Current available jobs in Sales, Service, & Marketing:


» Account Executive - Agua Caliente Clippers (Ontario, CA)
» Director, Ticket Sales - Agua Caliente Clippers (Ontario, CA)
» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Part-Time Digital Content Assistant - Atlanta Hawks & Philips Arena (ATLANTA, GA)
» Production/Traffic Manager - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Vice President, Premium Sales & Service - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Senior Account Executive, Partnership Marketing - Brooklyn Nets (Brooklyn, NY)
» Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Digital Content Producer - Brooklyn Sports & Entertainment (Brooklyn, NY)
» Director, Digital Media - Brooklyn Sports & Entertainment (Brooklyn, NY)
» NYCB Live - Manager, Premium Sales - Brooklyn Sports & Entertainment (Uniondale, NY)
» Director, Digital Media - Brooklyn Sports & Entertainment (Brooklyn, NY)
» Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Fall Ticket Sales Internship - Chicago Sky (Skokie, IL)
» Manager of Partnership Services - Dallas Wings (Arlington, Tx)
» Club Services Manager - Denver Nuggets (Denver, CO)
» Account Executive, Consumer Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Account Executive - Erie BayHawks (Erie, PA)
» Social Media & Game Presentation Coordinator - Grand Rapids Drive (Grand Rapids, MI)
» Director of Sales - Grand Rapids Drive (Grand Rapids, MI)
» Group Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)
» Entertainment Team Member - Greensboro Swarm (Greensboro, NC)
» Swarm Mascot - Greensboro Swarm (Greensboro, NC)
» Suite Sales Executive - Houston Rockets (Houston, TX)
» Marketing Associate - Houston Rockets (Houston, TX)
» CRM Analyst - Houston Rockets (Houston, TX)
» Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)
» Corporate Group Executive - LA Clippers (Los Angeles, CA)
» Mascot Assistant - Los Angeles Clippers (Los Angeles, CA)
» Senior Director, Corporate Partnerships - Los Angeles Lakers (El Segundo, CA)
» Manager, Marketing Engagement (FedExForum, G-League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)
» Social Media Strategist - Memphis Grizzlies (Memphis, TN)
» CRM Coordinator - Memphis Grizzlies (Memphis, TN)
» Sr. Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)
» Assistant Analyst, Business Intelligence- Part Time - Miami HEAT (Miami, FL)
» Business Intelligence Analyst- Full Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
» Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)
» Premium Sales Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Partnership Sales Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Manager, Box Office - Monumental Sports & Entertainment (Washington, DC)
» Social Media Coordinator - NYCB Live - Nassau Veterans Memmorial Coliseum (Uniondale, NY)
» Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)
» Account Executive, Membership Sales - Northern Arizona Suns G-League (Prescott Valley, AZ)
» Inside Sales Representative - Oklahoma City Thunder (Oklahoma City, OK)
» Premium Client Services Manager - Orlando Magic (Orlando, FL)
» Client Services Specialist - Orlando Magic (Orlando, F)
» Game Presentation Crew Member - Philadelphia 76ers (Philadelphia, PA)
» Account Executive, Group Events - Philadelphia 76ers (Camden, NJ)
» Sales Associate - Philadelphia 76ers (Camden, NJ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Activation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» PT Premium Concierge - Portland Trail Blazers (Portland, OR)
» Partner Account Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)
» Group Sales Account Executive - Salt Lake City Stars (Salt Lake City, UT)
» WNBA San Antonio Stars Representative - San Antonio Stars (San Antonio, Tx)
» Group Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» Director of Marketing and Sales Analytics - Utah (Salt Lake City, UT)
» Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)
» Ticket Sales Account Executive - Utah Jazz (Salt Lake City, UT)
» Manager, Inside Sales - Washington Wizards (Washington, DC)
» Ticket Executive - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Ticket Sales
Account Executive - Agua Caliente Clippers (Ontario, CA)

Job Summary

Our Account Executives are sports industry professionals focused on building relationships with Agua Caliente Clippers patrons, the LA Clippers’ NBADL team located in Ontario, CA. All A/E’s will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments.

Principal Duties and Responsibilities

·         Seek out and qualify all potential sales opportunities.

·         Meet or exceed daily call and appointment goals.

·         Meet or exceed monthly and yearly sales goals.

·         Effectively execute all assigned sales campaigns and training.

·         Maintain accurate records of all clients and prospects in our CRM and ticketing systems.

·         Provide excellent customer service.

·         Perform game-day responsibilities, including entertaining clients and creating new business opportunities.

·         Performs other duties as required.

Characteristics / Qualifications

·         Bachelor’s degree from an accredited college or university is preferred.

·         Maintain high level sales skills with a proven track record of 1-2 years of sales success.

·         Polished presentation skills with the ability to communicate to clients and colleagues

·         Ability to work all home games including evenings, weekends, holidays as required.

·         Ticket software experience is preferred.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Director, Ticket Sales - Agua Caliente Clippers (Ontario, CA)

Job Summary

The Director of Ticket Sales is the team leader responsible for increasing the revenue generating capabilities of the ticketing operations and ticket functionality for the Agua Caliente Clippers, the LA Clippers’ NBADL team.  This role is tasked with selling the Clippers’ ticket inventory to individuals, businesses and organizations in the community through prospecting and cold calling new and existing clients.  The ideal person will have demonstrated experience in driving performance, managing a diverse team and ensuring that all team members meet weekly and monthly sales activities and goals.  S/he must develop and implement solutions that maximize the profit generated through ticket prices, products, and packages sold to customers and clients.

Principal Duties and Responsibilities

·        Provide overall leadership and establish a positive sales culture for the ticket sales department through the hiring, training, coaching and daily mentorship of all ticketing staff to achieve team established team individual ticketing and related business annual revenue goals.

·         Generate revenue through selling all Agua Caliente Clippers ticket inventory: season tickets, flex plans, groups and suites, to meet weekly and monthly sales goals. Establish, communicate and track individual and team sales activity and revenue goals.   

·         Develop and maintain client database through new customers prospecting, cold calling, community events, networking and referrals. 

·         Work closely with Team President to create, plan and implement competitive ticket pricing strategies that correlates with dynamic and creative season, flex, group ticket and nightly suite sales strategies and campaigns to maximize revenue opportunities.

·         Oversee the development and implementation of ticket retention and customer loyalty programs. Develop customer service principles, systems, and processes that permeate all sales and service functions. Help determine events and experiences that will enhance the customer experience and build brand loyalty.

·         Manage various in-game assets/fan experiences in order to maximize ticket sales.

·         Develop unique campaigns & execute group sales plans for theme nights.

·         Collaborate with strategic vendors/third-party entities to create departmental efficiencies and maximize ticketing revenue through timely delivery of ticketing products and services. Ensure maximum utilization of our CRM, other database and ticketing systems to effectively prospect, sell, retain and track results.

·         Act as primary liaison with ticketing software platform to address all technical ticketing support and build season, group and single-game ticket types, as well as efficiently process all ticket orders in a timely manner.

·         Produce timely, accurate reporting that monitors the progress of the sales team individually and collectively.

·         Oversee all designated gameday ticketing operations including - but not limited to – ticketing interns, ticket takers, ticket office, box office, and will-call operations that meets customer service standards established by the team. 

·         Collaborate with all internal department regarding the overall ticket sales efforts and related team game day functions.

·         Establish and provide on-going review policies and procedures that support the seamless execution of strategic initiatives.

·         Develop and manage department budget; responsible for leveraging ticket resources to maximize revenue while controlling costs. Report on budget variances and forecasts.

 

Characteristics / Qualifications

·         Bachelor’s degree with at least three years of relevant experience.

·         Strong leadership and sales skills with an emphasis towards motivating and developing an effective team.

·         Proven success in running a ticketing sales organization in the sports industry and meeting or exceeding sales goals.

·         Strong leadership skills and the ability to train, mentor and develop an effective sales team and culture.

·         Experience with CRM systems.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our summer and fall 2017 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Digital/New Media Sales
Part-Time Digital Content Assistant - Atlanta Hawks & Philips Arena (ATLANTA, GA)

The Atlanta Hawks and Philips Arena are looking for a part-time Digital Content Assistant to assist the Digital Content Manager with select content, social media and website responsibilities.  This position will be hourly and work roughly 20 hours per week.  The schedule will vary week-to-week but will most often include nights and weekends. This person will be responsible for the following:

-       Assist Digital Content Manager with posting to all Hawks and Philips Arena Social Media accounts (Facebook, Twitter, Instagram, Snapchat, Vine, YouTube, Google+, LinkedIn)

-       Assist Digital Content Manager with Hawks.com and PhilipsArena.com duties as necessary

-       Attend all Philips Arena events (games, concerts, shows, etc.) and assist with live coverage for social platforms

-       Attend Hawks community events to gather content as needed

-       Work with various departments to support organizational campaigns on social media

-       Monitor social feeds, respond to fan inquiries in a timely manner, and forward social inquiries to team members for answers when appropriate

-       Work with Corporate Partnership team to incorporate necessary partnerships into social posting schedule

-       Stay current with best practices, strategies, industry standards and regulations related to social media

-       Stay current with social media trends and topics

-       Adhere to all organizational social media guidelines

QUALIFICATIONS:

-       Bachelor’s degree or studying Marketing, Public Relations, Communication, Journalism or related field

-       Strong writing, grammar and communication skills

-       Project management skills; ability to prioritize and manage multiple projects

-       Experience coordinating and posting to social media on behalf of a brand is preferred

-       Experience with consumer reaction, response and engagement on social platforms preferred

-       Knowledge of basketball and pop culture preferred but not required


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Sales, Service, & Marketing: Advertising/Agency
Production/Traffic Manager - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  The Atlanta Hawks are seeking an experienced Manager to manage multiple projects from beginning to end. The Production/Traffic Manager functions as the primary client interface for assigned projects.  The Production/Traffic Manager is responsible for assigning projects as well as managing and developing project plans in support of the client’s strategy and goals. The Production/Traffic Manager also maintains positive client relations and has accountability for ensuring work performed is accurate and timely. 

RESPONSIBILITIES/DUTIES:  

  • Work with internal departments to organize and oversee master production calendar
  • Collaborate with team members to acquire all project information required to perform work
  • Participate in strategy, planning and concept meetings as required
  • Develop and maintain traffic and production schedules in collaboration with the creative and video teams and drive projects to achieve scheduled due dates
  • Prioritize and delegate tasks to internal creative and video teams to achieve client expectations
  • Establish a strong understanding of our brand and goals to ensure projects are hitting their targets
  • Communicate clear direction and information to ensure teams understand project scope, timing and requirements
  • Help coordinate shoots and production
  • Coordinate and manage relationships with outside vendors/agencies/freelancers; including scheduling/budgeting/billing.

QUALIFICATIONS:

  • 1-3 years of project management experience in an agency or internal creative/production department
  • Strong understanding of the creative and video production process
  • Ability to maintain effective ongoing discussions and relationships with internal departments
  • Ability to collaborate effectively with diverse creative team members
  • Strong organizational skills and excellent verbal and written communication abilities
  • Strong problem-solving skills to troubleshoot questions and concerns
  • Proactive and disciplined time management approach
  • Experience with standard software programs such as Microsoft Excel, Word, and Project Management Software (i.e. Basecamp or other platform).

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement for this position? Please state $ amount.
2. How many years of project management experience do you have in a agency or internal creative/production department?
3. Do you have experience with project management software? If so, which one(s)?


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Sales, Service, & Marketing: Ticket Sales Management
Vice President, Premium Sales & Service - Atlanta Hawks & Philips Arena (Atlanta, GA)

GENERAL DESCRIPTION:
The Vice President of Premium Sales & Service is responsible for generating new business revenue through suite, loft and loge box leases, courtside, and club seating.  Additionally, the position will ensure delivery of a first-class premium experience, member engagement and ultimately retention of our premium clients.

CORE RESPONSIBILITIES/DUTIES:

  • Ability to lead and successfully integrate Premium Sales & Service with all of ticket sales & service functions.
  • Collaborate and work effectively as part of a senior management team outside of Ticket Sales & Service departments across the entire organization.
  • Develop and lead go-to-market plan for new Premium seating inventory for Philips Arena including the development and execution of B2B sales strategy and product development
  • Provide coaching, training and development for the premium sales department and ticket sales department as a whole
  • Develop plan and lead execution for high levels of member engagement and retention.
  • Establish strong relationships throughout Atlanta business community and conduct senior level sales presentations to support premium sales initiatives
  • Provide direction on Premium Sales opportunities across other departments, specifically Corporate Partnerships
  • Contribute to the Corporate Partnerships sales and pipeline development

QUALIFICATIONS:

  • Bachelor’s Degree
  • At least seven year’s experience in the professional team sports industry with a track record of success selling tickets and managing multi-faceted ticket sales operations 
  • Must be a strong leader and motivator and have experience as a ticket sales executive and a history of success in team sports
  • Strong organizational budgeting and sales reporting skills with emphasis on CRM, forecasting, pacing, inventory, campaign/event management and effective leadership
  • Strong verbal and written communication skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement? Please indicate $ amount.
2. How many years of experience do you have in direct premium ticket sales and/or service?
3. How many years experience do you have managing a premium ticket sales and/or service department?


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Sales, Service, & Marketing: Marketing
Senior Account Executive, Partnership Marketing - Brooklyn Nets (Brooklyn, NY)

I.  SUMMARY

Under general direction and supervision, this position is responsible for the management, maintenance, and renewal of high profile Brooklyn Sports and Entertainment (Barclays Center, Brooklyn Nets, New York Islanders) sponsor accounts.  The incumbent in this role is expected to implement, create and facilitate promotions in relation to hospitality, community programs, media, and signage for all clients.  This position reports directly to the Senior Director of Partnership Marketing.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the management, maintenance, renewal and up sell of high profile accounts which includes the implementation and creation of promotions, hospitality, community programs, media, and signage;

  • Responsible for managing sponsor events;

  • Initiates and executes marketing strategies for various accounts and initiatives;

  • Creates sponsorship proposals and recaps;

  • Establishes relationships at the highest levels with both sponsors and media partners;

  • Works closely with the Corporate Sales department to ensure that inventory elements are properly incorporated into sponsorship packages;

  • Develops, enhances and renews corporate relationships by exceeding and managing the expectations of all contractual elements and also provides opportunities for added value;

  • Presents ideas and opportunities to help grow the business of each corporate partner by keeping current with goals, objectives and the competitive corporate landscape in the market;

  • Liaise with other departments on sponsored programs which include, but are not limited to game presentation, community relations, ticketing, etc.;

  • Attends Brooklyn Nets & New York Islanders home games and other Barclays Center events to host sponsors and manage the execution of in-arena promotions as well as occasional departmental receptions or functions.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A.  Education and/or Experience

  • Bachelor’s degree preferred;

  • Minimum of four (4) or more years prior experience in partnership marketing, sponsorship activation and/or marketing.

  • Sports and/or arena industry experience preferred. 

B.  Knowledge/Skills/Abilities

  • Must be self-confident, resilient and possess a high level of energy and enthusiasm; 

  • Must be very dynamic, forward- thinking, extremely analytical and well organized;

  • Must have advanced skills with navigating the Internet and utilizing Microsoft Suite: Excel, Powerpoint, Outlook and Word software;

  • Must have the presence, visibility and record of accomplishment which will enable him/her to immediately establish credibility both within the organization and with individuals external to it;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess problem solving capabilities to address and resolve issues that face a growing enterprise.  When necessary, he/she will be a tough and effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations;

  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;

  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethically sound and have an uncompromised level of both personal and professional integrity;

  • Must be results and “bottom-line” oriented, yet possesses sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information;

  • Must have good decision-making skills, express solid judgment and interpersonal effectiveness;

  • Must be a flexible and reliable team player, both within the department and company;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.  Certifications

None required.

