Current available jobs in Sales, Service, & Marketing:


» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-Group Ticket Sales & Youth Basketball Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Account Executive - Delaware 87ers - Delaware 87ers (Wilmington, DE)
» MARKETING & GAME OPERATIONS MANAGER - Delaware 87ers (Wilmington, DE)
» Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)
» Business Analyst - Houston Rockets/Toyota Center (Houston, TX)
» Consumer Sales Executive - Indiana Pacers (Indianapolois, IN)
» Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)
» Account Executive - Group Sales - Iowa Energy (Des Moines, IA)
» Director of Marketing - LA Clippers (Los Angeles, CA)
» Entertainment Manager - LA Clippers (Los Angeles, CA)
» Ticket Operations Coordinator - LA Clippers (Los Angeles, CA)
» Manager/Director, Youth Basketball Programming - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)
» Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)
» Account Executive, Inside Sales - Monumental Sports & Entertainment (Washington, DC)
» Manager, Strategy & Research - Monumental Sports & Entertainment (Washington, DC)
» Coordinator, Strategy & Research - Monumental Sports & Entertainment (Was, DC)
» Analyst, Business Development - Monumental Sports & Entertainment (Washington, DC)
» Manager Service & Retention New York Knicks - New York Knicks (New York, NY)
» Director, Business Development - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Ticket Sales Manager - Orlando Magic (Orlando, fl)
» Sr. Manager, Membership Sales - Phoenix Suns (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» VP, Game Entertainment - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Game Entertainment Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Game Entertainment Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Phoenix Suns/Mercury Street Team - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Franchise Partnership Sales Manager - San Antonio Stars & San Antonio Rampage (San Antonio, Tx)
» Corporate Sponsorship Sales - Texas Legends (Frisco, TX)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» VIP Services Manager - Utah Jazz (Salt Lake City, UT)



Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including multi-year suite agreements, premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUITES AND RESPONSIBILITES

·         Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;

·         Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

·         Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Ticket Sales;

·         Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

·         Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

·         Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

·         Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

·         Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.     Education and/or Experience

·         Bachelor’s degree required;

·         1-2 years experience working in sales (preferably in ticket sales for a professional sports franchise);

·         Experience working with database applications.

B.     Knowledge/Skills/Abilities

·         Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

·         Must have the ability to maintain an impeccable professional appearance;

·         Must have experience with face-to-face presentations and event selling;

·         Must be proficient with Microsoft Office, Outlook and related software skills;

·         Must have strong time management and organizational skills;

·         Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

·         Must have a strong sense of self-awareness and emotional intelligence;

·         Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

·         Must have an interest and ability in serving others as one of the primary functions of their job;

·         Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

·         Must be a flexible and reliable team player, both within own department and within company as a whole;

·         Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

·         Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.     Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

May be required to travel on rare occasions (less than 5%); trips may require air travel and/or overnight stay for one or more nights.

B.     Physical Demands

This position requires the ability to lift up to 10 pounds.

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend all Brooklyn Nets games as well as other Barclays Center events as needed.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Membership
Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Swarm365 members' accounts as well as providing exceptional service.  Position will interact with vendors, clients, and internal departments to fulfill Swarm365 member requests and obligations.  Position will also assist with renewal process for all Swarm365 members.  The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary liaison between Swarm365 members and organization/arena providing exceptional customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of Swarm365 member’s accounts
  • Assist in securing payments from Swarm365 members and other ticket packages
  • Process Swarm365 members additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling Swarm365 member requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts
  • Perform administrative functions as needed
  • Create and maintain service/renewal reports
  • Update and maintain Swarm365 member information in company database
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of
  • the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, Powerpoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Detail oriented
  • Ability to multi-task
  • Working knowledge of Ticketmaster

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus in New Business Development who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages
2. Sell business partner packages and hospitality area memberships to businesses
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Make 60+ outbound phone calls on a daily basis
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Attend networking events to grow prospect pool of potential clients
11. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-Group Ticket Sales & Youth Basketball Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:

1. Develop relationships through sales calls and face-to-face meetings with basketball teams, coaches, school Athletic Directors, etc. in order to sell Chicago Sky group tickets and basketball programming

2. Make 60+ outbound phone calls, reach out to clients via email, utilize LinkedIn Sales Navigator on a daily basis

3. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky with a concentration on the youth basketball market
4. Aid in running Court of Dreams, Team Night Out, and groups that target youth basketball programs/teams/schools
5. Renew existing customers and sales through exceptional customer service practices and problem solving skills

6. Continuously create and implement strategies to prospect, develop, and grow group ticket sales opportunities in the basketball community
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)  

• Knowledge of basketball rules and skills (prior playing experience preferred)  
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. What basketball playing or coaching experience do you possess?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Prospect new fans thru 60+ outbound phone calls, emails, in person meetings, and LinkedIn Sales Navigator
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Delaware 87ers - Delaware 87ers (Wilmington, DE)

The Delaware 87ers are looking to add an outgoing and driven Account Executive to their staff for the 2016-17 NBA Development League season. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION: The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences.  The AE will also sell new group accounts to decision makers within businesses and non-profit organizations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Meet all sales goals assigned.
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
  • Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
  • Develop and maintain a database of potential group and season-seat customers.
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
  • Prospect for quality leads, particularly through asking for referrals.
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
  • Work with the Box Office to update certain sales reports.
  • Complete any customer service an operational duties in season as assigned.
  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

IDEAL CANDIDATE:

  • Experienced in sports team sales, general business sales, or sports management is preferred. 
  • Previous experience in face-to-face and telemarketing sales is ideal.

COMPENSATION: The compensation will depend on experience.  Salary + Commission


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Sales, Service, & Marketing: Marketing
MARKETING & GAME OPERATIONS MANAGER - Delaware 87ers (Wilmington, DE)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Executes all promotional and advertising elements of revenue generating marketing ticket programs including print, broadcast, direct mail, email, web, social and electronic media
  • Develop campaigns based on theme nights, promotional items, and sales situations for single games
  • Assist with media buying & placement
  • Assist with the development and manages schedule and deadlines for advertising and media production
  • Assist the corporate partnership department in developing customized partnership assets throughout Sevens mediums

  • Work with Client Experience Manager on fulfillment aspects for ticket holders and corporate partners

  • Graphic design (designing flyers and other promotional pieces)

  • Coordinate grassroots marketing efforts
  • Manage in-game production and promotional activities, including selecting guests for activities and promotions.
  • Assisting the sales staff with in arena fan experiences.
  • Assist in planning and preparing game operation activities.
  • Develop and manage game operations scripts.
  • Manage all pregame or post game events as assigned.
  • Plan and execute all Season Ticket Member and community events. 
  • Serve as the weekly liaison between the organization and the University including the coordination of event set up, staffing and game operation needs.

IDEAL CANDIDATE:

  • Strong marketing and game operations background.
  • A minimum of one year of event/promotion execution or agency account experience and/or a degree in marketing or related field preferred.
  • Possess high energy, be flexible, and must be able to handle multiple tasks
  • Strong problem solving and decision making ability.
  • Proficient computer skills with Microsoft Office including Word, Excel, Outlook, and Photoshop.
  • Knowledge of Adobe Illustrator is preferred.
  • The ability to work evening and weekend hours.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)

MINIMUM POSITION RESPONSIBILITIES:

·         New ticket sales encompassing Denver Nuggets® Season Tickets, Partial- Plans, Group Tickets and other Nuggets Package Ticket sales.

