Current available jobs in Sales, Service, & Marketing:


» Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)
» Business Analyst - Charlotte Hornets (Charlotte, NC)
» Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)
» Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)
» Account Executive, Season Ticket Sales - Charlotte Hornets (Charlotte, NC)
» Chicago Sky Account Executive - Chicago Sky (Skokie, IL)
» Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Consumer Services Executive - Indiana Pacers (Indianapolis, IN)
» Consumer Sales Executive - Indiana Pacers (Indianapolois, IN)
» Account Services Representative - LA Clippers (Los Angeles, CA)
» Group Events Specialist - LA Clippers (Los Angeles, CA)
» Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)
» Coordinator, Sport Activations - Memphis Grizzlies (Memphis, TN)
» Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)
» Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)
» Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)
» Sr. Manager, Experiential & Merchandise Content - Monumental Sports & Entertainment (Washington, DC)
» Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)
» Director, Business Development - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)
» Ticket Sales Manager - Orlando Magic (Orlando, fl)
» Director, Brand & Marketing Solutions - Philadelphia 76ers (Philadelphia, PA)
» Sales Associate (July 2016 Start Date) - Philadelphia 76ers (Philadelphia, PA)
» Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)
» Franchise Partnership Sales Manager - San Antonio Stars & San Antonio Rampage (San Antonio, Tx)
» Director of Business Development - Texas Legends (Frisco, TX)
» Manager, Group Sales - Washington Wizards (Washington, DC)
» Specialist, Guest Services - Washington Wizards (Washington, DC)
» Mascot Coordinator - Washington Wizards (Washington, DC)



Sales, Service, & Marketing: Membership
Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Swarm365 members' accounts as well as providing exceptional service.  Position will interact with vendors, clients, and internal departments to fulfill Swarm365 member requests and obligations.  Position will also assist with renewal process for all Swarm365 members.  The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary liaison between Swarm365 members and organization/arena providing exceptional customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of Swarm365 member’s accounts
  • Assist in securing payments from Swarm365 members and other ticket packages
  • Process Swarm365 members additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling Swarm365 member requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts
  • Perform administrative functions as needed
  • Create and maintain service/renewal reports
  • Update and maintain Swarm365 member information in company database
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of
  • the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, Powerpoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Detail oriented
  • Ability to multi-task
  • Working knowledge of Ticketmaster

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analyst will be responsible for quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. The successful candidate will provide data and reporting to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ticket Sales

·         Perform revenue forecasting and trend analysis on ticket sales

·         Utilize primary and secondary market ticket data to make ticket pricing recommendations

Sponsorship

·         Perform sponsor surveys

·         Analyze asset pricing

Marketing

·         Analyze buying behavior trends across marketing channels

·         Investigate email performance statistics and make recommendations

Database/CRM

·         Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers

·         Create scouting reports for sales reps

Present findings to top management

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university.
  • Minimum of two years of relevant work experience at a top-tier management consulting firm or brand
  • Strong quantitative, business, financial, and modeling skills
  • Deep experience working with statistical software packages (SAS, SPSS, R, etc.)
  • Deep experience with Microsoft Excel and PowerPoint
  • Problem-solving abilities
  • Strong communication and presentation skills
  • Self-starter, intellectually curious
  • Detail-oriented

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for generating new business revenue through premium sales efforts. Position will also be responsible for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing exceptional service to premium and luxury customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

- Meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
- Meet or exceed yearly sales goals as established by manager.
- Build and foster beneficial relationships with new and current accounts
- Regularly attend networking and chamber events
- Create and effectively implement personally developed business plans
- Handle all incoming sales calls
- Generate substantial group tickets sales through segmented categories
- Prospect and qualify all potential sales opportunities
- Effectively execute sales campaigns and training set forth
- Efficiently manage workday as determined by management
- Maintain computerized records of all clients and prospects through CRM system
- Provide excellent customer service
- Assist customer service efforts during renewal campaigns
- Renew and retain luxury accounts as assigned by management
- Service accounts for all events in Time Warner Cable Arena
- Assist with the planning and execution of all luxury and premium seating special events.
- Maintain and grow industry standard sales skills
- Stay current with new information, techniques and technology concerning the customer service industry and share best practices with the NBA and other clubs and arenas.
- Track and manage accounts receivables as needed
- Perform other duties as assigned by management


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
- Bachelor’s degree in Business, Sports Management, Marketing or related field
- Ability to work as a team player
- Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
- Proven track record of sustained high level sales success
- Proficient in computer software programs
- Strong organizational skills
- Excellent communication skills including verbal and written
- Excellent customer service skills
- Ability to present sales materials to large groups and clients
- Ability to multi-task and communicate in a fast paced environment
 


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Account Executive, Season Ticket Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. Position will sell season tickets, partial plans, group tickets and premium inventory as well as up-selling existing season ticket accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meet or exceed daily call and appointment expectations
• Meet or exceed yearly sales goals
• Handle all incoming sales calls
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Provide excellent customer service skills
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skills
• Perform basic office functions as needed
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Proven track record of 2-4 years of high level sales success
• Ability to work as a team player
• Ability to present sales material to large groups and clients
• Ability to maintain the highest level of confidentiality
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Strong computer skills – including all Microsoft Office software programs
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to attend company events
• Ability to travel as needed
• Ability to work in a fast-paced environment
 


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who can demonstrate the skills and knowledge needed to exceed weekly and monthly sales goals. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:
1. Sell full season ticket memberships, partial season ticket memberships, and group packages for the Chicago Sky
2. Renew existing customers and sales through exceptional customer service practices and problem solving skills
3. Prospect new fans thru 60+ outbound phone calls, emails, in person meetings, and LinkedIn Sales Navigator
4. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
5. Maintain detailed records of customer interactions and sales process utilizing Archtics
6. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
7. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
8. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently.
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain


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Sales, Service, & Marketing: Ticket Sales
Sales Executive - Connecticut Sun [WNBA] / New England Black Wolves - NLL (Uncasville, CT)

Do you think you are the right fit? We are looking for an aggressive, self-starter with a proven track record of success, selling in any industry!

