Current available jobs in Technical Services:


» Sr. Developer, CRM/IT Administrator - Charlotte Bobcats (Charlotte, NC)
» Sr. Developer, CRM/IT Administrator - Charlotte Hornets (Charlotte, NC)
» Front End Web Developer - Cleveland Cavaliers (Cleveland, OH)
» Back End Web Developer - Cleveland Cavaliers (Cleveland, OH)
» Game Operations Manager - Connecticut Sun (Uncasville, CT)
» Graphics Designer - Houston Rockets (Houston, TX)
» IT Systems Administrator - Houston Rockets (Houston, TX)
» Desktop Support Specialist - Information Technology (Phoenix, Az)
» Web Developer - Los Angeles Clippers (Los Angeles, CA)
» IT Help Desk Coordinator-Full-Time - Miami HEAT (Miami, FL)
» .NET Developer / Programmer Analyst - Miami HEAT (Miami, FL)
» Telecommunications Engineer- Full Time - Miami HEAT (Miami, FL)
» Broadcast Producer - Oklahoma City Thunder (Oklahoma City, OK)
» Web Services Specialist (Part-Time Seasonal) - Spurs Sports & Entertainment (San Antonio, TX)
» Digital Developer Coordinator - Spurs Sports and Entertainment (San Antonio, TX)



Technical Services: Computer Information Systems
Sr. Developer, CRM/IT Administrator - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW
The Sr. Developer, CRM/IT Administrator will be responsible for the implementation and maintenance of the company’s customer relationship management Microsoft CRM system.  The position’s main responsibilities will include, but are not limited to the following:  improve collaboration to develop improved operational efficiencies and create analytics.  The Sr. Developer, CRM/IT Administrator will focus on developing operational efficiencies in the company by using the advanced features of the system. Position will also support employees with usability issues and will field requests for system enhancements.  The Sr. Developer, CRM/IT Administrator will serve as functional and technical subject matter expert to participate in development, implementation, maintenance and support of Microsoft CRM environment.  Finally, position will assist IT department with additional IT requests needs outside of CRM environment as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide implementation support to end-users
• Design and configure the Microsoft Enterprise CRM Application
• Develop and prepare/provide documentation of business user requirements and processes related to CRM and customer information
• Define and implement appropriate CRM security to ensure appropriate end-user access
• Interfacing the CRM application with other enterprise applications as required
• Perform installation, upgrades and support of the server, workstations (Outlook Client), and e-mail integration
• Develop fully functional applications and modules using .NET technology to improve and enhance systems including Microsoft Dynamics CRM 2013 and Microsoft Office SharePoint Services.
• Knowledge of MSCRM data structures and functionality
• Comprehension of end-user system usage (e.g. screens, tables, business processes and procedures)
• Provide technical guidance in data analysis, data gathering and system design
• Oversee (or perform) changes to database fields, screens, and user administration
• Provide technical guidance regarding integration with other in-house systems and server support
• Develop queries and/or SQL Reporting Services (SRS) reports
• Import data on an as-needed basis
• Assist users with day-to-day questions, problems, and issues on corporate network
• Manage change control (i.e. receiving business requirement, report requirement, change or enhancement requests from Users)
• Document training, policy and procedures, and user manuals for CRM system
• Conduct end-user training on CRM system and develop enhancements
• Oversee changes to system fields, screens and picklists
• Perform data administration (data integrity, cleansing data for imports, etc.)
• Oversee Report generation, maintenance and testing
• Define and communicate project direction and scope with management
• Review requests from User Administrator (enhancement and/or fixes, data changes, functionality issues, etc.); analyzing for appropriateness; determining whether the requests are consistent with current business practice, business system rules or system design
• Assign, prioritize and schedule the tasks to appropriate resources
• Ensure that enhancements or fixes are properly tested, implemented, and appropriate training and/or communication is accomplished
• Will assist with enterprise software deployment and hardware/software support
• Ability to understand requests from non-technical coworkers, convert to an action plan independently execute
• Additional IT duties and responsibilities may be assigned as needed
• Other duties as assigned by manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s Degree in Computer Science, Information Systems, or Engineering 
• Previous Microsoft CRM experience required
• MSCRM certification preferred but not required
• Minimum 2-5 years relevant experience.
• Experience in full cycle CRM installations or knowledge of CRM relating to sales, marketing and email marketing functionalities.
• Strong understanding of the relational nature of business applications.
• Experience with installing and configuring MS Dynamics CRM
• Experience with CRM - customization and configuration of CRM projects
• Experience with modifications: iFrame, JScript
• Strong knowledge of Web Services architecture, Web Service Management tools and experience in developing and consuming Web Services
• Strong knowledge of SQL, IIS, .NET, SRS - SQL Reporting Services
• Experience with Microsoft CRM.  Must know Transact SQL language, .NET 2.0 or 3.0, be comfortable working on SQL 2005, 2008, and 2012 servers. 
• Knowledge of Sharepoint  is a major plus but not required
• ETL processes, DTS and SQL Integration Services (SSIS) design experience a must.
• Knowledge of Object Oriented Programming, Dot Net, VB, ASP, T-SQL (Stored Procedures, Views, Triggers), C#, Windows Forms,  COM+, Windows Server Security, XML
• Knowledge of third party products and ETL’s such as Scribe
• Hands-on experience with Visual Studio 2005-2008, Web Services, XML, SQL Server 2005-2012, SSRS, ETL (Scribe), Microsoft Dynamics CRM, Microsoft Dynamics Great Plains, SharePoint 2013, CVS, Visual SourceSafe, IIS.
• Experience supporting both development and production environments
• Technical exposure to one or more of these software products as an IT support resource: Windows AD, Windows Server 2008-2013, SQL Server 2008/2012
• Ability to interact with customers to understand technical requirements. 
• Must have existing knowledge and experience troubleshooting and interpreting problems associated in the above areas; resolve problems using past experience in databases, basic Windows/scripting commands, and/or able to comprehend in order to escalate issues to other technical team members.

• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Ability to maintain the highest level of confidentiality
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task between concurrent assignments, prioritizes effectively, and work in fast paced organization.
• Ability to work irregular hours including nights, weekends, and holidays.
 


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Technical Services: Computer Information Systems
Sr. Developer, CRM/IT Administrator - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Sr. Developer, CRM/IT Administrator will be responsible for the implementation and maintenance of the company’s customer relationship management Microsoft CRM system.  The position’s main responsibilities will include, but are not limited to the following:  improve collaboration to develop improved operational efficiencies and create analytics.  The Sr. Developer, CRM/IT Administrator will focus on developing operational efficiencies in the company by using the advanced features of the system. Position will also support employees with usability issues and will field requests for system enhancements.  The Sr. Developer, CRM/IT Administrator will serve as functional and technical subject matter expert to participate in development, implementation, maintenance and support of Microsoft CRM environment.  Finally, position will assist IT department with additional IT requests needs outside of CRM environment as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide implementation support to end-users
• Design and configure the Microsoft Enterprise CRM Application
• Develop and prepare/provide documentation of business user requirements and processes related to CRM and customer information
• Define and implement appropriate CRM security to ensure appropriate end-user access
• Interfacing the CRM application with other enterprise applications as required
• Perform installation, upgrades and support of the server, workstations (Outlook Client), and e-mail integration
• Develop fully functional applications and modules using .NET technology to improve and enhance systems including Microsoft Dynamics CRM 2013 and Microsoft Office SharePoint Services.
• Knowledge of MSCRM data structures and functionality
• Comprehension of end-user system usage (e.g. screens, tables, business processes and procedures)
• Provide technical guidance in data analysis, data gathering and system design
• Oversee (or perform) changes to database fields, screens, and user administration
• Provide technical guidance regarding integration with other in-house systems and server support
• Develop queries and/or SQL Reporting Services (SRS) reports
• Import data on an as-needed basis
• Assist users with day-to-day questions, problems, and issues on corporate network
• Manage change control (i.e. receiving business requirement, report requirement, change or enhancement requests from Users)
• Document training, policy and procedures, and user manuals for CRM system
• Conduct end-user training on CRM system and develop enhancements
• Oversee changes to system fields, screens and picklists
• Perform data administration (data integrity, cleansing data for imports, etc.)
• Oversee Report generation, maintenance and testing
• Define and communicate project direction and scope with management
• Review requests from User Administrator (enhancement and/or fixes, data changes, functionality issues, etc.); analyzing for appropriateness; determining whether the requests are consistent with current business practice, business system rules or system design
• Assign, prioritize and schedule the tasks to appropriate resources
• Ensure that enhancements or fixes are properly tested, implemented, and appropriate training and/or communication is accomplished
• Will assist with enterprise software deployment and hardware/software support
• Ability to understand requests from non-technical coworkers, convert to an action plan independently execute
• Additional IT duties and responsibilities may be assigned as needed
• Other duties as assigned by manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s Degree in Computer Science, Information Systems, or Engineering 
• Previous Microsoft CRM experience required
• MSCRM certification preferred but not required
• Minimum 2-5 years relevant experience.
• Experience in full cycle CRM installations or knowledge of CRM relating to sales, marketing and email marketing functionalities.
• Strong understanding of the relational nature of business applications.
• Experience with installing and configuring MS Dynamics CRM
• Experience with CRM - customization and configuration of CRM projects
• Experience with modifications: iFrame, JScript
• Strong knowledge of Web Services architecture, Web Service Management tools and experience in developing and consuming Web Services
• Strong knowledge of SQL, IIS, .NET, SRS - SQL Reporting Services
• Experience with Microsoft CRM.  Must know Transact SQL language, .NET 2.0 or 3.0, be comfortable working on SQL 2005, 2008, and 2012 servers. 
• Knowledge of Sharepoint  is a major plus but not required
• ETL processes, DTS and SQL Integration Services (SSIS) design experience a must.
• Knowledge of Object Oriented Programming, Dot Net, VB, ASP, T-SQL (Stored Procedures, Views, Triggers), C#, Windows Forms,  COM+, Windows Server Security, XML
• Knowledge of third party products and ETL’s such as Scribe
• Hands-on experience with Visual Studio 2005-2008, Web Services, XML, SQL Server 2005-2012, SSRS, ETL (Scribe), Microsoft Dynamics CRM, Microsoft Dynamics Great Plains, SharePoint 2013, CVS, Visual SourceSafe, IIS.
• Experience supporting both development and production environments
• Technical exposure to one or more of these software products as an IT support resource: Windows AD, Windows Server 2008-2013, SQL Server 2008/2012
• Ability to interact with customers to understand technical requirements. 
• Must have existing knowledge and experience troubleshooting and interpreting problems associated in the above areas; resolve problems using past experience in databases, basic Windows/scripting commands, and/or able to comprehend in order to escalate issues to other technical team members.

• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Ability to maintain the highest level of confidentiality
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task between concurrent assignments, prioritizes effectively, and work in fast paced organization.
• Ability to work irregular hours including nights, weekends, and holidays.
 


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Technical Services: Web Design/Development
Front End Web Developer - Cleveland Cavaliers (Cleveland, OH)

Previous experience

Understands key server-side web development concepts through experiences such as:

  • Interpreting graphic visual or interaction designs in HTML, CSS and Javascript.
  • Creating visually appealing web pages or interfaces.
  • Creating, editing or modifying templates for a CMS or web development framework.
  • Programming interaction with JavaScript and/or a library such as jQuery, YUI or Prototype.
  • Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.
  • Testing for compliance to specified standards such as accessibility standards in the clients region or domain.
  • Conducting observational user testing, or reviewing designs against usability heuristics.

Domain specific knowledge or transferable skills

Experience with web development languages of HTML, CSS and JavaScript/jQuery.

HTML

  • Familiarity of HTML syntax for multiple specifications, including HTML 5.
  • Knowledge of the semantic meaning of all HTML elements.
  • Familiarity with the semantic markup for display of lists, tabular data, forms, articles, etc.
  • Knowledge of markup used for layout such as dividers.
  • Knowledge at the level to be able to hand-code markup.
  • Including media and images.

PHP

  • Familiarity with modifying Drupal Theme hooks to display data.
  • Understanding how to utilize PHP to filter, process and output html, json, xml.

CSS

  • Specifying different CSS for various media, devices and displays.
  • Best practices in CSS file organization and structure.
  • Methods for including CSS inline, internal and external via linked style sheets.
  • How to define, combine and group CSS selectors for HTML elements, ID, classes, pseudo classes, child or sibling.
  • Syntax of CSS declarations, properties and attributes.
  • CSS box model and methods for CSS positioning, absolute and relative.
  • Knowledge of properties and attributes to control the display.
  • Familiarity with differences in CSS 2 and CSS 3.
  • Proficient with a CSS Preprocessor such as Sass or LESS.

Best Practices

  • Methods to ensure browser & device compatibility.
  • Methods for degrading gracefully for older browsers and displays.
  • Methods to ensure accessibility.
  • File compression techniques for improving speed.

JavaScript

  • Knowledge of the operators, variables, datatypes, objects, properties and methods.
  • Familiarity with control structures such as objects, functions, conditional statements, arrays, loops and expressions.
  • Forms and regular expression validation and submitting data.
  • Knowledge of how to apply logical operators and conditional statements.
  • Knowledge of the DOM HTML objects and their properties.

Event handling

  • Creating and controlling windows and dialogs.
  • Processes for troubleshooting and debugging
  • Familiarity with development and debugging tools for cross-browser issues.

jQuery

  • Knowledge of how to employ the jQuery library for visual effects, event handling, and document manipulation.

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Technical Services: Web Design/Development
Back End Web Developer - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The back end web developer is focused on managing the interchange of data between the application and the browser. This developer focuses on the server-side of programming for the web, yet also understands the programming languages which control the display of content in the browser.

Existing Knowledge

Custom web application development.
Developed with at least one CMS framework or web application framework.
Employed a framework or extended an existing CMS with custom coding.
Knowledgeable about accessibility or security compliance relevant in client’s sector and geographic location.
Understands the underlying systems on which web applications are developed.
Understands the technologies and languages which power the web such as HTML, CSS and JavaScript.
Understands key server-side web development concepts such as:

  • Integrating data or user accounts between multiple systems for a client.
  • Integrating multiple databases and/or database types into one system.
  • Managing a hosting environment, and has administered databases.
  • Scaling an application and/or its hosting environment to support increases in traffic.
  • Setting up or using a version control system, and manage control with file based assets and data.
  • Implementing or working with content approval and staging workflows.
  • Migrating data, scripting migration of data.
  • Implementing, managing or using a backup system and disaster recovery.
  • Securing data or access to applications with multiple user levels, or has the ability to customize based on user levels.
  • Implementing or working with a template driven system with a clear separation between content and display.
  • Outputting data in multiple document formats.
  • Using XMLHTTPRequest and Javascript to create web applications.
  • Working with multiple delivery platforms such as mobile versus desktop.
  • Creating and implementing database schemas that represent and support business processes.
  • Ensuring the quality of applications through unit testing.

