Current available jobs in Sales, Service, & Marketing:


» Ticket Operations Manager - Atlanta Dream (Atlanta, GA)
» Membership Associate - Atlanta Hawks (Atlanta, GA)
» Director, Game and Event Presentation - Atlanta Hawks (Atlanta, GA)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Part Time Ticket Operations Representative - Charlotte Hornets (Charlotte, NC)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] (Uncasville, CT)
» Premium Sales Manager - Dallas Mavericks (Dallas, TX)
» Premium Sales Associate - Dallas Mavericks (Dallas, TX)
» ACCOUNT EXECUTIVE - DELAWARE 87ERS (WILMINGTON, DE)
» Account Executive - Erie BayHawks (Erie, PA)
» Game Night Concierge Staff - Golden State Warriors (Oakland, CA)
» Part Time Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Account Executive - Idaho Stampede (Boise, ID)
» Account Services Executive - Los Angeles Clippers (Los Angeles, CA)
» Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)
» Vice President, Marketing - Los Angeles Sparks (Los Angeles, CA)
» Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Associate Manager of Inside Sales - Milwaukee Bucks (Milwaukee, Wi)
» Group Interview for Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Sales Associate - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Group Sales Coordinator - Milwaukee Bucks, LLC (Milwaukee, WI)
» Ticket Sales Associate - Minnesota Timberwolves & Lynx (Minneapolis, MN)
» Partnerships Activation Specialist - New Orleans Pelicans (New Orleans, LA)
» Director of Corporate Partnerships Sales - New Orleans Pelicans (New Orleans, LA)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» Premium Sales Account Executive - Orlando Magic (orlando, fl)
» Ticket Sales Representative/Rookie Camp - Orlando Magic (orlando, fl)
» SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)
» Mercury & US Airways Center Marketing Assistant Manager - Phoenix Mercury/USAC (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Marketing Manager - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Business Analyst - Portland Trail Blazers (Portland, OR)
» Senior Manager, Inside Sales - Sacramento Kings (Sacramento, CA)
» Suite Service Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Senior Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Group Ticket Sales - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Assistant Box Office Manager - Sacramento Kings (Sacramento, CA)
» Membership Development & Sales Campaigns Coordinator - Sacramento Kings (Sacramento, CA)
» Spurs Game Crew-Part time Seasonal - Spurs Sports & Entertainment (San Antonio, TX)
» Austin Toros Corporate & Suite Sales Account Executive - Spurs Sports & Entertainment (Austin, TX)
» Inside Sales Manager - Spurs Sports & Entertainment (San Antonio, TX)
» Mascot Creative Entertainment Associate - Spurs Sports & Entertainment (San Antonio, TX)
» Part-time Service & Retention Representative - Spurs Sports & Entertainment (San Antonio, TX)
» Spurs Silver Dancer - Spurs Sports & Entertainment (San Antonio, TX)
» Mobile Service Squad Part-Time Representative - Spurs Sports & Entertainment (San Antonio, TX)
» Season Ticket Service Representative - Spurs Sports and Entertainment (San Antonio, TX)
» Director CRM - The Madison Square Garden Company (New York, NY)
» Account Executive - Tulsa Shock (Tulsa, OK)
» Account Executive - Group Sales - Utah Jazz (Salt Lake City, UT)



Sales, Service, & Marketing: Ticket Operations
Ticket Operations Manager - Atlanta Dream (Atlanta, GA)

Atlanta Dream Ticket Operations Manager

Position Summary: This position is responsible for overseeing the entire Ticket Operations department. Manages all financials with respect to ticket sales, as well as controls ticket inventory.


Reports to: Director of Ticket Sales & Service


Specific duties include, but are not limited to:
Reconciles daily, monthly and seasonal financial statements
Responsible for customer service training and box office training for game day box office employees
Develop a ticket operations business plan with the Director of Sales & Service
Manage relationship with all daily deal partners including but not limited to Groupon, Deal Swarm, GoldStar, Living
Social, Half Off Depot, ScoreBig, Homerun, Viagogo, Amazon, Homerun and AT&T
Responsible for implementing all related TicketMaster marketing and sales tools
Responsible for all internal/external ticket requests
Responsible for reporting accurate sales numbers and revenue to the Finance Department
Manages ticket inventory including season sales, group sales, promotional packages, and single ticket sales Supervises the department operations and functions including invoicing of account holders, seat upgrades,
allocations, transfers, and payment plans
Responsible for production and distribution of all tickets
Works in conjunction with Sales, Sponsorship, Community Relations, Basketball Operations, and Media Relations
departments for all internal ticket allotment and allocation
Works with the Marketing and Sales department in the development of promotional campaigns and materials Supervises the fulfillment of internal and league ticket requests
Serves as a liaison between the WNBA Atlanta Ticket Operations and the Philips Arena Box Office
Process payments, print tickets, and process daily sales reports
Provides Archtics training for Account Executives and Ticket Operations staff
Coordinates with DSA/TicketMaster on the creation of events and events on sale
Acts as the liaison with TicketMaster; responsible for Archtics updates and conversions
Handles customer inquiries
Perform customer service duties in management role at Box Office
Responsible for supervising the Ticket Operations Department
Must be able to work all home games
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of deadlines
Must be able to concentrate and perform accurately
Must be able to react to change productively and to handle other tasks as assigned


Qualifications:
Bachelor’s degree and minimum of 2 years ticket sales box office experience required
Demonstrate strong attention to detail and be proactive in anticipating problems and providing ticketing and customer service solutions
Advanced knowledge of Ticketmaster system and Archtics required
Strong working knowledge of Word, Excel, PowerPoint, and Microsoft Outlook
Ability to work effectively and independently on multiple projects
Great organizational and interpersonal skills
Ability to meet and exceed customers’ needs and expectations
Must be flexible regarding work hours as duties will require working outside of “normal 9-5” schedule

 


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Sales, Service, & Marketing: Ticket Sales
Membership Associate - Atlanta Hawks (Atlanta, GA)

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. The Membership Associate position is an entry level position focused on selling premium inventory for the Atlanta Hawks (NBA) at Philips Arena. Membership Associates focus on selling season tickets, group tickets and mini-plans to corporate prospects via phone and face-to-face presentations. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to grow their career within the organization. As a whole, the department acts as a feeder system to all senior level sales and service positions as career growth is the main objective of the program.

Qualifications: Ideal candidate will have a strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, passion for sales, strong work ethic, competitiveness, positive attitude and a willingness to learn is a must. Individuals must also possess a bachelor’s degree, comfort with cold calls and computer efficiency. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Yes/No: I have worked for a professional sports property before.
3. Why are you right for this position?
4. Briefly state what your professional goals are for the next 5 years.


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Sales, Service, & Marketing: Game Operations/Presentation
Director, Game and Event Presentation - Atlanta Hawks (Atlanta, GA)

At the Atlanta Hawks, we work on a fun and dynamic team in an environment that celebrates and encourages creativity. The Director of Game and Event Presentation will play a lead roll in producing a memorable fan experience both inside the arena as well as all concourse and exterior activities for all Hawks games and other team events. Ideal candidate is an organized, creative and talented individual who is not afraid to think outside the box with the ability to motivate full-time and event staff to provide a first class entertainment experience. 

RESPONSIBILITIES/DUTIES:
• Develop, manage and implement strategic plans that engage fans via innovative game entertainment production inside arena bowl as well as all concourse and exterior activities for all Hawks home games and other team events.
• Serve as Game Producer for all Hawks home games and other team events, coordinating all in-game performers, mascots, PA announcer, DJs, musicians, in-game hosts, lighting, pyro and other special effects.
• Work in-conjunction with Hawks Video Production staff towards creating all in-game video elements.   
• Oversee hiring of all game day entertainment teams including Atlanta Hawks Cheerleaders, Kia 6th Man, A-Team Dancers, Sky Squad, mascots, DJs, musicians and PA announcers.
• Manage 3 full-time Hawks Team members including Cheerleader and Talent Manager, Game Presentation Coordinator, and Game Presentation Assistant as well as all part-time game operations staff. 
• Work with All Team and Arena departments including Corporate Partnerships, Marketing, Ticketing, Public Relations, Video Production, Interactive Marketing and Community Development on game day and event content, script creation, timing and scheduling.
• Oversee operational budget for Game Presentation Department.  Includes initiating all billing, invoicing, and all other financial matters related to game day/event entertainment as well as off-site Cheerleader and Mascot appearances.
• Manage relationships with all game presentation related vendors, including contract negotiations.
• Work closely with arena and other team personnel in coordinating logistics, staffing, and all other appropriate needs to make the Fan Experience operate successfully.
• Collaborate with sponsorship on the development and execution of sponsor friendly and entertaining inventory for game day.
• Work with Group sales in the creation and execution of revenue generating and entertaining fan experiences.
• Create all game and event scripts.
• Ensure all programming and content comply with NBA regulations. 

QUALIFICATIONS:
• Minimum of 5 years’ experience in managing, producing and directing live entertainment.
• Excellent oral and written communication skills.
• Exceptional organizational skills with superior attention to detail
• Experience in all aspects of event production including knowledge of video production process.
• Experience in production of live events with the ability to provide quick turnaround.
• Experience developing and managing budgets is preferred.
• Working knowledge of design, brand development, interactive commerce and creative process.
• Strong copywriting skills.
• Ability to succeed in a demanding environment with tight deadlines
• Ability to independently resolve issues and manage problems and conflicts effectively.
• Must be flexible in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Charlotte Hornets seek passionate, committed, energetic salespeople to sell group tickets for the Charlotte Hornets. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Charlotte Hornets
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell season tickets, partial season and mini plans for the Charlotte Hornets
  • Building and fostering beneficial relationships with existing and new accounts
  • Handle all incoming sales calls from group sales prospects
  • Additional responsibilities as assigned by the department’s Vice President, Ticketing and/or Senior Manager, Group Sales.
  • Other duties as assigned by Manager

 

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Operations
Part Time Ticket Operations Representative - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Time Warner Cable Arena and the Charlotte Hornets have openings for part-time ticket sale representatives for the 2014-15 arena season. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service to all guests.
  • Use computer software to sell tickets and print tickets.
  • Distribute tickets to customers from Will Call.
  • Answer questions and provide available event information.

 

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily. 

 

Education and/or Experience

  • Experience handling cash
  • Experience using computer software
  • Event staffing, ticket sales, or customer service experience preferred. 

 

Knowledge/Skills/Abilities

  • Attention to detail and ability to provide a high level of customer service to all guests.
  • Strong teamwork skills and the ability to work individually.
  • Consistently arrives to work on time, follows instructions, and responds to manager’s instructions.
  • Ability to work extended hours including nights, weekends, holidays.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket membmershps, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Make 75+ outbound phone calls on a daily basis
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry! 

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun!

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Premium Sales Manager - Dallas Mavericks (Dallas, TX)

 The ideal candidate has a proven track record of producing strong sales results while building solid long term client relationships. Outstanding written and verbal communication skills, a competitive personality, and a background as a dynamic high volume sales associate/manager are necessary. Main responsibility will include selling and managing a team of account representatives selling a full menu of ticket products, including, but not limited to, long term suites, theater boxes, premium season ticket packages and corporate ticket block programs.

