Current available jobs in Technical Services:





Technical Services: Web Design/Development
Digital Associate (Seasonal) - Chicago Bulls (Chicago, IL)

POSITION OVERVIEW:

The Chicago Bulls are seeking a hardworking, creative, and motivated seasonal Digital Associate to assist the Digital team. We are looking for a digitally savvy self-starter with knowledge in web development, social media, email marketing, and content creation. Candidates should be reliable, flexible and passionate with a willingness to work collaboratively within a team environment. This role will begin in late summer and conclude at the end of the 2016-17 season.

An ideal candidate will:

  • Be a hungry self-starter who is eager to help assist in the management of digital properties of a world-class organization.
  • Have a can-do attitude and an ability to clearly express your ideas and suggestions to the Digital leads, and other departments within the organization.
  • Be a strong team player who thrives in a collaborative environment.

JOB RESPONSIBILITIES:

  • Help the Bulls execute upon their digital strategy and content plans across all facets of Digital, Social, Email and Mobile.
  • Assist with the management of the development, coding, and execution of email marketing campaigns, including trigger-based campaigns, newsletters, ticketing, retail, and seasonal messaging.
  • Assist with the management of the development, coding, and execution of A/B & multivariate testing on Bulls.com.
  • Assist the digital team with game day responsibilities around social, web, email, and in-arena marketing.
  • Participate in internal meetings and business partner opportunities that proactively meet and exceed team and partner needs.

QUALIFICATIONS:

  • 1-3 years of experience in digital/social/email/mobile strategy
  • Experience with JavaScript, jQuery, HTML5, and CSS3
  • Practice cross-browser, responsive, mobile friend design with semantic markup
  • Proficient with Adobe Creative Suite and Microsoft Office Suite
  • Experience with Bootstrap or responsive design preferred
  • Bachelor’s Degree encouraged but not mandatory
  • Have the ability to be flexible with weekly work hours
  • Good communication and presentation skills (written and verbal).
  • Ability to deliver simultaneous projects on time
  • Strong written and oral communication skills
  • Experience working in sports a plus (league, team, media or technology)

Compensation will be an hourly wage (minimum wage). In addition, complimentary parking and lunch at the United Center are provided daily, and employees will receive complimentary tickets to select home Bulls games.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience creating and/or developing websites or applications? [Yes/No]
2. Are you fluent in HTML/CSS? [Yes/No]
3. Are you fluent in Javascript/jQuery? [Yes/No]
4. Are you fluent with Photoshop, Illustrator, and/or other Adobe Suite products? [Yes/No]
5. Please provide a link to your portfolio (if available)
6. Are you a currently enrolled college student earning college credit? [Yes/No]
7. Are you able to be flexible with weekly work hours? [Yes/No]
8. Are you able to work game nights and weekends as needed? [Yes/No]


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Technical Services: Web Design/Development
Jr. Web Developer - Memphis Grizzlies (Memphis, TN)

Position Purpose

 The Jr. Web Developer is responsible for contributing to design, code and modifications/maintenance of team digital properties, from layout to function, according to business needs with an emphasis on the creation of visually appealing sites that feature user-friendly design and clear navigation for all Memphis Grizzlies and FedExForum digital platforms.  
 

Essential Duties & Responsibilities

  • Maintain & update front-end responsive websites;
  • Hand code site pages with HTML and CSS;
  • Research and apply best-practice web techniques for clean HTML, image optimization;
  • Create clean and valid code for modularity and reusability;
  • Work with Web Designer/Developer to implement user-friendly site pages;
  • Assist in the management day-to-day aspects of Memphis Grizzlies and FedExForum web;
  • Properties including Grizzlies.com, Grizzlies Fan Boards, and FedExForum.com;  
  • Responsibilities include layout and content updates (pre and post game, content updates;
  • Multimedia placement encoding/management);
  • Pre- and post-game and event duties will require the ability to work evenings and weekends as needed;
  • Other duties as assigned.