IV. WORKING CONDITIONS

A. Travel Requirements

May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

B.  Physical Demands

This position requires the ability to lift up to 10 pounds.

C.  Work Environment

The incumbent primarily works in an office environment, however, is also expected to attend Brooklyn Nets & New York Islanders games along with other Barclays Center events that may take place on evenings, weekends and holidays. 

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling Brooklyn Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on Brooklyn Nets games;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 

 

 

 

 

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Brooklyn Nets seeks an Inside Sales Representative (s) to participate in an 11-month intensive entry-level sales program during which he/she will prospect and sell all season ticket plans offered for Brooklyn Nets at Barclays Center in Brooklyn, NY. Position participates in special projects/project team(s) as assigned, to identify potential customers within the metropolitan area and support overall departmental objectives. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Generate ticket sales revenue by cold calling area companies and individuals to set up face-to-face appointments and finalize sales of Brooklyn Nets All Access Passes, Full Season and Partial Season ticket plans, as well as other Barclays Center events;
  •  Generate leads by researching prospective clients within the metropolitan area and generating referrals;
  •  Achieve and exceed monthly and annual individual goals set by the Manager of Inside Sales;
  •  Attend Brooklyn Nets home games to promote the team, entertain prospective clients, and/or staff a ticket sales table on the concourse for in-game selling of ticket plans;
  •  Attend special Brooklyn Nets events such as Barclays Center Business Alliance meetings and other lead generating networking events in the region;
  •  Responsible for making 80-100 phone calls per shift.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty exceptionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  •  Bachelor’s degree required;
  •  Sales experience is a plus;
  •  Competencies in face-to-face presentations and event selling;
  •  Proficient with Microsoft Office, Outlook and related software skills;
  •   Strong time management and organizational skills;
  •   Excellent verbal and written communication skills, exuding a high level of energy and enthusiasm; 
  •   Excellent telephone manner.

B. Knowledge/Skills/Abilities

  •  Must have the ability to maintain an impeccable professional appearance;
  •  Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  •  Must have a strong sense of self-awareness and emotional intelligence;
  •  Must be able to maintain confidentiality and use the utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability in serving others as one of the primary functions of their job;
  • Must be self-directed and able to work independently;
  • Must be a flexible & reliable team player, both within own department and within the company as a whole;
  •  Must have a high level of communication skills and be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, written, face-to-face, over the phone, etc.) and being attuned to others through strong active listening skills; 
  •  Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  •  Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

Frequent Traveler (10 – 50% travel), the bulk of which is within the New York metropolitan area.               

B.     Physical Demands

This position requires the ability to lift up to 10 pounds

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games and other special events. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Digital Content Producer - Brooklyn Sports & Entertainment (Brooklyn, NY)

SUMMARY

The Digital Content Producer will be the team leader in creating digital and social media content for Brooklyn Sports & Entertainment (BSE). S/he will support all marketing digital and social media efforts through the concept, execution and animation of creative visual elements that pushes the BSE digital marketing goals and initiatives forward. Support of this work includes the company’s teams, venues and franchises. The incumbent must be able to work collaboratively with the company’s Digital, Design, Video and Social Media teams. Creativity, hard work, a positive attitude and dedication are musts. S/he must be comfortable working outside of traditional business hours including during and after events and games; and nights and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Go-to producer within BSE’s content vertical

• Conceptualize ideas and create designs for BSE franchises

• Work with Content, Digital, Design and Video teams to bring engaging work to life

• Take initiative, be involved, active and creative. Suggest new ideas that pushes creative forward.

• Projects include visual executions to be used on social and web applications

• Work with video team to help produce graphics and animated slates and sequences for web videos

• Use brand and campaign design elements when applicable to carry out the continuity of the BSE brands, including the Brooklyn Nets, New York Islanders and arena properties throughout all digital media

• Precise proofing of all visual information

• Serve as a checkpoint in regards to logo usage, graphic standards, etc.

• Work on multiple design projects at a given time and capable of executing quickly

• Assist in maintaining and establishing design department policies

• Other duties as assigned by the Marketing department

QUALIFICATIONS

Education and/or Experience

• Experience in leading designers and or animators

• Proficiency in Adobe Creative Suite. Advanced Photoshop and Illustrator. Advanced level using After Effects highly desirable.

• Experience creating sports and/or entertainment graphics packages

• Background working on social media accounts a plus

• College degree, preferably in graphic design/fine art

Knowledge/Skills/Abilities

• Pronounced ability to conceptualize ideas and bring them to life

• Excellent design sense

• Team leadership

• Must be able to problem solve

• Ability to produce and render high quality work in response to real time events

• Ability to be comfortable yet energetic in the creative process

• Knowledge of social media trends and a finger on the pulse of the leaders in the digital media landscape

• Research software and apps that will assist the creation of attention-grabbing visuals

• Successful at working in a collaborative, team environment or independently

• Detail-oriented, especially under deadline pressure

• Excellent verbal and written skills

• Highly organized and communicative

WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but is expected to attend Brooklyn Nets games and other Barclays Center events on evenings, weekends and holidays.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Marketing
Director, Digital Media - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, re-opened on April 5, 2017 after extensive renovation and offers 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl has a theater seating option for 4,000 guests.

With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

SUMMARY

This position is responsible for the strategy and management of all facets related to the Brooklyn Sports & Entertainment desktop sites, mobile sites, digital apps and social media channels. The incumbent is accountable for the overall quality, traffic growth, fan engagement and revenue generation opportunities of each platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop overall management strategy for BSE sites, including Nets, Islanders, Barclays Center, NYCB Live and other venues

  • Develop the Brooklyn Technology Platform

  • Oversee sites on a daily basis and manage the sites throughout the season, on gameday, and during off-season

  • Manage the digital staff: web developers, social and email

  • Oversee the company apps to ensure we are the leaders in this space

  • Develop and lead the charge on fan engagement in the social media channels; Facebook, Twitter, Instagram, Snapchat, Weibo, etc

  • Responsible for tracking and reporting data, impressions and engagement

  • Think creatively and develop innovative digital and social media strategies to increase engagement

  • Work with other departments and potential third-parties to develop high-quality, relevant content in a timely fashion

  • Meet aggressive timelines and proactively address bottlenecks

  • Maintain an active relationship with the NBA to ensure that the Brooklyn Nets are informed of best practices and are current on all emerging offerings; stays abreast with best practices and emerging offerings across all consumer brands

  • Facilitate quality assurance on organizational sites

  • Manages the organization's non-editorial content strategy and content audits;

  • Ensures that company brand strategies and standards are upheld;

  • Identifies areas for improvement and potential new technologies;

  • Use digital media analytics to guide content strategy and new product offerings;

  • Cross-promote digital content across digital channels;

  • Work with sales teams to increase revenue through specific marketing initiatives;

  • Manage the digital rate card

  • Execute digital marketing campaigns for team/arena partners/sponsors;

 QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree in digital media, marketing or a related field required;

  • Minimum 5 - 7 years of relevant experience managing big brand websites and social media identities;

  • Entertainment/sports experience is a plus.

 Knowledge/Skills/Abilities

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must have experience working on various content management systems, with intermediate experience in XHTML, HTML, PHP, XML and CSS;

  • Must have experience working with Adobe Creative Suite;

  • Must possess familiarity with analytics tools (Omniture, Google Analytics, Web Trends, etc.) and interpreting data;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must have strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must have exceptional writing skills and editorial acumen;

  • Must be able to manage large-scale projects, from concept to completion to maintenance;

  • Must have excellent attention to detail and the ability to effectively multi-task in a deadline driven atmosphere;

  • Must be detail-orientated, ability to handle multiple tasks in a timely and professional manner, be well organized and able to prioritize efficiently, and take initiative;

  • Must be able to work non-traditional hours, in non-traditional settings, within a team atmosphere.

WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but is expected to attend Brooklyn Nets games and other Barclays Center events on evenings, weekends and holidays. 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.

Brooklyn Nets is an Equal Opportunity Employer (EOE).


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
NYCB Live - Manager, Premium Sales - Brooklyn Sports & Entertainment (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for promoting and selling NYCB Live All Access Seating and Individual Suite Night Rentals at NYCB Live to potential customers in the New York metropolitan area. This is a full time position that offers the potential for career growth to successful individuals within our organization.  Position participates in special projects/project team(s) as assigned, to support department objectives.

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate revenue through cold calls and face-to-face presentations to area companies to sell, NYCB Live All Access Passes and Individual Suite Night Rentals;

  • Generate premium leads by prospecting sales territory and generating referrals;

  • Achieve and exceed weekly, monthly and annual goals set by the VP, Premium Partnerships;

  • Attend special events such as Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Work with the marketing department and sales staff in order to generate customer leads and promote public awareness.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 2-4 years’ experience working in sales (preferably in premium ticket sales for a professional sports franchise)

Knowledge/Skills/Abilities

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook, Dynamic CRM and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of energy.

Certifications

None Required

IV. WORKING CONDITIONS

Travel Requirements: May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands: This position requires the ability to lift up to 10 pounds.

Work Environment: The incumbent primarily works in an office environment, however is expected to attend games as well as other Barclays Center events as needed.

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Marketing
Director, Digital Media - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, re-opened on April 5, 2017 after extensive renovation and offers 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl has a theater seating option for 4,000 guests.

With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

SUMMARY

This position is responsible for the strategy and management of all facets related to the Brooklyn Sports & Entertainment desktop sites, mobile sites, digital apps and social media channels. The incumbent is accountable for the overall quality, traffic growth, fan engagement and revenue generation opportunities of each platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop overall management strategy for BSE sites, including Nets, Islanders, Barclays Center, NYCB Live and other venues

  • Develop the Brooklyn Technology Platform

  • Oversee sites on a daily basis and manage the sites throughout the season, on gameday, and during off-season

  • Manage the digital staff: web developers, social and email

  • Oversee the company apps to ensure we are the leaders in this space

  • Develop and lead the charge on fan engagement in the social media channels; Facebook, Twitter, Instagram, Snapchat, Weibo, etc

  • Responsible for tracking and reporting data, impressions and engagement

  • Think creatively and develop innovative digital and social media strategies to increase engagement

  • Work with other departments and potential third-parties to develop high-quality, relevant content in a timely fashion

  • Meet aggressive timelines and proactively address bottlenecks

  • Maintain an active relationship with the NBA to ensure that the Brooklyn Nets are informed of best practices and are current on all emerging offerings; stays abreast with best practices and emerging offerings across all consumer brands

  • Facilitate quality assurance on organizational sites

  • Manages the organization's non-editorial content strategy and content audits;

  • Ensures that company brand strategies and standards are upheld;

  • Identifies areas for improvement and potential new technologies;

  • Use digital media analytics to guide content strategy and new product offerings;

  • Cross-promote digital content across digital channels;

  • Work with sales teams to increase revenue through specific marketing initiatives;

  • Manage the digital rate card

  • Execute digital marketing campaigns for team/arena partners/sponsors;

 QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree in digital media, marketing or a related field required;

  • Minimum 5 - 7 years of relevant experience managing big brand websites and social media identities;

  • Entertainment/sports experience is a plus.

 Knowledge/Skills/Abilities

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must have experience working on various content management systems, with intermediate experience in XHTML, HTML, PHP, XML and CSS;

  • Must have experience working with Adobe Creative Suite;

  • Must possess familiarity with analytics tools (Omniture, Google Analytics, Web Trends, etc.) and interpreting data;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Must have strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must have exceptional writing skills and editorial acumen;

  • Must be able to manage large-scale projects, from concept to completion to maintenance;

  • Must have excellent attention to detail and the ability to effectively multi-task in a deadline driven atmosphere;

  • Must be detail-orientated, ability to handle multiple tasks in a timely and professional manner, be well organized and able to prioritize efficiently, and take initiative;

  • Must be able to work non-traditional hours, in non-traditional settings, within a team atmosphere.

WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but is expected to attend Brooklyn Nets games and other Barclays Center events on evenings, weekends and holidays. 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.

Brooklyn Nets is an Equal Opportunity Employer (EOE).


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling NYCB Live and Long Island Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on NYCB Live events;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Ticket Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

 Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other NYCB Live events as needed.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month performance based training program 
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive focusing on selling Full and Partial Season Ticket Memberships to Sky fans. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, emails, prospecting, developing relationships and asking for referrals, and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships and partial season ticket memberships to individual buyers for the Chicago Sky
2. Sell group tickets to 2-3 pre-determined target markets
3. Aggressively and continuously prospect, hustle to achieve success, and take steps to execute personal ticket sales plan
4. Develop and maintain relationships with current Members while generating referrals and renew accounts through exceptional customer service practices and problem solving skills
5. Make 50+ outbound phone calls on a daily basis, utilize other sales activities including email, LinkedIn, face to face meetings, and networking to develop strong relationships
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. Why will you be successful in this role?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This is a full time SALES POSITION focusing on the youth sports and basketball markets and does not involve coaching. The ideal candidate must have integral knowlege of youth sports, team/coaching connections in the Chicagoland area, be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:

1. Develop relationships through sales calls and face-to-face meetings with basketball teams, coaches, school Athletic Directors, Park Districts, etc. in order to sell Chicago Sky group tickets and basketball programming

2. Make 60+ outbound phone calls, reach out to clients via email, attend sports tournaments, and utilize LinkedIn Sales Navigator on a daily basis to actively prospect, develop relationships and sell ticket packages

3. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky with a concentration on the youth sports and basketball market


4. Aid in running Court of Dreams, Team Night Out, and groups that target youth basketball programs/teams/schools


5. Renew existing customers and sales through exceptional customer service practices and problem solving skills

6. Continuously create and implement strategies to prospect, develop, and grow group ticket sales opportunities in the sports and basketball community
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)  

• Knowledge of basketball rules and skills (prior playing experience preferred)  
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. What basketball playing or coaching experience do you possess?
4. Why would you be successful in this role?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on B2B sales including Season Ticket Membership, Group outings and Corporate Hospitality. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell Full Season Ticket Memberships and Partial Season Ticket Memberships
2. Sell group outings including corporate hospitality areas 
3. Utilize social selling tools such as LinkedIn Sales Navigator to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, conference calls, attending networking events, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Ability to continuously hunt and prospect for new leads, develop new ideas and exception execution skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience to businesses? Explain
2. Do you have previous experience in the sports industry? Explain
3. Are you a hunter?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Fall Ticket Sales Internship - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an excited, outgoing, and dedicated candidate that will interact with the general public while being an integral part of ongoing ticket sales efforts. The ticket sales intern will be a vital part of assisting the sales team in all aspects of selling, fulfilling and executing sales initiatives. The position will gain hands-on experience in sales and marketing through implementing and planning off season activities during the 2017 season. Interns will also assist in facilitating grassroots marketing events in the community including mascot appearances.

