Current available jobs in Sales, Service, & Marketing:


» Business Analyst - Charlotte Hornets (Charlotte, NC)
» Business Analyst - Charlotte Hornets (Charlotte, NC)
» Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)
» Account Manager, Partnership Activation - Charlotte Hornets (Charlotte, NC)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Corporate Partnerships and Service Assistant - Delaware 87ers (Wilmington, DE)
» Entertainment Manager - Erie BayHawks (Erie, PA)
» Game Operations Crew Member (Red Ops) - Houston Rockets (Houston, TX)
» Marketing Associate - Houston Rockets (Houston, TX)
» Community Relations & Player Programs Assistant - LA Clippers (Los Angeles, CA)
» Community Relations Coordinator - LA Clippers (Los Angeles, CA)
» Community Relations & Foundation Development Manager - LA Clippers (Los Angeles, CA)
» Manager/Director, Corporate Partnership Sales - Maine Red Claws (Portland, ME)
» Digital Marketing & Email Coordinator - Memphis Grizzlies (Memphis, TN)
» Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)
» Grizzlies TEAM Mentor Program Site Representative (Part-Time: 10-12 hours per week) - Memphis Grizzlies (Memphis, TN)
» Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Coordinator, Corporate Partnerships- Full Time - Miami HEAT (Miami, FL)
» Account Manager, Premium Client Service - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Account Manager, Corporate Partnerships (Service)- Full Time - Miami HEAT (Miami, FL)
» Sales Associate - Milwaukee Bucks (Milwaukee, WI)
» Group Sales Coordinator - Milwaukee Bucks, LLC (Milwaukee, WI)
» Director, Digital Media - Monumental Sports & Entertainment (Washington, DC)
» Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)
» Director, Corporate Partnership Sales - Monumental Sports & Entertainment (Washington, DC)
» Specialist, CRM - Monumental Sports & Entertainment (Washington, DC)
» Manager, Corporate Sales - Monumental Sports & Entertainment (Washington, DC)
» Game Night Staff - 50/50 Raffle (Part-Time) - Monumental Sports & Entertainment (Washington, DC)
» Senior Partnership Activation Account Manager - Oklahoma City Thunder (Oklahoma City, OK)
» DIRECTOR, DIGITAL AND TICKET MARKETING - Philadelphia 76ers (Philadelphia, PA)
» Sales Associate - Philadelphia 76ers (Philadelphia, PA)
» Group Events Coordinator - Philadelphia 76ers (Philadelphia, PA)
» Group Events Specialist - Philadelphia 76ers (Philadelphia, PA)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Basketball Video Assistant Analyst - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Director of Event Services - Rose Quarter & Moda Center - Portland Trail Blazers & Rip City Management (Portland, OR)
» Director of Rip City Group Sales - Portland Trail Blazers & Rose Quarter / Moda Center (Portland, OR)
» Manager, Inside Sales - Sacramento Kings (Sacramento, CA)
» Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)
» New Arena Account Manager, Ticket Services - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Director of Business Development - Texas Legends (Frisco, TX)
» Guest Services Manager - Toyota Center/Houston Rockets (Houston, TX)



Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analyst will be responsible for quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. The successful candidate will provide data and analysis to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ticket Sales

·         Perform revenue forecasting and trend analysis on ticket sales

·         Utilize primary and secondary market ticket data to make ticket pricing recommendations

·         Analyze retention and identify at-risk accounts

Sponsorship

·         Generate sponsor surveys and analyze responses

·         Use survey and social media data to perform asset valuation  

Email/Marketing

·         Analyze buyer behavior trends across various marketing channels

·         Investigate email performance statistics and make recommendations

Database/CRM

·         Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers

·         Evaluate sales rep performance and provide feedback

Present findings to all levels of management

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university.
  • Strong quantitative, business, financial, and modeling skills
  • Deep experience working with statistical software packages (R, SAS, SPSS, etc.)
  • Deep experience with Microsoft Excel and PowerPoint
  • Problem-solving abilities
  • Strong communication and presentation skills
  • Detail-oriented
  • Computer programming experience preferred

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analyst will be responsible for quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. The successful candidate will provide data and analysis to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ticket Sales

·         Perform revenue forecasting and trend analysis on ticket sales

·         Utilize primary and secondary market ticket data to make ticket pricing recommendations

·         Analyze retention and identify at-risk accounts

Sponsorship

·         Generate sponsor surveys and analyze responses

·         Use survey and social media data to perform asset valuation  

Email/Marketing

·         Analyze buyer behavior trends across various marketing channels

·         Investigate email performance statistics and make recommendations

Database/CRM

·         Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers

·         Evaluate sales rep performance and provide feedback

Present findings to all levels of management

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university.
  • Strong quantitative, business, financial, and modeling skills
  • Deep experience working with statistical software packages (R, SAS, SPSS, etc.)
  • Deep experience with Microsoft Excel and PowerPoint
  • Problem-solving abilities
  • Strong communication and presentation skills
  • Detail-oriented
  • Computer programming experience preferred

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Membership
Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Season Ticket holder’s accounts as well as providing exceptional service.  Position will interact with vendors, clients, and internal departments to fulfill Season Ticket holder requests and obligations.  Position will also assist with renewal process for all Season Ticket holders.  The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary liaison between season ticket holders and organization/arena providing exceptional customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of season ticket holder’s accounts
  • Assist in securing payments from season ticket holders and other ticket packages
  • Process season ticket holder additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling season ticket holder requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts
  • Perform administrative functions as needed
  • Create and maintain service/renewal reports
  • Update and maintain season ticket holder information in company database
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of
  • the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, Powerpoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Detail oriented
  • Ability to multi-task
  • Working knowledge of Ticketmaster

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Sponsorship Services/Activation
Account Manager, Partnership Activation - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for assisting the Director, Partnership Activation with all day-to-day activities of the department.  Position will interact with vendors, clients, and internal departments to fulfill contractual obligations as well as assist with renewal process for all partners.  The ideal candidate will have previous agency or team experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as account manager and develop relationships on partnership assigned accounts
  • Assist with various corporate partnership accounts and projects as assigned
  • Plan partner events as assigned which may include pre-game receptions, kids clinics, and in-game promotions
  • Prepare department documents as needed, including expense reports, account budgets, letters, contracts, spreadsheets, etc.
  • Create mid-season partner recap books for assigned accounts
  • Update and maintain department data in company approved database systems, including deal points and payment schedules
  • Utilize CRM system to track all activity related to partners 
  • Assist with in-game department responsibilities and duties
  • Assist director with league requests and proposals
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s in Marketing or related degree from an accredited college or university
  • Previous agency or team experience is preferred
  • Strong computer skills, specifically in Microsoft Word, Excel and PowerPoint
  • Presents self in professional manner and has ability to interact with all levels of organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Sales- Ability to sell incremental programs to existing partners
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Ability to multi-task is essential
  • Required to work extended hours including evenings, holidays, and weekend work
  • Travel may be required
  • Ability to lift and manage equipment and supplies required
  • Ability to work in a fast-paced environment

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus in New Business Development who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages
2. Sell business partner packages and hospitality area memberships to businesses
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Make 60+ outbound phone calls on a daily basis
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Attend networking events to grow prospect pool of potential clients
11. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Premium/Suite Sales
Premium Sales Account Executive - Dallas Mavericks (Dallas, TX)
  • Description

    If you have a competitive personality, a proven track record of success in sales and excellent communication skills, we invite you to apply for this premium ticket sales position.  Main responsibility will be selling premium ticket products, including season ticket packages, theater boxes, nightly suite rentals and season suite leases.

    Job Expectations:

  • Prospect and cold call companies for new business development opportunities, selling either face-to-face or over phone.
  • Meet weekly outside sales appointment expectations, setting face-to-face meetings with business owners and C-Level executives.
  • Accountable for structuring weekly out-of-office presentations and submitting all required reports on time.
  • Meet weekly outbound call expectations.
  • Target individual game ticket buyers in premium locations and discuss season ticket opportunities.
  • Entertain premium prospects at creative events and also during games at American Airlines Center.
  • Dedicated to continual education of the sales process and implementing strategies from training into daily sales efforts.
  • Responsible for meeting and exceeding all individual and department goals.
  • Continually bring new ideas and initiatives to management to help better the entire sales department.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Strong background in selling premium tickets.
  • Highly motivated individual with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have 2-3 years of Ticket Sales experience?
2. (Yes/No) Do you have experience selling high-end premium inventory?
3. (Yes/No) Do you have experience with face to face appointments?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Corporate Partnerships and Service Assistant - Delaware 87ers (Wilmington, DE)

Position: Corporate Partnerships and Service Assistant

Reports to: Allie Chierici, Client Experience Manager

                    Bradley Rittle, Director of Corporate Partnerships

Duration: September 2015 to April 2016

About the Delaware 87ers:

The Delaware 87ers are a professional basketball organization who participates in the National Basketball Association Development League (NBADL), the NBA’s official minor league. The 87ers are the D-League affiliate of the NBA’s Philadelphia 76ers and are owned by the Sixers. The Sevens play their home games at the University of Delaware’s Bob Carpenter Center in Newark, while the team’s offices are located in Wilmington. The D-League prepares players, coaches, officials, trainers, and front-office staff for the NBA while acting as the league’s research and development laboratory. Featuring 18 teams with direct affiliations with NBA franchises through the 2014-15 season, the league offers elite professional basketball at an affordable price in a fun, family-friendly atmosphere. An all-time high 26 percent of all NBA players at the start of the 2014-15 season boasted NBA D-League experience.

