Current available jobs in Sales, Service, & Marketing:


» Specialist, Service Operations - Atlanta Hawks Basketball Club (Atlanta, GA)
» Partnership Activation Account Manager - Charlotte Hornets (charlotte, NC)
» Inside Sales Representative - Chicago Sky (Skokie, IL)
» Ticket Sales Manager - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Director, Business Intelligence - Cleveland Cavaliers (Cleveland, OH)
» Marketing Specialist - Connecticut Sun - WNBA / New England Black Wolves - NLL (Uncasville, CT)
» Account Executive, Fan Relations - Dallas Wings (Arlington, TX)
» Account Executive, Group Ticket Sales - Dallas Wings (Arlington, TX)
» Account Executive, Membership Sales - Dallas Wings (Arlington, TX)
» Ticketing and Office Operations Assistant - Delaware 87ers (Wilmington, DE)
» Ticket Sales Assistant - Delaware 87ers (Wilmington, DE)
» 50/50 Raffle Game Day Staff - LA Clippers (Los Angeles, CA)
» Mascot Assistant - LA Clippers (Los Angeles, CA)
» Manager/Director, Corporate Partnership Sales - Maine Red Claws (Portland, ME)
» Manager, Premium Services - Memphis Grizzlies (Memphis, TN)
» Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)
» Data Warehouse and CRM Manager - Memphis Grizzlies (Memphis, TN)
» Business Intelligence Analyst - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)
» Brand Ambassador - Milwaukee Bucks (Milwaukee, WI)
» Account Executive, Membership Service - Minnesota Timberwolves (Minneapolis, MN)
» Director of Marketing - Minnesota Timberwolves and Lynx (Minneapolis, MN)
» Interactive Designer/Developer Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Inside Sales Representative - Oklahoma City Thunder (Oklahoma City, OK)
» Premium Sales Account Executive - Orlando Magic (Orlando, FL)
» Sales Associate (October Start Date) - Philadelphia 76ers (Philadelphia, PA)
» Business Intelligence Analyst - Philadelphia 76ers (Philadelphia, PA)
» Group Event Sales Fall Intern - Philadelphia 76ers (Philadelphia, Pa)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Business Analyst - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» VP,Marketing - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Director, Membership Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Community Relations Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (phoenix, az)
» Corporate Development Manager - Sacramento Kings (Sacramento, CA)
» CRM Manager - San Antonio Spurs (San Antonio, Tx)
» Inside Sales Manager - San Antonio Spurs (San Antonio, Tx)
» Franchise Game Operations Coordinator - San Antonio Stars (San Antonio, Tx)
» Vice President of Corporate Partnerships - Texas Legends (Frisco, TX)
» Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)
» Game Night Staff, Ticket Operations - Warriors (Oakland, CA)
» Ticket Executive (Ongoing) - Windy City Bulls (Hoffman Estates, IL)


Sales, Service, & Marketing: Client Retention/Customer Service
Specialist, Service Operations - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE: Supports and enhances Customer Services by supervising staff; coordinating and assessing department operations, procedures and systems; and assisting in the development of customer-focused environment.

RESPONSIBILITIES:

·         Exercises direct or functional supervision over support and event staff.   Responsible for supervision of the department in the absence of, or in addition to, Customer Service Management.

·         Coordinates department operations such as scheduling, deployment of event staff and payroll.

·         Coordinates and supervises event-payroll process and associated staff. Submits payroll reports by deadline.

·         Resolves employee concerns promptly and appropriately, escalating as needed.

·         Provide feedback to event staff formally and informally, including creating and delivering coaching and counseling.

·         Leads event staff hiring events, ensuring adherence to policy and procedure. 

·         Analyze feedback received through multiple channels; use data to inform recommendations for changes to training and/or operational procedures.

·         Responsible for managing secret shopper program.

·         Creates, prepares and distributes department and/or event related documents and information to employees.

·         Responsible for ordering and stocking department office and event-related supplies.

·         Responsible for planning and executing event staff meetings, trainings, staff parties and unforeseen internal events.

·         Joins manager-on-duty rotation for events, supervising up to 300 frontline staff.

·         Prepares the monthly bulletin boards, newsletter, birthday cards, sympathy cards and other correspondence for the Guest Services department.

·         Responsible for development and execution of recognition program for part-time staff. Other duties as assigned.

·         Assists with integrating SMILE initiative into the Customer Service Department

·         Other duties as assigned

QUALIFICATIONS:

·         2-4 Year college degree required.

·         5 years direct customer services experience.

·         1 year supervisory experience.

·         6 years experience in a professional environment or equivalent combination of education and experience.

·         Possesses excellent written and verbal communication skills; strong reflective listening skills.

·         Possesses keen interpersonal skills with a customer-first attitude.

·         Proven ability to deal with and resolve difficult situations involving customers and/or staff members. 

·         Experience in dealing with medium-sized to large groups; general public.

·         Ability to operate a variety of office machines.

·         Working knowledge of Microsoft Office, with emphasis on Excel.

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·         Ability to write routine reports and correspondence.

·         Ability to speak effectively before groups of customers or employees.

·         Ability to interpret and/or convey a variety of instructions furnished in written, oral, diagram, or schedule form.

·         Position requires the ability to stand for extended periods of time, walk, use of hands to handle or feel, reach with hands and arms, sit for extended periods of time and climb stairs.

·         Position requires the ability to occasionally lift and/or move up to 20 pounds.

·         Position requires the ability to work in environment with moderate to loud noise levels.

·         May be required to work late nights, weekends and holidays.


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partnership Activation Account Manager - Charlotte Hornets (charlotte, NC)

POSITION OVERVIEW

The Account Manager of Partnership Activation will interact with clients, vendors, and internal departments to fulfill contractual obligations and grow relationships with assigned accounts. Further, the position will assist with the annual renewal process and all day-to-day activities of the department.  The ideal candidate will have previous agency or team experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as account manager of fifteen to twenty assigned partnership accounts
  • Develop relationship with assigned partners through touch point meetings, phone calls, and partner events
  • Plan various corporate partnership activations, including but not limited to, in-game promotions, events, in-market activations, and partner marketing campaigns
  • Prepare department documents including partner playbooks, mid-season updates, end of season recaps, expense reports, budgets, and contracts
  • Identify and present upsell opportunities to assigned accounts
  • Manage radio assets, in-arena promotions, appearances, and game entitlements for department
  • Utilize CRM system to track all activity related to partners including deal points, financials, client profiles and client interactions  
  • Generate integrated marketing ideas for prospects and identify industry best practices
  • Assist with event day department responsibilities
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Customer service oriented with proven experience building strong client relationships
  • Possess integrity as well as a strong sense of morals and ethics
  • Self-motivated individual with passion for the role and driven for career success
  • Interpersonal skills: works well in a team environment and has the ability to interact with all levels of organization and outside contacts
  • Excellent communication skills including written and verbal
  • Ability to present ideas clearly and concisely
  • Strong planning and organizing skills
  • Can prioritize work activities and use time efficiently
  • Dependable and consistently at work on time
  • Follows instructions and responds to managers
  • Ability to sell incremental programs to existing partners
  • Adapts to change in the work environment and manages competing demands
  • Delivers work by or ahead of deadline and thrives within a fast paced environment
  • Committment to work extended hours including evenings, holidays, and weekends
  • Strong computer skills, specifically in Microsoft Word, Excel and PowerPoint
  • Bachelor’s in Marketing or related degree from an accredited college or university
  • Previous agency or team experience is preferred

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Chicago Sky (Skokie, IL)

The Chicago Sky is looking to hire part-time Inside Sales Representatives for the 2017 season that will be responsible for soliciting new season tickets, group tickets and premium seating business by telephone, email, LinkedIn, and face-to-face meetings. Each rep is expected to make a minimum of 75 phone calls per day. Representatives are required to follow up with their leads in a timely manner, service all incoming requests for season and group ticket information, and provide additional support to the Ticket and Service departments when necessary.  Office hours will be flexible, with a maximum of 28 hours per week, and will be located at team's front offices in Skokie. Hours may also include evenings, weekends, and holidays (e.g. game days, ticket sales events). Reps will be paid $8.25 per hour plus a commission and bonus structure for achieving ticket sales revenue goals. Although there are no guarantees for full-time employment once the program ends, individuals who excel will be considered for future Account Executive positions.

QUALIFICATIONS
• Currently have or pursuing a Bachelor’s degree in sports administration, business, advertising, marketing, communications, or liberal arts degrees are preferred
• Interest in building a career in sales
• Excellent verbal and written skills
• Team player with a positive attitude, self-confidence, professionalism, resourcefulness, integrity, motivation, and a very strong work ethic
• Sales experience, although not required, is very helpful
• Ability to work flexible hours including, but not limited to, evenings, weekends, and holidays 

Please submit your cover letter and resume for consideration.



Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience? If so, explain
2. Do you have previous work/internship experience in sports? If so, explain


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Sales, Service, & Marketing: Ticket Sales Management
Ticket Sales Manager - Chicago Sky (Skokie, IL)

Chicago Sky Ticket Sales Manager
The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Ticket Sales Manager who can demonstrate the skills and knowledge needed to exceed monthly and annual sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude, has the ability to manage and mentor a staff, and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals, social selling, and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season tickets, partial season tickets, and group packages for the Chicago Sky
2. Make 50+ outbound phone calls on a daily basis
3. Manage Account Executives and Interns through continuous training, individual feedback, one on one sessions, group training in order to improve overall sales skills, knowledge and achievement of goals
4. Run weekly meetings and delegate game-day responsibilities
5. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
6. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
7. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
8. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
9. Game night responsibilities as well as attend outside events

Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales and management experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your experience in ticket sales, sports, and management?
2. What is your experience in training sales knowledge and strategies?
3. Why are you interested in this position?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus in New Business Development who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages
2. Sell business partner packages and hospitality area memberships to businesses
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Make 60+ outbound phone calls on a daily basis
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Attend networking events to grow prospect pool of potential clients
11. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Database Marketing/Analytics
Director, Business Intelligence - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

As a member of the Business Intelligence Group, the Director Business Intelligence/CRM will be responsible for the overall management of the Cavaliers Operating Company CRM platform including the development and execution of strategy and operations.  The Cavaliers Operating Company includes the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators and Canton Charge.

Responsibilities:

  • Develop and manage organizational CRM strategy for the Cavaliers Operating Company including responsibility for long term success, development and growth of CRM system.
  • Oversee daily operations of the CRM department including full management of all team administration initiatives, budget and execution.
  • Advocate and lead the organization to make decisions based on data and analysis.
  • Be the first point of contact for all CRM related items/issues.
  • Collaborate with analytics team to solve complex business problems.
  • Work with sales and service departments to create standard business processes and ensure successful adoption.
  • Develop and lead ongoing training with end users.
  • Evaluate and direct relationships with third party software providers.
  • Obtain thorough knowledge of all customer data streams and oversee:
    • How data is integrated between systems
    • Process documentation
  • Manage data strategy and operations team: encourage all direct reports to develop, manage, audit and support business processes.
  • Understand best practices and industry trends to ensure the organization remains “best in class”.

Qualifications:

  • Degree in a technical field or related experience.
  • Intermediate to advanced SQL experience.
  • Comfort, familiarity and experience building custom CRM entities and workflows.
  • Familiarity with both front and back end customizations.
  • Basic understanding of CRM data structure.
  • Experience with XML and relationship databases.
  • Strong leadership and communication skills.
  • Demonstrated team leadership.
  • Ability to work with and influence all levels of the organization.
  • Deep knowledge of CRM and data systems, MS Dynamics preferred.
  • Proficiency with data visualization tools, Tableau preferred.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Marketing
Marketing Specialist - Connecticut Sun - WNBA / New England Black Wolves - NLL (Uncasville, CT)

This position is responsible for the daily maintenance and upkeep of team websites, marketing and media agency support and CRM platforms.

  • Works with the advertising agency on a daily basis to ensure that projects are completed in a timely manner
  • Responsible for the daily contact and flow with the media buyer
  • Updates information and content on the team websites
  • Manages CRM program on behalf of all Mohegan Sun owned teams
  • Organizes all advertising and media needs
  • Manages all obligations and inventory of the team sponsors
  • Analyzes various channels for communication and data collection
  • Performs other related duties as assigned
  • Bachelors’ Degree in Marketing, Communications or a related field
  • Two years of experience in a marketing or internet technology
  • Excellent written and verbal communication skills
  • Excellent organizational and multi-tasking skills
  • Intermediate knowledge of Word, Excel and Outlook
  • Knowledge of HTML, Java and Webtrends
  • Office work environment
  • Must be able to sit in front of a computer for extended periods of time
  • Must be able to work various shifts and flexible hours including nights, weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.


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Sales, Service, & Marketing: Fan Development
Account Executive, Fan Relations - Dallas Wings (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
The purpose of the Fan Relations Team is to consistently deliver specialized customer care and provide an overall one of a kind experience for all of our Season Seat Members. By recognizing each of our Season Seat Members as a unique asset to our organization, the daily goal of each Fan Relations Account Executive is to continually grow current corporate and personal relationships by utilizing innovative customer retention vehicles and their unique personality. Fan Relations Account Executives have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invitations and other exclusive team related events. Through providing this type of personalized service to each and every account, Fan Relations Account Executives work to build enduring relationships with our members. The end goal of the Fan Relations team is to increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Dallas/Fort Worth area market and sports industry.

Position Responsibilities

  • Utilize CRM management system to track and report progress of relationships with all portfolio accounts
    • Minimum of 50 unique touchpoints each day
    • One unique touchpoint per account every two weeks as marked in CRM
  • 1.5 hours of combined inbound and outbound duration daily
  • Attend 1 appointment per day
  • Meet and exceed Dallas Wings renewal and new sales goals
  • 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry


Essential Skills

  • Must possess a strong desire to help set the standard for client experience and retention departments throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Provide excellent customer service skills

Experience and Qualifications

  • College degree or equivalent experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Define customer service?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Ticket Sales - Dallas Wings (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through group tickets, full season memberships, partial plans and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly, group ticket sales, new season membership sales and partial plan sales goals
    • Plan and coordinate group events utilizing fan experiences and working with clients to create their ultimate game day experience for their guests, family and friends.
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • High energy; ability to remain focused on sales goals and work independently
  • Ability to present sales material to large groups and clients
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Dallas Wings (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through full season memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly new season membership sales, group ticket sales and partial plan sales goals
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Ability to present sales material to large groups and clients
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Box Office Ticket Seller
Ticketing and Office Operations Assistant - Delaware 87ers (Wilmington, DE)

Position:                              Ticketing and Office Operations Assistant

Length of Program:            September 2016 through April 2017

Overview: The Delaware 87ers are a professional basketball organization who participates in the National Basketball Association Development League (NBADL), the NBA’s official minor league. The 87ers are the D-League affiliate of the NBA’s Philadelphia 76ers and are owned by the Philadelphia 76ers. The Sevens play their home games at the University of Delaware’s Bob Carpenter Center in Newark, while the team’s offices are located in Wilmington. The D-League prepares players, coaches, officials, trainers, and front-office staff for the NBA while acting as the league’s research and development laboratory. Featuring 22 teams with direct affiliations with NBA franchises through the 2016-17 season, the league offers elite professional basketball at an affordable price in a fun, family-friendly atmosphere. An all-time high 38 percent of all NBA players at the end of the 2015-16 season boasted NBA D-League experience.

As a valuable member of the Ticketing and Operations Team, you will be responsible for assisting with all Box Office operations on game days and non-game days.  This assistantship will require attendance at all 87ers Home Games as well as part time office hours during the week.  The experience will allow hands on access to all ticketing elements of a sporting event, game day management roles, office operations, as well as assisting with some financial responsibilities.  The ideal candidate is outgoing, hard-working and reliable in a live entertainment environment.  They should also possess organizational skills and be comfortable working with a team in a fast-paced environment while maintaining a fun and professional demeanor. They must be able to multi-task with ease and handle multiple roles throughout the course of a game.  Cash handling experience is required.

 

Responsibilities include, but are not limited to the following:

·         Process Full Season, Partial Plan and Group Ticket orders

·         Assist in planning and preparing all ticketing needs for game days

·         Help manage and develop walk-up sales initiatives

·         Manage special events and specific department needs on game nights

·         Cultivate new ideas for sales & marketing initiatives

·         Other duties as assigned

Qualifications (educational, experience and basic knowledge requirements):

·         Efficient in multi-tasking and leadership roles

·         Possess organizational and customer service skills

·         Enjoys interaction with fans of all ages

·         Ability to work in a fast-paced, team oriented environment

·         Must take direction well

·         Must be able to work non-traditional hours, game nights and weekends 

  • Compensation: Part time, hourly wage


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Sales, Service, & Marketing: Box Office Ticket Seller
Ticket Sales Assistant - Delaware 87ers (Wilmington, DE)

Position:                   Ticket Sales Assistant

Duration:                  October 2016 to April 2017

Overview: The Delaware 87ers are a professional basketball organization who participates in the National Basketball Association Development League (NBADL), the NBA’s official minor league. The 87ers are the D-League affiliate of the NBA’s Philadelphia 76ers and are owned by the Philadelphia 76ers. The Sevens play their home games at the University of Delaware’s Bob Carpenter Center in Newark, while the team’s offices are located in Wilmington. The D-League prepares players, coaches, officials, trainers, and front-office staff for the NBA while acting as the league’s research and development laboratory. Featuring 22 teams with direct affiliations with NBA franchises through the 2016-17 season, the league offers elite professional basketball at an affordable price in a fun, family-friendly atmosphere. An all-time high 38 percent of all NBA players at the end of the 2015-16 season boasted NBA D-League experience.

As a valuable member of the Ticket Sales Department, you will be responsible for helping foster and build our ticket sales revenues.  The ideal candidate should be outgoing, driven, and have a willingness to sell.  They should also possess organizational skills and be comfortable working with a team in a fast-paced environment while maintaining a fun and professional demeanor.

 

Responsibilities include, but are not limited to the following:

·         Help with sales reports

·         Make sales calls daily

·         Create a few different niche nights to increase ticket sales

·         Ensure that we provide A+ customer service

·         Activate all promotions including our prize wheel

·         Assist and lead the setup of the arena for home games

·         Interact and communicate with fans and staff in a positive and professional manner

·         Work the various areas within the arena

Qualifications (educational, experience and basic knowledge requirements):

·         Charismatic personality and a great sense of humor

·         Ability to have a high-energy and positive attitude at all times

·         Enjoys interaction with fans of all ages

·         Must be at ease in front of a crowd

·         Ability to work in a fast-paced, team oriented environment

·         Must take direction well and possess organizational skills

·         Must be able to work longer hours on game nights  

COMPENSATION:

Part time, hourly wage


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Sales, Service, & Marketing: Ticket Sales
50/50 Raffle Game Day Staff - LA Clippers (Los Angeles, CA)

POSITION TITLE: 50/50 Raffle Game Day Staff (Part-Time)

DEPARTMENT: LA Clippers Foundation

REPORTS TO: Vice President of Community Relations and Player Programs

POSITION SUMMARY: The LA Clippers Foundation is looking for outgoing and motivated individuals with an interest in or experience with sales who are passionate about making a difference in the community through our 50/50 Raffle initiative.  At each home game during the 2016-17 season, the LA Clippers Foundation will host a 50/50 Raffle at STAPLES Center.  Fifty percent of the proceeds from game day 50/50 raffle ticket sales will be awarded to one lucky fan and the remaining fifty percent will be donated to the LA Clippers Foundation to support local youth in the Greater Los Angeles area.

