Current available jobs in Sales, Service, & Marketing:


» ACCOUNT EXECUTIVE - Atlanta Dream (Atlanta, GA)
» Ticket Operations Manager - Atlanta Dream (Atlanta, GA)
» Membership Associate - Atlanta Hawks (Atlanta, GA)
» Coordinator, Ticket Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)
» Part-Time Group Sales & Service - Assistant - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Part-Time Group Sales & Service - Photography - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Assistant, Philips Arena Marketing & Business Development - Atlanta Hawks and Philips Arena (Atlanta, GA)
» Manager, Marketing & Game Operations - Canton Charge (Canton, OH)
» Corporate Partnership Executive - Canton NBA D-League Franchise (Canton, OH)
» Ticket Operations Fall/Winter Internship - Chicago Sky (Skokie, IL)
» Retail Digital/Marketing Coordinator - Cleveland Cavaliers (Cleveland, OH)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
» Sr. Manager, Partnership Development - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)
» Manager, Retail Operations - Golden State Warriors (Oakland, CA)
» Game Night Concierge Staff - Golden State Warriors (Oakland, CA)
» Business Analyst - Houston Rockets (Houston, TX)
» Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Sr. Manager, Game Operations - Los Angeles Sparks (Los Angeles, CA)
» Sponsorship Intern - Los Angeles Sparks (Los Angeles, CA)
» Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)
» CRM Administrator - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)
» Manager, Partnership Marketing - Monumental Sports & Entertainment (Washington, DC)
» Premium Sales Account Executive - New Orleans Pelicans (New Orleans, LA)
» Account Executive - New York Liberty (New York, NY)
» Senior Account Executive - New York Liberty (New York, NY)
» Ticket Sales Manager - Orlando Magic (Orlando, fl)
» SALES ASSOCIATE - PHILADELPHIA 76ERS (PHILADELPHIA, PA)
» Senior Vice President, Corporate Development & Activation - Philadelphia 76ers (Philadelphia, PA)
» Marketing Manager-Phoenix Mercury - Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Director, Premium Seat Sales - Portland Trail Blazers (Portland, OR)
» New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)
» Data Analyst - Sacramento Kings (Sacramento, CA)
» Group Sales Specialist - The Madison Square Garden Company (New York, NY)
» Account Executive - Tulsa Shock (Tulsa, OK)
» Youth Programs Account Executive - Utah Jazz (Salt Lake City, UT)
» VIP Services Manager - Utah Jazz (Salt Lake City, UT)
» Inside Sales Representative - Utah Jazz (Salt Lake City, UT)
» Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)



Sales, Service, & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM ACCOUNT EXECUTIVE

JOB DESCRIPTION

Title:                     Atlanta Dream Account Executive

Department:      Atlanta Dream Ticket Sales & Services

Reports to:          Director of Ticket Sales and Service

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Account Executive is responsible for driving revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local group/organizations. Account Executives achieve their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Dream home games as well as internal/external events. Also responsible for delivering exceptional customer service, updating and maintaining account records and other duties assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sell season & partial season tickets and other ticket products.

  • Meet and exceed the required outbound call effort to generate sales.

  • Achieve and succeed monthly and annual revenue goals.

  • Generate prospective customers through cold calls, networking and obtaining referrals from existing customers

  • Work all Atlanta Dream home games, as well as team and community events for the purpose of securing ticket sale opportunities.

  • Service the needs of each existing account, while building relationships to provide excellent customer and renew each season ticket and group account.

  • Maintain computerized records of all clients and prospects with our CRM system.

  • Assist customer service efforts during renewal campaigns.

  • Become knowledgeable in pricing, discounts, promotions and Dream policies and procedures.

Supervisory Responsibilities

This position will not have managerial responsibilities.

Qualifications and EXPERIENCE

  • College degree required

  • Three to five years of successful work experience, preferably in the sports or entertainment industry

  • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred

  • Possess excellent customer service skills

  • Great professional phone sales technique and skills

  • Must be able to manage schedule to achieve daily goals for calls, appointments and sales

  • Proficient with Archtics and TicketMaster ticketing systems, or a similar ticketing system

  • Handle problems and customers in an efficient and courteous manner

  • Possess strong communication skills, both verbal and written, and exceptional interpersonal skills

  • Excellent organization skills and attention to detail

  • Ability to work with a team.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • Proficient in Database Applications, Microsoft Word, Excel and Outlook

  • Knowledge of and passion for Dream/WNBA preferred

Required Questions (answer in cover Letter)

  1. Yes/No: I have previous ticket sales experience.

  2. Yes/No: I have played basketball in high school or college.

  3. Yes/No: I have one year of general sales experience.

  4. Yes/No: I have previous ticketmaster and archtics experience.

Certifications, Licenses or Registrations

As needed to meet education and/or experience.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous ticket sales experience.
2. Yes/No: I have played basketball in high school or college.
3. Yes/No: I have one year of general sales experience.
4. Yes/No: I have previous ticketmaster and archtics experience.


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Manager - Atlanta Dream (Atlanta, GA)

Atlanta Dream Ticket Operations Manager

Position Summary: This position is responsible for overseeing the entire Ticket Operations department. Manages all financials with respect to ticket sales, as well as controls ticket inventory.


Reports to: Director of Ticket Sales & Service


Specific duties include, but are not limited to:
Reconciles daily, monthly and seasonal financial statements
Responsible for customer service training and box office training for game day box office employees
Develop a ticket operations business plan with the Director of Sales & Service
Manage relationship with all daily deal partners including but not limited to Groupon, Deal Swarm, GoldStar, Living
Social, Half Off Depot, ScoreBig, Homerun, Viagogo, Amazon, Homerun and AT&T
Responsible for implementing all related TicketMaster marketing and sales tools
Responsible for all internal/external ticket requests
Responsible for reporting accurate sales numbers and revenue to the Finance Department
Manages ticket inventory including season sales, group sales, promotional packages, and single ticket sales Supervises the department operations and functions including invoicing of account holders, seat upgrades,
allocations, transfers, and payment plans
Responsible for production and distribution of all tickets
Works in conjunction with Sales, Sponsorship, Community Relations, Basketball Operations, and Media Relations
departments for all internal ticket allotment and allocation
Works with the Marketing and Sales department in the development of promotional campaigns and materials Supervises the fulfillment of internal and league ticket requests
Serves as a liaison between the WNBA Atlanta Ticket Operations and the Philips Arena Box Office
Process payments, print tickets, and process daily sales reports
Provides Archtics training for Account Executives and Ticket Operations staff
Coordinates with DSA/TicketMaster on the creation of events and events on sale
Acts as the liaison with TicketMaster; responsible for Archtics updates and conversions
Handles customer inquiries
Perform customer service duties in management role at Box Office
Responsible for supervising the Ticket Operations Department
Must be able to work all home games
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of deadlines
Must be able to concentrate and perform accurately
Must be able to react to change productively and to handle other tasks as assigned


Qualifications:
Bachelor’s degree and minimum of 2 years ticket sales box office experience required
Demonstrate strong attention to detail and be proactive in anticipating problems and providing ticketing and customer service solutions
Advanced knowledge of Ticketmaster system and Archtics required
Strong working knowledge of Word, Excel, PowerPoint, and Microsoft Outlook
Ability to work effectively and independently on multiple projects
Great organizational and interpersonal skills
Ability to meet and exceed customers’ needs and expectations
Must be flexible regarding work hours as duties will require working outside of “normal 9-5” schedule


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Sales, Service, & Marketing: Ticket Sales
Membership Associate - Atlanta Hawks (Atlanta, GA)

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. The Membership Associate position is an entry level position focused on selling premium inventory for the Atlanta Hawks (NBA) at Philips Arena. Membership Associates focus on selling season tickets, group tickets and mini-plans to corporate prospects via phone and face-to-face presentations. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to grow their career within the organization. As a whole, the department acts as a feeder system to all senior level sales and service positions as career growth is the main objective of the program.

Qualifications: Ideal candidate will have a strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, passion for sales, strong work ethic, competitiveness, positive attitude and a willingness to learn is a must. Individuals must also possess a bachelor’s degree, comfort with cold calls and computer efficiency.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Yes/No: I have worked for a professional sports property before.
3. Why are you right for this position?
4. Briefly state what your professional goals are for the next 5 years.


