Current available jobs in Sales, Service, & Marketing:


» Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)
» Senior Manager - Corporate Social Responsibility - Atlanta Hawks Basketball Club (Atlanta, GA)
» Manager, Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)
» Coordinator, Fan Events - Atlanta Hawks Basketball Club (Atlanta, GA)
» Part-Time Box Office Ticket Seller - Atlanta Hawks Basketball Club (Atlanta, GA)
» Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)
» Manager of Premium Partnerships - Barclays Center (Brooklyn, NY)
» Director, Global Partnerships - Brooklyn Events Center (Brooklyn, NY)
» Senior Account Executive, Partnership Marketing - Brooklyn Nets (Brooklyn, NY)
» Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)
» Creative Project Manager - Brooklyn Nets and Barclays Center (Brooklyn, NY)
» Business Analyst - Charlotte Hornets (Charlotte, NC)
» Director of Business Analytics - Charlotte Hornets (Charlotte, NC)
» Coordinator of CRM - Charlotte Hornets (Charlotte, NC)
» Account Manager, Season Member Services - Charlotte Hornets (Charlotte, NC)
» Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)
» Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)
» Partnership Marketing Associate (Seasonal) - Chicago Bulls (Chicago, IL)
» Youth Marketing Manager - Chicago Bulls (Chicago, IL)
» Retail Marketing Manager - Chicago Bulls (Chicago, IL)
» Sponsorship Activation Internship - Chicago Sky (Rosemont, IL)
» Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)
» Chicago Sky Marketing Partnerships Internship - Chicago Sky (Skokie, IL)
» Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Chicago, IL)
» Chicago Sky Account Executive-Membership Specialist - Chicago Sky (Chicago, IL)
» Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)
» Account Executive - Connecticut Sun (Uncasville, CT)
» Account Executive - Dallas Mavericks (Dallas, TX)
» Content Manager - Dallas Wings (WNBA) (Arlington, TX)
» Account Executive, Membership Sales - Dallas Wings Basketball (Arlington, TX)
» INSIDE SALES REPRESENTATIVE - DENVER NUGGETS (DENVER, CO)
» Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)
» Promotions Team Game Day Internship - Grand Rapids Drive (Grand Rapids, MI)
» Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)
» Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)
» Account Executive, Group Sales - Los Angeles Clippers (Los Angeles, CA)
» Entertainment Assistant - Los Angeles Clippers (Los Angeles, CA)
» Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)
» Coordinator, Promotions & Live Entertainment – G League / eSports - Memphis Grizzlies (Memphis, TN)
» Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)
» Manager, Marketing Engagement (FedExForum, G League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)
» Social Media Strategist - Memphis Grizzlies (Memphis, TN)
» Account Manager, Ticket Sales - Miami HEAT (Miami, FL)
» Account Manager, Group Sales- Full Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)
» Ticket Sales Representative- Full Time Temporary - Miami HEAT (Miami, FL)
» Creative Traffic Coordinator- Full Time - Miami HEAT (Miami, FL) - Miami HEAT (Miami, FL)
» Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)
» Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
» Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)
» Membership and Premium Services Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Membership Service Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Action Pack Member (Promo Team) - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)
» Director, Corporate Partnership Analytics - Monumental Sports & Entertainment (Washington, DC)
» Senior Marketing Director - NBA Team (New York, NY)
» Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)
» Account Executive, Membership Sales - Northern Arizona Suns G League (Prescott Valley, AZ) - Northern Arizona Suns (Prescott Valley, AZ)
» Director, Business Development - Northern Arizona Suns G League (Prescott Valley, AZ)
» Business Intelligence Analyst - Oklahoma City Thunder (Oklahoma City, OK)
» Director, Community Relations - Oklahoma City Thunder (Oklahoma City, OK)
» Client Services Specialist - Orlando Magic (Orlando, FL)
» Ticket Sales Representative - Orlando Magic (Orlando, FL)
» 50/50 Raffle Seller - Philadelphia 76ers (Camden, NJ)
» Corporate Partnership & Activation Associate - Philadelphia 76ers (Camden, NJ)
» Junior Sales Associate - Philadelphia 76ers (Camden, NJ)
» Game Presentation Associate - Philadelphia 76ers (Camden, NJ)
» Writer/Brand Marketing Associate - Philadelphia 76ers (Camden, NJ)
» Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)
» Account Executive, Premium Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)
» Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Ticket Service Representative (TSR) - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Community Relations Assistant- Part-Time - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)
» Partnership Marketing Manager - Portland Trail Blazers (Portland, OR)
» Season Ticket Services Manager - Portland Trail Blazers (Portland, OR)
» Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)
» Partner Account Manager - Sacramento Kings (Sacramento, CA)
» Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)
» Corporate Development Manager - Sacramento Kings and Reno Bighorns (Reno, NV)
» Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)
» Account Executive, Premium Sales - South Bay Lakers (El Segundo, CA)
» Digital Media Coordinator, New Media - Seasonal/No Benefits - South Bay Lakers (El Segundo, CA)
» Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)
» Junior Jazz Intern - Utah Jazz (Salt Lake City, UT)
» Manager, Game Presentation - Washington Wizards (Washington, DC)
» Manager, Membership Services - Washington Wizards (Washington, DC)
» Manager, Youth Basketball - Washington Wizards (Washington, DC)
» Group Account Executive - Wisconsin Herd (Oshkosh, WI)


Sales, Service, & Marketing: Ticket Sales
Associate, Membership - Ticket Sales - Atlanta Hawks (Atlanta, GA)

This posting is for our Fall 2017 Membership Associate Classes.

