Current available jobs in Sales, Service, & Marketing:


» Coordinator of Marketing and Digital Media - Atlanta Dream (Atlanta, GA)
» COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION - Atlanta Dream (Atlanta, GA)
» DIRECTOR OF CORPORATE PARTNERSHIPS - Atlanta Dream (Atlanta, GA)
» DIRECTOR OF MARKETING - Atlanta Dream (Atlanta, GA)
» COORDINATOR OF TICKET SERVICES - Atlanta Dream (Atlanta, GA)
» Coordinator, Community Basketball Programs - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Part-Time Flight Crew - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Sr. Manager, New Membership Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Sr. Coordinator, Email Marketing - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Director, Building & Technical Operations - Charlotte Hornets (Charlotte, NC)
» 50/50 Raffle Representative (Game-Day) – Chicago Bulls Charities - Chicago Bulls (Chicago, IL)
» Chicago Sky Game Community Relations, Operations & Marketing Internship - Chicago Sky (Skokie, Il)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] (Uncasville, CT)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)
» Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Manager, Community Relations - Golden State Warriors (Oakland, CA)
» Community Relations Assistant - Golden State Warriors (Oakland, CA)
» Ticket Sales Representative - Golden State Warriors (Oakland, CA)
» Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)
» Account Executive - Los Angeles Sparks (Los Angeles, CA)
» Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)
» Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)
» Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)
» Director of Fan Experience - Milwaukee Bucks (Milwaukee, WI)
» Sales and Service Associate - Minnesota Timberwolves (Minneapolis, MN)
» Premium Seating Assistant - Minnesota Timberwolves (Minneapolis, MN)
» Inside Sales Associate - Minnesota Timberwolves (Minneapolis, MN)
» Mascot Assistant - Minnesota Timberwolves (Minneapolis, MN)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» Director of Premium Seating - New Orleans Pelicans (New Orleans, LA)
» Pacers Ticket Sales Internship - Pacers (Indianapolis, IN)
» SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)
» GAME DAY 50/50 RAFFLE TICKET SELLERS - Philadelphia 76ers (Philadelphia, PA)
» Ticket Sales and Service Intern - Phoenix Suns (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Group Sales Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Group Sales Executive - San Antonio Spurs (San Antonio, TX)
» Sports Programs Rep - San Antonio Spurs (San Antonio, TX)
» Rampage Marketing Manager - San Antonio Spurs (San Antonio, TX)
» Courtside Club Hostess - San Antonio Spurs (San Antonio, TX)
» Mobile Service Squad Part-Time Representative - Spurs Sports & Entertainment (San Antonio, TX)
» Director of Business Development - Texas Legends (Frisco, TX)
» Account Executive - Tulsa Shock (Tulsa, OK)
» Director of Marketing/Marketing Manager (based on experience) - WNBA Tulsa Shock (Tulsa, OK)
» Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)



Sales, Service, & Marketing: Digital/New Media Sales
Coordinator of Marketing and Digital Media - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM COORDINATOR, MARKETING & DIGITAL MEDIA

 

JOB  DESCRIPTION

 

Title: Atlanta Dream Coordinator, Marketing & Digital Media

Department:  Atlanta Dream Marketing

Reports to:  Director,  Marketing

Type:  Exempt, Full-­Time

SUMMARY

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Social Media Management

·Develop social media best practices for staff, contributor, personal and member use working across departments to solicit input and buy in.

·Plan social media marketing initiatives and projects in priority order according to strategy and adhering to policy.

·Own and continually update social media best practices guide, ensure conventions are followed, and propose to expand contributors as relevant.

·Proactively monitor social media and database marketing industry on a daily basis, research latest tools and best practices and recommend improvements to integrate social throughout communication channels.

·Monitor and establish benchmarks for measuring the impact of social/email/sms marketing programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

·Contribute to and implement social media best practices to evolve strategies according to performance and market trends.

·Communicate relevant feedback and actionable insights to marketing team that can enhance consumer sharing and engagement, generate ideas or streamline process.

·Manage Social Media Monitoring system and other resources and research to set up dashboards and to develop performance reports with benchmark comparisons on a weekly and monthly basis including key takeaways and action items.

·Establish and manage branded presence in social networking sites including Facebook, Twitter, YouTube, Instagram, Google +, and others according to brand guidelines, social voice, and social media policy and strategy.

·Work closely with marketing and broadcast/communications staff to appropriately position content within branded social channels to drive engagement and sharing.

·Create special social media campaigns or contests using social apps such as Cover it Live

·Identify conversation trends and summarize positive or negative feedback to management immediately and investigate cause.

 

 

101 MARIETTA STREET NW SUITE 200  ATLANTA, GA 30303

 

Analytics, Research and Digital Trending

  • Extract, analyze and report weekly key metrics for website traffic and video engagement to department.

  • Educate senior management team and Marketing department of latest digital industry trending and stay abreast of all sports related news related to players, the league, and teams

  • Proactively execute best practices of search engine optimization to increase traffic and referrals to portals

 

Email Database Management

  • Manage all aspects of email marketing initiatives from data capture, optimization, email template generation and production.

  • Keep up with latest email marketing trends including design issues, deliverability, legal and privacy issues with direct marketing.

  • Analyze email performance and create report for management on a weekly basis.

 

SUPERVISORY   RESPONSIBILITIES

This position will not have managerial responsibilities.

 

QUALIFICATIONS AND EXPERIENCE

    • Bachelor’s degree in Marketing or Communications field

    • Excellent communication and writing skills

    • Strong organizational, planning, and time management skills with ability to prioritize multiple/competing projects and assignments

    • Digital Media industry knowledge – social media, email/sms marketing, customer relationship management and customer engagement

    • Hands on experience administering social media accounts, online ad campaigns and keyword ad buys

 

PREFERRED  SKILLS

    • Advanced college degree in related field of communication, journalism, or sports management

    • Experience with video editing tools, graphic design software, cascading style sheets (CSS) and HTML skills a plus.

    • Knowledge of and passion for Dream/WNBA

 

CERTIFICATIONS, LICENSES OR REGISTRATIONS

As needed to meet education and/or experience.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION - Atlanta Dream (Atlanta, GA)

 

 

 

ATLANTA DREAM COORDINATOR OF CORPORATE PARTNERSHIP ACTIVATION

JOB DESCRIPTION

Title:                     Atlanta Dream Coordinator of Corporate Partnership Activation

Department:      Atlanta Dream Corporate Partnerships

Reports to:          Director of Corporate Partnerships

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Coordinator of Corporate Partnership Activation is responsible for supporting the Director of Sponsorship with all aspects of sponsorship sales, activities and activations. Responsibilities include but are not limited to sponsorship customer service, relationship building, research, contract execution, contract fulfillment, building PowerPoint proposals and designing collateral for sponsorship sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee and manage all signage and promotional assets on-site.

  • Create, track, and maintain all proposals, contracts and wrap-up books following the Corporate Partnerships Department's processes and guidelines.

  • Implement, activate and track all assigned partner contracts to ensure that all elements are fulfilled, executed and reported in accordance with internal and external procedures and guidelines.

  • Develop event recaps.

  • Provide detailed updates and reports on sponsorship revenues, invoices, and inventory.

  • Ability to be creative and give positive input in creating sponsorship proposals and activations.

  • Manages sponsor event tickets including orders, ticket banks, and contracted ticket allotments.

  • Monitors and tracks sponsors online deliverables with digital counterparts.

  • Tracks timelines for partner social media activation in collaboration with the Marketing Department.

  • Organizes on-boarding gifts/welcome documents and collateral for new partners.

  • Maintains up-to-date knowledge of industry trends, activation best practices and digital marketing.

  • Communicates key issues internally via status reports and meeting updates.

  • Build relationships with each sponsor client and provide high level of service during regular office hours as well as during the Atlanta Dream games and community events.

  • Other tasks, projects, and responsibilities as assigned.

    Supervisory Responsibilities

    This position will not have managerial responsibilities.

     

    Qualifications and EXPERIENCE

  • Experience managing the development and implementation of partnership marketing strategy

  • Strong organizational and problem solving skills.

  • Ability to multi-task in fast-paced client-service environment while meeting deadlines.

  • Excellent written, verbal, and interpersonal communications skills.

  • Must be a team player and have the ability to foster excellent internal and external working relationships

  • Experience in sports marketing or management, preferred

  • Demonstrated ability to manage and cultivate relationships.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • College degree, with concentration in marketing, entertainment or sports management preferred.

  • Proficient in Microsoft Word, Excel and Outlook

  • Knowledge of and passion for Dream/WNBA preferred

     

    Certifications, Licenses or Registrations

    As needed to meet education and/or experience.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
DIRECTOR OF CORPORATE PARTNERSHIPS - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM DIRECTOR OF CORPORATE PARTNERSHIPS

JOB DESCRIPTION

Title:                     Atlanta Dream Director of Corporate Partnerships

Department:      Atlanta Dream Corporate Partnerships

Reports to:          Chief Revenue Officer

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Director of Corporate Partnerships is responsible for pursuing and renewing sponsorship sales with corporate partners, creating development plan that can generate sales leads with companies for potential to advertise; online, broadcast, print, program sales, etc. Create, facilitate meetings and present sales presentations to clients and agencies, negotiate long term contracts, manage and foster top level relationship with existing accounts, assist with development of new properties, achieve agreed upon sales targets and contribute to planning and execution of selected special events. Assist in preparation of post-season reports for assigned accounts, generate account plans/schedules & profitability reports. Integration of sales activities with brand and community programs to obtain organizational goals. Position is also responsible for managing corporate sales department.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design & implement strategic sales, service and activation plans for the department.

  • Manage and lead the corporate partnership team in the selling of full menu corporate partnership assets, including but not limited to sponsorships, displays, signage, print and electronic assets, corporate hospitality, group sales packages including suites, fan hospitality and other revenue generating opportunities as well as promotions, public relations, and advertising.
  • Coordinate, implement and manage the renewal process for corporate customers. Process includes, but is not limited to, development of correspondence, information included in packet, and tracking process with follow-up plan.
  • Responsible for growing annual sales revenue and achieving key sales targets set forth by the organization and WNBA.

  • Prospect and close new multi-year corporate partnerships with local, regional and national companies, decision makers and foundations.

  • Develop dynamic sales presentations for new business prospects; design proposals incorporating research of category dynamics and clear understanding of the prospective partner's marketing goals. 

  • Collaborate with prospects and various departments within the Atlanta Dream organization to shape a prospective deal.

  • Negotiate and finalize all contracts for approval by Chief Revenue Officer.

  • Manage several existing corporate partnerships and be responsible for the development of new opportunities and activation strategies.

  • Lead Corporate Partnership team to cultivate, maintain, and enhance relationships with Corporate Partners.