This is your chance to get your foot in the door of a professional sports team owned by one of the largest gaming facilities in the world, Mohegan Sun! We now have two professional sports teams - the Connecticut Sun - WNBA http://www.connecticutsun.com and the New England Black Wolves - NLL (Professional Men's Indoor Lacrosse) http://www.blackwolves.com.

Qualified candidate will sell season, group, flex and individual tickets to the public and via partnerships with sponsors, vendors, local and regional corporations within an assigned territory. Will follow-up on all leads, however, will primarily make cold calls and develop relationships/partnerships with regional civic and corporate clients to generate contacts, formalize proposals and interact with diverse levels of individuals.

Meets individually established sales objectives and performs other related duties as assigned while promoting superior customer service. Position pays a base salary plus commission, with built in growth and earning potential with each year of service.

Minimum Qualifications: Bachelor’s degree required and/or at least 2 years of previous professional sales experience. Must have experience formalizing sales proposals. Must possess excellent customer service skills and intermediate computer skills. Ability to work long and unusual hours including late nights, weekends and holidays.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have at least 2 years of sales experience.
2. Yes/No: Are you willing to relocate to Southeastern Connecticut.


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

If you have excellent written and verbal communication skills, a competitve personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position. Main responsibility will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.

Minimum Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong work ethic and drive to excel.
  • Highly motivated individuals with a strong desire to build a career in ticket sales.
  • 2+ years of outstanding performance in commission-based telemarketing or sales position.
  • Maintain computerized records of all touch points with clients and prospects with our CRM system.
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events.
  • College degree preferred.

This is a full time position that is salaried plus commission and we offer an outstanding benefit program.

EOE


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Sales, Service, & Marketing: Ticket Sales
Consumer Services Executive - Indiana Pacers (Indianapolis, IN)

DO PEOPLE OFTEN SAY YOU HAVE A BIG HEART?

There are a select few people in world who make it their main goal to make others happy.  This rare breed seeks out service oriented opportunities and can never be seen without a smile.  The Pacers are looking for people who want to help others no matter the circumstances.  Does this sound like you?

If so, you would be perfect for our Consumer Services Executive position in our Ticket Department.  Just like Myles Turner is doing on the court, you will be making memorable experiences for our newest ticket holders off the court.  We want our most diehard fans to think of you as their “ticket guy” or “ticket gal” that they have the utmost trust in!

TOUCH THE RIM OR “TOUCHPOINT?”

We don’t expect you to be able to dunk, but we do expect you to provide quality service to your 300+ ticket accounts.  Throughout the season, you will be responsible for making quality touchpoints with your personal collection of Pacers fans to ensure their ticket package experience is everything they thought it would be and more.

Just like Frank Vogel and our Pacers coaching staff, we have an experienced group of off the court coaches to help you become that All-Star service professional we know you can be!

MAKING THE MOST OUT OF A GREAT SITUATION

Here’s the great news…you already have an existing list of clients you will be working with.  Along with keeping them happy and renewing their ticket package each season, we are looking for our new hires to be able to leverage their book of business into even more revenue.  Whether it be more seats, additional games, seats closer to the court, or a cross-sell for a group outing or suite, additional revenue is the name of the game!

MAIN DUTIES

1.  Renew, service, and maintain current mini season accounts

2.  Participate in ongoing touch point plan with mini season accounts

3.  Leverage current account base to secure referrals to sell additional ticket packages, group outings, and suites

4.  Prospect and cold call on package, group, and suite leads outside of current base

5.  Assist with incoming mini season services line

ARE YOU READY TO BE THE ROOKIE OF THE YEAR?

Our ticket service division is already second to none.  We are just looking to pick up a couple top draft picks to add to our star studded lineup of service professionals.  We want the Rookie of the Year to be in that draft!

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university.

Note: This is a seasonal position that works 40 hours per week with compensation consisting of an hourly wage plus commission.  Hours may include evenings, weekends, and holidays.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Ticket Sales
Consumer Sales Executive - Indiana Pacers (Indianapolois, IN)

DO YOU WANT TO CLIMB THE MOUNTAIN?

In any industry you’ll find professionals who are content with camping at a certain level of development.  You’ll also find a rare breed that are never content and look to continually learn and grow.  At the Pacers, we pride ourselves on seeking out “climbers” to be a part of our team.

Specifically, we’re looking for future all-stars that are looking to get drafted and start their professional career. We are hiring in our tickets sales department right now! If you want to be the best and be a part of something special that is on the rise, the Pacers are the team for you.

TRAIN LIKE A CHAMPION

Whether your name is Paul George or you work in our Ticket Sales Department, the Pacers believe in constant improvement. We believe in training, training and more training! Our leadership team will be working with you every step of the way to ensure you become a superstar!

You’ll be coached by a leadership team that has a combined 30+ years of sports sales and management experience. Charlie Slonaker (Director of Ticket Sales – Group & Consumer) and Justin Ramquist (Director of Ticket Sales – Corporate & Premium) will be conducting your training and teaching you everything you need to know to perform at a championship level. Additionally, you’ll have support from an experienced and accomplished senior leadership team including one SportsBusiness Journal Forty Under 40 Award Winner (Todd Taylor - Senior Vice President, Chief Sales and Marketing Officer) and another architect of the longest sellout streak in professional sports history (Barry Gibson – Vice President of Ticket Sales Development).

