Current available jobs in Sales, Service, & Marketing:


» Coordinator of Social Responsibility (Community Relations) - Atlanta Dream (Atlanta, GA)
» Membership Associate - Atlanta Hawks (Atlanta, GA)
» Manager, Advertising and Promotions - Atlanta Hawks (Atlanta, GA)
» Night Sales - Canton Charge (Canton, OH)
» Senior Manager, Dance & Entertainment Teams - Cleveland Cavaliers (Cleveland, OH)
» Inside Sales Representative - Denver Nuggets (Denver, CO)
» Business Development Executive - Los Angeles Sparks (Los Angeles, CA)
» Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)
» Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Sales Development Manager - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Sr Director of Premium Sales - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Account Representative, Lynx Ticket Sales - Minnesota Timberwolves and Lynx (Minneapolis, MN)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» Sixers Sales Academy - Philadelphia 76ers (Philadelphia, PA)
» DATABASE CAMPAIGN MANAGER & ANALYST - Philadelphia 76ers, NJ Devils & Prudential Center (Philadelphia, PA)
» SALESFORCE ADMINISTRATOR - Philadelphia 76ers, NJ Devils, Prudential Center (Newark, NJ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)
» Stars and Community Marketing Manager - San Antonio Spurs (San Antonio, TX)
» Ticket Sales Associate - Seattle Storm (Seattle, WA)
» Manager Business Operations & CRM - The Madison Square Garden Company (New York, NY)
» Group Sales Specialist - The New York Knicks (New York, NY)
» Account Executive - Tulsa Shock (Tulsa, OK)
» Group Manager - Ticketing - WNBA- Tulsa Shock (Tulsa, OK)



Sales, Service, & Marketing: Community Relations
Coordinator of Social Responsibility (Community Relations) - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM COORDINATOR OF SOCIAL RESPONSIBILITY

JOB DESCRIPTION

Title:                    Atlanta Dream Coordinator of Social Responsibility

Department:       Atlanta Dream Social Responsibility

Reports to:         Director of Broadcast & Communications

Type:                   Exempt, Full-Time

SUMMARY

The Atlanta Dream Coordinator of Social Responsibility is responsible for developing, implementing, and administering the Social Responsibility strategic plans and responsibilities in conjunction with the company’s overall community initiatives. This may include, but is not limited to charity programming, community activities and projects, identifying partnership opportunities, and cultivating business relationship to extend the company’s reach in the community, building fan loyalty, providing value to partners, and promoting ticket sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Build, develop, enhance, and execute programming for key Dream strategic Social Responsibility initiatives such as Dream Cares, Dream Pink, Dream Fit, Inspiring Women, and other platforms.

·       Help to develop and implement a Social Responsibility (SR) strategic plan that in the most effective and efficient manner builds supportive, involved relationships for the team while doing “good” for the community and the business.

·       Build & foster sustainable and authentic relationships with community-based organizations.

·       Activate WNBA programs such as: Breast Health Awareness, Go Green, Fit and WNBA Cares Week.

·       Coordinate appearances for players, coaches, mascot/dance team, staff, and senior management, and owners.

·       Manage the social responsibility calendar while developing a tracking process that allows efficient and accurate reporting of the number and type of appearances completed by the players.

·       Communicate all SR activities to the relevant parties on a daily, weekly, and monthly basis.

·       Organize and implement an annual signature event for the Dream 4 Youth Foundation.

·       Identify potential strategic alliances and strategic projects to fulfill company’s SR initiatives.

·       Work closely with Corporate Partnership department to manage and deliver partner fulfillments.

·       Work closely with Public Relations and Marketing department to ensure all SR efforts are aligned with overall company strategy and communications.

·       Develop and maintain relationships with appropriate community leaders to contribute to the company’s SR and business development efforts.

·       Conduct silent, live and online auctions of Dream autographed memorabilia and fan experiences and further enhance these efforts by conducting a memorabilia exchange with WNBA teams and other professional teams.

·       Prepare, review, and submit reports detailing all community relations programs for review by executive staff.

·       Represent company at public functions relating to SR programs.

·       Develop and execute high-profile community programming initiatives that enhance the Dream brand and create opportunities for positive publicity and corporate involvement.

·       Work closely with senior management on developing plans to build Foundation programming to align with social responsibility initiatives.

·       Work with Digital Team to ensure that community activities are captured and posted to digital platforms and digital publications.

·       Work with players, Dream Elite members, and staff to seek and develop opportunities to support charitable their personal initiatives and events.

·       Develop meaningful community partnerships such as blood drives, food drives, sports equipment drives, neighborhood clean-ups and community group recognition programs.

·       Manage the Dream in-kind donations program and respond to fan mail.

·       Coordinate all team autograph signings and maintain inventory of signed merchandise.

·       Organize and lead employee volunteer program(s) and supervise SR internship program.

·       Manage “Read to Achieve” and “Partnership in Education” programming and seek out opportunities to expand program reach to area youth through schools, libraries, after-school programs and recreation centers.

·       Research, locate and submit appropriate grant proposals that are in line with the mission of Dream 4 Youth Foundation

·       Work with finance department to create and manage department budget

·       Manage the department’s day-to-day activities.

·       Other duties as assigned by manager

Supervisory Responsibilities

This position will not have managerial responsibilities.

QUALIFICATIONS AND EXPERIENCE

·       Bachelor’s Degree from an accredited college/university in Marketing, PR, Journalism or related field

·       Minimum of 2-3 years community relations or non-profit experience

·       Experience dealing with professional sports team business and basketball personnel (Knowledge of and interest in Dream/WNBA is preferred)

·       Excellent communications skills including oral, written and presentation; ability to express ideas clearly and concisely

·       Excellent organizational skills and the ability to multi-task and work in a fast paced environment.

·       Sharp attention to detail and ability to manage multiple projects within deadlines and budget

·       Ability to work in a fast-paced, collaborative, team-oriented environment is a must

·       Ability to work irregular hours, including nights, weekends, holidays

·       Ability to travel as needed, which may include away games, training camp, league events, etc.

