Current available jobs in Sales, Service, & Marketing:


» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Senior Vice President - Content, Production & Experience - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Mobile Strategy Manager - Charlotte Hornets (charlotte, NC)
» Ticket Sales Representative (2017-18 Season) - Chicago Bulls (Chicago, IL)
» Chicago Sky Account Executive-Group Specialist - Chicago Sky (Skokie, IL)
» Sales & Marketing Manager - Connecticut Sun & New England Black Wolves (Uncasville, CT)
» Sports Business Intelligence Coordinator - Connecticut Sun & New England Black Wolves (Uncasville, ct)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Corporate Partnership Sales Coordinator - Dallas Wings (Arlington, TX)
» Account Executive, Membership Sales - Dallas Wings (Arlington, TX)
» ACCOUNT EXECUTIVE, GROUP TICKET SALES - Denver Nuggets (Denver, CO)
» Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Ticket Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)
» Graphic Designer - Houston Rockets (Houston, TX)
» Social Marketing Intern - LA Clippers (Los Angeles, CA)
» Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)
» Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)
» Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)
» Tickets Sales Analyst - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Customer Relationship Management (CRM) Manager- Full-Time - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Flash Team Member - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)
» Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Account Executive, Corporate/Premium Sales - Northern Arizona Suns D-League and Arizona Rattlers (Phoenix and Prescott Valley, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Digital Operations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Corporate Development Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)
» Group Sales Account Executive - Salt Lake City Stars (Salt Lake City, UT)
» Account Executive - Spurs Sports & Entertainment (San Antonio, Tx)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» Assistant Box Office Supervisor - Toyota Center/Houston Rockets (Houston, TX)
» Director of Premium Seating - Suites - Utah Jazz (Salt Lake City, UT)
» Director of Corporate Partnership Operations - Utah Jazz (Salt Lake City, UT)
» Premium Seating Service Manager - Utah Jazz (Salt Lake City, UT)
» Premium Seating Sales Executive - Utah Jazz (Salt Lake City, UT)
» Assistant, Youth Basketball (Part-Time) - Washington Wizards (Washington, DC)
» Manager, Youth Basketball (Part-Time) - Washington Wizards (Washington, DC)
» Ticket Executive - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our summer and fall 2017 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Marketing
Senior Vice President - Content, Production & Experience - Atlanta Hawks & Philips Arena (Atlanta, GA)

At the Atlanta Hawks & Philips Arena, our team is changing the game (no pun intended) when it comes to fan experience, sports marketing and digital content. As a group, we rock a bold attitude that focuses on teamwork, authenticity, & creative innovation, and as such, we live in a world where no idea is too ‘out there.’ The fans are our passion, and their positive experiences are what propel us to create awesomeness. We work hard and run fast, yet we take the time to appreciate the details in the work we do and celebrate our successes. At the end of the day, we are an entertaining group that strives to do things a little differently and do them well. It also doesn’t hurt that we hold the keys to an amazing brand, a winning basketball organization and a wide variety of events at Philips Arena. 

Position Summary: The Senior Vice President of Content, Production & Experience is responsible for leading an integrated content team across video production & fan experience to create, curate & execute compelling content that develop stronger, more emotional connections with our key target audiences. Promoting year-round engagement with a fan-first mindset across all channels including in-arena, social, web & experiential.  In addition to partnering with marketing and corporate partnerships on unique, compelling pitch ideas and execution of sponsorship integration across all channels. The SVP is expected to build a culture of innovation, creativity & excellence, lead the team, collaborate internally across all departments to manage the development and execution of content creation – consistently testing, learning and optimizing to ensure business goals are met and exceeded.

Responsibilities include, but are not limited to:

  • Design and oversee the development/maintenance of content strategy that supports and extends initiatives across the organization, while working with analytics & marketing on optimization
  • Exhibit compelling storytelling through all content and platforms
  • Ensure all content is on brand, consistent in style, quality and voice
  • Provides experience, guidance and leadership for Video Production, Fan Experience & other departments
  • Develop a workflow for video production across all platforms – scheduling, writing, production, editing, approvals, external partners when needed, etc.  
  • Research, monitor & report on new techniques, trends & equipment for the department
  • Leverage trending topics/current events to develop content themes and spontaneous activations
  • Lead ideation, creation, writing, directing shoots, and managing the development of video/audio material for internal office needs, external brand pieces, sponsorship pitches, basketball operations/players/coaches needs, community & marketing assets
  • Lead the development & creation of entertainment pieces for use across all platforms. Including in-game content, i.e. fan prompts, player music videos, theme/buzz nights, etc.
  • When needed perform the role of “In-Game Presentation Director” to direct, coordinate, oversee the game script and direct all on court activities including our mascot, dancers and all on-court acts along with all video board elements from pregame to end of game.
  • Oversee all video creative development from outside agencies/freelancers when needed
  • Oversee departmental budgeting
  • Provide creative leadership & support for Marketing/Sales requests
  • Monitor trends in popular culture and music for entertainment ideas
  • Continuously build strong relationships both internally and externally
  • Demonstrate a “One Team. One Vision” philosophy and reinforce SMILE-ing – Southern Hospitality, Making a Moment, Individuals Matter, Loyalty & Empowerment 
  • Strong leadership responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues, solving problems and regularly communicating with staff. 

Qualifications:

  • Bachelor’s degree in communications, journalism/broadcast or related fields
  • 10-15 years of experience in writing, editing and creating compelling content
  • Very strong communication & leadership skills and the ability to build a strong culture
  • Excellent written and communication skills
  • Strength in relationship building and managing relationships with talent, sponsors, internal stakeholders, etc.
  • Proficient with Adobe Creative Cloud applications with specialization in Adobe Premiere & After Effects
  • Must be creative, organized, detail-oriented and demonstrate excellent follow-through
  • Must be able to make independent decisions; possess strong problem-solving skills
  • Must be able to manage multiple projects simultaneously
  • Creative and proactive problem solver
  • Ability to thrive in a fast-paced work environment with multiple projects and deadlines
  • Ability to take constructive criticism
  • Must be able to excel under pressure
  • Ability to work independently and within a team environment
  • Knowledge of the City of Atlanta

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of content creation/production experience do you have?
2. Please include a link to your reel.
3. What is your total compensation requirement? (Please state dollar amount)
4. How many years of experience do you have working in the sports/entertainment field?


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for promoting and selling group tickets to clubs, churches, scouts, companies, civic organizations, charitable organizations, or any organization that can purchase 20 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling Brooklyn Nets products. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generates new group sales business focusing primarily on Brooklyn Nets games;

  • Achieves and exceeds both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintains and grows the relationship with existing clients;

  • Actively prospects and researches new sales leads, establishes qualified leads, and closes sales in-person or over the phone;

  • Arranges meetings with key decision makers of community and corporate groups;

  • Assists in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provides superior customer service to clients;

  • Thinks outside the box for the next big group idea;

  • Participates in special projects/project team(s) as assigned, to support department objectives;

  • Performs other duties as assigned by the Director of Groups Sales.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

 Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably in ticket sales for a professional sports franchise);

 Knowledge/Skills/Abilities

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job; Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

 Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

 Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

Go back job listings


Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

Go back job listings


Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Brooklyn Nets seeks an Inside Sales Representative (s) to participate in an 11-month intensive entry-level sales program during which he/she will prospect and sell all season ticket plans offered for Brooklyn Nets at Barclays Center in Brooklyn, NY. Position participates in special projects/project team(s) as assigned, to identify potential customers within the metropolitan area and support overall departmental objectives. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Generate ticket sales revenue by cold calling area companies and individuals to set up face-to-face appointments and finalize sales of Brooklyn Nets All Access Passes, Full Season and Partial Season ticket plans, as well as other Barclays Center events;
  •  Generate leads by researching prospective clients within the metropolitan area and generating referrals;
  •  Achieve and exceed monthly and annual individual goals set by the Manager of Inside Sales;
  •  Attend Brooklyn Nets home games to promote the team, entertain prospective clients, and/or staff a ticket sales table on the concourse for in-game selling of ticket plans;
  •  Attend special Brooklyn Nets events such as Barclays Center Business Alliance meetings and other lead generating networking events in the region;
  •  Responsible for making 80-100 phone calls per shift.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty exceptionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  •  Bachelor’s degree required;
  •  Sales experience is a plus;
  •  Competencies in face-to-face presentations and event selling;
  •  Proficient with Microsoft Office, Outlook and related software skills;
  •   Strong time management and organizational skills;
  •   Excellent verbal and written communication skills, exuding a high level of energy and enthusiasm; 
  •   Excellent telephone manner.

B. Knowledge/Skills/Abilities

  •  Must have the ability to maintain an impeccable professional appearance;
  •  Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  •  Must have a strong sense of self-awareness and emotional intelligence;
  •  Must be able to maintain confidentiality and use the utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability in serving others as one of the primary functions of their job;
  • Must be self-directed and able to work independently;
  • Must be a flexible & reliable team player, both within own department and within the company as a whole;
  •  Must have a high level of communication skills and be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, written, face-to-face, over the phone, etc.) and being attuned to others through strong active listening skills; 
  •  Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  •  Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

Frequent Traveler (10 – 50% travel), the bulk of which is within the New York metropolitan area.               