THE GAMEPLAN

This is a great launching point to begin your career in sports ticket sales. You'll be making phone calls, scheduling meetings, and attending events with qualified Pacers ticket prospects to sell them ticket packages. You’ll develop and manage relationships while providing exemplary customer service. The majority of your time will be spent in the office but you may work various community and in-arena events along with all of our 40+ home games. We don’t expect you to already understand how to sell tickets. We’ll provide you with first class training and support to help you be successful.

MAIN DUTIES

1. Make 80+ phone calls per day to qualified prospects with a focus of generating full season and partial season ticket sales
2. Manage relationships of both ticket package accounts you sell as well as inherited accounts
3. Be available to work up to 40+ home games
4. Other duties as assigned

ROLE PLAYERS NEED NOT APPLY. WE’RE LOOKING FOR HALL OF FAMERS!

We are working to develop the best ticket sales department in all of sports. Therefore, we will be very selective in who we add to our team. We’re looking for candidates who are competitive, coachable, detail oriented, and who have the desire to climb to the top of the industry. Are you ready to be our next All-Star?

Qualification Requirements: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

Education and/or experience: Bachelor’s degree (B.A.) from a four-year college or university.

Note: This is a seasonal position that works 40 hours per week with compensation consisting of an hourly wage plus commission.  Hours may include evenings, weekends, and holidays.


Note: This position was originally posted on the Pacers employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Pacers employment site.

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Sales, Service, & Marketing: Membership
Account Services Representative - LA Clippers (Los Angeles, CA)

Job Summary

The Account Services Representative, under the direction of the Director of Service, performs retention, sales, and customer service activities as it relates to season ticket (MVP) Memberships, partial plan, group sales and event suite accounts, and general ticket-related services. While the focus of this role centers around servicing client accounts, the Account Services Representative will also identify opportunities for sales through upselling, cross-selling, and networking.

Principal Duties and Responsibilities

·         Establish and maintain client relationships that will result in client satisfaction and retention.

·         Create and track mandatory touchpoint opportunities per account in CRM.

·         Implement renewal cycle steps and meet deadlines as instructed.

·         Act as main liaison between the LA Clippers and the client.

·         Manage and executive MVP Member events, including booking, RSVP’s, gifts, and activities.

·         Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability.

·         Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.

·         Perform Game / Event requirements as needed.

·         Interact with other LA Clippers departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).

·         Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.

·         Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.

·         Perform other tasks and projects as requested.

Characteristics / Qualifications

·         Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

·         1+ years of experience in a customer-facing, support role. Sports and/or entertainment experience preferred but not required.

·         Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.

·         Sales background preferred with proven track record.

·         Proficient in Outlook, Word and Excel. Experience with MS Dynamics CRM and/or any ticketing system a plus.

·         Night and weekend work required including working events.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Group Events Specialist - LA Clippers (Los Angeles, CA)

Job Summary

The Clippers are seeking a passionate, committed, and energetic sales person to join the team in selling group tickets. The selected candidate will be responsible for selling and servicing new group sales accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed.

Principal Duties and Responsibilities

·         Make 80 phone calls per day to targeted demographics to sell group tickets and programs.

·        Actively pursue new business and determine new ways to acquire leads.

·         Meet or exceed monthly sales goals as determined by the Group Sales Manager.

·        Create and maintain long term clients and relationships.

·         Track communications and correspondence with clients using ticketing system (Archtics) and CRM (KORE).

·         Host events on game days.

·         Support team to help execute other events.

·         Network outside of business hours for lead generation purposes.

·         Sell season tickets, partial plans, suites in addition to group tickets.

Characteristics / Qualifications

·         Bachelor’s degree in business, management, sports marketing or a related field.

·         At least two (2) years of experience in group events and/or ticket sales.

·         At least one (1) year of customer service experience.

·         A positive commitment to providing exceptional customer service to all L.A. Clippers customers.

·         Proficient in Microsoft Word, Excel and Outlook.

·         Strong communication skills, both verbal and written, and exceptional interpersonal skills.

·         Excellent organization skills and attention to detail.

·         Ability to work independently and effectively in a high pressure environment.

·         Must be able to work non-traditional hours, including evenings, weekends and holidays.

·         Must be able to work every Clippers home game.


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Sales, Service, & Marketing: Client Relations/Customer Service
Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)

 
JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with our members through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our members. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.


JOB RESPONSIBILITIES:
• Anticipate, respond to and resolve all member complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
• Answering phones providing courteous, prompt and efficient service.
• Building and maintaining relationships with assigned members.
• Handling all questions and concerns.
• Processing payments for Lakers tickets members.
• Assist with mailings, promotions and events for Lakers ticket members.
• Assist with packaging, shipping and tracking of ticket packages.
• Promoting group ticket sales.
• Planning and executing season ticket member events to drive loyalty.
• Game day duties include, assisting the box office, customer service booth, in seat visits with ticket members and helping with season ticket member promotions.

• JOB REQUIREMENTS:
• Minimum of two years customer service experience is required.
• Knowledge of Ticketmaster Archtics preferred.
• Overtime is mandatory. Must be available to work evenings, weekends and holidays.
• Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
• Ability to handle multiple projects.
• Bachelor's degree required.
• No Phone Calls Please
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have a minumum two years customer service experience
2. I have knowledge of Ticketmaster Archtics


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Sales, Service, & Marketing: Community Relations
Coordinator, Sport Activations - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies organization is actively committed to helping strengthen communities across the mid-South region. Through the work of our Community Engagement team, we leverage the power of sports to address important social issues in education, youth development and health and fitness.

The Coordinator, Sport Activations is primarily responsible to drive high levels of participation and engagement in that mission. S/he will develop and implement strategies to promote the sport of basketball among next generation fans while advocating for measurable improvements to the overall health and fitness of our community.