 POSITION OVERVIEW:

The Corporate Partnerships and Service Assistant will assist the Client Experience Manager and Director of Corporate Partnerships with the day to day contract fulfillment and partner activation responsibilities including but not limited to partner promotions, proposals and meeting preparation, advertising elements, proof of performances, trafficking of partner advertising, collecting/reporting data and researching industry best practices. The Corporate Partnerships and Service Assistant will also assist in creating benefits for Season Ticket Members.

 

RESPONSIBILITIES

  • Assists in preparing proposals and sales presentations for current and prospective partners, assist with additional preparation for meetings

  • Assists with preparation and execution of upcoming events for both Corporate Partners and Season Ticket Members

  • Tracks sponsorship assets

  • Assists with sponsorship ROI and measurement.

  • Assist in writing content for Season Ticket Members

  • Assist in servicing and creating benefits for Season Ticket Member base

  • Other related duties as assigned
     

DESIRED QUALIFICATIONS

  • Sports Management, Marketing or Business majors preferred

  • Working knowledge of Microsoft Office programs: Word, Excel, PowerPoint, and Outlook.

  • Outgoing friendly personality with excellent customer service skills

  • Excellent oral and written communication skills

  • Willing to learn and grow

  • Ability to work successfully with all team departments

  • Customer Service experience

  • Ability to work nights and weekends

COMPENSATION: Part time, hourly wage


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Sales, Service, & Marketing: Game Operations/Presentation
Entertainment Manager - Erie BayHawks (Erie, PA)

The Erie BayHawks’ Entertainment Manager is a high energy, creative person who will manage all aspects of the team’s entertainment efforts which include all aspects of the fan experience on game nights, as well as in the community.  This person, under the direction of the Vice President of Marketing & Innovation, will successfully execute the team’s marketing and game night operations.    

Entertainment

o   Manage and implement multi-faceted plan for game night entertainment including pre-game, in-game and post-game

o   Utilize a variety of assets including video, audio and digital resources to support entertainment efforts.  Research best practices around the league and other sports organizations to improve the in-game experience.

o   Develop the production script for each home game

o   Fulfill game obligations for sponsors and Fan Experience Packages by working with all staff to ensure complete customer satisfaction

o   Coordinate and manage game day entertainment staff (includes PA Announcer, Arena Host, Fan Crew, mascots, etc.)

o   Develop plan for a variety of entertainment to keep the fan experience fresh and exciting throughout the season

Sales

o   Cultivate new ticket and sponsorship sales during the off-season, manage customer relationships and meet a personal sales quota

o   Maintain an off-season schedule of sales calls and contacts

o   Assist in the execution and fulfillment of all team corporate partnership agreements by working with the Communications Manager to ensure customer satisfaction

Miscellaneous

o   Assist with the design and development of marketing content  

o   Manage and coordinate all community events in which the team participates including appearances and events, and manage and fulfill the team’s community donation requests

o   Assist with the overall functions of the organization, including office tasks, attending team events and gameday operations

o   Assist in overseeing all logistics of game days with a focus on successful fulfillment of sponsorship agreements (includes set up of signage, coordinating sponsor elements with the Communications Manager, etc)

Qualifications

·        Proficient in Photoshop & InDesign.  Microsoft Office, Word, Excel, and Power Point.  Video editing experience and knowledge of Daktronics show & scoring system is a plus.     

·         Strong written and verbal communication skills

·         Proven job reliability, professionalism, diligence, dedication, creativity and attention to detail

·         Ability to multi-task, think outside the box and be very creative and innovative is essential

·         Ideal applicant will be highly motivated, possess a strong work ethic and be extremely organized

·         Able to work flexible hours to include holidays, weekends & evenings as required


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Sales, Service, & Marketing: Game Operations/Presentation
Game Operations Crew Member (Red Ops) - Houston Rockets (Houston, TX)

General Description: Assist with the coordination and execution of all on-court games, promotions, and entertainment. Game Operations is the execution arm of Group Sales, Corporate Sales, Ticket Sales, Marketing, Community and Entertainment Groups.  

                                     

Essential Responsibilities: The primary responsibility of the Game Ops Crew is to execute promotions and games on court.

  1. Setting up and breaking down on-court promotions/games

  2. Prepping promotional items (props, rolling t-shirts, twisting towels)

  3. Coordinating with contracted groups that participate in on-court presentations, promotions & or activities

  4. Working with Tickets and Group Sales to execute pre-game/half-time/post-game  fan activities and promotions   

  5. Working with Halftime Performances from arrival to departure

  6. Fan interactive elements including selection of contestants for on-court games   

  7. Provide assistance in preparation and execution of games and events (Fan Fest, Rockets Run, etc.)

  8. Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

MINIMUM QUALIFICATIONS:

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work all Rockets home games 
  • Must be available for at least 25 hours a week
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds
  • May involve working at a significant height to assist with confetti, pyro, and lights as needed

 

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have a flexible schedule with the ability to work days, nights, weekends and holidays


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Sales, Service, & Marketing: Game Operations/Presentation
Marketing Associate - Houston Rockets (Houston, TX)

General Description:

This program provides part-time seasonal opportunities for interested individuals to assist our Team with game presentations, promotional events and activities and gain exposure to sports industry event planning and execution. 

 Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Assist the Promotions Department with Rockets game day activities and set up including the concourse, ticket holder events, corporate obligations and fan interactive elements.

  • Assist in execution of the Rockets Corporate, Community, Ticket Sales and Team Marketing Events and Promotions

  • Assist in execution of outside events at city festivals, trade shows and other public events.

  • Periodically assist Promotions Department with office work

  • Other duties assigned by supervisor.

 MINIMUM QUALIFICATIONS:

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work all Rockets home games during the 2015-2016 season
  • Must be available for at least 20 hours a week
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds

 PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. I have local housing available in/near Houston.
2. Yes/No. I understand that I have to be available to work ALL Rockets 2015-2016 home games and playoffs.
3. Yes/No. I am able to work days, evenings, weekends, and holidays as scheduled.


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Sales, Service, & Marketing: Community Relations
Community Relations & Player Programs Assistant - LA Clippers (Los Angeles, CA)

**Please include cover letter with your submission.  Submissions without a cover letter will not be considered.**

JOB SUMMARY
This position will assist the community relations and player programs department with daily communication and correspondence to various community organizations, individuals and businesses to ensure the implementation and administration of current programs and initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Performs administrative and office support activities for the department and staff.
•Respond to fan mail and take appropriate action, if any.
•Handle donation requests.
•Handle Director’s and department’s phone calls.
•Assist with the implementation and execution of community outreach programs, special events and fundraising activities.
•Assist with the monitoring and upkeep of timely digital Community Relations content.
•Research information and services as required for player programming.
•Assist with the collection and reporting of player related documentation and appearances.
•Assist with scheduling outreach visit and program related donations.
•Assist with the department's game night intern program.
•Assume game night responsibilities as assigned.
•Perform other duties as required.

EDUCATION AND EXPERIENCE
•1+ years of detailed office work in community relations or event management.
•Bachelor's degree or equivalent experience focusing in community relations, marketing or public relations.
•Prior customer service experience required.

KNOWLEDGE, SKILLS AND ABILITIES
•Must have strong communication, clerical, and organizational skills and be extremely detail oriented.
•Must possess the ability to manage multiple tasks efficiently and in a timely manner.
•Must have the ability to work well in a team environment.
•Must have the ability perform under tight deadlines and exhibit sound judgment on consistent basis.
•Proficient in Microsoft Office.
•Strong knowledge of computer software and internet communications are a must.
•Position requires outgoing personality, confidence and creativity.
•Must be able to work a flexible and dynamic work schedule that accommodates the needs and demands of the stakeholders in regards to project requests.
•High level of personal integrity and professional ethics.
•Flexible and adaptable to changing business conditions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe a community project that you enjoyed.
2. Describe briefly what the most important part of teamwork.


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Sales, Service, & Marketing: Community Relations
Community Relations Coordinator - LA Clippers (Los Angeles, CA)

**Please include cover letter with your submission.  Submissions without a cover letter will not be considered.**

JOB SUMMARY
This position will coordinate and develop the department's interaction with various community organizations, individuals and businesses to ensure the implementation and administration of the Los Angeles Clippers community relations and Foundation programs and initiatives

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Assist Director with the creation, development, implementation and evaluation of community outreach programs, special events and fundraising activities.
•Assist with the monitoring and upkeep of timely digital Community Relations content.
•Coordinate player visits and appearances.
•Coordinate street team appearances.
•Coordinate memorabilia, auction and raffle requests.
•Coordinate game night responsibilities of the department.
•Handles donation requests.
•Research information and services as required for programs and events.
•Schedule school and community group visits incentives and program related donations.
•Assist game night responsibilities as assigned.
•Performs other duties as required.

