Current available jobs in Sales, Service, & Marketing:


» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)
» Director of Group Sales - Charlotte Hornets (charlotte, NC)
» Windy City Bulls Mascot Assistant (Game Day Role) - Chicago Bulls (Hoffman Estates, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)
» Director of Digital Partnerships - Cleveland Cavaliers (Cleveland, OH)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)
» Entertainment Manager - Erie BayHawks (Erie, PA)
» Ticket Sales Representative - Erie BayHawks (Erie, PA)
» Group Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)
» Corporate Partnerships Intern - Grand Rapids Drive (Grand Rapids, MI)
» Season Ticket Sales Internship - Grand Rapids Drive (Grand Rapids, MI)
» Group Sales Internship - Grand Rapids Drive (Grand Rapids, MI)
» Digital Content Strategy Manager - Houston Rockets (Houston, TX)
» Marketing Associate - Houston Rockets (Houston, TX)
» Youth Basketball Director - LA Clippers (Los Angeles, CA)
» Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)
» Data Warehouse and CRM Manager - Memphis Grizzlies (Memphis, TN)
» Coordinator, Ticket Operations - Memphis Grizzlies (Memphis, TN)
» VP, Marketing Strategy - Memphis Grizzlies (Memphis, TN)
» Manager/Director, Youth Basketball Programming - Memphis Grizzlies (Memphis, TN)
» Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Sales Associate - Milwaukee Bucks (Milwaukee, WI)
» Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Manager of Inside Sales - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Sr. Manager, Strategy & Research - Email Marketing - Monumental Sports & Entertainment (Washington, DC)
» Account Executive, Inside Sales - Monumental Sports & Entertainment (Washington, DC)
» Director Event Presentation - New York Knicks (New York, NY)
» Group Sales Specialist - New York Knicks (New York, NY)
» Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Thunder Mobile Experience Coordinator - Oklahoma City Thunder (Oklahoma City, OK)
» Ticket Sales Representative - Orlando Magic (Orlando, FL)
» Sales Associate (August/September Start Date) - Philadelphia 76ers (Philadelphia, PA)
» Sr. Events and Production Manager - Phoenix Suns (Phoenix, AZ)
» Activation Manager - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Director, Membership Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Game Presentation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Game Presentation Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Corporate Partnership Sales Director - Sacramento Kings (Sacramento, CA)
» Inside Sales Manager - San Antonio Spurs (San Antonio, Tx)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» Part Time - Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)
» Rental Suite Account Executive (United Center) - United Center (Chicago, IL)
» Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)



Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

*This posting is for our October 2016 Membership Associate class

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Fan Development
Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  This is a part-time, seasonal position within the Atlanta Hawks Fan Experience Department. The Hawks are looking for positive and upbeat candidates to join the Hawks Flight Crew.  Members of the Flight Crew are tasked with uniting and empowering people to create extraordinary moments for those guests they encounter both in and out of Philips Arena.  During the NBA season, the Flight Crew will energize the crowd and help enhance the fan experience at all Hawks home games.   The Flight Crew also serves as brand ambassadors at over 200 events around metro Atlanta, including fairs, festivals, races, sponsor/partner events, and more.

RESPONSIBILITIES:

  • Create a fun, loud, and positive atmosphere during all Hawks home games by interacting with fans, tossing giveaways to the crowd, encouraging fans to make noise, and more.
  • Promote the Atlanta Hawks at various events throughout the season, including fairs, festivals, sporting events, parades, concerts, and more.
  • Interact with fans of all ages to educate/inform the community of important Hawks messages (specific promotions, ticket updates/offer, team information, playoff information, etc.).
  • Ability to arrive 3 hours prior to tip off (during home games) and 1 hour prior to event start (for out of arena events), unless otherwise noted.
  • Responsible for set-up and breakdown of all out of arena and in-game Flight Crew events.
  • Assist with organization and maintenance of the storage unit.
  • Responsible for data cultivation through online entries.
  • Represent the brand.

QUALIFICATIONS:

  • Ability to work 2016-2017 Atlanta Hawks home games (schedule coming soon)
  • Must have a valid driver’s license and reliable transportation
  • Knowledge of the NBA, specifically the Atlanta Hawks Basketball Club
  • Experience with event/game promotions preferred
  • Punctual, professional and mature demeanor a must
  • Strong interpersonal and communication skills
  • Outgoing and engaging personality
  • Team player
  • Ability to lift up to 50 pounds

*** All selected candidates will be asked to attend a formal audition on August 25, 2016. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe a time you helped make a memory for someone else.
2. How would you define southern hospitality?
3. What can you bring to this role that would help elevate the game experience?
4. Are you fluent in Spanish?
5. What sets you apart from other applicants?


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Sales, Service, & Marketing: Ticket Sales Management
Director of Group Sales - Charlotte Hornets (charlotte, NC)

POSITION OVERVIEW

The Director of Group Sales ensures the Group Sales department exceeds established goals through effective leadership of team members; responsible for actively engaging and developing team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Implement a successful strategy to all market segments in order to meet and/or exceed revenue goals for the Hornets and arena events
  • Direct and manage all group sales activities to maximize revenue potential
  • Participate in daily meetings, sales strategy meetings, pre-event meetings, training and other sales related meetings as required
  • Direct, manage, train and counsel sales staff
  • Work with other departments within the organization to provide quality service to customers
  • Maintain knowledge of market, competition and customers
  • Coordinate, motivate and hit targets across all business units
  • To establish sales budgets for group sales team 
  • To provide regular sales forecasts
  • To lead and develop your team in-line with company and HR objectives, carry-out regular development conversations and performance reviews
  • Leveraging and creating new ticket sales programs to increase overall ticket sales
  • Maintaining strong relationships with current contacts and existing clients in order to retain them
  • Continued training of staff to increase Account Executive skill sets
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Extensive sales director and strategic sales experience 
  • Proven team management experience 
  • Creative, open minded and able to ‘think outside the box’ 
  • High level of commercial awareness 
  • Strong sales and negotiation skills 
  • Excellent written and oral presentation skills 
  • Positive outlook, proven ability to handle pressure

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Game Operations/Presentation
Windy City Bulls Mascot Assistant (Game Day Role) - Chicago Bulls (Hoffman Estates, IL)

Description:

The Windy City Bulls of the NBA D-League are looking for a talented individual with mascot knowledge, an outgoing personality, and a love for basketball to fill the position of Mascot Assistant for the upcoming 2016-2017 season at the Sears Centre Arena in Hoffman Estates, IL. The ideal candidate would primarily be responsible for assisting the D-League mascot for the Windy City Bulls, as well as provide support to the Game Entertainment Department at Windy City Bulls home games.

The Mascot Assistant must be organized, comfortable speaking and interacting with all demographics as well as possess the ability to solve problems within a fast-paced, high-pressure environment. The Mascot Assistant represents the Windy City Bulls and the Chicago Bulls by interacting directly with fans during mascot performances.

This is a seasonal, part time job on game days and nights.

 Responsibilities and Duties:

  •  Must be able to arrive at all home games 3 hours prior to game time.
  • Ensure that all visits, timeouts and all other mascot elements at games are executed on time.
  • Be the spoken voice of the mascot, able to vocalize what the mascot’s thoughts and feelings are and communicate them to fans throughout the game.
  • Facilitate and assist with contests and promotions that involve the mascot.
  • Prepare all props and equipment for each home game.
  • Maintain proper conditions of the mascot costume and props.
  • Assist with Benny and the Elevators performances, pregame rehearsals and uniform/equipment logistics.
  • Provide overall support to the Game Entertainment Department and the Windy City Bulls.
  • Maintain the highest level of professionalism when representing the Windy City Bulls, Sears Centre and team partners.

Qualifications applicants should:

  • Have a minimum high school diploma or equivalency with proven work experience.
  • Live within commuting distance of Hoffman Estates, IL and have a reliable means of transportation.
  • Be creative and understand non-verbal acting and communication.
  • Be available on nights, weekends, and holidays throughout our 24-game home schedule between November-March.
  • Have previous mascot or mascot assistant experience, but not required.

Applicants need not have all, or several of the following skills, but here are some areas of knowledge and personality traits that would be useful in this position:

  • Organizational skills
  • Acting/vocal performance
  • Likability and charisma
  • General sports knowledge
  • Photography
  • Sewing
  • Proficiency with construction tool and basic repairs
  • Electronics
  • Artistic ability

All qualified applicants will be required to take part in an invitation-only audition on a mutually agreeable date and time, as well as pass applicable background and drug screenings.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous mascot experience as a performer or as an assistant? [Yes/No]
2. If yes, please explain your previous mascot experience.
3. Do you have any experience with game entertainment/production at any level? [Yes/No]
4. Are you able to commute to Hoffman Estates, IL for this role? [Yes/No]
5. Are you available to work game nights, weekends and holidays? [Yes/No]


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus in New Business Development who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages
2. Sell business partner packages and hospitality area memberships to businesses
3. Utilize social selling tools to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Make 60+ outbound phone calls on a daily basis
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Attend networking events to grow prospect pool of potential clients
11. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director of Digital Partnerships - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The Director of Digital Partnerships is responsible for creating and selling digital-based integrated corporate partnerships for the Cleveland Cavaliers (NBA), Canton Charge (NBA D-League team), Lake Erie Monsters (AHL team), and Cleveland Gladiators (Arena Football team) and Quicken Loans Arena all owned and operated by Cavaliers Holdings, LLC.  The Director of Digital Partnerships is responsible for targeting and recruiting direct advertisers in the Automotive, Business and Finance, Computing & Consumer Electronics, Entertainment & Video gaming, Lifestyle & Health, Retail/QSR, Travel & Hospitality, Food & Beverage, Real Estate, E-Commerce and Higher Education verticals as well as media agencies. Candidate should have proven background in online and mobile advertising sales, as well as have current relationships with digital media decision makers, both at the client and agency level. The position is based on salary/commission and bonus potential.  The Director of Digital Partnerships is expected to work special events and all home games, as well as normal business hours.