This program of work includes planning and implementation related to:

  • School-Based Basketball Assemblies
  • Community Court Renovations
  • Pop Up Parks
  • Kids Club

The position reports to the Manager, NBA + Player Initiatives and is part of the collaborative partnership between the Community Engagement team and the Grizzlies Foundation.

Essential Duties & Responsibilities

  • Develop innovative solutions to promote and enhance the quality of play among young people across the city/county. This includes support for school-based basketball clinics
  • Identify a process to identify community basketball courts in need of updates / renovation; work with the City of Memphis to prioritize and fund the projects
  • Leverage the GrizzFit platform to increase community engagement in Health + Fitness activities; work with key stakeholders to manage, monitor and measure the RiverFit project at Tom Lee Park
  • Act as primary contact for local school systems and community center partners, aligning efforts and activities to maximize impact
  • Organize and facilitate speaking engagements and other special appearances by players, management, Grizz and Grizz Girls in support of Health + Fitness programs
  • Collaborate with the Foundation to enhance the Tickets for Kids program, building fandom while increasing the value of the program to the team
  • Collaborate with the Coordinator, Education Initiatives to ensure compliance with educational programming requirements
  • Cultivate players as Community Ambassadors for your programs; provide regular reports to players and leadership team on event/program metrics
  • Leverage the power of storytelling to enhance the profile and impact of individual player and the team investments both within the Memphis community and nationally
  • Maintain a high level of content knowledge relating to best practice trends in NBA community activation with specific emphasis on data driven reporting
  • Ensure that internal and external audiences are kept apprised of project updates through newsletters, mailings, and other vehicles for direct communications.
  • Work collaboratively across teams and functions to effectively promote the Grizzlies team programs, values and behaviors and to deliver on business goals
  • Drive all tasks to completion; ensure project documents are complete, current and stored appropriately
  • Other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Memphis Grizzlies (Memphis, TN)

The Memphis Grizzlies are seeking coachable, high energy Ticket Sales Representatives with the drive and passion toward career growth through sales in the NBA. This is a full-time, entry-level, hourly sales position, with responsibility for full-menu selling of season tickets, partial plans, premium seating, and group outings through outbound calls and face to face appointments. We are looking for a standout individual that is eager to grow their career in professional sports through ticket sales.

 

Essential Duties & Responsibilities

  • Meet the established sales objectives. This includes structured execution of sales calls, setting up in-arena visits and outside appointments
  • Make a minimum of 75 outbound sales calls each day with the goal of generating new ticket revenue
  • Identify new business opportunities by establishing professional and personal networks
  • Proactively seeking new leads through referrals, prospecting and networking
  • Meet and exceed weekly and monthly sales goals
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and building relationships
  • Acquire an in-depth knowledge of all Grizzlies ticketing products, understanding the scope of ticketing opportunities and maintaining a well-organized sales appointment process
  • Ability to maintain accurate, detailed records of all current clients and prospects via CRM database
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department
  • Other related duties as assigned by the Ticket Sales Manager

Skills, Abilities and Experience

  • Bachelor’s degree in Business, Sports Management or related field from an accredited college or university
  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
  • A high level of professionalism, confidence, enthusiasm and personal accountability
  • Willingness to learn and ability to work within a team atmosphere
  • Excellent writing, communication and interpersonal skills
  • Ability to multi-task and maintain strong prioritization and organizational skills in a fast-paced environment
  • Ability to work nights and weekends and maintain a flexible schedule is required
  • Previous telemarketing and sales experience strongly desired
           

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Client Relations/Customer Service
Account Executive, Client Services - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Account Executive, Client Service is responsible for all retention and revenue goals associated within their assigned account base of MVP season ticket holders.  They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.  
 

Essential Duties & Responsibilities

  • Meet and exceed all yearly renewal, revenue and fan satisfaction goals
  • Provide world class customer service to our MVP season ticket holders
  • Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.
  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base
  • Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels
  • Make a minimum of fifty outbound calls per day
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base
  • Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base
  • Handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in archtics
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base
  • Provide regular reporting information on renewal intent, ticket usage and other service related initiatives
  • Assist in planning and execution of all MVP Special Events
  • Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;
  • A minimum of two years customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
  • Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations
  • Consummate team player
  • Ability to multi-task, problem solve, and show attention to detail
  • Solid time management skills
  • Proficiency with MS Word, Excel and Outlook
  • Must be able to work evenings and weekends, as required
  • Basic knowledge of Archtics and Ticket Master and CRM

Preferred

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products.  These products include group tickets, group theme night events, single game suite rentals, and season and partial plan tickets.  There will also be Group Tickets Sales responsibilities for FedExForum events as needed. 
 

Essential Duties & Responsibilities

  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Manager, Group Sales
  • Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day with the goal of maximizing all ticket revenue, with a focus on group ticket sales.
  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies and FedExForum ticket products  
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Grizzlies at assigned functions;
  • Continually grow revenue in your assigned group category while meeting revenue goals in all sales categories
  • Service and renew existing group sales accounts;
  • Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required
  • Coordinate with other departments to organize and implement group night events;
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities during games and outside normal business hours;
  • Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions and suites-leads to department management.  Work with clients and recommend solutions to their needs;
  • Provide reporting information by maintaining and being able to produce on a regular basis accurate reports regarding group sales, appointments, and account maintenance;
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department;
  • Other related duties as assigned

Essential:

  • Bachelor’s Degree in Sales, Marketing or similar major;
  • A minimum of two years direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization;
  • Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations;
  • Solid time management skills;
  • Assertive, confident, persistent, and results-oriented approach to selling;
  • A working knowledge of Microsoft Word and Excel;
  • Must be able to work evenings and weekends, as required

Preferred:

  • Knowledge of DSA ticketing system and contact management systems;
  • A minimum of two years post-secondary education in a sales/marketing field;
  • Knowledge of and a passion for professional basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Marketing
Sr. Manager, Experiential & Merchandise Content - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview:  This position is responsible for overseeing experiential and merchandise content/programming for Monumental Sports Network, with the goals of delighting subscribers and driving new-subscriber sign-up.