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Sales, Service, & Marketing: Ticket Sales
Coordinator, Ticket Sales - Atlanta Hawks & Philips Arena (Atlanta, GA)

RESPONSIBILITIES:

  • Coordinate, confirm, and Execute Group Sales Fan Experiences and Events including pre-event coordination with Sales Executives and clients, development of game day outlines, communication with departments involved and day of event support/troubleshooting.
  • Manage the Group Sales Fan Experience Calendar, Event Space Calendar,  and inventory
  • Serve as Manager on Duty for Group Sales and Service game day events and programs.
  • Serve as the departmental liaison for communication between Game Operations, Community Development, Marketing and the Arena for all Group related events.
  • Contribute ideas and assist with the development of new Group Sales and/or Ticket Sales revenue generating events or opportunities.
  • Manage the hiring process for the Group Sales and Service seasonal staff in conjunction with Human Resources.
  • Maintain and update all collateral and website elements for the Group Sales department.
  • Manage the Group Sales departmental budget to include invoice processing and tracking; assist management with the development of the annual budget.
  • Complete daily sales reports, call reports, and other sales reports as needed.
  • Assist other ticket sales department with projects as they arise.
  • Other tasks as assigned.

QUALIFICATIONS:

  • Bachelor’s Degree required; Business or Sport Management degree preferred
  • Event planning or previous sales experience preferred
  • Proficiency in Microsoft Office programs required
  • Proficiency in Archtics and CRM preferred
  • Must be organized, creative, enthusiastic, and possess excellent interpersonal skills
  • Must be able to handle multiple jobs simultaneously and work well under pressure
  • Ability to work extended hours including evenings, weekends and holidays

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Sales, Service, & Marketing: Membership
Part-Time Group Sales & Service - Assistant - Atlanta Hawks and Philips Arena (Atlanta, GA)

Is the professional sports industry in your future career path?  

Here’s your chance to experience it first hand while working at a dynamic organization.  The Atlanta Hawks and Philips Arena are looking for passionate team players to work on a seasonal basis with our Group Sales & Service department. You’ll work in an upbeat, competitive atmosphere and learn first hand what it’s like to work in professional sports.  
  
PROGRAM GUIDELINES

Responsibilities and Duties:

•    Planning & executing large scale group outings
•    Work all Atlanta Hawk home games and assists with our pre and post game experiences
•    Assist with back-end execution of revenue and call reports
•    Research trends around the NBA and other professional sports leagues
•    Assist sales staff with clerical duties and direct mail

Qualifications: 

•    Marketing, Sports Administration, Communications or related business majors preferred
•    Strong communication and organizational skills
•    Ability to work independently and in a team environment, meet deadlines, and pay close attention to detail
•    Proficiency in Microsoft Excel, Word and Power Point
•    Minimum of 26 weeks (November 2014 – April 2015) 


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Sales, Service, & Marketing: Membership
Part-Time Group Sales & Service - Photography - Atlanta Hawks and Philips Arena (Atlanta, GA)

Is the professional sports industry in your future career path?  

Here’s your chance to experience it first hand while working at a dynamic organization. The Atlanta Hawks and Philips Arena are looking for passionate team players to work in a seasonal role with our Group Sales & Service department. You’ll work in an upbeat, competitive atmosphere and learn first hand what it’s like to work in professional sports.  
  
Responsibilities and Duties:

•    Photograph all group attendees at all Atlanta Hawk home game
•    Organization of all photos for all group outings
•    Execute printing and shipping of all photos to group leaders 
•    Help create sales flyers utilizing Microsoft PowerPoint  

 Qualifications: 

•    Extensive photography background and photo editing software 
•    Strong communication and organizational skills
•    Ability to work independently and in a team environment, meet deadlines, and pay close attention to detail
•    Proficiency in Microsoft Excel, Word and Power Point
•    Minimum of 26 weeks (November 2014 – April 2015) 


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Sales, Service, & Marketing: Marketing
Assistant, Philips Arena Marketing & Business Development - Atlanta Hawks and Philips Arena (Atlanta, GA)

RESPONSIBILITIES:

  • Assist the Philips Arena Marketing & Business Development team with all departmental duties, including administrative tasks, marketing/promotions, media relations, research and presentations.
  • Assist Marketing & Business Development with the generation occupancy reports, communicate sales and usage needs to third parties and neighboring organizations and businesses.
    Monitor Philips Arena website and other relevant websites to ensure that all event information is posted accurately.
    Assist with the gathering and maintenance of all marketing assets for events, including TV spot, radio spot, show images/logos and posters from event producers.
  •  Assist in the submission of all invoicing for events and reconcile with external reports
  •  Update the internal and external calendars by adding all pre-sale, on sale, and show information, editing, as needed.
  • Update upcoming event posters or create posters for all non – Hawks events, as well as ensure Hawks messaging is consistent with campaign and present during all events hosted in venue.
  • Gather trade magazine reporting information and submit for approval; research comparison events
  • Maintain digital archives of media clippings and industry reports.
  • Serve as a back up and or support for Marketing Coordinator for all event coverage and social media content/trends
  • Update ticket distribution log and process of distribution for internal and external clients.
  • Maintain spreadsheet tracking other venue events around the Atlanta area
  • Update departmental reports indicating list of all events on sale with gross and tickets sold to date
  • Other duties as assigned

QUALIFICATIONS:

  • Undergraduate degree in Marketing, Communication or a relevant field required
  • Previous marketing, media relations and/or promotions experience/internships in professional sports/entertainment industry preferred
  • Good organizational, communication and time management skills required
  • Ability to manage multiple events, create relationships and meet deadlines required
  • Must be a proactive, self-starter with proven initiative in past experiences
  •  Ability to work well independently and as part of a team
  • Proficient in Microsoft Office (Access, Word, Excel, Publisher, Power Point)
  • Must be able to work a flexible schedule to include occasional nights, holidays and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have experience using Adobe Photoshop?
2. Required (do not answer negotiable): What is your salary requirement?


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Sales, Service, & Marketing: Marketing
Manager, Marketing & Game Operations - Canton Charge (Canton, OH)

Position Overview:

The Manager of Marketing & Game Operations is responsible for all marketing and game day experiences for the Canton NBA D-League franchise.  Additional responsibilities include, but are not limited to, managing the concourse fan experience, coordinating team promotions, including giveaways and marketing messages in team inventory, managing budgets, media buying, coordinating all special events, fulfillment of media and promotional elements associated with corporate partnerships, design and execution of the fans’ in-game experience during all Canton NBA D-League games, and the management of major projects and special events.  The Marketing & Game Operations Manager also manages different areas that keep the department organized.  The Manager of Marketing & Game Operations is expected to work special events and all home games, as well as normal business hours.  This position reports directly to the COO.

Responsibilities:

  • Develop plan efforts to focus on the sale of Season, Partial, Group and Individual game tickets by utilizing trade and promotional inventory with radio stations and print publications.
  • Develop, negotiate and create media-based promotions and ticket giveaways with media partners focused on definable sales of Season, Partial, Group and Individual tickets.
  • Negotiate all cash and trade media buys focused on the sales of Season, Partial, Group and Individual tickets.
  • Concept and coordinate and manage team promotional items and giveaways that positively impact ticket sales. Includes working with vendors, ordering items and coordinating giveaways for effective distribution on event night.
  • Coordination of team marketing campaigns, promotions and special events both internally and in concert with ad agency.
  • Create and design various team collateral including but not limited to: Season Ticket Stock; Season, Partial and Group Ticket Sales Brochures; Flyers; Pocket Schedules; Media Guide and Game Programs.
  • Manage, concept, execute, traffic and build metrics behind team inventory with goal of building brand, increasing organizational sales, supporting team promotions, increasing team website and supporting overall team initiatives.      
  • Coordinate and write marketing reads for team based inventory elements, including radio, television, web site and in-arena marketing promotions.
  • Assist in copywriting of letters, brochures and other marketing materials in accordance with team marketing messages.
  • Obtain quotes for print projects for various ticket and marketing materials. Negotiate trade deal and see all jobs through completion.
  • Manage the day-to-day operations of the Canton NBA D-League team budget, including tracking expenses, managing department purchase orders and processing
  • Lead the development and creation of booths, attractions and displays intended to increase the overall fan experience on the main concourse. Includes the development and facilitation of these displays, as well as the creation of vendor relationships, and overall management of the concourse and game day staff on event nights.
  • Executive produce/direct Canton NBA D-League game presentation – develop overall strategy, live entertainment direction, creative management of all interactive elements, and coordination of in-arena electronic capabilities.
  • Fully produce scripts and game logs for production team members and front office staff.
  • Oversee and direct all full and part-time staff associated with game entertainment, including seasonals, game night video production members, promotion teams, mascot, in-arena hosts, PA announcer, organist, concourse interactive team members, and all other game presentation support staff, including audio and lighting technicians.