Note: While this position gives you invaluable experience in the sports marketing world, it is a non-paid position. However there is potential to earn commission on all sales

Responsibilities:

  • Assist in planning and executing various grassroots marketing activities with sales representatives in order to drive ticket sales and brand awareness
  • Identify local businesses and set up meetings to attend with New Business Manager
  • Assist New Business Development Manager in group themed call campaigns, including various networking events
  • Attend meetings and events with New Business Manager as seen fit within the internship time frame
  • Identify potential community networking events and leads for Sky employees to attend
  • Raise fan support and Sky ticket sales through lead generation, cold calls, and events
  • Aid New Business Development Manager and department in assigned tasks including research and projects
  • Create and implement strategies to prospect, develop, and grow New Business opportunities and ideas
  • General office duties

Criteria & Qualifications:

  • Excellent phone and computer skills
  • Detail oriented
  • Able to interact with internal and external clients in a professional manner
  • Comfortable meeting, speaking, and dealing with business owners and professionals
  • Excellent writing skills
  • Excellent time management skills with ability to multi-task
  • Highly motivated, self-starter with a passion for working in sports
  • Live in Chicago-land Area and have access to reliable transportation
  • Required to work Chicago Sky Events (nights and weekends may apply)
  • Knowledge, enthusiasm, and interest in the Chicago Sky, women’s professional sports, and the greater Chicago community
  • Marketing, sports administration, or related business majors preferred

Fall Internship to begin Monday, August 14th and run through December 2017

Candidates must be able to travel to Sky head office in Skokie, IL and to various events around the Chicago-land area. This position reports directly to the Ticket Sales and Services department and is an unpaid internship.   Academic credit is available with potential to continue employment after the 2017 season.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will this internship be used for academic credit?
2. Do you have available housing in the Chicagoland area?
3. Do you have available transportation to and from office and arena?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Manager of Partnership Services - Dallas Wings (Arlington, Tx)

Job Purpose:  Research, Fulfill, Measure and Retain Corporate Partnership Sales

Primary Duties / Responsibilities: 

Assist Corporate Partnership Department

  • Assist corporate partnership department in researching potential partnership clients

  • Help determine the goals and objectives of prospective clients to facilitate the creation of customized partnership proposals targeted at meeting these goals

  • Create partnership proposals, collateral and analytics

  • Develop comprehensive partnership recap reports

  • Assists in the presenting of partnership recap reports

  • Assist with the management of departmental budget

  • Manages any department interns

  • Other duties as assigned

    Facilitate the fulfillment of Partnership deals

  • Facilitate the fulfillment of all partnership elements, including in-game, publications, broadcast, digital, community, ticketing and hospitality

  • Manage the acquisition of partner marks and intellectual property to ensure delivery of all defined partnership elements

  • Ensure all partnerships elements are in accordance with team, building and League guidelines

  • Works across multiple team departments to ensure flawless execution of partnerships

  • Leads the execution of partnership events and the engagement

Job Requirements: 

·     Formal Education:  Bachelor's degree or equivalent combination of education and experience

·     Relevant Work Experience

  • Two years in the sports marketing field, preferably with a sales or sponsorship background
  • Team sports experience strongly preferred

Ideal Candidate Attributes/Competencies: 

  • Demonstrated customer centric belief and practice
  • Demonstrated team-work & collaboration work style
  • Demonstrated effective communication skills
  • Demonstrated planning, organizing, and time management skills
  • Demonstrated intermediate to advanced knowledge of Microsoft Office Suite

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your sports industry and/or sponsorship experience
2. Describe your 3-5 yr career goals


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Sales, Service, & Marketing: Membership
Club Services Manager - Denver Nuggets (Denver, CO)

                                            

 

______________________________________

 MINIMUM POSITION RESPONSIBILITIES:

  • Develop and build strong relationships with all Club Lexus Courtside accounts through proactive communication, including seat visits, phone calls, emails, client office visits, and other communication creating personalized experiences through them.

  • Provides high-end level of service to existing & new Club Lexus membership accounts.

  • Meets defined renewal and sales goals. Including, but not limited to Club Lexus Memberships, annual suite leases, and team and concert suite rentals.

  • Maximize customer satisfaction, attendance, and participation in all programs

  • Superior working knowledge of ticket memberships, pricing and benefits.

  • Represents and actively promotes the team at special events, including Nuggets home games.

    MINIMUM POSITION QUALIFICATIONS:

  • Strong attention to detail, time management, and organizational skills.

  • Strong verbal and written communication skills.

  • Ability to exhibit good judgment and strong decision-making skills.

  • Working knowledge of ticketing systems, Microsoft Dynamics (CRM), Excel, Word and Power Point.

  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

  • Bachelor’s degree or equivalent combination of education and experience.

  • Minimum of three years’ sales and service experience in professional sports or like industry.


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Sales, Service, & Marketing: Consumer Product Sales
Account Executive, Consumer Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a Consumer Sales Account Executive, you will sell a comprehensive array of Palace Sports & Entertainment ticket-related products for all properties, with a strong emphasis on Season ticket and Partial ticket plans for all PS&E venues. Other products include, but are not limited to, Pistons Group packages, Hospitality, single event suite rentals and long-term suite leases. The ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.

WHAT YOU’LL BE DOING

  • Selling new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals and annual suite leases to both the business and consumer sectors for both Pistons and non-basketball related events
  • Maintaining business relationships with a select book of accounts for on-going renewal and upsell opportunities
  • Meeting and exceeding established weekly, monthly and annual sales goals
  • Implementing and demonstrating outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generating a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Generating a pre-determined minimum number of weekly out of office as well as in arena “face-to-face” meetings to create new business opportunities
  • Providing a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually creating and implementing unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contributing positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participating and contributing to daily or weekly sales team meetings and training sessions
  • Being actively involved in at least one specified networking group, to assist in creating new sales opportunities

WHAT WE’RE LOOKING FOR

  • Bachelor’s degree from an accredited college or university
  • A minimum of two years of successful sales experience regardless of previous industry
  • Established network of clients in the Detroit Metro area preferred but not necessary
  • Strong organizational, time-management, excellent oral and written communication, customer service and problem solving skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics)
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Erie BayHawks (Erie, PA)

Account Executive - Erie BayHawks (Erie, PA)

The Erie BayHawks seek a teachable, dedicated individual who possesses excellent communication skills and has at least two (2) year of experience successfully selling in sports.  This team player will sell season tickets and group tickets, while playing an integral role in the overall success of the organization.    

Duties & Responsibilities:

  • Sell Ticket packages including: Season Tickets, Group Tickets and Partial Plans.
  • Manage and provide top-levels of service to your generated ticket base.
  • Participate in all gameday ticket-related responsibilities, as needed.
  • Generate outside and inside sales appointments each week.
  • Network within the local business area to acquire new business
  • Call past customers, prospect and cold-call new sales leads to generate sales leads.
  • Attend team and community events for the purpose of maximizing sales opportunities.
  • Implement sales promotion programs and literature as well as assist the organization in other various special events, promotions, and social/civic activities.
  • Build relationships and provide excellent customer service to assist with the renewal process.
  • Achieve and succeed monthly and annual revenue goals
  • Service each account by using a touchpoint management strategy.
  • Handle additional sales and marketing objectives as assigned

Day-to-day responsibilities:

  • Sales – Phone calls, appointments, referrals, networking
  • Service – Build relationships and deliver superior service
  • Cultivate new business
  • Maintain customer database (CRM software)
  • Continue education in sports industry sales

Qualifications:

  • Minimum of two to three years of experience working in ticket sales for a professional sports team
  • Strong desire to succeed in sales
  • Exceptional work ethic, eagerness to learn, professionalism, and a passion for the sports industry.
  • Competitive nature and a contagious, positive attitude
  • Willingness to train on professional phone sales technique and skills.
  • Strong knowledge of computer programs.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
  • Demonstrated ability to work independently and produce results.
  • Demonstrated flexibility and creative problem solving skills.
  • Ability to provide superior customer service to your clients
  • College Degree
  • Work non-traditional hours, attend all home games and team events

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position requires at least 2 years of experience selling for a sports property. How many total years of experience do you have and with what properties?


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Sales, Service, & Marketing: Marketing
Social Media & Game Presentation Coordinator - Grand Rapids Drive (Grand Rapids, MI)

POSITION OVERVIEW

The Social Media / Event Presentation Manager is responsible for developing and executing business strategies through marketing and sales to enhance brand awareness, build customer retention and to drive revenue.  This position is also responsible for creating an in-game experience that is fun, fresh and entertaining.

Event Presentation:

  • Manage and implement multi-faceted plan for game entertainment including pre-game, in-game, and post-game
  • Utilize a variety of assets including video, audio, and digital resources to support entrainment efforts, research best practices around the league and other sports organizations to improve in-game experience
  • Develop production script for each home game
  • Fulfill game obligations for sponsors and Fan Experience packages by working with all staff to ensure complete compete customer satisfaction
  • Coordinate and manage game day Entertainment staff (includes PA announcer, Arena Host, Fan Crew, Mascots, etc.)
  • Develop plan for variety of entertainment to keep Fan Experience fresh and exciting through the season

Marketing:

  • Manage and implement fulfillment of team marketing, corporate and ticket sales platforms and programs
  • Engage with Grand Rapids Drive fans through daily social media conversations
  • Manage the P&L for each program and ensure that each program is saleable to current and prospective local business partners
  • Develop a strategic plan for the team’s grassroots marketing and promotion efforts that support corporate and ticket sales, and revenue objectives of the team
  • Evaluate the effectiveness of marketing and promotion programs;
  • Identify ways to bring additional value to business/corporate partners via promotional programs
  • Cultivate new ticket and sponsorships sales during off-season, manage customer relationships and meet personal sales quota
  • Direct and develop daily content through all social channels, including digital 

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s Degree required; major in Sports Management, Marketing, or other related field preferred
  • 2-4 years experience in marketing; experience in event presentation is a plus
  • Proficient in PhotoShop, InDesign, MS Office
  • Video editing experience and knowledge of Daktronics show and scoring system is a plus
  • Critical thinker and self-starter willing to work proactively and identifying key business priorities and work across various departments
  • Proven ability to work as a team player
  • Must possess strong verbal and written communication skills and ability to present point of view in varied business situations
  • Ability to work all home games and irregular hours (evenings, weekends, and holidays) as needed


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Sales - Grand Rapids Drive (Grand Rapids, MI)

Position Overview:  Director of Sales for the Grand Rapids Drive (NBA G League) will oversee all revenue generation aspects related to ticket sales and corporate partnerships.

Duties & Responsibilities:

·       Oversee and manage all ticket sales (including premium seating, group sales and season tickets)

·       Generate sales & partnership marketing of all sponsorship inventory

·       Management of ticket sales staff and overall sales functions

·       Implement organized systems, process, and measurements to effectively and efficiently manage department

·       Write and develop proposals and materials 

·       Develop meaningful business relationships with existing and potential team partners

·       The ability to train, manage and develop sales staff.

Essential Skills, Experience & Abilities:  

·       Strong sales and sales management background in the area of major league team sports, large sports-related media companies, major sports/entertainment events and/or other related industries.

·       Excellent communication skills. Must be a team builder and team player.

·       Able to generate ideas and provide creative solutions

·       Superior presentation skills. 

·       A proven strategic thinker who will embrace the sales process in a fast-paced, dynamic environment 

·       Outgoing, sales-oriented individual who develops & builds strong relationships with third-parties 

·       Able to work non-traditional hours


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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)

POSITION OVERVIEW

The Grand Rapids Drive seek passionate, committed, energetic salespeople to sell group tickets for the Drive. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle all incoming sales calls from group sales prospects
  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Grand Rapids Drive
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell from time to time season tickets, partial season and mini plans for the Drive
  • Building and fostering beneficial relationships with existing and new accounts
  • Additional responsibilities as assigned by the Director of Group Sales.
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend most, if not all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

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Sales, Service, & Marketing: Game Operations/Presentation
Entertainment Team Member - Greensboro Swarm (Greensboro, NC)

POSITION OVERVIEW
The Entertainment Team Member is a seasonal position that is primarily responsible for assisting in Greensboro Swarm game programming, team event production, and day-to-day operations to effectively create an engaging fan experience that is entertaining and innovative while also leveraging the game situation to create a home-court advantage for the Swarm. The entertainment works closely with the game presentation staff, PA Announcer and in-arena host to create an entertaining experience and fan-friendly environment in the Greensboro Coliseum Fieldhouse. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist in preparation of entertainment and sponsored elements for all Greensboro Swarm home games as outlined by the Manager of Marketing & Game Presentation.
  • Serve as a stage manager and production associate at all home games including set-up and execution of game-breaks (activities, contests, entertainment groups, promotions, etc.)
  • Help keep inventory of contest prizes
  • Prepare and organize scripts for department and game hosts prior to each game production meeting.
  • Assist in planning, coordination and implementation of game presentation
  • Assist in implementation of pregame activities on court (pregame group events, sound-checks, rehearsals, special ceremonies, etc.) or on concourse.
  • Help research new entertainment acts, props and contests
  • Assist in the execution of team-related events (e.g. Corporate Partnership events, Community Relations events, etc.).
  • Attend game day meetings and on-court rehearsals held prior to all home games

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily).

  • Work experience in sports, entertainment or events related field
  • Ability to work in fast-paced environment and flexible hours, including nights, weekends, and holidays
  • Excellent organizational skills
  • Excellent interpersonal skills with the ability to communicate effectively
  • Knowledge of NBA and NBA G-League basketball game and timing format
  • All other duties as assigned

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Mascot
Swarm Mascot - Greensboro Swarm (Greensboro, NC)

POSITION OVERVIEW

Greensboro Swarm are looking for an energetic and highly motivated performer to take on the role of the official team mascot.  Candidate must be athletic, physically fit, with a strong interest in the performance or entertainment industry.  Prior mascot experience preferred but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform as the character, with possibility of performing as additional characters.
  • Perform at all Swarm home games and appearances as assigned
  • Assist in creating skits, videos and other creative projects as assigned.
  • Work to grow the Swarm brand and character in keeping with the overall direction and goals of Greensboro Swarm
  • Maintain mascot costume to ensure highest quality at all times
  • Maintain mascot props and mascot vehicle as needed
  • Maintain high-level of physical fitness level at all times
  • Duties as assigned by Manager.

DETAILS AND QUALIFICATIONS

  • Ability to perform high impact physical maneuvers such as dunking off a trampoline, performing stunts tumbling, etc. 
  • Ability to maintain the highest level of confidentiality.
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Strong project management skills.
  • Strong Interpersonal skills –listens to others, works well in a team environment.
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
  • Planning and organizing, can prioritize work activities; uses time efficiently.
  • Detail Oriented.
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
  • Ability to multi-task.
  • Ability to work extended hours including nights, weekends, holidays.
  • Ability to attend company events.
  • Ability to work in a fast-paced environment.
  • Must be able to work a rigorous NBA G-League schedule including, but not limited to 24 home games as well as select events and/or appearances,
  • Must be at least 21 years old.

PREFERRED ATTRIBUTES

  • Comfortable working with children
  • Basketball and NBA knowledge
  • Prior mascot and/or entertainment experience preferred
  • Additional mascot related skills a plus (ex. roller blading, stilt walking, air character experience, etc.)


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Premium/Suite Sales
Suite Sales Executive - Houston Rockets (Houston, TX)

General Description:

Acquire new business and maximize revenue by selling B2B, with a focus on corporate events, utilizing Toyota Center’s executive suites and meeting spaces for all Rockets home games and third party events. In order to be successful, a Suite Sales Executive must build relationships with companies and individuals via aggressive sales campaigns, activities, and appointments.