B.     Physical Demands

This position requires the ability to lift up to 10 pounds

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games and other special events. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Data Integrity Specialist - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for maintaining the integrity of all internal databases, including aspects of our CRM environment, ticketing system and disparate systems used by the organization.  This includes, but is not limited to:

  • Performing regular data audits to ensure systemic accuracies and cohesion

  • Creating and maintaining data mapping documentation and suggesting strategic improvements

  • Conducting periodic variable updates and appends  

  • Other duties as described in further detail below

The position reports will directly to the Director of Business Strategy and Analytics.  

II. ESSENTIAL DUTIES AND RESPONSIBILITIES.

  • Data Integrity

    • Perform ongoing data audits for all systems owned by the department for all entities;

    • Validate and QC data transfers between Archtics, CRM, and other platforms;

    • Liaise with internal stakeholders and external vendors in order to ensure accuracy of datasets;

    • Develop reporting tools that communicate checks and balances strengths and opportunities;

    • Assess training needs and gaps in current processes whether systemic or behavioral;

    • Ensure continuous quality management of data in both standardization and content.

  • CRM for Sponsorship

    • Develop and enhance CRM processes through internal requirements, best practices, user feedback, etc.;

    • Monitor data entry and ensure inventory and rate cards are updated and correct;

    • Assist in the creation of dashboards that drive utilization and insights;

    • Partner with CRM administrators on custom development and systemic improvements;

    • Serve as department resource and subject-matter expert for leadership and CRM users.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  • Bachelor’s degree required; preferably in statistics, economics, finance or information systems;

  • A minimum of two years experience in a related role;

B. Knowledge/Skills/Abilities

  • Technically proficient with MS Excel (Access a plus);
  • Intermediate to expert knowledge of SQL;
  • Familiarity with Microsoft Dynamics CRM a plus;
  • Knowledge of qualitative and quantitative research methodologies;
  • Knowledge of Ticketmaster Archtics system preferred;
  • Familiarity with SAS BI and data management solutions preferred;
  • Strong analytical skills;
  • Excellent written and oral skills;
  • Strong team work skills;
  • Strong time management and organizational skills;
  • Must work independently and self-motivate;
  • Ability to think outside the box;
  • Must have the ability to maintain a professional appearance;
  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
    • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

    • Must have strong teamwork skills and ability to self-motivate;

    • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (less than 5% travel): The incumbent may be required to travel on a very limited basis.                       

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets/New York Islanders games, Arena events and other events taking place on weekends and holidays. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Mobile Strategy Manager - Charlotte Hornets (charlotte, NC)

In this new role, you are responsible for crafting and implementing the overall strategy surrounding the Charlotte Hornets mobile platform. You will take the lead in getting the mobile app set up with our various point of sale systems, building data workflows, finding strategic insights, and making informed recommendations for application.

You need 5 key skill-sets in order to be successful in this role:

1.  Project Management

  • Experience as a Product Manager/Analyst and leading an onboarding mobile ordering capability to an organization's app
  • Experience leading cross-functional projects, especially leading large scale technology or mobile projects
  • Demonstrated ability to work with a wide range of internal and external partners to coordinate work and effectively keep projects on track

2.  Analytics

  • Hold a Bachelor's degree in Mathematics, Statistics, or related field with 2-3 year's relevant experience
  • Possess strong analytical skills and ability to use major analytics software packages such SAS, SPSS, R, etc.
  • Experience working in business visualization tools such as Tableau, Domo, etc.
  • Demonstrate comfort and experience working with large volumes of data; experience with POS data is ideal
  • Expertise in data extraction, transformation, and relational databases
  • Experience collecting data, transforming the data into something useful, finding insights in the data, and reporting to managers
  • Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc.
  • Understanding of complex digital ecosystems and metrics available for collection and analysis and able to use as needed
  • Possess consumer research and CRM / Loyalty administrator experience supporting customer analysis, segmentation for targeted marketing and sales planning

3.  Technical Support

  • Expertise in identifying sources of errors, troubleshooting, and testing
  • You may not have coding experience rather you will be able to discern what the issue is and finding the right person to help fix the issue (i.e. is it a Wifi, user error, app issue, server problem, or etc.)

4.  User Interface

  • Detail oriented, particularly during testing and other key events
  • Lead testing app interface, mobile ordering, in-seat ordering, customer push notification

5. Adoption

  • Strong facilitation skills or ability to collaborate to conduct effective app use training sessions
  • Assist Marketing and Business Intelligence teams to identify effective marketing campaigns dedicated to mobile adoption

This position is located in our office in Uptown Charlotte. You are needed to work a flexible schedule including evenings, weekends, and holidays as games and other events are scheduled during these times.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative (2017-18 Season) - Chicago Bulls (Chicago, IL)

DESCRIPTION

The Chicago Bulls will hire 10 full-time Ticket Representatives, on an internship basis, to be responsible for the following: solicit new season and group ticket business by telephone (each Ticket Representative is expected to make a minimum of 80 phone calls per day – leads are provided) and mail with timely follow up, service all incoming requests for season and group ticket information, and provide additional support to the ticket and marketing departments when necessary.  Each Ticket Representative is assigned his or her own cubicle, phone, computer and supplies.

This seasonal role will begin July 2017 and most likely conclude at the end of February 2018.  Please note, depending on business circumstances at the time, this role could end as early as October 2017.  Hours of operation are Monday through Friday from 9:00 a.m. until 5:00 p.m. (although times may vary) at the Bulls' front office located in the United Center (1901 W. Madison Street).  Compensation will be an hourly wage ($10.50 per hour), plus the potential to earn commission and weekly/monthly bonuses based on performance.  Benefits are not included in the compensation plan.

Parking and lunch at the United Center are provided daily, free of charge, and employees will receive complimentary tickets to select home Bulls games.  Although there are no guarantees for full-time employment once the seasonal role ends, individuals who excel are considered for future positions, or placement with another organization.

REQUIREMENTS

  •  A four-year college degree. 
  • Sports administration, business, advertising, marketing, communications or liberal arts degrees are preferred. 
  • An interest in sports marketing and/or a career in sales. 
  • Excellent verbal and written skills. 
  • A team player with a positive attitude, self-confidence, professionalism, integrity, motivation and a very strong work ethic. 
  • Sales experience, although not required, is very helpful.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s Degree and or Master’s Degree from a credited 4 year college or University? [Yes/No]
2. If you have your degree, what was your college GPA?
3. Do you have previous internship experience working in sports? [Yes/No]
4. Do you have previous internship experience working in sales? [Yes/No]
5. Do you have a flexible availability, including the ability to work evenings, weekends and holidays as needed? [Yes/No]
6. Please briefly list your previous sales and marketing/promotion experiences.
7. Why are you interested in this position?
8. Why do you believe you are you the right fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-Group Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on Group Sales. The ideal candidate must be a competitive, self-motivated, experienced sales professional who leads by example, hustles every day, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals, and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Qualify prospective buyers to sell group ticket packages thru all sales communication channels including cold calls, emails, face to face meetings, etc
2. Aggressively and continuously prospect, hustle to achieve success, and take steps to execute personal ticket sales business plan
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, networking, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Exceed monthly and annual sales goals
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing, or a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience in the sports industry? Explain
2. What group targets have you sold to in your previous position(s)?
3. What motivates you?


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Sales, Service, & Marketing: Ticket Marketing
Sales & Marketing Manager - Connecticut Sun & New England Black Wolves (Uncasville, CT)

Position Summary:

This position is responsible for overseeing the sales staff and the creation of all sales and marketing plans for the team, as well as responsibility for revenue generated through season, mini, group and voucher programs.

Primary Duties and Responsibilities: includes but not limited to:

·    Responsible for creating season, flex and individual ticket plans
·    Ensures that the sales team reaches their goals
·    Develops reports related to ticket sales from team officials and league office
·    Manifests all seating locations
·    Oversees ticket strategies for other basketball related events held on property (i.e. CIAC, BHOF and all tournaments)
·    Coordinates with outside ad agencies on all team marketing initiatives
·    Responsible for increasing ticket sales
·    Prepares and maintains annual budget
·    Implements, manages and guides brand identity
·    Oversees the hiring, training, scheduling, evaluating and discipline of the sales staff

Minimum Education and Qualifications:

·    Bachelors’ Degree in Marketing, Communications or a related field
·    Four years of sales experience including two years of sales experience with a professional sports team as a top producer
·    Must have experience in all aspects of team ticket sales, including the development of sales and marketing plans
·    Previous experience working with outside ad agencies
·    Excellent written and verbal communication skills
·    Excellent organizational and multi-tasking skills
·    Intermediate knowledge of Word, Excel and Outlook
·    In lieu of a Degree and previously mentioned experience, seven years of sales experience with a professional sports team may be considered


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Sales, Service, & Marketing: Ticket Marketing
Sports Business Intelligence Coordinator - Connecticut Sun & New England Black Wolves (Uncasville, ct)

Position Summary:

This position is responsible for oversight of box office operations for both teams, as well as executing CRM implementation and promotional email schedule builds.

