Current available jobs in Sales, Service, & Marketing:


» Atlanta Dream Manager of Corporate Partnerships - Atlanta Dream (Atlanta, GA)
» Manager, Corporate Partnerships - Atlanta Hawks (Atlanta, GA)
» Manager, Corporate Partnerships – Media Specialist - Atlanta Hawks (Atlanta, GA)
» Manager, Customer Service - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Senior Director, Global Partnerships - Brooklyn Sports & Entertainment (Brooklyn, NY)
» Account Executive of Group Sales - Charlotte Hornets (Charlotte, NC)
» Director of Digital - Chicago Bulls (Chicago, IL)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Service and Retention Executive - Dallas Mavericks (Dallas, TX)
» Premium Sales Manager - Dallas Mavericks (Dallas, TX)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
» Premium Partnership Sales Manager - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» CRM Analytics Manager - Golden State Warriors (Oakland, CA)
» Director, Partnership Development - Golden State Warriors (Oakland, CA)
» Project Manager, Venue Development - Golden State Warriors (Oakland, CA)
» VP Corporate Partnerships - Idaho Stampede (Boise, ID)
» VP Ticket Sales & Premium Seats - Idaho Stampede (Boise, ID)
» Account Executive - Idaho Stampede (Boise, ID)
» Group Events Specialist - Indiana Pacers/Fever (Indianapolis, IN)
» Iowa Energy Promotional Crew - Iowa Energy (Des Moines, IA)
» Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)
» Account Executive - Group Sales - Iowa Energy (Des Moines, IA)
» China Marketing Coordinator (Project Based) - Los Angeles Clippers (Los Angeles, CA)
» Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)
» Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)
» Senior Director, Marketing - Los Angeles Sparks (Los Angeles, CA)
» Grizzlies TEAM Mentor Program Site Representative (Part-Time: 10-12 hours per week) - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Marketing Analyst - Memphis Grizzlies (Memphis, TN)
» Coordinator, Business Strategy- Full Time - Miami HEAT (Miami, FL)
» Analyst, Business Strategy- Full Time - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Director of Retention - Milwaukee Bucks (Milwaukee, WI)
» Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
» Sr Director of Premium Sales - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Manager of Lynx Ticket Sales and Service - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Director of Partnership Activation - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Business Analytics Sponsorship Coordinator - New Orleans Pelicans (New Orleans, LA)
» Part-Time/Seasonal Game Night Entertainment Staff (2015-2016 Season) - New Orleans Pelicans (New Orleans, LA)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» Event Presentation Coordinator - Oklahoma City Thunder (Oklahoma City, OK)
» Sales Associate - June/July 2015 - Philadelphia 76ers (Philadelphia, PA)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Premium Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Sr. Director of Guest Experience - Portland Trail Blazers & Rip City Management (Portland, OR)
» New Arena Account Manager, Ticket Services - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Premium Sales Manager - Sacramento Kings (Sacramento, CA)
» Partner Business Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Group Sales Manager - Texas Legends (Frisco, TX)
» Director of Business Development - Texas Legends (Frisco, TX)
» Group Sales Specialist - The Madison Square Garden Company (New York, NY)
» Director of Group Sales and Service - The New Orleans Pelicans (Metairie, LA)
» Group Sales Specialist - The New York Knicks (New York, NY)
» Part Time - Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)
» Account Executive - Tulsa Shock (Tulsa, OK)



Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Atlanta Dream Manager of Corporate Partnerships - Atlanta Dream (Atlanta, GA)

JOB DESCRIPTION

Title:              Atlanta Dream Manager of Corporate Partnerships

Department:   Atlanta Dream Corporate Partnerships

Reports to:     Director of Corporate Partnerships

Type:             Exempt, Full-Time

SUMMARY

This position will be responsible for cultivating and closing multi-year corporate sponsorships for the Atlanta Dream. Primary partnership targets will include local / regional corporate marketing decision makers, government entities, and corporate foundations.  Specifically, the role will sell fully integrated, marketing activation platforms tailored to the objectives and priorities of each individual partner.   The role will manage all aspects of the sales process from lead generation, proposal development, contract negotiations, as well as overseeing “best in class” account management throughout the life of the partnership. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain knowledge and understanding of the industry, relevant categories, and potential partner development

Identify and generate qualified leads and meetings through research, outreach, cold calling and existing relationships

Create and present customized presentations and sales materials based on specific client goals and objectives

Proactively seek input from team and internal operating areas to develop integrated and successful sponsorship activation ideas for potential and existing clients

Manage relationships with sponsors including interaction with clients, their agencies and vendors for development and implementation of their event marketing and promotional activities

Manage sales revenue projections, budgets and management of partnership expenses

Maintain timely and accurate records detailing sales performance, appointment recaps, account management and prospecting activities

Interact professionally and on a timely basis with all internal departments related to corporate partners i.e. ticket sales, marketing, social responsibility, finance, and administration

Supervisory Responsibilities

This position will not have managerial responsibilities

Qualifications and EXPERIENCE

Experience managing the development and implementation of partnership marketing strategy

Strong organizational and problem solving skills

Ability to multi-task in fast-paced client-service environment while meeting deadlines

Excellent written, verbal, and interpersonal communications skills

Must be a team player and have the ability to foster excellent internal and external working relationships

Experience in sports marketing or management, preferred

Demonstrated ability to manage and cultivate relationships

Be able to work a flexible schedule, including nights, weekends, and holidays

College degree, with concentration in marketing, entertainment or sports management preferred

Proficient in Microsoft Word, Excel and Outlook

Knowledge of and passion for Dream/WNBA preferred Certifications, Licenses or Registrations as      

needed to meet education and/or experience.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Atlanta Hawks (Atlanta, GA)

At the Atlanta Hawks and Philips Arena, our team is committed to providing an unforgettable experience in entertainment and athletics. Consistently delivering winning experiences for our fans begins with our own culture. We are a fun, dynamic, and fast-paced organization that celebrates the victories and diversity of our internal team members and our community! The Atlanta Hawks and Philips Arena are the marquee entertainment destination of the South, and we have a great opportunity for you to potentially join our team!


RESPONSIBILITIES/DUTIES:        

·        Responsible for  generation and development of corporate partnership revenue

·        Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives

·        Interface with all departments within organization to determine innovative ways to utilize assets, create brand awareness and fan engagement for client companies

·        Work closely with other areas within Corporate Partnerships including Activation and Business Development

·        Cultivate and maintain relationships and large book of business annually

·        Track and manage business using CRM

·        Host high level prospects and clients in a variety of settings including suites, road trips, and other special events
 

QUALIFICATIONS:

·        Bachelor’s degree in relevant field; MBA is a plus

·        8-10 years successful experience in marketing, partnerships, sponsorships or a related field; agency or client-based experience is also a plus

·        Proven ability to create new business and generate big ideas at a high level

·        Proven track record of creating tailored and actionable marketing solutions for potential sponsors

·        Prior experience using CRM system

·        Possess polished communication (written and verbal) and presentation skills

·        Must have strong business acumen with ability to creatively problem solve

·        Must be innovative, energetic, and professional with a positive, upbeat attitude

·        Must be self-sufficient and diligent

·        Must be willing to work nights, weekends and holidays, as needed to perform the job successfully 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 8 years experience successfully selling partnerships or sponsorship packages?
2. What is your compensation requirement (total compensation)?
3. Yes/No: Do you require a minimum base salary?
4. If yes to question 3, please list base salary range.
5. From what direct source did you hear about this job (NBA Job Board, Indeed, Sports Business Career Link, Referral, etc.)?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships – Media Specialist - Atlanta Hawks (Atlanta, GA)

At the Atlanta Hawks and Philips Arena, our team is committed to providing an unforgettable experience in entertainment and athletics. Consistently delivering winning experiences for our fans begins with our own culture. We are a fun, dynamic, and fast-paced organization that celebrates the victories and diversity of our internal team members and our community! The Atlanta Hawks and Philips Arena are the marquee entertainment destination of the South, and we have a great opportunity for you to potentially join our team!


RESPONSIBILITIES/DUTIES:        

·        Responsible for  generation and development of corporate partnership revenue with emphasis on radio and digital assets

·        Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives

·        Interface with all departments within organization to determine innovative ways to utilize assets, create brand awareness and fan engagement for client companies

·        Work closely with other areas within Corporate Partnerships including Activation and Business Development

·        Cultivate and maintain relationships and large book of business annually

·        Track and manage business using CRM

·        Host high level prospects and clients in a variety of settings including suites, road trips, and other special events


QUALIFICATIONS:

·        Bachelor’s degree in relevant field; MBA is a plus

·        8-10 years successful experience in radio sales, partnerships/sponsorships, media or a related field; agency or client-based experience is also a plus

·        Proven ability to create new business and generate big ideas at a high level

·        Proven track record of creating tailored and actionable marketing solutions for potential sponsors

·        Prior experience using CRM system

·        Possess polished communication (written and verbal) and presentation skills

·        Must have strong business acumen with ability to creatively problem solve

·        Must be innovative, energetic, and professional with a positive, upbeat attitude

·        Must be self-sufficient and diligent

·        Must be willing to work nights, weekends and holidays, as needed to perform the job successfully 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement (total compensation)?
2. Yes/No: Do you have a base salary minimum?
3. If yes to question 3, what is the base salary minimum requirement?
4. Yes/No: Do you have at least 8 years of experience in radio sales and/or media related field?


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Sales, Service, & Marketing: Client Relations/Customer Service
Manager, Customer Service - Atlanta Hawks and Philips Arena (Atlanta, GA)

        

DEPARTMENT:                  Customer Service

STAFF SUPERVISED:        Coordinator, Guest Services & Receptionists (2) and part-time staff

 RESPONSIBILITIES/DUTIES:  

Responsible for managing all Philips Arena based inbound complaints, complements and comments and ensure speedy recovery and response. Will partner with Atlanta Hawks & Atlanta Dream teams to assist with management of their service recoveries.

Maintains service email and phone lines of communication.

Serves as key contact with Legal department on all elevated claims and litigation issues.

Works as key contact for Risk Management company, to include remitting all reports following reported events, flagging all incidents likely to elevate to claims.

Manages investigations of all incidents and keeps investigations organized by building files, collecting documentation, working with insurer and working with claims investigators and adjusters.

Primary manager for ADA/Special Needs requests and fulfillment of those requests.

Manages a full-time staff to include 2 Receptionists/Switchboard and 1 Guest Service Coordinator. Management duties include coaching, counseling, performance management, etc.

QUALIFICATIONS:

10+ years of high level customer service experience is a must; previous position working in customer service role required

3+ years of experience supervising a staff to include performance management, coaching, counseling, and delegating is a must

Prior demonstrated patience and reflective listening skills are a must; candidates will be asked to provide multiple examples

Service recovery experience required; within event industry is preferred

Highly effective verbal and written skills are required

Fluency or familiarity with ADA requirements preferred

Prior demonstration of career progression within position preferred

Hospitality or event industry experience preferred

Ability to work a very flexible schedule, to include possible weekends, nights and holidays preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have 10 or more years of experience working in a customer service role?
2. Yes/No: Do you have at least 3 years of experience supervising a staff?
3. Yes/No: Have you worked in customer service in the hospitality industry and/or within an entertainment venue?
4. Yes/No: Do you have familiarity and/or fluency with ADA requirements?
5. Yes/No: Do you have extensive experience handling service recovery matters?
6. Numeric Required: What is your salary expectation?


