Current available jobs in Sales, Service, & Marketing:


» Atlanta Dream Manager of Corporate Partnerships - Atlanta Dream (Atlanta, GA)
» Analyst, Sales - Atlanta Hawks (Atlanta, GA)
» Senior Manager, Research and Insights - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)
» Director of Game Presentation - Cleveland Cavaliers (Cleveland, OH)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Activation Manager - Dallas Mavericks (Dallas, TX)
» Inside Sales Representative - Denver Nuggets (Denver, CO)
» Detroit Pistons Mascot - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Account Executive, Group Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Inside Ticket Sales Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Partnership Activation Manager - Houston Rockets (Houston, TX)
» Director of Strategic Partnerships - LA Clippers (Los Angeles, CA)
» Inside Sales Executive (Temporary/Seasonal) - LA Clippers (Los Angeles, CA)
» Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)
» Director of Sponsorship Sales - LA Clippers (Los Angeles, CA)
» Digital Marketing & Email Coordinator - Memphis Grizzlies (Memphis, TN)
» Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)
» Marketing Coordinator - Milwaukee Bucks (Milwaukee, WI)
» Manager-Suite Sales - Milwaukee Bucks (Milwaukee, WI)
» Sales Associate - Milwaukee Bucks (Milwaukee, WI)
» Community Relations Game Night Assistant - Minnesota Timberwolves (Minneapolis, MN)
» Inside Sales Associate - Minnesota Timberwolves (Minneapolis, MN)
» Manager of Inside Sales - Minnesota Timberwolves (Minneapolis, MN)
» Event Marketing Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Coordinator, Ticket Operations - Monumental Sports & Entertainment (Washington, DC)
» Digital Analyst - Monumental Network - Monumental Sports & Entertainment (Washington, DC)
» Group Sales Specialist - New York Knicks (New York, NY)
» Road Tour Staff - New York Rangers (New York, NY)
» Account Executive, Development Team Sales - Oklahoma City Blue (Oklahoma City, OK)
» Senior Partnership Activation Account Manager - Oklahoma City Thunder (Oklahoma City, OK)
» Guest Relations Representative - Oklahoma City Thunder (Oklahoma City, OK)
» Ticket Operations Representative - Oklahoma City Thunder (Oklahoma City, OK)
» Coordinator, Corporate Hospitality & Events - Philadelphia 76ers (Philadelphia, PA)
» COORDINATOR, EMAIL MARKETING - Philadelphia 76ers (Philadelphia, PA)
» Ticket Operations Coordinator - Philadelphia 76ers (Philadelphia, PA)
» Sales Associate - August/September 2015 - Philadelphia 76ers (Philadelphia, PA)
» Manager, Inside Sales - Philadelphia 76ers (Philadelphia, PA)
» MANAGER, BRAND AND FAN DEVELOPMENT - Philadelphia 76ers (Philadelphia, PA)
» FALL SALES ASSOCIATE INTERNSHIP PROGRAM - Philadelphia 76ers (Philadelphia, PA)
» Game Presentation Crew Member - Philadelphia 76ers (Philadelphia, PA)
» Game Night Assistant - Phoenix Suns (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Sr. Account Executive, Group Sales - Phoenix Suns / Phoenix Mercury (Phoenix, AZ)
» Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Game Entertainment Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Director of Business Development - Texas Legends (Frisco, TX)
» Manager Corporate Hospitality Sales - The Madison Square Garden Company (New York, NY)
» Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)
» Game Night Staff - Game Entertainment (Part-Time) - Washington Wizards (Washington, DC)
» Game Night Staff - Marketing (Part-Time) - Washington Wizards & Washington Mystics (Washington, DC)



Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Atlanta Dream Manager of Corporate Partnerships - Atlanta Dream (Atlanta, GA)

JOB DESCRIPTION

Title:              Atlanta Dream Manager of Corporate Partnerships

Department:   Atlanta Dream Corporate Partnerships

Reports to:     Director of Corporate Partnerships

Type:             Exempt, Full-Time

SUMMARY

This position will be responsible for cultivating and closing multi-year corporate sponsorships for the Atlanta Dream. Primary partnership targets will include local / regional corporate marketing decision makers, government entities, and corporate foundations.  Specifically, the role will sell fully integrated, marketing activation platforms tailored to the objectives and priorities of each individual partner.   The role will manage all aspects of the sales process from lead generation, proposal development, contract negotiations, as well as overseeing “best in class” account management throughout the life of the partnership. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain knowledge and understanding of the industry, relevant categories, and potential partner development

Identify and generate qualified leads and meetings through research, outreach, cold calling and existing relationships

Create and present customized presentations and sales materials based on specific client goals and objectives

Proactively seek input from team and internal operating areas to develop integrated and successful sponsorship activation ideas for potential and existing clients

Manage relationships with sponsors including interaction with clients, their agencies and vendors for development and implementation of their event marketing and promotional activities

Manage sales revenue projections, budgets and management of partnership expenses

Maintain timely and accurate records detailing sales performance, appointment recaps, account management and prospecting activities

Interact professionally and on a timely basis with all internal departments related to corporate partners i.e. ticket sales, marketing, social responsibility, finance, and administration

Supervisory Responsibilities

This position will not have managerial responsibilities

Qualifications and EXPERIENCE

Experience managing the development and implementation of partnership marketing strategy

Strong organizational and problem solving skills

Ability to multi-task in fast-paced client-service environment while meeting deadlines

Excellent written, verbal, and interpersonal communications skills

Must be a team player and have the ability to foster excellent internal and external working relationships

Experience in sports marketing or management, preferred

Demonstrated ability to manage and cultivate relationships

Be able to work a flexible schedule, including nights, weekends, and holidays

College degree, with concentration in marketing, entertainment or sports management preferred

Proficient in Microsoft Word, Excel and Outlook

Knowledge of and passion for Dream/WNBA preferred Certifications, Licenses or Registrations as      

needed to meet education and/or experience.


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Sales, Service, & Marketing: Database Marketing/Analytics
Analyst, Sales - Atlanta Hawks (Atlanta, GA)

RESPONSIBILITIES:  

·        Maintain, enhance and create all sales reporting needs and analytical projects.

o   This includes dynamic pricing analysis, internal and external sales reporting, working directly with sales teams to deliver departmental reporting, and operations analysis

·        Alongside ticketing analytics, the Analyst would work on all corporate advertising sales reports

·        The Analyst would also work closely with the other resources in the department to perform quantitative and qualitative analysis for the organization

·        Maintain and enhance all pricing models

·        Own and manage all ticketing and corporate partnership sales reporting efforts in the organization

·        Develop and manage distribution of all ticketing reports for internal and external clients, including league reporting

·        Develop and contribute to all statistical analysis in the department

QUALIFICATIONS:

·        Bachelor’s degree in a business or mathematics discipline (i.e. Engineering, Statistics, Quantitative Analysis)

·        Should have proven examples of work product demonstrated in prior roles

·        Previous experience working with Ticketmaster’s Archtics ticketing system preferred but not required

·        Experience with data visualization programs such as Tableau

·        Experience with the advanced analytics capabilities found within Microsoft Excel (Marcos, VBA, Pivot Tables) strongly preferred

·        Experience with Microsoft Access preferred but not required                                                            

·        Experience with SQL and/or SQL Reporting Services preferred but not required                          

·        Experience with analytical/statistical reporting and Business Intelligence tools (i.e. SPSS, R, etc.) preferred but not required

·        Experience with Dynamics CRM a plus

·        A strong passion for personal development and continued learning

·        A self-starter capable of working independently as a project manager                                                             

·        Excellent communication skills including written and verbal; ability to present ideas clearly and concisely

·        Strong problem solving skills

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have experience with Ticketmaster's Archtics?
2. Yes/No: Do you have experience with data visualization programs (i.e. Tableau)?
3. Required: What is your salary requirement?


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Sales, Service, & Marketing: Financial/Data Analyst
Senior Manager, Research and Insights - Atlanta Hawks and Philips Arena (Atlanta, GA)

RESPONSIBILITIES:  

The Senior Manager of Research & Insights will own the areas of market research and all marketing metrics within the organization.

§  Including, but not limited to, daily marketing reports and analysis to deliver actionable insights across the organization stemming from research, digital marketing channels and sales information.

Work closely with the Senior Manager of Analytics to perform reporting and analysis including target audiences, segmentation and campaign analysis

Maintain top level marketing analytics reporting to measure all campaigns and associated ROI from all marketing channels (Web, Direct Marketing, Social, Advertising)

Insights to be delivered in multiple formats, to include presentations in meetings to leadership within organization

Assist in creation and implementation of all research initiatives and reports across enterprise, leading to audience profiles and marketing opportunities

Explore and analyze new audiences and marketing data as it becomes available

Develop and contribute to all statistical/database analysis in the department

QUALIFICATIONS:

Bachelor’s degree in a business, research, marketing or mathematics discipline (i.e. Consumer Behavior, Statistics, etc.)

Experience using marketing analytics tools strongly preferred (Omniture, Google Analytics, Social Media Analytics Tools)

Experience with the analytical capabilities found within Microsoft Excel strongly preferred (Marcos, Pivot Tables, etc.)

Experience with analytical/statistical reporting and Business Intelligence tools (i.e. SAS, SPSS, R) encouraged but not required

A strong passion for personal development and continued learning

A self-starter capable of working independently as a project manager    

Excellent communication skills including written and verbal preferred; ability to present ideas clearly and concisely to large audience of all levels; prior professional presentation experience preferred

Strong problem identification, problem solving and decision making skills being able to analyze pros and cons of each potential decision and analysis

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Yes/No: Do you have experience using marking analytics tools on a consistent basis?
2. 2. If yes to question 1, please list tools most frequently used.
3. 3. Yes/No: Do you have at least 4 years of experience in research, analytics and/or business insights?
4. 4. Beginner/Intermediate/Expert - From these three choices, what level of expertise do you have in Microsoft Excel (note: candidates may be tested on these skills)
5. 5. Required: What is your salary requirement (do not write negotiable).


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Sales, Service, & Marketing: Ticket Operations
Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Coordinator of Ticket Operations is responsible for working on all aspects of ticketing operations for the NBA Charlotte Hornets and the Time Warner Cable Arena servicing Hornets ticket-holder accounts focusing on season, partial and group ticket sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Providing direct support to sales staff by coordinating order processing and system input
  • Distribute tickets in an efficient manner, adhering to tight production and sales timelines
  • Accurate fulfillment and timely processing of all account payments and ticket orders
  • Update customer accounts in ticketing system as required.
  • Provide operational support to season and group sales efforts as needed
  • Assisting the arena Box office on event days, helping to coordinate game night staffing and proactively managing patron issues
  • Provide support for special events as needed
  • Assisting sales staff /season ticket services with renewal and extension process of all ticketing products
  • Standard office procedures including filing, labeling and mailing
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • 1+ years of box office operations experience
  • Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business, or Accounting
  • Experience with Ticketmaster (both classic and Archtics platform) preferred but not required
  • Understanding of sports and arena management
  • Skills to work independently, and operate well under pressure to meet tight deadlines
  • Ability to problem solve
  • Interpersonal skills to work with many different personalities
  • Passion and focus to think strategically and enable operations
  • Ability to handle multiple tasks simultaneously
  • Ability to drive toward specific goals and results
  • Ability to thrive in a fast-paced environment
  • Ability to meet deadlines and deliver results.
  • Proficiency in Excel, PowerPoint and other computer software.
  • Professionalism in all aspect of the work environment.
  • Evening and Weekend work hours required

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Client Relations/Customer Service
Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)

Job Summary:

With a goal of exceeding the expectations of our Wine & Gold United Members/Season Ticket Holders through proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Membership Development Specialists will take the lead on all aspects of client retention, upselling, cross-selling and customer service. The Membership Development Specialist will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our clients long term commitment to, and confidence in, our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from client base. Our Membership Development Team will be measured by the ability to create, implement and execute retention and incremental ticket sales and revenue programs that will be viewed as some of the best practices in the industry.