Required Skills, Experience & Abilities

  • High school diploma or equivalent required
  • At least one year of relevant experience;
  • Experience with HTML & CSS (HTML5 and CSS3, a plus);
  • Experience with current Internet standards, including cross-browser styling and     optimizations (Chrome, Firefox, Internet Explorer, Safari);
  • Experience with Photoshop;
  • Experience with testing and debugging;
  • Excellent problem solving and analytical skills;
  • Great communication skills, team player, and work ethic;
  • Excellent attention to detail and quality of work;
  • Ability to work nights and weekends;
  • Must be an effective communicator who can work efficiently in both independent and collaborative situations in a fast-paced, creative, and frequently reactive sports marketing environment;
  • Interest in NBA Basketball.


Preferred:

  • Experience with JQuery/JavaScript;
  • Experience with Drupal CMS;
  • Experience with responsive design;
  • Knowledge of UI/UX best practices

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. Do you have at least one year of relevant experience?
3. Do you have experience with HTML & CSS?
4. Do you have experience with current internet standards, including cross-browser styling and optimizations (Chrome, Firefox, Internet Explorer, Safari)?
5. Do you have experience with Photoshop?
6. Do you have experience with testing and debugging?
7. What is your current salary?
8. What are your salary requirements?


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Technical Services: Graphic Design/Creative Services
Graphic Design Coordinator - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Graphic Design Coordinator supports the Graphic Designer and Director of Creative Services and team’s creative projects and visual presence in the marketplace. Key responsibilities include the creation of community, media, sales, promotional, editorial, and informational materials, graphic design and layout, direction and production of collateral and publication materials for team business and basketball departments. 
 

Essential Duties & Responsibilities

  • Designs a wide variety and high volume of print & online materials efficiently
  • Takes responsibility for fulfilling creative project direction, goals and requirements as set by the client and as assigned by the department head
  • Works within existing creative direction, and follows Grizzlies and FedExForum graphic standards and brand guidelines
  • Design of logos, graphics, maps, and various other illustrative artwork; strong capabilities in photo manipulation;
  • Preparation of design elements for grizzlies.com and fedexforum.com;
  • File management: manipulating and distributing Grizzlies and FedExForum design files according to Grizzlies, FedExForum & NBA guidelines.
  • Various other duties as assigned

Required Skills, Experience & Abilities

  • Strong graphic design and production skills coupled with at least one year of experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, After Effects); interactive experience is a plus;
  • A graphic design degree or diploma from an accredited art/technical college;
  • Flexibility in handling a variety of assignments with changing priorities and parameters;
  • Strong typesetting and page layout skills
  • Strong grammatical, spelling, proofreading, and writing abilities
  • Fluent in creation of interactive PDF files; knowledge of HTML and CSS beneficial
  • Ability to work quickly and efficiently under pressure
  • Independent, creative problem-solver
  • Highly organized, motivated and responsible with good time and project management abilities
  • Willingness and ability to understand, support and contribute to the Grizzlies’ overall business objectives
  • A team player with excellent interpersonal skills and a strong customer service orientation
  • Knowledge and passion of NBA Basketball.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have at least one year of experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, After Effects)?
4. What is your current salary?
5. What are your salary requirements?


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Technical Services: Audio/Video Editing and Production
Creative Producer & Senior Editor - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Creative Producer/ Senior Editor’s primary focus is on producing and leading all video content generation for use in television productions, event presentation and for fedexforum.com / grizzlies.com.  The position will also lead video production support for internal departments such as Ticket Sales and Service, Marketing Partnerships, and Community Engagement.

The Creative Producer/Senior Editor is also responsible for turning around high end short form video clips for both broadcast and internet: creating, editing, and monitoring all video content specific but not limited to Grizzlies and FedExForum news, press conferences, organizational events, and community activities while positively supporting the growth of the Grizzlies and FedExForum brands through video content.

