throughout the NBA season.   

RESPONSIBILITIES:

  • Create a fun, loud, and positive atmosphere before, during, and after all Hawks home games
  • Interact with fans using our model of service, SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Loyalty, Empowerment)
  • Enhance the fan experience with a variety of assets, including giveaways, noise makers, signs and other props
  • Lead fans in chants and contests
  • Distribute promotional materials in and out of the arena
  • Assist in set up and breakdown of concourse activations
  • Assist with organization and maintenance of storage rooms
  • Other duties as assigned

QUALIFICATIONS:

  • Outgoing and engaging personality
  • Ability to work Atlanta Hawks home games (report time of 3 hours prior to tip off, dismissal of 1 hour after the completion of the game)
  • Ability to work as a team and individual
  • Must have a driver’s license and reliable transportation
  • Knowledge of the NBA, specifically the Atlanta Hawks Basketball Club
  • Punctual, professional and mature demeanor
  • Strong interpersonal and communication skills

*** All selected candidates will be asked to attend a formal audition in August. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work all Hawks home games?
2. Describe a time you helped make a memory for someone else.
3. Are you comfortable performing in front of large audiences?
4. What can you bring to this role that would help elevate the game experience?
5. Do you have any special talents?


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Sales, Service, & Marketing: Community Relations
Trainee - Corporate Social Responsibility - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

QUALIFICATIONS:

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Excellent verbal and written communication skills required
  • Proficiency in Microsoft Office (Access, Word, Excel, Power Point) required
  • Knowledge of Social Media (Instagram, Twitter, Snapchat and Facebook) preferred
  • Excellent organizational skills and ability to multi-task required
  • Experience planning and execution of events is preferred
  • Ability to perform physical tasks such as lifting and moving boxes, etc. 

RESPONSIBILITIES/DUTIES:  

  • Assist with Charitable Donations program, including reviewing and approving requests, mailing donation items and program evaluation
  • Assist with inventory ordering and tracking
  • Assist with game-night responsibilities such as on-court presentations and VIP charitable experiences
  • Assist with planning and execution of CSR events, including NBA Tentpole Events and Player Programs
  • Conduct research on CSR and foundation best practices
  • Provide administrative support to the CSR team

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe one of the Hawks community programs. What do you like about it and why?
2. Are you actively involved in community or charity work? If so, please describe.
3. Do you have experience planning and/or executing events? If yes, please discuss the project and your role in it.
4. Why do you think you would be a great fit for the Corporate Social Responsibility Trainee position?
5. Do you have a bachelors or masters degree?


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Sales, Service, & Marketing: Ticket Sales
Trainee - Sales - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

QUALIFICATIONS:

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Proficiency in Microsoft Office programs required
  • Proficiency in Archtics and CRM preferred
  • Must be organized, creative, enthusiastic, and possess excellent interpersonal skills
  • Must be able to handle multiple jobs simultaneously and work well under pressure

RESPONSIBILITIES/DUTIES:  

  • Complete various reports on a daily, weekly and monthly basis
  • Research and organization market trends for prospecting opportunities
  • Assist other ticket sales department with projects as they arise
  • Assists on game night responsibilities for revenue generating or retention events 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors or Masters degree?
2. Are you available to work nights and weekends as needed?
3. Can you handle multiple projects at one time?


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Sales, Service, & Marketing: Marketing
Trainee - Marketing - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

QUALIFICATIONS:

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Must be a recent college graduate or graduate student
  • Strong analytical skills and/or desire to develop analytical skills
  • Proficiency with Microsoft Office products
  • Strong project management skills and impeccable attention to detail
  • Strong communication and presentation skills

RESPONSIBILITIES/DUTIES:

  • Assist with requesting, analyzing and reporting on marketing insights
  • Assist Marketing Integrations and Operations team with marketing reporting needs
  • Build presentations that communicate successes and opportunities for improvement across business units
  • Help project manage various campaigns and projects to ensure flawless execution
  • Must be a recent college graduate or graduate student
  • Assist with management of internal project management tools

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have the ability to work flexible hours to include nights, weekends and holidays?
2. Do you have a Bachelors or Masters degree?
3. dO Do you have a bachelors degree in Business, Marketing, Economics, or a related field?
4. Do you have experience developing and presenting case studies?
5. Do you have knowledge of marketing analytics?


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Sales, Service, & Marketing: Community Relations
Trainee - Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

RESPONSIBILITIES/DUTIES:

  • Assist with activation at Jr Hawks and Jr NBA events
  • Assist with on court coaching at community basketball programs
  • Assist with daily administrative tasks to aide in planning, promotion and execution of basketball programs.
  • Assist with event load-ins and load-outs
  • Assist with media content capture at basketball program events
  • Assist with inventory maintenance for uniforms, promo items, autograph items, etc.
  • Assist with research of grassroots basketball programs in the Atlanta market. Generate contact databases for Jr Hawks Program prospecting.
  • Help promote and expand Lady Ballers program
  • Help market Game Day Clinic and promote early bird summer camp registration
  • Grow contact databases
  • Oversee opening weekend hawks league gyms for weekend table promotions. Deliver coaching resources to coaches
  • Promote all coach education platforms

 

QUALIFICATIONS: 

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Experience in on-court basketball coaching preferred
  • Strong verbal and written communication required
  • Clean driving record required
  • Proficient in Social Media: FaceBook, Twitter, Instagram, SnapChat preferred
  • Proficient in Microsoft Office: Word, Excel and PowerPoint preferred
  • MUST be able to work flexible hours including nights, weekends and holidays
  • Excellent organizational skills required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work flexible hours including nights, weekends and holidays ( Y/N)
2. Do you have a Bachelors or Masters degree?
3. Do you have experience playing basketball at the collegiate level? High school level? If yes, describe.
4. Do you have experience coaching youth basketball? If yes, describe.
5. Have you ever utilized social media to market an event? If yes, please describe.
6. Are you active in community outreach and/or a charity? If yes, please describe.


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Sales, Service, & Marketing: Financial/Data Analyst
Trainee - Analytics - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand. The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program. The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department)  Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

QUALIFICATIONS:

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Experience with large data sets
  • Intermediate expertise in Microsoft Excel and PowerPoint
  • Strong quantitative and analytics skills required
  • Ability to solve complex problems
  • Strong written and oral communication skills
  • A self-starter mentality and the ability to see projects through to fruition

 

RESPONSIBILITIES/DUTIES:  

  • Assist with marketing, ticketing, and survey metrics
  • Help plan survey implementation and reporting
  • Clean, manipulate, and report on quantitative data
  • Help develop and support daily and weekly reports to marketing teams
  • Assist in all research needs for qualitative and quantitative organizational insight
  • Work in Microsoft Office, statistical software, and data visualization software

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you taken any statistics or data management courses? (Y/N)
2. Are you available to work nights and weekends as needed? (Y/N)
3. Do you have a Bachelors or Masters Degree? (Y/N)


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Sales, Service, & Marketing: Premium/Suite Sales
Manager, Premium Sales - Barclays Center (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE reopened on April 5, 2017 after extensive renovation.  This state-of-the-art venue offers 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl has a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for promoting and selling Courtside and Rinkside seating at Barclays Center to potential customers in the New York metropolitan area. This is a full time position that offers the potential for career growth to successful individuals within our organization.  Position participates in special projects/project team(s) as assigned, to support department objectives.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate revenue through cold calls and face-to-face presentations to area companies to sell, premium and club season ticket packages;

  • Generate premium leads by prospecting sales territory and generating referrals;

  • Achieve and exceed weekly, monthly and annual goals set by the Director, Premium Sales;

  • Attend special events such as Brooklyn Nets and New York Islanders Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Work with the marketing department and sales staff in order to generate customer leads and promote public awareness.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 2-4 years’ experience working in sales (preferably in premium ticket sales for a professional sports franchise)

Knowledge/Skills/Abilities

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook, Dynamic CRM and related software skills;

  • Strong time management and organizational skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Excellent communication skills and a high level of energy.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Operations
Senior Manager, Sports Ticket Operations - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY
Under general direction and supervision, this position is responsible for assisting the Director, Ticket Operations and the Vice President, Sports Ticket Operations with key ticket operations functions related to the Brooklyn Nets and other Brooklyn Sports & Entertainment Properties. The Senior Manager, Sports Ticket Operations will set up seasons, plans, events , price points, and variable pricing pertaining to Brooklyn Nets tickets, as well as provide support and oversight to the Brooklyn Nets ticket operation. In addition, this position participates in special projects/project team(s) as assigned, to support department objectives.  This position reports to the Director, Ticket Operations.

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Builds and maintains new seasons, events, ticket plans, and single game ticket plans through the Archtics system;

  • Sets up price points, variable pricing, fees, and associated price components;

  • Oversees all Brooklyn Nets ticketing activity on Ticketmaster’s Account Manager and serves as the primary contact for questions / issues;

  • Coordinates and manages third-party ticket integrations such as IOMedia and Experience;

  • Collaborates with counterparts in sales, marketing and finance to accomplish team objectives;

  • Cultivates the relationship between ticketing system and CRM data management; works with analytics to ensure accurate data flow;

  • Oversees ticket printing, invoicing and mailings throughout the year;

  • Primary administrator of PID technology, season ticket printing and liaison to ticket/card printing vendors;

  • Serves as the main ticketing contact for internal team ticketing for all Brooklyn Nets home games;

  • Manages and distributes Brooklyn Nets VIP presale lists for all Barclays Center events;

  • Oversees TicketMaster Access Manager System;

  • Researches issues/errors concerning printing, game summary, account manager and online purchases;

  • Facilitates payment plans and works closely with services staff to ensure account compliance; Investigates and responds to any chargebacks related to Brooklyn Nets ticket payments;

  • Creates reports for the Finance, Ticket Sales, and Marketing departments by using the Archtics database (i.e. accounts receivable, sales sources, plans sold, etc.);

  • Updates reports on a daily, weekly, and monthly basis regarding performance against sales targets;

  • Updates senior management on best practices and new technology;

  • On Nets game days, serves as primary point of contact for Brooklyn Nets ticketing – overseeing customer resolution, ticketing technology, inventory, and providing management with progress of current game as well as end of night reports;

  • Other duties as assigned by management;

III. QUALIFICATIONS
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience
• Bachelor’s degree required, coupled with a minimum of 3-5 years in box office or ticket operations, preferably in a professional or collegiate sports environment. 
 

B. Knowledge/Skills/Abilities 

  • Advanced knowledge and proficiency with Archtics Ticket System and related Ticketmaster products – Access Manager, FanUser, Client Tools, Account Manager and TicketMaster ONE;

  • Must have strong familiarity with Microsoft Excel, Word, PowerPoint and Outlook;

  • Must be self-motivated with positive attitude and able to work independently;

  • Must have the ability to maintain professional behavior and appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, and company documents and records;

  • Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem solving skills;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be flexible and reliable team player, both within own department and within company as a whole;

  • Must be a strong communicator: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills;

  • Must possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications
None required.

IV. WORKING CONDITIONS

A. Travel Requirements
May be required to travel on rare occasions (<5%) trips may require air travel and/or overnight stay for one or more nights.

B. Physical Demands
This position requires the ability to lift up to 10 pounds.

C. Work Environment
The incumbent primarily works in an office environment, however is expected to attend NETS’ games.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling Brooklyn Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on Brooklyn Nets games;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 

 

 

 

 

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Digital Content Producer - Brooklyn Sports & Entertainment (Brooklyn, NY)

SUMMARY

The Digital Content Producer will be the team leader in creating digital and social media content for Brooklyn Sports & Entertainment (BSE). S/he will support all marketing digital and social media efforts through the concept, execution and animation of creative visual elements that pushes the BSE digital marketing goals and initiatives forward. Support of this work includes the company’s teams, venues and franchises. The incumbent must be able to work collaboratively with the company’s Digital, Design, Video and Social Media teams. Creativity, hard work, a positive attitude and dedication are musts. S/he must be comfortable working outside of traditional business hours including during and after events and games; and nights and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Go-to producer within BSE’s content vertical

• Conceptualize ideas and create designs for BSE franchises

• Work with Content, Digital, Design and Video teams to bring engaging work to life

• Take initiative, be involved, active and creative. Suggest new ideas that pushes creative forward.

• Projects include visual executions to be used on social and web applications

• Work with video team to help produce graphics and animated slates and sequences for web videos

• Use brand and campaign design elements when applicable to carry out the continuity of the BSE brands, including the Brooklyn Nets, New York Islanders and arena properties throughout all digital media

• Precise proofing of all visual information

• Serve as a checkpoint in regards to logo usage, graphic standards, etc.

