Current available jobs in Sales, Service, & Marketing:


» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Production/Traffic Manager - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Creative Traffic Coordinator - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Trainee - Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)
» Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)
» Austin Spurs - Service & Retention Representative - Austin Spurs (Austin, Tx)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Partnership Marketing Associate (Seasonal) - Chicago Bulls (Chicago, IL)
» Youth Marketing Manager - Chicago Bulls (Chicago, IL)
» Retail Marketing Manager - Chicago Bulls (Chicago, IL)
» 50/50 Raffle Representative (Game-Day) - Chicago Bulls Charities (Chicago, IL)
» Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)
» Account Executive - Connecticut Sun (Uncasville, CT)
» Service and Retention Executive - Dallas Mavericks (Dallas, TX)
» Corporate Partnership Sales - Dallas Wings (Arlington, TX)
» Director of Ticket Operations - Dallas Wings Basketball (Arlington, TX)
» Account Executive - Dallas Wings Basketball (Arlington, TX)
» Game Presentation Promotional Crew Member - Delaware 87ers (Wilmington, DE)
» Ticket Sales Academy - Invitation Only - September, 2017 - Delaware 87ers (Wilmington, DE)
» Sales and Service Coordinator/Manager - Greensboro Swarm (Greensboro, NC)
» 50/50 Raffle Seller - Houston Rockets (Houston, TX)
» Mandarin Marketing and Social Media Specialist - Part Time - Houston Rockets (Houston, TX)
» Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Account Executive - Season Tickets - Iowa Wolves (Des Moines, IA)
» Account Executive - Group Sales - Iowa Wolves (Des Moines, IA)
» Account Executive - LA Clippers (Los Angeles, CA)
» Executive Creative Director - LA Clippers (Los Angeles, CA)
» Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)
» Digital Sales & Database Manager - LA Clippers (Los Angeles, CA)
» Account Executive - Legends Entertainment District/Marketing Partnerships (Phoenix, AZ)
» Partnership Marketing Coordinator - Los Angeles Clippers (Los Angeles, CA)
» Account Executive - Los Angeles Sparks (Los Angeles, CA)
» Sales Associate, Inside Sales - Seasonal - Los Angeles Sparks (LOS ANGELES, CA)
» Director, Ticket Sales & Service - Memphis Grizzlies (Memphis, TN)
» Director, Development - Memphis Grizzlies (Memphis, TN)
» Box Office Manager, Ticket Operations - Memphis Grizzlies (Memphis, TN)
» Account Executive, Client Services - Memphis Grizzzlies (Memphis, TN)
» Motion Graphics Designer / Animator (Part-Time) - Miami HEAT (Miami, FL)
» Motion Graphics Designer / Animator (Full-Time) - Miami HEAT (Miami, FL)
» Account Manager, Ticket Sales - Miami HEAT (Miami, FL)
» Account Manager, Group Sales- Full Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Ticket Sales Representative- Full Time Temporary - Miami HEAT (Miami, FL)
» Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)
» Night Salesperson - Milwaukee Bucks (Milwaukee, WI)
» Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)
» Lynx Sales and Service Account Executive - Minnesota Lynx and Minnesota Timberwolves (Minneapolis, MN)
» Social Media Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Group Events Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Database & CRM Specialist - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Database & CRM Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Analyst - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Business Intelligence Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Creative Projects Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» New Jersey Devils & Philadelphia 76ers Sales Academy - New Jersey Devils & Philadelphia 76ers (Camden, NJ)
» Sales Associate - New Jersey Devils & Philadelphia 76ers (Camden, NJ)
» Hype Crew - Northern Arizona Suns G League (Prescott Valley, AZ)
» Ball Kid - Northern Arizona Suns G League (Prescott Valley, AZ)
» Director, Business Development - Northern Arizona Suns G League (Prescott Valley, AZ)
» Corporate Partnership Account Coordinator - Orlando Magic (Orlando, FL)
» Fan Development Manager - Orlando Magic (Orlando, FL)
» Fan Development Manager - Orlando Magic (Orlando, FL)
» Corporate Partnership Account Coordinator - Orlando Magic (Orlando, FL)
» Partnership Development Manager - Orlando Magic (Orlando, fl)
» Ticket Sales Representative - Orlando Magic (Orlando, FL)
» Manager, Business Strategy - Philadelphia 76ers (Camden, NJ)
» Account Executive, Group Sales - NJ Devils & Philadelphia 76ers - Philadelphia 76ers (Camden, NJ)
» Digital Web Developer - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Ticket Service Representative (TSR) - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Community Relations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Youth Programs Intern - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Box Office Ticket Seller - Sacramento Kings (Sacramento, CA)
» Partner Account Manager - Sacramento Kings (Sacramento, CA)
» Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)
» SLC Stars Mascot - Salt Lake City Stars (Salt Lake City, UT)
» Game Operations Entertainment Assistant P/T - San Antonio Spurs (San Antonio, Tx)
» Manager of Group Ticket Sales - Seattle Storm (Seattle, WA)
» Account Executive, Ticket Sales - Seattle Storm (Seattle, WA)
» Account Executive, Group Ticket Sales - Seattle Storm (Seattle, WA)
» Marketing Coordinator - Spurs Sports & Entertainment (San Antonio, Tx)
» Game Operations Coordinator - Spurs Sports & Entertainment (San Antonio, Tx)
» Merchandise Attendant - Windy City Bulls (Hoffman Estates, IL)
» Guest Relations Attendant - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our January & June 2018 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

The Atlanta Hawks & Philips Arena is an Equal Employment Opportunity (EEO) employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sexual orientation; gender (including same gender); pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; veteran status; genetic information; or any other category protected by federal, state, or local law. Violation of this policy will result in disciplinary action, up to and including immediate termination.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Advertising/Agency
Production/Traffic Manager - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  The Atlanta Hawks are seeking an experienced Manager to manage multiple projects from beginning to end. The Production/Traffic Manager functions as the primary client interface for assigned projects.  The Production/Traffic Manager is responsible for assigning projects as well as managing and developing project plans in support of the client’s strategy and goals. The Production/Traffic Manager also maintains positive client relations and has accountability for ensuring work performed is accurate and timely. 

RESPONSIBILITIES/DUTIES:  

  • Work with internal departments to organize and oversee master production calendar
  • Collaborate with team members to acquire all project information required to perform work
  • Participate in strategy, planning and concept meetings as required
  • Develop and maintain traffic and production schedules in collaboration with the creative and video teams and drive projects to achieve scheduled due dates
  • Prioritize and delegate tasks to internal creative and video teams to achieve client expectations
  • Establish a strong understanding of our brand and goals to ensure projects are hitting their targets
  • Communicate clear direction and information to ensure teams understand project scope, timing and requirements
  • Help coordinate shoots and production
  • Coordinate and manage relationships with outside vendors/agencies/freelancers; including scheduling/budgeting/billing.

QUALIFICATIONS:

  • 1-3 years of project management experience in an agency or internal creative/production department
  • Strong understanding of the creative and video production process
  • Ability to maintain effective ongoing discussions and relationships with internal departments
  • Ability to collaborate effectively with diverse creative team members
  • Strong organizational skills and excellent verbal and written communication abilities
  • Strong problem-solving skills to troubleshoot questions and concerns
  • Proactive and disciplined time management approach
  • Experience with standard software programs such as Microsoft Excel, Word, and Project Management Software (i.e. Basecamp or other platform).

The Atlanta Hawks & Philips Arena is an Equal Employment Opportunity (EEO) employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sexual orientation; gender (including same gender); pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; veteran status; genetic information; or any other category protected by federal, state, or local law. Violation of this policy will result in disciplinary action, up to and including immediate termination.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement for this position? Please state $ amount.
2. How many years of project management experience do you have in a agency or internal creative/production department?
3. Do you have experience with project management software? If so, which one(s)?


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Sales, Service, & Marketing: Media Buyer/Trafficking
Creative Traffic Coordinator - Atlanta Hawks and Philips Arena (Atlanta, GA)

The Atlanta Hawks are in search of a Creative Traffic Coordinator to project manage the production of all campaign and creative assets across all platforms and touchpoints. The Creative Traffic Coordinator functions as the primary conduit between the Marketing and Creative Services. The Creative Traffic Coordinator is responsible for working with the Art Director to assign projects as well as manage and develop project plans in support of the client’s strategy and goals. The Creative Traffic Coordinator also maintains positive client relations and has accountability for ensuring work performed is accurate and timely. 

RESPONSIBILITIES/DUTIES:  

  • Work with internal departments to organize and oversee master production calendar
  • Collaborate with team members to acquire all project information required to perform work
  • Participate in strategy, planning and concept meetings as required
  • Develop and maintain traffic and production schedules in collaboration with the creative and video teams and drive projects to achieve scheduled due dates
  • Prioritize and delegate tasks to internal creative and video teams to achieve client expectations
  • Establish a strong understanding of our brand and goals to ensure projects are hitting their targets
  • Communicate clear direction and information to ensure teams understand project scope, timing and requirements
  • Help coordinate shoots and production
  • Coordinate and manage relationships with outside vendors/agencies/freelancers; including scheduling/budgeting/billing.

QUALIFICATIONS:

  • 1-3 years of project management experience in an agency or internal creative/production department
  • Strong understanding of the creative and production process
  • Ability to maintain effective ongoing discussions and relationships with internal departments
  • Ability to collaborate effectively with diverse creative team members
  • Strong organizational skills and excellent verbal and written communication abilities
  • Strong problem-solving skills to troubleshoot questions and concerns
  • Proactive and disciplined time management approach
  • Experience with standard software programs such as Microsoft Excel, Word, and Project Management Software (i.e. Basecamp or other platform).

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement for this position? Please state $ amount.
2. How many years of project management experience do you have in an agency or internal creative/production department?
3. Do you have experience with project management software? If so, which one(s)?


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Sales, Service, & Marketing: Community Relations
Trainee - Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)

Here’s your chance to experience a bold and dynamic organization first hand.  The Atlanta Hawks Basketball Club will be looking for passionate team players to participate in our 2017-2018 Trainee Program.  The program is designed to give top candidates real-life experience in the sports and entertainment industry, in addition to providing educational and networking opportunities. Any qualified applicant who has a college degree with a Bachelors or Masters is eligible to apply for the Atlanta Hawks Trainee Program. Trainees are expected to work at least 37.5 hours per week and may have additional game day/event responsibilities (depending on department assignments). Trainees are paid $13.50/hour and overtime if applicable. Trainees are benefit-eligible after 30 days (medical, dental, vision). 

RESPONSIBILITIES/DUTIES:

  • Assist with activation at Jr Hawks and Jr NBA events
  • Assist with on court coaching at community basketball programs
  • Assist with daily administrative tasks to aide in planning, promotion and execution of basketball programs.
  • Assist with event load-ins and load-outs
  • Assist with media content capture at basketball program events
  • Assist with inventory maintenance for uniforms, promo items, autograph items, etc.
  • Assist with research of grassroots basketball programs in the Atlanta market. Generate contact databases for Jr Hawks Program prospecting.
  • Help promote and expand Lady Ballers program
  • Help market Game Day Clinic and promote early bird summer camp registration
  • Grow contact databases
  • Oversee opening weekend hawks league gyms for weekend table promotions. Deliver coaching resources to coaches
  • Promote all coach education platforms

QUALIFICATIONS: 

  • The 2017-2018 Trainee Program will run from September through April (end of season).
  • Open to any qualified applicant who can meet the time commitment and has a recent college degree, Bachelors or Masters.
  • The ability to work flexible hours to include nights, weekends and holidays is required
  • Trainees are responsible for travel and housing arrangements
  • Experience in on-court basketball coaching preferred
  • Strong verbal and written communication required
  • Clean driving record required
  • Proficient in Social Media: FaceBook, Twitter, Instagram, SnapChat preferred
  • Proficient in Microsoft Office: Word, Excel and PowerPoint preferred
  • MUST be able to work flexible hours including nights, weekends and holidays
  • Excellent organizational skills required

The Atlanta Hawks & Philips Arena is an Equal Employment Opportunity (EEO) employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sexual orientation; gender (including same gender); pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; veteran status; genetic information; or any other category protected by federal, state, or local law. Violation of this policy will result in disciplinary action, up to and including immediate termination.

#NBACC

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work flexible hours including nights, weekends and holidays ( Y/N)
2. Do you have a Bachelors or Masters degree?
3. Do you have experience playing basketball at the collegiate level? High school level? If yes, describe.
4. Do you have experience coaching youth basketball? If yes, describe.
5. Have you ever utilized social media to market an event? If yes, please describe.
6. Are you active in community outreach and/or a charity? If yes, please describe.
7. Please provide a work sample to help us get a sense of your writing style and a little back story on the work sample. It could be a particularly substantive memo, an email you sent to your team or project members, a proposal, or anything you’ve created that would give us a lens into what we’d see if we you worked with us. We’ll keep anything that you share with us confidential, and please feel free to remove names or other details you’re not comfortable sharing.Copy & Paste Here


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Sales, Service, & Marketing: Fan Development
Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  This is a part-time seasonal position within the Atlanta Hawks Fan Experience Department. The Hawks are looking for positive and upbeat performers to join the Atlanta Hawks Flight Crew.  Members of the Flight Crew energize the crowd and help enhance fan experiences at all Atlanta Hawks home games throughout the NBA season.   

RESPONSIBILITIES:

  • Create a fun, loud, and positive atmosphere before, during, and after all Hawks home games
  • Interact with fans using our model of service, SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Loyalty, Empowerment)
  • Enhance the fan experience with a variety of assets, including giveaways, noise makers, signs and other props
  • Lead fans in chants and contests
  • Distribute promotional materials in and out of the arena
  • Assist in set up and breakdown of concourse activations
  • Assist with organization and maintenance of storage rooms
  • Other duties as assigned

QUALIFICATIONS:

  • Outgoing and engaging personality
  • Ability to work Atlanta Hawks home games (report time of 3 hours prior to tip off, dismissal of 1 hour after the completion of the game)
  • Ability to work as a team and individual
  • Must have a driver’s license and reliable transportation
  • Knowledge of the NBA, specifically the Atlanta Hawks Basketball Club
  • Punctual, professional and mature demeanor
  • Strong interpersonal and communication skills

*** All selected candidates will be asked to attend a formal audition in August. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work all Hawks home games?
2. Describe a time you helped make a memory for someone else.
3. Are you comfortable performing in front of large audiences?
4. What can you bring to this role that would help elevate the game experience?
5. Do you have any special talents?


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Sales, Service, & Marketing: Client Relations/Customer Service
Austin Spurs - Service & Retention Representative - Austin Spurs (Austin, Tx)

This position is responsible for servicing, retaining and upselling Season Ticket Members for the Austin Spurs.  Additionally, the Service & Retention Representative will support the Ticket Sales & Service Manager with fulfilling benefits for the franchise.  The eligible candidate will carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, time management, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. 

In every position, each employee is expected to: Demonstrate Alignment with SS&E's Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Achieve retention, season ticket member attendance and new sales goals thru service-based prospecting, networking, and strategic planning; demonstrate proactive service with "surprise and delight" mentality
  • Assist Ticket Sales & Service Manager in fulfilling benefits for Austin Spurs Season Ticket Members
  • Sharing information important to all season ticket members such as weekly reports, game reminders, roster changes, event invites, etc
  • Service & Retention Representative will plan and execute special event to positively influence renewal intentions; action items include researching and booking event space, creating event themes and gathering vendors to complete entertainment and hospitality needs
    • Included are events for all season ticket members and exclusive VIP events for premium members
  • Handling in-office redemptions of unused ticket exchange, bring-a-friend vouchers, and purchase of additional tickets by season ticket members
  • Preparing mid-season and post-season season ticket member satisfaction surveys
  • Developing a touchpoint plan for all account representatives
  • Sending season ticket member attendance reports to account representatives and management after every 3 games
  • Helping us get to know our season ticket members
    • Examples: Learning occupations, kids’ and pets’ names, birthdays, favorite sports teams, alma maters, activities outside of work/school, hobbies
  • Building and executing plan to increase season ticket member game and event attendance
  • Establish relationships by acting as the primary service contact for Austin Spurs Season Ticket Members and fulfilling day-to-day service requests
    • Ensuring a solid relationship is formed with every season ticket member and the Spurs organization
    • The relationship can exist through an account representative and/or service & retention representative. These relationships are to be formed through a combination of seat visits, conversations at events, phone calls, e-mails, and LinkedIn.
  • Assisting Ticket Sales & Service Manager with implementation of auto-renewal program
  • Collaborate and make recommendations to Director of Business Operations, Ticket Sales & Service Manager and other Austin Spurs staff to enhance fan experience based on Season Ticket Member feedback
  • Other duties as assigned

Qualifications: 

  • Bachelor's degree from accredited university or college
  • 1-3 Years of service and/or sales background
  • 0-2 Years of Ticketmaster Archtics practice/understanding
  • Strong customer service skills required.
  • Strong teamwork aptitude required.
  • Interpersonal skills and the ability to create and maintain favorable relationships
  • Superior verbal and written communication skills
  • Ability to multi-task and meet several deadlines simultaneously while working flexible hours including, evenings, weekends, some holidays & event nights. 
  • Ability to provide active listening and conflict managing skills
  • Aptitude for influencing others in a positive and effective manner
  • Ability to walk, bend/stoop, push/pull and sit for long periods of time
  • Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
3. What is your highest level of education?
4. Please provide an example of a time when you were faced with a challenge while trying to make a sale. What was the end result?
5. Do you have customer service experience? If so, please provide an example of a time when you exhibited exceptional service.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Partnership Marketing Associate (Seasonal) - Chicago Bulls (Chicago, IL)

Description:

The Chicago Bulls are seeking a highly motivated, organized and dedicated individual to fill the position of Partnership Marketing Associate for the upcoming season. As an Associate, you will have the opportunity to learn about partner activations and participate in the planning and execution of partner events. We are seeking someone who is both passionate about client service and an emerging leader who is organized and able to communicate professionally with clients. 

This position will start in September 2017 and continue through the season.

Key responsibilities:

In this role, you will be responsible for fulfilling the following Partnership Marketing Department activities:

  • Assist and report day-to-day to the Partnership Marketing Manager and collaborate with any Coordinators with activation team needs
  • Responsible for Department tickets and distribution, VIP credentials and passes as well as the game day parking list
  • Responsible for maintaining and printing game sheets to be distributed to the entire Department
  • Responsible for taking "proof of performance" game photos and organizing partner recap book folders throughout the season
  • Responsible for organizing and maintaining Department storage areas

Additional responsibilities:

The Partnership Marketing Associate will also be responsible for assisting with the following activities:

  • Assist with Department events such as Chalk Talks, Court of Dreams, partner events and appearances (check-in, refereeing, taking photos, clean-up, running errands)
  • Assist with Department projects and special requests (mailings, deliveries, organizing)
  • Assist in the fulfillment of partner promotions (sweepstakes, prizing)
  • Assist with numerous graphic design projects (invitations, recap books, proposals)
  • Assist to activate several trade accounts to build experience working directly with clients
  • Drive Department car as needed

Qualifications:

As the Associate, you will be a highly organized self-starter who works well across departments. In addition, you will have the following:

  • Bachelor’s degree
  • Background in sales, business marketing, graphic design, entertainment and/or sports is preferred
  • Great teammate with positive energy, who has a drive for learning
  • Strong organizational skills, creative, and proficient in technology (Proficiency in graphic design programs is a plus)
  • Strong attention to detail with the ability to prioritize and has impeccable follow through
  • Ability to exhibit strong work ethic
  • Excellent interpersonal skills with the ability to communicate effectively both verbally and in writing
  • Ability to work flexible hours, including nights, weekends and holidays
  • Valid driver’s license

The Chicago Bulls Partnership Marketing Associate role will pay $11.00/hr. Parking and lunch at the United Center are provided daily, and employees will receive complimentary tickets to select home Bulls games.