Domain specific knowledge or transferable skills

Knowledge of a programming language for a framework such as PHP, Python, Perl, .NET, Ruby, Java, C+, MySQL, SQL, Access or other language.

  • Application and scripting development best practices, architecture, scalability, etc.
  • Can execute tasks with both procedural and OOP development techniques.
  • Familiarity with the syntax and control structures of the given language.
  • Best practices for efficient and easier to maintain code.
  • Best practices for securing web applications.
  • Inserting, querying and managing data stored in databases or files.

Knowledge of PHP and database programming including:

  • The features and syntax of PHP datatypes, variables, constants and operators.
  • Knowledge of syntax of and how to employ expressions and functions.
  • Knowledge of how to apply control structures of PHP such as expressions, loops, conditional statements, and switch statements.
  • Session handling, PHP Configuration.

Understands web development markup languages HTML/XML; stylesheet languages CSS/XSL and JavaScript. Additionally, knowledge of the DOM, its objects and their properties.

HTML

  • Familiarity of HTML syntax for multiple specifications, including HTML 5.
  • Knowledge of the semantic meaning of most HTML elements.
  • Familiarity with the semantic markup for display of lists, tabular data, forms, articles, etc.
  • Knowledge of markup used for layout such as dividers.
  • Knowledge at the level to be able to hand-code markup.
  • Including media and images.

XML

  • Knowledge of XML syntax for markup and content.
  • Knowledge of how to use XML for the interchange of data.

CSS

  • Specifying different CSS for various media, devices and displays.
  • Methods for including CSS inline, internal and external via linked style sheets.
  • Syntax of CSS declarations, properties and attributes.
  • CSS box model and methods for CSS positioning, absolute and relative.
  • Knowledge of properties and attributes to control the display.

JavaScript

  • Knowledge of the operators, variables, datatypes, objects, properties and methods.
  • Familiarity with control structures such as objects, functions, conditional statements, arrays, loops and expressions.
  • Forms and regular expression validation and submitting data.
  • Knowledge of how to apply logical operators and conditional statements.

Event Handling

  • Creating and controlling windows and dialogs.
  • Processes for troubleshooting and debugging.

Familiarity with development and debugging tools for cross-browser issues.


 

 

 

 


 

 


Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Technical Services: Audio/Video Editing and Production
Game Operations Manager - Connecticut Sun (Uncasville, CT)

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously worked for a professional sports team?
2. Do you have the computer skills required in the job description?


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Technical Services: Graphic Design/Creative Services
Graphics Designer - Houston Rockets (Houston, TX)

General Description:

The Graphic Designer is dedicated to the implementation of branding and communication strategies for the Houston Rockets. Working closely with each department, the Graphic Designer serves as the project liaison within the organization to ensure clear, consistent communication and branding efforts to produce each element on time.

 

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Responsible for developing concepts, mechanical artwork, and production materials for all Houston Rockets graphic design projects.

  • Work closely with all internal departments including, but not limited to Marketing, Community Relations, Corporate Sales, Ticketing, and Internet graphics. 

  • Use strategic vision from the Creative Director and Sr. Marketing Director to complete and enhance the project to desired needs clearly and consistently meeting all deadlines.

  • Assist in the creative process of developing and executing an advertising campaign.

  • Responsible for creating banners, splash pages, web graphics.

  • Works independently to develop graphic design solutions and is the artistic and graphic lead in all print and online concepts.

  • Serves as quality control, proofreading and maintaining brand consistency among all projects.

  • Develops working relationships with outside vendors, such as printers, sign/banner manufacturers, graphic reproduction companies, etc.

  • Daily delivery of design projects working with a wide range of media, including photography, electronic and print design across the department and organization using computer-based design programs.

  • Understand Rockets brand essence and create and develop impactful artwork, designs and logos to compliment the brand. Inject fresh ideas and approach to Rockets marketing creative.

  • Maintain and update brand guidelines, and ensuring the Rockets brand is used accurately.

  

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in Graphic Design or related field and 5 years of experience working in graphic design and production.
  • Excellent graphic design/software skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign);Microsoft Office (Word, Excel, PowerPoint, Entourage);  
  • Flash and Dreamweaver experience is a plus.
  • A diverse design style and the ability to adapt design for each project.
  • The ability to adapt quickly to changing priorities, and manage several projects at one time
    Experience in fast paced environment is essential.
  • Must be able to provide a portfolio which highlights a variety of projects including identity design, advertising and/or page layout.
  • A strong understanding of basketball/sports preferred

  

PHYSICAL & MENTAL REQUIREMENTS:

  • Flexibility to work long hours and a non-traditional schedule, including weekends and some holidays
    Ability to lift up to 50 lbs.
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.   Standing or sitting for extended periods of time and frequent climbing of stairs.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!


Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No - I am able to provide an online portofio which highlights a variety of projects


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Technical Services: Technical Support/Help Desk
IT Systems Administrator - Houston Rockets (Houston, TX)

General Description:

The IT Systems Administrator is responsible for answering questions, providing advice, troubleshooting and assisting customers in solving technology related problems to provide efficient and effective problem identification and resolution for the Houston Rockets and the Houston Toyota Center.

 

RESPONSIBILITIES include but are not limited to:

  • Maintain all servers and related backup systems.
  • Monitor all network activity.
  • Ensure the network systems are protected from outside attack.
  • Implement system additions and upgrades.
  • Troubleshoot and solve all network problems.

·         Install, support and maintain servers or other computer systems, and plan for and respond to service outages and other problems.

·         Field Help Desk calls and coordinate problem resolution.

·         Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

 

MINIMUM QUALIFICATIONS:

  • Associate's degree in Computer Science, Information Systems or related field, or equivalent experience is preferred.
  • Two years’ experience in customer service is required. Experience in a technical support role is preferred.
  • Strong knowledge of system testing best practices and methodologies.
  • Basic hardware troubleshooting skills.
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products.
  • Ability to operate effectively and professionally under pressure.
  • Strong organizational and interpersonal skills.
  • Successfully perform job duties in accordance with defined procedures and with limited supervision.
  • Strong written and verbal communication skills.

 

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

 Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you more than 2 years of experience in Customer Service?


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Technical Services: Technical Support/Help Desk
Desktop Support Specialist - Information Technology (Phoenix, Az)

Job Purpose: The overall mission of the Desktop Support Specialist is to provide support in deploying, maintaining and troubleshooting technologies that directly impact the end user experience.  In addition, it includes providing IT support for a variety of events that occur at the US Airways Arena center including the NBA, WNBA, Concerts, etc. The ideal candidate is a results-oriented, relentless and effective troubleshooter with excellent technical and customer service skills.

Primary Duties:

·         Provides support to Suns staff for technology related issues including troubleshooting and  maintenance of hardware and software on desktops and laptops

·         Ability to provide remote support for mobile users which includes mobile devices

·         Managing escalation of major issues to third party support personnel

·         Maintains technical proficiency on all Suns end-user computing platforms: personal computers and laptops, Windows 7, Windows 8, Microsoft Office, internet applications, accounting applications, CRM, and other customized applications

·         Assists with large hardware and software installations

·         Works as “apprentice” to Network Administrator to continuously expand skill set

·         Serves as back-up on all Network Administration responsibilities

·         Provides assistance with IT projects as needed

·         Create and make changes to assigned Help Desk tickets in call management portal

·         Assists in Maintaining IT documentation including  standard procedures, hardware, application, software licensing, troubleshooting manuals, physical inventories and refresh program for corporate desktops and laptops

·         Participate in day-of-game and 24/7 on-call rotation schedules

·         Other duties as assigned

Additional Responsibilities/Non-Essential Duties

·         Participate in 24x7 on-call rotation schedule

Knowledge, Skills and/or Abilities:

 

·         Excellent general computer skills in a Microsoft Windows environment

·         Ability to effectively diagnose and repair computer hardware and software problems

·         Windows Server/Exchange administration and networking a plus

 

·         Ability to work well with people in a support and training role

  • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
  • Strong collaboration, communication, time management and organizational skills. Proven ability to multi-task and manage projects on strict deadlines
  • Represents the company in a positive and professional manner at all times
  • Strong documentation skills
  • Patience and a high tolerance for challenging customers
  • Excellent written and verbal skills. Proven ability to correctly use punctuation and grammar
  • Possess high degree of discretion, integrity, professionalism, and accountability
  • Strong ability to work with others in a collaborative, respectful manner

·         Bilingual in English/Spanish a plus

Experience/Education Requirements:

 

·         Bachelor’s degree or equivalent experience preferred

·         Minimum 4-5 years previous experience with Help Desk responsibilities in a Microsoft networked environment

·         Certifications a plus (e.g.  A+ and/or Network + certification,  MCSE, MCSA or MCITP)

 

Working Conditions and Physical Demands

·         Flexible schedule to include weekends, evenings, and some holidays to meet business needs

·         Able to travel as needed

·         Able to travel to and gain access to various areas of the arena for prolonged periods of time during games and events; able to lift and transport up to 50 pounds.

 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

 

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

 

 

 

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 4-5 years previous experience with Help Desk responsibilities in a Microsoft networked environment?
2. Do you have any certifications? If so, please list


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Technical Services: Web Design/Development
Web Developer - Los Angeles Clippers (Los Angeles, CA)

JOB SUMMARY
The Los Angeles Clippers' Web Developer  will be responsible for the design, development and deployment of sites that are cross-browser and mobile device compatible across multiple systems. The team is looking for a professional with broad knowledge of design and web platforms to help the Website Administrator develop and execute the team's business objectives.
 