·       Ability to maintain confidential and/or proprietary information

·       Proficiency in use of Microsoft Office software suite of products

·       Talented self-starter with an creative mind, strategic ideas, and a focus on achieving excellence

Certifications, Licenses or Registrations

As needed to meet education and/or experience.


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Sales, Service, & Marketing: Ticket Sales
Membership Associate - Atlanta Hawks (Atlanta, GA)

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. The Membership Associate position is an entry level position focused on selling premium inventory for the Atlanta Hawks (NBA) at Philips Arena. Membership Associates focus on selling season tickets, group tickets and mini-plans to corporate prospects via phone and face-to-face presentations. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to grow their career within the organization. As a whole, the department acts as a feeder system to all senior level sales and service positions as career growth is the main objective of the program.

Qualifications: Ideal candidate will have a strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, passion for sales, strong work ethic, competitiveness, positive attitude and a willingness to learn is a must. Individuals must also possess a bachelor’s degree, comfort with cold calls and computer efficiency.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Yes/No: I have worked for a professional sports property before.
3. Why are you right for this position?
4. Briefly state what your professional goals are for the next 5 years.


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Sales, Service, & Marketing: Advertising/Agency
Manager, Advertising and Promotions - Atlanta Hawks (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

·        Build a season long media production and message rotation calendar for both  creative agency and internal teams that supports individual, group and membership sales goals, special promotions, and multi-game packages

·        Work closely with both traditional and digital team media buyers to develop comprehensive advertising partnerships with major media companies and local businesses

·        Develop and execute social media advertising plan to drive ticket sales, sweepstakes entries, likes/follows and retail sales through Facebook, Twitter and other platforms.

·        Serve as liaison with advertising agency regarding team campaign creative, activation and media buy; work with agency to develop appropriate strategies and campaigns to promote specialized tickets offers, team branding, and audience targeting

·        Communicate marketing and ticket sales initiatives with Ticketmaster to continually optimize SEO and Fan Network campaigns

·        Manage database-driving promotions through the StarStar mobile platform and communicate initiatives across internal and external channels. This is inclusive of **HAWKS in arena and market wide promotions and **DUNK.

·        Generate all-inclusive advertising valuations for sponsored ticket promotions at the end of the season and continually work with Corporate Partnerships on media programs for potential clients

·        Coordinate NBA initiatives and communications that relate to team marketing functions; including NBA approval of various marketing initiatives

·        Along with Director, manage the day to day marketing and promotional relationships with flagship TV and radio broadcast stations 92.9 The Game and Fox Sports South

·        Manage the promotion and execution of offsite season launch and team-focused events as well as in-arena brand building theme nights and post-game concerts throughout the season

·        Develop  marketing strategies and special marketing promotions with assistance from Director; lead the execution of these initiatives and prepare program summaries to aid in the reporting to senior management for the strategic planning process 

·        Game night responsibilities for both teams based on need

·        Other duties as assigned

 

QUALIFICATIONS:

·        Bachelor’s Degree in Marketing or a related field required

·        Minimum 4 years experience in marketing and/or advertising preferred; previous experience in sports, media or entertainment preferred

·        Proficiency in Microsoft Office applications a must

·        Must possess strong initiative, ability to multi-task and follow through on projects; must be detail oriented

·        Excellent customer service, written and verbal communication skills necessary

·        Strong ability to interface with internal and external contacts in addition to projecting a professional image

·        Must be willing to function in a team environment as well as exhibit independence thought and decision making

·        Must be able to work non-traditional hours to include nights, weekends and holidays 


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Sales, Service, & Marketing: Ticket Sales
Night Sales - Canton Charge (Canton, OH)

TYPE OF POSITION: Part-time, temporary, hourly

Description: The Canton Charge seek teachable and motivated candidates to sell our Charge Nation Memberships and Partial Plans. Under the guidance of the Night Sales Managers, you will have the opportunity to be trained and coached on the sales processes developed by the Cavs, to jumpstart your career in the Sports Industry. This staff will be used as a feeder system for Inside Sales positions in our family of companies (Cavs, Charge, Monsters, Gladiators). This is an hourly position that will include an aggressive commission structure.

Start date is Monday, February 9, 2015 with an anticipated end date of Friday, April 17, 2015. Required schedule is Monday – Thursday from 5:30 pm - 7:30 pm, including weekend hours based on game days.

RESPONSIBILITIES:

  • Sell Canton Charge (NBA D-League) ticket packages to local basketball fans and the general public.
  • Set face to face appointments with prospects.
  • Assist in game day responsibilities associated with ticket sales and service.

QUALIFICATIONS:

  • Junior or Senior in college or have a Bachelor's degree.
  • Prior sales experience is preferred but not required; previous job/internship experience within the sports marketing industry is essential.
  • Must have a strong work ethic and burning desire to build a career in professional sports.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Dance Team/Cheerleader/Choreographer
Senior Manager, Dance & Entertainment Teams - Cleveland Cavaliers (Cleveland, OH)

POSITION OVERVIEW

The Cavaliers Game Presentation team is the highly professional production group for the Cleveland Cavaliers, responsible for all aspects of fan entertainment for home games at Quicken Loans Arena.  This team manages the planning, preparation, and activation of all entertainment elements of the game day experience, including pre-game excitement, player introductions, time out promotions, halftimes, scoreboard promotions, and entertainment teams, as well as all other aspects of the fan experience at Quicken Loans Arena, to name a few areas of focus.  The game presentation team is part of the Cleveland Cavaliers marketing team. 

Cavaliers Entertainment teams include the Cavalier Girls dance team, the Scream Team (co-ed hip hop dance team), the Cavs Kids (youth dance team), and the C-Town Throwdowns (dunk team), as well as other dance-based performance teams that might arise through creative development from time to time.