  • Research sports sponsorship industry to stay relevant with market trends and conditions.

  • Strive to ensure that all elements of our agreements are delivered in a first-class manner in accordance with the philosophy of the franchise and within the provisions of the contractual obligations of the organization.

  • Manage expense budgets related to the implementation and execution of each corporate partnership.

  • Provide timely and accurate records detailing sales activity, sales performance, appointment recaps, prospecting activities.

  • Attend outside networking events with the purpose of selling corporate partnerships

  • Generate qualified leads; cultivate and entertain prospects and current partners at Atlanta Dream home games and various events.

  • Maintain spirit of innovation within the department by developing new initiatives essential to achieving our brand and departmental growth.

  • Undertake any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description.

     

    Supervisory Responsibilities

    This position will have managerial responsibilities.

     


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Sales, Service, & Marketing: Marketing
DIRECTOR OF MARKETING - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM DIRECTOR OF MARKETING

JOB DESCRIPTION

Title:                     Atlanta Dream Director of Marketing

Department:      Atlanta Dream Marketing

Reports to:          President and General Manager

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Director of Marketing is responsible for overseeing all marketing and branding functions for the organization. Primary objectives include: drive ticket sales, support sponsorship growth, expand marketing partnerships, develop and analyze research data, grow database contacts and lead generation initiatives, and develop local and regional fan development outreach initiatives. Specific areas of focus include: advertising, social media, grassroots marketing & events, market research and analytics, promotions, database and e-marketing as well as overall brand development and interactive marketing.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage Atlanta Dream brand, work to increase visibility and enhance the understanding of the organization among the public it serves and constituencies with which it interacts.

  • Develop and oversee the implementation of a long-term marketing and promotional campaigns to drive ticket sales, engage fans, and build the brand, including the integration of specialized initiatives associated with anniversaries (i.e. 10 years), special events (i.e. Playoffs, All-Star Weekends) and grass roots programs.

  • Establish and manage annual advertising, marketing and promotions budgets in a manner that efficiently deploys organization’s resources. 

  • Oversee development and production of marketing and sales collateral materials.

  • Oversee and approve all graphic design requests for all Atlanta Dream collateral and communications to ensure consistent, world-class brand presentation for the Atlanta Dream.

  • Conduct and maintain extensive market research for the purpose of developing and executing the branding and marketing strategy for the Atlanta Dream.

  • Interface with all departments in leading the development, implementation and analysis of sales and marketing campaigns.

  • Responsible for managing advertising placement, and working on creative conception and media planning.

  • Responsible for overseeing fan development efforts, including database development and monetization, community events, and social media initiatives that result in positive ROI and reduce direct selling costs.

  • Contribute to the development and execution of corporate/marketing partner activation strategies, including retail promotions, product sampling, gift with purchase, sweepstakes, premium item distribution and cause marketing initiatives.

  • Extensive involvement in e-marketing initiatives, website data collection and online promotions, analyzes media ratings and trends, and prepares regular reports for management.

  • Develops qualitative and quantitative reports in support of marketing and corporate sales efforts. 

  • Work with Senior Director of Communications to manage official team website. Responsible for content updates and the preparation of regular reports for management.

  • Oversee all aspects of the Community Relations department including player appearances, foundation fund-raising and Strategic Community Partner program. 

  • Actively build and maintain a high-quality staff of motivated and skilled team players who emphasize the mission, objectives and values of the Atlanta Dream to create raving fans within and outside the organization.

  • Ensure departmental adherence to all Team and League policies and guidelines.

  • Maximize relationships with various media outlets and promotional partners.

  • Actively participate in weekly meetings, contributing to the development of ideas and overall strategy within the department.

  • Undertake any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of permanent nature shall be incorporated into the job description.

    Supervisory Responsibilities

    This position will have managerial responsibilities.

    Qualifications and EXPERIENCE

  • Five (5) plus years of experience in marketing, advertising, promotions and community relations required, preferably in professional sports industry environment

  • Highly developed organizational and planning skills

  • Strong knowledge of online marketing initiatives and data collection

  • Demonstrated successful experience in special event planning and execution, as well as event marketing and grassroots marketing strategies

  • Thorough knowledge of social media and it's applications

  • Ability to maintain confidential and/or proprietary information

  • Ability to establish rapport with local event organizing committees and volunteers and be willing to travel and work some evening and weekend hours as needed for games and events.

  • Proficiency in use of Microsoft Office software suite of products

  • Talented self-starter with an extremely creative mind and a passion for achieving excellence

  • Ability to think strategically and innovatively in formulating and executing ongoing marketing and advertising plans in highly competitive environment

  • Strong organizational and time management skills to manage multiple tasks with multiple priorities.

  • College degree in sports management, business marketing or related field

  • Masters degree in sports management or business preferred

  • Knowledge of and passion for Dream/WNBA preferred

     

    Certifications, Licenses or Registrations

    As needed to meet education and/or experience.


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Sales, Service, & Marketing: Ticket Sales
COORDINATOR OF TICKET SERVICES - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM COORDINATOR OF TICKET SERVICES

JOB DESCRIPTION

Title:                     Atlanta Dream Coordinator of Ticket Services

Department:      Atlanta Dream Ticket Sales and Services

Reports to:          Director of Ticket Sales and Services

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Coordinator of Ticket Services is responsible for building and growing relationships with Dream Elite Members by providing exceptional customer service, ultimately working to enhance annual renewal and retention rates.  This position is responsible for improving team’s STH retention rate by supporting our Sales Staff with events and renewal initiatives. The Coordinator supports the goals of the overall department and is indirectly responsible for coordinating STH events and promotional materials. The Coordinator will be responsible for ensuring all administrative programs and procedures are updated and submitted in a timely basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Increase communication between Dream Elite Members and act as a liaison between Dream Elite Members and the Ticket Sales and Services Department.

  • Assist in improving year-over-year fan satisfaction.

  • Document and track all account correspondence in the Archtics database.

  • Update and gather all pertinent demographic information and enter in the Archtics database.

  • Assist in managing annual relocation and upgrade process.

  • Assist in management of Dream Elite Member benefit fulfillment and planning.

  • Plan and execute all Dream Elite Member events and activities.

  • Brainstorm and plan calendar to maximize effective service delivery year-round.

  • Exercise time management skills and use creative ways to build and enhance relationships with Dream Elite Members.

  • Meet or exceed daily, weekly and yearly standards and goals for renewal and new sales.

  • Assist in ticket operations functions as needed.

  • Manage all miscellaneous requests.

  • All other tasks assigned by the Director of Ticket Sales and Services.

    Supervisory Responsibilities

    This position will not have managerial responsibilities.

     

    Qualifications and EXPERIENCE

  • Excellent phone etiquette and customer service skills
  • Ability to maintain spreadsheets and files
  • Detail-oriented individual with strong organizational skills and ability to multi-task
  • Must be able to work independently and in a team environment
  • Excellent written, verbal, and interpersonal communications skills.

  • Demonstrated ability to manage and cultivate relationships.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • College degree


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Sales, Service, & Marketing: Community Relations
Coordinator, Community Basketball Programs - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

  • Execute Atlanta Hawks Summer Partner Clinic Tour, Presented by Kroger
    • Prospect community for tour stops and clinics. Book 35-40 clinics per summer
    • Oversee the scheduling of part-time basketball development staff for each event
    • Serve as on-site coordinator for each event
    • Provide recaps and track revenue for each tour stop. Work closely with group sales to maximize ticket sales opportunities
  • Assist with the development and execution of the Atlanta Hawks Middle School Basketball Tournament
    • Prospect local basketball teams to participate and coordinate tournament logistics
    • Assist with connecting group sales  and marketing to the project for maximum exposure and sales
  • Help with the creation and operation of the Atlanta Hawks MLK Weekend Community Basketball Event activation
    • Coordinate the logistical details for all participating teams.
    • Assist with communication to teams and event execution.
  • Provide support for Atlanta Hawks Summer Basketball Camps; make pre-camp site visits to each location, meet with facility directors, order  camp uniforms and giveaway items, track of inventory and  assist with adherence to program budget and assist with the recap of each camp on Hawks social media pages.
  • Assist with execution of Atlanta Hawks Affiliate League Program event activation. To include, Hawks Coaches Clinic, League All-Star Events and Clinics. Prospect new community league partners and aide in program growth.
  • Collaborate with sales departments and CSR to execute and host various VIP season ticket member and community events to include but not limited to fantasy camps, Member open gyms and tournaments, court dedication ceremonies and NBA Fit clinics.
  • Assist with the execution of all seasonal youth basketball clinics. To include communication with participants, ordering of promotional items, staffing responsibilities and event execution.
  • Maintain an inventory of all basketball development equipment, promotional items and uniforms.
  • Execute various basketball promotional event appearances with the assistance of the basketball development team. To include but not be limited to sponsorship activations with Georgia High School Association, YMCA, Parks  Recreation Authority, MJCCA, Suwanee Sports Academy, Lake Pointe, Life Time Fitness, Coke, Sun Trust, Game Plan Financial, Kia, etc.
  • Coordinate efforts with Georgia Positive Athlete, The National Council on Youth Sports Safety, and Positive Coaches Alliance in conjunction with Atlanta Hawks CSR initiatives.
  • Assist in the day-to-day training and management of all department interns.
  • Work with Marketing Department to coordinate Hawks vehicle fleet & approved driver assignments. Load vehicles for basketball event activations. Manage off-site storage warehouse organization as it pertains to Basketball Development elements, resources, uniforms and equipment.
  • Other duties as assigned.

 

QUALIFICATIONS:

  • Undergraduate degree required
  • Experience as basketball player, coach, and camp director desired
  • Experience in public speaking, event management, and sales desired
  • Experience in social media preferred (Facebook, Twitter, Instagram)
  • Good organizational, communication and time management skills
  • Ability to manage multiple events, create relationships and meet deadlines
  • Ability to work well independently and as part of a team
  • Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
  • Must have valid Georgia Driver’s License and clean driving record
  • Must be able to lift between 25-50 lbs
  • Must be able to work a flexible schedule to include nights, holidays and weekends

 


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Sales, Service, & Marketing: Fan Development
Part-Time Flight Crew - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  This is a part-time seasonal position within the Atlanta Hawks Event Marketing Department. The Hawks are looking for positive and upbeat candidates to join our event activation team, the Atlanta Hawks Flight Crew. Members of the Flight Crew are tasked with communicating the teams’ marketing message and building Hawks hype throughout the community and during Hawks home games. This group of brand ambassadors will work at various events around metro Atlanta and inside Philips Arena to support and execute special projects and promotions.