RESPONSIBILITIES include but are not limited to:

  • Implement sales strategies to maximize premium revenue production with a focus on nightly rental sales. Also, meeting or exceeding specified sales goals for other products, including but not limited to, long-term suite lease & licenses and other premium ticket products.
  • Document and record all prospecting activities and sales opportunities in company’s CRM system of record.
  • Develop target list of businesses and arrange meetings via aggressive call campaigns, sales presentations and networking opportunities.
  • Provide necessary tracking and reporting of nightly rental sales
  • Assist other internal departments with nightly event rental needs and help identify opportunities for long term suite leases.
  • Issue and secure contracts, deposits, insurance, etc. as needed for event rentals.
  • Work all live events nights to ensure championship-caliber experiences for clients and serve as manager on duty as needed.
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree preferred
  • 4+ year sales experience preferred
  • 1+ year of B2B / Premium Sales Experience
  • Must be organized and also demonstrate attention to detail so that customers' requests are accurately handled and clear instructions are communicated to both internal and external customers
  • Must be able to meet deadlines and follow through on project outline or strategies
  • Must have high level of decision making and accountability
  • Ability to multitask effectively
  • Communicate (both written & verbal) in a concise and effective manner
  • Must be able to understand partners’ objectives and look for ways to associate with the Team’s assets
  • Must be able to interact and manage staff and business associates in order to implement events, promotions and other related activities
  • Must be able to identify and address issues or problems which may arise during relationship/partnership
  • Must be comfortable and successfully negotiating and selling premium inventory as well as managing collections
  • Must have superior customer service and relationship building skills
  • Must demonstrate high standard of excellence
  • Must be proficient in Microsoft Word and Excel.  Power Point, PhotoShop or Graphic Design experience appreciated.

The ideal candidate must be an organized, enthusiastic and focused salesperson with proven sales experience selling to corporate leaders. A previous background in ticket sales, corporate sales, or marketing is a plus but not required.


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Sales, Service, & Marketing: Promotions
Marketing Associate - Houston Rockets (Houston, TX)

General Description:

This program provides part-time seasonal opportunities for interested individuals to assist our Team with marketing events and activities and gain exposure to sports industry event planning and execution. 

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork
  • Assist the Events and Promotions Department with Rockets game day activities and set up of  the concourse and fan interactive elements
  • Assist in execution of the Rockets Corporate, Community, Ticket Sales and Marketing Events and Promotions
  • Assist in execution of outside events at city festivals, trade shows, community outreach and other public events
  • Periodically assist Events and Promotions Department with office work
  • Other duties assigned by supervisor

  Minimum Qualifications:

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work all Rockets home games during the 2017-2018 season
  • Must be available for at least 20 hours a week
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds

  PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply! 

 Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No- Do you live near or within the greater Houston area?
2. Yes/No- Are you available to work ALL Rockets home games + playoffs for the 2017-2018 season?
3. Yes/No- Are you available to start working September 2017?
4. Yes/No- Are you available to work days, nights, weekends and holidays?


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Sales, Service, & Marketing: Financial/Data Analyst
CRM Analyst - Houston Rockets (Houston, TX)

GENERAL DESCRIPTION:

The CRM Analyst will run CRM operations across our Ticketing, Premium, and Corporate Partnerships departments.  The day-to-day activities of this role will primarily involve managing sales and marketing campaigns, providing user support and training, delivering reporting and analysis to internal stakeholders, and developing our Salesforce instance.

 

RESPONSIBILITIES include but are not limited to:

  • Sales and Marketing Operations:
    • Create and manage campaigns for sales, retention, and marketing
    • Build reports and dashboards to monitor campaigns, sales pipelines, and activity
    • Perform data management and hygiene
    • Provide user support and training
    • Manage user licenses, profiles, and security
  • System Development and Business Process Improvement:
    • Customize our Salesforce instance to meet the needs of our sales, retention, and marketing teams
    • Model, streamline, and automate business processes
    • Document changes to our instance and communicate them to users
    • Integrate 3rd party data sources and applications

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree required, preferably in finance, economics, marketing, statistics, information systems, computer science, or a related field.
  • Excellent computer skills, particularly Microsoft Excel and PowerPoint.
  • 3-5 years of experience in Salesforce Service Cloud administration, including:
    • Performing needs analysis and developing data and process models to solve business problems
    • Designing and building objects, user interfaces, and workflows to model, streamline, and automate business processes
    • Customizing page layouts, standard/custom objects, validation rules, fields, triggers, and workflows
    • Performing ETL and data hygiene with Data Loader and DemandTools
    • Executing sales contracts using Docusign and Drawloop
    • Managing integrated sales and marketing campaigns in conjunction with Marketing Cloud
    • Integrating 3rd party data sources and applications
    • Experience in developing Visualforce pages or Apex applications is a plus\
  • The successful candidate must be a self-starter, able to simultaneously manage multiple projects, effectively prioritize workload, and own deliverables from start to finish.
  • Ability to work extended hours, including evenings and weekends as necessary.

PHYSICAL & MENTAL REQUIREMENTS:

  • While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
  • The vision requirement includes close vision and ability to adjust focus. 
  • Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
  • Must have ability to adjust to changing work hours and locations as needed.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)

Title: Account Executive – Season Tickets

Department: Sales

Reports To: Director of Ticket Sales

Summary: The Iowa Wolves are NBA G League affiliates of the Minnesota Timberwolves.  Located in Des Moines, Iowa, the Iowa Wolves are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Iowa Wolves are looking for a motivated sports professional(s) to join our sales staff selling season tickets and partial plans to companies, organizations and individuals.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products including, but not limited to full and partial season ticket packages
  2. Make cold calls from lists provided to sell full and partial season ticket packages; generate own leads through referrals, networking and effective research
  3. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
  4. Renew existing season ticket accounts
  5. Attend outside events with the purpose of selling ticket packages
  6. Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  7. Contact past customers in order to generate new ticket sales
  8. Effectively handle incoming sales calls from prospective customers for all ticket sales products
  9. Meet or exceed assigned sales goals for all ticket products
  10. Work events and games as assigned to support ticket sales efforts and promotional initiatives
  11. Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other

  1. Ability to meet tight deadlines and work well under pressure.
  2. Strong organizational skills, time management skills and attention to detail required.
  3. Strong verbal and written communication skills
  4. Ability to prioritize and manage multiple tasks/projects
  5. Ability to work independently without supervision, be self-directed and demonstrate initiative
  6. Ability to take direction without follow up
  7. Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  8. Exhibit good judgment and decision-making skills.
  9. Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
  10. Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Do you have previous sales experience?


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Sales, Service, & Marketing: Ticket Sales
Corporate Group Executive - LA Clippers (Los Angeles, CA)

JOB SUMMARY

The Corporate Group Executive will develop and implement group sales initiatives in new or emerging commercial markets, through building community business relationships and connections. The Corporate Group Executive will work closely with the Group Sales Manager and Director of Sales to influence the corporate sales growth of the LA Clippers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

· Own the Group Sales business-to-business revenue generating function, focused on creating innovative solutions for next generation LA Clippers Group Sales corporate clients.

· Consistently exceed daily call and appointment targets while using traditional and innovative interpersonal communication tactics.

· Plan and execute outside presentations and proposals to new and existing clients.

· Successfully addresses client concerns, questions and objections throughout the sales process.

· Responsible for keeping sales management apprised of progress toward established revenue goals and of the progress in closing identified prospects. Uses department CRM system to track sales activity and client contact information.

· Develop and implement revenue generating game-day events.

· Build relationships with prospective clients using traditional and non-traditional prospecting tactics.

· Sell season tickets, partial plans, suites in addition to group tickets.

· Provide a high level of customer service to MVP, group, and single game suite clients.

CHARACTERISTICS / QUALIFICATIONS

· Bachelor’s degree in business, management, sports marketing or a related field.

· At least three (3) years of experience in group event or business-to-business (B2B) sales.

· Proven experience in presentations and strategic positioning.

· Exceptional selling record and contacts.

· Expertise in identifying opportunities, developing strategies and negotiating creative solutions.

· Must have a high degree of poise and professionalism when interacting with internal and external clients.

· Thorough knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); and ability to learn required business systems.

· Must be able to work non-traditional hours, including evenings, weekends and holidays.

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Mascot
Mascot Assistant - Los Angeles Clippers (Los Angeles, CA)

JOB SUMMARY

The LA Clippers Mascot Assistant supports all mascot activities, including:  managing props and costumes and stage management of in-game promotions, skits and contests.  The Mascot Assistant works all LA Clippers home games and internal/external mascot appearances as needed. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Be in attendance at all home games & game day meetings to ensure accurate coordination of logistics, scheduling, and other duties to be carried out by Mascot Coordinator

· Communicate with Mascot Coordinator, Director of Game Presentation, Floor Directors and additional game day staff consistently and in a professional manner

· Assist Mascot Coordinator in getting into costume & assist in pre-game preparation of props, signage, t-shirt cannons, and other items considered necessary for game day use

· Be involved and fully aware of game flow and upcoming scheduled appearances

· Be in charge of post-game breakdown of all props, signage, and other items used in game by

· Maintain visual contact with CHUCK at all times during in-stands/on-court interactions and intervene when deemed necessary (i.e. photo opportunity, safety concern, scheduled appearance, etc.)

CHARACTERISTICS / QUALIFICATIONS

· Previous experience as a mascot assistant is a PLUS

· Basic understanding of the game of basketball, the flow of timeouts and other breaks in the action

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Senior Director, Corporate Partnerships - Los Angeles Lakers (El Segundo, CA)

Job Title: Senior Director, Corporate Partnerships

Department: Corporate Partnerships

Reports to: Vice President, Corporate Partnerships

Manages: Coordinator(s), Corporate Partnerships

Position Summary: The Senior Director, Corporate Partnerships is a proactive, high-energy sales executive with a deep love for the sports industry. This is a high-pressure, high-reward role. This position will leverage a positive reputation in the sports industry with the Lakers iconic brand to generate team revenue. It is ultra-responsive, corporate-client focused, and is responsible for business development and client relationship management, while maintaining Lakers brand guidelines.

Key metrics used to evaluate performance:

  • Dollars raised annually

  • Renewal rate

  • Client satisfaction (survey at end of each season)

  • Number of new partners signed

  • Impact of new/updated partnerships signed (amount of intangible value that can be leveraged across the Lakers company)

  • Level of innovation incorporated into contracts

  • Direct report (Coordinator) feedback

Essential Functions (Duties & Responsibilities**):

Research

  • Research and qualify leads (companies/people) and set up face-to-face appointments in pursuit of new business (usually spearheading 2-3 meetings before final proposal)

  • Brainstorm creative leads in new categories capitalizing on changes in sports industry, Lakers team, fan preferences, what other NBA teams are doing, etc.

Sales

  • Work cross-functionally with all departments to create comprehensive packages for sponsors, while ensuring a high level of internal communication relative to sales activities

  • Understand partner brands and their competitors to develop solution-based platforms to help amplify partners' brands, enable them to break through the clutter and achieve their marketing objectives

  • Provide new, innovative marketing ideas to assist in the advancement of sales efforts or upselling renewals

  • Leverage Lakers games and other events to demonstrate the full-range of sponsorship potential to warm leads

  • Use Lakers Rate Card to creatively capture business and maintain accurate reporting regarding sales, forecasting, and account maintenance

Activation & Servicing

  • Manage client relationships and drive renewals for future marketing programs (e.g. understand clients’ business priorities, timelines, and budgets to adapt past proposals and drive increased revenue)

  • Represent the Lakers at games and promotional events

Management

  • Lead, direct, and partner with the Coordinator(s), Corporate Partnerships to prepare complete sponsorship proposals

  • Coach the Coordinator(s), Corporate Partnerships on partner brands in portfolio to better understand new brand strategies and changing budgets/ priorities to pitch strongest proposal

  • Actively manage and develop reporting Coordinator(s), Corporate Partnerships by mentoring, providing direction, support and performance feedback

**Responsibilities subject to change based on organizational needs and direction from management.

Education (required/ preferred): Bachelor’s Degree (Business Administration or Marketing, preferred)

Previous experience:

  • A minimum of seven (7) years work experience in sales and customer service

  • A proven track record of sales success (including cold calls and environments with high rates of rejection)

  • A minimum of one (1) year managing a team

  • Past experience making impactful presentations to senior executives

  • A good reputation within the sports industry, in LA and nationally

Technology Capabilities: Microsoft Office (Outlook, Excel, PPT essential), LinkedIn (Sales Navigator), the List, the Sports Business Journal (Resource Guide), Yahoo Finance, and other online lead generation tools. Knowledge of Adobe Photoshop preferred.

Knowledge, skills, abilities:

  • Strong Interpersonal skills (high EQ)

  • Excellent people management skills

  • Excellent presentation skills (must be client-ready)

  • Creative problem solver who is able to connect today’s trends with Lakers inventory and differentiate new sponsors from existing sponsors

  • Strong networking skills within the corporate community and the ability to develop lasting relationships

  • Strong client relationship management (CRM) skills and exceptional responsiveness

  • Demonstrated cross-functional leadership

  • Strong negotiation and sales tactics

  • Proven ability to meet ambitious deadlines and quotas

  • Proven ability to navigate office politics and create internal buy-in around new ideas

  • Proven track record of prioritization, organization, and the ability to multi-task
     

Physical Demands: Ability to lift up to 25 lbs. and walk significant distances in the arena on game day

Location: El Segundo (offices M-F), downtown Los Angeles (Staples Center for select Laker home games), and other off-site client meetings

Travel: Must be willing to travel 5%-10% of the time to league meetings, client meetings, and occasional away games.

Hours: Regular office hours M-F plus nights & weekends for games/client events


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Sales, Service, & Marketing: Marketing
Manager, Marketing Engagement (FedExForum, G-League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)

The Manager, Marketing Engagement is responsible for marketing across three domains – FedExForum, Memphis G-League and NBA 2K eLeague.  For FedExForum, you will work with Arena Operations, Advertising, Communications, and Broadcast on creating and managing campaigns to bring awareness and drive ticket sales to events and concerts.  This includes building promos and producing content for the FedExForum social media channels, being on-voice and providing brand consistency, and providing content updates for FedExForum.com to the Web Development team.  The Manager, Marketing Engagement will create a weekly Social Media Content Calendar and will post concert and event sales, promotions and updates to each social media channel on a regular cadence.

For the Memphis G-League team, the Manager, Marketing Engagement is responsible for the creation and management of multichannel marketing campaigns aimed at selling tickets, building brand awareness, and increasing fan engagement.  Management of the team’s social media platforms with the goals of cultivating fan interaction, engagement and discussion around the team will be a significant part of the role.

With the launch of the new Memphis NBA 2K eLeague team, the Manager, Marketing Engagement will create and manage multichannel marketing campaigns to build a loyal fan base, drive viewership and cultivate engagement.  Responsibilities include, building digital marketing campaigns, the creation, posting, and management of social media content, and ensuring content for the eLeague team is created on-voice and updated across all digital properties (web and social).

When necessary, coordinate with the Memphis Grizzlies Social Media Strategist on content that should be cross-posted to Grizzlies social media channels.  In all areas of responsibility, you will be required to work in a matrix environment, coordinating and managing priorities across many teams.

Ultimately, the Manager, Marketing Engagement understands multiple facets of marketing, is a planner as well as a hands-on doer, and is comfortable working independently. 

Essential Duties & Responsibilities

 Social Media

  • Produce and manage content for arena and team pages across all social media platforms including, but not limited to Twitter, Facebook, Instagram, Snapchat and YouTube.
  • Create promotions to bring awareness to events and games in an effort to increase ticket sales. 
  • Run and optimize paid social campaigns.
  • Build and manage weekly content calendars for FedExForum, G-League and eLeague teams.
  • Maintain consistent communication practices across all social media platforms and best practices established by the Memphis Grizzlies, including being on-voice and consistent with brand guidelines.
  • Build and cultivate a fan following across social channels for FedExForum, Memphis G-League team, and NBA 2K eLeague team.
  • On G-League team game nights (home and away), post game status updates and highlights to social media channels.  During eLeague games and tournaments post updates and highlights.
  • Serve as a secondary team photographer/videographer as necessary.
  • Source, edit and manipulate photos/videos/graphics/etc. for use on social media channels.
  • Monitor and track discussion topics across all social media platforms including fan feedback; share feedback, respond appropriately/timely and identify potential issues.
  • Be knowledgeable of NBA G-League and eLeague rules and regulations regarding social media communications, videos and advertising.