Duties and Responsibilities:

  • Main focus on upselling, cross-selling current membership base on additional Wine & Gold United memberships, group programs, MAC Tournament packages, AHL Hockey Programs, Cleveland Gladiators and Quicken Loans Arena Luxury Suites. Relationship selling skills will be key in this process.
  • Acquire qualified referrals from membership base in order to maximize additional revenue opportunities.
  • Develop, maintain, enhance and strengthen relationships with our Wine & Gold United members– including their family, friends, clients, employees and guests.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by the Cleveland Cavaliers and Quicken Loans Arena.
  • Provide unique and personalized experiences for all of our clients. Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and giving them “what they want” and providing them with experiences that they would never expect.
  • Responsible for managing own client Touch Point Program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events. Sharing great stories and experiences on how you made an impact with your accounts will be critical.
  • Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
  • Enter all touch points and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
  • Coordinate assigned season ticket holder events and client experiences including, but not limited to: annual member meeting, member receptions, chalk talks, gift mailings, ticket mailings, renewal mailings, benefit / service booklet design and mailing, seat relocation event, business networking events, rookie events, fencesitter parties, events with coaches/GM/team.
  • Work with the membership development team in ensuring a smooth account transition process from the rep that sells the account to the Membership Activation team who will inherit and service the account.
  • Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information. Use logical thinking and provide practical solutions based on the current situation presented.

Requirements:

  • Bachelor's Degree.
  • Minimum of two years of successful sales experience, preferably in ticket sales.
  • Superior customer service skills.
  • Sales oriented; committed to teamwork and going above and beyond the customers’ expectations.
  • Ability to build strong relationships and perform relationship based selling.
  • Strong communication, prioritization and organization skills.
  • Prior experience in providing top-level, concierge style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries is preferred.
  • Excellent problem-solving skills & ability to handle multiple projects at the same time.
  • Proficient with MSWord, Excel, Goldmine and/or Microsoft CRM. Ability to learn Veritix/Back Office ticketing system and Flash Seats.
  • Available to work various hours including evenings, weekends and holidays and all Cavaliers home games. 

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Game Operations/Presentation
Director of Game Presentation - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

Under the direction of the Senior Vice President of Marketing/Chief Marketing Officer, the Director of Game Presentation is responsible for leading and guiding a team of highly motivated and incredibly talented individuals who share the goal of creating the most electric, fun and ground-breaking game presentation in professional sports. 

The Director of Game Presentation is responsible for innovation, production and management of Cleveland Cavaliers game and event entertainment, events and production services. 

Kicking the box to the side, the Director of Game Presentation will head up the creative integration of activating our core sales and marketing goals.  This leader will prioritize ways to create lasting memories and crazy “water cooler moments” for our fans that sets our team apart from the rest.  The game presentation team is dedicated to our fans – the very best fans in the NBA – and operates every single day with a championship level commitment to supporting our fans and our team on the court.  We believe that our fans provide us with the “home court advantage” and we are dedicated to full fan engagement, energetic and memorable fan activation, and the highest quality event experience possible.

The Director of Game Presentation will strategically manage project development, plan and review events, research new and upcoming technology and continually shaking things up with the goal of “finding a better way”. 

We are ALL FOR ONE. ONE FOR ALL.  This includes the important dynamic between our fans, our team, our brands, and our city; and is showcased in our unrelenting drive toward championship caliber fan experiences at every turn.

Responsibilities:

       EVENT PRODUCTION

  • Produce and direct all Cleveland Cavaliers Game Entertainment with the focus of energizing our team and our fans to create the best experience in professional sports.  This includes, but is not limited to, the production of all Cavaliers pre-season games, regular season games, post-season games, team scrimmages, off-site home games and other targeted games and events.
  • Create, develop and update game scripts and logs to properly activate all sales, marketing, and game presentation goals.  Clear and proactive communication with all production and marketing teams to guarantee strong implementation of all game night needs at the highest possible level… and beyond!
  • Close partnership with the QTV team (our in-house video production group) to create, develop and integrate entertainment elements into the overall game experience, and to maximize the full capabilities of our strong video production capabilities.
  • Proactively work with regional market venues that will host Cavaliers off-site games to guarantee the highest quality event experience in these buildings.  This will include the production of annual pre-season games and scrimmages.

       CREATIVE DEVELOPMENT

  • Drive innovation for game entertainment and the Cavaliers game experience... by creating ideas and supporting a collaborative atmosphere that nurtures such thought.  Prioritize fan activation and fan value.  Embrace our ability to be the “home court advantage.”
  • Fully create and activate the Cavaliers entertainment calendar in conjunction with an aggressive promotions schedule.  This includes the creative development of unique theme nights and game day promotions that support overall marketing goals.  It prioritizes fan-interaction and memorable implementation of in-game moments that take place from the second the arena doors open, until the last fan has left the arena.  Amazing fan experiences that positively emphasize our team, our brand and our community is our focus.
  • In partnership with the Director of Video Production/QTV, develop the overall entertainment strategy, live event direction, creative management and coordination of in-arena electronic capabilities and technology.
  • Concept and develop interactive ideas and in-game promotions that will continually improve the Cavaliers game experience.  Develop saleable promotional opportunities (including, but not limited to time out promotions, halftimes and other in-game ideas) that benefit our fans (and corporate sales team), and that set us apart from all other entertainment organizations.
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.
  • Ongoing research of new technology and development in social media trends and how to be on the leading edge of activation at Quicken Loans Arena.

       MAXIMIZE MARKETING AND CROSS PROMOTIONS

  • Work in tight partnership with the Cavaliers marketing team to support the concept development and full activation of major ticket sales campaigns, as well as key games and promotions.  Take a leadership role in developing fun and actionable ideas that communicate major ticket initiatives in fun, fan-friendly (and results-oriented) ways.
  • Assist in the creative development of the teams’ promotional schedule, marketing messages and content and ticket messaging, as needed.
  • Play a leadership role in cross promoting ticket sales and brand initiatives across all other properties as well as arena events. 

       CREATING AND ACTIVATING FAN-DRIVING AND SALEABLE INVENTORY

  • Coordinate Group Sales efforts with the ticket sales team, including all Fan Experience Package efforts.
  • Partner directly with all appropriate internal sales and marketing teams to successfully fulfill revenue generating commitments while maintaining a fan-focused presentation.

       TEAM MEMBER DEVELOPMENT

  • Coordinate performance schedules and themes for all entertainers to ensure themes, marketing messages and entertainment goals are realized.
  • Oversee and direct all full and part-time team members associated with event entertainment, including the Coordinator of Game Entertainment, Mascots, In-Game Hosts, Public Address Announcer, Cavs Crew and Performance Groups; as well as game presentation support staff of sound technician, game deejay, light board technician, spot operators and building operations support team.
  • Work in partnership with the Director of Dance & Entertainment Teams to effectively activate team dance and performance properties.  The Director of Dance & Entertainment Teams oversees a full-time dance staff, as well as the Cavalier Girls, Scream Team, Cavs Kids Dance Team, C-Town Throw Downs dunk team and other emerging dance and stunt teams. 
  • Assist in the coordination of all game day staffing and performance groups including scheduling, staffing and customer service training.
  • Prioritize cross training to successfully develop team members to achieve their highest potential, and to provide the Cavaliers with a talented depth chart that creates strength and stability in our operations.

       BUDGET

  • Maintain budget control including the operational and part-time compensation budgets. 
  • Develop strong vendor relationships that support game day initiatives, including existing pyrotechnic and lighting partners and new technology partners, among others.
  • Define, develop and oversee any trade partnerships with partners that benefit the entertainment teams.

       ADDITIONAL DUTIES

  • Produce other key organizational events, including the MAC Tournament, team events and charitable functions, and others as determined by team leadership.
  • Submit materials and promotions to the NBAE Best Practices committee on an ongoing basis.
  • Provide event entertainment and creative production support for major Cavaliers organizational events, as necessary.
  • Perform additional duties as assigned by Senior Vice President of Marketing/Chief Marketing Officer.

Qualifications:

Incredibly open-minded, sincerely collaborative, obsessed with teamwork, flexible to change, completely organized, calm under pressure, definitive, innovative, a big thinker who creates actionable plans, solutions-based, positive, customer-service oriented (both internal and external customers), proactive communicator, adaptable to the game plan, willing to fail, fun… and insanely passionate about earning the support of our fans every single day.

Education and Formal Training: Bachelor’s degree required.

Experience Required:  Must have a minimum of four years experience in game entertainment and production as a game director (very specific to having called a meaningful volume of live events), with experience managing and directing a creative team.  Experience with a professional sports team is a plus.  

Other Qualifications and Skills:  Must be creative and idea-oriented and possess creative and business writing abilities.  Must possess strong communication skills.  Must have the ability to effectively manage and handle multiple tasks and meet tight deadlines on a continual basis.  Must have the willingness and ability to work team events.  Flexibility in adapting to changing demands and circumstances without difficulty.  The ideal candidate will possess a strong knowledge of the NBA and sports in general.


Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Dallas Mavericks (Dallas, TX)

Job Title: Activation Manager
Department Name: Corporate Sponsorships
Position Reports To: Director, Sponsorship Activation
Job Classification: Exempt 

Summary of Position Responsibility:

The core responsibility of the Activation Manager is to work directly with the Corporate Account Executives and their clients to manage and fulfill sponsorship obligations. The Activation Manager is responsible for managing all in-game elements on behalf of our corporate clients, including but not limited to on-court contests, fan interaction and engagement, videoboard features and graphics, PA copy, collateral material, and all aspects of overall fan experience. The Activation Manager provides support in the creation, development and activation of various sponsored initiatives, community relations programs, and marketing events. The Activation Manager is an integral member of the Corporate Sponsorship Team and will work with each corporate account executive, internal departments and clients to develop overall sponsorship programs to effectively connect our Corporate Sponsors to Dallas Mavericks fan base. To perform at a high level, this person must have great attention to detail, strong work ethic and ability to see the “big picture” to maximize the overall results and be successful.


Essential Elements & Duties (additional duties may be assigned):

  • Serve as department liaison with other departments in the Mavs organization to ensure client obligations are achieved
  • Attend client meetings with CAE’s as Activation representative and creative resource and manage day-to-day client relationships
  • Generate ideas for new sponsorship opportunities including but not limited to in-game elements and on-court contests, retail promotions, events, website features, and community relations programs
  • Schedule game night sponsor activities and track and ensure fulfillment of all sold inventory – write PA copy, coordinate scoreboard graphics and spots, develop game production notes
  • Provide direction for game night entertainment
  • Handle prize fulfillment for sponsored promotions
  • Serve as industry category expert and manage account categorizations for NBA STAR reports.

Required Qualifications:  

To perform this position successfully, an individual must be able to perform each essential element at a high level. The employee must also have the following qualifications:

Experience/Education/Skills:

  • Previous Activation Experience with a professional sports team required (NBA Team preferred)
  • College Degree (Sport Marketing/Advertising/Marketing ideal) with 4+ years of practical experience in sports sponsorships
  • Experience or general knowledge of sales tactics and client management
  • Knowledge of print, broadcast, and premium production processes
  • Computer knowledge (Excel, Word, PowerPoint, Photoshop, Outlook) with graphic design experiences a plus
  • Attention to detail is critical

Other Skills/Competencies:

  • Strong organization and strong communication skills – writing skills are especially important
  • Ability to properly prioritize and multi-task 
  • Must be able to work with many different personality types
  • Be comfortable working in an intense and fast paced environment
  • Time management
  • Self motivation (ability to work independently)

Physical Requirements:

  • Able to work all home games and sponsored special events – including nights, weekends and holidays
  • Able to stand for extended periods of time

Environment Work Conditions:

Normal office environment.  No unusual circumstances.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Denver Nuggets (Denver, CO)

OVERVIEW:

The Denver Nuggets are seeking highly motivated, coachable individuals who are passionate about getting their start on the business side of the sports industry.  The Inside Sales Representative position focuses on selling new full season tickets, partial season ticket plans, mini plans, group tickets through outbound calls and face to face appointments for the Denver Nuggets.  Our Inside Sales program provides consistent training from the Nuggets leadership team.  As a leadership team, we’re committed to the process of developing our sales executives on both a personal and professional level. The position pays an hourly wage plus commissions. 

MINIMUM POSITION RESPONSIBILITIES:

  • Responsible for the sale of new full season tickets, partial season ticket plans, mini plans, group tickets.

  • Make a minimum of 80 outbound sales calls each day with the goal of generating new ticket revenue.

  • Identify new business opportunities by establishing professional and personal networks.

  • Proactively seeking new leads through referrals, prospecting and networking.

  • Meets or exceeds weekly and monthly sales and intangible goals.

  • Conducts appointments with prospective clients.

  • Provides phone support and follow-up of ticket sales marketing campaigns.

  • Maintains detailed records of clients and prospects in the CRM system.