• Work on multiple design projects at a given time and capable of executing quickly

• Assist in maintaining and establishing design department policies

• Other duties as assigned by the Marketing department

QUALIFICATIONS

Education and/or Experience

• Experience in leading designers and or animators

• Proficiency in Adobe Creative Suite. Advanced Photoshop and Illustrator. Advanced level using After Effects highly desirable.

• Experience creating sports and/or entertainment graphics packages

• Background working on social media accounts a plus

• College degree, preferably in graphic design/fine art

Knowledge/Skills/Abilities

• Pronounced ability to conceptualize ideas and bring them to life

• Excellent design sense

• Team leadership

• Must be able to problem solve

• Ability to produce and render high quality work in response to real time events

• Ability to be comfortable yet energetic in the creative process

• Knowledge of social media trends and a finger on the pulse of the leaders in the digital media landscape

• Research software and apps that will assist the creation of attention-grabbing visuals

• Successful at working in a collaborative, team environment or independently

• Detail-oriented, especially under deadline pressure

• Excellent verbal and written skills

• Highly organized and communicative

WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but is expected to attend Brooklyn Nets games and other Barclays Center events on evenings, weekends and holidays.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
NYCB Live - Manager, Premium Sales - Brooklyn Sports & Entertainment (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for promoting and selling NYCB Live All Access Seating and Individual Suite Night Rentals at NYCB Live to potential customers in the New York metropolitan area. This is a full time position that offers the potential for career growth to successful individuals within our organization.  Position participates in special projects/project team(s) as assigned, to support department objectives.

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate revenue through cold calls and face-to-face presentations to area companies to sell, NYCB Live All Access Passes and Individual Suite Night Rentals;

  • Generate premium leads by prospecting sales territory and generating referrals;

  • Achieve and exceed weekly, monthly and annual goals set by the VP, Premium Partnerships;

  • Attend special events such as Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Work with the marketing department and sales staff in order to generate customer leads and promote public awareness.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 2-4 years’ experience working in sales (preferably in premium ticket sales for a professional sports franchise)

Knowledge/Skills/Abilities

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook, Dynamic CRM and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of energy.

Certifications

None Required

IV. WORKING CONDITIONS

Travel Requirements: May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands: This position requires the ability to lift up to 10 pounds.

Work Environment: The incumbent primarily works in an office environment, however is expected to attend games as well as other Barclays Center events as needed.

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling NYCB Live and Long Island Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on NYCB Live events;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Ticket Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

 Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other NYCB Live events as needed.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Membership
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. As the Account Executive of Membership Sales you will sell season tickets, partial plans, group tickets and premium inventory.

Essential Duties and Responsibilities

  • You are expected to meet or exceed daily call and appointment expectations and yearly sales goals
  • Handling all incoming sales calls
  • Prospect and qualify all potential sales opportunities
  • Effectively executing sales campaigns and training set forth
  • Maintaining computerized records of all clients and prospects with our CRM system
  • Providing excellent customer service
  • Maintaining and growing industry standard sales skills
  • Performing basic office functions as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Consistent track record of 2-4 years of high level sales success
  • You will present sales material to large groups and clients
  • Maintain the highest level of confidentiality
  • Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Flexibility – adapts to change in the work environment and manages competing demands
  • Dependability – consistently at work on time and responds to manager’s instructions
  • Ability to work extended hours including nights, weekends, holidays and travel as needed
  • Thrive in a dynamic, deadline driven environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Corporate Sponsor
Partnership Marketing Coordinator - Chicago Bulls (Chicago, IL)

DESCRIPTION:

In the last few years The Chicago Bulls Partnership Marketing department has developed a customized approach to client management that uses strategy engrained in consumer insights to build one-of-a-kind, immersive partnerships that authentically engage consumers across all channels. The new approach supports cross-departmental participation to develop mutually beneficial content and activations that move the needle on client goals and objectives.

Our team is growing, and we are looking to add a full-time Partnership Marketing Coordinator this season. In this role, you will be responsible for managing and executing contractual obligations and service requests for the team’s Corporate Partners. You will manage a set number of team partnership accounts with a variety of assets which include both in and out of arena components. In addition, you will provide hospitality services to clients and assist with Corporate Partnership events and programs.

The person who fills this role will be a talented communicator and connector, who serves as the correspondent between the Bulls and the client in an authentic, trusted and engaging way. They will thrive in a fast paced, ever-changing environment, and be a strategic brand and experiential marketing natural. They will also be a trusted ally who listens to, and strategizes with internal Bulls teammates to achieve strategic client objectives.

KEY RESPONSIBILITIES:

  • Build and maintain strong and trusting relationships with roster of clients and establish his/herself as a trusted strategic business partner
  • Execute all contractual obligations while providing the highest level of hospitality and service in a timely manner
  • Lead client facing messaging and meetings that yield clear next steps and deliverables to keep all parties progressing
  • Lead day-to-day client communication, project development and execution, and teardown
  • Lead internal cross-functional meetings that yield clear next steps and deliverables to keep all parties progressing
  • Recommend strategic partnership adjustments based on consumer experience strategy to ensure contractual assets continue to align with team and client goals
  • Maintain the highest level of professionalism when representing the Chicago Bulls, United Center and team partners

PREFERRED SKILLSET:

  • Great teammate with positive energy, who has a drive for learning
  • Thrives in a dynamic work environment, displays strong work ethic, and gets the job done while enjoying it along the way
  • Strong and engaging written and verbal communication style with a knack for presenting ideas clearly and concisely
  • An innate problem solver who can anticipate obstacles and create solutions in a timely manner
  • Strong attention to detail with the ability to prioritize and has impeccable follow through
  • Demonstrates an understanding for the sports industry, business trends and consumer habits
  • Demonstrates an ability to empathize with client’s consumer, and actively tracks their behavior to inform strategic brand planning and execution
  • Embodies and reflects Bulls’ collaborative-based culture and commits him/herself and team to the highest standards
  • Works effectively with cross-functional teams to deliver executional excellence

QUALIFICATION REQUIREMENTS:

  • Minimum of 1-2 years consumer marketing, relevant agency experience, and/or directly related professional team experience
  • BA/BS in Marketing related field is preferred
  • Agency and experiential marketing experience strongly preferred
  • Flexible schedule with ability to work nights and weekends, as the schedule requires

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working in or adjacent to the sports industry? [Yes/No]
2. Do you have a minimum of 1 year, full time experience in account management/service? [Yes/No]
3. Do you have a bachelor’s degree? [Yes/No]
4. Do you have experiential marketing experience? [Yes/No]
5. Are you located in the Chicagoland area? [Yes/No]
6. Are you an organized and extremely detail-oriented person? [Yes/No]
7. Are you available to work nights and weekends? [Yes/No]
8. Were you referred to this role? [Yes/No]
9. If so, please name the person who referred you.


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Sales, Service, & Marketing: Marketing
Youth Engagement Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking for a Youth Engagement Manager to join our growing Marketing team. As the Youth Engagement Manager, you will have the opportunity to drive a cohesive, enterprise-wide strategy to connect and deepen our relationship with the next generation of fans.

Your primary focus will be building engagement around one central platform creating opportunities for data collection, customized content, and relationship building with youth and families in the Chicagoland and surrounding area.

The person who will thrive in this role will be a collaborative team leader who can work together with the broader team to develop marketing strategies based on set goals, and then build and execute projects to deliver on them. This position also regularly partners with external groups and must be able to represent the Chicago Bulls with a high degree of professionalism and warmth.

RESPONSIBILITIES:

  • Responsible for the long-term engagement plan, day-to-day maintenance and scalability of the Bulls youth engagement strategy.
  • Support the growth of the youth membership platform building out long-term objectives that lead to impact.
  • Lead database, resources and fulfillment process for the membership program.
  • Serve as day-to-day liaison to the Jr. NBA and local youth basketball clinics, ensuring the organization is aligned with league initiatives and curriculum.
  • Lead integrated Youth Engagement Committee meetings; Develop opportunities to leverage core programs aligned with youth strategy.
  • Identify youth influencers/trend setters; provide insight into current youth culture trends and behaviors.
  • Lead youth centric grassroots efforts aimed at building a stronger tie with families.
  • Work with Corporate Partnerships to develop core sponsor programs both short and long term. Support Partnership Marketing in activating programs.
  • Partner with the Ticketing team to build marketing recommendations for family-centric offerings.
  • Collaborate with Community Relations to ensure community partners are closely tied to youth engagement offerings.
  • Attends all youth league meetings and serves as team representative.

SKILLS:

  • 5-7 years of full-time relevant experience preferred
  • Proven experience in brand marketing, communications, or related areas with a focus on youth marketing.
  • Highly skilled in project management, specifically working on large project implementations that required strong collaboration to meet deadlines and deliverables
  • Experience in data capture, digital, creative development, advertising and events
  • Strong interpersonal skills and flexibility to work within a rapidly changing environment
  • Strong relationship building skills and familiarity with the local community
  • Ability to communicate articulately and confidently with individuals at every level of the organization.
  • Ability to lead meetings and manage multiple priorities at once
  • Experience with managing a budget for large and small work projects
  • Ability to see the big picture, apply judgement to context, and make strategic decisions accordingly
  • People management experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5-7 years of relevant full-time brand marketing, communications, or related areas with a focus on youth marketing? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have full time professional experience working with youth camps or clinics? [Yes/No]
4. Do you have experience with sponsorship integration? [Yes/No]
5. Do you have 2-3 years of Project Management experience? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. In previous full time roles, have you directly managed a team? [Yes/No]
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Marketing
Retail Marketing Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking to hire a full-time Retail Marketing Manager. In this role, you will join a growing Marketing team charged with supporting organization-wide initiatives that drive fandom for the most legendary team in sports. As the Retail Marketing Manager, you will have the opportunity to connect with departments across the organization to develop integrated initiatives that drive revenue and further extend the brand in the retail space.

With the recent grand opening of the Madhouse Team Store, you will also be tasked with increasing store traffic, leading creative retail promotions and communications as well as developing relationships with key partners. We are looking for a thoughtful and creative individual to ensure the team is makes its mark in the retail space, offering a bold assortment of products that enhance the shopper experience and drive revenue.


RESPONSIBILITIES:

  • Plan and lead an integrated year-long retail marketing strategy for the Bulls on-site and online stores.
  • Responsible for reporting performance financials to key departments and leadership.
  • Build shopper dashboard highlighting insights into buyer behavior and motivations.
  • Manage and drive the execution of key products and retail league initiatives in collaboration with Game Entertainment, Community Relations, Communications, Digital and Public Relations.
  • Develop new and inspiring experimental retail marketing ideas that connect with our fans.
  • Lead the development of curated merchandise, pop-up stores and grassroots collaborations that allow the brand to extend into new verticals.
  • Collaborate with Corporate Partnerships to develop dynamic retail partnerships. Support the Partnership Marketing team to activate partnerships.
  • Responsible for building creative retail offerings that support ticket sales and traffic to the stores.
  • Lead the creative and content development of all retail marketing materials for men, women, youth, accessories and memorabilia.
  • Support team effort in marketing exciting new arena hospitality features and amenities that support retail.
  • Direct all Style Shoot(s) and player merchandise requests.
  • Consult with the front office on all merchandise purchases to ensure inventory is fiscally responsible.
  • Primary liaison with the NBA, Levy, Chicago Blackhawks retail and United Center retail operations team.
  • Reports into the Director of Marketing and supports additional team projects as needed.

SKILLS:

  • 4-6 years of relevant full-time retail experience preferred
  • Strong background in marketing or advertising
  • Excellent communication and project management skills
  • Ability to work both autonomously and in a team environment
  • Thinks creatively and innovatively
  • Familiarity with the latest trends in professional sports, technology and fashion
  • Analytical skills to forecast and identify trends and challenges
  • Strong presentation and communications skills with a knack for presenting information in a way multiple partners can understand
  • Ability to adhere to strict timelines, multitask and work in a rapidly changing environment
  • Sound understanding of marketing with emphasis in planning, advertising, promotions and partnerships

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 4-6 years of relevant full-time retail marketing experience? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have professional experience with forecasting and identifying trends and challenges? [Yes/No]
4. Do you have 2-3 years of Project Management experience? [Yes/No]
5. Do you have experience with sponsorship integration? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. What job responsibilities do you excel at?
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Database Marketing/Analytics
Analyst, Business Strategy & Analytics - Chicago Bulls (Chicago, IL)

POSITION OVERVIEW:
The Chicago Bulls Business Strategy and Analytics Department is growing and we are seeking to add an analytically minded individual who is skilled at organizing data and translating complex concepts into actionable plans for the business. The Business Strategy and Analytics group is dedicated to better understanding fans of the Chicago Bulls. As outputs of this enhanced understanding, the group focuses on improving customer facing revenue streams (e.g. tickets, sponsorship, merchandise, concessions), driving improved fan engagement, and optimizing overall marketing efforts across channels. The group's overall vision is to be a customer and consumer insight hub for the entire organization that delivers timely data and insights to the key decision makers across the business.