Minimum Requirements:
• Excellent communication skills, both written and verbal.
• Strong work ethic and drive to excel.
• Highly motivated individual with a strong desire to build a career in premium sales.
• 5+ years of outstanding performance in commission-based sales position.
• Maintain computerized records of all touch points with clients and prospects with Salesforce.
• Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
• College degree preferred.
• Some management experience required.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Associate - Dallas Mavericks (Dallas, TX)

Description

If you have excellent written and verbal communication skills, a competitive personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, premium season ticket packages, large block group tickets and long term suites and theater boxes.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in premium sales.
  • 4+ years of outstanding performance in commission-based sales position.
  • Maintain computerized records of all touch points with clients and prospects with Salesforce.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE
 


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Sales, Service, & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - DELAWARE 87ERS (WILMINGTON, DE)

Account Executive – Delaware 87ers (Wilmington, DE)

 

 

 

The Delaware 87ers are looking to add an outgoing and driven Account Executive to their staff for the 2014-15 NBA Development League season. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.
 

DESCRIPTION: The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences. The AE will also sell new group accounts to decision makers within businesses and non-profit organizations


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet all sales goals assigned.
• Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
• Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
• Develop and maintain a database of potential group and season-seat customers.
• Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
• Prospect for quality leads, particularly through asking for referrals.
• Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
• Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
• Work with the Box Office to update certain sales reports.
• Complete any customer service an operational duties in season as assigned.
• Performing other duties and responsibilities as assigned (i.e. contract fulfillment).


IDEAL CANDIDATE:
• Experienced in sports team sales, general business sales, or sports management is preferred.
• Previous experience in face-to-face and telemarketing sales is ideal.


COMPENSATION: The compensation will depend on experience. Salary + Commission
 


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Erie BayHawks (Erie, PA)

The BayHawks seek a teachable, dedicated person who is eager to grow the Team’s fan base via the successful execution of ticket sales programs to schools, businesses, clubs and organizations. This passionate individual will focus their sales efforts in selling season tickets and group tickets while having gameday duties as part of the BayHawks business operations team.

Duties and Responsibilities:

• Sell ticket packages, with an emphasis on group and premium season tickets, and fully execute every step of the sales process by prospecting, calling and meeting with customers
• Establish and foster relationships with schools, businesses, clubs and organizations
• Prospect new leads via cold calls and social selling 
• Achieve personal sales quotas in the areas of group sales, season tickets and mini-packages while contributing to the organization’s overall revenue goals
• Maintain a daily off-season routine of calls, meetings and sales presentations
• Manage and provide superior service to your customers and clients
• Participate in all gameday responsibilities as assigned
• Attend team and community events for the purpose of maximizing sales opportunities
• Availability to work nights and weekends as necessary
• Assist the organization in other various special events, promotions, and social/civic activities
• Participate in ongoing training for personal development to enhance sales skills
• Contribute to the overall growth of the Team’s fan base by generating ideas and helping to execute programs that enhance the Team’s brand


Day-to-Day Responsibilities:

• Sales – all aspects of the sales process including, but not limited to, prospecting new leads, phone calls, meetings, presentations, goal tracking


• Service – Build and foster relationships with fans and customers by delivering superior customer service


Qualifications & Requirements:

An ideal candidate possesses:

• Sales experience is a plus
• Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sports industry
• Competitive nature and a contagious, positive attitude to contribute to a teamwork environment
• Desire for consistent professional development via training and willingness to accept new challenges
• Proficient in Microsoft Office programs
• Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly sales goals for calls, appointments and sales.
• Demonstrated ability to work independently and produce results.
• Demonstrated flexibility and creative problem solving skills.
• Ability to provide superior customer service to our fans

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any sales experience? If yes, please explain.
2. To be considered, list your salary requirements.


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Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)

About the Position

We have an immediate need to hire part time Game Night Concierge Staff to provide outstanding customer service for the Golden State Warriors 2014-15 basketball season. We are seeking enthusiastic individuals with a professional demeanor to serve as Concierge Service for our Premium Seating Department and more specifically our Luxury Suite clients. Concierge Staff will be responsible for assisting with the set up and break down of Luxury Suites at games and events at Oracle Arena as well as providing guests with excellent customer service during the events. Additional tasks will vary. The delivery of quality service and positive interaction with our fans, season ticket holders and sponsors is critical but most importantly, make sure our fans have FUN!

Key Responsibilities

  • Set up and breakdown of all Suites and Suite Level Concierge Stations.
  • Assisting Suite Holders with questions, comments and concerns. 
  • Providing accurate information in a timely manner.
  • Support organization and Arena staff, creating a fun environment.
  • Assisting Warriors staff with events.
  • Assistance in monitoring access to the suites levels (verifying ticket access).
  • Providing exceptional customer service at all events.

Requirements

This position requires a professional outgoing individual eager to provide great customer service and the following:

  • Enthusiastic and friendly with a professional demeanor. Must be mature and accustomed to working in a diverse environment.
  • Previous experience working in a customer service environment is preferred
  • Individual with an outgoing personality and comfortable working in large crowds is preferred
  • High energy, detail-oriented, and hard-working individual is preferred
  • Ability to multi-task and to complete assignments in a fast-paced environment is preferred
  • Must be able to pass a criminal background check
  • Must be able to work home games including week nights, weekends and holidays


Physical Demands

  • Pushing/pulling/carrying and lifting may include up to 30 lbs (Set-up and Break down)
  • Stair climbing and the ability to sit/turn/bend/stand for long periods of time

Qualifications

  • Must be at least 18 years old
  • Must have reliable transportation
  • Must be able to commit to at least 95% of the 2014-15 NBA season (October  2014-May 2015)
  • Great customer service skills

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Sales, Service, & Marketing: Ticket Operations
Part Time Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
This part-time position is dedicated to the efficient servicing of all guests at the Toyota Center box office on game nights and events. Position also interacts with third party customers and personnel at all levels of the Rockets & Toyota Center. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Sell tickets via Veritix ticket system.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and keep a balance cash drawer.
MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritix or similar ticket system preferred
• Ability to work Rockets games, concerts, or other events as scheduled to include the day before, after, or on a holiday. Schedule will include nights beginning as early as 5:00 p.m. and weekends.

 

**Candidates applying for this position will not be considered for the Bilingual Seasonal Box Office Associate position.
**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**
*This is a part time position, no relocation/visa sponsorship package offered.

 

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!
Equal Employment Opportunity Employer

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am able to be scheduled evenings, holidays and weekends


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Sales, Service, & Marketing: Ticket Sales
Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
Position Start date: October 1st, 2014
Position End Date: Conclusion of Houston Rockets 2014-2015 season

This part-time position is dedicated to the efficient servicing of all Rockets and concert guests at the Toyota Center Box Office. Position also interacts with personnel at all levels of the Rockets. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Sell tickets via Veritrix ticket system
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and keep a balance cash drawer.

**Candidates applying for this position will not be considered for the Bilingual Seasonal Box Office Associate position.

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

*This is a part time position, no relocation/visa sponsorship package offered.


MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritrix or similar ticket system preferred
• Previous box office experience preferred.
• Bilingual in Spanish
• Ability to work days, Monday through Friday, 8:30 am – 6:00 pm


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!
Equal Employment Opportunity Employer

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Are you bilingual in Spanish?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Idaho Stampede (Boise, ID)

Position Summary:
The Idaho Stampede, a Boise-based NBA D-League Franchise, has an immediate need for an experienced, results-driven Account Executive committed to achieving sales excellence. Account Executives are responsible for prospecting and selling all types of revenue packages to corporations and the general public. In addition, this role provides game-day support to ensure the franchise runs efficiently. The ideal candidate has a passion for sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities:
• Sells all types of revenue packages including season tickets, mini-packs, groups, suites, and corporate sponsorships to achieve targeted sales goals, continually striving to exceed expectations.
• Prospects and conducts cold calls to area companies and organizations to sell complete portfolio of products. Must be comfortable prospecting and cold calling by phone and in person.
• Provides superior customer service to clients, existing ticket holders, prospects, and single game customers.
• Handles standard customer service issues.
• Manages sales efforts at public gatherings and events.
• Assists Vice President of Sales on all projects as requested.
• Fulfills game-day responsibilities and basic office duties as assigned.

Game Day Responsibilities:
• Assists with on-court promotions, arena set-up and breakdown, entertainment acts, game presentation, giveaways, merchandising booth, and program sales among other things as needed.
• Assists on game day projects as directed.

Qualifications & Attributes:
• Bachelor's degree or equivalent training and experience.
• Minimum of one-year sales experience in professional sports; ticket sales experience is preferred.
• Exceptional work ethic, strong desire to succeed, professional demeanor, and a passion for the sports industry.
• Effectual time-management and organizational skills. Ability to manage schedule to achieve daily and weekly goals for calls, appointments, and sales.
• Flexible and ready to work non-traditional hours in non-traditional settings.
• Ability to work in a changing and often stressful environment.
• Demonstrated ability to work in a team environment.
• Ability to effectively handle multiple ticket sales projects, and to produce positive results with every project.
• Strong written and verbal communication and presentation skills.
• Creative approach to problem solving.
• Takes initiative, self-directed with strong self-confidence. ‘Can do Attitude’
• Works with integrity and ethical business practices.
• Not afraid to ask questions – seeks help and information when needed.
• Highly motivated to achieve personal and professional goals.
• Working knowledge of Microsoft Office applications (i.e., Word, Excel, PowerPoint, and Outlook) and contact management software (i.e., ACT!).

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have ticket sales experience?
2. Are you willing to relocate at your own expense?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Services Executive - Los Angeles Clippers (Los Angeles, CA)


The Los Angeles Clippers are looking for an enthusiastic service and sales professional that will have the primary  responsibility for the retention and satisfaction of Clippers Season Ticket Members (MVPs).

Account Service Executives must have the ability to effectively build positive relationships with their assigned accounts and also meet assigned sales goals. Selling is roughly 50% of this position and the right candidate will be able to successfully handle both retention and sales responsibilities at a high level.

ASEs will also be assigned select Season Ticket Holder Member experiences to coordinate, plan and implement. These experiences include events held throughout the year at STAPLES Center and off-site venues.

Position Responsibilities:
• Create personal relationships with assigned accounts throughout the year and maintain a high renewal percentage.
• Generate new business revenue through the sale of season and group tickets, partial packages and event suites.
• Coordinate and manage select Season Ticket Member experiences and programs.
• Work Clippers home games, special events and networking events.

Qualifications:
• Experience using Microsoft Word, Outlook and Excel
• Two years of customer service experience
• One year of sales experience
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Describe a customer service experience where you met or exceeded the customer’s expectations.
2. 2. What has been the biggest sale of your career and how did you close it?
3. 3. The Fan Relations Department is like a team, what position would you play and why? (Assistant Coach, Point Guard, Shooting Guard, Center, 6th Man, Cheerleader or someone else.)


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)

 

POSITION OVERVIEW

 

The Los Angeles Clippers are seeking hard working, positive, and passionate individuals that are committed to becoming an industry sales leader. This individual will go through a career growth oriented, sports sales development program. At the culmination of the program, this system will allow top performing sales reps internal and external opportunities to advance their sports careers.  The in depth training program will focus on growing one’s professional skill set as a full menu sales professional.

 

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsibilities include but are not limited to the following:

• Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites
• Minimum 125 outbound phone calls daily
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Set appointments, show seats, give arena tours
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Variable length training program
• Other duties as assigned by Manager

 

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES - (To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to attend all home games (evenings and weekend hours and possibly holidays)
• Open to learning and taking constructive criticism
• Desire to be a sales industry leader
• Ability to present sales material to potential clients

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience? Yes/ No
2. Do you have access to local housing?
3. Why do you want to work in the sports industry?
4. What makes you stand out from your peers?
5. Please tell us one interesting thing about yourself and how you will use it to be a sales leader.