Qualifications:

  • General knowledge of: Adobe Illustrator; Photoshop; QuarkXpress; Microsoft Office.
  • Must have excellent communication skills, both oral and written.
  • Ability to handle multiple tasks and meet tight deadlines on a continual basis.
  • Strong time management and organizational skills.
  • Willingness to work nights and weekends.
  • Ability to work effectively as part of a team.
  • Must possess strong creative and business writing abilities.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnership Executive - Canton NBA D-League Franchise (Canton, OH)

General Statement of Duties:
The Corporate Partnership Executive is responsible for creating and selling integrated corporate partnerships for the Canton Charge, NBA D-League team owned and operated by the Cleveland Cavaliers.  The Corporate Partnership Executive constantly relates to the client as a business advisor, economist, advertising counselor and marketing/merchandising coordinator.  The position is based on a salary/commission and bonus potential. The Corporate Partnership Executive is expected to work special events and all home games, as well as normal business hours.

Major Responsibilities:

  • Meet or exceed established goals set yearly for new business.
  • Establish and grow existing and new partners selling: radio; signage; print; community relations; hospitality; promotions; and digital assets.
  • Prospect new business clients via:
    • Investigative appointments- gathering information about the prospective company.
    • Discussions with key decision-makers- learning their needs.
    • Effective presentations-satisfying their needs through integrated solutions.
    • Dynamic programs-developing new and exciting promotions.
    • Managing obstacles-reacting to and overcoming problems or objections.
    • Accurate closing-executing contract, billing, and collecting revenue.
    • Follow-up—implementing all aspects of the partnership while working daily or as needed with the partner services area to ensure all of the following:
  • Follow-up on all deadlines, making sure all materials are on time.
    • Assist and direct the implementation of promotions, develop POP displays, and arrange prizes.
    • Ensure proper traffic of all media.
    • Coordinate details of partner group nights, i.e. book dinners, arrange speakers, coordinate personnel.
    • Act as a liaison between partner and Community Relations Team for player/announcer appearances.
    • Oversee and present recaps on all partner involvement.
    • Ensure that all NBA D-League and team regulations are properly adhered to.
  • Renew all existing business.       
  • Entertain and nurture relationships with current and prospective clients through the various means available.

Qualifications/Experience:

  • College degree required; preferably in business, communications or marketing.
  • MINIMUM of two years’ experience in sports, media, and/or direct sales; sports/event marketing experience is required.
  • Must have excellent communication skills and the ability to work independently with little or no supervision.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Fall/Winter Internship - Chicago Sky (Skokie, IL)

SKY Ticket Operations Internship

The Chicago Sky is seeking excited, outgoing, and dedicated candidates that are able to work individually or in a team environment.  Knowledge of the Archtics ticketing system is a plus, but not required.  Training will be provided upon acceptance into the program.  Note: While this position gives you invaluable experience in the sports operations/sales world, it is an un-salaried position; however, any sales made by a will receive a commission.

Responsibilities:

• Immediate assistance with account updates, data entry, and analytics with our database
• Creating ticket templates and invoices
• Assisting the sales team at events, while interacting with fans and prospects to help sell tickets and promote the Sky
• Act on behalf of the Chicago Sky and its respective partners and sponsors with enthusiasm, energy, pride, and professionalism

Qualifications:

• Ability to communicate in a professional and courteous manner with internal and external staff and clients
• Have an outgoing and dynamic personality and willing to approach people
• Knowledge, passion for and interest in the Chicago Sky, Professional Women’s Basketball, and the greater Chicago community
• Must be willing to travel and interact with a large number of people! Ability to work a flexible schedule


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Sales, Service, & Marketing: Marketing
Retail Digital/Marketing Coordinator - Cleveland Cavaliers (Cleveland, OH)

Job Summary/Description

Under the direction of the Ecommerce Manager and Retail Director, the Coordinator will support the overall marketing and digital initiatives for the Retail Team. The Coordinator plays a key role in the creation and design of all retail digital and print signage and marketing materials. The position works within the Web department while supporting the Team Shop, Merchandise stands, and all selling locations for The Cleveland Cavaliers, Lake Erie Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena events.  

Duties/Responsibilities

  • Designs and  develops print and digital graphics, and multimedia for all Cleveland Cavaliers Retail selling locations maintaining Brand integrity and messaging
  • Helps develop and implement new content ideas
  • Works with other internal departments to integrate campaigns and support overall goals; serves as liaison with those internal team members on all web and marketing-related projects
  • Uses best practices and design methods to ensure the success of all web-related projects
  • Moderates teams social media sites and helps stimulate activity among members
  • Updates product Images and writes detailed, unique product descriptions for incoming web merchandise
  • Ensures site is consistently maintained with fresh and engaging content to increase conversions and time on site
  • Creates and executes Twitter and Facebook objectives and uses these channels to communicate relevant information to followers on an established schedule,
  • Supports all e-commerce daily operational objectives as needed
  • Various other duties as assigned

Qualifications

The ideal candidate must have digital and print layout and graphic design experience. Other requirements include: strong work ethic, ability to work independently and handle multiple projects, aptitude to learn and adapt to various technical and creative environments, and must be an effective communicator and Team player.


Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
  • Description

    If you have a competitive personality, a proven track record of success in sales and excellent communication skills, we invite you to apply for this premium ticket sales position.  Main responsibility will be selling premium ticket products, including season ticket packages, theater boxes, nightly suite rentals and season suite leases.

    Job Expectations:

  • Prospect and cold call companies for new business development opportunities, selling either face-to-face or over phone.
  • Meet weekly outside sales appointment expectations, setting face-to-face meetings with business owners and C-Level executives.
  • Accountable for structuring weekly out-of-office presentations and submitting all required reports on time.
  • Meet weekly outbound call expectations.
  • Target individual game ticket buyers in premium locations and discuss season ticket opportunities.
  • Entertain premium prospects at creative events and also during games at American Airlines Center.
  • Dedicated to continual education of the sales process and implementing strategies from training into daily sales efforts.
  • Responsible for meeting and exceeding all individual and department goals. 
  • Continually bring new ideas and initiatives to management to help better the entire sales department.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Strong background in selling premium tickets.
  • Highly motivated individual with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have 2-3 years of Ticket Sales experience?
2. (Yes/No) Do you have experience selling high-end premium inventory?
3. (Yes/No) Do you have experience with face to face appointments?


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Sales, Service, & Marketing: Corporate Sponsor
Sr. Manager, Partnership Development - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.

WHAT YOU’LL BE DOING

  • Acting as key contact with assigned Partners (clients), maintaining day-to-day relationships between Partners and internal departments and growing the partnership through selling renewals and upselling as the partnership develops
  • Managing 2 - 3 direct reports who will be assigned Partners (clients), maintaining day-to-day relationships between partners and internal departments
  • Interfacing in revenue meetings to keep VP and EVP in tune with developing partnerships and activation of accounts
  • Managing the processes of all activation across all three venues among the various partners, including interfacing with Marketing and Operations to ensure positive brand interaction with our consumers
  • Managing the schedules of Managers On Duty for all events and be the lead as it relates to partnership interaction during events
  • Collaborating and innovating various ideas and campaigns for sponsors to find additional ways to drive revenue and brand experience
  • Reporting weekly to VP on progress made with each client and direct reports at it relates to renewing and upselling partners
  • Working with Partners to identify clear and measurable business objectives specific to their goals
  • Co-developing and executing partnership activation plans that most effectively leverage our assets and capabilities, builds our partners’ business and delivers on objectives
  • Delivering and selling bold and innovative marketing concepts and strategies that achieve partner objectives
  • Evaluating effectiveness of plans regularly and adjust as needed and ensure processes are developed and followed to measure effectiveness
  • Developing strategic alliances between partners that capture synergistic effectiveness across multiple platforms and mediums
  • Entertaining and hosting high-level corporate executives including sponsor trips, receptions and one on one interactions
  • Interacting daily with the Creative & Communications and Operations departments ensuring implementation of partner contract elements are in place and executed
  • Creating, managing and tracking of all partner budgets and direct reports’ budgets
  • Creating, managing and executing partner events, including but not limited to: Community Relation events, Retail location events, VIP Receptions 

WHAT WE’RE LOOKING FOR

  • Minimum 7 years of relative experience required
  • Bachelor’s degree from accredited college or university
  • Proven track record of effectively managing multiple high profile accounts
  • Collaborative, team player
  • Leadership skills and mentoring  
  • Proficiency in MS Office products (Word, Excel, PowerPoint and Outlook)
  • Strong leadership and strategy development skills
  • Understanding of event production and execution
  • Marketing plan and promotional development and execution experience
  • Client service experience
  • Ability to view and respond to creative executions ensuring it demonstrates effective marketing and promotional elements
  • Superb written and verbal communication skills
  • Excellent relationship building skills
  • Organized collaborator with strong attention to detail
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment
  • Self-motivated and able to push projects through autonomously while also being committed to a collaborative environment and culture
  • Familiar with managing multiple projects, schedules, budgets and clients at the same time
  • Ability to work extended hours, including games and events on evenings and weekends
  • Comfortable working in a sales environment and having basic negotiation discussions

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Box Office Ticket Seller
Part-time: Box Office Seller - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking Box Office Sellers who will be responsible for selling tickets through two Ticketmaster systems: Classic TicketMaster and Archtics. Box Office Sellers will also be responsible for locating Will Call tickets for events at PS&E venues.