Responsibilities:

  • Meet or exceed established goals set yearly for new and existing digital business.        
  • Establish and grow existing and new partners selling: radio; signage; print; community relations; hospitality; promotions; and digital assets.
  • Prospect new business clients via:
    • Investigative appointments - gathering information about the prospective company.
    • Discussions with key decision-makers aimed at understanding their needs.
    • Effective presentations - satisfying partner’s needs through truly integrated solutions.
    • Dynamic programs - developing new and exciting digital-based platforms and promotions.
    • Managing obstacles - reacting to and overcoming problems or objections.
    • Accurate closing-executing contract, billing, and collecting revenue.
    • Follow-up - implementing all aspects of the partnership while working daily or as needed with the partner services to ensure the account is activated meeting both the partner and contractual obligations.
  • Sell strategic online advertising opportunities to both the agency and partner side of the business.
  • Help develop sales strategies and collateral that move needle on generating new lines of business through digital-based technologies.
  • Work with partnership account managers to track and optimize partner account performance.
  • Manage account relationships to achieve individual and team sales goals improving upsell opportunities.
  • Prioritize, manage and control a sales pipeline.
  • Maintain detailed knowledge of Cleveland Cavaliers, Lake Erie Monsters, Cleveland Gladiators digital products and platforms.
  • Assist in building out new emerging digital assets aimed at recruiting new business.
  • Prepare and research for client meetings leveraging internal and external business data and presentation tools.
  • Ability to independently perform an extensive needs analysis highlighting exact needs of partner in advance of presenting a proposal.
  • Create attractive proposals while working within partner’s needs and budget.
  • Conduct client follow-up and oversee account management throughout lifecycle of partnership.
  • Travel to partner sites when needed.
  • Sell integrated platforms that include display signage, TV, radio, print and digital combined into one themed platform.

Requirements:

  • Bachelor's degree.
  • Minimum of 7+ years of online ad sales with at least 4 years of core sales experience working with a broad spectrum of accounts across multiple verticals.
  • Must understand the value of brand based advertising and marketing.
  • Must have excellent communication skills and the ability to work independently with little or no supervision.
  • Previous experience using Adobe Creative Suite, Fiddler, Charles a plus.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)

NOTICE OF OPENING

KROENKE SPORTS & ENTERTAINMENT

 

POSITION: ACCOUNT EXECUTIVE, SEASON TICKET SALES, DENVER NUGGETS

                                               

CANDIDATE POOL: INTERNAL & EXTERNAL CANDIDATES

 

REPORTS TO: SENIOR MANAGER, SEASON TICKET SALES, DENVER NUGGETS

 

RESUME DEADLINE: JULY 8, 2016     

________________________________________________________________________

 

MINIMUM POSITION RESPONSIBILITIES:

·         New ticket sales encompassing Denver Nuggets® Season Tickets, Partial- Plans, Group Tickets and other Nuggets Package Ticket sales

·         Prospect, network, set appointments, and aggressively sells all available ticket packages

·         Works all games and sales events

·         Execute developed ticket sales prospecting promotions

·         Handles a high level of sales activity, including 300 cold calls per week and 5-7 sales appointments per week

·         Transportation for appointments and ticket delivery a must

·         Meets defined sales goals

·         Represents, actively promotes, and sells teams at events

MINIMUM POSITION QUALIFICATIONS:

·         Bachelor’s degree or equivalent combination of education and experience

·         Strong written and verbal communication skills

·         Ability to quickly build rapport with customers and assess customer needs

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards

PREFERRED POSITION QUALIFICATIONS:

·         Advanced sales training

·         Minimum of one year professional sports industry experience

·         Minimum of one year outside/inside sales experience

·         Considerable knowledge of ticket sales processes and procedures

·         Firm understanding of Kroenke Sports ticket products and services

·         Knowledge of the NBA and Denver Nuggets®

·         Established client base or extensive knowledge of Denver Metro market


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Sales, Service, & Marketing: Game Operations/Presentation
Entertainment Manager - Erie BayHawks (Erie, PA)

Entertainment Manager – Erie BayHawks (Erie, PA)

The Erie BayHawks’ Entertainment Manager is a high energy, creative person who will manage all aspects of the team’s entertainment efforts which include all aspects of the fan experience on game nights, as well as in the community.  This person, under the direction of the Vice President of Marketing & Innovation, will successfully execute the team’s marketing and game night operations.    

Entertainment

o   Manage and implement multi-faceted plan for all aspects of game night entertainment

o   Utilize a variety of assets including video, audio and digital resources to support entertainment efforts.  Research best practices to constantly improve the in-game experience.

o   Develop the production script for each home game

o   Fulfill game obligations for sponsors and Fan Experience Packages by working with all staff to ensure complete customer satisfaction

o   Manage game day entertainment staff (includes PA Announcer, Arena Host, Fan Crew, mascots, etc.)

o   Develop plan for a variety of entertainment to keep the fan experience fresh and exciting every game

Sales

o   Cultivate new ticket sales during the off-season with an emphasis on group ticket sales. Manage customer relationships and meet a personal sales quota

o   Maintain an off-season schedule of sales calls and contacts

o   Assist in the execution and fulfillment of all team corporate partnership agreements by working with the Communications Manager to ensure customer satisfaction

Miscellaneous

o   Assist with the design and development of marketing content  

o   Manage and coordinate community events in which the team participates including appearances, and manage and fulfill the team’s community donation requests

o   Coordinate the team’s season ticket membership events by assisting with the planning and execution of all member events and activities 

o   Assist with the overall functions of the organization, including office tasks, attending team events and gameday operations

o   Assist in overseeing all logistics of game days with a focus on successful fulfillment of sponsorship agreements (includes set up, coordinating sponsor elements with the Communications Manager, etc)

Qualifications

·          Proficient in Photoshop & InDesign.  Microsoft Office, Word, Excel, and Power Point.  Video editing experience and knowledge of Daktronics show & scoring system is a plus.     

·         Strong written and verbal communication skills

·         Proven job reliability, professionalism, diligence, dedication, creativity and attention to detail

·         Ability to multi-task, think outside the box and be very creative and innovative is essential

·         Ideal applicant will be highly motivated, possess a strong work ethic and be extremely organized

·         Able to work flexible hours to include holidays, weekends & evenings as required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Experience working in game presentation/entertainment for a professional sports team is a plus. Do you have experience in the field? If so, what team(s) did you work for and what positoin(s) did you hold?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Erie BayHawks (Erie, PA)

The Erie BayHawks seek a teachable, dedicated individual who possesses excellent communication skills and has at least one (1) year of experience successfully selling in sports.  This team player will sell season tickets and group tickets, while playing an integral role in the overall success of the organization.    

Duties & Responsibilities:

  • Sell Ticket packages including: Season Tickets, Group Tickets and Partial Plans.
  • Manage and provide top-levels of service to your generated ticket base.
  • Participate in all gameday ticket-related responsibilities, as needed.
  • Generate outside and inside sales appointments each week.
  • Network within the local business area to acquire new business
  • Call past customers, prospect and cold-call new sales leads to generate sales leads.
  • Attend team and community events for the purpose of maximizing sales opportunities.
  • Implement sales promotion programs and literature as well as assist the organization in other various special events, promotions, and social/civic activities.
  • Build relationships and provide excellent customer service to assist with the renewal process.
  • Achieve and succeed monthly and annual revenue goals
  • Service each account by using a touchpoint management strategy.
  • Handle additional sales and marketing objectives as assigned

Day-to-day responsibilities:

  • Sales – Phone calls, appointments, referrals, networking
  • Service – Build relationships and deliver superior service
  • Cultivate new business
  • Maintain customer database (CRM software)
  • Continue education in sports industry sales

Qualifications:

  • Minimum of one to two years of experience working in ticket sales for a professional sports team
  • Strong desire to succeed in sales
  • Exceptional work ethic, eagerness to learn, professionalism, and a passion for the sports industry.
  • Competitive nature and a contagious, positive attitude
  • Willingness to train on professional phone sales technique and skills.
  • Strong knowledge of computer programs.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
  • Demonstrated ability to work independently and produce results.
  • Demonstrated flexibility and creative problem solving skills.
  • Ability to provide superior customer service to your clients
  • College Degree
  • Work non-traditional hours, attend all home games and team events

Note: When you apply for this job online, you will be required to answer the following questions:

1. This job requires 1-2 years of successfully selling for a professional sports team. What team(s) have you worked for and what position(s) did you hold?


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Sales, Service, & Marketing: Ticket Sales
Group Sales Account Executive - Grand Rapids Drive (Grand Rapids, MI)

POSITION OVERVIEW

The Grand Rapids Drive seek passionate, committed, energetic salespeople to sell group tickets for the Drive. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle all incoming sales calls from group sales prospects
  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Grand Rapids Drive
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell from time to time season tickets, partial season and mini plans for the Drive
  • Building and fostering beneficial relationships with existing and new accounts
  • Additional responsibilities as assigned by the Director of Group Sales.
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend most, if not all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

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Sales, Service, & Marketing: Corporate Sponsor
Corporate Partnerships Intern - Grand Rapids Drive (Grand Rapids, MI)

Summary:      This position is responsible for assisting the Drive Corporate Partnerships department with day-to-day duties.