Primary Duties and Responsibilities: includes but not limited to:

·    Builds each new season (and playoffs) in Archtics
·    Creates invoices for season ticket holders on payment plans and for renewals
·    Posts invoices for online payments
·    Creates payment plans for online payments
·    Creates barcode for season ticket holder cards
·    Sets-up Ticketmaster training for Account Executives
·    Builds promotional codes and links for Account Executives
·    Builds item sets for online sales for season tickets, mini plans, ticket deposit, etc.
·    Builds ticket templates for events
·    Builds ticket types and price codes
·    Codes seats, by type, for each respective season
·    Creates group ticket managers and links for clients
·    Creates seating plans for re-sale and provides spreadsheets
·    Builds and populates daily game summary report for both teams
·    Assists with CRM implementation and management
·    Responsible for building email campaign dashboards and content including html file, images, subject line and list filtering
·    Uses current technology trends such a responsive design, html5 and ccs3 to ensure emails render properly in all email clients
·    Manages the database of email addresses in all facets such as opt-in, opt-out, blacklist, exclusion, etc.
·    Works within a brand to ensure email content is consistent in format, style, language and look and feel 

Minimum Education and Qualifications:

·    Bachelors’ Degree in Sports Management, Business, Finance or a related field
·    Proficiency with Archtics, CRM platform (Microsoft CRM or Salesforce Preferred), Ticketmaster or related ticketing platform
·    Strong organizational and time management skills and has an attention to detail
·    Two years of experience working with a collegiate or professional sports team in a game entertainment or operations capacity
·    In lieu of a Degree and previously mentioned experience, six years of experience working with a collegiate or professional sports team in a game entertainment or operations capacity may be considered


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

Description:

If you have excellent written and verbal communication skills, a competitive personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position.

The main responsibility of an Account Executive will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.  Account Executives are provided with some leads, but are also responsible for seeking new business, through cold-calling, networking, and personal prospecting.

Minimum Requirements: 

  • Excellent communication skills, written and verbal
  •  2+ years of outstanding performance in commission-based telemarketing or sales position
  • Highly self-motivated individual with a strong desire to build a career in ticket sales
  • Maintain computerized records of all touch points with clients and prospects with our CRM system
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events
  • Detail oriented with ability to multi-task effectively, with a sense of urgency, while maintaining a positive attitude
  • College degree preferred

?This is a full time position that is salaried plus commission and we offer an outstanding benefit program.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnership Sales Coordinator - Dallas Wings (Arlington, TX)

Overview:

The Dallas Wings are looking for a pro-active, self-motivated individual to join our Corporate Partnerships team as a Sales Coordinator. Reporting to the Vice President, Corporate Partnerships, he/she will play an important role in the corporate partnerships sales cycle by supporting all business development activities. 

Duties:

  • Managing logistics of the sales process including presentation development, scheduling, company research, pre-meeting preparation, and post-meeting follow-up
  • Facilitate legal review of pending contracts from initial submission through full execution
  • Maintain record of all contracts and provide comprehensive elements lists to fulfillment team
  • Support the fulfillment process as needed to ensure accurate and timely execution of all contracted elements
  • Responsible for sales and revenue reporting for sponsorship team
  • Creation of excel spreadsheets and presentation updates as needed

Qualifications:

  • 1-2 years professional sales and/or business development experience
  • Incredibly organized with the ability to manage multiple projects
  • Intermediate Microsoft excel skills
  • Comfortable using Adobe Creative Cloud tools (photo shop, illustrator, in-design)
  • Excellent written and verbal communications skills
  • Comfortable working in a dynamic environment where priorities may change with little notice
  • Flexible work hours including evening, weekends and holidays 

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Dallas Wings (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through full season memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly new season membership sales, group ticket sales and partial plan sales goals
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Ability to present sales material to large groups and clients
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
ACCOUNT EXECUTIVE, GROUP TICKET SALES - Denver Nuggets (Denver, CO)

REPORTS TO: DIRECTOR, GROUP TICKET SALES, DENVER NUGGETS

RESUME DEADLINE: APRIL 30, 2017

________________________________________________________________________

MINIMUM POSITION RESPONSIBILITIES:

· Responsible for new group ticket sales for the Denver Nuggets.

· Prospects, networks, sets appointments, and aggressively sells a full menu of ticket packages.

· Develops and executes group ticket sales promotions.

· Responsible for maintaining/growing a large amount of group ticket accounts and executing any Fan Experiences that may be tied to them.

· Handles a high level of sales activity, including 250 touchpoints per week. Touchpoint activities include phone calls, meetings, emails/proposals, social media, networking events, etc.

· Meets/exceeds defined sales goals.

· Represents, actively promotes, and sells teams at events. Minimum of 43 events per year (Denver Nuggets games, outside ticket events, ticket on-sales, chambers, etc.).

MINIMUM POSITION QUALIFICATIONS:

· Bachelor’s degree or equivalent combination of education and experience.

· Minimum of one year professional sports industry experience.

· Minimum of one year outside/inside sales/servicing experience.

· Ability to show proven background in ROI and group sales experience sales.

· Strong written and verbal communication skills.

· Excellent customer servicing skills.

· Ability to quickly build rapport with customers and assess customer needs.

· Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

· Transportation for appointments and ticket delivery a must.

PREFERRED POSITION QUALIFICATIONS:

· Advanced sales training.

· Considerable knowledge of group sales processes and procedures including Veritix and Microsoft Dynamics CRM.

· Firm understanding of Kroenke Sports group ticket products, services, procedures.

· Knowledge of the NBA and Denver Nuggets.

· Established client base and/or extensive knowledge of Denver Metro market.


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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a member of our Group Sales team, you'll be responsible for selling a comprehensive array of Palace Sports & Entertainment ticket related products for all properties, with a strong emphasis on group, hospitality and single game suite rental inventory. Other products include season ticket memberships, partial ticket plans, long term suite leases, and group/season ticket-related inventory for Little Cesar’s Arena.

WHAT YOU’LL BE DOING

  • Upholding sales of new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals and Annual Suite Leases to both the business and consumer sectors for Pistons and non-basketball related events
  • Maintain business relationships with a pre-determined book of business for on-going renewal and upsell opportunities
  • Meet and exceed established weekly, monthly and annual sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Generate a pre-determined minimum number of weekly out of office as well as in arena “face-to-face” meetings to create new business opportunities
  • Provide a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions
  • Active involvement in at least one specified networking group, to assist in creating new sales opportunities
  • Consult with clients to determine objectives for group outings/events; develop and facilitate programs, agendas, and fan experiences  aligned with customer requirements

WHAT WE’RE LOOKING FOR?

  • A four-year college degree from an accredited college or university
  • A minimum of two years of successful sales experience with a well-established network of clients in the Detroit Metro area preferred
  • Strong organizational, time-management and problem-solving skills; excellent oral and written communication
  • Exceptional active listening, service orientation, and customer and personal service skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines is key.
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days.
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a member of our Group Sales team, you'll be responsible for selling a comprehensive array of Palace Sports & Entertainment ticket related products for all properties, with a strong emphasis on group, hospitality and single game suite rental inventory. Other products include season ticket memberships, partial ticket plans, long term suite leases, and group/season ticket-related inventory for Little Cesar’s Arena.

WHAT YOU’LL BE DOING

  • Upholding sales of new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals and Annual Suite Leases to both the business and consumer sectors for Pistons and non-basketball related events
  • Maintain business relationships with a pre-determined book of business for on-going renewal and upsell opportunities
  • Meet and exceed established weekly, monthly and annual sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Generate a pre-determined minimum number of weekly out of office as well as in arena “face-to-face” meetings to create new business opportunities
  • Provide a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions
  • Active involvement in at least one specified networking group, to assist in creating new sales opportunities
  • Consult with clients to determine objectives for group outings/events; develop and facilitate programs, agendas, and fan experiences  aligned with customer requirements

WHAT WE’RE LOOKING FOR?

  • A four-year college degree from an accredited college or university
  • A minimum of two years of successful sales experience with a well-established network of clients in the Detroit Metro area preferred
  • Strong organizational, time-management and problem-solving skills; excellent oral and written communication
  • Exceptional active listening, service orientation, and customer and personal service skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines is key.
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days.
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)

The Grand Rapids Drive are looking to add an outgoing and driven Account Executive to their staff for the 2017-18 NBA Development League season. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION: The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences.  The AE will also sell new group accounts to decision makers within businesses and non-profit organizations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Meet all sales goals assigned.
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
  • Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
  • Develop and maintain a database of potential group and season-seat customers.
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
  • Prospect for quality leads, particularly through asking for referrals.
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
  • Work with the Box Office to update certain sales reports.
  • Complete any customer service an operational duties in season as assigned.
  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

IDEAL CANDIDATE:

  • Experienced in sports team sales, general business sales, or sports management is preferred. 
  • Previous experience in face-to-face and telemarketing sales is ideal.

COMPENSATION: The compensation will depend on experience.  Salary + Commission


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Graphic Designer - Houston Rockets (Houston, TX)

General Description:
The Graphic Designer is dedicated to the implementation of branding and communication strategies for the Houston Rockets. Working closely with each department, the Graphic Designer serves as the project liaison within the organization to ensure clear, consistent communication and branding efforts to produce each element on time.


RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Responsible for developing concepts, mechanical artwork, and production materials for all Houston Rockets graphic design projects.
• Work closely with all internal departments including, but not limited to Marketing, Community Relations, Corporate Sales, Ticketing, and Internet graphics.
• Use strategic vision from the Creative Director and VP of Marketing to complete and enhance the project to desired needs clearly and consistently meeting all deadlines.
• Assist in the creative process of developing and executing an advertising campaign.
• Responsible for creating banners, splash pages, web graphics.
• Works independently to develop graphic design solutions and is the artistic and graphic lead in all print and online concepts.
• Serves as quality control, proofreading and maintaining brand consistency among all projects.
• Develops working relationships with outside vendors, such as printers, sign/banner manufacturers, graphic reproduction companies, etc.
• Daily delivery of design projects working with a wide range of media, including photography, electronic and print design across the department and organization using computer-based design programs.
• Understand Rockets brand essence and create and develop impactful artwork, designs and logos to compliment the brand. Inject fresh ideas and approach to Rockets marketing creative.
• Maintain and update brand guidelines, and ensuring the Rockets brand is used accurately.


MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in Graphic Design or related field and 5 years of experience working in graphic design and production.
• Excellent graphic design/software skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign);Microsoft Office (Word, Excel, PowerPoint, Entourage);
• Flash and Dreamweaver experience is a plus.
• A diverse design style and the ability to adapt design for each project.
• The ability to adapt quickly to changing priorities, and manage several projects at one time
Experience in fast paced environment is essential.
• Must be able to provide a portfolio which highlights a variety of projects including identity design, advertising and/or page layout.
• A strong understanding of basketball/sports preferred


PHYSICAL & MENTAL REQUIREMENTS:
• Flexibility to work long hours and a non-traditional schedule, including weekends and some holidays
Ability to lift up to 50 lbs.
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others. Standing or sitting for extended periods of time and frequent climbing of stairs.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
 


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Sales, Service, & Marketing: Marketing
Social Marketing Intern - LA Clippers (Los Angeles, CA)

Job Summary

Our social media team seeks a digitally savvy Social Marketing Intern to join our growing team. The person in this role will possess strong knowledge of social media marketing and the overall digital media landscape, including all major social media platforms. General knowledge of native social analytics and paid advertising is a plus. The position will also be responsible for contributing ideas for website updates, day-to-day fan engagement, community management, posting on social networks, curating content, influencer outreach and optimizing sponsor-related digital activations.

Principal Duties and Responsibilities

·         Assist with publishing to official social media accounts. Including, but not limited to Facebook, Twitter, Instagram, Youtube & SnapChat.

·         Provide coverage on designated social channels for gamedays and other live events.

·         Work alongside corporate partnerships & sales to ensure successful execution of partner-affiliated social media posts and promotions.

·         Update and manage departments Editorial calendar.

·         Report on best practices, trends and upcoming digital advances to the organization.

·         Help with team photo and video requests when needed/necessary, including shooting, editing, organizing and posting to social media.

·         Collaborate with data analyst to monitor and track current campaigns.

·         Monitor fan community and engage when necessary (ex: answering ticket questions/arena concerns etc.).

Characteristics / Qualifications

·         Basic-Intermediate knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere).

·         Proficient with MS Word, Excel and Outlook (MS Dynamics a plus).

·         Strong copywriting ability.

·         Must be able to work extended hours and game nights/weekends.

·         Knowledge of the LA Clippers/NBA.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)

Job Summary

The Corporate Partnerships Manager will be responsible for the generation and development of corporate partnerships revenue for the LA Clippers. The sales executive will be responsible for achieving both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, hospitality, tickets and all other team marketing assets.

Principal Duties and Responsibilities

  • Serve as the primary internal and external contact for execution and fulfillment of assigned Corporate Partner agreements.
  • Manage Corporate Partnership renewal process, including presentation of recap documents, providing recommendations for growing the partnership, preparation of renewal proposals, account summaries and deal term preparation.
  • Develop new and exciting concepts, in conjunction with assigned Corporate Partners, providing measurable benefit to each individual organization based on stated needs and objectives.
  • Create added value and up-sell opportunities for existing Corporate Partners.
  • Oversee all elements of Corporate Partner agreements in relation to signage, print, television, radio, memberships, Internet, promotions, community relations, and hospitality.
  • Organize, schedule, and coordinate receptions, hospitality and tickets per Partnership agreements.
  • Partner with Finance department to ensure accurate and timely billing per contract and also monitoring of payments received.
  • Oversee all Partner related activities during game nights in regards to intern assistance, receptions, promotions, signage, tickets, and hospitality.
  • Attend and participate in weekly departmental sales and game-related marketing and activation meetings.
  • Generate and distribute account summaries for assigned Corporate Partners.
  • Be knowledgeable of corporate partner’s business and industry
  • Manage Corporate Partners expectations on processes, timelines, approvals and deadlines.
  • Partner with internal departments including, Marketing, Community Relations, Communications, Ticket Sales & Services to create a broader activation platform for Corporate Partners.
  • Focus on providing measurable metrics that demonstrate ROI for our Corporate Partners.
  • Strive to achieve or exceed company and department renewal and incremental revenue objectives.

Characteristics / Qualifications

  • Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
  • Minimum of five years in a marketing position with a consumer brand, agency, media/sports property or similar account management position in a pro-sports team required.
  • Consumer marketing and/or retail sales promotion experience required.
  • Strong customer service background.
  • Experience at developing activation marketing plans, promotions, presentations and proposals.
  • Demonstrated knowledge of general promotional concepts and marketing principles.
  • Must be able to develop and maintain corporate relationships, with senior level executives, managers/clients.
  • Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Willingness to work long and sometimes irregular hours a must to include nights, holidays and weekends.
  • Demonstrated dedication with the ability to oversee projects from origin through execution.
  • Willingness to learn and should be able to flourish in a high growth, dynamic environment.
  • Effective communication skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)

Job Summary

Our Inside Sales Executives are the next generation of sports industry professionals focused on building relationships with prospective and current Clippers patrons.  This individual will go through a career growth-oriented, sports sales development program. At the culmination of the program, our program supports our reps in seeking internal and external opportunities to advance their sports careers.  The in-depth training program will focus on growing one’s professional skill set as a full menu sales and sports professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

Principal Duties and Responsibilities

• Prospect and sell new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites.
• Reach out to potential clients by phone, e-mail, networking events. Recommended100 outbound phone calls daily.
• Maintain digital records of all season ticket customers and prospects with our CRM system.
• Meet monthly with Inside Sales Manager to set goals and discuss strategy for attaining these goals

• Assist customer service efforts including mailing invoices, tickets, etc.
• Perform game night operational duties as assigned (visit clients, works sales table, etc.)
• Participate in development opportunities including attending weekly meetings and role-play sessions conducted by Inside Sales Manager.
• Participate in sales driven arena events.

Characteristics / Qualifications

•         Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field preferred but not required.

•         Proficient in basic computer software programs.

•         Ability to attend all home games (evenings and weekend hours and possibly holidays).

•         Open to learning and reception to constructive and actionable feedback.

•         Demonstrated dedication with the ability to oversee projects from origin through execution.

•         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

•         Effective communication skills, both oral and written.

•         Self-starter and entrepreneurial spirit with hands-on approach towards business.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your strongest personality trait and how will you use it to be successful in this positon?
2. Why do you want to work in the sports industry?
3. What do you hope to gain from this opportunity?
4. What three words come to mind when you hear “Sales”?
5. Please upload video or include a link (YouTube, Vine, etc.) with a 30 second pitch that answers the question: Why should we hire you?


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Sales, Service, & Marketing: Client Relations/Customer Service
Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)

 
JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with our members through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our members. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.


JOB RESPONSIBILITIES:
• Anticipate, respond to and resolve all member complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
• Answering phones providing courteous, prompt and efficient service.
• Building and maintaining relationships with assigned members.
• Handling all questions and concerns.
• Processing payments for Lakers tickets members.
• Assist with mailings, promotions and events for Lakers ticket members.
• Assist with packaging, shipping and tracking of ticket packages.
• Promoting group ticket sales.
• Planning and executing season ticket member events to drive loyalty.
• Game day duties include, assisting the box office, customer service booth, in seat visits with ticket members and helping with season ticket member promotions.

• JOB REQUIREMENTS:
• Minimum of two years customer service experience is required.
• Knowledge of Ticketmaster Archtics and CRM system preferred.
• Overtime is mandatory. Must be available to work evenings, weekends and holidays.
• Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
• Ability to handle multiple projects.
• Bachelor's degree required.
• Online applications only.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have minumum two years customer service experience
2. Are you knowledgeable of Ticketmaster Archtics and CRM system
3. Are you available to work flexible scheduling including nights, holidays and weekends? If no, please explain.


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Sales, Service, & Marketing: Financial/Data Analyst
Tickets Sales Analyst - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Ticket Sales Analyst is responsible for driving the analytics strategy within the tickets department.  They will be the voice supporting data driven decision making on the tickets team and interact frequently with the Vice President of Ticket Sales and Service and Senior Business Analyst.  Primary projects will surround ticket pricing strategy, CRM support, and ticketing channel and technology research.  The role will have to interact with both ticketing and marketing departments to ensure alignment between pricing and promotion.

Essential Duties & Responsibilities

  • Season ticket pricing: Enhance statistical pricing strategy and aid in next season pricing.
  • Dynamic pricing: Responsible for day to day ticket price changes based on analysis.
  • Ticket technology research: Evaluate available technologies and vendors to determine if any should be utilized to improve ticket sales or aid in research.
  • Data platform expert: Develop expertise in data platforms including CRM, Archtics (ticket sales database), and data warehouse.
  • CRM support: Assist CRM manager in ticket sales CRM training and on-going assistance.
  • Revenue driving strategy: Evaluate and create new ticketing products to grow ticket revenue.
  • Be an active contributor to the Grizzlies’ Strategy and Analytics team.
  • Other duties as assigned.