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Sales, Service, & Marketing: Marketing
Vice President, Marketing - Los Angeles Sparks (Los Angeles, CA)

Summary:
This position will be responsible for managing the Los Angeles Sparks’ overall brand architecture.  Additionally, the role will lead all strategic advertising and marketing initiatives in the areas of game entertainment, promotions, community partnerships, creative services, communications including the team’s website and social platforms, events, grassroots and database marketing.  This is all in an effort to increase ticket sales and sponsorship revenue, enhance the Sparks’ brand position and strengthen the Sparks’ brand sentiment in the community. 

Duties and Responsibilities:
• Responsible for ensuring that every element of the team’s advertising and marketing efforts adhere to the overall brand position
• Responsible for developing integrated marketing plans and programs, and overseeing the execution of such plans, to drive revenue goals and strengthen the brand position
• Proactively integrate with the ticket sales and sponsorship departments to support their sales and retention efforts.  This includes but is not limited to the development and execution of:
o Ticket sales campaigns to drive fulls, partials, groups and individual game tickets
o Integrated team platforms as well as the extension of league platforms into the local LA market
o Sponsor partner activation strategies, including retail promotions, product sampling, gift with purchase, sweepstakes, premium item distribution and cause marketing initiatives
• Proactively identify and manage mutually beneficial relationships with strategic partners (e.g., community partners, media partners, etc.)
• Oversee the development and production of sales and marketing collateral materials (e.g., sponsorship decks, ticket sales brochures, etc.)
• Drive marketing strategies through segmentation analysis of customer base. Cultivate and maintain a keen understanding of the team’s target audiences and the LA market
• Analyze organizational data and supplemental research to aid sales and marketing strategy development
• Track all advertising and marketing efforts by evaluating the ROI of campaigns, instituting test and control methodologies, and utilizing research and survey data to inform strategies
• Manage all creative development and agency relationships. Write creative and media briefs to provide clear direction on all campaigns, materials and events.
• Responsible for hiring, retaining, managing and the professional development of the marketing staff
• Effectively develop and manage the department’s business plan and budget  
• Other duties as assigned by the President/COO

Qualifications:
• Bachelor's degree in Marketing, Communications, Business or related field
• 5-7 years of experience in marketing and brand management and/or at a creative agency; sports team experience a plus
• Demonstrated leadership and management skills in the area of sales and marketing
• Proven track record of success growing revenues and expanding audience
• Strong communication and teamwork skills
• Strong analytical skills
• Experience in managing and implementing research methodologies
• Computer skills – MSWord, Excel, PowerPoint experience
• Available to work flexible and extended hours, including evenings, weekends and holidays

 


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Sales, Service, & Marketing: Promotions
Phoenix Suns/Mercury Street Team - Marketing Department (Phoenix, AZ)

Job Purpose: This is a part-time seasonal position within the Phoenix Suns Marketing Department. Members of the Street Team will be fun, energetic, enthusiastic and committed to promoting the Phoenix Suns and Phoenix Mercury.

Primary (Essential) Duties:
• Work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Phoenix Suns / Mercury
• Responsible for installation set-up, operation and teardown of all interactive elements and the Phoenix Suns / Mercury Mobile Marketing vehicle at scheduled events
• Responsible for all operational needs and activation of the following elements while at events representing the Phoenix Suns / Mercury - handout premium items, facilitate on-site promotions, interact with fans and communicate general information
• Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
• Assist with organization and maintenance of the mobile unit
• Assist Marketing Department in researching new events for appearances
• Responsible for fan engagement and data cultivation at each event
• Responsible for completing post-event wrap-up forms after every event
• Assist with other tasks on an as-needed basis

Knowledge,Skills and/or Abilities:
• Passionate about the Phoenix Suns/Mercury and the game of basketball
• Organized with the ability to multi-task and problem solve in a fast paced work environment
• Hard working, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Customer-service oriented

Experience/Education Requirements:
• Previous marketing/promotional/event/street team experience preferred
• Minimum 18 years of age
• Possess a valid Arizona driver’s license and a good driving record

Working Conditions and Physical Demands:
• Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
• Requires prolonged standing; ability to lift and carry up to 25 pounds
• Must be able to work in outdoor conditions

No guaranteed number of hours per week, scheduling is on an as needed event/game basis. The opportunity is expected to last up to one year. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel you're qualified to be a part of our Street Team?
2. Are you at least 18 years of age?
3. Please list your daily availability.


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, holidays, and weekends?


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Sales, Service, & Marketing: Sales & Marketing Management
Associate Manager of Inside Sales - Milwaukee Bucks (Milwaukee, Wi)

 Position Description:
The Associate Inside Sales Manager role will report directly to the Inside Sales Manager and be responsible for maximizing revenue for the organization by recruiting, hiring and training entry-level Sales Associates. The most integral part of this role will be the shared responsibility of continued development of the current Inside Sales Team throughout the day by assisting them in their sales process on the phone and during face to face appointments - all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks. The Associate Inside Sales Manager will be the go-to expert to help our Sales Associate team close business.

Major Responsibilities:
• Assist with the Recruitment, Hiring and Training of new Sales Associates.
• Contribute to their continued professional development throughout their tenure with the organization.
• Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales.
• Manage the sales process of every Sales Associate from start to finish – attend appointments, assist them in the assessment and qualification of potential clients, present solutions, closing sales and the fulfillment of all terms of every sale.
• Responsible for tracking activity of each Sales Associate on a daily basis and coordinating with Inside Sales Manager to present that activity to the Vice President.
• Meet or exceed annual Sales Associate team goals.
• Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
• Work closely with all internal departments for cross-promotional initiatives.
• Maintain working knowledge of all product to sell when applicable.
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.

Qualifications:
• Proven sales success preferably at a sports team.
• High proficiency in both written and verbal communications (public speaking and presentation).
• Excellent relationship building and interpersonal skills.
• Assertive, persistent, process and results oriented.
• Strong time management, organization and analytical skills.
• Strong work ethic and high personal accountability.
• Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
• Ability to work well under pressure.

Education and Experience:
• Bachelor’s Degree required
• Minimum 5 years ticket sales experience in sports or a related field.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5 years of ticket sales experience?


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Sales, Service, & Marketing: Ticket Sales
Group Interview for Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

The Milwaukee Bucks will be hosting in-person Group Interviews on Friday, August 1, 2014 by invitation only. If you have interest participating in this great opportunity, and feel that you are well-qualified, please apply for the "Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)" through this posting.

IF YOU HAVE ALREADY APPLIED THROUGH THE ORIGINAL "Account Sales Executive  - Milwaukee Bucks, Inc. (Milwaukee, WI)", NO NEED TO APPLY THROUGH THIS POSTING.

Those selected for this group interview session will be contacted via email with an invitation featuring further detail on time and location.

Sales, Service, & Marketing: Ticket Sales
Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

 

Position Description:
The Account Sales Executive will report to the Senior Director of Ticket Sales and be responsible for maximizing revenue. The primary focus will be on Full Season inventory at all available price points. Core to this role is the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team.

 

Core Responsibilities:
• Generate sales by scheduling, coordinating and conducting client meetings
• Conduct a heavy face-to-face appointment campaign to meet with new clients
• Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Ability to network and prospect with and sell to high level business executives and leaders
• Participate in professional networking events
• Provide superior customer service to existing and prospective clients
• Develop an individual sales plan to sell Full Season product over an extended period of time
• Meet or exceed annual sales goals
• Work a majority of the Milwaukee Bucks home games and sales events to drive business and generate new leads
• Work closely with all internal departments for cross-promotional initiatives
• Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player

Qualifications:
• High proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to work well under pressure
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office applications
• Knowledge of Archtics ticketing software and Microsoft-based CRM platforms preferred

Education and Experience:
• Bachelor’s Degree required
• Minimum 3 years of proven sales experience in a ticket sales or related field. Minimum 2 years in premium sales preferred.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years of sales experience?
2. Do you have a minimum of 2 years of premium sales experience?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Milwaukee Bucks are seeking a positive, passionate individual that is committed to becoming a leader in the sports sales industry. This individual will go through a 10-12 month development program and will be responsible for selling season tickets, mini plans and groups primarily via phone but also through face to face meetings, in-arena tours and out of office appointments. Core to this role is the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will have a heavy focus on outbound sales over the phone

Core Responsibilities:
• Generate new sales by scheduling, coordinating and conducting client meetings
• Conduct a heavy face-to-face appointment campaign to meet with new clients
• Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Ability to network and prospect with and sell to high level business executives and leaders
• Participate in professional networking events
• Provide superior customer service to existing and prospective clients
• Develop an individual sales plan to sell full season product over an extended period of time
• Meet or exceed annual sales goals
• Work a majority of the Milwaukee Bucks home games and sales events to drive business and generate new leads
• Work closely with all internal departments for cross-promotional initiatives
• Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player

Qualifications:
• High proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to work well under pressure
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office applications

Education and Experience:
• Bachelor’s Degree required
 

**Application is a two-step process***
Step 1: To apply for this position, click the 'Apply for this position' link below and please completely fill out the application including uploading your resume.

Step 2: After completing Step 1, you will find a URL address in a yellow box titled 'Important Information about your Application.' Copy and paste the URL provided and complete all the required information on the electronic form. You will not be considered for this position unless you have completed both Steps 1 & 2

 

 


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Sales, Service, & Marketing: Ticket Sales
Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Account Sales Executive will report to the Senior Director of Ticket Sales and be responsible for maximizing revenue. The primary focus will be on Full Season inventory at all available price points. Core to this role is the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team.

 

Core Responsibilities:
• Generate sales by scheduling, coordinating and conducting client meetings
• Conduct a heavy face-to-face appointment campaign to meet with new clients
• Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Ability to network and prospect with and sell to high level business executives and leaders
• Participate in professional networking events
• Provide superior customer service to existing and prospective clients
• Develop an individual sales plan to sell Full Season product over an extended period of time
• Meet or exceed annual sales goals
• Work a majority of the Milwaukee Bucks home games and sales events to drive business and generate new leads
• Work closely with all internal departments for cross-promotional initiatives
• Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player

Qualifications:
• High proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to work well under pressure
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office applications
• Knowledge of Archtics ticketing software and Microsoft-based CRM platforms preferred

Education and Experience:
• Bachelor’s Degree required
• Minimum 3 years of proven sales experience in a ticket sales or related field. Minimum 2 years in premium sales preferred.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years of sales experience?
2. Do you have a minimum of 2 years of premium sales experience?