Duties and Responsibilities:

  • Event Planning
  • Marketing Strategy
  • Market research (partner/brand insights, new market trends)
  • Support proposal and recap building
  • Assist in Partner follow up (mailers, e-mail blasts, corporate newsletter, etc.)
  • Assist in 2016-17 season activation planning (pre-game ideas, structure, logistics)

Requirements:

·         Possess a strong work ethic

·         Willingness to learn (coachable)

·         Detail oriented

·         Can manage high pressured environments

·         Knowledgeable in PowerPoint and Excel

·         Personable/outgoing

·         Event/marketing/promotions experience a plus


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Sales, Service, & Marketing: Ticket Sales
Season Ticket Sales Internship - Grand Rapids Drive (Grand Rapids, MI)

POSITION OVERVIEW
The Grand Rapids Drive are seeking excited, outgoing, and dedicated candidates to become an integral part of our ongoing ticket sales efforts. The sales intern will be a vital part of assisting the Drive sales team in all aspects of selling, fulfilling and executing sales initiatives. The position will gain hands-on experience in sales and marketing through implementing and planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist sales staff on community outreach events and special Drive events.
• Assist ticket sales department with day to day tasks and requests
• Help provide qualified leads
• Execute in creating and providing sales materials as needed
• Must be able to work 20-40 hours a week
• Must be open to learning as you will gain in-depth sales training
• Perform between 60-80 cold calls per day

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
• Should have an interest in all aspects of sales and customer service
• Highly motivated with strong written and verbal communication skills
• Maintain flexibility regarding hours and availability
• Must be multi-task oriented
• Ability to work in a diverse environment
• Personable, enthusiastic and energetic
• Knowledge of Microsoft Word and Excel
• Ability to research on internet easily and effectively
• Retrieve, analyze and provide assistance with data

Education and/or Experience
• Must receive college credit

Knowledge/Skills/Abilities
• Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
• Able to maintain confidentiality and use discretion when privy to sensitive information
• Strong teamwork skills and the ability to manage their own individual projects
• Be a flexible and reliable team player, both within own department and the company as a whole
• Have the ability to thrive in a fast-paced, deadline driven environment
• Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
• Ability to multi-task.
• Ability to work extended hours including nights, weekends, holidays.
• Ability to attend company events.


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Sales, Service, & Marketing: Ticket Sales
Group Sales Internship - Grand Rapids Drive (Grand Rapids, MI)

The Grand Rapids Drive seek a Group Sales intern whose duties will include:

  • Assist the account executives with the servicing and sale of any group tickets, birthday party packages, programs and promotional ticket packages to Drive games.
  • Assist with the planning and execution of group events
  • Work closely with the Manager of Group Sales to produce group programs and timelines.
  • Assist the group sales department on game days and weekends.
  • Perform administrative tasks on a daily basis.
  • Intern will be responsible for data entry and manipulation of sales leads in our internal database.
  • Occasionally run off-site errands
  • Assist the group sales department with arena events/programs

Qualifications:

  • Major: Sales/ Marketing/ Advertising/ Communications (preferably)
  • Must receive academic credit
  • Must be very motivated and professional
  • Must be honest, timely and capable of working with the public.
  • Strong work ethic able to work in team environment
  • Proven written, oral, and presentation skills
  • Must have experience with Microsoft Office
  • Must be able to search Databases for inquires and build spreadsheets.
  • Must be able to be a full time intern
  • Must have reliable transportation

The intern will need to be in the office approximately 20-40 hours a week and will need to attend Drive home games.


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Sales, Service, & Marketing: Internet Marketing
Digital Content Strategy Manager - Houston Rockets (Houston, TX)

General Description:
The Digital Content Manager will collaborate with internal departments (Corporate, Sales, Services, Video Production, Creative) to plan, organize, and produce relevant content that meets the needs of key stakeholders, customers and fans.

RESPONSIBILITIES include but are not limited to:

  • Carries out supervisory responsibilities for assigned staff in accordance with the organization’s policies and applicable laws.  Responsibilities include: training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff.

  • Build and manage a rich content/editorial calendar that attracts a qualified audience to all Rockets digital properties including Rockets.com, Rockets app, and all Rockets social media accounts.

  • Supervise and develop Digital Communications Coordinators and Videographer, including scheduling game/appearance coverage and compiling “shot sheets” to ensure completion of content requests.

  • Track, measure, and analyze all initiatives to report on social media ROI.

  • Explore new ways to engage and identify new social networks to reach our target audience.

  • Allocate content-appropriate social media ad spends for engagement lift (boosted posts)

  • Find/create new sellable digital assets

  • Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing.

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

     

MINIMUM QUALIFICATIONS:

  • 5+ years professional experience in a role involving digital marketing, social media, SEO and/or content management
  • BA degree in related field
  • 2+ years staff management experience
  • Strong analytical skills
  • Experience in using various content management systems, preferably Drupal 7
  • Proficient in Adobe Creative Suite particularly Illustrator and Photoshop
  • Working knowledge of HTML, CSS and responsive web design
  • Experience in professional sports media preferred
  • Knowledge of NBA (players, teams) preferred.
  • Agility to work multiple nights & weekends in non-traditional, fast-paced environment

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes close vision and the ability to adjust focus and review written and electronic materials in both digital and physical format. 
  • Nature of position requires mobility and the agility to lift a minimum of 20 pounds.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer


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Sales, Service, & Marketing: Promotions
Marketing Associate - Houston Rockets (Houston, TX)

General Description:

This program provides part-time seasonal opportunities for interested individuals to assist our Team with game presentations, promotional events and activities and gain exposure to sports industry event planning and execution. 

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Assist the Promotions Department with Rockets game day activities and set up including the concourse, ticket holder events, corporate obligations and fan interactive elements.
  • Assist in execution of the Rockets Corporate, Community, Ticket Sales and Team Marketing Events and Promotions
  • Assist in execution of outside events at city festivals, trade shows and other public events.
  • Periodically assist Promotions Department with office work
  • Other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Flexible schedule with the ability to work days, nights, weekends and holidays
  • Must be available to work ALL Rockets home games during the 2016-2017 season
  • Must be available for at least 20 hours a week
  • Must be available to start September 2016
  • Good interpersonal skills
  • Eagerness to learn
  • Ability to lift 25+ pounds

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No- I have local housing available in/near Houston.
2. Yes/No- I understand that I have to be available to work ALL Rockets 2016-2017 home games and playoffs.
3. Yes/No- I am able to work days, evenings, weekends, and holidays as scheduled.


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Sales, Service, & Marketing: Community Relations
Youth Basketball Director - LA Clippers (Los Angeles, CA)

 Job Summary

The Community Relations Youth Basketball Director will implement, administer and evaluate youth basketball programs and initiatives. This position will oversee the Jr. Clippers’ Basketball program and Clippers Youth Hoops Basketball Camps. Additional responsibilities will include youth basketball partnership activation as well as revenue generation through camps and group tickets sales. This position will collaborate with community and corporate partners to activate targeted strategies for increased youth engagement. This individual will also work closely with multiple departments to support brand and platform integration.

Principal Duties and Responsibilities

·      Direct the development and implementation of community relations youth basketball programs and special events.

·      Responsible for driving revenue through basketball camps and group ticket sales.

·      Develop relationships with youth basketball influencers and leagues to grow youth basketball programming.

·      Identify growth opportunities for Jr. Clippers’ program with youth organizations and city departments locally and regionally.

·      Manage program budget, event logistics, league sales and camp registration.

·      Prepare reports and updates.

·      Manage all youth basketball program staffing including hiring and development of supervisors, directors and coaches.

·      Develop and implement strategy to grow the number of camp opportunities and camper registrations.

·      Develop and implement strategy and plan for Jr. Clipper’s tournaments locally and regionally.

·      Maintain the highest standards for safety, camp experience and the quality of coaches and instruction.

·      Ensure programs and camps are conducted in compliance with relevant legislation, policies, and procedures.

·      Develop strategy and planning in collaboration with our digital team for the implementation and content development of the youth basketball digital hub.

·      Develop and manage youth basketball ambassador program.

·      Coordinate youth basketball alumni/player visits and appearances.

·      Performs other duties as required.

Characteristics / Qualifications

·      Bachelor's degree or equivalent experience focusing in community relations, marketing or public relations.

·      Six or more years of community relations, basketball administration, public relations, event management           or marketing experience.

·      Experience managing youth sports camps preferred.

·      Strong computer skills and knowledge with the ability to write reports and develop plans.

·      Customer service and/or sales experience preferred.

·      Staff supervision experience preferred.

·      Demonstrated dedication with the ability to oversee projects from origin through execution.

·      Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·      Effective communication skills, both oral and written.

·      Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive (Seasonal/Temporary) - LA Clippers (Los Angeles, CA)

POSITION OVERVIEW

The LA Clippers are seeking hard working, positive, and passionate individuals that are committed to becoming an industry sales leader. This individual will go through a career growth oriented, sports sales development program. At the culmination of the program, this system will allow top performing sales reps internal and external opportunities to advance their sports careers.  The in depth training program will focus on growing one’s professional skill set as a full menu sales professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsibilities include but are not limited to the following:

• Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites
• Minimum 125 outbound phone calls daily
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Set appointments, show seats, give arena tours
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Variable length training program
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES - (To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to attend all home games (evenings and weekend hours and possibly holidays)
• Open to learning and taking constructive criticism
• Desire to be a sales industry leader
• Ability to present sales material to potential clients

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your strongest personality trait and how will you use it to be successful in this positon?
2. Why do you want to work in the sports industry?
3. What do you hope to gain from this opportunity?
4. Do you have access to local housing if you are relocating?
5. Please upload video or include a link (YouTube, Vine, etc.) with a 30 second pitch that answers the question: Why should we hire you?


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Sales, Service, & Marketing: Database Marketing/Analytics
Data Warehouse and CRM Manager - Memphis Grizzlies (Memphis, TN)

Position Purpose

Primary responsibilities will be split between the data warehouse and CRM systems.  This role is expected to be the data expert of the organization.  This person will be working with a vendor to implement and maintain a data warehouse for the Memphis Grizzlies.  Data from all channels will be integrated including but not limited to ticket sales, social media, email marketing, digital, and sponsorship data.  The data warehouse will serve as the primary source of information for the Grizzlies from which reporting, analyses, and ultimately business decision making will be driven.

The CRM Manager is expected to become the subject matter expert of all things related to Microsoft Dynamics CRM.  They will conduct training, aid in campaign development, and other day-to-day CRM responsibilities.  Additionally, they will be responsible for long-term CRM strategy including how to drive utilization and best leverage the system to drive sales.  The role is responsible for maximizing ROI from the CRM system. 