Responsibilities:
• Conceptualize, design, and code front-end responsive websites
• Research and apply best-practice web techniques for clean HTML, image optimization, and responsive/adaptive behavior
• Create clean and valid code for modularity and reusability
• Create and manage style guides and design standards for site pages
• Provide technical recommendations for project ideas
• Participate in project walkthroughs and requirements review sessions
• Lead testing and deployment of web projects
• Assist with additional multimedia projects, including video/photo capture and video production
 

Qualifications / Required Skills:

Experience with responsive design to build a single site for desktop and mobile devices
• Experience with current Internet standards, including cross-browser styling and optimizations (Chrome, Firefox, Internet Explorer, Safari)
• High proficiency with Photoshop
• Deep expertise with current front-end technologies: HTML5, CSS3, JavaScript, jQuery
• Experience with CSS preprocessors, such as Compass and SASS
• Experience with graceful degradation and progressive enhancement across browsers and devices
• Ability to integrate third-party components, such as live chat and marketing promotions
• Knowledge of UI/UX best practices
• Familiar with social media APIs include Facebook, Twitter, Instagram, and Pinterest
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
 

Additional applicable skills preferred:

Backend and/or mobile technology experience such as Apache/Tomcat, MySQL, iOS and/or Android development.
 


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Technical Services: Technical Support/Help Desk
IT Help Desk Coordinator-Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

1. Provide first and second level help desktop support. Reduce expenses through the use of competitive vendor quotes. Reduce help desk incidents and the mean time to repairs by proactively repairing hardware as needed. Reduce cost and repair turnaround by proactively seeking to establish competitive vendor relationships.
2. Laser printer hardware repair & maintenance.
3. Improve customer support process.  Prioritize severity of helpdesk calls; minimize user downtime; and deliver projects on time.
4. Provide first and second level technical support to clients for both desktop applications and hardware.
5. Point of Sale systems maintenance.
6. Help document all desktop and server based software implementations so that future upgrades and/or systems maintenance can be performed with technical efficiency, minimum downtime, and within budget.
7. Learn all arena game day and event systems.
8. Some Ethernet configuration and CAT 5 cable termination required.
9. Improve personal technical expertise to leverage current skill set and develop cost efficient and user-friendly IT solutions.
 

• Candidate will be responsible for the design, implementation, management, and maintenance of all desktop systems in a network environment with diverse PC technologies.

• Candidate will act as an internal consultant, guiding and/or assisting others across departments in the field of data network communications and business computer systems.  Candidate must be able to apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.

• Monitor for network intrusion / viruses and manage network resource availability, and systems utilization.

• Manage and maintain operational The Heat Group's network remote access connections for third party business partners who provide vital services to the organization. (i.e. Ticketmaster, Levy, ATM's, various NBA connections, et.al.)

• Evaluate, recommend and implement new technologies; provide data technical support for all Arena events as required by customer or a technical dependency in coordination with Arena event coordinators; ability to supervise and work with third party consultants.

• Maintain system reliability (uptime) & stability.  Maintain compliance to system security best practices.


Min. 4 yrs hands-on Exp with LAN infrastructures; data switches. Microsoft Active Directory, MS-OS & MS Office applications.  The ideal candidate must be team oriented; self-motivated with good interpersonal skills; has a positive, professional attitude; and is willing to make a personal commitment to learn all Arena support requirements.  Must have A+ certifications and hands-on field experience; Apple MAC experience and certifications a plus; MIS degree and minimum 4 years of experience field work for a computer reseller/integrator a plus.
 

Special Note: Qualified Candidates will participate in a comprehensive hands-on test as part
of the interview process.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have a minimum of 4 years of hands-on experience in a LAN environment using Microsoft Active Directory?
2. (Yes/No) Are you A+ certified?


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Technical Services: Web Programming
.NET Developer / Programmer Analyst - Miami HEAT (Miami, FL)

About Our Information Technology Team

We are a team of creative & collaborative thinkers whose reputation as innovators and industry experts is widely recognized. We are a highly motivated team of IT professionals who enjoy creating leading-edge business solutions for the Sports and Entertainment business. The Information Technology (IT) team's role is to enhance the organization's competitive edge by overseeing the integration of today's ever-changing technology into every aspect of the organization. This includes, but is not limited to, data networks, ticketing systems; retail and restaurant/food service point-of-sale systems and telecommunication system services for television and radio broadcasters, print media, photographers, promoters, ATM's, and cell phone communication sites.
 

Brief Job Description of the Position

The Application Development team is tasked with designing and implementing cutting-edge solutions to improve and enhance the business in the areas of Internet, middleware and database application design, development, implementation, and support. This is an exciting and challenging job position for a hardworking and creative professional with lots of exposure to new technologies and the freedom to think out of the box.