RESPONSIBILITIES:

  • Promote the Atlanta Hawks at various events throughout the season, including fairs, festivals, sporting events, parades, concerts, Hawks home games, and more.
  • Interact with fans of all ages to educate/inform the community of the Hawks marketing messages (ticket updates, ticket offers, team information, playoff information, etc.).
  • Create a fun, loud, and positive atmosphere during all Hawks home games by interacting with fans, tossing giveaways to the crowd, encouraging fans to make noise, and more.
  • Responsible for set-up and teardown of all out of arena and in arena Flight Crew events.
  • Assist with organization and maintenance of the marketing storage unit.
  • Responsible for data cultivation through “register to win” online entries.

QUALIFICATIONS:

  • Must have a driver’s license and reliable transportation
  • Experience with event promotions preferred
  • Punctual, professional and mature demeanor a must
  • Strong interpersonal and communication skills
  • Outgoing and engaging personality

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Sales, Service, & Marketing: Membership
Sr. Manager, New Membership Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

  • Oversee and manage 9 Membership Consultants
  • Support growth of New Sales revenue within Ticket Sales, Group Sales and Membership Services
  • Responsible for initial on-sale events for new membership sales; timeline, e-marketing campaigns, in-game and external marketing integration, inventory management, and online activation
  • Responsible for all new sales campaign initiatives including select-a-seats, prospecting nights, creation of plans and programs, buyer incentives, and group/suite initiatives
  • Develop and maintain department business plan, training strategy, scripts, policies and procedures
  • Work with Marketing to develop all New Sales collateral materials including web pages, brochures and other direct mail pieces
  • Work with other managers to develop strategic call campaigns, new sales packages and opportunities for New Sales
  • Develop and execute relationships with other departments including Creative, CRM, Game Operations, CRM, Community Development and the Arena
  • Manage the Premium and New Sales department budget
  • Resolve seating problems/concerns/issues related to New Sales
  • Perform additional duties as assigned

QUALIFICATIONS:

  • Must have at least 5+ years sales experience
  • Must have proven record of consistently achieving sales goals/targets
  • Must have sales and/or event planning experience
  • Prior experience managing a department budget
  • Must have at least 3 years of experience in management; at least 2 years of experience managing multiple direct reports is a must
  • Bachelor’s Degree, Business or Sport Management preferred
  • Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
  • Proficiency in Archtics, DSA or similar ticketing software a plus
  • Must be organized, creative, enthusiastic, analytical and possess excellent interpersonal skills
  • Ability to work long hours including evenings, weekends, and holidays

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Sales, Service, & Marketing: Internet Marketing
Sr. Coordinator, Email Marketing - Atlanta Hawks & Philips Arena (Atlanta, GA)

The Direct Marketing  Sr. Coordinator  will be responsible for tactical execution of Hawks and Philips Arena B2C and B2B email, SMS, marketing campaigns, and various projects.  The ideal candidate will have at least 2 years of experience executing email marketing, campaigns and related functions (including reporting, database management, and content development).

 

Candidate will report to the head of the Direct Marketing department.  Candidate will be responsible for: 

  • Managing enterprise email & SMS marketing programs; process flows (design, messaging, seeking approvals, list development, metrics and reporting, testing, execution, etc.)
  • Implementing and advising on email and SMS features and capabilities including targeting, personalization, database segmentation, APIs and templates 
  • Developing and implementing short and long-term email and SMS marketing strategies to grow sales, brand affinity, fan excitement, and sales leads (supporting the goals of multiple departments across the organization)
  • Leveraging existing market knowledge, buyer behavior, segmentation data, and historical campaign results to build email messages to deliver channel objectives
  • Managing the content plan for the weekly email newsletter
  • Using existing data or surveys to makes recommendations on improving email performance relative to core metrics: open rates, CTR, opt-in/out, revenue, lead generation, and brand health measures
  • Monthly email and SMS performance reporting
  • Coordinating with the research and analytics team to identify customer needs and opportunities
  • Coordinating daily with the graphic design team to build campaigns and creative as needed
  • Staying current with best practices, strategies, industry standards, and regulations (CAN-SPAM) related to direct marketing (email, SMS, direct mail, database marketing)

 

Requirements:

  • Superlative organization and project management skills;  ability to prioritize & manage multiple projects
  • Ability to work collaboratively and cross-functionally with multiple teams in a fast-paced environment
  • Strong writing, communication and presentation skills (often presenting to director and VP levels)
  • Solution focused;  Team focused;  Strategic thinker  - able to identify both macro and micro tactics and trends
  • Ability to work holidays, nights and weekends based on game schedule
  • Mandatory experience with:
    • Adobe Dreamweaver and Adobe Photoshop
    • Core Motives or similar email marketing platform
    • CRM (Microsoft Dynamics or other)
    • XHTML / HTML / CSS coding
    • Campaign management
    • Microsoft Office
  • Strong quantitative, analytical and problem solving skills
  • Must be able to work independently and also contribute as a team player
  • Bachelor’s degree in Marketing, Public Relations, Communications

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience with XHTML / HTML / CSS coding?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Marketing
Director, Building & Technical Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Manage and coordinate multiple functions including technical building operations for all Time Warner Cable Arena events (basketball, hockey, concerts, conventions, etc.), event crewing, equipment operations and maintenance, studio production and recording, and electronics systems.  This position has a dotted line relationship to the Sr. Vice President/General Manager Arena.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support HSE business and basketball departments with technical related activities on and off site
  • Responsible for all technical aspects of the team and arena events, including but not limited to maintenance schedule and budget, set-up and maintenance of the in-arena control room, game day set, and game presentation crewing
  • Assist with production of game presentation video elements, LED production and operation, home/visiting TV/Radio, scoreboard set-up, and operation of broadcast.
  • Liaison between Hornets and building for non-basketball operations
  • Assist with day-to-day activities including but not limited to crewing, TV facility set-up, studio set-up and maintenance (including light and audio), satellite and fiber transmission, post-production oversight and troubleshooting, site surveys, interaction with master control, equipment maintenance, etc.
  • Game day responsibilities: Own all game day technical set up and activation, and support all Hornets business and basketball departments with tech related game day activations
  • Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures of budgeted funds
  • Provide technical consultation as necessary; supervise staff in carrying out the responsibilities of their operational areas
  • Provide consultation and establish standards for electronic equipment to be installed in facilities to include designing and ensuring that network of equipment is compatible
  • Work with staff  in establishing technical requirements and equipment specifications for video systems, audio systems and scoreboards to be installed in facilities
  • Manage the implementation of electronic equipment in other areas as assigned
  • Set up repair programs in accordance with engineering plan
  • Plan and schedule work for staff to include assigning projects, determining requirements for operations and ensuring adequate staffing, space and facilities for performance of work
  • Manage various personnel functions including, but not limited to, hiring, training, merit recommendations, promotions, transfers
  • Coordinate and work with the Charlotte Regional Visitor’s Authority (CRVA) employees as necessary
  • Maintain a professional work environment at all times, and adopt and practice organizational culture philosophies
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • At least five years progressive building/arena experience in technical operations with exposure to a variety of technical systems including center hung scoreboard systems, LED technology, arena lighting, recording studios, game day operating systems and equipment, microcomputer services, and live event production
  • Knowledge of comprehensive technical program design and development and audiovisual equipment normally acquired through completion of a Bachelor's degree from an accredited college or university in Technical Operations or a related field
  • Management experience is required
  • Budget management experience is required
  • Strong customer service skills
  • Excellent communication skills including written and verbal with ability to present ideas clearly and concisely
  • Strong organizational skills
  • Honesty, integrity, and high moral and ethical standards
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Ability to change to the work environment, manages competing demands and is able to handle frequent changes
  • Ability to multi-task
  • Ability to work within all levels of the organization as well as with outside vendors
  • Knowledge of Microsoft office computer software programs
  • Strong Knowledge of Video Production
  • Ability to work under pressure and attention to detail
  • Ability to attend all home basketball games and arena events
  • Ability to work irregular hours including evening, weekend and holidays
  • Some travel may be required
  • Lifting and handling heavy video equipment required [50 – 100 pounds]

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Community Relations
50/50 Raffle Representative (Game-Day) – Chicago Bulls Charities - Chicago Bulls (Chicago, IL)

Chicago Bulls Charities Mission: Chicago Bulls Charities is the charitable arm of the Chicago Bulls. Under this non-profit organization, Chicago Bulls Charities actively assists with the education and development of our youth, contributes to organizations that provide services to needy families, and improves our city's neighborhoods.

Position Summary: For the 2014-15 season, Chicago Bulls Charities is seeking enthusiastic 50/50 raffle sellers who are looking to gain knowledge within the sports industry. You will have the opportunity to raise money for Chicago Bulls Charities, earn great rewards for exceptional performance, and have the experience of working for a professional organization.

Job Description:

  • Sell raffle tickets to fans pre-game through the third quarter
  • Educate fans and spread awareness about the 50/50 program and how it contributes to Chicago Bulls Charities
  • Responsible for accurate cash count and ticket distribution
  • Understand the overall vision of Chicago Bulls Charities

Job Qualifications:

  • Must have a high school diploma or equivalent
  • Must have strong sales and communication skills
  • Must be punctual, self-motivated, and fearless in approaching guests
  • Must be committed to work nights, weekends, and/or holidays
  • Must work well in a team environment
  • Must wear either black or khaki slacks, black or brown dress shoes on game day

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent? [Yes/No]
2. Do you live in or around the Chicagoland Area? [Yes/No]
3. Do you have reliable transportation? [Yes/No]
4. Do you have any experience in the Pro Sports/Entertainment industry? [Yes/No]
5. Are you committed to work nights, weekends, and/or holidays? [Yes/No]
6. Were you referred to this position? If so, who referred you? [Yes/No]


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Sales, Service, & Marketing: Event Operations/Management
Chicago Sky Game Community Relations, Operations & Marketing Internship - Chicago Sky (Skokie, Il)

The Community Relations, Game Operations & Marketing intern will gain hands-on experience through implementing and planning off season activities and grassroots marketing activities. Interns in Community Relations, Game Operations & Marketing will assist in the coordination of planning for the overall game day experience for the 2015 season including talent bookings, music selection, in-arena contest & activity planning and liaising with Sky entertainment groups for Sky home games; Interns will also assist with the planning of activities for Sky mascot & assist with appearances along with planning and implementing various grassroots marketing activities.  Interns will also assist with day to day operation of the team retail function. This intern will also assist in coordinating the department's donation and grants and help with various event planning and program initiatives. The position will also assist with the department database and public/media relations efforts.