Essential Duties & Responsibilities

Data Warehouse Responsibilities

  • Develop phased implementation approach for incorporating data sources into warehouse.
  • Collaborate with data warehouse vendor and service vendors to create connections to Grizzlies data sources: tickets, CRM, email marketing, merchandise, food & beverage, social media, etc.
  • Work with marketing, tickets, and sponsorship departments to create business rules on how data is manipulated, cleaned, and reported on from the data warehouse.
  • Build, maintain and monitor data warehouse feeds and dashboards.

CRM Responsibilities

  • Gain an understanding of current ticket sales work flow processes and how best to model in CRM.
  • Create onboarding and continuing CRM training program for new and existing ticket sales reps.
  • Develop testing strategies to iteratively demonstrate and improve sales campaign effectiveness.
  • Work cohesively with Tickets Analyst and Marketing Analyst to improve sales targeting and effectiveness.
  • Provide access to data through data visualizations, dashboards and reporting to empower the Ticket Sales department and drive insight into business.
  • Perform all CRM administrative tasks as needed for Ticket Sales managers and reps such as managing and creating CRM activities, building contact lists, conducting regular database hygiene, executing special requests, etc.
  • Evaluate potential vendors that offer CRM process improvements.

General

  • Be an active contributor to the Grizzlies’ Strategy and Analytics team.
  • Other duties as assigned.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s degree in business, economics, statistics, mathematics, physics, engineering, or other quantitative field.
  • 2+ years of professional analytics or data visualization experience.
  • 2+ years of relevant experience with CRM management and analysis, preferably with Microsoft CRM Dynamics.
  • Working knowledge and fundamental understanding of statistical analysis techniques.
  • Partial fluency with Microsoft SQL.
  • Experience with ETL processes and tools.
  • Strong oral and written communication skills.
  • Self-starter and willingness to learn.
  • Passion for basketball.

Preferred:

  • Advanced degree in economics, statistics, mathematics, physics, engineering, or other quantitative field.
  • Experience with data visualization and BI tools like Tableau, Power BI.
  • Familiarity with Javascript.
  • Fluency with SQL.
  • Strong aptitude for learning a scripting language (R, Python, etc.)
  • Familiarity with machine learning techniques.
  • Experience creating and implementing SSIS packages.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have 2+ years of professional analytics or data visualization experience?
4. Do you have 2+ years of relevant experience with CRM management and analysis?
5. What is your current salary?
6. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Operations
Coordinator, Ticket Operations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Coordinator, Ticket Operations is responsible for assisting both the Arena and Grizzlies Box Office Managers with all assigned duties, including will-call, ticket sales, information calls through main box office line.


 

Essential Duties & Responsibilities

  • Receive and process counter, phone, and internet ticket orders to customers using both the Ticketmaster and Archtics ticketing systems;
  • Main Liaison with Ticket Sales and Service Representatives;
  • Process Group and VIP Orders from Sales Representatives;
  • Process season ticket and plan payments;
  • Insure accurate recording of payment and ticket information;
  • Provide weekly receivables reports to Management;
  • Work directly with Account Representatives in ensuring full and timely payment on all accounts;
  • Reconcile all end of day sale receipts;
  • Process and Distribute Will-Call;
  • Update and edit arena message boards;
  • Prepare sales updates for show promoters;
  • Assist Arena Box Office Manager with non-Basketball events;
  • Assist Grizzlies Box Office Manager with all Basketball events;
  • Participates in various special events and promotional activities for the box office, as required;
  • Assist with Customer Service issues during events;
  • Accepts upon rotation, additional event responsibilities;
  • Other duties as assigned.

Skills, Experience & Abilities

  • High school diploma or GED;
  • At least two years of box office experience;
  • Archtics and Ticketmaster systems experience;
  • A positive commitment to providing exceptional customer service to all FedExForum patrons;
  • Cash handling/reconciling experience;
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook;
  • Strong communication skills, both verbal and written, and exceptional inter-personal skills;
  • Highly organized  and detailed with good coordinating and project management skills;
  • Ability to work independently and effectively in a high pressure environment;
  • Must be able to work evenings, weekends and holidays, as required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. How many years of experience do you possess?
4. How many years of experience do you have working with Archtics and Ticketmaster systems?
5. What is your current salary?
6. What are your salary requirements?


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Sales, Service, & Marketing: Marketing
VP, Marketing Strategy - Memphis Grizzlies (Memphis, TN)

Position Purpose

The VP, Marketing Strategy is responsible for developing and implementing the Strategic Marketing Plan – including strategic tactics for renewing season tickets, selling new season ticket plans, mini-plan sales, group sales, and single-game sales for Memphis Grizzlies games - and all ticket sales for FedExForum concerts and events.  The VP is also charged with growing our digital footprint through growing our opt-in databases for e-marketing and our mobile app, viewership on websites (Grizzlies and FedExForum) and through introducing enhancements to existing channels and new consumer facing technologies that drive engagement.  The VP is also responsible for developing KPI’s, tools and methodologies for measuring the effectiveness of all facets of our marketing efforts.

Essential Duties & Responsibilities

  • Develops an annual Strategic Marketing Plan to meet the financial objectives of the organization (both driving revenue and adhering to annual marketing strategy budget);
  • Manages the day-to-day operations of the Strategic Marketing Department and collaborates with Brand and Content Marketing to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards;
  • Works closely with Ticket Sales and Services, Ticket Operations, Brand, Content Marketing, Communications and Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support renewal and branding initiatives;
  • Manages the tactical execution of communicating all marketing messaging through all channels - including media buying (traditional and digital), printed collateral, broadcast, website, email and social media messaging, etc.;
  • Develops and implements digital advertising campaign strategy;
  • Engages with Business Analytics team to grow and understand all consumer data (CRM/data warehouse) – develops KPI’s for measuring marketing effectiveness;
  • Collaborates with Brand and Content Marketing on the production of promotional and sales collateral materials across multiple channels;
  • Manages annual budget and hires, mentors and supervises Marketing Strategy staff;
  • Assists in developing marketing content with the VP, Brand, Content Marketing and Communications;
  • Other related duties as required.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s degree in marketing or communications or equivalent education and/or experience
  • Seven years of experience in a senior marketing communications role;
  • Five years of experience developing and executing a comprehensive marketing plan and program, both short and long term, utilizing traditional and digital channels to drive revenue growth – with an emphasis on data driven strategies;
  • Flexibility in terms of handling a variety of assignments under tight deadlines while maintaining a strong focus on branding, consistency and quality
  • Independent, creative problem-solver
  • Highly organized, motivated and responsible with good time and project management abilities
  • A collaborative team player with excellent interpersonal skills and a strong customer service orientation
  • Superb written and oral communication ability as well as excellent analytical and interpersonal skills
  • Must possess the ability to develop key messages and craft concise communications
  • Outstanding leadership skills and the ability to manage professional and support staff members as well as advise senior level executives
  • Proven ability to build a cohesive team and execute marketing/sales programs
  • Must be self-motivated, analytical, outgoing and possess a sense of humor that will contribute to a positive work environment
  • Proficiency in using Microsoft Word, Excel and the internet

Preferred:

  • Sports and entertainment experience preferred;
  • Knowledge of and passion for NBA Basketball.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Sales & Marketing Management
Manager/Director, Youth Basketball Programming - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Manager/Director, Youth Basketball Programming is responsible for regional and statewide growth of all revenue generating youth basketball programs – including Jr. Grizzlies Leagues, Camps, Clinics and Tournaments – resulting in increased registration and participation.

 

Essential Duties & Responsibilities

  • Initiates and fosters relationships with youth basketball influencers in the state and region, with an eye towards leveraging those relationships to grow Grizzlies basketball programming.
  • Creates structure through a centralized organization for all Grizzlies youth basketball initiatives.
  • Identify growth opportunities for Jr. Grizzlies youth basketball leagues in the state and region with youth organizations, schools, churches, rec centers, etc.
  • Acts as primary point of contact with League Directors relative to logistics, ticket sales and marketing to grow participation in each League.
  • Hires and supervises/or contracts with Camp Directors and coaches throughout the state and region to grow the number of Camp opportunities and camper registrations.
  • Ensures that the highest standards are met relative to the safety of all campers, and the quality of coaches and overall camp experience is maintained throughout all Grizzlies camps.
  • Develops and implements a plan to host tournaments locally and regionally utilizing the Grizzlies marketing reach and League/Camps participant lists – including the potential to host tournaments at FedExForum.
  • Responsible for maintaining a Master Youth Basketball Programming calendar, handles all scheduling, and captures/reports on all KPI’s relative to youth basketball participation to the NBA.
  • Manages Youth Basketball budget and provides accurate and timely reporting regarding revenue and expenses, and recent sales activity.
  • Works closely with the Coordinator of Youth Sports in Community Engagement to leverage all opportunities to promote the Grizzlies, clinics and youth basketball.
  • Works with Partnership Marketing to identify prospects and activation ideas for existing and prospective sponsors of our Youth Basketball Programs.
  • Works closely with ticket sales and operations relative to ticket sales and distribution for all programming.
  • Work with other departments (PR, Marketing, Broadcasting, Digital) to publicize Grizzlies Youth Basketball programs through various marketing and promotional channels.
  • Represents the Grizzlies at youth basketball-related community events and speaking engagements.
  • Responsible for promoting the Grizzlies brand at all times.
  • Other related duties as required.