AN IDEAL CANDIDATE WILL:

  • Be inherently passionate and goal oriented
  • Be comfortable balancing multiple projects and/or analyses across different functions
  • Be an excellent communicator, both written and verbally, to a wide spectrum of key partners
  • Have experience with synthesizing large data sets and identifying insights
  • Understand when to use a more advanced modeling technique and the employ the mechanics to execute the technique
  • Be a student of customer modeling and segmentation, with an understanding of the core fundamentals and technologies that can help the organization accelerate its capability

JOB RESPONSIBILITIES:
The department is looking to add a team member to deliver across a number of strategic initiatives. While the role will evolve, initially in this role, you will be responsible for the following:

  • Unlocking the power of the ticketing data by building predictive models and reports to more effectively price, sell and manage ticket inventory
  • Supporting the evolution of the ticket service function by analyzing customer data and delivering reports to key partners
  • Supporting the development of a data warehouse solution for the organization
  • Developing the reporting capability for the organization across functions using Tableau
  • Helping to transform the consumer insights capability within the organization

QUALIFICATIONS:

  • An undergraduate education with a focus in business, statistics, mathematics or economics with a consistent track record of professional and personal achievement
  • 1+ years of professional experience, preferably in a role that relied heavily on data modeling and data analysis
  • Experience analyzing and synthesizing large data sets
  • Experience with modeling techniques including regression analysis and cluster modeling
  • Exceptional Microsoft Excel and PowerPoint skills
  • Experience building and interpreting Tableau dashboards and reports (or an equivalent visualization software)
  • Experience developing models and automating workflows in Alteryx (preferred)
  • A strong desire to work for a high profile, small business

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of full time experience in a role that relied heavily on data modeling and data analysis? [Yes/No]
2. Do you have a background in business, mathematics, economics, or statistics either through prior work experience or formal education? [Yes/No]
3. Are you proficient in Microsoft Excel? [Yes/No]
4. Are you proficient in Microsoft PowerPoint? [Yes/No]
5. Are you proficient in Tableau? [Yes/No]
6. Are you proficient in an equivalent visualization software? [Yes/No]
7. If yes, please name the software you are familiar with:
8. Are you located in the Chicagoland area? [Yes, No]


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive focusing on selling Full and Partial Season Ticket Memberships to Sky fans. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, emails, prospecting, developing relationships and asking for referrals, and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships and partial season ticket memberships to individual buyers for the Chicago Sky
2. Sell group tickets to 2-3 pre-determined target markets
3. Aggressively and continuously prospect, hustle to achieve success, and take steps to execute personal ticket sales plan
4. Develop and maintain relationships with current Members while generating referrals and renew accounts through exceptional customer service practices and problem solving skills
5. Make 50+ outbound phone calls on a daily basis, utilize other sales activities including email, LinkedIn, face to face meetings, and networking to develop strong relationships
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. Why will you be successful in this role?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This is a full time SALES POSITION focusing on the youth sports and basketball markets and does not involve coaching. The ideal candidate must have integral knowlege of youth sports, team/coaching connections in the Chicagoland area, be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:

1. Develop relationships through sales calls and face-to-face meetings with basketball teams, coaches, school Athletic Directors, Park Districts, etc. in order to sell Chicago Sky group tickets and basketball programming

2. Make 60+ outbound phone calls, reach out to clients via email, attend sports tournaments, and utilize LinkedIn Sales Navigator on a daily basis to actively prospect, develop relationships and sell ticket packages

3. Primarily focused on selling group packages for the Chicago Sky with a concentration on the youth sports and basketball market with opportunity to close full season and parital season ticket memberships


4. Aid in running Court of Dreams, Team Night Out, and groups that target youth basketball programs/teams/schools


5. Renew existing customers and sales through exceptional customer service practices and problem solving skills

6. Continuously create and implement strategies to prospect, develop, and grow group ticket sales opportunities in the sports and basketball community
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals related to group ticket sales with additional opportunities in closing Membership sales
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)  

• Knowledge of basketball rules, skills, and seasonality of teams/leagues (prior playing experience preferred)  
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. What basketball playing or coaching experience do you possess?
4. Why would you be successful in this role?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on B2B sales including Season Ticket Membership, Group outings and Corporate Hospitality. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell Full Season Ticket Memberships and Partial Season Ticket Memberships
2. Sell group outings including corporate hospitality areas 
3. Utilize social selling tools such as LinkedIn Sales Navigator to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, conference calls, attending networking events, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Ability to continuously hunt and prospect for new leads, develop new ideas and exception execution skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience to businesses? Explain
2. Do you have previous experience in the sports industry? Explain
3. Are you a hunter?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Fall Ticket Sales Internship - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an excited, outgoing, and dedicated candidate that will interact with the general public while being an integral part of ongoing ticket sales efforts. The ticket sales intern will be a vital part of assisting the sales team in all aspects of selling, fulfilling and executing sales initiatives. The position will gain hands-on experience in sales and marketing through implementing and planning off season activities during the 2017 season. Interns will also assist in facilitating grassroots marketing events in the community including mascot appearances.

Note: While this position gives you invaluable experience in the sports marketing world, it is a non-paid position. However there is potential to earn commission on all sales

Responsibilities:

  • Assist in planning and executing various grassroots marketing activities with sales representatives in order to drive ticket sales and brand awareness
  • Identify local businesses and set up meetings to attend with New Business Manager
  • Assist New Business Development Manager in group themed call campaigns, including various networking events
  • Attend meetings and events with New Business Manager as seen fit within the internship time frame
  • Identify potential community networking events and leads for Sky employees to attend
  • Raise fan support and Sky ticket sales through lead generation, cold calls, and events
  • Aid New Business Development Manager and department in assigned tasks including research and projects
  • Create and implement strategies to prospect, develop, and grow New Business opportunities and ideas
  • General office duties

Criteria & Qualifications:

  • Excellent phone and computer skills
  • Detail oriented
  • Able to interact with internal and external clients in a professional manner
  • Comfortable meeting, speaking, and dealing with business owners and professionals
  • Excellent writing skills
  • Excellent time management skills with ability to multi-task
  • Highly motivated, self-starter with a passion for working in sports
  • Live in Chicago-land Area and have access to reliable transportation
  • Required to work Chicago Sky Events (nights and weekends may apply)
  • Knowledge, enthusiasm, and interest in the Chicago Sky, women’s professional sports, and the greater Chicago community
  • Marketing, sports administration, or related business majors preferred

Fall Internship to begin Monday, August 14th and run through December 2017

Candidates must be able to travel to Sky head office in Skokie, IL and to various events around the Chicago-land area. This position reports directly to the Ticket Sales and Services department and is an unpaid internship.   Academic credit is available with potential to continue employment after the 2017 season.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will this internship be used for academic credit?
2. Do you have available housing in the Chicagoland area?
3. Do you have available transportation to and from office and arena?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Connecticut Sun & New England Black Wolves (Uncasville, CT)

Position Summary:

This position is responsible for selling season, mini, group and ticket vouchers while working with individuals and sponsors within a local and regional area, with a specific sales target in place.

 

Primary Duties and Responsibilities: includes but not limited to:

  • Responsible for making sales for all Mohegan Sun owned or partnership teams
  • Makes cold calls and follows up on leads
  • Develops relationships and partnerships with civic and corporate clients
  • Formalizes proposals and interacts with a diverse level of individuals

Minimum Education and Qualifications:

  • Bachelors’ Degree in Business Management, Marketing or a related field
  • Two years of sales experience
  • One year of experience in formalizing sales proposals
  • Working knowledge sports and sports teams
  • In lieu of a Degree and previously mentioned experience, four years of sales experience with experience in formalizing sales proposals may be considered

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Dallas Wings Basketball (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through full season memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly new season membership sales, group ticket sales and partial plan sales goals
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Ability to present sales material to large groups and clients
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Consumer Product Sales
Account Executive, Consumer Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a Consumer Sales Account Executive, you will sell a comprehensive array of Palace Sports & Entertainment ticket-related products for all properties, with a strong emphasis on Season ticket and Partial ticket plans for all PS&E venues. Other products include, but are not limited to, Pistons Group packages, Hospitality, single event suite rentals and long-term suite leases. The ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.

WHAT YOU’LL BE DOING

  • Selling new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals and annual suite leases to both the business and consumer sectors for both Pistons and non-basketball related events
  • Maintaining business relationships with a select book of accounts for on-going renewal and upsell opportunities
  • Meeting and exceeding established weekly, monthly and annual sales goals
  • Implementing and demonstrating outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generating a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Generating a pre-determined minimum number of weekly out of office as well as in arena “face-to-face” meetings to create new business opportunities
  • Providing a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually creating and implementing unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contributing positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participating and contributing to daily or weekly sales team meetings and training sessions
  • Being actively involved in at least one specified networking group, to assist in creating new sales opportunities

WHAT WE’RE LOOKING FOR

  • Bachelor’s degree from an accredited college or university
  • A minimum of two years of successful sales experience regardless of previous industry
  • Established network of clients in the Detroit Metro area preferred but not necessary
  • Strong organizational, time-management, excellent oral and written communication, customer service and problem solving skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics)
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Greensboro Swarm (Greensboro, NC)

POSITION OVERVIEW

The Greensboro Swarm is looking to add an outgoing and driven Account Executive to their team. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION

The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences.  The AE will also sell new group accounts to decision makers within businesses and non-profit organizations

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Meet all sales goals assigned.
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
  • Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
  • Develop and maintain a database of potential group and season-seat customers.
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
  • Prospect for quality leads, particularly through asking for referrals.
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
  • Work with the Box Office to update certain sales reports.
  • Complete any customer service an operational duties in season as assigned.
  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

  • Bachelor degree required 
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Well organized and have strong time management skills along with customer service skills
  • Attention to detail and goal oriented
  • Ability to work independently and collaboratively and ability to multi-task and adapt to sudden changes in market
  • Ability to attend all home games
  • Ability to work flexible hours, including evenings, weekend and holidays

IDEAL CANDIDATE

  • 1-2 years experience in sports team sales, general business sales, or sports management is preferred.  
  • Previous experience in face-to-face and telemarketing sales is ideal.

COMPENSATION

  • The compensation will depend on your personal success and drive.  Salary + Commission

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Sponsorship Services/Activation
Corporate Sales Manager - Houston Rockets (Houston, TX)

General Description:

Serves as interface with outside organizations, representing the Rockets in efforts to generate new partnerships.

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Individual will cultivate new corporate partner relationships to ensure sponsor revenue growth; manage and maintain existing accounts on an annual basis.
  • Establish strong relationships throughout partner companies
  • Provide accurate, reliable information for sales forecasts
  • Develop written proposals for current or new business prospects; design proposals using a consultative sales style incorporating research of category dynamics and understanding the potential partner’s marketing goals.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree required.
  • 5-7 years experience in media and/or sponsorship sales.
  • Outgoing, energetic personality, a clear self-starter.
  • Strong written and verbal communication skills.
  • Ability to manage multiple customers with high degree of detail against short deadlines.
  • Ability to work successfully with all team departments.
  • Knowledge of sports marketing and sponsorship inventory.
  • Experience with TV, radio, and print media sales.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

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Sales, Service, & Marketing: Promotions
Marketing Associate - Houston Rockets (Houston, TX)

General Description:

This program provides part-time seasonal opportunities for interested individuals to assist our Team with marketing events and activities and gain exposure to sports industry event planning and execution. 

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork
  • Assist the Events and Promotions Department with Rockets game day activities and set up of  the concourse and fan interactive elements
  • Assist in execution of the Rockets Corporate, Community, Ticket Sales and Marketing Events and Promotions
  • Assist in execution of outside events at city festivals, trade shows, community outreach and other public events
  • Periodically assist Events and Promotions Department with office work
  • Other duties assigned by supervisor

  Minimum Qualifications:

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work all Rockets home games during the 2017-2018 season
  • Must be available for at least 20 hours a week
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds

  PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply! 

 Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No- Do you live near or within the greater Houston area?
2. Yes/No- Are you available to work ALL Rockets home games + playoffs for the 2017-2018 season?
3. Yes/No- Are you available to start working September 2017?
4. Yes/No- Are you available to work days, nights, weekends and holidays?