EDUCATION AND EXPERIENCE
•3+ years of detailed office work in community relations, non-profit or event management.
•Bachelor's degree or equivalent experience focusing in community relations, sports management, marketing or public relations.
•Prior sales and customer service experience required.

KNOWLEDGE, SKILLS AND ABILITIES
•Must have strong communication, and organizational skills and be extremely detail oriented.
•Must possess the ability to manage multiple tasks efficiently and in a timely manner.
•Must have the ability to work well in a team environment.
•Must have the ability perform under tight deadlines and exhibit sound judgment on consistent basis.
•Strong knowledge of computer software and internet communications are a must.
•Position requires outgoing personality, confidence and creativity.
•Strong interpersonal skills including ability to communicate effectively with a variety of contacts, including senior management and business associates.
•Proficient in Microsoft Office.
•Must be able to work a flexible and dynamic work schedule that accommodates the needs and demands of the stakeholders in regards to project requests.
•High level of personal integrity and professional ethics.
•Flexible and adaptable to changing business conditions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe a project that you contributed to and explain your role.
2. Describe briefly what the most important part of teamwork.


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Sales, Service, & Marketing: Community Relations
Community Relations & Foundation Development Manager - LA Clippers (Los Angeles, CA)

**Please include cover letter and salary history with your submission.  Submissions without a cover letter and salary history will not be considered.**

JOB SUMMARY
This position will manage and coordinate community programs and initiatives while identifying revenue generating and fundraising activities for the foundation to support existing program operations and expansion. This individual will build partnerships in philanthropic arena, establishing relationships with funders, as well as manage and develop the department's interaction with various community organizations, individuals and businesses to ensure the implementation and administration of the Clippers community and philanthropic initiatives. In addition, this individual will evaluate program components, so as to measure successes that can be effectively communicated to the board, funders, and other constituents, as well as work to deepen and refine all aspects of communications through coordinating with digital department to enhance web presence.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)
•Manage implementation of community outreach programs and funding development initiatives.
•Assist with the creation, development and implementation of community outreach programs and special events.
•Manage and evaluate recording keeping of community program participants and program results.
•Coordinate player visits and appearances.
•Manage specific program related school visits and community events.
•Respond to community requests and specific program related requests.
•Coordinate game night responsibilities of the department.
•Performs other duties as required.

QUALIFICATION/ EXPERIENCE
•Bachelor’s degree or equivalent and 5+ years of relevant experience in community outreach, public relations, event management and fund development specific to the non?profit and/or professional sports industry.
•Candidates must have concrete demonstrable experience and other qualifications, including ability to point to specific examples of having developed and operationalized strategies that have contributed to an organizations financial growth.
•Relationships in the local philanthropic community a plus.
•Knowledge of fundraising and donor management software (i.e., Blackbaud, Donor Pro, etc.).
•Experience with a CRM and/or database software systems.

KNOWLEDGE, SKILLS AND ABILITIES
•Strong interpersonal skills including ability to communicate effectively with a variety of contacts, including outside C-Suite executives, senior management and business associates.
•Sound judgment and decision making skills.
•Proficient in Microsoft Office.
•Must be able to work a flexible and dynamic work schedule that accommodates the needs and demands of the stakeholders in regards to project requests.
•High level of personal integrity and professional ethics.
•Flexible and adaptable to changing business conditions.
•Must possess excellent organizational management skills with the ability to manage staff and a budget, as well as set and achieve strategic objectives
•Must have the ability to work effectively in collaboration with diverse groups of people
•Must possess an unwavering commitment to quality programs and data?driven program evaluation
•Must demonstrate action?oriented, entrepreneurial, adaptable, and innovative approach to business planning
•Position requires a mission?driven and self?directed individual who exhibits passion, idealism, integrity and a positive attitude

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide two examples of projects you managed.
2. What is the largest amount of funding you have secured for a program?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager/Director, Corporate Partnership Sales - Maine Red Claws (Portland, ME)

Position Summary:

The Maine Red Claws, a Portland-based NBA D-League Franchise affiliated with the Boston Celtics, has an immediate need for an experienced, results-driven Manager / Director of Corporate Partnerships committed to achieving sales excellence. The ideal candidate has a passion for selling and sports and a strong desire for progression in the industry. This individual must be self-motivated to achieve sales goals, results-driven, and customer-focused with superior communication skills and unwavering work ethic.

Duties and Responsibilities will include:

  • Protect the moral, legal and financial well-being of the Company.
  • Act as a representative of the Maine Red Claws, and Maine Basketball, LLC at all times by your drive to succeed, daily attitude and willingness to provide quality customer services and professionalism throughout the sales process.
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours and other effective means.
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales leads provided by the Maine Red Claws.
  • Entertain and nurture relationships with clients and prospects through various means, including: networking events, arena special events, seat visits at games and more.
  • Work to achieve and meet individual and team quota provided at the start of each fiscal year which may include but is not limited to full menu selling with a primary emphasis and focus on corporate partnerships year round.
  • Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives.
  • Leverage organizational resources to drive retention strategies for customer renewals
  • Cultivate and maintain relationships and large book of business annually.
  • Track and manage business, utilizing systems to effectively manage current and prospective client data, ultimately resulting in increased sales.
  • Identify upsell opportunities for assigned corporate partner accounts.
  • Facilitate all corporate partnership activation and fulfill sponsorship agreements by working closely with other departments & reps to ensure a high level of execution and customer service.
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables.
  • Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform.
  • Effectively build and sustain strong partner relationships.
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction.
  • Oversee assigned departmental projects.
  • Plan and execute events, promotions and VIP experiences.
  • Attend all home games and special events to ensure fulfillment of partnerships and entertain current & prospective partners.
  • Other duties as assigned.

 

Minimum Skills and Qualifications:

  • Bachelor’s degree from an accredited college or university is preferred.
  • Strong leadership, teamwork and relationship-building skills.
  • Excellent written, verbal and interpersonal communication skills.
  • Ability to develop creative proposals that meet and exceeds potential partners’ needs
  • Ability to read, interpret and provide feedback on partnership agreements
  • Basic understanding of social media marketing and the digital space.
  • Relationships with regional brands; local marketplace knowledge with local contacts preferred
  • Ability to be proactive and flexible in the face of change and last minute requirements.
  • Ability to maintain a flexible schedule – evenings and weekends may be required.
  • Self-motivated with a positive and personable attitude.
  • Ability to work as a team player.
  • Ability to work all home games and irregular hours (evenings, weekends, and holidays) as required.
  • Proficient in basic computer software programs.
  • Excellent customer service and time management skills.
  • Strong negotiating and polished presentation skills.
  • Must be able to pass a pre-employment background screening.

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Sales, Service, & Marketing: Database Marketing/Analytics
Digital Marketing & Email Coordinator - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Digital and Database Marketing department, with a focus on the day-to-day management and execution of all Memphis Grizzlies and FedExForum digital marketing initiatives, with the goal of delivering integrated marketing plans aligned with the Memphis Grizzlies and FedExForum brands, business priorities and revenue goals.
 

Essential Duties & Responsibilities

  • Work with Senior Director of Digital and Database Marketing to plan and execute all web, SEO/SEM, marketing database, email and display advertising campaigns

  • Traffic and work with partners, both internal and external, to execute on all SEM, display, social and other digital advertising opportunities.

  • Measure and report performance of all digital marketing campaigns and assess against goals. (ROI & KPIs) Proactively identifies, recommends, and implements measurable improvements.

  • Maintain e-mail marketing production and editorial calendars

  • Support and assist with Grizzlies e-mail newsletters content development and execution of email marketing campaigns.

  • Responsible for content curation, set up, testing and timely execution of all email campaigns under supervision of Sr. Director, Digital and Database Marketing and Web Developer.

  • Develops e-mail and digital marketing content that is consistent with the Grizzlies’ and FedExForum brand

  • Assist with management of content updates on the Memphis Grizzlies and FedExForum mobile apps.

  • Assist in scheduling mobile SMS text alerts

  • Assist with general Grizzlies Digital and Database Marketing needs including, but not limited to, proofreading and managing department e-mail boxes

  • Additional duties may be assigned as needed.

Required Skills, Experience & Abilities

  • Must have at least 1-2 years experience working in a digital media role with a brand

  • Must possess superior written and verbal skills, editorial judgment and knowledge of digital culture.

  • Detail-oriented with strong organization and project management skills

  • Must have experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

  • Strong knowledge of and passion for social media and NBA basketball

  • Ability to handle multiple projects simultaneously

  • Must possess basic photo, audio and/or video editing skills

  • Actively follow new technology trends and apply to Grizzlies digital strategy where appropriate

  • Strong attention to detail and outstanding organizational skills

  • Ability to work in a fast-paced environment while maintaining high standards in all work.

  • Excellent computer skills, including Microsoft Office required.

  • Must possess proficiency in basic HTML, CSS, Adobe Photoshop, Fireworks and Illustrator

  • Basic video/audio editing skills (i.e. Final Cut Pro or Audacity) experience, a plus.

  • Must be willing and able to work non-traditional hours in non-traditional settings (nights and weekends as required).

  • Experience with HootSuite, Simply Measured, Mass Relevance, Silverpop or Exact Target, a strong plus.