Dance teams also extend to engagement with our properties, including the Monster Hockey Girls (Lake Erie Monsters of the American Hockey League), Goddesses (Cleveland Gladiators of the Arena Football League), and the Charge Girls (Canton Charge of the NBA Development League).  We work in a highly collaborative environment, and each of these respective teams have their own Director of Game Presentation that manages the day-to-day aspect of their events.

The Senior Manager, Dance & Entertainment Teams is a motivated individual, with a well-rounded and proven dance and performance background, including choreography as well as music, costuming and staging.  The ideal candidate must also have a proven track record with style, beauty, fitness and wellness.  This leader is required to have a demonstrated business acumen, with the ability to develop and successfully activate business strategy and marketing plans.  This includes, but is not limited to, a focus on event production, social media, marketing and communications strategies; as well as recruitment and program development.

The Senior Manager, Dance & Entertainment Teams is a new position with the Cavaliers, geared toward:

  • Growth, development and collaboration of all entertainment teams
  • On Court Quality and Performances
  • Fan Experiences
  • Game Day Performances
  • Game Day Celebrity Collaborations
  • Major Halftime Performances
  • Year-Round Local and National Recruitment
  • Camps & Clinics
  • Partnership Opportunities
  • Aggressive Personal Appearance Initiatives
  • Marketing
  • Promotions
  • Social Media
  • Fashion
  • Wellness, Health & Fitness
  • Programming
  • Team Member Development
  • And other key initiatives as determined by program development and team leadership

Successful and results-driven client partnerships (internal and external) are critical.  Team member development and performer recruitment are key.  Content that drives incredible, jaw-dropping fan engagement is Job #1.  A wildly creative vision (with a high skill set toward execution) is a must.  Flexibility… an “All for one. One for all.” approach… a contagiously positive attitude… and an over-the-top drive toward urgency and building the team to be the best is required

ESSENTIAL RESPONSIBILITIES

  • Responsible for the day-to-day management and administration of all property dance teams (Cavalier Girls, Scream Team, C-Town Throw Downs, Cavs Kids, Monster Hockey Girls, Charge Girls, Gladiator Goddesses).
  • Schedule and coordinate team auditions, practices, game schedule, prep classes and clinics.
  • Coordinate team promotional appearance schedule.
  • Oversee choreography for routines, including costuming, staging and special effects.
  • Coordinate and direct photo shoots for promotional use.
  • Coordinate partnerships for the team including partners for hair, make-up, fitness and tanning.
  • Maintain budget for the team
  • Responsible for all performance teams’ paperwork and new-hire, payroll, and other administrative duties.

CREATIVE DEVELOPMENT

  • Drive innovation for dance & entertainment team projects, game entertainment and the overall marketing experience... by creating ideas and supporting a collaborative atmosphere that nurtures such thought. 
  • Prioritize fan activation and fan value.  Embrace our ability to be the “home court advantage.”  Drive experiential content to be a difference maker and key addition to all in-arena and marketing activations.
  • Activate our promotions calendars.  In partnership with the marketing team, this includes the creative support and development of unique theme nights and game day promotions that support overall marketing goals.  It prioritizes fan-interaction and memorable implementation of in-game moments that take place from the second the arena doors open, until the last fan has left the arena.  Amazing fan experiences that positively emphasize our teams, our brands, our partners and our community is our focus.
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.
  • Define on court presentation, including music, lighting, choreography, costuming and supporting elements.

RECRUITMENT & TALENT DEVELOPMENT

  • Recruitment to prioritize dance team talent for existing entertainment teams; recruitment conducted year-round, locally and nationally.
  • Recruitment to pursue and present new entertainment team opportunities.
  • Training
  • Choreographers
  • Wellness & Fitness

LEADERSHIP & PARTNERSHIP

  • Directly manage three full time team members and 2-3 part-time coaches.  Work in proactive partnership with the dance team leadership to manage and provide meaningful support, guidance and direction to all part-time team members.
  • Work in partnership with all respective team Game Directors and Senior Producers of QTV to maximize performance team appearances in their respective events.  Game Directors maintain control of game scripts and have the leadership role in guiding the show experience… partnership and collaboration are critical to success.
  • Work in partnership with respective team marketing groups to maximize opportunities for each performance team.
  • Maximizing the budget

MARKETING INITIATIVES

  • Camps & Clinics
  • Youth & Regional Development Initiatives
  • Personal Appearances & Events
  • Unique Team-Developed Events
  • Community Relations

ADDITIONAL DUTIES

  • Leader and ambassador for the dance teams to rest of organization and Family of Companies.
  • Choreographer (highly preferred)
  • Provide creative production support for major Cavaliers organizational events, including, but not limited to, Quicken Loans Arena, Lake Erie Monsters, Cleveland Gladiators, Canton Charge, and other key organizational projects and initiatives.
  • Prioritize superior client services skills and the ability to function well within a team environment.
  • Prioritize a leadership role in the development of the dance teams. 
  • Focus on supporting the growth of quality, depth and capabilities of our performance teams, enhancing our creative capabilities and driving innovation.
  • Research, recommend and conduct training to performance team members in areas of expertise as needed.
  • Develop strong vendor relationships that support game day initiatives, including third-party partnerships, among others.
  • Promote the overall high expectation of quality for all dance team productions.
  • Initiate and develop relationships across the organization to fulfill other internal team’s entertainment team business relationship needs. 
  • Flexible schedule with the ability to work nights, weekends and holidays.
  • Excellent verbal and written communication skills.
  • Polished interpersonal and communication skills with a positive demeanor.
  • Perform additional duties as assigned by the Director of Game Presentation and the Senior Vice President of Marketing/Chief Marketing Officer.