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Sales, Service, & Marketing: Box Office Ticket Seller
Part Time Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
The Box Office Associate is a part-time position dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center guests. The position will require the Box Office Associate to work a schedule ranging from 3 to 20 hours per week depending upon the event schedule, with most call times starting at or around 5:00 p.m.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Sell tickets using Veritix ticketing software.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Receive and file event will call
• Maintain and stock supplies for the Box Office windows.
• Ability to handle cash and credit card transactions while keeping the cash drawer balanced
• Additional duties assigned by supervisor.

MINIMUM QUALIFICATIONS:
• High school diploma
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritix or similar ticket system preferred
• Applicant is required to work all Rockets games and Third party events.  This schedule will consist of evenings, weekends, and holidays.  shifts typically begin at 5:00PM and end at 9:00PM.
• Bilingual in English and Spanish preferred, but not required


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


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Sales, Service, & Marketing: Box Office Ticket Seller
Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

                    

The Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket repirnts, exchanges, and upgrades.  Weekly the Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.
  • Interact with guests to answer questions and resolve ticketing issues.
  • Ability to handle cash and credit card transactions and keep a balance cash drawer.
  • Receive and file event will call
  • Maintain and stock supplies for the box office windows
  • Review and respond to customer inquiries (voicemail and email)
  • Prepare box office windows for events
  • File and maintain refund requests and will call forms.
  • Monitor ticket stick levels in the kiosk and refill as needed.
  • All other duties assigned by supervisor.?

 MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills
  • Prior use of Veritrix or similar ticket system preferred
  • Previous box office experience preferred.
  • Bilingual in Spanish a plus.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.  

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


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Sales, Service, & Marketing: Ticket Sales
Account Executive - LA Clippers (Los Angeles, CA)

Job Summary

Our Account Executives are sports industry professionals focused on building relationships with prospective and current Clippers patrons. All A/E’s will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments.

Principal Duties and Responsibilities

·         Seek out and qualify all potential sales opportunities.

·         Meet or exceed daily call and appointment goals.

·         Meet or exceed monthly and yearly sales goals.

·         Effectively execute all assigned sales campaigns and training.

·         Maintain accurate records of all clients and prospects in our CRM and ticketing systems.

·         Provide excellent customer service.

·         Perform game-day responsibilities, including entertaining clients and creating new business opportunities.

·         Performs other duties as required.

Characteristics / Qualifications

·         Bachelor’s degree from an accredited college or university is preferred.

·         Maintain high level sales skills with a proven track record of 1-2 years of sales success.

·         Polished presentation skills with the ability to communicate to clients and colleagues

·         Ability to work all home games including evenings, weekends, holidays as required

·         Ticket software experience is preferred.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Corporate Group Executive - LA Clippers (Los Angeles, CA)

JOB SUMMARY

The Corporate Group Executive will develop and implement group sales initiatives in new or emerging commercial markets, through building community business relationships and connections. The Corporate Group Executive will work closely with the Group Sales Manager and Director of Sales to influence the corporate sales growth of the LA Clippers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

· Own the Group Sales business-to-business revenue generating function, focused on creating innovative solutions for next generation LA Clippers Group Sales corporate clients.

· Consistently exceed daily call and appointment targets while using traditional and innovative interpersonal communication tactics.

· Plan and execute outside presentations and proposals to new and existing clients.

· Successfully addresses client concerns, questions and objections throughout the sales process.

· Responsible for keeping sales management apprised of progress toward established revenue goals and of the progress in closing identified prospects. Uses department CRM system to track sales activity and client contact information.

· Develop and implement revenue generating game-day events.

· Build relationships with prospective clients using traditional and non-traditional prospecting tactics.

· Sell season tickets, partial plans, suites in addition to group tickets.

· Provide a high level of customer service to MVP, group, and single game suite clients.

CHARACTERISTICS / QUALIFICATIONS

· Bachelor’s degree in business, management, sports marketing or a related field.

· At least three (3) years of experience in group event or business-to-business (B2B) sales.

· Proven experience in presentations and strategic positioning.

· Exceptional selling record and contacts.

· Expertise in identifying opportunities, developing strategies and negotiating creative solutions.

· Must have a high degree of poise and professionalism when interacting with internal and external clients.

· Thorough knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); and ability to learn required business systems.

· Must be able to work non-traditional hours, including evenings, weekends and holidays.

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Director, Group Sales - Los Angeles Clippers (Los Angeles, CA)

Job Summary

The Director, Group Sales identifies opportunities and implements program to enhance and improve the group events sales and service function of the LA Clippers. In this role, the Director will lead the efforts of a team of group events specialists in creating memorable events for group sales patrons as well as meet and exceed annual revenue goals in this category. Working alongside the Director of Sales, Director of MVP Services, and Group Sales Manager this person will strategize new programming and processes for the Sales & Service team in aspiration of the team’s sales targets.

 

Principal Duties and Responsibilities

· Develop overall group sales outreach plan, manage sales process, payments, and event fulfillment.

· Create or procure training materials on group projects for sales team as needed.

· Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue.

· Effectively manage team lead generation & assignment as well as sales funnel production.

· Share, contribute and learn from NBA best practice calls, conferences, and discussions.

· Participate and contribute in Ticket Sales Department Leadership team meetings and strategy.

· Accompany sales staff on high-level season ticket, group, and premium prospect meetings.

· Produce daily reports and updates on key performance indicators for staff and management.

· Actively participates in Team Member sales skills training and development opportunities.

· Respond in a timely manner to calls, inquiries and emails related to the above areas of responsibility and to general information requests as needed.

Characteristics / Qualifications

· Bachelor’s degree required.

· A minimum of 2-5 years of ticket sales and/or service management experience.

· A proven track record in relationship building and networking skills with ability to interact effectively and professionally.

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.

 


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Sales, Service, & Marketing: Database Marketing/Analytics
CRM Analyst - Los Angeles Lakers (El Segundo, CA)

Position Summary:

This position oversees the day-to-day administration and optimization of the CRM platform for the Los Angeles Lakers. The CRM Analyst will work within the Business Analytics & Strategy Department, while partnering closely with the Ticketing and Sponsorship Departments. It will ensure customer data is properly captured, maintained, and used to evaluate and execute on customer relationship building and revenue opportunities. This role requires experience with Salesforce (or equivalent CRM product), as well as strong interpersonal skills. The CRM Analyst must be a self-starter, who is willing to take the lead on all CRM-related initiatives.

Essential Functions:

  • Manage system setup and provide targeted recommendations on how to improve CRM platform in terms of page layouts, fields, campaigns, workflows, triggers, and validation rules based on sales and service processes

  • Determine critical data elements to enrich customer profiles and work with CRM users to drive collection of elements

  • Monitor data capture, data hygiene, and data integration and extraction

  • Manage lead scoring and distribution

  • Create and update email marketing lists

  • Design and customize dashboards and other reports for executives, management, and users

  • Build and maintain master set of CRM standard operating procedures and provide ongoing training to users

  • Support integration of CRM database with ticketing systems and additional platforms

  • Research and keep up to date on industry trends regarding database management, lead acquisition, customer segmentation, and related technological advancements

  • Champion data quality, data accuracy, and data-driven decision making within the organization

  • Additional special projects, as needed and assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change with or without notice.

Education:

  • Bachelor’s degree in Information Systems, Computer Science, or related technical field or equivalent work experience

Previous Experience:

  • Two to three years of professional experience working with Salesforce or other CRM product (required)

  • Experience with Ticketmaster Archtics, Veritix AXS, or other ticketing database (required)

  • Sports or entertainment industry experience (preferred)

Mandatory Technology Capabilities:

  • Salesforce or other CRM product

  • Ticketmaster Archtics, Veritix AXS, or other ticketing database

  • Database software such as Microsoft SQL Server, Oracle, MySQL

  • Microsoft Office applications (Excel, Word, PowerPoint, etc.)

  • Business intelligence tools such as Tableau or MicroStrategy

Knowledge, Skills, Abilities:

  • Ability to perform necessary Salesforce administration functions and identify problems, their sources, and potential solutions

  • Capable of managing and prioritizing a variety of unexpected tasks while continuing to successfully conduct day-to-day operations without interruption

  • Display strong initiative and self-motivation

  • Demonstrated ability working independently and in teams, and fostering relationships with both internal stakeholders and outside vendors

  • Excellent communication skills, both verbal and written

  • Ability to lead a project team, and exceptional project management abilities

  • Possess strong technical, analytical, critical thinking and problem solving skills

  • Understand CRM as it relates to sales, service, and marketing functionalities

  • Comfortable working in a fast-paced, urgent project environment

Physical Demands: N/A

Location: El Segundo, California

Travel: Around 5% travel for League meetings, industry conferences, and other events

Hours: Regular office hours M-F, with additional hours as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide an example of an actionable business insight you have discovered from a large set of data.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Category: Sales, Service, & Marketing
Account Executive – Los Angeles Sparks

Overall Objectives: 
The Account Executive is responsible for generating revenue through season ticket sale, mini plans, and developing strategic group sales efforts.

Essential Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to season ticket memberships, mini plans, and group tickets.
  • Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  • Meet weekly productivity requirements for out-bound call volume, and appointments. (200 Calls and 10 outside appointments)
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Work events and games as assigned to support ticket sales efforts.
  • Assist with the preparation and execution of game day experiences.
  • Track all sales notes in our customer relations program.
  • Attend special events targeting our season ticket members.
  • Meet or exceed assigned sales goals for all ticket products.
  • Join an outside networking group, association, or community group to create relationships within the community on behalf of the Sparks.
  • Take part in mentorship program to assist in the development of inside sales representatives

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • 2-3 years of sales experience of sales experience in a business environment. Preferred in experience in the collegiate, minor league or professional sports environment.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

 

 

 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

 

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 9:00 AM-5:00PM. In addition to working office hours staff are required to work Sparks home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.          

 

Travel

·         Position may require some travel within the local area to meet prospects or ticket members.

EEO Statement

·         The Los Angeles Sparks are an equal employment opportunity organization. 

Please do not contact the team directly regarding any inquiry for this position.


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Sales, Service, & Marketing: Game Operations/Presentation
Coordinator, Promotions & Live Entertainment – G-League / eSports - Memphis Grizzlies (Memphis, TN)

Position Purpose         

The Coordinator of Promotions and Live Entertainment will oversee the development and execution of all Memphis Hustle games and events with the goal of creating a unique, entertaining and fan-friendly event experience.  This person is also responsible for the implementation and management of all cross-platform promotions in support of Memphis Hustle ticket sales and service, marketing partnerships and more, along with events and promotions surround the new eSports NBA2K venture, consistent with the Grizzlies and G-League brands.

Essential Duties & Responsibilities

Live Entertainment / Game Presentation

  • Oversee all elements of game operations.  Manage game day event staff including PA announcer, dance team, mascot, sound operator, on-court entertainment, video operators, etc.  Serve as primary game day producer for all Memphis Hustle home games.
  • Book talent/acts for halftimes, timeouts, pre- and post game.  Work with local promoters/talent agencies to identify unique and appropriate talent.  Administer all entertainer contracts.
  • Devise new and creative in-game and in-arena entertainment, including on-court promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with marketing partnership, brand, ticketing, communications and broadcast departments to ensure all elements and promotions are fulfilled.
  • Oversee game day event script and rundown.  Conduct production meetings.

Promotions & Events

  • Create and develop promotional calendar.  Manage the planning, development and execution of a marketing strategy to each promotional initiative.
  • Work with to create and implement in-game, out-of-arena, and media promotions for all G-League & eSports events.
  • Administer premium program, including the selection, sourcing, pricing and distribution of all giveaway items.
  • Identify promotional partners and events consistent with the Memphis Hustle, eSports and Grizzlies brands.
  • Responsible for staffing and managing Street Team for games and events.

General

  • Collaborate with Brand and Content Marketing and Marketing Strategy to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards.
  • Work closely with Ticket Sales and Services, Ticket Operations, Marketing Strategy, Brand, Content Marketing, Communications and Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support ticket sales, ticket renewal, sponsorship and branding initiatives.
  • Work closely with all counterparts within the Grizzlies team, including but not limited to Live Entertainment, Promotions, Brand, Marketing Strategy, Digital, Broadcast, Marketing Partnership and others to ensure proper execution of all Memphis Hustle & eSports elements, programs and initiatives.
  • Manage departmental budget.
  • Other related duties as required.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s degree in commerce, marketing, communications or other related field
  • A minimum of 2 to 3 years’ experience in live event production, marketing and promotions
  • Experience in developing and executing promotion and marketing plans, utilizing traditional and digital channels to drive revenue
  • Live broadcasting and post-production experience preferred
  • Ability to effectively manage dotted line/informal staff relationships
  • Expertise in event and project management
  • Strong oral and written communication skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Creative and imaginative thinker
  • A team player and detail oriented
  • Must be able to work evenings and weekends, as required
  • Position may require minimal travel

Preferred:

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products.  These products include group tickets, group theme night events, single game suite rentals, and season and partial plan tickets.  There will also be Group Tickets Sales responsibilities for FedExForum events as needed. 