Essential Duties & Responsibilities

  • Produce and edit original video content for all team channels, including television, web, and in-arena
  • Edits fully produced television features for use during game broadcasts and shoulder-programming, maintaining acceptable production standards and video quality
  • Edits video content for use on in-arena video board and the internet, including player videos, community engagement pieces, sponsorship and promotional messaging
  • Stays up-to-date on production trends across various media and employs appropriate technique for all projects
  • Works in conjunction with staff to understand Grizzlies audience demographics/psychographics to deliver content geared to audience segments while still maintaining cutting edge quality
  • Consult with stakeholders throughout production process to ensure successful project on delivery
  • Actively participates with other members of creative, content and production teams to develop story ideas for all of the above
  • Persuasively presents creative vision of organization
  • Acts as internal creative and production resource for all business groups, working to develop concepts that support the initiatives of Marketing, Event Presentation, FedExForum, Community Engagement, Marketing Partnerships and Ticket Sales and Service.
  • Oversees team day to day video production.  Including maintaining production schedule, oversight of staff and management of department assets
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Undergraduate degree in a related field;
  • 3-5 years’ experience as non-linear editor in a professional environment, working on Avid Symphony and Adobe Creative Suite preferred
  • Proven experience in high end editing and producing both short-form/rapid-response and long-arc production as needed. Experience with F-55 and other 4k workflow desired.
  • Execute content strategy in conjunction with creative content managers throughout organization
  • Ability and willingness to take direction on projects and also self-produce as needed
  • Ability to effectively manage time and remain organized while working on multiple projects with aggressive deadlines
  • Must possess a strong sense of narrative and an ability to consistently and accurately express Grizzlies brand attributes in projects
  • Experience writing and editing scripts for productions
  • Able to perform and manage all facets of video production from pre-production to post
  • Ability to develop and work with on-camera talent
  • Must be able to work evenings, weekends, and holidays as required.
  • Must Provide link to Demo Reel to be considered
  • Valid U.S. Driver's license, and reliable means of transportation
  • Ability to lift/carry 40-50lbs
  • Ability to sit for long periods of time
  • Knowledge of and passion for NBA basketball

Preferred

  • Experience in television news, production house, or sports team environment
  • Management experience, production and staff
  • Knowledge and experience with Avid software
  • Proficiency with both PC and Mac OS
  • Strong computer skills with a knowledge of Adobe Photoshop and After Effects
  • Overall knowledge of broadcast technology, including various file types, codecs, and digital workflows

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have at least three to five years of experience as a non-linear editor in a professional working environment, working on Avid Symphony and Adobe Creative Suite?
4. Do you have experience with F-55 and other 4k workflow?
5. What is your current salary?
6. What are your salary requirements?


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Technical Services: Audio/Video Editing and Production
Photography Director/Editor - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Photography Director/Editor’s primary focus is generating and gathering “high end” video content for use in team television productions, event presentation, and for fedexforum.com / grizzlies.com.  The position also provides video support for internal departments such as Ticket Sales and Service, Marketing Partnerships, and Community Engagement. The Photography Director/Editor is responsible for producing, under deadline, video content for both broadcast and internet: creating, editing, and monitoring all video content specific but not limited to Grizzlies and FedExForum news, press conferences, organizational events, and community activities while supporting the growth of the Grizzlies and FedExForum brands.

Essential Duties & Responsibilities

  • Act as lead ENG camera operator for video productions as assigned, with an ability to self-produce as a photo-journalist or work under guidance of a director/producer
  • Capture footage during events and games, for use in features for television, game presentation and on fedexforum.com / grizzlies.com
  • Capture feature type footage in non-game settings, including behind the scenes content with players and community appearances involving team personnel. Must have a working knowledge of wireless audio.
  • Lighting skills for shooting feature interviews and production elements such as still photographs and memorabilia.
  • Capture footage for in-game presentation, such as FedExForum events & amenities, mascot skits and sponsor presentations.
  • Edits fully produced television features for use during game broadcasts and shoulder-programming, maintaining acceptable production standards and video quality
  • Edits video content for use on in-arena video board and the internet, including player videos, community engagement pieces, sponsorship and promotional messaging
  • Actively participates with other members of production team to develop story ideas for all of the above
  • Acts as internal creative and production resource for all business groups, working to develop concepts that support the initiatives of Event Presentation, FedExForum, Community Engagement, Marketing Partnerships and Ticket Sales and Service.
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Post secondary training in the area of video production
  • 3-5 years proven experience as ENG camera operator in a professional environment
  • 3-5 years experience as non-linear editor in a professional environment, working on Avid Media Composer or equivalent
  • Ability and willingness to take direction on projects and also self-produce as needed
  • Ability to effectively manage time and remain organized while working on multiple projects with aggressive deadlines
  • Must be able to work evenings, weekends, and holidays as required.
  • Must Provide link to Demo Reel to be considered
  • Valid U.S. Driver's license, and reliable means of transportation
  • Ability to lift/carry 40-50lbs
  • Ability to sit for long periods of time
  • Knowledge of and passion for NBA basketball