  • Staffs sales tables at various games and events.

  • Other duties as assigned.
     

MINIMUM POSITION QUALIFICATIONS:

  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales.

  • Strong verbal and listening skills.

  • Strong desire to start a career in the sports sales industry.

  • Works well in a team environment.

  • Demonstrates a positive  and professional attitude at all times.

  • Ability to maintain a flexible work schedule. (evenings and weekends)

  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.

PREFERRED POSITION QUALIFICATIONS:

  • Bachelor’s Degree and/or combination of education and experience.

  • Strong computer skills.

  • Team and League knowledge.


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Sales, Service, & Marketing: Game Operations/Presentation
Detroit Pistons Mascot - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

As the Detroit Pistons Mascot, you will be considered a world-class performer and ambassador for the Detroit Pistons at all home games and public appearances as the Pistons official mascot “HOOPER.”  You will also actively contribute to the goals of the Game Operations Department and the organization to promote the Detroit Pistons throughout the community from a branding, community relations, and publicity standpoint.

WHAT YOU’LL BE DOING

  • Overseeing all aspects of the HOOPER mascot program, including performances as HOOPER at all Pistons home games, select community and Pistons events.
  • Creating new entertainment and recycle past successes for use at performances, including on-court skits/dances/stunts, pre-taped videos, in-stands interaction and improvisation, and off-site event entertainment in collaboration with the Director of Game Operations.
  • Responsible for scheduling outside events for HOOPER and creating and actively pursuing a goal-oriented revenue stream for the HOOPER program.
  • Create, recognize, and supervise the HOOPER brand within the guidelines of the Detroit Pistons brand.
  • Purchase, clean, and maintain all HOOPER assets including costumes, outfits, props, vehicles, and other items used by HOOPER.  
  • Schedule and oversee rehearsals, workouts, practice sessions, and any other extra-curricular activities pertaining to the HOOPER program.
  • Create and maintain a budget for HOOPER spending in collaboration with our Accounting team.
  • Assist in updating and regulating the HOOPER webpage and other social media (i.e., Facebook, Twitter, etc.), a respond to fan mail, emails, and other requests directed to HOOPER.
  • Attend Annual NBA Mascot Conference, as well as other workshops and conventions that will aid in creation of new materials, gather insight on new innovations and opportunities, and/or increase productivity and skills of position.

WHAT WE’RE LOOKING FOR

  • At least 3 years of mascot experience, collegiate or professional preferred.
  • Dance experience and other performance-related skills (tumbling, belaying, cheer stunting, dancing, stilt-walking, etc.).
  • Trampoline dunking skills and stunt skills (not required, but considered a bonus).
  • Ability to excite, motivate, and entertain a crowd – having a great sense of humor is a must.
  • Ability to relate and respond to various personalities and actions and an excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Must exhibit good judgment and decision-making skills.
  • Must possess extraordinary level of creativity, energy, and spontaneity, and have the passion to constantly build and present new and creative ideas.
  • Must be of good moral character and have the ability to represent the Detroit Pistons and HOOPER in a professional and appropriate manner at all times, inside and outside the suit.
  • Ability to meet tight deadlines and work well under pressure, in addition to strong organizational skills, time management skills, and attention to detail.
  • Ability to work independently without supervision, be self-directed and proactive, yet also be able to be a strong team player and work collaboratively with others.
  • Proficiency in Microsoft Office Suite and other related computer skills required.
  • Ability to maintain skills and physical fitness through regular usage of such activities, including the ability to lift up to 10 lbs. up to 1/3 of time.
  • Ability to stand up to 1/3 of time, walk, sit, up to 2/3 of time, and to talk or hear, use hands to finger, handle or feel, reach with hands and arms, 2/3 or more of time.
  • Ability to tolerate moderate to very loud noise.
  • Availability and willingness to work extended hours, including nights, weekends, some holidays and be on-call as necessary.

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

As a Group Sales Account Executive, you will sell a comprehensive array of Palace Sports & Entertainment ticket related products for all properties, with a strong emphasis on group, hospitality and single game suite rental inventory. Other products include season tickets, partial ticket plans and long term suite leases.

WHAT YOU’LL BE DOING

  • Upholding sales of full, partial and group outing ticket packages, as well as single game suite rentals and annual suite leases for both the Detroit Pistons and non-basketball events
  • Maintaining business relationships for on-going renewal and upsell opportunities
  • Working to meet and exceed established weekly, monthly and annual sales goals
  • Implementing and demonstrating outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generating a pre-determined minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
  • Initiating a minimum number of weekly out of office as well as in arena “face-to-face” meetings to create new business opportunities

WHAT WE’RE LOOKING FOR

  • A four-year college degree at an accredited college or university
  • A minimum of two years of successful sales experience with a well-established network of clients in the Detroit Metro area preferred
  • Strong organizational, time-management, communication, and problem solving skills
  • Exceptional active listening, service orientation, and customer service skills
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines
  • The ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
  • An aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Ticket Sales Executive - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

As the Inside Ticket Sales Executive, you will sell Full and Partial Season Ticket Memberships, Group Outings, and Premium Seating, as well as have the opportunity to grow your career in the Sports Industry. The position is a full-time, entry level sales position that will be used to develop our future stars in the department. Palace Sports and Entertainment is committed to preparing you to take the next step in your career! Hours will be Monday – Friday from 8 AM – 5 PM on non-event days, and will extend through the completion of the event on Event Days.

WHAT YOU’LL BE DOING

  • Sell new full season tickets, partial season ticket plans, group tickets and single game luxury suites.
  • Make 80 Phone Calls per day.
  • Set a minimum of two appointments per day, showing seats, and giving arena tours with the intent to close business.
  • Complete assigned campaign tasks on time.
  • Proactively seek new leads through referrals, networking, and prospecting businesses.
  • Answer incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals.
  • Represent Palace Sports and Entertainment at in-house events and off-site community events with the intent to prospect new business and build relationships.
  • Maximize prospecting events and game days by hosting no less than two prospects at each event.
  • Maintain accurate and detailed records of all current clients and prospects with our CRM system.
  • Provide excellent customer service to prospects and current clients over the phone and at games.
  • Attend weekly meetings and role-play training sessions.

WHAT WE’RE LOOKING FOR

  • Coachable, driven, and enthusiastic candidates.
  • Highly self-motivated individuals that have a desire to excel in sales.
  • Strong interpersonal skills.
  • Ability to maintain consistent attendance and on-time arrival daily and on all game nights.
  • High level salesmanship.
  • Ability to deliver exemplary customer service.
  • A BA/BS from an accredited university is preferred.

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Partnership Activation Manager - Houston Rockets (Houston, TX)

General Description:

The Corporate Partner Activation Manager works with the Corporate Sales Manager to ensure a positive and rewarding relationship is maintained with the corporate partner.

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Develop, enhance and renew corporate relationships by exceeding & managing expectations of all contractual elements and provide opportunities for added value.

  • Present ideas and opportunities to help grow the business of each corporate partner by keeping up-to-date with the goals, objectives and competition of each corporate partner.

  • Create and manage financial budgets.

  •  Assist with sponsorship presentations and meetings (preparing renewal proposals, mid-season and end-of-year recap presentations, meeting agendas, etc.)

  • Take ownership and management of additional areas (i.e. liaison to departmental groups within Rockets organization and outside organizations/areas, as assigned)

  • Provide unprecedented customer service and superior level of productivity and responsiveness.

Immediate accounts/responsibilities to take over:

  • Memorial Hermann
  • MHHIC
  • Reliant
  • iHeartMedia
  • Body Armor
  • GAC
  • Landry's
  • McDonald's
  • Papa John's
  • Repucom
  • Rockets Partner Forum
  • New Business

 MINIMUM QUALIFICATIONS:

  • Bachelor’s degree required
  • Minimum 2-4 years experience in account management
  • Must be detail-oriented and organized
  • Must be able to meet deadlines and follow through on project outline or strategies
  • Must have high level of decision making and accountability
  • Ability to multitask effectively
  • Communicate (both written & verbal) in a concise and effective manner
  • Must be able to compile information via research and probing of accounts in order to create proposals, presentations, budgets, and for financial or competitive analysis
  • Must be able to understand partners’ objectives and look for ways to associate with the Team’s assets
  • Must be able to interact and manage staff and business associates in order to implement events, promotions and other related activities
  • Must be able to identify and address issues or problems which may arise during relationship/partnership
  •  Candidate must have previous experience in the area of client servicing, client relations, promotions, event marketing, agency, media, sponsorship or sales
  • Must be customer service and relationship building oriented
  • Must demonstrate high standard of excellence
  • Must be proficient in Microsoft Office
  • PhotoShop or Graphic Design experience preferred

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Have minimum 2-4 years experience in account management?
2. Yes/No Have a Bachelor's degree?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Strategic Partnerships - LA Clippers (Los Angeles, CA)

JOB SUMMARY

The Director of Strategic Partnerships will create and deploy strategies to acquire, develop and retain corporate sponsors, advertisers and business partners as part of an effort to generate new and sustain existing revenue streams.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Lead partner communications while building and maintaining ongoing positive relationships with partners.
•Oversee the execution of all elements of Corporate Partnership contracts, including media, digital assets, print advertising, stadium signage, special events, hospitality and in-game promotions.
•Oversee the production and placement of all partnership assets in coordination with ad agencies, media properties, broadcasters, publishers and promotional vendors
•Work with sales team to provide strategic advertising solutions for partners.
•Assist in the detailed coordination of multiple high-profile corporate partner game day and special events.
•Serve as the primary contact for execution and fulfillment of corporate partnership agreements with the goal of driving partnership growth
•Create added value and up-sell opportunities for existing Corporate Partners.
•Track and compile appropriate metrics and communicate to corporate partners.
•Work collaboratively with all team departments to communicate and coordinate all appropriate corporate partnership elements.
•Lead effort to create cutting edge presentation material.
•Oversee transition of department to Microsoft Dynamics CRM.
•Performs other duties as required.

EDUCATION AND EXPERIENCE
•Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
•Minimum of 5 years of proven and successful team sponsorship sales experience corporate sales, marketing and/or promotion in media, event or team sponsorship sales.
•Experience managing team of sales and/or service staff.
•Proven track record in sponsorship and media service with a strong focus on growing corporate partnerships.
•Strong knowledge of Brand Marketing.
•Marketing and creative process experience.
•Ability to manage high-level partner relationships.
•Proven leader with strong work ethic and organizational skills.
•Adaptability to manage multiple clients, vendors, agencies relationships.

KNOWLEDGE, SKILLS AND ABILITIES
•Proven track record in sponsorship and media sales with strong focus on developing corporate partnerships.
•Must possess a significant number of established relationships in the corporate industry.
•Knowledge of Southern California companies and marketplace.
•Ability to work with aggressive sales goals and manage several projects concurrently.
•Significant knowledge and understanding of marketing and media research.
•Proficient in Microsoft Office and Microsoft Dynamics.
•Excellent interpersonal communication skills.
•Proactive, high energetic approach and drive to sell.
•Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Proven ability to handle multiple assignments and continuously prioritize tasks in a fast paced work environment.
•Willingness to work long and sometimes irregular hours a must to include nights, holidays and weekends.
•Positive attitude, team orientated team player.
•Ability to maintain confidential information.
•Ability to collaborate with other departments that you have no formal authority.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive (Temporary/Seasonal) - LA Clippers (Los Angeles, CA)

POSITION OVERVIEW

The Los Angeles Clippers are seeking hard working, positive, and passionate individuals that are committed to becoming an industry sales leader. This individual will go through a career growth oriented, sports sales development program. At the culmination of the program, this system will allow top performing sales reps internal and external opportunities to advance their sports careers.  The in depth training program will focus on growing one’s professional skill set as a full menu sales professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsibilities include but are not limited to the following:

• Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites
• Minimum 125 outbound phone calls daily
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Set appointments, show seats, give arena tours
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Variable length training program
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES - (To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to attend all home games (evenings and weekend hours and possibly holidays)
• Open to learning and taking constructive criticism
• Desire to be a sales industry leader
• Ability to present sales material to potential clients

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your strongest personality trait and how will you use it to be successful in this positon?
2. Please tell us about a time when you completed a task no one else wanted to do.
3. Where do you see yourself in five years?
4. Why do you want to work in the sports industry?
5. What do you hope to gain from this opportunity?
6. Please include a link with a 30 second pitch that answers the question: Why should we hire you?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnerships Manager - LA Clippers (Los Angeles, CA)

JOB SUMMARY
The Corporate Partnerships Manager is responsible for executing corporate partnerships/sponsorship business plan and maximizes revenue for the team.  Develops, activates and increases corporate sponsorships and partnerships utilizing Team assets.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Prospect new leads through outreach to strategically targeted corporations
•Schedule meetings with potential partners
•Work with strategic partnership department to develop wholly integrated marketing solutions
•Assist in partnership concept ideations and creation of presentation material
•Work in a collaborative manner with other departments to build new business platforms
•Manage sales pipeline through Microsoft Dynamics CRM
•Focus on providing measurable metrics that demonstrate ROI for our Corporate Partners.
•Strive to achieve or exceed company and department revenue objectives.
•Performs other duties as required.