Criteria & Qualifications:

  • Excellent phone & computer skills; specifically Microsoft Word and Excel
  • Detail oriented
  • Able to deal with internal and external clients in a professional manner
  • Marketing; sports administration; or related business majors
  • Excellent writing skills
  • Excellent time management skills with ability to keep track of multiple calendars & multi-task
  • Highly motivated, self starter with a passion for working in sports.
  • Live in Chicagoland Area
  • Reliable Transportation
  • Required to work Chicago Sky Community Events (nights and weekends may apply) 

Responsibilities:

  • Assist in compiling data base of music and selection of music for games
  • Assist in the coordination of talent bookings; contracts and invoices
  • Liaise with Sky entertainment groups – Fly Kids, Drum Line, Sky Squad
  • Planning of activities for Sky mascot to undertake and assist Mascot on appearances
  • Assist in planning various grassroots marketing activities with Sales Team in order to drive ticket sales and brand awareness.
  • Participate in interaction and information exchange with other NBA teams and WNBA teams to improve the Sky game day experience.
  • Assist in managing the day to day operation of Sky retail function including inventory, fulfilling orders, purchasing and creating online promotions.
  • Assist in Sky basketball clinics as required
  • General office duties
  • Assist with day-to-day coordination of Sky Cares donation and grant program such as mailings, follow-up calls and data entry
  • Coordinate ticket distribution program through outreach to non-profit organizations and other community groups
  • Drafting thank-you and recognition responses, as well as general responses to incoming requests. Assist with database tracking and follow up
  • Conduct research with respect to other community relations programs, and provide a summary of findings.
  • Assist with coordination of program events

This position reports directly to the Community Relations and Chicago Sky Game Marketing Operations departments and is an unpaid, part time internship.   Academic credit is available.

Candidates should be local to Chicago or be willing to relocate at their own expense.  Must be able to get to our office in Skokie, IL and to various events around the city. 

 


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Make 75+ outbound phone calls on a daily basis
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun!

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)

 

 

 

 

 

 

MINIMUM POSITION RESPONSIBILITIES:

  • New ticket sales encompassing Denver Nuggets® Season Tickets and Partial Plans.
  • Resourceful ability to prospect, network, set appointments, fill pipeline and aggressively sell all available ticket packages.
  • Develops and executes Season Ticket ROI sales process for Business to Business programs.
  • Handles a high level of sales activity, including 400 cold calls per week and 5-7 sales appointments per day.
  • Transportation for appointments and ticket delivery a must.
  • Meet or exceed sales and activity goals as determined by department Director.
  • Represents, actively promotes, and sells teams at events.  Maximum of 50 events per year (Denver Nuggets® games, outside events, ticket on-sales, including nights, weekends and holidays).
  • Maintain computerized records of all clients and prospects within the CRM database.
  • Other duties as assigned by department Director.

 

MINIMUM POSITION QUALIFICATIONS:

  • Bachelor’s degree or equivalent combination of education and experience.
  • Minimum of one year professional sports industry experience.
  • Minimum of one year outside/inside sales experience.
  • Ability to show proven background in season ticket sales to businesses and consumers.
  • Strong written and verbal communication skills.
  • Ability to quickly build rapport with customers and assess customer needs.
  • Effective time management and organizational skills.
  • Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

 

PREFERRED POSITION QUALIFICATIONS:

  • Advanced sales training.
  • Considerable knowledge of season tickets, ticket packages, sales processes and procedures.
  • Firm understanding of Kroenke Sports ticket products and services.
  • Strong computer skills, including knowledge of Microsoft Office (Word, Excel, Outlook), experience with Veritix and Microsoft Dynamics CRM a plus.
  • Knowledge of the NBA and Denver Nuggets®.
  • Established client base or extensive knowledge of Denver Metro market.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have minimum of one year of professional sports industry experience?
2. Yes/No: Do you have a minimum of one year outside/inside sales experience?


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Sales, Service, & Marketing: Box Office Ticket Seller
Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Box Office Sellers who will be responsible for selling tickets through two Ticketmaster systems: Classic TicketMaster and Archtics. Box Office Sellers will also be responsible for locating Will Call tickets for events at PS&E venues.

 

WHAT YOU'LL BE DOING

  • Selling tickets with friendly, face to face guest interaction
  • Efficiently operating Classic Ticketmaster and Archtics ticketing systems
  • Looking up, printing and paying accounts
  • Providing correct change on transactions and maintaining a balanced cash drawer
  • Providing detailed information regarding events
  • Providing information on venue seating configurations
  • Redeeming coupons and other special offers
  • Performing other customer service duties as necessary

 

WHAT WE'RE LOOKING FOR

  • Must have a high school diploma or equivalent
  • Must be able to work a flexible schedule including late evenings, weekends, and
    holidays
  • Ability to use a computer in a Microsoft Office Suite environment

 


Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

 

We are seeking coachable, driven, and enthusiastic Inside Sales Representatives to sell full and partial season ticket memberships, group outings, and premium seating. Under the guidance of the Director of Inside Sales, you will have the opportunity grow your career in the Sports Industry and make an impact in an NBA Ticketing Department. The Inside Sales Representative position is a full-time, entry level sales position that will be used to develop our future stars in the sports industry. We are committed to preparing you to take the next step in your career! 

 

WHAT YOU'LL BE DOING

  • Selling new full season tickets, partial season ticket plans, group tickets and single game luxury suites
  • Making 80 phone calls per day
  • Setting a minimum of two appointments per day; showing seats, and giving arena tours with the intent to close business
  • Completing assigned campaign tasks on time
  • Proactively seeking new leads through referrals, networking, and prospecting businesses
  • Answering incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals
  • Representing our organization at in-house events and off-site community events with the intent to prospect new business and build relationships
  • Maximizing prospecting events and game days by hosting no less than two prospects at each event
  • Maintaining accurate and detailed records of all current clients and prospects with our CRM system
  • Providing excellent customer service to prospects and current clients over the phone and at games
  • Attending weekly meetings and role-play training sessions

 

WHAT WE'RE LOOKING FOR

  • Completion of a Bachelor’s Degree from an accredited university
  • Sports Management or Professional Sales major preferred
  • Must be highly self-motivated and have a desire to excel in sales
  • Strong interpersonal skills
  • Individuals must be coachable and possess a positive attitude
  • Consistent attendance and on-time arrival daily and on all game nights
  • Exhibit characteristics of high level salesmanship
  • Ability to deliver exemplary customer service
  • Ability to work nights, weekends and holidays as necessary (typical hours will be Monday-Friday from 8am-5pm on non-event days, and will extend through the completion of the event on event days)

 

 


Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

 

We are seeking coachable, driven, and enthusiastic Inside Sales Representatives to sell full and partial season ticket memberships, group outings, and premium seating. Under the guidance of the Director of Inside Sales, you will have the opportunity grow your career in the Sports Industry and make an impact in an NBA Ticketing Department. The Inside Sales Representative position is a full-time, entry level sales position that will be used to develop our future stars in the sports industry. We are committed to preparing you to take the next step in your career! 

 

WHAT YOU'LL BE DOING

  • Selling new full season tickets, partial season ticket plans, group tickets and single game luxury suites
  • Making 80 phone calls per day
  • Setting a minimum of two appointments per day; showing seats, and giving arena tours with the intent to close business
  • Completing assigned campaign tasks on time
  • Proactively seeking new leads through referrals, networking, and prospecting businesses
  • Answering incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals
  • Representing our organization at in-house events and off-site community events with the intent to prospect new business and build relationships
  • Maximizing prospecting events and game days by hosting no less than two prospects at each event
  • Maintaining accurate and detailed records of all current clients and prospects with our CRM system
  • Providing excellent customer service to prospects and current clients over the phone and at games
  • Attending weekly meetings and role-play training sessions

 

WHAT WE'RE LOOKING FOR

  • Completion of a Bachelor’s Degree from an accredited university
  • Sports Management or Professional Sales major preferred
  • Must be highly self-motivated and have a desire to excel in sales
  • Strong interpersonal skills
  • Individuals must be coachable and possess a positive attitude
  • Consistent attendance and on-time arrival daily and on all game nights
  • Exhibit characteristics of high level salesmanship
  • Ability to deliver exemplary customer service
  • Ability to work nights, weekends and holidays as necessary (typical hours will be Monday-Friday from 8am-5pm on non-event days, and will extend through the completion of the event on event days)

 

 


Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Community Relations
Manager, Community Relations - Golden State Warriors (Oakland, CA)

 

 

 

 

 

 

 

About the Position

As Community Relations Manager, you will be responsible for discovering, developing, and delivering the Warriors vision of social responsibility.  This will involve working alongside the Director of Community Relations and the Corporate Partnerships team to develop and implement strategies, review requests for company engagement and make recommendations on whether they align with the company’s philosophy. This position will also organize and execute community relations events and activities as assigned.

Key Responsibilities

Including but not limited to:

  • Help develop cause marketing strategies for activations within the Warriors community pillars: education, health and fitness, social responsibility, cultural diversity, and the arts
  • Lead and manage the Warriors goodwill activations within the social responsibility pillar including: Plays for the Holidays, WISH Week and NBA Cares initiatives
  • Grow, execute, and track the Helping Hands Employee Volunteer Program
  • Develop community messages for relevant audiences to provide consistent and effective communications reflecting the Warriors values and strategic focus
  • Partner with internal and external teams to promote the Warriors community commitment, programs, and partnerships
  • Create and manage the Community Relations E-Newsletter process
  • Provide excellent customer service and represent the company to internal customers and external audiences
  • Execute assigned programs and events on-time with a high level of quality and within budget

Required Experience and Skills

The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, integrity, and commitment, in addition to the following:

  • Bachelor’s degree required
  • 6+ years of community relations, cause-marketing and/or corporate social responsibility experience preferred
  • 3+ years of project and/or event management experience
  • Strong leadership, teamwork, and relationship-building skills
  • Excellent written, verbal, and interpersonal communication skills
  • Basic understanding of social media marketing and the digital space
  • Ability to be proactive and flexible in the face of change and last minute requirements
  • Ability to maintain a flexible schedule – evenings and weekends may be required
  • Valid driver’s license
  • Knowledge of all Microsoft Office applications

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Sales, Service, & Marketing: Community Relations
Community Relations Assistant - Golden State Warriors (Oakland, CA)

 

 

 

 

 

 

 

Key Responsibilities:

  • Oversee donation requests through Donation Xchange to ensure prompt responses are provided
  • Maintain department databases and merchandise inventory files
  • Handle general office duties: data entry, answering phones, copying, filing, faxing and maintaining mailing lists and donation requests
  • Provide administrative support for the Director of Community Relations and other C/R staff members
  • Assist with program evaluations, surveys, and presentations
  • Create and update program one-pagers and event rundowns
  • Research and monitor emerging community and sustainability trends, programs, and issues
  • Additional duties and tasks as assigned

Minimum Qualifications:

  • Proficiency with Microsoft Office applications
  • Strong written and verbal communication skills
  • Availability to work GSW home games during the regular season, including nights and weekends
  • 1-2 years previous experience and familiarity with Community Relations and Marketing preferred
  • Ability to work under and meet tight deadlines, while balancing multiple tasks is essential
  • Strong attention to detail
  • Creative thinker
  • Ability to interact thoughtfully and effectively with internal and external stakeholders

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Golden State Warriors (Oakland, CA)

Ticket Sales Representative

Golden State Warriors Oakland, CA

About the Position
We are seeking passionate, committed, and enthusiastic sales people to join our high energy staff with the intention of demonstrating the value associated with Warriors season ticket packages to prospects throughout the Bay Area. Ticket Sales Representatives will be directly responsible for selling and servicing new accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed. This position reports directly to the Director, Ticket Sales.