Required Technical Skills

• Solid database design, development & administration experience using SQL Server 2008 or 2012
• Thorough understanding of Object Oriented Programming principles
• Experience developing with C# -(Windows and ASP.NET 3.5+ (Webforms and MVC)
• Experience with Client/Server and SOA architectures
• Experience with SSRS
• Experience with Web Services, WCF
• Experience with HTML5, AJAX, JQuery & Javascript
• Familiar with XML technologies, schemas, XSLT & SOAP
• Enterprise-wide programming for complex, multi-platform applications
• SSIS experience is a plus
• Experience with CRM Microsoft Dynamics a plus
• Experience with Microsoft Dynamics AX/GP a plus
• SharePoint experience a plus
• Experience developing for Mobile Platforms like Android and  iOS a plus
• Sports and Entertainment industry experience a plus

Professional Skills

• Outstanding analytical and interpersonal skills
• Detailed and quality oriented
• Can do attitude and collaborative orientation team player
• Good communication skills (English)

Education & Experience

• BS MIS/CIS with  5+ years of experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 


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Technical Services: Network Administration/Services
Telecommunications Engineer- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Miami HEAT seek an experienced Telecommunications Systems Administrator to work with its technical staff in Miami. The ideal candidate must be a motivated & professional self-starter who possesses excellent oral and written communication skills and works well under pressure. Major responsibilities include: Installation design, maintenance, configuration, training and troubleshooting of Avaya Definity G3 PBX, and Intuity Messaging system. Installation, testing, and configuration of trunks lines: T1' s, ISDN PRI, DID, E&M, Loop / Ground Start. Design, support, and cabling of Voice/ LAN/ WAN, both Cat5 and fiber optics. Call Center design and implementation: ACD, Call Vectoring, Auto Attendant, and call detailing reporting.

The ideal candidate will have at least 6 years experience: Troubleshooting in-depth telecommunications infrastructure issues. Installing, designing, maintaining, configuring, training and troubleshooting of Avaya Definity G3 PBX, and Intuity Messaging system. Utilizing project management skills to solve complex problems. Documenting and updating systems design and deployment through Visio or other written means.    

College degree preferred and/or  work equivalent experience. Pertinent Avaya Definity G3 PBX / Intuity Messaging systems technical certifications. Other relevant technical certifications or experience in Design, support, and cabling of Voice/ LAN/ WAN, both Cat5 and fiber optics.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience with the design, support, and cabling of Voice/LAN/ WAN, both Cat5 and fiber optics?
2. (Yes/No) Do you have hands on experience with Avaya Definity G3?
3. (Yes/No) Do you have Avaya Definity G3 PBX systems technical certifications?
4. (Yes/No) Do you have Avaya Intuity Messaging system experience/certification?


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Technical Services: Producer
Broadcast Producer - Oklahoma City Thunder (Oklahoma City, OK)

The Oklahoma City Thunder is searching for a Broadcast Producer to join the team. This full-time position is responsible for producing all Thunder NBA game broadcast plus Thunder Live pre-game, half-time and post-game shows, along with content on the Thunder website and other broadcast and digital platforms.

Essential Duties and Responsibilities:
• “Live” game producer for all team produced broadcasts
• Responsible for creative execution of the television game broadcasts including pre-game, half-time and post-game, feature segments, community service segments, sponsor related elements, etc.
• Report to and work with the team’s Executive Producer to coordinate all studio and other productions and staff which may be involved in event coverage or original programs.
• Coordinate with production staff at FOX Sports Oklahoma, and when necessary NBA, TNT, ESPN, Cumulus radio and other broadcast partners
• Develop game format to include commercial timing, pre-production, interviews and sponsor elements
• Work with talent on a daily basis on their performance and to determine storylines and scheduling
• Ability to work with Vice President of Corporate Communications, Executive Producer and Basketball Communications to determine messaging and adhere to team philosophy
• Maintain good attendance and punctuality
• Other duties as assigned

Qualifications and Requirements:
• A Bachelor’s degree in Television Production or equivalent
• A minimum of three years’ experience as a live NBA game producer, including experience producing sports features and elements
• Possess strong organizational and project management skills
• Experience in working with on-air talent and production crews
• Proven strong interpersonal skills and the ability to build effective relationships with team partners
• Comprehensive knowledge of NBA Basketball
• Have solid writing skills and creative storytelling ability
• Hands on non-linear Final Cut Pro edit skills required
• Work quickly and accurately under pressure
• Be detail-oriented and use good judgment in decision making
• Handle problems and customers in an efficient and courteous manner
• Be able to work a flexible schedule, including nights, weekends and holidays

This is a full-time, exempt position reporting to the Executive Producer and Director, Television Game Broadcasts.

 


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of three years experience as a live game producer?


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Technical Services: Web Design/Development
Web Services Specialist (Part-Time Seasonal) - Spurs Sports & Entertainment (San Antonio, TX)

REPORTING RELATIONSHIP:
REPORTS TO: Web Operations Manager
 


POSITION SUMMARY:

This position is responsible for assisting with content production (website & social media) and daily web operations for each SS&E entity (spurs.com; attcenter.com; sasilverstars.com; sarampage.com, toros.com). The eligible candidate will service and deal with a diverse group of important internal contacts, team sponsors, local and national media, league contacts, clients and visitors at all levels; independent judgment is required to plan, prioritize and organize diversified workload.