Before you apply, please be sure you are able to work a flexible schedule, which includes working nights, weekends, and holidays as the team’s schedule dictates. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working in or adjacent to the sports industry? [Yes/No]
2. Do you have previous experience in a corporate sponsorship role/internship? [Yes/No]
3. Do you have a bachelor’s degree? [Yes/No]
4. Do you have strong proficiency in graphic design? [Yes/No]
5. Do you have a valid driver’s license and would you feel comfortable occasionally driving team personnel in a company car? [Yes/No]
6. Are you located in the Chicagoland area? [Yes/No]
7. Do you know how to work a basic camera? [Yes/No]
8. Are you available to work nights and weekends? [Yes/No]
9. Are you comfortable with the hourly rate of $11.00/hr? [Yes/No]


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Sales, Service, & Marketing: Marketing
Youth Marketing Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking for a Youth Marketing Manager to join our growing Marketing team. As the Youth Marketing Manager, you will have the opportunity to drive a cohesive, enterprise-wide strategy to connect and deepen our relationship with the next generation of fans.

Your primary focus will be building engagement around one central platform creating opportunities for data collection, customized content, and relationship building with youth and families in the Chicagoland and surrounding area.

The person who will thrive in this role will be a collaborative team leader who can work together with the broader team to develop marketing strategies based on set goals, and then build and execute projects to deliver on them. This position also regularly partners with external groups and must be able to represent the Chicago Bulls with a high degree of professionalism and warmth.

RESPONSIBILITIES:

  • Responsible for the long-term engagement plan, day-to-day maintenance and scalability of the Bulls youth engagement strategy.
  • Support the growth of the youth membership platform building out long-term objectives that lead to impact.
  • Lead database, resources and fulfillment process for the membership program.
  • Serve as day-to-day liaison to the Jr. NBA and local youth basketball clinics, ensuring the organization is aligned with league initiatives and curriculum.
  • Lead integrated Youth Engagement Committee meetings; Develop opportunities to leverage core programs aligned with youth strategy.
  • Identify youth influencers/trend setters; provide insight into current youth culture trends and behaviors.
  • Lead youth centric grassroots efforts aimed at building a stronger tie with families.
  • Work with Corporate Partnerships to develop core sponsor programs both short and long term. Support Partnership Marketing in activating programs.
  • Partner with the Ticketing team to build marketing recommendations for family-centric offerings.
  • Collaborate with Community Relations to ensure community partners are closely tied to youth engagement offerings.
  • Attends all youth league meetings and serves as team representative.

SKILLS:

  • 5-7 years of full-time relevant experience preferred
  • Proven experience in brand marketing, communications, or related areas with a focus on youth marketing.
  • Highly skilled in project management, specifically working on large project implementations that required strong collaboration to meet deadlines and deliverables
  • Experience in data capture, digital, creative development, advertising and events
  • Strong interpersonal skills and flexibility to work within a rapidly changing environment
  • Strong relationship building skills and familiarity with the local community
  • Ability to communicate articulately and confidently with individuals at every level of the organization.
  • Ability to lead meetings and manage multiple priorities at once
  • Experience with managing a budget for large and small work projects
  • Ability to see the big picture, apply judgement to context, and make strategic decisions accordingly
  • People management experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5-7 years of relevant full-time brand marketing, communications, or related areas with a focus on youth marketing? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have full time professional experience working with youth camps or clinics? [Yes/No]
4. Do you have experience with sponsorship integration? [Yes/No]
5. Do you have 2-3 years of Project Management experience? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. In previous full time roles, have you directly managed a team? [Yes/No]
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Marketing
Retail Marketing Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking to hire a full-time Retail Marketing Manager. In this role, you will join a growing Marketing team charged with supporting organization-wide initiatives that drive fandom for the most legendary team in sports. As the Retail Marketing Manager, you will have the opportunity to connect with departments across the organization to develop integrated initiatives that drive revenue and further extend the brand in the retail space.

With the recent grand opening of the Madhouse Team Store, you will also be tasked with increasing store traffic, leading creative retail promotions and communications as well as developing relationships with key partners. We are looking for a thoughtful and creative individual to ensure the team is makes its mark in the retail space, offering a bold assortment of products that enhance the shopper experience and drive revenue.


RESPONSIBILITIES:

  • Plan and lead an integrated year-long retail marketing strategy for the Bulls on-site and online stores.
  • Responsible for reporting performance financials to key departments and leadership.
  • Build shopper dashboard highlighting insights into buyer behavior and motivations.
  • Manage and drive the execution of key products and retail league initiatives in collaboration with Game Entertainment, Community Relations, Communications, Digital and Public Relations.
  • Develop new and inspiring experimental retail marketing ideas that connect with our fans.
  • Lead the development of curated merchandise, pop-up stores and grassroots collaborations that allow the brand to extend into new verticals.
  • Collaborate with Corporate Partnerships to develop dynamic retail partnerships. Support the Partnership Marketing team to activate partnerships.
  • Responsible for building creative retail offerings that support ticket sales and traffic to the stores.
  • Lead the creative and content development of all retail marketing materials for men, women, youth, accessories and memorabilia.
  • Support team effort in marketing exciting new arena hospitality features and amenities that support retail.
  • Direct all Style Shoot(s) and player merchandise requests.
  • Consult with the front office on all merchandise purchases to ensure inventory is fiscally responsible.
  • Primary liaison with the NBA, Levy, Chicago Blackhawks retail and United Center retail operations team.
  • Reports into the Director of Marketing and supports additional team projects as needed.

SKILLS:

  • 4-6 years of relevant full-time retail experience preferred
  • Strong background in marketing or advertising
  • Excellent communication and project management skills
  • Ability to work both autonomously and in a team environment
  • Thinks creatively and innovatively
  • Familiarity with the latest trends in professional sports, technology and fashion
  • Analytical skills to forecast and identify trends and challenges
  • Strong presentation and communications skills with a knack for presenting information in a way multiple partners can understand
  • Ability to adhere to strict timelines, multitask and work in a rapidly changing environment
  • Sound understanding of marketing with emphasis in planning, advertising, promotions and partnerships

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 4-6 years of relevant full-time retail marketing experience? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have professional experience with forecasting and identifying trends and challenges? [Yes/No]
4. Do you have 2-3 years of Project Management experience? [Yes/No]
5. Do you have experience with sponsorship integration? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. What job responsibilities do you excel at?
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Box Office Ticket Seller
50/50 Raffle Representative (Game-Day) - Chicago Bulls Charities (Chicago, IL)

Chicago Bulls Charities: Chicago Bulls Charities is the charitable arm of the Chicago Bulls. As an organization, the Bulls have established a history of community service by contributing time, materials, resources and financial donations to organizations that share our commitment to youth education, health and wellness, violence prevention, and military and first responder support.

Position Summary: For the 2017-18 season, Chicago Bulls Charities is seeking enthusiastic 50/50 raffle representatives who are looking to gain knowledge within the sports industry. You will have the opportunity to raise money for several Chicagoland community causes, earn great rewards for exceptional performance and have the experience of working for a professional organization. The position is part-time and pays $12 per hour.

Job Description:

  • Sell raffle tickets to fans pre-game through the end of third quarter
  • Educate fans and spread awareness about the 50/50 program and how it contributes to Chicago Bulls Charities
  • Responsible for accurate cash count and ticket distribution
  • Understand the overall vision of Chicago Bulls Charities

Job Qualifications:

  • Must have a high school diploma or equivalent
  • Must have strong sales and communication skills
  • Must be punctual, self-motivated, and fearless in approaching guests
  • Must be committed to work nights, weekends, and/or holidays
  • Must work well in a team environment
  • Must wear black slacks and black or brown dress shoes on game day
  • Must be at least 18 years old

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or equivalent? [Please respond with
2. Do you have any sales experience or experience selling 50/50 Raffle tickets? [Please respond with
3. If yes, please specify your previous sales or 50/50 selling experience.
4. Do you live in the Chicagoland Area? [Please respond with
5. Do you have reliable transportation? [Please respond with
6. Do you have any experience in the Pro Sports/Entertainment industry? [Please respond with
7. Are you committed to work nights, weekends, and/or holidays? [Please respond with
8. Are you comfortable with the pay rate of $12 per hour? [Please respond with


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)

General Overview: The Cleveland Cavaliers Operating Company is looking for an energetic, quantitative minded leader who wants to grow their career by using data and analytics to drive business decisions. The role will primarily focus on the Cleveland Cavaliers business operations/revenue, but will also work with all properties associated with the Cavaliers Operating Company (Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena Events).

Responsibilities include leading and managing an integrated data and analysis strategy by:

  • Analyze multiple data sources and recommend strategies to drive profitable growth for revenue areas of the business
  • Manage and lead reporting structure for revenue driving areas of the organization including regular reports and ad hoc reports
  • Design, develop, implement and maintain a scientific testing plan related to all revenue areas of the business
  • Partner with stakeholders throughout the organization to maintain an integrated data and analysis strategy
  • Collaborate with data and IT experts to develop business requirements around new data requests and new data sources
  • Develop techniques to identify, extract and analyze data to support business decisions
  • Propose and effectively disseminate cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
  • Endeavor to contribute positively to the culture of the organization
  • Advocate for the use of data in helping to drive business decision

Qualifications:

  • Strong working knowledge of data analysis and visualization tools such as SQL and Tableau
  • Bachelor’s Degree in Quantitative field (i.e. Math, Statistics, Engineering, Economics or Computer Science). Advanced degree preferred
  • 2+ years of related professional experience in analytics, strategy or consulting
  • Knowledge and experience using quantitative methods and tools
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals
  • Experience using statistical models to support business objectives
  • Familiarity with descriptive and predictive analytics
  • Ability to manage multiple priorities and work independently
  • Strong critical thinking, analytical and problem solving skills
  • Results focused
  • Ideal candidates will have advanced modeling skills, SQL programming skills, Microsoft Dynamics proficiency, Tableau expertise, experience in complex, data driven problem solving, and demonstrated experience working in a cross functional, entrepreneurial culture

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Connecticut Sun (Uncasville, CT)

Position Summary:

This position is responsible for selling season, mini, group and ticket vouchers while working with individuals and sponsors within a local and regional area, with a specific sales target in place.

 

Primary Duties and Responsibilities: includes but not limited to:

  • Responsible for making sales for all Mohegan Sun owned or partnership teams
  • Makes cold calls and follows up on leads
  • Develops relationships and partnerships with civic and corporate clients
  • Formalizes proposals and interacts with a diverse level of individuals

Minimum Education and Qualifications:

  • Bachelors’ Degree in Business Management, Marketing or a related field
  • Two years of sales experience
  • One year of experience in formalizing sales proposals
  • Working knowledge sports and sports teams
  • In lieu of a Degree and previously mentioned experience, four years of sales experience with experience in formalizing sales proposals may be considered

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Sales, Service, & Marketing: Client Relations/Customer Service
Service and Retention Executive - Dallas Mavericks (Dallas, TX)

Position Overview:
This position is responsible for the servicing and retention of an existing season ticket account base and generating new business revenue from existing and new accounts through the sale of season tickets, partial plans, group tickets and premium inventory. Position will be focused on maintaining and increasing the overall season ticket renewal percentage of the organization.



Essential Duties and Responsibilities:
- Meeting or exceeding aggressive daily call volume goals
- Developing beneficial relationships with current and new accounts in order to provide a positive experience and generate repeat business
- Achieving or exceeding yearly renewal and sales goals
- Attending sales and service related team and community functions to generate and maximize prospective sales opportunities
- Consistent and disciplined approach to reach frequent touchpoint goals for assigned accounts
- Travel required to visit clients throughout Dallas and surrounding areas
- Maintaining accurate records of all clients and new prospects with our CRM system
- Working during games to provide customer service to season ticket holders
- Performing other duties as assigned by management

Required Skills and Qualifications:
- Bachelors degree from an accredited college or university in Sports Management, Business, Marketing or related field
- 2 or more years of proven sales and/or customer service experience or currently in a full-time sales or service position within a sports organization
- Excellent customer service skills
- Proven track record of achieving sales and service goals and maintaining consistent success
- Outgoing personality and excellent relationship building skills with the ability to build relationships via phone calls and face to face meetings
- Positive demeanor to handle and resolve customer concerns as they become present
- Ability to take initiative and dedication in achieving objectives and goals
- Strong work ethic a must
- Must have a team player mentality to ensure everyone is focused on achieving common goals and objectives
- Excellent communication skills including written and verbal
- Ability to attend all home games and work extended hours including evenings, weekends and holidays
- Dependable and professional attitude to always provide a positive image of the organization


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnership Sales - Dallas Wings (Arlington, TX)

The Dallas Wings of the Women’s National Basketball Association (WNBA) are seeking a qualified candidate to join the organization in a sales position in our Corporate Partnership department. This sales position will be responsible for identifying, negotiating and executing innovative and dynamic partnerships with local, regional and national partners.

Reports To: Senior Vice President of Corporate Partnerships

Job Responsibilities:

• Responsible for achieving established sales goals and budget.

• Assist in the development and implementation of strategic departmental plans consistent with company business objectives.

• Develop, write and present sponsorship proposals to clients.

• Create new sales collateral or modify existing collateral as required.

• Work in conjunction with management to negotiate individual sponsor contracts.

• Work with marketing & ticket sales departments to maximize cross-selling opportunities and share new ideas and create inventory.

• Create and present customized presentations and sales materials based on specific goals and objectives

• Report on sales revenue projections, budgets and management of partnership expenses

• Maintain timely and accurate records detailing sales performance, appointment recaps, account management and prospecting activities.

• Ensure the effective execution of partnership elements deliver mutually beneficial relationships with team partners.

• Work with each department in the organization; ticket sales, community relations, marketing, social and digital team, to properly execute all aspects of a sponsorship contract.

• Provide game day and operational support.

Minimum Qualifications:

• 2 to 3 years of sales experience, in a sports related entity specifically in corporate sales (i.e. sponsorships, season and group ticket sales)

• Strong sales acumen and proven ability to prospect and sell

• College degree in a related field is preferred

Ideal Candidate Would Have:

• Solid experience as a sponsorship seller with knowledge across multiple properties, industries and brands

• A strong understanding of the partnership landscape in sports, entertainment and cause-related initiatives

• Experience in assessing, evaluating, negotiating and managing partnerships

• A demonstrated ability to think creatively about a variety of challenges and apply organizational skills accordingly

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your proven ability to propect and sell
2. Describe your sponsorship sales experience
3. Describe why you are interested in this role


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Sales, Service, & Marketing: Ticket Operations
Director of Ticket Operations - Dallas Wings Basketball (Arlington, TX)

The Dallas Wings are the newest WNBA Team in a highly competitive women’s basketball league.  The Wings play in Arlington Texas at the College Park Center on the campus of University of Texas at Arlington. 

The Director of Ticket Operations will be responsible for the year-round management and operations of the Dallas Wings Ticket Office.  A major component of this role is to work directly with the UTA Athletic office on their AXS Ticketing System.  The main goal of the ticket operations position is to support all ticket sales efforts to hit the goals set forth by management.

JOB DESCRIPTION/REQUIEMENTS:

·       Manage event manifest and event creation for all Dallas Wings games

·       Manage Inventory for all Dallas Wings Games

·       Liaison with College Park Center Box Office, AXS, and Sales/Service Staff as it relates to all Dallas Wings events

·       Build, submit, and manage all Dallas Wings ticket promotions through AXS Back Office

·       Manage AXS Ticketing System and all ticket processing, including Sponsorship and Internal Ticket Orders for the Dallas Wings

·       Manage Day to Day Reporting

·       Manage the processing of all home and visiting team ticket orders

·       Responsible for training the sales and service staff on AXS Back Office and Flash Seats

·       Manage the printing and distribution of all internal ticket orders for Dallas Wings events

·       Manage the yearly rollover and invoicing of Dallas Wings Season Tickets

·       Assist with the yearly financial reporting for the Dallas Wings

·       Order all ticket stock, parking passes and supplies needed for the year

·       Fulfill all duties assigned by the Vice President of Ticket Sales and Service

·       Help manage Will Call window during all Dallas Wings games

·       Work with the College Park Center Box Office on all game day ticketing elements. 

·       Work with the CRM team to upload ticketing data from AXS Back Office and Flash Seat data

·       Manage all pricing in AXS Back Office

·       Work with the College Park Center on the parking manifest for premium members

·       Maintain the ticketing manifest

·       Help resolve all ticketing issues

QUALIFICATIONS:

·       Bachelor’s degree, Business or Sports Management preferred

·       3+ years of ticket operations management experience

·       Ability to multi-task and assist in any company needs with all other departments

·       Knowledge of the AXS Ticketing System and Flash Seats

·       Knowledge of all Microsoft Office Programs

·       Ability to work evenings, weekends, and holidays (not 8 to 5, M-F)


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Wings Basketball (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through full season memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly new season membership sales, group ticket sales and partial plan sales goals
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Ability to present sales material to large groups and clients
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Promotions
Game Presentation Promotional Crew Member - Delaware 87ers (Wilmington, DE)

General Description: Assist with game day needs such as coordination and execution of all on-court games, promotions, and entertainment in addition to set-up, breakdown, and organizing promotional items. Game Presentation is the execution arm of Group Sales, Corporate Partnership, Ticket Sales, Marketing, Community and Entertainment Groups. 

 

Essential Responsibilities: The primary responsibility of the Game Presentation Crew is to execute promotions and games on court. 

1.    Setting up and breaking down all on-court and in-arena promotions 

2.    Assist in keeping all game day props and operational materials organized, in good condition and store appropriately after each game 

3.    Coordinating with contracted groups that participate in on-court presentations, promotions and/or activities 

4.    Assist in the execution of pre-game/half-time/post-game fan activities and promotions 

5.    Assist in the various elements associated with the game presentation such as Sixers Dancers, Dunk Squad, Mascot, In-Arena Host, etc. 

6.    Fan interactive elements including selection of contestants for on-court games 

7.    Ensure all equipment is set up for game day staff, stats crew, and NBA officials 

8.    Perform all other duties and responsibilities as assigned by Game Presentation Coordinator 

JOB QUALIFICATIONS & REQUIREMENTS: 

·         Must be at least 18 years old 

·         Must be available to work all Sevens home games 

·         Flexible schedule with the ability to work days, nights, weekends and holidays 

·         Must have reliable transportation 

·         Strong work ethic 

·         Must be punctual 

·         Energetic and highly motivated 

·         Must have excellent communication skills 

·         Creative and proactive problem solver 

·         Must be available for at least 15 hours a week 

·         Excellent interpersonal skills 

·         Ability to follow instructions 

·         Be able to work well in a team environment 

·         Eagerness to learn 

·         Ability to lift 25+ pounds 


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Academy - Invitation Only - September, 2017 - Delaware 87ers (Wilmington, DE)

Are you looking to jumpstart a career in sports business?  This one-day Delaware 87ers Sales Academy is your chance to be discovered! This exclusive event will give you the opportunity to showcase your skills, personality, and passion in front of the Delaware 87ers sales leadership team for a shot at a full-time position with the Sevens.

The Delaware 87ers Sales Academy will feature trainees working hand-in-hand with the Sevens sales leadership team to develop the skills necessary to launch a career in the revenue-generating side of the business. The training program will be focused on giving you exposure to different styles and techniques so you can build your own sales presentation. 