  • Bachelors Degree in Sports Management, Communications, Journalism or related and appropriate majors.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. How many years of relevant experience do you possess?
3. What is your current salary?
4. What are your salary requirements?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Account Executive, Client Service is responsible for all retention and revenue goals associated within their assigned account base of MVP season ticket holders.  They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.  
 

Essential Duties & Responsibilities

  • Meet and exceed all yearly renewal, revenue and fan satisfaction goals

  • Provide world class customer service to our MVP season ticket holders

  • Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.

  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base

  • Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels

  • Make a minimum of fifty outbound calls per day

  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base

  • Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base

  • Handle difficult fans and situations in a calm and professional manner

  • Meet and exceed assigned service levels and standards

  • Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in archtics

  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base

  • Provide regular reporting information on renewal intent, ticket usage and other service related initiatives

  • Assist in planning and execution of all MVP Special Events

  • Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;

  • A minimum of two years customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service;

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization

  • Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations

  • Consummate team player

  • Ability to multi-task, problem solve, and show attention to detail

  • Solid time management skills

  • Proficiency with MS Word, Excel and Outlook

  • Must be able to work evenings and weekends, as required

  • Basic knowledge of Archtics and Ticket Master and CRM

Preferred

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of revelant experience do you possess?
3. What is your current salary?
4. What are your minimum salary requirements?


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Sales, Service, & Marketing: Community Relations
Grizzlies TEAM Mentor Program Site Representative (Part-Time: 10-12 hours per week) - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Grizzlies TEAM Mentor Site Representative will assist and participate in the coordination and management of Grizzlies TEAM Mentoring program within partner schools.  

Essential Duties & Responsibilities

  • Serve as a liaison between the Grizzlies Foundation and Grizzlies TEAM Mentor Program partner schools

  • Assist with Grizzlies TEAM Mentor Program (a) training, (b) mentor recruitment, (c) volunteer management, and (d) event coordination

  • Coordinate weekly mentoring sessions, serve as “first responder” and resource for mentoring teams; facilitate weekly debrief sessions and manage relationship with program participants

  • Organize materials including activity supplies and session refreshments

  • Assist in service projects, recruitment activities, and other Grizzlies TEAM Mentor events

  • Facilitate collegiate recruitment events and presentations to recruit student mentors

  • Compile and maintain records to track mentoring attendance, behavior, academics and participation in TEAM Mentoring activities

  • Other related duties as assigned

Required Skills, Experience & Abilities

  • Currently enrolled in a local Sport Management, Business Administration, Sociology, or other relevant Graduate Program

  • Experience working with volunteer programs, youth development or educational programs desired

  • High level of integrity and emotional intelligence

  • Knowledge of issues related to youth development and youth mentoring, education reform, community development

  • Excellent interpersonal, communication and public speaking skills

  • Proficiency with MS Word, Excel, Outlook, PowerPoint and the internet

  • Ability to participate in training sessions

  • Ability to work well with a diverse group of individuals, both youth and adults

  • Ability to work flexible hours, including weekends and evenings, as required

  • Ability to work in a fast-paced/complex organization

  • Resilient and able to adapt to challenges associated with change

  • Reliable transportation to travel between program sites and Foundation office

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. Are you currently enrolled in a related graduate program?
3. What is your current salary?
4. What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Ticket Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies and FedExForum ticket products.  These products include season tickets, power packs, premium seats, group and party suite sales. In this position success is enhanced through outbound phone efforts along with, the latest Premium Sales tools such as LinkedIn Sales Navigator and Microsoft CRM.  Furthermore, the Account Executive, Ticket Sales will work in conjunction with the Ticket Services team to help service existing accounts.

Essential Duties & Responsibilities

  • Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames.

  • Ensures to obtain leads and answering questions.

  • Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments.

  • Responsible for, but not limited to the sales of new full, partial and group outing ticket packages as well as single game suite rentals to both corporations and the general public.

  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, and referral gathering.

  • Update and maintain customer information and payments using Archtics and CRM.

  • Actively participates in team member sales training and development opportunities.  

  • Contribute positively to sales team member culture through working relationships with all team members.

Essential Skills, Experience & Abilities:

  • 4-year college degree in Business, Sports Management, or related field preferred.

  • At least one-year of successful sales experience with a professional sports team.

  • Ability to multi-task and maintain strong organization and organizational skills.

  • Strong communication, written and interpersonal skills. 

  • Must be detail-oriented, a team builder and a team player. 

  • An energetic, positive, and self-motivated person.  Must be diplomatic, mature and professional. 

  • Must have a passion for the sports and entertainment industry.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of sales experience do you possess?
3. What are your minimum salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired
     

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you want to work in sports?
2. Why do you want to work in ticket sales?
3. Why do you want to work for the Memphis Grizzlies?


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Coordinator, Corporate Partnerships- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for assisting and supporting the Corporate Service Department with the fulfillment and activation of HEAT Group corporate partner programs. This position will assist the Director,Sr. Account Managers and Account Managers with the day to day contract fulfillment and partner activation responsibilities including but not limited to partner promotions, proposals and meeting preparation, advertising elements, proof of performances, trafficking of partner advertising, collecting/reporting data and researching industry best practices. Bachelor's degree (B. A.) from a credited college or university; or one to two years related experience and/or training. Team or entertainment industry knowledge is preferred. Strong written and verbal communication and interpersonal skills required. Fluent Spanish speakers preferred; basic Photoshop knowledge a plus. Must be proficient in Microsoft Applications including Word, Excel, PowerPoint and Mail Merges.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you willing to relocate to Miami at your own expense?
2. (Yes/No) Are you willing to work nights, weekends and holidays?
3. (Yes/No) Are you fluent in Spanish?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Manager, Premium Client Service - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Oversee and act as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all contractual obligations are being fulfilled while continuing to seek incremental revenue streams via these accounts and internal partner opportunities. Bachelor's degree preferred. Experience may serve as a substitute for education on the basis of two years’ experience for one year of education. Minimum of two years high-end customer service experience. One year related experience in an arena or similar venue preferred. Strong communication and organizational skills are required, both written and verbal. Ability to follow directions and work independently with minimal instruction. Strong customer service skills required. Excellent computer skills (Excel, Word PowerPoint, Outlook), organizational and clerical ability. Highly motivated with a professional demeanor. Knowledgeable in both Marketing and Operations. Bilingual (English/Spanish language) preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (YES/NO) Do you currently reside in the South Florida area?
2. (YES/NO) Do you have a Bachelor’s degree?
3. (YES/NO) Do you have at least one year of experience in the Sports Industry?
4. (YES/NO) Are you fluent in both English and Spanish?
5. (YES/NO) Can you work nights, weekends and holidays?
6. (YES/NO) Are you proficient in Microsoft Excel, Word, PowerPoint,and Outlook?


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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays, and weekends?
2. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Account Manager, Corporate Partnerships (Service)- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Service corporate partner accounts through active fulfillment of contractually obligated elements. Maintain correspondence with assigned accounts, as well as participating in a variety of department-related activities. Constantly looking for opportunities to add value to partner programs. Responsible for collecting, compiling, and presenting proof of performance of contractual elements for all assigned accounts.

Bachelor’s degree (B. A.) from a credited college or university; or one to two years related experience and/or training.Team or Entertainment Industry knowledge is preferred. Background in marketing and/or client service is preferred.Strong written and verbal communication and interpersonal skills required. Basic Photoshop knowledge a plus. Must be proficient in Microsoft Applications including Word, Excel, PowerPoint and Mail Merges.Bilingual in English/Spanish preferred


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks (Milwaukee, WI)

Are you looking to jumpstart your career in the sports business?  Look no further than the Milwaukee Bucks Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the Bucks Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview
The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the Bucks leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Milwaukee Bucks, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up-selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.

  • Conduct in-arena appointments and tours of the BMO Harris Bradley Center to assist in closing new business and developing new relationships.

  • Work different Milwaukee Bucks events and games as assigned to support ticket sales efforts and promotional initiatives.
     

Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral.

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required


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Sales, Service, & Marketing: Ticket Operations
Group Sales Coordinator - Milwaukee Bucks, LLC (Milwaukee, WI)

DESCRIPTION:
The Milwaukee Bucks are seeking a passionate, committed, and enthusiastic individual to join our Group Sales team. The Group Sales Coordinator will be directly responsible for assisting with the implementation of group sales programs and events, assisting with group sales marketing collateral, and researching additional group sales channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Serve as the liaison between the sales staff and other departments to ensure all programs and events operate at a world-class level
• Coordinate group giveaway materials, calendar, inventory needed, etc.
• Work with Ticket Operations for all Group Manager initiatives
• Manage the Group Master Schedule, including all Fan Experience Packages
• Research and lead generation within specific categories
• Coordinate game day schedule, game day responsibilities and execution
• Assist with the facilitation of the game-day intern program
• Responsible for special event execution
• Coordination and execution of category specific targeted sales events
• Creation and fulfillment of Group Sales renewal campaign
• Facilitate a Group Leader Rewards Program
• The development of group sales flyers and collateral
• Other responsibilities as assigned by the Director of Group Sales

QUALIFICATIONS:
• College degree in business administration, marketing or related field required.
• Minimum of two to three years of marketing and or sales experience in sports industry.
• Excellent time management skills and the ability to prioritize and multi-task are essential.
• Hands-on creation and development of ticket team related promotional activity.
• Proficient with MS Word, Excel, Power Point, and Adobe.
• Exceptional listening, learning, creative and communication skills.
• Ability to work nights/weekends/flexible schedule.