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Sales, Service, & Marketing: Ticket Operations
Group Sales Coordinator - Milwaukee Bucks, LLC (Milwaukee, WI)

DESCRIPTION:
The Milwaukee Bucks are seeking a passionate, committed, and enthusiastic individual to join our Group Sales team. The Group Sales Coordinator will be directly responsible for assisting with the implementation of group sales programs and events, assisting with group sales marketing collateral, and researching additional group sales channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Serve as the liaison between the sales staff and other departments to ensure all programs and events operate at a world-class level
• Coordinate group giveaway materials, calendar, inventory needed, etc.
• Work with Ticket Operations for all Group Manager initiatives
• Manage the Group Master Schedule, including all Fan Experience Packages
• Research and lead generation within specific categories
• Coordinate game day schedule, game day responsibilities and execution
• Assist with the facilitation of the game-day intern program
• Responsible for special event execution
• Coordination and execution of category specific targeted sales events
• Creation and fulfillment of Group Sales renewal campaign
• Facilitate a Group Leader Rewards Program
• The development of group sales flyers and collateral
• Other responsibilities as assigned by the Director of Group Sales

QUALIFICATIONS:
• College degree in business administration, marketing or related field required.
• Minimum of two to three years of marketing and or sales experience in sports industry.
• Excellent time management skills and the ability to prioritize and multi-task are essential.
• Hands-on creation and development of ticket team related promotional activity.
• Proficient with MS Word, Excel, Power Point, and Adobe.
• Exceptional listening, learning, creative and communication skills.
• Ability to work nights/weekends/flexible schedule.

 


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Associate - Minnesota Timberwolves & Lynx (Minneapolis, MN)

COMPANY DESCRIPTION

The MN Timberwolves & Lynx is a professional sports organization supporting a professional NBA team and a professional WNBA team. We are all part of a team that works together, speaking with one voice. We take pride in a culture that embraces a work environment that balances hard work and fun.

Our Mission is to provide the ultimate sports and entertainment experience at exceptional value, with unparalleled customer service, while engaging our community.

Our Vision is to build championship caliber sports franchises with a commitment to long-term profitability. We will establish a winning culture fostering teamwork, passion and fun that positively impacts our community.

Our Values:
* Play Hard
* Play with Passion
* Play Together
* Have Fun
* Be a Pro
* Think Innovatively

 

POSITION INFORMATION

Department: Membership Sales
Reports to: Lynx Ticket Sales Manager
Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective
This position includes working in the office during non-game days supporting various sales and service initiatives, participating in sales contests, and working Lynx home games throughout the season.

Essential Functions
Reasonable accommodations may be made to enable individuals to perform these essential functions:
1. Support sales and service staff with group ticket promotions.
2. Staff the Ticket Information booths on Lynx game nights.
3. Assist with implementation of single-game group ticket promotions.
4. Participate in periodic sales contests.
5. Interact with fans and provide excellent customer service.
6. Build ticket accounts and make follow-up phone calls.
7. Research leads and promotions.
8. Build databases.
9. Assist sales staff with day-to-day office projects.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:
1. Strong written and verbal communication skills required.
2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
3. Knowledge of CRM and Archtics is preferred.
4. Able to work flexible hours including nights, weekends and holidays.
5. Ability to work well on a team and independently.
6. Ability to manage specific processes and tasks in the department under supervision.

Education
Bachelor’s degree or equivalent experience preferred.

Experience
Previous sales and/or customer service experience is preferred.

Supervisory Responsibility
This position does not have supervisory responsibility

 

Work Environment
This job operates in a professional office environment. In addition to working office hours staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 15 pounds.

Travel
Position may require some travel to meet prospects or ticket members.

EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Partnerships Activation Specialist - New Orleans Pelicans (New Orleans, LA)

Overall Purpose:
This position is responsible for the activation of corporate partnership obligations through the fulfillment and management of Pelicans’ corporate partners. In conjunction with the Director, oversees and participates in the renewal of corporate accounts through the strategic creation of multi-faceted partnerships.


Responsibilities:
Specific duties include, but are not limited to:
• Work as a team with other members of the Partnership Activation Staff to fulfill corporate partnerships, working to meet obligations and develop relationships
• Strategically and creatively establish activation platforms for potential and existing corporate partners that drive the business of both the team and client.
• Create added value and up-sale opportunities for existing client base.
• Participate in the negotiation of select partnership renewal accounts.
• Ensure 100% delivery of contractual obligations.                                                                                   
• Work closely with numerous departments to facilitate planning process, ensure timely communication of partnership initiatives and enhance partner marketing opportunities.
• Participate in creation and design of all corporate partner sales & activation collateral pieces, and point of sale materials for retail programs.
• Responsible for assigned game day duties relating to partnership activation and hospitality
• Secure all necessary team and league approvals of related partner promotional materials

Qualifications:
• Bachelor’s degree in sport management, business, communications, marketing or related field.
• Minimum of four years of experience in a related Marketing position.
• Proven experience with corporate partnership sales and service.
• Strong leadership skills required.
• Strong communication skills, both verbal and written.
• Strong analytical skills required.
• Strong creativity skills required.
• Ability to handle multiple projects, tasks and priorities.
• Strong interpersonal and customer relationship skills.
• Exceptional knowledge and proficiency in Microsoft Excel and PowerPoint.
• Ability to collaborate with other departments/organizations
• Ability to work irregular hours

Working Conditions:
• Typical office environment
• Some weekends, nights, and holidays
• Must be able to sit and work at a computer 80% of the day
• Occasionally move general office equipment or supplies up to 15 pounds

Applications must be submitted through TeamWork Online. Please do not email or mail resumes to the Pelicans directly. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Corporate Partnerships Sales - New Orleans Pelicans (New Orleans, LA)

JOB SUMMARY:

This position is responsible for overseeing all aspects of the local, regional and national sales for the organization with an emphasis on selling. The Director will be responsible for managing the sales staff and assist them is prospecting and closing deals.

The Corporate Partnerships team, including the Director, will prospect and consummate fully integrated partnership agreements with national and local companies consisting of radio, TV, in-arena signage, promotions, retail promotions, publications, internet, tickets, suites, hospitality, community relations, retail activation programs and any other assets sold by the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee all steps in the process of a partnership sale, including but not limited to:
o Targeting and qualifying leads
o Setting up and conducting needs analysis meetings
o Collaborating with the prospects and the various departments within the Pelicans organization to shape a prospective deal (including the financial analysis of the deal)
o Preparing the proposal (or reviewing and editing those by the sales staff) – both for terms and language
o Making presentations
o Negotiating for the partnerships
o Closing
o Creating, reviewing, editing and negotiating partnership contracts – following through to signature
o Working with the service team on implementation and activation of the agreements
o Managing the financial terms of the agreement
• Responsible for assigning accounts to sales staff, and reassigning them if progress is slow
• Manage inventory and pricing for those assets
• Review every proposal created by sales staff
• Work closely with other team members on the Corporate Partnership sales and service teams to achieve departmental goals and objectives
• Strive to ensure that all elements of our agreements are delivered in a first-class manner in accordance with the philosophy of the franchise and within the provisions of the contractual obligations of the organization
• Manage expense budgets related to the implementation and execution of each corporate partnership agreement

REQUIRED QUALIFICATIONS/EDUCATION

To perform this job successfully, an individual must have the experience and skill set in the above mentioned duties, as well as the requirements listed below:
• Must have long-term (10 years) experience in the field of sports partnership sales
• Must have a proven track record of closing high six figures and above long term partnerships
• Must have a proven track record of selling television and radio inventory
• Must be very knowledgeable in the practices and principles related to the sale, negotiation, implementation and execution of contractual corporate partnership process
• Must be able to manage multiple and diverse staff members
• Must be able to serve as a mentor to both the sales staffs and other less experienced members of the department
• Must have the strength and confidence to assign accounts and re-distribute them depending on success
• Must be able to create, design and help implement sponsorship programs
• Must have the ability to respond quickly and effectively to corporate partner inquires or complaints and deliver an effective resolution that will not comprise the team’s integrity or financial position
• Must have the ability to develop strong working relationships with corporate partners, co-workers and other organizations
• Must be an aggressive, self motivated team player who has the ability to focus on both team and individual revenue goals and department objectives
• Must have excellent oral and written skills,
• Must be creative, well organized, possess a strong work ethic, desire and willingness to continue to improve personally and professionally,
• Must be proficient in MS Word, Excel and Power Point,
• Must have the ability to work nights/weekends/holidays as needed

 


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Orlando Magic (orlando, fl)

JOB SUMMARY

 

The Premium Sales Executive is responsible for maximizing revenue by selling Suites, Loge boxes, Legend Suite Seats, MVP Tables, Hospitality Suites, Courtside, Superstar, Terrace, Promenade and Club seats at the Amway Center.

 

JOB RELATIONSHIPS

 

Reports To:                                         Assistant Director of Premium Sales                                       
Indirectly Reports To:                     Vice President of Premium Sales             
Hiring Authority:                               No
 

 

GAME/EVENT RESPONSIBILITIES

 

Game night responsibilities: Yes 
Approximate number of games worked per season:       21-40
Event night responsibilities:  Yes
Approximate number of events worked per season: 21-40
 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

·         Prospect, present, sell and negotiate long term suite, loge box, Chase suite seat, and MVP table contracts.

·         Schedule, coordinate and conduct client meetings to view and sell suites, loge boxes, Chase suite seats, MVP tables, and courtside and ultimate seats at the Amway Center. 

·         Serve as interface with ticket sales and corporate partnerships to generate leads and maximize revenue potential.

·         Sell variety of other products including hospitality suites, courtside, and ultimate seats.

·         Meet or exceed monthly and year-long sales goals with respect to premium suites and seats.

·         Ability to network and prospect high level business executives/leaders in selling our luxury and premium products.

·         Develop an individual sales plan to sell high end products over an extended period of time.

·         Conduct a heavy face-to-face appointment campaign to meet with new and existing clients.

·         Work majority of Orlando Magic home games and sales events to develop and maintain relationships with clients and generate new leads.

·         Demonstrate commitment to teamwork and work synergistically to achieve department and organization goals.

·         Provide exceptional customer service.

·         All other duties as assigned.

 

 

QUALIFICATIONS

 

Bachelor degree preferred or equivalent professional experience required.
Minimum of 3 years proven sales experience in premium sales,  ticket sales or related field required.
Excellent public speaking and presentation skills required.
Excellent relationship building and interpersonal skills.
Assertive, Persistent and results oriented.
Ability to communicate well with both internal and external customers, written and orally.
Exceptional computer skills (Word, Excel, and Power Point); experience with ticket inventory software programs (I.E. Archtics, and CRM) preferred.
·         Strong organizational skills, time management skills and attention to detail required.

·         Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.

·         Ability to work independently without supervision, be self-directed and demonstrate initiative.

·         Ability to take direction without follow up.

·         Ability to work collaboratively with others whom you have no direct authority over.

·         Strong teamwork and team synergy skills required.

·         Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

·         Exhibit good judgment and decision-making skills.

·         Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

·         Willingness to work a flexible schedule based on the changing priorities of the department.

 

PHYSICAL REQUIREMENTS

 

Position will be required to stand and be on feet for prolonged periods of time during event shifts.
 


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative/Rookie Camp - Orlando Magic (orlando, fl)

Ticket Sales Rookie Camp in Agust!

 

JOB SUMMARY

Generate maximum revenue for the Orlando Magic organization via full-menu product sales of season tickets, partial plans, group tickets and hospitality to companies and individuals.
 
JOB RELATIONSHIPS

• Reports To:  Ticket Sales Manager
• Indirectly Reports To (if applicable): NA
• Number of Direct Reports: 0
• Hiring Authority:  No

GAME/EVENT RESPONSIBILITIES

• Game night responsibilities Yes: 
• Approximate number of games worked per season: ALL HOME GAMES
• Event night responsibilities:  No
• Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
2. Sell full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events via:
i. Cold calling
ii. Lead generation at Magic home games
iii. Prospecting / Profiling
iv. Networking at outside events
v. Seeking and implementing sales and service best practices
vi. Thorough data capture and personal database management
3. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting.
4. Manage all season ticket/partial plan accounts and work with the service department to provide the highest level of customer service throughout the season.
5. Meet with Ticket Sales Manager regularly producing accurate updates on prospecting activity, sales performance, outside appointment and event recaps, and account management.
6. Work at Orlando Magic home games:  staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
7. Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
8. Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
9. Attend and actively participate in daily and weekly department meetings.
10. Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
11. Maintain accurate records of all prospecting activities and closed sales.
12. All other duties as assigned.