WHAT YOU'LL BE DOING

  • Selling tickets with friendly, face to face guest interaction
  • Efficiently operating Classic Ticketmaster and Archtics ticketing systems
  • Looking up, printing and paying accounts
  • Providing correct change on transactions and maintaining a balanced cash drawer
  • Providing detailed information regarding events
  • Providing information on venue seating configurations
  • Redeeming coupons and other special offers
  • Performing other customer service duties as necessary

WHAT WE'RE LOOKING FOR

  • Must have a high school diploma or equivalent
  • Must be able to work a flexible schedule including late evenings, weekends, and
    holidays
  • Ability to use a computer in a Microsoft Office Suite environment

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Detroit Pistons / Palace Sports & Entertainment (Auburn Hills, MI)

SUMMARY

Since the arrival of new ownership, our organization, leadership team, and operations of The Detroit Pistons NBA team, The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival, have been transformed. The Detroit Pistons are one of the NBA’s most storied franchises and the entertainment business continues to hum at each of our venues. We are committed to the achievement of our mission: to come together and thrill our fans and our community, and we would like you to help us in this endeavor.  

We are seeking coachable, driven, and enthusiastic Inside Sales Representatives to sell full and partial season ticket memberships, group outings, and premium seating. Under the guidance of the Director of Inside Sales, you will have the opportunity grow your career in the Sports Industry and make an impact in an NBA Ticketing Department. The Inside Sales Representative position is a full-time, entry level sales position that will be used to develop our future stars in the sports industry. We are committed to preparing you to take the next step in your career! 

WHAT YOU'LL BE DOING

  • Selling new full season tickets, partial season ticket plans, group tickets and single game luxury suites
  • Making 80 phone calls per day
  • Setting a minimum of two appointments per day; showing seats, and giving arena tours with the intent to close business
  • Completing assigned campaign tasks on time
  • Proactively seeking new leads through referrals, networking, and prospecting businesses
  • Answering incoming single game ticket calls with the ability to up-sell callers into packages, groups, and suite rentals
  • Representing our organization at in-house events and off-site community events with the intent to prospect new business and build relationships
  • Maximizing prospecting events and game days by hosting no less than two prospects at each event
  • Maintaining accurate and detailed records of all current clients and prospects with our CRM system
  • Providing excellent customer service to prospects and current clients over the phone and at games
  • Attending weekly meetings and role-play training sessions

WHAT WE'RE LOOKING FOR

  • Completion of a Bachelor’s Degree from an accredited university
  • Sports Management or Professional Sales major preferred
  • Must be highly self-motivated and have a desire to excel in sales
  • Strong interpersonal skills
  • Individuals must be coachable and possess a positive attitude
  • Consistent attendance and on-time arrival daily and on all game nights
  • Exhibit characteristics of high level salesmanship
  • Ability to deliver exemplary customer service
  • Ability to work nights, weekends and holidays as necessary (typical hours will be Monday-Friday from 8am-5pm on non-event days, and will extend through the completion of the event on event days)

Note: This position was originally posted on the Detroit Pistons / Palace Sports & Entertainment employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Detroit Pistons / Palace Sports & Entertainment employment site.

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Sales, Service, & Marketing: Consumer Product Sales
Manager, Retail Operations - Golden State Warriors (Oakland, CA)

About the Position

The individual in this role will be responsible for managing the Golden State Warriors’ (GSW) retail business operations which entails merchandise purchasing and inventory management at the team’s retail and online stores. The individual in this role will be a hands-on manager with a successful track record in generating revenue and driving profitability. The individual filling this position must possess great energy, a strong merchandising background, and excellent communication skills.

Key Responsibilities

  • Work to ensure the team’s retail presence operates in accordance with GSW & NBA standards and protocols; make decisions that are compliant and guided by precedent & company policy.
  • Set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues as necessary. Consistently communicate, consider and provide timely information that others need so they can make accurate and informed decisions
  • Develop a compelling strategy to generate sales revenue and assist to reengineer the sales and service architecture of the team’s retail business 
  • Collaborate and approve product assortment, key item positioning and promotional plans, ensuring that the collection is compelling, commercially viable and supports overall business objectives; Test market and develop new programs and pricing strategies; cross promote business with other SBU's to leverage synergies and profit potential
  • Analyze consumer buying patterns, regularly review product inventory mix and key performance indicators, manage changes in inventory supply and demand
  • Maintain relationships with existing suppliers and identify new vendors and suppliers as needed  
  • Attend trade fairs to select and assemble a new collection of products; stay current with topics and trends related to retail best practices in sports and entertainment industry  
  • Generate and maintain reporting on various retail management metrics; gather and analyze customer feedback; incorporate into retail operations as needed  
  • Other duties as assigned 

Required Experience & Skills

This position requires a seasoned professional with energy, passion, entrepreneurial spirit and the following:

  • Bachelor’s degree with a major in business, merchandising, or a related field preferred
  • Minimum 3 to 5 years’ experience in a retail management role within a sports/entertainment or  corporate retail environment
  • Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
  • Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
  • Ability to make sound decisions while working in a fast paced dynamic work environment and the ability to keep calm under pressure.
  • Ability to set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues
  • Ability to think creatively; work independently; Strong verbal and written communication skills
  • Willingness to work irregular hours with a flexible schedule based on the changing priorities of the department; minimal travel; attendance at majority of GSW home games and other organization events is required
  • Must be proficient in MS Office (Excel, PP, Word), and MS Outlook
  • Must have the ability and willingness to maintain an impeccable professional appearance

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Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)

About the Position


We have an immediate need to hire part time Game Night & Event Concierge members to provide outstanding customer service for the Golden State Warriors 2014-15 basketball season. We are seeking individuals with exceptional customer service along with a professional demeanor to provide Concierge Service for our Premium Seating and Luxury Suite clients. The delivery of quality service and having positive interaction with our fans, season ticket holders and sponsors is critical. In addition, ensuring our fans have a fun & positive experience is key.


This is a part-time position reporting to the Manager, Suites & Hospitality Solutions and is based in Oakland, CA.


Key Responsibilities

  • Setting up and breaking down of Suites and Suite Level Concierge Stations.
  • Assisting Suite Holders with questions, comments and concerns.
  • Providing accurate information in a timely manner.
  • Supporting organization and Arena staff, creating a fun environment.
  • Assisting Warriors staff with events.
  • Assisting with monitoring access to the suites levels (verifying ticket access).
  • Providing exceptional customer service at all events.

Required Experience, Skills, and Competencies

  • 1-2 years’ previous experience working in a customer service environment is preferred.
  • Ability to provide exceptional customer service to our event attendees.
  • Ability to comfortably work in an environment with large crowds.
  • High energy, detail-oriented, and hard-working individual
  • Ability to thoroughly complete tasks and assignments in a fast-paced environment.
  • Ability to commit to work during the 2014-15 NBA season (October 2014 - April 2015 plus playoffs) and work home games including week nights, weekends and some holidays.
  • Must be at least 18 years old.
  • Must be able to pass a criminal background check.
  • Must have reliable transportation.

Must be able to perform the following physical requirements: 

  • Pushing/pulling/carrying and lifting up to 30 lbs. (Set-up and Break down).
  • Stair climbing and the ability to sit/turn/ bend/ stand for long periods of time.

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Sales, Service, & Marketing: Consulting/Strategic Planning
Business Analyst - Houston Rockets (Houston, TX)

GENERAL DESCRIPTION:

The Business Analyst will coordinate our business research efforts and help to provide actionable insights to our management team.  The day-to-day activities of this role will primarily involve building and administering our surveys, providing management with related analysis, monitoring ticket sales and sponsorship effectiveness during the season, and providing basic support of sales and marketing operations.

