Current available jobs in Sales, Service, & Marketing:


» Account Executive - Agua Caliente Clippers (Ontario, CA)
» Director, Ticket Sales - Agua Caliente Clippers (Ontario, CA)
» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Coordinator, Fan Experience - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)
» Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)
» Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)
» Coordinator, Suites Services - Brooklyn Sports & Entertainment (Brooklyn, NY)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)
» Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)
» Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)
» Director of Marketing & Sales Support - Dallas Mavericks (Dallas, TX)
» Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Ticket Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)
» Graphic Designer - Houston Rockets (Houston, TX)
» Group New Business Development Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)
» New Business Development Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)
» Manager, South Bay Lakers Business Administration - Los Angeles Lakers (El Segundo, CA)
» Manager, Marketing Engagement (FedExForum, G-League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)
» Social Media Strategist - Memphis Grizzlies (Memphis, TN)
» CRM Coordinator - Memphis Grizzlies (Memphis, TN)
» Sr. Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Customer Relationship Management (CRM) Manager- Full-Time - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Manager, Data Architecture and Integration - Miami HEAT (Miami, FL)
» Business Intelligence Analyst - Miami HEAT (Miami, FL)
» Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
» Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)
» Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)
» Partnership Activation Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Box Office Ticket Seller (Part-Time/Seasonal) - Monumental Sports & Entertainment (Washington, DC)
» Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)
» Ticket Operations Coordinator - Oklahoma City Thunder (Oklahoma City, OK)
» Game Presentation Coordinator - Philadelphia 76ers (Camden, NJ)
» Sales Associate - Philadelphia 76ers (Camden, NJ)
» Events and Booking Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Activation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Event Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Email and Database Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Partner Business Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)
» Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)
» Group Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» Director of Marketing and Sales Analytics - Utah (Salt Lake City, UT)
» Partner Services & Integration Manager - Utah Jazz (Salt Lake City, UT)
» Washington Wizards Summer 2017 Promotional Staff (Part-Time) - Washington Wizards (Washington, DC)
» Ticket Executive - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Ticket Sales
Account Executive - Agua Caliente Clippers (Ontario, CA)

Job Summary

Our Account Executives are sports industry professionals focused on building relationships with Agua Caliente Clippers patrons, the LA Clippers’ NBADL team located in Ontario, CA. All A/E’s will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments.

Principal Duties and Responsibilities

·         Seek out and qualify all potential sales opportunities.

·         Meet or exceed daily call and appointment goals.

·         Meet or exceed monthly and yearly sales goals.

·         Effectively execute all assigned sales campaigns and training.

·         Maintain accurate records of all clients and prospects in our CRM and ticketing systems.

·         Provide excellent customer service.

·         Perform game-day responsibilities, including entertaining clients and creating new business opportunities.

·         Performs other duties as required.

Characteristics / Qualifications

·         Bachelor’s degree from an accredited college or university is preferred.

·         Maintain high level sales skills with a proven track record of 1-2 years of sales success.

·         Polished presentation skills with the ability to communicate to clients and colleagues

·         Ability to work all home games including evenings, weekends, holidays as required.

·         Ticket software experience is preferred.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Director, Ticket Sales - Agua Caliente Clippers (Ontario, CA)

Job Summary

The Director of Ticket Sales is the team leader responsible for increasing the revenue generating capabilities of the ticketing operations and ticket functionality for the Agua Caliente Clippers, the LA Clippers’ NBADL team.  This role is tasked with selling the Clippers’ ticket inventory to individuals, businesses and organizations in the community through prospecting and cold calling new and existing clients.  The ideal person will have demonstrated experience in driving performance, managing a diverse team and ensuring that all team members meet weekly and monthly sales activities and goals.  S/he must develop and implement solutions that maximize the profit generated through ticket prices, products, and packages sold to customers and clients.

Principal Duties and Responsibilities

·        Provide overall leadership and establish a positive sales culture for the ticket sales department through the hiring, training, coaching and daily mentorship of all ticketing staff to achieve team established team individual ticketing and related business annual revenue goals.

·         Generate revenue through selling all Agua Caliente Clippers ticket inventory: season tickets, flex plans, groups and suites, to meet weekly and monthly sales goals. Establish, communicate and track individual and team sales activity and revenue goals.   

·         Develop and maintain client database through new customers prospecting, cold calling, community events, networking and referrals. 

·         Work closely with Team President to create, plan and implement competitive ticket pricing strategies that correlates with dynamic and creative season, flex, group ticket and nightly suite sales strategies and campaigns to maximize revenue opportunities.

·         Oversee the development and implementation of ticket retention and customer loyalty programs. Develop customer service principles, systems, and processes that permeate all sales and service functions. Help determine events and experiences that will enhance the customer experience and build brand loyalty.

·         Manage various in-game assets/fan experiences in order to maximize ticket sales.

·         Develop unique campaigns & execute group sales plans for theme nights.

·         Collaborate with strategic vendors/third-party entities to create departmental efficiencies and maximize ticketing revenue through timely delivery of ticketing products and services. Ensure maximum utilization of our CRM, other database and ticketing systems to effectively prospect, sell, retain and track results.

·         Act as primary liaison with ticketing software platform to address all technical ticketing support and build season, group and single-game ticket types, as well as efficiently process all ticket orders in a timely manner.

·         Produce timely, accurate reporting that monitors the progress of the sales team individually and collectively.

·         Oversee all designated gameday ticketing operations including - but not limited to – ticketing interns, ticket takers, ticket office, box office, and will-call operations that meets customer service standards established by the team. 

·         Collaborate with all internal department regarding the overall ticket sales efforts and related team game day functions.

·         Establish and provide on-going review policies and procedures that support the seamless execution of strategic initiatives.

·         Develop and manage department budget; responsible for leveraging ticket resources to maximize revenue while controlling costs. Report on budget variances and forecasts.

 

Characteristics / Qualifications

·         Bachelor’s degree with at least three years of relevant experience.

·         Strong leadership and sales skills with an emphasis towards motivating and developing an effective team.

·         Proven success in running a ticketing sales organization in the sports industry and meeting or exceeding sales goals.

·         Strong leadership skills and the ability to train, mentor and develop an effective sales team and culture.

·         Experience with CRM systems.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our summer and fall 2017 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Fan Development
Coordinator, Fan Experience - Atlanta Hawks & Philips Arena (Atlanta, GA)

JOB DESCRIPTION

Under the leadership of the Manager, Fan Experience-Events, the coordinator oversees logistics related developing and executing all Atlanta Hawks community activations, special appearances, special events and other events as assigned including games as assigned.  The goal of the position is to help create a fun, unique, innovative and memorable fan experience and support the overall event strategy.

Essential Duties and Responsibilities:

·         Manage internal and external appearance request process for Cheerleader, Mascot and Flight Crew (part time brand ambassadors) activation inquiries; schedule, coordinate and track appearances and outcomes

·         Attend community, sponsor and special events as needed to ensure effective activation and maintain quality standards

·         Oversee School Assembly Program efforts including scheduling, communication with contacts and staff, script updates, and event logistics (set up, execution, breakdown, evaluation)

·         Manage storage unit to maintain current inventory needed to execute on out of arena and in-game elements

·         Assist with executing special events including but not limited to 5K, Draft Party and team events

·         Manage vehicle fleet including upkeep, service and loading/unloading for all events as needed

·         Assist with flight crew scheduling and events as assigned

·         Update master activation calendar using Excel and Google Docs

·         Oversee event prep work including scheduling vehicles, creating activation check lists, loading vehicles, and coordinating premium item distributions.

·         Manage payroll for part-time staff

·         Assist with concourse layout and structure on game days to support interactive fan elements and activations, including assisting with Philips Experience activities

·         Assist with special projects and events as needed

Qualifications and Requirements

·         Bachelor’s degree in Business, Marketing, Communications, Sport Marketing or related field

·         Experience with special event coordination and promotions

            o   Strong written and verbal communication required

            o   Ability to be a team player and collaborate effectively with different stakeholders

·         Entertainment savvy with an idea of current pop culture trends

·         Creative, innovative and self-motivated problem solver

·         Excellent organizational, administrative, communication and time management skills

·         Ability to think strategically and quickly in a high pressure environment

·         Ability to work non-traditional business hours, including weekends and holidays, as needed

·         Able bodied and capable of lifting up to 50 pounds

·         Outstanding people skills that allow you to build relationships with internal/external clients at all levels of an organization

·         Must have clear driving record, a current driver’s license and be comfortable with operating large company vehicles

·         Proficient in Microsoft Word, Excel Outlook, and Google Docs

Preferred Skills 

·         Prior experience working and managing event activations

·        Prior professional sports experience

·        Strong knowledge of NBA basketball

 


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Brooklyn Nets (Brooklyn, NY)

I. SUMMARY

Brooklyn Nets seeks an Inside Sales Representative (s) to participate in an 11-month intensive entry-level sales program during which he/she will prospect and sell all season ticket plans offered for Brooklyn Nets at Barclays Center in Brooklyn, NY. Position participates in special projects/project team(s) as assigned, to identify potential customers within the metropolitan area and support overall departmental objectives. 

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Generate ticket sales revenue by cold calling area companies and individuals to set up face-to-face appointments and finalize sales of Brooklyn Nets All Access Passes, Full Season and Partial Season ticket plans, as well as other Barclays Center events;
  •  Generate leads by researching prospective clients within the metropolitan area and generating referrals;
  •  Achieve and exceed monthly and annual individual goals set by the Manager of Inside Sales;
  •  Attend Brooklyn Nets home games to promote the team, entertain prospective clients, and/or staff a ticket sales table on the concourse for in-game selling of ticket plans;
  •  Attend special Brooklyn Nets events such as Barclays Center Business Alliance meetings and other lead generating networking events in the region;
  •  Responsible for making 80-100 phone calls per shift.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty exceptionally.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience

  •  Bachelor’s degree required;
  •  Sales experience is a plus;
  •  Competencies in face-to-face presentations and event selling;
  •  Proficient with Microsoft Office, Outlook and related software skills;
  •   Strong time management and organizational skills;
  •   Excellent verbal and written communication skills, exuding a high level of energy and enthusiasm; 
  •   Excellent telephone manner.

B. Knowledge/Skills/Abilities

  •  Must have the ability to maintain an impeccable professional appearance;
  •  Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  •  Must have a strong sense of self-awareness and emotional intelligence;
  •  Must be able to maintain confidentiality and use the utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability in serving others as one of the primary functions of their job;
  • Must be self-directed and able to work independently;
  • Must be a flexible & reliable team player, both within own department and within the company as a whole;
  •  Must have a high level of communication skills and be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, written, face-to-face, over the phone, etc.) and being attuned to others through strong active listening skills; 
  •  Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  •  Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C. Certifications

None required.

IV. WORKING CONDITIONS

A.     Travel Requirements

Frequent Traveler (10 – 50% travel), the bulk of which is within the New York metropolitan area.               

B.     Physical Demands

This position requires the ability to lift up to 10 pounds

C.     Work Environment

The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games and other special events. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) develops and operates state-of-the-art venues and manages premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and Nassau Veterans Memorial Coliseum presented by New York Community Bank, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders. 

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by American Express.

The New Coliseum Presented by NYCB, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

I. SUMMARY

Under general direction and supervision, this position is responsible for sale of all ticket inventory including premium club seating, single game suite rentals, season ticket packages, and group seating.  This is a full time position that offers the potential for career growth to successful individuals within our organization.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells premium club seating, single game suite rentals, season ticket packages, and group seating through relationship building through the business community, and following up on inbound leads and prospecting cold calls.  This person also has the ability to cross-sell other Brooklyn Sports & Entertainment assets, including other Barclays Center events, including the New York Islanders as well as Nassau Coliseum events;
  • Contacts, schedules, and conducts in-person and phone presentations with appropriate decision makers within targeted accounts;

  • Meets and exceeds all weekly, monthly and annual sales, phone, and appointment goals set by the Director of Brooklyn Nets Ticket Sales;

  • Participates with in game activities including, but not limited to visits to suites/seats, prospect entertaining, and complaint resolution;

  • Tracks and provides accurate, regular reports for management detailing sales activities, pipeline status and pending deals;

  • Attends special events such as Nets Hospitality Functions, Business Clubs, Chamber of Commerce meetings and other live lead generating opportunities;

  • Works with the marketing department and sales staff in order to generate customer leads and promote public awareness;

  • Participates in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years of experience working in sales (preferably in ticket sales for a professional sports franchise);

  • Experience working with database applications.