EDUCATION AND EXPERIENCE
•Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
•Minimum of three (3) years prior sponsorship sales experience, experience in a marketing position with a consumer brand, agency, media/sports property or similar account management position in a pro-sports team required.
•3-5 years experience in sports marketing and/or media sales preferred.
•Consumer marketing and/or retail sales promotion experience required.
•Strong customer service background.
•Experience at developing activation marketing plans, promotions, presentations and proposals.


KNOWLEDGE, SKILLS AND ABILITIES
•Proven track record in sponsorship and media sales with strong focus on developing corporate partnerships.
•Must possess a significant number of established relationships in the corporate industry.
•Knowledge of Southern California companies and marketplace.
•Ability to work with aggressive sales goals and manage several projects concurrently.
•Significant knowledge and understanding of marketing and media research.
•Proficient in Microsoft Office and Microsoft Dynamics.
•Excellent interpersonal communication skills.
•Proactive, high energetic approach and drive to sell.
•Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Proven ability to handle multiple assignments and continuously prioritize tasks in a fast paced work environment.
•Willingness to work long and sometimes irregular hours a must to include nights, holidays and weekends.
•Positive attitude, team orientated team player.
•Ability to maintain confidential information.
•Ability to collaborate with other departments that you have no formal authority.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Sponsorship Sales - LA Clippers (Los Angeles, CA)

JOB SUMMARY

The Director of Sponsorship Sales is responsible for executing corporate partnerships/sponsorship business plan and maximizes revenue for the team.  Develops, activates and increases corporate sponsorships and partnerships utilizing Team assets.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Prospect new leads through outreach to strategically targeted corporations.
•Schedule meetings with potential partners.
•Work with strategic partnership department to develop wholly integrated marketing solutions.
•Assist in partnership concept ideations and creation of presentation material.
•Work in a collaborative manner with other departments to build new business platforms.
•Manage sales pipeline through Microsoft Dynamics CRM.
•Focus on providing measurable metrics that demonstrate ROI for our Corporate Partners.
•Strive to achieve or exceed company and department revenue objectives.
•Performs other duties as required.

EDUCATION AND EXPERIENCE
•Bachelor’s degree in communications, business, marketing (or similar field) or Sports Management from four-year college or university required.
•Minimum of five (5) years prior sponsorship sales experience, experience in a marketing position with a consumer brand, agency, media/sports property or similar account management position in a pro-sports team required.
•5-7 years experience in sports marketing and/or media sales preferred.
•Consumer marketing and/or retail sales promotion experience required.
•Strong customer service background.
•Experience at developing activation marketing plans, promotions, presentations and proposals.

KNOWLEDGE, SKILLS AND ABILITIES
•Proven track record in sponsorship and media sales with strong focus on developing corporate partnerships.
•Must possess a significant number of established relationships in the corporate industry.
•Knowledge of Southern California companies and marketplace.
•Ability to work with aggressive sales goals and manage several projects concurrently.
•Significant knowledge and understanding of marketing and media research.
•Proficient in Microsoft Office and Microsoft Dynamics.
•Excellent interpersonal communication skills.
•Proactive, high energetic approach and drive to sell.
•Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Proven ability to handle multiple assignments and continuously prioritize tasks in a fast paced work environment.
•Willingness to work long and sometimes irregular hours a must to include nights, holidays and weekends.
•Positive attitude, team orientated team player.
•Ability to maintain confidential information.
•Ability to collaborate with other departments that you have no formal authority.


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Sales, Service, & Marketing: Database Marketing/Analytics
Digital Marketing & Email Coordinator - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Digital and Database Marketing department, with a focus on the day-to-day management and execution of all Memphis Grizzlies and FedExForum digital marketing initiatives, with the goal of delivering integrated marketing plans aligned with the Memphis Grizzlies and FedExForum brands, business priorities and revenue goals.
 

Essential Duties & Responsibilities

  • Work with Senior Director of Digital and Database Marketing to plan and execute all web, SEO/SEM, marketing database, email and display advertising campaigns

  • Traffic and work with partners, both internal and external, to execute on all SEM, display, social and other digital advertising opportunities.

  • Measure and report performance of all digital marketing campaigns and assess against goals. (ROI & KPIs) Proactively identifies, recommends, and implements measurable improvements.

  • Maintain e-mail marketing production and editorial calendars

  • Support and assist with Grizzlies e-mail newsletters content development and execution of email marketing campaigns.

  • Responsible for content curation, set up, testing and timely execution of all email campaigns under supervision of Sr. Director, Digital and Database Marketing and Web Developer.

  • Develops e-mail and digital marketing content that is consistent with the Grizzlies’ and FedExForum brand

  • Assist with management of content updates on the Memphis Grizzlies and FedExForum mobile apps.

  • Assist in scheduling mobile SMS text alerts

  • Assist with general Grizzlies Digital and Database Marketing needs including, but not limited to, proofreading and managing department e-mail boxes

  • Additional duties may be assigned as needed.

Required Skills, Experience & Abilities

  • Must have at least 1-2 years experience working in a digital media role with a brand

  • Must possess superior written and verbal skills, editorial judgment and knowledge of digital culture.

  • Detail-oriented with strong organization and project management skills

  • Must have experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

  • Strong knowledge of and passion for social media and NBA basketball

  • Ability to handle multiple projects simultaneously

  • Must possess basic photo, audio and/or video editing skills

  • Actively follow new technology trends and apply to Grizzlies digital strategy where appropriate

  • Strong attention to detail and outstanding organizational skills

  • Ability to work in a fast-paced environment while maintaining high standards in all work.

  • Excellent computer skills, including Microsoft Office required.

  • Must possess proficiency in basic HTML, CSS, Adobe Photoshop, Fireworks and Illustrator

  • Basic video/audio editing skills (i.e. Final Cut Pro or Audacity) experience, a plus.

  • Must be willing and able to work non-traditional hours in non-traditional settings (nights and weekends as required).

  • Experience with HootSuite, Simply Measured, Mass Relevance, Silverpop or Exact Target, a strong plus.

  • Bachelors Degree in Sports Management, Communications, Journalism or related and appropriate majors.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. How many years of relevant experience do you possess?
3. What is your current salary?
4. What are your salary requirements?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Account Executive, Client Service is responsible for all retention and revenue goals associated within their assigned account base of MVP season ticket holders.  They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.  
 

Essential Duties & Responsibilities

  • Meet and exceed all yearly renewal, revenue and fan satisfaction goals

  • Provide world class customer service to our MVP season ticket holders

  • Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.

  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base

  • Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels

  • Make a minimum of fifty outbound calls per day

  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base

  • Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base

  • Handle difficult fans and situations in a calm and professional manner

  • Meet and exceed assigned service levels and standards

  • Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in archtics

  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base

  • Provide regular reporting information on renewal intent, ticket usage and other service related initiatives

  • Assist in planning and execution of all MVP Special Events

  • Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;

  • A minimum of two years customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service;

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization

  • Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations

  • Consummate team player

  • Ability to multi-task, problem solve, and show attention to detail

  • Solid time management skills

  • Proficiency with MS Word, Excel and Outlook

  • Must be able to work evenings and weekends, as required

  • Basic knowledge of Archtics and Ticket Master and CRM

Preferred

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of revelant experience do you possess?
3. What is your current salary?
4. What are your minimum salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies and FedExForum ticket products.  These products include season tickets, power packs, premium seats, group and party suite sales. In this position success is enhanced through outbound phone efforts along with, the latest Premium Sales tools such as LinkedIn Sales Navigator and Microsoft CRM.  Furthermore, the Account Executive, Ticket Sales will work in conjunction with the Ticket Services team to help service existing accounts.

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.

  • Ensures to obtain leads and answering questions.

  • Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments.

  • Responsible for, but not limited to the sales of new full, partial and group outing ticket packages as well as single game suite rentals to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.

  • Update and maintain customer information and payments using Archtics and CRM.

  • Actively participates in team member sales training and development opportunities.  

  • Contribute positively to sales team member culture through working relationships with all team members.

Essential Skills, Experience & Abilities:

  • 4-year college degree in Business, Sports Management, or related field preferred.

  • At least one-year of successful sales experience with a professional sports team.

  • Ability to multi-task and maintain strong organization and organizational skills.

  • Strong communication, written and interpersonal skills. 

  • Must be detail-oriented, a team builder and a team player. 

  • An energetic, positive, and self-motivated person.  Must be diplomatic, mature and professional. 

  • Must have a passion for the sports and entertainment industry.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of sales experience do you possess?
3. What are your minimum salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you want to work in sports?
2. Why do you want to work in ticket sales?
3. Why do you want to work for the Memphis Grizzlies?


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Sales, Service, & Marketing: Promotions
Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)

Brief description of the position:

The Xtreme Team displays the ultimate Miami HEAT spirit and is responsible for getting HEAT fans energized, excited and entertained at each home game and at Miami HEAT events throughout South Florida. Xtreme Team members play an integral role in community events and the HEAT game night experience by leading the crowd in chants, hosting contests, throwing t-shirts, taking photos with or for fans and simply entertaining HEAT fans whenever possible.

Responsibilities:

  • Interacts and enthusiastically engages the crowd by leading chants, distributing giveaways, t-shirt tosses, etc.
  • Always a positive influence and display the highest level of customer service for fans and guests at HEAT games in the arena or off-site HEAT events.
  • Coordinates and executes entertainment, contests and promotions throughout the arena and at off-site event locations.
  • Responsible for set-up and break down of any events including props, signage, decorations, staging, etc.
  • Maintain proper care of all HEAT props and equipment including an organized storage area.
  • Other duties as assigned by the department.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays and weekends?
2. (Yes/No) Do you have previous experience in promotions?
3. If yes to question 2, please explain your experience in detail.
4. (Yes/No) Do you have previous public speaking experience?
5. If yes to question 4, please explain your experience in detail.
6. (Yes/No) Do you have reliable transportation?
7. (Yes/No) Do you have previous experience in the sports or entertainment industry?
8. If yes to question 7, please explain your experience in detail.


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Sales, Service, & Marketing: Marketing
Marketing Coordinator - Milwaukee Bucks (Milwaukee, WI)

The Marketing Coordinator for the Milwaukee Bucks has to be ready to do more than just coordinate and help develop best in class integrated marketing and promotional campaigns. The ideal candidate will have to be ready handle challenges that go beyond planning, coordinating and fulfilling team promotions; excited to do more than traffic advertising and track results. Sure, that’s all part of the job – but if what really drives you is a passion for learning, an eye for excellence and want to get in on the ground floor of helping to create the world’s best sports and entertainment organization, then you may just be the Marketing Coordinator we’re searching to find.

 

Specific Duties and Responsibilities:

  • Traffic advertising including digital, radio, print, television and outdoor
  •  Work with creative team to develop marketing collaterals in support of single game promotions
  • Assist the department with various marketing functions including, contesting, promotions, grassroots initiatives and event coordination. 
  • Coordinate in-house promotional/advertising inventory to support team marketing campaigns. Work with creative team to create and fulfill design requests for venue signage and special event activation. 
  • Assist with planning, coordinating, and fulfillment of single game promotions within the marketing department
  • Coordinate advertising promotions, including trafficking creative elements, fulfilling ticket requirements and providing logistical assistance
  • Assist team with game night giveaways including research, vendor relations, creative input, sponsor engagement, ordering, and fulfillment of all game day giveaways.   
  • Assist with facilitating logistics for field marketing program
  • Set up and facilitate marketing booth on game nights including coordination of game night marketing staff/interns
  • Assist with major marketing initiatives including family nights, theme nights, military, college, and the bar network
  • Assist with grassroots marketing initiatives to support other department events/initiatives
  • Update customer information in CRM systems and other databases
  • Other duties assigned by the marketing team

Qualification Requirements:

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field.  
  • 1-3 years in a marketing role in sports & events, consumer product goods or agency environment.  
  • Knowledgeable and experienced with advertising/marketing strategies
  • Excellent interpersonal skills with the ability to communicate effectively verbally and in writing with all levels within the organization.
  • Ability to work a flexible schedule including nights, weekends, and holidays.