Preferred

  • Experience in television news, production house, or sports team environment
  • Knowledge and experience with Sony FS-7, XDCam, EX-3, and Canon DSLR Cameras
  • Knowledge and experience with Avid software
  • Proficiency with both PC and Mac OS
  • Strong computer skills with a knowledge of Adobe Photoshop and After Effects
  • Overall knowledge of broadcast technology, including various file types, tape formats, and digital workflows

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is the highest level of education completed?
3. Do you have at least three to five years of experience as an ENG camera operator?
4. Do you have at least three to five years of experience as a non-linear editor in a professional working environment, working on Avid Media Composer?
5. What is your current salary?
6. What are your salary requirements?


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Technical Services: Audio/Video Editing and Production
News Photographer/Editor - Memphis Grizzlies (Memphis, TN)

Position Purpose

The News Photographer/Editor is primarily focused on generating video content for use in television productions, event presentation, and for fedexforum.com / grizzlies.com. This position will focus on generation of “news style” content with immediate deadlines. The News Photographer/Editor also helps provide video support for internal departments such as Ticket Sales and Service, Marketing Partnerships, and Community Engagement. The News Photographer/Editor is responsible for turning around short form video clips for both broadcast and internet: creating, editing, and monitoring all video content specific but not limited to Grizzlies and FedExForum news, press conferences, organizational events, and community activities while positively supporting the growth of the Grizzlies and FedExForum brands thru video content.

Essential Duties & Responsibilities

  • Act as news style ENG camera operator for video productions as assigned, with an ability to self-produce as a photo-journalist or work under guidance of a director/producer
  • Capture footage for use in features for television, game presentation and on fedexforum.com / grizzlies.com
  • Capture feature type footage in non-game settings, including behind the scenes content with players and community appearances involving team personnel. Must have a working knowledge of wireless audio.
  • Lighting skills for shooting feature interviews and production elements such as still photographs and memorabilia.
  • Capture footage for in-game presentation, such as FedExForum events & amenities, mascot skits and sponsor presentations.
  • Edits television features for use during game broadcasts and shoulder-programming, maintaining acceptable production standards and video quality
  • Edits video content for use on in-arena video board and the internet, including player videos, community engagement pieces, sponsorship and promotional messaging
  • Actively participates with other members of production team to develop story ideas for all of the above
  • Acts as internal creative and production resource for all business groups, working to develop concepts that support the initiatives of Event Presentation, FedExForum, Community Engagement, Marketing Partnerships and Ticket Sales and Service.
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Post secondary training in the area of video production
  • 3-5 years proven experience as ENG camera operator in a professional environment
  • 2-3 years experience as non-linear editor in a professional environment, working on Avid Media Composer or similar
  • Ability and willingness to take direction on projects and also self-produce as needed
  • Ability to effectively manage time and remain organized while working on multiple projects with aggressive deadlines
  • Must be able to work evenings, weekends, and holidays as required.
  • Must Provide link to Demo Reel to be considered
  • Valid U.S. Driver's license, and reliable means of transportation
  • Ability to lift/carry 40-50lbs
  • Ability to sit for long periods of time
  • Knowledge of and passion for NBA basketball

Preferred

  • Experience in television news, production house, or sports team environment
  • Knowledge and experience with Sony FS-7, XDCam, EX-3, and Canon DSLR Cameras
  • Knowledge and experience with Avid software
  • Proficiency with both PC and Mac OS
  • Strong computer skills with a knowledge of Adobe Photoshop and After Effects
  • Overall knowledge of broadcast technology, including various file types, tape formats, and digital workflows

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. Do you have at least three to five years of proven experience as ENG camera operator in a professional work environment?
4. Do you have at least two to three years experience as non-linear editor in a professional working environment, working on Avid Media Composer?
5. What is your highest level of education completed?
6. What is your current salary?
7. What are your salary requirements?