Event Details:

  • 11:00 a.m. to 2:00 pm (Lunch will be provided)
  • Training to include classroom style, interactive, game situations, cold calling, and role playing.
  • Full-time job interview sessions throughout the day with the 87ers sales leadership team.
  • There is no cost to participate in the Sales Academy and spots are extremely limited.
  • To be considered, all applicants must possess an undergraduate degree from an accredited college or university.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Sales and Service Coordinator/Manager - Greensboro Swarm (Greensboro, NC)

Position Overview

In this role, you will work with and support our sales department in reaching and exceeding revenue goals through collaboration, a real passion for results, and implementation of effective practices. Your primary focus is providing and coordinating day-to-day research and deal development, implementation and execution of partnership deals, and retention of assigned accounts, new business, and other sales related areas.

Areas of responsibility:

  • You will develop comprehensive corporate partnership presentations that support clients' marketing objectives
  • Provide support to all sales team members and their assigned marketing partners in providing extraordinary service to those account and fulfillment elements related to partnership agreements
  • Maintain corporate partnership inventory through CRM
  • You will build and maintain prospects lists for all sellable categories
  • Responsible for all NBA G League reporting corporate and ticket sales departments
  • Attend corporate partnership meetings as
  • Work with Event Manager and other departments on all sales events
  • Identify and follow up on selling opportunities
  • You will conduct research for potential prospects for use in building proposals
  • Assist in fulfilling and servicing season ticket accounts
  • Work with sales department for all logistics of game days with focus on fulfillment, Fan Experience Packages, meeting clients and other duties assigned on game day
  • Support other departments through coordinating any and all sales functions, events and other opportunities
  • Communicate and share information with various Hornets personnel and departments
  • Perform administrative duties assigned by Team President

Required skills, experience, and abilities

To perform the job successfully, the candidate should possess or demonstrate the following competencies:

  • Possess a Bachelor’s Degree in Marketing, Business, or other related field preferred
  • Have 1-2 years experience in marketing, sales, event production, and/or client retention
  • Proficient with Microsoft Office products, specifically Excel, PowerPoint, Word, and Outlook
  • Having proficiency in PhotoShop is a plus
  • Experience with CRM software is desired
  • Superior customer service skills, organizations skills, and attention to detail
  • Strong communications and interpersonal skills
  • Ability to manage multiple deadlines
  • Strong teammate
  • Ability to multi-task

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Community Relations
50/50 Raffle Seller - Houston Rockets (Houston, TX)

General Description
The Houston Rockets is seeking to hire high-energy motivated sellers to join our 50/50 Raffle sales team.   Recently approved by the State of Texas, 50/50 raffles take place at all Rockets home games, where one lucky winner receives 50% of the jackpot and the remaining 50% is directed to the Clutch City Foundation to support ongoing charitable efforts.

Key Responsibilities

  • Actively sell, handle and distribute 50/50 raffle tickets within Toyota Center at either a stationary kiosk, or as a roaming sales representative, during and prior to Rockets games. 

  • Effectively engage Rockets guests regarding the 50/50 Raffle and the Clutch City Foundation in a fast-paced environment

  • Accurately reconcile sales with cash receipts

  • Effectively meet and exceed established sales goals

  • Present as Rockets ambassadors during games and get fans excited about purchasing

  • Other duties as assigned

    Specific Qualifications/Requirements

  • High School diploma or equivalent

  • Must be at least 18 years of age

  • Must have excellent customer service skills with the ability to interact with a large fan base

  • Excellent communication skills with an enthusiastic and professional attitude

  • Cash handling experience and management of cash

  • Motivated and goal-oriented to reach or exceed sales milestones

  • Ability to work independently as well as in a team environment

  • Genuine enthusiasm for community involvement within the sports and entertainment world

  • Ability to work a flexible schedule, including nights, weekends and holidays as required

  • Must be able to work all Rockets home games

  • Comfortable working non-traditional hours according to the Rockets home schedule

  • Must be available for Rockets home games October through April, with the possibility of post season playoff games. 

  • Must be able to work 80% of home games: approx. 4:30pm - 9:30pm (subject to change based on game schedule)

     

    Physical Demands

  • Ability to walk and/or stand for long periods of time

  • Ability to climb up and down stairs multiple times during shift

  • Must be able to work all home games

  • Game nights: 4:30pm - 9:30pm (subject to changed based on game schedule)

  • Available to sell pre-game

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


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Sales, Service, & Marketing: Marketing
Mandarin Marketing and Social Media Specialist - Part Time - Houston Rockets (Houston, TX)

RESPONSIBILITIES include but are not limited to:

  • Update and maintain content and appearance of all Chinese social media platforms for the Rockets (Weibo and more) under direction of supervisor.

  • Provide game night social media updates during Rockets home and road games in Mandarin

  • Assist with translation of written and verbal content to target specific social media audiences, and multi-platform use when necessary.

  • Assist with creation of graphics for social media, web and email as necessary.

  • Assist with translation of digital content

  • Execute all responsibilities while maintaining internal policies and NBA regulations

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

     

MINIMUM QUALIFICATIONS:

  • College senior, or recent graduate – journalism, sports management or related field preferred
  • Must be fluent (speaking, reading and writing) in Mandarin Chinese
  • Excellent written communications
  • Proficient in all social media platforms, particularly Weibo
  • Experience with all Microsoft Office and Adobe Creative Suite applications, particularly Photoshop.
  • Basic graphic design, photography & videography skills
  • Ability to handle multiple tasks and work with a sense of urgency
  • Ability to work various nights and weekends.

 

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

  

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer NO PHONE CALLS PLEASE


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Sales, Service, & Marketing: Box Office Ticket Seller
Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

(To adequately fill our open positions, applicants are asked to apply for the position that best fits their skills and background. Applicants applying for multiple positions will not be considered.)

General Description:

The Bilingual Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Bilingual Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket reprints, exchanges, and upgrades.  Weekly the Bilingual Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.
  • Interact with guests to answer questions and resolve ticketing issues.
  • Ability to handle cash and credit card transactions and keep a balance cash drawer.
  • Receive and file event will call.
  • Maintain and stock supplies for the box office windows.
  • Review and respond to customer inquiries (voicemail and email)
  • Prepare box office windows for events.
  • File and maintain refund requests and will call forms.
  • Monitor ticket stick levels in the kiosk and refill as needed.
  • All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills
  • Ability to work under pressure
  • Prior use of AXS or similar ticket system preferred
  • Previous box office experience preferred
  • Bilingual in Spanish required

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.  

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Tickets - Iowa Wolves (Des Moines, IA)

Title: Account Executive – Season Tickets

Department: Sales

Reports To: Director of Ticket Sales

Summary: The Iowa Wolves are NBA G League affiliates of the Minnesota Timberwolves.  Located in Des Moines, Iowa, the Iowa Wolves are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Iowa Wolves are looking for a motivated sports professional(s) to join our sales staff selling season tickets and partial plans to companies, organizations and individuals.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products including, but not limited to full and partial season ticket packages
  2. Make cold calls from lists provided to sell full and partial season ticket packages; generate own leads through referrals, networking and effective research
  3. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
  4. Renew existing season ticket accounts
  5. Attend outside events with the purpose of selling ticket packages
  6. Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  7. Contact past customers in order to generate new ticket sales
  8. Effectively handle incoming sales calls from prospective customers for all ticket sales products
  9. Meet or exceed assigned sales goals for all ticket products
  10. Work events and games as assigned to support ticket sales efforts and promotional initiatives
  11. Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other

  1. Ability to meet tight deadlines and work well under pressure.
  2. Strong organizational skills, time management skills and attention to detail required.
  3. Strong verbal and written communication skills
  4. Ability to prioritize and manage multiple tasks/projects
  5. Ability to work independently without supervision, be self-directed and demonstrate initiative
  6. Ability to take direction without follow up
  7. Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  8. Exhibit good judgment and decision-making skills.
  9. Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
  10. Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Do you have previous sales experience?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Group Sales - Iowa Wolves (Des Moines, IA)

Title: Account Executive - Group Sales

Reports To: Chief Revenue Officer

Summary: The Iowa Wolves are NBA G League affiliates of the Minnesota Timberwolves.  Located in Des Moines, Iowa, the Iowa Wolves are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Iowa Wolves are looking for a motivated sports professional(s) to join our sales staff selling season tickets and partial plans to companies, organizations and individuals.

Duties and Responsibilities

  • Sell a full menu of ticket products including, but not limited to group ticket and hospitality packages

  • Make cold calls from lists provided to sell group ticket packages; generate own leads through referrals, networking and effective research

  • Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events

  • Renew and grow existing group ticket base

  • Create group theme nights and targeted group events to drive ticket sales

  • Sell full season and partial season packages to contribute to the overall ticket revenue

  • Attend outside events with the purpose of group ticket packages

  • Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Contact past customers in order to generate new sales

  • Effectively handle incoming sales calls from prospective customers for all ticket sales products

  • Meet or exceed assigned sales goals for all ticket products

  • Work events and games as assigned to support ticket sales efforts and promotional initiatives

  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Qualifications

  • Ability to meet tight deadlines and work well under pressure.

  • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills

  • Ability to prioritize and manage multiple tasks/projects

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Ability to take direction without follow up

  • Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships

  • Exhibit good judgment and decision-making skills.

  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.  Familiar with Outbox a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - LA Clippers (Los Angeles, CA)

Job Summary

Our Account Executives are sports industry professionals focused on building relationships with prospective and current Clippers patrons. All A/E’s will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments.

Principal Duties and Responsibilities

·         Seek out and qualify all potential sales opportunities.

·         Meet or exceed daily call and appointment goals.

·         Meet or exceed monthly and yearly sales goals.

·         Effectively execute all assigned sales campaigns and training.

·         Maintain accurate records of all clients and prospects in our CRM and ticketing systems.

·         Provide excellent customer service.

·         Perform game-day responsibilities, including entertaining clients and creating new business opportunities.

·         Performs other duties as required.

Characteristics / Qualifications

·         Bachelor’s degree from an accredited college or university is preferred.

·         Maintain high level sales skills with a proven track record of 1-2 years of sales success.

·         Polished presentation skills with the ability to communicate to clients and colleagues

·         Ability to work all home games including evenings, weekends, holidays as required

·         Ticket software experience is preferred.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Marketing
Executive Creative Director - LA Clippers (Los Angeles, CA)

Job Summary

The Clippers are searching for an Executive Creative Director who is an innovative storyteller that will be a part of the team responsible for crafting the narrative for this high-reaching organization. As Executive Creative Director you are responsible for building and developing a staff to lead the vision, the creative look, and the production of all LA Clippers creative, video and audio content that is distributed across a range of platforms including digital, mobile, in-arena, and broadcast. You will establish a consistent creative vision and philosophy that ensures that the Clippers creative and video production produces elite quality, highly engaging  content that enhances the organization’s brand on a global level.

Principal Duties and Responsibilities

  • Establish and drive special creative and video content/graphics production vision across brand, promotion, in-arena, and commercial content.
  • Build the best creative team in sports -- foster a creative culture that empowers both individually and as a collective – that produces the highest-quality work in the ever-changing media landscape.
  • Create a department to lead the production, scheduling, shooting, editing, and post production of all Clippers video production.
  • Collaborate across the organization to establish and define the in-arena creative look and feel, and effectively integrate on-court activities, LED ribbon boards, live video, music, and stats integration in Clippers game presentation.
  • Work closely with revenue departments to create content that drives partner interest ticket sales with cross-platform features that enhance the fan experience, elevate the Clippers brand and deliver on partner objectives.
  • Oversee the planning and production of gameday video roll-ins, highlight packages and other video pieces for use during Clippers games and events.
  • Collaborate across the organization to establish and define the in-arena creative look and feel, and effectively integrate on-court activities, LED ribbon boards, live video, music, and stats integration in Clippers game presentation.
  • Manage production equipment inventory and media asset management.
  • Develop internal video content to support charitable events, Clippers platforms/promotions and sales.
  • Develop and manage annual operating expense budgets.

Characteristics / Qualifications

  • Four-year degree preferably in Film, Mass Communications or Broadcast Journalism majors.
  • A minimum of seven years producing video content for broadcast, in arena or online.
  • Knowledge of and passion for the game of basketball a plus.
  • Strong Production and creative knowledge. Ability to establish a world-class creative look and excel at visual storytelling.
  • Strong business sensibility and a passion for producing compelling programming.
  • Previous experience managing and leading production and creative vision.
  • Creative visionary with a proven track record of leading, managing, hiring, developing, mentoring, and motivating strong teams through growth, adversity, and change.
  • Innovation - Displays original thinking and creativity. Meets challenges with resourcefulness.
  • Teamwork and collaboration - work with a variety of internal stakeholders.
  • Oral Communications - Speaks clearly and persuasively, listens and gets clarification. Demonstrates group presentation skills and promotes participation in meetings.
  • Written Communications - Writes clearly, grammatically, and informatively.
  • Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision-making process.
  • Agency experience strongly preferred.
  • Strong understanding of production / post-production process and asset management a must, and experience in video production and non-linear editing
  • Experience as producer, shooter or editor. Able to perform production duties as needed (i.e.: camera operator, sound recorder, grip and electric, director, producer, writer, etc.).
  • Proficiency with graphic design and multimedia production technology such as Adobe Creative Suite (Premiere, After Effects, and Photoshop), Final Cut Pro or Avid Media Composer, and Avid Pro Tools.
  • Ability to work event hours - nights and weekends.
  • Demonstrated dedication with the ability to lead projects from origin through execution.
  • Willingness to learn and should be able to flourish in a high growth, dynamic environment.
  • Effective communication skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

Equal Opportunity Statement

The LA Clippers are an equal opportunity employer. It is the Clipper’s desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)

Job Summary

The Corporate Partnerships Manager will be responsible for the generation and development of corporate partnerships revenue for the LA Clippers. The sales executive will be responsible for achieving both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, hospitality, tickets and all other team marketing assets.

Principal Duties and Responsibilities

  • Serve as the primary internal and external contact for execution and fulfillment of assigned Corporate Partner agreements.
  • Manage Corporate Partnership renewal process, including presentation of recap documents, providing recommendations for growing the partnership, preparation of renewal proposals, account summaries and deal term preparation.
  • Develop new and exciting concepts, in conjunction with assigned Corporate Partners, providing measurable benefit to each individual organization based on stated needs and objectives.
  • Create added value and up-sell opportunities for existing Corporate Partners.
  • Oversee all elements of Corporate Partner agreements in relation to signage, print, television, radio, memberships, Internet, promotions, community relations, and hospitality.
  • Organize, schedule, and coordinate receptions, hospitality and tickets per Partnership agreements.
  • Partner with Finance department to ensure accurate and timely billing per contract and also monitoring of payments received.
  • Oversee all Partner related activities during game nights in regards to intern assistance, receptions, promotions, signage, tickets, and hospitality.
  • Attend and participate in weekly departmental sales and game-related marketing and activation meetings.
  • Generate and distribute account summaries for assigned Corporate Partners.
  • Be knowledgeable of corporate partner’s business and industry
  • Manage Corporate Partners expectations on processes, timelines, approvals and deadlines.
  • Partner with internal departments including, Marketing, Community Relations, Communications, Ticket Sales & Services to create a broader activation platform for Corporate Partners.
  • Focus on providing measurable metrics that demonstrate ROI for our Corporate Partners.
  • Strive to achieve or exceed company and department renewal and incremental revenue objectives.

Characteristics / Qualifications

  • Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
  • Minimum of five years in a marketing position with a consumer brand, agency, media/sports property or similar account management position in a pro-sports team required.
  • Consumer marketing and/or retail sales promotion experience required.
  • Strong customer service background.
  • Experience at developing activation marketing plans, promotions, presentations and proposals.
  • Demonstrated knowledge of general promotional concepts and marketing principles.
  • Must be able to develop and maintain corporate relationships, with senior level executives, managers/clients.
  • Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Willingness to work long and sometimes irregular hours a must to include nights, holidays and weekends.
  • Demonstrated dedication with the ability to oversee projects from origin through execution.
  • Willingness to learn and should be able to flourish in a high growth, dynamic environment.
  • Effective communication skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

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Sales, Service, & Marketing: Database Marketing/Analytics
Digital Sales & Database Manager - LA Clippers (Los Angeles, CA)

Job Summary

The Digital Sales & Database Manager works closely with the Tickets Sales and Service teams to ensure data standards are met and sales campaigns executed successfully. You will be responsible for handling and maintaining our KORE/AXS databases, CRM, and data relationships with third party vendors, such as Fan Interactive Marketing. You coordinate the development, utilization, and maintenance of data in accordance with the Ticket Sales and Service needs and objectives of the organization. You interpret customer correspondence to increase customer satisfaction and overall quality control of the LA Clippers and are responsible for supporting all digital ticket sales, database sales and analyst activities within the department to assure consistent customer service and sales objectives are met while maintaining the brand standards of the LA Clippers.

Principal Duties and Responsibilities

  • Assume responsibility for management of data in our Ticket Sales & Service databases.
  • Serve as primary point of contact for Clippers Sales prospect and customer database, identifying opportunities to improve marketing systems and data management.
  • Support sales automation efforts by maintaining our CRM database, ensuring its accuracy, health and completeness; help to create integration points and automate wherever possible.
  • Help in the execution, management and analysis of e-mail sales and direct mail sales campaigns. Includes coordinating with various sales teams to achieve Ticket Sales goals: Full/Half Season Tickets, Partial Plans, Group, and Event suite ticket revenue.
  • Assist management with Club CRM guidelines to effectively coordinate strategy for customer interactions, sales prospecting, and long term customer retention.
  • Effectively update, maintain, and provide training for staff on Microsoft Dynamics CRM/KORE.
  • Use all database systems to remain constantly up to date on all digital ticket sales.
  • Build and assist in developing and implementing thorough social media selling campaigns.
  • Coordinate and implement overall email sales activity, including preparing email campaigns and management of lists designed to generate ticket revenue and drive traffic to team’s online properties.
  • Identify opportunities and implement actions to bolster data capture efforts, grow the team’s email and mobile database (via traditional collection methods, relevant list purchases and data acquisition) and improve email campaign open/click-thru rates.
  • Provide the Ticket Sales and Service teams with qualified sales lead lists, marketing and customer demographic information, and patron and transactional analysis.
  • Manage list generation and targeting of Season Ticket Holder retention, future venue seating priority, ticket sales leads, among others.
  • Provide campaign and promotional recaps generated from the analysis of overall ticket sales, sales channels, and other variable factors .
  • Coordinating digital sales campaigns with internal departments and 3rd party sellers.
  • Work with ticket operations to assure timely delivery of tickets, proper billing and follow up year round.
  • Work with sales managers to have timely and accurate information about all current sales campaigns and general service information including current and new packages, upcoming events, etc.
  • Work with Sales and Service and database teams to execute, schedule prospecting and reports on Sales and Service team call and digital campaigns.
  • Coordinate all customer “thank you” activities (e-mails, letters, helping reps with new account list to send notes to).
  • Develop a customer inquiry tracking system to understand types of inquiries and assure proper follow up is happening.
  • Develop and run a lead scoring system so the most qualified leads are prioritized and assigned appropriately.
  • Volunteer efforts for other departments.
  • Special projects as assigned by management.
  • Special sales efforts as assigned by management.
  • May be required to work varying schedules to reflect the business needs of the company including working game nights.