·         Prospects, networks, set appointments, and aggressively sells all available ticket packages.

·         Works games and sales events.

·         Executes developed ticket sales prospecting promotions.

·         Handles a high level of sales activity, including 300 cold calls per week and 5-7 sales appointments per week.

·         Transportation for appointments and ticket delivery a must.

·         Meets defined sales goals.

·         Represents, actively promotes, and sells teams at events.

MINIMUM POSITION QUALIFICATIONS:

·         Bachelor’s degree or equivalent combination of education and experience.

·         Strong written and verbal communication skills.

·         Ability to quickly build rapport with customers and assess customer needs.

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle   driving standards.

PREFERRED POSITION QUALIFICATIONS:

·         Advanced sales training.

·         Minimum of one year professional sports industry experience.

·         Minimum of one year outside/inside sales experience.

·         Considerable knowledge of ticket sales processes and procedures.

·         Firm understanding of Kroenke Sports ticket products and services.

·         Knowledge of the NBA and Denver Nuggets®.

·         Established client base or extensive knowledge of Denver Metro market.


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Houston Rockets/Toyota Center (Houston, TX)

GENERAL DESCRIPTION:

As a member of the Strategy and Analytics Team, you will play an integral role in business operations and development initiatives for the Houston Rockets and Toyota Center.  Our mission is to help our leadership identify and capitalize on new opportunities to deliver championship-caliber experiences to our customers and create value for our organization.  With this in focus, we collaborate with decision-makers across the company to understand their objectives, provide detailed guidance on how to achieve them, and deploy the actual solutions to do so.  We wear many hats, but at our core, we are inquisitive researchers and creative problem solvers with a passion for business, basketball, and live entertainment.

Your role as a Business Analyst will span a variety of functions, including revenue management, sales and marketing operations, market research, and business intelligence.  You will have the opportunity to collaborate with nearly every business unit in the organization and gain exposure to senior leadership.  Your primary responsibilities will include (but are not limited to):

Revenue Management:

  • Track primary/secondary market sales for events and trigger actions to maximize yield and capture attentive audience

  •  Analyze historical pricing, yield, sell-through, and renewal rates for recommendations on pricing structures

  • Forecast ticket sales and analyze patterns to create marketing, pricing, and budget strategies

 Sales and Marketing Operations:

  • Identify key customer segments and build lead lists for sales campaigns

  • Assist with development of automated email/mobile marketing programs

  • Cleanse and enrich lead/customer information while working closely with CRM Administrator and digital marketing team

 Business Intelligence:

  • Create visualizations of sales, marketing, event operations, and survey data and perform exploratory/confirmatory analysis

  • Distribute findings and data to department heads in order to utilize findings in real time

  • Maintain BI platform and assist in rolling out new features as needed

 General Business Research:

  • Manage all survey research efforts, including post-event feedback surveys and larger studies of customer segments pertaining to partnership needs

  • Compile fan demographic and behavioral data to support partnership proposals

  • Provide analysis for annual partnership recaps

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree required, preferably in statistics, economics, finance, marketing, or a related field.  Advanced degree a plus.

  • 2-5 years of experience data science, consulting, or finance is preferred.  Background in customer and market research, revenue management, statistical analysis, digital marketing, CRM, or other sports-related experience a plus.

  • Advanced proficiency in Microsoft Excel and PowerPoint required

  • Working knowledge of Tableau, SQL, and Salesforce.com preferred

  • Working knowledge of Python, R, and Amazon Web Services a plus

  • Demonstrate leadership and self-motivation, owning projects from start to finish

  • Work with a strong sense of urgency and attention to detail

  • Multi-task and prioritize tasks across different projects

  • Communicate and collaborate effectively with teammates and stakeholders

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.

  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.

  • The employee must be available on certain nights and weekends based on the demands of sports and live entertainment schedules.

  • The employee must be able to transfer and move items for departmental needs.

  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer


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Sales, Service, & Marketing: Ticket Sales
Consumer Sales Executive - Indiana Pacers (Indianapolois, IN)

DO YOU WANT TO CLIMB THE MOUNTAIN?

In any industry you’ll find professionals who are content with camping at a certain level of development.  You’ll also find a rare breed that are never content and look to continually learn and grow.  At the Pacers, we pride ourselves on seeking out “climbers” to be a part of our team.

Specifically, we’re looking for future all-stars that are looking to get drafted and start their professional career. We are hiring in our tickets sales department right now! If you want to be the best and be a part of something special that is on the rise, the Pacers are the team for you.

TRAIN LIKE A CHAMPION

Whether your name is Paul George or you work in our Ticket Sales Department, the Pacers believe in constant improvement. We believe in training, training and more training! Our leadership team will be working with you every step of the way to ensure you become a superstar!

You’ll be coached by a leadership team that has a combined 30+ years of sports sales and management experience. Charlie Slonaker (Director of Ticket Sales – Group & Consumer) and Justin Ramquist (Director of Ticket Sales – Corporate & Premium) will be conducting your training and teaching you everything you need to know to perform at a championship level. Additionally, you’ll have support from an experienced and accomplished senior leadership team including one SportsBusiness Journal Forty Under 40 Award Winner (Todd Taylor - Senior Vice President, Chief Sales and Marketing Officer) and another architect of the longest sellout streak in professional sports history (Barry Gibson – Vice President of Ticket Sales Development).

THE GAMEPLAN

This is a great launching point to begin your career in sports ticket sales. You'll be making phone calls, scheduling meetings, and attending events with qualified Pacers ticket prospects to sell them ticket packages. You’ll develop and manage relationships while providing exemplary customer service. The majority of your time will be spent in the office but you may work various community and in-arena events along with all of our 40+ home games. We don’t expect you to already understand how to sell tickets. We’ll provide you with first class training and support to help you be successful.

MAIN DUTIES

1. Make 80+ phone calls per day to qualified prospects with a focus of generating full season and partial season ticket sales
2. Manage relationships of both ticket package accounts you sell as well as inherited accounts
3. Be available to work up to 40+ home games
4. Other duties as assigned

ROLE PLAYERS NEED NOT APPLY. WE’RE LOOKING FOR HALL OF FAMERS!

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented, and who have the desire to climb to the top of the industry. Are you ready to be our next All-Star?

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university.

Note: This is a seasonal position that works 40 hours per week with compensation consisting of an hourly wage plus commission.  Hours may include evenings, weekends, and holidays.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)

Title: Account Executive – Season Tickets
Reports To: Director of Ticket Sales

Summary:
The Iowa Energy are NBA Development League affiliates of the Memphis Grizzlies.  Located in Des Moines, Iowa, the Energy are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Energy are looking for a motivated sports professional(s) to join our sales staff selling season tickets and partial plans to companies, organizations and individuals.

Duties and Responsibilities:

• Sell a full menu of ticket products including, but not limited to full and partial season ticket packages

• Make cold calls from lists provided to sell full and partial season ticket packages; generate own leads through referrals, networking and effective research

• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events

• Renew existing season ticket accounts

• Attend outside events with the purpose of selling ticket packages

• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

• Contact past customers in order to generate new ticket sales

• Effectively handle incoming sales calls from prospective customers for all ticket sales products

• Meet or exceed assigned sales goals for all ticket products

• Work events and games as assigned to support ticket sales efforts and promotional initiatives

• Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications:

The Iowa Energy are NBA Development League affiliates of the Memphis Grizzlies.  Located in Des Moines, Iowa, the Energy are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Energy are looking for a motivated sports professional(s) to join our sales staff selling group tickets and hospitality packages to companies, organizations and individuals. 