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Technical Services: Technical/Engineering
Data Engineer - Oklahoma City Thunder (Oklahoma City, OK)

We’re looking for a self-motivated, detail-oriented engineer to design, implement, and maintain a scalable analytics pipeline and application to support basketball operations.

Essential Duties and Responsibilities:

  • Design, implement, and maintain analytics information systems
  • Work with internal and external data sources
  • Collaborate on research and product opportunities with internal departments
  • Other duties as assigned

Qualifications and Requirements:

  • BS or MS in computer science or related field
  • Experience in implementing data ingestion, ETL, and analysis
  • SQL database experience, including schema design, query tuning, etc.
  • Python development using ORMs such as SQLAlchemy
  • Python development using frameworks such as Flask, Django, and Pyramid
  • Experience with AWS technologies such as S3, RDS, and EC2
  • Experience with Elasticsearch
  • Demonstrated high standards of confidentiality
  • Excellent interpersonal, communication, and organization skills
  • Must be able to work long hours on short notice including weekends and nights
  • Position requires full-time residence in Oklahoma City, Oklahoma

  This is a full-time, exempt position reporting to the Director of Basketball Operations.


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Technical Services: Network Administration/Services
SAS Systems Administrator - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Work within the Technology department to focus on business critical productivity platforms; SAS and Dynamics CRM, etc. to provide needed support and administration to ensure business issues and needs are addressed in a timely, efficient, and deliberate manner.  Provide SAS fFoundation administration support with a focus on user adds and deletions, privileges, metadata management, job scheduler administration and monitoring, and more.

JOB RELATIONSHIPS

  • Reports To:                             Manager Business Systems               
  • Indirectly Reports To:                        None  
  • # of Direct Reports: 

      • FT Staff:  0

      • PT Staff:  0

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities Yes: 
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities:  No
  • Approximate number of events worked per season: None

SUPERVISORY RESPONSIBILITIES

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as SAS foundation administration subject matter expert by implementing best practices related to SAS tools

  • Administer, Implement, and utilize SAS Enterprise tools within the organization

  • Administration tasks include serving as point of contact for user-reported problems, adding users, establishing proper security, registering tables and other basic administrative tasks

  • Within SAS environment add, modify and delete SAS users and user privilege, register data sources in metadata, add, remove, and monitor jobs on the job scheduler

  • Tracking, evaluating, testing and deploying patches and hotfixes

  • Maintain SAS licensing in accordance with the Setinit license cycle

  • Escalation of issues to SAS support and working with SAS to resolve incidents in the timely manner

  • Maintain business applications in a manner that ensures hot fixes, patches, and upgrades are executed as needed to ensure optimal performance of the platform

  • Assist Business Strategies with SAS programming and ETL as needed

  • Implement data structure changes; add tables, fields, etc. to warehouse as required

  • Work with application / platform vendors to properly plan the architecture of the required infrastructure to support current and future needs

  • Act as liaison between IT and key technology partner Qualex and StoneTimber River

  • Compile reports on system / application performance

  • Document changes to system(s) as needed maintain current and detailed documentation of SAS, CRM, and related systems

  • Participate in Innovation Lab projects to discuss breakthrough technologies or new uses of existing technologies to further the value to the organization, the fans, our corporate partners, and or the community

  • Assist management in roadmap development exercises related to SAS, CRM, etc.

  • Deals with complex factors not easily evaluated and makes decisions based on conclusions for which there is little precedent

  • Support a 24/7 production environment.

  • All other duties as assigned.

     

    PHYSICAL REQUIREMENTS

    None

    QUALIFICATIONS

  • Bachelor’s Degree in Computer Sciences, Management Information Systems, Engineering, or similar degreed programs

  • 2-3+ years of SAS Administration / architect experience with in-depth understanding of SAS metadata server, application server, web server, etc.

  • Experience using SAS Enterprise software with focus on 2 or more of the following; SAS Enterprise Guide, Base SAS, DI Studio, SAS Environment Manager

  • 2-3+ years of database / data warehouse experience; SQL Server, Oracle, etc.