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Sales, Service, & Marketing: Premium/Suite Sales
Manager-Suite Sales - Milwaukee Bucks (Milwaukee, WI)

Manager of Suite Sales is responsible for duties pertaining to the sale of 'premium' areas at the BMO Harris Bradley Center, with a primary emphasis on multi-year suite leases.

Duties include, but are not limited to:

  • Assisting with the development of a comprehensive business plan and strategy
  • Partnering new prospects with appropriate premium areas, creating and developing relationships with top decision-makers
  • Working cohesively with the BMO Harris Bradley Center to create a unique experience for all premium clients to inspire the renewals of existing agreements
  • Showcasing and leveraging new arena  for new and current contracts
  • Assist with the continuous development of business plan, pricing, and strategy

The ideal candidate must be a good salesperson with proven self-motivational skills to create a business sales game plan to sell these high-end hospitality products over an extended period of time. The successful candidate ought to be organized, enthusiastic, focused and enjoy selling to corporate leaders. He/She ought to have discipline and enjoyment of the facilities' products and services. Previous background in suite sales is preferred, but not mandatory. Experience selling to senior management is also important.

3-4 years suite sales  or premium sales experience preferred

Bachelor's degree in related field required

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have previous experience in selling premium seating?


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks (Milwaukee, WI)

Are you looking to jumpstart your career in the sports business?  Look no further than the Milwaukee Bucks Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the Bucks Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview
The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the Bucks leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Milwaukee Bucks, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up-selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.

  • Conduct in-arena appointments and tours of the BMO Harris Bradley Center to assist in closing new business and developing new relationships.

  • Work different Milwaukee Bucks events and games as assigned to support ticket sales efforts and promotional initiatives.
     

Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral.

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required


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Sales, Service, & Marketing: Community Relations
Community Relations Game Night Assistant - Minnesota Timberwolves (Minneapolis, MN)

Job Title: Community Relations Assistant
Department: Community Relations
Reports to: Community Relations Coordinator

FLSA Status: Non-Exempt

Position Summary/Objective:

This position assists members of the Community Relations department. The candidate will work very closely on the day-to-day operations, strategies and objectives of the department. Attendance at all Timberwolves home games is required and the job includes some weekend work. 

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist with silent auction set up and tear down on games nights.
  2. Assist with pre-game bench sits for Community Relations guests, and escort guests to game events.
  3. Assist with post-game autograph session & other events that may occur during Timberwolves home games.
  4. Assist other Community Relations department members with game night/event tasks.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Able to work flexible hours including nights, weekends and holidays.
  3. Ability to work well on a team and independently.
  4. Ability to manage specific processes and tasks in the department under supervision.                                                      

Experience: Experience working in Community Relations and/or volunteer or silent auction experience is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any:  None

Work Environment

This job operates in a professional office environment. Staff are required to work Timberwolves home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your related experience.
3. This position is paid $9.00/hour. Are you comfortable with that wage?
4. Are you able to commit to working game nights for the entire 2015-2016 Timberwolves season?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves (Minneapolis, MN)

Interested in learning more about what our Inside Sales Program can do for you? Click the link below:

https://www.youtube.com/watch?v=SFeQV8220tA&feature=youtu.be

 JOB DESCRIPTION

Job Title: Inside Sales Associate
Department: Inside Sales
Reports to: Manager of Inside Sales

FLSA Status: Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.

  2. Meet weekly hustle metrics as outlined by the Manager of Inside Sales.

  3. Conduct face to face appointments at the Target Center, and out of office meetings to assist in closing new business, while developing business relationships.

  4. Meet and exceed weekly and monthly sales goals.

  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.

  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.

  7. Document all communication with clients in CRM.

  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 

Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.

  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.

  3. Able to work flexible hours including nights, weekends and holidays.

  4. Ability to work well on a team and independently.

  5. Ability to manage specific processes and tasks in the department under supervision.

Knowledge of CRM and Archtics is preferred.

Experience: Sales experience is preferred.
Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Ticket Sales Management
Manager of Inside Sales - Minnesota Timberwolves (Minneapolis, MN)

The Minnesota Timberwolves and Lynx are seeking to hire an individual with a passion for sales and enthusiasm for training the next generation of sales representatives. This individual will manage our entire Inside Sales program, providing training, and growth opportunities for all Inside Sales Representatives. The ideal candidate will have strong sales experience, and great supervisory or management experience. This person will have the opportunity to work with all of our sales and service managers to groom exceptional sales representatives for the Timberwolves and Lynx organizations.

COMPANY DESCRIPTION

The MN Timberwolves & Lynx is a professional sports organization supporting a professional NBA team and a professional WNBA team. We are all part of a team that works together, speaking with one voice. We take pride in a culture that embraces a work environment that balances hard work and fun.

Our Purpose: Be A Pack. Believe. Inspire. Unite.

Our Values:
* Play Hard
* Play with Passion
* Play Together
* Have Fun
* Be a Pro
* Think Innovatively

JOB DESCRIPTION

Department: Membership Sales
Reports to: Director Membership Sales
Position Type: Full Time/Exempt/Regular

Position Summary/Objective: This position will work closely with the Director of Membership Sales to develop and execute strategic and tactical plans to achieve revenue targets. Primary responsibilities of the Inside Sales Manager are to recruit, hire, motivate and teach Inside Sales Associates. Additionally, this individual will support group sales efforts, partial membership plans, and Minnesota Lynx ticket sales.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1.     Continuously recruit and maintain a pipeline of potential candidates and work closely with Human Resources to efficiently fill open positions. 

2.      Partner with Director of New Membership Sales and other leaders within our team to identify potential development opportunities and the candidate(s) best suited for growth.

3.      Create and execute a training plan focused on the development of the Inside Sales Associates including: educating Associates on all product offerings, pricing and sales strategies, as well as market trends and industry best practices.

4.     Set clearly defined daily, weekly, monthly and annual targets for all staff members, and provide training and guidance toward achieving individual and group goals.

5.     Hold Associates accountable to weekly hustle metrics, with heavy emphasis on face to face appointments.

6.     Research and identify potential new revenue opportunities and lead process to create a profitable business plan around each new product and offering.

7.     Assist in developing the organization’s new sales plan including pricing, process, timelines, value proposition, resource allocation, as well as managing internal and external communication

8.     Educate all departments on the integrated success of membership product offerings, pricing and sales strategies, as well as market trends and industry best practices.

 Knowledge, Skills, Abilities & Other:

1.     Strong written and verbal communication skills required.

2.     Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.

3.     Knowledge of CRM and Archtics is strongly preferred.

4.     Able to work flexible hours including nights, weekends and holidays.

5.     Ability to work well on a team and independently.

6.     Ability to manage specific processes and tasks in the department.

Experience: Three (3) plus years of experience working in sales and services environment is preferred. Minimum two (2) years supervisory or managerial experience. 

Education: Bachelor’s degree or equivalent experience preferred

Specialized Knowledge, Licenses, etc.: Experience working in sports is preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel
Position may require travel to external events. 

 

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Marketing
Event Marketing Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Event Marketing Assistant
Department: Marketing
Reports to: Event Marketing Coordinator/Lynx Marketing Manager

FLSA Status: Non-Exempt

Date Modified: 5/5/2015
Position Summary/Objective:

This individual will support the Marketing department in all event and game night execution. Responsibilities include representing MN Timberwolves and MN Lynx at internal and external events, including all home games.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist with single game promotions.
  2. Assist with event implementation.
  3. Execute student discount program with local colleges.
  4. Set up and staff marketing booths and displays as needed on game nights.
  5. Set up and staff promotional booths at external events.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications/ Knowledge, Skills, Abilities & Other:        

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to learn basic tasks quickly.
  6. Legal ability to operate a vehicle (valid Driver's License is required).

Experience: Previous marketing or event planning experience is preferred.

Education: Pursuit of Bachelor’s degree in Marketing, Advertising, or Events, or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of event marketing functions and responsibilities in college, minor league or professional sports.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates during Timberwolves and Lynx home games. Work is both sedentary and active in nature. The position operates out of an administrative office and a sports arena. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. The noise level is loud during events. During events work is generally performed on the main court, around the concourse and bleachers/steps, as well as in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone.. The employee may remain in stationary position for periods of time and is frequently required to ascend and descend bleachers/steps and traverse quickly around the arena on event days and potentially non-event days. Staff will frequently move boxes and equipment each game night weighing up to 30 pounds.

Travel

Position will require travel to external company events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.00/hour?
3. Are you able to commit to working game nights for the full length of the Timberwolves season?


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Sales, Service, & Marketing: Ticket Operations
Coordinator, Ticket Operations - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview: This position assist with the day-to-day management of ticket operations activities for the Washington Wizards and Washington Mystics. The position’s primary responsibility is to support MSE sales efforts by processing ticket orders and distributing tickets.                  

Responsibilities:

  • Processes Full Season, Partial Plan, and Group Sales ticket orders ensuring correct pricing and package configuration.
  • Processes payments for ticket orders.
  • Supports Guest Services department with season ticket holder account requests.
  • Coordinates with Marketing department on processing of Wizards kids club orders.
  • Handles distribution of tickets via mail, ticketFast/email, will-call, and expedited shipping methods.
  • Assists with management of ticket inventory for Wizards and Mystics.
  • Works 40-50 games in Box Office each year across Wizards and Mystics seasons.
  • Runs a Box Office window on game nights to handle plan holder ticket needs, escalated customer service issues, and troubleshoot ticket problems.
  • Utilizes Ticketmaster platform including, but not limited to – Archtics, Account Manager, TM360, and TM Host.
  • Works any additional all-staff events for the Wizards and Mystics.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Proficient in all Microsoft Office products, primarily: Excel and Word.
  • Experience with Archtics ticketing system.
  • Six months to 1 year related experience.
  • Excellent oral and written communication skills.
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Strong attention to detail is required.
  • Ability to work nights and weekends.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Consulting/Strategic Planning
Digital Analyst - Monumental Network - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This position is responsible for managing new digital developments for Monumental Network.

Responsibilities:

  • Manage new digital developments and CapEx projects for Monumental Network.
  • Assist in updating and maintaining Monumental Network’s ad network.
  • Provide stat tracking on web and video traffic, analyze online user patterns, and provide data and feedback used to drive content strategy.
  • Manage third-party affiliate relationships and provide responsive assistance when requests arise.
  • Maintain mobile and OTT applications (Roku, Amazon Fire, Chromecast, etc.) to ensure proper updating and content distribution.
  • Assist in the creation of decks and research reports that assist corporate partnership endeavors.
  • Assist marketing efforts by providing new digital channels for campaigns.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Must have strong quantitative skills to analyze data that affect strategy and decision-making.
  • Must have experience navigating Content Management Systems (CMS).
  • Working knowledge of mobile and OTT application operations.
  • Experience with coding and web development is preferred. (HTML, C++, Java).
  • Experience with graphic design is a plus.
  • Ability to work independently and in a team environment.
  • Organized, thorough, and detail-oriented.
  • Excellent oral and written communication skills.
  • Excellent time management and interpersonal skills.
  • Strong knowledge of MS Office, including Word, Outlook, PowerPoint and Excel.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment. Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment. Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required. Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales. Computer proficiency required. Must be flexible to work evenings and weekends as required.


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Sales, Service, & Marketing: Fan Development
Road Tour Staff - New York Rangers (New York, NY)

The Road Tour Staff will work part-time across the tri-state area as a representative of the New York Rangers. Staff will interact and engage with event participants promoting the NY Rangers initiatives and the sport of hockey.  Responsibilities include on-ice instruction, set up/breakdown of events, on-site knowledge of the event, conveying brand messaging and data collection.