Responsibilities:

  • Manage experiential and merchandise-related programming offerings for Monumental Sports Network.
  • These offerings will be a core part of the subscription “bundle” that will be offered to fans.
  • The overall goal of the group is to delight existing subscribers and drive new subscriptions.
  • Manage the process, from ideation to lead-sourcing to vendor management to execution and follow-up.
  • Provide qualitative and quantitative analysis of programming efforts to drive future decision-making.
  • Manage third-party relationships and provide responsive assistance when requests arise.
  • Coordinate with relevant internal groups to plan, execute and trouble-shoot content offerings.
  • Help with the overall strategy-setting and larger group effort to drive subscription sign-ups.
  • The group is an internal start-up, so a willingness to identify and solve other issues that come up is important.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Deep experience with creating, developing and executing offline events for subscribers or affinity groups.
  • Experience working with vendors to create compelling merchandise offerings for fans.
  • Experience working with sponsorship sales or corporate partnerships teams related to events.
  • Must have quantitative skills necessary to analyze data that affect decision-making.
  • Must have established relationships in and around the Washington D.C. area (vendors, event spaces).
  • Exceptional attention-to-detail and organizational skills.
  • Ability to execute independently and to collaborate with both internal and external parties.
  • Excellent oral and written communication skills, excellent time management and interpersonal skills.
  • A positive, “can-do” attitude and an enthusiasm to be part of a team creating something totally new.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Specialist, Interactive Marketing - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: This position will manage the day-to-day database marketing activities of the Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center.     

Responsibilities:

  • Create and send targeted email messages to Wizards, Capitals, Mystics, EagleBank Arena and Verizon Center subscribers ensuring appropriate message tracking protocols are in place.
  • Create and implement optimized templates focusing on deliberate calls to action and overall engagement.
  • Create, deploy and analyze customer service, sales, and experiential surveys.
  • Work closely with the sponsorship team to ensure fulfillment of partner contract elements.
  • Manage the in-game database growth efforts for the Wizards, Capitals and Mystics.
  • Work with department directors to develop relevant messages to targeted groups.
  • Recommend and implement innovative ways to improve sales and marketing processes within and across departments.
  • Provide detailed tracking and performance reports on all acquisition and email efforts.
  • Analyze performance metrics to identify trends and develop recommendations to enhance message performance and database growth to ensure maximum efficiency across all efforts.
  • Produce, analyze, and provide recommendations on email performance metrics including overall message performance and the related impact on lead development and buyer conversions.
  • Establish and execute ongoing system administration and contact updates.
  • Manage market research efforts to measure lifestyle and demographic patterns of fans and prospects that lead to targeted campaign development.
  • Assist with strategy development and measurement of social media engagement.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Three (3) or more years of professional experience with one to two (1-2) years of experience working with email marketing and marketing automation programs.
  • Experience creating/editing HTML based emails.
  • Experience with Eloqua Email Marketing System.
  • Excellent organizational and communication skills, with strong strategic thinking, attention to detail, leadership skills, and ability to work both independently and in teams.
  • Must have excellent computer skills, especially Microsoft Office with a strong background in Excel.
  • Maturity, professionalism, and a strong work ethic are essential.
  • Ability to meet deadlines and adapt in a fast-paced environment.
  • Ability to work extended hours, including evenings and weekends.
  • Experience with Salesforce is a plus.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales Management
Director, Business Development - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As the Director of Business Development you’re responsible for all sales of New Memberships (Season Tickets) for the NAZ Suns as well as Partial Plans, Groups, Single Game Tickets and prospective Marketing Partners. You will be asked to build a Business Plan and execute all business development opportunities for NAZ Suns. Also, you’re responsible for leading the strategy around recruiting, training and developing our Sales Team in Northern Arizona. In addition, you are tasked with taking the lead on in game selling, and running new sales events as well as potential Marketing Partnership Opportunities.

Primary (Essential) Duties

  • Recruit, hire, train, coach & develop a staff of Account Executives
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Northern Arizona Suns games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all NAZ Suns home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns D-League (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales Management
Ticket Sales Manager - Orlando Magic (Orlando, fl)

JOB SUMMARY

 

Oversee all aspects of the Ticket Sales Representative Team ensuring maximum efficiency, profitability, and achievement of set revenue goals.  Recruit, hire, train, supervise, manage, motivate, develop, and provide leadership to Ticket Sales Representatives on proper sales techniques and strategies to maximize the selling of season tickets, partial plans, groups and suite rentals.

JOB RELATIONSHIPS

  • Reports To:                             Assistant Director of Season and Plan Sales
  • Indirectly Reports To:                       
  • # of Direct Reports:                1-20

      • FT Staff:                     1-20

      • PT Staff:                     N/A

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

SUPERVISORY RESPONSIBILITIES

 

  • Hire and supervise staff and departmental interns and manage their workflow.