Marketing

  • Collaborate with Brand, Content Marketing and Marketing Strategy to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards.
  • Work closely with Arena Operations, Ticket Sales & Services, Ticket Operations, Brand, Content Marketing, Communications & Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support ticket sales, ticket renewal, sponsorship and branding initiatives.
  • Manage the tactical execution of communicating all marketing messaging through all advertising channels – broadcast, printed collateral, website, email, mobile app, and social media messaging, etc.
  • Partner with Advertising to schedule media buys for both digital and traditional ad buys.

General

  • Coordinate work efforts in a matrix environment which requires working closely with team members in Live Entertainment, Events, Communications, Broadcast, Marketing Partnership and others to ensure proper execution of all G-League, FedExForum and eLeague elements, programs and initiatives.
  • Work with Creative Services and Graphic Designers to schedule and determine when creative assets will be ready for use in promotional campaigns.
  • Manage departmental budget.
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Bachelor's degree in Marketing or related field.
  • Must have at least 2-5 years experience working in digital marketing with a brand.
  • Must possess superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented, strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Instagram, YouTube, Periscope and Snapchat.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, a plus.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nights and weekends.
  • Must have excellent analytical, written and communication skills.
  • Ability to organize and prioritize work, meet deadlines and work independently.

Preferred:

  • Knowledge and passion for NBA basketball.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Fan Development
Social Media Strategist - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Marketing Strategy department, with a focus on the day-to-day operational aspects of social advertising for the Memphis Grizzlies social media channels. The position’s primary goals include working with the Social Media Producer on ideas to cultivate fan engagement, planning social media posts and campaigns, and optimizing social media campaign performance. The Social Media Strategist will work cross-functionally with Partnership Marketing on promotions development, and will be responsible for proactively monitoring campaign performance to determine when changes are required to meet Partnership goals.  In addition, the Social Media Strategist will provide daily performance, follower, and engagement updates across all social media channels. 

Essential Duties and Responsibilities

  • Work with Brand, Communications and Social Media Producer to maintain and enhance brand voices for the Memphis Grizzlies social media channels. Maintain consistent communications practices across all channels.
  • Plan, monitor and optimize content, including social contests, sweepstakes and promotions across social media platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, LinkedIn, Snapchat, Reddit, and Pinterest.
  • Maintain daily and weekly social media production and social marketing calendars.
  • On a shared schedule with Social Media Producer, attend and document various Memphis Grizzlies events to produce live content across brand social media channels as required.
  • Work closely with Social Media Producer and internal stakeholders on development and execution of content and scheduling of promotions, news and social advertising placements.
  • Coordinate with Manager, Marketing Engagement to schedule content that should be cross-posted to/from Grizzlies, FedExForum, Memphis G-League and eLeague social channels.
  • Work with Sr. Director of Digital and Marketing Analyst to track key performance indicators (KPI) across channels that support organizational goals of measuring the efficacy of social interaction and proving ROI including fan engagement, lead conversion, social advertising effectiveness, and sentiment as well as identification of areas of improvement. 
  • Keep a forward focus on trends. Adapt, adopt and recommend new technologies and emerging social platforms that enhance the organization’s touch points with fans and consumers.
  • Be knowledgeable of NBA rules and regulations regarding social media communications, videos and advertising.
  • Manage and monitor all social media channels for fan commenting, spam and content issues. Share community feedback and respond to audience in an appropriate and timely manner.
  • Additional duties may be assigned as needed.

 Required Skills, Experience & Abilities

  • Bachelor’s Degree in Journalism, Marketing/Advertising, Media or Communications is required.
  • A minimum of 1-2 years experience working in a digital media role with a brand is required.
  • Superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented and strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, Snapchat, LinkedIn, Reddit and Pinterest.
  • Strong knowledge of and passion for technology, social media in a business and strategic context, NBA basketball, and entertainment.
  • Ability to handle multiple projects simultaneously.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, Final Cut Pro and Audacity or Soundcloud, a plus.
  • Strong attention to detail and outstanding organizational skills.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nontraditional hours in nontraditional settings (nights, holidays and weekends as required).
  • Trustworthiness and confidentiality are a must.
  • Experience with social scheduling and analysis applications such as HootSuite or buffer; Facebook Custom Audiences, Twitter advertising and TrackMaven, a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Market Research
CRM Coordinator - Memphis Grizzlies (Memphis, TN)

Position Purpose

The CRM Coordinator is the expert for all things related to Microsoft Dynamics CRM. This person will improve the Grizzlies’ CRM usage and organizational impact through increased sales campaign effectiveness, system customizations and by training new and existing Ticket Sales reps and managers.  Additionally, the coordinator will be the point person for day-to-day CRM sales campaign management, support, and troubleshooting. The person in this role is responsible for embodying the mission to be the best CRM organization in professional sports.

 Essential Duties & Responsibilities

  • Lead in day-to-day administration of CRM, including sales campaign setup, user and license management, data hygiene, data manipulation, and system maintenance.
  • Develop and implement CRM training program for new and existing sales representatives and managers.
  • Measure sales campaign effectiveness and ROI of any sales tools and software.
  • Mine database and external sources for new sales campaign leads.
  • Recommend best practices and procedures for CRM users.
  • Create dashboards, views, and reports in CRM for monitoring sales campaign and sales representative performance.
  • Develop short/medium/long-term visions for growth and expansion of CRM with internal stakeholders.
  • Proactively research and develop creative solutions for CRM issues or adoption obstacles.
  • Evaluate potential vendors that augment CRM.
  • Manage integrations between CRM and other platforms, such as lead sourcing and scoring tools.
  • Be an active contributor to the Grizzlies’ Strategy and Analytics team.
  • Other duties as assigned.

Essential:

  • Bachelor’s degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field.
  • 1+ years of relevant experience with CRM management.
  • Experience in workflows, UI design, data hygiene, dashboards, and API.
  • Excellent interpersonal skills.
  • Comfortable teaching individuals and large groups.
  • Strong oral and written communication skills.
  • Self-starter and natural problem-solver.
  • Passion for basketball.

Preferred:

  • Advanced degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field.
  • 2+ years of relevant experience with CRM management and analysis.
  • Understanding of CRM principles, pipeline management, and sales best practices.
  • Microsoft Dynamics 365 experience/certification.
  • Archtics experience.
  • Basic SQL and XML knowledge.
  • Experience creating and implementing SSIS packages. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Non-Profit Management
Sr. Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies Foundation exists to foster conditions that lead to accelerated student achievement, ensuring that the rising generation is equipped with the skills needed to compete in the current and future economies. To that end, our mission is to find, fund, create, and connect best in class youth mentoring/development programs in the Mid-South region. 

The Sr. Coordinator, Grizzlies TEAM Mentor Program is primarily responsible for leading operations of the mentoring program at all school sites, developing & implementing a blueprint for coaching volunteer mentors in a manner that emphasizes the social context of scholars and utilizes social scientific knowledge and developmentally relevant tactics to support mentor/scholar interactions.

The successful candidate will serve as an articulate and passionate champion for the Memphis Grizzlies and TEAM Mentor Program both internally and externally, with charitable and business partners, media, fans and community members, advocating for the advancement of youth mentoring and education, awareness and engagement in the team’s initiatives. The Sr. Coordinator will maintain community engagement efforts including supporting curriculum and service partnerships, increasing parent engagement and will also be responsible for implementing program communication & marketing efforts.

Essential Duties & Responsibilities

  • Drive Grizzlies TEAM Mentor Program implementation, strategy, communications, partnerships and growth
  • Coordinate Grizzlies TEAM Program elements including (a) new partner school onboarding (b) on-site program management, (c) training, (d) mentor recruitment/ screening, (e) event coordination, (f) ongoing expansion strategy, (g) policies and procedures, (h) communication with volunteer mentors, students’ families and school personnel
  • Support in development and facilitation of volunteer training and enrichment activities
  • Coordinate event planning of training sessions, service projects, recruitment activities, recognition events, and other Grizzlies TEAM Mentor Program events and arrange related supplies, transportation, etc.
  • Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support the program
  • Recruit, screen & training adult volunteers, in addition to monitoring the mentoring relationships throughout the school year
  • Develop and manage relationships with partner school administration & grade-level teachers by facilitating regular school meetings, and encouraging frequent interaction
  • Develop in-depth understanding of best practices in mentoring & positive youth development to innovate on existing program activities & ensure alignment to The Elements of Effective Practice
  • Facilitate high impact relationships between mentee/mentor pairs, including monitoring quality and of participation and providing individualized case management through regular support and communication
  • Generate content & implementation of mentor preparation and debrief sessions in alignment with TEAM Mentor Program Curriculum in order to advance program goals and address training gaps for mentors
  • Maintain regular website updates, manage program newsletter, parent text service and develop social media content
  • Monitor program inputs throughout the year and support ongoing mentor program evaluation efforts to increase program effectiveness

Required Skills, Experience & Abilities

  • Bachelor’s degree from a four-year college or university in Communications, Business Administration, Sports Management or related field. MBA or advanced degree in relevant field preferred.
  • Experience working within corporate social responsibility, community relations, philanthropy, cause-marketing, nonprofit management and / or with a board of directors preferred
  • Excellent people skills with the ability to interact effectively with all types of people, including staff and management, professional and elite athletes, members of the media, senior government officials and corporate representatives
  • Experience in designing and conducting training sessions
  • Experience leveraging technology to advance execution of strategy, programs and partnerships
  • Knowledge of issues and best practices related to youth development, youth mentoring, education reform, community development
  • Experience in program management and volunteer management
  • Excellent interpersonal, communication and public speaking skills
  • Excellent organizational, strategic and analytical skills
  • High level of integrity and emotional intelligence
  • Experience facilitating multi-faceted projects and strategy
  • Demonstrated ability to partner with and influence others and the ability to work in a team environment
  • Proficiency with MS Word, Excel, Outlook, PowerPoint and the internet
  • Ability to work flexible hours, including weekends and evenings, as required
  • Ability to work in a fast-paced/complex organization
  • Resilient and able to adapt to challenges associated with change

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for maximizing revenue by identifying business opportunities and selling D-League ticket products including, but not limited to full season tickets, partial plans and group ticket packages. In this position success is enhanced through outside sales appointments with businesses and outbound phone efforts along with using other sales tools such as Microsoft CRM and LinkedIn.  

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.
  • Identify new business opportunities by establishing professional and personal networks, proactively soliciting for and following up with sales leads while representing the organization at functions throughout the region.
  • Build relationships with prospective customers via outbound telephone efforts and enhance those relationships through face to face appointments.
  • Responsible for, but not limited to the sales of new full, partial and group ticket packages to both corporations and individuals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.
  • Provide world class customer service to account base to maximize renewal rates
  • Develop new prospects and referral opportunities by working all games and select FedExForum events.
  • Update and maintain customer information and payments using Archtics and CRM.
  • Actively participate in team member sales training and development opportunities.  
  • Contribute positively to sales team member culture through working relationships with all team members.
  • Work all D-League home games as well as other select sales and service events

Skills, Experience & Abilities

  •  Bachelor’s degree in Business, Sports Management, or related field preferred.
  • At least one-year of successful sales experience with a professional sports team or other sales focused organization preferred.
  • Ability to multi-task and maintain strong organization and time management skills.
  • Strong communication, written and interpersonal skills. 
  • Must be detail-oriented, a team builder and a team player. 
  • A creative, energetic, positive and self-motivated person.  Must be diplomatic, mature and professional.
  • Must have a passion for the sports and entertaintment industry

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
Assistant Analyst, Business Intelligence- Part Time - Miami HEAT (Miami, FL)

Description of the Position: The Miami HEAT are looking for an Analyst Assistant to support the Business Operation’s Analytics team in their job of performing data analytics to bring data insights that can drive key business decisions.  Essential requirements include:

  • Help with the development and implementation of predictive models based on machine learning (via Python) and data mining techniques.
  • To identify, design and build datasets with the appropriate features/ variables for the models to be developed.
  • Work with the other members of the analytics team to migrate development projects into production environments.

Must be highly proficiency in Python. Knowledge of machine learning basics: feature selection, feature extraction, data pre-processing, unsupervised and supervised learning. Understanding of database / data warehousing concepts is required. The candidate must be able to work onsite.

Coursework or work experience involving data mining, machine learning and building algorithms via Python a plus.Experience with visualization tools like PowerBI and Tableau and with demand / supply modeling and pricing algorithm(s) development a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work up to 29 per week?


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Analyst- Full Time - Miami HEAT (Miami, FL)

Description of the Position: Lead the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Work with end users to ensure user acceptance testing and a complete delivery of reporting / analysis solutions. Coordinate and provide on-going staff training on the BI visualization platform to ensure internal user adoption and retention metrics are met.

Advance experience using and administrating a Business Intelligence visualization tool / server. Tableau or Power BI. Power BI strongly preferred. Strong understanding and experience in visualization / dashboard development best practices.Must be able to submit a strong portfolio of previous work during interview process. Demonstrate experience in data mining techniques and knowledge and understanding of core data warehousing / database terminology.  Strong SQL knowledge a must. MDX / DAX preferred. Experience leveraging data-driven programming techniques and grasps core statistical terminologies and concepts.  R and/or Python experience a plus.

Bachelor’s degree or equivalent experience required in quantitative or computer science background. Advanced degree a plus.1-3 years of experience in a consulting, business analyst, or similar role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience leveraging data to drive significant business impact?
2. (Yes/No) Do you have strong knowledge of core data warehousing concepts and database design?
3. (Yes/No) Do you have a solid understanding of big data concepts and hands-on experience working with Python, R, and/or related languages?
4. (Yes/No) Do you have experience with data visualization and Bi tools (Tableau and Power BI preferred)?
5. How did you hear about this position?


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Must have at least 1-2 years experience in a ticket sales role
  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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Sales, Service, & Marketing: Sales & Marketing Management
Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)

Overview:  Manages and delegates responsibilities outlined below to sales team. Core to this role is the ability to train, coach, and assist with the sales process which includes prospecting, building relationships, and closing business all in coordination with the general process and focus of the entire tickets sales and service team for the Oshkosh NBA D-League team.  

 

Duties and Responsibilities:

  • Recruit, hire, train, and coach Account Executive while overseeing seeing their daily activities. Execute performance feedback and  reviews

  • Increase ticket sales revenue with a primary focus on season tickets and group ticket sales

  • Manage the sales process of every Account Executive from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales, and the fulfillment of all terms of every sale

  • Responsible for strategic call campaigns, scripting, events, and ticket packages that will result in the generation of revenue

  • Meet or exceed annual sales team goals and budgeted sales goals

  • Develop relationships with new customers, diversify the franchise’s customer-base, and produce and increase sales revenue. 

  • Maintain ongoing relationships with existing customers, and secures repeat business and growth by recognizing and fulfilling value-add opportunities.