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Sales, Service, & Marketing: Sales & Marketing Management
Senior Director, Global Partnerships - Brooklyn Sports & Entertainment (Brooklyn, NY)

I. SUMMARY

The Director, Global Partnerships will be responsible for prospecting, pursuing, and developing new sponsorship partnerships for the Brooklyn Nets, Barclays Center and other affiliated properties.  The incumbent must possess great energy, a strong sales background, and excellent communication skills. This position reports directly to the Senior Vice President of Global Partnerships.   

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Develops, manages, and nurtures new integrated business partnerships to accomplish sales goals;

·         Creates and effectively maintains reporting documents in an organized manner;

·         Prospects, pursues and develops new business accounts and categories;

·         Pursues sponsor partner prospects;

·         Assists in asset identification and creation and provides leadership in the creation of sales materials;

·         Integrates, aligns and executes the Sponsorship Sales goals;

·         Explores and grows the client account list leveraging creative ideas for lead generation;

·         Attends network and promotional events to develop and maintain contact with potential clients and professional bodies;

·         Proactively seeks and cultivates international business relationships;

·         Takes accountability in reaching individual, team, international, and inventory budgets on an annual basis;

·         Focuses on the development of specific inventory developing ways, such as packaging techniques and new/soft inventory to better exceed targeted sales goals;

·         Contributes to any efforts, thoughts or actions used to boost overall revenue for the organization;

·         Monitors the competitive marketplace, including local and national sports and entertainment properties;

·         Develops new revenue streams utilizing “soft” inventory and creating new programs, which may include third party representation of other properties;

·         Other duties as assigned.

 

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.    Education and/or Experience

·         Bachelor’s degree required;

·         8+ years of experience in Partnership Sales (Special emphasis in social platforms, non-traditional sales and agency relations);

·         Management/Supervisory experience preferred;

·         Major league sports and/or larger venue/arena industry experience preferred.

B.     Knowledge/Skills/Abilities

·         Must have advanced internet navigation skills as well as strong proficiency with Photoshop, Excel, PowerPoint, Outlook and Word software;

·         Must have superior media, web and digital expertise;

·         Must be self-confident, resilient and possess a high level of enthusiasm;

·         Must be dynamic, forward-thinking, extremely analytical and well organized;

·         Must have strong strategic thinking and planning skills;

·         Must have the presence, visibility and record of accomplishment which will enable him/her to immediately establish credibility both within the organization and with individuals outside;

·         Must have the ability to rise to a challenge and provide the hard work necessary to succeed;

·         Must possess problem solving capabilities to address and resolve issues. When necessary, he/she will be a tough and effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations;

·         Must have well-developed interpersonal skills and the ability to connect to a wide variety of audiences, demonstrating strong communication skills;

·         Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

·         Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethical and have an unquestioned level of personal and professional integrity;

·         Results and bottom-line oriented yet sensitive towards people and values;

·         Must have the ability and willingness to maintain an impeccable professional appearance;

·         Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

·         Must have a strong sense of self-awareness and emotional intelligence;

·         Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

·         Must be a flexible and reliable team player, both within own department and within company as a whole;

·         Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

·         Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.    Certifications

None required.

IV. WORKING CONDITIONS

A.    Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.          

B.     Physical Demands

This position requires the ability to lift up to 10 pounds.

C.    Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive of Group Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Charlotte Hornets seek passionate, committed, energetic salespeople to sell group tickets for the Charlotte Hornets. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle all incoming sales calls from group sales prospects
  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Charlotte Hornets
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell from time to time season tickets, partial season and mini plans for the Charlotte Hornets
  • Building and fostering beneficial relationships with existing and new accounts
  • Additional responsibilities as assigned by the department’s Vice President, Ticketing and/or Senior Manager, Group Sales.
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend most, if not all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Digital/New Media Sales
Director of Digital - Chicago Bulls (Chicago, IL)

POSITION OVERVIEW:

The Director of Digital will be responsible for devising and overseeing the execution of strategic digital, social, and mobile initiatives including the development of focused campaigns, content creation and engagement optimization across digital and other key Chicago Bulls media channels.   The Director will have a deep understanding of current tools, platforms, and technologies, as well as strong insight into emerging digital/social/mobile platforms and trends.  The person in this role must understand the broader cultural and creative shifts taking place on digital channels while maintaining a high-road content approach that is representative of a world class sports organization.  The Director must work well within highly collaborative, multidisciplinary internal teams displaying proven ability to manage a department, control timelines and budgets, anticipate and address issues, and work towards solutions to complex problems.

An ideal candidate will:

  • Have demonstrated experience in building digital/social/mobile strategies and content plans. Understands the principles and practices of optimized digital experiences and disciplines, and can incorporate digital thinking into cross-functional marketing programs.
  • Be a strong brand builder and marketer with skill set, and experience in digital marketing and/or the application of technology to marketing programs and discipline. Experience in loyalty/CRM marketing, social media and SEO/SEM is a strong plus.
  • Be a strategic thinker, able to develop and communicate a compelling vision and direction for the digital team that aligns and helps support the rest of the Bulls organization.  
  • Be an excellent communicator in both written and oral formats for a wide range of audiences. Strong writing skills and the ability to provide strong rationales and strategic explanation for courses of action and digital recommendations will be required.
  • Have the ability to develop and maintain meaningful connections with fans to build engagement and advocacy for the Chicago Bulls.
  • Be inherently pro-active, collaborative, creative, energetic and passionate about the potential of the opportunity for growth in the digital department. Take ownership of projects and be able to work effectively as part of a cross-functional team. Combine the ability to be strategic with the understanding that they will also be responsible for hands-on work to ensure projects are completed on time and on budget.  Be eager to experiment and showcase results and recommendations.

JOB RESPONSIBILITIES:

  • Oversee the implementation of a multi-year digital strategy, devise and manage content plans and roadmaps across all integrated facets of Digital, Social and Mobile.
  • Drive digital growth strategy, participating in new and incremental business opportunities, developing new offerings and products to proactively meet and exceed team and partner needs.
  • Manage a three-person team of digital producers and social content creators, ensuring the career development and skill set growth of in-house digital talent.
  • Be an ambassador for the Bulls; Build a network of productive relationships both internally and with key individuals and organizations throughout the tech industry, and across the NBA. Develop and maintain strong network of vendors, influencers, trend leaders and contacts to proactively support innovation and creative development in the digital space.
  • Serve as thought leader and trusted advisor to senior management and business leaders across the organization.  Provide subject matter expertise to ensure that digital is fully integrated with other parts of the team marketing mix to provide a seamless experience to our fans. Establish yourself as a credible and meaningful digital voice with the NBA and other teams.
  • Work closely with Bulls Analytics department to ensure the appropriate measurement and optimized performance of digital activities.  Establish a common framework and process to determine the value and/or effectiveness of digital initiatives. Give input on and ensure the delivery of management dashboards and scorecards related to all digital activity to provide centralized line of sight for current activities.
  • Develop and maintain sponsor-friendly digital, social, and mobile content strategies and ideas for Bulls partners that incorporate industry best practices for integration with existing web/content/mobile strategy plans, influencer relationship programs, and media relations efforts.
  • Work proactively with departments across the organization to explore and identify ways to leverage digital and social media to help support other department campaigns, initiatives, goals, and revenue objectives.
  • Participate in new business pitch development and presentations. Ensure the Corporate Sales and Branding teams are armed with the latest case studies and aware of the most current Digital campaigns, products, ideas, and offerings to support digital strategy sales efforts.
  • Oversee coordination and integration of various vendors and creative resources; Manage and negotiate with vendors as needed.

 QUALIFICATIONS:

  • 10+ years of experience in digital/social/mobile strategy, content and media experience preferred
  • Experience working in sports a plus (league, team, media or technology)
  • Experience in Brand/Product Management is a plus
  • Bachelor’s Degree required
  • Proven track record of successfully developing and executing marketing plans from conception to implementation
  • Excellent client service, relationship management and executive presentation skills
  • Highly organized and detail oriented operational manager
  • Creative mindset with strong knowledge of digital development, social web and content strategy
  • Experience tracking, contributing to and leading media trends, integrated experience (?)
  • Experience working closely with clients and creative talent
  • Excellent communication and interpersonal skills
  • Ability to build relationships and business
  • Proven leadership and talent management skills, experience successfully leading, and developing a strong and growing department or division

TO APPLY: 

  • Apply with a resume and cover letter via TeamWork Online. Include desired salary in your application.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 8 or more years of professional experience in digital/social/mobile strategy, content and media? [Yes/No]
2. Have you ever worked in either collegiate or professional sports in some capacity? [Yes/No]
3. Have you managed a team of two or more people for at least four years? [Yes/No]
4. Do you have experience in loyalty/CRM marketing, social media and SEO/SEM? [Yes/No]
5. Have you played a leadership role on internal multi-disciplinary teams that have successfully developed and executed programs on behalf of your organization, client, or related company? [Yes/No]
6. Have you had departmental budget responsibilities for at least four years? [Yes/No]
7. Have you played an active, integral role in new business pitch development and presentations? [Yes/No]
8. Were you referred to this role by a Bulls emplooyee? If so, who?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Make 75+ outbound phone calls on a daily basis
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Client Relations/Customer Service
Service and Retention Executive - Dallas Mavericks (Dallas, TX)

Position Overview:
This position is responsible for the servicing and retention of an existing season ticket account base and generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets and premium inventory. Position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization.



Essential Duties and Responsibilities:
- Meeting or exceeding aggressive daily call volume goals
- Developing beneficial relationships with current and new accounts in order to provide a positive experience and generate repeat business
- Achieving or exceeding yearly renewal and sales goals
- Attending sales and service related team and community functions to generate and maximize prospective sales opportunities
- Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts
- Travel required to visit clients throughout Dallas and surrounding areas
- Maintaining accurate records of all clients and new prospects with our CRM system
- Working during games to provide customer service to season ticket holders
- Performing other duties as assigned by management

Required Skills and Qualifications:
- Bachelors degree from an accredited college or university in Sports Management, Business, Marketing or related field
- 2 or more years of proven sales and/or customer service experience or currently in a full-time sales or service position within a sports organization
- Excellent customer service skills
- Proven track record of achieving sales and service goals and maintaining consistent success
- Outgoing personality and excellent relationship building skills with the ability to build relationships via phone calls and face to face meetings
- Positive demeanor to handle and resolve customer concerns as they become present
- Ability to take initiative and dedication in achieving objectives and goals
- Strong work ethic a must
- Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives
- Excellent communication skills including written and verbal
- Ability to attend all home games and work extended hours including evenings, weekends and holidays
- Dependable and professional attitude to always provide a positive image of the organization


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Sales, Service, & Marketing: Ticket Sales
Premium Sales Manager - Dallas Mavericks (Dallas, TX)

 The ideal candidate has a proven track record of producing strong sales results while building solid long term client relationships. Outstanding written and verbal communication skills, a competitive personality, and a background as a dynamic high volume sales associate/manager are necessary. Main responsibility will include selling and managing a team of account representatives selling a full menu of ticket products, including, but not limited to, long term suites, theater boxes, premium season ticket packages and corporate ticket block programs.

Minimum Requirements:
• Excellent communication skills, both written and verbal.
• Strong work ethic and drive to excel.
• Highly motivated individual with a strong desire to build a career in premium sales.
• 5+ years of outstanding performance in commission-based sales position.
• Maintain computerized records of all touch points with clients and prospects with Salesforce.
• Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
• College degree preferred.
• Some management experience required.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
  • Description

    If you have a competitive personality, a proven track record of success in sales and excellent communication skills, we invite you to apply for this premium ticket sales position.  Main responsibility will be selling premium ticket products, including season ticket packages, theater boxes, nightly suite rentals and season suite leases.