The ideal candidate must be at least 18 years of age and have a valid driver’s license with a clean driving record. Must present themselves in a professional manner while interacting with players, parents and other event attendees. Experience working children between the ages of 7-15 and a strong hockey background is required along with knowledge about the Rangers organization. USA Hockey Coaching certification is a plus. Must have flexible availability which will include weekends and evenings. Events will begin and conclude in either Tarrytown, NY or at Madison Square Garden. Applicants must provide own transportation to and from events.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Development Team Sales - Oklahoma City Blue (Oklahoma City, OK)

The Account Executive, Development Team Sales is responsible for driving ticket sales and revenue for the Thunder’s Development League team. The individual in this role will be responsible for selling group ticket packages, along with full and partial season ticket plans.

Essential Duties and Responsibilities:

  • Sell Oklahoma City Blue season tickets and partial plans with particular focus on group ticket sales
  • Schedule daily out-of-the-office appointments/sales presentations with individual and corporate clientele to maximize new sales (2-3 appointments per day; 10-15 per week)
  • Research and prospect for new business leads
  • Visit current and prospective clients at their places of business
  • Schedule arena tours with new and current clients to increase new sales and strengthen current client   relationships
  • Renew mini-plan package holders and group ticket purchasers
  • Coordinate with other departments to organize and implement events designed to generate revenue
  • Work Oklahoma City Blue game nights to visit and entertain clients
  • Staff the sales table at games and at events in and around the greater Oklahoma City area
  • Attend team and community events for the purpose of developing sales opportunities
  • Build relationships through excellent customer service
  • Proactively create opportunities for new business with existing customers
  • Network within the local business community to acquire new business
  • Successfully manage multiple relationships
  • Maintain good attendance and punctuality
  • Other duties as assigned

Qualifications and Requirements:

  • Four-year college degree is preferred
  • Previous sports/entertainment sales experience or other professional sales experience preferred but not required
  • Must have excellent oral and written communication skills
  • Ability to develop successful, mutually-beneficial working relationships with potential corporate clients
  • Must be assertive, self-motivated team player that has the ability to focus on both departmental and individual growth
  • Must be able to maintain a work schedule that will include evenings and weekends
  • Exceptionally work ethic and strong desire to succeed
  • High level of professionalism

This is a full-time, non-exempt position reporting to the Manager, Development Team Sales & Retention.

 


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Senior Partnership Activation Account Manager - Oklahoma City Thunder (Oklahoma City, OK)

The Senior Partnership Activation Account Manager is responsible for managing and executing all activities associated with assigned partnership accounts. The Senior Partnership Activation Account Manager also provides support in the creation, development and execution of various sponsored initiatives, community relations programs and marketing events.

Duties and Responsibilities:

  • Act as a marketing and advertising consultant to sponsor contacts to ensure effective campaigns are created and executed via Thunder inventory
  • Effectively comprehend, organize, and present syndicated research internally and externally for the benefit of partnership development and education
  • Generate ideas for new sponsorship opportunities including, but not limited to, in-game elements, retail promotions, events, website and media features, signage and community relations programs
  • Ability to effectively present information to sponsors and internal representatives and respond to questions from managers, clients and the general public
  • Be fiscally responsible, ensuring that promotional activations are within the established budget
  • Organize and execute sponsor’s special hospitality events (both at Chesapeake Energy Arena and at sponsor locations) involving various Thunder departments, while adhering to budget guidelines
  • Play an essential role in maintaining collateral, articles, photographs, newspaper clippings, press releases and statistics for use in preparing and presenting inclusive sponsor recaps to key decision makers during the contract renewal process
  • Serve as an asset to Business Development Account Executives on day-to-day partnership proposals, implementation and maintenance
  • Execute and monitor sponsor promotions and activities during Thunder game nights and other Thunder functions
  • Manage and track all account history, relationship details and partnership activation details in CRM on a consistent basis
  • Maintain good attendance and punctuality
  • Other duties as assigned

Qualifications and Requirements:

  • Bachelor’s degree in marketing or advertising preferred
  • Minimum 5 years of experience in sponsorship preferred
  • Experience in, or general knowledge of, sales strategies and client management
  • Excellent communication skills, both verbal and written
  • Ability to handle multiple tasks with strong attention to detail
  • Proficient in Excel, Word, PowerPoint and Outlook
  • Experience with Photoshop is preferred
  • Must be able to work with many different personality types
  • Strong time management and administrative skills
  • Must be self-motivated and have the ability to work independently
  • Able to lift and carry boxes up to 50 pounds and stand for extended periods of time
  • Work schedule will include evenings, holidays and weekends

This is a full-time, non-exempt position reporting to the Director, Partnership Activation.


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Sales, Service, & Marketing: Client Relations/Customer Service
Guest Relations Representative - Oklahoma City Thunder (Oklahoma City, OK)

The Thunder Guest Relations department is searching for outgoing, personable and dependable individuals to assist in coordination of numerous game-related activities during Oklahoma City Thunder home games at Chesapeake Energy Arena. The Guest Relations Representative performs a key role supporting the department’s vision “to be the most fan-centric organization in professional sports.”

Responsibilities:

  • Support the Guest Relations Department at the Fan Information Booths (FIB)
  • Complete tasks associated with assigned game-night role(s)
  • Pre-game set up of FIB and promotional materials
  • Assist with halftime statistics production and distribution
  • Assist with organization and administration of Fan Information Booth storage inventory
  • Develop strong knowledge of the CLICK! training program
  • Assist with “CLICK! With Your Guests” customer service training program
  • Maintain good attendance and punctuality
  • Assist other departments and perform other duties as assigned

Requirements:

  • Genuinely passionate about caring for guests and colleagues
  • Exceptional leadership skills
  • Self-motivated with the ability to work independently while maintaining a positive attitude
  • Ability to handle pressure situations in a fan-centric manner
  • Proactive problem-solver
  • Strong multi-tasking skills
  • Experience working with the general public
  • Polished communication skills, both oral and written
  • Highly organized, detail-oriented and possess a strong work ethic
  • Retail experience is preferred
  • Physically able to stand and walk for several hours at a time
  • Ability to lift fifty (50) pounds or more
  • Must be at least 18 years of age

General Summary:

  • Part-time (game nights = approximately six (6) hours per game)
  • Strict attendance policy.   Must be able to work 95% of all home games (may include holidays and weekends)
  • Must be able to arrive three (3) hours prior to tip-off and stay until all duties are fulfilled
  • Additional hours may also include Thunder Guest Relations department events other than Thunder home games (including holidays and weekends)
  • Strict uniform policy (including a polo provided by the Thunder)
  • Must be comfortable working in a team-oriented environment

This is a part-time, non-exempt position reporting to the Guest Experience Coordinator.


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Sales, Service, & Marketing: Box Office Ticket Seller
Ticket Operations Representative - Oklahoma City Thunder (Oklahoma City, OK)

The Oklahoma City Thunder Ticket Office is seeking a highly motivated and outgoing person for a part-time position to assist in the day-to-day ticket office operations.  You will work closely with the ticket operations and guest relations staff while being surrounded by the best fans in the NBA.

Essential Duties and Responsibilities:

·       Assist in resolving guest conflicts and complaints

·       Greet guests as they approach the box office, answer questions and direct guests to appropriate locations

·       Provide support for other ticket office related tasks such as filing, mailing, answering emails, etc.

·       Must stay current on all events scheduled at the Chesapeake Energy Arena

·       Assist in daily box office setup and closure

·       Maintain and stock supplies for the box office windows on game days

·       Maintain a well-organized, clean work area and assist in daily up-keep and maintenance of all box office equipment

·       Become knowledgeable in pricing, discounts, promotions and Thunder policies and procedures

·       Process multiple forms of payment including cash and balance to all payment receipts nightly

·       Exhibit good judgment and decision-making skills

·       Maintain good attendance and punctuality

·       Other duties as assigned

 Qualifications and Requirements:

·       Must be at least 18 years old

·       High School diploma required; some college experience preferred

·       Computerized ticketing experience with Archtics and/or Ticketmaster Host system a plus

·       Strong communication skills are a must

·       Strong and rapid comprehension of basic mathematics

·       Should have prior cash handling experience

·       Ability to learn and retain a large amount of team and arena information

·       Must be able to work in a fast paced customer service environment

·       Proficiency in Microsoft Office products (Excel, Word, Outlook, etc.)

·       Be able to work a flexible schedule including nights, weekends, and holiday

This is a part-time, non-exempt position reporting to the Ticket Operations Coordinator. 


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Sales, Service, & Marketing: Event Operations/Management
Coordinator, Corporate Hospitality & Events - Philadelphia 76ers (Philadelphia, PA)

Department: Business Development

Reports To: Director, Corporate Hospitality & Events

Position Summary:

The Coordinator, Corporate Hospitality & Events will be a polished professional with a creative aptitude and exceptional organizational skills.  He/she will have the professional and social etiquette required to collaborate cross-functionally with teammates to meticulously assist in the planning and execution of corporate events and hospitality initiatives that will enhance the client/guest experience.  In a fast paced environment he/she will approach unexpected challenges quickly, creatively and strategically without missing a beat.   

Key Responsibilities:

  • Assist in the planning and execution of all corporate hospitality events for all 76ers business verticals including but not limited to Business Development, Ticket Sales, Sponsorship, Marketing, Ownership, Basketball Operations and more.

  • Assist with game night VIP hospitality process and execution

  • Lead several game night entertainment initiatives such as corporate suite nights, VIP events and more

  • Spearhead planning of internal events such as happy hours, lunches and staff outings

  • Assist with the planning and execution of the season-long Team Trip Program

  • Assist with corporate gifting and the year-long partner touch point program

  • Attend site visits and planning meetings prior to event execution

  • Work with vendors directly for both event preparation and for day of execution

  • Create event recaps post-event and distribute photos to internal stakeholders

  • Interact with clients and anticipate their needs

  • Assist in the planning and prep of internal event meetings including kick off meetings with key stakeholders, staffing meetings, and more

  • Help build and manage ongoing list of vendors, venues and suppliers throughout the city

  • Track all event-related materials and keep inventory of all promotional items, supplies and giveaways

Required Skills/Knowledge:

  • Must have the ability to multi-task across a number of projects

  • Demonstrates composure under pressure

  • Is creative, strategic and solution oriented

  • Most be able to work closely with members of all departments across the organization

  • Is proactive and productive and has the eagerness to learn 

  • The ability to interface with colleagues and clients in a professional manner

  • Strives to succeed in the event industry

    Experience Needed:

  • 1-2 years of relevant experience including relevant internships

 

Educational Background:

  • Bachelor’s Degree (minimum)


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Sales, Service, & Marketing: Internet Marketing
COORDINATOR, EMAIL MARKETING - Philadelphia 76ers (Philadelphia, PA)

Salary: Based on Experience

Department: Marketing                                                                    

Exempt/ Non-Exempt: Exempt       

Hours required: 40 hours/week - events, nights and weekends as needed

Reports to: Director, Digital and Ticket Marketing

Overview: The Philadelphia 76ers email platform is one of the strongest communication tools the team has to engage our customers with exclusive content, drive ticket sales, and distribute important information. We are looking for a coordinator to lead all email creative and play a role in the overall email marketing process.  In addition, the coordinator will assist in developing landing and other program pages across sixers.com.

This role will have the opportunity to work on multiple projects simultaneously and will collaborate cross-functionally with other departments within the organization.

Responsibilities include, but are not limited to the following:

  • In collaboration with Director and other key stakeholders, create email marketing campaigns around ticket sales, news and other relevant messaging (e.g., invitations, gameday info, etc.)

  • Design emails which are consistent with Sixers brand style guidelines, build the HTML and in-line CSS of the email templates

  • Ensure persuasive call to action and tracking mechanisms (e.g., came from codes) are included as needed

  • Test renderings across multiple email clients and ISPs (Outlook, Google, Hotmail, etc.) and ensure messages are mobile friendly

  • Schedule and deploy emails through our e-mail platform

  • Recommend opportunities to optimize email creative and campaigns based on results of executed emails (e.g., open rates, click-thru rates) and email marketing best practices

  • In collaboration with the digital media team, build sixers.com pages/content that support ticket sales, brand other team email campaigns

Qualifications (educational, experience and basic knowledge requirements):

  • Bachelor’s degree from accredited college/university

  • 1 -3 years of relevant e-mail marketing experience

  • Experience working with third=party service provider (ESP) experience

  • Advanced knowledge of HTML5, CSS3, and JavaScript is required. Must be able to hand code.

  • Experience with responsive design

  • Experience with web content management systems (Drupal, WordPress, etc.)

  • Proficiency with Adobe Creative Suite (Photoshop, Dreamweaver, etc.)