  • Responsible for ongoing coaching and development of staff and timely performance management feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work with Assistant Director of Season and Plan Sales, Ticket Sales Service Manager, and Assistant Director of Tourism & Group Sales in creating an environment that will ensure Ticket Sales Representatives have every opportunity to maximize revenue and achieve all set goals.
  • Develop a sales culture that maximizes generating revenue, professionalism, and an enjoyable working environment.
  • Create an interview process to recruit the best candidates for the ticket sales representative position in cooperation with the Assistant Director of Talent Management.
  • Execute the interview process to hire ticket sales representatives throughout the calendar year.
  • Attend multiple recruiting events and workshops to acquire the top sales talent.
  • Develop sales strategies, procedures, and processes for all Ticket Sales Representatives.
  • Implement sales manual and training materials that include best practices and other applicable guidelines for accountability purposes.
  • Create weekly training activities for ticket sales representatives.
  • Help the Assistant Director of Season and Plan Sales with the creation, planning, communication, and implementation of all ticket sales campaigns, special projects, events and programs.
  • Support Ticket Sales Representatives during outside appointments, meetings, conference calls, and games.
  • Work with Director of Business Strategy to monitor CRM usage and delegate leads.
  • Work with Business Strategy to Identify and research new season ticket, partial plan and group leads.
  • Establish, communicate and document clear sales revenue goals to Ticket Sales Representatives.
  • Provide team with appropriate feedback and direction for development.
  • Meet with each ticket sales representative on a bi-weekly basis to provide feedback, coaching, and mentoring.
  • Attend and participate in weekly sales department meetings as well as mangers meeting.
  • Create weekly ticket and revenue reports as well as hustle stats for Sr. Manager of Season and Plan Sales.
  • Work with the Assistant Director of Season and Plan Sales to develop sales contests and incentives for staff.
  • Work directly with the box office for reporting purposes.
  • Monitor submission of sales documents to ticket office and ensure established procedures are followed.
  • Schedule Ticket Sales Representatives to ensure maximum productivity during both day and evening shifts.
  • Work with the payroll department to finalize time cards and manage overtime hours.
  • Provide excellent customer service.
  • Decision Making Abilities (Select One):  Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None

QUALIFICATIONS

  • Bachelor degree or equivalent professional experience required.

  • 2 - 3 years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.

  • 1-2 of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills. 

  • Experience in managing revenue and expense budgets preferred.

    • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


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Sales, Service, & Marketing: Marketing
Director, Brand & Marketing Solutions - Philadelphia 76ers (Philadelphia, PA)

Job Title: Director, Brand & Marketing Solutions
Department: Business Development & Brand Marketing
Reports To: Vice President, Business Development

Position Summary:

The Director, Brand & Marketing Solutions will oversee the creative development, activation and marketing strategies of the Philadelphia 76ers brand. This role will serve as the point-person for developing, implementing and executing the brand guidelines and marketing initiatives for the 76ers, including look and feel of all campaigns (print, web, social media, broadcast, etc.), in-arena and in-game events and corporate partnerships.

Key Responsibilities:

  • Develop 76ers brand standards and guidelines to ensure consistency across all creative mediums and accurate representation of the 76ers brand in the Philadelphia marketplace.
  • Ensure all brand representation meets all guidelines and resonates with current and potential customers.
  • Provide leadership and support to all departments to deliver value and integrate a consistent marketing message through all external forms of communication including web site, game operations, new and traditional media, ticket holder and sponsor communication, graphics, etc.
  • Create, implement and collaborate cross-functionally on advertising and marketing brand campaigns to help drive demand for ticketing products including single game tickets, season tickets, and premium
  • Maintain up-to-date knowledge of Philadelphia marketplace, industry trends, activation best practices and new media marketing efforts, while developing a full understanding of 76ers brand, sales and marketing offerings.
  • Meet regularly with clients and senior management, and run weekly committee review of all collateral where 76ers brand is represented.
  • Responsible for the management and mentoring of creative design department, as well as oversight of brand activation and project pipeline.
  • Lead the development of marketing solutions team and platforms that leverage all 76ers assets strategically to deliver client-focused solutions for sponsorship department.
    • Develop partnership activation and marketing platforms in creative, non-traditional manner through synergy of marketing, branding and activation.
  • Extensive cross-functional collaboration with a multitude of internal departments to execute brand and vision.

Required Skills/Knowledge:

  • Ability to multi-task in fast-paced client-service & sales environment, with excellent time management skills.
  • Ability to think strategically and creatively, while also detail oriented and results-focused.
  • Emphasis on collaboration and relationship building across all 76ers functional departments.
  • Promote a work environment that fosters creative thinking, innovation and sharing of best practices.
  • Superior and succinct communication skills; strong written and verbal presentation skills.
  • Strong interpersonal skills with an ability to work independently as well as within a group dynamic.
  • Flexibility in approach; ability to adapt to changing priorities.
  • Trust builder and problem solver with integrity and discretion of the highest order.
  • Passion for sports, interest in basketball.
  • Entrepreneurial spirit and a self-starter.
  • Willingness to be a "citizen of the city of Philadelphia and Camden," committed to giving back to the community.

Experience Needed:

  • 5 – 7 years of brand management experience at agency, brand or in sports industry
  • Experience with marketing platform ideation and integration (digital, social, event, hospitality, etc)

Educational Background:

  • Bachelor’s Degree (minimum) in related field


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Sales, Service, & Marketing: Ticket Sales
Sales Associate (July 2016 Start Date) - Philadelphia 76ers (Philadelphia, PA)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Experience-Ticket Sales & Service - Phoenix Suns (Phoenix, AZ)

 Job Purpose

The mission of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Specialist is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. Specialists have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) system, making outbound calls, VIP invites and other specialized team related events. Specialists will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships, as well as providing the highest levels of service, and retention, to the Phoenix Mercury X-Factor Members. Through providing this type of personalized service to each and every account, Specialists work to build enduring relationships with our members. The end goal of the Specialist is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix area market and the overall Sports Industry.