REQUIREMENTS

  • Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
  • Proven dance performance and event production background.  Choreography experience (highly preferred).
  • 6-8 years of management experience.
  • 6-8 years of experience in professional sports or entertainment.
  • 6-8 years of marketing and promotional experience.
  • Experience with developing and implementing activation plans.
  • Proficient in social media and current popular trends. 
  • Must have an open and creative mind.
  • Production etiquette and excellent organizational and interpersonal skills. 
  • Possess excellent writing and copy editing skills.
  • Effectively able to work under deadline pressure.
  • Ability to manage multiple projects simultaneously and work independently as well as in a team environment. 
  • Ability to work long hours as needed and work a flexible schedule, including weekends and late nights, as needed, to support the needs of a major professional sports organization. 
  • Familiarity with Microsoft Word, Excel, and Outlook.
  • Knowledge of the NBA specifically, as well as hockey and sports in general, is a plus. 

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Denver Nuggets (Denver, CO)

OVERVIEW
The Inside Sales Representative position, beginning on or around March 2, 2015, focuses on selling season tickets, mini-plans, various ticket packages and group tickets for the Denver Nuggets.  In addition, this entry-level position concentrates on training, sales skills and developing experience in the sports and entertainment industry. The position pays an hourly wage plus commissions.


MINIMUM POSITION RESPONSIBILITIES:

• Generate revenue selling ticket packages for the Denver Nuggets
• Prospects, networks, and sells group ticket packages
• Meeting or exceeding weekly and monthly sales goals
• Calls past customers to generate sales
• Cold-calls new sales leads to generate sales
• Conducts appointments with prospective clients
• Provides phone support and follow-up of ticket sales marketing campaigns
• Maintains detailed records of clients and prospects in the CRM system
• Staffs sales tables at various games and events
• Other duties as assigned


MINIMUM POSITION QUALIFICATIONS:
• Possesses a friendly and professional telephone manner
• Strong verbal and listening skills
• Strong desire to start a career in the sports industry
• Works well in a team environment
• Demonstrates a positive and professional attitude at all times
• Ability to maintain a flexible work schedule (evenings and weekends)


PREFERRED POSITION QUALIFICATIONS:
• 4-year college degree
• Strong computer skills
• Advanced phone sales training
• Team and League knowledge
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to start working full time on or around March 2, 2015?

Closing Date: 2015-02-10


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Business Development Executive - Los Angeles Sparks (Los Angeles, CA)

The Los Angeles Sparks seek a Business Development Executive to generate new business revenue with local, regional and national companies. This position will work closely with the Sparks’ President and directly report to the Director of Corporate Partnership. 

Tasks and Responsibilities:

  • Research, prospect and establish leads for corporate relationships followed by an introductory needs analysis/discovery meeting utilizing a consultative sales approach.
  • Build and cultivate an on-going pipeline of corporate contacts and potential sponsors.
  • Create customized, engaging pitch decks and proposals.
  • Achieve annual individual sales goals and assist department in achieving annual revenue targets.
  • Other duties as assigned by Director of Corporate Partnership.

Qualifications:

  • Minimum of 3 or more years of sales experience.
  • Self-motivated team player with a proven ability to work with aggressive individual and team sales goals.
  • Superior knowledge regarding the practices and principles related to the sale and implementation of corporate partnership.
  • Ability to establish and maintain strong working relationships with corporate clients and co-workers.
  • Excellent oral, written and presentation skills.
  • Solutions oriented, problem solving mentality a must.
  • Must be creative, detail oriented, possess a strong work ethic, be willing to learn and have a burning desire to succeed.
  • Possess superior negotiation skills coupled with a net profit bottom line mentality.
  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
  • Consistent, punctual and regular attendance
  • Possess high degree of discretion and professionalism

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3 or more years of sales experience? If so, please describe.
2. Do you have experience selling sponsorships? Provide details of two deals you closed and their amounts.
3. What is your desired salary?
4. Do you currently reside in the Greater Los Angeles area?


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)

Reports To:   Manager, Ticket Operations

                          

Hours:             Minimum 2 days per week (will vary throughout the year)

                        Desired start: March 2015

Salary:            For college class/program credit only; experience

Summary:      Assist with ticket operation requests along with managing the day-to-day ticket service functions both in the office. The Ticket Operations Intern will process and fulfill ticket orders in TM Archtics ticketing system, assist with season ticket distribution, and generate sales and revenue reports.

Duties and Responsibilities:

  • General ticket reports for the WNBA league office and Sales Department
  • Receive ticket operations software training in Archtics and Outbox
  • Processing invoices, ie scanning, filing, etc
  • Mass Mailings, mail merges, etc.
  • Ticket printing and packaging
  • Operation manual development
  • Market research
  • Other general administrative duties as directed by the Manager, Ticket Operations and the Director, Ticket Sales

Knowledge, Skills, and Abilities:

  • Strong organizational, interpersonal, and written and verbal communication skills
  • Strong computer skills with a  focus on Excel and other Microsoft Office products
  • Demonstrated work ethic with an innate sense of urgency and tenacity

  • Be detail oriented, a self-starter, and be able to work under pressure and multi-task
  • Professional demeanor and appearance with high energy, positive attitude and be committed to teamwork

  • Provide excellent customer service and adjust to rapidly changing business conditions

  • Previous box office/ticketing experience preferred but not required

    Special Requirements

  • Some use of personal vehicle

     


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, group tickets, partial plans, and holiday plans through face to face meetings and outbound phone calls.  Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities through our Priority Access Club members. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends, and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed yearly2014-15 ticket sales revenue goal. Associate Degree from two-year college or technical school; or equivalent combination of education and experience. Six months to one year related experience and/or training.Excellent communications skills, professional selling skills and previous ticket sales experience is required.  Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least two years of sales experience?
2. (Yes/No) Are you fluent in both English and Spanish?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Account Sales Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:

The Account Sales Executive will report to the Director of Ticket Sales and be responsible for maximizing revenue with a focused approach on selling various seating options and programs. This role will be responsible for selling Full Season Memberships, Partial Season Ticket plans and Group packages via phone calls, face to face appointments, in-arena meetings and special events. Key traits that are important for candidates to exhibit are the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team.  