Required Skills, Experience & Abilities

Essential:

  • B.S. in economics, statistics, mathematics, physics, engineering, or other quantitative field.
  • 1+ years of professional analytics/data science experience.
  • Strong understanding and ability to apply statistical analysis techniques.  Including but not limited to:
  • Descriptive statistics (mean, median ,IQR, variance, std dev, skewness, correlation, kurtosis)
  • Statistical test (t-test, anova, chi-square, etc)
  • Statistical models (multiple linear regression, logistic regression, time series)
  • Segmentation techniques (cluster analysis, classification and regression trees, etc)
  • Ability to communicate statistical and analytical findings to a non-analytical audience.
  • Excellent interpersonal skills.
  • Basic SQL knowledge.
  • Strong oral and written communication skills.
  • Willingness to learn.
  • Passion for basketball.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for maximizing revenue by identifying business opportunities and selling D-League ticket products including, but not limited to full season tickets, partial plans and group ticket packages. In this position success is enhanced through outside sales appointments with businesses and outbound phone efforts along with using other sales tools such as Microsoft CRM and LinkedIn.  

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.
  • Identify new business opportunities by establishing professional and personal networks, proactively soliciting for and following up with sales leads while representing the organization at functions throughout the region.
  • Build relationships with prospective customers via outbound telephone efforts and enhance those relationships through face to face appointments.
  • Responsible for, but not limited to the sales of new full, partial and group ticket packages to both corporations and individuals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.
  • Provide world class customer service to account base to maximize renewal rates
  • Develop new prospects and referral opportunities by working all games and select FedExForum events.
  • Update and maintain customer information and payments using Archtics and CRM.
  • Actively participate in team member sales training and development opportunities.  
  • Contribute positively to sales team member culture through working relationships with all team members.
  • Work all D-League home games as well as other select sales and service events

Skills, Experience & Abilities

  •  Bachelor’s degree in Business, Sports Management, or related field preferred.
  • At least one-year of successful sales experience with a professional sports team or other sales focused organization preferred.
  • Ability to multi-task and maintain strong organization and time management skills.
  • Strong communication, written and interpersonal skills. 
  • Must be detail-oriented, a team builder and a team player. 
  • A creative, energetic, positive and self-motivated person.  Must be diplomatic, mature and professional.
  • Must have a passion for the sports and entertaintment industry

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. What is your current salary?
4. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
Customer Relationship Management (CRM) Manager- Full-Time - Miami HEAT (Miami, FL)

Description of the Position: 

  • Ensure the successful implementation and usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental users
  • Conduct end-user training on CRM system
  • Assist in the development of revenue campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential revenue leads
  • Assist Strategy group with lead management, data hygiene and data append initiatives
  • Assist with tracking the effectiveness of revenue campaigns through quantitative and qualitative analysis and management
  • Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored
  • Work with vendor(s) and in-house developers to create, as needed, customized MS Dynamics CRM solutions to enhance business process and maximize internal usage
  • Manage the design, testing and delivery of all new system functionality and enhancements
  • Serve as liaison between all internal departments, including but not limited to Ticket Sales, Season Ticket Membership, Sponsorship, Marketing, and more
  • Act as primary contact with CRM vendor
  • Assist users with day-to-day questions, problems, and issues related to CRM
  • Use business acumen, data gathering and analysis, and other sources of information to improve the overall revenue maximization and utilization of the CRM tool
  • Participate in regular meetings with management/leadership to review revenue statuses, opportunities, etc

Bachelor's degree, preferably in a technical competency or business related field. 3 – 5 years of successful CRM strategy implementation and management. Solid experience in Dynamics CRM in relation to improving revenue effectiveness. Demonstrated ability to create a business revenue process and implement. Demonstrated ability to teach/coach others how to sell utilizing a standardized business process and CRM tool. Demonstrated success implementing a new revenue tool with field organization with successful adoption. Strong knowledge of Ticketmaster / Archtics preferred. Experience in leveraging social media channels for lead generation preferred.


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Account Executive, Group Events

Department: Group Events

Reports to: Manager of Group Events

FLSA Status: Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas focusing on creating and selling group events/group experiences through group ticket inventory.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Top priority is to sell group tickets as well as full and partial season memberships and premium seating.
  2. Generate new sales revenue in full and partial season memberships by researching individuals, companies and industries.
  3. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  4. Expectations are 250 calls, 10 appointments set and 5 completed appointments every week.
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication in CRM.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Veritix is preferred.

Experience: Minimum one (1) year of sales experience is preferred. Customer service experience strongly preferred.

Education: Bachelor’s degree or equivalent combination of education and experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of business practices within professional sports preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Client Relations/Customer Service
Flash Team Member - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Flash Team Member

Department: Business Intelligence

Reports to: Sales Operations and Data Specialist

Date Modified: 2/24/2016

Position Summary/Objective: Individuals in this position will be responsible for directing crowd interaction and providing resolution for guests around flash seats and ticketing.

Essential Functions

  1. Reasonable accommodations may be made to enable individuals to perform these essential functions:
  2. Engage guests with energy and enthusiasm throughout the game.
  3. Welcome and direct fans to the primary arena entrances and access points, as well as specific points within the arena and inner concourse.
  4. Answer any questions/concerns of guests as they enter the building and navigate the arena.
  5. Assist Ushers with greeting guests, and using creative problem solving to resolve ticketing issues quickly at the door.
  6. Work with other team members at the resolution centers/tables inside the arena to diagnose and solve more complicated ticketing/flash seat issues.
  7. Ensure guests’ flash seat accounts are set up correctly to avoid any future complications.
  8. Continually enhance positive guest experiences with ticketing and flash seats.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong verbal communication skills required.
  2. Knowledge and experience working with laptops and mobile devices required.
  3. Ability to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to engage well with others.
  6. Ability to respond to any situation quickly and professionally.   

Experience: Previous customer service or hostess experience is preferred. 

Education: Pursuit of Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.: None required.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates during Timberwolves and Lynx home games. Work is both sedentary and active in nature. The position operates out of a sports arena. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. The noise level is loud during events. During events work is generally performed on the main court, around the concourse and bleachers/steps, as well as in the open skyway/arena walkway.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others in person. The employee frequently is required to remain in a stationary position, as well as operate computers and other mobile equipment, such as cell phones or other mobile devices. The employee may remain in stationary position for periods of time and is frequently required to ascend and descend bleachers/steps and traverse around the arena. Staff may assist with transporting equipment each game night weighing up to 20 pounds.

Travel

Position will not require travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?
3. Are you able to commit to working part-time hours for the entire length of the Lynx season (May-October)?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket and Lounge revenue utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty and Sports Property Events) as well as other sales products including, but not limited to MSG Entertainment (Radio City Christmas Spectacular, etc), Westchester Knicks and Nightly Suite rentals. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve.

  • Revenue generation across all properties
  • Servicing of accounts to provide an unsurpassed customer experience
  • CRM/ Archtics and other technology utilization to accurately track, forecast and manage client base

REQUIREMENTS:

  • Prior successful sales experience with proven track record of results
  • Positive, motivated personality with initiative to grow career on revenue generating side of business
  • Team player with ability to multi-task through selling multiple properties
  • Excellent communication skills, both verbal and written
  • Ability to use computer and ticketing technology programs

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Corporate/Premium Sales - Northern Arizona Suns D-League and Arizona Rattlers (Phoenix and Prescott Valley, AZ)

Job Purpose

The Corporate/Premium Sales Executive will be responsible for developing business opportunities including the sale of corporate partnerships and premium inventory for both the Northern Arizona Suns and the Arizona Rattlers. The candidate will focus on corporations and businesses throughout Arizona by actively prospecting and generating referrals.  The position can be based in Phoenix or Prescott Valley, but travel to other city is required.

Primary (Essential) Duties

  • Generate revenue through the sale of the following products: in-stadium signage and promotions, market activation, hospitality, entitlements, digital assets, premiums seating

  • Identify and develop new business prospects via networking, research, referrals, cold calls and face to face presentations.

  • Prepare and deliver integrated business proposals to prospective clients to maximize internal ROI and exceed expectations

  • Ability to consistently meet or exceed sales goals.

  • Utilize CRM system to manage current accounts, prospects, and provide detailed reports to executive staff.

  • Stay accountable for activity levels via outbound calls and appointments.