  • Solid understanding of data quality and data management concepts

  • Ability to work effectively with all constituents including data analyst, business users, consultants, etc.

  • Experience with configuration management, change management, and release management concepts

  • Strong problem solving, root-cause analysis skills

  • Strong project management skills and documentation standards

  • Self-motivated with an eagerness to learn

  • Have an investigative mindset to be able to troubleshoot issues as they arise

  • Ability to identify and resolve problems in a timely manner

  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required

  • Ability to meet tight deadlines and work well under pressure

  • Strong organizational skills, time management skills and attention to detail required

  • Strong verbal and written communication skills with an emphasis on business writing skills

  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships

  • Exhibit good judgment and decision-making skills

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department

  • Ability to work collaboratively with others whom you have no direct authority over

     

     


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Technical Services: Technical Support/Help Desk
Technical Services Manager - Orlando Magic (Orlando, FL)

JOB SUMMARY

Implement standard ITIL employee computer asset support processes and procedures to ensure legendary service to our employees and partners.  Ensure employee requests for service are resolved effectively and within established service level agreements.  Provide day to day direction and leadership to Support Center Analyst(s).

JOB RELATIONSHIPS

  • Reports To:                             Director, Information Technology
  • Indirectly Reports To:                        None  
  • # of Direct Reports: 

      • FT Staff:                     1

      • PT Staff:                     0

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities Yes: 
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

SUPERVISORY RESPONSIBILITIES

  • Provide day to day direction, leadership, and coaching to Service Desk Personnel.
  • Establish goals and objectives for team members and perform regularly scheduled performance reviews.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage the Service Desk team which provides support to employee technical incidents and service requests
  • Act as a catalyst for Service Desk process improvement, including designing and adopting new processes to enhance our service to all internal and external customers.
  • Plan, monitor, and provide hands on support for daily support incidents.
  • Manage technical questions and incidents that require escalation beyond general helpdesk support.
  • Provide direction and additional support to end users with productivity related issues; application, operating system, connectivity, printing, etc.
  • Recommend, develop and implement ITIL based processes and procedures to ensure the timely resolution of customer reported issues and maintain up to date detailed documentation for support processes and procedures for both internal (IT) and external (Magic)  customers
  • Be proactive in performing root cause analysis of productivity issues to adequately resolve recurring problems
  • Develop and maintain Issue Resolution Knowledge base through the documentation of issue resolution strategies and steps
  • Plan, coordinate and perform hardware and software deployment activities
  • Utilize Microsoft System Center Configuration Manager for the imaging of new employee computer assets
  • Manage account, mailbox and password management tasks via Active Directory, on-boarding, terminations, resignations, etc.
  • Develop and manage centralized process to ensure  all workstations and laptops  comply with current software requirements/standards
  • Contribute to and participate in the planning, development and implementation of desktop infrastructure strategies and projects
  • Manage/oversee and ensure testing and evaluation of new hardware and software technologies as needed
  • Manage desktop and conference room assets and environment, focusing on reliability and ease of use
  • Operate and maintain company telephone hardware and software via hands on support and oversee/manager  3rd party support and maintenance agreements
  • Operate and maintain systems management software and related technologies
  • Foster an environment that encourages teamwork embraces diversity and delivers legendary customer service
  • Develop and manage vendor relationships
  • Gather, review, and share relevant metrics and make recommendations regarding Service Desk performance, service outages, distribution of tickets, etc.
  • Maintain safe work areas and comply with safety procedures and equipment operating rules.
  • Maintain work area in a clean and orderly condition
  • Makes decisions guided by precedent and based on company policy
  • Other duties as assigned
  • Participate in Innovation labs as requested.
  • Support a 24/7 production environment.
  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

 None

QUALIFICATIONS

    • Bachelor degree in Information Technology preferred or equivalent professional and technical experience required

    • Minimum of 5 years of Service Center / Help Desk IT experience required

    • One year of supervisory experience preferred

    • Knowledgeable with the Macintosh hardware/software platform and a basic understanding of the Unix Operating System