Key Responsibilities

  • Actively pursue new business and decipher ways to acquire leads
  • Meet or exceed weekly and monthly sales goals in the areas of season ticket and mini-plan sales
  • Make phone calls from provided lists to Bay Area companies and single game buyers to sell season tickets and mini-plan packages
  • Maintain records of all season ticket and mini plan customers
  • Provide superior customer service to clients and potential clients
  • Attend majority of home games to market tickets, and set appointments with clients
  • Additional responsibilities as assigned by the Director, Ticket Sales

 

Required Experience & Skills

This position requires an aggressive, competitive and self-confident professional with the following qualifications:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
  • Passionate about sports
  • Highly motivated with a desire to be successful
  • Ability to effectively conduct business via phone
  • Strong communication and computer skills
  • Desire and willingness to learn
  • Detail-oriented and organized - able to multi-task
  • Prior sales experience is preferred but not essential

 

***** Competitive compensation and benefits package provided *****


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Sales, Service, & Marketing: Ticket Sales
Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
Position Start date: October 1st, 2014
Position End Date: Conclusion of Houston Rockets 2014-2015 season

This part-time position is dedicated to the efficient servicing of all Rockets and concert guests at the Toyota Center Box Office. Position also interacts with personnel at all levels of the Rockets. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Sell tickets via Veritrix ticket system
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and keep a balance cash drawer.

**Candidates applying for this position will not be considered for the Bilingual Seasonal Box Office Associate position.

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

*This is a part time position, no relocation/visa sponsorship package offered.


MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritrix or similar ticket system preferred
• Previous box office experience preferred.
• Bilingual in Spanish
• Ability to work days, Monday through Friday, 8:30 am – 6:00 pm


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!
Equal Employment Opportunity Employer

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Are you bilingual in Spanish?


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Sales, Service, & Marketing: Client Relations/Customer Service
Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)

 
JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with ticket holders through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our season ticket holders. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.


JOB RESPONSIBILITIES:
• Anticipate, respond to and resolve all season ticket holder complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
• Answering phones providing courteous, prompt and efficient service.
• Building and maintaining relationships with assigned season ticket holders.
• Handling all ticket holders’ questions and concerns.
• Processing payments for Lakers tickets holders.
• Assist with mailings, promotions and events for Lakers ticket holders.
• Assist with packaging, shipping and tracking of ticket packages.
• Promoting group ticket sales.
• Planning and executing season ticket holder events to drive loyalty.
• Game day duties include, assisting the box office, customer service booth, in seat visits with ticket holders and helping with season ticket holder promotions.

• JOB REQUIREMENTS:
• Minimum of two years customer service experience is required.
• Knowledge of Ticketmaster Archtics preferred.
• Overtime is mandatory. Must be available to work evenings, weekends and holidays.
• Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
• Ability to handle multiple projects.
• Bachelor's degree required.
• No Phone Calls Please
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have a minumum two years customer service experience
2. I have knowledge of Ticketmaster Archtics


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Summary
Generate revenue for the Los Angeles Sparks’ organization by selling season tickets, partial plans and group tickets to companies, organizations and individuals.

Duties and Responsibilities
• Sell a full menu of ticket products including, but not limited to full and partial season ticket packages, group tickets and hospitality packages
• Make cold calls from lists provided to sell full and partial season ticket packages and group tickets; generate own leads through referrals, networking and effective research
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
• Contact past customers in order to generate new ticket sales
• Effectively handle incoming sales calls from prospective customers for all ticket sales products
• Meet or exceed assigned sales goals for all ticket products
• Work events and games as assigned to support ticket sales efforts and promotional initiatives
• Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications
• Bachelor’s degree required
• Minimum two years prior sales experience with proven sales results and ability to build strong relationships required
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks/projects
• Ability to work independently without supervision, be self-directed and demonstrate initiative
• Ability to take direction without follow up
• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
• Proficient in Ticketmaster, Archtics, Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.
 


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Sales, Service, & Marketing: Promotions
Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)

Job Purpose: This is a part-time seasonal position within the Phoenix Suns Marketing Department. Members of the Street Team will be fun, energetic, enthusiastic and committed to promoting the Phoenix Suns and Phoenix Mercury.

Primary (Essential) Duties:
• Work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Phoenix Suns / Mercury
• Responsible for installation set-up, operation and teardown of all interactive elements and the Phoenix Suns / Mercury Mobile Marketing vehicle at scheduled events
• Responsible for all operational needs and activation of the following elements while at events representing the Phoenix Suns / Mercury - handout premium items, facilitate on-site promotions, interact with fans and communicate general information
• Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
• Assist with organization and maintenance of the mobile unit
• Assist Marketing Department in researching new events for appearances
• Responsible for fan engagement and data cultivation at each event
• Responsible for completing post-event wrap-up forms after every event
• Assist with other tasks on an as-needed basis

Knowledge,Skills and/or Abilities:
• Passionate about the Phoenix Suns/Mercury and the game of basketball
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Customer-service oriented

Experience/Education Requirements:
• Previous marketing/promotional/event/street team experience preferred
• Minimum 18 years of age
• Possess a valid Arizona driver’s license and a good driving record

Working Conditions and Physical Demands:
• Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
• Requires prolonged standing; ability to lift and carry up to 25 pounds
• Must be able to work in outdoor conditions

No guaranteed number of hours per week, scheduling is on an as needed event/game basis. The opportunity is expected to last up to one year. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel you're qualified to be a part of our Street Team?
2. Are you at least 18 years of age?
3. Please list your daily availability.


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Sales, Service, & Marketing: Promotions
Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)

Brief description of the position:

The Xtreme Team displays the ultimate Miami HEAT spirit and is responsible for getting HEAT fans energized, excited and entertained at each home game and at Miami HEAT events throughout South Florida. Xtreme Team members play an integral role in community events and the HEAT game night experience by leading the crowd in chants, hosting contests, throwing t-shirts, taking photos with or for fans and simply entertaining HEAT fans whenever possible.

Responsibilities:

  • Interacts and enthusiastically engages the crowd by leading chants, distributing giveaways, t-shirt tosses, etc.
  • Always a positive influence and display the highest level of customer service for fans and guests at HEAT games in the arena or off-site HEAT events.
  • Coordinates and executes entertainment, contests and promotions throughout the arena and at off-site event locations.
  • Responsible for set-up and break down of any events including props, signage, decorations, staging, etc.
  • Maintain proper care of all HEAT props and equipment including an organized storage area.
  • Other duties as assigned by the department.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays and weekends?
2. (Yes/No) Do you have previous experience in promotions?
3. If yes to question 2, please explain your experience in detail.
4. (Yes/No) Do you have previous public speaking experience?
5. If yes to question 4, please explain your experience in detail.
6. (Yes/No) Do you have reliable transportation?
7. (Yes/No) Do you have previous experience in the sports or entertainment industry?
8. If yes to question 7, please explain your experience in detail.


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, holidays, and weekends?


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

 

Overview of the Job: Responsible for selling Miami HEAT season tickets, group tickets, partial plans, and holiday plans through face to face meetings and outbound phone calls.  Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities through our Priority Access Club members. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends, and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed yearly2014-15 ticket sales revenue goal. Associate Degree from two-year college or technical school; or equivalent combination of education and experience. Six months to one year related experience and/or training.Excellent communications skills, professional selling skills and previous ticket sales experience is required.  Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least two years of sales experience?
2. (Yes/No) Are you fluent in both English and Spanish?


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Sales, Service, & Marketing: Ticket Sales Management
Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Inside Sales Manager Role will report directly to the Director of Ticket Sales and will be responsible for maximizing revenue by recruiting, hiring and training a group of 15-45 entry-level sales associates at any given time. This role will be heavily involved in the recruitment of talent both locally and outside of the greater Milwaukee area. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks.  

 

Major Responsibilities:

  • Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
  • Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales. 
  • Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
  • Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
  • Meet or exceed annual sales associate team goals.
  • Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
  • Work closely with all internal departments for cross-promotional initiatives.
  • Maintain working knowledge of all product to sell when applicable.
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.

 

Qualifications:

  • Previous management of a team in a sales environment.
  • Proven ability to train new sales associates.
  • High proficiency in both written and verbal communications (public speaking and presentation).
  • Excellent relationship building and interpersonal skills.
  • Assertive, persistent, process and results oriented.
  • Strong time management organization and analytical skills.
  • Strong work ethic and high personal accountability.
  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
  • Ability to work well under pressure.

 

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 2 years management experience in a ticket sales or related field.
  • Minimum 3 years sales experience in a sports or related field.


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Sales, Service, & Marketing: Client Relations/Customer Service
Director of Fan Experience - Milwaukee Bucks (Milwaukee, WI)

 

Position Description:
The Director of Fan Experience will be responsible for ensuring that Milwaukee Bucks games and events are world class fan experiences by developing and implementing inter-organization customer service strategies. This position will be responsible for aligning internal departments and external partners behind a consistent customer service platform and will develop, manage and measure service delivery at all Milwaukee Bucks games.  The ideal candidate is a motivated self-starter with outstanding interpersonal and analytical skills and a passion for customer service. This position will report to the Vice President of Marketing. 