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Sales, Service, & Marketing: Marketing
Director, Digital Media - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This position will be responsible for devising and overseeing the execution of strategic digital, social, and mobile initiatives including the development of focused campaigns, content creation and engagement optimization across digital and other key Washington Wizards and Mystics media channels. 

Responsibilities:

  • Oversee the implementation of a multi-year digital strategy, devise and manage content plans and roadmaps across all integrated facets of Digital, Social and Mobile.
  • Drive digital growth strategy, participating in new and incremental business opportunities, developing new offerings and products to proactively meet and exceed team and partner needs.
  • Manage a two-person team of digital producers and social content creators.
  • Be an ambassador for the Wizards/Mystics; Build a network of productive relationships both internally and externally to proactively support innovation and creative development in the digital space.
  • Serve as a thought leader and trusted advisor to management and business leaders across the organization. 
  • Work closely with Wizards Analytics department to ensure the appropriate measurement and optimized performance of digital activities.  Establish a common framework and process to determine the value and/or effectiveness of digital initiatives.
  • Develop and maintain sponsor-friendly digital, social, and mobile content strategies and ideas for Wizards/Mystics partners that incorporate industry best practices for integration with existing web/content/mobile strategy plans, influencer relationship programs, and media relations efforts.
  • Work proactively with departments across the organization to explore and identify ways to leverage digital and social media to help support internal campaigns, initiatives, goals, and revenue objectives.
  • Participate in new business pitch development and presentations. Ensure the Corporate Sales and Branding teams are armed with the latest case studies and aware of the most current Digital campaigns, products, ideas, and offerings to support digital strategy sales efforts.
  • Oversee coordination and integration of various vendors and creative resources; Manage and negotiate with vendors as needed.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • 5+ years of experience in digital/social/mobile strategy, content and media experience.
  • Experience working in sports is a plus (league, team, media or technology).
  • Experience in Brand/Product Management is a plus.
  • Proven track record of successfully developing and executing marketing plans from conception to implementation.
  • Excellent client service, relationship management and executive presentation skills.
  • Highly organized and detail oriented operations manager.
  • Creative mindset with strong knowledge of digital development, social web and content strategy.
  • Experience tracking and contributing to and leading media trends.
  • Excellent communication and interpersonal skills.
  • Proven leadership and talent management skills, experience successfully leading, and developing a strong and growing department or division.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  The Specialist, Interactive Marketing will manage the day-to-day database marketing activities of the Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center.  Primary responsibilities include creating and deploying scheduled emails that communicate organizational customer service and sales messages.  

 

Responsibilities:

  • Create and send targeted email messages to Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center subscribers ensuring appropriate message tracking protocols are in place.
  • Create and implement optimized templates focusing on deliberate calls to action and overall engagement.
  • Create, deploy and analyze customer service, sales, and experiential surveys.
  • Work closely with the sponsorship team to ensure fulfillment of partner contract elements.
  • Manage the in-game database growth efforts for the Wizards, Capitals and Mystics.
  • Work with department directors to develop relevant messages to targeted groups.
  • Recommend and implement innovative ways to improve sales and marketing processes within and across departments.
  • Provide detailed tracking and performance reports on all acquisition and email efforts
  • Analyze performance metrics to identify trends and develop recommendations to enhance message performance and database growth to ensure maximum efficiency across all efforts.
  • Produce, analyze, and provide recommendations on email performance metrics including overall message performance and the related impact on lead development and buyer conversions.
  • Establish and execute ongoing system administration and contact updates.
  • Manage market research efforts to measure lifestyle and demographic patterns of fans and prospects that lead to targeted campaign development.
  • Assist with strategy development and measurement of social media engagement.
  • Other duties as assigned.

         

Minimum Qualifications:

  • Bachelor’s Degree in Business Administration, Marketing, Economics, Engineering, Information Technology, or related field.  
  • Three (3) or more years of professional experience with one to two (1-2) years of experience working with email marketing and marketing automation programs.
  • Experience creating/editing HTML based emails.
  • Experience with Email Marketing Systems, (Experience with Eloqua is a plus.)
  • Excellent organizational and communication skills, with strong strategic thinking, attention to detail, leadership skills, and ability to work both independently and in teams.
  • Must have excellent computer skills, especially Microsoft Office with a strong background in Excel. 
  • Maturity, professionalism, and a strong work ethic are essential.
  • Ability to meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends.
  • Experience with Salesforce is a plus.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director, Corporate Partnership Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Responsibilities:                                                                                                                             

  • The primary responsibility of the Corporate Partnership Sales Director is to generate significant incremental sponsorship revenue to achieve sales goals for Monumental Sports & Entertainment’s family of brands: Wizards, Capitals, Mystics, Verizon Center and the Capitals Iceplex practice facility.
  • Develop fully-integrated, customized sponsorship platforms based on the specific and unique business challenges for each prospect utilizing all of the brands and assets to help fulfill the client business objectives.
  • Draw on a list of contacts developed from past sponsorship experiences and develop/cultivate (cold call) new corporate marketing prospects to pursue revenue.
  • Work with Partnership Marketing Group to ensure that all accounts are being efficiently serviced by coordinating the implementation of partnership packages.
  • Continually keep abreast of sports marketing trends and knowledge of the marketplace.
  • Prepares weekly sales reports and participates in Monumental Sports & Entertainment activities/meetings.
  • Work in a team environment.
  • Related duties as assigned.

Minimum Qualifications:

  • Minimum 7 years of corporate sponsorship sales experience.
  • Education: Bachelor's degree from a four-year college or university.
  • Experience Selling Digital and Out-of-Home assets a plus.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients
  • Must have strong interpersonal communication skills
  • Capable and available to work extended hours including nights, weekends, and holidays as necessary

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Specialist, CRM - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  The CRM Specialist will act as the in-house Salesforce.com developer at Monumental Sports & Entertainment.  This person will be responsible for designing, implementing, testing, and deploying solutions using Apex and Visualforce.  These solutions will manipulate both the Salesforce user interface and the underlying data architecture of our Salesforce organization, including data integrations to and from external systems. 

Responsibilities:

  • Write custom Apex Classes and Triggers to solve business obstacles and achieve dataflow goals
  • Develop custom Visualforce pages that incorporate editable fields from multiple related objects to simplify and improve end user experience
  • Build and maintain custom objects, fields, layouts, validation rules, workflows, etc. in Salesforce
  • Devise strategies for data standardization across records (eg., Account naming conventions)
  • Review existing business processes in Salesforce, identify inefficient practices, and suggest solutions
  • Maintain clean, organized Salesforce instance through detailed descriptions, labels, and comments
  • Create Reports and Dashboard components to display and analyze sales/marketing data
  • Resolve Cases from internal sales, service, marketing, and production users
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or other related field
  • Fluency in Apex and Visualforce (Java, HTML, Python, and/or other coding languages also a plus)
  • Proficiency in SQL and/or SOQL
  • Understanding of relational databases and object-oriented concepts
  • Strong oral and written communication skills
  • Ability to multi-task and manage business relationships in a professional and confidential manner.
  • Excellent time management and interpersonal skills.
  • Ability to work non-standard hours (occasional nights and weekends)
  • Willingness to both take direction and self-teach

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Manager, Corporate Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  Responsible for generating maximum revenue through the sale of full season, partial season and group ticket plans.  

Responsibilities:

  • Sell Washington Wizards, Capitals and Mystics ticket plans to businesses and individual consumers via aggressive telemarketing, face-to-face presentations and e-mail.
  • Use proactive tactics to create new sales opportunities.
  • Develop prospects by calling on self-generated leads and provided lists.
  • Handle in-bound sales calls from prospective customers.
  • Establish professional relationships to create repeat business.
  • Meet or exceed assigned sales goals.
  • Set up and maintain up-to-date records on existing customers and prospects in team database.
  • Work home games for the purpose of developing new prospects, servicing customers and performing other miscellaneous game night duties.
  • Attend B2B networking events.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Preferred candidate will have a minimum of 5 years of ticket sales experience with a pro or college sports team.
  • Must possess an aggressive, competitive and dedicated attitude.
  • Excellent oral and written communication skills.
  • Ability to multi-task and management numerous business relationship in a professional manner.
  • Passionate about building a sales career in the sports industry.
  • Willingness to work evenings, weekends and holidays.
  • Basic proficiency with computers and MS Office programs.
  • Experience with Archtics and TicketMaster is preferred, but not required.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Community Relations
Game Night Staff - 50/50 Raffle (Part-Time) - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  Created in 2013, Monumental Sports & Entertainment Foundation supports the charitable efforts of the Washington Capitals, Mystics and Wizards. MSE Foundation is committed to the Washington, D.C., metropolitan area and focuses on the following five pillars to maximize its impact and engagement with the community: youth basketball and hockey, education and scholarship, pediatric health and fitness, military and veterans' affairs and hunger and homelessness.


MSE Foundation is looking for high-energy, motivated sellers to join our 50/50 raffle sales team for the 2015-16 Washington Capitals and Washington Wizards seasons.