Ticket Sellers will be stationed throughout the arena enabling guests to purchase raffle tickets from when doors open through the end halftime. This position requires a high-energy and enthusiastic personality, as a seller will be asked to approach fans attending the game on the concourse and suite levels.

JOB DESCRIPTION / REQUIREMENTS:

·         Sell raffle tickets to fans pre-game and through the end halftime.

·         Educate fans on the details of the 50/50 raffle program and answer questions fans may have about the

          program.

·         Accurately handle the sale and distribution of the tickets, following program requirements.

·         Responsible for accurate cash count - submitted to Supervisor at the close of the shift.

·         Understand the mission of the LA Clippers Foundation and effectively communicate and deliver information regarding the LA Clippers Foundation’s charitable endeavors.

QUALIFICATIONS:

-          Must be over the age of 18 years.

-          Must be able to provide own means of transportation.

-          Prior experience and responsibility of handling case

-          Ability to interact positively with large fan base.

-          Must be detail oriented and have strong organizational and communication skills.

-          Must be punctual and a self-starter

-          Ability to multi-task

-          Sales experience a plus

-          Candidates must be willing to work nights, weekends and holidays if necessary.  Shifts are

           approximately 6 hours and take place during Clippers home games

-          Having a flexible schedule that allows for working all Clippers home games.


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Sales, Service, & Marketing: Mascot
Mascot Assistant - LA Clippers (Los Angeles, CA)

Job Description

 

 

Job Title:                           Mascot Assistant

Department:                       MARKETING

Reports To:                        MASCOT COORDINATOR

 

JOB SUMMARY

The LA Clippers Mascot Assistant supports all mascot activities, including:  managing props and costumes and stage management of in-game promotions, skits and contests.  The Mascot Assistant works all LA Clippers home games and internal / external mascot appearances as needed. 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·         Be in attendance at all home games & game day meetings to ensure accurate coordination of logistics, scheduling, and other duties to be carried out by Mascot Coordinator

·         Communicate with Mascot Coordinator, Director of Game Presentation, Floor Directors and additional game day staff consistently and in a professional manner

·         Assist Mascot Coordinator in getting into costume & assist in pre-game preparation of props, signage, t-shirt cannons, and other items considered necessary for game day use

·         Be involved and fully aware of game flow and upcoming scheduled appearances

·         Be in charge of post-game breakdown of all props, signage, and other items used in game by

·         Maintain visual contact with CHUCK at all times during in-stands/on-court interactions and intervene when deemed necessary (i.e. photo opportunity, safety concern, scheduled appearance, etc.)

 

 

CHARACTERISTICS / QUALIFICATIONS

·                     Previous experience as a mascot assistant is a PLUS

·                     Basic understanding of the game of basketball, the flow of timeouts and other breaks in

                      the action


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager/Director, Corporate Partnership Sales - Maine Red Claws (Portland, ME)

Position Summary:

The Maine Red Claws, a Portland-based NBA D-League Franchise affiliated with the Boston Celtics, has an immediate need for an experienced, results-driven Manager / Director of Corporate Partnerships committed to achieving sales excellence. The ideal candidate has a passion for selling and sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company.
  • Act as a representative of the Maine Red Claws, and Maine Basketball, LLC at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process.
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means.
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Maine Red Claws.
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena special events, seat visits at games and more.
  • Work to achieve and meet individual and team quota provided at the start of each fiscal year which may include but is not limited to full menu selling with a primary emphasis and focus on corporate partnerships year round.
  • Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives.
  • Leverage organizational resources to drive retention strategies for customer renewals
  • Cultivate and maintain relationships and large book of business annually.
  • Track and manage business, utilizing systems to effectively manage current and prospective client data, ultimately resulting in increased sales.
  • Identify upsell opportunities for assigned corporate partner accounts.
  • Facilitate all corporate partnership activation and fulfill sponsorship agreements by working closely with other departments & reps to ensure a high level of execution and customer service.
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables.
  • Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform.
  • Effectively build and sustain strong partner relationships.
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction.
  • Oversee assigned departmental projects.
  • Plan and execute events, promotions and VIP experiences.
  • Attend all home games and special events to ensure fulfillment of partnerships and entertain current & prospective partners.
  • Other duties as assigned.

 

Minimum Skills and Qualifications:

  • Bachelor’s degree from an accredited college or university is preferred.
  • Strong leadership, teamwork and relationship-building skills.
  • Excellent written, verbal and interpersonal communication skills.
  • Ability to develop creative proposals that meet and exceeds potential partners’ needs
  • Ability to read, interpret and provide feedback on partnership agreements
  • Basic understanding of social media marketing and the digital space.
  • Relationships with regional brands; local marketplace knowledge with local contacts preferred
  • Ability to be proactive and flexible in the face of change and last minute requirements.
  • Ability to maintain a flexible schedule – evenings and weekends may be required.
  • Self-motivated with a positive and personable attitude.
  • Ability to work as a team player.
  • Ability to work all home games and irregular hours (evenings, weekends, and holidays) as required.
  • Proficient in basic computer software programs.
  • Excellent customer service and time management skills.
  • Strong negotiating and polished presentation skills.
  • Must be able to pass a pre-employment background screening.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you in the Portland, ME area?


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Sales, Service, & Marketing: Premium/Suite Service
Manager, Premium Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

 The Manager of Premium Services will be responsible for the development and management of the premium seat and suite services programs for both FedExForum and the Memphis Grizzlies. This position will provide front-line customer service to premium seat and suite clients, and support the strategic customer service plan by developing and executing premium seat and suite services initiatives.


Essential Duties & Responsibilities

Strategic Support

  • Manage a high performance part-time Concierge service team including recruitment, development, training and performance evaluation
  • Manages the services and operations of suite and club levels during events, including pre-event spel request coordination and post even trouble shooting
  • Manages the suite and club levels during basketball and other events to ensure the service standards are met and exceeded
  • Develop and coordinate all direct communications to suite and club box holders
  • Works with Premium Sales to manage the overall service and operation of single game rentals
  • Works with the Catering Manager from Levy Restaurants to maintain and improve service standards and to develop new initiatives, special promotions and value added opportunities
  • Manage the timely communication of event announcements and with the Event Managers to confirm event particulars including suite sightline restrictions.
  • Assist Sr. Director, Premium Services with managing the annual operating budget
  • Assist Sr. Director, Premium Services in developing lop the Premium Services Business Plan
  • Manages all aspects of Executive Suite ticketing, including distribution, exclusive ticket promotions and additional suite ticket sales.
  • Keeps abreast of new trends in Premium Services and Operations in the sports and entertainment industry
  • Account management for Suites and Club Boxes
  • Proactively sell/upsell clients additional premium products to maximize premium sales revenue.
  • Create, plan and manage special events in accordance with the Premium Services Business Plan
  • Organize special private in-suite meetings and presentations for suite-holders at non-event times

 Front-Line Customer Service

  • Handle incoming telephone inquiries and requests from our Premium Seat clients
  • Follow up with clients on post event related issues
  • Supervise suites during all FedExForum events
  • Request, package, and distribute allotted suite tickets and parking passes
  • Work all events as required to manage the premium services staff
  • Manage concierge team during events
  • Liaise with Ticketmaster and members of the building as necessary
  • Meet with clients when necessary
  • Assist clients with game/event day request; meetings
  • Other related duties as required.

  Skills, Experience & Abilities

Essential:

  • Bachelor’s degree from a four year college or university in a field related to hospitality management
  • At least three years of experience in a supervisory service role
  • Committed to ensuring superior customer service and supporting the entire Sales and Service Team
  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization
  • Strong communication skills, both verbal and written
  • Highly organized with good coordinating and project management skills
  • Able to meet tight deadlines and work effectively in a high pressure environment
  • Dynamic, hardworking, confident
  • Proficiency with MS Word, Excel, Outlook, Archtics and CRM
  • Must be able to work evenings, weekends and holidays, as required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Community Relations
Coordinator, Grizzlies TEAM Mentor Program - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies Foundation exists to foster conditions that lead to accelerated student achievement, ensuring that the rising generation is equipped with the skills needed to compete in the current and future economies. To that end, our mission is to find, fund, create, and connect best in class youth mentoring/development programs in the Mid-South region. 

The Coordinator, Grizzlies TEAM Mentor Program is primarily responsible for leading the coordination of the mentoring program at all school sites, developing & implementing a blueprint for coaching volunteer mentors in a manner that emphasizes the social context of scholars and utilizes social scientific knowledge and developmentally relevant tactics to support mentor/scholar interactions.

The successful candidate will serve as an articulate and passionate champion for the Memphis Grizzlies and TEAM Mentoring both internally and externally, with charitable and business partners, media, fans and community members, advocating for the advancement of youth mentoring and education, awareness and engagement in the team’s initiatives. The Coordinator will maintain community engagement efforts including supporting curriculum and service partnerships, increasing parent engagement and will also be responsible for implementing program communication & marketing efforts.