  • Work closely with executive teams to achieve departmental goals

  • Continually research new ideas from other teams/venues, sports leagues and other live entertainment groups that will enhance and improve brand

  • Seek out additional opportunities to provide additional stakeholders value

  • Assisting Executive Team with any additional requests

  • Building and fostering beneficial relationships with new and current members
  • Developing new business via phone sales and face to face presentations, both in arena and off property
  • Working during game nights – entertaining clients and answering customer service and sales questions
  • Attending team and community events for the purpose of maximizing sales opportunities
  • Networking with the local business area to acquire new business

Knowledge, Skills and/or Abilities

  • Elite sales background, positive attitude, mindset to hustle, strong communication skills and eagerness to learn are a must
  • Excellent relationship building skills and managing multiple relationships at the same time
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Strong interpersonal, verbal and written communication skills with the ability to effectively interact with team members

  • Excellent presentation skills

  • Ability to work on multiple projects concurrently and prioritize workload

  • Must be detail-oriented with good organizational skills

  • Excellent problem-solving skills including ability to take initiative
  • Proficient in Microsoft computer applications, specifically PowerPoint, Word, and Excel
  • Must be able to work flexible hours including weekends, evenings, and game nights as assigned

  • Access to key sponsorship-related contacts in Arizona preferred

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience is required
  • Minimum of 3 years sales experience (premium sales experience preferred)

Working Conditions and Physical Demands:

  • Flexible schedule required to include evenings, weekends, holidays and some overtime to meet business needs.
  • Must be available for all NAZ Suns and Arizona Rattlers home games, concerts and family shows, along with outside appointments and events as scheduled
  • Having reliable transportation in an effort to attend out of the office appointments and events as scheduled

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns and Arizona Rattlers are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years sales experience (premium sales experience preferred)?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 
•    Directly supervise the activation of contracted marketing partnerships
•    Manage sponsor expense in accordance to budget
•    Participate in strategic planning to meet sponsor goals / objectives
•    Leads specific projects as assigned 
•    Make decisions on behalf of marketing partnerships to best activate a contractual partnership
•    Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
•    Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
•    Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
     o Partner/Event “One-Sheet Recaps”
     o Partnership “Case Studies” or “Best Practices”
     o Monthly Partnership Updates
•    Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
•    Manage partnership engagement in departmental suite/hospitality area during select games 
•    Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
•    Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
•    Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
•    Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties
•    Compiles and communicates the department’s photo requests on a game by game basis 
•    Manages digital signage inventory and rotation formats on a game by game basis
•    Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong interpersonal skills and ability to problem solve
•    Strong verbal and written communication skills
•    Positive attitude and strong work ethic
•    Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
•    Must be able to lift at least 25 pound boxes
•    Extended standing during games and events
•    Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous activation experience? Explain.
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation and development of Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 

  • Generate revenue through the sale of “new” corporate partnership relationships
  • Make a high volume of dynamic cold calls, conduct client needs analysis and close business in a timely fashion
  • Effectively qualify leads and maintain an active pipeline of potential business opportunities
  • Foster existing corporate partner relationships to ensure retention and growth
  • Network and build positive long term relationships with key decision makers
  • Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and a clear understanding of partner’s marketing goals
  • Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
  • Maintain positive attitude and adapt to fast paced working environment
  • Successfully manage multiple projects/tasks simultaneously
  • Provide accurate and reliable reporting information to be used in forecasting and management updates
    • Significant understanding of CRM and participation in sales tracking for multiple properties
  • Demonstrate an understanding of marketplace on both a local and national level
  • Being present, punctual and engaged during all scheduled departmental meetings
    • Share best practices, challenges, opportunities, etc.
  • Assist and engage with prospects and partners during Suns/Mercury games and events as needed
  • Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

  • Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market
  • Effective negotiation skills
  • Proficient in Microsoft Office (Word, PowerPoint and Excel)
  • The ability to collaborate with a diverse group of stakeholders, gaining their trust, confidence, and respect as well as the ability to build consensus among stakeholders with varying interests and objectives

Experience/Education Requirements

  • Minimum of a Bachelor’s degree
  • Minimum of 3-5 years of successfully selling corporate partnerships in sports or other related industry

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Digital Operations Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The Digital Operations Coordinator is a key role in the day to day digital operations at Talking Stick Resort Arena.  This unique position is perfect for an energetic digital advertising guru with extraordinary attention to detail. The main duty of this role is to facilitate effective digital advertising initiatives through proactive cross-department communication. This role requires strong communication and project management skills, along with advanced knowledge of the digital space and advertising technologies.

Primary (Essential) Duties

  • Work closely with Digital Architects, Activation Team, and NBA Digital Media Ops out of New York to traffic website and mobile app ad positions for Suns, Mercury, and Talking Stick Resort Arena
  • Manage DoubleClick for Publishers account and provide detailed performance reports
  • Follow defined processes and serve as liaison between team and external parties to schedule campaign run dates
  • Proactively manage digital operations schedule, making sure tasks are scheduled and completed on time
  • Provide concise and accurate reports to colleagues and executive team members, including data exports and screenshots documenting performance
  • Understands the internal goals of the team, and the business goals of the client
  • Partner with technical staff to be implement analytics suites and tracking pixels per best practices
  • Research and study trends in digital advertising and analytics
  • Assist with CMS maintenance for various properties, as needed
  • Other duties assigned

Knowledge, Skills and/or Abilities

  • Proficiency with DoubleClick for Publishers
  • Strong understanding of web advertising best practices
  • Effective at communicating technical tasks and issues to non-technical staff
  • Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment
  • Ability to conceptualize, scope, and execute projects to strict deadlines
  • Proficiency with Content Management Systems and ability to edit basic HTML is a plus

Experience/Education Requirements

  • Related Bachelor’s Degree
  • Minimum of three years’ experience in digital advertising and analytics
  • Minimum of three years’ experience in Google/Adobe Analytics
  • Strong technical knowledge of digital marketing and social media advertising

Working Conditions and Physical Demands:

  • Must be able to walk and stand for extended periods of time
  • Must be able to lift and move up to 25lbs
  • Game day responsibilities and after-hours support, on occasion
  • May require limited travel

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of three years’ experience in digital advertising and analytics?
2. Do you have a minimum of three years’ experience in Google/Adobe Analytics?
3. Do you have a strong technical knowledge of digital marketing and social media advertising?


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Sales, Service, & Marketing: Client Relations/Customer Service
Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The individual in this position is responsible for designing and implementing programs to ensure the highest level of customer service for all events at the Talking Stick Resort Arena.

Primary (Essential) Duties

  • Design and implement programs to ensure we are providing the highest level of customer service for all events at the Talking Stick Resort Arena.
  • Create a strategic plan to identify customer service needs, develop objectives and measure our results.
  • Subject matter expert as it relates to Guest Experience.
  • Directs and oversees all aspects of the company’s customer service policies, objectives and initiatives.
  • Create and facilitate all customer service training for staff.
  • Liaison between on sight vendors and Sports Entertainment Services.
  • Design and implement an effective recognition program as it relates to Guest Experience.
  • Provide support to event staff in resolving event day guest issues and complaints.

Additional (Non-Essential) Duties:

  • Identify additional training and development needs for the company.

Knowledge, Skills and/or Abilities

  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Access
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Thorough understanding of company’s mission, Guiding Principles and Company Goals

Experience/Education Requirements

  • Three to five years of experience in customer service
  • Three to five years of experience in designing and facilitating training
  • Experience working professional sporting events or live entertainment shows preferred
  • Formalized training at a first-class venue/organization.

Working Conditions and Physical Demands:

  • A flexible schedule to include weekends, evenings, and some holidays, to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. • Do you have three to five years of experience in customer service?
2. Do you have three to five years of experience in designing and facilitating training?
3. Do you have any experience working professional sporting events or live entertainment shows?


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Corporate Development Manager - Sacramento Kings (Sacramento, CA)

Capsule Position Description:  Responsible for generating new business revenue through premium sales and corporate partnerships for the Sacramento Kings and the new Golden 1 Center. Position will also be responsible for new business developed through season tickets, partial plans, and suites/loft plans via phone, networking events and face to face presentation.

Key Responsibility Areas (KRA’s):

  1. Prospect new business within assigned categories.
  2. Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and potential partner presentations and proposals.
  3. Negotiates and finalizes the contractual process.
  4. Pro-actively provide service to partners and potential partners by identifying, addressing and exceeding expectations while maximizing value and ensuring return on objectives.
  5.  Identify and sell available premium inventory ticket products at Golden 1 Center.
  6.  Meet all daily and weekly goals as it relates to activity levels (calls, appointments, prospecting, etc).
  7. Meet and exceed all weekly, monthly and annual goals related to new business and retention.
  8. Generate qualified leads via outbound phone calls, face-to-face meetings, in-game entertainment and networking.
  9. Develop and maintain updated, concise weekly sales reports for all Premium Products and Corporate Partnerships.
  10.  Involvement in game day activities, promotions and sales for all events.
  11. Facilitate special projects as assigned.
  12. Additional related duties as assigned.

Qualifications and Requirements:                   

·         Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

·         Previous sales experience a must.

·         Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·         Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·         Must be highly organized with ability to multi-task.

·         Must have strong interpersonal communication skills.

·         Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

·         Strong customer service and interpersonal skills.

·         Must be proficient in Salesforce, Archtics, MS Word, Excel, PowerPoint and Outlook.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Tell me about your previous sports sales experience (specifically premium products and partnerships)?
3. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)

Start Date: May/June

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Sacramento Kings and Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing.  In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new era of the organization.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets for the Reno Bighorns. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Bighorns and Kings
• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, Reno Bighorn in-game initiatives and Bighorn events
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Marketing
Group Sales Account Executive - Salt Lake City Stars (Salt Lake City, UT)

If you've always wanted to work in the sports world, this is your chance to get your foot in the door. The Salt Lake City Stars are the official NBA D-League team of, and owned by, the Utah Jazz. Brand new to Salt Lake City this year, this job is an ideal opportunity to get in at the ground level and build something great.