Responsibilities:

  • Spread awareness of 50/50 raffle program and MSE Foundation
  • Sell 50/50 raffle tickets to Verizon Center attendees
  • Handle large amounts of money and electronic transactions
  • Approach fans pre-game and in-game to explain the details of the 50/50 raffle program
  • Accurately handle the sale and distribution of the tickets, following program requirements
  • Answer questions fans may have about the 50/50 raffle program and MSE Foundation
  • Turn in all cash and tickets to manager throughout and at the end of game day
  • Meet fundraising goals for each game set by manager
  • Other duties as assigned

Minimum Qualifications:

  • Must be 18 years of age
  • Must have a High School Diploma or equivalent education
  • Prior experience handling cash preferred
  • Ability to interact positively with large fan base
  • Must be detail oriented and have strong organizational skills
  • Must be outgoing, well-spoken and determined to make sales on behalf of MSE Foundation
  • Must be prompt and arrive to work on time
  • Must be a responsible, motivated individual unafraid to approach guests with a sales pitch
  • Must have the ability to work evenings, weekends and holidays if necessary
  • Must be available a minimum of 15 calendar days per month

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Senior Partnership Activation Account Manager - Oklahoma City Thunder (Oklahoma City, OK)

The Senior Partnership Activation Account Manager is responsible for managing and executing all activities associated with assigned partnership accounts. The Senior Partnership Activation Account Manager also provides support in the creation, development and execution of various sponsored initiatives, community relations programs and marketing events.

Duties and Responsibilities:

  • Act as a marketing and advertising consultant to sponsor contacts to ensure effective campaigns are created and executed via Thunder inventory
  • Effectively comprehend, organize, and present syndicated research internally and externally for the benefit of partnership development and education
  • Generate ideas for new sponsorship opportunities including, but not limited to, in-game elements, retail promotions, events, website and media features, signage and community relations programs
  • Ability to effectively present information to sponsors and internal representatives and respond to questions from managers, clients and the general public
  • Be fiscally responsible, ensuring that promotional activations are within the established budget
  • Organize and execute sponsor’s special hospitality events (both at Chesapeake Energy Arena and at sponsor locations) involving various Thunder departments, while adhering to budget guidelines
  • Play an essential role in maintaining collateral, articles, photographs, newspaper clippings, press releases and statistics for use in preparing and presenting inclusive sponsor recaps to key decision makers during the contract renewal process
  • Serve as an asset to Business Development Account Executives on day-to-day partnership proposals, implementation and maintenance
  • Execute and monitor sponsor promotions and activities during Thunder game nights and other Thunder functions
  • Manage and track all account history, relationship details and partnership activation details in CRM on a consistent basis
  • Maintain good attendance and punctuality
  • Other duties as assigned

Qualifications and Requirements:

  • Bachelor’s degree in marketing or advertising preferred
  • Minimum 5 years of experience in sponsorship preferred
  • Experience in, or general knowledge of, sales strategies and client management
  • Excellent communication skills, both verbal and written
  • Ability to handle multiple tasks with strong attention to detail
  • Proficient in Excel, Word, PowerPoint and Outlook
  • Experience with Photoshop is preferred
  • Must be able to work with many different personality types
  • Strong time management and administrative skills
  • Must be self-motivated and have the ability to work independently
  • Able to lift and carry boxes up to 50 pounds and stand for extended periods of time
  • Work schedule will include evenings, holidays and weekends

This is a full-time, non-exempt position reporting to the Director, Partnership Activation.


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Sales, Service, & Marketing: Marketing
DIRECTOR, DIGITAL AND TICKET MARKETING - Philadelphia 76ers (Philadelphia, PA)

Salary: Based on Experience

Department: Marketing                                                  

Exempt/ Non-Exempt: Exempt

Reports To: VP, Marketing                                                                          

Hours required: 40 hours/week - events, nights and weekends as needed

Overview: The Director plays an integral role in planning and managing advertising, especially digital channels/assets, to drive ticket sales.  This position will work alongside the Vice President of Marketing to achieve business and department goals each season while providing leadership to the marketing team.

Responsibilities include, but are not limited to the following:

  • Advertising:  Plan and manage advertising as relates to ticket sales and other initiatives with specific focus on digital advertising (e.g., SEM/SEO, programmatic, display, Facebook, etc.).  Manage traditional and digital agency relationships in collaboration with VP.  Manage ticket sales direct mail campaigns.  Provide functional expertise, best practices and recommendations regarding the execution of digital marketing campaigns.  Establish key performance metrics. Track and report on advertising performance with focus on maximizing ROI.

  • Email Marketing:  Oversee email marketing campaigns, especially as related to ticket sales, in collaboration with email marketing coordinator and CRM department.  Schedule, provide copy and creative direction for emails with focus on testing and optimizing as related to best practices.

  • Sixers Digital Assets:  Collaborate with Manager, Digital Media to develop content/call to action that drives ticket sales across sixers.com and Sixers social assets.  Ensure consistent use of internal assets to promote ticket sales.

  • Ticket Sales Programs: Provide strategic planning and management of full season, partial plans, groups and individual ticket sales programs, promotions and campaigns.

  • Innovation: Identify and valuate emerging advertising or marketing platform opportunities. Provide thought leadership and perspective for adoption within department and across organization where appropriate. 

  • Additional:  Special projects as assigned.

Qualifications (educational, experience and basic knowledge requirements):

  • 7+ years of experience, digital agency background preferred

  • Bachelor’s degree from accredited college/university in Marketing, Communications, Business, Sports Management or other related field; MBA preferred

  • Expertise in digital marketing, especially SEO/SEM, programmatic and display advertising a must, with experience in establishing multi-channel ad attribution and LTV models a plus

  • Experience with digital marketing tools such as email deployment systems, TerminalOne Marketing Operating System, Google Analytics (or similar programs) and ability to program HTML a plus

  • Comfort working with traditional and digital marketing agency

  • Strong computer skills (MS Office applications) required

  • Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure

  • Excellent analytical and communication skills; ability to present ideas clearly and concisely

  • Close attention to detail and follow-through in all responsibilities

  • Creative and proactive problem solver

  • Positive attitude

  • Self-motivated with ability to work well in teams and cross-departments and with external partners, especially media and ad agencies

  • Flexibility in working extended hours including nights, weekends, and holidays as required


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Philadelphia 76ers (Philadelphia, PA)

Philadelphia 76ers Sales Associate Job Description

This posting is for a July/August 2015 start date.  Please apply only if available to begin full-time employment during this time.

Are you looking to jumpstart your career in the sports business?  Look no further than the Philadelphia 76ers Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the 76ers Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview

The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the 76ers leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

    Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales
Group Events Coordinator - Philadelphia 76ers (Philadelphia, PA)

The Philadelphia 76ers seek a motivated and career-driven individual to work as the Group Events Coordinator. This person will maintain an ambitious schedule handling a variety of projects at one time and providing support to department management and reps.

Responsibilities include:

  • Assist group sales department in development, implementation and execution of sales events
  • Coordinate and execute group sales ticket mailing process
  • Assist in the activation of all game night fan experience programs to ensure a first class experience for all game attendees
  • Assist in developing group ticket reporting
  • Provide sales reps with support needed to activate sold programs
  • Providing a high level of service to all accounts
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Qualifications and Requirements:

  • Bachelor's degree
  • Computer literacy required
  • Position requires excellent communication skills, both oral and written.
  • Strong time management and organizational skills. Must be able to manage schedule to handle multiple projects/assignments at once.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
  • Willingness to work nights and weekends
  • Ability to work effectively as part of a team
     

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Sales, Service, & Marketing: Ticket Sales
Group Events Specialist - Philadelphia 76ers (Philadelphia, PA)

Philadelphia 76ers seek a motivated, competitive, and career-driven individual to sell group ticket packages. This person will run an ambitious schedule of meetings/appointments with local group decision makers with a significant level of related phone work to support and follow up from this activity. This individual should be familiar with the group sales process, have a relationship focused personality and a proven track record of selling group tickets in the sports industry. 

Responsibilities include:

  • Generating new group sales through cold calling, outside appointments and building tours
  • Prospecting new group sales opportunities through cold calling, referrals and networking events
  • Setting meetings with key decision makers of community and corporate groups
  • Developing professional relationships with current clients for group outing renewals and referral leads
  • Providing a high level of service to all accounts
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
  • Must meet all predetermined activity and sales goals
  • Must have the ability to handle multiple projects
  • Assist with other group duties as assigned

Qualifications and Requirements:

  • Bachelor's degree
  • Relationship selling experience is a plus
  • Minimum of 1 year sales experience in sports & entertainment
  • Computer literacy required
  • Position requires excellent communication skills, both oral and written.
  • Competitive nature and a contagious, positive attitude
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
  • Willingness to work nights and weekends
  • Ability to work effectively as part of a team
     

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Financial/Data Analyst
Basketball Video Assistant Analyst - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Work closely with the coaching staff, front office, and analytics department.  Duties may be wide-ranging but will be focused on managing video requests that support basketball operations initiatives. Deep experience in coaching, scouting, and/or video is required.  A proficiency in basketball software platforms especially Sportstec is essential.  Knowledge and experience in basketball analytics is a plus. This position reports to the Manager, Analytics and will interact with colleagues across all areas of basketball operations.