• Ability to meet tight deadlines and work well under pressure.

• Strong organizational skills, time management skills and attention to detail required.

• Strong verbal and written communication skills

• Ability to prioritize and manage multiple tasks/projects

• Ability to work independently without supervision, be self-directed and demonstrate initiative

• Ability to take direction without follow up

• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships

• Exhibit good judgment and decision-making skills.

• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Group Sales - Iowa Energy (Des Moines, IA)

Title: Account Executive - Group Sales

Reports To: Group Sales ManagerDirector of Ticket Sales

Summary

The Iowa Energy are NBA Development League affiliates of the Memphis Grizzlies.  Located in Des Moines, Iowa, the Energy are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Energy are looking for a motivated sports professional(s) to join our sales staff selling group tickets and hospitality packages to companies, organizations and individuals. 

Duties and Responsibilities

  • Sell a full menu of ticket products including, but not limited to group ticket and hospitality packages

  • Make cold calls from lists provided to sell group ticket packages; generate own leads through referrals, networking and effective research

  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events

  • Renew and grow existing group ticket base

  • Create group theme nights and targeted group events to drive ticket sales

  • Sell full season and partial season packages to contribute to the overall ticket revenue

  • Attend outside events with the purpose of group ticket packages

  • Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Contact past customers in order to generate new sales

  • Effectively handle incoming sales calls from prospective customers for all ticket sales products

  • Meet or exceed assigned sales goals for all ticket products

  • Work events and games as assigned to support ticket sales efforts and promotional initiatives

  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications

  • Ability to meet tight deadlines and work well under pressure.

  • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills

  • Ability to prioritize and manage multiple tasks/projects

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Ability to take direction without follow up

  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships

  • Exhibit good judgment and decision-making skills.

  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?


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Sales, Service, & Marketing: Marketing
Director of Marketing - LA Clippers (Los Angeles, CA)

Job Summary 

The Director of Marketing will manage and execute integrated marketing programs consistent with the brand and corporate strategy. This position is responsible for leading the company's marketing initiatives including; brand presentation, marketing strategy, advertising and promotional campaigns, youth and multicultural segment marketing, field marketing initiatives, collateral development, promotions, and other strategies. The Director of Marketing will work closely with business departments to drive their programs and help meet their respective business goals.

Principal Duties and Responsibilities

·         Lead the development and execution of innovative marketing strategies.

·         Manage and track advertising campaigns to drive revenue and brand awareness.

·         Collaborate with external agencies and internal resources to develop campaign creative and promotional materials that elevate the LA Clippers brand and drive revenue growth.

·         Lead development of the annual marketing calendar in partnership with the VP of Marketing.

·         Oversee the usage of the LA Clippers brand and its marks across all media & communications.

·         Develop and implement marketing strategies to grow awareness of and affinity for the LA Clippers within the youth and multicultural segments.

·         Partner effectively with internal teams including Ticket Sales, Groups, Communications, Digital and Corporate Partnerships to develop materials.

·         Implement and maintain SEO / SEM campaigns to maximize campaign effectiveness and revenue through digital channels.

·         Drive sales support initiatives including competitive analysis, sales prospecting and market research. Must have a keen sense of trends and opportunities in the market. Must be able to hone in on specific target markets in the area and tailor message appropriately.

·         Oversee all marketing activities on a daily basis including management of the Marketing Manager, Graphic Designer and the marketing internship program.

·         Help oversee and manage special events and community initiatives.


Characteristics / Qualifications

·         Bachelor’s degree required.

·         Minimum of five (5) years of experience in marketing, sports & entertainment or related marketing role.

·         Detailed-oriented with ability to oversee multiple projects from origin through execution.

·         Ability to think strategically and creatively and to effectively communicate thoughts and ideas. 

·         Experience with marketing and sponsorship program development and execution.

·         Exceptional project management skills and ability to collaborate with cross-functional teams.

·         Excellent interpersonal skills and ability to interact with all levels of the organization, business and community partners, clients, agencies, and fans.

·         Knowledge of the L.A. / Southern California market preferred.

·         Flexibility in working extended hours including evenings, weekends and holidays as necessary.

·         Prior experience in multicultural marketing, youth marketing, and/or event marketing a plus.

·         Willingness to learn and ability to flourish in a high growth, dynamic, entrepreneurial environment.

·         Excellent time management, written and oral communication skills.

·         Self-starter who is energetic with a hands-on approach.


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Sales, Service, & Marketing: Game Operations/Presentation
Entertainment Manager - LA Clippers (Los Angeles, CA)

Job Summary

The Entertainment Manager is responsible for overseeing all of the Club’s entertainment assets, including but not limited to Clippers Spirit, Kid Clippers, and Hoop Troop. This role focuses on the administration of these teams’ logistical details and ensuring they have the proper resources to prepare for and execute their performances.  The Entertainment Manager also assists with handling logistics and details related to game entertainment, such as national anthem performers and halftime acts. 

Principal Duties and Responsibilities

·         Manage three or more entertainment teams, including performers and coaches. 

·         Act as entertainment stage manager on game days: 

o   Attend all preseason, regular season and post season games.

o   Create entertainment teams’ information sheets.

o   Provide Instruction and direction to ensure all contests, performances and sponsor elements are properly executed.

·         Work closely with Creative Director on creative direction and execution for entertainment teams.

·         Attend / coordinate additional team events as necessary.

·         Attend 35% of overall entertainment teams’ rehearsals.

·         Coordinate rehearsal schedules and secure rehearsal space.

·         Coordinate staffing schedules for in-game elements and external appearances.

·         Assist with coordination of auditions and photo shoots.

·         Promote growth of entertainment brand through appearance bookings, web and social media outlets.

·         Market entertainment team camps, clinics, auditions, and appearances.

·         Coordinate payroll and additional administrative paperwork for all entertainment teams staff.

·         Facilitate payment of entertainment invoices and expenses.

·         Work with sponsorship to brainstorm entertainment engagement with partners, including but not limited to:  hair, makeup and fitness.

·         Management of Clippers Spirit social media accounts.

·         Determine efficient processes for creative content approval, appearance requests, game day needs, and other entertainment projects.

·         Track spending and maintain budget records.

·         Assist Director, Game Presentation and Creative Director with any other needs.

Characteristics / Qualifications

·         Bachelor’s degree required.

·         Minimum of two (2) years of marketing or entertainment experience.

·         Minimum of two (2) years of administrative experience.

·         Game production experience a plus.

·         Experience with other professional sports organizations a plus.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Coordinator - LA Clippers (Los Angeles, CA)

Job Summary

Under general supervision, the Ticket Operations Coordinator is responsible for working on all aspects of ticketing operations for the LA Clippers as well as providing support and assistance in the areas of ticket allocation, ticket inventory control, order fulfillment and ticket distribution.

Principal Duties and Responsibilities

·         Coordinate ticket operations, process and fulfill group, partial plan and season ticket orders for the team.