Essential Duties & Responsibilities

  • Drive Grizzlies TEAM Mentor Program implementation, strategy, communications, partnerships and growth
  • Coordinate Grizzlies TEAM Program elements including (a) new partner school onboarding (b) on-site program management, (c) training, (d) mentor recruitment/ screening, (f) event coordination, (g) ongoing expansion strategy, (h) policies and procedures, (i) communication with volunteer mentors, students’ families and school personnel,
  • Support in development and facilitation of volunteer training and enrichment activities
  • Coordinate event planning of training sessions, service projects, recruitment activities, recognition events, and other Grizzlies TEAM Mentor Program events and arrange related supplies, transportation, etc.
  • Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support the program
  • Recruit, screen & training adult volunteers, in addition to monitoring the mentoring relationships throughout the school year
  • Develop and manage relationships with partner school administration & grade-level teachers by facilitating regular school meetings, and encouraging frequent interaction
  • Develop in-depth understanding of best practices in mentoring & positive youth development to innovate on existing program activities & ensure alignment to The Elements of Effective Practice.
  • Facilitate high impact relationships between mentee/mentor pairs, including monitoring quality and of participation and providing individualized case management through regular support and communication
  • Generate content & implementation of mentor preparation and debrief sessions in alignment with TEAM Mentor Program Curriculum in order to advance program goals and address training gaps for mentors.
  • Maintain regular website updates, manage program newsletter, parent text service and develop social media content.
  • Monitor program inputs throughout the year and support ongoing mentor program evaluation efforts to increase program effectiveness

Required Skills, Experience & Abilities

  • At least two years of foundation / community investment senior management experience
  • Bachelor’s degree from a four year college or university in Communications, Business Administration, Sports Management or related field. MBA or advanced degree in relevant field preferred.
  • Experience working within corporate social responsibility, community relations, philanthropy, cause-marketing, nonprofit management and / or with a board of directors preferred
  • Excellent people skills with the ability to interact effectively with all types of people, including staff and management, professional and elite athletes, members of the media, senior government officials and corporate representatives
  • Experience in designing and conducting training sessions
  • Experience leveraging technology to advance execution of strategy, programs and partnerships
  • Knowledge of issues and best practices related to youth development, youth mentoring, education reform, community development
  • Experience in program management and volunteer management
  • Excellent interpersonal, communication and public speaking skills.
  • Excellent organizational, strategic and analytical skills
  • High level of integrity and emotional intelligence
  • Experience facilitating multi-faceted projects and strategy
  • Demonstrated ability to partner with and influence others and the ability to work in a team environment
  • Proficiency with MS Word, Excel, Outlook, PowerPoint and the internet
  • Ability to work flexible hours, including weekends and evenings, as required
  • Ability to work in a fast-paced/complex organization
  • Resilient and able to adapt to challenges associated with change

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. Do you have at least two years of foundation / community investment senior management experience?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies and FedExForum ticket products.  These products include season tickets, partial plans, premium seats, group and party suite sales. In this position success is enhanced through outbound phone efforts along with using other sales tools such as LinkedIn Sales Navigator and Microsoft CRM.  Furthermore, the Account Executive, Ticket Sales will work in conjunction with the Ticket Services team to help service existing accounts.

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.
  • Identify new business opportunities by establishing professional and person networks, proactively soliciting for and following up with sales leads while representing the Grizzlies at functions throughout the region.
  • Build relationships with prospective customers via outbound telephone efforts and enhance those relationships through face to face appointments.
  • Responsible for, but not limited to the sales of new full, partial and group ticket packages as well as single game suite rentals to both corporations and individuals.
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.
  • Develop new prospects and referral opportunities by working all games and select FedExForum events.
  • Service, renew and grow existing season, partial and group ticket accounts.
  • Update and maintain customer information and payments using Archtics and CRM.
  • Actively participate in team member sales training and development opportunities.  
  • Contribute positively to sales team member culture through working relationships with all team members.
  • Other duties as assigned

Skills, Experience & Abilities

Essential:

  •  4-year college degree in Business, Sports Management, or related field preferred.
  • At least one-year of successful sales experience with a professional sports team or other sales focused organization.
  • Ability to multi-task and maintain strong organization and organizational skills.
  • Strong communication, written and interpersonal skills. 
  • Must be detail-oriented, a team builder and a team player. 
  • An energetic, positive, and self-motivated person.  Must be diplomatic, mature and professional. 
  • Must have a passion for the sports and entertainment industry.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
Data Warehouse and CRM Manager - Memphis Grizzlies (Memphis, TN)

Position Purpose

Primary responsibilities will be split between the data warehouse and CRM systems.  This role is expected to be the data expert of the organization.  This person will be working with a vendor to implement and maintain a data warehouse for the Memphis Grizzlies.  Data from all channels will be integrated including but not limited to ticket sales, social media, email marketing, digital, and sponsorship data.  The data warehouse will serve as the primary source of information for the Grizzlies from which reporting, analyses, and ultimately business decision making will be driven.

The CRM Manager is expected to become the subject matter expert of all things related to Microsoft Dynamics CRM.  They will conduct training, aid in campaign development, and other day-to-day CRM responsibilities.  Additionally, they will be responsible for long-term CRM strategy including how to drive utilization and best leverage the system to drive sales.  The role is responsible for maximizing ROI from the CRM system. 

Essential Duties & Responsibilities

Data Warehouse Responsibilities

  • Develop phased implementation approach for incorporating data sources into warehouse.
  • Collaborate with data warehouse vendor and service vendors to create connections to Grizzlies data sources: tickets, CRM, email marketing, merchandise, food & beverage, social media, etc.
  • Work with marketing, tickets, and sponsorship departments to create business rules on how data is manipulated, cleaned, and reported on from the data warehouse.
  • Build, maintain and monitor data warehouse feeds and dashboards.

CRM Responsibilities

  • Gain an understanding of current ticket sales work flow processes and how best to model in CRM.
  • Create onboarding and continuing CRM training program for new and existing ticket sales reps.
  • Develop testing strategies to iteratively demonstrate and improve sales campaign effectiveness.
  • Work cohesively with Tickets Analyst and Marketing Analyst to improve sales targeting and effectiveness.
  • Provide access to data through data visualizations, dashboards and reporting to empower the Ticket Sales department and drive insight into business.
  • Perform all CRM administrative tasks as needed for Ticket Sales managers and reps such as managing and creating CRM activities, building contact lists, conducting regular database hygiene, executing special requests, etc.
  • Evaluate potential vendors that offer CRM process improvements.

General

  • Be an active contributor to the Grizzlies’ Strategy and Analytics team.
  • Other duties as assigned.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s degree in business, economics, statistics, mathematics, physics, engineering, or other quantitative field.
  • 2+ years of professional analytics or data visualization experience.
  • 2+ years of relevant experience with CRM management and analysis, preferably with Microsoft CRM Dynamics.
  • Working knowledge and fundamental understanding of statistical analysis techniques.
  • Partial fluency with Microsoft SQL.
  • Experience with ETL processes and tools.
  • Strong oral and written communication skills.
  • Self-starter and willingness to learn.
  • Passion for basketball.

Preferred:

  • Advanced degree in economics, statistics, mathematics, physics, engineering, or other quantitative field.
  • Experience with data visualization and BI tools like Tableau, Power BI.
  • Familiarity with Javascript.
  • Fluency with SQL.
  • Strong aptitude for learning a scripting language (R, Python, etc.)
  • Familiarity with machine learning techniques.
  • Experience creating and implementing SSIS packages.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have 2+ years of professional analytics or data visualization experience?
4. Do you have 2+ years of relevant experience with CRM management and analysis?
5. What is your current salary?
6. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Analyst - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Work closely with various organizational entities/key stakeholders to understand business needs, ensuring that BI solutions are a fit to the evolving needs of the organization. Apply advanced analytic techniques such as machine learning, data mining and statistical modeling to develop and implement mathematical models and algorithms in production environments.Provide ad-hoc analysis that improves decision-making and business performance.Create and simplify data flows, data models, reports and dashboards. Participate and contribute in data warehouse architecture design sessions

Advanced degree in statistics, economics, finance, mathematics, engineering, or other quantitative field. 3+ years of relevant experience and track record of leveraging data to drive significant business impact, with working knowledge of the NBA / sports entertainment industry. Experience with data visualization and BI tools (Tableau and Power BI preferred). Strong knowledge of core data warehousing concepts and database design. Solid understanding of big data concepts and hands-on experience working with Python, R, and/or related languages. Excellent verbal and written communication skills and ability to articulate complex concepts, and present different points-of-views.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have 3+ years of leveraging data to drive significant business impact?
2. (Yes/No) Do you have strong knowledge of core data warehousing concepts and database design?
3. (Yes/No) Do you have a solid understanding of big data concepts and hands-on experience working with Python, R, and/or related languages?
4. (Yes/No) Do you have experience with data visualization and Bi tools (Tableau and Power BI preferred)?
5. How did you hear about this position?


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Promotions
Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)

Brief description of the position:

The Xtreme Team displays the ultimate Miami HEAT spirit and is responsible for getting HEAT fans energized, excited and entertained at each home game and at Miami HEAT events throughout South Florida. Xtreme Team members play an integral role in community events and the HEAT game night experience by leading the crowd in chants, hosting contests, throwing t-shirts, taking photos with or for fans and simply entertaining HEAT fans whenever possible.