    Job Expectations:

  • Prospect and cold call companies for new business development opportunities, selling either face-to-face or over phone.
  • Meet weekly outside sales appointment expectations, setting face-to-face meetings with business owners and C-Level executives.
  • Accountable for structuring weekly out-of-office presentations and submitting all required reports on time.
  • Meet weekly outbound call expectations.
  • Target individual game ticket buyers in premium locations and discuss season ticket opportunities.
  • Entertain premium prospects at creative events and also during games at American Airlines Center.
  • Dedicated to continual education of the sales process and implementing strategies from training into daily sales efforts.
  • Responsible for meeting and exceeding all individual and department goals.
  • Continually bring new ideas and initiatives to management to help better the entire sales department.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Strong background in selling premium tickets.
  • Highly motivated individual with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have 2-3 years of Ticket Sales experience?
2. (Yes/No) Do you have experience selling high-end premium inventory?
3. (Yes/No) Do you have experience with face to face appointments?


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Partnership Sales Manager - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

As the Premium Partnership Sales Manager, you will sell a comprehensive array of Palace Sports & Entertainment Premium Seating and other ticket-related products for all of our venues, with a strong emphasis on contractual suite leases, courtside seats, and individual suite rentals. Other products include, but are not limited to, season ticket sales, partial ticket plans, and group sales and in addition to The Palace, other venues include the DTE Energy Music Theater and the Meadow Brook Music Festival.

WHAT YOU’LL BE DOING

  • Selling new (and/or) contractual suite leases, single game suite rentals, and courtside seats to both corporations and to the general public with emphasis on the premium portion of the business plan for both Pistons and non-basketball related events.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices in prospecting, networking, lead generation, referral gathering, data capture and personal database management.
  • Generate a pre-determined minimum number of weekly out-of-office appointments, as well as in arena “face-to-face” meetings, to create new business opportunities.
  • Provide a superior level of customer service to all clients, prospects, and fans.
  • Continually create and implement unique sales strategies, ideas, and programs as a means of producing new business opportunities. 

WHAT WE’RE LOOKING FOR

  • A BA/BS from an accredited university.
  • A minimum of two years of successful sales experience, regardless of previous industry.
  • An established network of clients in the Detroit Metro area is preferred, but not necessary.
  • An aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude, and maximizes opportunities to increase revenue potential.  
  • Strong organizational skills with an attention to detail and a proven ability to handle multiple priorities with tact and patience in a fast-paced environment.
  • Impeccable communication skills, both written and verbal, with the ability to communicate effectively with all levels of the organization and all types of clients.
  • A team-improver that is willing and able to work flexible hours, including nights, weekends, and holidays in our non-stop, but always exciting industry.
  • Proficient in a variety of software applications (Excel, PowerPoint, etc.) and ticketing and sales management technology (SalesForce, Archtics, etc.).

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Financial/Data Analyst
CRM Analytics Manager - Golden State Warriors (Oakland, CA)

About the Position

The Golden State Warriors are seeking an experienced CRM Analytics Manager. This is a full-time position based in Oakland, CA. The individual in this position will be a member of the Business Analytics & Strategy Team responsible for leveraging all customer data to source, evaluate and execute new revenue opportunities through relationship building efforts.

The individual in this position will provide thought leadership and proactive consulting to marketing, ticket sales, corporate sponsorships and retail merchandising. The successful candidate will support all areas of the business with an enterprise-wide approach to CRM that includes designing, selling and implementing a new process across the organization. Other responsibilities will include digital media testing, tagging, data aggregation, reporting and the development of ongoing strategy.

Essential job functions include:

Reporting

  • Proactively report on and optimize the entire customer lifecycle across social, email, web and sales.
  • Provide deep customer insight and measure CRM’s impact on sales, engagement and retention.
  • Measure dollar return on CRM activities.
  • Ad-hoc data analyses within ticket sales, sponsorships, concessions, parking and retail.

Data Strategy

  •  Apply knowledge of APIs, and massive data sets to make simple recommendations with complex and often counterintuitive data.
  • Utilize SalesForce and Exact Target from an API, reporting automation and analysis perspective.
  • Leverage Adobe Social and Adobe SiteCatalyst (Omniture) to lead growth strategy and optimize owned media distribution network.

Marketing Analytics

  • Design multi-touch attribution models and identify revenue generating strategies to maximize conversion funnel.
  • Proactively identify customer segments for targeted and relevant promotions.
  • Measure efficiency and return of customer acquisition, engagement and monetization programs.
  • Work against tight deadlines and make decisions with limited information.
  • Automate reporting for numerous internal clients.

Teamwork

  • Work directly with sales staff relative to the implementation and utilization of Salesforce.
  • Facilitate, foster and grow relationships with internal stakeholders with minimal guidance.

Required Experience & Skills

  • Five years or more of business experience with progressive growth in responsibilities.
  • Bachelor’s degree in Business, Computer Science, or related technical field or equivalent work experience. Graduate degree preferred.
  • Salesforce, SQL, Excel, and SAS experience (certifications preferred.)
  • Strong technical, analytic, and critical thinking skills.
  • Comfortable working in a fast-pace and unstructured environment.
  • Strong presentation and negotiation skills.
  • Management consulting experience (preferred.)
  • Willing to submit to technical testing throughout the interview process.

Competitive compensation and benefits package provided.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director, Partnership Development - Golden State Warriors (Oakland, CA)

About the Position

We have an opportunity for a qualified and innovative Director of Partnership Development. We are looking for a candidate with a deep commitment and experience in the upsell and renewal sales process. Additionally, this candidate will be required to deliver excellent customer service to our corporate partners, while assisting with the implementation of their contractual assets. The successful candidate will have the ability to thrive in a high pressure, fast-paced, competitive environment, and will foster a positive attitude while being an integral team member.

This is a full-time position reporting to the Senior Director, Partnership Development and is based in Oakland, CA.

Key Responsibilities

  • Own and drive the renewal process; work to achieve and meet thier individual and group quota provided at the start of each fiscal year
  • Leverage organizational resources to drive retention strategies for customer renewals
  • Identify upsell opportunities for assigned corporate partner accounts
  • Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables
  • Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform
  • Effectively build and sustain strong  partner relationships
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
  • Oversee assigned departmental projects which could include: NBA financial reporting, LED and signage tracking, radio/broadcast management, etc.
  • Plan and execute events, promotions and VIP experiences
  • Attend all home games and special events

Required Experience & Skills

The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:

  • Bachelor’s degree required
  • Minimum of seven (7) years of corporate sponsorship and/or account management experience; sports sponsorship preferred
  • Minimum of three (3) years of sales experience
  • Strong leadership, teamwork and relationship-building skills
  • Excellent written, verbal and interpersonal communication skills
  • Basic understanding of social media marketing and the digital space
  • Ability to be proactive and flexible in the face of change and last minute requirements
  • Ability to maintain a flexible schedule – evenings and weekends may be required 
  • Knowledge of all the Microsoft Office applications

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Sales, Service, & Marketing: Consulting/Strategic Planning
Project Manager, Venue Development - Golden State Warriors (Oakland, CA)

The Golden State Warriors are looking for a manager to join our internal venue development/project management team.  The individual in this position will be an integral contributor to the project management team throughout the development of the planned San Francisco arena project and will focus on the evaluation and implementation of a broad range of strategic and financial initiatives at the intersection of the GSW business operations and arena development teams.

This is a newly created position based in San Francisco, CA.

Key Responsibilities

  • Support, coordinate, and monitor day to day design development activities
  • Support, coordinate, and monitor day to day pre-construction and construction activities
  • Support the entitlement process
  • Act as liaison to internal and external stakeholders on issues related to project design and construction
  • Identify and resolve issues related to project design and construction based on detailed analyses of cost, schedule, revenue, and guest experience impacts
  • Manage projects relentlessly and professionally, from project planning and initiation through implementation and closure, assuming accountability for all project results
  • Facilitate discovery sessions on the project and turn the data gathered in these sessions into functional requirements
  • Facilitate sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines
  • Track project costs, budget, and schedule related to specific assignments

Required Skills and Experience

  • Five (5) to ten (10) years of progressive project management experience in facility design and construction
  • Minimum five (5) years of professional experience, which includes three (3) years in each of the following areas:
    • Managing projects
    • Participating in and/or driving implementations, and
    • Working in a project leadership capacity
  • Well-versed and experienced in project management 101.  You must know: 1) how to execute projects according to a determined timeline, methodology, scope, and budget; 2) how to track and report on progress, risk, and other issues; 3) when to defuse issues or risks and when to escalate them; and 4) how to maintain quality control throughout the project lifecycle
  • Previous experience with winning teamwork and collaborative environments
  • Ability to skillfully push back on requests while gaining trust and consensus around tough decisions
  • Willingness and ability to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders
  • Eagerness and ability to help develop tools, best practices, and documentation for project management and related processes, as necessary
  • Solution-oriented, with a demonstrated ability to overcome challenges with creative solutions
  • Meticulously detail-oriented with the ability to multi-task, meet deadlines, quickly process information, and demonstrate a dedication to ensuring and maintaining the quality of the end product
  • Inherent ability to think two (maybe even three) steps ahead of the project and take proactive steps to address roadblocks, issues, and distractions internally and with the client
  • Strong project management skills and ability to effectively manage multiple projects concurrently in a dynamic environment with tight deadlines
  • Willingness to accept a wide range of responsibilities
  • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
  • Excel at both written and verbal communication
  • Ability to develop PM plans using MS Project or similar
  • Strong technical acumen and familiarity with productivity tools (MS Office and Mac)
  • Strong familiarity with project management tools and methodologies
  • Excellent organizational and analytical skills

Education

  • Bachelor’s degree, and ideally a master’s degree, preferably with a focus on engineering, architecture, or urban planning.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
VP Corporate Partnerships - Idaho Stampede (Boise, ID)

Position Summary:
The Idaho Stampede, a Boise-based NBA D-League Franchise owned and operated by the Utah Jazz, has an immediate need for an experienced, results-driven VP of Partnerships committed to achieving sales excellence. The ideal candidate has a passion for sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company.
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Act as a representative of the Idaho Stampede, Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process.
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means.
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Idaho Stampede.
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more.
  • Work to achieve and meet individual and team quota provided at the start of each fiscal year which may include but is not limited to full menu selling with a primary emphasis and focus on corporate partnerships year round.
  • Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives.
  • Leverage organizational resources to drive retention strategies for customer renewals
  • Cultivate and maintain relationships and large book of business annually.
  • Track and manage business using CRM and utilize systems to effectively manage current and prospective client data, ultimately resulting in increased sales.
  • Identify upsell opportunities for assigned corporate partner accounts.
  • Facilitate all corporate partnership activation and fulfill sponsorship agreements by working closely with other departments & reps to ensure a high level of execution and customer service.
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables.
  • Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform.
  • Effectively build and sustain strong partner relationships.
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction.
  • Oversee assigned departmental projects.
  • Plan and execute events, promotions and VIP experiences.
  • Attend all home games and special events to ensure fulfillment of partnerships and entertain current & prospective partners.
  • Other duties as assigned.

Minimum Skills and Qualifications:

  • Bachelor’s degree from an accredited college or university is preferred.
  • Strong leadership, teamwork and relationship-building skills.
  • Excellent written, verbal and interpersonal communication skills.
  • Basic understanding of social media marketing and the digital space.
  • Ability to be proactive and flexible in the face of change and last minute requirements.
  • Ability to maintain a flexible schedule – evenings and weekends may be required.
  • Self-motivated with a positive and personable attitude.
  • Punctual, groomed and dressed for a professional environment.
  • Ability to work as a team player.
  • Ability to work all home games and irregular hours (evenings, weekends, holidays) as required.
  • Proficient in basic computer software programs.
  • Excellent customer service and time management skills.
  • Polished presentation skills with the ability to communicate with large groups and clients.
  • Must be able to pass a pre-employment background and drug screening.