Primary (Essential) Duties

• Utilize CRM management system to track and report progress of relationships with all portfolio accounts
     o Minimum of 50 unique touchpoints each day
     o One unique touchpoint per account every two weeks as marked in CRM
• 1.5 hours of combined inbound and outbound duration daily
• Attend 1 appointment per day
• Reach Suns/Mercury new sales goals and Suns/Mercury renewal goals
• 5 “wow” moments per week with a goal of conducting one for each account over the course of the season
• Return all phone/e-mail within 24 hours
• Attend all member events
• Work Service Table at 44 Suns and 18 Mercury games per season
• Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Industry

Knowledge, Skills and/or Abilities

• Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
• Successful candidates will display the highest levels professionalism, pride, and work ethic
• Strong communication skills, positive attitude, and an eagerness to learn are a must
• Provide excellent customer service skills
 

Experience/Education Requirements

• College degree or equivalent experience preferred.

Working Conditions and Physical Demands

• Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
• Must work all 44 Suns and 18 Mercury home games
• Multiple seat visits per game for all 44 Suns and 18 Mercury homes games is required. Must be able to go up and down the aisles.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

Job Purpose

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry called S.T.A.R.S. (Sales Training to Achieve Results in Sports). Through this 8-12 month career development program our Sales Consultants will be given the tools to sell season tickets, mini-packages, groups, entry level marketing partnership opportunities, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual consultant will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on career growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    15+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Account Executive-Marketing Partnerships - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

Responsible for the generation of new Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties.  Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital, print, suites, tickets and all other Team marketing assets.

Primary (Essential) Duties 
•    Generate revenue through the sale of “new” corporate partnership relationships
•    Make a high volume of dynamic cold calls, conduct client needs analysis meetings and close business in a timely manner
•    Effectively qualify leads and maintain an active pipeline of potential business opportunities
•    Develop dynamic sales presentations for current and new marketing partners by incorporating research, category dynamics and the ability to showcase a clear understanding of partner’s marketing goals
•    Network and build positive long term relationships with key decision makers
•    Manage and ensure activation of all marketing partner programs in cooperation with members of the Activation staff
•    Provide accurate and reliable reporting information to be used in forecasting and management updates
     o    Significant understanding of CRM and participation in sales tracking for multiple properties
•    Assist and engage with prospects and partners during Suns/Mercury games and events 
•    Collaborate with multiple departments in a positive and respectful manner

Knowledge, Skills and/or Abilities

•    Experience in pitching six figure partnerships
•    Experience in presenting to Sr. Management Team
•    Demonstrate an understanding of marketplace on both a local and national level
•    Strong relationships with senior level marketing executives at relevant marketing corporations located in or doing business in the market 
•    Sufficient understanding of media/advertising buys to communicate value of sponsorship vs. pure media as a marketing solution 
•    Strong interpersonal and leadership abilities with excellent oral and written communication skills 
•    A creative salesperson with the ability to open doors and a demonstrated track record for closing innovative sponsorships and reaching targeted quotas 
•    Strong interpersonal skills and ability to problem solve
•    Strong understanding of MS word, PowerPoint and Excel
•    Ability to multi-task and manage projects/tasks simultaneously 
•    Excellent customer service skills
•    Maintain positive attitude and adapt to fast paced working environment
•    High energy and a personality that thrives in a fast-paced, changing environment 
•    A leading work ethic and a competitive instinct to win

Experience/Education Requirements

•    College degree- BA/ BS or equivalent experience
•    Minimum of 3 years of experience in sales
     o    Preferably with a professional sports team or league

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
•    Must be able to stand for extended periods of time for home games and events
•    Must be comfortable in a crowd of people, in a loud environment

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 3 years of sales experience? Explain.
2. Do you have previous sales experience for a professional sports team or league?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Phoenix Suns/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

As a member of the Phoenix Suns/Mercury Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
• Proven track record of 1-2 years of high level sales success
 

Working Conditions and Physical Demands

• Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
• Traditional hours to be expected with occasional evenings and weekends on non-game days.
• Ability to attend all home games
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Franchise Partnership Sales Manager - San Antonio Stars & San Antonio Rampage (San Antonio, Tx)

Primary responsibilities include hiring, training, and developing franchise partnership sales staff with the focus of generating, maintaining and increasing Corporate Partnerships sales for the Stars, Rampage, San Antonio FC and other SS&E franchises by enhancing and increasing relationship sales, new sales, and customer retention.   Provide extensive customer service and continual development of relationships with customers. Posses the abilility to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  • Train, lead and develop franchise sales staff including, but not limited to hiring, monitoring, supervising, managing and evaluating sales staff.
  • Establish, track and communicate individual revenue goals in alignment with department revenue goals and follow up with sales staff with appropriate feedback and direction for development.
  • Identify, explore, research, develop, implement and ­monitor sales and renewal strategies, procedures, tools and processes for all franchise sales staff.
  • Serve as primary liaison between Rampage and Stars leadership and the Corporate Partnership team.
  • Collaborate with the Senior Manager of Corporate Partership Sales with strategic planning for the Rampage, Stars, and other SS&E franchises as needed.
  • Other duties as assigned

Qualifications: 

  • At least 5 years of marketing and sales experience in sports or entertainment preferred
  • Supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
  • Proficient with Microsoft Office (Word, Excel & PowerPoint)
  • Excellent verbal and written communication skills
  • Must be able to prioritize work when given multiple projects
  • Ability to work in a dynamic team environment with all levels in the organization
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


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Sales, Service, & Marketing: Ticket Sales
Director of Business Development - Texas Legends (Frisco, TX)

Responsible for maximizing revenue from the sale of tickets to consumers, groups and corporations. Essential duties for this position include but are not limited to

a.) Developing, writing and leading the implementation of a marketing and sales plan for season, group and individual tickets;
b.) Directing sales forecasting activities and setting performance goals;
c.) Reviewing market analyses to determine customer needs, price schedules, and discount rates;
d.) Creating and implementing sales promotion programs and literature;
e.) Representing the Team at local business and group association meetings to promote the team;
f.) Delivering sales presentations to key clients and meeting with key clients - maintain relationships, negotiations and close deals.