  • Ability to demonstrate solid root cause analysis and decision making capabilities
  • Ability to identify and resolve issues / problems in a timely manner
  • Working knowledge of Mac OS X operating systems a plus
  • Proficient in Microsoft Office (2007-2016), Outlook, Excel, Word, PowerPoint and other related computer skills required
  • Office 365 experience a plus
  • A+ Certification and/or Network+ certifications preferred.  Microsoft certification is a plus
  • Ability to meet tight deadlines and work well under pressure
    • Strong organizational skills, time management skills and attention to detail required

  • Ability to prioritize and manage multiple tasks/projects. Ability to work independently without supervision, be self-directed and demonstrate initiative
  • Ability to take direction without follow up
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships
  • Strong verbal and written communication skills with an emphasis on business writing skills

  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions

  • Ability to take direction without follow up

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Technical Services: Graphic Design/Creative Services
Sr. Graphic Designer - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

“Graphic design, also known as communication design, is the art and practice of planning and projecting ideas and experiences with visual and textual content. The form of the communication can be physical or virtual, and may include images, words, or graphic forms.” – AIGA

The Senior Designer will work with the Creative Director & Brand Manager and creative team to assist in guiding the Phoenix Suns, Phoenix Mercury and Northern Arizona Suns brand and creative efforts, by influencing the ideas, thoughts and overall identity direction of the organizations visual voice and systems. 

Primary (Essential) Duties

Design

  • Photo Manipulation (resize, crop, add/remove objects, and color correct)
  • Layout design concepts
  • Building files at correct printing specs (small format, large format & digital)
  • Send for approvals, along with professional opinions/reasoning for the design concept
  • Prepare, preflight and package artwork for final production (includes separations for t-shirt and high-end printing)
  • Approve proofs from vendor (includes digital proofs for e-blasts, landing pages, and other web-based projects)

Documentation

  • Gather all final documentation (e-mails, approvals, proofs, and samples)
  • Complete documentation in Taskforce
  • Archive final artwork

Management & Senior Level

  • Responsible for coaching and mentoring reporting designers
  • Assist in the interview and hiring process
  • Completes performance evaluations and personalized goals for reporting designers
  • Assist in formal disciplinary actions
  • Assist in training & development of new designers
  • Supervise reporting Designers (as assigned by management)

Knowledge, Skills and/or Abilities

  • Typography, layout, composition, color theory, and information design
  • Adobe Creative Services Suite – InDesign, Illustrator, Photoshop
  • CMYK Printing Processes & Production
  • Email, Web Publishing & Social Media Design Knowledge
  • Organized and deadline oriented
  • Practical design to stay within project budgets
  • Problem Solving - Analytical designer, someone who can choose the right fonts, colors and lines to create a balanced composition, while simultaneously conveying meaning.
  • Knowledge of DreamWeaver, Flash, HTML/CSS & Email Coding
  • Must have good vision for art and design direction

Experience/Education Requirements

  • Bachelor’s in Graphic Design or equivalent experience

Working Conditions and Physical Demands:

  • Traditional Business hours with occasional evenings, weekends, some holidays and some overtime to meet business needs.
  • Extended computer screen work

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V


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Technical Services: Technical/Engineering
A/V Engineer - Sacramento Kings (Sacramento, CA)

Capsule Position Description:  The candidate will report to and work closely with the Senior Director, A/V & Production in setting up, operating and maintaining the in-house audio and video broadcast equipment for all events.  The position is Full-Time and the candidate can expect to work days, nights, weekends and holidays as assigned.  Assisting other departments with their projects, presentations and events will be a primary function of this position.

Key Responsibility Areas (KRA’s):

  1. Responsible for overseeing the setup, operation and maintenance of a wide variety of AV equipment including: cameras, monitors, video switchers, character generators, audio mixers, microphones, record devices, routers, cables, IPTV systems and other AV equipment as assigned.
  2. Work in a fast paced highly stressful environment while maintaining focus and the ability to work closely with both staff and the public.
  3. Working without direct supervision with the ability to organize, execute and complete projects as assigned in a timely and efficient manner is required.
  4. Work in partnership with other departments and clients to develop and deliver AV services that will meet and exceed expectations.
  5. Manage, monitor and install audio and video systems and troubleshoot problems for all arena events
  6. Interface with clients to manage their audio and video needs
  7. Manage control room and cable infrastructure of the arena
  8. Order, replace, and repair triax, fiber, coax, and XLR cable
  9. Manage audio and video signal flow to detect and solve problems in a fast paced and high pressure environment