 

Core Responsibilities:

  • Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
  • Sell Full Season Memberships, Partial Plans, Group Tickets and any other Ticket products available with a primary focus on selling Full Season plans
  • Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
  • Achieve and exceed weekly, monthly and annual sales goals established by management
  • Meet/discover new prospects by scheduling, coordinating and conducting client meetings via phone, in-person appointments and networking events
  • Proactively create opportunities for new business with existing customers within your portfolio of business
  • Work all homes games and various events throughout the off-season
  • Provide superior customer service to existing and prospective clients
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player
  • Work closely with all internal departments for cross-promotional initiatives
  • Any other duties as assigned by management

 

Qualifications:

  • High proficiency in both written and verbal communications (public speaking and presentation)
  • Excellent relationship building and interpersonal skills
  • Assertive, persistent and results-oriented approach
  • Strong time-management organization and analytical skills
  • Strong work ethic with high personal accountability, business ethics and morals
  • Ability to independently take action beyond what is called for
  • Ability to generate imaginative solutions to business opportunities
  • Ability to be flexible, prioritize and manage multiple tasks/projects
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays
  • Ability to work well under pressure
  • Ability to coordinate multiple events and exceed customers’ expectations
  • Proficient in Microsoft Office applications
  • Knowledge of Archtics ticketing software and Microsoft-based CRM platforms preferred
     

Education and Experience:

  • Bachelor’s Degree required
  • 3-5 years of sales experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years of sales experience? (Yes or No)


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Sales, Service, & Marketing: Ticket Sales Management
Sales Development Manager - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:

The Sales Development Manager Role will report directly to the Director of Ticket Sales and will be responsible for maximizing revenue by recruiting, hiring and training a group of 15-45 entry-level sales associates at any given time. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks.  The Sales Development Manager works closely with internal and external stakeholders to enable the sales team to deliver the highest level of customer service, ensuring the appropriate tools, processes and training are in place. The Sales Development Manager will assure objectives and priorities are enabled within the sales organization and are fully supported.

Major Responsibilities:

  • Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
  • Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales. 
  • Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
  • Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
  • Meet or exceed annual sales associate team goals.
  • Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
  • Work closely with all internal departments for cross-promotional initiatives.
  • Maintain working knowledge of all product to sell when applicable.
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.
  • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect the sales process quality and prioritize opportunities for improvement.
  • Will also assist sales management in understanding process bottlenecks and inconsistencies and facilitates an organization of continuous improvement.

Qualifications:

  • Previous management of a team in a sales environment.
  • Proven ability to train new sales associates.
  • High proficiency in both written and verbal communications (public speaking and presentation).
  • Excellent relationship building and interpersonal skills.
  • Assertive, persistent, process and results oriented.
  • Strong time management organization and analytical skills.
  • Strong work ethic and high personal accountability.
  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
  • Ability to work well under pressure.

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 2 years management experience in a ticket sales or related field.
  • Minimum 3 years sales experience in a sports or related field.

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Sales, Service, & Marketing: Premium/Suite Sales
Sr Director of Premium Sales - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:


The Sr.Director of Premium Sales will report directly to the Vice President of Ticket Sales and Service and will oversee all sales efforts related to courtside seating, club seating and suite sales for the Milwaukee Bucks in coordination with the BMO Harris Bradley Center and the Bucks Corporate Partnerships team. This position is responsible for recruiting, training, mentoring, motivating and coaching a premium sales staff and monitoring progress towards achieving department goals. This role will be responsible for developing and implementing a premium sales plan designed to meet or exceed the annual departmental sales goals set forth by senior management. This position requires leadership by example in the aggressive pursuit of team sales goals.

Major Responsibilities:

  • Manage overall campaign strategy and onsales for product in coordination with the Director of Ticket Sales and the marketing department

  • Manage employees comprised of the Premium Sales department, as delegated by the VP of Ticket Sales and Service

  • Assists in the overall direction, coordination, and evaluation of the Sales team

  • Provide overall leadership for premium sales and services initiatives in order to meet or exceed all sales and revenue goals as developed by Senior Management

  • Creates sales strategies and materials to support the sale of Luxury suites, premium seats and nightly suite rentals

  • Recruit, hire, train and coach the professional development of premium sales staff

  • Manage the overall adoption and use of the CRM database to ensure the integrity of the information and run regular reports for senior management in order to give real time updates on sales and revenue projections

  • Manage the overall maintenance in order to ensure quality of information and to keep account data current in Archtics database

  • Identify upsell opportunities for other Bucks departments, specifically Business Development; communicate and collaborate on such opportunities on a timely basis.

  • Benchmark industry best practices, evaluate opportunities to utilize and implement when appropriate

  • Participates in events, promotions, client entertainment and other activities as required

  • Provides problem solving and conflict resolution for Premium Sales team as well as client related matters

  • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues and attending sales meetings with sales team members

Qualifications:

  • Previous management of a sales team in premium sales environment

  • Proven ability to hire and train top sales talent

  • Proven experience managing sales campaigns and lead sourcing

  • High proficiency in both written and verbal communications (public speaking and presentation)

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays

  • Ability to work well under pressure

Education and Experience:

  • Bachelor’s Degree required

  • Minimum 4 years management experience in a ticket sales or related field

  • Minimum 5-8 years sales experience in a sports or related field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 years management experience? (Yes or No)
2. Do you have at least 5 years sales experience in sports or a related field? (Yes or No)


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Sales, Service, & Marketing: Ticket Sales
Account Representative, Lynx Ticket Sales - Minnesota Timberwolves and Lynx (Minneapolis, MN)

Job Title: Account Representative, Lynx Ticket Sales
Department: Season Memberships
Reports to: Lynx Ticket Sales Manager
FLSA Status: Exempt
 

Position Summary: The primary focus of this position is to develop and nurture client relationships in the Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Lynx.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Generate new sales revenue in full and partial season memberships and group sales by researching individuals, companies and industries.
  2. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  3. Sell full and partial season memberships as well as premium seating and group tickets.
  4. Must meet minimum weekly activity expectations in place (200 phone calls, 50 emails, 10 appointments, etc.)
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication Client Relationship Management (CRM) system.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Positive attitude and desire to succeed required.
  2. Strong written and verbal communication skills required.
  3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.
  7. Knowledge of CRM and Archtics is preferred.