Responsible for generating revenue through the selling of ticket packages, including group tickets, season tickets, mini plans and premium inventory via face to face presentations, phone calls, sales tables, and networking events. Core to this role is the ability to prospect, sell and service numerous group ticket accounts and manage many different group sales initiatives at once. Champion the company's Mission and Vision, and model the company Values.

Specific Duties and Responsibilities:

  • Protect the moral, legal and financial assets at the Larry H Miller Group of Companies.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Prospect and qualify all potential sales opportunities
  • Meet or exceed daily appointment and call expectations
  • Meet or exceed yearly sales goals
  • Effectively execute sales campaigns and training set forth
  • Efficiently manage workday as determined by Management
  • Maintain computerized records of all clients and prospects in our CRM and ticketing systems
  • Provide excellent customer service
  • Maintain and grow industry standard sales skills
  • Perform game-day responsibilities, including entertaining clients and fulfilling commitments
  • Other duties as assigned.

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor's degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of high level sales success
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

    Physical Demands

    Customer Service--the individual understands his/her role in providing service.
    • Must be able to lift 25 lbs.
    • Exposed to continuous walking, standing, twisting
    • Exposed to intermittent bending, squatting, kneeling and climbing stairs
    • Must be able to work in outside conditions, including snow, rain, wind and heat.

    Language Skills

    • Must be able to communicate in English

    To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports and Entertainment seeks a positive and passionate individual responsible for further developing, maintaining, and increasing Season Ticket and Group Ticket Sales for the San Antonio Spurs, Rampage, Stars, San Antonio FC, and AT&T Center Family Shows and/or Events with a strong focus on relationship sales and customer retention. This person must provide extensive customer service and continual development of relationships with customers, co-workers, and corporate sponsors. Base pay will include an annual salary and commission. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Meet or exceed weekly, monthly, and annual sales goals while exceeding client expectations in value and service.
  • Generate, Develop, and Maintain new and ongoing business and sales relationships.
  • Implement and Demonstrate outbound sales efforts by using sales and services best practices, prospecting, networking, lead generation, and data capture and personal database management.
  • Develop and Attain personal strategies, procedures, and goals to increase sales for SS&E Properties while committing to on-going sales training and development of best sales practices.
  • Greet, Support, and Serve current and potential clients daily and at games.
  • Assist and Support the Director of New Member Ticket Sales with all aspects of promoting and managing all SS&E Franchise properties and other department responsibilities.

This position is responsible for selling the following inventory:

  1. Season Tickets
  2. Premium Seating
  3. Partial Plans
  4. Group Seating

Qualifications: 

  • 2+ years of previous sales experience, sports and entertainment industry preferred.
  • Basic understanding of CRM.
  • Self-starter with an outstanding work ethic.
  • Proficient with Ticket Master Archtics Ticketing System preferred.
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Excellent communication, presentation, and listening skills.
  • Ability to work independently and coordinate multiple tasks.
  • Stand/Sit/Walk for long periods of time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. Do you possess at least 2 years of previous sales experience?
5. Identify your THREE (3) greatest strengths and explain why.
6. Describe your comfortable level with making a minimum of 60 calls per day. If comfortable, please describe any previous experience.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Box Office Ticket Seller
Assistant Box Office Supervisor - Toyota Center/Houston Rockets (Houston, TX)

General Description:

Ensure the daily operation functions of the Box Office are carried out according to the policy and organizational requirements. 

 

Essential Responsibilities:

 

  • To supervise the Seasonal Box Office Associates by assisting with ticketing and customer service.

  • To coach and develop Part Time Box Office Staff by addressing issues, solving problems, and regularly communicating with staff. To maintain our Rewards and Recognition program. To discipline and provide corrective training to employees violating established Box Office Policies and Procedures.

  • To plan for events by updating and maintaining: Google Drive (used to store event related information), Photoshop (used to create event maps), sales receipts, and Will Call (Claimed and Unclaimed).

  • To ensure that customers, internal and external, receive good customer service and have a positive experience. To resolve escalated customer service issues quickly using discretion and independent judgement.

  • To balance money collected by Part Time Box Office Staff. To process payments requests.

  • To assist the Box Office Supervisor in hiring Part Time Box Office Staff by reviewing potential candidate applications, scheduling interviews, conducting interviews.  

  • To assist the Box Office Supervisor by ensuring that Box Office Staff receive training and updates to deliver effective customer service.

  • To assist the Box Office Supervisor with the vault by preparing deposits, performing audits, and maintaining cash requirements. 

QUALIFICATIONS:

  • College degree preferred and 2-3 years of experience in Ticket Operations
  • Supervisory experience preferred
  • Knowledge of Veritix system or other computerized ticketing system.
  • Be available to work a flexible schedule that includes weekends, holidays, and a non-traditional work week based on building events.
  • Excellent computer skills to include proficiency with Microsoft and Photoshop.
  • Must be proficient in a fast-paced and stressful environment.
  • Must be able to multi-task with great attention to detail and maintain an organized work environment.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed considering the strong focus on external communications and relationships. 

*By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1.Yes/No Do you have 2-3 years of experience in Ticket Operations?
2. 2.Yes/No Do you have Supervisory experience?


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Sales, Service, & Marketing: Premium/Suite Service
Director of Premium Seating - Suites - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Director of Premium Seating -- Suites is responsible for creating standards and goals that support department/organizational objectives and the business plan. This position will craft a sales strategy specifically related to Utah Jazz Club products. By infusing innovation and accountability, they will manage and mentor their department to drive sales and hit annual business plan targets.

Primary Duties:

  • Communicate regularly with VP of Premium Seating to understand the overall strategic direction of the department
  • Maintain a substantial premium partner account list built with a mix of Club and Suite product accounts, generate and develop new partner accounts
  • Hire, manage, and train Premium Seating Sales Executives and Service Managers to ensure unity as a department and maintain the highest level of customer service and retention
  • Work with marketing to develop and execute proper marketing plans to sell Premium Seating
  • Accompany Premium Seating Sales Executives on sales calls for key accounts and as needed for mentoring purposes
  • Manage within the boundaries of the department budget. Hold staff accountable for their influence on the budget. Report budget variances to VP of Premium Seating. Look for opportunities to improve margins by increasing revenue, reducing expenses, improving efficiencies
  • Other duties as assigned
  • Be a student, be a teacher, be a leader
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do
  • Protect the legal, financial, and moral well being of the company
  • Exemplify the Larry H. Miller Group of Company values

Qualifications:

  • Bachelor degree or the equivalent training and experience.
  • Minimum of 5 years of experience with a background of sports sponsorship/ticket sales or related field preferred
  • Experience successfully managing a sales team
  • Must be proficient in database applications (preferably Microsoft CRM) and Excel, as well as other Microsoft Office applications: Word, Excel, and Outlook. Knowledge of ticketing software a plus
  • Experience managing a department budget
  • History of consistently achieving or sustaining sales goals
  • Must possess problem solving and decision-making skills. Ability to prioritize workload in a fast-paced environment and handle multiple tasks
  • Must work well in team environment
  • Able to work flexible schedule when required, including evenings and weekends

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally
  • This person must be able to observe, inspect, estimate and assess
  • The person must be able to sit or stand for long periods of time
  • This person must be able to lift 20 lbs.

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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Director of Corporate Partnership Operations - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Director of Corporate Partnership Operations will be responsible for the coordination of inventory data entry, order entry, reporting, training and troubleshooting for the Corporate Partnership sales and service teams. Candidate will provide hands-on onboarding and training to new hires and regular training to the existing group to ensure accuracy and efficiency of the data entry process. Candidate will also work closely with sales and service management teams and act as the liaison with the LHMSE CRM and Analytics teams to fulfill the needs of the Corporate Partnership team.

Primary Duties:

  • Coordination of inventory descriptions, entry and reporting needs with IT and Analytics departments
  • New Hire onboarding and training for CRM use and processes
  • Ongoing training for existing staff for CRM use and processes
  • Become the "super-user" regarding CRM for the Corporate Partnership group
  • Oversee Traffic department and ensure accurate and efficient use of WideOrbit Software
  • Identify the root causes of poor data quality, develop a plan to remediate issues and lead training to ensure implementation of the plan
  • Assist CRM Team to design sales processes to work hand in hand with CRM
  • Work with Sales and Service Staff to find solutions to road blocks
  • Work with Corporate Partnerships leadership, CRM and Analytics teams to develop and ensure accurate and timely reporting of sales data
  • Liaison with other departments to coordinate changes, new processes and introduce new inventory & rates
  • Other duties as assigned.
  • Be a student, be a teacher, be a leader.
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do.
  • Protect the legal, financial, and moral well being of the company.
  • Exemplify the Larry H. Miller Group of Company values.

Qualifications:

  • BA/BS degree in a related business field or equivalent experience
  • Two (2) years of experience working with sales group to manage requirements of a CRM, time within a management capacity is preferred
  • Attention to detail and aptitude for analyzing complicated systems and processes
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals.
  • Previous sales or sales support experience is preferred
  • Ideal candidates will have advanced modeling skills, knowledge of KORE ProSports Software tools, understanding of Microsoft SQL and relational databases, Microsoft Dynamics CRM experience, and experience working in a cross functional and entrepreneurial culture.
  • Working knowledge of WideOrbit Traffic System
  • Excellent written and verbal presentation communication skills.