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Sales, Service, & Marketing: Ticket Sales Management
VP Ticket Sales & Premium Seats - Idaho Stampede (Boise, ID)

Position Summary:
The Idaho Stampede, a Boise-based NBA D-League Franchise owned and operated by the Utah Jazz, has an immediate need for an experienced, results-driven VP of Sales committed to achieving sales excellence.  The ideal candidate has a passion for sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Act as a representative of the Idaho Stampede, Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Idaho Stampede
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more
  • Work to achieve and meet individual and team quota provided at the start of each fiscal year which may include but is not limited to full menu selling with a primary emphasis on season tickets.
  • Cultivate and maintain relationships and large book of business annually.
  • Track and manage business using CRM and utilize systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Oversee assigned departmental projects
  • Plan and execute events, promotions and VIP experiences
  • Attend all home games and special events to ensure fulfillment of partnerships and entertain current & prospective partners.
  • Works closely with the Team President to spearhead and supervise sales campaigns, and tailor to meet market needs for season tickets, mini-plans, luxury & game day suites, loges, and group tickets.
  • Plans and directs hiring, training, and performance feedback and reviews for the Account Executive staff and oversees their daily activities.
  • Measures the effectiveness of sales activities and provides recommendations to Team President.
  • Looks for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team.
  • Assists in the development of sales promotions and works with the Public Relations department to organize, create, market, and sell special events and properties (i.e., Youth-Coaches Clinics and ancillary programs surrounding those programs).
  • Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs.  Provides exceptional customer service and resolves customer issues within guidelines
  • Assists with sponsor fulfillment activation while assisting in the creation of marketing solutions for all sponsors.
  • Assists with community programs.  (i.e. school visits)
  • Oversees seat inventory process and ticketing.
  • Ensures compliance with documented company and departmental policies.
  • Prepares various documentation, reports, and data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities.
  • Researches successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise.
  • Works with President to develop marketing plans and sales calendars, and provides back-up support as needed.
  • Other duties as assigned

Game Day Responsibilities:

  • Coordinates and manages all sales efforts during game.
  • Effectively handles customer issues.
  • Oversees will-call office staff on game day.
  • Helps when and where needed during game time.
  • Provides oversight and feedback regarding delegated responsibilities.
  • Assists with setup and breakdown of arena assets.

Minimum Skills and Qualifications:

  • Bachelor’s degree from an accredited college or university is preferred.
  • Strong leadership, teamwork and relationship-building skills.
  • Excellent written, verbal and interpersonal communication skills.
  • Basic understanding of social media marketing and the digital space.
  • Ability to be proactive and flexible in the face of change and last minute requirements.
  • Ability to maintain a flexible schedule – evenings and weekends may be required.
  • Self-motivated with a positive and personable attitude.
  • Punctual, groomed and dressed for a professional environment.
  • Ability to work as a team player.
  • Ability to work all home games and irregular hours (evenings, weekends, holidays) as required.
  • Proficient in basic computer software programs.
  • Excellent customer service and time management skills.
  • Polished presentation skills with the ability to communicate with large groups and clients.
  • Must be able to pass a pre-employment background and drug screening.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Idaho Stampede (Boise, ID)

Position Summary:
The Idaho Stampede, a Boise-based NBA D-League Franchise affiliated with the Utah Jazz, has an immediate need for an experienced, results-driven Account Executive committed to achieving sales excellence. Account Executives are responsible for prospecting and selling all types of revenue packages to corporations and the general public. In addition, this role provides game-day support to ensure the franchise runs efficiently. The ideal candidate has a passion for sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities:
• Sells all types of revenue packages including season tickets, mini-packs, groups, suites, and corporate sponsorships to achieve targeted sales goals, continually striving to exceed expectations.
• Prospects and conducts cold calls to area companies and organizations to sell complete portfolio of products. Must be comfortable prospecting and cold calling by phone and in person.
• Provides superior customer service to clients, existing ticket holders, prospects, and single game customers.
• Handles standard customer service issues.
• Manages sales efforts at public gatherings and events.
• Assists Vice President of Sales on all projects as requested.
• Fulfills game-day responsibilities and basic office duties as assigned.

Game Day Responsibilities:
• Assists with on-court promotions, arena set-up and breakdown, entertainment acts, game presentation, giveaways, merchandising booth, and program sales among other things as needed.
• Assists on game day projects as directed.

Qualifications & Attributes:
• Bachelor's degree or equivalent training and experience.
• Minimum of one-year sales experience in professional sports; ticket sales experience is preferred.
• Exceptional work ethic, strong desire to succeed, professional demeanor, and a passion for the sports industry.
• Effectual time-management and organizational skills. Ability to manage schedule to achieve daily and weekly goals for calls, appointments, and sales.
• Flexible and ready to work non-traditional hours in non-traditional settings.
• Ability to work in a changing and often stressful environment.
• Demonstrated ability to work in a team environment.
• Ability to effectively handle multiple ticket sales projects, and to produce positive results with every project.
• Strong written and verbal communication and presentation skills.
• Creative approach to problem solving.
• Takes initiative, self-directed with strong self-confidence. ‘Can do Attitude’
• Works with integrity and ethical business practices.
• Not afraid to ask questions – seeks help and information when needed.
• Highly motivated to achieve personal and professional goals.
• Working knowledge of Microsoft Office applications (i.e., Word, Excel, PowerPoint, and Outlook) and contact management software (i.e., ACT!).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have ticket sales experience?
2. Are you willing to relocate at your own expense?


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Sales, Service, & Marketing: Ticket Sales
Group Events Specialist - Indiana Pacers/Fever (Indianapolis, IN)

ARE YOU READY TO TAKE THE NEXT STEP IN YOUR CAREER?

The Indiana Pacers and Indiana Fever (WNBA) are constantly looking for ticket sales professionals who want to be the very best in the industry.  Have you already had some success in ticket sales?  Are you looking to further climb up the sports industry ladder?  If your answer is yes to both of those questions, then this is the perfect job for you.

We’re looking for someone who is still on their Rookie contract but is ready to take their game to another level.  This top performer should be someone who is only satisfied with being number one on the leaderboard and shares the Pacers goal of Ticket Sales Domination!

 

WE’RE TALKING ABOUT SELLOUTS!

The Pacers and Fever view their Group Sales team as the key to selling out games.  Over the past two seasons, the Pacers have sold out over half of their home games.  That’s not a bad start, but we won’t be satisfied until we sell out every single game!

Next season, the Pacers will be attacking from all angles with the return of Paul George.  Off the court, we’ll be looking to do the same.  In this position, you’ll be calling on companies, schools, youth basketball, and much more.

 

THE X’S AND O’S

We’ll expect you to have a basic understanding of ticket sales coming in.  We’ll also expect you to be able to further your ticket sales craft during your time at the Pacers and Fever prior to making your next career jump.

You'll be making phone calls, emailing, and meeting face to face with Pacers and Fever group prospects to sell them group outings. You’ll develop and manage relationships while providing exemplary customer service. The majority of your time will be spent in the office but you may work various community and in-arena events along with all of our 40+ Pacers home games and a portion of our Fever home games.

 

MAIN DUTIES

1. Make 60+ phone calls per day to group prospects with a focus on generating group ticket sales
2. Manage relationships of a small existing book of business while prospecting for new sales
3. Be available to work up to 40+ home games
4. Other duties as assigned

 

ARE YOU OUR NEXT MVP?

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented, and who have the desire to climb to the top of the industry. If you’ve had some success in the past and think you can put your name into the race for the MVP Award, you’re just who we’re looking for.

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

 

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university and prior experience in ticket sales.

 

Note: This is full-time position with compensation consisting of a salary plus commission.  Hours may include evenings, weekends, and holidays.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Promotions
Iowa Energy Promotional Crew - Iowa Energy (Des Moines, IA)

Title: Iowa Energy Promotional Crew

Summary:  The Iowa Energy are seeking enthusiastic and responsible individuals to serve as members of our promotional “street team” for summer 2015.  This is an hourly paid position.

Responsibilities/Essential Function:

The street team will attend various events around the community promoting the Iowa Energy and helping to increase fan awareness.

Assist in planning and execution of appearances, events and marketing activities in order to drive ticket sales and brand awareness.

Serve as mascot when needed.

Job Requirements:

Must demonstrate a positive, upbeat and fun attitude

Comfortable talking to and approaching Iowa Energy fans

Must have a passion for marketing, promotions and sports

Able to commit 5-10 hours per week

Must be at least 18 years of age

Must have reliable transportation

Be willing to work nights and weekends

Prefer candidates live in local Des Moines area, but not required


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)

Title: Account Executive – Season Tickets
Reports To: VP – Director of Ticket Sales

Summary
Generate revenue for the Iowa Energy organization by selling season tickets and partial plans to companies, organizations and individuals.

Duties and Responsibilities

• Sell a full menu of ticket products including, but not limited to full and partial season ticket packages
 

• Make cold calls from lists provided to sell full and partial season ticket packages; generate own leads through referrals, networking and effective research
 

• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
 

• Renew existing season ticket accounts
 

• Attend outside events with the purpose of selling ticket packages
 

• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
 

• Contact past customers in order to generate new ticket sales
 

• Effectively handle incoming sales calls from prospective customers for all ticket sales products
 

• Meet or exceed assigned sales goals for all ticket products
 

• Work events and games as assigned to support ticket sales efforts and promotional initiatives
 

• Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps
 

Qualifications
 

• Ability to meet tight deadlines and work well under pressure.
 

• Strong organizational skills, time management skills and attention to detail required.
 

• Strong verbal and written communication skills
 

• Ability to prioritize and manage multiple tasks/projects
 

• Ability to work independently without supervision, be self-directed and demonstrate initiative
 

• Ability to take direction without follow up
 

• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
 

• Exhibit good judgment and decision-making skills.
 

• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
 

• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Group Sales - Iowa Energy (Des Moines, IA)

Title: Account Executive - Group Sales

Reports To: Director of Ticket Sales

 

Summary

Generate revenue for the Iowa Energy organization by selling group tickets and hospitality packages to companies, organizations and individuals.

Duties and Responsibilities

  • Sell a full menu of ticket products including, but not limited to group ticket and hospitality packages

  • Make cold calls from lists provided to sell group ticket packages; generate own leads through referrals, networking and effective research

  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events

  • Renew and grow existing group ticket base

  • Create group theme nights and targeted group events to drive ticket sales

  • Sell full season and partial season packages to contribute to the overall ticket revenue

  • Attend outside events with the purpose of group ticket packages

  • Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Contact past customers in order to generate new sales

  • Effectively handle incoming sales calls from prospective customers for all ticket sales products

  • Meet or exceed assigned sales goals for all ticket products

  • Work events and games as assigned to support ticket sales efforts and promotional initiatives

  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications

  • Ability to meet tight deadlines and work well under pressure.

  • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills

  • Ability to prioritize and manage multiple tasks/projects

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Ability to take direction without follow up

  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships

  • Exhibit good judgment and decision-making skills.

  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.


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Sales, Service, & Marketing: Marketing
China Marketing Coordinator (Project Based) - Los Angeles Clippers (Los Angeles, CA)

JOB SUMMARY
The China Marketing Coordinator will assist with strategy development, planning and execution of marketing activities in support of the team’s trip to China.  Activities will include translation of marketing materials, social media and website content development, and management of social media activity with the goal of raising awareness for the team brand across China. 