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service, interpersonal communication skills (verbal, nonverbal and written) and active listening skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have experience with face-to-face presentations and event selling;

  • Must be proficient with Microsoft Office, Outlook and related software skills;

  • Must have strong time management and organizational skills;

  • Must be able to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently by prioritizing tasks and creating defined goals and objectives;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales (NYCB Live) - Brooklyn Sports & Entertainment (Uniondale, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling NYCB Live and Long Island Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on NYCB Live events;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Ticket Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

 Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other NYCB Live events as needed.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Premium/Suite Sales
Coordinator, Suites Services - Brooklyn Sports & Entertainment (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I.  SUMMARY

Under general direction and supervision, this position is responsible for supporting the Suite Service and Sales team to ensure that best-in-class customer service is provided to Barclays Center suite clients.  The Suite Services Coordinator is relied upon to manage information regarding suite clients/prospects, to provide assistance at events and to participate in special projects that support department objectives.  This is an hourly position that offers the potential for career growth to successful individuals. This position reports directly to the Manager, Suite Services.

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages the suite client database, specifically, ensuring that the following information is current and in the system: contact information, terms of SLA, events assignments, tracking/shipping details, etc.;
  • Assists the Suite Services team in the preparation of materials for suite presentations, mailing campaigns and appointments;
  • Coordinates with the Box Office to handle monthly suite ticket shipments;
  • Helps the Suite Service and Sales team at suite prospecting events;
  • Attends and provides assistance to suite clients at Barclays Center events;
  • Ensures the proper system for invoicing and billing between the Suite Services and Finance departments;
  • Assists in Suite Services budget tracking, Purchase Orders, Purchase Requisitions and Check Requests for ordering materials, collateral and merchandise for the department;
  • Participates in all other projects, as assigned, to support the Suite Services department objectives;
  • Receives and fulfills requests for additional tickets to Barclays Center events;
  • Collects RSVP’s for a variety events, including events for prospecting, retention, and appreciation;
  • Provides upcoming event lists to all suite clients bi-weekly and as requested;
  • Compile suite assignment lists for each event and distribute to all necessary departments;
  • Communicate directly with suite clients to provide event invites, receipts and other important announcements;
  • Manager relationship with parking vendor for VIP parking;
  • Attends meetings with various departments to discuss upcoming initiatives throughout the organization;
  • Establishes strong relationships with suite clients;
  • Assists with company-wide suite sales initiatives;
  • Assist in generation of any service materials;
  • Performs other duties assigned.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A.  Education and/or Experience

  • Bachelor’s degree required;
  • 1-3 years of business experience (sports and entertainment is preferred).

B.  Knowledge/Skills/Abilities

  • Must have experience working with database applications;
  • Must be proficient in Microsoft Office, Outlook and related software skills;
  • Must possess strong time management and organizational skills;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must have an interest and ability to serve others, as this is one of the primary functions of the position;
  • Must be self-directed and able to work independently;
  • Must be a flexible and reliable team player, both within own department and within the company as a whole;
  • Must possess strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal and written) and being attuned to other through strong active listening skills;
  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must be able to identify problems, their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasons, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.  Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however, is also expected to attend games and other Barclays Center events that may take place on evenings, weekends and holidays. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

As the Account Executive, Premium Sales you will be responsible for generating new business revenue through premium sales efforts.You will also be accountable for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing extraordinary service to premium and luxury customers.

Essential Duties and Responsibilities

  • You will need to meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
  • Meeting or exceeding yearly sales goals as established by manager
  • Building and fostering beneficial relationships with new and current accounts
  • We will need you to regularly attend networking and chamber events
  • Inventing and effectively implementing personally developed business plans
  • Handling all incoming sales calls
  • Generating substantial group tickets sales through segmented categories
  • Prospecting and qualifying all potential sales opportunities
  • Effectively executing sales campaigns and training set forth by your supervisors
  • Efficiently managing workday as determined by management
  • Maintaining computerized records of all clients and prospects through CRM system
  • Assisting customer service efforts during renewal campaigns
  • Renewing and retaining luxury accounts as assigned by management
  • Servicing accounts for all events in Spectrum Center
  • Assisting with the planning and execution of all luxury and premium seating special events
  • Maintaining and growing industry standard sales skills
  • Staying current with new information, techniques and technology concerning the customer service industry and share quality practices with the NBA and other clubs and arenas.
  • Tracking accounts receivables as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree in Business, Sports Management, Marketing or related field
  • Ability to work as a standout colleague and member of the sales team
  • Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
  • Consistent track record of sustained high level sales success
  • Proficient in computer software programs
  • Strong organizational skills
  • Excellent communication skills including verbal and written
  • Extraordinary customer service skills
  • Ability to present sales materials to large groups and clients
  • Ability to multi-task and communicate in a dynamic environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Membership
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. As the Account Executive of Membership Sales you will sell season tickets, partial plans, group tickets and premium inventory.

Essential Duties and Responsibilities

  • You are expected to meet or exceed daily call and appointment expectations and yearly sales goals
  • Handling all incoming sales calls
  • Prospect and qualify all potential sales opportunities
  • Effectively executing sales campaigns and training set forth
  • Maintaining computerized records of all clients and prospects with our CRM system
  • Providing excellent customer service
  • Maintaining and growing industry standard sales skills
  • Performing basic office functions as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Consistent track record of 2-4 years of high level sales success
  • You will present sales material to large groups and clients
  • Maintain the highest level of confidentiality
  • Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Flexibility – adapts to change in the work environment and manages competing demands
  • Dependability – consistently at work on time and responds to manager’s instructions
  • Ability to work extended hours including nights, weekends, holidays and travel as needed
  • Thrive in a dynamic, deadline driven environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Operations
Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Coordinator of Ticket Operations is responsible for working on all aspects of ticketing operations for the NBA Charlotte Hornets and the Spectrum Center servicing Hornets and arena ticket-holder accounts focusing on plan and single event ticket sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide direct support to sales staff by coordinating order processing and system input
  • Distribute full season, partial plan and single game tickets in an efficient manner adhering to tight production and sales timelines
  • Accurate fulfillment and timely processing of all account payments and ticket orders
  • Update customer accounts in ticketing system as required
  • Provide operational support to season and group sales efforts as needed
  • Assist the Box Office on event days, including Hornets and other arena events, helping to coordinate game night staffing and proactively managing patron issues
  • Provide support for special events (such as select-a-seat)
  • Assist sales staff/season ticket services with renewal and extension process of all ticketing products
  • Event management responsibilities include working with the Senior Director, Arena Ticketing;
  • Event management responsibilities include communication with promoters, building events in Ticketmaster, and show settlements;
  • Standard office procedures including filing, labeling and mailing
  • Other duties as assigned

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business, or Accounting
  • Experience with Ticketmaster (both classic and Archtics platform) preferred but not required
  • 1+ years of box office operations experience preferred
  • Understanding of sports and arena management
  • Skills to work independently, and operate well under pressure to meet tight deadlines
  • Ability to problem solve
  • Interpersonal skills to work with many different personalities
  • Passion and focus to think strategically and enable operations
  • Ability to handle multiple tasks simultaneously while thriving in a fast-paced environment
  • Ability to drive toward specific goals and results
  • Proficiency in Excel, PowerPoint and other computer software
  • Evening and Weekend work hours required

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Sales & Marketing Management
Director of Marketing & Sales Support - Dallas Mavericks (Dallas, TX)

Position Reports to: VP, Marketing & Communications 

Tasks and Responsibilities:                

  •  Assist VP Marketing & Communications with developing, planning, implementing, analyzing, managing and budgeting current and new marketing programs & initiatives to generate ticket sales revenue and engagement.
  • Work closely with Ticket Sales Senior Staff to effectively market tickets, communicate to season ticket holders, and identify target markets and customers throughout season.
  • Develop and help execute strategic marketing to extend brand awareness, build customer engagement and generate/meet revenue goals.
  • Contribute to the formulation and implementation of season’s marketing plan and the development of goals and objectives.
  • Responsible for creating, executing, and fulfilling advertising and promotional support for ticket sales, service & retention, group sales, premium sales, camps & community basketball, and merchandise. 
  • Management of copy and creative to supplement the above through TV, radio, print, website, outdoor, email, team collateral, digital, social and incremental barter with advertising mediums in the market.
  • Concept and manage team collateral: season ticket holder renewals, season ticket holder gifts, ticket incentives, tickets, premiums, calendars & schedules, etc.
  • Manage relationships with key partners/vendors to effectively market team inventory.
  • Negotiate barter/promotional agreements with major media outlets including outdoor, print, digital, etc to further support or enhance team programs.
  • Work closely with and build relationships with NBA on team and league level, sharing and creating best practices across league.
  • Manage and/or assist with event planning for ticket sales related events: ticket loyalty events, season ticket holder perks, season ticket holder appreciation events, draft, tipoff events, etc
  • Manage and drive digital marketing. Plan, execute and measure results to drive revenue and engagement for team. Evaluate emerging technologies while recognizing new and creative growth strategies.
  • Digital Marketing – provide support to Digital Marketing Staff (email marketing, web and social) to create and expand digital marketing efforts, while providing thought leadership and perspective for adoption.
  • Game Operations – generate new ideas, manage and execute marketing and ticket sales needs for in game presentation, theme nights, group nights, and fan engagement opportunities.
  • Camps/Leagues – provide support to VP Mavs Basketball Academy on camps/leagues collateral, marketing, and advertising support. Managing and creating marketing programs and initiatives to generate sales and grow program.
  • Merchandise – provide support to Director of Merchandise on marketing of team merchandise objectives. Managing and creating marketing programs and initiatives to generate sales revenue.
  • Street Team Marketing – manage and research events for street team grassroots marketing events. Managing and creating collateral to promote ticket sales and Mavs initiatives, managing budgets, negotiating booth space, etc.
  • Perform other duties as assigned.

Qualifications:

  • Bachelor’s degree in Marketing, Advertising, Business or related field from a four-year college or university
  • Six+ years of experience in the sports and/or entertainment industry
  • Proven ability to lead through influence, flexibility and diplomacy
  • Demonstrate knowledge of the principles, practices, and terminology of advertising, marketing, public relations programs
  • A strategist capable of implementing long and short term integrated marketing plans
  • Experience working with and influencing senior leaders and business partners by providing guidance and direction on marketing objectives
  • Organized, energetic individual capable of working effectively in a high-pressure, fast-paced environment.
  • Critical thinker and self-starter willing to work proactively to identify key business priorities and work across teams to implement solutions
  • Strong organizational skills, written & oral communication skills, team-oriented.
  • Ability to multi-task and prioritize workload
  • Knowledge of Dallas market preferred
  • Proficient with Microsoft Suite
  • Strong work ethic and ability to work nights, weekends and holidays. 

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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a member of our Group Sales team, you'll be responsible for selling a comprehensive array of Palace Sports & Entertainment ticket related products. This role will focus on group, hospitality and single game suite rental inventory. Other products include: season ticket memberships, partial ticket plans, long-term suite leases, and group/season ticket-related inventory for Little Caesar’s Arena.

WHAT YOU’LL BE DOING

  • Upholding sales of new full, partial and group outing ticket packages, as well as Single Game Suite Rentals and Annual Suite Leases to both the business and consumer sectors for Pistons and non-basketball related events
  • Maintaining business relationships with a pre-determined book of business for on-going renewal and upsell opportunities
  • Meeting established weekly, monthly and annual sales goals
  • Implementing and demonstrating outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generating a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Holding a pre-determined minimum number of weekly out of office and in arena “face-to-face” meetings to create new business opportunities
  • Providing a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually creating unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Active involvement in at least one specified networking group, to assist in creating new sales opportunities
  • Consulting with clients to determine objectives for group outings/events; develop and facilitate programs, agendas, and fan experiences aligned with customer requirements

WHAT WE’RE LOOKING FOR?