·         Assist with printing and distribution of tickets.

·         Process payments and daily sales reports.

·         Assist with reporting sales numbers and revenue to the Finance Department.

·         Reconcile daily, monthly and seasonal financial statements.

·         Provide Archtics support for Fan Relations Representatives, Account Executives and Group Sales staff.

·         Assist customers with account manager and nbatickets.com.

·         Coordinate Season Ticket/Customer Service window at the STAPLES Center box office on game days.

·         Assist with Database/CRM and social media management.

·         Coordinate and assist in any ticket office projects such as mailing, invoices, etc.

·         Assist with the maintaining all financial databases and spreadsheets related to ticket sales and operations.

·         Ensures accurate recording of payment and ticket information.

·         Implement any new ideas to improve the day to day work flow of the Ticket Operations department.

·         Assist with customer service issues during events.

·         Performs other duties as assigned.

Characteristics / Qualifications

·         Bachelor’s degree in business, management, sports marketing or a related field.

·         At least two (2) years of experience in ticket operations and/or ticket sales.

·         At least one (1) year of customer service experience.

·         Proficient knowledge of Archtics, Outbox and Veritix ticketing systems.

·         Cash handling/reconciling experience.

·         Proficient in Microsoft Word, Excel and Outlook.

·         Excellent organization skills and attention to detail.

·         Ability to work independently and effectively in a high pressure environment.

·         Accepts upon rotation, additional event responsibilities.

·         Must be able to work non-traditional hours, including evenings, weekends and holidays.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Sales & Marketing Management
Manager/Director, Youth Basketball Programming - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Manager/Director, Youth Basketball Programming is responsible for regional and statewide growth of all revenue generating youth basketball programs – including Jr. Grizzlies Leagues, Camps, Clinics and Tournaments – resulting in increased registration and participation.

 

Essential Duties & Responsibilities

  • Initiates and fosters relationships with youth basketball influencers in the state and region, with an eye towards leveraging those relationships to grow Grizzlies basketball programming.
  • Creates structure through a centralized organization for all Grizzlies youth basketball initiatives.
  • Identify growth opportunities for Jr. Grizzlies youth basketball leagues in the state and region with youth organizations, schools, churches, rec centers, etc.
  • Acts as primary point of contact with League Directors relative to logistics, ticket sales and marketing to grow participation in each League.
  • Hires and supervises/or contracts with Camp Directors and coaches throughout the state and region to grow the number of Camp opportunities and camper registrations.
  • Ensures that the highest standards are met relative to the safety of all campers, and the quality of coaches and overall camp experience is maintained throughout all Grizzlies camps.
  • Develops and implements a plan to host tournaments locally and regionally utilizing the Grizzlies marketing reach and League/Camps participant lists – including the potential to host tournaments at FedExForum.
  • Responsible for maintaining a Master Youth Basketball Programming calendar, handles all scheduling, and captures/reports on all KPI’s relative to youth basketball participation to the NBA.
  • Manages Youth Basketball budget and provides accurate and timely reporting regarding revenue and expenses, and recent sales activity.
  • Works closely with the Coordinator of Youth Sports in Community Engagement to leverage all opportunities to promote the Grizzlies, clinics and youth basketball.
  • Works with Partnership Marketing to identify prospects and activation ideas for existing and prospective sponsors of our Youth Basketball Programs.
  • Works closely with ticket sales and operations relative to ticket sales and distribution for all programming.
  • Work with other departments (PR, Marketing, Broadcasting, Digital) to publicize Grizzlies Youth Basketball programs through various marketing and promotional channels.
  • Represents the Grizzlies at youth basketball-related community events and speaking engagements.
  • Responsible for promoting the Grizzlies brand at all times.
  • Other related duties as required.

Required Skills, Experience and Abilities

  • College degree or equivalent experience preferred
  • 2-3 years of sales experience preferred
  • Possess a strong working knowledge of the game of basketball, as well as a passion and dedication for youth sports
  • Experience managing youth sports camps preferred
  • Ability to develop relationships with local and state youth basketball programs 
  • Great interpersonal skills and talent for communicating clear and effective messages with a variety of different constituencies and groups
  • Highly organized, self-motivated, goal-oriented and responsible - with good time and project management abilities
  • Ability to write reports and develop business/sales plans
  • Must have own transportation and be able to work evenings and weekends as required – willing to travel regionally (up to 50% of the time)
  • Proficiency in using Microsoft Word, Excel and the internet

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

 

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired
           

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Account Executive, Client Service is responsible for all retention and revenue goals associated within their assigned account base of MVP season ticket holders.  They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.  
 

Essential Duties & Responsibilities

  • Meet and exceed all yearly renewal, revenue and fan satisfaction goals
  • Provide world class customer service to our MVP season ticket holders
  • Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.
  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base
  • Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels
  • Make a minimum of fifty outbound calls per day
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base
  • Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base
  • Handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in archtics
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base
  • Provide regular reporting information on renewal intent, ticket usage and other service related initiatives
  • Assist in planning and execution of all MVP Special Events
  • Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;
  • A minimum of two years customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
  • Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations
  • Consummate team player
  • Ability to multi-task, problem solve, and show attention to detail
  • Solid time management skills
  • Proficiency with MS Word, Excel and Outlook
  • Must be able to work evenings and weekends, as required
  • Basic knowledge of Archtics and Ticket Master and CRM

Preferred

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products.  These products include group tickets, group theme night events, single game suite rentals, and season and partial plan tickets.  There will also be Group Tickets Sales responsibilities for FedExForum events as needed. 
 

Essential Duties & Responsibilities

  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Manager, Group Sales
  • Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day with the goal of maximizing all ticket revenue, with a focus on group ticket sales.
  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies and FedExForum ticket products  
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Grizzlies at assigned functions;
  • Continually grow revenue in your assigned group category while meeting revenue goals in all sales categories
  • Service and renew existing group sales accounts;
  • Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required
  • Coordinate with other departments to organize and implement group night events;
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities during games and outside normal business hours;
  • Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions and suites-leads to department management.  Work with clients and recommend solutions to their needs;
  • Provide reporting information by maintaining and being able to produce on a regular basis accurate reports regarding group sales, appointments, and account maintenance;
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department;
  • Other related duties as assigned

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;
  • A minimum of two years direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization;
  • Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations;
  • Solid time management skills;
  • Assertive, confident, persistent, and results-oriented approach to selling;
  • A working knowledge of Microsoft Word and Excel;
  • Must be able to work evenings and weekends, as required

Preferred:

  • Knowledge of DSA ticketing system and contact management systems;
  • A minimum of two years post-secondary education in a sales/marketing field;
  • Knowledge of and a passion for professional basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Inside Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview: Responsible for selling and servicing new accounts and creating and implementing new ideas to drive ticket sales revenue.

Responsibilities:

  • Sell a full menu of ticket products for Monumental Sports & Entertainment properties, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.
  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.
  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.
  • Contact past customers in order to generate new ticket sales.
  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 
  • Conduct in-arena appointments and tours of Verizon Center to assist in closing new business and developing new relationships.
  • Meet or exceed assigned sales goals for all ticket products.
  • Work different Monumental Sports events and games as assigned to support ticket sales efforts and promotional initiatives. 
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's Degree. 
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
  • Excellent communication and presentation skills, both written and oral. 
  • Aggressive and competitive approach to the selling process. 
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • Must be able to work evenings and weekends, as required.
  • Experience with TicketMaster, Archtics and Microsoft Office computer software and contact management systems.
  • Prior telemarketing and/or sales experience is preferred but not required.  