Responsibilities:

  • Interacts and enthusiastically engages the crowd by leading chants, distributing giveaways, t-shirt tosses, etc.
  • Always a positive influence and display the highest level of customer service for fans and guests at HEAT games in the arena or off-site HEAT events.
  • Coordinates and executes entertainment, contests and promotions throughout the arena and at off-site event locations.
  • Responsible for set-up and break down of any events including props, signage, decorations, staging, etc.
  • Maintain proper care of all HEAT props and equipment including an organized storage area.
  • Other duties as assigned by the department.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays and weekends?
2. (Yes/No) Do you have previous experience in promotions?
3. If yes to question 2, please explain your experience in detail.
4. (Yes/No) Do you have previous public speaking experience?
5. If yes to question 4, please explain your experience in detail.
6. (Yes/No) Do you have reliable transportation?
7. (Yes/No) Do you have previous experience in the sports or entertainment industry?
8. If yes to question 7, please explain your experience in detail.


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Sales, Service, & Marketing: Advertising/Agency
Brand Ambassador - Milwaukee Bucks (Milwaukee, WI)

Position Description:

Represent the Bucks on campus in grassroots marketing initiatives to promote our product and recruit fans to attend games.  We are looking to hire 4-6 brand ambassadors per college campus within SE Wisconsin. 

Specific Duties and Responsibilities:

·         Attend campus events including set up and tear down of display booths, handing out promotional materials, data collection, and contest fulfillment

·         Promoting student/faculty discount programs by displaying and distributing marketing materials on campus and with nearby businesses. 

·         Assist marketing/sales department with development and execution of group sales with campus clubs, organizations, dorms, and faculty groups.

·         Assist the Bucks with other marketing initiatives as needed

 

Qualification Requirements:

·         College student for 2015-16 school year 

·         Energetic, outgoing, personable and willing to interact with fans

·         Responsible, dependable, ability to work independently

·         Ability to work weekend events and nights as needed

·         Marketing / promotions experience a plus

·         Sales experience a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently enrolled in a college or university in the state of Wisconsin?
2. What WI college do you currently attend?


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Sales, Service, & Marketing: Client Retention/Customer Service
Account Executive, Membership Service - Minnesota Timberwolves (Minneapolis, MN)

Job Title: Account Executive, Membership Service

Department: Membership Service

Reports to: Director of Membership Service

Position Type: Full Time/Exempt/Regular

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
  2. Provide an exceptional level of service and member program activation within the Platinum and Gold member level accounts.
  3. Renew and grow the designated business portfolio within the Platinum and Gold member level accounts.
  4. Sell Premium Seating and Group Tickets.
  5. Responsible for 150 calls, 240 minutes of talk time, 3 set/completed appointments per week, 5 referrals a week, 10 thank you cards per week, and 1 surprise and delight per week.
  6. Generate new sales revenue by adding new clients to business portfolio.
  7. Participate in the Timberwolves and Lynx on-going training programs.
  8. Document all communications with clients in CRM.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM and Archtics is strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum two (2) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status?
2. Please list your salary preference.
3. Do you have at least two years of professional sales & services experience?
4. Are you comfortable working nights, weekends and potentially holidays?


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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Director of Marketing - Minnesota Timberwolves and Lynx (Minneapolis, MN)

Job Title: Director of Marketing

Department: Marketing

Reports to: Vice President of Marketing

Position Type: Full Time/Regular/Exempt

Position Summary/Objective: Primary responsibility of this position is to successfully develop and implement fully-integrated, multi-channel strategic marketing and promotional campaigns designed to build awareness both locally and globally, engage fans, drive ticket sales, and achieve annual business goals. The Director of Marketing will be an energetic leader who serves as a brand guardian and the consummate team player.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Work closely with Broadcast, Live Programming and Entertainment, Public Relations, Creative Services and Digital Media departments to successfully execute cross-platform campaigns that consistently represent the brand standards of the teams.
  2. Review and approve all creative output for brand and objective consistency, and lead review process with all key stakeholders as necessary.
  3. Develop and lead events strategy that promotes awareness and engages fans.
  4. Plan and oversee all advertising activity including out of home, television, radio, print, digital marketing, social media and direct mail to drive ticket sales.
  5. Liaise with advertising agencies to maintain expert knowledge of campaign results and proactively adjust approach as needed to optimize efforts.
  6. Oversee and track Marketing budgets to ensure all initiatives are within the approved parameters.
  7. Lead brand awareness efforts internally, ensuring staff is well-versed on brand purpose and essence to serve as the ultimate brand stewards for the teams.
  8. Partner with Ticket Sales and Service and Business Intelligence teams to create targeted campaigns focused on growth and retention of season ticket memberships base, single game sales, partial plan sales and groups sales.
  9. Collaborate with Partnerships Sales and Activation teams to ensure all partners are positioned to achieve their goals and enhance the teams brand experiences. 
  10. Utilize market, league and team generated research to enhance marketing efficiencies and deliver a best-in-class brand expression for the organization.
  11. Act as primary liaison for the Marketing department with all business units within the organization to facilitate and optimize communications and marketing efforts.
  12. Develop, mentor and lead staff members.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage all processes and tasks in the department.

Experience: Minimum eight (8) years of experience in marketing preferred. Previous managerial/supervisory experience required. Previous experience in sports and entertainment strongly preferred.

Education: Bachelor’s degree in Marketing, Communications, or similar field is required.  

Specialized Knowledge, Licenses, etc.: Passion for NBA basketball preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours, staff may be required to attend Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is both sedentary and active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the building both on event days and non-event days. Staff may occasionally move items weighing up to 30 pounds.

Travel

This position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Digital/New Media Sales
Interactive Designer/Developer Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Interactive Designer- Developer Associate

Department: Digital Media

Reports to: Senior Director of Digital Media

FLSA Status: Full-Time/Temporary/Exempt

Date Modified: 4/15/2016

Position Summary/Objective: The individuals in this role will be a critical part of the marketing and communication team, supporting the organization through all web properties of Timberwolves.com and Lynxbasketball.com. Individuals in this role will assist from the site map and design phase all the way to the development stage as well as completing daily maintenance on the web properties for the organization.

Essential Functions: Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Maintain all web properties daily and assist in keeping content as up to date as possible. 
  2. Create visual appeal for all social media outlets, as well as daily content.
  3. Develop new web properties essential to the needs of the organization from start to finish including the planning and processing stages.
  4. Work with all departments on digital presence, including support of Corporate Partnerships and Marketing efforts.
  5. Develop and research new strategies and technology to support web traffic and analytics.
  6. Execute marketing and sales strategies seamlessly through the web properties.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Experience working with XHTML, CSS, JavaScript, HTML5, JQuery, XML, RSS, Adobe Creative Cloud and/or Creative Suite (Photoshop, Illustrator, Dreamweaver, etc.).
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum two (2) years of design and development experience required. 

Education: Bachelor’s degree or equivalent combination of education and experience preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of the professional sports industry is preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff will work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes or other items weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Representative - Oklahoma City Thunder (Oklahoma City, OK)

The Inside Sales Representative works as part of the Thunder sales team to help create an exciting in-arena atmosphere by connecting with fans and optimizing ticket sales for Oklahoma City Thunder and Oklahoma City Blue home games via phone calls, office appointments and arena visits.

Essential Duties and Responsibilities:

  • Meet the established sales objectives including structured execution of sales calls, setting up in-arena visits and outside appointments

  • Play a prominent role in grassroots sales efforts for both the Oklahoma City Thunder and our development league team, the Oklahoma City Blue

  • Make a minimum of 70 outbound sales calls each day with the goal of establishing new contacts and ticket revenue

  • Complete 3-5 face-to-face appointments per week

  • Identify business opportunities by attending professional and personal networking events

  • Meet and exceed weekly and monthly sales goals

  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities

  • Uphold the team-first culture of the Sales and Service department by working in conjunction with coworkers to meet both individual and departmental goals

  • Maintain good attendance and punctuality

  • Other duties as assigned

     

Qualifications and Requirements:

  • Must be highly motivated to start a career with a professional sports team

  • High level of professionalism, competitiveness, positive attitude and an eagerness to learn

  • Friendly and professional telephone manner

  • Effectively express ideas verbally and in writing

  • Bi-lingual in English and Spanish preferred

  • Must be self-motivated and highly engaged, ready to exceed expectations on a daily basis

  • Must be able to generate original and imaginative solutions to business opportunities

  • Must be able to work a flexible schedule, including regular office hours as well as evenings, weekends and holidays as required by the game schedule

 

This is a full-time, non-exempt position reporting to the Manager, Inside Sales. 

The Professional Basketball Club, LLC is an Equal Opportunity Employer.


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

The Premium Sales Executive is responsible for maximizing revenue by selling Luxury Suites, Loge Boxes, Chase Suite Seats, MVP Tables, Hospitality Rental/Suites, Icon Suite Memberships, Orlando Magic Gala Tables, Courtside and Ultimate seats at the Amway Center.