  • A Bachelors Degree from an accredited college or university is required
  • At least two years of successful sales experience with a well-established network of clients in the Detroit Metro area preferred
  • Strong organizational, time-management and problem-solving skills; excellent oral and written communication
  • Exceptional active listening, service orientation, and customer and personal service skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines is key.
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

As a member of our Group Sales team, you'll be responsible for selling a comprehensive array of Palace Sports & Entertainment ticket related products. This role will focus on group, hospitality and single game suite rental inventory. Other products include: season ticket memberships, partial ticket plans, long-term suite leases, and group/season ticket-related inventory for Little Caesar’s Arena.

WHAT YOU’LL BE DOING

  • Upholding sales of new full, partial and group outing ticket packages, as well as Single Game Suite Rentals and Annual Suite Leases to both the business and consumer sectors for Pistons and non-basketball related events
  • Maintaining business relationships with a pre-determined book of business for on-going renewal and upsell opportunities
  • Meeting established weekly, monthly and annual sales goals
  • Implementing and demonstrating outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generating a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Holding a pre-determined minimum number of weekly out of office and in arena “face-to-face” meetings to create new business opportunities
  • Providing a superior level of customer service to all ticket buyers, regardless of level of purchase
  • Continually creating unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Active involvement in at least one specified networking group, to assist in creating new sales opportunities
  • Consulting with clients to determine objectives for group outings/events; develop and facilitate programs, agendas, and fan experiences aligned with customer requirements

WHAT WE’RE LOOKING FOR?

  • A Bachelors Degree from an accredited college or university is required
  • At least two years of successful sales experience with a well-established network of clients in the Detroit Metro area preferred
  • Strong organizational, time-management and problem-solving skills; excellent oral and written communication
  • Exceptional active listening, service orientation, and customer and personal service skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines is key.
  • Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
  • Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)

The Grand Rapids Drive are looking to add an outgoing and driven Account Executive to their staff for the 2017-18 NBA Development League season. This position will work directly with the entire ticket sales staff to generate multiple ticket packages and group ticket sales. The Account Executive should have excellent people skills, time management and be highly organized. He/She must also be prepared to work long hours and maintain a professional attitude and appearance. Candidate must be a team player willing to help out wherever they are needed including other departments in the organization.

DESCRIPTION: The Account Executive’s main responsibility is to produce ticket revenue by developing and maintaining season and group ticket accounts. The AE will sell new season seat accounts through outside sales appointments with businesses, and over the phone sales to local residences.  The AE will also sell new group accounts to decision makers within businesses and non-profit organizations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Meet all sales goals assigned.
  • Set appointments over the phone with decision-makers, consistently meeting the weekly goals for sales appointments.
  • Master all sales presentations (taught in sales training), and deliver it in front of company decision-makers, tailoring packages according to each company's needs, and handling objections in an effort to bring in new season seat accounts.
  • Develop and maintain a database of potential group and season-seat customers.
  • Contact group leaders through the database and through new leads, particularly after a direct mail piece is released, to bring in new sales.
  • Prospect for quality leads, particularly through asking for referrals.
  • Provide customer service to existing accounts by visiting with them during games, as well as provide amenities.
  • Make phone calls during the season and off-season to ensure personalized, continual contact with ticket holders.
  • Work with the Box Office to update certain sales reports.
  • Complete any customer service an operational duties in season as assigned.
  • Performing other duties and responsibilities as assigned (i.e. contract fulfillment).

IDEAL CANDIDATE:

  • Experienced in sports team sales, general business sales, or sports management is preferred. 
  • Previous experience in face-to-face and telemarketing sales is ideal.

COMPENSATION: The compensation will depend on experience.  Salary + Commission


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Graphic Designer - Houston Rockets (Houston, TX)

General Description:
The Graphic Designer is dedicated to the implementation of branding and communication strategies for the Houston Rockets. Working closely with each department, the Graphic Designer serves as the project liaison within the organization to ensure clear, consistent communication and branding efforts to produce each element on time.


RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Responsible for developing concepts, mechanical artwork, and production materials for all Houston Rockets graphic design projects.
• Work closely with all internal departments including, but not limited to Marketing, Community Relations, Corporate Sales, Ticketing, and Internet graphics.
• Use strategic vision from the Creative Director and VP of Marketing to complete and enhance the project to desired needs clearly and consistently meeting all deadlines.
• Assist in the creative process of developing and executing an advertising campaign.
• Responsible for creating banners, splash pages, web graphics, social media graphics.
• Works independently to develop graphic design solutions and is the artistic and graphic lead in all print and online concepts.
• Serves as quality control, proofreading and maintaining brand consistency among all projects.
• Develops working relationships with outside vendors, such as printers, sign/banner manufacturers, graphic reproduction companies, etc.
• Daily delivery of design projects working with a wide range of media, including photography, electronic and print design across the department and organization using computer-based design programs.
• Understand Rockets brand essence and create and develop impactful artwork, designs and logos to compliment the brand. Inject fresh ideas and approach to Rockets marketing creative.
• Maintain and update brand guidelines, and ensuring the Rockets brand is used accurately.

MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in Graphic Design or related field and 5 years of experience working in graphic design and production.
• Excellent graphic design/software skills in Adobe Creative Suite
• A diverse design style and the ability to adapt design for each project.
• The ability to adapt quickly to changing priorities, and manage several projects at one time
Experience in fast paced environment is essential.
• Must be able to provide a portfolio which highlights a variety of projects including identity design, advertising and/or page layout.
• A strong understanding of basketball/sports preferred


PHYSICAL & MENTAL REQUIREMENTS:
• Flexibility to work long hours and a non-traditional schedule, including weekends and some holidays
Ability to lift up to 50 lbs.
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others. Standing or sitting for extended periods of time and frequent climbing of stairs.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer


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Sales, Service, & Marketing: Ticket Sales
Group New Business Development Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)

Job Summary

Our Group New Business Development Executives are the next generation of sports industry professionals focused on building relationships with prospective and current Clippers patrons. This individual will go through a career growth-oriented, group sales development program. At the culmination of the program, our program supports our reps in seeking internal and external opportunities to advance their sports careers. The in-depth training program will focus on growing one’s professional skill set as a group sales and sports professional.

All Group New Business Development Executives will be responsible for group tickets, event suites and experience packages. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager. The position pays hourly wages plus commission and bonus opportunities.

Responsibilities

·         Prospect and build relationships with local schools, religious organizations, youth organizations, non-profits and businesses to sell group tickets and experience packages.

·         Actively pursue new business through phone calls, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Recommended 100 outbound phone calls daily.

·         Support team Theme Nights and other Special Events with phone calls and targeted marketing to local community groups.

·         Meet bi-weekly with Group Sales Manager to discuss strategy and for coaching and development.

·         Perform game night operational duties as assigned (visit clients, check-in tables, Group Experiences, etc.).

·         Participate in development opportunities including attending weekly meetings and role-play sessions conducted by management team.

 

Characteristics / Qualifications

·         Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field preferred but not required.

·         Proficient in basic computer software programs.

·         Ability to attend all home games (evenings and weekend hours and possibly holidays).

·         Open to learning and reception to constructive and actionable feedback.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business. 


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Sales, Service, & Marketing: Ticket Sales
New Business Development Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)

Job Summary

Our New Business Development Executives are the next generation of sports industry professionals focused on building relationships with prospective and current Clippers patrons.  This individual will go through a career growth-oriented, sports sales development program. At the culmination of the program, our program supports our reps in seeking internal and external opportunities to advance their sports careers.  The in-depth training program will focus on growing one’s professional skill set as a full menu sales and sports professional.

All New Business Development Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the New Business Development Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

Principal Duties and Responsibilities

• Prospect and sell new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites.
• Reach out to potential clients by phone, e-mail, networking events. Recommended100 outbound phone calls daily.
• Maintain digital records of all season ticket customers and prospects with our CRM system.
• Meet monthly with Inside Sales Manager to set goals and discuss strategy for attaining these goals

• Assist customer service efforts including mailing invoices, tickets, etc.
• Perform game night operational duties as assigned (visit clients, works sales table, etc.)
• Participate in development opportunities including attending weekly meetings and role-play sessions conducted by New Business Development Manager.
• Participate in sales driven arena events.

Characteristics / Qualifications

•         Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field preferred but not required.

•         Proficient in basic computer software programs.

•         Ability to attend all home games (evenings and weekend hours and possibly holidays).

•         Open to learning and reception to constructive and actionable feedback.

•         Demonstrated dedication with the ability to oversee projects from origin through execution.

•         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

•         Effective communication skills, both oral and written.

•         Self-starter and entrepreneurial spirit with hands-on approach towards business.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your strongest personality trait and how will you use it to be successful in this positon?
2. Why do you want to work in the sports industry?
3. What do you hope to gain from this opportunity?
4. What three words come to mind when you hear “Sales”?
5. Please upload video or include a link (YouTube, Vine, etc.) with a 30 second pitch that answers the question: Why should we hire you?


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Sales, Service, & Marketing: Marketing
Manager, South Bay Lakers Business Administration - Los Angeles Lakers (El Segundo, CA)

Job Title: Manager, South Bay Lakers Business Administration

Department: Business Ops

Reports to:  Senior Vice President – Business Ops/ COO/ CMO

Manages: N/A

Position Goals & Objectives:

  1. Develop a comprehensive marketing plan for South Bay Lakers

  2. Calculate customer lifetime value and detail plans to increase value.

  3. Participate positively in the South Bay community and develop a strong, loyal fan base, working with Community Relations and Ticketing departments.

  4. Provide fans with opportunities that they can’t get from the Lakers.

  5. Continually research and implement appropriate best practices from around G-League

  6. Maintain regular communication with League office.

Position Summary: The Manager, South Bay Lakers Business Administration is the connection point between the G-League and South Bay Lakers business operations. This position will research best practices from around the G-League to inform South Bay Lakers operations. It is responsible for meeting regularly with each of the department heads who oversee South Bay Lakers business activities, to collaborate on plans to achieve business goals.

Given the upcoming name change, this position is also responsible for driving brand recognition and customer loyalty for South Bay Lakers. It will be active in the South Bay community and will identify creative ways to capitalize on the new name and training facility.

Key metrics used to evaluate performance:

  • Feedback from business department heads

  • Customer lifetime value (Present value of the future cash flows attributed to the customer during his/her entire relationship with the company)

  • Ability to leverage data in decision-making and recommendations to department heads

  • Community perception of South Bay Lakers

Essential Functions (Duties & Responsibilities):

Business Function Liaison

  • Serve as a liaison between South Bay Lakers and business functions

  • Work cross-functionally to explain vision, inform, set goals, and execute South Bay Lakers business objectives

  • Attend staff meetings, as scheduled by COO/CMO

  • Collaborate with Facilities & Building Ops on ways to monetize the new training facility

G-League Emerging Trends and Best Practices

  • Research recent trends and share G-League best practices from other teams

  • Represent South Bay Lakers on monthly Team Presidents calls

  • Meet regularly with Vice President, Research & Development, for any updates relating to League benchmarks and best practices

  • Travel to League meetings, as needed

  • Interface with TMBO League representative, loop in Ticketing department and Sales Manager, South Bay Lakers, as needed

  • Submit Arena Dates to League

  • Organize meeting to discuss with stakeholders (Facility & Building Ops, Ticketing, Basketball)

South Bay Lakers Marketing

  • Lead all rebranding efforts, including:

    • Spearhead announcement process

    • Develop and execute a marketing plan to drive awareness of South Bay Lakers

      • Plan should include an outline of 3C’s (Company, Competitors, Customers), and Customers should be Segmented, Targeted, and Positioned. Once brand has been positions, a detailed, actionable marketing plan should be created for the next year (May 2017- April 2018)

      • Plan should detail digital, social media, print, in-person, and game-time activities

    • Find creative ways to leverage move to new building

  • Marketing Events

    • Find and attend community events to drive brand recognition in South Bay (e.g. farmers markets, basketball tournaments, youth groups, Girl Scout events, other El Segundo events like Halloween events, Christmas Tree Lighting, etc.)