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
• Support the Marketing team in the development of strategies to engage and grow the community in China.
• Translate and develop marketing materials and promotions for the Chinese market.
• Raise awareness for the team brand within China
• Monitor trends in social media; appropriately apply that knowledge to increase the effectiveness of social media efforts.
• Manage social media performance data and KPI’s to measure social activity effectiveness. Review results with marketing team for enhancement and optimizations.
• Perform other duties as required.

EDUCATION AND EXPERIENCE
• Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
• Minimum of two years in a marketing position with a consumer brand, agency, media/sports property or similar account management position in a pro-sports team required.
• Fluent in English and Mandarin Chinese, both oral and written


KNOWLEDGE, SKILLS AND ABILITIES
• Demonstrated knowledge of general promotional concepts and marketing principles.
• Strong event planning and management knowledge and experience in China market.
• Working knowledge of the China media landscape.
• Basic financial skills / knowledge preferred.
• Strong communication, interpersonal and presentation skills.
• Strong sense of responsibility & initiative spirit.
• Knowledge/experience on sports marketing and event marketing in China markets.
• Strong planning, organizational skills and attention to detail.
• Positive attitude, team orientated team player.
• Ability to collaborate with other departments that you have no formal authority.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)

POSITION OVERVIEW

The Los Angeles Clippers are seeking hard working, positive, and passionate individuals that are committed to becoming an industry sales leader. This individual will go through a career growth oriented, sports sales development program. At the culmination of the program, this system will allow top performing sales reps internal and external opportunities to advance their sports careers.  The in depth training program will focus on growing one’s professional skill set as a full menu sales professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsibilities include but are not limited to the following:

• Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites
• Minimum 125 outbound phone calls daily
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Set appointments, show seats, give arena tours
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Variable length training program
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES - (To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to attend all home games (evenings and weekend hours and possibly holidays)
• Open to learning and taking constructive criticism
• Desire to be a sales industry leader
• Ability to present sales material to potential clients

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience? Yes/ No
2. Do you have access to local housing if you are relocating?
3. Why do you want to work in the sports industry?
4. What makes you stand out from your peers?
5. Please tell us one interesting thing about yourself and how you will use it to be a sales leader.


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Sales, Service, & Marketing: Client Relations/Customer Service
Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)

 
JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with ticket holders through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our season ticket holders. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.


JOB RESPONSIBILITIES:
• Anticipate, respond to and resolve all season ticket holder complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
• Answering phones providing courteous, prompt and efficient service.
• Building and maintaining relationships with assigned season ticket holders.
• Handling all ticket holders’ questions and concerns.
• Processing payments for Lakers tickets holders.
• Assist with mailings, promotions and events for Lakers ticket holders.
• Assist with packaging, shipping and tracking of ticket packages.
• Promoting group ticket sales.
• Planning and executing season ticket holder events to drive loyalty.
• Game day duties include, assisting the box office, customer service booth, in seat visits with ticket holders and helping with season ticket holder promotions.

• JOB REQUIREMENTS:
• Minimum of two years customer service experience is required.
• Knowledge of Ticketmaster Archtics preferred.
• Overtime is mandatory. Must be available to work evenings, weekends and holidays.
• Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
• Ability to handle multiple projects.
• Bachelor's degree required.
• No Phone Calls Please
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have a minumum two years customer service experience
2. I have knowledge of Ticketmaster Archtics


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Sales, Service, & Marketing: Marketing
Senior Director, Marketing - Los Angeles Sparks (Los Angeles, CA)

Title: Senior Director, Marketing

Reports To: Team President/COO

Summary

This position will be responsible for managing the Los Angeles Sparks’ overall brand architecture.  Additionally, the role will lead all strategic advertising and marketing initiatives in the areas of game entertainment, promotions, creative services, communications including the team’s website and social platforms, events, grassroots and database marketing.  This is all in an effort to increase ticket sales and sponsorship revenue, enhance the Sparks’ brand position and strengthen the Sparks’ brand sentiment in the community. 

Duties and Responsibilities

·         Responsible for ensuring that every element of the team’s advertising and marketing efforts adheres to the overall brand position

·         Responsible for developing integrated marketing plans and programs, and overseeing the execution of such plans, to drive revenue goals and strengthen the brand position

·         Proactively integrate with the ticket sales and sponsorship departments to support their sales and retention efforts.  This includes but is not limited to the development and execution of:

o   Ticket sales campaigns to drive fulls, partials, groups and individual game tickets

o   Integrated team platforms as well as the extension of league platforms into the local LA market

o   Sponsor partner activation strategies, including retail promotions, product sampling, gift with purchase, sweepstakes, premium item distribution and cause marketing initiatives

·         Proactively identify and manage mutually beneficial relationships with strategic partners (e.g., community partners, media partners, etc.)

·         Oversee the development and production of sales and marketing collateral materials (e.g., sponsorship decks, ticket sales brochures, etc.)

·         Drive marketing strategies through segmentation analysis of customer base. Cultivate and maintain a keen understanding of the team’s target audiences and the LA market.

·         Analyze organizational data and supplemental research to aid sales and marketing strategy development

·         Track all advertising and marketing efforts by evaluating the ROI of campaigns, instituting test and control methodologies, and utilizing research and survey data to inform strategies

·         Manage all creative development and agency relationships. Write creative and media briefs to provide clear direction on all campaigns, materials and events.

·         Responsible for hiring, retaining, managing and the professional development of the marketing staff

·         Effectively develop and manage the department’s business plan and budget   

·         Other duties as assigned by President/COO

Qualifications

·         Bachelor's degree in Marketing, Communications, Business or related field

·         3-5 years of experience in marketing and brand management and/or at a creative agency; sports team experience a plus

·         Demonstrated leadership and management skills in the area of sales and marketing

·         Proven track record of success growing revenues and expanding audience

·         Strong communication and teamwork skills

·         Strong analytical skills

·         Experience in managing and implementing research methodologies

·         Computer skills – MSWord, Excel, PowerPoint experience

·         Available to work flexible and extended hours, including evenings, weekends and holidays


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Sales, Service, & Marketing: Community Relations
Grizzlies TEAM Mentor Program Site Representative (Part-Time: 10-12 hours per week) - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Grizzlies TEAM Mentor Site Representative will assist and participate in the coordination and management of Grizzlies TEAM Mentoring program within partner schools.  

Essential Duties & Responsibilities

  • Serve as a liaison between the Grizzlies Foundation and Grizzlies TEAM Mentor Program partner schools

  • Assist with Grizzlies TEAM Mentor Program (a) training, (b) mentor recruitment, (c) volunteer management, and (d) event coordination

  • Coordinate weekly mentoring sessions, serve as “first responder” and resource for mentoring teams; facilitate weekly debrief sessions and manage relationship with program participants

  • Organize materials including activity supplies and session refreshments

  • Assist in service projects, recruitment activities, and other Grizzlies TEAM Mentor events

  • Facilitate collegiate recruitment events and presentations to recruit student mentors

  • Compile and maintain records to track mentoring attendance, behavior, academics and participation in TEAM Mentoring activities

  • Other related duties as assigned

Required Skills, Experience & Abilities

  • Currently enrolled in a local Sport Management, Business Administration, Sociology, or other relevant Graduate Program

  • Experience working with volunteer programs, youth development or educational programs desired

  • High level of integrity and emotional intelligence

  • Knowledge of issues related to youth development and youth mentoring, education reform, community development

  • Excellent interpersonal, communication and public speaking skills

  • Proficiency with MS Word, Excel, Outlook, PowerPoint and the internet

  • Ability to participate in training sessions

  • Ability to work well with a diverse group of individuals, both youth and adults

  • Ability to work flexible hours, including weekends and evenings, as required

  • Ability to work in a fast-paced/complex organization

  • Resilient and able to adapt to challenges associated with change

  • Reliable transportation to travel between program sites and Foundation office

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. Are you currently enrolled in a related graduate program?
3. What is your current salary?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies and FedExForum ticket products.  These products include season tickets, power packs, premium seats, group and party suite sales. In this position success is enhanced through outbound phone efforts along with, the latest Premium Sales tools such as LinkedIn Sales Navigator and Microsoft CRM.  Furthermore, the Account Executive, Ticket Sales will work in conjunction with the Ticket Services team to help service existing accounts.

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.

  • Ensures to obtain leads and answering questions.

  • Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments.

  • Responsible for, but not limited to the sales of new full, partial and group outing ticket packages as well as single game suite rentals to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.

  • Update and maintain customer information and payments using Archtics and CRM.

  • Actively participates in team member sales training and development opportunities.  

  • Contribute positively to sales team member culture through working relationships with all team members.

Essential Skills, Experience & Abilities:

  • 4-year college degree in Business, Sports Management, or related field preferred.

  • At least one-year of successful sales experience with a professional sports team.

  • Ability to multi-task and maintain strong organization and organizational skills.

  • Strong communication, written and interpersonal skills. 

  • Must be detail-oriented, a team builder and a team player. 

  • An energetic, positive, and self-motivated person.  Must be diplomatic, mature and professional. 

  • Must have a passion for the sports and entertainment industry.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of sales experience do you possess?
3. What are your minimum salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you want to work in sports?
2. Why do you want to work in ticket sales?
3. Why do you want to work for the Memphis Grizzlies?


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Sales, Service, & Marketing: Market Research
Marketing Analyst - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Marketing Analyst will assist in all aspects of program analytics for the Memphis Grizzlies and FedExForum Marketing, Communications and Broadcast Departments. This position is responsible for supporting the team with reports and analysis of digital channels, marketing campaigns, broadcast analysis and media valuation across multiple channels. Additional responsibilities include providing insight related to the market, trends, customer behavior and sentiment, and current campaign performance. The Analyst will also support quantitative efforts related to Ticket Sales and Service as needed. Success in this role requires excellent data and analysis skills, including the ability to work with the organization’s customer database and other large datasets. The position also requires strong communications skills, willingness to learn the intricacies of marketing, and the ability to work as a member of a cross-functional team. Knowledge of research, data collection, and forecasting methodologies is encouraged.
 

Essential Duties & Responsibilities

  • Lead analytics projects, applying a wide range of methodologies (A/B testing, financial modeling, statistical analysis, etc.), to support decision-making in marketing and ticketing initiatives
  • Develop thorough understanding of marketing principles (metrics, distribution channels, marketing outlets, etc.) and the Memphis/Mid-South market (demographics, growth trends, etc.)
  • Provide strategic recommendations based on analysis in a clear and visually-compelling nature
  • Partner with supervisor and others in identification and development of departmental strategies
  • Query customer database and combine with data from other sources to perform comprehensive analyses
  • Support departmental efforts to identify, understand, and pursue critical customer segments
  • Design measurement, tracking, and reporting processes for key performance indicators across marketing channels
  • Complete concept-testing for new products and offer insights about product potential
  • Assist with the creation and implementation of a companywide research calendar, including creation and execution of cross-departmental questionnaires and surveys
  • Conduct secondary research as needed, including information gathering from industry associations, research companies, and marketing experts
  • Other duties as assigned

Essential:

  • Bachelor’s degree, preferably in business, marketing, mathematics or related field
  • At least 2 years of work experience performing research/analysis
  • Familiarity with SQL queries and database structures
  • Ability to quickly learn marketing principles and understand the Memphis/Mid-South market
  • Fluency with Microsoft PowerPoint and Excel
  • Excellent communication skills, including creation and presentation of project materials
  • The capacity to stay organized and multi-task in a fast-paced environment
  • Must be a highly-collaborative team player who can also work independently
  • Positive attitude, enthusiastic mindset and self-starter mentality

Preferred:

  • Familiarity with advanced statistical analysis and research methodologies
  • Background in marketing/marketing analytics/market research (including key metrics, common methodologies, secondary research resources, etc.)
  • Experience designing and maintaining reports for decision-makers in an organization
  • Experience with A/B and multivariate testing and multi-channel (online and offline) attribution and testing experience
  • Experience utilizing data visualization software
  • Experience utilizing digital marketing and analytics platforms to access and manage reporting (i.e. Omniture, Google Analytics, Social Analysis platform)
  • Passion for basketball 

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Sales, Service, & Marketing: Database Marketing/Analytics
Coordinator, Business Strategy- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job:  Assist with survey development and the delivery of survey results. Assist in the production of digital collateral (i.e. emails and URL's) and the management of leads for sales and direct marketing programs. Bachelor's Degree in Marketing preferred. Ability to utilize html/html editor for the purpose of creating email campaigns and hypersites (i.e. experience with Dreamweaver and Adobe Photoshop or similar programs). Strong Microsoft Excel, math/analytics skills and problem-solving skills. Comfort working with data and new technology as it relates to marketing and sales.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP




 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience with a html/html editor?