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Manager, Strategy & Research - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: This position will work closely with the Strategy & Research team and the Corporate Partnership group to deliver exceptional customer and partner insights across all Monumental Sports & Entertainment properties including Capitals, Wizards, Mystics, AFL Franchise, and Verizon Center. This includes but is not limited to managing Corporate Partnership research and evaluation efforts, overseeing the Monumental Rewards program and working on data visualizations using key performance tools such as Tableau and Fanmanager.

Responsibilities:

  • Assist with the compiling and evaluation of all necessary historical and current sales data, lifestyle data, demographics and spending habits across the Corporate Partnership, Executive Seating and Sales & Service departments.
  • Work with partnership design team to deliver and maintain accurate data in Corporate Partnership presentations, recaps and collateral.
  • Work with partnership research assets (Scarborough, Repucom, Blinkfire, TAB/Geopath, Winmo) to provide analysis and insight into potential and current Corporate Partners.
  • Work with Corporate Partnership sales team to complete Out of Home RFP process.
  • Develop and maintain reporting system for Monumental Rewards points accrual and usage.
  • Liaison with the program’s technology provider, Skidata, for site technical and service issues to identify and resolve issues that may impact site functionality.
  • Work as part of Strategy & Research team with data warehouse provider Fanmanager to ensure integrations and data sources are working properly.
  • Develop customized business visualizations via Tableau for senior level management in Ticket Sales & Service, Corporate Partnership, Rewards, Marketing, Advertising, and other groups in Monumental.
  • Other duties as assigned.

 Minimum Qualifications:

  • Bachelor’s Degree.
  • Minimum two (2) years of experience with research and analysis in a workplace setting, preferably within the sports team or advertising industry.
  • Proficiently experienced with Microsoft Excel.
  • Superior work ethic and a meticulous nature.
  • Effective oral and written communication skills.
  • Experienced working in an office setting.
  • Able to learn quickly and motivation to self-teach.
  • Well organized, thorough, and detail-oriented.
  • Able to develop and maintain successful working relationships.
  • Able to act according to the organizational values at all times.
  • Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends as necessary.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Coordinator, Strategy & Research - Monumental Sports & Entertainment (Was, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: The position is responsible for trafficking Corporate Partnership, Ticket Sales and Marketing efforts across all owned and operated distribution channels. This person will also work closely with the Ticket Sales and Service teams on lead distribution and analysis as well as have day-to-day involvement in the Monumental Rewards program.

Responsibilities:

  • Responsible for coordinating, trafficking and reporting upon Corporate Partnership, Ticket Sales and Marketing assets for Washington Wizards, Washington Capitals, Washington Mystics, Washington AFL, Verizon Center, and Monumental Sports Network across owned digital and traditional platforms utilizing platforms including, but not limited to, Google DoubleClick, Skyview, Colosseo, Eloqua, Facebook, Twitter, and Instagram.
  • Responsible for organizing and working with Monumental Productions team to ensure that Corporate Partnership in-game creative elements are prepared and run efficiently and effectively.
  • Work with internal teams to coordinate installation and removal of in- and out-of-arena physical signage assets.
  • Work with Ticket Sales and Service to facilitate the timely and efficient distribution of sales prospects and leads.
  • Update and deploy daily and weekly reports within Corporate Partnership, Executive Seating, Ticket Sales and Service groups.
  • Manage execution and fulfillment process for Monumental Rewards member benefits.
  • Work with the Customer Services team to manage the rewards calendar and online rewards catalog.
  • Other duties as assigned.

 Minimum Qualifications:

  • Bachelor’s Degree.
  • Minimum one (1) year of experience with trafficking advertising collateral utilizing Google DoubleClick or similar ad platform.
  • Proficiently experienced with Microsoft Excel.
  • Proficiently experienced with SQL and Tableau.
  • Superior work ethic and a meticulous nature.
  • Effective oral and written communication skills.
  • Experienced working in an office setting.
  • Able to learn quickly and motivation to self-teach.
  • Well organized, thorough, and detail-oriented.
  • Able to develop and maintain successful working relationships.
  • Able to act according to the organizational values at all times.
  • Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends as necessary.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Consulting/Strategic Planning
Analyst, Business Development - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: This position is primarily responsible for identifying, evaluating and implementing an array of new revenue growth opportunities for MSE. 

Responsibilities:

  • Provide financial impact analysis to support MSE business initiatives.
  • Responsible for organizing new business intake, including reading/reviewing pitch decks and assuring intake process is completed.
  • Create pitch decks for supervisors to use in executive and client briefings.
  • Manage and track MSE and League (NBA, NHL & AFL) valuation metrics.
  • Responsible for seeking and researching new growth opportunities for MSE.
  • Keep track of all major business transactions in the Sports Industry.
  • Works with Marketing, Finance, Sales and Corporate Partnership groups to develop new business.
  • Also works with Strategy & Research group and external sources to complete market research on new business opportunities.
  •  Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree, MBA preferred.
  • Experience in producing polished and clean finished products with Microsoft Office including Word, PowerPoint and Excel.
  • High proficiency using Microsoft Excel or other statistical software for financial modeling.
  • Knowledge of data collection and analysis techniques, with experience using resulting information to develop forecasting models and analyze proposals.
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization. 
  • Strong analytical thinking and organizational skills.
  • Excellent communication and presentation skills, both written and oral.
  • Highly motivated individuals who thoroughly complete tasks in a timely and organized manner.
  • Resourceful and able to accomplish research assignments with little instruction or guidance needed.
  • Experience with investment due diligence processes and business plan analysis is preferred but not required.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales Management
Manager Service & Retention New York Knicks - New York Knicks (New York, NY)

The Manager of Service & Retention of the New York Knicks will be responsible for day to day oversight of retention strategy and implementation through subscriber engagement, campaign development, and CRM application, in support of the team’s renewal calendar and in-season programming generating $120M+ in renewal revenue. Manager will assist in annual review, development, and implementation of subscriber benefits, events, engagement platforms, incentives, and communication strategy, for all Knicks subscribers, including premium clients (1879, Delta & Club) and Madison Club members, while supporting the broader sports and entertainment sales efforts.

Manager will manage all Knicks CRM-driven campaigns in conjunction with department strategy for service and retention-related efforts. In addition, Manager will be expected to collaborate with retention and marketing teams for Season Subscriber renewal communication, calendar creation, due dates, expiring incentives and campaign execution (in-arena renewals, pre/post game experiences, etc…). Collaboration with marketing partnership teams expected to activate partnerships programming across Knicks subscriber engagements where applicable, including renewal incentives, special offer, added-value and subscriber communication.

Coordinate with VP and Director, Service and Retention for department's year-long retention engagement calendar and startegy supported by renewal trends and data.  Provide oversight to Knicks Service Representatives throughout renewal campaign, tracking efficiencies, renewal rates, identifying at-risk accounts and price codes to maximize renewal rates, including all premium products.

Manager will actively manage new business campaigns and efforts for CRS team representatives; utilizing CRM system to support strategy and improve efficiencies during campaign and out-bound efforts. Manager will have active role in budget management for Rangers subscriber and club retention programs, communications, benefits and events.