  • Chamber of Commerce

    • Leverage participation to build future South Bay Laker fan pipeline

    • Decide on cities and pay for memberships

    • Attend Chamber events and represent South Bay Lakers organization

    • Organize and host a few chamber mixers at South Bay Lakers games in new facility

    • Communicate opportunities to Community Relations and Ticketing departments

Education: Bachelor’s degree (required)

Previous experience:

  • A minimum of three (3) years working in professional sports

  • Past experience with NBA or G-League

Location: El Segundo (offices M-F and UCLA Health Training Facility for all SBL home games), and other off-site community events

Travel: Less than 15% of the time (including Pre-season game, Lakers Training Camp, G-League show case, playoffs, etc.)

Hours: Regular office hours (9am- 5:30pm M-F), plus overtime is mandatory; must be available to work evenings, weekends and holidays to attend games, and complete


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Sales, Service, & Marketing: Marketing
Manager, Marketing Engagement (FedExForum, G-League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)

The Manager, Marketing Engagement is responsible for marketing across three domains – FedExForum, Memphis G-League and NBA 2K eLeague.  For FedExForum, you will work with Arena Operations, Advertising, Communications, and Broadcast on creating and managing campaigns to bring awareness and drive ticket sales to events and concerts.  This includes building promos and producing content for the FedExForum social media channels, being on-voice and providing brand consistency, and providing content updates for FedExForum.com to the Web Development team.  The Manager, Marketing Engagement will create a weekly Social Media Content Calendar and will post concert and event sales, promotions and updates to each social media channel on a regular cadence.

For the Memphis G-League team, the Manager, Marketing Engagement is responsible for the creation and management of multichannel marketing campaigns aimed at selling tickets, building brand awareness, and increasing fan engagement.  Management of the team’s social media platforms with the goals of cultivating fan interaction, engagement and discussion around the team will be a significant part of the role.

With the launch of the new Memphis NBA 2K eLeague team, the Manager, Marketing Engagement will create and manage multichannel marketing campaigns to build a loyal fan base, drive viewership and cultivate engagement.  Responsibilities include, building digital marketing campaigns, the creation, posting, and management of social media content, and ensuring content for the eLeague team is created on-voice and updated across all digital properties (web and social).

When necessary, coordinate with the Memphis Grizzlies Social Media Strategist on content that should be cross-posted to Grizzlies social media channels.  In all areas of responsibility, you will be required to work in a matrix environment, coordinating and managing priorities across many teams.

Ultimately, the Manager, Marketing Engagement understands multiple facets of marketing, is a planner as well as a hands-on doer, and is comfortable working independently. 

Essential Duties & Responsibilities

 Social Media

  • Produce and manage content for arena and team pages across all social media platforms including, but not limited to Twitter, Facebook, Instagram, Snapchat and YouTube.
  • Create promotions to bring awareness to events and games in an effort to increase ticket sales. 
  • Run and optimize paid social campaigns.
  • Build and manage weekly content calendars for FedExForum, G-League and eLeague teams.
  • Maintain consistent communication practices across all social media platforms and best practices established by the Memphis Grizzlies, including being on-voice and consistent with brand guidelines.
  • Build and cultivate a fan following across social channels for FedExForum, Memphis G-League team, and NBA 2K eLeague team.
  • On G-League team game nights (home and away), post game status updates and highlights to social media channels.  During eLeague games and tournaments post updates and highlights.
  • Serve as a secondary team photographer/videographer as necessary.
  • Source, edit and manipulate photos/videos/graphics/etc. for use on social media channels.
  • Monitor and track discussion topics across all social media platforms including fan feedback; share feedback, respond appropriately/timely and identify potential issues.
  • Be knowledgeable of NBA G-League and eLeague rules and regulations regarding social media communications, videos and advertising.

Marketing

  • Collaborate with Brand, Content Marketing and Marketing Strategy to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards.
  • Work closely with Arena Operations, Ticket Sales & Services, Ticket Operations, Brand, Content Marketing, Communications & Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support ticket sales, ticket renewal, sponsorship and branding initiatives.
  • Manage the tactical execution of communicating all marketing messaging through all advertising channels – broadcast, printed collateral, website, email, mobile app, and social media messaging, etc.
  • Partner with Advertising to schedule media buys for both digital and traditional ad buys.

General

  • Coordinate work efforts in a matrix environment which requires working closely with team members in Live Entertainment, Events, Communications, Broadcast, Marketing Partnership and others to ensure proper execution of all G-League, FedExForum and eLeague elements, programs and initiatives.
  • Work with Creative Services and Graphic Designers to schedule and determine when creative assets will be ready for use in promotional campaigns.
  • Manage departmental budget.
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Bachelor's degree in Marketing or related field.
  • Must have at least 2-5 years experience working in digital marketing with a brand.
  • Must possess superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented, strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Instagram, YouTube, Periscope and Snapchat.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, a plus.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nights and weekends.
  • Must have excellent analytical, written and communication skills.
  • Ability to organize and prioritize work, meet deadlines and work independently.

Preferred:

  • Knowledge and passion for NBA basketball.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Fan Development
Social Media Strategist - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Marketing Strategy department, with a focus on the day-to-day operational aspects of social advertising for the Memphis Grizzlies social media channels. The position’s primary goals include working with the Social Media Producer on ideas to cultivate fan engagement, planning social media posts and campaigns, and optimizing social media campaign performance. The Social Media Strategist will work cross-functionally with Partnership Marketing on promotions development, and will be responsible for proactively monitoring campaign performance to determine when changes are required to meet Partnership goals.  In addition, the Social Media Strategist will provide daily performance, follower, and engagement updates across all social media channels. 

Essential Duties and Responsibilities

  • Work with Brand, Communications and Social Media Producer to maintain and enhance brand voices for the Memphis Grizzlies social media channels. Maintain consistent communications practices across all channels.
  • Plan, monitor and optimize content, including social contests, sweepstakes and promotions across social media platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, LinkedIn, Snapchat, Reddit, and Pinterest.
  • Maintain daily and weekly social media production and social marketing calendars.
  • On a shared schedule with Social Media Producer, attend and document various Memphis Grizzlies events to produce live content across brand social media channels as required.
  • Work closely with Social Media Producer and internal stakeholders on development and execution of content and scheduling of promotions, news and social advertising placements.
  • Coordinate with Manager, Marketing Engagement to schedule content that should be cross-posted to/from Grizzlies, FedExForum, Memphis G-League and eLeague social channels.
  • Work with Sr. Director of Digital and Marketing Analyst to track key performance indicators (KPI) across channels that support organizational goals of measuring the efficacy of social interaction and proving ROI including fan engagement, lead conversion, social advertising effectiveness, and sentiment as well as identification of areas of improvement. 
  • Keep a forward focus on trends. Adapt, adopt and recommend new technologies and emerging social platforms that enhance the organization’s touch points with fans and consumers.
  • Be knowledgeable of NBA rules and regulations regarding social media communications, videos and advertising.
  • Manage and monitor all social media channels for fan commenting, spam and content issues. Share community feedback and respond to audience in an appropriate and timely manner.
  • Additional duties may be assigned as needed.

 Required Skills, Experience & Abilities

  • Bachelor’s Degree in Journalism, Marketing/Advertising, Media or Communications is required.
  • A minimum of 1-2 years experience working in a digital media role with a brand is required.
  • Superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented and strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, Snapchat, LinkedIn, Reddit and Pinterest.
  • Strong knowledge of and passion for technology, social media in a business and strategic context, NBA basketball, and entertainment.
  • Ability to handle multiple projects simultaneously.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, Final Cut Pro and Audacity or Soundcloud, a plus.
  • Strong attention to detail and outstanding organizational skills.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nontraditional hours in nontraditional settings (nights, holidays and weekends as required).
  • Trustworthiness and confidentiality are a must.
  • Experience with social scheduling and analysis applications such as HootSuite or buffer; Facebook Custom Audiences, Twitter advertising and TrackMaven, a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Market Research
CRM Coordinator - Memphis Grizzlies (Memphis, TN)

Position Purpose

The CRM Coordinator is the expert for all things related to Microsoft Dynamics CRM. This person will improve the Grizzlies’ CRM usage and organizational impact through increased sales campaign effectiveness, system customizations and by training new and existing Ticket Sales reps and managers.  Additionally, the coordinator will be the point person for day-to-day CRM sales campaign management, support, and troubleshooting. The person in this role is responsible for embodying the mission to be the best CRM organization in professional sports.

 Essential Duties & Responsibilities

  • Lead in day-to-day administration of CRM, including sales campaign setup, user and license management, data hygiene, data manipulation, and system maintenance.
  • Develop and implement CRM training program for new and existing sales representatives and managers.
  • Measure sales campaign effectiveness and ROI of any sales tools and software.
  • Mine database and external sources for new sales campaign leads.
  • Recommend best practices and procedures for CRM users.
  • Create dashboards, views, and reports in CRM for monitoring sales campaign and sales representative performance.
  • Develop short/medium/long-term visions for growth and expansion of CRM with internal stakeholders.
  • Proactively research and develop creative solutions for CRM issues or adoption obstacles.
  • Evaluate potential vendors that augment CRM.
  • Manage integrations between CRM and other platforms, such as lead sourcing and scoring tools.
  • Be an active contributor to the Grizzlies’ Strategy and Analytics team.
  • Other duties as assigned.

Essential:

  • Bachelor’s degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field.
  • 1+ years of relevant experience with CRM management.
  • Experience in workflows, UI design, data hygiene, dashboards, and API.
  • Excellent interpersonal skills.
  • Comfortable teaching individuals and large groups.
  • Strong oral and written communication skills.
  • Self-starter and natural problem-solver.
  • Passion for basketball.

Preferred:

  • Advanced degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field.
  • 2+ years of relevant experience with CRM management and analysis.
  • Understanding of CRM principles, pipeline management, and sales best practices.
  • Microsoft Dynamics 365 experience/certification.
  • Archtics experience.
  • Basic SQL and XML knowledge.
  • Experience creating and implementing SSIS packages. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Non-Profit Management
Sr. Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies Foundation exists to foster conditions that lead to accelerated student achievement, ensuring that the rising generation is equipped with the skills needed to compete in the current and future economies. To that end, our mission is to find, fund, create, and connect best in class youth mentoring/development programs in the Mid-South region. 

The Sr. Coordinator, Grizzlies TEAM Mentor Program is primarily responsible for leading operations of the mentoring program at all school sites, developing & implementing a blueprint for coaching volunteer mentors in a manner that emphasizes the social context of scholars and utilizes social scientific knowledge and developmentally relevant tactics to support mentor/scholar interactions.

The successful candidate will serve as an articulate and passionate champion for the Memphis Grizzlies and TEAM Mentor Program both internally and externally, with charitable and business partners, media, fans and community members, advocating for the advancement of youth mentoring and education, awareness and engagement in the team’s initiatives. The Sr. Coordinator will maintain community engagement efforts including supporting curriculum and service partnerships, increasing parent engagement and will also be responsible for implementing program communication & marketing efforts.