Essential Duties & Responsibilities

  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Manager, Group Sales
  • Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day with the goal of maximizing all ticket revenue, with a focus on group ticket sales.
  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies and FedExForum ticket products  
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Grizzlies at assigned functions;
  • Continually grow revenue in your assigned group category while meeting revenue goals in all sales categories
  • Service and renew existing group sales accounts;
  • Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required
  • Coordinate with other departments to organize and implement group night events;
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities during games and outside normal business hours;
  • Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions and suites-leads to department management.  Work with clients and recommend solutions to their needs;
  • Provide reporting information by maintaining and being able to produce on a regular basis accurate reports regarding group sales, appointments, and account maintenance;
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department;
  • Other related duties as assigned

Skills, Experience & Abilities

Essential:

  • A minimum of two years direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Bachelor’s Degree in Sales, Marketing or similar major;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization;
  • Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations;
  • Solid time management skills;
  • Assertive, confident, persistent, and results-oriented approach to selling;
  • A working knowledge of Microsoft Word and Excel;
  • Must be able to work evenings and weekends, as required

Preferred:

  • Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system;
  • A minimum of two years post-secondary education in a sales/marketing field;
  • Knowledge of and a passion for professional basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Fan Development
Social Media Strategist - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Marketing Strategy department, with a focus on the day-to-day operational aspects of social advertising for the Memphis Grizzlies social media channels. The position’s primary goals include working with the Social Media Producer on ideas to cultivate fan engagement, planning social media posts and campaigns, and optimizing social media campaign performance. The Social Media Strategist will work cross-functionally with Partnership Marketing on promotions development, and will be responsible for proactively monitoring campaign performance to determine when changes are required to meet Partnership goals.  In addition, the Social Media Strategist will provide daily performance, follower, and engagement updates across all social media channels. 

Essential Duties and Responsibilities

  • Work with Brand, Communications and Social Media Producer to maintain and enhance brand voices for the Memphis Grizzlies social media channels. Maintain consistent communications practices across all channels.
  • Plan, monitor and optimize content, including social contests, sweepstakes and promotions across social media platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, LinkedIn, Snapchat, Reddit, and Pinterest.
  • Maintain daily and weekly social media production and social marketing calendars.
  • On a shared schedule with Social Media Producer, attend and document various Memphis Grizzlies events to produce live content across brand social media channels as required.
  • Work closely with Social Media Producer and internal stakeholders on development and execution of content and scheduling of promotions, news and social advertising placements.
  • Coordinate with Manager, Marketing Engagement to schedule content that should be cross-posted to/from Grizzlies, FedExForum, Memphis G-League and eLeague social channels.
  • Work with Sr. Director of Digital and Marketing Analyst to track key performance indicators (KPI) across channels that support organizational goals of measuring the efficacy of social interaction and proving ROI including fan engagement, lead conversion, social advertising effectiveness, and sentiment as well as identification of areas of improvement. 
  • Keep a forward focus on trends. Adapt, adopt and recommend new technologies and emerging social platforms that enhance the organization’s touch points with fans and consumers.
  • Be knowledgeable of NBA rules and regulations regarding social media communications, videos and advertising.
  • Manage and monitor all social media channels for fan commenting, spam and content issues. Share community feedback and respond to audience in an appropriate and timely manner.
  • Additional duties may be assigned as needed.

 Required Skills, Experience & Abilities

  • Bachelor’s Degree in Journalism, Marketing/Advertising, Media or Communications is required.
  • A minimum of 1-2 years experience working in a digital media role with a brand is required.
  • Superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented and strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, Snapchat, LinkedIn, Reddit and Pinterest.
  • Strong knowledge of and passion for technology, social media in a business and strategic context, NBA basketball, and entertainment.
  • Ability to handle multiple projects simultaneously.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, Final Cut Pro and Audacity or Soundcloud, a plus.
  • Strong attention to detail and outstanding organizational skills.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nontraditional hours in nontraditional settings (nights, holidays and weekends as required).
  • Trustworthiness and confidentiality are a must.
  • Experience with social scheduling and analysis applications such as HootSuite or buffer; Facebook Custom Audiences, Twitter advertising and TrackMaven, a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Marketing
Creative Traffic Coordinator- Full Time - Miami HEAT (Miami, FL) - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job The Miami HEAT is seeking to hire a Creative Traffic Coordinator. This is a full time position dedicated to ensuring that the Creative Services Department including the Digital Graphics Department manage all in-house brands quickly, efficiently, and effectively. The Creative Traffic Coordinator will report to the Creative Traffic Controller. The ideal candidate will have experience in interdepartmental communication, excellent organizational skills and knowledge of Motion Graphics processes.  Must demonstrate knowledge of the Miami HEAT brand.  Must be ready to embrace and contribute to the creative process. 

Provide graphic designers/ animators at all levels with daily task lists and monitor completion of tasks. Interface daily with internal clientele on a range of relevant topics. Evaluate client job requests and schedule design and production resources accordingly. Maintain and manage excellent relationships with wide range of vendors. Keep excellent notes in meetings and creative sessions. Assist the Creative Traffic Controller in other capacities as necessary.

Bachelor’s degree in a business related field, preferably Marketing, and/or 2 years experience of Project Management in Marketing. Desire to work in a fast-paced environment, with the ability to work non-traditional hours when needed. Self-starter with strong organization skills. Knowledge of Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Adobe After Effects, Adobe Premier Pro, ANC Digital Boards and Four Winds Interactive. Strong knowledge of design, print process and video rendering process.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Marketing
Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)

Description of the Position: The Miami HEAT is seeking an experienced Culinary Marketing Manager to join our team and develop marketing strategies surrounding the various food and beverage options at AmericanAirlines Arena, including 601 - our newest waterfront restaurant and event space. This position is responsible for developing marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days. The Culinary Marketing Manager will work closely with the Miami HEAT marketing team to execute marketing campaigns and communications via the various HEAT and arena digital audiences. The individual should have experience using data and analytics to drive F&B revenue. The position will also be responsible for outsourcing local culinary and mixology initiatives to further enrich the F&B experience at AmericanAirlines Arena. The Culinary Marketing Manager must be well versed in local and global cuisine trends.

Essential job functions include but are not limited to the following:

  • Develop marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days.
  • Utilize data provided by our Business Intelligence department to identify and drive concession revenue opportunities.
  • Work closely with various departments within Miami HEAT marketing department and with Levy management to execute marketing campaigns. 
  • Develops and manages annual marketing event planner and calendar
  • Manage marketing budget.
  • ROI analysis for all F&B marketing initiatives.
  • Identifies innovations and trends within the local and global culinary landscape.
  • Communicate marketing plans and activities with operators.
  • Create and Implement annual marketing strategies as it pertains to arena F&B goals and deliverables to achieve financial and brand success; effective strategies to address the 5 P’s of marketing (product/packaging, Pipeline, Promotion, People and Price.
  • Support and assist with new revenue opportunities by collaborating and developing marketing strategies for our partners, including, but not limited to Levy, Hyde, and 601.
  • Develop F&B content for strategic placement on the Arena/HEAT digital & social platforms to create Brand awareness to assist with increasing revenue of all arena entities and outlets.
  • Provide content and strategy for Heat/Arena websites, App, and social media platforms.
  • Attend key operational meetings to ensure alignment with all necessary parties.
  • Perform other duties deemed necessary by management to support the organization.

Four-year Degree College or University.  A minimum of two years experience in Food and Beverage marketing and/or promotions.  Proficient in Microsoft Word and Excel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide us with a link to your portfolio.
2. How did you hear about the position?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Coordinator, Corporate Partnerships- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for assisting and supporting the Corporate Service Department with the fulfillment and activation of HEAT Group corporate partner programs. This position will assist the Sr Director,Sr. Account Manager and Account Managers with the day to day contract fulfillment and partner activation responsibilities including but not limited to partner promotions, proposals and meeting preparation, advertising elements, proof of performances, trafficking of partner advertising, collecting/reporting data and researching industry best practices. Bachelor's degree (B. A.) from a credited college or university; or one to two years related experience and/or training. Team or entertainment industry knowledge is preferred. Strong written and verbal communication and interpersonal skills required. Fluent Spanish speakers preferred; basic Photoshop knowledge a plus. Must be proficient in Microsoft Applications including Word, Excel, PowerPoint and Mail Merges.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you willing to relocate to Miami at your own expense?
2. (Yes/No) Are you willing to work nights, weekends and holidays?
3. (Yes/No) Are you fluent in Spanish?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Must have at least 1-2 years experience in a ticket sales role
  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Account Executive, Group Events

Department: Group Events

Reports to: Manager of Group Events

FLSA Status: Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas focusing on creating and selling group events/group experiences through group ticket inventory.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Top priority is to sell group tickets as well as full and partial season memberships and premium seating.
  2. Generate new sales revenue in full and partial season memberships by researching individuals, companies and industries.
  3. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  4. Expectations are 250 calls, 10 appointments set and 5 completed appointments every week.
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication in CRM.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Veritix is preferred.

Experience: Minimum one (1) year of sales experience is preferred. Customer service experience strongly preferred.

Education: Bachelor’s degree or equivalent combination of education and experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of business practices within professional sports preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Inside Sales Associate

Department: Inside Sales

Reports to: Manager of Inside Sales

FLSA Status: Full Time/Temporary/Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.
  2. Actively prospect and research new sales leads.
  3. Proactively work to create new revenue opportunties with existing customers through ticket plans, referalls, and the seat relocation program. 
  4. Meet and exceed weekly and monthly sales goals.
  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  7. Document all communication with clients in CRM.
  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 
  9. Provide excellent service through phone calls, emails, written communication and in-person visits in the office and at special events. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Experience: Previous sales experience is preferred.

Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Pillars of success with the Timberwolves & Lynx – 

  • Culture:  We are passionate about providing a fun and rewarding environment to work in while also providing growth opportunities both inside and outside of the Timberwolves & Lynx.  
  • Accountability: We hold people accountable, expect fair play, and foster a culture of trustworthiness. We are responsive to others. We uphold the highest standards of ethics and act with integrity.      
  • Innovation: We strive to be disruptive to traditional modes of thought, to question assumptions and to think critically and strategically. We like to challenge ourselves and to be challenged. We are known for driving profitability and creating memorable experiences in new and unexpected ways.We use cutting-edge technology and analytics to achieve our goals. 
  • Commitment: We are committed to making our team and our community proud and strong. We support, trust and encourage one another. We strike a balance between collaboration and accountability while challenging each other to strive for greatness within our industry.
  • Growth: We provide the best training avenues internally and externally to allow our staff to continue learning best practices in the industry and grow into true sales professionals.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $10.00/hour?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket and Lounge revenue utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty and Sports Property Events) as well as other sales products including, but not limited to MSG Entertainment (Radio City Christmas Spectacular, etc), Westchester Knicks and Nightly Suite rentals. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve.

  • Revenue generation across all properties
  • Servicing of accounts to provide an unsurpassed customer experience
  • CRM/ Archtics and other technology utilization to accurately track, forecast and manage client base

REQUIREMENTS:

  • Prior successful sales experience with proven track record of results
  • Positive, motivated personality with initiative to grow career on revenue generating side of business
  • Team player with ability to multi-task through selling multiple properties
  • Excellent communication skills, both verbal and written
  • Ability to use computer and ticketing technology programs

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns G-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Corporate Ticket Sales Manager - Pacers Sports & Entertainment (Indianapolis, IN)

DO YOU WANT TO CLIMB THE MOUNTAIN?

In any industry, you’ll find professionals who are content with camping at a certain level of development.  You’ll also find a rare breed that are never content and look to continually learn and grow.  At the Pacers, we pride ourselves on seeking out “climbers” to be a part of our team.

Specifically, we’re looking for all-stars that are looking to become Hall of Famers. We are hiring in our tickets sales department right now! If you want to be the best, the Pacers are the team for you.