Characteristics / Qualifications

  • Bachelor’s Degree in Marketing, Statistics or Sports Business, Administration, Management, communications with additional corresponding experience.
  • 3+ years recent hands-on experience with database management in Microsoft Dynamics and KORE CRM database.
  • Knowledge and/or experience with Ticketing System Software (AXS).
  • Ability to exercise independent ideas to evolve database projects and functions.
  • Experience in database sales, CRM or customer service a plus.
  • Experience in sports & entertainment or hospitality industry preferred.
  • Experience with Microsoft Office.
  • Working knowledge of HTML and Adobe Photoshop a plus.
  • Ability to use and pick up on complex computer programs.
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis.
  • A self-starter, with real drive and initiative to succeed and develop a career in the sports and entertainment industry.
  • Assertive, persistence and results oriented.
  • While looking to succeed personally, support team environment and adhere to departmental guidelines.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to consistently re-prioritize based on department needs.
  • Demonstrated dedication with the ability to oversee projects from origin through execution.
  • Willingness to learn and should be able to flourish in a high growth, dynamic environment.
  • Effective communication skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

Personal Traits

On a personal level, you will be a real teammate who can successfully work in a rapidly changing environment where excellence is rewarded. You bring a creative spark and fresh thinking to the team. You are an upbeat, charismatic contributor that possesses very strong communications and interpersonal skills. You are not only performance and deadline driven, but will possess a strong strategic sense, as well as a “can do” attitude.

You demonstrate flexibility and resourcefulness, as well as rapidly establish credibility both within, and outside of, the organization and exhibit your greatest effectiveness as a member of the team and the organization. Most importantly, you are ethical and have an unquestioned level of personal and professional integrity.

 

Equal Opportunity Statement

The LA Clippers are an equal opportunity employer. It is the Clipper’s desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.


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Sales, Service, & Marketing: Sales & Marketing Management
Account Executive - Legends Entertainment District/Marketing Partnerships (Phoenix, AZ)

Job Purpose

This position is responsible for generating revenue by creating and securing long-term and short-term partnership and advertising commitments from mid and large-size companies using the Legends Entertainment District portfolio of outdoor marketing products. 

Knowledge, Skills and/or Abilities

  • Must be able to effectively manage multiple tasks and projects
  • Ability to maintain and manage a customer/prospect database
  • Excellent verbal and written communication skills
  • Ability to present ideas/concepts creatively and succinctly
  • Proficient in Microsoft Office and Outlook

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience
  • Must have a minimum 3 year sales experience in the media industry
  • Partnership sales in the sports and entertainment industry is a plus, but not required.

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs
  • Travel up to 20%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about an related experience as an Account Executive.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your sales experience.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Partnership Marketing Coordinator - Los Angeles Clippers (Los Angeles, CA)

Job Summary

The goal of this position is to bring to life the creative partnerships the LA Clippers build with key corporate brands from around the globe.  The primary focus of this position is to coordinate day-to-day aspects of implementing, developing and retaining assigned partnership accounts, in addition to other duties to support the Corporate Partnerships team.

Principal Duties And Responsibilities

· Coordinate the development, activation, and day-to-day operations of assigned LA Clippers corporate partnership accounts.

· Act as corporate marketing consultant to partner contacts to develop and deliver on impactful and measurable sponsorship platforms.

· Lead and participate in the planning, execution, tracking, and reporting of all assigned partners’ contractual elements, such as: traditional media assets (e.g. radio, print, television, digital, social, etc.), in-market promotions, in-arena activations, hospitality, experiential, and community programs. 

· Collaborate on the strategy and fulfillment of partnership marketing initiatives with internal and external stakeholders.

· Measure the effectiveness of assigned sponsorship platforms to demonstrate partner ROI and ROO using tools such as Scarborough, Nielsen/Repucom, independent internal studies, etc.

· Cultivate partner relationships at all levels from day-to-day contacts to decision makers through regular touchpoints, including but not limited to: weekly status calls; annual partner activation summit; hospitality and events; pre-season planning, mid-season check-in, and post-season recap meetings, etc.

· Act as an extension of assigned partners’ brand, understanding the industry landscape, business objectives, challenges, opportunities, etc.

· Contribute directly to department revenue goals by assisting with current sponsor partnership renewals and upsell opportunities.

· Collaborate on new partnership opportunities with Director of Partnership Marketing and Corporate Sales Managers

· Maintain working knowledge of NBA approval process. Start process by submitting all necessary promotional materials and paperwork through the Team Promotions Proposal (TPP) process.

· Participate in weekly departmental, activation team, and game-related marketing meetings.

· Manage both internal and external partner expectations on processes, timelines, approvals, and deadlines.

· Represent the LA Clippers in pitch meetings and presentations with clients and agencies as needed.

· Demonstrate knowledge of the competitive landscape for the Clippers sports and entertainment properties and venues.

· Support the Corporate Partnerships department with tasks relating to proposals, presentation development and special project deliverables to include strategy development, writing and visuals.

Characteristics / Qualifications

· Bachelor’s degree in business management, marketing, advertising, or sports management (or similar field) from a four-year college or university required.

· 2 years of professional work experience with a consumer brand, agency, sports property or venue required. Sales and corporate marking experience preferred.

· Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is required.

· Possess strong proficiency with Adobe Photoshop (required).

· Demonstrated ability to be strategic, creative and solution-oriented.

· Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.

· Ability to work collaboratively with a group of highly motivated individuals, and also be an independent thinker.

· Ability to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style accordingly to the audience.

· Must be able to maintain confidentiality and use the upmost discretion when privy to sensitive information.

· Ability to maintain an impeccable professional appearance.

· Ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships.

· Self-directed and able to work independently.

· Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Category: Sales, Service, & Marketing
Account Executive – Los Angeles Sparks

Overall Objectives: 
The Account Executive is responsible for generating revenue through season ticket sale, mini plans, and developing strategic group sales efforts.

Essential Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to season ticket memberships, mini plans, and group tickets.
  • Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  • Meet weekly productivity requirements for out-bound call volume, and appointments. (200 Calls and 10 outside appointments)
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Work events and games as assigned to support ticket sales efforts.
  • Assist with the preparation and execution of game day experiences.
  • Track all sales notes in our customer relations program.
  • Attend special events targeting our season ticket members.
  • Meet or exceed assigned sales goals for all ticket products.
  • Join an outside networking group, association, or community group to create relationships within the community on behalf of the Sparks.
  • Take part in mentorship program to assist in the development of inside sales representatives

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • 2-3 years of sales experience of sales experience in a business environment. Preferred in experience in the collegiate, minor league or professional sports environment.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

 

 

 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

 

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 9:00 AM-5:00PM. In addition to working office hours staff are required to work Sparks home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.          

 

Travel

·         Position may require some travel within the local area to meet prospects or ticket members.

EEO Statement

·         The Los Angeles Sparks are an equal employment opportunity organization. 

Please do not contact the team directly regarding any inquiry for this position.


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Sales, Service, & Marketing: Ticket Sales
Sales Associate, Inside Sales - Seasonal - Los Angeles Sparks (LOS ANGELES, CA)

Category: Sales, Service, & Marketing
Sales Associate, Inside Sales – Los Angeles Sparks

Overall Objectives: 
The Sales Associate, Inside Sales is responsible for generating new business and assists with achieving overall sales and attendance goals of the Los Angeles Sparks by selling all Sparks ticket products including, but not limited to, season ticket memberships, mini plans, and groups. As a leadership team, we're committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to season ticket memberships, mini plans, and group tickets.
  • Make cold calls from lists provided to sell memberships, mini plans, and group tickets; generate own leads through referrals, networking, social selling and effective research
  • Meet weekly productivity requirements for out-bound call volume, and appointments
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Work events and games as assigned to support ticket sales efforts.
  • Track all sales notes in our customer relations program.
  • Meet or exceed assigned sales goals for all ticket products.
  • Participate in ongoing sales and service training and other professional development opportunities.

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities. 

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 9:00 AM-5:00PM. In addition to working office hours staff are required to work Sparks home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 35 pounds.   

Travel

·         Position may require some travel within the local area to meet prospects or ticket members.

EEO Statement

·         The Los Angeles Sparks are an equal employment opportunity organization. 

Please do not contact the team directly regarding any inquiry for this position.


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Sales, Service, & Marketing: Ticket Sales
Director, Ticket Sales & Service - Memphis Grizzlies (Memphis, TN)

Position Purpose

 

The Director, Ticket Sales & Service works closely with the Vice President, Sales & Service, Director of Premium Sales and Manager of Group Sales to develop strategic sales and marketing plans for the department to achieve targeted sales levels.  This position will oversee the administration and implementation of all new sales strategies, initiatives and programs for partial and full season ticketing products as well developing and implementing a retention plan for season ticket holders.  The Director will directly supervise, motivate and coach the ticket sales and client service account executives to achieve sales goals. 

Essential Duties & Responsibilities

 

Strategic Planning & Implementation

 

  • Works closely with the Vice President to develop strategic sales and marketing plans to achieve targeted sales and renewal levels.
  • Continue to improve and implement MVP Loyalty Program to increase renewal rate
  • Oversee the administration and implementation of all sales strategies, initiatives, programs and tracking systems.
  • Assist in the development of department group and premium sales strategies.
  • Assist in the development of non-grizzlies event sales strategy
  • Create and cultivate a culture of accountability

Staff Management & Development

  • Manage, coach, and motivate ticket sales account executives.
  • Create ongoing training program for account executives
  • Facilitate and lead discussions during regular sales meetings.
  • Manage and develop co-operative and strong working relationships with other departments including marketing, corporate partnerships and community investment.

Sales & Marketing

  • Leads, through personal sales and managing activities of staff.
  • Assists in areas relating to product enhancement and development.
  • Work with marketing department to create integrated sales and marketing campaigns for renewals, season ticket and partial plan sales.
  • Directs the development of sales and promotional materials in support of outside sales initiatives.
  • Work with CRM manager to implement on going CRM training/implementation
  • Other related duties as required.

 Skills, Experience & Abilities

Essential:

  • A minimum of three years managerial experience with proven ability to lead, coach, mentor and motivate a sales team.
  • A minimum of five years sales experience, with two - three years sports industry experience.
  • 4 year college degree.
  • Ability to develop and implement strategic, operational, and tactical business and marketing plans.
  • A sound business understanding with previous budgeting, forecasting, and planning experience.
  • A strong understanding of the professional sports business, including the products, service expectations, importance of media and community relations.
  • Excellent communication, interpersonal, and conflict resolution skills.  Must be a team builder and team player.  Must have the ability to relate professionally to all levels of staff, management, clientele, suppliers, and media.
  • Strong planning, organizational and administrative skills.
  • Proficiency with MS Word, Excel and Outlook
  • Ability to work evenings and weekends, as required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director, Development - Memphis Grizzlies (Memphis, TN)

Position Purpose


The Director, Development will be responsible for (1) generating revenue through the development of marketing partnerships for the Memphis Grizzlies, and associated properties, including FedExForum, Grind City Media, Memphis Hustle (G League), and Grizz Gaming (NBA 2K League), (2) assisting in the creation and deployment of departmental revenue strategies, including but not limited to category attack, content development & monetization, regional & international approach, media deal optimization, etc. and (3) serving as leader and mentor for the partnership development and sales team, including team pipeline management, implementing best practice sales strategies, identifying growth opportunities for individual sellers, creating targeted individual development plans, etc.  This individual should possess high level business development experience and a proven track record driving revenue in the sports marketing, advertising, and/or events industries.  The Director, Development will work closely with other members of the Partnership Marketing team to meet and exceed personal and departmental revenue goals by identifying and researching key prospects, building a new business pipeline, and renewing/growing existing partnerships.  By focusing on clients’ marketing objectives, this individual will create high value multi-channel platforms that are customized, relevant, integrated, and flexible, and serve to affect the behaviors and perceptions of clients’ target markets, yielding measurable results.  Additional responsibilities will include assisting in the activation of marketing partner initiatives, as well as the evaluation of program efficacy.

Essential Duties & Responsibilities

  • Develop marketing partnerships for the Memphis Grizzlies and associated properties, including FedExForum, Grind City Media, Memphis Hustle (G League), and Grizz Gaming (NBA 2K League)
  • Meet and exceed personal revenue goals through the acquisition of new business and growth of renewal business while managing overall departmental revenue generation
  • Assist in the creation and deployment of departmental revenue strategies, including but not limited to category attack, content development & monetization, regional & international approach, media deals, etc.
  • Serve as leader and mentor for the partnership development and sales team, including team pipeline management, implementing best practice sales strategies, identifying growth opportunities for individual sellers, creating targeted individual development plans, etc. 
  • Manage all phases of the business development process (identification, research, outreach, discovery, ideation, proposal, negotiation, execution, activation, measurement, and renewal) as a team leader
  • Provide direction in the use of the department CRM system, including implementation of best practice principles to drive business from the system
  • Identify potential partners within assigned business categories and maintain prospect pipeline
  • Construct creative, customized, and comprehensive proposals that deliver on a potential partner’s marketing objectives and make a compelling value proposition
  • Collaborate across internal departments (including but not limited to marketing, community engagement, ticket sales, arena operations, etc.) for ideation and concepting, creating multi-channel platforms
  • Function as a primary point of contact for prospective and existing partners
  • Act as host to visiting marketing partners at a variety of events
  • Maintain office organization and other duties as assigned

Required Skills, Experience & Abilities

  • Bachelor’s degree in marketing, advertising, or related discipline and/or significant work experience in the sports marketing, advertising, and/or events industries
  • At least five (5) years of experience with proven track record of meeting and exceeding revenue goals by creating and delivering unique, tailored marketing partnership packages
  • Demonstrated organizational and logistics management capabilities; personnel management skills preferred
  • Experience using CRM and MS Office software; graphic design software (i.e., Photoshop) capability a plus
  • Capacity to work a varied schedule to include evenings, weekends, and holidays as needed, as well as multi-task in a fast-paced environment and willingness to travel
  • ·Excellent communication skills (oral and written) and relationship-building abilities, and attention to detail
  • Tremendous teamwork and collaborative spirit, coupled with the ability to work independently
  • Endlessly positive attitude, openness to learning, superior work ethic, enthusiastic mindset, and self-starter mentality

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Operations
Box Office Manager, Ticket Operations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Box Office Manager will manage day-to-day operations of the Box Office relating to Memphis Grizzlies Basketball Games, Concerts, Family Shows and University of Memphis Basketball Games. Primary responsibilities include but are not limited to the creation and management of non-Grizzlies event manifests, main liaison with Arena Operations Staff, Show Promoters and Ticketmaster support staff, event settlements, daily box office settlements and staff training. The Box Office Manager will report directly to the VP, Ticket Operations.

Essential Duties & Responsibilities

  • Builds and manages all Concert/Family Show events on Ticketmaster Host ticketing system
  • Manages all daily Box Office internal controls
  • Works directly with show promoters from event build through show settlement. Must respond to promoter requests.
  • Works directly with Ticketmaster representative in implementing updates or system revisions and ensuring system efficiency and event accuracy throughout course of each event.
  • Manages all event inventory
  • Prepares daily Box Office settlement reports for Finance Department
  • Manages all Customer Service issues and responds promptly to customer needs or requests
  • Responsible for staff training of 25 part-time staff members as well as providing training updates to full time Box Office Staff
  • Assists Booking Director in scaling of concert and family show manifests
  • Manages daily bank used for window sales and orders cash per show request
  • Prepares banks for window sales staff
  • Provides daily event sales reports
  • Manage scheduling of full and part time staff for all Events, Grizzlies and Tigers games
  • Manage Will-Call and take active steps in reducing will call volume and event day issues
  • Must be proactive in discovering, learning and implementing the latest system technologies including mobile and paperless ticket distribution
  • Process all internal ticket requests
  • Other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Executive, Client Services - Memphis Grizzzlies (Memphis, TN)

Position Purpose

The Account Executive, Client Service is responsible for all retention and revenue goals associated within their assigned account base of MVP season ticket holders.  They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.  
 

Essential Duties & Responsibilities

  • Meet and exceed all yearly renewal, revenue and fan satisfaction goals
  • Provide world class customer service to our MVP season ticket holders
  • Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.
  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base
  • Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels
  • Make a minimum of fifty outbound calls per day
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base
  • Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base
  • Handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in archtics
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base
  • Provide regular reporting information on renewal intent, ticket usage and other service related initiatives
  • Assist in planning and execution of all MVP Special Events
  • Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;
  • A minimum of two years customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
  • Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations
  • Consummate team player
  • Ability to multi-task, problem solve, and show attention to detail
  • Solid time management skills
  • Proficiency with MS Word, Excel and Outlook
  • Must be able to work evenings and weekends, as required
  • Basic knowledge of Archtics and Ticket Master and CRM

Preferred

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Marketing
Motion Graphics Designer / Animator (Part-Time) - Miami HEAT (Miami, FL)

Description of the Job: The Motion Graphics Designer / Animator is a part time position within the Creative department. This individual is responsible for producing and creating different forms of motion graphics, animations and visual effects in support of various HEAT Group and AmericanAirlines Arena brands, retail spaces, properties, venues and live events.

1.      Produce and create different forms of animations, motion graphics and visual effects for various types of displays, video formats, digital signage systems, broadcast, web and social media platforms; including HEATv, Fox Sports, heat.com, aaarena.com MiamiMediaMesh, Ad Blaster, Ziris Canvas monitor walls, Projection walls, Way-finding, Fascia ribbons and other forms of LEDs.

2.      Conceptualize, design and transform ideas and scripts into clear, fluid, highly effective pieces of visual communications such as animated logos & titles, show opens, advertising, sports broadcasting packages, promos, etc.

3.      Produce and create motion graphics and animations that effectively promote upcoming events, and utilize all available technologies to greatly enhance the theme and production value of such events.

4.      Design and create graphic elements for use in support of other departments, including Basketball Operations, Broadcasting, Marketing, Web, Social, Retail and Ticket Sales.

5.      Assist in the Pre and Post-production for all related photo and video shoots.

6.      Assist in the creation, production, programming and scheduling of all HEAT Group's and AmericanAirlines Arena’s contractual commitments for internal & external advertising content.

Bachelor’s Degree (B.A.) or Industry Equivalent in Computer Graphics Motion Design and/or Animation. 3 to 5 years' experience creating professional level motion graphics, animations and/or visual effects. Must be proficient in Adobe After Effects, Premiere, Illustrator and Photoshop; strong general knowledge of Cinema 4D is a major plus.


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Sales, Service, & Marketing: Marketing
Motion Graphics Designer / Animator (Full-Time) - Miami HEAT (Miami, FL)

Description of the Job: The Motion Graphics Designer / Animator is a full time position within the Creative department. This individual is responsible for producing and creating different forms of motion graphics, animations and visual effects in support of various HEAT Group and AmericanAirlines Arena brands, retail spaces, properties, venues and live events.

1.      Produce and create different forms of animations, motion graphics and visual effects for various types of displays, video formats, digital signage systems, broadcast, web and social media platforms; including HEATv, Fox Sports, heat.com, aaarena.com MiamiMediaMesh, Ad Blaster, Ziris Canvas monitor walls, Projection walls, Way-finding, Fascia ribbons and other forms of LEDs.

2.      Conceptualize, design and transform ideas and scripts into clear, fluid, highly effective pieces of visual communications such as animated logos & titles, show opens, advertising, sports broadcasting packages, promos, etc.

3.      Produce and create motion graphics and animations that effectively promote upcoming events, and utilize all available technologies to greatly enhance the theme and production value of such events.

4.      Design and create graphic elements for use in support of other departments, including Basketball Operations, Broadcasting, Marketing, Web, Social, Retail and Ticket Sales.