Essential Duties & Responsibilities

  • Drive Grizzlies TEAM Mentor Program implementation, strategy, communications, partnerships and growth
  • Coordinate Grizzlies TEAM Program elements including (a) new partner school onboarding (b) on-site program management, (c) training, (d) mentor recruitment/ screening, (e) event coordination, (f) ongoing expansion strategy, (g) policies and procedures, (h) communication with volunteer mentors, students’ families and school personnel
  • Support in development and facilitation of volunteer training and enrichment activities
  • Coordinate event planning of training sessions, service projects, recruitment activities, recognition events, and other Grizzlies TEAM Mentor Program events and arrange related supplies, transportation, etc.
  • Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support the program
  • Recruit, screen & training adult volunteers, in addition to monitoring the mentoring relationships throughout the school year
  • Develop and manage relationships with partner school administration & grade-level teachers by facilitating regular school meetings, and encouraging frequent interaction
  • Develop in-depth understanding of best practices in mentoring & positive youth development to innovate on existing program activities & ensure alignment to The Elements of Effective Practice
  • Facilitate high impact relationships between mentee/mentor pairs, including monitoring quality and of participation and providing individualized case management through regular support and communication
  • Generate content & implementation of mentor preparation and debrief sessions in alignment with TEAM Mentor Program Curriculum in order to advance program goals and address training gaps for mentors
  • Maintain regular website updates, manage program newsletter, parent text service and develop social media content
  • Monitor program inputs throughout the year and support ongoing mentor program evaluation efforts to increase program effectiveness

Required Skills, Experience & Abilities

  • Bachelor’s degree from a four-year college or university in Communications, Business Administration, Sports Management or related field. MBA or advanced degree in relevant field preferred.
  • Experience working within corporate social responsibility, community relations, philanthropy, cause-marketing, nonprofit management and / or with a board of directors preferred
  • Excellent people skills with the ability to interact effectively with all types of people, including staff and management, professional and elite athletes, members of the media, senior government officials and corporate representatives
  • Experience in designing and conducting training sessions
  • Experience leveraging technology to advance execution of strategy, programs and partnerships
  • Knowledge of issues and best practices related to youth development, youth mentoring, education reform, community development
  • Experience in program management and volunteer management
  • Excellent interpersonal, communication and public speaking skills
  • Excellent organizational, strategic and analytical skills
  • High level of integrity and emotional intelligence
  • Experience facilitating multi-faceted projects and strategy
  • Demonstrated ability to partner with and influence others and the ability to work in a team environment
  • Proficiency with MS Word, Excel, Outlook, PowerPoint and the internet
  • Ability to work flexible hours, including weekends and evenings, as required
  • Ability to work in a fast-paced/complex organization
  • Resilient and able to adapt to challenges associated with change

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (D-League) - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for maximizing revenue by identifying business opportunities and selling D-League ticket products including, but not limited to full season tickets, partial plans and group ticket packages. In this position success is enhanced through outside sales appointments with businesses and outbound phone efforts along with using other sales tools such as Microsoft CRM and LinkedIn.  

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.
  • Identify new business opportunities by establishing professional and personal networks, proactively soliciting for and following up with sales leads while representing the organization at functions throughout the region.
  • Build relationships with prospective customers via outbound telephone efforts and enhance those relationships through face to face appointments.
  • Responsible for, but not limited to the sales of new full, partial and group ticket packages to both corporations and individuals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.
  • Provide world class customer service to account base to maximize renewal rates
  • Develop new prospects and referral opportunities by working all games and select FedExForum events.
  • Update and maintain customer information and payments using Archtics and CRM.
  • Actively participate in team member sales training and development opportunities.  
  • Contribute positively to sales team member culture through working relationships with all team members.
  • Work all D-League home games as well as other select sales and service events

Skills, Experience & Abilities

  •  Bachelor’s degree in Business, Sports Management, or related field preferred.
  • At least one-year of successful sales experience with a professional sports team or other sales focused organization preferred.
  • Ability to multi-task and maintain strong organization and time management skills.
  • Strong communication, written and interpersonal skills. 
  • Must be detail-oriented, a team builder and a team player. 
  • A creative, energetic, positive and self-motivated person.  Must be diplomatic, mature and professional.
  • Must have a passion for the sports and entertaintment industry

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Database Marketing/Analytics
Customer Relationship Management (CRM) Manager- Full-Time - Miami HEAT (Miami, FL)

Description of the Position: 

  • Ensure the successful implementation and usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental users
  • Conduct end-user training on CRM system
  • Assist in the development of revenue campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential revenue leads
  • Assist Strategy group with lead management, data hygiene and data append initiatives
  • Assist with tracking the effectiveness of revenue campaigns through quantitative and qualitative analysis and management
  • Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored
  • Work with vendor(s) and in-house developers to create, as needed, customized MS Dynamics CRM solutions to enhance business process and maximize internal usage
  • Manage the design, testing and delivery of all new system functionality and enhancements
  • Serve as liaison between all internal departments, including but not limited to Ticket Sales, Season Ticket Membership, Sponsorship, Marketing, and more
  • Act as primary contact with CRM vendor
  • Assist users with day-to-day questions, problems, and issues related to CRM
  • Use business acumen, data gathering and analysis, and other sources of information to improve the overall revenue maximization and utilization of the CRM tool
  • Participate in regular meetings with management/leadership to review revenue statuses, opportunities, etc

Bachelor's degree, preferably in a technical competency or business related field. 3 – 5 years of successful CRM strategy implementation and management. Solid experience in Dynamics CRM in relation to improving revenue effectiveness. Demonstrated ability to create a business revenue process and implement. Demonstrated ability to teach/coach others how to sell utilizing a standardized business process and CRM tool. Demonstrated success implementing a new revenue tool with field organization with successful adoption. Strong knowledge of Ticketmaster / Archtics preferred. Experience in leveraging social media channels for lead generation preferred.


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager, Data Architecture and Integration - Miami HEAT (Miami, FL)

Description of the Position: The Manager of Data Architecture and Integration will lead the design, scaling, development, deployment and management of the BI platform’s data architecture and integration strategies

  • Develop best in-class strategies and practices for data acquisitions, archival, recovery and implementation of structured/ unstructured data stores, and data orchestration/integration processes, leveraging Microsoft SQL Server and Azure technologies.
  • Define and develop guidelines, standards, and processes to ensure the highest data quality and integrity in cross-environment data stores.
  • Partner closely with the Analytics teams to understand their data requirements for existing and future projects on data analytics applications.
  • Research and recommend new toolsets/methods to improve data ingestion, storage, and data access in the analytics platform.
  • Recognize and recommend cost-effective and scalable cross-platform solutions that best meet current and future business needs.
  • Provide guidance/mentoring to BI developers and analysts.
  • Execute projects using an agile approach in a multi-disciplinary, matrix environment.

Bachelor's degree (B. A.) in information systems, computer science, information technology or a related discipline from four-year college or university; Master’s Degree a plus. 6+ years of experience working in a data warehousing or BI environment. 3 years of experience in Data Architecture. 2-3 years of experience in architecting/implementing complex data processes and platforms. Strong hands-on experiences in design and implementation of databases, data warehouses & multi-dimensional databases. Hands on experience with design & implementation using Microsoft SQL Server. Working experience of designing & developing solutions in Microsoft Azure with focus on data preferred. Enjoys exploring and learning new technologies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Analyst - Miami HEAT (Miami, FL)

Description of the Position: Lead the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Work with end users to ensure user acceptance testing and a complete delivery of reporting / analysis solutions. Coordinate and provide on-going staff training on the BI visualization platform to ensure internal user adoption and retention metrics are met.

Advance experience using and administrating a Business Intelligence visualization tool / server. Tableau or Power BI. Power BI strongly preferred. Strong understanding and experience in visualization / dashboard development best practices.Must be able to submit a strong portfolio of previous work during interview process. Demonstrate experience in data mining techniques and knowledge and understanding of core data warehousing / database terminology.  Strong SQL knowledge a must. MDX / DAX preferred. Experience leveraging data-driven programming techniques and grasps core statistical terminologies and concepts.  R and/or Python experience a plus.

Bachelor’s degree or equivalent experience required in quantitative or computer science background. Advanced degree a plus.1-3 years of experience in a consulting, business analyst, or similar role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience leveraging data to drive significant business impact?
2. (Yes/No) Do you have strong knowledge of core data warehousing concepts and database design?
3. (Yes/No) Do you have a solid understanding of big data concepts and hands-on experience working with Python, R, and/or related languages?
4. (Yes/No) Do you have experience with data visualization and Bi tools (Tableau and Power BI preferred)?
5. How did you hear about this position?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Must have at least 1-2 years experience in a ticket sales role
  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)

Title: Director of Business Development

Location: Milwaukee, WI

Reports To: SVP Business Development & Strategy

Position Description:

The Director, Business Development, will be responsible for generating new business revenue through corporate partnerships for the NBA’s Milwaukee Bucks and the Wisconsin Entertainment & Sports Center (“WESC”), scheduled to open in 2018.  He/she is also responsible for planning, developing, integrating and managing business growth through sales to ensure business development activities are delivered in accordance with organizational strategy.  This position is responsible for designing offerings with prospective buyers and providing appropriate solutions that align with the prospects/clients business objectives.

Duties and Responsibilities:

  • Meet and exceed all weekly, monthly, and annual goals related to Corporate Partnership business and retention.
  • Design and execute aggressive new business prospecting strategies.
  • Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and partnership presentations/proposals.
  • Lead the entire sales process:
    • Prospecting/Outreach.
    • Research/Discovery.
    • Building a business case based on clients's needs and matching with appropriate assets.
    • Presentation build and pitch delivery.
    • Negotiation/close.
    • Contracting.
  • Collaborate with all appropriate internal departments as needed (Digital/Social, Legal, Finance, Ticket/Premium Sales, Social Responsibility, Human Resources, Arena Operations, Business Development) to execute various opportunities.
  • Identify, vet, and prioritize new potential, incremental revenue sources to the company. 
  • Develop and maintain updated, concise weekly sales reports for all Corporate Partnerships including use of company's CRM system.
  • Track and develop strategies to influence new opportunities and expiring contracts.
  • Assist in the renewal of expiring partnerships agreements and/or continue to re-evaluate extending deals, discontinue or look for replacements.
  • Manage revenue growth of all accounts within the portfolio.
  • Collaborate in developing a road map for deal strategy and sell-in.
  • Recommendation on workflows and processes required to scale business.
  • Leverage and create marketing and media opportunities via partnerships (co-branding).
  • Feedback on deal structures, including profitability analysis and operational efficiency for Bucks and client.
  • Feedback on potential roadblocks and recommendations on how to mitigate.
  • Manage and monitor all Bucks budgetary goals.
  • Monitor progress of all Sponsor/Partner deals and status regularly with Activation Team to create and leverage best practices.
  • Establish best practice communication and collaboration with all parties to deliver seamless service to clients. 
  • Facilitate special projects as assigned.
  • Additional related duties as assigned.

Qualifications:

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.
  • Previous sales experience a must.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be highly organized with ability to multi-task.
  • Must have strong interpersonal communication skills.
  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.
  • Strong customer service and interpersonal skills.

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Sales, Service, & Marketing: Sales & Marketing Management
Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)

Overview:  Manages and delegates responsibilities outlined below to sales team. Core to this role is the ability to train, coach, and assist with the sales process which includes prospecting, building relationships, and closing business all in coordination with the general process and focus of the entire tickets sales and service team for the Oshkosh NBA D-League team.  

 

Duties and Responsibilities:

  • Recruit, hire, train, and coach Account Executive while overseeing seeing their daily activities. Execute performance feedback and  reviews

  • Increase ticket sales revenue with a primary focus on season tickets and group ticket sales

  • Manage the sales process of every Account Executive from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales, and the fulfillment of all terms of every sale

  • Responsible for strategic call campaigns, scripting, events, and ticket packages that will result in the generation of revenue

  • Meet or exceed annual sales team goals and budgeted sales goals

  • Develop relationships with new customers, diversify the franchise’s customer-base, and produce and increase sales revenue. 

  • Maintain ongoing relationships with existing customers, and secures repeat business and growth by recognizing and fulfilling value-add opportunities.

  • Directly sell new and existing season tickets and all other ticket revenue products

  • Measure the effectiveness of sales activities and provide recommendations to company President

  • Look for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team

  • Research successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise

  • Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs.  Provides exceptional customer service and resolves customer issues within guidelines

  • Assist with community programs  (i.e. school visits) as needed

  • Oversee ticketing inventory process

  • Ensure compliance with documented company and departmental policies

  • Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities

    Game Day Responsibilities:

  • Coordinate and manage all sales efforts during game

  • Effectively handles customer issues

  • Manages Will-Call staff

  • Help when and where needed during game time

  • Provide oversight and feedback regarding delegated responsibilities

  • Assist with setup and breakdown of arena assets

    Qualification Requirements

  • Must have 7+ years of experience in ticket sales and service role

  • Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience
  • Previous management of a team in a sales environment

  • Proven ability to train new sales associates

  • Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation)

  • High proficiency in Microsoft Office

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays

  • Ability to work well under pressure


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Partnership Activation Manager - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

The Timberwolves and Lynx are seeking an Activation Manager to join the Corporate Partnerships team. This individual will have oversight of partnership accounts, including the development of creative business solutions and execution of sponsorship contracts. This role is a full-time position, and reports to the Director of Partnership Activation, working closely with both Partnership Sales and Partnership Activation team members.