TRAIN LIKE A CHAMPION

The Pacers believe in constant improvement. We believe in training, training and more training! Our leadership team will be working with you every step of the way to ensure you become a superstar!

You’ll be coached by a leadership team that has a combined 30+ years of sports sales and management experience. They’ll be your Coaching Staff that is on the ground with you on sales calls, meetings and providing dedicated individual/team training sessions. Additionally, you’ll have support from an experienced and accomplished senior leadership team including a Sports Business Journal Forty Under 40 Award Winner and an executive that is an architect of the longest sellout streak in professional sports history.

THE GAMEPLAN

As a Corporate Ticket Sales Manager, you will be making cold calls, meeting with C-Level Executives, networking with other professionals, and attending events with qualified Pacers prospects to drive in ticket revenue from local businesses.  You will work various community and in-arena events along with all 40+ home games. 

Job Duties and Responsibilities:

MAIN DUTIES

Generate revenue from new corporate customers and incremental revenue from current clients

  1. Sell season ticket packages, nightly suite rentals and group outings
  2. Make 40-60 cold calls per day along with using email & social media to set 12 appointments per week
  3. Network with business professionals to grow an extensive referral source base
  4. Conduct sales presentations to C-level executives within your geographic territory
  5. Provide exemplary customer service with clients
  6. Comply with formatted sales presentation
  7. Daily data entry and reporting for sales tracking
  8. Participate with all ticket sales related events
  9. Host prospects and generate new leads at each home game (40+)
  10. Other duties as assigned

ROLE PLAYERS NEED NOT APPLY. WE’RE LOOKING FOR HALL OF FAMERS!

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented and who have an entrepreneurial mindset with the desire to climb to the top of the industry. Are you ready to be our next Hall of Famer?

Qualification Requirements:

  1. Bachelor’s degree from a four-year College or University. (Sport Management or Business related field preferred)
  2. Minimum of 1 year of sales experience (Ticket sales preferred)
  3. Proven record of achieving sales goals
  4. Proficient in basic software programs and sales tracking software
  5. Creative and enthusiastic with excellent interpersonal skills
  6. Available to work all home games and special events
  7. Possess a willingness to work long hours, evenings, weekends and holidays

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Events Specialist - Pacers Sports & Entertainment - Indiana Pacers & Fever (Indianapolis, IN)

ARE YOU READY TO TAKE THE NEXT STEP IN YOUR CAREER?

The Indiana Pacers and Indiana Fever (WNBA) are constantly looking for ticket sales professionals who want to be the very best in the industry.  Have you already had some success in ticket sales?  Are you looking to climb the sports industry ladder?  If your answer is yes to both of those questions, then this is the perfect job for you.

We’re looking for someone who is still on their rookie contract, but ready to take their game to the next level.  This top performer should be someone who is only satisfied with being #1 on the leaderboard and shares the Pacers goal of being the best in the business!

 

WE’RE TALKING ABOUT SELLOUTS!

The Pacers and Fever view their Group Sales team as the key to selling out games.  We fill the seats by finding groups of all sizes and incentivizing them to purchase as many tickets as possible by offering unique once-in-a-lifetime fan experiences. We target certain games by offering discounted tickets and added value for groups who bring 10 or more people.               

 

THE FUTURE IS BRIGHT

Off the court, our group sales department has a solid dynamic of all-star veterans working alongside up-and-coming draft picks who will lead our team to becoming one of the best group sales departments in the NBA. Will you be our next draft pick? 

THE X's AND O's

We scout out talented individuals who have a basic understanding of ticket sales coming in.  We will develop you into one of the best group sales reps in the NBA through training, practice, and career development so you can execute the plays.

We run a very efficient quick pace offense. We run the floor and attack the basket with an aggressive style of play. That’s why being in shape and training is critical to our success. Our style of play allows you to shine as an individual while helping our team achieve our goals.

You’ll be making phone calls, emailing, and meeting face to face with Pacers and Fever group prospects. You’ll develop and manage relationships while providing exemplary customer service. The majority of your time will be spent in the office, but you may work various community and in-arena events along with all of our Pacers and Fever home games. 

THE GAMEPLAN

1. Make 100+ contacts per day to group prospects with a focus on generating group ticket sales
2. Manage relationships with current clients while prospecting for new sales
3. Be available to work up to 40+ Pacers home games and Fever home games plus other shows and events as necessary
4. Other duties as assigned

 

ARE YOU OUR NEXT MVP?

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail-oriented, and who have the desire to climb to the top of the industry. If you’ve had some success in the past and think you can be an MVP candidate, you’re just who we’re looking for.

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

 

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university and prior experience in ticket sales.

 

Note: This is full-time position with compensation consisting of a salary plus commission.  Hours may include evenings, weekends, and holidays.

To Apply:  Apply for this position on Teamwork Online


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
Junior Sales Associate - Philadelphia 76ers (Camden, NJ)

Status: Fall 2017 Junior Sales Associate

Department: Ticket Sales & Service

Location: Philadelphia 76ers Front Office (Camden, NJ)

Dates: September 2017 – December 2017

 

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Internship program provides the nation’s top sports business students with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Internship program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected for the second consecutive year as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Requirements:

  • Minimum in-office time commitment of 35 hours per week
  • Current undergraduate student at an accredited college or university
  • Strong communication and interpersonal skills
  • Effective leadership and organizational skills
  • Superior problem solver, with ability to work independently
  • Ability to multi-task and handle multiple projects
  • Ability to work with deadlines
  • Ability to maintain a flexible work  schedule (weekend,holidays, evenings)
  • Coachable
  • Strong time management and organizational skills
  • Demonstrate an enthusiastic and outgoing personality
  • Passion for sales and desire to grow as a sales executive in the sports industry

Job Responsibilities:

  • Maximize revenue through the sales of Philadelphia 76ers tickets
  • Heavy outbound call focus making outbound calls daily to increase your sales pipeline
  • Sales presentation for external and internal face-to-face appointments
  • Manage and service assigned season ticket, partial and group accounts
  • Creating strong relationships with Season, Partial, and Group clients to promote yearly renewals
  • Assist in 76ers Sales, Service and other related events
  • Network, prospect and create new sales opportunities when and wherever possible
  • Must meet all pre-determined activity and sales goals by providing weekly sales reports to management


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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

General Description:

The Game Presentation Associate will assist the Game Presentation Department with development and implementation of all game day elements. Additionally, the candidate will contribute to the development and management of all Sixers games and entertainment groups.          

Essential Duties & Responsibilities:

1.     Learn and assist in writing the scripts for each home game

2.     Prepare Game Day documents for each home game

3.     Learn to plan and prepare the game-night activities for Philadelphia 76ers home games

4.    Assist in the development and coordination of all in-game elements including, but not limited to, talent bookings, acts for halftimes, in-arena promotions, pre and post game activities, anthems, mascot, dance team, game staff etc.

5.    Is involved with the creation and development of in-game and in-arena entertainment including on-court promotions, video pieces, fan interactive elements, mascot skits etc.

6.     Update/create spreadsheets for Game Presentation activities and operations

7.     Brainstorm with other members of Game Presentation department

8.     Help create new in-game contests, videos and other additions to enhance game presentation

9.     Participate in other events as appropriate during the internship term

10.  Perform objectives and projects as assigned

JOB QUALIFICATIONS & REQUIREMENTS:

  • Must be an undergraduate or graduate student to an accredited university or college
  • Highly organized with excellent administrative and time management skills
  • Able to meet tight deadlines and work effectively in a high pressure environment
  • Excellent people skills, with an ability to interact professionally with internal and external clients at all levels within an organization
  • Strong work ethic
  • Strong written and verbal communication skills
  • Ability to work effectively in team environment
  • Proficient with Microsoft Word, Excel, and Outlook
  • Self-motivated, organized, and detail oriented
  • Must have excellent communication skills
  • Creative and proactive problem solver
  • Excellent interpersonal skills
  • Eagerness to learn

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Sales, Service, & Marketing: Marketing
Writer/Brand Marketing Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.


Department: Marketing

Reports to: Brand Marketing Manager

Responsibilities include, but are not limited to:

  • Collaborate with Senior Manager, Marketing Solutions on copywriting and copy editing for presentations and partnership pitches
  • Assist Corporate Partnership team in finding creative ways to sell an idea through mock-ups and presentations
  • Assist Marketing department with general office duties, development and implementation of marketing campaigns
  • Conduct research around brand and fan engagement platforms/activations
  • Assist with the organization and implementation of game night activities at each 76ers home game, as well as special game night promotions throughout the season including execution of fan giveaways
  • Support the Marketing team with daily activities, events, and projects

Qualifications:

  • Excellent written and verbal communication skills with emphasis in writing and editing
  • Applicants will be asked to provide writing samples
  • Current college student (junior or senior preferably) or recent college graduate from accredited college/university
  • Current major or undergraduate degree in marketing/journalism/communications or similar concentrations
  • Ability to work up to 40 hours/week
  • Exceptional work ethic and initiative, works well with a team, strong desire to succeed, professionalism


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Sales, Service, & Marketing: Community Relations
Community Engagement Integrated Marketing Communications Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

OBJECTIVE

The Integrated Marketing Communications (IMC) Associate is an essential piece of the Sixers corporate social responsibility team and will be vital in assisting our department in bettering the communities of the Greater Delaware Valley. The IMC Associate will gain valuable experience working in the professional sports industry and be able to further enhance their understanding of a career in the Community Engagement field.

JOB SUMMARY

The Integrated Marketing Communications (IMC) Associate is responsible for assisting the Community Engagement department in executing its mission of providing meaningful engagements and quality initiatives, both on the court and in the community, that focus on youth development.  The IMC Associate responsibilities will also include integrating promotional elements into marketing and maximizing communications channels to ensure the proper message is delivered to all customers.

JOB FUNCTIONS

·         Work in partnership with the Community Engagement team to plan, develop and curate consistent brand content across all platforms, including websites, social media, and collateral development.

·         Provide logistical support planning, implementation and evaluation of various community outreach programs, events and special initiatives. 

·         Research current trends and developments in Philadelphia, Camden and surrounding areas that affect or impact the future development and success of youth and applying these discoveries to our brand.

·         Develop, execute and evaluate the success of marketing campaigns for programs and events.

·         Identify brand-building areas.

·         Assist in player appearances and autograph sessions as needed.

·         Assist in photography for events and provide post-event recaps.

·         Assist in the development of a weekly update on programs and events, as well as website and social media analytics that is shared with internal and external stakeholders.

·         Other related duties as assigned.

POSITION REQUIREMENTS

  • This is a paid position; however, housing and transportation are the responsibility of the Community Engagement Integrated Marketing Communications Associate.
  • Must be available to work approximately 35 hours per week.
  • Must demonstrate professionalism, enthusiasm, and strong verbal and written communication skills.
  • Genuine passion and interest for working with the communities we serve.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously and meeting goals/deadlines is a must.
  • Excellent organizational skills and attention to detail.
  • Strong computer skills and demonstrated ability to proficiently use MS Word, Excel and PowerPoint.

EDUCATION AND EXPERIENCE

  • College graduate preferred.
  • Bachelor’s degree in Business, Marketing, Communications, Nonprofit Management, Hospitality or related field is preferred.

PHYSICAL FACTORS & WORKING CONDITIONS

Some night and weekend events will be required.


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Sales, Service, & Marketing: Community Relations
Community Engagement Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

OBJECTIVE

The Community Engagement Associate position is an important part of the Sixers corporate social responsibility team and will be vital in assisting our department in bettering the communities of the Greater Delaware Valley. The Community Engagement Associate will gain valuable experience working in the professional sports industry and be able to further enhance their understanding of a career in the community relations field.

JOB SUMMARY

The Community Engagement Associate is responsible for assisting the Community Engagement department in executing its mission of providing meaningful engagements and quality initiatives, both in-arena and in community, that focus on sports based youth development.

JOB FUNCTIONS

  • Manage day to day process for all external donation inquiries (30%).
  • Participate and assist in preparation of various community outreach programs and special events (30%).
  • Assist with management of donation and CRM databases (15%).
  • Participate during game-nights with various CR and Sixers Youth Foundation programs (10%).
  • Assist in the management of Community Assist ticket requests (5%).
  • Assist with updating and maintaining inventory, including autograph merchandise, promotional items, and supplies (5%).
  • Research current trends and new ideas for community programs and events (3%).
  • Other administrative duties as assigned (2%).