Essential Responsibilities:

  • Survey Research:

    • Design, build, and administer surveys for games, concerts, and different customer types

    • Analyze survey results and report key findings

  • Ticketing Analytics:

    • Monitor ticket inventory, revenue, and secondary market activity for games

    • Summarize various metrics to inform pricing changes for ticket and suite products

  • Sponsorship Analytics:

    • Develop business cases for new sponsorship proposals

    • Measure fan awareness and attitudes in response to existing sponsorships

  • Sales and Marketing Operations:

    • Build Salesforce reports and dashboards to monitor campaigns, sales/renewal pipelines, and user activity

    • Generate lead lists for sales and marketing campaigns

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree required, preferably in finance, economics, marketing, statistics, or a related field.
  • 1-3 years of experience in investment banking or management consulting is preferred.
  • Excellent computer skills, particularly Microsoft Excel and PowerPoint.
  • The successful candidate must be a self-starter, able to simultaneously manage multiple projects, effectively prioritize workload, and own deliverables from start to finish.

  • Ability to work extended hours, including evenings and weekends as necessary.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a Bachelor's degree preferably in finance, economics, marketing, statistics or related?


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Sales, Service, & Marketing: Box Office Ticket Seller
Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

General Description:
Position Start date: November 1, 2014
Position End Date: Conclusion of Houston Rockets 2014-2015 season
This part-time position is dedicated to the efficient servicing of all Rockets and concert guests at the Toyota Center Box Office. Position also interacts with personnel at all levels of the Rockets. Position will include walk-up ticket sales and will call.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Ability to handle cash and credit card transactions and keep a balance cash drawer.
• Receive and file event will call
• Maintain and stock supplies for the box office windows
• Review and respond to customer inquires (voicemail and email)
• Prepare box office windows for events.
• File and maintain refund requests and will call forms.
• Monitor ticket stock levels in the kiosk and refill as needed.
• All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:
• Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritrix or similar ticket system preferred
• Previous box office experience preferred.
• Ability to work days, Monday through Friday, 8:30 am – 5:30 pm.
• Bilingual in Spanish is a plus.


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.


*By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer


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Sales, Service, & Marketing: Game Operations/Presentation
Sr. Manager, Game Operations - Los Angeles Sparks (Los Angeles, CA)

Key Responsibilities:

The Sr. Manager, Marketing & Game Operations will play a lead role in producing a memorable fan experience both inside the STAPLES Center and its concourse for all Sparks games, as well as all community and external activities for all other team events. Ideal candidate is an organized, creative and talented individual who is not afraid to think outside the box with the ability to motivate full-time and event staff to provide a first-class entertainment experience. Other responsibilities include:

•         Create first-class entertainment features to ensure partner fulfillment and fan enjoyment

•         Devise new and creative in-game and in-arena entertainment, including on-court promotions, video pieces, fan interactive elements, mascot skits, etc.

•         Oversee operational budget for Game Presentation Department.  Includes initiating all billing, invoicing and all other financial matters related to game day/event entertainment as well as off-site entertainment, dance team  and mascot appearances.

•         Integrate outside talent and props, arena technology and company assets such as the Ole Skool Crew and SparKids team into a cohesive and well-choreographed entertainment package

•         Participate in the logistics of non-game related events, i.e. season ticket member nights, fan festivals, community impact events, etc.

•         Script event logs, graphics, in-arena and promotional scripts for every Sparks home game

•         Coordinate all auditions for anthem singers, hosts, dance team and any other performance element

•         Hire and supervise part-time staff and departmental associates and manage their workflow

•         Manage relationships with vendors and suppliers including talent agencies, sound and video suppliers, prop suppliers and manufacturers, etc.

•         Manage game day event staff including PA announcer, mascot, sound engineer, DJ, emcees, performance teams, game night staff, etc.

•         Oversee game day event scripts and rundowns

•         Direct and call all aspects of the in-game presentation

•         Team with Marketing,Ticketing and Sponsorship departments to ensure all client and fan/group fulfillment is incorporated in game presentation

•         Other duties as required

Experience & Skills

•         Bachelor’s Degree preferred or related work experience

•         1-2 years of live event production experience preferred

•         Ability to meet tight deadlines and work well under pressure in a fast-paced environment

•         Strong organizational skills, time management skills and attention to detail

•         Ability to prioritize and manage multiple tasks/projects

•         Ability to work collaboratively with others

•         Availability and willingness to work extended hours, including nights, weekends and holidays

•         Must be proficient with MS Office (Word, Excel, PowerPoint and Access) 


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Sales, Service, & Marketing: Sponsorship Evaluation/Research
Sponsorship Intern - Los Angeles Sparks (Los Angeles, CA)

Reports To:               Director, Partnership Activation

                          

Hours:                         2 – 3 days per week/ Part-time

                                    Seasonal: Fall 2014

Salary:            For college class/program credit only; experience

Summary:      This position is responsible for assisting the Director of Partner Activation with day-to-day duties.

Duties and Responsibilities:

  • Event Planning
  • Marketing Strategy
  • Market research (partner/brand insights, new market trends)
  • Support proposal and recap building
  • Assist in Partner follow up (mailers, e-mail blasts, corporate newsletter, etc.)
  • Assist in 2015 activation planning (pre-game ideas, structure, logistics)

Requirements:

·         Possess a strong work ethic

·         Willingness to learn (coachable)

·         Detail oriented

·         Can manage high pressured environments

·         Knowledgeable in PowerPoint and Excel

·         Personable/outgoing

·         Event/marketing/promotions experience a plus

Additional Questions

·         Do you have housing in the Los Angeles area? If no, please describe your living arrangements as the Sparks do not offer relocation expenses.

·         Do you understand this position is an unpaid/for college credit only position?


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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Intern - Los Angeles Sparks (Los Angeles, CA)

Reports To:   Manager, Ticket Operations

                          

Hours:             Minimum 2 days per week (will vary throughout the year)

                        Desired start: October 2014

Salary:            For college class/program credit only; experience

Summary:      Assist with ticket operation requests along with managing the day-to-day ticket service functions both in the office. The Ticket Operations Intern will process and fulfill ticket orders in TM Archtics ticketing system, assist with season ticket distribution, and generate sales and revenue reports.

Duties and Responsibilities:

  • General ticket reports for the WNBA league office and Sales Department
  • Receive ticket operations software training in Archtics and Outbox
  • Processing invoices, ie scanning, filing, etc
  • Assisting with Select a Seat event
  • Mass Mailings, mail merges, etc.
  • Ticket printing and packaging
  • Operation manual development
  • Market research
  • Other general administrative duties as directed by the Manager, Ticket Operations and the Director, Ticket Sales

Knowledge, Skills, and Abilities:

  • Strong organizational, interpersonal, and written and verbal communication skills
  • Strong computer skills with a  focus on Excel and other Microsoft Office products
  • Demonstrated work ethic with an innate sense of urgency and tenacity

  • Be detail oriented, a self-starter, and be able to work under pressure and multi-task
  • Professional demeanor and appearance with high energy, positive attitude and be committed to teamwork

  • Provide excellent customer service and adjust to rapidly changing business conditions

  • Previous box office/ticketing experience preferred but not required

    Special Requirements

  • Some use of personal vehicle

     


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales Management
Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Inside Sales Manager Role will report directly to the Director of Ticket Sales and will be responsible for maximizing revenue by recruiting, hiring and training a group of 15-45 entry-level sales associates at any given time. This role will be heavily involved in the recruitment of talent both locally and outside of the greater Milwaukee area. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks.  

 

Major Responsibilities:

  • Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
  • Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales. 
  • Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
  • Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
  • Meet or exceed annual sales associate team goals.
  • Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
  • Work closely with all internal departments for cross-promotional initiatives.
  • Maintain working knowledge of all product to sell when applicable.
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.

 

Qualifications:

  • Previous management of a team in a sales environment.
  • Proven ability to train new sales associates.
  • High proficiency in both written and verbal communications (public speaking and presentation).
  • Excellent relationship building and interpersonal skills.
  • Assertive, persistent, process and results oriented.
  • Strong time management organization and analytical skills.
  • Strong work ethic and high personal accountability.
  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
  • Ability to work well under pressure.

 

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 2 years management experience in a ticket sales or related field.
  • Minimum 3 years sales experience in a sports or related field.


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Sales, Service, & Marketing: Database Marketing/Analytics
CRM Administrator - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Overview:
The CRM Administrator will be responsible for the implementation of the company’s Microsoft customer relationship management (CRM) system. The position’s main responsibilities will include, but are not limited to the following: improve collaboration to develop improved operational efficiencies and create analytics. The CRM Administrator will focus on developing operational efficiencies in the company by using the advanced features of the system. Position will also support employees with usability issues and will field requests for system enhancements. The CRM Administrator will serve as functional and technical subject matter expert to participate in development, implementation, maintenance and support of Microsoft CRM environment.