POSITION SUMMARY/OBJECTIVE

Individuals in this role manages the execution of assigned account contracts, manages relationships, and enhances the overall corporate partnership experience.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Partner with sponsorship company contacts to develop and deliver effective and measurable sponsorship platforms, by managing expectations, communicating timelines, and ensuring contract fulfillment.
  2. Use variety of methods and resources to creatively engage with, and enhance partner relationships, using industry knowledge and brand awareness to overcome challenges, create business opportunities, and exceed company objectives.
  3. Lead the planning and execution of all assigned partners’ contractual elements, including traditional media assets, in-market promotions, in-arena activation, hospitality, experiential, and community programs.
  4. Manage tracking and reporting ROI and ROO of marketing partnership initiatives.
  5. Collaborate with sales team on the development of new sales opportunities, as well as current partner renewals, and upsells.
  6. Initiate and manage NBA Team Promotions Proposal (TPP) process.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

  • Minimum five (5) years working experience with a consumer brand, agency, sports property, or venue strongly preferred.
  • Experience with sales and/or corporate marketing preferred. Knowledge of and/or experience with Scarborough, Repucom, or other ROI/ROO tools preferred.
  • Bachelor’s Degree or equivalent combination of education and experience preferred.

SUPERVISORY RESPONSIBILITY

This position does not have direct supervisory responsibility.

EXPECTED HOURS OF WORK

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:00PM. In addition to working office hours, staff may be required to work Timberwolves and Lynx home games, in addition to external events, including charity and networking events. Hours may include, nights, weekends, and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Work is generally sedentary in nature. The employee is not substantially exposed to adverse environmental conditions. Work is generally performed within an office environment, with standard office equipment available. This job also operates in gymnasiums, the Timberwolves/Lynx practice facility, and a professional sports arena, which include bleachers/steps.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer, and telephone. Staff will occasionally ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will frequently move boxes of merchandise and equipment weighing up to 30 pounds.

TRAVEL

Position will require travel to external events.

EEO STATEMENT

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Inside Sales Associate

Department: Inside Sales

Reports to: Manager of Inside Sales

FLSA Status: Full Time/Temporary/Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.
  2. Actively prospect and research new sales leads.
  3. Proactively work to create new revenue opportunties with existing customers through ticket plans, referalls, and the seat relocation program. 
  4. Meet and exceed weekly and monthly sales goals.
  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  7. Document all communication with clients in CRM.
  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 
  9. Provide excellent service through phone calls, emails, written communication and in-person visits in the office and at special events. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Experience: Previous sales experience is preferred.

Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Pillars of success with the Timberwolves & Lynx – 

  • Culture:  We are passionate about providing a fun and rewarding environment to work in while also providing growth opportunities both inside and outside of the Timberwolves & Lynx.  
  • Accountability: We hold people accountable, expect fair play, and foster a culture of trustworthiness. We are responsive to others. We uphold the highest standards of ethics and act with integrity.      
  • Innovation: We strive to be disruptive to traditional modes of thought, to question assumptions and to think critically and strategically. We like to challenge ourselves and to be challenged. We are known for driving profitability and creating memorable experiences in new and unexpected ways.We use cutting-edge technology and analytics to achieve our goals. 
  • Commitment: We are committed to making our team and our community proud and strong. We support, trust and encourage one another. We strike a balance between collaboration and accountability while challenging each other to strive for greatness within our industry.
  • Growth: We provide the best training avenues internally and externally to allow our staff to continue learning best practices in the industry and grow into true sales professionals.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $10.00/hour?


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Sales, Service, & Marketing: Box Office Ticket Seller
Box Office Ticket Seller (Part-Time/Seasonal) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Responsible for the accurate selling of tickets and providing superior customer service. 

Responsibilities:

  • Greet patrons and sell tickets in a professional and pleasant manner at Verizon Center Box Office.
  • Provide superior customer service.
  • Responsible for the correct and efficient exchange of monies for event tickets and lottery.
  • Responsible for knowing correct codes and discounts which are applicable to individual events.
  • Responsible for keeping oneself knowledgeable on the latest updates and information concerning events and functions to accurately inform patrons and employees.
  • Balances cash drawer at the end of each shift to ensure no overages or shortages have occurred.
  • Resolves complaints and concerns of patron in a polite and professional manner.
  • Direct patrons to appropriate individual or department if the situation is not related to the Box Office.
  • Assists with Group Sales, mail orders, ADA and the processing of phone charge orders on an as needed basis.
  • Responsible for keeping sales area organized to ensure easy shift changes.
  • Other duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent combination of education and skills.
  • 6 months of related experience.
  • Ability to read and write.
  • Ability to type and use calculator/adding machines with accuracy.
  • Knowledge of TicketMaster ticketing system helpful.
  • Good interpersonal and communication skills.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket and Lounge revenue utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty and Sports Property Events) as well as other sales products including, but not limited to MSG Entertainment (Radio City Christmas Spectacular, etc), Westchester Knicks and Nightly Suite rentals. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve.

  • Revenue generation across all properties
  • Servicing of accounts to provide an unsurpassed customer experience
  • CRM/ Archtics and other technology utilization to accurately track, forecast and manage client base

REQUIREMENTS:

  • Prior successful sales experience with proven track record of results
  • Positive, motivated personality with initiative to grow career on revenue generating side of business
  • Team player with ability to multi-task through selling multiple properties
  • Excellent communication skills, both verbal and written
  • Ability to use computer and ticketing technology programs

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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Coordinator - Oklahoma City Thunder (Oklahoma City, OK)

Bring together your ticketing experience and customer service skills as you join our team of sports industry professionals.  As the Ticket Operations Coordinator, you will assist in the day to day operations of the Thunder Ticket Operations Department and interact with staff and guests on game nights. This position is responsible for efficiently and accurately processing ticket orders.

Essential Duties and Responsibilities:

  • Process season, group and package ticket requests for the Thunder
  • Coordinate and assist in any ticket office projects such as mailing, invoices, etc.
  • Box office duties on game day including, but not limited to, delivering will call tickets to the box office in the morning
  • Handle guest concerns in an efficient and courteous manner
  • Monitor and record ticket account payments received daily
  • Oversee the game night and third party event resolution window
  • Coordinate ticket delivery, internal orders and single game orders
  • Assist with the ticket operation needs of the Oklahoma City Blue
  • Help to monitor delinquent accounts and unpaid groups
  • Coordinate with the finance department to insure timely and accurate account updates
  • Implement new ideas to improve the day to day work flow of the ticket operations department
  • Maintain good attendance and punctuality
  • Other duties as assigned

 

Qualifications and Requirements:

  • Experience with Ticketmaster and Archtics ticketing environment a must
  • High school diploma required; Bachelor’s degree preferred
  • Possess excellent customer service skills
  • Work quickly and accurately under pressure
  • Cash handling experience preferred
  • Possess strong communication and organization skills
  • Ability to lift up to 50 pounds
  • Maintain a work schedule that includes evenings, weekends and holidays

 

This is a full-time, non-exempt position reporting to the Manager, Ticket Operations.

*The Professional Basketball Club, LLC is an Equal Opportunity Employer*


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Sales, Service, & Marketing: Marketing
Game Presentation Coordinator - Philadelphia 76ers (Camden, NJ)

Department: Game Presentation                                          

Reports to: Philadelphia 76ers Game Presentation Director, Philadelphia 76ers Game Presentation Manager

Classification: Full Time

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Hours required: 40 hours/week - events, nights and weekends as needed

Overview: The Game Presentation Coordinator is responsible for the coordination of the various processes and programs set forth by the Director of Game Presentation as it relates to all Philadelphia 76ers and Delaware 87ers live programming. Although heavy emphasis will be placed on the Delaware 87ers home game presentation, this person will also assist in the planning and execution of the live programming at other Sixers events.

Responsibilities for the Philadelphia 76ers include, but are not limited to the following:

 ·        Serve as floor manager for all Sixers home games, directing and assisting Sixers entertainment teams and game night staff with the execution of on-court promotions, prize giveaways, halftime acts, and all other in-game elements

·        Schedule / book various entertainment on the concourse: Theme Night entertainment, balloons decorations, Face-painters and coordination with Marketing on signage for all entertainment

·        Responsible for overseeing and submissions of all Special Messages and Birthday Requests

·        Assist with live-events programming (i.e. Beach Bash, Draft Party, Gala, Sixers ENT Auditions, etc.)

·        Assist in the planning, development and coordination of all in-game elements

·        Assist with transportation of Sixers vehicle and trailer 

·        Assist with management of the set-up and breakdown of Sixers Sport Court at all necessary events

Responsibilities for the Delaware 87ers include, but are not limited to the following:

 ·        Responsible for the development, implementation and/or review of the game presentation plan for all 87ers home games

·        Serve as liaison to Sponsorship and Ticket Sales on all in-game assets

·        Responsible for the development, implementation and/or review of the game script and the    communication with other departments required for execution

·        Prepare all game outlines and game grids for every home game

·        Prepare game scripts for our entertainment department and game night staff

·        Supervise Game Night Staff 

·        Responsible for the planning, development and coordination of Group Sales FEP in-game elements

·        Schedule/book various entertainment in the Kid’s Zone

 

Qualifications (educational, experience and basic knowledge requirements):

·        Minimum of Bachelor Degree in Marketing, Communications, or Sports/Business Management

·        Minimum of 1 - 3 years work experience

·        Live entertainment and event production/planning experience preferred

·        Proficient in Microsoft Office, Microsoft Outlook and Internet Explorer

·        Detail oriented with excellent organizational skills, excellent written and verbal skills

·        Excellent interpersonal skills

·        Creative and proactive problem solver

·        Must be able to work flexible hours including nights, weekends and selected holidays


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Philadelphia 76ers (Camden, NJ)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Event Operations/Management
Events and Booking Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

As part of the Events Department, you will serve as the primary point of contact for scheduling all non-ticketed events originating from other departments throughout multiple event spaces at the arena.  In addition, you will provide administrative assistance within the department as needed, as well as handling multiple tasks on behalf of the Director of Event Booking.

Primary (Essential) Duties

  • Booking arena calendar along with ancillary spaces, small events, construction projects, walk-throughs, practices, event changeover’s, etc. on Arena Calendar 
  • Gathering estimates and compile settlement sheets prior to internal/external events
  • Compiling various revenues and post event recaps from all ticketed events
  • Maintaining arena records, department files, certificates, manuals, and related documents, handle multiple tasks and projects simultaneously
  • Compile and distribute calendars companywide
  • Assist other Event Managers with assigned events and all other duties as assigned                       

Knowledge, Skills and/or Abilities

  • Proficiency in Microsoft Office applications including Word & Excel
  • Strong verbal and written communication skills
  • Strong organizational skills and multi-tasking ability
  • Ability to work independently and in a team environment

Experience/Education Requirements

  • College degree or equivalent experience required
  • Previous experience working in a public assembly venue (i.e. arena, theater, University) preferred

Working Conditions and Physical Demands:

  • Traditional M-F hours, but flexible to include evenings, weekends, some holidays to meet the business needs.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

               


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Sales, Service, & Marketing: Corporate Sponsor
Activation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties

  • Assist with Activation & Senior Activation Manager partner fulfillments
  • Assist Events & Engagements Coordinator duties as needed or assigned
  • Oversee the activation of contracted marketing partnerships
  • Manage sponsor expenses in accordance to budget
  • Participate in strategic planning to meet sponsor goals / objectives
  • Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
  • Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
  • Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
    • Partner/Event “Run Of Shows & Recaps”
    • Partnership “Case Studies” or “Best Practices”
    • Monthly Partnership Updates
  • Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
  • Manage partnership engagement in departmental suite/hospitality area during select games
  • Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
  • Develop and present set up (Playbooks) and proof of performance (Recaps) documents
  • Assist with renewal presentation(s) when appropriate

Additional Responsibilities/Non-Essential Duties

  • Compiles and communicates the department’s photo requests on a game by game basis
  • Assist sales team and Activation Managers with recaps, renewals and new business pitches
  • Assist with impression data to show partners the value of their Suns/Mercury partnership
  • Coordinate and execute partner events
  • Assist with game night promotions, preparations, locker room tours, etc.