Qualified candidates will have successful sales experience - success in selling a variety of ticket packages for a sports or entertainment venue or event is preferred. Bachelor’s degree is required. The ideal candidate will have proven interpersonal skills and excellent communication skills. He/she should be organized, enthusiastic, and focused. The selected candidate will be multi-task oriented with the ability to work within demanding timeframes, have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees, and have demonstrated ability to work in a team environment. Familiarity with the town and the sport is beneficial. Computer proficiency is necessary.
 


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Sales, Service, & Marketing: Ticket Sales
Manager, Group Sales - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: Responsible for generating maximum revenue through the sale of full season, partial season and group ticket plans.

Responsibilities:

  • Sell Washington Wizards ticket plans to businesses and individual consumers via aggressive telemarketing, face-to-face presentations and e-mail.
  • Use proactive tactics to create new sales opportunities.
  • Develop prospects by calling on self-generated leads and provided lists.
  • Handle in-bound sales calls from prospective customers.
  • Establish professional relationships to create repeat business.
  • Meet or exceed assigned sales goals.
  • Set up and maintain up-to-date records on existing customers and prospects in team database.
  • Work home games for the purpose of developing new prospects, servicing customers and performing other miscellaneous game night duties.
  • Attend B2B networking events.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Preferred candidate will have a minimum of 1 year of ticket sales experience with a pro or college sports team.
  • Must possess an aggressive, competitive and dedicated attitude.
  • Excellent oral and written communication skills.
  • Ability to multi-task and management numerous business relationship in a professional manner.
  • Passionate about building a sales career in the sports industry.
  • Willingness to work evenings, weekends and holidays.
  • Basic proficiency with computers and MS Office programs.
  • Experience with Archtics and TicketMaster is preferred, but not required.
     

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Client Retention/Customer Service
Specialist, Guest Services - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's Eagle Bank Arena, located in Fairfax, Va.

Overview:  Guest Services Specialist are directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders, focusing on renewals and retention, referrals, add-ons and upgrades. 

Responsibilities:

  • Improve year-over-year fan satisfaction, retention rates, and associated revenue goals with assigned account base
  • Encourage non-renewed accounts to renew through incentive program
  • Sell Upgrades, Add-Ons, and referrals through incentive program
  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other communication channels
  • Must make a minimum of forty outbound calls per day
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, planholder benefits relevant to assigned account base
  • Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure planholder information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within assigned account base
  • Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, Basketball Operations, Arena Staff, Game Operations, PR and Sponsorship to execute integrated programs
  • Present oneself as the key go-to person for assigned account base
  • Oversee all planholder relocation requests and waiting lists
  • Assist in arranging Special Events such as VIP Reception, STH Planholder Events, STH Party, Feedback Sessions, etc. Includes mailing invitations and tracking RSVP’s as well as planning of event set up
  • Manage Ticket Exchange Program; input exchange info in Archtics
  • Work all Wizards home games and scheduled Mystics games in conjunction with Verizon Center Guest Services
  • Other duties as assigned
     

Minimum Requirements:

  • Bachelor's Degree
  • Minimum of 1-3 years experience in service/hospitality, sales and event management
  • Relationship Builder
  • Excellent Communication Skills- interpersonal, verbal, written, sales
  • Problem Solver; Creative; Attention to Detail and Team Player
  • Basic knowledge of Archtics Ticketing System

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Game Operations/Presentation
Mascot Coordinator - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment owns and operates three professional sports teams: the NBA's Washington Wizards, the NHL's Washington Capitals, and the WNBA's Washington Mystics. Monumental, which merged Lincoln Holdings and Washington Sports & Entertainment on June 10, 2010, also owns and operates Verizon Center, the premier sports and entertainment venue in Washington, D.C. Additionally, the group operates Kettler Capitals Iceplex, the Capitals' state-of-the-art training facility in Arlington, Va., and George Mason University's EagleBank Arena, located in Fairfax, Va.

Overview: The Washington Wizards & Washington Mystics are seeking a highly motivated, energetic and talented individual for our Mascot Coordinator position. This position works to create and advance the mascot program on a day to day basis as well as perform at all home games and events in the greater Washington D.C. area. The ideal candidate has experience performing as a mascot; possesses excellent non-verbal communication skills, athletic/gymnastic background, and a creative personality.

Responsibilities:

  • Develop the characters of the Washington Wizards mascot “G-Wiz” and Washington Mystics mascot “Pax”.
  • Work directly with the Game Entertainment, Marketing, Sales, Community Relations, and Public Relations departments with any promotions necessary.
  • Perform at all home games at Verizon Center.
  • Perform and/or provide support to all necessary community and team appearances. This includes but is not limited to sponsors, charities, media and private functions.
  • Responsible for the creation and maintenance of revenue generating programs and events.
  • Must be able to conceptualize exciting fan experiences and see them through from start to finish for both in-game and community events.
  • Responsible for mascot costume and props operations including creativity, care, cleaning, maintenance, etc.
  • Create goodwill in the greater Washington D.C. community.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • Must be well organized and flexible to meet time, priority, and workload demands.
  • Experience using and maintaining social and digital platforms.
  • Ability to analyze and interpret common social expressions and clients’ needs/wants relating to the mascot.
  • Gymnastic & athletic background is preferred but not required.
  • Strong communication skills with all levels within the organization.
  • Ability to troubleshoot situations without delay and act accordingly.
  • Must be available to work flexible hours including all home games, nights, weekends.
  • Must be able to work in a costume.
  • Highlight reel of past work is required. Please keep the length of the video under five minutes and include a skit or past dance routine in the video resume.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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