Application deadline: August 14, 2015

Primary (Essential) Duties 
•    Maintain and organize NBA, NCAA, NBDL, and International basketball video library.
•    Assist with compilation and breakdown of video of Phoenix Suns and NBA opponents for coaching staff and front office for use in game preparation and player personnel decisions.
•    Assist with development and tracking of player and team statistical measures. 
•    Engage in the application of systems analysis techniques and procedures, including consulting with users to determine functional specifications
•    Design, develop, document, analyze, create, test and modify computer systems or programs, including prototypes, based on and related to user or system design specifications
•    Design, document, test, create and modify computer programs

Knowledge, Skills and/or Abilities

•    Prior experience in coach, scouting, or video
•    Proficiency in Sportstec software
•    Knowledge and experience in basketball analytics a plus
•    Demonstrated ability to collaborate with colleagues across multiple areas

Experience/Education Requirements

•    Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands

•    Traditional business hours with occasional weekends, evenings, and some holidays to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior experience in coaching, scouting or video? Explain.
2. Do you have previous experience in Sportstec software? Explain.
3. Tell us about any previous basketball analytics experience.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:
• Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
• Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)
Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.
 

Primary (Essential) Duties
• Making sales calls from territory and category lists to area organizations and follow-up as necessary
• Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
• Contacting qualified and unqualified sales leads for new group and season sales
• Managing and servicing existing group accounts
• Handling customer service and ticketing issues of assigned group customers
• Prospecting for new group clients
• Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

• Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements
•    Bachelor’s Degree or equivalent experience 
•    At least one year of sales experience in a fast pace environment
•    Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Expected to work a majority of events/games.


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Night Sales Consultant - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our Night Sales Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 2-4 month career development program our Sales Consultants will be given the tools to sell memberships, mini-packages, groups, as well as our premium inventory via phone, and may be required to do face-to-face presentations, in-arena tours and out of office appointments for the Phoenix Suns/Mercury and Arizona Rattlers. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our Night Sales Team acts as a training/feeder system towards Suns/Mercury/Rattlers/SES New Business Team positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    50+ Daily phone calls
•    5+ Weekly booked appointments
•    2+ Weekly completed appointments
•    Hit weekly and monthly sales goals
•    8-10 hours per week
•    Ability to work evening and weekend shifts

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    Entry level sales position, previous sales experience not required
•    High school diploma or GED

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Ability to lift 50+ pounds and work sales tables during games. 
•    Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V


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Sales, Service, & Marketing: Event Operations/Management
Director of Event Services - Rose Quarter & Moda Center - Portland Trail Blazers & Rip City Management (Portland, OR)

Application Deadline: Applications will be reviewed in the order received, and the selection process will continue until the position is filled. Please submit applications promptly.

Compensation: DOE + Generous Benefits Package

General Purpose:

The Director of Event Services directs, supervises, and coordinates the management of events on the Rose Quarter Campus ensuring the highest quality service. This position will be responsible for the Event Management and Parking departments, and will serve as the primary liaison with the Portland Fire Marshall. The successful candidate will also embrace and help drive the NBA Elevate program and existing organizational values and standards throughout all event services.

Event Management Functions:

  • Direct and coordinate the management of events on the Rose Quarter campus. Oversee three full-time Event Managers, including hiring, training, disciplinary and performance reviews
  • Primarily responsible for managing client & tenant relationships, addressing issues, and proactively resolving problems to provide a seamless promoter and artist experience
  • Responsible for creation and execution of department business plans and subsequent resourcing
  • Work with Finance and AGM – Booking & Entertainment to create annual event operating budget and individual event budgets. Collaborate with all service departments to ensure proper staffing and services for events based on internal and external needs.
  • Work with Event Managers to ensure accurate event estimates, bids, and event settlements
  • Maintain monthly event assignment schedule and calendars

Parking Management Functions:

  • Direct event and daily operations of Parking operations, including one full-time parking manager and parking management subcontractor, to ensure safe, efficient, and cost-effective services for guests, clients, and staff.
  • Oversee management of 6 lots, management of permit sales and issuance, directing enforcement and adjudications, and coordination of event vehicular and pedestrian traffic to minimize traffic congestion and prevent accidents.
  • Oversee third party contractor responsible for the implementation, management, and evaluation of operational procedures; the tracking, analysis, and reporting of revenue generated through parking operations and facilities.
  • Negotiate, manage, and oversee annual third party parking contracts.
  • Liaise with applicable City of Portland staff for operation of City owned facilities.

General Functions:

  • Prepare, review, and monitor Event Management and Parking operating budgets to ensure efficient operations within budget limitations.
  • Responsible for managing and developing employee performance.  Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
  • Formulate and administer department policies and develop long-range goals and objectives. Assist in reviewing and analyzing activities, costs, operations and forecast data to determine department progress toward stated goals and objectives
  • Lead, manage and mentor multiple cross-disciplinary managers and teams within the organization towards a common mission and purpose
  • Optimize relationships with third-party partners to ensure consistency of service and manage event related expenses
  • Serve as Manager on Duty for events as required
  • Ensure all collateral materials, including promoter tech packet and promoter guide, are consistently updated with current pricing and production information
  • Performs all other duties and responsibilities, as assigned

Qualifications:

  • Minimum of 5+ years’ experience related to event management or delivery
  • 3 years of direct leadership experience where coaching and performance is emphasized
  • Experience in a major sports & entertainment venue strongly preferred
  • Bachelor degree in related field preferred
  • Experience managing and directing events across a variety of venues and event types
  • Proven track record of building high performance teams
  • Ability to work collaboratively in a fast paced, high profile environment and deliver extraordinary moments to our guests and our employees
  • Strong business acumen
  • Parking experience in a multi-venue property environment preferred
  • Ability to regularly work on evenings and weekends within a flexible schedule

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

The Trail Blazers & Rip City Management are committed to providing the safest possible work environment for our employees and guests. In order to maintain this environment we are committed to a drug free and safe workplace where pre-employment background checks and/or drug screens are required.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales Management
Director of Rip City Group Sales - Portland Trail Blazers & Rose Quarter / Moda Center (Portland, OR)

Application Deadline: Applications will be reviewed in the order received, and the selection process will continue until the position is filled. Please submit applications promptly.

Compensation: Salary (DOE) + Bonus + Generous Benefits Package

Job Summary/General Description:

Lead a team to increase attendance and ticket revenue by selling group tickets to events at the Rose Quarter. Responsible for achieving group goals in about 70 events (including 44 Trail Blazer games each season). Will work closely with many departments including service, marketing, operations, social responsibility, analytics and digital, to ensure that we are successful in all aspects of group sales. Will create and implement a group sales plan each year to provide proper process, organization and results. Will seek best practices throughout sports and other group properties and will strive to have the best group sales team in sports and entertainment.

Duties and Responsibilities (in order of importance):

  • Hire, train, develop and retain the top groups sales manages in the league.

  • Write and implement overall group sales ticket business plan.

  • Responsible for achieving group sales ticket goals for about 70 events (including 44 Trail Blazer games).

  • Responsible for all group ticket sales processes.

  • To ensure that every client receives proper service and actively seek ways to improve the sales process.

Qualifications (educational requirements, certification or licensing standards, experience and basic knowledge requirements):

  • Bachelor's degree in Marketing, Sales, Business or related field or equivalent experience.

  • Management experience, two or more years of managing full time employees preferred.

  • Experience managing a sales team preferred.

  • Excellent track record of meeting and exceeding sales goals.

  • Two or more years of experience in Group Sales preferred.

  • Excellent communication skills - both written and oral.

  • Strong customer service background.

  • Excellent organizational skills.

  • Thorough knowledge of PC systems. Familiarity with Word, Excel, and database related packages is desired.

  • Ability to prioritize and manage multiple projects at one time.

  • Problem solving/trouble-shooting skills.

  • Knowledge and experience with sales compensation structures and quota tracking.

  • Professional attitude to interact with high-profile clientele.

  • Must be a team player.

  • Experience in automated Box Office with computerized ticket systems preferred.

  • Must be able to work flexible hours.

Who we are as employees of the Portland Trail Blazers & Rip City Management:

As a team member, you assume the role of tour guide, communicator, decision-maker and promoter of positive experiences reflecting the individuality of our community. You are frequently changing hats and finding solutions that will create generations of passionate fans for our events. This position is responsible for ensuring all customers - internal and external - enjoy a safe atmosphere with a consistent high level of quality service.

How we live up to these expectations:

  • Strive for excellence in ways to entertain and ignite the fan experience in unexpected ways
  • Know and live the Rose Quarter mission to create extraordinary moments for our guests, our events, and each other
  • Approach all tasks with a “can-do” attitude understanding that there is no other kind of attitude
  • Take ownership and see the guest’s need through, from beginning to end, empowered to say “YES”, to create extraordinary moments
  • Present a cheerful, positive manner in all interactions
  • Work to make a specific impression on our guests in an effort to create extraordinary moments in their experiences at the Rose Quarter

The Trail Blazers & Rip City Management are committed to providing the safest possible work environment for our employees and guests. In order to maintain this environment we are committed to a drug free and safe workplace where pre-employment background checks and/or drug screens are required.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.