  • Foundational CRM experience

  • Must be able to work on both MAC and PC platforms

  • Demonstrated knowledge of e-mail marketing trends and best practices 

  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely

  • Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure

  • Close attention to detail, commitment to flawless execution and follow-through in all responsibilities

  • Creative and proactive problem solver

  • Positive attitude

  • Self-motivated with ability to work well in teams and cross-departments

  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Coordinator - Philadelphia 76ers (Philadelphia, PA)

Reports To: Assistant Ticket Operations Manager

Summary: The Ticket Operations Coordinator is dedicated to supporting all aspects of within the Philadelphia 76ers Ticket Operations department.

Responsibilities:

  • Effectively invoicing, processing, printing, and mailing all ticket/parking orders.
  • Responsible for communicating and implementing all policies, procedures, and directives including those related to sales, pricing, and allocation.
  • Assist in building ticket packages, plans, promo codes, price tables on ticketing system.
  • Serves as frontline resource for resolution of customer service issues on game night
  • Provides and maintains the highest level of customer service with season ticket holders, 76ers fans, and co-workers.
  • Assist in the training of new sales representatives on the ticketing system and policies.
  • All other duties assigned by Assistant Ticket Operations Manager and /or Box Office Manager

Qualifications:

  • High school diploma or general educational degree or above required.
  • Minimum of 6 months of ticketing or customer service experience.
  • Strong communication skills and demonstrated organizational skills
  • Computer literate; knowledge of Paciolan/Spectra ticketing applications desirable, as well as MS Word, Excel and Outlook

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Sales, Service, & Marketing: Ticket Sales
Sales Associate - August/September 2015 - Philadelphia 76ers (Philadelphia, PA)

Philadelphia 76ers Sales Associate Job Description

This posting is for a August/September 2015 start date.  Please apply only if available to begin full-time employment during this time.

Are you looking to jumpstart your career in the sports business?  Look no further than the Philadelphia 76ers Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the 76ers Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview

The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the 76ers leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

    Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales Management
Manager, Inside Sales - Philadelphia 76ers (Philadelphia, PA)

Job Description:

Reports to:      Director, Inside Sales

Supervises:     Sales Associates

Status:             Full-Time; Salaried Exempt

RESPONSIBILITIES/DUTIES:

  • Recruit, hire, train and develop Sales Associates with the focus of generating, maintaining and increasing new sales revenue

  • Support growth of new sales revenue within full season, partial plan, group sales and membership services

  • Lead, motivate, develop, and retain Sales Associate staff for future succession and opportunity within the organization and the sport industry.

  • Monitor, manage and evaluate Sales Associate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with Sales Associate staff with appropriate feedback and direction for development.

  • Responsible for initial on-sale events for new membership sales and group sales; timeline, e-marketing campaigns, in-game and external marketing integration, inventory management, and online activation

  • Develop department business plan, training strategy, scripts, policies and procedures

  • Work with other managers to develop strategic call campaigns, new sales packages and opportunities for new sales

  • Develop and execute relationships with other departments including Creative, CRM, Game Operations, CRM, Community Development and the Arena

  • Resolve seating problems/concerns/issues related to new sales

  • Perform additional duties as assigned
     

QUALIFICATIONS:

  • Must have at least 3+ years sales experience

  • Must have proven record of consistently achieving sales goals/targets

  • Must have sales and/or event planning experience

  • Bachelor’s Degree, Business or Sport Management preferred

  • Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)

  • Proficiency in Salesforce or similar CRM a plus

  • Proficiency in Paciolan, DSA or similar ticketing software a plus

  • Must be organized, creative, enthusiastic, analytical and possess excellent interpersonal skills


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Sales, Service, & Marketing: Fan Development
MANAGER, BRAND AND FAN DEVELOPMENT - Philadelphia 76ers (Philadelphia, PA)

Salary: Based on Experience

Department: Marketing                                                                    

Exempt/ Non-Exempt: Exempt                                                       

Hours required: 40 hours/week - events, nights and weekends as needed

Reports to: VP, Marketing

Overview: The Manager plays an integral role in developing and executing various marketing programs and initiatives to support brand awareness and fan development across the 76ers organization.  This position will work alongside the Vice President of Marketing to achieve business and department goals each season.

Responsibilities include, but are not limited to the following:

  • Brand: Work with VP of marketing on brand development, execution and ensuring consistency of messaging across all marketing touchpoints.  Identify and manage brand engagement opportunities, across digital, experiential and in-game platforms. Serve as day-to-day liaison with design team, setting quality expectations and providing initial direction/feedback on creative while assisting art director with project management.  Oversee securement of print production by marketing coordinator. 

  • Fan Development:  Spearhead creation and manage execution of fan development platforms, including season and year-long programs.

  • Alumni Affairs:  Manage alumni association program and serve as primary liaison and relationship builder between team alumni and organization.

  • Event Marketing:  Develop marketing plan and identify branding opportunities for organization-wide events, including Draft Party, Beach Bash, Fan Rallies/Open Practice, and Fan Appreciation Night.

  • Merchandise: Collaborate with brick and mortar and online retailers on promotions, branding, etc. to drive merchandise sales.

  • Additional:  Special projects as assigned.

Qualifications (educational, experience and basic knowledge requirements):

  • Bachelor’s degree from accredited college/university in Marketing, Communications, Business, Sports Management or other related field

  • 4-7 years of marketing or agency experience, working for a sports or entertainment company a plus

  • Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure

  • Familiarity with working with design teams and providing creative briefs/direction on brand executions, including advertising, direct mail, event signage, etc.

  • Track record of developing and implementing consumer/fan engagement platforms a plus

  • Strong  relationship building skills a must

  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely

  • Strong computer skills (MS Office applications) required

  • Close attention to detail and follow-through in all responsibilities

  • Proactive, resourceful problem solver

  • Positive attitude

  • Self-motivated with ability to work well in teams and cross-departments

  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Ticket Sales
FALL SALES ASSOCIATE INTERNSHIP PROGRAM - Philadelphia 76ers (Philadelphia, PA)

Status: Fall Internship

Department: Ticket Sales & Service

Location: Philadelphia 76ers Front Office

 

Required: Full-time student at an accredited college or university.  Student is required to receive academic credit to participate in this internship program.

 

Job Description:

Are you looking to jumpstart your career in the sports business?  Look no further than the Philadelphia 76ers Fall Sales Associate Program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the 76ers Fall Sales Associate Program will build the foundation needed for a long and successful career in the sports business!

 

Program Overview

The Fall Sales Associate Program focuses on developing and further educating college students on the skills required to succeed in the revenue-generating side of the sports business.  Through consistent training and development with members of the 76ers leadership team, members of this exclusive program will develop a sales pitch in which they are confident in and is centered around their personality.

Requirements:

  • Current undergraduate student at an accredited college or university

  • Able to receive academic credit for your internship experience

  • Aggressive and effective communication skills and interpersonal skills

  • Strong leadership and organizational skills

  • Superior problem solver, with ability to work independently

  • Ability to multi-task

  • Ability to work with deadlines

  • Ability to maintain a flexible work schedule (holidays, evenings)

  • Coachable

  • High comfort level making cold calls

  • Strong time management and organizational skills

  • Passion for sales

  • Demonstrate an enthusiastic and outgoing personality

     

     

    Job Responsibilities:

  • Maximize revenue through the sales of Philadelphia 76ers tickets (i.e. Season, Partials, groups and premium tickets)

  • Heavy outbound call focus making outbound calls daily to increase your sales pipeline
    Sales presentation for external and internal face to face appointments

  • Manage and service assigned season ticket, partial and group accounts

  • Creating strong relationships with Season, Partial and group clients to promote yearly renewals

  • Network, prospect and create new sales opportunities when and wherever possible

  • Must meet all pre-determined activity and sales goals by providing weekly sales reports to management

  • Work various events and games as assigned by management

     


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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Crew Member - Philadelphia 76ers (Philadelphia, PA)

General Description: Assist with game day needs such as coordination and execution of all on-court games, promotions, and entertainment in addition to set-up, breakdown, and organizing promotional items. Game Presentation is the execution arm of Group Sales, Corporate Partnership, Ticket Sales, Marketing, Community and Entertainment Groups. 

           

Essential Responsibilities: The primary responsibility of the Game Presentation Crew is to execute promotions and games on court.

1.     Setting up and breaking down all on-court and in-arena promotions  

2.     Assist in keeping all game day props and operational materials organized, in good condition and store appropriately after each game

3.     Coordinating with contracted groups that participate in on-court presentations, promotions and/or activities

4.     Assist in the execution of pre-game/half-time/post-game fan activities and promotions  

5.     Assist in the various elements associated with the game presentation such as Sixers Dancers, Phlight Squad, Mascot, In-Arena Host, etc.

6.     Fan interactive elements including selection of contestants for on-court games  

7.     Ensure all equipment is set up for game day staff, stats crew, and NBA officials

8.     Perform all other duties and responsibilities as assigned by Game Presentation Coordinator

 

JOB QUALIFICATIONS & REQUIREMENTS:

  • Must be at least 18 years old
  • Must be available to work all Sixers home games
  • Flexible schedule with the ability to work days, nights, weekends and holidays 
  • Must have reliable transportation
  • Strong work ethic
  • Must be punctual
  • Energetic and highly motivated
  • Must have excellent communication skills
  • Creative and proactive problem solver
  • Must be available for at least 25 hours a week
  • Excellent interpersonal skills
  • Ability to follow instructions
  • Be able to work well in a team environment
  • Eagerness to learn
  • Ability to lift 25+ pounds

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Sales, Service, & Marketing: Game Operations/Presentation
Game Night Assistant - Phoenix Suns (Phoenix, AZ)

Job Purpose

Assist the Basketball Communications Managers with the implementation of all the team’s communications/media relations efforts on game nights. 

This is a part-time seasonal position that pays $9.50/hour and will remain until the conclusion of the Suns season (including post-season).  The schedule will be approximately 3:30pm-10:30pm and applicants must be available to work all Suns home games. 

Primary (Essential) Duties

  • Issue credentials and passes to media, staff, families and guests
  • Record and transcribe interviews with players, coaches and staff
  • Write, edit and distribute in-game reports, statistical memos, injury updates, etc.
  • Assist with researching postgame notes and tracking statistical trends through the games and season
  • Serve as a media room host
  • Distribute statistics to the media
  • Assist with the setup of the media work room, including stat monitor setup in the arena

Knowledge, Skills and/or Abilities

  • Professional and personable demeanor and approach
  • Strong organizational and interpersonal skills
  • Ability to multi-task effectively
  • A strong work ethic with the ability to work with equally strong personalities
  • Excellent writing and editing skills
  • Basic knowledge of the Phoenix Suns and basketball

Experience/Education Requirements

  • Pursuing a degree in Journalism, Communications or related fields such as Public Relations and Marketing.
  • Previous writing experience
  • Previous experience in sports a plus

Working Conditions and Physical Demands:

  • Flexible schedule based on Suns home schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Ability to work nights, weekends and holidays (all Suns home games) and be at the arena approximately three and a half hours before tipoff
  • Must be able to attend all Suns home games
  • Must be available for the entire Suns season (October through playoffs which could go into June 2016).
  • Must be able to lift and move up to 25 pounds
  • Extended periods of time of standing and walking

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Add in are you available for all home suns games including the post-season?
2. Are you pursuing a degree in Journalism, Communications or related fields such as Public Relations or Marketing?
3. Tell us about any previous writing experience that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Sr. Account Executive, Group Sales - Phoenix Suns / Phoenix Mercury (Phoenix, AZ)

Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Sr. Account Executives, Group Sales plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Sr. Account Executives will lead by example and be seen as a leader within the department.  Additional tasks will be assigned as fit by the Director, Group Sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up   as necessary
  •  Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events
  • Taking on additional responsibility as seen fit by the Director, Group Sales.  This includes, leading weekly training, assisting in the interview process, being a mentor to new group account executives, etc.

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience
  • At least 2-3 years group sales experience with an arena or professional/collegiate sports team
  • Two consecutive full seasons of hitting overall revenue goal.
  • Complete SLAM program as a leader.