Major Responsibilities:
1. Ensure the successful implementation and usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental users
2. Conduct end-user training on CRM system
3. Secure, maintain, analyze, mine and report on all of the records and data sources housed within CRM
4. Assist in the development of sales campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential sales leads
5. Assist with lead management, data hygiene and data append initiatives
6. Assist with tracking the effectiveness of sales campaigns through quantitative and qualitative analysis and management
7. Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored
8. Work with vendor(s) to develop, as needed, customized MS CRM solutions to enhance business process and maximize internal usage
9. Manage the design, testing and delivery of all new system functionality and enhancements
10. Serve as liaison between all internal departments, including but not limited to Ticket Sales/Retention, Sponsorship, Marketing, Community Relations, Finance and IT
11. Act as primary contact with CRM vendor
12. Assist users with day-to-day questions, problems, and issues related to CRM
13. Document training, policy and procedures, and user manuals for CRM system

Qualifications:
1. Bachelor’s degree in Computer Science, Information Systems, Math, Operations Research or Engineering
2. Database management experience desirable
3. Experience with Microsoft CRM or comparable preferred
4. Exceptional computer skills (Outlook, Excel, Access, Word, PowerPoint)
5. Working knowledge of HTML, Photoshop, SQL
6. Advanced knowledge of Microsoft Excel (pivot tables, macros, other advanced features)
7. Ability to analyze and manipulate data into clearly understandable end user reports
8. Ability to handle and prioritize multiple varied projects simultaneously
9. High attention to detail
10. Excellent oral and written communication skills
11. Excellent interpersonal skills and ability to work collaboratively with others
12. Proven track record of results in database management/marketing environment
13. Ability to work nights and weekends


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-3 years of Microsoft CRM Experience?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Manager, Partnership Marketing - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics.  Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Patriot Center, located in Fairfax, Va.

Overview: The Partnership Marketing Manager delivers unique value to Monumental Sports & Entertainment’s corporate partners through the business management and implementation of all contractual assets. Primary focus is to clearly demonstrate return on partner business objectives in order to ensure maximum partnership retention and renewal rate.

Responsibilities:

  • Manage each MSE brand (Washington Capitals, Washington Wizards, Washington Mystics, Verizon Center and Patriot Center) and its associated assets as it relates to the Partnership Marketing Manager’s portfolio of assigned accounts.
  • Develop strong relationships with existing partners and strategically create incremental sponsorship opportunities by identifying new co-branded business opportunities and activations.
  • Create client brand briefs and work closely with all internal departments to generate the most effective partnership idea offerings and execution tactics based on the client’s needs.
  • Prioritize and implement all assigned Monumental corporate partners’ contractual elements.
  • Ensure the timely delivery of all partner marketing deliverables per agreement.
  • Track deliverables and prepare all post season recaps for assigned accounts.
  • Ensure that all processes and procedures are completed, quality standards are met, and that projects are fulfilled flawlessly to increase partner renewals.
  • Other duties and projects as assigned.

Minimum Qualifications:

  • Bachelor's degree; and a minimum of three years related experience.
  • Minimum of three years in a marketing position with a consumer brand, agency or media property.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.
  • Must have in-depth working knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be highly organized with ability to multi-task.
  • Must have strong interpersonal communication skills.
  • Retail sales promotion or marketing experience preferred.
  • Capable and available to work extended hours including nights, weekends, and holidays as necessary.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - New Orleans Pelicans (New Orleans, LA)

The Premium Sales Account Executive generates revenue through premium seating sales employing multiple methods to generate leads, follow up on leads, and sell multiple premium ticket packages and suites.  The ability to build and cultivate relationships with executives through setting face to face appointments and networking is essential.  The focus of sales efforts is on selling Annual Suites, Suite Packages & Nightly Suite Rentals, as well as Floor & Club seating. 

 ESSENTIAL JOB FUNCTIONS:

  • Meet or exceed established yearly revenue goals

  • Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the team

  • Conduct sales conversations via phone presentations, in-office meetings/presentations and meetings at the New Orleans Arena

  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling and outside meetings

  • Perform accurate and skilled deal closings

  • Provide high end service for our premium clients, including but not limited to: renewals on an annual basis, collection of payments and receiving executed seat contracts

  • Develop and grow relationships with current clients to increase selling opportunities through exceptional service and referrals

  • Enter all pertinent prospect and customer information in CRM platform for efficient reporting and historical data purposes

 

QUALIFICATIONS:

  • Highly motivated self-starter with strategic thinking and personal leadership skills

  • Work well in a team selling environment and ability to collaborate with others

  • Exceptional organizational skills to manage and prioritize daily effort

  • Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers and internal team

  • Strong interpersonal and customer relationship skills

  • Proficiency with Microsoft Word, Outlook, Excel and PowerPoint, and CRM Dynamics

  • Ability to work irregular hours, event coverage and weekends

  • Reliable transportation to reach the market on outside sales appointments is essential

  • Four-year College degree required

Applications must be submitted through Teamwork. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - New York Liberty (New York, NY)

The Liberty are looking for the next Superstar to join our team. This position is responsible for driving significant revenue through the sale of season tickets, partial plans and group tickets for the New York Liberty as well as selling premium inventory across all MSG events. If you are serious about building a Career on the revenue generating side of the sports industry and you share the following qualities; competitiveness, a willingness to learn, and a strong desire to excel and work hard.? You have what it takes to join our team.

Qualifications:

The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation for the New York Liberty through year round direct sales efforts to sell full season tickets, partial plans and group tickets. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Ticket Sales
Senior Account Executive - New York Liberty (New York, NY)

The Liberty are looking for the next Superstar to join our team. This position is responsible for driving significant revenue through the sale of season tickets, partial plans and group tickets for the New York Liberty as well as selling premium inventory across all MSG events. If you are serious about building a Career on the revenue generating side of the sports industry and you share the following qualities; competitiveness, a willingness to learn, and a strong desire to excel and work hard.? You have what it takes to join our team.

Qualifications:

The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation for the New York Liberty through year round direct sales efforts to sell full season tickets, partial plans and group tickets. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Manager - Orlando Magic (Orlando, fl)

JOB SUMMARY

Oversee all aspects of the Ticket Sales Representative Team ensuring maximum efficiency, profitability, and achievement of set revenue goals.  Recruit, hire, train, supervise, manage, motivate, develop, and provide leadership to Ticket Sales Representatives on proper sales techniques and strategies to maximize the selling of season tickets, partial plans, groups and suite rentals.

JOB RELATIONSHIPS

• Reports To: Sr. Manager of Season and Plan Sales   
• Indirectly Reports To:    
• Hiring Authority:  Yes


GAME/EVENT RESPONSIBILITIES

• Game night responsibilities Yes: 
• Approximate number of games worked per season: 21-40
• Event night responsibilities:  Yes
• Approximate number of events worked per season: None

SUPERVISORY RESPONSIBILITIES

• Hire and supervise full time and part time Ticket Sales Representatives.
• Responsible for ongoing coaching and development of staff and timely performance management feedback.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Sr. Manager of Season and Plan Sales, Ticket Sales Service Manager, and Assistant Director of Group Sales in creating an environment that will ensure Ticket Sales Representatives have every opportunity to maximize revenue and achieve all set goals.
• Develop a sales culture that maximizes generating revenue, professionalism, and an enjoyable working environment.
• Create an interview process to recruit the best candidates for the ticket sales representative position.
• Execute the interview process to hire ticket sales representatives throughout the calendar year.
• Attend multiple recruiting events and workshops to acquire the top sales talent.
• Develop sales strategies, procedures, and processes for all Ticket Sales Representatives.
• Implement sales manual and training materials that include best practices and other applicable guidelines for accountability purposes.
• Create weekly training activities for ticket sales representatives.
• Assist Sr. Manager of Season and Plan Sales with the creation, planning, communication, and implementation of all ticket sales campaigns, special projects, events and programs.
• Support Ticket Sales Representatives during outside appointments, meetings, conference calls, and games.
• Work with Assistant Director of Business Intelligence & CRM to monitor CRM usage and delegate leads.
• Work with Business Strategy to Identify and research new season ticket, partial plan and group leads.
• Establish and communicate clear sales revenue goals to Ticket Sales Representatives. Provide team with appropriate feedback and direction for development.
• Create a schedule to meet with each ticket sales representative on a bi-weekly basis to provide feedback, coaching, and mentoring.
• Attend and participate in weekly sales department meetings as well as mangers meeting.
• Create weekly ticket and revenue reports as well as hustle stats for Sr. Manager of Season and Plan Sales.
• Work with the Sr. Manager of Season and Plan Sales to develop sales contests and incentives for staff.
• Work directly with the box office for reporting purposes.
• Monitor submission of sales documents to ticket office and ensure established procedures are followed.
• Schedule Ticket Sales Representatives to ensure maximum productivity during both day and evening shifts.
• Work with the payroll department to finalize time cards and manage overtime hours.
• Provide excellent customer service.
• Decision Making Abilities (Select One):  Makes decisions guided by precedent and based on company policy.
• All other duties as assigned.