Note: This position was originally posted on the Portland Trail Blazers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Portland Trail Blazers employment site.

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Sales, Service, & Marketing: Ticket Sales
Manager, Inside Sales - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals. The Manager, Inside Sales will be a crucial role in this future success as the custodian of the team’s future sales talent. The primary responsibility of the Manager, Inside Sales is to recruit, lead and develop teams of entry-level Ticket Sales Associates through a 12-month sales & training program to achieve sales and profit goals for the Sacramento Kings with league-leading results. The position will also develop strategic relationships with local colleges, industry professionals and key recruiting channels as well as assist with overall ticket sales strategy, train and coach staff and evaluate sales performances. This position will serve on the Ticket Sales Department Leadership team. The ideal candidate will be a dynamic, emotionally intelligent, proven leader that commands a confident presence who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.

Key Responsibility Areas:
• Recruit, select, develop, motivate, and evaluate multiple annual classes of Team Members into a 12-month ticket sales & training program through daily use of selection, training and evaluation processes and situational leadership practices, to develop values-based performance behaviors and decision-making skills and ensure human resources capabilities.
• Ability to develop and execute detailed sales training materials and on-boarding programs as well as product knowledge for multiple product lines including corporate & personal season memberships, group packages/theme nights, and partial ticket plans.
• Effectively refine and update sales training materials based on team provided & self-generated learning through industry-leading publications, websites, blogs, social media, in-person seminars and training, books and more for the most up-to-date techniques and tools available to enhance team knowledge and skills.
• Collaborate to create, refine, advance and execute the Kings Ticket Sales business plan/budget, including team goals, strategies and key tactics to maximize new sales performance in Kings Tickets.
• Share, contribute and learn from NBA best practice calls, conferences and discussions.
• Participate and contribute in Ticket Sales Department Leadership team meetings and strategy.
• Manage staff and assist on sales presentations and discussions at sales events.
• Accompany sales staff on high-level season ticket prospect meetings.
• Understand, further develop and sell the benefits of 12-month membership and Kings access through season & group tickets.
• Collaborate with key internal stakeholders to facilitate teamwork, throughout the Sacramento Kings and with key external resources to promote integration of best practices.
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Kings ticket sales team.
• Effectively manage team lead generation & assignment as well as sales funnel production through Salesforce.com CRM system.
• Produce daily reports and updates on key performance indicators for staff and management.
• Actively participates in Team Member sales skills training and development opportunities and Team Member sales activities serving as a resident expert in product knowledge as well as sales processes & technique.

Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Ticket Sales management experience preferred, but not required
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals.
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment.
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your previous direct management and/or leadership experience and how you have led teams to breakthrough results.
2. Please describe your experience leading sales training and development classes or programs and describe your training style.
3. In your sales experience, describe a time when you've pushed through a deal that has stalled.
4. What are your salary requirements?


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Sales, Service, & Marketing: Premium/Suite Service
Director, Suite and Premium Services - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary: The individual in this position will play a key role in establishing dynamic relationships with our Suite and Premium Services clientele, support the sales staff in their marketing/activation needs and be instrumental in building a long-term renewal strategy. 

Duties and Responsibilities:

  • Responsible for building the Premium Services department consisting of all Suite, Courtside and Club Seating 
  • Instrumental in hiring, training, and leading future service representatives on the Suite Courtside, and Club service team.
  • Establish relationships with annual lease clients, communicating on a consistent basis while providing unique experiences, and having all activities documented in CRM.
  • Provide exemplary service to single event Suite rental buyers, while creating unique experiences, maximizing available assets and proactively preparing for their event.
  • Act as point of contact at games, concerts and events for Suite and Premium seating clientele.  Visit Suite and Premium seating clients at the beginning of event to ensure the experience is being executed properly.  Handle any issues that arise on the Suite level and provide a recap following each event.
  • Provide support and assistance to the sales staff with maintaining and growing our entire Suite and Premium seating business. 
  • Plans and supervises all special events as part of the overall Suite and Premium seating benefit strategy.
  • Responsible for overseeing the new arena courtside/club service program
  • Act as liaison with 3rd party organizations to maximize efficiencies and elevate customer service.

Qualifications and Requirements:

  • A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field

  • Minimum of 5 years experience in a sales/service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry

  • Excellent communication and interpersonal skills and organizational ability.

  • Ability to work with and maintain highly confidential information is required.

  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.

  • Ability to anticipate problems and implement immediate corrective action.

  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry.

  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

  • Must be proficient in Archtics, MS Word, Excel, PowerPoint and Outlook.

  • Proven time management, organizational, and prioritizing skills.

  • Ability to work long hours, including nights, weekends, and holidays.

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1.Describe your experience in building and managing a team of service professionals?
2. 2.Describe your experience in a sales/service role with a focus on building relationships and renewing existing clients.
3. Describe your experience working with working with a broad variety of vested interest groups?
4. 4.What are your salary expectations?


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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Ticket Services - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:  The primary responsibilities of the New Arena Account Manager, Ticket Services are customer service and retention of full season ticket memberships, selling full season ticket memberships, partial ticket packages and/or groups for the Sacramento Kings.  The new downtown Sacramento Sports and Entertainment Center is opening next year, and candidates with experience relocating season ticket members from one arena to another will be highly regarded.

This is an amazing opportunity to take the next step in your sports sales and service career with a team committed to professional growth and career development.  Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, subscriptions to high-touch prospecting tools like LinkedIn Premium, professional sales training, hands on leadership and much more.  New Arena Account Managers will continue to perfect their sales and influencing skills with a focus on member retention, while also selling Season Tickets, Partial Plan Tickets and Group Ticket Packages.  The ideal candidate is customer service focused, driven, and passionate about a career in professional sports ticket sales and service.

Qualified candidates will possess a strong work ethic and the determination to succeed in a highly competitive, fast paced, and rewarding work environment with high earning potential.  Continual training and skill development will be provided. 

Key Responsibility Areas:

  • Develop, enhance and maintain relationships with season ticket members via phone, e-mail and face to face appointments with an emphasis on member engagement.

  • Provide excellent customer service to ensure repeat business.

  • Maintain accurate customer profile information and payments using Archtics and Salesforce.com.

  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and sound decisions based on available facts.

  • Enthusiastically answer routine calls such as game night questions, customer profile changes and account balances. 

  • Coordinate annual projects related to seat relocation, renewals and playoffs.

  • Generate referrals from existing members, contact past customers and cold-call new sales leads to drive sales.

  • Work game nights and on and offsite event nights to engage with members and support ticket sales initiatives.

  • Recognize and relentlessly pursue sales opportunities.

  • Create opportunities for new business with existing customers.

  • Meet all individual performance and development goals within specified timeframes.

  • Maintain attendance and punctuality.

  • Perform other duties as assigned.

  • Actively participate in sales skills training and development opportunities.

Qualifications:

  • Bachelor’s degree in Business, Sports Management, or related field.

  • Self-starter with a positive attitude; committed to teamwork.

  • Excellent communication skills; customer service-oriented.

  • Outstanding problem-solving skills & ability to multi-task.

  • High level of confidence, enthusiasm, and personal accountability.

  • Solid prioritization and organizational skills.

  • Two or more years of successful sales and/or service experience, preferably in sports, hospitality or entertainment group sales.

  • Experience with Archtics, Salesforce.com, and Excel preferred.

  • Ability to work nights/weekends/flexible schedule.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you applying for this position?
2. What experience do you have with season ticket member seat relocation?
3. What professional qualities or professional experiences can you provide that is relevant to this position?
4. What are your career goals 5 years from today?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena well underway for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 2nd for the happiest places to work and 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest Premium Sales tools such as LinkedIn Sales Navigator and ToutApp, analytics-based lead scoring, rapid dialing connectivity, and industry leading CRM.  Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Director of Business Development - Texas Legends (Frisco, TX)

Responsible for maximizing revenue from the sale of tickets to consumers, groups and corporations. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for season, group and individual tickets;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Hospitality Management
Guest Services Manager - Toyota Center/Houston Rockets (Houston, TX)

General Description:
This position will oversee all guest services matters for tenant (Rockets) and non-tenants (concerts, family shows).

 RESPONSIBILITIES include but are not limited to:

  • Carries out supervisory responsibilities for assigned staff in accordance with the organization’s policies and applicable laws.  Responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff 
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Will oversee a staff of full-time coordinators and numerous part-time positions that will hire, train and staff all event-staff personnel.
  • Will work with Event Services Manager to determine staffing levels, execute staffing calls and develop continuing education and training plans as it impacts customer service levels and delivery to our customers.
  • Also provide oversight of the Tour Program and Complaint Resolution.
  • Develop and implement standard operating procedures (SOPs) for the Guest Services department and develop employee collaterals such as handbooks, training manuals, uniform requirements, etc.

 MINIMUM QUALIFICATIONS:

  • BS/BA in a related field.
  • Must have the ability and willingness to work long days, evenings and weekends.
  • Five years experience in the entertainment (arena, stadium or theater) industry or related field.
  • Extensive customer service background including training and staffing.
  • Experience in large-scale start ups in a similar or related capacity
  • Demonstrated managerial or supervisory experience in this field.

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 Equal Employment Opportunity Employer


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