Education

Bachelor’s degree or equivalent experience preferred.

 

Experience

1-2 years of sales experience with the business side of collegiate, minor league or professional sports is preferred.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. Office hours are typically 8:00 AM-5:00PM Monday-Friday. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience working in sales?
2. Are you comfortable working evenings and weekends?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticket sales experience? Y/N
2. Are you passionate about sales? Y/N
3. Do you have experience with Arctics and CRM? Y/N


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Sales, Service, & Marketing: Ticket Sales
Sixers Sales Academy - Philadelphia 76ers (Philadelphia, PA)

PHILADELPHIA 76ERS – SIXERS SALES ACADEMY

Are you looking to jumpstart a career in sports ticket sales?  The two-day Philadelphia 76ers Ticket Sales Academy is your chance to be discovered!  This exclusive event will give you the opportunity to showcase your skills, personality, and passion in front of the Philadelphia 76ers ticket sales leadership team for a shot at a full-time position with Philadelphia’s NBA franchise!

Throughout the two-day “combine,” trainees will work hand-in-hand with professional sport sales trainers to develop the skills necessary to launch a career in the revenue-generating side of the sports business.  The training program will be focused on giving you exposure to different styles and techniques so you can build a sales pitch in which you are confident in and is centered on your personality.

Click here to apply for your chance to join the Philadelphia 76ers!

Date:

  • February 20, 2015 – February 21, 2015

Location:

  • Philadelphia, PA

Event Details:

  • Two-day sales combine for aspiring sports business professionals
    • Day 1 will run from 8:00 am through that evening’s home game against the Washington Wizards
    • Day 2 will run from 8:00 am through 1:00 pm
  • Sales training to include classroom style, interactive, and in-game sessions
  • Full-time job interview sessions throughout the combine with multiple members of the Sixers sales leadership team
  • There is no cost to participate in the Philadelphia 76ers Ticket Sales Academy

Candidates:

Aspiring sports business professionals looking to break into ticket sales in order to build a foundation for a long-term career in a revenue-generating position such as:

  • Ticket Sales & Service
  • Corporate Sponsorship Sales & Activation
  • Premium Sales & Service
  • Business Development
  • Sales Leadership (Manager, Director, Vice President)

Sales Coaches/Hiring Managers

  • Jake Reynolds - Vice President, Ticket Sales & Service
  • Brian Norman - Director, Inside Sales
  • Matt McShea - Director, Ticket Sales
  • Carrie Kmetzo - Director, Group Sales
  • Jill Snodgrass – Director, Service & Retention
  • Eric Cole - Manager, Inside Sales
  • Zack Robinson - Manager, Inside Sales

Application Details:

  • Applicants must complete the Ticket Sales Academy application located here: Sixers Sales Academy Application
  • To be considered, all applicants must possess (or graduate in spring 2015) an undergraduate degree from an accredited college or university.
  • All applicants will be notified on the status of their selection to participate by Wednesday, February 11, 2015.  There is no registration fee to attend the event, but access to this event will be limited; therefore, an application does not guarantee your participation.

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Sales, Service, & Marketing: Database Marketing/Analytics
DATABASE CAMPAIGN MANAGER & ANALYST - Philadelphia 76ers, NJ Devils & Prudential Center (Philadelphia, PA)

Description

The Database Campaign Manager & Analyst will oversee the strategy, tagging, list requests, and execution of all call, direct mail and email deployment campaigns for the New Jersey Devils, Prudential Center events and Philadelphia 76ers. They will also assist both the CRM Campaign Manager and CRM Analyst on developing the appropriate database segmentation criteria, deployment of all email campaign performance reports including total sales generated, email deliverability reports, issue key learnings and takeaways from A/B test campaigns and provide additional insights to marketing automation reports. This role will be responsible for the implementation, execution, and reporting analyst of multiple CRM technology platform strategies including email service provider (i.e. Aprimo/Marketo/ExactTarget/Neolane/Silverpop), marketing automation, business intelligence tools, etc. The role will also be responsible for implementing variable content and images to deliver 1:1 email marketing initiatives. This role will play a critical part in our omni-channel digital platforms as well as the database warehouse governance strategy.

Job description:

  • Create campaigns, segmentation, and digital dialogue with customer experience campaign management tools though CRM, sales and marketing strategy.
  • Manage database in campaign management system: ensuring that marketable records are kept up-to-date, accurate, and usable
  • Design and implement complex triggered-based communications using campaign management tool(s), with coding for versioning (dynamic in email), offers and personalization, etc. 
  • Provide expertise and education of "best practices" in campaign development to optimize efficiency and quality of deliverables; implement and support automation for “lights-out” triggered communications
  • Assist VP in defining the communication campaign strategy and execution of team project management to establish timeline and schedules for implementation 
  • Collaborate with all team members to ensure data requirements are met 100% of the time, with a goal of flawless execution
  • Produce automation weekly and monthly campaign performance reports
  • Execute measurement and analysis for campaigns; design and execute experimental test designs and ad hoc analysis for presentation conclusions to marketing and sales teams
  • Develop actionable insights and analysis to make recommendations on strategic campaign decisions to sales and marketing teams
  • Work with other business intelligent modelling team to implement statistical tests and optimize campaign targeting and effectiveness.
  • Communicate with Enterprise Data Administrators and digital platforms in the supervision of marketing database maintenance schedules and data accuracy
  • Identify and communicate training needs of Campaign Management to management
  • Build and maintain working relationships with the CRM & Technology Manager, CRM Training & Campaign Managers to ensure consistency between Salesforce, Database Warehouse, ESP and all marketing automation
  • Responsible for understanding the holistic view of database strategy across platforms, omni-channel distribution and business intelligence
  • Apply database knowledge to all digital points of content to ensure efficiencies across sales and marketing departments. Including New Jersey Devils, Prudential Center events and Philadelphia 76ers.