Required Skills, Experience and Abilities

  • College degree or equivalent experience preferred
  • 2-3 years of sales experience preferred
  • Possess a strong working knowledge of the game of basketball, as well as a passion and dedication for youth sports
  • Experience managing youth sports camps preferred
  • Ability to develop relationships with local and state youth basketball programs 
  • Great interpersonal skills and talent for communicating clear and effective messages with a variety of different constituencies and groups
  • Highly organized, self-motivated, goal-oriented and responsible - with good time and project management abilities
  • Ability to write reports and develop business/sales plans
  • Must have own transportation and be able to work evenings and weekends as required – willing to travel regionally (up to 50% of the time)
  • Proficiency in using Microsoft Word, Excel and the internet

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Promotions
Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)

Brief description of the position:

The Xtreme Team displays the ultimate Miami HEAT spirit and is responsible for getting HEAT fans energized, excited and entertained at each home game and at Miami HEAT events throughout South Florida. Xtreme Team members play an integral role in community events and the HEAT game night experience by leading the crowd in chants, hosting contests, throwing t-shirts, taking photos with or for fans and simply entertaining HEAT fans whenever possible.

Responsibilities:

  • Interacts and enthusiastically engages the crowd by leading chants, distributing giveaways, t-shirt tosses, etc.
  • Always a positive influence and display the highest level of customer service for fans and guests at HEAT games in the arena or off-site HEAT events.
  • Coordinates and executes entertainment, contests and promotions throughout the arena and at off-site event locations.
  • Responsible for set-up and break down of any events including props, signage, decorations, staging, etc.
  • Maintain proper care of all HEAT props and equipment including an organized storage area.
  • Other duties as assigned by the department.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays and weekends?
2. (Yes/No) Do you have previous experience in promotions?
3. If yes to question 2, please explain your experience in detail.
4. (Yes/No) Do you have previous public speaking experience?
5. If yes to question 4, please explain your experience in detail.
6. (Yes/No) Do you have reliable transportation?
7. (Yes/No) Do you have previous experience in the sports or entertainment industry?
8. If yes to question 7, please explain your experience in detail.


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks (Milwaukee, WI)

Position Overview
The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the Bucks leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Milwaukee Bucks, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up-selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.

  • Conduct in-arena appointments and tours of the BMO Harris Bradley Center to assist in closing new business and developing new relationships.

  • Work different Milwaukee Bucks events and games as assigned to support ticket sales efforts and promotional initiatives.
     

Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral.

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Inside Sales Associate

Department: Inside Sales

Reports to: Manager of Inside Sales

FLSA Status: Full Time/Temporary/Non-Exempt

Date Modified: 10/2/2015

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.
  2. Meet weekly hustle metrics as outlined by the Manager of Inside Sales.
  3. Conduct face to face appointments at the Target Center, and out of office meetings to assist in closing new business, while developing business relationships.
  4. Meet and exceed weekly and monthly sales goals.
  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  7. Document all communication with clients in CRM.
  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 
  9. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Experience: Previous sales experience is preferred.

Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.00/hour?


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Sales, Service, & Marketing: Ticket Sales
Manager of Inside Sales - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Manager of Inside Sales

Department: Membership Sales

Reports to: Vice President, Ticket Sales and Service

Position Type: Full Time/Exempt/Regular

Date Modified: 7/7/2016

Position Summary/Objective: This position will develop and execute strategic and tactical plans to achieve revenue targets. Primary responsibilities of the Inside Sales Manager are to recruit, hire, motivate and teach Inside Sales Associates. Additionally, this individual will support group sales efforts, partial membership plans, and Minnesota Lynx ticket sales.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Continuously recruit and maintain a pipeline of potential candidates and work closely with Human Resources to efficiently fill open positions. 
  2. Partner with Director of New Membership Sales and other leaders within our team to identify potential development opportunities and the candidate(s) best suited for growth.
  3. Create and execute a training plan focused on the development of the Inside Sales Associates including: educating Associates on all product offerings, pricing and sales strategies, as well as market trends and industry best practices.
  4. Set clearly defined daily, weekly, monthly and annual targets for all staff members, and provide training and guidance toward achieving individual and group goals.
  5. Hold Associates accountable to weekly hustle metrics, with heavy emphasis on face to face appointments.
  6. Research and identify potential new revenue opportunities and lead process to create a profitable business plan around each new product and offering.
  7. Assist in developing the organization’s new sales plan including pricing, process, timelines, value proposition, resource allocation, as well as managing internal and external communication
  8. Educate all departments on the integrated success of membership product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM and Archtics is strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department.

Experience: Three (3) plus years of experience working in sales and services environment is preferred. Minimum two (2) years supervisory or managerial experience.

Education: Bachelor’s degree or equivalent experience preferred

Specialized Knowledge, Licenses, etc.: Experience working in sports is preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.


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Sales, Service, & Marketing: Database Marketing/Analytics
Sr. Manager, Strategy & Research - Email Marketing - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates four professional sports teams: the NBA's Washington Wizards, NHL's Washington Capitals, WNBA's Washington Mystics and the AFL’s Washington Valor (set to debut in 2017). The group also owns and operates Verizon Center in Washington, D.C., which is annually ranked as one of the top venues in the world. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the training facility for the Capitals and EagleBank Arena on George Mason University's campus. The District of Columbia and Events DC will open a new sports and entertainment facility in Southeast DC in 2018, which will become the new training facility for the Washington Wizards and Mystics. It will also include a 5,000 seat arena as the eventual home of the Washington Mystics. Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE.

Overview: This position will work throughout Monumental Sports and Entertainment to deliver and execute upon testing and quick-learning capabilities of email marketing as an vital lever within the marketing and communications mix on a macro and micro level to our fans and customers throughout MSE’s portfolio of properties.

Responsibilities:

  • Design and deliver targeted email communications to Washington Wizards, Washington Capitals, Washington Mystics, Washington AFL, Monumental Rewards, Eagle Bank Arena and Verizon Center fans, subscribers, and customers ensuring appropriate message tracking protocols are in place.
  • Work with department leaders across Sales, Service, Marketing, Partnerships, and Communications to develop relevant messages to targeted groups.
  • Approach position with a data-driven mindset focused on results and optimization.
  • Construct both drag-and-drop and HTML based email builds.
  • Execute segmentation uploads, integrations, field mappings, and advanced filter techniques.
  • Build and execute multi-tier campaign automations.
  • Create forms, set advanced form processing steps, and set form automations.
  • Utilize dynamic content when applicable via different data scores and resources.
  • Create and manage system wide reporting through Eloqua Insights.
  • Provide detailed tracking and performance reports on all acquisition and email efforts.
  • Analyze performance metrics to identify trends and develop recommendations to enhance message performance and database growth to ensure maximum efficiency across all efforts.
  • Produce, analyze, and provide recommendations on email performance metrics including overall message performance and the related impact on lead development and buyer conversions.
  • Establish and execute ongoing system administration and contact updates.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Three (3) or more years of professional experience with one to two (1-2) years of experience working with email marketing and marketing automation programs.
  • Experience creating/editing HTML based emails.
  • Experience with Eloqua Email Marketing System.
  • Proficiently experienced with Microsoft Excel.
  • Superior work ethic and a meticulous nature.
  • Effective oral and written communication skills.
  • Experienced working in an office setting.
  • Able to learn quickly and motivation to self-teach.
  • Well organized, thorough, and detail-oriented.
  • Able to develop and maintain successful working relationships.
  • Able to act according to the organizational values at all times.
  • Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends as necessary.
  • Experience with Salesforce is a plus.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Inside Sales - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates four professional sports teams: the NBA's Washington Wizards, NHL's Washington Capitals, WNBA's Washington Mystics and the AFL’s Washington Valor (set to debut in 2017). The group also owns and operates Verizon Center in Washington, D.C., which is annually ranked as one of the top venues in the world. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the training facility for the Capitals and EagleBank Arena on George Mason University's campus. The District of Columbia and Events DC will open a new sports and entertainment facility in Southeast DC in 2018, which will become the new training facility for the Washington Wizards and Mystics. It will also include a 5,000 seat arena as the eventual home of the Washington Mystics. Monumental Sports Network, a digital platform that covers the region’s sports and entertainment news across mobile and OTT streaming devices, is also owned by MSE.

Overview: Responsible for selling and servicing new accounts and creating and implementing new ideas to drive ticket sales revenue.

Responsibilities:

  • Sell a full menu of ticket products for Monumental Sports & Entertainment properties, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.
  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.
  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.
  • Contact past customers in order to generate new ticket sales.
  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 
  • Conduct in-arena appointments and tours of Verizon Center to assist in closing new business and developing new relationships.
  • Meet or exceed assigned sales goals for all ticket products.
  • Work different Monumental Sports events and games as assigned to support ticket sales efforts and promotional initiatives. 
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's Degree. 
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
  • Excellent communication and presentation skills, both written and oral. 
  • Aggressive and competitive approach to the selling process. 
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • Must be able to work evenings and weekends, as required.
  • Experience with TicketMaster, Archtics and Microsoft Office computer software and contact management systems.
  • Prior telemarketing and/or sales experience is preferred but not required.  

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Event Operations/Management
Director Event Presentation - New York Knicks (New York, NY)

RESPONSIBILITIES

Director, Event Presentation for the New York Knicks manages and executes programming and handles day to day operations for in-arena activity (for both the Knicks and Liberty).  Spearheads all pre-production efforts as related to game execution. Efforts include: developing and managing programming calendars, game content scripting, directs game day production meetings, leads the production of all LED signage for in-arena display (GardenVision, 7th Ave. Marquee and MSG Mall).  Coordinates all communication between Knicks/Liberty EP and Producers in GardenVision. Executes and leads all in-arena game day rehearsals and programming, including live entertainment, video, and theatrical elements (lighting, projection, etc.)  Directs all NYK/NYL games and coordinates programming. Coordinates team promotions, merchandise, events and the food/beverage business via video shoots, scripting of promotions and securing in-game inventory. Implements content from across all departments for exposure in game programming. Works intensively with the MSG Partnerships group in the production and execution of game related programming to maximize event presentation and partner’s goals.  The Director assists on production and presentation of team events such as partner functions, subscriber forums and charity events.  The Director is responsible for the overall game presentation for the Westchester Knicks. In addition, the position will work closely with all MSG departments to develop cross-promotional opportunities for brand elevation during event execution.