  • Directly sell new and existing season tickets and all other ticket revenue products

  • Measure the effectiveness of sales activities and provide recommendations to company President

  • Look for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team

  • Research successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise

  • Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs.  Provides exceptional customer service and resolves customer issues within guidelines

  • Assist with community programs  (i.e. school visits) as needed

  • Oversee ticketing inventory process

  • Ensure compliance with documented company and departmental policies

  • Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities

    Game Day Responsibilities:

  • Coordinate and manage all sales efforts during game

  • Effectively handles customer issues

  • Manages Will-Call staff

  • Help when and where needed during game time

  • Provide oversight and feedback regarding delegated responsibilities

  • Assist with setup and breakdown of arena assets

    Qualification Requirements

  • Must have 7+ years of experience in ticket sales and service role

  • Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience
  • Previous management of a team in a sales environment

  • Proven ability to train new sales associates

  • Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation)

  • High proficiency in Microsoft Office

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays

  • Ability to work well under pressure


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Premium Sales Manager

Department: Premium Seating

Reports to: Senior Director of Sales

Position Type: Full Time/Regular/Exempt

Date Modified: 6/20/2017

Position Summary/Objective: The primary responsibility of the Premium Sales Manager is selling Premium Seating inventory for the Minnesota Timberwolves and Lynx, including the newly renovated Suite Level, Club Seating, and Lexus Courtside Club in Target Center. This role is also responsible for selling inventory for Target Center concerts and events.  

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell premium seating inventory as well as full and partial season memberships and group tickets.
  2. Responsible for prospecting, executing sales presentations, attending networking events, and closing sales.
  3. Set and conduct out of the office sales appointments.
  4. Accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  5. Document all communication in CRM.
  6. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong verbal and written communication skills.
  2. Strong computer skills, including Microsoft Office (Word, PowerPoint, Excel and Outlook) is strongly preferred.
  3. Knowledge of Microsoft CRM and Veritix preferred.
  4. Ability to work nights, weekends and potentially holidays.
  5. Ability to work on a team and independently preferred.

Experience: Minimum three (3) years sales experience strongly preferred. Experience working in collegiate, minor league or professional sports preferred.

Education: Bachelor’s degree or equivalent combination of education and experience preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. In addition to working office hours, staff may work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is both sedentary and active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the building both on event days and non-event days. Staff may occasionally move items weighing up to 30 pounds.

Travel

This position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Partnership Sales Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

JOB DETAILS                                                                  DATE MODIFIED: 4/10/2017

Title: Partnership Sales Manager

Department: Corporate Partnerships

Reports To: Director of Partnership Sales

FLSA Status: Exempt

POSITION SUMMARY/OBJECTIVE

This position is responsible for generating new and incremental revenue through the sales of Team-controlled corporate partnership inventory

ESSENTIAL FUNCTIONS

  1. Reasonable accommodations may be made to enable individuals to perform these essential functions
  2. Research, prospect and establish leads for corporate relationships for the Minnesota Timberwolves, Minnesota Lynx and Target Center.
  3. Sustain a high level of outbound sales activity (including but not limited to calls, digital communication, and face to face meetings) so as to drive a successful sales process.
  4. Identify potential partner needs and objectives and use this information to develop corporate partner proposals.
  5. Coordinate and deliver corporate partner presentations plus all related items including collateral materials, audio-visual resources, etc.
  6. Work closely with the Partnership Activation Department to ensure contract fulfillment.
  7. Manage a protected list of corporate prospects to maximize the sale of fully integrated sponsorships.
  8. Work closely with Business Intelligence department to effectively utilize all research vehicles such as Scarborough, Nielsen, and other organizational tools.
  9. Utilize CRM tracking tools and existing sales processes to track progress toward preset goals.
  10. Work game days to entertain existing and potential clients.
  11. Meet and exceed sales goals for the Minnesota Timberwolves, Minnesota Lynx and Target Center (with special attention on net revenues) in all major categories.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM is preferred.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.

EXPERIENCE

Minimum of three (3) years of sales experience required; corporate advertising, media or other Partnership sales preferred.

EDUCATION

Bachelor’s degree in Business, Marketing, or related field, or equivalent experience preferred.

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibility.

EXPECTED HOURS OF WORK

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:00PM. In addition to working office hours, staff may be required to work Timberwolves and Lynx home games, in addition to external events, including charity and networking events. Hours may include, nights, weekends, and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Work is generally sedentary in nature. The employee is not substantially exposed to adverse environmental conditions. Work is generally performed within an office environment, with standard office equipment available. This job also operates in gymnasiums, the Timberwolves/Lynx practice facility, and a professional sports arena, which include bleachers/steps.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer, and telephone. Staff will occasionally ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will frequently move boxes of merchandise and equipment weighing up to 30 pounds.

TRAVEL

Position will require travel to external events.

EEO STATEMENT

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have past experience in Sales?


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Sales, Service, & Marketing: Ticket Operations
Manager, Box Office - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics and the AFL’s Washington Valor, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season.   The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This position manages the day-to-day box operations activities for the executive suites department. The position’s primary responsibility is to manage all aspects of ticketing, and to assist senior suites management in event programming, set-up, and reporting.                  

 Responsibilities:

  • Partners with the executive suites senior management to program events, design and craft event announcements, coordinate with arena event programmers, and track date and reporting for financial analytics for internal and external clients. 
  • Manages partnership with arena box office.
  • Manages event ticketing data, including pricing and event details. 
  • Manages event ticket inventory, including physical ticket inventory, with arena box office, including set up, and auditing.
  • Handles reporting for internal analytics, including attendance and other finance required reporting.
  • Assists executive suites senior management and works as alternative manager for monthly inventory mailings. 
  • Manages all client ticket requests for client services department, as well as corporate partner and VIP requests and fulfillment. 
  • Works events, including 50 events/game per year, and servicing all client-facing, customer service event ticketing needs.  
  • Reconciles event day finances.
  • Utilizes Ticketmaster platform including, Archtics, Account Manager, TM360, and TM Host.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Proficient in all Microsoft Office products, primarily: Excel and Word.
  • Experience with Archtics and Ticketmaster ticketing systems.
  • 2 years related experience. 
  • Excellent oral and written communication skills.
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Strong attention to detail is required.
  • Ability to work nights and weekends.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Marketing
Social Media Coordinator - NYCB Live - Nassau Veterans Memmorial Coliseum (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, re-opened on April 5, 2017 after extensive renovation and offers 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl has a theater seating option for 4,000 guests.

With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets is an Equal Opportunity Employer (EOE).

SUMMARY

We are looking for a passionate and driven Social Media Coordinator to join our team at NYCB LIVE, Nassau Veterans Memorial Coliseum. Under general direction and supervision, this position will be responsible for the creation and execution of social media content and marketing programs for NYCB LIVE and other affiliated franchises and properties. The candidate should have at least 2-3 years industry experience in creating editorial content, managing social media marketing programs, driving revenue and increasing the size of social audiences across platforms. The ideal candidate is a self-starter, creative idea generator and digital marketing and sports/entertainment enthusiast. He/she must excel in a fast paced environment, and be comfortable working outside of traditional business hours for both NYCB LIVE and other affiliated facilities’ events.

This position will be responsible for creating relevant dynamic content and engaging with fans using the appropriate brand voice on a day-to-day basis, covering live events, managing the overall content calendar, creating graphics and images for social media and identifying and engaging with influencers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and implement marketing programs across all social media platforms (Facebook, Twitter, Instagram, YouTube, Snapchat and more;

  • Help develop social media strategy for NYCB LIVE and other affiliated franchises and properties;

  • Cover NYCB LIVE and other affiliated facilities’ games and live events, providing real-time content across owned social media platforms;

  • Produce multimedia content for social media channels including video, photography, audio and text

  • Drive revenue via social media platforms (ticket sales, merchandise sales and sponsorship);

  • Create social content programs for corporate partner activation

  • Manage day-to-day communications across arena social media channels utilizing team/brand voice and meeting high quality standards;

  • Coordinate multiple marketing and social related projects around tight deadlines;

  • Create graphics, images and short videos for social media posts;

  • Work with multiple departments to support the brand and varied timely initiatives on social media;

  • Keep abreast of all relevant client, industry and technology developments;

  • Provide regular reports and analytics on all social media platforms;

  • Identify and interpret social media trends for brand benefit;

  • Identify and establish relationships with key influencers and content creators across the web;

  • Additional duties in support of department objectives as assigned.

QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree (Journalism or Marketing preferred);

  • At least 2-3 years’ experience in social media/marketing (sports/entertainment/brand experience preferred);

  • Interest and knowledge in pop culture, music and entertainment industries required

Knowledge/Skills/Abilities

  • Must be highly familiar with social media platforms and consumer social media behavior; and have basic knowledge on launching and optimizing social ad campaigns across Facebook, Twitter, Instagram, Vine, etc.

  • Must be familiar with social reporting tools- specifically, the ability to pull reports, analyze data, and leverage the information to drive subsequent campaigns;

  • Must have experience growing audiences and engagement through social media;

  • Must be highly collaborative and welcome the opportunity to work across many departments both internally and externally

  • Must have video production and editing skills

  • Must demonstrate ability to write creative and engaging content for blogs and social media;  

  • Must be a strategic thinker; able to parlay social content ideas to other platforms and vice versa  

  • Must have strong copywriting skills and the ability to translate brand personality into assets, copy and design;

  • Must have strong proficiency in Microsoft Word, Excel and PowerPoint, experience with Photoshop is preferred;

  • Must have with the ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must have strong organizational and communication skills (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must possess high attention to detail, have good decision-making skills, and demonstrate sound judgment and interpersonal skills;

  • Must maintain an impeccable professional appearance;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must be flexible & a reliable team player, both within own department and within the company as a whole;

  • Must be self-directed and able to work independently, while also flourishing in a fast-paced collaborative team environment.

WORKING CONDITIONS

Work Environment: The incumbent primarily works in an office environment at NYCB LIVE, however, is expected to attend NYCB LIVE events taking place on weekends and holidays. Also, will be required to work at 15 MetroTech Center once a week or on an as needed basis.

Physical Demands: This position requires the ability to lift up to 10 pounds


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket and Lounge revenue utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty and Sports Property Events) as well as other sales products including, but not limited to MSG Entertainment (Radio City Christmas Spectacular, etc), Westchester Knicks and Nightly Suite rentals. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve.

  • Revenue generation across all properties
  • Servicing of accounts to provide an unsurpassed customer experience
  • CRM/ Archtics and other technology utilization to accurately track, forecast and manage client base

REQUIREMENTS:

  • Prior successful sales experience with proven track record of results
  • Positive, motivated personality with initiative to grow career on revenue generating side of business
  • Team player with ability to multi-task through selling multiple properties
  • Excellent communication skills, both verbal and written
  • Ability to use computer and ticketing technology programs

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns G-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Oklahoma City Thunder (Oklahoma City, OK)

Join our team of sales pros!  As an Inside Sales Representative you will help to build an exciting in-arena atmosphere by connecting with fans and filling the arenas for the Oklahoma City Thunder and the Oklahoma City Blue home games.  Bring your networking, communication and sales talents together to optimize ticket sales through phone calls, office appointments and in-arena client visits.  You will work with a team of professionals dedicated to building meaningful personal connections with our fans.  The position offers a rare opportunity to grow your professional sports sales career in an exciting and supportive training environment.

Essential Duties and Responsibilities:

  • Meet the established sales objectives including structured execution of sales calls, setting up in-arena visits and outside appointments
  • Play a prominent role in grassroots sales efforts for both the Oklahoma City Thunder and our development league team, the Oklahoma City Blue
  • Make a minimum of 70 outbound sales calls each day with the goal of establishing new contacts and ticket revenue
  • Complete 3-5 face-to-face appointments per week
  • Identify business opportunities by attending professional and personal networking events
  • Meet or exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities
  • Uphold the team-first culture of the Sales and Service department by working in conjunction with co-workers to meet both individual and team goals
  • Maintain good attendance and punctuality
  • Other duties as assigned

Qualifications and Requirements:

  • Some prior sports sales experience is preferred
  • Highly motivated to start a career with a professional sports team
  • High level of integrity, competitiveness, positive attitude and an eagerness to learn
  • Friendly and professional telephone manner
  • Communicate confidently and effectively express ideas verbally and in writing
  • Listen effectively to clients, co-workers and supervisors
  • Bi-lingual in English and Spanish preferred
  • Self-motivated and highly engaged, ready to exceed expectations daily
  • Ability to generate creative and imaginative solutions to business opportunities
  • Willing to work a schedule that includes regular office hours as well as evenings, weekends and holidays as required by game schedules

This is a full-time, non-exempt position reporting to the Manager, Inside Sales and Development Team Sales. 

The Professional Basketball Club, LLC is an Equal Opportunity Employer.


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Client Services Manager - Orlando Magic (Orlando, FL)

JOB SUMMARY

Responsible for managing, servicing and retaining Courtside & Ultimate season ticket holders on the Event Level by providing personalized account management and delivering legendary service.  Effectively manage the VIP experience in ICON Suite and Fields Ultimate Lounge.  Assist with developing and executing a long-term fan retention, new sales and growth strategy to reach or exceed annual stated season ticket holder renewal goals for Event Level seating, as well as ICON memberships.

JOB RELATIONSHIPS

• Reports To:     Sr. Vice President, Client Services & Fan Experience  
• Indirectly Reports To:   NA  
• # of Direct Reports: 
? FT Staff: No
? PT Staff: Yes

GAME/EVENT RESPONSIBILITIES

• Game night responsibilities: Yes
• Approximate number of games worked per season: 21-40
• Event night responsibilities:  Yes
• Approximate number of events worked per season: 1-20


SUPERVISORY RESPONSIBILITIES

• Work with Fan Experience & Talent Manager on hiring, training and management of Event Level part time staff
• Coach Event Level part time staff on game and event nights to work with both season ticket holders and all guests to deliver a legendary, VIP experience on the Event Level

ESSENTIAL DUTIES AND RESPONSIBILITIES

Account Management & Retention:
• Retain and grow maximum revenue for the organization through renewal, new sales and extension campaigns, as a member of the Premium Client Services team managing Courtside and Ultimate season ticket holders and ICON memberships
• Build and maintain strong relationships with designated account base, and all Courtside and Ultimate accounts and ICON members through team-based relationship development, annual engagement and benefit fulfillment
• Generate new event level revenue and ICON memberships through relationships with existing accounts
• Effectively utilize CRM to achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
• Manage all ICON contracts, renewals and fulfillment in CRM systems; work with Legal, Finance and CRM teams on accountability and execution
•  Achieve additional revenue throughout the year through (but not limited to) the following: hospitality rental sales, OMYF Gala and Golf Tournament Sales, full season, partial plan and group ticket sales, etc.
• Manage the Premium Client Services spending and budget to achieve maximum results and impact on season ticket holder and fan experience
• Provide assistance to the Vice President of Client Services & Fan Experience in developing and implementing the annual Client Services Business Plan

Event Level Operations & Cross-Functional Responsibilities:
• Effectively supervise the day-to-day responsibilities of operating the Fields Ultimate Lounge and ICON Suite as a member of the Premium Client Service team to deliver legendary service and in-event presentation to all patrons and clientele
• Lead training, relationship development and communication to event level part-time staff to ensure legendary service to all fans on event level during Magic and non-Magic events
• Work with the Premium Sales, Ticket Sales, Corporate Partnerships and Client Services departments in ensuring a smooth account transition process from the sales representative to Premium Client Services
• Work closely with Ticket Operations team on all related ticket items, issues or concerns pertaining to Courtside & Ultimate seating
• Work closely with Business Strategy to perform and review surveys of Courtside and Ultimate season ticket holders, and to analyze data that assists in annual renewal strategy and likeliness to renew metrics
• Work with Amway Center concessionaire to offer high-end food services, menu opportunities and a detailed method for food and beverage in the Fields Ultimate Lounge & ICON Suite, as well as in-seat delivery
• Work with Ticket Operations and Finance as needed to track incoming payments and account receivable information.  Provide updates to management on delinquent accounts, and devise strategies for collecting delinquent revenue
• Interact with employees and all game and event night customers to assist in the resolution of problems and concerns voiced by fans.