Required:

  • Bachelor’s or Master’s degree in information systems, statistics, engineering and/or related area required.
  • Proven experience with database marketing, customer segmentation, and results analysis.
  • Ability to communicate effectively in a manner that is clear, logical and consistent
  • Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
  • Full understanding of relational databases and experience with data manipulation, data conversion, query generation, import and export processes, report generation and macros
  • Knowledge of statistics, confidence intervals, sampling and test/control cells.
  • Proven experiences of one of campaign management tool experience
  • Strong SQL programming skills required; proficiency with SSIS/ SSRS package or other business intelligent tools.
  • 3+ years of HTML programming and other web programming skills preferred.
  • Advanced analytic and problem solving skills.
  • Able to work collaboratively in a fast-paced, highly entrepreneurial work environment.
  • Ability to effortlessly map marketing ideas to technical requirements and, vice versa, map new technologies to marketing opportunities.

http://hockeyjobs.nhl.com/teamwork/r.cfm?i=72866

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Have you held a previos position in data management?
2. YES/NO: Have you worked with marketing automation platforms? If so, which ones?
3. YES/NO: Have you built queries via a database warehouse before?


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Sales, Service, & Marketing: Database Marketing/Analytics
SALESFORCE ADMINISTRATOR - Philadelphia 76ers, NJ Devils, Prudential Center (Newark, NJ)

Description

The Prudential Center and New Jersey Devils are looking for a Salesforce subject matter expert to join our CRM, Technology and Strategy team as a Salesforce Administrator. Our rapid growth has created the need for a Salesforce CRM Administrator, reporting to the VP of CRM, Relationship and Database Strategy. The successful candidate will proactively engineer and assume responsibility for the overall ongoing support of multiple organization units, including Marketing, Ticket Sales, Premium Partnerships/Sponsorship and Community Relations. This will include directing tactical and strategic enhancements to the application, with an eye towards increasing efficiency, augmenting controls to mitigate risk, boosting tools for the salesforce / operations, and improving reporting functionality. The CRM Administrator will assist with the implementation process, assist with all new hire trainings for new users and partner with stakeholders to identify enhancement opportunities to optimize system functionalities. Additionally, this position will include the ability to learn, develop and create complex solutions including system integrations.

Responsibilities:

  • Day-to-day administration and support of Salesforce, including but not limited to maintaining users, object / data access, validation rules, record types, workflows / data triggers, fields, email templates, page layouts, reports / dashboards, and other reference data.
  • Design, build, test, and implement new functionality to support business functions and processes. Help integrate Salesforce with other internal applications.
  • Collaborate with multiple organizational units to facilitate the efficient, controlled flow of information across the entire project life-cycle.
  • Assist the CRM Training and Campaign Manager to set up a training program for new and existing users to ensure adoption, and take maximize use of the Salesforce application. Construct training materials as necessary.
  • Assist the VP and team, in defining and enforce standards / naming conventions for all Salesforce reference data and objects.
  • Continuous monitoring to ensure data is captured accurately and completely across the organization. Execute controls to ensure data integrity and minimize duplication.
  • Keep abreast of new Salesforce features and functionality and provide recommendations for process improvement. Research, implement, and integrate 3rd party applications into the Salesforce environment. – Actively report on enhancements in weekly CRM meetings
  • Implement a Change Management Processes to control the fix / enhancement lifecycle, from identification and approval, through implementation across Sandbox and Production instances.
  • Assist the CRM Analyst to enhance forecasting and reporting capabilities, including the construction of new reports and dashboards.
  • Provide end-users with ongoing technical support as necessary.
  • Act as the Salesforce subject matter expert for all internal users for the New Jersey Devils, while also working in parallel with the Philadelphia 76ers CRM and Technology Manager that is responsible for the corporate Org strategy.
  • Work with CRM team, as well as any related external vendors to resolve issues, and/or install and maintain 3rd party software tools

Requirements:

  • A minimum of 3 years of Salesforce experience as an administrator
  • A minimum of a Bachelor’s Degree required
  • Proven success designing and implementing solutions on the Salesforce platform
  • Experience with programming languages (e.g., Apex, triggers, classes, Visual Force, SQL, JavaScript, VBA), preferred
  • Excellent communication and facilitation skills
  • Experience working with sandbox and production environments to manage the distribution of system functionality or process changes preferred
  • Salesforce Administrator Certification is preferred
  • Understanding of relational databases and data integration tools

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: Are you salesforce certified?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:
• Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
• Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)
Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.
 

Primary (Essential) Duties
• Making sales calls from territory and category lists to area organizations and follow-up as necessary
• Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
• Contacting qualified and unqualified sales leads for new group and season sales
• Managing and servicing existing group accounts
• Handling customer service and ticketing issues of assigned group customers
• Prospecting for new group clients
• Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

• Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

• Bachelor’s Degree or equivalent experience
• Previous experience in Group Sales either with an arena or professional/collegiate sports team.
 

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Expected to work a majority of events/games.


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team in a class of 4 to 10 entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated New Arena Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, professional sales training, hands on leadership and much more. Account Executives will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The New Arena Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the New Arena Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.


This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?
2. What unique group experiences have you offered as part of your arena shows?
3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?


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Sales, Service, & Marketing: Business-to-Business Sales
Stars and Community Marketing Manager - San Antonio Spurs (San Antonio, TX)

As an integral member of the Spurs Sports & Entertainment Marketing Department, this position is responsible for leading the marketing functions for two key business units, as well as collaborating on various marketing projects and processes throughout the organization. This position proactively interacts with a variety of cross-functional areas, such as ticketing, corporate partnerships, creative services, community outreach and game operations to achieve organizational goals and objectives.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.