  • Directs all Knicks and Liberty games by executing programming (for both the Knicks and Liberty).
  • Keep detailed game inventory spreadsheet to ensure no games are oversold
  • Writes the rundowns and game scripts for Knicks and Liberty games
  • Schedules and lead all aspects of execution for Partnership elements in-game
  • Manages graphics creation process – request, approval and delivery for GardenVision
  • Direct report for PA announcers, Manager of Game Presentation for the WCK & NYL, and Student Associate for event pesentation
  • Creates video project lists, brainstorms ideas, manages producers and editors shot sheets and scripting
  • Spearheads all pre-production efforts as related to game execution. Efforts include: developing and managing programming calendars, game content scripting, directs game day production meetings, leads the production of all LED signage for in-arena display (GardenVision,). Coordinates all communication between Knicks/Liberty EP and Producers in GardenVision.
  • Coordinates all internal requests for game programming, marketing, merchandise, food/beverage, MSG Network, GDF, MSGE, MSG Sports Properties, Community Relations, Transformation, the scripting of such promotions and securing in-game inventory.
  • Assists with entertainment production for annual events and game production related to out-of-arena venues. (Tip-Off Event/ Playoff Events)
  • Leads lighting, audio, entertainment programming for rehearsals in-arena.
  • Assists VP as contact to NBA for broadcast and entertainment related coordination.
  • Manage Partnership activation spreadsheet, including active / contracted elements and promotion schedule
  • Coordinate In-arena partnership sales including inventory analysis and generating programs for new partners. Works directly with the VP, Event Presentation to ensure the integrity of the Knicks brand without stifling financial opportunities.
  • Ensure that day of game staff executes promotions properly. This position ultimately manages day of event staff including explanation of daily assignments and in-game evaluations/direction to better improve work production.  (Oversees staff that will execute giveaways, on-court contests, sponsor and talent hosting). 
  • Work very closely with MSG Networks truck producer in a variety of capacities for coordination of broadcast integration with the presentation.
  •  Coordinate the production of highlights videos for in-arena play. This position works closely with both in and out of house vendors in selecting music, highlight plays, scenics, crowd shots and design elements in filling various video production capacities.  Concepts should be generated for self-execution as well as guideline creation for GardenVision to proceed with. 
  • Serve as a secondary point person with the NBA on all entertainment and game broadcast related issues. These include, but are not limited to, performers, technology, video shoots and post-production, NBA TV and National broadcast logistics.

QUALIFICATIONS:

Management Skills

  • Ability to lead (extremely important for directing the live event)
  • Need to be able to communicate with all types of people (talent, producers, union staff, etc)
  • Organizational skills are a premium with multiple tasks in a year-round environment
  • Creativity is needed to exceed the norm as the department must be the most creative in all avenues of operation
  • Need to be able to work well with others in a team oriented environment

Technical/Functional Competencies

  • This position must always be able to source and act on industry trends
  • Ability to produce videos working with both linear and non-linear editing systems
  • Must have a strong knowledge of theatrical lighting, music and live production techniques
  • Strong communication techniques are a necessity as this position will need to direct multiple people during event execution
  • Graphic design capabilities will become a growing need for this position
  • Should possess an in-depth knowledge of both city and company procedural issues as relates to union employees (and their functions)
  • Must possess exceptional computer skills and an ability to generate cutting edge decks and presentations.

Key Experiences/Achievements

  • 2-3 years of experience calling live games or events in a sports environment
  • Proven ability to manage production teams
  • Well versed in a wide array of musical knowledge
  • Good entertainment industry contacts
  • Undergraduate college degree a MUST

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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket sales utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty). Create and maintain client database, future sales opportunities and referrals. Develop and implement programs designed to drive sales volume and maximize sales revenues. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Leverage popular events, acquire referrals from current buyers, and keep core clients informed and satisfied. Ensure timely collection of payments, monitor held inventory, maintain detailed records on purchase history and sales production, and keep abreast of TicketMaster reports/improvements. Foster positive working relationships within department, company, and client base.

QUALIFICATIONS

  • Experience with direct client contact
  • Knowledge of MSG Sports properties and a sincere and educated interest in sports/entertainment
  • Abillity to multi-task, prioritize assignments and manage workload in a highly urgent environment
  • Excellent communication and organizational skills with the ability to develop creative ideas to increase revenues
  • Motivated sales professional with a positive and resilient attitude and ability to develop strong relationships with clients that encourage sales
  • Computer proficiency required
  • Must be flexible to work evenings and weekends as required.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Event Operations/Management
Thunder Mobile Experience Coordinator - Oklahoma City Thunder (Oklahoma City, OK)

The Oklahoma City Thunder is currently seeking an enthusiastic team player to operate our Thunder Bolt experience trailer, bringing the Thunder experience to various locations around the region. The Thunder Mobile Experience Coordinator is responsible for all aspects of the Thunder’s mobile experience program, an integral part of the Thunder’s overall marketing and community engagement initiative. The Coordinator will also assist the Events and Entertainment and Marketing departments with a variety of tasks including special events and game day execution.

 

Essential Duties and Responsibilities:

  • Manage all aspects of the Thunder mobile experience program, including scheduling and executing all appearances, ordering all collateral materials, coordinating Thunder entertainment, driving the display to and from appearances and maintaining good relationships with community partners throughout the region

  • Successfully execute the integrated programming from our corporate partner – delivering upon mutually agreed principals, nomenclature, values and engagement with the public to represent the Thunder and the corporate partner marketing objectives

  • Serve as a brand ambassador for the organization when meeting with local event coordinators, city officials and other constituent groups across the region when planning and executing an event presentation

  • Ability to articulate in person, via phone and electronically the key values of the organization when vetting different display locations for the Thunder mobile display

  • Proactively identify new opportunities for the Thunder mobile experience to be involved in defined community events and/or strategically designated cities throughout the state of Oklahoma and adjacent regional territories

  • Manage  the hiring, training program and scheduling of part-time staff members

  • Manage and schedule maintenance of the vehicles and equipment

  • Maintain a professional, detailed, clean and guest friendly environment with the vehicles and supporting resources

  • Assist with other marketing/events and entertainment tasks as needed (game nights, events, etc.)

  • Coordinate data collection as directed and support internal programming to build analytical reports based on experiences, audience development and brand expansion

  • Maintain good attendance and punctuality

  • Other duties as assigned

 

Qualifications and Requirements:

  • Bachelor’s degree preferred, or equivalent work experience

  • Must have a valid Oklahoma driver’s license plus an excellent driving record

  • Must be willing to participate in Thunder-provided driver training session(s)

  • Ability to lift 50lbs and stand/walk for up to 10 hours at a time

  • Self-starter; outgoing personality, desire to learn and interact with people well

  • Detail-oriented with strong verbal and written communication, planning and organizational skills

  • Computer knowledge (Excel, Word, Outlook, etc.)

  • Be able to work a flexible schedule, including nights, weekends and holidays

This is a full-time, non-exempt position reporting to the Manager, Live Event Presentation.  The vision, assignment and accountability for this position will be collectively directed by representatives from the Marketing, Communications, Events/Entertainment and Business Development divisions.

The Professional Basketball Club, LLC is an Equal Opportunity Employer.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Orlando Magic (Orlando, FL)

JOB SUMMARY

Generate maximum revenue for the Orlando Magic organization via full-menu product sales of season tickets, partial plans, group tickets and hospitality to companies and individuals.

JOB RELATIONSHIPS

• Reports To: Ticket Sales Manager  

GAME/EVENT RESPONSIBILITIES

• Game night responsibilities: Yes
• Approximate number of games worked per season: 21-40
• Event night responsibilities:  No
• Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
2. Sell full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events via:
i. Cold calling
ii. Lead generation at Magic home games
iii. Prospecting / Profiling
iv. Networking at outside events
v. Seeking and implementing sales and service best practices
vi. Thorough data capture and personal database management
3. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting.
4. Manage all season ticket/partial plan accounts and work with the service department to provide the highest level of customer service throughout the season.
5. Meet with Ticket Sales Manager regularly producing accurate updates on prospecting activity, sales performance, outside appointment and event recaps, and account management.
6. Work at Orlando Magic home games:  staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
7. Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
8. Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
9. Attend and actively participate in daily and weekly department meetings.
10. Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
11. Maintain accurate records of all prospecting activities and closed sales.
12. Makes decisions with little or no choice as to the methods and procedures used in achieving results.
13. All other duties as assigned.

PHYSICAL REQUIREMENTS

none

QUALIFICATIONS

• Bachelor’s degree preferred or equivalent work experience required.
• Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred, but not required.
• Bilingual skills a plus.
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
Sales Associate (August/September Start Date) - Philadelphia 76ers (Philadelphia, PA)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Event Operations/Management
Sr. Events and Production Manager - Phoenix Suns (Phoenix, AZ)

Job Title

Sr. Events and Production Manager

Job Purpose

The Sr. Events and Production Manager is responsible for overseeing the planning and implementation of all arena events for primary tenants and outside entities as assigned. This individual must ensure event success and guest satisfaction with an eye for overall management of the arena, its staff and its equipment.  

Primary (Essential) Duties

  • Serve as the primary contact for a variety of concert and event promoters and act as the primary liaison in providing and determining their needs in order to make their event successful.
  • Engage various department heads and local labor provider to ensure the proper execution of all elements for concerts, sporting events, and special events as assigned including technical / production needs, facility setup and presentation, parking, security and emergency services, catering, guest services, engineering, audio / visual, IT, etc.
  • Coordinate any and all operational needs and cost estimates for events / shows / meetings and oversee the entire event planning process through pre-show planning, load-in, show, load-out and post-event wrap-up.
  • Interface with Phoenix FD on all permit requirements and obtain approval for special setups.
  • Ensure employees understand expectations and parameters for event activities through timely and accurate written and verbal communication. Utilize setup sheets, event reports, CAD maps and other event tools to create clear expectations for each event.
  • Lead SES operational departments in problem-solving and identifying ways to optimize efficiency; Set an example with a solution-oriented approach to difficult guest, client and co-worker interactions.
  • Enforce Talking Stick Resort Arena policies and procedures throughout each event and ensure compliance with ADA, local and state fire and safety ordinances.