  

JOB RELATIONSHIPS

  • Reports To:     Premium Sales Director                                
  • Indirectly Reports To:   N/A
  • # of Direct Reports:  N/A

      • FT Staff:

      • PT Staff:

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities Yes: 
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Proactively prospect, present, and close suite leases, loge box, MVP table and other premium products offered by the Amway Center.
  • Conduct face to face appointments to gain business insight and comfort recommending a specific product to fit goals of prospective clients.
  • Ability to deliver presentations to high-level executives with a focus on providing business solutions through Amway Center offerings.
  • Schedule, coordinate, and conduct client meetings through cold calling, appointments and networking.
  • Meet and/or exceed weekly/monthly sales and activity goals.
  • Maintain detailed records in CRM to support sales efforts as defined by the organization.
  • Active role in the Orlando Magic game day experience to develop relationships and generate new leads.
  • Work majority of Orlando Magic home games and sales events to develop and maintain relationships with clients and generate new leads.
  • Demonstrate commitment to teamwork and work synergistically to achieve department and organization goals.
  • Provide exceptional customer service.
  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

N/A

QUALIFICATIONS

  • Bachelor degree or professional equivalent experience required.
  • Minimum of 2 years proven sales experience required; in premium sales, ticket sales or related field preferred.
  • Excellent public speaking and presentation skills required.
  • Experience with ticket inventory software programs (I.E. Archtics, CRM, SAS) preferred.
    • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
Sales Associate (October Start Date) - Philadelphia 76ers (Philadelphia, PA)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Financial/Data Analyst
Business Intelligence Analyst - Philadelphia 76ers (Philadelphia, PA)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Philadelphia 76ers are seeking a Business Intelligence Analyst.  Candidate will need 1 to 2 years, or relevant course experience administering analytics and business intelligence initiatives. Candidate will partner with the Sales, Strategy, and, Marketing departments in order to effectively manage single game sales efforts on to optimize revenue and inventory flows.  Candidate will also create core reporting structures to ensure that relevant stakeholders are kept up to date on pacing towards organizational goals.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

 

Responsibilities include, but are not limited to the following:

  •  Manage data flows from Stubhub regarding the ticketing sales platform. Data flows will include sales and revenue information, in addition to inventory and price changing data sets.
  • Determine critical data elements to develop and append to existing data sources to gain deep insights into business processes.
  • Create customized views and metrics via Microsoft SQL Server data sets via Microsoft Azure to examine and measure business progress.
  • Develop Business Intelligence tools and dashboards in Tableau to deliver KPI to relevant stakeholders.
  • Continuously monitor sales and inventory progress of the Stubhub platform and generate recommendations to the changing of prices to drive incremental revenue
  • Perform ad hoc analyses as needed for the Sales, Marketing, Strategy, and CRM departments.
  • Translate sales and marketing engagement strategy to CRM applications.
  • Partner with Director of Analytics and Insights to ensure that departmental data management strategy is being adhered to.
  • Partner with Director of Analytics and Insights to develop predictive analytics modeling techniques and tools
  • Research new technologies and submit proposals to constantly evolve Business Intelligence and Analytics application framework.
  • Research best practices and methods for data science initiatives
  • Collaborate with database warehouse vendors and consultants to help UAT new data sources.
  • Collaborate with Director of Analytics to provide insights using internal reports and analytical models built within business intelligence tools.
  • Collaborate with CRM Coordinators to develop data projects within the Salesforce CRM system.

Qualifications (educational, experience and basic knowledge requirements):

 

  • Knowledge of sports business inside sales process.
  • Ability to translate real world situations into mathematical models
  • Proficiency in Microsoft Excel (pivot tables, basic formulas, linking documents, import/export of data).
  • Experience with Tableau, SQL Server, Excel, and R a plus.
  • Must be able to synthesize large data sets and derive insights in a timely manner
  • Must be able to translate complicated statistical analyses into coherent descriptions for team members working in other business functions
  • Must be a strategic and critical thinker who is dynamic, forward thinking, extremely analytical and well organized.
  • Must have the drive to research new technologies to help business find new ways to track KPIs.
  • Must possess outstanding problem solving capabilities to address and resolve issues that face a growing enterprise.
  • Must be able to work late hours and on weekends to complete critical business projects/initiatives.
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information.
  • Must be flexible & reliable team player, both within own department and within company as a whole.
  • Must possess a strong ability to manage one’s own time and prioritize tasks.
  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.

·         Must have at least a Bachelor’s Degree

Special Position Requirements:

·         May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

·         The incumbent primarily works in an office environment, however, is expected to attend events that may take place on weekends and holidays. 


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Sales, Service, & Marketing: Ticket Sales
Group Event Sales Fall Intern - Philadelphia 76ers (Philadelphia, Pa)

Philadelphia 76ers – Group Event Sales Intern

Status: 2016-17 Philadelphia 76ers Season Internship
Department: Sales, Group Events
Location: Philadelphia 76ers Front Office (Philadelphia, PA)
Dates: October 2016 – April 2017
Compensation: Paid Internship

The Philadelphia 76ers Group Event Sales team lives by the phrase, “Live Elite.” Not only does that mindset permeate throughout the department each and every day, but the standard is to be the number one Group Event Sales team in the NBA. After receiving the 1st pick in the NBA draft, the Sixers signed Ben Simmons to join the rest of our young talent including Joel Embiid, Jahlil Okafor and Nerlens Noel. There is no better time to be a part of the 76ers front office as we take over the city of Philadelphia. This internship will help you identify what it takes to be successful in the professional sports industry while guiding you through a fun and diligent program. We have a work hard play hard mentality, where we will set you up for success to eventually thrive in this industry. Those who are dedicated to jump starting their career and getting a leg up in the industry, are strongly encouraged to apply.

Requirements:
•    Current undergraduate student at an accredited college or university
•    Minimum commitment of 20 hours per week
•    Must be able to attend a majority of games
•    Effective communication skills and interpersonal skills
•    Strong leadership and organizational skills
•    Ability to multi-task
•    Ability to work with deadlines
•    Ability to maintain a flexible work schedule (holidays, evenings)
•    Coachable
•    Strong time management and organizational skills
•    Demonstrate an enthusiastic, positive and outgoing personality

Job Responsibilities:
•    Assist with execution of all game night exclusive 76ers Fan Experiences 
•    Attend every home game 
•    Assist with development and execution of sales events
•    Aid in the development of group reporting
•    Provide Group Account Executives with support in activating special events
•    Prospect new business for sales department
•    Provide a high level of service to all accounts
•    Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc.
•    Must have the ability to hand multiple projects 
•    Assist with other group duties as assigned
•    Workable knowledge of Microsoft Office programs including: Word, Excel and Power Point 


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Financial/Data Analyst
Business Analyst - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns seek a Business Analyst to join the Analytics department.  The role will have a marketing and data modeling focus to drive strategy and provide analytical insight for the rest organization.

Primary (Essential) Duties

  • Evaluate marketing promotions, channels and advertising spend
  • Execute data ingress and exports for customer segmentation via marketing, mobile and iBeacon platforms
  •  Facilitate data capturing via social, digital, web and E-mail channels
  • Perform advanced data modeling and forecasting in areas including but not limited to revenue projections, customer lifetime value and retention
  • Oversee merchandise analytics including inventory management, reporting and dashboard development
  • Perform high level reporting and analysis for Marketing Partnerships as needed
  • Support research efforts through survey design and analysis

Knowledge, Skills and/or Abilities

  • Advance skills in Microsoft Excel and PowerPoint
  • Strong presentation skills and particular expertise in designing effective charts, graphs and tables
  • Strong attention to detail
  • Knowledge of statistics and data modeling techniques
  • Ability to work with large data sets and a relational database system
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Experience/Education Requirements

  • Bachelor's degree required
  • 1-3 years successful experience in a consulting, business analyst, or similar role preferred
  • Experience using advanced visual presentation tools (Tableau/Spotfire) a plus
  • Familiarity in data modeling/forecasting using large data sets 
  • Technical experience in SQL; other programming languages a plus
  • Technical expertise in SAS a plus

Working Conditions and Physical Demands:

  • Traditional business hours with occasional weekends, evenings, some holidays and some overtime to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Marketing
VP,Marketing - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Direct all aspects of Marketing for the Phoenix Suns, Mercury and US Airways Center.  Oversee Brand Management, Advertising, Creative Services, Consumer Promotions, E-Marketing, Ticket Sales & Service support programs, Marketing Partnership support and cross company strategic initiatives. 

Primary (Essential) Duties

  • Institute and establish a culture and level accountability with the Marketing Team through your daily leadership and management of the Team Members via transparency and communication
  • Proactively produce and execute all marketing plans with the ability to focus on enhancing all revenue opportunities
  • Brand development and stewardship
  • Execute advertising and media buying strategy
  • Proactively develop and execute promotional plan
  • Develop brand platform & annual campaign to activate throughout multiple company initiatives and communication channels in a collaborative way that drives synergy to all parts of the Suns and Mercury business units
  • Help guide a creative and innovative Game Presentation for all Properties associated with Suns Legacy Partners (Suns, Mercury, Rattlers and Northern Arizona Suns)
  • Help to enhance all community relations through enhance alumni relations, in market executions, and contribute to developing a strategic plan to merchandise all of our efforts to the marketplace to build brand equity in the community
  • Develop and execute programs for individual ticket sales and ancillary revenue opportunities including merchandise and Levy vendor relationships
  • Collaborate with Marketing Partnership Team as well as Marketing Partners to activate and extend Suns brand
  • Collaborate with Ticket and Premium Sales and Service to support and provide innovative and creative Campaigns to enhance our platforms and drive revenue
  • Lead key company initiatives and events to foster fan engagement
  • Ability to develop, monitor and evaluate marketing campaigns and efforts via analytics that measure the results and degree of success within our marketing efforts
  • Enhance synergy and communication between Marketing and our Team’s Community and Public Relations efforts via proper runway and communication to maximize our overall strategic efforts

Knowledge, Skills and/or Abilities

  • Effectively and collaboratively communicate clearly among all internal and external constituents
  • Quantitative and qualitative analytical skills and research interpretation
  • Excel, Word and PowerPoint capabilities
  • Proven leadership & management capabilities
  • Must have good vision for art and design direction
  • Must have strong written and verbal communication skills
  • Ability to proactively plan and execute on efficient and effective timelines throughout our business cycle

Experience/Education Requirements

  • 7-10+ years of experience
  • Bachelor’s degree in Business and/or Marketing or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs
  • Must be able to stand for extended periods
  • Must be able to lift and move 25lbs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Director, Membership Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Title:

Director-Membership Sales

Job Purpose

As the Director of New Membership Sales you’re responsible for all sales of New Memberships (Season Tickets) for Suns and Mercury. You will be asked to build a Business Plan and execute the new membership sales campaign for both properties. Also, you’re responsible for leading the strategy around recruiting, training and developing our New Business Team and Season Sales staffs. In addition, you are tasked with taking the lead on in game selling, and running new sales events.