Additional Duties

  • Run errands to pick-up and/or drop off items relating to partner fulfillment and events, etc.
  • Assist with mascots (Gorilla, Scorch, etc.) at partner appearances and coordinate mascots appearances for marketing partners
  • Photograph partner elements on game days as directed
  • Other duties as assigned

Knowledge, Skills and/or Abilities

  • Must have a strong understanding of MS word, power point and excel
  • Excellent customer service skills
  • Strong interpersonal skills and ability to problem solve
  • Strong verbal and written communication skills
  • Positive attitude and strong work ethic
  • Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

  • College degree – BA/BS or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.  Event days/times will take priority.
  • Expected to work most home games and events
  • Extended periods of standing during events and games
  • Must be comfortable in a crowd of people. Exposed to loud environment
  • Must be able to lift boxes up to 30 pounds

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 
•    Directly supervise the activation of contracted marketing partnerships
•    Manage sponsor expense in accordance to budget
•    Participate in strategic planning to meet sponsor goals / objectives
•    Leads specific projects as assigned 
•    Make decisions on behalf of marketing partnerships to best activate a contractual partnership
•    Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
•    Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
•    Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
     o Partner/Event “One-Sheet Recaps”
     o Partnership “Case Studies” or “Best Practices”
     o Monthly Partnership Updates
•    Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
•    Manage partnership engagement in departmental suite/hospitality area during select games 
•    Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
•    Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
•    Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
•    Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties
•    Compiles and communicates the department’s photo requests on a game by game basis 
•    Manages digital signage inventory and rotation formats on a game by game basis
•    Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

•    Must have basic understanding of MS word, power point and excel
•    Excellent customer service skills
•    Strong interpersonal skills and ability to problem solve
•    Strong verbal and written communication skills
•    Positive attitude and strong work ethic
•    Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
•    Must be able to lift at least 25 pound boxes
•    Extended standing during games and events
•    Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any previous activation experience? Explain.
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation and development of Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital/social, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 

  • Generate revenue through the sale of “new” corporate partnership relationships
  • Make a high volume of dynamic cold calls, conduct client needs analysis and close business in a timely fashion
  • Effectively qualify leads and maintain an active pipeline of potential business opportunities
  • Foster existing corporate partner relationships to ensure retention and growth
  • Network and build positive long term relationships with key decision makers
  • Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and a clear understanding of partner’s marketing goals
  • Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
  • Maintain positive attitude and adapt to fast paced working environment
  • Successfully manage multiple projects/tasks simultaneously
  • Provide accurate and reliable reporting information to be used in forecasting and management updates
    • Significant understanding of CRM and participation in sales tracking for multiple properties
  • Demonstrate an understanding of marketplace on both a local and national level
  • Being present, punctual and engaged during all scheduled departmental meetings
    • Share best practices, challenges, opportunities, etc.
  • Assist and engage with prospects and partners during Suns/Mercury games and events as needed
  • Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

  • Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market
  • Effective negotiation skills
  • Proficient in Microsoft Office (Word, PowerPoint and Excel)
  • The ability to collaborate with a diverse group of stakeholders, gaining their trust, confidence, and respect as well as the ability to build consensus among stakeholders with varying interests and objectives

Experience/Education Requirements

  • Minimum of a Bachelor’s degree
  • Minimum of 3-5 years of successfully selling corporate partnerships in sports or other related industry

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Event Operations/Management
Event Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The Event Manager is responsible for the planning and implementation of all arena events for primary tenants and outside entities as assigned. This individual must ensure event success and guest satisfaction with an eye for overall management of the arena, its staff and its equipment.

Primary (Essential) Duties

  • Coordinate any and all operational needs for events / shows / meetings and oversee the entire event planning process through pre-show planning, load-in, show, load-out and post-event wrap-up.
  • Strategically and creatively planning events to meet all the needs of the clients.
  • Plan and execute a variety of other high profile events.
  • Enforce Talking Stick Resort Arena policies and procedures throughout each event and ensure compliance with ADA, local and state fire and safety ordinances.
  • Lead employees and ensure they understand expectations and parameters for event activities through timely and accurate written and verbal communication. Utilize setup sheets, event reports, CAD maps and other event tools to create clear expectations for each event.
  • Determine needs and create schedule for event employees. Decide and delegate work among employees.
  • Mange outside vendors and contractors.
  • Lead SES operational departments in problem-solving and identifying ways to optimize efficiency; Set an example with a solution-oriented approach to difficult guest, client and co-worker interactions.
  • Handle multiple and diverse events, projects and tasks simultaneously.
  • Establish and maintain strong relationships with a wide variety of internal and external clients.  Develop a rapport with operational departments to continually improve event execution and effectiveness.

Knowledge, Skills and/or Abilities

  • Proficiency in Microsoft office applications including Word, Excel and PowerPoint.
  • Maintain sound decision-making and a positive attitude in stressful situations and in a fast-paced, dynamic work environment. 
  • Communicate changes effectively and efficiently and maintain an in-depth understanding of how each event decision impacts various departments.
  • Model a teamwork-centered approach to event management while demonstrating a high level of personal accountability and pride in work.

Experience/Education Requirements

  • Bachelor’s degree in a related field or equivalent experience required
  • Previous experience planning and executing large, high-profile events required.
  • AutoCAD experience preferred

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience planning and executing large, high-profile events?


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Sales, Service, & Marketing: Database Marketing/Analytics
Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

  • The Phoenix Suns seek an Email Design Specialist to oversee development, design and implementation of emails 

Primary (Essential) Duties

  • Management of email process from ideation/request to deployment
  • Execute front end email development experience utilizing strong HTML coding skills to produce best in class custom email designs
  • Manage all creative requests required for emails
  • Understand and analyze email performance metrics to adapt and adjust strategy as needed
  • Collaborate with other departments to understand needs and goals of email campaigns

Knowledge, Skills and/or Abilities

  • Strong HTML skills required
  • Knowledge of key email fundamentals: responsive design, CAN-SPAM compliance, deliverability, A/B testing, etc.
  • Strong strategic thinker with a creative mind
  • Experience working on web, mobile and desktop clients
  • Solid knowledge of cross-browser and email environments
  • Above average graphic design experience
  • Strong attention to detail
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Experience/Education Requirements

  • Bachelor's degree required
  • 1-3 years successful experience using Eloqua (preferred) or similar email marketing platform
  • At least 1 year of front end email development experience
  • Experience managing privacy (CAN-SPAM, CASL) compliance preferred

Working Conditions and Physical Demands:

  • Traditional business hours with occasional weekends, evenings, some holidays and some overtime to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year experience using Eloqua (preferred) or similar email marketing platform?
2. Do you have a minimum of one year of front end email development experience?
3. Do you have experience managing privacy (CAN-SPAM, CASL) compliance?


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Sales, Service, & Marketing: Database Marketing/Analytics
Email and Database Coordinator - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The Phoenix Suns seek an Email and Database Coordinator to provide daily support for organization wide email initiatives.

Primary (Essential) Duties

  • Compilation of email request forms and timeline to ensure email requests are prioritized and completed on time
  • Work with Director of Marketing to coordinate email requests and execution process aligning all business stakeholders
  • Pull and upload segmented customer lists
  • Design custom email workflows within Oracle Eloqua
  • Create forms for data collection
  • Manage web tracking within Oracle Eloqua environment
  • Provide tracking and analysis effectiveness of all E-mail campaigns
  • Assist the database team with data collection and validation.
  • Perform Email database cleansing
  • Facilitate CRM Integration with email marketing environment
  • Execute A/B Testing for individual Email campaigns  
  • Participate in weekly meetings and provide recaps of recent campaigns

Knowledge, Skills and/or Abilities

  • Experience with CRM and ticketing platforms preferred
  • Ability to present criteria to assist with list segmentation and database strategy
  • Desires the opportunity to increase knowledge and skillset around email applications and analytics
  • Basic knowledge of HTML a plus
  • Advance skills in Microsoft Excel and PowerPoint
  • Strong presentation skills and particular expertise in designing effective charts, graphs and tables
  • Strong attention to detail
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Experience/Education Requirements

  • Bachelor's degree required
  • 1-3 years successful experience using Eloqua (preferred) or similar email marketing platform
  • Ability to present criteria to assist with list segmentation and database strategy
  • Experience using advanced visual presentation tools (Tableau/Spotfire) a plus
  • Technical experience in SQL a plus

Working Conditions and Physical Demands:

Traditional business hours with occasional weekends, evenings, some holidays and some overtime to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year experience using Eloqua (preferred) or similar email marketing platform?
2. Do you have experience using advanced visual presentation tools (Tableau/Spotfire)?


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Sales, Service, & Marketing: Client Relations/Customer Service
Director, Guest Experience - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The individual in this position is responsible for designing and implementing programs to ensure the highest level of customer service for all events at the Talking Stick Resort Arena.

Primary (Essential) Duties

  • Design and implement programs to ensure we are providing the highest level of customer service for all events at the Talking Stick Resort Arena.
  • Create a strategic plan to identify customer service needs, develop objectives and measure our results.
  • Subject matter expert as it relates to Guest Experience.
  • Directs and oversees all aspects of the company’s customer service policies, objectives and initiatives.
  • Create and facilitate all customer service training for staff.
  • Liaison between on sight vendors and Sports Entertainment Services.
  • Design and implement an effective recognition program as it relates to Guest Experience.
  • Provide support to event staff in resolving event day guest issues and complaints.

Additional (Non-Essential) Duties:

  • Identify additional training and development needs for the company.

Knowledge, Skills and/or Abilities

  • Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Access
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Thorough understanding of company’s mission, Guiding Principles and Company Goals

Experience/Education Requirements

  • Three to five years of experience in customer service
  • Three to five years of experience in designing and facilitating training
  • Experience working professional sporting events or live entertainment shows preferred
  • Formalized training at a first-class venue/organization.

Working Conditions and Physical Demands:

  • A flexible schedule to include weekends, evenings, and some holidays, to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. • Do you have three to five years of experience in customer service?
2. Do you have three to five years of experience in designing and facilitating training?
3. Do you have any experience working professional sporting events or live entertainment shows?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Business Manager - Sacramento Kings (Sacramento, CA)

SUMMARY: The Partner Business Manager (PBM) delivers unique value to the Sacramento Kings corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate. PBM must be able to up-sell and renew current partner base.

Key Responsibility Areas (KRA’s):

· Understand and implement all of the Sacramento Kings’ corporate partners’ contractual elements as relevant to assigned accounts.

· Ability to provide added value to the partnership through researching and identifying new business opportunities and activations which achieve partner objectives and return on investment/objective annually.

· Supervise all aspects of project management on assigned accounts to include: Contract Asset Implementation, Broadcast - Radio and Television, Signage, Publications, Activations, Hospitality, Budget Management, Business Development, Relationship Enhancement

· Responsible for the creation, accuracy, presentation and delivery of all business collateral to include: Renewal Presentations & Sales Worksheets, Seasonal Business Plan and Implementation Guide, Mid-Season Reviews, Annual Reports, and Ancillary Partner Communication.

· Ability to manage and prioritize each brand (Kings and Golden 1 Center) and its associated assets as it relates to the Partner Business Manager’s portfolio of assigned accounts. 

· Various other duties and projects as assigned.

· Ability to Up-Sell and Renew current client base.

Education and/or Experience                    

·Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

·Minimum of three years in a marketing position with a consumer brand, agency or media property.

·Previous sales experience a must.

·Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.

·Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·Must be highly organized with ability to multi-task.

·Must have strong interpersonal communication skills.

·Retail sales promotion or marketing experience required.

·Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales (2) - Sacramento Kings (Sacramento, CA)

Start Date: May/June

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Sacramento Kings and Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing.  In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new era of the organization.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets for the Reno Bighorns. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Bighorns and Kings
• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, Reno Bighorn in-game initiatives and Bighorn events
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports & Entertainment (SS&E) is seeking positive and passionate individuals that are committed to becoming sales leaders in the sports and entertainment industry. This position is a 12 month career growth-oriented sales development program which will focus on the development of the skills and knowledge needed to become a senior sales professional. The intention of this program is to grow the Consultants’ skills to a level that will warrant a promotion to a senior level sales position in the sports industry upon the successful completion of the program.