Job Requirements

  1. Development of annual strategic marketing plans for the San Antonio Stars (WNBA) and the organization’s community responsibility department, Silver & Black Give Back (SBGB), while facilitating each plan’s execution through collaboration with internal stake holders.
  2. Conduct research and analysis of targeted audiences, new products and services, results of marketing and promotional tactics, and new marketing-related technologies.
  3. Oversee, implement, forecast and recap media and PR campaigns. Negotiate, track and analyze all trade partnerships to ensure accurate and timely execution on deliverables.
  4. Develop and manage Stars and Community marketing budgets, including monitoring expenses on a monthly basis for accuracy and appropriateness, completing timely reports to leadership and taking prompt and corrective action when required.
  5. Develop and maintain professional, collaborative relationships with internal departments and external stakeholders to achieve strategic marketing goals and objectives.
  6. Assist the Marketing Department in developing sound processes for strategic planning, research, analytics, product development, creative project development and customer engagement.
  7. Other duties as assigned.


 

Minimum Qualifications:

• Four-year degree, preferably in Marketing, Communications or Statistical Analysis

• 1-3 years’ experience in related field

• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required

• Ability to prioritize multiple tasks, proactively problem solve and be highly organized

• Ability to work long, flexible hours including evenings, weekends, and holidays

• Ability to lift 30lbs

• Possess a clean driving record in order to operate company-owned vehicles


Apply Here
 


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Associate - Seattle Storm (Seattle, WA)

Overall Objectives:
The Associate, Ticket Sales is responsible for generating new business and assists with achieving overall sales and attendance goals of the Seattle Storm by selling all Storm ticket products including, but not limited to, season ticket memberships, mini plans, and groups. 

Essential Duties and Responsibilities:

  • Develop and execute sales and prospecting strategies to maximize revenue generation from the sale of all Storm ticket products, with a primary focus on selling new full season ticket memberships and mini plans.
  • Contribute to group sales revenue goals by selling large group events and experiences.
  • Participate in phone call campaigns that require phone and cold calling skills.
  • Meet weekly productivity requirements for out-bound call volume, outside appointments and networking.
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Participate in game night sales and service opportunities including hosting customers and prospects, making in-seat visits and staffing the Fan Information Booth.
  • Attend team and community events for the purpose of making new connections and maximizing sales opportunities.
  • Participate in ongoing sales and service training and other professional development opportunities.
  • Influence and motivate peers to meet personal and team objectives.

 

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • Prior direct selling and service experience preferred.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Strong computer skills; experience with Ticketmaster’s Archtics software preferred.
  • Ability to handle heavy outbound phone volume
  • Meet and exceed weekly and monthly ticket sales goals
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

This is part-time, seasonal, position reporting to Senior Account Executive, Membership Development. 


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Manager Business Operations & CRM - The Madison Square Garden Company (New York, NY)

The Manager, Business Operations & CRM will work with the VP, Business Operations to help support the information management and major administrative functions that are key to running the Marketing Partnerships & Ad Sales department.

Specifically, the Manager will work closely with other department executives to ensure the reporting, budgeting (revenue and expense), strategic planning, and quarterly forecasting processes run smoothly throughout the fiscal year.

Additionally, the Manager is responsible for all aspects of CRM and reporting as it relates to the Marketing Partnerships department. The Manager will focus on maximizing internal usage of the CRM system via user training and support; working with IT and department executives to develop robust dashboards and sales reports in order to analyze data and provide recommendations for sales strategies. This role will work closely with IT to maintain the CRM system, making proper recommendations to continuously improve the usage of the system in support of the overall department management and revenue goals.

Job Qualifications:

Bachelor's degree from four-year college and two years of related experience.

This candidate must have excellent project management and conceptual thinking skills.

This candidate should be able to prioritize in a fast paced, deadline driven environment. Expert MS Office skill level (Word, Excel, Access, and PowerPoint) is a must.

This candidate must have strong quantitative, written, and verbal communication skills.

Financial reporting and budgeting experience is preferred.

Experience with CRM database applications and Microsoft Dynamics is preferred.

Please note, in order to be considered for this role candidates MUST apply through company website:

https://thegarden.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=14-6823


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Sales, Service, & Marketing: Advertising/Agency
Group Sales Specialist - The New York Knicks (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment.

Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment.

Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required.

Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales.

Computer proficiency required. Must be flexible to work evenings and weekends as required.

In order to be considered for this role, you must apply to our career website.

https://thegarden.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=14-6771


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience?
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Ticket Sales
Group Manager - Ticketing - WNBA- Tulsa Shock (Tulsa, OK)

Description

Summary
The Tulsa Shock are seeking an experienced, passionate, and enthusiastic Group Sales Manager to join our staff by focusing on group sales (i.e. Churches, Non-Profits, Medium and Large Businesses, etc.) but also will sell season tickets, partial plans, and suites to companies and individuals via phone, prospecting and setting up appointments.  This position will report to the Director of Ticket Sales.

Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue with a focus on groups through full menu ticket programs
• Sell full-seasons, partial plans, and suites.

• Help train and mentor Account Executives in successful group/call campaigns. 
• Create and develop new business by regularly pitching new prospects through cold calls, face to face meetings and referrals.

• Plan and coordinate group events and theme nights (Pre-game group performances, Team Packages, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season.
• Game night responsibilities include, assisting with sales initiatives, prospecting clients, and helping with ticket/guest information.
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
• Maintain accurate records of all prospecting activities and closed sales.

• Will also include additional tasks assigned by Director of Ticket Sales.

Education and/or Experience
• Bachelor’s degree preferred.
• Minimum 2-3 years in ticket sales, with a minor league, collegiate or major league team.

• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• High energy; ability to remain focused on sales goals and work independently.
• Ability to work flexible hours, including evenings, weekends and holidays.
Computer Skills: Database Applications, Excel, Outlook and Word software.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-4 years of ticket sales experience?
2. Do you have previous experience in the sports industry?
3. Do you currently reside or willing to relocate to Tulsa, OK?


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