This position will also be responsible for creating content features and web design that will enhance the fan experience for each SS&E website. The individual will cover content worthy events (includes: game night/event coverage – home & away; community events, etc.), assist with social media content creation, help with maintaining a regular detailed reporting systems to track and analyze campaign results, and support the execution of sponsorship and internal marketing communication campaigns. It is essential that the qualified candidate be able to build strong relationships with various departments to create and share content, while mainting a focus on monetization opportunities. The eligible candidate will promote a collaborative approach to creating comprehensive digital communication campaigns focused on driving site traffic and attaining campaign goals. The candidate must carry a multitude of qualifications, including but not limited to: ability to maintain confidential documents and files, handle multiple tasks, maintain a professional demeanor and positive attitude and have strong organizational skills.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY: 

1.Daily content updates on SS&E franchise web sites and to ensure all content is fresh and accurate.
2.Conceptualize, build, produce and post written and video content across interactive channesl that enhance the fan experience and drives increased traffic
3.Provide coverage for all content worthy events. This includes game day coverage (home & away), community initiatives, player appearances, sponsorship events and post game locker room interviews.
4.Assist in maintaining reports of web and social media networks analytics and perform analysis to track visitor behavior.
5.Other duties as assigned.

MINIMUM QUALIFICATIONS:
•Working towards a Bachelor’s degree in marketing, business, communications, journalism, design, web systems or equivalent experience.
•Extensive knowledge of HTML/CSS/Javascript as well as Dreamweaver, Photoshop, InDesign, llustrator and Video editing software programs.
•Thorough understanding of content and web development processes.
•Ability to succeed in a fast paced, deadline driven environment.
•Superior verbal and written communication skills.
•Excellent organizational skills and proven attention to detail
•Commitment to growth in values based leadership and development
•Must be able to work long, flexible hours including evenings, weekends, and holidays

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.


 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently working towards a Bachelor’s degree in marketing, business, communications, journalism, design, web systems or do you have equivalent experience?
2. Please describe your experience with Javascript, Illustrator, and other video editing software.
3. This position requires you to work a flexible schedule, including evenings, weekends, and holidays. Do you foresee any issues with this?


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Technical Services: Graphic Design/Creative Services
Digital Developer Coordinator - Spurs Sports and Entertainment (San Antonio, TX)

REPORTING RELATIONSHIP:
REPORTS TO: Web Operations Manager



POSITION SUMMARY:

This position is responsible for assisting with web development (website, social media and enews) and daily web operations for each SS&E entity (spurs.com; attcenter.com; sasilverstars.com; sarampage.com, toros.com). The eligible candidate will service and deal with a diverse group of important internal contacts, team sponsors, local and national media, league contacts, clients and visitors at all levels; independent judgment is required to plan, prioritize and organize diversified workload.

This positon will track and analyze campaign results, and support the execution of sponsorship and internal marketing communication campaigns. It is essential that the qualified candidate be able to build strong relationships with various departments to create and develop web sites, while mainting a focus on monetization opportunities. The eligible candidate will promote a collaborative approach to creating comprehensive digital communication campaigns focused on driving site traffic and attaining campaign goals. The candidate must carry a multitude of qualifications, including but not limited to: ability to maintain confidential documents and files, handle multiple tasks, maintain a professional demeanor and positive attitude and have strong organizational skills.


In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.


KEY AREAS OF RESPONSIBILITY:
1.Devlopment of sites using responsive techniques.
2.Devlopement of graphics for Marketing, Sponsorhip and Sales groups for each of the sites.
3.Assist in development of mobile app as well as enews and social media.
4.Assist in maintaining reports of web and social media networks analytics and perform analysis to track visitor behavior.
5.Other duties as assigned.

MINIMUM QUALIFICATIONS AND ESSENTIAL FUNCTIONS:
•Bachelor’s degree design, web systems or equivalent experience.
•Extensive knowledge of HTML/CSS/Javascript as well as Dreamweaver, Photoshop, InDesign, llustrator and responsive design.
•Thorough understanding of content and web development processes.
•Knowledge of how to build wire frames for web sites
•Extenisve knowledge in developing web sites.
•Ability to succeed in a fast paced, deadline driven environment.
•Superior verbal and written communication skills.
•Excellent organizational skills and proven attention to detail
•Commitment to growth in values based leadership and development
•Must be able to work long, flexible hours including evenings, weekends, and holidays
•Video Editing esperince a plus

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's degree in design, web systems or equivalent experience?
2. Please describe your experience with HTML/CSS/Javascript.
3. Please describe your experience with Dreamweaver, Photoshop, InDesign, Illustrator and responsive design.
4. Do you have a flexible schedule, ablility to work nights, weekends and/or holidays?


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