Major Responsibilities:
•    Collaborate with all internal and external partners – including Season Ticket Services, BMO Harris Bradley Center, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery
•    Establish agreed-upon service standards and goals and work with internal and external partners to ensure consistent achievement of these goals, including but not limited to the following areas: expedient arena entry, friendly and efficient concession and retail operations, and proper game night staffing levels
•    Create and maintain a league-leading game night experience by developing and maintaining a consistent experience, representative of the Milwaukee Bucks brand, across all opportunities for fan interactions, including parking, guest entry, concessions, and ushers.
•    Develop multi-organization service dashboards and service recognition programs
•    Provide service training to internal departments and external partners
•    Oversee annual service mapping process for Bucks events at the BMO Harris Bradley Center
•    Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities
•    Assist in the evaluation and creation of new and customer service products and programs for season ticket holders and fans
•    Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas

Qualifications:
•    Experience in developing and executing customer service programs
•    Ability to work closely with team service partners and understand the financial agreements       and incentives for each
•    Collaborative working style, with strong written and verbal communications
•    Detail-oriented, with ability to manage multiple projects
•    Strong work ethic and high intellectual curiosity
•    Able to work flexible hours including evenings, weekends and holidays

Education and Experience:
•    Bachelor’s Degree required
•    5+ years of business experience required; ideal candidate will have previous experience in service delivery within the sports/entertainment industry or hospitality management


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Sales, Service, & Marketing: Client Relations/Customer Service
Sales and Service Associate - Minnesota Timberwolves (Minneapolis, MN)

Department: Revenue Strategy and Operations
Reports to: Sales Strategy and Operations Supervisor

Position Type: Full Time/Non Exempt/Seasonal

Summary/Objective

The responsibility of this position is to aid the Sales and Service staff with implementing and facilitating the department strategies and objectives for the NBA/WNBA teams. This includes assisting the Partnership Sales and Activation departments as well as the Ticket Sales and Service Departments.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1.    Assist with day to day responsibilities, including but not limited to: managing general office duties, maintain tracking spreadsheets, make deliveries, and running errands

2.    Assist with preparing presentations and recaps.

3.    Assist with database mailings and initiatives.

4.    Support research initiatives regarding promotions and best practices.

5.    Assist with ticketing grids, contract management, archiving game night photos and managing storage spaces.

6.    Research current and prospective clients via Google Alerts

7.    Set up and break down of events, meetings, premium spaces, sponsor booths, interactive areas, sponsored appearances,  and other miscellaneous game night or event setup

8.    Work all Timberwolves home games. Duties will vary but may include: staffing a booth or a Premium space, assisting with implementation of ticket promotions, redemptions, fulfillment of Fan Experiences and Touch points, interacting with fans, fielding questions, and providing excellent customer service

9.    Assist with Marketline and CRM.

10.  Assist with the execution of sponsor appearances: dance team, mascot and/or player.

11.  Assist with the execution of sponsored in-arena promotions: on-court contests (time-outs and quarter-breaks) as well as pre-game and post-game sponsor-related activity.

12.  Prepare and distribute Game Night Summaries with game-related information.

13.  Document in-arena promotions, events, member programming and other activities throughout the game by taking photos as well as videos.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.

Education

Bachelor’s degree or equivalent experience preferred.

Experience

Previous sales and/or customer service experience is preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically 8:30 AM-5:00PM Monday-Friday. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This position will require working office hours and game nights. Is this something you can accommodate?
2. This position is paid $8.00/hour. Is this something you are comfortable with?


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Sales, Service, & Marketing: Premium/Suite Service
Premium Seating Assistant - Minnesota Timberwolves (Minneapolis, MN)

Department: Revenue Strategy and Operations
Reports to: Sales Strategy and Operations Supervisor

Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective

Individuals in this position will aid the Sales and Service Department with implementing and facilitating game night responsibilities for the NBA/WNBA teams.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1.    Set up and break down Premium Seating and Club spaces.

2.    Greet and check-in members in the club level or event spaces.

3.    Provide excellent service to fans, members, and guests.

4.    Assist with Fan Experiences and Touch points pregame and postgame.

5.    Interact with fans and field questions.

6.    Create gift bags and make in-seat visits.

7.    Assist with the execution of prospect and member events.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.

Education

Pursuit of bachelor’s degree or equivalent experience preferred.

Experience

Previous customer service or sales experience is preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional sports arena. Staff are required to work all Timberwolves and Lynx home games. Individuals will be required to be stationary for periods of time, and traverse around the arena, which includes steps/bleachers. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 15 pounds.

Travel

Position requires no travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. This is a game night position. Are you able to commit to working game nights during the Timberwolves season?
2. The position is paid $8.00/hour. Is this something you are comfortable with?
3. Do you have previous customer service working experience?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves (Minneapolis, MN)

Department: Inside Sales
Reports to: Manager of Inside Sales

Position Type: Full-Time/Temporary/Non-Exempt

Summary/Objective

The primary focus of this position is to develop and nurture client relationships in the Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Generate new sales revenue in full and partial season memberships by researching individuals, companies and industries.
  2. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  3. Sell full and partial season memberships as well as premium seating and group tickets.
  4. The minimum expectation is 90 minutes of time via telephone every day (450/week) OR 100 phone calls (500/week).
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication in CRM.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Education

Bachelor’s degree or equivalent experience preferred.

Experience

Sales experience with the business side of collegiate, minor league or professional sports is preferred.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. Office hours are typically 8:00 AM-5:00PM Monday-Friday. In addition to working office hours staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Fan Development
Mascot Assistant - Minnesota Timberwolves (Minneapolis, MN)

Department: Live Programming & Entertainment
Reports to: Mascot Supervisor

Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective

The individual in this position will support the mascot in all home games and external appearances.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Serve as mascot assistant for all home games and all off-site appearances
  2. Execute on pre-game and in-game mascot activities
  3. Set up and tear down of all mascot equipment
  4. Adhere to mascot program rules and policies
  5. Provide assistance with the growth of the mascot program
  6. Provide assistance to mascot supervisor in development of skits and related promotions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Able to work flexible hours including nights, weekends and holidays.
  3. Ability to work well on a team and independently.
  4. Ability to manage specific processes and tasks in the department under supervision.
  5. Ability to speak comfortably in front of large crowds.

Education

High school diploma/G.E.D. or equivalent experience preferred.

Experience

Experience in game presentation and/or live programming is preferred. This individual should have extensive customer service experience.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

The working environment is generally favorable, but may work in excessive heat or cold and under stressful condition. This job also operates in a sports arena, which includes bleachers/steps. The duties of this position are performed indoors and outdoors. The noise level in the work environment is usually moderate to loud to during events and minimal during non-events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena to interact and entertain clients/fans. Staff will move boxes and equipment weighing up to 50 pounds. This individual may also perform stunts, including jumping, running, climbing etc.

Travel

Position requires travel to external company events and promotions.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working flexible hours (indluding day time, weekends, nights, etc.)?
3. Do you have experience speaking to large groups, or over a loudspeaker?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Ticket Sales Management
Director of Premium Seating - New Orleans Pelicans (New Orleans, LA)

The Director of Premium Seating is responsible for the overall sales and service of the suite level.  In addition is responsible for business development of floor and club level accounts.  Key responsibilities include:

  • Self-Prospecting for new business and closing the sale

  • Driving the sale of premium accounts through the ticket sales and service department

  • Account Management & Retention responsibilities on annual suite accounts

  • Management of overall premium seating department, including sales and service personnel

  • Display leadership by providing vision and inspiration to superiors, peers, subordinates, and the entire organization

 

ESSENTIAL JOB FUNCTIONS:

  • Meet or exceed established yearly revenue goals

  • Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the team

  • Conduct sales conversations via phone presentations, in-office meetings/presentations and meetings at the Smoothie King Center

  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling and outside meetings

  • Perform accurate and skilled deal closings

  • Provide high end service for our premium clients, including but not limited to: renewals on an annual basis, collection of payments and receiving executed seat contracts

  • Develop and grow relationships with current clients to increase selling opportunities through exceptional service and referrals

  • Grow and develop premium events for customers

  • Enter all pertinent prospect and customer information in CRM platform for efficient reporting and historical data purposes

  • Conduct regular one on one meetings with staff

  • Provide overall strategic direction for the department

QUALIFICATIONS:

  • 5+ years of sports ticket/sponsorship sales experience, multiple years of success selling suites and premium products and strong track record for producing results

  • Highly motivated self-starter with strategic thinking and personal leadership skills

  • Work well in a team selling environment and ability to collaborate with others

  • Exceptional organizational skills to manage and prioritize daily effort

  • Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers and internal team

  • Strong interpersonal and customer relationship skills

  • Bottom line results driven

  • Proficiency with Microsoft Word, Outlook, Excel and PowerPoint, and CRM Dynamics

  • Ability to work irregular hours, event coverage and weekends

  • Reliable transportation to reach the market on outside sales appointments is essential

  • Four-year College degree required with a master’s degree a plus

Applications must be submitted through Teamwork. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.


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Sales, Service, & Marketing: Ticket Sales
Pacers Ticket Sales Internship - Pacers (Indianapolis, IN)

Position Summary: These internships will assist the Ticket Sales Department with projects design to solve a problem or create an opportunity within Ticket Sales; assist with ticket sales activities and events. Enthusiasm for sales and sales experience is helpful.  Candidates will be paid minimum wage and must be able to get credit from their college or universiy for this internship.

Criteria & Qualification:

1. Sales experience helpful
2. Enthusiasm for sales
3. Creative and outgoing
4. Self-Starter
5. Business, sports marketing, sales or related major and must be doing this internship for college credit or as a commission only sales account executive
6. Strong communication skills, both verbal and written
7. Well organized with strong computer knowledge

Responsibilities:

1. Initiate, implement and complete a project which applies some knowledge of a problem or opportunity currently confronting the sales and promotion department. This project must be significant and have an ongoing practical value to the Pacers following the completion of the internship.
2. General office duties. Data entry, answering phones, copying, filing, faxing, maintaining lists, collating and distributing departmental information. Telephone sales (for commission sales positions only)
3. Assist with ticket sales activities and events, including receptions, game night entertainment
4. Assist in brainstorming, planning, and implementation of ticket sales plans, ideas, and proposals.

 

 


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)

Status: Full-Time

Location: Navy Yard

Reports To: Sales Manager

If you’re a career driven professional and are looking to jump start your career in the world of professional sports you have come to the right place. We promote an outgoing, high energy and competitive work environment that is not for everyone. However, if this is for you it is an opportunity for you to start a successful career in professional sports.

WHY THE 76ERS?
The Philadelphia 76ers are one of the most historic franchise in the entire NBA. We promote professionalism, integrity and passion striving to be the best. We are a franchise that looks to promote from within, allowing you to advance your career and development in a variety of ways. This position is an entry level sales position that will allow you the opportunity to join our family and set yourself up for a successful career in professional sports.

ARE YOU OUR IDEAL CANDIDATE?
We are looking for a self motivated, energetic and aggressive salesperson to take the Philadelphia market by storm. You must be a team player capable of multi tasking in a fast pace environment. Excellent verbal communication skills with a friendly and professional telephone style are a must. We are looking for candidates who work hard and strive to be the best. Bring that desire and determination to work everyday and let us take care of the rest.