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate and assess.
  • The person must be able to sit for long periods of time.
  • This person must be able to lift 20 lbs. 

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Sales, Service, & Marketing: Premium/Suite Service
Premium Seating Service Manager - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Premium Seating Service Manager will build and strengthen authentic relationships with the premium seating account base through ongoing strategic communication (in-person, phone and e-mail) and the creation and implementation of individualized service plans.

Primary Duties:

  • Deliver service that is personal, creative, timely and exceeds client and organizational expectations
  • Assist in renewal, upgrade and add-on processes for assigned accounts to meet and exceed individual, departmental and organizational goals
  • Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
  • Demonstrate a positive attitude, support company initiatives with peers and customers and embrace change. Show tenacity and resilience.
  • Assist in the development and implementation of customized programs, benefits and events for premium seating account base, including working at Utah Jazz games, Salt Lake Bees games, and Vivint Smart Home Arena events
  • Support the broader sales, service and marketing functions and objectives of the organization
  • Maintain detailed records in CRM to support sales efforts as defined by the organization
  • Work closely with team and arena departments (i.e., food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnership) to ensure world class entertainment experiences for premium seating account base and other guests.
  • Achieve minimum touch point, customer satisfaction surveys and other engagement metrics that are established
  • Other duties as assigned
  • Be a student, be a teacher, be a leader
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do
  • Protect the legal, financial, and moral well being of the company
  • Exemplify the Larry H. Miller Group of Company values

Qualifications:

  • Bachelor's degree or the equivalent training and experience.
  • Minimum of two years customer service or hospitality industry experience working with premium clients. Team sport activation or related sports marketing experience preferred.
  • Proven ability to establish rapport with others and build strong interpersonal relationships.
  • Needs to be a positive team player who is detail oriented, self-motivated, flexible, energetic, outgoing, and resilient.
  • Must possess exceptional communication skills and the ability to effectively handle conflict management.
  • Must be analytical and possess creative problem solving and decision-making skills. Ability to organize and prioritize workload in a fast-paced environment.
  • Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM a plus.
  • Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

Physical Requirements:

  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate and assess.
  • The person must be able to sit or stand for long periods of time.
  • This person must be able to lift 20 lbs.

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Sales, Service, & Marketing: Premium/Suite Sales
Premium Seating Sales Executive - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Premium Seating Sales Executive is responsible to develop and retain premium seating revenue to achieve annual revenue goals as defined by the annual business plan.

Primary Duties:

  • Maintain a premium partner account list built with a mix of Club and Suite product accounts
  • Proactively prospect, present, and close new premium seating products offered by the Utah Jazz, Salt Lake Bees, and Vivint Smart Home Arena
  • Schedule, coordinate, and conduct face to face appointments to gain business insight and comfort recommending a specific product to fit goals of prospective clients
  • Ability to deliver presentations to high-level executives with a focus on providing business solutions through premium seating products
  • Maintain up-to-date sales pipeline to monitor real time sales progress
  • Maintain detailed records in CRM to support sales efforts as defined by the organization
  • Act as primary point of contact for premium clients regarding their game day experience -- ensure customer satisfaction, resolve ticket issues and coordinate special access
  • Maintain an active role in Utah Jazz game day experience to develop relationships and generate new leads
  • Demonstrate commitment to teamwork in order to achieve department and organization goals
  • Provide exceptional customer service
  • Makes decisions guided by precedent and based on company policy
  • Other duties as assigned
  • Be a student, be a teacher, be a leader
  • Be a good teammate, contribute positively to a winning culture, and be respectful.
  • Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do
  • Protect the legal, financial, and moral well being of the company
  • Exemplify the Larry H. Miller Group of Company values

Qualifications:

  • Bachelor's degree or the equivalent training and experience.
  • Minimum of two years customer service or hospitality industry experience working with premium clients. Team sport activation or related sports marketing experience preferred.
  • Must be proficient in database applications (preferably Microsoft CRM) and Excel, as well as other Microsoft Office applications: Word, Excel, Access, and Outlook. Knowledge of ticketing software a plus.
  • Demonstrated ability to work independently, self-motivate, and thrive in a competitive work environment.
  • Professional committed to achieving excellence in sales, with superior communication skills and work ethic.
  • A strong desire to succeed and an eagerness to learn are also necessary.
  • History of consistently achieving or sustaining sales goals.
  • Needs to be energetic, friendly, highly organized, and detail oriented.
  • Must possess problem solving and decision-making skills. Ability to prioritize workload in a fast-paced environment and handle multiple tasks.
  • Must work well in team environment.
  • Able to work flexible schedule when required, including evenings and weekends

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Sales, Service, & Marketing: Marketing
Assistant, Youth Basketball (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview:  To assist the Junior Wizards Youth Basketball Summer programing for Summer 2017

Responsibilities:

  • Process registrations for basketball camps
  • Actively seek out new camp participants
  • Attend all Junior Wizards summer camps and clinics
  • Help execute Junior Wizards special events as needed
  • Assist Youth Basketball Manager and marketing department general administrative needs
  • Other duties as assigned

 Minimum Qualifications:

  • Studying for or have completed a Bachelor's degree in Sports and Fitness Management, Physical Education or a sports/recreation related field
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office products
  • Ability to handle fast-paced, sometimes high-stress environment
  • Dependable and detail oriented
  • Ability to take initiative, be self-motivated and work independently with limited supervision
  • Valid Driver’s License
  • Flexible schedule to include weekends, evenings, and holidays
  • Must be able to lift and move up to 25 pounds
  • Ability to stand and walk for an extended periods of time

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Marketing
Manager, Youth Basketball (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: The Manager, Youth Basketball is responsible for developing, implementing, and evaluating youth basketball programs in the greater DMV community. The Manager will consult with youth and organizations that represent youth to determine their needs and develop programs in response to those needs.

Responsibilities:

  • Research and develop youth basketball programs as an extension of the Washington Wizards and Jr. NBA brands
  • Develop a player and coaching system that meets the development of both players and volunteer coaches at all levels (beginner to advanced)
  • Conducts workshops for players and volunteer coaches
  • Formulates rules and regulations for teams
  • Develops a comprehensive coaching manual for the program
  • Develops a coaching philosophy and playing style that represents the Wizards and the overall Jr. NBA program
  • Sets goals for the programs instructors and volunteers
  • Develops positive relationships with participants, coaches and parents
  • Assists in the evaluation of programs, maintains accurate records, and distributes information to coaches
  • Other duties as assigned

 Minimum Qualifications:

  • Bachelor's degree
  • Five years of experience in sports coaching at the high school, junior college, university, semi-professional or professional level are required; or five years of experience playing the relevant sport at the university, semi-professional or professional level; or five years of experience managing or developing a large youth sports program
  • Four years of compensated experience in sports coaching at the high school, junior college, university, semi- professional or professional level; or four years of compensated experience playing the relevant sport at the semi-professional or professional level; or four years of compensated experience in managing or developing a large youth sports program may be substituted for the degree requirement on a year-for-year basis
  • Experience as a volunteer coach in basketball may be substituted for the experience requirement on a two-for-one year basis

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Executive - Windy City Bulls (Hoffman Estates, IL)

POSITION OVERVIEW:

The Windy City Bulls are seeking a highly motivated, organized and dedicated candidate to fill the position of Ticket Executive for the upcoming season. This position will work directly with the ticket sales staff to sell season tickets, partial plans and group packages via phone calls, face-to-face appointments and special events. Candidate must be a team player willing to help out wherever they are needed, including other departments within the organization.

KEY RESPONSIBILITIES:

The Ticket Executive will be responsible for fulfilling the following:

  • Meet and exceed department and individual sales goals for the organization.
  • Proactively create new business opportunities through existing customers, prospecting and CRM leads.
  • Develop new contacts with groups and organizations via phone calls, networking events, and face-to-face presentations that lead to sales of season tickets, partial plans, group ticket plans and corporate sponsorships.
  • Develop and maintain a database of potential group and season ticket customers.
  • Renew and service all group, season ticket and single game ticket clients.
  • Assist with group events/initiatives, sales department hospitality and guests before and during games.
  • Make phone calls during the season and off-season to maintain personalized, consistent contact with season ticket holders and group leaders.
  • Work with the Box Office to print tickets, update reports, etc.
  • Perform other customer service and operational duties in season as assigned. May be responsible for spending time on a non-ticket sales function as part of this role.

 QUALIFICATIONS:

  • Bachelor’s Degree with business focus or equivalent work experience
  • 1-2 years of experience in minor league sports team sales, general business sales, or sports management is preferred
  • Proficient in Microsoft Office software programs, as well as CRM and ticketing software; expertise in Paciolan Ticketing System a plus
  • An enthusiastic and collaborative team player with a positive attitude and strong work ethic
  • Highly organized, detail-oriented and strong time management skills
  • Excellent verbal/written communication skills with the ability to present ideas clearly and concisely
  • Ability to work flexible hours, including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience selling tickets for a professional minor league sports franchise? [Yes/No]
2. If yes, have you focused on a particular area of ticket sales (i.e. season tickets, groups)?
3. If yes, what did you generate on average annually in personal sales?
4. Have you previously worked with the Paciolan ticketing system? [Yes/No]
5. Are you available to work game nights, weekends and holidays? [Yes/No]


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