Responsibilities will include generating new revenue through the selling of season tickets and group tickets for the San Antonio Spurs, Rampage, Stars, SAFC, and AT&T Center Family Shows and/or Events. This position is responsible for generating revenue via phone calls, prospecting, referrals, face-to-face presentations and in-arena appointments with a strong focus on relationship sales and customer retention.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Initiate sells of new full season tickets, partial season ticket packages and group tickets for all SS&E properties
  • Develop relationships, set face-to-face appointments (both externally and at the AT&T Center) and show seats to potential customers with the objective to close new business. Make 100+ outbound phone calls daily.
  • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events) Maintain electronic records of all customers and prospects with our CRM system.
  • Greet, Support, and Serve current and potential clients daily and at games. Work games, nights, weekends and holidays as assigned.
  • Collaboration with key internal/external resources
  • Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned.
  • Other Duties as Assigned.

Qualifications: 

  • Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field.
  • Must possess excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Drive and desire to be a sales industry leader.
  • Ability to work as a team player while being open and willing to learn.
  • Ability to present sales information to potential clients.
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.
  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
  • Commitment to personal integrity

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. What is your highest level of education?
3. Please briefly list your previous sales and marketing/promotion experiences.
4. Please provide an example of a time where you were proud of your service skills.
5. Please describe an opportunity you have taken in the past year to further your personal growth.
6. Do you have a flexible availability, including the ability to work evenings, weekends and holidays as needed?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Representative - Spurs Sports & Entertainment (San Antonio, Tx)

Spurs Sports & Entertainment (SS&E) is looking for a positive and passionate individual that’s committed to becoming a group sales leader in the sports and entertainment industry. Responsibilities will include generating new revenue and renewing current business through the selling of group tickets and groups sales programs for the San Antonio Spurs, Rampage, Stars, San Antonio FC and AT&T Center Shows.  Revenue will be generated via phone calls, prospecting new business and program ideas, referrals, cross-selling season and partial ticket plans, face-to-face presentations and in-arena appointments with a strong focus on relational selling and customer retention.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events).
  • Meet and exceed established monthly and annual sales objectives.
  • Meet the minimum requirements of pre-determined goals for outbound calls per day, meetings per week etc.
  • Commit to on-going sales training and development of best sales practices through weekly meetings and one-on-one sessions.
  • Work games, nights, weekends and holidays as assigned.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree (BA/BS) from accredited four year college or university required (sales/marketing focus preferred).
  • One or more years of experience in sports ticket sales.
  • Knowledge of Archtics ticketing system.
  • Prior use of Microsoft Dynamics CRM.
  • Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM
  • Ability to attend all home games (evenings and weekend hours and possibly holidays).
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong good oral and written communication skills
  • The ability to work independently and coordinate multiple tasks.
  • Stand/Sit/Walk for long periods of time.

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. What is your highest level of education?
5. Please tell us about your previous sales experience.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Financial/Data Analyst
Director of Marketing and Sales Analytics - Utah (Salt Lake City, UT)

Job Summary:

The Director of Marketing & Sales Analytics will be responsible for mining and manipulating data to identify revenue opportunities for the Utah Jazz, Salt Lake Bees, and other LHM entities.  They will be expected to work together with business owners to successfully plan and execute campaigns targeting these opportunities.  This position requires a strong understanding of SQL/R/Python and/or other tools to capture and analyze the wide range of data needed to meet these demands.

Primary Duties:

·        Consolidating and analyzing data from multiple sources in a relational database environment

·        Mining ticketing, website, email, survey, demographic and other types of data for insights that positively    affect the business

·        Determining target audiences for email and other marketing campaigns

·        Building models to identify at-risk customers, potential high-revenue customers, etc.

·        Continually iterating through A/B tests across multiple digital marketing and sales channels

·        Providing insight to business owners and executives via data visualization tools

·        Managing relationships with various 3rd party data providers

·        Working with multiple LHMSE entities and departments (including the Utah Jazz, SL Bees, Vivint SmartHome Arena, 1280 The Zone, Tour of Utah, and others) to successfully identify opportunities and execute new campaigns

·        Other duties as assigned

·        Be a student, be a teacher, be a leader

·        Be a good teammate, contribute positively to a winning culture, and be respectful

·        Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do

·        Protect the legal, financial, and moral well being of the company

·        Exemplify the Larry H. Miller Group of Company values

  Qualifications:

·        Bachelor's Degree in Statistics, Mathematics, Economics, Information Technology, Marketing or similar emphasis

·        5+ years of related analytics experience

·        Strong understanding and experience with SQL

·        Experience with R/Python or similar

·        Experience with Microsoft Excel or similar

·          Experience with marketing/email automation systems such as Responsys, Marketo, Eloqua, etc. a plus

·        Experience with data visualization tools such as Tableau, Microstrategy, etc. a plus

·        Knowledge of HTML/CSS a plus

Physical Requirements:

·        This person must be able to communicate and express themselves both written and verbally

·        This person must be able to observe, inspect, estimate and assess

·        The person must be able to sit for long periods of time

·        This person must be able to lift 20 lbs.


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Partner Services & Integration Manager - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has an immediate opening for a Partner Services & Integration Manager.  This position will manage corporate partner relationships and negotiated partnership elements to achieve partner goals through integrated marketing platforms that include assets such as promotional programs, media, digital, community relations, hospitality and other marketing programing.  The position includes account management and activation responsibilities for local, regional and national corporate partners for the Miller Sports Properties Group including:  Utah Jazz, Salt Lake Bees, Tour of Utah, Megaplex Theaters, and The Zone Sports Radio.  This position will champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Responsible for understanding each assigned account’s business goals, objectives
  • Manage and track all account history, relationship details and partnership activation details including  CRM
  • Implement processes and procedures for all activities
  • Coordinate proposals with Partner Business Development team
  • Manage day to day responsibilities for all implementation of partnership elements such as TV and radio, signage and promotions to ensure all contractual elements are fulfilled
  • Point person and liaison to work with multiple departments such as community relations, marketing, basketball operations, game operations and digital departments to ensure proper fulfillment of corporate partner elements
  • Oversee sponsor recognition programs for all MSP
  • Create account summary, plan and strategy on all accounts
  • Conduct sponsor 101 meetings on who we are, what we do and establish regular and consistent communications with clients – calls and meetings.
  • Ability to complete projects as assigned, including but not limited to, coming up with a plan of action, detailed timeline and post project recap and results (documenting successes and opportunities to enhance future similar projects) for clients and their activations
  • Responsible to implement processes and programs that enhance assigned accounts, and/or the Corporate Partnership team and organization to move the business forward
  • Build recaps for sponsors that include results and measurement through regular documented communication with the partner  that specifically displays that the partnership elements meet the company’s goals and objectives to justify partnership dollars
  • Experience in research and other measurement tools in addition to working with the Analytics team to provide thorough measurement, results and identified opportunities for assigned partners
  • Create upsell ideas and opportunities for partners and Partner Business Development team 
  • All other duties as assigned

Knowledge and Skills

  • Bachelor’s degree in related field\
  • Five to eight years’ experience in partnership marketing/service, brand marketing, sponsor marketing, sports property, agency, event marketing, advertising and/or promotion
  • Strong marketing experience with a solid understanding of property, brand management and both consumer and trade promotions
  • Successfully providing client service and contractual fulfillment for a number of accounts with a record of delivering a return on their investment.
  • Excellent written and oral communication skills

Physical Demands

  • Office environment in multi-story building
  • Fast paced, dynamic department
  • Occasional extended hours
  • Possible limited travel
  • Located in Salt Lake City

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening and have an acceptable driving history


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Sales, Service, & Marketing: Marketing
Washington Wizards Summer 2017 Promotional Staff (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (“MSE”) is one of the largest integrated sports and entertainment companies in North America with one of the most diverse partnership groups in all of sports.   MSE owns and operates four professional sports teams: the NBA’s Washington Wizards, NHL’s Washington Capitals, WNBA’s Washington Mystics, AFL’s Washington Valor and the AFL’s Baltimore Brigade, to start operations in the 2017 season and the anticipated acquisition of a D-League NBA Basketball team before the 2018-19 season. Additionally, MSE owns Team Liquid, one of the leading e-sports teams in the industry. The company also owns and operates the Verizon Center, the premier sports and entertainment venue in the mid-Atlantic, based in the center of Washington, D.C. The company oversees the management of Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals, and George Mason University’s EagleBank Arena.  The company has partnered with Washington D.C. and Events DC to build a new state-of-the-art Entertainment and Sports Arena at the St. Elizabeth’s campus in Ward 8 in Washington, D.C. which will become the practice facility for the Washington Wizards and home court of the Washington Mystics.  Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE. 

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This is a part-time summer position within the Washington Wizards, Marketing Departments. Game Night staff will be fun, energetic, and committed to promoting the Washington Wizards.

Responsibilities:

  • Work both on and off-site events (i.e. game nights, special events including Summer Fest, Fan Fest, season ticket holder events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Washington Wizards.
  • Responsible for installation set-up, operation and teardown of all interactive elements at scheduled events.
  • Responsible for all operational needs and activation of the following elements while at events - distribute giveaways items, facilitate on-site promotions, interact with fans and handle data collection.
  • Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times.
  • Assist Marketing Department in researching new events for appearances.
  • Assist with staffing Wizards Marketing tables at Mystics and Valor games and set-up/breakdown of giveaway distribution.
  • Responsible for completing post-event wrap-up forms after every event.
  • Assist with other tasks on an as-needed basis.
  • Other duties as assigned.

Minimum Qualifications:

  • Passionate about the Washington Wizards, Mystics and Valor
  • Outgoing personality.
  • Exercises good judgement.
  • Enjoys interacting with a passivate sports fan base.
  • Basic knowledge of Wizards, Mystics, and Valor brand.
  • Valid Driver License
  • Organized with the ability to multi-task and problem solve in a fast paced work environment.
  • Hard working, detail oriented and results driven.
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment.
  • Excellent interpersonal skills.
  • Customer-service oriented.
  • Previous marketing/promotional/event/street team experience preferred.
  • Minimum 18 years of age.
  • Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required.
  • Requires prolonged standing; ability to lift and carry up to 25 pounds.
  • Must be able to work in outdoor conditions.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Executive - Windy City Bulls (Hoffman Estates, IL)

POSITION OVERVIEW:

The Windy City Bulls are seeking a highly motivated, organized and dedicated candidate to fill the position of Ticket Executive for the upcoming season. This position will work directly with the ticket sales staff to sell season tickets, partial plans and group packages via phone calls, face-to-face appointments and special events. Candidate must be a team player willing to help out wherever they are needed, including other departments within the organization.

KEY RESPONSIBILITIES:

The Ticket Executive will be responsible for fulfilling the following:

  • Meet and exceed department and individual sales goals for the organization.
  • Proactively create new business opportunities through existing customers, prospecting and CRM leads.
  • Develop new contacts with groups and organizations via phone calls, networking events, and face-to-face presentations that lead to sales of season tickets, partial plans, group ticket plans and corporate sponsorships.
  • Develop and maintain a database of potential group and season ticket customers.
  • Renew and service all group, season ticket and single game ticket clients.
  • Assist with group events/initiatives, sales department hospitality and guests before and during games.
  • Make phone calls during the season and off-season to maintain personalized, consistent contact with season ticket holders and group leaders.
  • Work with the Box Office to print tickets, update reports, etc.
  • Perform other customer service and operational duties in season as assigned. May be responsible for spending time on a non-ticket sales function as part of this role.

 QUALIFICATIONS:

  • Bachelor’s Degree with business focus or equivalent work experience
  • 1-2 years of experience in minor league sports team sales, general business sales, or sports management is preferred
  • Proficient in Microsoft Office software programs, as well as CRM and ticketing software; expertise in Paciolan Ticketing System a plus
  • An enthusiastic and collaborative team player with a positive attitude and strong work ethic
  • Highly organized, detail-oriented and strong time management skills
  • Excellent verbal/written communication skills with the ability to present ideas clearly and concisely
  • Ability to work flexible hours, including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience selling tickets for a professional minor league sports franchise? [Yes/No]
2. If yes, have you focused on a particular area of ticket sales (i.e. season tickets, groups)?
3. If yes, what did you generate on average annually in personal sales?
4. Have you previously worked with the Paciolan ticketing system? [Yes/No]
5. Are you available to work game nights, weekends and holidays? [Yes/No]


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