Knowledge, Skills and/or Abilities

  • Proficiency in Microsoft office applications including Word, Excel and PowerPoint.
  • Handle multiple and diverse events, projects and tasks simultaneously.
  • Maintain sound decision-making and a positive attitude in stressful situations and in a fast-paced, dynamic work environment. 
  • Communicate changes effectively and efficiently and maintain an in-depth understanding of how each event decision impacts various departments and overall business.
  • Establish and maintain strong relationships with a wide variety of internal and external clients and vendors.  Develop a rapport with operational departments to continually improve event execution and effectiveness.
  • Model a teamwork-centered approach to event management while demonstrating a high level of personal accountability and pride in work.

Experience/Education Requirements

  • Bachelor’s degree in a related field or equivalent experience required.
  • 3-5 years previous experience planning and executing large, high-profile events in an arena environment required.
  • AutoCAD experience preferred.

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years previous experience planning and executing large, high-profile events in an arena environment?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Activation Manager - Phoenix Suns (Phoenix, AZ)

Job Title

Activation Manager

Job Purpose

Oversee all aspects associated with the implementation, activation, reporting and delivery of assigned marketing partnership agreements.  Responsible for the day to day management of select partnership accounts as well as the ability to identify and respond to changes in partner objectives as necessary.

Primary (Essential) Duties 

  • Directly supervise the activation of contracted marketing partnerships
  • Manage sponsor expense in accordance to budget
  • Participate in strategic planning to meet sponsor goals / objectives
  • Leads specific projects as assigned
  • Make decisions on behalf of marketing partnerships to best activate a contractual partnership
  • Completely activate all elements included within assigned marketing partnership agreements to be compliant with contractual obligations
  • Establish and maintain continued communication with key marketing and activation contacts to ensure a sound understanding of expectations for the marketing partnership
  • Capture all marketing partnership delivery in an accurate, organized and timely manner to be included in proof of performance reports such as:
    • Partner/Event “One-Sheet Recaps”
    • Partnership “Case Studies” or “Best Practices”
    • Monthly Partnership Updates
  • Assist in Game Operations and Special Occasions for all events that feature assigned marketing partnership elements to ensure objectives are met
  • Manage partnership engagement in departmental suite/hospitality area during select games
  • Identify new and effective solution-based concepts in conjunction with assigned marketing partners to maximum partnership return on investment
  • Work in conjunction with assigned Sales Representatives to identify and generate incremental revenue opportunities for current marketing partners
  • Assist assigned Sales Representatives in all facets of renewal efforts including strategy, research, creative, and development of content for renewal presentations
  • Assist with renewal presentation when appropriate

Additional Responsibilities/Non-Essential Duties

  • Compiles and communicates the department’s photo requests on a game by game basis
  • Manages digital signage inventory and rotation formats on a game by game basis
  • Responsible for FSA traffic management and OTA scheduling (interim responsibility)

Knowledge, Skills and/or Abilities

  • Must have basic understanding of MS word, power point and excel
  • Excellent customer service skills
  • Strong interpersonal skills and ability to problem solve
  • Strong verbal and written communication skills
  • Positive attitude and strong work ethic
  • Ability to multi-task and handle a variety of responsibilities

Experience/Education Requirements

  • College degree- BA/ BS or equivalent experience

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings,  and some holidays to meet business needs
  • Must be able to lift at least 25 pound boxes
  • Extended standing during games and events
  • Must be comfortable in a crowd of people, loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Tell us about any previous activation/sponsorship experience that you have.


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Ticket Sales
Director, Membership Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Title:

Director-Membership Sales

Job Purpose

As the Director of New Membership Sales you’re responsible for all sales of New Memberships (Season Tickets) for Suns and Mercury. You will be asked to build a Business Plan and execute the new membership sales campaign for both properties. Also, you’re responsible for leading the strategy around recruiting, training and developing our New Business Team and Season Sales staffs. In addition, you are tasked with taking the lead on in game selling, and running new sales events.

Primary (Essential) Duties:

  • Recruit, hire, train, coach & develop a staff of Account Executives & Sales Consultants
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Suns & Mercury games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities:

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  •  Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements:

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all Suns and Mercury home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Coordinator - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Assist in the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games and select Talking Stick Resort Arena events.  

Primary (Essential) Duties 

  • Lead stage manager for all games
  • Direct select Phoenix Mercury games (and other events)
  • Maintain game calendar and serve as a liaison between Game Entertainment and Group Sales
  • Assist in the hiring of game night performers and Ball Kids, including payroll, new-hire paperwork and training
  • Assist in the scheduling and game night assignments for the Phoenix Suns and Phoenix Mercury Ball Kids
  • Schedule National Anthem performers, Honor Guards and halftime acts to perform at Phoenix Suns, Phoenix Mercury and Arizona Rattlers home games

  • Manage day-to-day aspects of the departments promotion of entertainment teams through social media outlets

  • Assist with prop creation for in-game sponsor contests
  • Maintain/organize storage cage for all game props
  • Assist in generating new ideas for contests, both live and video
  • Schedule and coordinate Sol Patrol practices, game schedule and outside appearances
  • Assist in preparation of all performance team auditions
  • Assist in coordinating performance teams promotional appearances; communicating appearance dates,    times, etc. to performers
  • Attend all home games and select appearances to ensure quality of performance and execution
  • Assign game night staff responsibilities for each home game
  • Have an understanding of each performers/staff responsibility for a game
  • Contribute to idea generation for elements that can enhance the in-arena experience

Knowledge, Skills and/or Abilities

  • Strong creative and idea generation skills required

  • Detail oriented with excellent organizational skills

  • Excellent administrative and time management skills
  • Ability to meet tight deadlines and work effectively in a high pressure environment
  • Excel at directive communication
  • Excel at motivating staff/performers and leading by example

Experience/Education Requirements

  • Bachelor’s degree or equivalent experience required
  • At least 2 years of experience as a stage manager for a live sporting event
  • At least 2 years of experience in producing/directing an in-arena sporting event

Working Conditions and Physical Demands

  • Flexibility with an often-evolving schedule of events, appearances, and games to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to attend all home games and select appearances

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 2 years of experience as a stage manger for a live sporting event? Explain.
2. Do you have at least 2 years of experience producing/directing an in-arena sporting event? Explain.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Manager - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

 Job Purpose

Assist in the direction and production of all Phoenix Suns, Phoenix Mercury and Arizona Rattlers games and select Talking Stick Resort Arena events.  

Primary (Essential) Duties

  • Use invention, imagination, originality and talent for show direction and production of all Phoenix Suns, Phoenix Mercury, Arizona Rattlers games and select outside team events

  • Act as Lead Stage Manager for all Phoenix Suns home games.
  • Direct Game Presentation for Phoenix Mercury and Arizona Rattlers home games as well as select Phoenix Suns game
  • Oversee implementation of in-arena sponsor promotions
  • Coordinate game day logistics such as video, music and stage management
  • Implement unique ideas to enhance game day experience to maximize value for fans and sponsors
  • Work with Marketing Partnerships on sponsor activation elements, concourse table assignments and promotions
  • Organize and plan for each home game and entire season strategy
  • Assist in day-to-day management of video production and graphic needs with Content Department
  • Work with other departments within the company to coordinate outside events and promotions
  • Assist in the hiring of performers/game night staff for each team
  • Coordinate Suns and Mercury performer appearances
  • Manage payroll for Suns, Mercury and Rattlers performers and game night staff
  • Help to create and modify new and existing props to be used at Suns and Mercury games
  • Have a complete understanding of each full-time and game night staff members’ responsibilities for each game
  • Attend all home games and select appearances to ensure quality of performance and execution
  • Contribute to idea generation for elements that can enhance the in-arena experience

Knowledge, Skills and/or Abilities

  • Strong creative and idea generation skills required

  • Strong writing skills preferred

  • Have an ever-evolving understanding of the industry and market, maintaining current trends throughout the league
  • Detail oriented with excellent organizational skills
  •  Excellent administrative and time management skills
  • Ability to meet tight deadlines and work effectively in a high pressure environment
  • Excel at directive communication
  • Excel at motivating staff/performers and leading by example
  •  Knowledge of Click Effects, Chyron Generator, DTVI Statistics preferred.

Experience/Education Requirements

  • At least 3 years of experience in directing/producing an in-arena sporting event
  • Previous NBA experience highly preferred
  • Bachelor’s degree or equivalent experience

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and some holidays to meet business needs
  • Must be able to work all home games and select appearances

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.                               

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of experience in directing/producing an in-arena sporting event? Explain.
2. Do you have any previous NBA experience? Explain.


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Corporate Partnership Sales Director - Sacramento Kings (Sacramento, CA)

Capsule Position Description:  Creates and brokers integrated Corporate Partnerships for the Sacramento Kings and the new Golden 1 Center.  These partnerships will be multi-year agreements and focused on the unique objectives and priorities of each individual partner. 

Key Responsibility Areas (KRA’s):

  1. Prospect new business within assigned categories.
  2. Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and potential partner presentations and proposals.
  3. Negotiates and finalizes the contractual process.
  4. Pro-actively provide service to partners and potential partners by identifying, addressing and exceeding expectations while maximizing value and ensuring return on objectives.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

·         Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

·         Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

·         Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

·         Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Technical Expertise:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Self-starter with a positive attitude;

·         Demonstrated ability to identify potential prospects

·         Demonstrated ability to ask questions to determine the objectives of potential partners

·         Demonstrated ability to overcome objections

·         Demonstrated ability to connect potential partner objectives with assets/solutions that will meet those objectives

·         Demonstrated ability to close deals

·         Commitment to teamwork;

·         Excellent communication skills;

·         Customer Service orientation. 

Computer Skills                                             

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and Outlook and ability to learn the use of ticket computer programs.