Qualifications:

  1. Maintains composure and professionalism during stressful and fast paced live event coverage.
  2. Exhibits discretion and professionalism when working with celebrities and professional sports figures.
  3. Responsive to changes and gives high priority to service and customer satisfaction.
  4. Develops constructive and cooperative working relationships with others and maintains them over time.
  5. Able to maintain confidentiality and work with sensitive or proprietary information and exercise discretion.
  6. Familiar with broadcast standards and formats for recording, editing and streaming.
  7. Associates degree (AA/AS) from two-year College or certificate from Technical Institute in Broadcast Engineering or related field and 2 years’ experience in the field; or
  8. Minimum 5 years’ experience in the Broadcast Engineering field.
  9. Computer skills including a working knowledge of Microsoft and MAC systems.

Working Conditions and Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Required to spend as much as 75% of their time on their feet and 25% sitting.

  1. Lifting objects weighing as much as 60 pounds is required.
  2. The candidate will be required to occasionally perform other duties outside of their normal job description as necessary and as assigned.
  3. Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  4. Ability to climb ladders and ability to walk on catwalk 90 feet above the ground level and other extreme heights
  5. Exposed to very loud noises

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me about your A/V Engineering experience working live events.
2. Do you have any arena, sports industry/concert event experience?
3. What is your salary requirements?


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Technical Services: Network Administration/Services
Firewall Engineer - Utah Jazz (Salt Lake City, UT)

Firewall Engineers install, run, maintain, configure, troubleshoot, and repair network infrastructure. We are looking for experienced and enthusiastic network engineers with the skills needed to provide a stable production environment. We are seeking candidates that understand the importance of maintaining availability and stability within the production environment and are willing to use and implement processes and procedures that will prevent impact to the business while work is being performed. The emphasis on this position will be maintaining a series of Palo Alto Firewalls and other security related systems, but the candidates will need to be able to support VOIP, Switch\Route, Security Systems, and WLAN.

 Specific Accountabilities and Responsibilities:

  •  Protect the moral, legal and financial well-being of the Company (LHMSE)
  • Continually teach associates new and better ways of doing business with an emphasis on STEWARDSHIP, ACCOUNTABILITY, LEADERSHIP and GUEST SERVICE.
  • Implement and maintain enterprise level network systems in a 24 X 7 data center
  • Manage all network engineering and security aspects of our corporate environment from the edge of the network down to the endpoints
  • Have security on the forefront of every project and implementation.
  • Manage Palo Alto firewalls and Aruba Clearpass
  • Manage software integrations with Palo Alto and other systems
  • Maintain Cisco VOIP Systems
  • Manage WLAN implementations in multiple locations
  • Bring a wealth of knowledge from your experience with an ability to execute
  • Other duties as assigned

Knowledge and Skills

  • Bachelor's Degree in a technical discipline such as Computer Science, Information Systems or related field, or an up to date CCNP certification is a plus.
  • At least 7 years of experience in a hands-on Network Engineering with in-depth experience in multiple platforms and devices, namely Cisco routers, switches, firewalls, VPN devices, etc.
  • Solid understanding of TCP/IP, OSI, SAFE network design, network lifecycle, network analysis and troubleshooting techniques
  • Strong understanding of networking protocols and technologies: BGP, EIGRP, MPLS, IPSec/SSL VPN, Dot1q, WIFI, NAT, RSTP, SNMP, DHCP, DNS, TACACS, Syslog, WAAS, etc.
  • Knowledge and experience with VOIP systems
  • Strong understanding of Network Management and Monitoring Systems (Solarwinds, Accelops, Cisco Prime Infrastructure, etc.)
  • Must be able to pass a pre-employment background and drug screening

Physical Demands

  • The employee must regularly lift and\or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and\or move up to 100 pounds.
  • Exposed to continuous walking, standing, twisting
  • Exposed to intermittent bending, squatting, kneeling and climbing stairs
  • Must be able to work in outside conditions, including snow, rain, wind and heat

Language Skills

  • Must be able to communicate in English

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