General:
• Work with Fan Experience and Operations and all other game staff to develop and execute improvements to the game day experience for all event level fans.
• Makes decisions guided by precedent and based on company policy.
• All other duties as assigned.

PHYSICAL REQUIREMENTS

NA

QUALIFICATIONS
• College degree required:  Four-year degree in business, sales, hospitality, communications, marketing, sports or similar field or equivalent experience required. 
• 2 years of customer service, hospitality industry, sales or account management experience required.
• A minimum of one (1) years supervisory/management experience required.
• Sales experience strongly preferred.
• Archtics and CRM experience strongly preferred.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Client Relations/Customer Service
Client Services Specialist - Orlando Magic (Orlando, F)

JOB SUMMARY

Provide legendary customer service to Orlando Magic season ticket holders, the general ticket-buying public and all game day fans. Exceed expectations by acting as a proactive point of contact for all season ticket holders.  Assist with developing a long-term fan retention and growth strategy to reach or exceed annual stated season ticket holder renewal goal. 

JOB RELATIONSHIPS

• Reports To:    Client Services Manager    
• Indirectly Reports To:  N/A   
• # of Direct Reports: 
? FT Staff:
? PT Staff:

GAME/EVENT RESPONSIBILITIES

• Game night responsibilities: Yes
• Approximate number of games worked per season: 21-40
• Event night responsibilities:  Yes
• Approximate number of events worked per season: 1-20
ESSENTIAL DUTIES AND RESPONSIBILITIES
Account Management & Retention
• Serve as a single point of contact within the Orlando Magic for 300+ season ticket holders by answering questions and performing duties related to account service and retention.
• Manage all elements of the automatic renewal process and renew 300+ season ticket holder accounts annually.
• Foster and maintain positive relationships with client base through the execution of proactive and reactive client touchpoints including outbound phone calls, strategic email communications, and weekly in-game and out of office appointments.
• Utilize all provided data and analytics on season ticket holders to proactively manage behaviors that drive long term retention
• Encourage adoption and utilization of the Orlando Magic app as an added value benefit to STH’s, and engage accounts with exclusive app opportunities that create long term affinity and retention
• Effectively utilize CRM to achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
• Execute legendary moments, including but not limited to post-game press conferences, anthem buddies, high-five fan squad and honorary captain, throughout each season to positively impact clients’ experience as an Orlando Magic season ticket holder.
• Assist with the execution of all season ticket holder events, first year orientation, open practices, and milestone gift distribution.
• Achieve additional revenue generation throughout the year via hospitality rentals, OMYF Gala and Golf Tournament Sales, ICON Suite membership sales, full and partial plan season ticket sales, etc.
• In conjunction with Ticket Operations, manage the collection of all account payments, ensure timely payments, and establish action plans for delinquent accounts. 

General
• Work all Magic home games and assist part-time staff at the Amway Center Guest Assistance booths on the concourse or in the Disney Atrium as needed.
• Work with Fan Experience and Operations and all other game staff to develop and execute improvements to the game day experience for all fans.
• Makes decisions guided by precedent and based on company policy.
• All other duties as assigned.

PHYSICAL REQUIREMENTS

None.

QUALIFICATIONS
• Bachelor’s degree preferred or equivalent work experience required. 
• Minimum of two years of customer service related work experience required.
• Archtics and CRM experience strongly preferred.
• Sales experience strongly preferred.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Crew Member - Philadelphia 76ers (Philadelphia, PA)

General Description: Assist with game day needs such as coordination and execution of all on-court games, promotions, and entertainment in addition to set-up, breakdown, and organizing promotional items. Game Presentation is the execution arm of Group Sales, Corporate Partnership, Ticket Sales, Marketing, Community and Entertainment Groups. 

           

Essential Responsibilities: The primary responsibility of the Game Presentation Crew is to execute promotions and games on court.

1.     Setting up and breaking down all on-court and in-arena promotions  

2.     Assist in keeping all game day props and operational materials organized, in good condition and store appropriately after each game

3.     Coordinating with contracted groups that participate in on-court presentations, promotions and/or activities

4.     Assist in the execution of pre-game/half-time/post-game fan activities and promotions  

5.     Assist in the various elements associated with the game presentation such as Sixers Dancers, Phlight Squad, Mascot, In-Arena Host, etc.

6.     Fan interactive elements including selection of contestants for on-court games  

7.     Ensure all equipment is set up for game day staff, stats crew, and NBA officials

8.     Perform all other duties and responsibilities as assigned by Game Presentation Coordinator

 

JOB QUALIFICATIONS & REQUIREMENTS:

  • Must be at least 18 years old
  • Must be available to work all Sixers home games
  • Flexible schedule with the ability to work days, nights, weekends and holidays 
  • Must have reliable transportation
  • Strong work ethic
  • Must be punctual
  • Energetic and highly motivated
  • Must have excellent communication skills
  • Creative and proactive problem solver
  • Must be available for at least 25 hours a week
  • Excellent interpersonal skills
  • Ability to follow instructions
  • Be able to work well in a team environment
  • Eagerness to learn
  • Ability to lift 25+ pounds

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Events - Philadelphia 76ers (Camden, NJ)

Department: Ticket Sales                                         

Reports to:  Manager, Group Sales

Classification: Full Time, Exempt

 

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Philadelphia 76ers seek a self-starter who will be responsible for generating new group ticket sales and managing existing ticket sales accounts. It will be the Account Executives’ responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of the customer.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

Responsibilities include, but are not limited to the following:

  • Generating group ticket sales through cold calling, networking, and face-to-face appointments
  • Sell all group inventory; tickets and registrations for 76ers events at the Wells Fargo Complex. Events include Games, Court Time, Clinics, Competitions, and Workshops hosted by the organization
  • Contacting existing qualified leads as well as generating new sales leads
  • Managing existing group sales accounts
  • Develop and maintain good-working relationships with both internal and external clients
  • Create and maximize Theme Nights
  • Meet and exceed established monthly and annual sales objectives and revenue goals
  • Make 60+ outbound sales calls on a daily basis
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Philadelphia 76ers at assigned functions
  • Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
  • Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system
  • Work closely with Ticket Sales, Box Office, Marketing, CRM and Research, Basketball Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs
  • Work assigned sales, promotional and team events during games and outside normal business hours
  • Perform other duties and responsibilities as assigned

Qualifications (educational, experience and basic knowledge requirements):

  • At least 10 months experience as a top sales producer, preferably in Sports & Entertainment
  • A degree or diploma in business, communications, marketing, sports management or related field
  • Team player with the ability to handle multiple assignments in a fast paced environment
  • Excellent verbal communication skills with a friendly and professional telephone manner
  • High comfort level making cold calls
  • Strong time management and organizational skills
  • Excellent written communication skills
  • Demonstrated ability to work independently and to self-motivate
  • Flexible and creative problem solving skills
  • Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred
  • Knowledge and passion for sales
  • Enthusiastic and outgoing personality
  • Preferably possesses a database of qualified group prospects

Certifications

  • None Required

Special Position Requirement 

  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Philadelphia 76ers (Camden, NJ)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader and sales superstar on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry. Through this 8-12 month career development program, Team Members will be given the tools to sell membership plans, mini-packages, groups, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual team member will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on personal and professional growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    10+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Corporate Sponsor
Activation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties

  • Assist with Activation & Senior Activation Manager partner fulfillments
  • Assist Events & Engagements Coordinator duties as needed or assigned
  • Oversee the activation of contracted marketing partnerships
  • Manage sponsor expenses in accordance to budget
  • Participate in strategic planning to meet sponsor goals / objectives
  • Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
  • Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
  • Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
    • Partner/Event “Run Of Shows & Recaps”
    • Partnership “Case Studies” or “Best Practices”
    • Monthly Partnership Updates
  • Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
  • Manage partnership engagement in departmental suite/hospitality area during select games
  • Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
  • Develop and present set up (Playbooks) and proof of performance (Recaps) documents
  • Assist with renewal presentation(s) when appropriate

Additional Responsibilities/Non-Essential Duties

  • Compiles and communicates the department’s photo requests on a game by game basis
  • Assist sales team and Activation Managers with recaps, renewals and new business pitches
  • Assist with impression data to show partners the value of their Suns/Mercury partnership
  • Coordinate and execute partner events
  • Assist with game night promotions, preparations, locker room tours, etc.

Additional Duties

  • Run errands to pick-up and/or drop off items relating to partner fulfillment and events, etc.
  • Assist with mascots (Gorilla, Scorch, etc.) at partner appearances and coordinate mascots appearances for marketing partners
  • Photograph partner elements on game days as directed
  • Other duties as assigned

Knowledge, Skills and/or Abilities

  • Must have a strong understanding of MS word, power point and excel
  • Excellent customer service skills
  • Strong interpersonal skills and ability to problem solve
  • Strong verbal and written communication skills
  • Positive attitude and strong work ethic
  • Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

  • College degree – BA/BS or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.  Event days/times will take priority.
  • Expected to work most home games and events
  • Extended periods of standing during events and games
  • Must be comfortable in a crowd of people. Exposed to loud environment
  • Must be able to lift boxes up to 30 pounds

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 
•    Directly supervise the activation of contracted marketing partnerships
•    Manage sponsor expense in accordance to budget
•    Participate in strategic planning to meet sponsor goals / objectives
•    Leads specific projects as assigned 
•    Make decisions on behalf of marketing partnerships to best activate a contractual partnership
•    Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
•    Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
•    Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
     o Partner/Event “One-Sheet Recaps”
     o Partnership “Case Studies” or “Best Practices”
     o Monthly Partnership Updates
•    Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
•    Manage partnership engagement in departmental suite/hospitality area during select games 
•    Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
•    Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
•    Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
•    Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties
•    Compiles and communicates the department’s photo requests on a game by game basis 
•    Manages digital signage inventory and rotation formats on a game by game basis
•    Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong interpersonal skills and ability to problem solve
•    Strong verbal and written communication skills
•    Positive attitude and strong work ethic
•    Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
•    Must be able to lift at least 25 pound boxes
•    Extended standing during games and events
•    Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous activation experience? Explain.
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Client Relations/Customer Service
Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The individual in this position is responsible for designing and implementing programs to ensure the highest level of customer service for all events at the Talking Stick Resort Arena.

Primary (Essential) Duties

  • Design and implement programs to ensure we are providing the highest level of customer service for all events at the Talking Stick Resort Arena.
  • Create a strategic plan to identify customer service needs, develop objectives and measure our results.
  • Subject matter expert as it relates to Guest Experience.
  • Directs and oversees all aspects of the company’s customer service policies, objectives and initiatives.
  • Create and facilitate all customer service training for staff.
  • Liaison between on sight vendors and Sports Entertainment Services.
  • Design and implement an effective recognition program as it relates to Guest Experience.
  • Provide support to event staff in resolving event day guest issues and complaints.

Additional (Non-Essential) Duties:

  • Identify additional training and development needs for the company.

Knowledge, Skills and/or Abilities

  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Access
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Thorough understanding of company’s mission, Guiding Principles and Company Goals

Experience/Education Requirements

  • Three to five years of experience in customer service
  • Three to five years of experience in designing and facilitating training
  • Experience working professional sporting events or live entertainment shows preferred
  • Formalized training at a first-class venue/organization.

Working Conditions and Physical Demands:

  • A flexible schedule to include weekends, evenings, and some holidays, to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. • Do you have three to five years of experience in customer service?
2. Do you have three to five years of experience in designing and facilitating training?
3. Do you have any experience working professional sporting events or live entertainment shows?


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Sales, Service, & Marketing: Premium/Suite Service
PT Premium Concierge - Portland Trail Blazers (Portland, OR)

As employees of the Portland Trail Blazers at the Rose Quarter, we create extraordinary moments for our guests through the relentless pursuit of being the top destination for sports and entertainment in the Northwest.

To support our pursuit, we are looking for a PT Premium Concierge, who will work with Premium guests for all Trail Blazers games and other events offering options for our premium clients.  The Premium Concierge ensures the highest quality experience for their clients by providing seamless service and helping clients access all the benefits available to them.

You will be responsible for:

  • Identifying, troubleshooting, and resolving game-night ticketing issues of Premium clients - navigating Ticketmaster, SkiData, and CRM as a resource tool to assist guests.
  • Assisting guests and providing direction with any questions or concerns.
  • Ensuring ingress and egress runs smoothly, and congestion is avoided.
  • Arriving at designated location, in work appropriate dress, 1 hour prior to door time (or as assigned by supervisor).
  • Being available to work 80% of required events (including Trail Blazers home games) including evenings, weekends, holidays, and playoffs.
  • Distributing will call tickets and communicating with the Box Office as needed.
  • Adhering to the rules and operations of the Rose Quarter as set forth by the Company.
  • Issuing guests passes as needed and within regulations set forth by the Company.
  • Maintaining exclusivity for all Premium lounges, including Sphere and Courtside Club.

You are qualified if:

  • You are able to use superior communication and comprehension in and of the English language; with the ability to accurately follow verbal and written direction.
  • You have worked for a minimum of 1 year in a customer service focused environment.
  • You are at least 18 years of age.
  • You possess basic computer skills in Microsoft Office suite; Proficient use of Ticketmaster’s Archtics and web-based SkiData portal, preferred.
  • You are able to work a flexible schedule including evenings, weekends and holidays.
  • You are able to lift and carry up to 20 pounds.

If this opportunity seems like the type of job you are passionate about, and it fits with your skills and experience, take the next step to apply.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.

Final offers of employment will be given based on a successful drug screening and an individualized assessment of background check results after a conditional offer is made.

 


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Account Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: The Partner Account Manager delivers unique value to the Sacramento Kings corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate. The Partner Account Manager must be able to up-sell and renew current partner base.

Key Responsibility Areas (KRA’s):

· Understand and implement all of the Sacramento Kings’ corporate partners’ contractual elements as relevant to assigned accounts.

· Ability to provide added value to the partnership through researching and identifying new business opportunities and activations which achieve partner objectives and return on investment/objective annually.

· Supervise all aspects of project management on assigned accounts to include: Contract Asset Implementation, Broadcast - Radio and Television, Signage, Publications, Activations, Hospitality, Budget Management, Business Development, Relationship Enhancement

· Responsible for the creation, accuracy, presentation and delivery of all business collateral to include: Renewal Presentations & Sales Worksheets, Seasonal Business Plan and Implementation Guide, Mid-Season Reviews, Annual Reports, and Ancillary Partner Communication.

· Ability to manage and prioritize each brand (Kings and Golden 1 Center) and its associated assets as it relates to the Partner Account Manager's portfolio of assigned accounts. 

· Various other duties and projects as assigned.

· Ability to Up-Sell and Renew current client base.

Education and/or Experience                    

·Bachelor's degree (B. A.) from a four-year college or university; and a minimum of five years related experience.

·Minimum of 5-7 years in an account manager position with a consumer brand, agency or media property.

·Previous sales experience a must.

·Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.

·Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·Must be highly organized with ability to multi-task.

·Must have strong interpersonal communication skills.

·Retail sales promotion or marketing experience required.

·Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Premium/Suite Service
Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)

Summary: The individual in this position will play a key role in establishing dynamic relationships with our Suite and Premium Services clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy. 