QUALIFICATIONS

• Bachelor degree or equivalent professional experience required.
• Two-three years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.
• One –two years of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills. 
• Experience in managing revenue and expense budgets.
• Proficient with Ticket Master Archtics Ticketing System preferred.
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Ability to take direction without follow up.
• Ability to work collaboratively with others whom you have no direct authority over.
• Strong teamwork and team synergy skills required.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
• Willingness to work a flexible schedule based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
SALES ASSOCIATE - PHILADELPHIA 76ERS (PHILADELPHIA, PA)

Are you looking to jumpstart your career in the sports business?  Look no further than the Philadelphia 76ers Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the 76ers Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview
The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the 76ers leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.


Responsibilities
Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.
Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.
Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.
Contact past customers in order to generate new ticket sales.
Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.
Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives.
 
Minimum Qualifications
Undergraduate degree in business/sales/marketing/sports management or similar concentration.
Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
Excellent communication and presentation skills, both written and oral.
Extremely coachable and eager to learn every day.
Highly motivated individuals with a strong desire to build a career in the sports business.
Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Senior Vice President, Corporate Development & Activation - Philadelphia 76ers (Philadelphia, PA)

Based in Philadelphia, the senior level sales executive has a proven track record of selling and activating six and seven figure sponsorships at the agency, team or league level for minimum of 15 years.  Position will manage staff / departments for all partnership sales and marketing activation for the Sixers, including renewals and new business.  Reporting to the Chief Revenue Officer, the Senior VP will be accountable for driving new revenue individually as well as through management of sales staff. The Senior VP will collaborate with all other Sixers management departments (Corporate Development, Business Development, Strategy, Corporate and Premium Partnerships, Suite and Hospitality Sales, Ticket Sales) under the Chief Revenue Officer, on a daily basis.

Essential Duties and Responsibilities:

• Grow sponsorship revenue through prospecting and category account draft • Focus on individual sponsorship revenue goals for new business • Renew sponsorship account base annually • Create and execute sponsorship sales process and strategies • Train and mentor staff • Communicate throughout organization • Focus on revenue model and affiliate growth of radio and television network as well as social media content creation • Create new revenue opportunities through properties within smaller markets inside Philadelphia territory, strengthen position of 1776 Sports and Entertainment • Projects as assigned by senior management including revenue generating duties with Delaware 87ers


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Sales, Service, & Marketing: Marketing
Marketing Manager-Phoenix Mercury - Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Marketing Manager reports directly to the VP, Marketing to lead, develop and execute of all advertising and promotions for the Phoenix Mercury. 

Primary (Essential) Duties 
•    Assist public relations staff with initiatives that build unpaid media exposure in non-sports media
•    Interface with all departments to assist in the development, implementation, tracking and analysis of marketing and sales campaigns 
•    Identify outside events to generate sales leads, build a targeted direct sales campaign and track results; work with sales staff to execute 
•    Manage e-marketing efforts, including lead collection and scheduling of campaigns
•    Oversee development and production of marketing and sales collateral materials
•    Foster and maintain relationships with promotional partners
•    Assist in management and negotiation of fan food and beverage offerings with Levy 
•    Direct identification, development and implementation of target segment integrated marketing programs including events, direct marketing and sales promotions 
•    Develop year-round opportunities to gain exposure specifically tied to girls basketball in the state of Arizona, including work with the Jr. Mercury and local YMCAs  
•    Assist with development and execution of game day promotions and game presentation.
•    Assist with development of customer retention programs 
•    Assist with development of initiatives to support new revenue opportunities
•    Assist in selection process and ongoing oversight of summer intern and seasonal staff
•    Manage marketing and promotions budget

Knowledge, Skills and/or Abilities

•    Strong analytical skills
•    Strong organizational/project management skills 
•    Strong communication and teamwork skills
•    Proven ability to handle multiple tasks and priorities simultaneously
•    Proven leadership and management abilities

Experience/Education Requirements

•    Bachelor’s degree in marketing/advertising or a related field or equivalent experience
•    Five years of experience in a related field
•    Database marketing and/or research experience
•    Sports marketing experience 

Working Conditions and Physical Demands

•    Flexible hours to include weekends, evenings,and some holidays to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of Marketing/Advertising (or related field) experience? Explain.
2. Tell us about any Sports Marketing experience that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Premium/Suite Sales
Director, Premium Seat Sales - Portland Trail Blazers (Portland, OR)

POSITION POSTING CLOSES: November 16, 2014 (Applications will be reviewed in the order received, and the selection process may begin prior to the deadline. Please submit applications promptly)

Job Summary/General Description:

Oversee the Premium Seat Sales Department. Generate revenue through Courtside Seat, Club Seat, Luxury Suite, Suite Rentals, Corporate Entertainment Packages and other VIP packages, primarily selling to area businesses. Work closely with VP, Premium Seating and Director, Premium Seating Service to maintain the highest level of Goal Attainment, Retention, Customer Service and Efficiency.

Duties and Responsibilities:

  • Communicate regularly with VP, Premium Seating to understand the overall strategic direction of the organization and how it applies to the department. Create standards and goals that support organizational objectives.  Develop and implement plans and/or organizational structure that will achieve desired results.
  • Work with VP, Premium Seating to craft sales strategy, infusing creativity and accountability to drive sales and hit annual sales targets.
  • Work with Premium service department to ensure unity as a department and maintain the highest level of customer service and retention.
  • Work with marketing and management to develop and execute proper marketing plans to sell to a very affluent clientele.
  • Accompany Premium Seating Sales Managers on sales call for key accounts and as needed for mentoring purposes
  • Manage and develop a staff of 4-5 Premium Seating Sales Managers. Provide back-up support to other ticket sales and service departments as needed.
  • Manage within the boundaries of the department budget. Hold staff accountable for their influence on the budget. Report budget variances to area executive.  Look for opportunities to improve budget performance or return on investment by reducing expenses, improving efficiencies and/or increasing revenue.

Qualifications (educational requirements, certification or licensing standards, experience and basic knowledge requirements):

  • Bachelor degree or the equivalent training and experience.
  • Minimum of 5 years of experience with a background of sports ticket sales or related field preferred.
  • Experience successfully managing a sales team.
  • Must be proficient in database applications (preferably Microsoft CRM) and Excel, as well as other Microsoft Office applications: Word, Excel, Access, and Outlook. Knowledge of ticketing software a plus.
  • Experience managing a department budget.
  • History of consistently achieving or sustaining sales goals.
  • Must possess problem solving and decision-making skills. Ability to prioritize workload in a fast-paced environment and handle multiple tasks.
  • Must work well in team environment.
  • Able to work flexible schedule when required, including evenings and weekends.

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The New Arena Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the New Arena Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.


This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?
2. What unique group experiences have you offered as part of your arena shows?
3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?


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Sales, Service, & Marketing: Database Marketing/Analytics
Data Analyst - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:

Recognizing the power of technology, data, and computational science to transform the business, the Sacramento Kings have formed the Engagement Lab to drive transformational change through evidence-based decision making at the company.  The Data Analyst position is a member of the Engagement Lab and the decision science practice within the organization. You will work closely with other members of the Engagement Lab team to provide valuable data-driven insight to all key organizational business units.    

Key Responsibility Areas (KRA’s):

  • Support execution and reporting of marketing campaigns across multiple channels.

  • Collaborate with others to answer challenging business questions that can assist us in gaining a competitive advantage by using data mining techniques.

  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

  • Execute on-going and ad-hoc reporting and analysis to support key business stakeholders, driving revenue and innovation.

  • Create engaging visualizations of data analyzed in order to depict outcomes.

  • Write and execute SQL queries for standard and ad hoc data mining purposes.

  • Assist in all CRM efforts including sales and marketing campaign setup and administration.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

  • Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.

  • Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections

  • Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.

  • Initiative – Willing to take on responsibilities and challenges, lead teams, and take charge and offer opinions and direction.

Key Competency Areas (KCA’S) Continued

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

Qualifications:

  • Bachelor’s degree from four-year College or university in Information Systems, Statistics, Computer Science, or related field.

  • One (1) to three (3) years’ experience in the applied analytic space.

  • Minimum of one (1) year of experience with notable Business Intelligence (BI) tools.

  • Experience with Microsoft Office:  Word, Excel, Access, SQL and Powerpoint                 

  • Strong communication, prioritization and organization skills.