POSITION REQUIREMENTS

  • This is a paid position; however, housing and transportation are the responsibility of the Community Engagement Associate.
  • Must be available to work approximately 35 hours per week.
  • Must demonstrate professionalism, a customer-first attitude, enthusiasm, and strong verbal and written communication skills, in addition to the requirements of this position.
  • Genuine passion and interest for working with the communities we serve.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously and meeting goals/deadlines is a must.
  • Excellent organizational skills and attention to detail.
  • Strong computer skills and demonstrated ability to use MS Word, Excel and PowerPoint.
  • Demonstrated ability to work as part of team, to be flexible and learn new skills quickly.

EDUCATION AND EXPERIENCE

  • Junior or senior college student or recent graduate preferred.
  • Bachelor’s degree in Business, Marketing, Communications, Nonprofit Management, Hospitality or related field is preferred.
  • Database management experience is a plus.

PHYSICAL FACTORS & WORKING CONDITIONS

  • Some game nights and weekend events will be required.

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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Philadelphia 76ers (Camden, NJ)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Community Relations
Community Relations Assistant- Part-Time - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

This part-time position will assist with the overall community relations initiative of the team, providing valuable experience in event planning and execution, working with non-profit organizations, developing volunteer events for Phoenix Suns Staff and many other everyday tasks within the community relations department. 

Primary (Essential) Duties

  • Support community relations department with the planning and execution of events in the community and at the arena
  • Overseeing all donation requests and fulfillment
  • Coordinating current and/or retired Suns player appearances
  • Obtaining autographs from Suns players
  • Maintaining inventory of autographed and promotional items
  • Responding to community requests for Suns support
  • Coordinating the organization’s Player Ticket Donation Program
  • Assist with the Phoenix Mercury community objectives throughout the year, but primarily during the NBA offseason.

Knowledge, Skills and/or Abilities

  • Experience coordinating special events
  • Excellent organizational and multi-tasking skills
  • Strong verbal and written communication skills
  • Knowledge of the NBA and Phoenix Suns is preferred
  • Experience in basketball preferred but not required

Experience/Education Requirements

  • 4-year college degree or equivalent experience

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Traveling to and from events required
  • Extended periods of standing
  • Some events may be outside and may be exposed to extreme temperatures

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about your experience working in a Community Relations department.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your experience coordinating events.


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)

Department: Strategy & Analytics

Reports To:  Vice President, Product Development & Analytics

FLSA Status: Exempt

Position Summary:

The Kings organization prides itself on continuous improvement, constantly looking to transform and evolve every aspect of the way sports teams do business.  To that end, the team is growing its Business Strategy & Analytics group, which is tasked with harnessing the power of data, applied analytics, and technology to drive improved decision-making across all key business functions.  The Manager, Fan Analytics & CRM role would be expected to dive right in and provide data-driven insight to guide key business decisions (e.g., customer segmentation, marketing automation, ticket sales strategy).  With a brand new downtown arena (Golden 1 Center) and surrounding downtown development on the horizon (DOCO), this role extends far beyond the business of basketball and will provide exposure to a broad range of functions and business units.     

Key Responsibility Areas:

  • Directly inform marketing, sales, and business operations functions to help:

    • Increase paid ticket sales, sponsorship revenue, sponsorship activation, and concert revenue
    • Improve tailoring of marketing and sales efforts by deepening understanding of fan segments and individual fans
    • Leverage technology to enhance fan experience
    • Grow ancillary revenue streams (merchandise, food & beverage, parking, etc.)
  • Develop and execute strategy for best-in-class CRM and marketing automation

    • Own CRM infrastructure, integrations, and reporting
  • Conduct quantitative analysis on customer segmentation for both the Sacramento Kings and Golden 1 Center (concerts, shows, and events)

  • Develop financial models and conduct analysis to evaluate new business opportunities for the Sacramento Kings; spearhead cross-functional teams to execute against those strategies

  • Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives

  • Collaborate with all business functions and provide support by developing data-driven strategies and recommendations that help them meet and exceed business targets

  • Work directly with Senior Executives within the organization to identify key business opportunities and address critical business challenges

Required Qualifications:

  • 3-5 years of work experience in a fast-paced, data-driven environment

  • Bachelor’s degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field

    • (Preferred) Advanced degree in business, computer science, statistics, or mathematics

  • 1+ years of relevant experience with CRM management

    • (Preferred) 2+ years of CRM management experience, specifically with Salesforce Sales Cloud

  • Proficiency with Microsoft Office Suite

  • Strong quantitative, financial, and modeling skills, including experience with SQL and relational databases

    • (Preferred) Demonstrated ability to design and implement statistical models in R and/or Python

  • Strong communication, prioritization and organization skills

  • Demonstrated ability as a creative, effective problem-solver

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed

  • Ability to deliver as both a detail-oriented analyst and executive-level strategist

  • Comfort and professionalism working with Senior Executives

  • Candidate should be: a self-starter, independent, a creative thinker, ambitious, result-oriented

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. What are your salary requirements?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Account Manager - Sacramento Kings (Sacramento, CA)

The NBA’s Sacramento Kings are looking for a Partnership Account Manager to create long-term, trusting relationships with our corporate partners. The Account Manager’s role is to oversee a multi-million dollar portfolio of assigned corporate partners, manage the work of account coordinators and actively develop new business from existing clients

Account management responsibilities include developing strong relationships with corporate partners, connecting with key business executives and serving as a respected sports marketing consultant. Account Managers also execute on partner marketing objectives and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Marketing, Game Operations, Ticket Sales and Arena Operations) to execute on partner objectives. This position may require occasional travel.

If you have 5-10 years of account management experience, are familiar with sports marketing, have a flair for client communication and understand the power of brand activation, we’d like to meet you. Ideally, candidates for this role will know how to influence stakeholders, manage a mix of corporate accounts and deliver strong promotional campaigns through effective partner activation.

Ultimately, a successful Account Manager should collaborate with the management team to achieve sales goals while keeping our clients satisfied and engaged with the Kings franchise.  


Responsibilities

  • Serve as the lead point of contact for all partner account management matters and often be the face of the company to many clients

  • Build and maintain strong, long-lasting partner relationships

  • Develop trusted advisor relationships with key account stakeholders

  • Negotiate contracts and close agreements

  • Lead, train, and manage junior members of the account team

  • Ensure the timely and successful delivery of contracted marketing solutions according to customer needs and objectives

  • Clearly communicate the progress of marketing initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales and activation goals

  • Co-develop and track key account metrics against partnership goals (e.g. brand awareness, traffic drivers, opt-ins)

  • Prepare reports on account activity, growth and renewal risk assessments

  • Collaborate with sales team to identify and grow opportunities

  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Adaptable/Flexible personality

  • Proven work experience as a Client  Account Manager, Sales Account Manager, Junior Account Manager or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Solid experience with CRM software (e.g. Salesforce, KORE), Channel 1 and PowerPoint.

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Excellent listening, negotiation and presentation abilities

  • Strong verbal and written communication skills

  • BA/BS degree in Marketing, Business Administration, or relevant field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Premium/Suite Service
Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)

Summary: The individual in this position will play a key role in establishing dynamic relationships with our Suite and Premium Services clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy. 

Duties and Responsibilities:

  • Responsible for building/maintaining the Premium Services department consisting of all Suite, Loft and Balcony Box Seating 
  • Instrumental in hiring, training, and leading future service representatives on the Premium service team.
  • Establish relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and having all activities documented in CRM.
  • Provide exemplary service to single event Suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
  • Act as point of contact at games, concerts and events for Suite and Premium seating clientele.  Visit Suite and Premium seating clients at the beginning of event to ensure the experience is being executed properly.  Handle any issues that arise on the Premium level and provide a recap following each event.
  • Provide support and assistance to the sales staff while maintaining our entire Suite and Premium business. 
  • Plans and supervises all special events as part of the overall Suite and Premium benefit strategy.
  • Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
  • Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
  • Excellent communication and interpersonal skills and organizational ability.
  • Ability to work with and maintain highly confidential information is required.
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • Ability to anticipate problems and implement immediate corrective action.
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry.
  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
  • Must be proficient in Archtics, MS Word, Excel, PowerPoint and Outlook.
  • Proven time management, organizational, and prioritizing skills.
  • Ability to work long hours, including nights, weekends, and holidays.
  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.
  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.
  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience in building and managing a team of service professionals?
2. Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients.
3. Describe your experience working with working with a broad variety of vested interest groups?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Sacramento Kings and Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing.  In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new era of the organization.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets for the Reno Bighorns. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Bighorns and Kings
• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, Reno Bighorn in-game initiatives and Bighorn events
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - South Bay Lakers (El Segundo, CA)

Position Summary: The Ticket Sales Account Executive is responsible for generating revenue and hitting sales goals through individual/group ticket sales and Season Ticket Member (STM) sales. This position is also responsible for all the game day activation elements of each group package sold, owns the full group sale lifecycle. Must be a self-starter with a proven track record of client relationship management. 

Key metrics used to evaluate performance:

  • Individual sales goals

  • Total gross South Bay Lakers ticket sales

  • Number of tickets sold to each game verses given away

  • Growth and retention rates of Season Ticket Members (STMs)

  • Group sales rates

  • Total gross South Bay Lakers corporate sponsorship sales and future retention rates

  • Fan experience survey feedback

Essential Functions (Duties & Responsibilities**):

  • Generate, develop, and maintain new and ongoing business and sales relationships, consisting of a full inventory of ticket products (STMs for full/partial season plans, individual tickets, and group seating) as well as sponsorships

    • Create and develop new businesses by regularly pitching new prospects through facility tours, external appointments, phone prospecting and events

    • Implement and demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, and data capture and personal data base management

  • Create long-lasting partnerships with youth leagues, dance studios, and neighboring communities

    • Drive creative opportunities for cross promotion and fundraisers

  • Coordinate all game day activation element for groups sold (e.g. half-time performances, National Anthems, pre-game court time, etc.)

  • Represent the South Bay Lakers organization with the utmost professionalism

    • Greet, support, and serve current and potential clients at every game/ event and assisting game ops staff

  • Oversee and manage all partner contracts to ensure that all partner activation elements are fulfilled and executed

  • Compile, report, enter, collect, and track accurate information, billing, payments, and reports pertaining to proposals, budgets, and other account details into Ticketmaster Archtics, or appropriate CRM

  • Prepare, order, coordinate, and obtain partner media or credentials prior to the promotion or event

**Responsibilities subject to change based on organizational needs and direction from management.

Education (Required/ Preferred): Bachelor’s degree

Previous experience: A minimum of one (1) year to sport sales experience, plus a proven track record of client relationship management.

Technology Capabilities:

  • Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)

  • Ticketmaster Archtics, AEG AXS, and other related ticketing platforms

  • Salesforce (or related CRM platform)

  • InDesign and/or Adobe Creative Suite (for flyer and form creation)

  • LinkedIn (and other lead generation tools)

Knowledge, skills, abilities:

  • A passion for Los Angeles sports and developing talent

  • Ability to meet tight deadlines and work well under pressure

  • Strong analytical capabilities and experience with creating/tracking budgets and sales goals

  • Trustworthy and a proven track record handling money

  • Strong written and verbal communication skills; excellent presentation skills

  • Excellent client relationship management skills with the ability to quickly build rapport with customers, assess customer needs, and deliver suburb customer service

    • Group Sales: Familiarity around which types of groups buy group tickets at each price point

  • Strong organizational skills, time management skills and attention to detail

  • Ability to prioritize and manage multiple tasks/projects

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Ability to take direction without managerial follow-up

Physical Demands: Must be able to lift a min of 50lbs. and walk significant distances on game days

Location: El Segundo (offices M-F and UCLA Health Training gymnasium for all South Bay Lakers home games), and other off-site community events

Hours: Regular office hours (9am- 5:30pm M-F), plus overtime is mandatory; must be available to work evenings, weekends and holidays to attend games, and complete deadlines/projects, as needed


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports & Entertainment (SS&E) is seeking positive and passionate individuals that are committed to becoming sales leaders in the sports and entertainment industry. This position is a 12 month career growth-oriented sales development program which will focus on the development of the skills and knowledge needed to become a senior sales professional. The intention of this program is to grow the Consultants’ skills to a level that will warrant a promotion to a senior level sales position in the sports industry upon the successful completion of the program.

Responsibilities will include generating new revenue through the selling of season tickets and group tickets for the San Antonio Spurs, Rampage, Stars, SAFC, and AT&T Center Family Shows and/or Events. This position is responsible for generating revenue via phone calls, prospecting, referrals, face-to-face presentations and in-arena appointments with a strong focus on relationship sales and customer retention.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.