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Sales, Service, & Marketing: Database Marketing/Analytics
Analyst, Business Strategy- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Analyst will be responsible for analytical support of the team's marketing, sales, retention and Business Intelligence efforts. The position will provide quantitative analysis and data-driven insights in support of various departmental initiatives and overall business strategy for the team's business operations including pricing decisions. Bachelor's Degree required with emphasis in Statistics, Economics, Mathematics, or Finance preferred. Master's degree or MBA preferred. At least two years of business experience preferred. Ideal candidate will have previous experience in business analytics within the sports industry or in management consulting. Candidate must have a strong knowledge of regression analysis and other statistical tools/techniques. High proficiency with Excel required, including the ability to build complex spreadsheet models, run pivot tables and other advanced functions.Outstanding problem solving skills required. Familiarity and proficiency with Archtics preferred. Experience with Tableau preferred. Experience with statistical software packages and CRM applications is a plus. SQL is a plus.

  
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any business analytics experience in the sports industry? (Yes/No)
2. Can you build complex spreadsheet models using Microsoft Excel? (Yes/ No)
3. Do you have experience with statistical software packages and CRM applications? (Yes/No)


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Client Retention/Customer Service
Director of Retention - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Director of Retention role reports to the Vice President of Ticket Sales and Service and will be responsible for establishing the strategic direction and operational functions for the season ticket service and retention team including but not limited to the development of programs that maximize the relationship between Milwaukee Bucks season ticket holders and the Bucks organization. In addition, this role will be responsible for developing a plan that will assist the service team in hitting their new plan and group sales revenue goals. This role will be instrumental in the planning and further development of the Bucks MVP Membership Program for Season Ticket Holders which includes the implementation of various events and experiences throughout the Calendar year.

Major Responsibilities:

  • Collaborate with all internal and external partners – including Season Ticket Services, BMO Harris Bradley Center, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery

  • Develop multi-organization service dashboards and service recognition programs

  • Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities for season ticket holders

  • Evaluate and create new customer service products and programs for season ticket holders, including continued development of the Bucks MVP program

  • Responsible for the development of the new season ticket holder onboarding program

  • Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas

  • Assist service and retention team with their sales efforts by developing strategic campaigns to upsell and generate referrals from current clients.

Qualifications:

  • Experience in developing and executing customer service programs

  • Ability to work closely with team service partners and understand the financial agreements and incentives for each

  • Collaborative working style, with strong written and verbal communications

  • Detail-oriented, with ability to manage multiple projects

  • Strong work ethic and high intellectual curiosity

  • Able to work flexible hours including evenings, weekends and holidays

  • Deep knowledge of leading service/retention marketing tactics and relationships with industry experts.

  • Strong ticket sales knowledge and/or background.
  • Familiarity and proficiency with Ticketmaster Archtics preferred

  • Experience working with CRM programs, specifically Microsoft Dynamics preferred.

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 5 years proven sales/service experience in a sports related field.

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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Sales, Service, & Marketing: Premium/Suite Sales
Sr Director of Premium Sales - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:


The Sr.Director of Premium Sales will report directly to the Vice President of Ticket Sales and Service and will oversee all sales efforts related to courtside seating, club seating and suite sales for the Milwaukee Bucks in coordination with the BMO Harris Bradley Center and the Bucks Corporate Partnerships team. This position is responsible for recruiting, training, mentoring, motivating and coaching a premium sales staff and monitoring progress towards achieving department goals. This role will be responsible for developing and implementing a premium sales plan designed to meet or exceed the annual departmental sales goals set forth by senior management. This position requires leadership by example in the aggressive pursuit of team sales goals.

Major Responsibilities:

  • Manage overall campaign strategy and onsales for product in coordination with the Director of Ticket Sales and the marketing department

  • Manage employees comprised of the Premium Sales department, as delegated by the VP of Ticket Sales and Service

  • Assists in the overall direction, coordination, and evaluation of the Sales team

  • Provide overall leadership for premium sales and services initiatives in order to meet or exceed all sales and revenue goals as developed by Senior Management

  • Creates sales strategies and materials to support the sale of Luxury suites, premium seats and nightly suite rentals

  • Recruit, hire, train and coach the professional development of premium sales staff

  • Manage the overall adoption and use of the CRM database to ensure the integrity of the information and run regular reports for senior management in order to give real time updates on sales and revenue projections

  • Manage the overall maintenance in order to ensure quality of information and to keep account data current in Archtics database

  • Identify upsell opportunities for other Bucks departments, specifically Business Development; communicate and collaborate on such opportunities on a timely basis.

  • Benchmark industry best practices, evaluate opportunities to utilize and implement when appropriate

  • Participates in events, promotions, client entertainment and other activities as required

  • Provides problem solving and conflict resolution for Premium Sales team as well as client related matters

  • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues and attending sales meetings with sales team members

Qualifications:

  • Previous management of a sales team in premium sales environment

  • Proven ability to hire and train top sales talent

  • Proven experience managing sales campaigns and lead sourcing

  • High proficiency in both written and verbal communications (public speaking and presentation)

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays

  • Ability to work well under pressure

Education and Experience:

  • Bachelor’s Degree required

  • Minimum 4 years management experience in a ticket sales or related field

  • Minimum 5-8 years sales experience in a sports or related field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 years management experience? (Yes or No)
2. Do you have at least 5 years sales experience in sports or a related field? (Yes or No)


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Sales, Service, & Marketing: Ticket Sales Management
Manager of Lynx Ticket Sales and Service - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Manager of Lynx Ticket Sales and Service
Department: Membership Sales
Reports to: Director of Premium and Lynx Sales

FLSA Status: Exempt

Position Summary/Objective: This individual is responsible for managing the Lynx Ticket Sales staff. Other responsibilities include, but are not limited to, overseeing the day-to-day sales process of Lynx full and partial season ticket packages as well as Lynx group ticket initiatives, Lynx service initiatives, and build and execute departmental strategic plans focused on achieving designated sales objectives

Essential Functions:

1.     Assist with the creation and execution of the department strategic plan and operating budget.

2.     Work with leadership team to establish overall ticket pricing, packages and timeline strategies.

3.     Consistently deliver on projected revenue objectives/goals both individually and as a department.

4.     Identify potential revenue streams and lead process to create and implement a business plan and return on investment (ROI).

5.     Responsible for building and maintaining strong relationships with business partners, day-to-day contacts, and senior leadership team

6.     Facilitate relationship development between sales staff and fan experience department.

7.     Recruit, hire, train and manage Lynx Ticket Sales staff members.

-       Includes planning staff meetings and sales training

8.     Ensure compliance in weekly, monthly and annual reports.

9.     Maintain relationships with contacts across the league to drive sharing of “best practices.”

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

1.     Proficient computer skills (including experience with Archtics, CRM, and other related software is preferred).

2.     Strong written and verbal communication skills.

3.     Ability to work extended hours, which may include nights, weekends and holidays.

4.     Knowledge of professional sports industry, with specific knowledge of sports sales.

5.     Ability to think creatively and develop strategy.

6.     Knowledge of managerial best practices.

Experience: 3-5 years of sales experience is preferred, also 2+ years supervisory/management experience preferred.
Education: Bachelor’s degree in Business, Sales, Marketing, or other related department is preferred.
Specialized Knowledge, Licenses, etc.: Knowledge of the professional sports industry, as well as experience working in professional, minor league or college sports is preferred.
Supervisory Responsibility, if any: This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position will require some travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please indicate your salary range preference.

Closing Date: 2015-06-05


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Director of Partnership Activation - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Director Partnership Activation
Department: Partnership Activation
Reports to: Vice President Corporate Partnerships

FLSA Status: Exempt

Position Summary/Objective: This individual is responsible for the day-to-day management of the Partnership Activation department. This includes, but is not limited to, management of Partnership Activation staff members, and overview of all partnership contract fulfillment obligations.

Essential Functions:

1.     Directly supervise members of the activation staff as they manage assigned partnership agreements.

2.     Ensure all client/partners goals and objectives are clearly defined and understood by Partnership Activation staff members.

3.     Oversee all aspects associated with the implementation, activation, reporting and delivery of all partnership agreements.

4.     Actively manage and develop staff members by mentoring, providing direction, support and performance feedback.

5.     Act as the liaison with other departments to facilitate and ensure accuracy of all partner element activation.

6.     Build and maintain long-term relationships with business partners, day-to-day contacts, and senior leadership team.

7.     Understand corporate brand strategies and objectives, acting as an extension of the Minnesota Timberwolves and Lynx brand.

8.     Identify new and effective solution-based concepts in conjunction with assigned partners to maximum partnership return on investment.

9.     Work closely with Director of Sales, generating incremental revenue opportunities for current marketing partners.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

1.     Excellent customer service skills.

2.     Strong verbal and written communication skills.

3.     Fundamental knowledge of sales processes and corporate partnership environment.

4.     Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

5.     Ability to work a flexible schedule based on the changing priorities of the department.

Experience: 5+ years of experience working in Partnership Sales/Service, or related experience is preferred. Minimum 2 years of management/supervisory experience preferred.

Education: Bachelor’s degree or equivalent combination of experience and education is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of legal contract requirements and fulfillment obligations. Business experience working in sports is also preferred.
 

Supervisory Responsibility, if any: This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will often move merchandise and signage weighing up to 30 pounds.

Travel

Position will require some travel to external events, and partnership meetings.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please indicate your preferred salary range.

Closing Date: 2015-06-01


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analytics Sponsorship Coordinator - New Orleans Pelicans (New Orleans, LA)

The New Orleans Saints and Pelicans are looking for a very smart, analytical, dedicated problem solver to join our growing Business Analytics team and work with two professional sports franchises.  Enthusiastic, qualified applicants should be interested in supporting all areas of Sponsorship, including: customer relationship management (CRM) training and system administration, market research and crafting proposals, service support, scheduling, and relationship building, rate card optimization.

If you are motivated, bright, willing to work hard, looking to enhance your career in the sports industry, and think we’d be a good match for one other, we’d enjoy getting to know more about you.