5.      Assist in the Pre and Post-production for all related photo and video shoots.

6.      Assist in the creation, production, programming and scheduling of all HEAT Group's and AmericanAirlines Arena’s contractual commitments for internal & external advertising content.

Bachelor’s Degree (B.A.) or Industry Equivalent in Computer Graphics Motion Design and/or Animation. 3 to 5 years' experience creating professional level motion graphics, animations and/or visual effects. Must be proficient in Adobe After Effects, Premiere, Illustrator and Photoshop; strong general knowledge of Cinema 4D is a major plus.


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, partial plans, tickets for kids, holiday plans, and premium seats through face to face meetings and outbound phone calls. Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed phase/ yearly 2016-2017 ticket sales revenue goals. Associate degree from a two year college or technical school; Six months to one year related experience and or training .Excellent communication skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is prefered, but not required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales- Full Time - Miami HEAT (Miami, FL)

Description of the Position: This position is responsible with the selling of group tickets, Xfinity East Plaza neighborhoods, HEAT events in 601, and AmericanAirlines Arena events. Associate Degree from a two year college or technical school; Six months to one year related experience and/or training. Excellent communication skills, professional selling skills and previous ticket sales experience required. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative- Full Time Temporary - Miami HEAT (Miami, FL)

Description of the Job: Ticket Sales representatives are responsible for selling season tickets, partial plans, Tickets holiday plans, and group tickets. Responsibilities include: Prospect new sales opportunities through the sale of season tickets, partial plans, holiday plans, and group tickets. Generate new sales through telemarketing 60 calls a day.  Generate new sales by setting at least 8 outside appointments a week. Generate new sales through the use of LinkedIn and Sales Navigator. Must be eager and willing to work with other team members on our staff.  Develop and maintain call logs on a daily, weekly, and monthly basis. Work with Ticket Sales Representative Manager to establish monthly and annual goals. Develop and implement tracking system for each account. Maintain Smartsell database for communicating with contacts, including mailing lists, fax numbers and e-mail. Disseminate all pertinent information to responsible parties within the HEAT Group and other partners.Work on special projects that multi-task across various departments. Build loyalty and develop strong relationships with new and current customers. Work extended and/or irregular hours including nights, weekends and holidays as needed. Attend NBA, and AmericanAirlines Arena events as scheduled. Assist other departments as necessary.

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Excellent communications skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is preferred, but is not required.      

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Marketing
Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)

Description of the Position: The Miami HEAT is seeking an experienced Culinary Marketing Manager to join our team and develop marketing strategies surrounding the various food and beverage options at AmericanAirlines Arena, including 601 - our newest waterfront restaurant and event space. This position is responsible for developing marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days. The Culinary Marketing Manager will work closely with the Miami HEAT marketing team to execute marketing campaigns and communications via the various HEAT and arena digital audiences. The individual should have experience using data and analytics to drive F&B revenue. The position will also be responsible for outsourcing local culinary and mixology initiatives to further enrich the F&B experience at AmericanAirlines Arena. The Culinary Marketing Manager must be well versed in local and global cuisine trends.

Essential job functions include but are not limited to the following:

  • Develop marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days.
  • Utilize data provided by our Business Intelligence department to identify and drive concession revenue opportunities.
  • Work closely with various departments within Miami HEAT marketing department and with Levy management to execute marketing campaigns. 
  • Develops and manages annual marketing event planner and calendar
  • Manage marketing budget.
  • ROI analysis for all F&B marketing initiatives.
  • Identifies innovations and trends within the local and global culinary landscape.
  • Communicate marketing plans and activities with operators.
  • Create and Implement annual marketing strategies as it pertains to arena F&B goals and deliverables to achieve financial and brand success; effective strategies to address the 5 P’s of marketing (product/packaging, Pipeline, Promotion, People and Price.
  • Support and assist with new revenue opportunities by collaborating and developing marketing strategies for our partners, including, but not limited to Levy, Hyde, and 601.
  • Develop F&B content for strategic placement on the Arena/HEAT digital & social platforms to create Brand awareness to assist with increasing revenue of all arena entities and outlets.
  • Provide content and strategy for Heat/Arena websites, App, and social media platforms.
  • Attend key operational meetings to ensure alignment with all necessary parties.
  • Perform other duties deemed necessary by management to support the organization.

Four-year Degree College or University.  A minimum of two years experience in Food and Beverage marketing and/or promotions.  Proficient in Microsoft Word and Excel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide us with a link to your portfolio.
2. How did you hear about the position?


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Sales, Service, & Marketing: Ticket Sales
Night Salesperson - Milwaukee Bucks (Milwaukee, WI)

The night sales program will be a 15 week program, 3 nights per-week,  that will allow 8 current college students the opportunity to be an entry level sales consultant for the Milwaukee Bucks. Each consultant will be responsible for generating revenue by making outbound phone calls within the hours of 6-8pm.  This program will run from November to February.

POSITION OVERVIEW

An opportunity for current students to position themselves for a career in the Professional Sports Industry. Consultants will be trained and managed by Milwaukee Bucks Sales Representatives and Sales Management.  Each Consultant will be responsible generating new business revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Effectively execute outlined sales training.

Contact past customers in order to generate new ticket sales.

Perform other duties as assigned by Management.

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

Pursuing or completed Bachelor’s degree in Business, Sports Management, Marketing, or related field.

Ability to work as a team player.

Ability to attend all Night Call sessions.

Excellent communication and presentation skills, both written and oral.

Extremely coachable and eager to learn every day.

Highly motivated individuals with a strong desire to build a career in the sports business.

Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively   with internal and external clients at all levels of an organization.

Desire for working in Professional Sports.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)

Title: Director of Business Development

Location: Milwaukee, WI

Reports To: SVP Business Development & Strategy

Position Description:

The Director, Business Development, will be responsible for generating new business revenue through corporate partnerships for the NBA’s Milwaukee Bucks and the Wisconsin Entertainment & Sports Center (“WESC”), scheduled to open in 2018.  He/she is also responsible for planning, developing, integrating and managing business growth through sales to ensure business development activities are delivered in accordance with organizational strategy.  This position is responsible for designing offerings with prospective buyers and providing appropriate solutions that align with the prospects/clients business objectives.

Duties and Responsibilities:

  • Meet and exceed all weekly, monthly, and annual goals related to Corporate Partnership business and retention.
  • Design and execute aggressive new business prospecting strategies.
  • Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and partnership presentations/proposals.
  • Lead the entire sales process:
    • Prospecting/Outreach.
    • Research/Discovery.
    • Building a business case based on clients's needs and matching with appropriate assets.
    • Presentation build and pitch delivery.
    • Negotiation/close.
    • Contracting.
  • Collaborate with all appropriate internal departments as needed (Digital/Social, Legal, Finance, Ticket/Premium Sales, Social Responsibility, Human Resources, Arena Operations, Business Development) to execute various opportunities.
  • Identify, vet, and prioritize new potential, incremental revenue sources to the company. 
  • Develop and maintain updated, concise weekly sales reports for all Corporate Partnerships including use of company's CRM system.
  • Track and develop strategies to influence new opportunities and expiring contracts.
  • Assist in the renewal of expiring partnerships agreements and/or continue to re-evaluate extending deals, discontinue or look for replacements.
  • Manage revenue growth of all accounts within the portfolio.
  • Collaborate in developing a road map for deal strategy and sell-in.
  • Recommendation on workflows and processes required to scale business.
  • Leverage and create marketing and media opportunities via partnerships (co-branding).
  • Feedback on deal structures, including profitability analysis and operational efficiency for Bucks and client.
  • Feedback on potential roadblocks and recommendations on how to mitigate.
  • Manage and monitor all Bucks budgetary goals.
  • Monitor progress of all Sponsor/Partner deals and status regularly with Activation Team to create and leverage best practices.
  • Establish best practice communication and collaboration with all parties to deliver seamless service to clients. 
  • Facilitate special projects as assigned.
  • Additional related duties as assigned.

Qualifications:

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.
  • Previous sales experience a must.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be highly organized with ability to multi-task.
  • Must have strong interpersonal communication skills.
  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.
  • Strong customer service and interpersonal skills.

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Sales, Service, & Marketing: Ticket Sales
Lynx Sales and Service Account Executive - Minnesota Lynx and Minnesota Timberwolves (Minneapolis, MN)

Job Title: Lynx Sales and Service Account Executive

Department: Lynx Sales and Service

Reports to: Manager of Lynx Sales and Service

Position Type: Full Time/Non Exempt/Regular

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in the Minneapolis/St. Paul and surrounding areas with the focus on selling and servicing Full, Partial and Group Ticket Inventory for the Minnesota Lynx.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Generate new sales revenue in full and partial season memberships and group sales by researching individuals, companies and industries.
  2. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  3. Sell full and partial season memberships as well as premium seating and group tickets.
  4. Must meet minimum weekly activity expectations in place (250 phone calls, 50 emails, 10 appointments, etc.)
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication Client Relationship Management (CRM) system.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.
  8. Assist with the preparation and execution of all Game Day experiences.
  9. Deliver on touchpoints to all Lynx members.
  10. Attend focused events targeting and connecting with our season ticket members.

Knowledge, Skills, Abilities & Other:

  1. Positive attitude and desire to succeed required.
  2. Strong written and verbal communication skills required.
  3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.
  7. Knowledge of CRM and Veritix is preferred.

Experience: Minimum one (1) year of sales experience with the business side of collegiate, minor league or professional sports is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require some travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Do you have at minimum one full year of Sales experience?
3. Do you have experience working in sports?
4. Please list your salary range requirements.


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Sales, Service, & Marketing: Digital/New Media Sales
Social Media Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Social Media Associate

Department: Digital Media

Reports to: Social Media Coordinator

FLSA Status: Non-Exempt

Position Summary/Objective: This person will aid the Social Media Coordinator and the Director of Digital Media with implementing the social media strategies and objectives

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Publish daily articles and postgame stories to social media sites.
  2. Shoot videos and photos during practice, shoot-around and games for social media sites.
  3. Construct/edit online photo galleries; resize/compress photos for social media sites
  4. Update/write content for social networking sites.
  5. Daily maintenance of social media platforms, including responding/interacting with fans and removal of spam messages.
  6. Live-reporting during home and away games, events and player appearances.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of social media platforms is required.
  4. Familiarity with HTML and Photoshop is also preferred.
  5. Able to work flexible hours including nights, weekends and holidays.
  6. Ability to work well on a team and independently.
  7. Ability to manage specific processes and tasks in the department under supervision.

Experience: Interactive media experience is strongly preferred.

Education: Pursuit of bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically 8:30 AM-5:00PM Monday-Friday. In addition to working office hours staff are required to work Timberwolves and Lynx games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 15 pounds.

Travel

Position may require infrequent travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?
3. Are you able to commit to working full-time hours for the entire length of the Timberwolves season (October-April)?


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Sales, Service, & Marketing: Ticket Sales
Group Events Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Group Events Associate

Department: Group Events

Reports to: Group Experience Manager

FLSA Status: Non-Exempt

Date Modified: 10/3/2017

Position Summary/Objective: The Group Events Associate provides administrative support for the Group Events department.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Support department by assisting with coordination of special events and fan experience programs.
  2. Assist fulfillment of group events fan experiences, ticket promotions, and redemptions at Timberwolves games.
  3. Provide customer service for all Timberwolves program offers.
  4. Interact with fans, field questions, and provide excellent customer service.
  5. Assist Group Experience Manager and group events team with miscellaneous administrative tasks, initiatives, and promotions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong verbal and written communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
  3. Ability to manage specific tasks in the department under supervision.
  4. Ability to work well on a team and independently.
  5. Able to work flexible hours including nights, weekends and holidays

Experience: Customer service experience is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a sports/entertainment arena environment. Staff will work Timberwolves and Lynx home games, Work is generally moving in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions. Work is generally performed within a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes weighing up to 30 pounds.

Travel

Position may require infrequent travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?
3. Are you able to commit to working full-time hours for the entire length of the Timberwolves season (October-April)?


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Sales, Service, & Marketing: Database Marketing/Analytics
Database & CRM Specialist - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Database & CRM Specialist

Department: Business Intelligence

Reports to: Database & CRM Manager

FLSA Status: Non-Exempt

Date Modified: 10/4/2017

 

Position Summary/Objective:

The Data & CRM Specialist is responsible for the on-going support and execution of CRM functions for the organization. This role is the day-today contact for user questions and will manage the process for ensuring accurate user input.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Support the day-to-day management of the Microsoft CRM database and KORE DWA data warehouse, including data imports, data hygiene and user management.
  2. Support the collection and management of all customer related data.
  3. Efficiently route prospects to sales staff, monitor sales activity and provide reporting on sales effectiveness.
  4. Maintain a best in class training curriculum for new and existing users.
  5. Collaborate with team to drive collection of critical data elements to enrich customer data and increase customer relationships.
  6. Assemble target lists for direct mail and email campaigns.
  7. Maintain and monitor CRM dashboards.
  8. Stay informed on new CRM features and provide information for potential process improvements.
  9. Provides end-users with technical support as needed.
  10. Support the efforts of the Sales Operations & Data Supervisor, providing backup across all.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Proven problem solver with strong attention to detail.

Experience: 1+ years of experience in Database marketing, database management or IT-related roles is preferred.

Education: Bachelor’s degree or equivalent experience required.

Specialized Knowledge, Licenses, etc.:

  1. Knowledge of Microsoft CRM is strongly preferred.
  2. Knowledge of SQL strongly preferred.

Supervisory Responsibility, if any: This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have at least one year of database marketing or database management experience?


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Sales, Service, & Marketing: Database Marketing/Analytics
Database & CRM Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Database & CRM Manager

Department: Business Intelligence

Reports to: Vice President of Business Intelligence

FLSA Status: Exempt

Date Modified: 10/4/2017

 

Position Summary/Objective:

The Database & CRM Manager leads the overall Database and CRM strategy to grow revenues and maximize the efficiency for the combined sales and marketing efforts. This position will be responsible for a number of initiatives including: strategy and quality control within the database, training for users and consulting with management, identifying and targeting customer populations for sales/marketing campaigns, collecting and analyzing customer data, driving customer acquisition, and enabling/tracking customer retention.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Responsible for the overall CRM strategy, including day-to-day management of the CRM database and data warehouse, data imports and exports, data hygiene, user management and campaign development
  2. Manage the development and documentation of business rules related to the input of data, lead management, sales processes, customer segmentation, customer communication, and others.
  3. Consult with Business Systems Analyst regarding additional processes and functionality needed within CRM, including automation, workflows and SQL scripts.
  4. Oversee the lead acquisition and nurturing strategy and process for efficiently routing prospects to sales staff. Partner with Analytics team to monitor sales activity and provide reporting on conversions and campaign metrics.
  5. Responsible for maintaining a best in class training curriculum for new and existing users and a process for the continual monitoring of data entry to ensure data hygiene and user compliance to established business processes.
  6. Continually source new data collection opportunities, engagement methods and facilitate the integration of necessary 3rd party data sources.
  7. Create customized CRM dashboards and views using Tableau
  8. Assist in the development of sales and marketing campaign strategies through an understanding of customer preferences exposed by available data.
  9. Support the integration of the CRM database with the Ticket system, the Marketing Automation program, the data warehouse and additional platforms.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks for the department
  6. Ability to lead a project team
  7. Proven problem solver with strong attention to detail

Experience

  1. 3+ years of experience with administering and developing a CRM platform, MS CRM is preferred
  2. 3+ years of experience with database design or managing the strategy of a database structure
  3. 3+ years of experience with writing queries in SQL, creating stored procedures, deduplication, audit and maintenance planning and database performance optimization

Education: Bachelor’s degree or equivalent experience required.

Specialized Knowledge, Licenses, etc.:

  1. Knowledge and experience with automated data import and export processes.
  2. Knowledge of Microsoft CRM or similar platform required.
  3. Experience with data warehouses, Redshift is preferred.
  4. Familiarity with marketing automation/lead nurturing platforms such as Eloqua, Exact Target or Marketo.

Supervisory Responsibility, if any: This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have at least three years of experience with administering and developing a CRM platform?


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Sales, Service, & Marketing: Database Marketing/Analytics
Analyst - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Analyst, Business Intelligence

Department: Business Intelligence

Reports to: Sr. Analyst, Business Intelligence

FLSA Status: Exempt

Date Modified: 9/19/2017

Position Summary/Objective:

This position is responsible for executing the day-today reporting and analytics initiatives which inform decision-making on a variety of subjects including ticket pricing, revenue forecasting, lead scoring and surveying. This position will also support research and strategy efforts as well as fan profiling and market segmentation.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Perform revenue forecasting and trend analysis across all sales disciplines.
  2. Design dashboards and other reporting tools used by internal stakeholders.
  3.  Provide analysis for primary and secondary ticketing data.
  4. Assist in various database efforts and business processes including lead scoring, renewal scoring and database management.
  5. Assist in data warehouse efforts focused on data automation and integration between data sources.
  6. Use and manage syndicated research tools to strengthen data-driven presentations.
  7. Conduct and analyze surveys that aim to measure brand awareness, recall, and overall recognition of corporate partners and fan experience and engagement.
  8. Analyze customer profile data, psychographic and behavioral information, and engagement metrics and measure conversion success vs the lead scores generated through predictive modeling.
  9. Regularly audit data quality to ensure reporting accuracy. 

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Advanced skills in Microsoft Outlook, Word, Excel, PowerPoint required
  3. A deep understanding of various statistical methods including linear regression, logistic regression, clustering and time series forecasting required.
  4. Experience with a data science toolkit (Python, R, etc.) required.
  5. Experience with a BI/Visual Analytics Tool. Tableau is preferred.
  6. Knowledge and familiarity with SQL and relational databases is preferred.
  7. Working knowledge of ticketing and CRM systems preferred.
  8. Able to work flexible hours including nights, weekends and holidays.
  9. Ability to work well on a team and independently.
  10. Ability to manage specific processes and tasks in the department under supervision.

Education:

Bachelor’s Degree in a quantitative field (i.e. Math, Statistics, Economics or Computer Science) or equivalent professional experience required.

Experience: 1 year of experience in analytics or data visualization or completion of an internship in a relevant discipline. 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have at least one year of analytics or data visualization?


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

 

Job Title: BI Associate

Department: Business Intelligence

Reports to: Business Systems Analyst

FLSA Status: Non- Exempt

Date Modified: 10/4/2017

Position Summary/Objective:

The Business Intelligence Associate will support the department in day-to-day functions, including database maintenance and hygiene, strategy and analytics projects and presentation and report execution. This individual will also be responsible for administrative tasks and representing the organization at Timberwolves home games.  

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist with database audits, data import or hygiene initiatives and general maintenance for all platforms which connect to the data warehouse.
  2. Provide day-to-day support for CRM users across the organization.
  3. Perform market research and assist with the creation of summary reports.
  4. Provide assistance with building custom segments within the market segmentation platform.
  5. Assist in the continued development of training tools and user guides for staff members who use the different platforms supported by Business Intelligence.
  6. Compile and format data for designated reporting and analysis initiatives.
  7. Support the department with assistance across all major job functions.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Strong computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
  3. Knowledge of SQL, statistical modeling techniques and data visualization tools preferred, but not required.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks for the department under supervision.
  7. Proven problem solver with strong attention to detail
  8. Previous experience with a CRM platform, ticketing system or database management system is strongly preferred.

Education: Bachelor’s degree in Data Science or a Quantitative field (i.e. Math, Statistics) is preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?