Education and/or Experience

·         BA/BS preferred.  Five to seven years of successful partnership sales experience, preferably in the sports or entertainment industry. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Tell me about your previous Corporate Partnerships sales experience?
3. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Manager - San Antonio Spurs (San Antonio, Tx)

Primary responsibilities include continuous recruiting, hiring, training, and development of inside sales staff with the focus of generating, maintaining and increasing Full Season, Partial and Group Ticket Sales for all Spurs Sports & Entertainment franchises including Stars, Spurs, Rampage, SAFC and AT&T Center Events.  Provide extensive customer service training and continual development of relationships with customers with retention as the primary goal. Possesses the ability to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Recruit, train, lead and develop Inside Sales Representatives including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring and evaluating new sales staff on a continuous basis.
  • Develop sales strategies, procedures and processes for all Inside Sales Staff and create a Sales Manual and Training Guide that includes standard processes, best sales practices, protocols, reporting, tracking, prospecting, event scheduling/success and other applicable guidelines for training, accountability, and consistency purposes.
  • Identify, explore, and research new season ticket and group sales target markets and sales opportunities.
  • Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
  • Implement customer service principles and systems that permeate all ticket sales functions across all SS&E properties with customer retention as the primary goal. Customer service programs must be developed and implemented with the goal of building loyalty to all SS&E properties by utilizing standard practices such as seat visits, customer service calls/programs, and timely follow-ups with thank you cards, courtesy calls and other customer outreach tools
  • Establish, maintain and grow internal relationships, including but not limited to, franchise ticket sales management, season ticket and premium services, sponsorships, partnership activation, community responsibility, human resources, game and building operations, marketing and security.
  • Track and report daily and weekly sales and provide to the Vice President of Ticket Sales and Services.
  • Coordinate and follow up with all necessary SS&E departments to ensure all customer service and sales opportunities are met.
  • Attend, contribute and participate in weekly sales department meetings as well as a weekly meeting with the Group Sales Manager.
  • Assist the Group Sales Manager and Franchise Sales Managers with the creation, planning, communication, and implementation of all special projects, promotions, and programs.
  • Other duties as assigned 


Qualifications: 

  • At least 5 years of marketing and sales experience in sports or entertainment
  • 1-2 years supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
  • Proficient with Microsoft Office (Word, Excel & PowerPoint)
  • Proficient with Ticket Master Archtics Ticketing System preferred
  • Understanding of lead management system and data capturing systems ( Sales Genie,   Turnkey Prospector)
  • Excellent verbal and written communication skills
  • Must be able to prioritize work when given multiple projects
  • Ability to work in a dynamic team environment with all levels in the organization
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?
2. Are you currently or have you ever been employed with SS&E?
3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?
4. How many years of relevant work experience do you hold?
5. Have you previously worked for a sports team? If so, what team and position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Ticket Operations
Part Time - Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

*Applicants are asked to apply for the position that best fits their skills and background.  Applicants applying to multiple positions will not be considered.

General Description:
The Box Office Associate is a part-time position dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center guests. The position will require the Box Office Associate to work a schedule ranging from 3 to 20 hours per week depending upon the event schedule, with most call times starting at or around 5:00 p.m.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Sell tickets using Veritix ticketing software.
• Handle outbound and inbound will call requests.
• Interact with guests to answer questions and resolve ticketing issues.
• Receive and file event will call
• Maintain and stock supplies for the Box Office windows.
• Ability to handle cash and credit card transactions while keeping the cash drawer balanced
• Additional duties assigned by supervisor.

MINIMUM QUALIFICATIONS:
• High school diploma or GED.
•Excellent customer service skills
• Excellent verbal communication skills
• Ability to work under pressure
• Prior use of Veritix or similar ticket system preferred
• Applicant is required to work all Rockets games and Third party events.  This schedule will consist of evenings, weekends, and holidays.  shifts typically begin at 5:00PM and end at 9:00PM.
•Bilingual in Spanish preferred, but not required


PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.


*By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 
Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. : Yes/No I am able to arrive at 5:00 p.m. to work events.


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Sales, Service, & Marketing: Premium/Suite Sales
Rental Suite Account Executive (United Center) - United Center (Chicago, IL)

DESCRIPTION:

The Account Executive role is a full time position responsible for selling United Center Rental Suite inventory for the Chicago Blackhawks, Chicago Bulls and special events, under the direction of the Senior Director of Rental Suites. The primary responsibility of this role is to generate new business and lift in revenue.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Through telemarketing and the targeted use of email, sell all Rental Suite and sub-leased Theater Box inventory for the Chicago Blackhawks, Chicago Bulls and special events while making a minimum of 60 calls per day from the Microsoft CRM/KORE database or prospecting. 
  • Provide telemarketing follow-up for all direct mail campaigns to businesses, meeting planners and concierge professionals, as well as the Rental Suite database.
  • Maintain leads in the Rental Suite database (while updating contact information / purchasing history as calls are made), and provide data entry for new prospects. Assist in the merging / purging of the database after all direct mail and email campaigns.
  • Provide assistance in managing all Rental Suite inventory, along with variable and dynamic pricing.
  • Assist in the development of Rental Suite marketing materials (brochures, forms, contracts, correspondence, email templates, arena maps, etc.).
  • Work with the United Center’s Marketing Department and the two teams on promoting Rental Suites through their assets (websites, scoreboard and LED messaging, targeted e-marketing, social media, TV/radio drop-ins, e-newsletters, radio station trades, etc.).
  • Assist team Ticket Executives (Blackhawks and Bulls) on maximizing Rental Suite sales using the commission program.
  • Grow our relationships with the Chicago Convention and Tourism Bureau, Chicago Chamber of Commerce, Concierge Unlimited and other third party event planners to solicit new business. When directed, attend off-site convention and meeting planner events to solicit new business.
  • Provide service to Rental Suite clients before, during and after events (contracts, ticket mailings, tours, scoreboard messaging, food/beverage requests, early entry, meeting space, audio visual equipment, etc.). And work with the Box Office, Levy Restaurants, At Your Service and Standard Parking to ensure great service.
  • Assist the Premium Seating Department on various projects (parties, mailings, etc.) to help serve Executive Suite, Theater Box and BMO Harris Club clients.
  • As assigned by the Senior Director of Rental Suites, work on event nights to assist in smooth operations and excellent service for all Rental Suite clients.   

 QUALIFICATIONS:

  • Bachelor’s degree or equivalent work experience in sports, entertainment and events, business, or sales-related field
  • A minimum of one year of full time sports team sales experience (excluding internships and seasonal roles)
  • Must have outstanding client service and interpersonal communication skills
  • Strong relationship builder and existing client relationships in the area are a plus.
  • Ability to work in fast-paced environment and flexible hours, including nights, weekends, and holidays
  • Exceptional organizational skills
  • Excellent interpersonal skills with the ability to communicate effectively both verbally and in writing
  • Has sports and arena knowledge

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience working for a sports team and/or entertainment facility? [Yes/No]
2. Do you have a minimum of 1-2 years of full time sports team sales experience (excluding internships and seasonal roles)? [Yes/No]
3. Do you have more than 2 years of sports team sales experience? [Yes/No]
4. Do you have experience working in Premium Seating (Clubs, Leased Suites or Rental Suites)? [Yes/No]
5. Have you previously worked with a ticketing and/or CRM system? [Yes/No]
6. Have you worked with the Microsoft CRM/KORE database? [Yes/No]
7. Are you available to work event nights, weekends and holidays? [Yes/No]


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Sales, Service, & Marketing: Fan Development
Fan Relations Account Executive - Utah Jazz (Salt Lake City, UT)

The Utah Jazz Fan Relations Department is dedicated to providing world-class customer service and delivering unique experiences and benefits to 44 United Season Ticket Members. The Fan Relations Account Executive position contributes to that departmental goal and provides a tremendous opportunity to work in a fun, fast-paced sports and entertainment environment. This position is responsible for managing, servicing, and building lasting relationships with a portfolio of Jazz season ticket members. In addition to daily operations, other responsibilities include maximizing season ticket renewals and sales, the planning and execution of member events, and continuously improving the 44 United membership experience.

Specific Duties and Responsibilities:

  • Protect the moral, legal and financial assets at the Larry H Miller Group of Companies.
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Provide exceptional customer care and grow mutually beneficial client relationships by servicing inbound calls, making outbound calls, attending face-to-face meetings, conducting in-arena tours, sending emails and letters, performing seat visits, hosting member events, and other innovative means.
  • Utilize CRM management system to track and report all aspects of the account (progress of relationship, client's needs, sales opportunities, etc.)
  • Create memorable, customized experiences for season ticket members while working during regular business hours, at Utah Jazz home games (up to 44 games plus playoffs), and during exclusive member events.
  • Maximize revenues through client renewals, seat upgrades, addtional ticket sales, and add-on purchases.
  • Reach or exceed outreach, renewal and new sales goals.
  • Fulfill all assignments and initiatives as given by Director.

Job Requirements:

  • Minimum 2+ years of experience working in a customer service or hospitality related role.
  • Experience in sales and client retention is desired.
  • Bachelor's degree from an accredited university is preferred.
  • Ability to maintain an upbeat and positive attitude while potentially working long hours, nights weekends, holidays, and in stressful situations.
  • Must be a positive team player who is detail-oriented, self-motivated, honest, innovative, flexible, energetic, outgoing and resilient.
  • Willingness to champion the company's mission, values, and vision including "Being the best place in town to work and the best place in town to do business."

Physical Demands

  • High levels of stress may be associated with this position.
  • Must be able to lift 25 lbs.
  • Must be able to stand or sit for long periods of time.
  • Exposed to continuous walking, standing, twisting, intermittent bending and climbing stairs.
  • Must be able to work in outside conditions including snow, rain, wind and heat.

Language Skills

  • Must be able to communicate in English

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Customer Service--the individual understands his/her role in providing service.
  • Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.
  • Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
  • Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.

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