Manager will be expected to participates in special projects and performs other duties as assigned.

  • Manage Season Subscriber renewal communication development, deadlines, calendar and execution strategy
  •  Manage and execute subscriber and club retention programs, communications, benefits and events (i.e., Lifer/Family/Entertainment segments, tenure recognition, 1879/ Delta subscribers)
  •  Evaluate and create effective subscriber benefits and renewal incentives
  •  Coordinate marketing partnership activation to subscribers including renewal incentives, special offer, added-value and subscriber communication inclusion
  •  Active role in budget management for all subscriber and club retention programs, communications, benefits and events for Knicks
  •  Participates in special projects and performs other duties as assigned

QUALIFICATIONS:

Management Skills

    • Strong project management skills
    • Creativity across all sales and service touch points
    • Teamwork - ability to collaborate with larger groups from different disciplines including sales, service and marketing to execute programs
    • Self-motivate and resourceful with high level of energy and commitment during season/games
    • Excellent written and oral communication skills

Technical/Functional Competencies

    • Budget management
    • At least 3 years CRM and Ticket Systems Experience
    • Solution oriented thinking, in a high-paced environment
    • Strong ability to multi-task in complex matrix system

  

Key Experiences/Achievements

    • Ticket marketing/sales and event planning a plus
    • Manage cross functional projects/events
    • Ability to develop strategic solutions in high stress, deadline-oriented environment.
    • Demonstrate knowledge of and interest in sports/sports marketing

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Sales, Service, & Marketing: Ticket Sales Management
Director, Business Development - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As the Director of Business Development you’re responsible for all sales of New Memberships (Season Tickets) for the NAZ Suns as well as Partial Plans, Groups, Single Game Tickets and prospective Marketing Partners. You will be asked to build a Business Plan and execute all business development opportunities for NAZ Suns. Also, you’re responsible for leading the strategy around recruiting, training and developing our Sales Team in Northern Arizona. In addition, you are tasked with taking the lead on in game selling, and running new sales events as well as potential Marketing Partnership Opportunities.

Primary (Essential) Duties

  • Recruit, hire, train, coach & develop a staff of Account Executives
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Northern Arizona Suns games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all NAZ Suns home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales Management
Ticket Sales Manager - Orlando Magic (Orlando, fl)

JOB SUMMARY

 

Oversee all aspects of the Ticket Sales Representative Team ensuring maximum efficiency, profitability, and achievement of set revenue goals.  Recruit, hire, train, supervise, manage, motivate, develop, and provide leadership to Ticket Sales Representatives on proper sales techniques and strategies to maximize the selling of season tickets, partial plans, groups and suite rentals.

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director of Season and Plan Sales
  • Indirectly Reports To:                       
  • # of Direct Reports:                1-20

      • FT Staff:                     1-20

      • PT Staff:                     N/A

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

SUPERVISORY RESPONSIBILITIES

 

  • Hire and supervise staff and departmental interns and manage their workflow.

  • Responsible for ongoing coaching and development of staff and timely performance management feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work with Assistant Director of Season and Plan Sales, Ticket Sales Service Manager, and Assistant Director of Tourism & Group Sales in creating an environment that will ensure Ticket Sales Representatives have every opportunity to maximize revenue and achieve all set goals.
  • Develop a sales culture that maximizes generating revenue, professionalism, and an enjoyable working environment.
  • Create an interview process to recruit the best candidates for the ticket sales representative position in cooperation with the Assistant Director of Talent Management.
  • Execute the interview process to hire ticket sales representatives throughout the calendar year.
  • Attend multiple recruiting events and workshops to acquire the top sales talent.
  • Develop sales strategies, procedures, and processes for all Ticket Sales Representatives.
  • Implement sales manual and training materials that include best practices and other applicable guidelines for accountability purposes.
  • Create weekly training activities for ticket sales representatives.
  • Help the Assistant Director of Season and Plan Sales with the creation, planning, communication, and implementation of all ticket sales campaigns, special projects, events and programs.
  • Support Ticket Sales Representatives during outside appointments, meetings, conference calls, and games.
  • Work with Director of Business Strategy to monitor CRM usage and delegate leads.
  • Work with Business Strategy to Identify and research new season ticket, partial plan and group leads.
  • Establish, communicate and document clear sales revenue goals to Ticket Sales Representatives.
  • Provide team with appropriate feedback and direction for development.
  • Meet with each ticket sales representative on a bi-weekly basis to provide feedback, coaching, and mentoring.
  • Attend and participate in weekly sales department meetings as well as mangers meeting.
  • Create weekly ticket and revenue reports as well as hustle stats for Sr. Manager of Season and Plan Sales.
  • Work with the Assistant Director of Season and Plan Sales to develop sales contests and incentives for staff.
  • Work directly with the box office for reporting purposes.
  • Monitor submission of sales documents to ticket office and ensure established procedures are followed.
  • Schedule Ticket Sales Representatives to ensure maximum productivity during both day and evening shifts.
  • Work with the payroll department to finalize time cards and manage overtime hours.
  • Provide excellent customer service.
  • Decision Making Abilities (Select One):  Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None

QUALIFICATIONS

  • Bachelor degree or equivalent professional experience required.

  • 2 - 3 years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.

  • 1-2 of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills. 

  • Experience in managing revenue and expense budgets preferred.

    • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


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Sales, Service, & Marketing: Ticket Sales
Sr. Manager, Membership Sales - Phoenix Suns (Phoenix, AZ)

Job Title:

Sr. Manager-Membership Sales

Job Purpose

As the Sr. Manager of New Membership Sales you’re responsible for all sales of New Memberships (Season Tickets) for Suns and Mercury. You will be asked to build a Business Plan and execute the new membership sales campaign for both properties. Also, you’re responsible for leading the strategy around recruiting, training and developing our New Business Team and Season Sales staffs. In addition, you are tasked with taking the lead on in game selling, and running new sales events.

Primary (Essential) Duties:

  • Recruit, hire, train, coach & develop a staff of Account Executives & Sales Consultants
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Suns & Mercury games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities:

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  •  Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements:

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all Suns and Mercury home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about your sales experience.
2. Tell us about your management experience.
3. Why are you the right fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our Night Sales Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 2-4 month career development program our Sales Consultants will be given the tools to sell memberships, mini-packages, groups, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments for the Phoenix Suns/Mercury and Arizona Rattlers. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our Night Sales Team acts as a training/feeder system towards Suns/Mercury/Rattlers/SES New Business Team positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    50+ Daily phone calls
•    5+ Weekly booked appointments
•    2+ weekly completed appointments
•    8-10 hours per week
•    Hit weekly and monthly sales goals
•    Ability to work evening and weekend shifts

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    Entry level sales position previous sales experience not required
•    High school diploma or GED

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V


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Sales, Service, & Marketing: Game Operations/Presentation
VP, Game Entertainment - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee the brand image, strategy and execution of game entertainment for the Phoenix Suns, Phoenix Mercury and Arizona Rattlers. 