QUALIFICATIONS
• Bachelor’s degree preferred.
• Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred, but not required.
• Bilingual skills a plus.
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• High energy; ability to remain focused on sales goals and work independently.
• Strong teamwork and team synergy skills required.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Ability to take direction without follow-up.
• Ability to work collaboratively with others whom you have no direct authority over.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
• Willingness to work a flexible schedule based on the changing priorities of the department.

 


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
SALES ASSOCIATE - Philadelphia 76ers (Philadelphia, PA)

Status: Full-Time

Location: Navy Yard

Reports To: Sales Manager

If you’re a career driven professional and are looking to jump start your career in the world of professional sports you have come to the right place. We promote an outgoing, high energy and competitive work environment that is not for everyone. However, if this is for you it is an opportunity for you to start a successful career in professional sports.

WHY THE 76ERS?
The Philadelphia 76ers are one of the most historic franchise in the entire NBA. We promote professionalism, integrity and passion striving to be the best. We are a franchise that looks to promote from within, allowing you to advance your career and development in a variety of ways. This position is an entry level sales position that will allow you the opportunity to join our family and set yourself up for a successful career in professional sports.

ARE YOU OUR IDEAL CANDIDATE?
We are looking for a self motivated, energetic and aggressive salesperson to take the Philadelphia market by storm. You must be a team player capable of multi tasking in a fast pace environment. Excellent verbal communication skills with a friendly and professional telephone style are a must. We are looking for candidates who work hard and strive to be the best. Bring that desire and determination to work everyday and let us take care of the rest.

Qualifications:
• College Degree - Bachelor’s degree from an accredited college or university
• Min. 1-3 years business to business sales experience (prior sports sales a plus)
• Aggressive and effective communication skills and interpersonal skills
• Strong leadership and organizational skills
• Superior problem solver, with ability to work independently
• Ability to multi-task
• Ability to work with deadlines
• Willingness to work the hours necessary to meet sales goals
• Ability to maintain a flexible work schedule (holidays, evenings)
• Strong computer skills
• Coachable
• High comfort level making cold calls
• Strong time management and organizational skills
• Passion for sales
• Demonstrate an enthusiastic and outgoing personality

Job Functions:
• Maximize revenue through the sales of Philadelphia 76ers tickets (i.e. Season, Partials, groups and premium tickets)
• Heavy outbound call focus making 90+ outbound calls daily to increase your sales pipeline
• Sales presentation for external and internal face to face appointments
• Manage and service assigned season ticket, partial and group accounts
• Creating strong relationships with Season, Partial and group clients to promote yearly renewals
• Network, Prospect and create new sales opportunities when and wherever possible
• Must meet all pre-determined activity and sales goals by providing weekly sales reports to management
• Other duties as assigned
 

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a Bachelor’s degree from an accredited college or university?
2. Yes/No: Do you have a minimum of 1 year of business to business sales experience?
3. Yes/No: Have you had prior internships in sports?
4. To be considered, please list your compensation requirements.


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Sales, Service, & Marketing: Marketing
Mercury & US Airways Center Marketing Assistant Manager - Phoenix Mercury/USAC (Phoenix, AZ)

 Job Purpose

The Mercury & USAC Asst. Marketing Manager will be responsible for driving ticket sales revenues by coordinating a variety of marketing, advertising and sales promotions for the US Airways Center and Phoenix Mercury. He or she will report to the Senior Marketing Manager and will participate in the planning, implementation and evaluation of the US Airways Center marketing plan.

Primary (Essential) Duties
• Create, facilitate and execute fully integrated marketing campaigns for events at US Airways Center to include sales promotion, advertising and publicity opportunities, ticket giveaways, discount offers, pre-sales, contests, auctions and premium items, all leading to increased ticket sales
• Manage all promoter and vendor partnerships while acting as the primary marketing contact for US Airways Center events
• Manage all in-house creative service needs in respect to advertising collateral for US Airways Center events
• Work with members of the e-commerce and CRM staff to help facilitate content for newsletters, pre-sale and ticket discount offers
• Maximize exposure and ticket sales opportunities for arena events thru cross-promotional opportunities (i.e. broadcast drop-ins and spots, game day promotions, suns.com inclusion, etc.) with the Phoenix Mercury and other scheduled US Airways Center events
• On event days, coordinate supervision of artist meet & greets, VIP parties and other miscellaneous tactics; manage radio station and sponsor logistics and activities within arena and outside locations


Additional Responsibilities
• Manage and traffic outdoor signage artwork for USAC events and Phoenix Mercury for the Legends Entertainment District
• Oversee content for US Airways Center website
• Assist with Phoenix Mercury marketing and promotions
• Manage grassroots marketing programs

Knowledge, Skills and/or Abilities

• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must have working knowledge and experience with key aspects of the event planning process with promoters
• Proven success in developing and executing marketing strategies and plans to drive ticket sales revenue
• Event management experience and success in planning, coordinating and executing a wide variety of events to include sports, family shows and concerts
• Excellent written, verbal, organizational and negotiating skills
• Extremely well-organized with the ability to multi-task effectively and work under extremely tight deadlines
• A strong work ethic with ability to work with equally strong personalities

Experience/Education Requirements

• 4-year college degree or equivalent experience
• Business or Marketing major preferred
• Minimum 4+ year marketing experience; event or sports marketing strongly preferred
 

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Must be able to attend 50-75% of events/games
• Limited travel required
• Must be able to walk and stand for extended periods of time
• Must be able to lift and move at least 25 pounds


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 years marketing experience?
2. Tell us about any event or sports marketing experience that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
o Minimum of 50 unique touchpoints each day
o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Marketing Manager - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The Marketing Manager will be responsible for a wide range of marketing and brand building activities, experiential marketing, and brand communication. This individual will work cross departmentally to enforce brand consistency and integration opportunities.

Primary (Essential) Duties
• Support the development and implementation of brand strategic vision, goals and plans
• Collaborate with Marketing Partnership department to maximize brand integration opportunities
• Work with cross functional teams and external agencies to develop and execute programs, develop ideas, and share in the success of the team
• Support sales in branding and managing SixthMan Membership promotion and retention efforts
• Oversee planning and execution of new prospect-targeted sales events
• Develop and execute annual promotional strategy to maximize ticket revenue and brand awareness
• Build brand ownership and awareness among relevant stakeholders
• Develop strategy and creative briefs for creative projects while managing agencies and internal teams to ensure messaging and creative are consistent with brand strategy
• Assist in refining the brand positioning and brand voice, to make sure our brand experience is all coming from the same place
• Inspire and lead others with work ethic, business results, intrapersonal skills, and willingness to see success based on team accomplishments vs. individual achievements
• Demonstrate ability to formulate brand positioning, brand architecture, storytelling, and design to drive business results and brand equity

Additional Responsibilities/Non-Essential Duties
• Develop innovative and integrated marketing communications across a variety of stakeholder touch points.
• Utilize knowledge of procedures used to drive increases in brand equity
• Assess creative concepts and executions based on creativity, strategic alignment and consumer impact
• Apply knowledge of information used to define brand strategic corridors and develop appropriate business solutions for activation
 

Knowledge, Skills and/or Abilities

• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Knowledge of and ability to apply basic marketing concepts (e.g., brand positioning, brand architecture, SWOT analysis, competitive assessment, marketing objectives/strategies, consumer segmentation) used in the development of marketing plans
• Ability to understand and execute/develop brand positioning and brand architecture
• Strong strategic thinking, creative thinking, team leadership, collaboration, and problem solving skills
• Must have good vision for art and design direction
• Must have strong written and verbal communication skills

Experience/Education Requirements

• 4-year college degree or equivalent experience
• Business or Marketing major preferred
• Minimum 5+ years brand marketing/management experience
• MBA preferred but not required

Working Conditions and Physical Demands

• Must be able to walk and stand for extended periods
• Must be able to lift and move 25lbs
• Must attend 50-75% of events/games and may require limited travel
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 


This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of brand marketing/management experience?
2. Tell us why you are the best fit for this position.


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Required skills/qualifications:

A burning desire to start a career with a sound foundation in the sports industry. A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must. Individuals must also possess strong communication skills, comfort with cold calls and computer proficiency. College degree required. Sports related background is preferred. Bilingual helpful.

To learn more about this exciting opportunity please visit the following site:

http://www.nba.com/suns/tickets/new_business.html


Suns Legacy Partners is an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:
• Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
• Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)
Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.
 

Primary (Essential) Duties
• Making sales calls from territory and category lists to area organizations and follow-up as necessary
• Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
• Contacting qualified and unqualified sales leads for new group and season sales
• Managing and servicing existing group accounts
• Handling customer service and ticketing issues of assigned group customers
• Prospecting for new group clients
• Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

• Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

• Bachelor’s Degree or equivalent experience
• Previous experience in Group Sales either with an arena or professional/collegiate sports team.
 

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Expected to work a majority of events/games.


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Portland Trail Blazers (Portland, OR)

Application Deadline: July 31, 2014 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

 

General Description and Job Purpose:

The Business Analyst will work cross-functionally with Trail Blazers senior leadership in the analysis of operating and consumer data, with the purpose of enhancing data-based decision making across the organization and ultimately affecting bottom line growth. This position will report directly to the Vice President of Business Analytics.

The Business Analyst will provide quantitative analysis and data driven insights in support of various departmental initiatives including (but not limited to) ticket pricing, prospect nurturing/ management, customer retention modeling, sales forecasting, marketing effectiveness analyses, market segmentation, partnership effectiveness, sponsorship valuation.

The Manager of Business analytics will participate in the decision making process around new revenue generation opportunities as well as the deployment of capital in existing and prospective business ventures.

 

Essential Duties and Responsibilities

  • Work with department heads to analyze and improve current business processes
  • Establish key performance indicators and design compelling data visualizations to measure organizational performance
  • Maximize usage of data warehouse via database architecture practices
  • Utilize market research practices and analytics to evaluate/ optimize sponsorship effectiveness
  • Use pricing and inventory management strategies to maximize revenue and yield
  • Create detailed presentations for senior executives to inform decision making
  • Ad-hoc reporting on key business initiatives

 

Description of Qualities and Experience

  • 3+ years of business analytics experience required
  • Bachelor’s degree in MIS, Computer Science, Business or other related fields, required
  • Strong verbal and written communications skills required
  • Strong organizational and time management skills and attention to detail required
  • Ability to work in teams and build consensus across multiple departments
  • Experience within the sports/ entertainment industry preferred
  • Ability to work flexible hours including evenings, weekends and holidays

 

Description of Necessary Skills/ Abilities

  • Quality assurance testing experience required.
  • Knowledge of relational databases and statistical software/ spreadsheet applications required
  • Experience with business intelligence tools (such as SAS, SAP, Tableau, IBM Business Intelligence) preferred
  • Experience with Adobe SiteCatalyst and Google analytics a plus
  • Knowledge and familiarity with SQL programming language required
  • Experience effectively communicating data via data visualizations and presentations required
  • Familiarity with Ticketmaster Archtics preferred
  • Experience with CRM software packages such as MS Dynamics or SalesForce strongly preferred

   We are an equal opportunity employer

committed to being champions of diversity

    in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales
Senior Manager, Inside Sales - Sacramento Kings (Sacramento, CA)

Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals. The Senior Manager, Inside Sales will be a crucial role in this future success as the custodian of the team’s future sales talent. The primary responsibility of the Senior Manager, Inside Sales is to recruit, lead and develop teams of entry-level Ticket Sales Associates through a 12-month sales & training program to achieve sales and profit goals for the Sacramento Kings with league-leading results. The position will also develop strategic relationships with local colleges, industry professionals and key recruiting channels as well as assist with overall ticket sales strategy, manage budgets, train and coach staff and evaluate sales performances. This position will serve on the Ticket Sales Department Leadership team. The ideal candidate will be a dynamic, proven leader that commands a confident presence who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.