Primary (Essential) Duties:

  • Recruit, hire, train, coach & develop a staff of Account Executives & Sales Consultants
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Suns & Mercury games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities:

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  •  Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements:

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all Suns and Mercury home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Community Relations
Community Relations Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (phoenix, az)

Job Purpose

The Community Relations Manager will manage the CR Coordinator and Intern which are responsible for coordinating appearance and special events in the community.

Primary (Essential) Duties

  • Supervise the Community Relations Coordinator, Mascot and Intern to include but not limited to hiring, distribution of work, scheduling, development, training, resolving grievances and discipline and termination when needed
  • Ensuring that PATS (Player Appearance Tracking System)and NBA cares numbers are updated and accurate both internally and in reporting to the NBA
  • Manage current and/or retired Suns player appearances and internally reporting on appearances
  • Manage autographs from Suns players
  • Managing inventory of autographed items and giveaway items to include ordering supplies, distribution of items and organization of storage spaces
  • Managing, planning and executing special events to include working with other departments to ensure that we have needed staff and talent, working with community contacts and vendors, set up, writing scripts and run of shows for event and emcee duties
  • Respond to community request for Suns support through email, phone and in-person communication
  • Maintain good relationships and standings within the Arizonan community through our contacts
  • Work with other departments within the organization to provide community assets and talent
  • Manage mascot’s schedule including working with other departments to garner information for a requested event, communication with external community partners regarding scheduling the mascot and disseminating information to scheduled staff
  • Execute monthly Community Newsletter including executing decisions on content, writing copy, deciding placement and laying out photos.
  • Manage department and mascot social media
  • Mange relationship with Group Sales Department including executing events requiring the use of community assets, contacts and talent, reporting on events and creating sellable group programs
  • Execute design needs for the department including player thank yous, the community wheel, Community Newsletter and annual departmental report

Knowledge, Skills and/or Abilities

  • Experience coordinating special events
  • Excellent organizational and multi-tasking skills
  • Strong verbal and written communication skills ?

Knowledge, Skills and/or Abilities 

  • Experience coordinating special events
  • Excellent organizational and multi-tasking skills
  • Strong verbal and written communication skills

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Traveling to and from events required
  • Extended periods of standing
  • Some events may be outside and may be exposed to extreme temperatures

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Corporate Development Manager - Sacramento Kings (Sacramento, CA)

Title: Corporate Development Manager

Department: Corporate Partnerships

Reports To:  Sr. Director Premium & Corporate Development

FLSA Status: Non-Exempt

Capsule Position Description:  Responsible for generating new business revenue through premium sales and corporate partnerships for the Sacramento Kings and the new Golden 1 Center. Position will also be responsible for new business developed through season tickets, partial plans, and suites/loft plans via phone, networking events and face to face presentation.

Key Responsibility Areas (KRA’s):

  1. Prospect new business within assigned categories.
  2. Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and potential partner presentations and proposals.
  3. Negotiates and finalizes the contractual process.
  4. Pro-actively provide service to partners and potential partners by identifying, addressing and exceeding expectations while maximizing value and ensuring return on objectives.
  5.  Identify and sell available premium inventory ticket products at Golden 1 Center.
  6.  Meet all daily and weekly goals as it relates to activity levels (calls, appointments, prospecting, etc).
  7. Meet and exceed all weekly, monthly and annual goals related to new business and retention.
  8. Generate qualified leads via outbound phone calls, face-to-face meetings, in-game entertainment and networking.
  9. Develop and maintain updated, concise weekly sales reports for all Premium Products and Corporate Partnerships.
  10.  Involvement in game day activities, promotions and sales for all events.
  11. Facilitate special projects as assigned.
  12. Additional related duties as assigned.

Qualifications and Requirements:                   

·         Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.

·         Previous sales experience a must.

·         Must be able to develop and maintain corporate relationships, with senior level managers/clients.

·         Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

·         Must be highly organized with ability to multi-task.

·         Must have strong interpersonal communication skills.

·         Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

·         Strong customer service and interpersonal skills.

·         Must be proficient in Salesforce, Archtics, MS Word, Excel, PowerPoint and Outlook.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Tell me about your previous sports sales experience (specifically premium products and partnerships)?
3. What are your salary requirements?


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Sales, Service, & Marketing: Database Marketing/Analytics
CRM Manager - San Antonio Spurs (San Antonio, Tx)

This position is responsible for the training, implementation and customization of CRM software and applications within SS&E. The eligible candidate will oversee the ongoing management and optimization of SS&E’s database marketing and customer relations systems with a focus on growing adoption, creating efficiencies, and driving revenue. The eligible candidate will service and deal with a diverse group of important clients and visitors as well as internal contacts at all levels; independent judgment is required to plan, prioritize and organize diversified workload. 

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Oversee day-to-day duties of CRM management, such as pulling lists, launching sales/renewal campaigns and building adhoc campaign
  • Strategic development and documentation of business rules related to the input of data, lead management, sales processes, customer segmentation, customer communication, and others.
  • Responsible for implementing ongoing user training and continual monitoring of data entering the system to ensure data hygiene and user compliance to established business processes.
  • Assist in the development of sales and marketing campaign strategies through an understanding of customer preferences exposed by available data.
  • Continuously expand the amount of available information through new data collection methods and integration of necessary 3rd party data sources.

Qualifications: 

  • Bachelor’s degree in business, information systems, or related field
  • At least two years of industry experience working with Microsoft Dynamics CRM is required
  • Experience with initial MSCRM installation and business configuration is preferred
  • Experience with and Hosted Archtics/TM preferred
  • Knowledge of Structured Query Language (SQL) is a plus
  • Understanding of CRM as it relates to sales, marketing and email marketing functionalities
  • MSCRM Certification a plus
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Strong teamwork aptitude required.
  • Strong customer service skills required.
  • Strong good oral and written communication skills
  • The ability to work independently and coordinate multiple tasks.
  • Must have the ability to work some nights, weekends, and holidays

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Do you possess a Bachelor’s degree in business, information systems, or related field?
3. Do you possess at least two years of industry experience working with Microsoft Dynamics CRM?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Manager - San Antonio Spurs (San Antonio, Tx)

Primary responsibilities include continuous recruiting, hiring, training, and development of inside sales staff with the focus of generating, maintaining and increasing Full Season, Partial and Group Ticket Sales for all Spurs Sports & Entertainment franchises including Stars, Spurs, Rampage, SAFC and AT&T Center Events.  Provide extensive customer service training and continual development of relationships with customers with retention as the primary goal. Possesses the ability to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Recruit, train, lead and develop Inside Sales Representatives including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring and evaluating new sales staff on a continuous basis.
  • Develop sales strategies, procedures and processes for all Inside Sales Staff and create a Sales Manual and Training Guide that includes standard processes, best sales practices, protocols, reporting, tracking, prospecting, event scheduling/success and other applicable guidelines for training, accountability, and consistency purposes.
  • Identify, explore, and research new season ticket and group sales target markets and sales opportunities.
  • Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
  • Implement customer service principles and systems that permeate all ticket sales functions across all SS&E properties with customer retention as the primary goal. Customer service programs must be developed and implemented with the goal of building loyalty to all SS&E properties by utilizing standard practices such as seat visits, customer service calls/programs, and timely follow-ups with thank you cards, courtesy calls and other customer outreach tools
  • Establish, maintain and grow internal relationships, including but not limited to, franchise ticket sales management, season ticket and premium services, sponsorships, partnership activation, community responsibility, human resources, game and building operations, marketing and security.
  • Track and report daily and weekly sales and provide to the Vice President of Ticket Sales and Services.
  • Coordinate and follow up with all necessary SS&E departments to ensure all customer service and sales opportunities are met.
  • Attend, contribute and participate in weekly sales department meetings as well as a weekly meeting with the Group Sales Manager.
  • Assist the Group Sales Manager and Franchise Sales Managers with the creation, planning, communication, and implementation of all special projects, promotions, and programs.
  • Other duties as assigned 


Qualifications: 

  • At least 5 years of marketing and sales experience in sports or entertainment
  • 1-2 years supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
  • Proficient with Microsoft Office (Word, Excel & PowerPoint)
  • Proficient with Ticket Master Archtics Ticketing System preferred
  • Understanding of lead management system and data capturing systems ( Sales Genie,   Turnkey Prospector)
  • Excellent verbal and written communication skills
  • Must be able to prioritize work when given multiple projects
  • Ability to work in a dynamic team environment with all levels in the organization
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. How many years of relevant work experience do you hold?
5. Have you previously worked for a sports team? If so, what team and position?