  Primary (Essential) Duties

·  Oversee the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games, as well as select team events

·  Manage Departments’ budget

·  Manage the departments scheduling for graphic/video production

·  Organize and plan entertainment elements for each home game and develop entire season strategy

·  Oversee the departments promotion of entertainment teams through social media sources (Facebook, Twitter, Instagram, Vine, etc)

·  Responsible for the development and execution of the game entertainment strategic plan

·  Work with other departments within the company to coordinate game elements/outside events

·  Support Marketing Partnership sales presentations, re-caps, and other related support

·   Responsible for executing the Phoenix Suns creative vision/brand and ensuring the department/performers adhere to organization standards

·  Work with video team on video content creation for in-game and external use

·  Hire all entertainment team performers and game night personnel

·  Schedule all National Anthem performers and halftime acts to perform at Phoenix Suns home games

·  Have a complete understanding of each performer and staffs responsibilities for each game

·  Attend all home games and select appearances to ensure quality of performance and execution

·  Have an ever-evolving understanding of the industry and market, maintaining current trends throughout the league

·   Idea generation for elements that can enhance the in-arena experience

Knowledge, Skills and/or Abilities

· Strong creative and idea generation skills required

·  Detail oriented with excellent organizational skills

·  Strong budget preparation skills required

·  Excellent administrative and time management skills

·  Ability to meet tight deadlines and work effectively in a high pressure environment

·  Video production skills required

·  Strong writing skills required

·  Knowledge of Click Effects, Chyron Generator, DTVI Statistics preferred.

·  Strong sports knowledge/background preferred

Experience/Education Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 3 years of experience directing an NBA show or equivalent programming required  

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs ?

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V



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Sales, Service, & Marketing: Game Operations/Presentation
Game Entertainment Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Assist in the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games and select Talking Stick Resort Arena events.  

Primary (Essential) Duties 

  • Lead stage manager for all games
  • Direct select Phoenix Mercury games (and other events)
  • Maintain game calendar and serve as a liaison between Game Entertainment and Group Sales
  • Assist in the scheduling and game night assignments for the Phoenix Suns and Phoenix Mercury Ball Kids
  • Assist in the hiring of game night performers and Ball Kids, including payroll, new-hire paperwork and training
  • Assist with prop creation for in-game sponsor contests
  • Maintain/organize storage cage for all game props
  • Assist in generating new ideas for contests, both live and video
  • Schedule and coordinate Sol Patrol practices, game schedule and outside appearances
  • Assist in preparation of all performance team auditions
  • Assist in coordinating performance teams promotional appearances; communicating appearance dates,    times, etc. to performers
  • Attend all home games and select appearances to ensure quality of performance and execution
  • Assign game night staff responsibilities for each home game
  • Have an understanding of each performers/staff responsibility for a game

Knowledge, Skills and/or Abilities

  • Video producing skills preferred
  • Detail oriented with excellent organizational skills
  • Excellent administrative and time management skills
  • Ability to meet tight deadlines and work effectively in a high pressure environment
  • Excel at directive communication
  • Excel at motivating staff/performers and leading by example

Experience/Education Requirements

  • Bachelor’s degree or equivalent experience required
  • At least 2 years of experience as a stage manager for a live sporting event
  • At least 2 years of experience in producing/directing an in-arena sporting event

Working Conditions and Physical Demands

  • Flexibility with an often-evolving schedule of events, appearances, and games to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to attend all home games and select appearances

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2 years of experience as a stage manger for a live sporting event? Explain.
2. Do you have at least 2 years of experience producing/directing an in-arena sporting event? Explain.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation of new Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 
•    Generate revenue through the sale of “new” corporate partnership relationships
•    Make a high volume of dynamic cold calls, conduct client needs analysis meetings and close business in a timely manner
•    Effectively qualify leads and maintain an active pipeline of potential business opportunities
•    Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and the ability to showcase a clear understanding of partner’s marketing goals
•    Network and build positive long term relationships with key decision makers
•    Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
•    Provide accurate and reliable reporting information to be used in forecasting and management updates
     o    Significant understanding of CRM and participation in sales tracking for multiple properties
•    Assist and engage with prospects and partners during Suns/Mercury games and events 
•    Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

•    Experience in pitching six figure partnerships
•    Experience in presenting to Sr. Management Team
•    Demonstrate an understanding of marketplace on both a local and national level
•    Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market 
•    Sufficient understanding of media/advertising buys to communicate value of sponsorship vs. pure media as a marketing solution 
•    Strong interpersonal and leadership abilities with excellent oral and written communication skills 
•    A creative salesperson with the ability to open doors and a demonstrated track record for closing innovative sponsorships and reaching targeted quotas 
•    Strong interpersonal skills and ability to problem solve
•    Strong understanding of MS word, PowerPoint and Excel
•    Ability to multi-task and manage projects/tasks simultaneously 
•    Excellent customer service skills
•    Maintain positive attitude and adapt to fast paced working environment
•    High energy and a personality that thrives in a fast-paced, changing environment 
•    A leading work ethic and a competitive instinct to win

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience
•    Minimum of 3 years of experience in sales
     o    Preferably with a professional sports team or league

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Game Operations/Presentation
Game Entertainment Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 Job Purpose

Assist in the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games and select Talking Stick Resort Arena events.  

Primary (Essential) Duties

  • Use invention, imagination, originality and talent for show direction and production of all Phoenix Suns, Phoenix Mercury, Arizona Rattlers  and select Talking Stick Resort Arena events
  • Implements in-arena sponsor promotions.
  • Coordinates game day logistics such as video, music and stage management
  • Implement unique ideas to enhance game day experience to maximize value for fans and sponsors
  • Work with Marketing Partnerships on sponsor activation elements, concourse table assignments and promotions
  • Organize and plan for each home game and entire season strategy
  • Assist in the production of in-arena videos and graphics
  • Assist in assigning production lists to SunsVision Producers and Editor
  • Work with other departments within the company to coordinate outside events and promotions
  • Assist in the hiring of performers/game night staff for each team
  • Coordinate Suns and Mercury performer appearances
  • Manage payroll for Suns, Mercury and Rattlers performers
  • Assist with the scheduling of National Anthem performers, Honor Guards and halftime acts to perform at games
  • Help to create and modify new and existing props to be used at Suns and Mercury games
  • Have a complete understanding of each performer and staffs responsibilities for each game
  • Attend all home games and select appearances to ensure quality of performance and execution
  • Idea generation for elements that can enhance the in-arena experience

Knowledge, Skills and/or Abilities

  • Video producing skills preferred
  • Music editing skills preferred
  • Chyron Generator skills a plus
  • Strong writing skills preferred
  • Have an ever-evolving understanding of the industry and market, maintaining current trends throughout the league
  • Detail oriented with excellent organizational skills
  • Excellent administrative and time management skills
  • Ability to meet tight deadlines and work effectively in a high pressure environment
  • Excel at directive communication

Experience/Education Requirements

  • At least 3 years of experience in directing/producing an in-arena sporting event
  • Previous NBA experience highly preferred
  • Bachelor’s degree or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs
  • Must be able to work all home games and select appearances

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.                               

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of experience in directing/producing an in-arena sporting event? Explain.
2. Do you have any previous NBA experience? Explain.


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Sales, Service, & Marketing: Marketing
Phoenix Suns/Mercury Street Team - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Title

Phoenix Suns/Mercury Street Team

Job Purpose

This is a part-time position within the Phoenix Suns Marketing Department. Members of the Street Team will be fun, energetic, enthusiastic and committed to promoting the Phoenix Suns and Phoenix Mercury. In addition, this individual will need to be available for 75% of home games and events per month.