Key Responsibility Areas:
• Recruit, select, develop and evaluate multiple annual classes of Team Members into a 12-month ticket sales & training program through daily use of selection, training and evaluation processes and situational leadership practices, to develop values-based performance behaviors and decision-making skills and ensure human resources capabilities.
• Ability to develop and execute detailed sales training materials and on-boarding programs as well as product knowledge for multiple product lines including corporate & personal season memberships, group leader memberships and partial ticket plans.
• Effectively refine and update sales training materials based on team provided & self-generated learning through industry-leading publications, websites, blogs, social media, in-person seminars and training, books and more for the most up-to-date techniques and tools available to enhance team knowledge and skills.
• Collaborate to create, refine, advance and execute the Kings Ticket Sales business plan/budget, including team goals, strategies and key tactics to maximize new sales performance in Kings Tickets.
• Share, contribute and learn from NBA best practice calls, conferences and discussions
• Participate and contribute in Ticket Sales Department Leadership team meetings and strategy
• Manage staff and assist on sales presentations and discussions at sales events
• Accompany sales staff on high-level season ticket prospect meetings
• Understand, further develop and sell the benefits of 12-month membership and Kings access through season & group tickets
• Collaborate with key internal stakeholders to facilitate teamwork, throughout the Sacramento Kings and with key external resources to promote integration of best practices.
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Kings ticket sales team
• Effectively manage team lead generation & assignment as well as sales funnel production through Salesforce.com CRM system
• Produce daily reports and updates on key performance indicators for staff and management
• Actively participates in Team Member sales skills training and development opportunities and Team Member sales activities serving as a resident expert in product knowledge as well as sales processes & technique.

Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Ticket Sales management experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals.
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment.
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

 

 

 

 

 

 


Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your previous direct management experience and how you have led teams to breakthrough results.
2. Please describe your experience leading sales training and development classes or programs and describe your training style.
3. In your sales experience, describe a time when you've pushed through a deal that has stalled.


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Sales, Service, & Marketing: Premium/Suite Service
Suite Service Manager - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary: The individual in this position will play a key role in establishing dynamic relationships with our suite clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy.

Duties and Responsibilities:

• Establish dynamic relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and documenting all activities in CRM.
• Provide exemplary service to single event suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
• Act as point of contact at games, concerts and events for suite clientele. Visit suite clients at the beginning of event to ensure the experience is being executed properly. Handle any issues that arise on the suite level and provide a recap following each event.
• Provide support and assistance to the sales staff with maintaining and growing our entire suite business.
• Assists in planning and executing suite holder events and trips.
• Assists in hiring, training, and leading the suite service staff.
• Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:
• A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
• Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
• Strong customer service and interpersonal skills.
• Must be proficient in MS Word, Excel, PowerPoint and Outlook.
• Proven time management, organizational, and prioritizing skills.
• Ability to work long hours, including nights, weekends, and holidays.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience in building and managing a team of service professionals?
2. Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients?
3. Do you have experience using Archtics?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team in a class of 4 to 10 entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated New Arena Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, professional sales training, hands on leadership and much more. Account Executives will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required



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Sales, Service, & Marketing: Ticket Sales
Senior Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The Senior Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the Senior Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.
This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?
2. What unique group experiences have you offered as part of your arena shows?
3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary:  The Sacramento Kings are embarking on a new era for the franchise.  Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter!  The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

 

Job Summary:  Are you currently in the top 10% and looking for the next challenge?  As a New Arena Account Manager, Group Ticket Sales you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena.  This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry & hospitality veterans with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement.  The position focuses initially on selling group tickets and unique fan experiences into the Kings current arena offering priority for current groups into the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

 

This is an opportunity to join a team thriving as perennial league leaders in group sales results and best practices as well as the recent leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products.  The primary responsibility of the New Arena Account Manager, Group Ticket Sales is to sell new group tickets to new businesses and NBA Top 10 category prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more.  Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

Key Responsibility Areas:

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames

  • Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments

  • Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment

  • Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities

  • Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events

  • Update and maintain customer information and payments using Archtics and Salesforce CRM

     

    Qualifications:

  • 4-year college degree in Business, Sports Management, or related field

  • Proven track record of top 10% results with two or more years of successful group sales experience in a sports or hospitality environment preferred

  • Understanding of Fan Experience asset management

  • Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching

  • Self-starter with a positive attitude and strong work ethic; committed to teamwork

  • High level of confidence, enthusiasm, and personal accountability

  • Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers

  • Presents themselves in a professional manner, able to interact with all levels of the organization

  • Ability to multi-task and maintain strong prioritization and organizational skills

  • Strong computer skills, including all Microsoft Office software programs

  • Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your previous group sales experience.
2. What unique group fan experiences would you like to implement in this position?
3. How do you find your best group sales prospects?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: Are you currently in the top 10% and looking for the next challenge? As a New Arena Account Manager you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena. This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry veterans and Fortune 500 sellers with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement. The position focuses initially on selling season tickets and plans into the Kings current arena offering priority for the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

This is an opportunity to join a team thriving as the recent league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products. The primary responsibility of the New Arena Account Manager, Ticket Sales is to sell new season ticket memberships, mini-plans and group tickets to new business and individual prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more. Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce CRM

Qualifications:
• Bachelor’s degree in Business, Sports Management, or related field
• Proven track record of top 10% results with two or more years of successful sales experience in a sports or Fortune 500 environment
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

                                

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your ability to overcome objections.
2. What has separated your success from your peers?


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Sales, Service, & Marketing: Box Office Ticket Seller
Assistant Box Office Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: What a great opportunity to be a huge part of our team with the new ownership here in Sacramento and to come in on the ground floor of planning for a brand new, state of the art downtown arena in the near future! The Assistant Box Office Manager is primarily responsible for enhancing “winning relationships” with all customer groups through heightened quality, performance and service, as well as servicing both internal and external customers with heavy emphasis on prioritization, organization and fulfillment in all aspects of ticketing.

Key Responsibility Areas:

• Assumes managerial responsibilities in the Box Office Manager’s absence.
• Maintain files on each event that include production kills, held seats, complimentary tickets and event audits.
• Monitors events on a consistent basis through the life of the event to ensure tickets are selling correctly, holds remain in place and inventory is controlled.
• Provide accurate scaling and reports to promoters and Senior Management.
• Create maps, submit map changes and event changes/additions to the Ticketmaster system in an exact and accurate manner.
• Communicate accurate event information to all departments
• Establish and maintain strong working relationships with promoters, Ticketmaster and artist representatives along with internal staff.
• Assist with event settlements.
• Assist marketing and premium seating departments to assure fulfillment of promotions and premium seating ticket orders.
• Verify daily cash reports and balance ticket sellers at close of shifts.
• Prepare cash banks and daily deposits.
• Assist Box Office Manager in maintaining accurate vault records.
• Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and accurate manner.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Qualifications:
.
• Bachelor’s degree in Finance, Accounting or Business Administration is preferred.
• 2-3 years of management/supervisory experience in an arena, stadium, PAC or public assembly facility.
• Knowledge of Ticketmaster Classic and associated products including Archtics, Access Manager, ReportPro and EMT.
• Strong customer service focus; a demonstrated commitment to catering to the customer.
• Proficiency in Microsoft Word, Excel and Outlook.
• Must be a strong leader with creative and innovative approaches to job related functions.
• Highly effective interpersonal skills, problem-solving abilities and people management skills required.
• Ability to create, analyze and interpret financial reports.
• Ability to effectively present information to management and respond to complaints from customers.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your knowledge of Ticketmaster Classic and associated products including Archtics, Access Manager, ReportPro and EMT.
2. Describe your experience within Event Management.
3. What are your salary expectations?
4. Describe your philosophy on customer service.


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Sales, Service, & Marketing: Ticket Operations
Membership Development & Sales Campaigns Coordinator - Sacramento Kings (Sacramento, CA)

Summary: The Sacramento Kings are looking to add a motivated and talented Membership Development & Sales Campaign Coordinator to our ever-expanding roster of rock star team members. We are seeking someone that can make an instant and long lasting impact on our company, our community and our fans with their positive attitude, relentless efforts and ability to produce results consistently at a high level.

In this role, you will be an integral part of the Ticket Sales and Services department; helping to grow the membership of our group leaders by providing the planning, development, support and execution of fan experiences, loyalty programs and sales support items to help reach the overall Ticket Sales Department revenue goal, increase renewal percentages & renewal revenue and make the overall membership experience number one in the league while providing a friendly, cooperative and rewarding environment for both our internal and external customers.

The Sacramento Kings are quickly on the rise with one of the most progressive leadership teams in professional sports and a new downtown sports and entertainment complex opening in just two short years. We are more than just a game of basketball. We are a diverse team of high-performing, energetic and passionate individuals that strive for deliberate domination in all that we do. We are dedicated to delivering a one of kind experience to thousands of fans, we believe it is our social responsibility to impact our community in a the most positive ways and to the highest level and we thrive in a culture that values service above all, embraces excellence in all that we do and demands that every win, big or small, be celebrated.

Duties and Responsibilities: As a Membership Development & Sales Campaign Coordinator you’ll be a trusted member of our team who will help ensure that group experiences and ticket sales action plans are accomplished efficiently, on-time, and on-budget. You will be focused primarily on Group Leader Membership, Group Fan Experiences and Individual ticket promotions and fulfillment, with the following areas of key responsibilities:

• Create, evaluate, improve and implement processes and procedures as they relate to the group sales team, group sales support and Fan Experiences.
• Coordinate the fulfillment of group sales related items and assist with customer engagement (ie. fulfillment of Birthday Pack items, Corporate Pack items, and fan experiences).
• Group Inventory Management.
• Coordinate with various departments and outside vendors to create marketing plans, marketing materials, events, and fan experiences, help ensure that vendors are paid on time, and that all necessary departments are properly communicated with and looped in to ticket sales activities, plans and promotions, etc. These departments include but are not limited Marketing, Finance, Operations, Ticket Ops, Food & Beverage, Janitorial, Broadcasting, Events, Entertainment, Partnerships, and Community Impact.
• Oversee the Group Account Manager, Ticketsave and Fundraising programs.
• Evaluate, improve, track and fulfill current group sales offers.
• Continuously seek innovative and creative ways to help drive group sales (ie. creating new programs, expanding on current ticket offers, etc.)
• Utilize Archtics and Salesforce on a daily basis to look up accounts, track group sales items, fan experiences, data cleanup, price code flipping, comp ticket tracking, and customer reports.
• Oversee customer perk fulfillment from the group sales standpoint.
• Work with the Group Sales Manager, Services Coordinator and our CRM team to build out and oversee the Group Leader Membership Rewards Program.
• Assist with internship training, management and development.
• Create flyers for sales reps and their group leaders.
• Execute the Kingdom of Learning and Summer Library Reading Programs.
• Provide superior customer service to clients – both internal and external.
• Establish professional relationships in order to create and maintain superior customer service.
• Other duties as assigned by manager.