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Sales, Service, & Marketing: Game Operations/Presentation
Franchise Game Operations Coordinator - San Antonio Stars (San Antonio, Tx)

The eligible candidate will service and interact with a diverse group of clients; both internal and external.This position will oversee the game presentation of the San Antonio Rampage (AHL) and San Antonio Stars (WNBA), working with internal stakeholders. It is important for this candidate to be able to coordinate the game-scripting, conception, planning, and execution of all elements over the course of a season through internal and external contacts (sponsors, contestants, season ticket members, etc.) as well as prioritize and organize a diverse workload.

This position will also be responsible for providing support to the Director of Business Operations regarding game presentation, communication, and budgeting. The eligible candidate should meet the following qualifications, including but not limited to: direct Rampage and Stars games, manage multiple working documents, make quick decisions, maintain a professional demeanor and positive attitude, have strong organizational skills, and manage multiple personalities of direct and indirect reports.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Game directing for San Antonio Rampage and San Antonio Stars – direct different areas of game presentation (audio, cameras, graphics, spotlights, LEDs, promotions, mascots, announcers, and entertainment teams) during all Stars and Rampage games.
  • Oversee the game presentation for San Antonio Rampage and San Antonio Stars franchises – includes all rules/guidelines for in-game execution, including entertainment teams, Game Crew, and part time staff on a game night, as well as meeting with different departments to assist in planning of upcoming games.
  • Oversee game scripts and public address announcements for in-game use – working with sponsorship, marketing, and ticket sales departments to fulfill all contractual obligations.
  • Game day supervisor of San Antonio Rampage Ice Girls and San Antonio Stars Star Squad – staying in constant communication with choreographers of each dance team and managing team performance.
  • Oversee in-arena hosts and PA announcer for San Antonio Rampage and San Antonio Stars – provide feedback to in-arena hosts and PA announcer regarding performance.
  • Other Duties as assigned.

Qualifications: 

  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
  • Ability to prioritize multiple tasks and support multiple high level positions.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Demonstrate poise, tact and diplomacy
  • Strong teamwork aptitude required
  • Strong customer service skills required; both internal and external
  • Strong oral and written communication skills
  • The ability to work independently and coordinate multiple tasks
  • Stand/sit/walk for long periods of time.
  • Ability to lift/push/pull 25 lbs. on a regular basis
  • Ability spend over 8 hours working on certain days
  • Minimum Bachelor’s college degree
  • Minimum 1-2 years event experience
  • Preferred 1-2 years game presentation experience

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
3. What is your highest level of education?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Vice President of Corporate Partnerships - Texas Legends (Frisco, TX)

Description:

This position requires a dynamic, professional, energetic, creative sales leader with a successful selling track record (preferred) in collegiate, minor league and/or professional sports. This position represents one of the key sales roles within the framework of the franchise structure, responsible for helping the franchise meet its financial goals while delivering the highest level of customer service possible.


Responsibilities include:


• Responsible for solicitation, presentation and procurement of annual sponsorship sales.
• Responsible for the direct sales of partnership and advertising packages that may include the following: stadium signage, tickets, group hospitality, parking, merchandising opportunities, promotions, radio, internet and game program advertising, events, and others elements.
• Responsible for generating and developing new business through leads lists, name collection activities, cold calls, networking events, speaking engagements, etc.
• Maintain a high standard of integrity during the sales and service process with each Corporate Partner or potential Corporate Partner.
• Assist in the fulfillment aspect of all partnership accounts.
• Keep accurate sales files, customer services files, call reports, appointment schedule reports, and prospect reports
• Maintain weekly communication on all activity reports.
• Prepare sales proposals.
• Follows and ensures implementation all team sales programs.
• Assist with the development of team sales databases.
• Assist with the sales campaigns.
• Works with Corporate Partner Services and Event Services to implement sales themes, promotions, and events.
• Learn partner objectives, sales, marketing & community development initiatives as well as hot buttons related to partner needs, wants and likes and dislikes.
 

Ideal Candidate will be:


• Professional, aggressive individual willing to lead by example.
• Highly motivated with a desire to break new ground in the NBA Development League
• Comfortable and confident on the phone or in individual/group presentation settings.
• Strong communication and computer skills (Microsoft Word, Excel and Powerpoint preferred).
• Detail-oriented and organized; ability to handle several projects at once.
• Documented sports sales experience (minimum of 2-3 years) with a collegiate, minor league and/or professional sports team is preferred.
• Passionate about basketball and willing to promote the product throughout the marketplace.
• Has excellent listening and relationship selling skills.
• Available to work long hours, weekends and/or holidays.


Benefits include:


• Competitive health and dental coverage.
• Commission structure.
• Position is dependent upon level of experience.
 


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Sales, Service, & Marketing: Ticket Operations
Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

General Description:
Position Start date:   October 1st, 2016
Position End Date:   Conclusion of Houston Rockets 2016-2017 season        

The Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket repirnts, exchanges, and upgrades.  Weekly the Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Handle outbound and inbound will call requests.

  • Interact with guests to answer questions and resolve ticketing issues.

  • Ability to handle cash and credit card transactions and keep a balance cash drawer.

  • Receive and file event will call

  • Maintain and stock supplies for the box office windows

  • Review and respond to customer inquiries (voicemail and email)

  • Prepare box office windows for events

  • File and maintain refund requests and will call forms.

  • Monitor ticket stick levels in the kiosk and refill as needed.

  • All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills

  • Excellent verbal communication skills

  • Ability to work under pressure

  • Prior use of Veritrix or similar ticket system preferred

  • Previous box office experience preferred.

  • Bilingual in Spanish a plus.

  • Ability to work days, Monday through Friday, 8:30 am – 6:00 pm
     

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

 

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

LOCAL CANDIDATES ONLY*

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No - Ability to work days, Monday through Friday 8:30 am – 6:00 pm


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Sales, Service, & Marketing: Ticket Operations
Game Night Staff, Ticket Operations - Warriors (Oakland, CA)

About the Position:

The Golden State Warriors Ticket Operations department is searching for outgoing, personable and dependable individuals to assist in the box office operations during home games at Oracle Arena.  This is a part-time, seasonal position.

 

Key Responsibilities:

  • Assist in box office setup and closure
  • Maintain and stock supplies for the box office windows on game days
  • Service guests with the highest degree of customer service, courtesy, professionalism, thoughtfulness, sincerity and enthusiasm
  • Greet guests as they approach the box office, answer questions and direct guests to appropriate locations
  • Distribute will call tickets in an efficient and accurate manner, adhering to tight protocol
  • Assist in resolving guest conflicts and complaints
  • Other duties as assigned by ticket operations staff

Requirements:

  • 6-12 months of public-facing customer service experience
  • Highly organized, detail-oriented and possess a strong work ethic
  • Ability to work both independently and on a team
  • Operate well under pressure
  • Proactive problem-solver
  • Interpersonal skills to work with many different personalities
  • Ability to handle multiple tasks simultaneously
  • Prior cash handling experience
  • Be able to work a flexible schedule including nights, weekends, and holiday
  • Attend all home preseason, regular season, and playoff games

Physical Requirements:

  • Physically able to stand and walk for several hours at a time
  • Ability to lift fifty (50) pounds or more

Note: This position was originally posted on the Golden State Warriors employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Golden State Warriors employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Executive (Ongoing) - Windy City Bulls (Hoffman Estates, IL)

POSITION OVERVIEW:

The Windy City Bulls are always seeking highly motivated, experienced and dedicated sales candidates to consider for future Ticket Sales Executive roles. Ticket Executives work as members of the ticket sales staff to sell season tickets, Premium plans, partial season plans and group packages via phone calls, face-to-face appointments and special events. Candidate must be a team player willing to help out wherever they are needed, including other departments within the organization.

If you are interested in working in sales for a professional sports franchise, and would like to be considered for future roles, please apply via the link below. We will be reviewing candidates from time to time and will reach out if your qualifications match any upcoming roles.  

KEY RESPONSIBILITIES:

The Ticket Executive will be responsible for fulfilling the following:

  • Meet and exceed department and individual sales goals for the organization.
  • Proactively create new business opportunities through existing customers, prospecting and CRM leads.
  • Develop new contacts with groups and organizations via phone calls, networking events, and face-to-face presentations that lead to sales of season tickets, partial plans, group ticket plans and corporate sponsorships.
  • Develop and maintain a database of potential group and season ticket customers.
  • Renew and service all group, season ticket and single game ticket clients.
  • Assist with group events/initiatives, sales department hospitality and guests before and during games.
  • Make phone calls during the season and off-season to maintain personalized, consistent contact with season ticket holders and group leaders.
  • Work with the Box Office to print tickets, update reports, etc.
  • Perform other customer service and operational duties in season as assigned. May be responsible for spending time on a non-ticket sales function as part of this role.

 QUALIFICATIONS:

  • Bachelor’s Degree with business focus or equivalent work experience
  • 1-2 years of experience in minor league sports team sales, general business sales, or sports management is preferred
  • Proficient in Microsoft Office software programs, as well as CRM and ticketing software; expertise in Paciolan Ticketing System a plus
  • An enthusiastic and collaborative team player with a positive attitude and strong work ethic
  • Highly organized, detail-oriented and strong time management skills
  • Excellent verbal/written communication skills with the ability to present ideas clearly and concisely
  • Ability to work flexible hours, including nights, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience selling tickets for a professional minor league sports franchise? [Yes/No]
2. If yes, have you focused on a particular area of ticket sales (i.e. season tickets, groups)?
3. If yes, what did you generate on average annually in personal sales?


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