Qualifications:
• College Degree - Bachelor’s degree from an accredited college or university
• Min. 1-3 years business to business sales experience (prior sports sales a plus)
• Aggressive and effective communication skills and interpersonal skills
• Strong leadership and organizational skills
• Superior problem solver, with ability to work independently
• Ability to multi-task
• Ability to work with deadlines
• Willingness to work the hours necessary to meet sales goals
• Ability to maintain a flexible work schedule (holidays, evenings)
• Strong computer skills
• Coachable
• High comfort level making cold calls
• Strong time management and organizational skills
• Passion for sales
• Demonstrate an enthusiastic and outgoing personality

Job Functions:
• Maximize revenue through the sales of Philadelphia 76ers tickets (i.e. Season, Partials, groups and premium tickets)
• Heavy outbound call focus making 90+ outbound calls daily to increase your sales pipeline
• Sales presentation for external and internal face to face appointments
• Manage and service assigned season ticket, partial and group accounts
• Creating strong relationships with Season, Partial and group clients to promote yearly renewals
• Network, Prospect and create new sales opportunities when and wherever possible
• Must meet all pre-determined activity and sales goals by providing weekly sales reports to management
• Other duties as assigned
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelor’s degree from an accredited college or university?
2. Yes/No: Do you have a minimum of 1 year of business to business sales experience?
3. Yes/No: Have you had prior internships in sports?
4. To be considered, please list your compensation requirements.


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Sales, Service, & Marketing: Ticket Sales
GAME DAY 50/50 RAFFLE TICKET SELLERS - Philadelphia 76ers (Philadelphia, PA)

Full/Part: Part

Base Salary: Hourly (Game Day Pay)

Total Compensation: Hourly (Game Day Pay)

Category: Sales & Marketing: Ticket Sales
 

Description

Location: Wells Fargo Center (Philadelphia, PA)

Status: Part-Time

Reports To: Director of Community Relations

Number of Positions: 20-25 positions available


Qualifications:
SIXERS STRONG 50/50 raffle sellers will take an active role in a fundraising program that takes place during all 76ers home games (pre-season, regular season and playoffs). You will be a spokesperson for SIXERS STRONG Foundation and various other non-profits that benefit from the raffle. Energy is a must; we are looking for fun, self-motivated team members that will exude enthusiasm and add to the overall customer experience.
Sellers must be flexible and be able to work in high-pressure situations. Familiarity with sales and customer service a plus, but not a necessity. Available to work a flexible schedule including evenings, weekends and certain holidays.
Responsibilities:
• Attend all 76ers home games (pre-season, regular season and playoffs) at Wells Fargo Center, assisting with SIXERS STRONG Foundation programs such as the 50/50 Raffle
• Game night staff may help sell raffle tickets at either a stationary touch-screen kiosk or will be responsible to roam a designated area of the concourse/arena. Those not at a stationary unit will receive a mobile handheld device and mobile printer.
• Game night staff will be responsible and accountable for all cash sales, as all units must be reconciled correctly throughout the game.
• Sellers are expected to have an outgoing personality to encourage attendees to purchase. Prior sales experience and a positive attitude a plus.
• Must be at games at least 30 minutes prior to arena doors opening (example: some doors open at 5:00 p.m. for a 7 p.m. 76ers game, therefore, sellers are asked to arrive by 4:30 p.m. to get ready)
• All raffle sellers will be provided with a selling apron and T-shirt and should wear comfortable, closed-toe shoes.
• Should have knowledge of SIXERS STRONG Foundation and the organizations that are supported.
• Attend sales training sessions before and throughout the season.
• Nights and/or weekends are required
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Do you live in the Philadelphia, PA area?
2. YES/NO: Do you have sales experience in the Pro Sports/Entertainment industry?
3. YES/NO: Are you able and willing to work a flexible schedule including evenings, weekends and certain holidays?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales and Service Intern - Phoenix Suns (Phoenix, AZ)

Job Purpose

To provide a student with hands on experience in our ticket sales department. 

This intern position is expected to last the entire Suns season (October 2014-playoffs which could be until the end of June 2015). This is a paid part time internship (Approx. 30 hours per week).

 

Primary (Essential) Duties  
•    Working all ticket sales events
•    Working all Suns home games – lead generation ticket sales support 
•    Attending team and community events for the purpose of maximizing sales opportunities
•    Research and find new business leads for sales team follow up
•    Data cleanup in our CRM system
•    Additional office duties and projects as assigned

Knowledge, Skills and/or Abilities

•    Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
•    Strong communication skills, positive attitude, and an eagerness to learn are a must
•    Excellent relationship building skills and managing multiple relationships at the same time
•    Ability to work as a team player

Experience/Education Requirements

•    Sports Management, Business or Marketing Major preferred

Working Conditions and Physical Demands

•    Flexible  hours  to include weekends, evenings, some holidays and some overtime to meet business needs
•    Expected to work all Suns home games
•    Must have housing in the Phoenix metro area for the duration of the internship
       (Housing will not be provided by Phoenix Suns and Phoenix Mercury)
•    This intern position is expected to last the entire Suns season (October 2014-playoffs which could be until the end of June 2015).


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work the entire Suns season (October 2014-playoffs which could be until the end of June 2015)?
2. Are you pursuing a Sports Management, Business or Marketing Major?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
o Minimum of 50 unique touchpoints each day
o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right person for this position?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 
•    Directly supervise the activation of contracted marketing partnerships
•    Manage sponsor expense in accordance to budget
•    Participate in strategic planning to meet sponsor goals / objectives
•    Leads specific projects as assigned 
•    Make decisions on behalf of marketing partnerships to best activate a contractual partnership
•    Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
•    Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
•    Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
     o Partner/Event “One-Sheet Recaps”
     o Partnership “Case Studies” or “Best Practices”
     o Monthly Partnership Updates
•    Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
•    Manage partnership engagement in departmental suite/hospitality area during select games 
•    Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
•    Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
•    Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
•    Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties
•    Compiles and communicates the department’s photo requests on a game by game basis 
•    Manages digital signage inventory and rotation formats on a game by game basis
•    Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong interpersonal skills and ability to problem solve
•    Strong verbal and written communication skills
•    Positive attitude and strong work ethic
•    Ability to multi-task and handle a variety of responsibilities 

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
•    Must be able to lift at least 25 pound boxes
•    Extended standing during games and events
•    Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous activation experience? Explain.
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation and development of Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 
•    Expertise in market dynamics bot h locally and nationally
•    Act on behalf of client and Phoenix Suns
•    Conduct needs analysis with all prospective clients. Use independent discretion and create and manage proposals 
•    Generate revenue through the sale of “new” corporate partnership relationships
•    Make a high volume of dynamic cold calls, conduct client needs analysis and close business in a timely fashion 
•    Effectively qualify leads and maintain an active pipeline of potential business opportunities
•    Foster existing corporate partner relationships to ensure retention and growth
•    Network and build positive long term relationships with key decision makers
•    Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and a clear understanding of partner’s marketing goals
•    Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
•    Provide accurate and reliable reporting information to be used in forecasting and management updates
     o  Significant understanding of CRM and participation in sales tracking for multiple properties
•    Assist and engage with prospects and partners during Suns/Mercury games and events as needed
•    Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

•    Experience in pitching six figure/seven figure partnerships
•    Experience in presenting to Sr. Management Team
•    Fundamental understanding of sales process
•    Strong interpersonal skills and ability to problem solve
•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong verbal and written communication skills
•    Ability to multi-task and handle a variety of responsibilities 
•    Maintain positive attitude and adapt to fast paced working environment
•    Successfully manage multiple projects/tasks simultaneously
•    Demonstrate an understanding of marketplace on both a local and national level

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience
•    Minimum of 5 years of experience in sales
     o  Preferably with a professional sports team or league

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand on feet for hours at a time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of sales experience with a professional sports team or league? Explain.
2. Tell us why you are the best fit for this position.


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Sales, Service, & Marketing: Ticket Sales Management
Group Sales Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

As the Group Sales Manager, you will be responsible for managing the strategy and execution of the Group Sales campaign along with managing the day to day operation of the Group Sales Account Executives.  

Primary (Essential) Duties 
•    Hire, train, coach & develop a staff of Group Sales Account Executives
•    Create and implement Group Sales business plan for the Suns/Mercury campaign
•    Develop the strategy & implementation of Suns/Mercury TicketPASS program           
•    Attend sales appointments with staff in an effort to help drive revenue
•    Attend all Suns/Mercury games & handle all in game Suns/Mercury Fan Experience execution 
•    Responsible for researching and recommending new group sales campaigns
•    Work with and maintain strong relationships with other departments & exec team
•    Plan and manage in-game prospecting and small outside sales event efforts
•    Attend team and community events for the purpose of maximizing sales opportunities 
•    Assist in the production of all support materials for Sales Department
•    Cross-training of other departments on Suns/Mercury Group Sales related initiatives
•    Select and order Suns/Mercury group sales merchandise (t-shirts, hats, scout patches, etc.)
•    Staff all sales and distribution tables for game and non-game day events

Knowledge, Skills and/or Abilities

•    Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
•    Strong communication skills, positive attitude, and an eagerness to learn are a must. 
•    Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
•    Basic understanding of advanced analytics & variable pricing preferred

Experience/Education Requirements

•    Bachelor’s Degree or equivalent experience required
•    Minimum of 3 years sports ticket sales experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays, to meet business needs.
•    Must be available for all Suns and Mercury home games 
•    Having reliable transportation in an effort to attend out of the office appointments and events as scheduled

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years sports ticket sales experience? Explain.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Advertising/Agency
Group Sales Executive - San Antonio Spurs (San Antonio, TX)

Job Description

Spurs Sports & Entertainment (SS&E) is looking for a positive and passionate individual that’s committed to becoming a group sales leader in the sports and entertainment industry. Responsibilities will include generating new revenue and renewing current business through the selling of group tickets and groups sales programs for the San Antonio Spurs, Rampage, Stars and AT&T Center Shows.  Revenue will be generated via phone calls, prospecting new business and program ideas, referrals, cross-selling season and partial ticket plans, face-to-face presentations and in-arena appointments with a strong focus on relational selling and customer retention.

Job Requirements

  1. Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events).
  2. Meet and exceed established monthly and annual sales objectives.
  3. Meet the minimum requirements of pre-determined goals for outbound calls per day, meetings per week etc.
  4. Commit to on-going sales training and development of best sales practices through weekly meetings and one-on-one sessions.
  5. Work games, nights, weekends and holidays as assigned.

 

  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong good oral and written communication skills
  • The ability to work independently and coordinate multiple tasks.
  • Stand/Sit/Walk for long periods of time.