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Sales, Service, & Marketing: Marketing
Creative Projects Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Creative Projects Manager

Department: Marketing

Reports to: Vice President of Marketing

Position Type: Full Time/Regular/Exempt

Date Modified: 9/26/2017

Position Summary/Objective: This position will directly support the Vice President of Marketing with oversight of all creative project requests within creative, digital, event marketing, broadcast, merchandise and live programming areas. This individual will serve as the point person on all tactical elements for creative marketing projects within the Timberwolves and Lynx organization.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Create, implement and maintain annual marketing calendar to provide all creative departments with concrete timelines on major campaigns and milestones.
  2. Work with Vice President of Marketing to establish and enforce internal job request processes, including managing the execution, delivery and archival on all projects within the internal project request system (InMotion).
  3. Enhance efficiency of project workflow from start to finish while communicating updates to all job requesters and ensuring final products are delivered on schedule and meet Timberwolves and Lynx brand standards.
  4. Manage variety of mid-sized-to-large projects including multi-platform and multi-department initiatives that require identification of resource allocation, project tasks, budget, and timeline.
  5. Oversee execution of project plans, development and delivery of all requests within the Marketing department, as well as coordination of direct marketing needs on Media and Production days.
  6. Manage department drives, server structure, as well as the review, editing, and sorting, and requests for all Timberwolves and Lynx photo/assets.
  7. Work with the Vice President of Marketing to execute annual brand audits and ensure project execution support both short-term and long-term company initiatives.
  8. Lead project status update meetings and communicate project details with Senior Leadership team as needed.
  9. In collaboration with the Vice President of Marketing, work with advertising and media agencies to identify creative needs, and delivery of elements.
  10. Manage 3rd party vendor relationships on all additional “resourced” projects.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong verbal and written communication skills required.
  2. Strong computer skills, including Microsoft Office (Word, PowerPoint, Excel and Outlook) is strongly preferred.
  3. Ability to foster professional relationships across all levels of an organization.
  4. Ability to identify key individuals necessary for efficient project completion.
  5. Strong multi-tasking ability.
  6. Exceptional attention to detail and organizational skills preferred.
  7. Ability to work autonomously and as part of a team.

Experience: Minimum five (5) years of experience in marketing, advertising or project management required.

Education: Bachelor’s degree or equivalent combination of education and experience.

Specialized Knowledge, Licenses, etc.: Knowledge and passion for the Timberwolves and Lynx brand(s) preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff will at times work home games as necessary. Work is both sedentary and active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.  .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the building both on event days and non-event days. Staff may occasionally move items weighing up to 30 pounds.

Travel

This position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have at least five years of marketing, advertising or project management experience?


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Sales, Service, & Marketing: Ticket Sales
New Jersey Devils & Philadelphia 76ers Sales Academy - New Jersey Devils & Philadelphia 76ers (Camden, NJ)

NEW JERSEY DEVILS & PHILADELPHIA 76ERS – TICKET SALES ACADEMY

Description
Are you looking to jumpstart a career in sports ticket sales?  The New Jersey Devils & Philadelphia 76ers Ticket Sales Academy is your chance to be discovered!  This exclusive event will give you the opportunity to showcase your skills, personality, and passion in front of the Devils and Sixers ticket sales leadership team for a shot at a full-time position!

Our Sales Academy will offer the opportunity to work hand-in-hand with professional sport sales trainers to develop the skills necessary to launch a career in the revenue-generating side of the sports industry.  The training program will be focused on giving you exposure to different styles and techniques so you can build a sales pitch in which you are confident in and is centered on your personality.

Please click here to apply for your chance to attend the Ticket Sales Academy!

Date: Saturday November 4th or 11th

Location: Camden, NJ (Nov 4) Newark, NJ (Nov 11)

Event Details:

  • One-day sales combine for aspiring sports business professionals
  • Sales training to include classroom style and interactive sessions
  • Full-time job interview sessions throughout the combine with multiple members of the Devils & Sixers leadership team
  • There is no cost to participate in the Ticket Sales Academy

Candidates:

  • Aspiring sports business professionals looking to break into ticket sales in order to build a foundation for a long-term career in a revenue-generating position such as:
    • Ticket Sales & Service
    • Corporate Sponsorship Sales & Activation
    • Premium Sales & Service
    • Business Development
    • Sales Leadership (Manager, Director, Vice President)

Sales Coaches/Hiring Managers

  • Brian Norman - Vice President, Ticket Sales & Service
  • Ben Cobleigh – Vice President, Ticket Sales
  • Zack Robinson- Sr. Director, Ticket Sales & Service
  • Eric Cole- Director, Ticket Sales
  • Ted Glick – Sr. Manager, Ticket Sales
  • Leo Cardenas- Sr. Manager, Sales
  • Michael Drobnick– Manager, Inside Sales
  • Evan Ostrosky – Manager, Inside Sales

Application Details:

  • Applicants must complete the Ticket Sales Academy application located here by Wednesday, October 25th
  • To be considered, all applicants must possess an undergraduate degree from an accredited college or university or must graduate by May 2018
  • All applicants will be notified on the status of their selection to participate by October 30th.  There is no registration fee to attend the event, but access to this event will be limited; therefore, an application does not guarantee your participation.


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - New Jersey Devils & Philadelphia 76ers (Camden, NJ)

Philadelphia 76ers & New Jersey devils Sales Associate

Status: Full-Time

Department: Ticket Sales & Service

Location: Philadelphia 76ers Front Office (Camden, NJ)

WELCOME TO THE MOMENT!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers and Devils Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers and Devils Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Philadelphia 76ers and New Jersey Devils are owned by an investor group led by Managing General Partner Josh Harris.  The Sixers and Devils have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers and New Jersey Devils, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.
  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.
  • Utilize social selling tools to generate new lead sources
  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.
  • Contact past customers in order to generate new ticket sales.
  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 
  • Conduct in-arena appointments and tours of Wells Fargo Center and The Prudential Center to assist in closing new business and developing new relationships.
  • Take advantage of out of office appointments to get face-to-face with prospective buyers.
  • Work different Philadelphia 76ers and New Jersey Devils events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
  • Excellent communication and presentation skills, both written and oral. 
  • Extremely coachable and eager to learn every day.
  • Highly motivated individuals with a strong desire to build a career in the sports business.
  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Game Operations/Presentation
Hype Crew - Northern Arizona Suns G League (Prescott Valley, AZ)

Job Purpose

Hype Crew members are responsible for keeping the energy high and entertaining the crowd, providing a great in-arena fan experience.  Position begins October 2017 and ends April 2018.

Primary (Essential) Duties

Pre-game

  • Prepare required game entertainment props and supplies for in-game execution
  • Welcome and engage fans upon entering arena, distributing any fan promotional giveaways

During the game 

  • Responsible for preparing and executing all in-game promotions, timeouts and game day events
  • Select contestants, throw out t-shirts and perform short choreographed routines

Post-game

  • Assist with fan events when applicable
  • Distribute flyers or fan giveaways at exits when applicable
  • Support staff with clean-up and storage duties

Other duties as assigned

Knowledge, Skills and/or Abilities

  • Must be 18 years or older  and athletic, cheer, or hype crew background, preferred
  • Ability to multi-task and strong communication skills
  • Professionalism, judgment and maturity in handling confidential matters.
  • Knowledge of basketball, preferred

Working Conditions and Physical Demands

  • Must be available to attend most Northern Arizona Suns home games.
  • Available to work 4-5 hours per home game, arriving one hour and 45 minutes before tip-off and departing 15 minutes after the conclusion of each game.
  • Ability to stand, walk and run for extended periods of time
  • Ability to bend, climb stairs, work in high elevations and enclosed spaces
  • Comfortable working in large crowds. Noise levels in the work environment are frequently loud
  • May be exposed to outside elements and must be able to lift up to 30 pounds as needed

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns and Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Game Operations/Presentation
Ball Kid - Northern Arizona Suns G League (Prescott Valley, AZ)

Job Purpose

Assist the Basketball Operations department pre-game, during the game, and post-game with a variety of duties. Position begins October 2017 and ends April 2018.

Primary (Essential) Duties

Pre-game

  • Assist and rebound for players (home and visiting team) during warm-ups

During the game 

  • Mop court during game play
  • Deliver/collect food and water for staff
  • Assist during time-outs as needed
  • Support staff as needed

Post-game

  • Assist with free-throws when applicable
  • Support staff with clean-up and storage duties

Other duties as assigned

Knowledge, Skills and/or Abilities

  • Available to work 4-5 hours per home game, arriving one hour and 45 minutes before tip-off and departing 15 minutes after the conclusion of each game.
  • Professionalism, judgment and maturity in handling confidential matters.
  • Outgoing personality
  • Ability to multi-task
  • Must be a minimum age of 16. Candidates under the age of 18 must provide a valid work permit before employment may begin.  

Working Conditions and Physical Demands

  • Must be available to attend most Northern Arizona Suns home games.
  • Ability to stand and walk for extended periods of time
  • Ability to bend, climb stairs, work in high elevations and enclosed spaces
  • Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud
  • May be exposed to outside elements
  • Must be able to lift up to 30 pounds as needed

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns and Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to attend all scheduled NAZ home games?
2. Why are you interested in this position?


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Sales, Service, & Marketing: Ticket Sales Management
Director, Business Development - Northern Arizona Suns G League (Prescott Valley, AZ)

Job Purpose

As the Director of Business Development you’re responsible for all sales of New Memberships (Season Tickets) for the NAZ Suns as well as Partial Plans, Groups, Single Game Tickets and prospective Marketing Partners. You will be asked to build a Business Plan and execute all business development opportunities for NAZ Suns. Also, you’re responsible for leading the strategy around recruiting, training and developing our Sales Team in Northern Arizona. In addition, you are tasked with taking the lead on in game selling, and running new sales events as well as potential Marketing Partnership Opportunities.

Primary (Essential) Duties

  • Recruit, hire, train, coach & develop a staff of Account Executives
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Northern Arizona Suns games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all NAZ Suns home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Corporate Partnership Account Coordinator - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Serve as departmental point person for all corporate partnership assets relating to signage, broadcasting, web and print. Oversee day to day relationships with internal and external vendors, and manage inventory for these platforms across the entire Corporate Partnership department.  Assist the Corporate Partnership account management team with the execution, fulfillment and retention of all contractual elements of sponsor accounts. 

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director of Corporate Partnership Activation
  • Indirectly Reports To:                                   
  • # of Direct Reports:  n/a

      • FT Staff:

      • PT Staff:

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as departmental point person for all elements related to the Digital Signage System at the Amway Center.  Work with Activation Team, Corporate Partners and the Amway Center Broadcast Services team for the creation, execution and reporting of all digital signage elements.
  • Serve as project manager for all permanent signage projects by providing estimates and proofs to Activation team and working with vendors to insure quality of the finished project.
  • Create show logs for all English and Spanish radio game broadcasts and ancillary programming.
  • Work with Broadcasting department, Activation Team and radio stations to manage spot, billboard and feature inventory for all games and shows.
  • Work with FOX Sports Florida to deliver all contractual television spots and monitor monthly affidavits from the stations to ensure that all spots are running as contracted.
  • Serve as departmental point person for all print items including but not limited to the Game Day Playbill, Media Guide, and Fan Guide.
  • Facilitate all contractual web and mobile app needs, including trafficking web advertisements through the NBA for implementation, managing a schedule of web advertising based on client needs, and ensuring all client web impression needs are met on an annually basis.
  • Manage and monitor inventory relating to all signage, broadcasting, web and print elements and communicate status to the department.
  • Actively utilize organizational CRM system per the Corporate Partnership guidelines
  • Provide Activation Team with proof of performance reports related to signage, broadcasting, web and print.
  • Serve as the department expert and advise on best practices and strategy for signage, broadcasting, web, and print.
  • Participate in Activation 365 Meetings with designated partnership accounts in which account stakeholders, both internal and external, are gathered to discuss the status of the account to determine opportunities for improvement and growth.
  • Maintain working knowledge of NBA approval process. Assist Activation Team with submitting all necessary promotional materials/partner print and artwork, as needed.
  • Attend and participate in weekly departmental sales, activation, and game-related marketing meetings. 
  • Organize and schedule promotional activities with Activation Team, client and internally with Marketing/Game Operations Manager as needed.
  • Work game night operations for Corporate Partnerships in equal rotation with Activation Team.
  • Makes decisions while working within the limits of standard practice.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None

QUALIFICATIONS

 

  • Bachelor’s degree preferred or equivalent professional work experience required.
  • 1-2 years experience in a Corporate Partnerships environment preferred.
  • Experience in a sports-related environment preferred.
  • Experience with Photoshop preferred.
  • Working knowledge of Adobe Premiere Pro or similar non-linear editing software preferred
    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Fan Development
Fan Development Manager - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Develop and execute marketing initiatives to expand youth participation and engagement, primarily through the Orlando Magic Youth Basketball Academy (OMYBA), Grassroots efforts, Fan Development programs and Jr. NBA initiatives.

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director, Fan Development           
  • Indirectly Reports To:                        
  • # of Direct Reports: 

      • FT Staff:                     2 (Fan Development Coordinators)

      • PT Staff: none

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  1-20
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

SUPERVISORY RESPONSIBILITIES

  • Hire and supervise Fan Development Coordinators and manage their workflow.

  • Responsible for ongoing coaching and development of staff and timely performance management feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and execute overall marketing plan to grow the Orlando Magic fan base throughout Central Florida with an emphasis on youth.

  • Achieve participation and engagement growth goals for the OMYBA.

  • Manage the day-to-day programs, marketing and messaging of the OMYBA, including Jr. Magic Leagues, Youth Basketball Camps and Clinics, and all corresponding partners and staff. 

  • Develop and nurture relationships with key youth organizations Central Florida, Tampa, Jacksonville and Daytona, which result in a robust pipeline of participants and growth for: Jr. Magic Leagues, Youth Basketball Camps and Clinics, and OMYBA special events (e.g. Coaches Clinics, Jr. NBA activations, etc.).

  • Actively manage and support the TNBA partnership to ensure alignment with our brand and core organizational values.

  • Ensure fulfillment of all contractual elements between our third-party camps and leagues providers and the Magic, including program revenue splits, salary reimbursement, charitable donations, season ticket purchases and employee background screenings.

  • Oversee the Jr. Magic League jersey fulfillment program.
  • Manage all traditional and digital marketing assets of youth programs with support from Media staff.

  • Prepare and manage the annual departmental budget and departmental business plan.  Produce reports including registration updates, year-to-year comparisons, revenue data and historical reporting. 

  • Assist in the development and management of OMYBA events and activating Jr. NBA events.  Lead cross functional internal teams and external partners as needed for event support.  

  • Assist in the development and management of grassroots calendar, event planning and giveaway strategy. 

  • Work closely with Ticket Sales and Corporate Partnerships teams to support achievement of youth revenue goals. 

  • Work with Strategy to develop and implement a data capture strategy.

  • Benchmark best-in-class brands for inspiration and to ensure the Orlando Magic is proactive and innovative with respect to youth sports and grassroots. 

  • Assist in reviewing creative to ensure consistent, clear delivery of the brand.

  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

  • None

QUALIFICATIONS

  • Bachelor degree preferred or equivalent work experience required.
    • Minimum 3 years experience in youth marketing, sports marketing, business or related field required. 

    • At least one year of direct supervisory experience required.

    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Fan Development
Fan Development Manager - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Develop and execute marketing initiatives to expand youth participation and engagement, primarily through the Orlando Magic Youth Basketball Academy (OMYBA), Grassroots efforts, Fan Development programs and Jr. NBA initiatives.

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director, Fan Development           
  • Indirectly Reports To:                        
  • # of Direct Reports: 

      • FT Staff:                     2 (Fan Development Coordinators)

      • PT Staff: none

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  1-20
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

SUPERVISORY RESPONSIBILITIES

  • Hire and supervise Fan Development Coordinators and manage their workflow.

  • Responsible for ongoing coaching and development of staff and timely performance management feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and execute overall marketing plan to grow the Orlando Magic fan base throughout Central Florida with an emphasis on youth.

  • Achieve participation and engagement growth goals for the OMYBA.

  • Manage the day-to-day programs, marketing and messaging of the OMYBA, including Jr. Magic Leagues, Youth Basketball Camps and Clinics, and all corresponding partners and staff. 

  • Develop and nurture relationships with key youth organizations Central Florida, Tampa, Jacksonville and Daytona, which result in a robust pipeline of participants and growth for: Jr. Magic Leagues, Youth Basketball Camps and Clinics, and OMYBA special events (e.g. Coaches Clinics, Jr. NBA activations, etc.).

  • Actively manage and support the TNBA partnership to ensure alignment with our brand and core organizational values.

  • Ensure fulfillment of all contractual elements between our third-party camps and leagues providers and the Magic, including program revenue splits, salary reimbursement, charitable donations, season ticket purchases and employee background screenings.

  • Oversee the Jr. Magic League jersey fulfillment program.
  • Manage all traditional and digital marketing assets of youth programs with support from Media staff.

  • Prepare and manage the annual departmental budget and departmental business plan.  Produce reports including registration updates, year-to-year comparisons, revenue data and historical reporting. 

  • Assist in the development and management of OMYBA events and activating Jr. NBA events.  Lead cross functional internal teams and external partners as needed for event support.  

  • Assist in the development and management of grassroots calendar, event planning and giveaway strategy. 

  • Work closely with Ticket Sales and Corporate Partnerships teams to support achievement of youth revenue goals. 

  • Work with Strategy to develop and implement a data capture strategy.

  • Benchmark best-in-class brands for inspiration and to ensure the Orlando Magic is proactive and innovative with respect to youth sports and grassroots. 

  • Assist in reviewing creative to ensure consistent, clear delivery of the brand.

  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

  • None

QUALIFICATIONS

  • Bachelor degree preferred or equivalent work experience required.
    • Minimum 3 years experience in youth marketing, sports marketing, business or related field required. 

    • At least one year of direct supervisory experience required.

    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Sponsorship Services/Activation
Corporate Partnership Account Coordinator - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Serve as departmental point person for all corporate partnership assets relating to signage, broadcasting, web and print. Oversee day to day relationships with internal and external vendors, and manage inventory for these platforms across the entire Corporate Partnership department.  Assist the Corporate Partnership account management team with the execution, fulfillment and retention of all contractual elements of sponsor accounts. 

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director of Corporate Partnership Activation
  • Indirectly Reports To:                                   
  • # of Direct Reports:  n/a

      • FT Staff:

      • PT Staff:

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as departmental point person for all elements related to the Digital Signage System at the Amway Center.  Work with Activation Team, Corporate Partners and the Amway Center Broadcast Services team for the creation, execution and reporting of all digital signage elements.
  • Serve as project manager for all permanent signage projects by providing estimates and proofs to Activation team and working with vendors to insure quality of the finished project.
  • Create show logs for all English and Spanish radio game broadcasts and ancillary programming.
  • Work with Broadcasting department, Activation Team and radio stations to manage spot, billboard and feature inventory for all games and shows.
  • Work with FOX Sports Florida to deliver all contractual television spots and monitor monthly affidavits from the stations to ensure that all spots are running as contracted.
  • Serve as departmental point person for all print items including but not limited to the Game Day Playbill, Media Guide, and Fan Guide.
  • Facilitate all contractual web and mobile app needs, including trafficking web advertisements through the NBA for implementation, managing a schedule of web advertising based on client needs, and ensuring all client web impression needs are met on an annually basis.
  • Manage and monitor inventory relating to all signage, broadcasting, web and print elements and communicate status to the department.
  • Actively utilize organizational CRM system per the Corporate Partnership guidelines
  • Provide Activation Team with proof of performance reports related to signage, broadcasting, web and print.
  • Serve as the department expert and advise on best practices and strategy for signage, broadcasting, web, and print.
  • Participate in Activation 365 Meetings with designated partnership accounts in which account stakeholders, both internal and external, are gathered to discuss the status of the account to determine opportunities for improvement and growth.
  • Maintain working knowledge of NBA approval process. Assist Activation Team with submitting all necessary promotional materials/partner print and artwork, as needed.
  • Attend and participate in weekly departmental sales, activation, and game-related marketing meetings. 
  • Organize and schedule promotional activities with Activation Team, client and internally with Marketing/Game Operations Manager as needed.
  • Work game night operations for Corporate Partnerships in equal rotation with Activation Team.
  • Makes decisions while working within the limits of standard practice.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None

QUALIFICATIONS

 

  • Bachelor’s degree preferred or equivalent professional work experience required.
  • 1-2 years experience in a Corporate Partnerships environment preferred.
  • Experience in a sports-related environment preferred.
  • Experience with Photoshop preferred.
  • Working knowledge of Adobe Premiere Pro or similar non-linear editing software preferred
    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Partnership Development Manager - Orlando Magic (Orlando, fl)

JOB SUMMARY

 

Generate new business revenue through local, regional and national companies through innovative partnerships with the Orlando Magic and associated properties.