Duties and Responsibilities:

  • Responsible for building/maintaining the Premium Services department consisting of all Suite, Loft and Balcony Box Seating 
  • Instrumental in hiring, training, and leading future service representatives on the Premium service team.
  • Establish relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and having all activities documented in CRM.
  • Provide exemplary service to single event Suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
  • Act as point of contact at games, concerts and events for Suite and Premium seating clientele.  Visit Suite and Premium seating clients at the beginning of event to ensure the experience is being executed properly.  Handle any issues that arise on the Premium level and provide a recap following each event.
  • Provide support and assistance to the sales staff while maintaining our entire Suite and Premium business. 
  • Plans and supervises all special events as part of the overall Suite and Premium benefit strategy.
  • Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
  • Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
  • Excellent communication and interpersonal skills and organizational ability.
  • Ability to work with and maintain highly confidential information is required.
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
  • Ability to anticipate problems and implement immediate corrective action.
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry.
  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
  • Must be proficient in Archtics, MS Word, Excel, PowerPoint and Outlook.
  • Proven time management, organizational, and prioritizing skills.
  • Ability to work long hours, including nights, weekends, and holidays.
  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.
  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.
  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience in building and managing a team of service professionals?
2. Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients.
3. Describe your experience working with working with a broad variety of vested interest groups?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Sacramento Kings and Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing.  In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new era of the organization.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets for the Reno Bighorns. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Bighorns and Kings
• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, Reno Bighorn in-game initiatives and Bighorn events
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Marketing
Group Sales Account Executive - Salt Lake City Stars (Salt Lake City, UT)

If you've always wanted to work in the sports world, this is your chance to get your foot in the door. The Salt Lake City Stars are the official NBA D-League team of, and owned by, the Utah Jazz. Brand new to Salt Lake City this year, this job is an ideal opportunity to get in at the ground level and build something great.

Responsible for generating revenue through the selling of ticket packages, including group tickets, season tickets, mini plans and premium inventory via face to face presentations, phone calls, sales tables, and networking events. Core to this role is the ability to prospect, sell and service numerous group ticket accounts and manage many different group sales initiatives at once. Champion the company's Mission and Vision, and model the company Values.

Specific Duties and Responsibilities:

  • Protect the moral, legal and financial assets at the Larry H Miller Group of Companies.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Prospect and qualify all potential sales opportunities
  • Meet or exceed daily appointment and call expectations
  • Meet or exceed yearly sales goals
  • Effectively execute sales campaigns and training set forth
  • Efficiently manage workday as determined by Management
  • Maintain computerized records of all clients and prospects in our CRM and ticketing systems
  • Provide excellent customer service
  • Maintain and grow industry standard sales skills
  • Perform game-day responsibilities, including entertaining clients and fulfilling commitments
  • Other duties as assigned.

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor's degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

    Physical Demands

    Customer Service--the individual understands his/her role in providing service.
    • Must be able to lift 25 lbs.
    • Exposed to continuous walking, standing, twisting
    • Exposed to intermittent bending, squatting, kneeling and climbing stairs
    • Must be able to work in outside conditions, including snow, rain, wind and heat.

    Language Skills

    • Must be able to communicate in English

    To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.


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Sales, Service, & Marketing: Ticket Sales
WNBA San Antonio Stars Representative - San Antonio Stars (San Antonio, Tx)

Spurs Sports and Entertainment seeks a positive and passionate individual responsible for further developing, maintaining, and increasing Season Ticket Sales, Partial Season Ticket Sales, and Group Ticket Sales for the San Antonio Stars with a strong focus on relationship sales and customer retention. This person must generate new revenue through a process of prospecting and contacting a high volume of leads daily. This person must also provide extensive customer service and continual development of relationships with customers and co-workers. 

The eligible candidate should meet a multitude of qualifications, including but not limited to: ability to maintain confidential documents and files, handle multiple tasks, maintain a professional demeanor and positive attitude and have strong organizational skills. 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Implement and demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, data capture, and personal database management.
  • Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business.
  • Develop and attain personal strategies, procedures, and goals to increase sales primarily for the Stars but also other SS&E Properties.
  • Greet, support, and serve current and potential clients daily and at games.
  • Commit to on-going sales training and development of best sales practices.
  • Participate in and attend Sales Department meetings with relevant data, research, and accurate information.
  • Other duties as assigned.

Qualifications: 

  • Bachelor’s degree or equivalent Job experience in the related field
  • Experience in making outbound calls (in excess of 50 per day)
  • Must be a self-starter and posses team building skills
  • Proven track record in ticket sales
  • Knowledge of the WNBA or Women’s Basketball preferred
  • Excellent verbal and written communication skills
  • Strong customer service and organizational skills required
  • Ability to work nights, holidays, & weekends
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Proficient with Ticket Master Archtics Ticketing System preferred
  • Strong teamwork aptitude required.
  • Basic understanding of CRM
  • Ability to lift/push/pull 50 lbs on a regular basis

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
3. What is your highest level of education?
4. Describe a time when you went above and beyond your normal job responsibilities?
5. Please briefly list your previous sales and marketing/promotion experiences.


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Sales, Service, & Marketing: Ticket Sales
Group Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports & Entertainment (SS&E) is looking for a positive and passionate individual that’s committed to becoming a group sales leader in the sports and entertainment industry. Responsibilities will include generating new revenue and renewing current business through the selling of group tickets and groups sales programs for the San Antonio Spurs, Rampage, Stars, San Antonio FC and AT&T Center Shows.  Revenue will be generated via phone calls, prospecting new business and program ideas, referrals, cross-selling season and partial ticket plans, face-to-face presentations and in-arena appointments with a strong focus on relational selling and customer retention.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events).
  • Meet and exceed established monthly and annual sales objectives.
  • Meet the minimum requirements of pre-determined goals for outbound calls per day, meetings per week etc.
  • Commit to on-going sales training and development of best sales practices through weekly meetings and one-on-one sessions.
  • Work games, nights, weekends and holidays as assigned.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree (BA/BS) from accredited four year college or university required (sales/marketing focus preferred).
  • One or more years of experience in sports ticket sales.
  • Knowledge of Archtics ticketing system.
  • Prior use of Microsoft Dynamics CRM.
  • Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM
  • Ability to attend all home games (evenings and weekend hours and possibly holidays).
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong good oral and written communication skills
  • The ability to work independently and coordinate multiple tasks.
  • Stand/Sit/Walk for long periods of time.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. What is your highest level of education?
5. Please tell us about your previous sales experience.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Financial/Data Analyst
Director of Marketing and Sales Analytics - Utah (Salt Lake City, UT)

Job Summary:

The Director of Marketing & Sales Analytics will be responsible for mining and manipulating data to identify revenue opportunities for the Utah Jazz, Salt Lake Bees, and other LHM entities.  They will be expected to work together with business owners to successfully plan and execute campaigns targeting these opportunities.  This position requires a strong understanding of SQL/R/Python and/or other tools to capture and analyze the wide range of data needed to meet these demands.

Primary Duties:

·        Consolidating and analyzing data from multiple sources in a relational database environment

·        Mining ticketing, website, email, survey, demographic and other types of data for insights that positively    affect the business

·        Determining target audiences for email and other marketing campaigns

·        Building models to identify at-risk customers, potential high-revenue customers, etc.

·        Continually iterating through A/B tests across multiple digital marketing and sales channels

·        Providing insight to business owners and executives via data visualization tools

·        Managing relationships with various 3rd party data providers

·        Working with multiple LHMSE entities and departments (including the Utah Jazz, SL Bees, Vivint SmartHome Arena, 1280 The Zone, Tour of Utah, and others) to successfully identify opportunities and execute new campaigns

·        Other duties as assigned

·        Be a student, be a teacher, be a leader

·        Be a good teammate, contribute positively to a winning culture, and be respectful

·        Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do

·        Protect the legal, financial, and moral well being of the company

·        Exemplify the Larry H. Miller Group of Company values

  Qualifications:

·        Bachelor's Degree in Statistics, Mathematics, Economics, Information Technology, Marketing or similar emphasis

·        5+ years of related analytics experience

·        Strong understanding and experience with SQL

·        Experience with R/Python or similar

·        Experience with Microsoft Excel or similar

·          Experience with marketing/email automation systems such as Responsys, Marketo, Eloqua, etc. a plus

·        Experience with data visualization tools such as Tableau, Microstrategy, etc. a plus

·        Knowledge of HTML/CSS a plus

Physical Requirements:

·        This person must be able to communicate and express themselves both written and verbally

·        This person must be able to observe, inspect, estimate and assess

·        The person must be able to sit for long periods of time

·        This person must be able to lift 20 lbs.


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Sales, Service, & Marketing: Client Relations/Customer Service
Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Fan Relations Department is dedicated to providing world-class customer service and delivering unique experiences and benefits to Utah Jazz Season Ticket Members. The Fan Relations Account Executive position contributes to that departmental goal and provides a tremendous opportunity to work in a fun, fast-paced sports and entertainment environment. This position is responsible for managing, servicing, and building lasting relationships with a portfolio of Jazz season ticket members. In addition to daily operations, other responsibilities include maximizing season ticket renewals and sales, the planning and execution of member events, and continuously improving the season ticket membership experience.

Primary Duties:

  • Provide exceptional customer care and grow mutually beneficial client relationships by servicing inbound calls, making outbound calls, attending face-to-face meetings, conducting in-arena tours, sending emails and letters, performing seat visits, hosting member events, and other innovative means.
  • Utilize CRM management system to track and report all aspects of the account (progress of relationship, client's needs, sales opportunities, etc.)
  • Create memorable, customized experiences for season ticket members while working during regular business hours, at Utah Jazz home games (up to 44 games plus playoffs), and during exclusive member events.
  • Maximize revenues through client renewals, seat upgrades, additional ticket sales, and add-on purchases.
  • Reach or exceed outreach, renewal and new sales goals.
  • Other duties as assigned.
  • Be a student, be a teacher, be a leader.
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do.
  • Protect the legal, financial, and moral well being of the company.
  • Exemplify the Larry H. Miller Group of Company values.

Qualifications:

  • Bachelor's degree from an accredited university is preferred.
  • Minimum 2+ years of experience working in a customer service or hospitality related role.
  • Experience in sales and client retention is desired.
  • Ability to maintain an upbeat and positive attitude while potentially working long hours, nights weekends, holidays, and in stressful situations.
  • Must be a positive team player who is detail-oriented, self-motivated, honest, innovative, flexible, energetic, outgoing and resilient.
  • Willingness to champion the company's mission, values, and vision including "Being the best place in town to work and the best place in town to do business."

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally.
  • High levels of stress may be associated with this position.
  • This person must be able to observe, inspect, estimate and assess.
  • Exposed to continuous walking, standing, twisting, intermittent bending and climbing stairs.
  • Must be able to work in outside conditions including snow, rain, wind and heat.
  • The person must be able to sit or stand for long periods of time.
  • This person must be able to lift 20 lbs.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and LHMSE reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - Utah Jazz (Salt Lake City, UT)

Job Summary:

Responsible for generating revenue through the selling of ticket packages, including group tickets, season tickets, mini plans and premium inventory via face to face presentations, phone calls, sales tables, and networking events. Core to this role is the ability to prospect, sell and service numerous group ticket accounts and manage many different group sales initiatives at once. Champion the company's Mission and Vision, and model the company Values.

Specific Duties and Responsibilities:

  • Protect the moral, legal and financial assets at the Larry H Miller Group of Companies.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Prospect and qualify all potential sales opportunities
  • Meet or exceed daily appointment and call expectations
  • Meet or exceed yearly sales goals
  • Effectively execute sales campaigns and training set forth
  • Efficiently manage workday as determined by Management
  • Maintain computerized records of all clients and prospects in our CRM and ticketing systems
  • Provide excellent customer service
  • Maintain and grow industry standard sales skills
  • Perform game-day responsibilities, including entertaining clients and fulfilling commitments
  • Other duties as assigned

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor's degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Physical Demands

  • Must be able to lift 25 lbs.
  • Exposed to intermittent walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Customer Service--the individual understands his/her role in providing service.
  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

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Sales, Service, & Marketing: Ticket Sales Management
Manager, Inside Sales - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Responsible for assisting the Ticket Sales leadership team in the training and day to day management of the Inside Sales staff in a continuing effort to generate maximum revenue through the sale of full season, partial season and group ticket plans.

Responsibilities:

  • In conjunction with the Ticket Sales leadership team, manage the day to day operations for the Wizards and Mystics Inside Sales staff. 
  • Assist the Ticket Sales leadership team in recruiting and identifying potential Inside Sales representative candidates, as well as assist in the training process for new Inside Sales representatives.
  • Join the Inside Sales representatives on sales calls and appointments to instruct on and assist with the sales process where applicable. 
  • Monitor volume of outbound phone calls, face to face appointments and reporting of sales results for the Inside Sales department.   
  • Use proactive tactics to create new sales opportunities.
  • Establish professional relationships to create repeat business.
  • Work home games for the purpose of managing Inside Sales representatives, servicing customers and performing other miscellaneous game night duties as needed. 
  • Assist in managing all aspects of the MSE sales partnership with Georgetown University.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Minimum of 3 years successful ticket sales experience with a pro or college sports team. 
  • At least 1 year of successful sales management experience preferred. 
  • Must possess an aggressive, competitive and dedicated attitude.
  • Excellent oral and written communication skills.
  • Ability to multi-task.
  • Passionate about building and continuing a sales career in the sports industry.
  • Willingness to work evenings, weekends and holidays.
  • Basic proficiency with computers and MS Office programs.
  • Experience with Archtics and TicketMaster is preferred, but not required.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Executive - Windy City Bulls (Hoffman Estates, IL)

POSITION OVERVIEW:

The Windy City Bulls are seeking a highly motivated, organized and dedicated candidate to fill the position of Ticket Executive for the upcoming season. This position will work directly with the ticket sales staff to sell season tickets, partial plans and group packages via phone calls, face-to-face appointments and special events. Candidate must be a team player willing to help out wherever they are needed, including other departments within the organization.

KEY RESPONSIBILITIES:

The Ticket Executive will be responsible for fulfilling the following:

  • Meet and exceed department and individual sales goals for the organization.
  • Proactively create new business opportunities through existing customers, prospecting and CRM leads.
  • Develop new contacts with groups and organizations via phone calls, networking events, and face-to-face presentations that lead to sales of season tickets, partial plans, group ticket plans and corporate sponsorships.
  • Develop and maintain a database of potential group and season ticket customers.
  • Renew and service all group, season ticket and single game ticket clients.
  • Assist with group events/initiatives, sales department hospitality and guests before and during games.
  • Make phone calls during the season and off-season to maintain personalized, consistent contact with season ticket holders and group leaders.
  • Work with the Box Office to print tickets, update reports, etc.
  • Perform other customer service and operational duties in season as assigned. May be responsible for spending time on a non-ticket sales function as part of this role.

 QUALIFICATIONS:

  • Bachelor’s Degree with business focus or equivalent work experience
  • 1-2 years of experience in minor league sports team sales, general business sales, or sports management is preferred
  • Proficient in Microsoft Office software programs, as well as CRM and ticketing software; expertise in Paciolan Ticketing System a plus
  • An enthusiastic and collaborative team player with a positive attitude and strong work ethic
  • Highly organized, detail-oriented and strong time management skills
  • Excellent verbal/written communication skills with the ability to present ideas clearly and concisely
  • Ability to work flexible hours, including nights, weekends and holidays
  • Ability to speak fluent Spanish a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience selling tickets for a professional minor league sports franchise? [Yes/No]
2. If yes, have you focused on a particular area of ticket sales (i.e. season tickets, groups)?
3. If yes, what did you generate on average annually in personal sales?
4. Have you previously worked with the Paciolan ticketing system? [Yes/No]
5. Are you available to work game nights, weekends and holidays? [Yes/No]
6. Do you speak fluent Spanish? [Yes/No]


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