Qualifications and Requirements: As a team building toward greatness, we are looking for someone unique who has had the following experiences and who can clearly demonstrate these skills:

• Bachelor’s Degree in Business Marketing, Communications or a related field.
• A minimum of two years’ experience in at least one of the following fields: sports business, restaurant/hotel hospitality, membership/rewards programming, event coordinating, catering, or customer service.
• Self-starter with a positive attitude, a strong work ethic and committed to teamwork
• High level of confidence, enthusiasm and personal accountability.
• Excellent writing, communication and interpersonal skills
• Presents themselves in a professional manner, able to interact with all levels of the organization.
• Strong computer skills, including Microsoft Office software programs (Word, Excel, PowerPoint).
• Working knowledge of Archtics and/or sales force (or related ticketing system and CRM system is preferred).
• Exceptional work ethic, professionalism, and a passion to achieve excellence.
• Understand, recognize and deliver superior customer service.
• Demonstrated ability to self-motivate and work independently, as well as in a team environment.
• Demonstrate flexibility and creative problem-solving skills.
• Strong time management and organizational skills; Details, details, details!
• Ability to work nights/weekends/flexible schedule required.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you applying for the Membership Development & Sales Campaign Coordinator position?
2. What makes you stand out from the other candidates and makes you the best person for this job?
3. Describe the different organizational structures and experiences you have with which you gained your experience that makes you a qualified candidate.
4. Describe your philosophy on customer service.
5. What are your salary requirements?


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Sales, Service, & Marketing: Game Operations/Presentation
Spurs Game Crew-Part time Seasonal - Spurs Sports & Entertainment (San Antonio, TX)

REPORTING RELATIONSHIP:
REPORTS TO: Spurs Game Operations Associate






POSITION SUMMARY:

The eligible candidate will have the opportunity to assist Spurs Game Operations on game nights with game logistics. This position will be part of the implementation of on-court and in-crowd promotions, assisting in fulfilling sponsorship commitments, and the execution of special events taking place on game days while displaying an energetic, enthusiastic, friendly, and outgoing attitude.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Number of positions: 20 total (10 working each game night)
Length of position: September 2014- End of 2015 NBA Season
Pay: $7.25/hr

KEY AREAS OF RESPONSIBILITY:
1.Assist Game Operations department with selecting contestants for game night promotions.
2.Assist in executing all on-court and in-crowd promotions.
3.Place props on-court for promotions.
4.Assist in keeping all game props organized, in good condition, and stored appropriately after each game.
5.Attend all assigned Game Operations meetings.
6.Be available to assist Game Operations staff set premium items on seats when necessary.
7.Other Duties as assigned.

MINIMUM QUALIFICATIONS:
•Must be available to work September 2014-June 2015
•Must have high level of interpersonal skills to work with internal and external contacts.
•Must be able to work with all typles of individuals and be able to adjust according to personalities.
•Detail-oriented.
•Ability to work in an environment where on-the-fly thinking and implementation is needed.
•Demonstrate poise, tact and diplomacy.
•Strong teamwork aptitude required.
•Strong customer service skills required.
•Ability to maintain an upbeat attitude when working with internal and external contacts.
•The ability to work independently and coordinate multiple tasks.
•Stand/Sit/Walk for long periods of time.
•Ability to lift/push/pull 50 lbs on a regular basis.
•Preferred experience in Game Operations.

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work a flexible schedule, including nights, weekends, and holidays?
2. Do you have reliable transportation?
3. Please provide an example of a time when you went above and beyond for a customer.


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Sales, Service, & Marketing: Client Relations/Customer Service
Austin Toros Corporate & Suite Sales Account Executive - Spurs Sports & Entertainment (Austin, TX)

DEPARTMENT: AUSTIN TOROS
FLSA: Exempt

REPORTING RELATIONSHIP:
REPORTS TO: Manager of Premium Sales and Manager of Corporate Partnership Sales
DIRECT REPORTS: No

CAPSULE POSITION DESCRIPTION:
This position will be responsible for further developing, maintaining, generating, and increasing Premium and Sponsorship Sales for the Austin Toros with a strong focus on relationship sales and client retention. This person must provide extensive customer service and continual development of relationships with customers, co-workers, and corporate partners. Base pay will be based on experience with target sales expectations and commission.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

KRA'S (KEY RESPONSIBILITY AREAS):
1. Generate, develop, and maintain new and ongoing business and sales relationships.
2. Implement and demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, and data capture and personal data base management.
3. Develop and attain personal strategies, procedures and goals to increase sales for the Austin Toros.
4. Greet, support and serve current and potential clients daily at on-site and off-site events.
5. Commit to on-going sales training and development of best sales practices.
6. Participate, contribute to and attend Sales Department meetings with relevant data, research and accurate information.
7. Other duties as assigned

Minimum Qualifications and Essential Functions:
• Bachelor’s degree or equivalent job experience in related field
• Must be a self-starter and possess team building skills
• Must possess excellent verbal and written communication skills
• One year of sales, customer service and retention experience
• Strong teamwork aptitude required.
• Ability to work flexible hours including evenings, weekends and holidays.
• Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Power Point and other computer skills required

*SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Manager - Spurs Sports & Entertainment (San Antonio, TX)

REPORTING RELATIONSHIP:
REPORTS TO: Vice President of Ticket Sales and Service
DIRECT REPORTS: Yes


POSITION SUMMARY:

Primary responsibilities include continuous recruiting, hiring, training, and developing new inside sales staff with the focus of generating, maintaining and increasing Full Season, Partial and Group Ticket Sales for all Spurs Sports & Entertainment franchises including Silver Stars, Spurs, Rampage, and AT&T Center Events by enhancing and increasing new relationship-based sales and customer retention. Provide extensive customer service and continual development of relationships with customers. Possesses the ability to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY
1.Recruit, train, lead and develop Inside Sales Representatives including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring and evaluating new sales staff on a continuous basis.
2.Develop sales strategies, procedures and processes for all Inside Sales Staff and create a Sales Manual and Training Guide that includes standard processes, best sales practices, protocols, reporting, tracking, prospecting, event scheduling/success and other applicable guidelines for training, accountability, and consistency purposes.
3.Identify, explore, and research new season ticket and group sales target markets and sales opportunities.
4.Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
5.Implement customer service principles and systems that permeate all ticket sales functions across all SS&E properties with customer retention as the primary goal. Customer service programs must be developed and implemented with the goal of building loyalty to all SS&E properties by utilizing standard practices such as seat visits, customer service calls/programs, and timely follow-ups with thank you cards, courtesy calls and other customer outreach tools
6.Establish, maintain and grow internal relationships, including but not limited to, franchise ticket sales management, season ticket and premium services, sponsorship's, partnership activation, community responsibility, human resources, game and building operations, marketing and security.
7.Track and report daily and weekly sales and provide to the Vice President of Ticket Sales and Services.
8.Coordinate and follow up with all necessary SS&E departments to ensure all customer service and sales opportunities are met.
9.Attend, contribute and participate in weekly sales department meetings as well as a weekly meeting with the Vice President of Ticket Sales and Services.
10.Assist the Director of Ticket Sales and/or Vice President Ticket Sales and Services with the creation, planning, communication, and implementation of all special projects, promotions, and programs.
11. Other Duties As Assigned.

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•At least 5 years of marketing and sales experience in sports or entertainment preferred
•1-2 years supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
•Proficient with Microsoft Office (Word, Excel & PowerPoint)
•Proficient with Ticket Master Archtics Ticketing System preferred
•Understanding of lead management system and data capturing systems ( Sales Genie, Turnkey Prospector)
•Excellent verbal and written communication skills
•Must be able to prioritize work when given multiple projects
•Ability to work in a dynamic team environment with all levels in the organization
•Ability to work flexible hours including evenings, weekends, some holidays, and event nights

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide an example of a time where you were able to motivate your team toward achieving a goal.
2. Please provide a time where you were very proud of your team's accomplishments.
3. Do you hold a minimum of 5 years of marketing and sales experience in the sports or entertainment field?
4. Do you hold a minimum of 1-2 years supervisory experience?
5. Do you have the ability to work flexible hours including nights, weekends, holidays etc.?


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Sales, Service, & Marketing: Mascot
Mascot Creative Entertainment Associate - Spurs Sports & Entertainment (San Antonio, TX)

Department: GAME OPERATIONS AND SPECIAL EVENTS

Reporting Relationship       
REPORTS TO:  Live Events Producer
DIRECT REPORTS:  NONE

Capsule Position Description
Ever want to be a professional mascot? Spurs Sports and Entertainment has just the opportunity for you! It is the Mascot Creative Entertainment Associate’s responsibility to insure that all administrative elements of the Macot Creative Entertainment program are in working order and being used to the best of their ability.  The Mascot Creative Entertainment program includes all the teams within the SS&E organization including but not limited to appearances, game operations, and general administration.  The position will be challenged to conceptualize new skits for our Mascot Creative Entertainment personnel as well as other innovative ideas to enhance our game presentation.  The right candidate should be very in tune with current pop culture trends and have some basic knowledge and aspirations of working in video production. This position needs to be filled by a highly motivated, self-sufficient person that has an acute attention to detail and works well with deadlines.
This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.


KRA's (Key Responsibility Areas):
1. Responsible for performing at appearances, which may include The Coyote, The Fox, T-Bone, Da-Bull, or any other costume work as necessary.
2. Utilize the Interactive/Creative Entertainment Assistants established by the Creative
Entertainment Manager for each and every appearance.  If no Assistant is available, work with the Creative Entertainment Manager on a feasible solution.
3. Work with the Creative Entertainment Manager to receive training in a manner
consistent with the character, and to work together as a team to collect the necessary tools with which to perform to fullest extent.  These tools include costume pieces, props, and any other entity necessary to perform an appearance timely and fully.  All purchases must be approved by the Director of Game Operations & Special Events.
4. Provide detailed weekly planned work schedule the Wednesday before the week
begins to ensure the ideal use of work hours.  All hours must be approved by Director of Game Operations & Special Events.
5. Assist in any additional duties assigned by the Creative Entertainment
Manager, and/or the Director of Game Operations and Special Events.
6. Help create and conceptualize new skits for our mascots. They will need to present new ideas to enhance our game presentation. This includes, but is not limited to generating new routines for Mascots (The Coyote, T-Bone, The Fox and Da-Bull).

Minimum Qualifications
-Ability to work autonomously.
-Desire to take initiative.
-Ability to work weekends, nights, as the job requires.
-Basic computer skills including Word, Outlook, Excel, etc.
-Demonstrate poise, tact and diplomacy.
-Ability to accept constructive criticism and use it effectively.
-Strong verbal and written communication skills required.
-Strong teamwork aptitude required.
-Strong customer service skills required.
-Strong good oral and written communication skills and have the ability to work independently, and coordinate multiple tasks.
-Lift in excess of 50lbs on a regular basis.
-Extreme physical/strenuous conditions (i.e. heat, outdoors, etc.)
-High cardiovascular endurance and ability required.
-Multiple physical interactive situations (running, jumping, skating, standing, climbing, etc.)