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2-3 years group sales experience with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our Night Sales Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 2-4 month career development program our Sales Consultants will be given the tools to sell memberships, mini-packages, groups, as well as our premium inventory via phone, and may be required to do face-to-face presentations, in-arena tours and out of office appointments for the Phoenix Suns/Mercury and Arizona Rattlers. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our Night Sales Team acts as a training/feeder system towards Suns/Mercury/Rattlers/SES New Business Team positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    50+ Daily phone calls
•    5+ Weekly booked appointments
•    2+ Weekly completed appointments
•    Hit weekly and monthly sales goals
•    8-10 hours per week
•    Ability to work evening and weekend shifts

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    Entry level sales position, previous sales experience not required
•    High school diploma or GED

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Ability to lift 50+ pounds and work sales tables during games. 
•    Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:
• Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
• Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)
Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.
 

Primary (Essential) Duties
• Making sales calls from territory and category lists to area organizations and follow-up as necessary
• Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
• Contacting qualified and unqualified sales leads for new group and season sales
• Managing and servicing existing group accounts
• Handling customer service and ticketing issues of assigned group customers
• Prospecting for new group clients
• Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

• Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements
•    Bachelor’s Degree or equivalent experience 
•    At least one year of sales experience in a fast pace environment
•    Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Expected to work a majority of events/games.


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation of new Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 
•    Generate revenue through the sale of “new” corporate partnership relationships
•    Make a high volume of dynamic cold calls, conduct client needs analysis meetings and close business in a timely manner
•    Effectively qualify leads and maintain an active pipeline of potential business opportunities
•    Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and the ability to showcase a clear understanding of partner’s marketing goals
•    Network and build positive long term relationships with key decision makers
•    Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
•    Provide accurate and reliable reporting information to be used in forecasting and management updates
     o    Significant understanding of CRM and participation in sales tracking for multiple properties
•    Assist and engage with prospects and partners during Suns/Mercury games and events 
•    Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

•    Experience in pitching six figure partnerships
•    Experience in presenting to Sr. Management Team
•    Demonstrate an understanding of marketplace on both a local and national level
•    Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market 
•    Sufficient understanding of media/advertising buys to communicate value of sponsorship vs. pure media as a marketing solution 
•    Strong interpersonal and leadership abilities with excellent oral and written communication skills 
•    A creative salesperson with the ability to open doors and a demonstrated track record for closing innovative sponsorships and reaching targeted quotas 
•    Strong interpersonal skills and ability to problem solve
•    Strong understanding of MS word, PowerPoint and Excel
•    Ability to multi-task and manage projects/tasks simultaneously 
•    Excellent customer service skills
•    Maintain positive attitude and adapt to fast paced working environment
•    High energy and a personality that thrives in a fast-paced, changing environment 
•    A leading work ethic and a competitive instinct to win

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience
•    Minimum of 3 years of experience in sales
     o    Preferably with a professional sports team or league

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Game Operations/Presentation
Game Entertainment Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 Job Purpose

Assist in the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games and select US Airways Center events.  

Primary (Essential) Duties

  • Use invention, imagination, originality and talent for show direction and production of all Phoenix Suns, Phoenix Mercury, Arizona Rattlers  and select US Airways Center events
  • Implements in-arena sponsor promotions.
  • Coordinates game day logistics such as video, music and stage management
  • Implement unique ideas to enhance game day experience to maximize value for fans and sponsors
  • Work with Marketing Partnerships on sponsor activation elements, concourse table assignments and promotions
  • Organize and plan for each home game and entire season strategy
  • Assist in the production of in-arena videos and graphics
  • Assist in assigning production lists to SunsVision Producers and Editor
  • Work with other departments within the company to coordinate outside events and promotions
  • Assist in the hiring of performers/game night staff for each team
  • Coordinate Suns and Mercury performer appearances
  • Manage payroll for Suns, Mercury and Rattlers performers
  • Assist with the scheduling of National Anthem performers, Honor Guards and halftime acts to perform at games
  • Help to create and modify new and existing props to be used at Suns and Mercury games
  • Have a complete understanding of each performer and staffs responsibilities for each game
  • Attend all home games and select appearances to ensure quality of performance and execution
  • Idea generation for elements that can enhance the in-arena experience

Knowledge, Skills and/or Abilities

  • Video producing skills preferred
  • Music editing skills preferred
  • Chyron Generator skills a plus
  • Strong writing skills preferred
  • Have an ever-evolving understanding of the industry and market, maintaining current trends throughout the league
  • Detail oriented with excellent organizational skills
  • Excellent administrative and time management skills
  • Ability to meet tight deadlines and work effectively in a high pressure environment
  • Excel at directive communication

Experience/Education Requirements

  • At least 3 years of experience in directing/producing an in-arena sporting event
  • Previous NBA experience highly preferred
  • Bachelor’s degree or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs
  • Must be able to work all home games and select appearances

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.                               

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of experience in directing/producing an in-arena sporting event? Explain.
2. Do you have any previous NBA experience? Explain.


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Sales, Service, & Marketing: Premium/Suite Service
Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary: The individual in this position will play a key role in establishing dynamic relationships with our Suite and Premium Services clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy. 

Duties and Responsibilities:

  • Responsible for building the Premium Services department consisting of all Suite, Courtside and Club Seating 
  • Instrumental in hiring, training, and leading future service representatives on the Suite Courtside, and Club service team.
  • Establish relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and having all activities documented in CRM.
  • Provide exemplary service to single event Suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
  • Act as point of contact at games, concerts and events for Suite and Premium seating clientele.  Visit Suite and Premium seating clients at the beginning of event to ensure the experience is being executed properly.  Handle any issues that arise on the Suite level and provide a recap following each event.
  • Provide support and assistance to the sales staff with maintaining and growing our entire Suite and Premium seating business. 
  • Plans and supervises all special events as part of the overall Suite and Premium seating benefit strategy.
  • Responsible for overseeing the new arena courtside/club service program
  • Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field

  • Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry

  • Excellent communication and interpersonal skills and organizational ability.

  • Ability to work with and maintain highly confidential information is required.

  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.

  • Ability to anticipate problems and implement immediate corrective action.

  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry.

  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

  • Must be proficient in Archtics, MS Word, Excel, PowerPoint and Outlook.

  • Proven time management, organizational, and prioritizing skills.

  • Ability to work long hours, including nights, weekends, and holidays.

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1.Describe your experience in building and managing a team of service professionals?
2. 2.Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients.
3. Describe your experience working with working with a broad variety of vested interest groups?
4. 4.What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Sales - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

SUMMARY:

Are you currently in the top 10% and looking for the next challenge? As a New Arena Account Manager you will have the unique chance to catapult your career in the sports industry with a once-in-a-career opportunity to sell into a new state of the art downtown arena. This role offers accelerated on-boarding & training and an in-depth, pre-scored book of leads designed for sports industry veterans and Fortune 500 sellers with a track record of success and a solid foundation in sales training. Successful Account Managers will have multiple options for advancement. The position focuses initially on selling season tickets and plans into the Kings current arena offering priority for the new building, while cultivating your book of business in preparation for the launch of the new campaign for the new downtown Sacramento Entertainment and Sports Complex within a year.

This is an opportunity to join a team thriving as the recent league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals and new sales products. The primary responsibility of the New Arena Account Manager, Ticket Sales is to sell new season ticket memberships, mini-plans and group tickets to new business and individual prospects. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more. Account Managers will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate will be confident, competitive, outgoing and detail-oriented with a track record of success, driven by self-generated sales leads, team-leading activity, and a desire for continual learning.

Key Responsibility Areas (KRA’s):

Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce CRM

Qualifications:
• Bachelor’s degree in Business, Sports Management, or related field
• Proven track record of top 10% results with two or more years of successful sales experience in a sports or Fortune 500 environment
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

                                

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your ability to overcome objections.
2. What has separated your success from your peers?
3. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Director of Business Development - Texas Legends (Frisco, TX)

Responsible for maximizing revenue from the sale of tickets to consumers, groups and corporations. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for season, group and individual tickets;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Hospitality Management
Manager Corporate Hospitality Sales - The Madison Square Garden Company (New York, NY)

The Manager is responsible for selling MSG Club Suites and Premium Seating products on multi-year, annual and single night rental basis.  The Manager will be involved with meeting and selling to the appropriate contacts at various companies interested in suite and premium seating products. The contacts are usually senior level management, which will requirement the preparation of presentations. This position is also responsible for working closely with Hospitality Sales & Service on client services issues.  The Manager will also entertain current and prospective clients at various sporting and entertainment events in order to build and maintain relationships, close deals, and generate revenue.

  1. Management Skills

a. Tremendous communication and presentation skills

b. Ability to work well within a team setting

c. Ability to network and create relationships at senior levels of major corporations

2. Technical/Functional Competencies

        a. Experience in a fast paced sales environment.

        b. Outstanding negotiating skills.

        c. Ability to improvise and think on your feet.

3. Key Experiences/Achievements

        a. At least 5 –7 years experience in selling to top level executives

        b. Experience in negotiating.

        c. Experience working in a fast-paced, multi-faceted organization.


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Sales, Service, & Marketing: Ticket Operations
Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

General Description:

This part-time position is dedicated to the efficient servicing through walk up ticket sales and will call retrieval for all Rockets and Third Party guests at the Toyota Center Box Office.  Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets organization and Third Party event staff.

 Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.

  • Interact with guests to answer questions and resolve ticketing issues.

  • Ability to handle cash and credit card transactions and keep a balance cash drawer.

  • Receive and file event will call

  • Maintain and stock supplies for the Box Office windows.

  • Review and respond to customer inquiries (voicemail & email)

  • Prepare Box Office windows for events

  • File and maintain refund requests and will call forms.

  • Monitor ticket stock levels in the kiosk and refill as needed.

  • All other duties assigned by supervisor.

 

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills

  • Ability to work under pressure

  • Prior use of Veritix or similar ticket system preferred

  • Previous Box Office experience preferred.

  • Ability to work days, Monday through Friday 8:30 am – 6:00 pm

  • Bilingual in Spanish a plus

     

    PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.

  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 

  • The employee must be able to transfer and move items for departmental needs.

  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

LOCAL CANDIDATES ONLY*

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No - Ability to work days, Monday through Friday 8:30 am – 6:00 pm


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Sales, Service, & Marketing: Game Operations/Presentation
Game Night Staff - Game Entertainment (Part-Time) - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This position is responsible for working with the Game Entertainment department as one of the game night floor managers.

Responsibilities:

  • Coordinate and stage sponsored elements both on the court as well as in and around the arena for contests, presentations, promotions, etc.
  • Work with Sales, Marketing, Sponsorship, Community Relations, and the Monumental Sports & Entertainment Foundation to execute fan activities and promotions
  • Select fans to participate in-game contests
  • Set up and break down all promotions/games
  • Execute pre-game rehearsals for anthem singers, halftime performances and other activities
  • Work with in-game hosts and special guests during promotions
  • Other duties as assigned

Minimum Qualifications:

  • Flexible schedule with the ability to work days, nights, weekends, and holidays
  • Must be at least 18 years old
  • Must be available to work at least 20 Wizards home games 
  • Good interpersonal skills
  • Eagerness to learn

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Marketing
Game Night Staff - Marketing (Part-Time) - Washington Wizards & Washington Mystics (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This is a part-time seasonal position within the Washington Wizards & Mystics Marketing Department. Game Night staff will be fun, energetic, and committed to promoting the Washington Wizards and Mystics.

Responsibilities:

  • Work both on and off-site events (i.e. game nights, special events including Summer Fest, Fan Fest, season ticket holder events, sports tournaments, partner appearances, festivals, etc.) in an effort to promote the Washington Wizards/Mystics
  • Responsible for installation set-up, operation and teardown of all interactive elements at scheduled events
  • Responsible for all operational needs and activation of the following elements while at events - distribute giveaways items, facilitate on-site promotions, interact with fans and handle data collection
  • Make sure vehicles are fully stocked with necessary items for each event and ensure vehicles are kept clean at all times
  • Assist Marketing Department in researching new events for appearances
  • Assist with staffing tables at games and set-up/breakdown of giveaway distribution, theme nights, concourse tables
  • Responsible for completing post-event wrap-up forms after every event
  • Other duties as assigned

Minimum Qualifications:

  • Passionate about the Washington Wizards & Mystics and the game of basketball
  • Organized with the ability to multi-task and problem solve in a fast paced work environment
  • Hard working, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills
  • Customer-service oriented
  • Previous marketing/promotional/event/street team experience preferred
  • Minimum 18 years of age
  • Flexible schedule – Must be able to work most home games, nights/weekends and holidays as required
  • Requires prolonged standing; ability to lift and carry up to 25 pounds
  • Must be able to work in outdoor conditions

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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