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Sales, Service, & Marketing: Client Relations/Customer Service
Sports Programs Rep - San Antonio Spurs (San Antonio, TX)

Spurs Sports & Entertainment (SS&E) is looking for a positive and passionate individual that’s committed to becoming a program sales leader in the sports and entertainment industry. Responsibilities will include generating new revenue through the selling of basketball camps and clinics as well as cheer and dance competitions for the San Antonio Spurs, Rampage and Stars. Revenue will be generated via phone calls, prospecting new business and program ideas, referrals, cross-selling, face-to-face presentations and in-arena appointments with a strong focus on relational selling and customer retention.

 

  1. Continuously look for ways to develop and grow new and existing customer relationships through out if the office meetings, prospecting, referrals and other program sales initiatives (sales booths, in-house events and off-site community events).
  1. Meet and exceed established monthly and annual sales objectives.
  2. Meet the minimum requirements of pre-determined goals for outbound calls per day, meetings per week etc.
  1. Commit to on-going sales training and development of best sales practices through weekly meetings and one-on-one sessions.
  2. Work games, nights, weekends and holidays as assigned.

 

 

  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong good oral and written communication skills
  • The ability to work independently and coordinate multiple tasks.
  • Stand/Sit/Walk for long periods of time.

 

 

 


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Sales, Service, & Marketing: Marketing
Rampage Marketing Manager - San Antonio Spurs (San Antonio, TX)

This position is responsible for researching, developing and executing all San Antonio Rampage marketing plans. This person will service and deal with a diverse group of important internal and external customers at all levels; independent judgment is required to plan, prioritize and organize diversified workload.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.

  1. Develop, facilitate, execute, analyze and adapt annual marketing plans for the Rampage to ensure quality benchmark achievement and team synergy.
  2. Oversee, negotiate, implement, forcast and recap media/PR campaigns and fulfillment in collaboration with all skateholders as necessary.
  3. Develop and manage Rampage Marketing Budgets, including monitoring expenses on a monthly basis for accuracy and appropriateness, completing timely reports to leadership and taking prompt and corrective action when required.
  4. Develop and maintain professional relationships with internal departments and external stakeholders which enhance mutual understanding and respect in order to achieve strategic marketing goals.
  5. Oversee, coordinate, negotiate, implement, maintain and track all trade partners in regards to all proposals, contracts and recaps to ensure that all elements are executed and reported accurately.
  6. Other duties as assigned.

• Four-year degree or equivalent work experience.

• 3-5 years’ experience in related field.

• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.

• Ability to prioritize multiple tasks and problem solve.

• Ability to work long, flexible hours including evenings, weekends, and holidays.

• Ability to lift 30lbs.

• Possess a clean driving record in order to operate company-owned vehicles.


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Sales, Service, & Marketing: Client Relations/Customer Service
Courtside Club Hostess - San Antonio Spurs (San Antonio, TX)

This position will serve as point of contact during Spurs events at the AT&T Center, providing the highest level of customer service to a diverse clientele. This person will perform host/hostess responsibilities during all San Antonio Spurs homes games in the Dahill Courtside Club. The concierge will treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing game by game menu offerings, educating guests about the club amenities & timing of player viewing & photo opportunities as well as attending to each of our guests varied requests throughout the evening.

- Support and service Dahill Courtside Club clients and their guests to enhance their in-game experience.

- Prepare the Dahill Courtside Club prior to doors open to ensure the experience is exclusive and distinctive.

- Communicate & ensure resolution for food & beverage, cleanliness & maintenance, and special request needs throughout the event are taken care of in a timely manner.

- Assist the premium team with information sharing regarding clients and their guests likes, dislikes.

- Educate Dahill Courtside Club clients and their guests about menu offerings, player viewing opportunities, game night special activities, and additional information as required.

Minimum Requirements
- Strong customer service skills required.

- Ability to work flexible hours including evenings, weekends, some holidays, and event nights.

- Self-motivated, with the ability to work in a team environment.

- Strong time management and organizational skills.

- Must have high level of interpersonal skills to handle sensitive and confidential situations and information.

- Strong oral and written communication skills and have the ability to work independently, and coordinate multiple tasks.

- Must maintain professionalism at all times in regards to appearance and actions


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Sales, Service, & Marketing: Fan Development
Mobile Service Squad Part-Time Representative - Spurs Sports & Entertainment (San Antonio, TX)

POSITION SUMMARY:
The Mobile Service Squad Representative position will support the Service Innovation Department, in a proactive and mobile manner, in assuring all guests are treated like family and that lasting memorable moments are created during their visit. The representative will project Spurs Sports & Entertainment company values (Integrity, Success & Caring) in all guest interactions. The Mobile Service Squad representative will be responsible for providing Guest Service in our Guest Services booths, outside Sections 101/205, and assisting guests with Guest Service in a mobile manner throughout our facility. The purpose of the Mobile Service Squad will be to be a mobile, proactive extension of our Guest Services booth located outside of Section 101. The Mobile Service Squad will use Guest Services 101 as their hub, while assisting Guest Services in different locations/levels of the AT&T Center.

The representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their supervisor.

Mobile Guest Service staff must be willing to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends and holidays. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

To be considered apply now at: https://careers-attcenter.icims.com

KEY AREAS OF RESPONSIBILITY, JOB METRICS AND COMPETENCIES:
1)Models our Service Standards while greeting guests and assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other service opportunities as they arise
2)Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests
3)Provides feedback, in an appropriate manner, to help improve the guest and employee experience and informs immediate supervisors of incidents and important information
4)Provides mobile and proactive support to the Service Innovation Managers and Service Innovation Coordinators in the form of executing service initiatives and assisting with event coordination needs
5)Other duties as assigned

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Must have prior customer service experience
•Must have excellent verbal and written communication skills
•Approaches others in a pleasant, happy, and upbeat manner
•Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
•Must be able to work long and flexible hours, including evenings, weekends, and holidays
•Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time
•Must execute our Service Mantra- “A Passion to Treat Everyone like FAMILY and Create Memories”

*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide a brief description of your customer service experience.
2. Do you have a flexible availability, including the ability to work up to 28 hours per week, evenings, nights, weekends and some holidays as needed?
3. What role do you feel the customer service and fan relation team should fulfill within the Arena and Entertainment industry?


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Sales, Service, & Marketing: Ticket Sales
Director of Business Development - Texas Legends (Frisco, TX)

Responsible for maximizing revenue from the sale of tickets to consumers, groups and corporations. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for season, group and individual tickets;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Marketing
Director of Marketing/Marketing Manager (based on experience) - WNBA Tulsa Shock (Tulsa, OK)

Job Title: Director of Marketing/Marketing Manager (based on experience)
Reports To: President/COO

SUMMARY

The Tulsa Shock is currently seeking an individual for the position of Director of Marketing or Marketing Manager. Specific areas of focus include: advertising, market research, promotions, database and e-marketing, as well as overall brand development, event presentation/operations. This position is responsible for seeing all marketing functions for the team, including traditional and non-traditional marketing strategies. Primary objectives include: drive ticket sales, support partnership/sponsorship growth, expand marketing partnerships, grow database contacts and lead generation initiatives, enhance the game day experience.  Responsible for managing all social platforms. Fitting candidate must be a team player who understands the importance of communication and adhering to deadlines.


ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Supervise all areas of Marketing (marketing, promotions, advertising, event presentation, interactive/website development, and creative services) to maximize collaborative exposure and drive revenue
  • Interface with all departments in leading the development, implementation and analysis of sales and marketing campaigns
  • Develop and administer quality database-building strategies and programs, which result in positive ROI and reduce direct selling costs
  • Develop and implement e-marketing/online/mobile app/SMS marketing/new media strategies
  • Oversee development and production of marketing and sales collateral materials, as well as all internal and external items with the Tulsa Shock brand
  • Contribute to the development and execution of corporate/marketing partner activation strategies, including print ads, giveaways, sweepstakes, premium item distribution and cause marketing initiatives
  • Maximize relationships with various media outlets and promotional partners
  • Prepare and manage operating budgets for Marketing department
  • Develop initiatives to support new revenue opportunities
  • Serve on department head team responsible for long-range planning and delivering sustained revenue growth
  • Adaptation of design elements to carry out the continuity of the Shock brand  
  • Serving as a checkpoint in regards to logo usage, graphic standards, etc.
  • Precise proofing of all materials with Tulsa Shock brand
  • Develop and oversee all team official social media platforms, including but not limited to Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube
  • Ability to work independently and manage Creative Service Coordinator, departmental intern(s) and marketing grassroots/street team volunteer(s)
  • Communication with outside print vendors, relaying specifications for production
  • Assisting in maintaining and establishing design department policies
  • Take initiative, be involved, be active and creative
  • Suggest new ideas and think outside of the box

QUALIFICATIONS AND REQUIREMENTS

  • The ideal candidate should have minimum 2+ years of business experience with general marketing, promotions, and media
  • Exceptional social media skills through content creation, scripting, etc. preferred
  • Experience in developing and/or organizing mobile app and SMS media preferred
  • Strong leadership and management abilities in the area of sales and marketing
  • Proven track record of success growing revenues and expanding audience
  • Strong communication and teamwork skills
  • Strong analytical skills
  • Database marketing and/or research experience (sports marketing experience preferred)
  • Proven ability to handle multiple tasks and prioritize simultaneously
  • Bachelors degree or equivalent experience
  • Entrepreneurial spirit
  • Successful at working in a team environment
  • Detail-oriented, especially under deadline pressure
  • Highly organized and communicative
  • Willing to work long hours and weekends as needed

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Sales, Service, & Marketing: Ticket Sales
Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)

Description

Summary
The Tulsa Shock are seeking an experienced, passionate, and enthusiastic Group Sales Manager to join our staff by focusing on group sales (i.e. Churches, Non-Profits, Large Businesses, etc.) but also will sell season tickets, partial plans, and suites to companies and individuals via phone, prospecting and setting up appointments.  This position will report to the Director of Ticket Sales.

 

Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue with a focus on groups through full menu ticket programs
• Sell full-seasons, partial plans, and suites.

• Help train and mentor Account Executives in successful group/call campaigns. 
• Create and develop new business by regularly pitching new prospects through cold calls, face to face meetings and referrals.

• Plan and coordinate group events and theme nights (Pre-game group performances, Team Packages, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season.
• Game night responsibilities include, assisting with sales initiatives, prospecting clients, and helping with ticket/guest information.
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
• Maintain accurate records of all prospecting activities and closed sales.

• Will also include additional tasks assigned by Director of Ticket Sales.

 

Education and/or Experience
• Bachelor’s degree preferred.
• Prior experience in ticket sales, with a major league, collegiate or major league team.

• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• High energy; ability to remain focused on sales goals and work independently.
• Ability to work flexible hours, including evenings, weekends and holidays.
Computer Skills: Database Applications, Excel, Outlook and Word software.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-4 years of sales experience?
2. Do you have previous experience in the sports industry?
3. Do you currently reside or willing to relocate to Tulsa, OK?


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