  • Excellent problem-solving and logic skills.

  • Service oriented; committed to teamwork and catering to customers.

  • Results oriented; ability to manage multiple priorities and deadlines.      

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me your professional experience writing SQL queries for standard and ad hoc data mining purposes?
2. Please tell me your professional experience working with CRM platforms and Marketing Automation Platforms.
3. Do you have Salesforce, Eloqua, or Spotfire experience? If yes, please tell me your professional experience with these platforms.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - The Madison Square Garden Company (New York, NY)

Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events. Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

Qualifications:

Ideal candidate will have experience with direct client contact, knowledge of MSG Sports properties, and a sincere and educated interest in sports/entertainment. Will be able to multi-task, prioritize assignments and manage workload in a highly urgent environment. Excellent communication and organizational skills, with the ability to develop creative ideas to increase revenues is required. Will be a motivated sales professional with a positive and resilient attitude, and the ability to develop strong relationships with clients that encourage sales. Computer proficiency required. Must be flexible to work evenings and weekends as required.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Tulsa Shock (Tulsa, OK)

The Tulsa Shock are seeking a experienced, passionate, and enthusiastic sales person to join our staff. Selling season tickets, partial plans, and group tickets to companies and individuals via phone, prospecting and setting appointments.
Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue through full menu marketing ticket programs
• Sell full-seasons, partial plans, and group tickets
• Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting
• Plan and coordinate group events (Pre-game group performances, High-Five Kids Tunnels, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Game night responsibilities include answering the incoming sales line, assisting with sales initiatives, and/or prospecting clients at the arena
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department
• Maintain accurate records of all prospecting activities and closed sales

Education and/or Experience
• Bachelor’s degree required
• Prior experience in ticket sales, inside sales/telemarketing, appointment scheduling or cold-calling techniques is preferred
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• High energy; ability to remain focused on sales goals and work independently
• Ability to work flexible hours, including evenings, weekends and holidays

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of sales experience
2. Do you have previous experiece in the sports industry


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Sales, Service, & Marketing: Ticket Sales
Youth Programs Account Executive - Utah Jazz (Salt Lake City, UT)

The Utah Jazz has a full time opening for a Youth Programs Account Executive.  This position is responsible for selling the Youth Programs tickets.  Will be responsible for creating relationships and selling tickets to cities, counties and athletic groups.  Must also be able to complete fulfillment of ticket orders and ensure needs are met, while continuing to sell new clients.  Champion the company’s Mission and Vision, and model the company Values.

 Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Continually teach associates new and better ways of doing business with and emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Work with existing Jr. Jazz programs to maximize sales opportunities
  • Maximize efficiency and potential sales opportunities with the Salt Lake Bees Knothole Club
  • Develop new sales opportunities within the local youth sports community
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Entertain and nurture relationships with clients and prospects
  • Utilize Utah Jazz Customer Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Knowledge and Skills

  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of sales success
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Ability to work all home Jazz games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Clean driving record

Physical Demands

  • Must be able to lift up to 25 pounds
  • Exposed to intermittent walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening and have an acceptable driving history


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Sales, Service, & Marketing: Premium/Suite Service
VIP Services Manager - Utah Jazz (Salt Lake City, UT)

The VIP Services Manager position is a tremendous opportunity to work in a fun, fast paced sports and entertainment environment. This position will work to service and retain a diverse group of high profile clients in our hospitality suites and clubs. They will be responsible for the coordination and execution of hospitality suite and club services for Jazz, Bees and EnergySolutions Arena events.  They will champion the company’s Mission and Vision, and model the company Values.

 Duties and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Build relationships with hospitality suite clients and serve as their contact for all suite needs, including food orders and additional ticket requests for all Utah Jazz, Salt Lake Bees and EnergySolution Arena events.
  • Help ensure event nights are smoothly executed and that all hospitality suite and club guests receive exceptional service.
  • Work with the VIP Services team to create and execute new and innovative ways to promote upcoming arena and department events.
  • Assist with the training and supervision of part-time employees for suites and clubs.
  • All other duties as assigned

Qualifications:

  • Bachelor’s Degree preferred
  • Must be willing to work nights, weekends and holidays
  • Excellent customer service and time management skills
  • Strong communication skills, both written and verbal
  • Sales experience preferred
  • Must be punctual and dependable
  • Must be self-motivated and detail-oriented.
  • Must be trustworthy
  • Computer skills necessary
  • Must be creative

Physical Demands

  • Must be able to lift up to 25 pounds continuously.
  • Exposed to continuous walking, standing, twisting.
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs.
  • Must be able to work in outside conditions, including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English.

Must be able to pass a pre-employment background and drug screening


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Utah Jazz (Salt Lake City, UT)

The Utah Jazz are the most recognized sports franchise in the state of Utah and a storied NBA franchise. Utah Jazz Inside Sales Representative work in a competitive, fast-paced sports and entertainment environment. Our organizations seeks coachable, enthusiastic and driven sales people. At our offices inside EnergySolutions Arena, Inside Sales Representatives meet daily outbound call goals, weekly revenue goals and prospect and cultivate new sales daily as they work to fill the stands with the loudest and most passionate fans in professional sports. Inside Sales Representatives enjoy the culmination of their daily efforts first hand as they work every televised Utah Jazz basketball game in a work capacity, entertaining current and prospective clients. Grow and develop your sales fundamentals as a Utah Jazz Inside Sales Representative.  Champion the company’s Mission and Vision, and model the company Values.

Specific Accountabilities and Responsibilities:

  • Protect the moral, legal and financial well-being of the Company
  • Meet daily and weekly goals for calls and talk time.
  • Set weekly sales appointments at Energy Solutions Arena
  • Act as a representative of the Utah Jazz and Miller Sports Properties at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means
  • Learn and implement our sales training and protocols on all sales calls and appointments.
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Utah Jazz
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena open houses, seat visits at games and more
  • Sell Utah Jazz regular season and playoff ticket packages, Jazz game hospitality and club suites and company and other group outings.
  • Relationship Management (CRM) tools and systems to effectively manage current and prospective client data, ultimately resulting in increased sales
  • Other duties as assigned

Knowledge and Skills

  • Self-motivated with a positive and personable attitude
  • Strong organizational and communication skills including verbal and written
  • Bachelor’s degree from an accredited college or university is preferred
  • Proven track record of 1-2 years of sales experience
  • Punctual, groomed and dressed for a professional environment
  • Ability to work as a team player
  • Ability to work all home and away games and work irregular hours (evenings, weekends, holidays) as required
  • Proficient in basic computer software programs
  • Excellent customer service and time management skills
  • Polished presentation skills with the ability to communicate with large groups and clients
  • Must be able to pass a pre-employment background and drug screening

Physical Demands

  • Must be able to lift up to 25 pounds continuously
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs

Language Skills

  • Must be able to communicate in English

Must be able to pass a pre-employment background and drug screening


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Sales, Service, & Marketing: Ticket Sales
Group Ticket Sales Manager - WNBA- Tulsa Shock (Tulsa, OK)

Description

Summary
The Tulsa Shock are seeking an experienced, passionate, and enthusiastic Group Sales Manager to join our staff by focusing on group sales (i.e. Churches, Non-Profits, Large Businesses, etc.) but also will sell season tickets, partial plans, and suites to companies and individuals via phone, prospecting and setting up appointments.  This position will report to the Director of Ticket Sales.

Essential Duties and Responsibilities include the following
• Responsible for generating maximum revenue with a focus on groups through full menu ticket programs
• Sell full-seasons, partial plans, and suites.

• Help train and mentor Account Executives in successful group/call campaigns. 
• Create and develop new business by regularly pitching new prospects through cold calls, face to face meetings and referrals.

• Plan and coordinate group events and theme nights (Pre-game group performances, Team Packages, etc.)
• Manage all personal accounts and provide the highest level of customer service throughout the season.
• Game night responsibilities include, assisting with sales initiatives, prospecting clients, and helping with ticket/guest information.
• Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
• Maintain accurate records of all prospecting activities and closed sales.

• Will also include additional tasks assigned by Director of Ticket Sales.

Education and/or Experience
• Bachelor’s degree preferred.
• Prior experience in ticket sales, with a major league, collegiate or major league team.

• Strength in time management, administrative ability, organization, and customer service skills.
• Ability to communicate effectively with the public in a professional manner.
• High energy; ability to remain focused on sales goals and work independently.
• Ability to work flexible hours, including evenings, weekends and holidays.
Computer Skills: Database Applications, Excel, Outlook and Word software.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-4 years of group sales experience?
2. Do you have previous experience in the sports industry?
3. Do you currently reside or willing to relocate to Tulsa, OK?


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