Responsibilities:

  • Initiate sells of new full season tickets, partial season ticket packages and group tickets for all SS&E properties
  • Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business. Make 100+ outbound phone calls daily.
  • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events) Maintain electronic records of all customers and prospects with our CRM system.
  • Greet, Support, and Serve current and potential clients daily and at games. Work games, nights, weekends and holidays as assigned.
  • Collaboration with key internal/external resources
  • Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned.
  • Other Duties as Assigned.

Qualifications: 

  • Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field.
  • Must possess excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Drive and desire to be a sales industry leader.
  • Ability to work as a team player while being open and willing to learn.
  • Ability to present sales information to potential clients.
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.
  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
  • Commitment to personal integrity

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. What is your highest level of education?
3. Please briefly list your previous sales and marketing/promotion experiences.
4. Please provide an example of a time where you were proud of your service skills.
5. Please describe an opportunity you have taken in the past year to further your personal growth.
6. Do you have a flexible availability, including the ability to work evenings, weekends and holidays as needed?


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Sales, Service, & Marketing: Digital/New Media Sales
Sr. Mobile Product Manager - Utah Jazz (Salt Lake City, UT)

Job Summary:

The role is responsible for crafting, implementing and managing the overall strategy surrounding the Utah Jazz mobile platform.  This position will take lead in the structure and strategy of a newly developed mobile app platform with various point-of-sales systems, building data workflows, finding strategic insights, and making informed recommendations for application. 

     Primary Duties:

  • Define, effectively communicate and implement the overall strategy for use and adoption of the new mobile platform
  • Define granular product requirements, drive prioritization, and effectively manage the product backlog
  • Manage a wide range of internal and external partners to coordinate work and effectively keep projects on track
  • Manage vendor relationships
  • Technical support aptitude in identifying sources of errors, troubleshooting, and testing
  • Lead testing app interface, mobile ordering, in-seat ordering, customer push notification, beacon technology, and other app functions as may arise
  • Effectively conduct app use training sessions through strong facilitation skills
  • Other duties as assigned
  • Be a student, be a teacher, be a leader
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do
  • Protect the legal, financial, and moral well being of the company
  • Exemplify the Larry H. Miller Group of Company values

  Qualifications:

  • 5-7 years experience in a technology product management role delivering a B2C solution
  • Strong understanding of iOS and Android platforms, and eco-systems
  • Bachelor's degree in a related field with 2-3 year's relevant experience supporting iPhone and Android apps.
  • Ability to manage multiple complex projects across cross-functional team
  • Outstanding communication (written and verbal) skills and a track record of achievement in a dynamic team environment
  • Experience with user experience, customer flow, and app functionality design
  • Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc.
  • Understanding of complex digital ecosystems and metrics available for collection and analysis and able to use as needed
  • Detail oriented, particularly during testing and other key events
  • Excellent communication skills both verbally and in writi

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally
  • This person must be able to observe, inspect, estimate and assess
  • The person must be able to sit or stand for long periods of time
  • This person must be able to lift 20 lbs.

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Sales, Service, & Marketing: Client Relations/Customer Service
Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Fan Relations Department is dedicated to providing world-class customer service and delivering unique experiences and benefits to Utah Jazz Season Ticket Members. The Fan Relations Account Executive position contributes to that departmental goal and provides a tremendous opportunity to work in a fun, fast-paced sports and entertainment environment. This position is responsible for managing, servicing, and building lasting relationships with a portfolio of Jazz season ticket members. In addition to daily operations, other responsibilities include maximizing season ticket renewals and sales, the planning and execution of member events, and continuously improving the season ticket membership experience.

Primary Duties:

  • Provide exceptional customer care and grow mutually beneficial client relationships by servicing inbound calls, making outbound calls, attending face-to-face meetings, conducting in-arena tours, sending emails and letters, performing seat visits, hosting member events, and other innovative means.
  • Utilize CRM management system to track and report all aspects of the account (progress of relationship, client's needs, sales opportunities, etc.)
  • Create memorable, customized experiences for season ticket members while working during regular business hours, at Utah Jazz home games (up to 44 games plus playoffs), and during exclusive member events.
  • Maximize revenues through client renewals, seat upgrades, additional ticket sales, and add-on purchases.
  • Reach or exceed outreach, renewal and new sales goals.
  • Other duties as assigned.
  • Be a student, be a teacher, be a leader.
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do.
  • Protect the legal, financial, and moral well being of the company.
  • Exemplify the Larry H. Miller Group of Company values.

Qualifications:

  • Bachelor's degree from an accredited university is preferred.
  • Minimum 2+ years of experience working in a customer service or hospitality related role.
  • Experience in sales and client retention is desired.
  • Ability to maintain an upbeat and positive attitude while potentially working long hours, nights weekends, holidays, and in stressful situations.
  • Must be a positive team player who is detail-oriented, self-motivated, honest, innovative, flexible, energetic, outgoing and resilient.
  • Willingness to champion the company's mission, values, and vision including "Being the best place in town to work and the best place in town to do business."

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally.
  • High levels of stress may be associated with this position.
  • This person must be able to observe, inspect, estimate and assess.
  • Exposed to continuous walking, standing, twisting, intermittent bending and climbing stairs.
  • Must be able to work in outside conditions including snow, rain, wind and heat.
  • The person must be able to sit or stand for long periods of time.
  • This person must be able to lift 20 lbs.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and LHMSE reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - Utah Jazz (Salt Lake City, UT)

Job Summary:

Responsible for generating revenue through the selling of ticket packages, including group tickets, season tickets, mini plans and premium inventory via face to face presentations, phone calls, sales tables, and networking events. Core to this role is the ability to prospect, sell and service numerous group ticket accounts and manage many different group sales initiatives at once. Champion the company's Mission and Vision, and model the company Values.

Specific Duties and Responsibilities:

  • Protect the moral, legal and financial assets at the Larry H Miller Group of Companies.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Prospect and qualify all potential sales opportunities
  • Meet or exceed daily appointment and call expectations
  • Meet or exceed yearly sales goals
  • Effectively execute sales campaigns and training set forth
  • Efficiently manage workday as determined by Management
  • Maintain computerized records of all clients and prospects in our CRM and ticketing systems
  • Provide excellent customer service
  • Maintain and grow industry standard sales skills
  • Perform game-day responsibilities, including entertaining clients and fulfilling commitments
  • Other duties as assigned

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor's degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Physical Demands

  • Must be able to lift 25 lbs.
  • Exposed to intermittent walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Customer Service--the individual understands his/her role in providing service.
  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

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Sales, Service, & Marketing: Marketing
Manager, Youth Basketball - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: The Youth Basketball Manager reports to the Director of Marketing and is responsible for developing, implementing, and evaluating youth basketball programs in the greater DMV community. The Manager will consult with youth and organizations that represent youth to determine their needs and develop programs in response to those needs.

Responsibilities:

  • Research and develop youth basketball programs as an extension of the Washington Wizards, Washington Mystics, and Jr. NBA brands
  • Develop a player and coaching system that meets the development of both players and volunteer coaches at all levels (beginner to advanced)
  • Conducts workshops for players and volunteer coaches
  • Formulates rules and regulations for teams
  • Develops a comprehensive coaching manual for the program
  • Develops a coaching philosophy and playing style that represents the Wizards and the overall Jr. NBA program
  • Sets goals for the programs instructors and volunteers
  • Develops positive relationships with participants, coaches and parents
  • Assists in the evaluation of programs, maintains accurate records, and distributes information to coaches
  • Works with sales to develop a program incorporating a game ticket with camp programming
  • Oversees the ordering of all materials for camp including but not limited to jerseys, staff apparel, equipment, any pertinent medical supplies
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor's degree
  • Five years of experience in sports coaching at the high school, junior college, university, semi-professional or professional level are required; or five years of experience playing the relevant sport at the university, semi-professional or professional level; or five years of experience managing or developing a large youth sports program
  • Four years of compensated experience in sports coaching at the high school, junior college, university, semi- professional or professional level; or four years of compensated experience playing the relevant sport at the semi-professional or professional level; or four years of compensated experience in managing or developing a large youth sports program may be substituted for the degree requirement on a year-for-year basis
  • Experience as a volunteer coach in basketball may be substituted for the experience requirement on a two-for-one year basis

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Game Operations/Presentation
Director, Game Presentation - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This position is responsible for the management and operation of all Wizards game day presentation elements & production services.  The Director will manage project development, plan and review events, research new and upcoming technology and work creatively to improve our presentation on all levels.

Responsibilities:

  • Oversee all elements of the game day presentation including the control room, main videoboards, ribbon boards, scoreboards and event day execution while developing the Wizards entertainment assets (PA Announcer, mascots, in-game hosts and Power Pack)
  • Create first-class entertainment features, compelling statistical information and work to always engage fans in a positive manner
  • Oversee the production needs for all game days and special events, including video, audio, live effects, graphics packages and other tech support  
  • Produce entertainment elements needed to support the overall presentation, handling video shoots focusing on headshots, PSA’s and organizational projects
  • Work with Corporate Sponsorship to develop, enhance, and implement sponsors in a creative way into game nights
  • Manage the placement and coverage of live elements during Wizards games, including the anthem singers, halftime entertainment and performance groups
  • Help plan and execute NBA themes & initiatives during Wizards events, including but not limited to; Black History Month, All-Star Balloting
  • Manage the production and presentation elements of annual and special events as needed
  • Build and maintain the game presentation budget, tracking spending and revenue opportunities
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • Experienced Game Presentation professional (5+ years)
  • Managerial/Supervisory experience
  • Professional sports industry experience strongly preferred
  • Dynamic communication and networking skills
  • Ability to motivate in a team-oriented, collaborative environment
  • Ability to develop and nurture strong and diverse community relationships
  • Passion for the Washington D.C. community and a commitment to giving back

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Client Retention/Customer Service
Game Night Staff - Owners Club Attendant (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Responsible for supplying 5-Star service to the VIP members of one of our premium club spaces during events. 

Responsibilities:

  • Assists in managing the Owners Club guest experience.
  • Greets and welcomes the VIP members as they enter the Owners Club, assists with coat checks and valet escort, if necessary.
  • Serves as a liason between VIP members and management.
  • Builds a rapport with club members and frequent guests to personalize and tailor experience to each guest’s needs.
  • Works with catering staff to ensure members and their guests experiences are 5-Star quality.
  • Monitors club conditions and works with maintenance to ensure that high standards are met.
  • Ensures that game programs and notes are available for members.
  • Continually strives for new ways to enhance the VIP experience and provide 5-Star service.
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Be a flexible and reliable team player, with ability to multi-task
  • Thrive in a fast-paced environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts
  • Punctual, able to arrive and prep club area at least 3 hours prior to every home game or event
  • Other duties as assigned

Minimum Qualifications:

  • Minimum of 2 years customer service experience.
  • Preferred experience in fine dining, high-end retail, or premium sporting events.
  • Must possess excellent communication skills, by being articulate, expressive and clear.
  • Must be available to work evenings, holidays and weekends. Commit to at least 30 home games.
  • Ability to stand and walk for duration of NBA game.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Client Retention/Customer Service
Game Night Staff - Membership Services (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Assisting the Wizards Membership Services Department, the Game Night Staff is responsible for providing world class customer service and hospitality to all season ticket members and guests entering Verizon Center. Game Night Staffers have the ability to impact each guest’s experience, and do everything they can to enhance the experience while abiding by company policies.

Responsibilities:

  • Work closely with full-time Membership Services staff in the execution of game night duties.
  • Provide superior customer service to Wizards season ticket members and fans.
  • Respond to guest inquiries regarding the Verizon Center, ticket plans, and the team.
  • Assist in the distribution of giveaway items and season ticket member gifts .
  • Execute pre-game set-up and post-game breakdown of all season ticket member locations and game day initiatives.
  • Assist with access control to ensure VIP areas are restricted to designated VIP guests.
  • Maintain a working knowledge of stadium and department policies and procedures to effectively assist with general questions.
  • Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.
  • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
  • Be familiar with DC 12 Club member benefits, events, policies and procedures.
  • Assist Manager of Events and Programs with season ticket member events set up and break down.
  • Other duties as assigned.

Minimum Qualifications:

  • Availability to work all Wizards home games, including nights, weekends and holidays.
  • Commitment to work a minimum of 30 games.
  • Customer service experience preferred but not required.
  • Ability to lift at least 30 lbs.
  • Must have the ability to anticipate needs, assess situations and act accordingly.
  • Requires attention to detail and the ability to adapt to changing and difficult situations.
  • Must have a positive attitude and possess outstanding communication skills.
  • Able to stand for long periods of time, walk long distances, and climb stairs.
  • Maintain a professional appearance.
  • Ability to thrive in a fast-pace environment.
  • Sport industry experience preferred but not required.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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