JOB RELATIONSHIPS

  • Reports To:     Director of Corporate Partnership Sales        
  • Indirectly Reports To:   N/A  
  • # of Direct Reports:  N/A

GAME/EVENT RESPONSIBILITIES

  • Game night/event responsibilities: Yes
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Strive to achieve company, department and personal goals and objectives.
  • Achieve sales quotes through both new business of advertising, sponsorship, tickets and hospitality opportunities.
  • Create reasons for top level executives to engage in partnerships talks with the Orlando Magic.
  • Move a prospect through the complete sales cycle, updating progress in CRM.
  • Make outbound calls and schedule meetings according to department expectations.
  • Develop integrated partnerships that elevate brands mutually.
  • Have a sense of urgency and create programs that solve problems for clients.
  • Uphold high standards in communication and presentation.
  • Understand core departmental selling philosophies.
  • Develop an understanding of ROI strategies as it related to clients’ unique business.
  • Effectively manage and communicate client expectations and obligations to appropriate parties.
  • Effectively transition account to Partnership Account Specialist and Director of Activation to ensure fulfillment of client deliverables.
  • Responsible for accounts receivables related to new partnership deals.
  • Develop revenue for the Orlando Magic Youth Foundation’s annual events.
  • Develop strong, long-term relationship with both clients and co-workers.
  • Attend team and community events to establish and build client partnerships.
  • Provide legendary service in a team selling environment.
  • Be an excellent communicator internally and with clients.
  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None

 

QUALIFICATIONS

 

  • Bachelor’s degree or equivalent professional experience required.
  • Minimum of 2 years of sponsorship sales experience preferred or relevant sales required.
  • Proven track record of reaching sales quotas and working in a fast-paced sales environment required.
  • Experience developing marketing plans, promotions, presentations and proposals required.
    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Orlando Magic (Orlando, FL)

JOB SUMMARY

As a Ticket Sales Representative (TSR) you will be responsible for identifying new revenue opportunities and potential leads primarily through phone prospecting. You will work closely with the Client Services team to deliver the highest level of customer service. Finally, you will manage accounts ensuring accurate and timely documentation of records through various tools such as CRM.

JOB RELATIONSHIPS

    • Reports To: Ticket Sales Manager
    • Indirectly Reports To: NA
    • # of Direct Reports: 0
        • FT Staff:
        • PT Staff:

GAME/EVENT RESPONSIBILITIES

    • Game night responsibilities: Yes
    • Approximate number of games worked per season: 21-40
    • Event night responsibilities: No
    • Approximate number of events worked per season: 21-40

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ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Identify revenue opportunities to generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
    • Sell full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events primarily via:
        • Phone Prospecting
        • Onsite during Magic home games
        • In Arena Tours
        • Seeking and implementing sales and service best practices
        • Thorough data capture and personal database management (CRM)
    • Manage all season ticket/partial plan accounts and work with the Client Services team to provide the highest level of customer service throughout the season.
    • Meet with Ticket Sales Manager regularly producing accurate updates on prospecting activity, sales performance, and account management.
    • Work at Orlando Magic home games: staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
    • Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
    • Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
    • Attend and actively participate in daily and weekly department meetings.
    • Maintain accurate records of all prospecting activities and closed sales.
    • Maximize limited opportunities to prospect leads at outside events in conjunction with the marketing department.
    • Makes decisions with little or no choice as to the methods and procedures used in achieving results.
    • All other duties as assigned.

PHYSICAL REQUIREMENTS

none

QUALIFICATIONS

    • Bachelor’s degree preferred or equivalent work experience required.
    • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred.
    • Bilingual skills a plus.
      • Proficient in all Microsoft Office products and other related computer skills required.
      • Ability to meet tight deadlines and work well under pressure.
      • Strong organizational skills, time management skills and attention to detail required.
    • Strong verbal and written communication skills with an emphasis on business writing skills.
    • Ability to prioritize and manage multiple tasks/projects.
    • Ability to work independently without supervision, be self-directed and demonstrate initiative.
    • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
    • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
    • Exhibit good judgment and decision-making skills.
    • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Consulting/Strategic Planning
Manager, Business Strategy - Philadelphia 76ers (Camden, NJ)

Department:  Strategy                                                                                  

Reports to:  Director of Strategy

Classification:  Exempt

 The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Sixers Strategy department is a small fast-paced group that sets the organization’s corporate strategy, manages key business initiatives, and advises senior executives on all aspects of business operations.

As a Manager in the Strategy Department, you will work directly on all aspects of the Sixers business strategy and help senior executives solve the most complex issues the business faces. Ideal candidate will have a management consulting or investment banking background and is comfortable in a rapidly changing environment.

Note: This is a Philadelphia-based position

Responsibilities include, but are not limited to the following:

  • Perform range of ad-hoc analyses and financial modeling in support of key business initiatives
  • Create presentations summarizing key findings and recommendations for senior executives and ownership
  • Help determine overall business strategy and future direction of the organizaiton; Evaluate potential investments and strategic opportunities to help grow the enterprise
  • Manage key strategic initiatives, collaborating with all business functions, including ticket sales, corporate sponsorships, marketing, & CRM
  • Position cuts across all HBSE (Harris Blitzer Sports & Entertainment) portfolio properties, including: NJ Devils, Prudential Center, Team Dignitas (e-sports), Crystal Palace, & other holdings
  • Help advise Sixers Innovation Lab companies – Provide input on potential Lab candidates & provide operational support to existing Lab companies (e.g., whiteboarding sessions, budget forecasting)  

Qualifications (educational, experience and basic knowledge requirements):

  • Bachelor’s degree required
  • 2-5 years of relevant work experience in traditional strategy role; Preferred background in management consulting, investment banking, or corporate strategy; Sports experience is a plus, but not required
  • Excellent problem-solving & analytical skills, with ability to structure complex issues
  • Effective financial modeling and presentation skills
  • Excellent communication and interpersonal skills, including a high degree of comfort working with senior-level executives
  • Proven ability to manage time sensitive projects and a desire to work in a fast-paced challenging environment
  •  

Certifications

  • None Required

**NOTE: Please include a cover letter in your application. 


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - NJ Devils & Philadelphia 76ers - Philadelphia 76ers (Camden, NJ)

Status: Full-Time

Department: Ticket Sales & Service

Location: Philadelphia 76ers Front Office (Camden, NJ)

WELCOME TO THE MOMENT!

Widely regarded as one of the top ticket sales programs in the sports business, the Devils and Sixers Account Executive of Group Sales position provides sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Devils and Sixers Account Executive of Group Sales position will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the New Jersey Devils and Philadelphia 76ers are owned by an investor group led by Managing General Partner Josh Harris.  The Sixers and Devils have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Position Summary: The New Jersey Devils and Philadelphia 76ers seek a self-starter who will be responsible for generating new group ticket sales and managing existing ticket sales accounts. It will be the Account Executives’ responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of the customer. 

Responsibilities

  • Generating group ticket sales through cold calling, networking, and face-to-face appointments
  • Sell all group inventory; tickets and registrations for Devils and 76ers events at the Wells Fargo Complex and The Prudential Center. Events include Games, Ice or Court Time, Clinics, Competitions, and Workshops hosted by the organization
  • Contacting existing qualified leads as well as generating new sales leads
  • Managing existing group sales accounts
  • Develop and maintain good-working relationships with both internal and external clients
  • Create and maximize Theme Nights
  • Meet and exceed established monthly and annual sales objectives and revenue goals
  • Make 60+ outbound sales calls on a daily basis
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Philadelphia 76ers at assigned functions
  • Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
  • Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system
  • Work closely with Ticket Sales, Box Office, Marketing, CRM and Research, Basketball Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs
  • Work assigned sales, promotional and team events during games and outside normal business hours
  • Perform other duties and responsibilities as assigned 

Minimum Qualifications          

  • At least 10 months experience as a top sales producer, preferably in Sports & Entertainment
  • A degree or diploma in business, communications, marketing, sports management or related field
  • Team player with the ability to handle multiple assignments in a fast-paced environment
  • Excellent verbal communication skills with a friendly and professional telephone manner
  • High comfort level making cold calls
  • Strong time management and organizational skills
  • Excellent written communication skills
  • Demonstrated ability to work independently and to self-motivate
  • Flexible and creative problem-solving skills
  • Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred
  • Knowledge and passion for sales
  • Enthusiastic and outgoing personality
  • Preferably possesses a database of qualified group prospects
  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Digital/New Media Sales
Digital Web Developer - Phoenix Suns (Phoenix, AZ)

Job Purpose

Leads production and implementation of all web initiatives on the official web sites of the Phoenix Suns, Phoenix Mercury and Talking Stick Resort Arena.

Primary (Essential) Duties

  • Working with Creative Director and Senior Web Developer to determine the creative direction, layout and functionality of the organization’s digital initiatives and web properties.
  • Designing and building microsites, interactive features, and sponsored content utilizing responsive HTML, CSS, JavaScript, JQuery, various web APIs.
  • Creating and editing graphics and e-mail newsletters, including sponsor advertisements and photos.
  • Operating various content management systems to update and maintain websites on a daily basis, including nights and weekends, as needed.

Additional responsibilities

  • Assisting in the implementation and rollout of new technologies, social media integration and mobile apps.
  • Assisting in the production, presentation and delivering of online programming, including live streamed press conferences and occasional video projects.
  • Creating/editing graphics for web space

Knowledge, Skills and/or Abilities

  • Three to five years of related online experience
  • Expert knowledge of HTML, CSS, and Adobe Creative Suite
  • Experience with leveraging various web APIs to enhance the user experience
  • Knowledge of JavaScript, basic PHP, Drupal and WordPress is preferred

Experience/Education Requirements

  • Undergraduate degree preferred

Working Conditions and Physical Demands

  • Traditional business hours with occasional weekends, evenings, holidays and overtime to meet business needs

The physical demands are representative of those required for the employee to be successful in performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities.

Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about any experience with HTML, CSS, and Adobe Creative Suite.


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader and sales superstar on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry. Through this 8-12 month career development program, Team Members will be given the tools to sell membership plans, mini-packages, groups, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual team member will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on personal and professional growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    10+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Ticket Service Representative (TSR) - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The TSR will handle event ticketing for all arena sports, concerts and family shows.

Primary (Essential) Duties

  • Greet guests with enthusiasm as they approach the ticket window
  • Sell tickets using ticketing software for all Talking Stick Resort Arena events
  • Distribute will call ticket orders
  • Answer ticket office phone line
  • Perform assigned duties with a focus on excellent guest service

Knowledge, Skills and/or Abilities

  • Excellent customer service and interpersonal skills
  • Friendly, outgoing personality
  • Effective problem solving
  • Process and balance payments accurately
  • Spanish/English bilingual is a plus
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office applications

Experience/Education Requirements

  • Cash handling
  • Ticket office or retail experience is preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Majority of shifts begin at 4:45 PM
  • Ability to stand for extended periods of time
  • Must be able to work at least 60% of events each month

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about your cash handling experience.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your customer service experience.
4. Please tell us about any experience working in retail or a ticket office.


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Sales, Service, & Marketing: Database Marketing/Analytics
Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

  • The Phoenix Suns seek an Email Design Specialist to oversee development, design and implementation of emails 

Primary (Essential) Duties

  • Management of email process from ideation/request to deployment
  • Execute front end email development experience utilizing strong HTML coding skills to produce best in class custom email designs
  • Manage all creative requests required for emails
  • Understand and analyze email performance metrics to adapt and adjust strategy as needed
  • Collaborate with other departments to understand needs and goals of email campaigns

Knowledge, Skills and/or Abilities

  • Strong HTML skills required
  • Knowledge of key email fundamentals: responsive design, CAN-SPAM compliance, deliverability, A/B testing, etc.
  • Strong strategic thinker with a creative mind
  • Experience working on web, mobile and desktop clients
  • Solid knowledge of cross-browser and email environments
  • Above average graphic design experience
  • Strong attention to detail
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Experience/Education Requirements

  • Bachelor's degree required
  • 1-3 years successful experience using Eloqua (preferred) or similar email marketing platform
  • At least 1 year of front end email development experience
  • Experience managing privacy (CAN-SPAM, CASL) compliance preferred

Working Conditions and Physical Demands:

  • Traditional business hours with occasional weekends, evenings, some holidays and some overtime to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year experience using Eloqua (preferred) or similar email marketing platform?
2. Do you have a minimum of one year of front end email development experience?
3. Do you have experience managing privacy (CAN-SPAM, CASL) compliance?


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Sales, Service, & Marketing: Community Relations
Community Relations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The Community Relations Coordinator coordinates Suns players’ appearances and special events in the community while serving as a driving force for day-to-day community relations initiatives.

Primary (Essential) Duties

  • Updating PATS (Player Appearance Tracking System)
  • Coordinating current and/or retired Suns player appearances
  • Fulfilling donation requests
  • Obtaining autographs from Suns players for donation items
  • Maintaining inventory of autographed items
  • Planning and executing special events
  • Responding to community requests for Suns support
  • Staffing the Community Relations table at Suns games

Knowledge, Skills and/or Abilities

  • Experience coordinating special events
  • Excellent organizational and multi-tasking skills
  • Strong verbal and written communication skills

Experience/Education Requirements

  • Minimum 2 years of professional work experience in a related field
  • 4 year college degree or equivalent experience preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Traveling to and from events required
  • Extended periods of standing
  • Some events may be outside and may be exposed to extreme temperatures

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a flexible schedule (evenings, holidays and weekends)?
2. Please tell us about your experience in Community Relations.
3. Please tell us about your event coordination experience.


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Sales, Service, & Marketing: Community Relations
Youth Programs Intern - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

To assist the Youth Programs Department.

Primary (Essential) Duties

  • Process registrations for basketball camps
  • Actively seek out new camp participants
  • Attend both of our summer camps
  • Help execute Jr. Suns/Jr. Mercury programs including special events as needed
  • Assist with administrative needs

Knowledge, Skills and/or Abilities

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office products
  • Ability to handle fast-paced, sometimes high-stress environment
  • Dependable and detail oriented
  • Ability to take initiative, be self-motivated and work independently with limited supervision
  • Authorization to drive company vehicle

Experience/Education Requirements

  • Knowledgeable in the field of Basketball

Working Conditions and Physical Demands

  • Maximum 20-25 hours per week
  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Must be able to lift and move up to 25 pounds
  • Extended periods of time of standing and walking
  • Must have housing in the Phoenix metro area for the duration of the internship (Housing will not be provided by Phoenix Suns and Phoenix Mercury)

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a flexible schedule (evenings, holidays and weekends)?
2. Please tell us about any experience working with the youth.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Box Office Ticket Seller
Box Office Ticket Seller - Sacramento Kings (Sacramento, CA)

Key Responsibilities:

  • Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by guests; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
  • Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticketing policies.
  • Files various records and reports. Performs related clerical work as assigned.
  • Balance all applicable transactions for the date of service and complete all necessary reports before departure.
  • Open cash and all monies, vouchers, coupons, or credit cards received during daily sales
  • Keep daily balance sheet of cash received and tickets sold in the form of a sales report

Qualifications & Job Requirements:

  •  High school diploma or general education degree (GED)
  • 1 to 3 months related experience and/or training or equivalent combination of education and experience
  • Box office or guest services background preferred
  • Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast paced environment
  • Demonstrate exceptional skills in customer relations, communications and problem solving.
  • Operate computerized ticketing system and standard office equipment
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work independently, exercising judgment and initiative.
  • Remain flexible and adjust to situations as they occur.
  • Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment
  • Work extended and/or irregular hours including nights, weekends and holidays as required
  • Represented IATSE Local B-66. An initiation fee and dues will be required after the first 31 days of employment.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What’s the #1 most important thing to you when thinking about the guest experience?
2. Are you available to work a flexible schedule to include nights, weekends and holidays?
3. Describe your prior sales experience.


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Account Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: The Partner Account Manager delivers unique value to the Sacramento Kings corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate. The Partner Account Manager must be able to up-sell and renew current partner base.

Key Responsibility Areas (KRA’s):

· Understand and implement all of the Sacramento Kings’ corporate partners’ contractual elements as relevant to assigned accounts.

· Ability to provide added value to the partnership through researching and identifying new business opportunities and activations which achieve partner objectives and return on investment/objective annually.

· Supervise all aspects of project management on assigned accounts to include: Contract Asset Implementation, Broadcast - Radio and Television, Signage, Publications, Activations, Hospitality, Budget Management, Business Development, Relationship Enhancement

· Responsible for the creation, accuracy, presentation and delivery of all business collateral to include: Renewal Presentations & Sales Worksheets, Seasonal Business Plan and Implementation Guide, Mid-Season Reviews, Annual Reports, and Ancillary Partner Communication.

· Ability to manage and prioritize each brand (Kings and Golden 1 Center) and its associated assets as it relates to the Partner Account Manager's portfolio of assigned accounts. 

· Various other duties and projects as assigned.

· Ability to Up-Sell and Renew current client base.

Education and/or Experience                    

·Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

·Minimum of 5-7 years in an account manager position with a consumer brand, agency or media property.

·Previous sales experience a must.

·Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.

·Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·Must be highly organized with ability to multi-task.

·Must have strong interpersonal communication skills.

·Retail sales promotion or marketing experience required.

·Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)

Department: Strategy & Analytics

Reports To:  Vice President, Product Development & Analytics

FLSA Status: Exempt

Position Summary:

The Kings organization prides itself on continuous improvement, constantly looking to transform and evolve every aspect of the way sports teams do business.  To that end, the team is growing its Business Strategy & Analytics group, which is tasked with harnessing the power of data, applied analytics, and technology to drive improved decision-making across all key business functions.  The Manager, Fan Analytics & CRM role would be expected to dive right in and provide data-driven insight to guide key business decisions (e.g., customer segmentation, marketing automation, ticket sales strategy).  With a brand new downtown arena (Golden 1 Center) and surrounding downtown development on the horizon (DOCO), this role extends far beyond the business of basketball and will provide exposure to a broad range of functions and business units.     