Reports to: Director, Business Analytics

Responsibilities:

Specific duties include, but are not limited to:

•            Assist with CRM inventory structure, management, & fulfillment scheduling with Stone Timber River software

•            Rate card optimization analysis and benchmarking

•            Importing, tracking, and sharing relevant Digital and Social media engagement

•            Conduct CRM new hire training, along with ongoing supplemental user training and adoption

•            Assist management team with maintaining updated and accurate sales and retention pipelines

•            Ongoing CRM system enhancements with a focus on efficiency, usability, and workflows

•            Using Scarborough data to identify prospects and help build sales and renewal proposals

•            Using Comscore internet software for competitor analysis and strategy

•            Serve as point of contact for all internal sponsorship reporting and dashboarding

•            Handle all NFL and NBA league mandated reporting requirements

•            Provide data and insights to service team to deepen partner relationships (year end recaps, etc)

•            Harness CRM to increase level of in-season relationship building, support, and data sharing

•            Use CRM system to streamline coordination of game day efforts between sponsorship and Game Presentation

•            Serve as point of contact for all internal sponsorship reporting and dashboarding

•            Design other surveys and conduct primary market research

•            Sponsorship email effectiveness study and optimization

•            Assist and support additional facets of Data Analytics department as needed

•            Other ad hoc projects as assigned

Knowledge, Skills and Abilities (KSA):

•             Bachelor’s degree in business, marketing, computer science or a related field

•             Strong interpersonal, communication, and cross-departmental interaction skills

•             Experience presenting sales proposals and/or client support fulfillment

•             Familiarity with market research techniques and data structure

•             Demonstrated data analysis skills with track record of detail orientation

•             Proficient in Microsoft Excel, Outlook, and Power Point

•             Strong ability to multi-task

•             Determined problem solver

•             Basic knowledge of relational databases

Preferred Skills:

•             Experience with Scarborough market research software

•             Experience with customer relationship software, particularly Microsoft Dynamics CRM

•             Experience with Comscore web competitor data analysis

Working Conditions:

•             Typical office environment

•             Must be able to sit and work at a computer 80% of the day

•             Must be able to get around arena to assist with surveying during events/gamedays

•             Working schedule/hours will ebb and flow with NBA/NFL schedules, and will include working some late hours, holidays, nights, and weekends

•             Must be able to lift 20 pounds for general office needs

No phone calls or emails accepted. Please submit your application online through this website.  You will contacted by the hiring manager should your qualifications and experience meet the job requirements. 


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Sales, Service, & Marketing: Game Operations/Presentation
Part-Time/Seasonal Game Night Entertainment Staff (2015-2016 Season) - New Orleans Pelicans (New Orleans, LA)

Game Night Entertainment Staff members will report directly to the Event Presentation Managers. Staff will assist in all aspects of NBA Game Entertainment including on-court entertainment elements as well as pre-game, post-game and concourse activities. Staff will also assist with special events produced by the team at the Smoothie King Center and in the community.

PERIOD WHEN NEEDED: August 2015 – August 2016 (Full NBA season including play-off dates *if applicable) Dates are subject to change.

HOURS REQUIRED: ALL Pelicans home games, special events and some office hours *when applicable. (Hours may vary and aren’t guaranteed)

Responsibilities include, but are not limited to the following:

  • Assist with the set-up, execution and breakdown Pelicans Fest, our pregame block party, all special events including season ticket holder functions, All-Star balloting campaign and Pelicans Junior Training Camps.

  • Assist in the execution of contests and promotions performed during all home games during designated timeouts, quarter breaks and at halftime.

  • Assist with the development and recruitment of members for the Jr. Pelicans Kids’ Club at home games, special events and appearances.
  • Assist with the preparation of game day binders, scripts and checklists.

  • Assist with the coordination of our color guard, national anthem and halftime performances, as well as entertainment groups.

  • Assist with internal and external appearance requests for the New Orleans Pelicans entertainment teams.

  • Assist with the activation of group sales assets during Pelicans home games (Prime-Time Series, Tunnel Kids, High-Five kids, Basketball Buddies, etc).

  • Assist with the coordination of grassroots and community events in and around the New Orleans metro and surrounding areas.

  • Contribute creative ideas for department initiatives focused on the game night experience.
  • Assist in maintaining accurate inventory of props, supplies and costumes used for home games and events.
  • Assist with the unloading, set-up and distribution of premium item giveaways at the Smoothie King Center (must be able to lift up to 50 lbs.)

  • General support of Event Presentation department in daily operations.

  • Represent the New Orleans Pelicans in a professional manner.

  • Perform all other duties and responsibilities as assigned.

 

 

 

CRITERIA/QUALIFICATIONS:

  • Must be able to work ALL Pelicans home games for the upcoming 2015-2016 season. Game day availability is from 10 AM until 10 PM or later. Times are subject to change.

  • Must be able to work all events during August 2015 until August 2016 calendar year. Dates are subject to change.

  • Must be currently pursuing a degree in a related field OR you are a recent college graduate.

  • Must be willing and able to work long, irregular hours including nights, weekends and holidays.

  • Must be able to work in a group setting as well as independently.

  • Must have reliable transportation as well as a valid driver’s license.

  • Must have housing in or around the New Orleans area.

  • Must possess an eagerness to learn about the Sports Event Marketing industry.

  • Must have strong verbal and written communication skills.

  • Must enjoy working with people of all ages, possessing strong team work skills as well as the ability to work independently.

  • Candidates must be self-motivated, organized, professional, mature, and detail oriented.

  • Prior experience with event planning, event execution, game operations and customer service is preferred.

  • Skype capabilities or face to face interview is required to be strongly considered for position once applicants are finalized.

All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

Candidates selected for interviews will be contacted in late July-Early August. Selected staff will be required to attend a mandatory orientation in August.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Event Operations/Management
Event Presentation Coordinator - Oklahoma City Thunder (Oklahoma City, OK)

The Event Presentation Coordinator is responsible for assisting the Manger, Event Presentation with planning and executing all Thunder events, to include, but not limited to, Thunder home games, Season Ticket Member events, draft parties, company meetings, Thunder watch parties, grassroots marketing events and fan festivals.  The coordinator is also responsible for assisting with the development of new assets for entertainment, promotion and sponsorship opportunities.

 Essential Duties and Responsibilities:

 Schedule and execute event planning meetings

Oversee part-time staff, including leading the hiring process, scheduling and time-card approval

Assist with implementation of staff curricula and training programs

Manage concourse entertainment, interactive elements and giveaway distribution at all Thunder home games

Assist with planning and execution for all Thunder events (40+ annually)

Assist with communication of event logistics with various departments, vendors and arena (SMG) staff

Serve as a brand ambassador for the organization during interactions with vendors, sponsors and other constituent groups throughout the community

Organize and manage inventory of all event and game-night equipment and supplies

Maintain good attendance and punctuality

Other duties as assigned

 

Qualifications and Requirements:

A minimum of one year of experience in the field of live event entertainment (sports, theater, concerts, etc.)

Strong creative mind and excellent written and verbal communication skills

Ability to take creative direction and be flexible in the face of change and last-minute initiatives

Ability to think clearly and quickly in high-pressure, time-sensitive situations

Organized and detail-oriented with the ability to creatively solve problems

Strong teamwork and relationship-building talents

Supervisory/leadership experience preferred with the ability to lead and supervise a large staff

Knowledge and interest in basketball and the NBA

Must be willing and able to maintain a varied work schedule that includes evenings, weekends and holidays

Proficiency with Excel, Word, Outlook, etc.

Bachelor’s degree preferred

 

This is a full-time, non-exempt position reporting to the Manager, Event Presentation.


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - June/July 2015 - Philadelphia 76ers (Philadelphia, PA)

Philadelphia 76ers Sales Associate Job Description

This posting is for a June/July 2015 start date.  Please apply only if available to begin full-time employment during this time.

Are you looking to jumpstart your career in the sports business?  Look no further than the Philadelphia 76ers Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the 76ers Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview

The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the 76ers leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

    Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:
• Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
• Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)
Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.
 

Primary (Essential) Duties
• Making sales calls from territory and category lists to area organizations and follow-up as necessary
• Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
• Contacting qualified and unqualified sales leads for new group and season sales
• Managing and servicing existing group accounts
• Handling customer service and ticketing issues of assigned group customers
• Prospecting for new group clients
• Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

• Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements
•    Bachelor’s Degree or equivalent experience 
•    At least one year of sales experience in a fast pace environment
•    Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Expected to work a majority of events/games.


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Premium Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

As a member of the Premium Sales and Service team, as an Account Executive your role is to produce new revenue at an elite level through outbound efforts including; prospecting, cold-calling, networking events, referrals, sales appointments, LinkedIn and other social selling. Your primary focus will be on selling new Premium Products to select categories (Courtside Seats, Club Seats, Theater Boxes, Suite leases and rentals).  You are also responsible for selling a “full menu” of options, including (but not limited to): Ticket Plans, Group Tickets, along with selling everything for the Phoenix Mercury, Arizona Rattlers and other events at US Airways Center. 
In conjunction to producing new revenue, you will be responsible for servicing and re-enrolling a select base of accounts.

This position has a competitive base salary plus an opportutnity to earn high commission.

Primary (Essential) Duties 
•    Meeting and Exceeding yearly sales goals
•    Building and fostering beneficial relationships with new and current members
•    Developing new business via phone sales and face to face presentations, both in arena and off property
•    Working during game nights – entertaining clients and answering customer service and sales questions
•    Attending team and community events for the purpose of maximizing sales opportunities
•    Seeking opportunities to prospect new clients
•    Creating opportunities for new business with existing customers
•    Pursuing prospective customers
•    Networking with the local business area to acquire new business

Knowledge, Skills and/or Abilities

•    Elite sales background, positive attitude, mindset to hustle, strong communication skills and eagerness to      learn are a must
•    Excellent relationship building skills and managing multiple relationships at the same time
•    Strong communication skills, positive attitude, and an eagerness to learn are a must. 
•    Ability to work as a team player
•    Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
•    Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred

Experience/Education Requirements

•    Bachelor’s Degree or equivalent experience is required
•    Minimum of 3 years sales experience (premium sales experience preferred)

Working Conditions and Physical Demands

•    Flexible schedule required to include evenings, weekends, holidays and some overtime to meet business        needs.
•    Must be available for all Suns and Mercury home games, concerts and family shows, along with outside          appointments and events as scheduled
•    Having reliable transportation in an effort to attend out of the office appointments and events as scheduled

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you possess strong business selling skills? Please explain past sales experience in this regard.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Event Operations/Management
Sr. Director of Guest Experience - Portland Trail Blazers & Rip City Management (Portland, OR)

Application Deadline: June 28, 2015 (Applications will be reviewed in the order received, and the selection process may continue until the position is filled. Please submit applications promptly.)

Compensation: DOE + Generous Benefits Package

General Purpose:

The Senior Director of Guest Experience will lead all aspects of the event-related functions that are key to our Guest Experience. This position will be responsible for the Guest Experience, Event Security, and Facility Security departments, and will serve as the primary liaison and contract administrator for our third-party partner relationships with Event Security and Medical Services contractors. The successful candidate will also oversee the creation, implementation, and delivery of a comprehensive Guest Experience program focusing around the NBA Elevate program and existing organizational values and standards.