This position pays $10/hour

No guaranteed number of hours per week, scheduling is on an as needed event/game basis

Primary (Essential) Duties

  • Work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Phoenix Suns / Mercury
  • Responsible for installation set-up, operation and teardown of all interactive elements and the Phoenix Suns / Mercury Mobile Marketing vehicle at scheduled events
  • Responsible for all operational needs and activation of the following elements while at events representing the Phoenix Suns / Mercury - handout premium items, facilitate on-site promotions, interact with fans and communicate general information
  • Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
  • Assist with organization and maintenance of the mobile unit
  • Assist Marketing Department in researching new events for appearances
  • Responsible for fan engagement and data cultivation at each event
  • Responsible for completing post-event wrap-up forms after every event
  • Assist with other tasks on an as-needed basis

Knowledge, Skills and/or Abilities

  • Passionate about the Phoenix Suns/Mercury and the game of basketball
  • Organized with the ability to multi-task and problem solve in a fast paced work  environment
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills
  • Customer-service oriented

Experience/Education Requirements

  • Previous marketing/promotional/event/street team experience preferred
  • Minimum 18 years of age
  • Possess a valid Arizona driver’s license and a good driving record

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, and some holidays
  • Must be able to work most home games, nights/weekends and holidays as required
  • Requires prolonged standing; ability to lift and carry up to 25 pounds
  • Must be able to work in outdoor conditions

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. How flexible is your schedule?
2. What interests you in this position?
3. Are you local to the Phoenix area?
4. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Franchise Partnership Sales Manager - San Antonio Stars & San Antonio Rampage (San Antonio, Tx)

Primary responsibilities include hiring, training, and developing franchise partnership sales staff with the focus of generating, maintaining and increasing Corporate Partnerships sales for the Stars, Rampage, San Antonio FC and other SS&E franchises by enhancing and increasing relationship sales, new sales, and customer retention.   Provide extensive customer service and continual development of relationships with customers. Posses the abilility to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Train, lead and develop franchise sales staff including, but not limited to hiring, monitoring, supervising, managing and evaluating sales staff.
  • Establish, track and communicate individual revenue goals in alignment with department revenue goals and follow up with sales staff with appropriate feedback and direction for development.
  • Identify, explore, research, develop, implement and ­monitor sales and renewal strategies, procedures, tools and processes for all franchise sales staff.
  • Serve as primary liaison between Rampage and Stars leadership and the Corporate Partnership team.
  • Collaborate with the Senior Manager of Corporate Partership Sales with strategic planning for the Rampage, Stars, and other SS&E franchises as needed.
  • Other duties as assigned

Qualifications: 

  • At least 5 years of marketing and sales experience in sports or entertainment preferred
  • Supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
  • Proficient with Microsoft Office (Word, Excel & PowerPoint)
  • Excellent verbal and written communication skills
  • Must be able to prioritize work when given multiple projects
  • Ability to work in a dynamic team environment with all levels in the organization
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Sponsorship Sales - Texas Legends (Frisco, TX)

Description:

This position requires a dynamic, professional, energetic, creative sales leader with a successful selling track record (preferred) in collegiate, minor league and/or professional sports. This position represents one of the key sales roles within the framework of the franchise structure, responsible for helping the franchise meet its financial goals while delivering the highest level of customer service possible.


Responsibilities include:


• Responsible for solicitation, presentation and procurement of annual sponsorship sales.
• Responsible for the direct sales of partnership and advertising packages that may include the following: stadium signage, tickets, group hospitality, parking, merchandising opportunities, promotions, radio, internet and game program advertising, events, and others elements.
• Responsible for generating and developing new business through leads lists, name collection activities, cold calls, networking events, speaking engagements, etc.
• Maintain a high standard of integrity during the sales and service process with each Corporate Partner or potential Corporate Partner.
• Assist in the fulfillment aspect of all partnership accounts.
• Keep accurate sales files, customer services files, call reports, appointment schedule reports, and prospect reports
• Maintain weekly communication on all activity reports.
• Prepare sales proposals.
• Follows and ensures implementation all team sales programs.
• Assist with the development of team sales databases.
• Assist with the sales campaigns.
• Works with Corporate Partner Services and Event Services to implement sales themes, promotions, and events.
• Learn partner objectives, sales, marketing & community development initiatives as well as hot buttons related to partner needs, wants and likes and dislikes.
 

Ideal Candidate will be:


• Professional, aggressive individual willing to lead by example.
• Highly motivated with a desire to break new ground in the NBA Development League
• Comfortable and confident on the phone or in individual/group presentation settings.
• Strong communication and computer skills (Microsoft Word, Excel and Powerpoint preferred).
• Detail-oriented and organized; ability to handle several projects at once.
• Documented sports sales experience (minimum of 2-3 years) with a collegiate, minor league and/or professional sports team is preferred.
• Passionate about basketball and willing to promote the product throughout the marketplace.
• Has excellent listening and relationship selling skills.
• Available to work long hours, weekends and/or holidays.


Benefits include:


• Competitive health and dental coverage.
• Commission structure.
• Position is dependent upon level of experience.
 


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Premium/Suite Service
VIP Services Manager - Utah Jazz (Salt Lake City, UT)

The VIP Services Manager position is a tremendous opportunity to work in a fun, fast-paced sports and entertainment environment. This position serves a diverse group of high profile clients with ownership in our luxury suites and premium clubs. In addition to daily responsibilities, the VIP Services team is responsible for the planning and execution of luxury suite and premium club service operations during all Utah Jazz, Salt Lake Bees and Vivint Smart Home Arena events.  

Duties and Responsibilities:

  • Build and grow mutually beneficial relationships with assigned luxury suite accounts through the use of email, phone calls, office visits, networking events and other innovated means.
  • Energetically fulfill all service related needs for luxury suite and premium club owners, working to create memorable experiences for them and their guests.
  • Maximize suite level food and additional ticket sales from assigned luxury suite accounts for Utah Jazz, Salt Lake Bees and Vivint Smart Home Arena events. Propose, plan and execute various promotions and communication pieces to drive these sales.
  • Lead in the planning and execution of various networking and relationship building events for current and prospective premium seating owners.
  • Serve as the suite level and/or premium club manager on duty (MOD) during Utah Jazz, Salt Lake Bees & Vivint Smart Home Arena events. Demonstrate an ability to work evening hours and occasional weekends and holidays while maintaining a high level of energy, positivity and personal drive.
  • Hire, train and manage all part-time employees in each of our premium seating areas, ensuring the highest level of service is provided.

Job Requirements:

  • Minimum 2+ years of experience working with high end/premium clients in a customer service or hospitality related role.
  • Experience in sales and client retention is preferred
  • 1 – 3 Years of management or supervisory experience over other employees is desired.
  • Bachelor’s degree from an accredited university is required.
  • Willingness to embrace and work extra hours including nights, weekends and holidays.
  • Must be a positive team player who is detail oriented, self-motivated, honest, innovative, flexible, energetic, outgoing, and resilient. 

Physical Demands:

  • Must be able to lift up to 25 pounds continuously.
  • Exposed to continuous walking, standing, twisting, intermittent bending and climbing stairs.
  • Must be able to work in outside conditions including snow, rain, wind and heat.

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