Key Responsibility Areas:

  • Directly inform marketing, sales, and business operations functions to help:

    • Increase paid ticket sales, sponsorship revenue, sponsorship activation, and concert revenue
    • Improve tailoring of marketing and sales efforts by deepening understanding of fan segments and individual fans
    • Leverage technology to enhance fan experience
    • Grow ancillary revenue streams (merchandise, food & beverage, parking, etc.)
  • Develop and execute strategy for best-in-class CRM and marketing automation

    • Own CRM infrastructure, integrations, and reporting
  • Conduct quantitative analysis on customer segmentation for both the Sacramento Kings and Golden 1 Center (concerts, shows, and events)

  • Develop financial models and conduct analysis to evaluate new business opportunities for the Sacramento Kings; spearhead cross-functional teams to execute against those strategies

  • Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives

  • Collaborate with all business functions and provide support by developing data-driven strategies and recommendations that help them meet and exceed business targets

  • Work directly with Senior Executives within the organization to identify key business opportunities and address critical business challenges

Required Qualifications:

  • 3-5 years of work experience in a fast-paced, data-driven environment

  • Bachelor’s degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field

    • (Preferred) Advanced degree in business, computer science, statistics, or mathematics

  • 1+ years of relevant experience with CRM management

    • (Preferred) 2+ years of CRM management experience, specifically with Salesforce Sales Cloud

  • Proficiency with Microsoft Office Suite

  • Strong quantitative, financial, and modeling skills, including experience with SQL and relational databases

    • (Preferred) Demonstrated ability to design and implement statistical models in R and/or Python

  • Strong communication, prioritization and organization skills

  • Demonstrated ability as a creative, effective problem-solver

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed

  • Ability to deliver as both a detail-oriented analyst and executive-level strategist

  • Comfort and professionalism working with Senior Executives

  • Candidate should be: a self-starter, independent, a creative thinker, ambitious, result-oriented

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. What are your salary requirements?


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Sales, Service, & Marketing: Mascot
SLC Stars Mascot - Salt Lake City Stars (Salt Lake City, UT)

The Salt Lake City Stars, the NBA G League affiliate of the Utah Jazz, are looking for a part-time, event-only (non-games) Mascot Performer. He/she will be responsible for implementing successful engagement strategies, promoting, growing and developing the identity and awareness of the mascot, creating an engaging persona, generating and encouraging fan engagement, interaction, impressions, presence and interest in the Stars at community events throughout the Salt Lake Valley.

This entry level position is a great opportunity to work in a fun and challenging environment in the professional sports industry. 

ESSENTIAL FUNCTIONS

  • Research, attend and represent the Salt Lake City Stars at a wide range of club sponsored events and other events throughout the community
  • Perform at parades, festivals, grand openings, etc. on specified days during the week and on weekends throughout the year
  • Develop, create, and execute skits to be performed at community appearances
  • Perform and/or provide support to all necessary community and team appearances including but not limited to sponsors, charities, media and private functions
  • Responsible for creating goodwill in community
  • Perform mascot duties in a manner deemed acceptable according to the standards of the Salt Lake City Stars
  • Keep an enthusiastic and high energy attitude at all times to keep the entertainment level high
  • Preserve the identity of the mascot without deviating from established character including body language/mannerisms, attitude, fan interaction, and team representation
  • Administer costume maintenance, as well as props, after every use.
  • Perform essential functions with confidence
  • Work well in a team environment
  • Flexibility to work nights and weekends
  • Perform other related tasks as assigned
  • Must have a reliable vehicle
  • Applicants must be able to pass a pre-employment background and drug screening

PERSONAL ATTRIBUTES

  • Strong organizational, communication and interpersonal skills
  • Charismatic, outgoing and vibrant personality
  • Team-oriented
  • Works well with children and staff members at events
  • Professional appearance, demeanor, and approach
  • Motivated self-starter
  • Ability to work well under pressure and troubleshoot  situations without delay and act accordingly
  • Ideal candidate should be in good physical condition, highly energetic, athletic and have some performance background.

SKILLS AND EXPERIENCE

  • Previous Mascot experience is preferred
  • Dance experience is preferred
  • Strong knowledge of the Salt Lake City market
  • Passion for brand development

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to sit, stand and walk.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to 50 pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

CORE:

  • Be a student, be a teacher, be a leader.
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do.
  • Protect the legal, financial, and moral well-being of the company.
  • Exemplify the Larry H. Miller Group of Company values.

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Sales, Service, & Marketing: Game Operations/Presentation
Game Operations Entertainment Assistant P/T - San Antonio Spurs (San Antonio, Tx)

The eligible candidate will have the opportunity to see the business side of Game Presentation first hand.  Assistants have the opportunity to work directly with the San Antonio Spurs, San Antonio Rampage, San Antonio Stars and the San Antonio Football Club, dealing with the creation, planning, implementation and execution of entertainment elements as they relate to Game Presentation.

This position will provide support to the Game Presentation department in tasks such as but not limited to: the implementation of entertainment assets on game nights, special events and at community events.  This position is a paid position with a flexible schedule.  

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  1. Assist Game Presentation department with office projects, storage areas and daily/administrative tasks.
  2. Assist the Project Specialist with maintaining the customer experience, coordinating and scheduling SS&E entertainment assets (The Coyote, T-Bone, The Fox, Silver Dancers, Star Squad, Team Energy, Sterling Silver, etc.)
  3. Assist the Sr. Entertainment Team Coordinator with the entertainment team program tasks and events (game night prep, community appearances, creative content, registration, workshops, prep classes, auditions, social media, team practices, Jr. Silver Dancers, Teen Elite, etc.).
  4. Assist the Mascot Program with related tasks and events (game night prep, community appearances, school pep rallies, character branding, creative content, social media, etc.).
  5. Assist with the planning and execution of all in-game, pre-game and post-game events for all SS&E franchises.
  6. Assist the department with game-related events and/or other duties, when assigned.

Qualifications: 

  • Currently persuing or recent graduate of a 4 year university
  • Preferred experience in Event Planning
  • Proficient in Microsoft Office, Excel, PowerPoint, Access and other computer skills required.
  • Detail-oriented.
  • Strong oral and written communication skills.
  • Strong customer service skills required.
  • Ability to work independently and coordinate & prioritize multiple tasks.
  • Strong teamwork aptitude required.
  • Must have a high level of interpersonal skills to work with a variety of personalities, internally and externally.
  • Self-starter, pro-active, and highly motivated.
  • Is flexible with schedule (willing to work nights, weekends and holidays, if necessary)>
  • Stand/Sit/Walk for long periods of time.
  • Ability to lift/push/pull 30 lbs on a regular basis

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
3. Do you have customer service experience? If so, please provide an example of a time when you exhibited exceptional service.
4. Describe any previous event planning experience.


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Sales, Service, & Marketing: Ticket Sales Management
Manager of Group Ticket Sales - Seattle Storm (Seattle, WA)

MANAGER, GROUP TICKET SALES

Overall Objectives:
Drive revenue and assist with achieving overall sales and attendance goals of the Seattle Storm by managing group ticket sales efforts. Work closely with top management in developing programs and revenue generating strategies to increase group sales. Manage a team of account executives focused on group ticket sales.

Essential Duties and Responsibilities:
• Manage and execute group sales and prospecting strategies to maximize revenue generation from the sale of Storm ticket products, with a primary focus on selling group ticket products and experiences.
• Assist with and support efforts to increase season ticket renewal rates and new sales.
• Manage and monetize game-specific events with an emphasis on building relationships with clients that result in large group ticket purchases and repeat business.
• Collaborate with Marketing, Communications, Season Ticket Sales, and Sponsorship Departments to develop theme nights and specific events to maximize group sales.
• Manage sales campaign implementation to achieve or exceed desired goals including call volume, outside appointments, etc.
• Reinforce and practice excellent customer service which increases customer retention and investment.
• Participate in in-arena sales and service opportunities including hosting customers and prospects,
• Attend team and community events for the purpose of making new connections and maximizing sales opportunities.
• Participate in ongoing sales and service training and other professional development opportunities.
• Influence and motivate peers to meet personal and team objectives.

Qualifications and Requirements:
• 2-3 years of management and event planning experience; ticket sales experience preferred.
• 4-5 years of sales and service experience; ticket sales experience preferred.
• Strong computer skills; experience with Ticketmaster’s Archtics software preferred.
• Display strong communication and interpersonal skills, both written and verbal.
• Meet and/or exceed organizational tickets sales revenue goals.
• Demonstrate ability to manage and grow a client base.
• Possess creative, strategic, and quantitative skills sets.
• Demonstrate a positive and team-oriented attitude.
• Able to work evenings and weekends.

This is a full-time, exempt position reporting to the VP of Ticket Sales. Full Seattle Storm employee benefit package.

*The Seattle Storm is an Equal Opportunity Employer*

Qualified candidates should apply, submit resume and cover letter detailing interest to:

http://nbateamjobs.teamworkonline.com/teamwork/r.cfm?i=54368

 

No phone calls, please.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Seattle Storm (Seattle, WA)

Overall Objectives:

Drive revenue and assist with achieving overall sales and attendance goals of the Seattle Storm by selling ticket products, with a focus on full season ticket, multiple-game packages, and group nights. This role will also be responsible for servicing existing season ticket holder accounts to achieve optimal retention and escalation results.

Essential Duties and Responsibilities:

  • Develop and execute sales and prospecting strategies to maximize revenue generation from the sale of all Storm ticket products, with a primary focus on selling new full season tickets, multiple-game packages, and groups.

  • Build and maintain relationships which result in trial, purchase and repeat business.

  • Meet weekly productivity requirements for out-bound call volume and outside appointments.

  • Deliver excellent customer service.

  • Participate in game night sales and service opportunities including hosting customers and prospects, making in-seat visits and staffing the Fan Information Booth.

  • Service and sell large group events and fan experiences.

  • Attend team and community events for the purpose of making new connections and maximizing sales opportunities.

  • Participate in ongoing sales and service training and other professional development opportunities.

  • Influence and motivate peers to meet personal and team objectives.

     Qualifications and Requirements:

  • Minimum of 1-2 years of direct selling and service experience; ticket sales experience preferred.

  • 4 year college degree or combination of equivalent education and experience

  • Strong computer skills; experience with Ticketmaster’s Archtics software & CRM preferred.

  • Display strong communication and interpersonal skills, both written and verbal.

  • Meet and/or exceed individual tickets sales revenue goals – both new and renewal business.

  • Demonstrate an ability to manage and grow a client base.

  • Possess creative, strategic, and quantitative skills sets.

  • Demonstrate a positive and team-oriented attitude.

  • Able to work evenings and weekends.

     This is a full-time, non-exempt position reporting to the Storm’s Manager of Ticket Sales and Service. Full Seattle Storm employee benefits package.

     Qualified candidates should apply. Submit resume and cover letter detailing interest directly to TeamWork On-line.

    No phone calls, please.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Ticket Sales - Seattle Storm (Seattle, WA)

Overall Objectives:

The Seattle Storm seeks a passionate, committed, and energetic salesperson to help drive group sales revenue and assist with achieving overall ticket sales and attendance goals.  This person will sell a variety of group ticket products, including traditional groups, suites and premium seating, theme nights, and group fan experiences. Additionally, this role will be responsible for servicing group accounts to achieve optimal retention and escalation results.

Essential Duties and Responsibilities:

  • Develop & execute strategies to maximize revenue generation from the sale of Storm group ticket products, with a primary focus on new business development, selling group events and fan experiences.

  • Work with group leaders (i.e. captains) to develop and implement game day events and experiences that result in large ticket purchases and repeat business.

  • Develop a pipeline of group ticket prospects to support long-term growth objectives

  • Create, manage & implement large-scale group ticket platforms

  • Meet or exceed weekly productivity requirements for outbound sales outreach and prospecting (phone calls, emails, social selling, face-to-face meetings, etc.)

  • Consistently deliver & display excellent customer service & follow-through

  • Participate in game day sales and service duties including but not limited to greeting clients, escorting fan experience groups, hosting prospects, and managing event implementation

  • Participate in ongoing sales and service training and other professional development opportunities

  • Influence and motivate peers to meet personal and team objectives

     

    Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience

  • Minimum of 1-2 years prior direct selling and service experience required; group sales and/or B2B sales experience strongly preferred

  • Strong computer skills; experience with Ticketmaster’s Archtics software & CRM or Salesforce knowledge preferred

  • Display strong communication and interpersonal skills, both written and verbal

  • Strong time management and organizational skills required

  • Must be able to thrive in a fast-paced environment, manage multiple tasks simultaneously, and handle complicated customer service issues as they arise with grace & composure

  • Meet and/or exceed individual ticket sales revenue goals

  • Demonstrate ability to prospect, manage, and grow a customer base

  • Demonstrate a positive, collaborative, and team-oriented attitude

  • Able to work flexible hours including evenings and weekends at seasonal and community events, and must be available to work all Seattle Storm home games

     

    This is a full-time, non-exempt position reporting to the Storm’s Group Sales Manager. Full Seattle Storm employee benefits package.

     

    Qualified candidates should apply. Submit resume and cover letter detailing interest on the TeamWork On-line site.

     

    No phone calls, please.

     


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Sales, Service, & Marketing: Marketing
Marketing Coordinator - Spurs Sports & Entertainment (San Antonio, Tx)

As an integral member of the Spurs Sports & Entertainment Marketing Department, this position is responsible for supporting the marketing functions for multiple business units, as well as collaborating on various marketing projects and processes throughout the organization.  This position pro-actively interacts with a variety of cross-functional areas, such as ticketing, marketing partnerships, creative services, digital communications and game operations to achieve organizational goals and objectives.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  1. Assist in development of annual strategic marketing & communication plans for assigned SS&E business units & community-oriented departments while facilitating each plan’s execution through collaboration with internal stake holders. 
  2. Create innovative digital-first marketing strategies which help achieve strategic business goals and engage fans. Oversee, implement, forecast and recap marketing & communication campaigns.  
  3. Maintain working knowledge of target audiences, new products and services, results of marketing and promotional tactics, and new marketing-related technologies.
  4. Assist in development and management of marketing budgets, including monitoring expenses on a monthly basis for accuracy and appropriateness, completing timely reports to leadership and taking prompt and corrective action when required.
  5. Develop and maintain professional, collaborative relationships with internal departments and external stakeholders to achieve strategic marketing goals and objectives.
  6. Other duties as assigned.

Qualifications: 

  • Four-year degree, preferably in Marketing or Communications.
  • 1-2 years’ experience in related field
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Ability to prioritize multiple tasks, pro-actively problem solve and be highly organized
  • Ability to work long, flexible hours including evenings, weekends, and holidays
  • Ability to lift 30lbs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. What is your highest level of education?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. How many years of relevant work experience do you hold?
5. Describe a marketing project in which you had to coordinate and work with a diverse team of people.
6. Describe your experience managing a digital marketing campaign.
7. Describe a community-based marketing initiative you've worked on previously.


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Sales, Service, & Marketing: Game Operations/Presentation
Game Operations Coordinator - Spurs Sports & Entertainment (San Antonio, Tx)

The eligible candidate will service and interact with a diverse group of clients; both internal and external. This position will oversee the game presentation of the San Antonio Rampage (AHL) and San Antonio Stars (WNBA), working with internal stakeholders. It is important for this candidate to be able to coordinate the game-scripting, conception, planning, and execution of all elements over the course of a season through internal and external contacts (sponsors, contestants, season ticket members, etc.) as well as prioritize and organize a diverse workload. 

This position will also be responsible for providing support to the Director of Business Operations regarding game presentation, communication, and budgeting. The eligible candidate should meet the following qualifications, including but not limited to: direct Rampage and Stars games, manage multiple working documents, make quick decisions, maintain a professional demeanor and positive attitude, have strong organizational skills, and manage multiple personalities of direct and indirect reports.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Game directing for San Antonio Rampage and San Antonio Stars – direct different areas of game presentation (audio, cameras, graphics, spotlights, LEDs, promotions, mascots, announcers, and entertainment teams) during all Stars and Rampage games.
  • Oversee the game presentation for San Antonio Rampage and San Antonio Stars franchises – includes all rules/guidelines for in-game execution, including entertainment teams, Game Crew, and part time staff on a game night, as well as meeting with different departments to assist in planning of upcoming games.
  • Oversee game scripts and public address announcements for in-game use – working with sponsorship, marketing, and ticket sales departments to fulfill all contractual obligations.
  • Game day supervisor of San Antonio Stars Star Squad – staying in constant communication with choreographers of each dance team and managing team performance.
  • Oversee in-arena hosts and PA announcer for San Antonio Rampage and San Antonio Stars – provide feedback to in-arena hosts and PA announcer regarding performance.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree from an accredited university required. 
  • Minimum 1-2 years event planning experience
  • Preferred 1-2 years game presentation experience
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy
  • Strong teamwork aptitude required
  • Strong customer service skills required; both internal and external
  • Strong oral and written communication skills
  • Ability to work independently and coordinate multiple tasks
  • Stand/sit/walk for long periods of time.
  • Ability to lift/push/pull 25 lbs. on a regular basis
  • Ability spend over 8 hours working on certain day

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
3. What is your highest level of education?
4. Do you possess at least 1 year of event planning experience?


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Sales, Service, & Marketing: Consumer Product Sales
Merchandise Attendant - Windy City Bulls (Hoffman Estates, IL)

The Windy City Bulls are seeking a part-time Merchandise Attendant for the team’s 2017-18 basketball season at the Sears Centre Arena. Merchandise Attendants will provide oversight of the team’s merchandise store during home games. Individual must be comfortable standing for long periods of time with repetitive, active movement, have an outgoing personality, enjoy working with people, and be willing to acquire general knowledge of the Windy City Bulls.

Key Responsibilities:

  • Must be able to provide a friendly shopping experience for all guests who enter the merchandise store location during games
  • Proactively observe and adjust merchandise displays to ensure the best presentation to maximize sales
  • Must be able and willing to help in the set up and break down the merchandise displays when needed
  • Promote a family-friendly atmosphere
  • Perform other duties assigned in conjunction with oversight of the Merchandise sales area

Requirements:

  • Ability to work well with guests
  • Prior experience working in a retail environment preferred
  • Must have an enthusiastic attitude
  • Strong communication skills
  • The ability to work effectively in a public environment
  • Dependable and self-motivated
  • Available on weekends and most game dates (24 games)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you worked in retail or a similar position in a previous professional role? [Yes/No] If so, please explain.
2. Can you commit to working most Windy City Bulls home games? [Yes/No]


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Sales, Service, & Marketing: Client Relations/Customer Service
Guest Relations Attendant - Windy City Bulls (Hoffman Estates, IL)

The Windy City Bulls are seeking a part-time Guest Relations Attendant for the 2017-18 basketball season at the Sears Centre Arena. The Guest Relations Attendant is committed to providing great customer service to our guests. The Guest Relations Attendant assists with fan questions and comments and takes a proactive approach in order to improve the fan experience. Our Guest Relations team is one of the most visible and crucial parts of the in-game experience and this position sets the tone for delivering exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner. 


Key Responsibilities:

  • Greet each guest while serving as a customer service representative with an energetic and courteous demeanor
  • Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a member of the Windy City Bulls staff
  • Answer guests’ questions in a timely fashion as it relates to their game day experience
  • Maintain high level knowledge of team information and upcoming Windy City Bulls events
  • Perform other duties assigned as needed in conjunction with oversight of this area of our operation

Requirements:

  • Have a strong customer service background and excellent communication skills
  • Ability to meet the physical demands of the job including standing for an extended period of time, walking throughout the stadium (including climbing stairs)
  • Must be a team player who possesses a positive attitude and uses good judgment
  • Friendly and personable. Ability to work in a fast-paced environment
  • Available on weekends and most game dates (24 games)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you commit to working most Windy City Bulls home games? [Yes/No]
2. Do you have prior customer service experience? [Yes/No] If yes, please explain.


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