 *SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


 


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please briefly describe your entertainment and performance experience.
2. Please describe your experience with supporting and creation of performance material, videos, etc.
3. Do you have reliable transportation?
4. Do you have a flexible schedule, including the ability to work evenings, weekends and holidays as needed?
5. Please list any unique skills you possess, such as gymnastics, martial arts, ice skating, etc.


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Sales, Service, & Marketing: Client Retention/Customer Service
Part-time Service & Retention Representative - Spurs Sports & Entertainment (San Antonio, TX)

POSITION SUMMARY:
This position is identified for a part-time prospective employee interested in gaining expererience in the sports and entertainment industry. The position will be responsible for supporting the client retention initiatives of the season ticket service team. The eligible candidate will have a strong focus on retention and revenue growth and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY
1.Supports Season Ticket Service Team members with client retention initiatives; including, special event planning and execution and season ticket benefit fulfillment for all three SS&E franchises (Spurs, Stars & Rampage).
2.Engages fans through phone, email and face-to-face interactions; provides customer service and collaborates with staff members to enhance the fan experience.
3.Identifies printing and supply needs of sales office and Season Ticket Headquarters and organizes season ticket sales collateral for optimized efficiency.
4.Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team; monitors and tracks staff sales and touchpoint activity at the request of management.
5.Select and executes in-game promotions including Fan Tunnel, Season Ticket Member of the Game, Co-Captain of the Game and other.
6.Other duties as assigned.

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Flexible schedule with the ability to work nights and weekends.
•Reliable transportation.
•Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
•Ability to prioritize multiple tasks.
•Self-starter, highly motivated individual.
•Ability to work with all types of people.
•Ability to adapt to changing projects.
•Must be able to work minimum of 20 hours a week.

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a flexible schedule, working nights, weekends, holidays etc.?
2. Can you work a minimum of 20 hours a week?
3. Please explain if you were given multiple projects with deadlines, how would you go about prioritizing your work?


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Sales, Service, & Marketing: Dance Team/Cheerleader/Choreographer
Spurs Silver Dancer - Spurs Sports & Entertainment (San Antonio, TX)

POSITION SUMMARY:
Spurs Silver Dancers have the opportunity to entertain Spurs fans at Spurs home games, special events, and appearances around the San Antonio area. The Silver Dancer will serve as representatives of Spurs Sports & Entertainment (SS&E) during the NBA pre-season, regular season, and playoff season, if applicable.

This position is responsible for maintaining a high level of physical fitness, executing performance choreography, representing SS&E at community appearances/events while supporting the organization’s overall creative vision that promotes quality fan entertainment and fan interaction within the sports industry.

Position Type: Part time, Seasonal
Pay: $7.25/hr
Positions available: 16

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

KEY AREAS OF RESPONSIBILITY
1.Maintain and promote personal healthy living including daily exercise and well-balanced diet.
2.Adhere to all rules and guidelines as stated in Silver Dancers Rules & Guidelines.
3.Participate and perform in all Dance Team practices, Spurs home games and appearances as designated by SS&E.
4.Care/clean all uniform pieces.
5.Other duties as assigned.

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Must be available to work August 2014-June 2015.
•Must be able to commit working week nights, weekends, and/or holidays, events assigned by Team Manager.
•Must be able to work with all types of people.
•Must be able to execute various forms of entertainment such as dance and cheerleading etc.
•Strong oral and written communication skills.
•Able to work in a fast-pace environment.
•Able to implement last minute feedback, when needed.
•Must have reliable form of transportation.
•Able to work 25-29 hours per week (including nights, weekends, and/or holidays).
•Preferred current involvement in professional work experience and/or seeking higher education.
•Preferred minimum one (1) year of dance team experienced.

 

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least one (1) year of dance team experience?
2. Do you have a flexible schedule, able to work nights, weekends, holidays etc.?
3. Are you able to work August 2014- June 2015?


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Sales, Service, & Marketing: Fan Development
Mobile Service Squad Part-Time Representative - Spurs Sports & Entertainment (San Antonio, TX)

POSITION: Mobile Service Squad Representative (PT)
REPORTING RELATIONSHIP:
REPORTS TO: Experience Innovation Manager, Experience Innovation Associate Manager, Service Innovation Coordinators
DIRECT REPORTS: None

POSITION SUMMARY:
The Mobile Service Squad Representative position will support the Service Innovation Department, in a proactive and mobile manner, in assuring all guests are treated like family and that lasting memorable moments are created during their visit. The representative will project Spurs Sports & Entertainment company values (Integrity, Success & Caring) in all guest interactions. The Mobile Service Squad representative will be responsible for providing Guest Service in our Guest Services booths, outside Sections 101/205, and assisting guests with Guest Service in a mobile manner throughout our facility. The purpose of the Mobile Service Squad will be to be a mobile, proactive extension of our Guest Services booth located outside of Section 101. The Mobile Service Squad will use Guest Services 101 as their hub, while assisting Guest Services in different locations/levels of the AT&T Center.

The representative will also assist with various service initiatives and is responsible for general administrative assistance and other event coordination duties as assigned by their supervisor.

Mobile Guest Service staff must be willing to work up to 28 hours a week and maintain flexible schedules that allow them to work evenings, weekends and holidays. They also must be comfortable working all SS&E Events, including but not limited to: basketball games, hockey games, concerts, family shows and special events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

KEY AREAS OF RESPONSIBILITY, JOB METRICS AND COMPETENCIES:
1)Models our Service Standards while greeting guests and assisting with directions, seating and ticketing issues, accessibility needs, lost and found, and other service opportunities as they arise
2)Demonstrates creativity, persistence, “Arena Awareness” and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests
3)Provides feedback, in an appropriate manner, to help improve the guest and employee experience and informs immediate supervisors of incidents and important information
4)Provides mobile and proactive support to the Service Innovation Managers and Service Innovation Coordinators in the form of executing service initiatives and assisting with event coordination needs
5)Other duties as assigned

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Must have prior customer service experience
•Must have excellent verbal and written communication skills
•Approaches others in a pleasant, happy, and upbeat manner
•Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
•Must be able to work long and flexible hours, including evenings, weekends, and holidays
•Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time
•Must execute our Service Mantra- “A Passion to Treat Everyone like FAMILY and Create Memories”

*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.



 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide a brief description of your customer service experience.
2. Do you have a flexible availability, including the ability to work up to 28 hours per week, evenings, nights, weekends and some holidays as needed?
3. What role do you feel the customer service and fan relation team should fulfill within the Arena and Entertainment industry?


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Sales, Service, & Marketing: Client Retention/Customer Service
Season Ticket Service Representative - Spurs Sports and Entertainment (San Antonio, TX)

POSITION SUMMARY:
This position will be responsible for servicing, retaining and up-selling assigned Season Ticket Members, in addition to fulfilling the benefits associated with Spurs ticket plans. The eligible candidate will have a strong focus on retention and revenue growth and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY:

1.Achieve retention and new sales goals through best practices in customer relationship management, prospecting, networking, and strategic planning; demonstrate proactive service.
2.Establish relationships by acting as primary contact for Spurs Season Ticket Members and fulfilling day-to-day service requests. Oversee benefit fulfillment within assigned book of business.
3.Plan and execute special events to positively influence renewal intentions; action items include researching and booking event space, overseeing gift and event budgets, creating event themes and gathering vendors to complete entertainment and hospitality needs.
4.Coordinate Slam Dunk Moments during events to attain lasting memories for our clients; champion positive change based on experience and feedback.
5.Makes recommendations to direct supervisor based on feedback received from Season Ticket Members; improve overall Member experience through responsiveness, attention to detail and multi-tasking to meet various deadlines simultaneously.

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:

•1-3 years of service and or sales background.
•Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
•Ability to prioritize multiple tasks.
•Demonstrate poise, tact and diplomacy.
•Ability to provide active listening and conflict management skills.
•Aptitude for influencing others in a positive and effective manner.
•Superior verbal and written communication skills.
•Ability to work flexible hours including, evenings, weekends, some holidays & event nights.

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide an example of a time when you were faced with a challenge while trying to make a sale. What was the end result?
2. Do you have customer service experience? If so, please provide an example of a time when you exhibited exceptional service.
3. How do you manage your time in a project when there is a tight deadline? Please give an example.


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Sales, Service, & Marketing: Client Relations/Customer Service
Director CRM - The Madison Square Garden Company (New York, NY)

The Director, CRM is responsible for all aspects of CRM administration as it relates to the ticket, club & corporate hospitality department in support of the ticketing and corporate hospitality sales and service teams. These responsibilities include the administration, programing and support of MS Dynamics CRM across the Knicks, Rangers, Liberty, and D-League properties in support of overall revenue goals.

The Director will focus on maximizing internal usage of CRM system via user training and support, developing robust dashboards and sales reports, and facilitating the development of sales and service strategies through reporting and analysis.

This role will work closely with MSG IT to recommend and coordinate data integration with various vendors and data providers, design and execute database marketing campaigns in coordination with Teams’ Marketing and Engagement Marketing, and coordinate the internal acquisition of names, demographic and lifestyle information within CRM.

The Director will utilize data mining tools to maximize sales and service efforts; make recommendations to executive management via analysis and segmentation, lead customer profiling efforts, purchase history research, and other behaviors, and work to maintain database cleanliness/integrity.

 

Qualifications:

Ideal candidate will have experience with relational database applications. Experience with Microsoft Dynamics CRM and Ticketmaster ARCHTICS ticketing system preferred. Candidate must have strong quantitative and problem solving skills as well as strong written communication skills, including the ability to generate training documentation and manuals. Knowledge of general predictive modeling techniques such as response modeling, customer profiling and segmentation, needs analysis, and other types of quantitative/ qualitative campaign analysis techniques preferred. Ideal candidate must have familiarity with Can Spam Act, COPPA, Do Not Call legislation, NCOA services and other legislative constraints affecting direct marketing activities.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Group Sales - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has an immediate full time opening for an Account Executive - Group Sales. Utah Jazz Ticket Sales Account Executives work in a competitive, fast-paced sports and entertainment environment. At our offices inside EnergySolutions Arena, Account Executives prospect and cultivate new sales daily as they work to fill the stands with the loudest and most passionate fans in professional sports. Account Executives enjoy the culmination of their daily efforts first hand as they attend every Utah Jazz home basketball game in a work capacity, entertaining current and prospective clients. For Utah Jazz Account Executives the sales opportunities extend far beyond the basketball court with access to sale a variety of EnergySolutions Arena and Miller Sports events including concerts, family shows and more. Champion the company’s Mission and Vision, and model the company Values.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Act as a representative of the Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Utah Jazz
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more
  • Sell Utah Jazz regular season and playoff ticket packages, EnergySolutions Arena event tickets, arena/Jazz game hospitality suites and other Miller Sports Properties inventory
  • Utilize Utah Jazz Customer Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Minimum Skills and Qualifications:

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 2-3 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and salary requirements. To see how the hiring manager will view your application, click on "edit your information" and follow the instructions. Also, please note that you have one chance to fill in your cover letter information once you press "apply for this job."

Utah Jazz and Miller Sports Properties is an equal opportunity employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous group sales experience with a professional or collegiate team.
2. Yes/No: I am competitve and target driven.
3. Yes/No: I have a four year college degree.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous group sales experience for a professional or collegiate team.
2. Yes/No: I am competitive and target driven
3. Yes/No: I have a four year college degree


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