Essential Functions:

  • Primarily responsible for creating a seamless guest experience. Oversee the integration of existing customer service standards and Elevate program into a comprehensive Guest Experience culture and philosophy.
  • Liaise with all departments to implement all aspects of the Guest Experience program including a world class training plan, full-time and part-time staff recognition, and guest feedback and satisfaction tracking.
  • Maintain ownership of the promotion and training of the Elevate Program, including leading the Elevate Steering Committees and sub-committees, working closely with key internal stakeholders and outside vendors to develop training programs, and liaising with the NBA to administer and report on program metrics, success stories, and planning.
  • Identify secret shop partners and work with them to develop shop criteria, frequency, planning, and continuous improvement
  • Lead, manage and mentor multiple cross-disciplinary managers and teams within the organization towards a common mission and purpose
  • Prepare, review, and monitor Security and Guest Experience operating budgets to ensure efficient operations within budget limitations.
  • Oversee risk management responsibilities (in conjunction with Facility Security & Event Safety Inspectors) to manage organizational risk and exposure to liability
  • Optimize relationships with third-party partners to ensure consistency of service and manage event related expenses
  • Serve as Front of House Manager for events
  • Create event staffing plans and financial settlement documents. Collaborate with Event Department to ensure proper staffing for events based on internal and external needs, manage client relationships, and provide a seamless promoter and artist experience
  • Responsible for the continued development of our Emergency Operating Plan, including updating plan documents and conducting essential training
  • Responsible for managing and developing employee performance.  Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
  • Primarily responsible for addressing guest issues and proactively resolving problems
  • Responsible for creation and execution of department business plans and subsequent resourcing
  • Maintain strong relationships with local public safety authorities
  • Responsible for, and in some cases partners with HR and outside resources, to lead and develop additional training activities across the business in alignment with service initiatives and seasonal changes in staffing

Qualifications:

  • Minimum of 7+ years’ experience related to: guest experience, event management, or facility security
  • 5 years of direct leadership experience where coaching and performance is emphasized
  • Bachelor degree in related field preferred
  • Experience developing and presenting training materials across multiple leadership levels and departments
  • Proven track record of building high performance teams
  • Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees
  • Strong business acumen
  • Guest experience background in a multi-venue property environment preferred
  • Previous experience in sports or entertainment preferred
  • Ability to regularly work on evenings and weekends within a flexible schedule

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

The Trail Blazers & Rip City Management are committed to providing the safest possible work environment for our employees and guests. In order to maintain this environment we are committed to a drug free workplace where pre-employment background checks and/or drug screens are required.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Services - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:  The primary responsibilities of the New Arena Account Manager, Ticket Services are customer service and retention of full season ticket memberships, selling full season ticket memberships, partial ticket packages and/or groups for the Sacramento Kings.  The new downtown Sacramento Sports and Entertainment Center is opening next year, and candidates with experience relocating season ticket members from one arena to another will be highly regarded.

This is an amazing opportunity to take the next step in your sports sales and service career with a team committed to professional growth and career development.  Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more.  New Arena Account Managers will continue to perfect their sales and influencing skills with a focus on member retention, while also selling Season Tickets, Partial Plan Tickets and Group Ticket Packages.  The ideal candidate is customer service focused, driven, and passionate about a career in professional sports ticket sales and service.

Qualified candidates will possess a strong work ethic and the determination to succeed in a highly competitive, fast paced, and rewarding work environment with high earning potential.  Continual training and skill development will be provided. 

Key Responsibility Areas:

  • Develop, enhance and maintain relationships with season ticket members via phone, e-mail and face to face appointments with an emphasis on member engagement.

  • Provide excellent customer service to ensure repeat business.

  • Maintain accurate customer profile information and payments using Archtics and Salesforce.com.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and sound decisions based on available facts.

  • Enthusiastically answer routine calls such as game night questions, customer profile changes and account balances. 

  • Coordinate annual projects related to seat relocation, renewals and playoffs.

  • Generate referrals from existing members, contact past customers and cold-call new sales leads to drive sales.

  • Work game nights and on and offsite event nights to engage with members and support ticket sales initiatives.

  • Recognize and relentlessly pursue sales opportunities.

  • Create opportunities for new business with existing customers.

  • Meet all individual performance and development goals within specified timeframes.

  • Maintain attendance and punctuality.

  • Perform other duties as assigned.

  • Actively participate in sales skills training and development opportunities.

Qualifications:

  • Bachelor’s degree in Business, Sports Management, or related field.

  • Self-starter with a positive attitude; committed to teamwork.

  • Excellent communication skills; customer service-oriented.

  • Outstanding problem-solving skills & ability to multi-task.

  • High level of confidence, enthusiasm, and personal accountability.

  • Solid prioritization and organizational skills.

  • Two or more years of successful sales and/or service experience, preferably in sports, hospitality or entertainment group sales.

  • Experience with Archtics, Salesforce.com, and Excel preferred.

  • Ability to work nights/weekends/flexible schedule.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you applying for this position?
2. What experience do you have with season ticket member seat relocation?
3. What professional qualities or professional experiences can you provide that is relevant to this position?
4. What are your career goals 5 years from today?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

SUMMARY:

Are you currently in the top 10% and looking for the next challenge? As a New Arena Account Manager you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena. This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry veterans and Fortune 500 sellers with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement. The position focuses initially on selling season tickets and plans into the Kings current arena offering priority for the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

This is an opportunity to join a team thriving as the recent league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products. The primary responsibility of the New Arena Account Manager, Ticket Sales is to sell new season ticket memberships, mini-plans and group tickets to new business and individual prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more. Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

Key Responsibility Areas (KRA’s):

Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce CRM

Qualifications:
• Bachelor’s degree in Business, Sports Management, or related field
• Proven track record of top 10% results with two or more years of successful sales experience in a sports or Fortune 500 environment
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

                                

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your ability to overcome objections.
2. What has separated your success from your peers?
3. What are your salary requirements?


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Manager - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

SUMMARY: Responsible for generating new business revenue through premium sales efforts. Position will also be responsible for new business developed through season tickets, partial plans, and suites/loft plans via phone, networking events and face to face presentation. Responsibilities also include providing exceptional service to premium and luxury customers.

Key Responsibility Areas (KRA’s):

  • Identify and sell available premium inventory ticket products in Kings New Arena.

  • Meet all daily and weekly goals as it relates to activity levels (calls, appointments, prospecting, etc).

  • Meet and exceed all weekly, monthly and annual goals related to new business and retention.

  • Generate qualified leads via outbound phone calls, face-to-face meetings, in-game entertainment and networking.

  • Assist with development of Premium sales plan.

  • Develop and maintain updated, concise weekly sales reports for all Premium Products.

  • Involvement in game day activities, promotions and sales for all events.

  • Facilitate special projects as assigned.

  • Additional related duties as assigned.

Qualifications and Requirements:                   

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

  • Previous sales experience a must.

  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must be highly organized with ability to multi-task.

  • Must have strong interpersonal communication skills.

  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

  • Minimum of (3) years sales experience in sports or entertainment industry preferred.

  • Strong customer service and interpersonal skills.

  • Must be proficient in Archtics, MS Word, Excel, PowerPoint and Outlook.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your Ticket Sales Experience. How many years?
3. Please tell me your experience selling high-end premium inventory? How many years?
4. What are your salary requirements?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Business Manager - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

SUMMARY: The Partner Business Manager (PBM) delivers unique value to the Sacramento Kings corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate. PBM must be able to up-sell and renew current partner base.

Key Responsibility Areas (KRA’s):

  • Understand and implement all of the Sacramento Kings’ corporate partners’ contractual elements as relevant to assigned accounts.

  • Ability to provide added value to the partnership through researching and identifying new business opportunities and activations which achieve partner objectives and return on investment/objective annually.

  • Supervise all aspects of project management on assigned accounts to include: Contract Asset Implementation, Broadcast - Radio and Television, Signage, Publications, Activations, Hospitality, Budget Management, Business Development, Relationship Enhancement

  • Responsible for the creation, accuracy, presentation and delivery of all business collateral to include: Renewal Presentations & Sales Worksheets, Seasonal Business Plan and Implementation Guide, Mid-Season Reviews, Annual Reports, and Ancillary Partner Communication.

  • Ability to manage and prioritize each brand (Kings and Sleep Train Arena) and its associated assets as it relates to the Partner Business Manager’s portfolio of assigned accounts.  

  • Various other duties and projects as assigned.

  • Ability to Up-Sell and Renew current client base.

Education and/or Experience                    

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

  • Minimum of three years in a marketing position with a consumer brand, agency or media property.

  • Previous sales experience a must.

  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.

  • Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must be highly organized with ability to multi-task.

  • Must have strong interpersonal communication skills.

  • Retail sales promotion or marketing experience required.

  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena well underway for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 2nd for the happiest places to work and 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest Premium Sales tools such as LinkedIn Sales Navigator and ToutApp, analytics-based lead scoring, rapid dialing connectivity, and industry leading CRM.  Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Manager - Texas Legends (Frisco, TX)

This position will have an emphasis in selling to groups. Responsible for maximizing revenue from the sale of tickets to groups. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for groups;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Ticket Sales
Director of Business Development - Texas Legends (Frisco, TX)

Responsible for maximizing revenue from the sale of tickets to consumers, groups and corporations. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for season, group and individual tickets;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - The Madison Square Garden Company (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment. Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment. Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required. Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales. Computer proficiency required. Must be flexible to work evenings and weekends as required.


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Sales, Service, & Marketing: Ticket Sales Management
Director of Group Sales and Service - The New Orleans Pelicans (Metairie, LA)

 Overall Purpose:

The primary responsibility of the Director of Group Sales and Service is to build the New Orleans Pelicans Group ticket business on a year over year basis.  The Director of Group Sales and Service is expected to take ownership of and be held accountable to achieving budgeted group ticket & revenue goals.

Responsibilities:

  • Develop and implement sales plans with goal of maximizing group revenue & tickets. 

  • Develop and implement group service plans to maximize the retention & sell through of existing group clients. 

  • Manage, train and develop a team consisting of Group Sales Account Executives & Group Service Team including directing sales & service activities, setting and reviewing sales targets and mentoring

  • Assist the Senior Director of Ticket Sales and/or Vice President of Sales with the creation, planning, communication and implementation of all special projects, promotions and programs as it relates to the group ticket business line

  • Work closely with the leaders of Season Ticket Account Executive, New Business Development, Season Ticket Service & Retention, Premium Services, Manager of Ticket Operations & Sponsorship teams to maximize the sale of group tickets through their sales teams

  • Effectively implement electronic group sales initiatives

  • Lead the development of creative group sales strategies that incorporate CRM

     

     

    Additional Responsibilities:

  • Generate weekly sales reports

  • Aid in preparation and management of Group Sales budget

  • Provide Group Sales AE’s support on appointment and phone based sales calls

  • Aid in the resolution of customer concerns

  • Perform various duties on game nights including entertaining clients and prospects

  • Attend team and community events for the purpose of maximizing sales and service opportunities.

  • Ability to work in a dynamic team environment with all levels in the organization

  • Ability to work under the stress of deadlines and prioritize work when given multiple projects

  • Ability to take direction and work well with others

  • Ability to work flexible hours including evenings, weekends, some holidays and event nights

  • Other duties as assigned, some temporary & some permanent

    Qualifications:

  • At least 3 years of Group Sales experience, in sports or entertainment industry preferred

  • At least 1 year of Group Sales management experience, in sports or entertainment industry preferred

  • Proficient with Microsoft Office (Word, Excel & Powerpoint)

  • Proficient with Microsoft CRM and Ticketmaster Archtics preferred

  • Excellent verbal and written communication skills


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Sales, Service, & Marketing: Advertising/Agency
Group Sales Specialist - The New York Knicks (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment.

Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment.

Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required.

Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales.

Computer proficiency required. Must be flexible to work evenings and weekends as required.

In order to be considered for this role, you must apply to our career website.

https://thegarden.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=14-6771


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Sales, Service, & Marketing: Ticket Operations
Part Time - Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

General Description:
This part-time position is dedicated to the efficient servicing of all guests at the Toyota Center box office on game nights and events. Position also interacts with third party customers and personnel at all levels of the Rockets & Aeros. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Sell tickets via Vertical Alliance system.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and balance a simple bank.


MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritix or similar ticket system preferred
• Ability to work evenings, with most shifts beginning at 5:00PM, weekends, holidays as scheduled


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.


*By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 
Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. : Yes/No I am able to arrive at 5:00 p.m. to work events.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience?
2. Do you have previous experiece in the sports industry


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