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to advance their sports career internally or externally. As a whole, the department acts as a feeder system to all senior level sales and service positions, as career growth is the main objective of the program.  The extensive training program that occurs over the duration of one’s tenure will provide one with all the tools to grow their professional and sales skill sets.

RESPONSIBILITIES/DUTIES:

  • Sell a full menu of ticket products for the Atlanta Hawks via phone and face-to-face presentations.  Including, but not limited, to full and partial ticketing packages, premium tickets, group tickets, and premium hospitality packages.
  • Meet or exceed weekly, monthly and annual individual performance goals.
  • Set and complete out of office sales appointments, as well as conduct in-arena appointments to close new business.
  • Making outbound sales calls each day with the goal of generating new ticket revenue.
  • Maintaining records of all sales prospecting and customer conversations with our CRM system.
  • Must be able to work evenings and weekends, as required.  All Atlanta Hawks home games will be worked in various capacities including, but not limited to:  prospecting appointments, sales tables, and game events.
  • Other related duties as assigned by the Ticket Sales Manager.

QUALIFICATIONS:

  • Bachelor’s degree
  • Comfort with making outbound cold calls.
  • Strong desire to start a career with a team that has ample opportunity for growth.
  • Strong work ethic, competitiveness, and a positive attitude.
  • Highly motivated with a passion for sales.
  • Willingness to learn and study sales, helping make it a career.
  • Ability to work as a team player.
  • Present themselves in a professional manner, and able to interact with all levels of the organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous sales experience.
2. Why are you right for this position?
3. Rate the following 3 characteristics (Grit, Team Player, Integrity) in order, 1-3, that best describes you.
4. Briefly state what your professional goals are for the next 3-5 years.
5. Please tell us one interesting thing about yourself and how you will use it to be successful.


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Sales, Service, & Marketing: Community Relations
Senior Manager - Corporate Social Responsibility - Atlanta Hawks Basketball Club (Atlanta, GA)

Senior Manager, Corporate Social Responsibility

ROLE: Under the leadership of the Senior Director of CSR, the Senior Manager of CSR will be responsible for organizing and amplifying the community and social responsibility platforms with a focus on enhancing our connection to, and role within the Greater Atlanta Community.

RESPONSIBILITIES/DUTIES:

  • Conceptualize, plan and execute NBA tentpole CSR events such as Veterans Day, Black History Month and Season of Giving.  This includes leading program content strategy, execution and internal/external communications.
  •  Direct Alumni Program including:
    • Creating strategy for building alumni content to be used across various channels – digital, in-game, internal and external, etc.
    • Building and maintaining relationships with current alumni
    • Growing database and engagement of Hawks alumni
  • Establish CSR (community and social responsibility) priorities, goals and objectives
  • Responsible for leading social responsibility strategy for Dominique Wilkins.  Includes working across departments to ideate and promote efforts and collaborating with Dominique and appropriate representatives to develop.
  • Build and maintain day-to-day relationship with Hawks players, Hawks Alumni, Business Operation and Basketball Operations staff
  • Responsible for ensuring the philosophical alignment between External Affairs and Basketball Operations, and applying this philosophy in player appearance decision-making
  • Collaborate with Director of Player Engagement on player utilization priorities with External Affairs/Community leads
  • Responsible for developing CSR messaging and storytelling for relevant internal and external audiences to provide consistent and effective communications
  • Serve as liaison with Marketing Department to ensure alignment of resources
  • Assist with foundation program development and execution, as needed

QUALIFICATIONS:

  • Bachelor’s degree, masters preferred
  • Ideal candidate will have 6-8 years related experience, specifically community relations, non-profit or sports industry required
  • Detail-oriented; follow-through, thoroughness, and organization of time and work are critical
  • Ability to work accurately and effectively under pressure and on multiple projects simultaneously
  • Ability to work with a variety of individuals and not be intimidated by strong personalities
  • Ability to work with internal and external clients with a positive customer service-oriented attitude
  • Must exhibit good business acumen, decision making and flexibility
  • Strong ability to handle pressure situations, apply analytical skills and take proactive efforts to problem solve
  • Must be willing to function in a team environment and provide back-up to department peers as needed
  • Experience planning and execution of events is required
  • Ability to represent organization in a variety of business settings such as at community events and as part of internal presentations
  • Excellent organizational skills and ability to multi-task required
  • Some travel (playoff/special event travel) may be necessary

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Sales, Service, & Marketing: Community Relations
Manager, Community Basketball Programs - Atlanta Hawks Basketball Club (Atlanta, GA)

RESPONSIBILITIES/DUTIES:  

  • Assist with the development, implementation and review of Hawks Basketball Academy/Community Basketball Programs overall strategy
  • Work with leadership to set goals for participation, reach, service, engagement, and revenue for Hawks Basketball Academy annually
  • Execute programs to achieve participation, engagement and reach goals in alignment with benchmarks set forth by the NBA, Atlanta Hawks and Hawks Foundation
  • Work with analytics department to mine data and demographics to identify and engage target markets locally, regionally, nationally and globally with Hawks Basketball Academy programs and content.
  • Manage logistics, planning and execution of Jr. Hawks Summer Camp Program
  • Oversee Hawks Basketball Academy pillar events including but not limited to; summer camps, game-day clinics, youth basketball league activations, tournaments, and coaching education
  • Oversee the execution of sponsorship activations and generate recaps for corporate partners of Hawks Basketball Academy
  • Oversee the scheduling and implementation strategy of talent at Hawks Basketball Academy events to ensure the ultimate experience for both consumers and talent
  • Manage and lead community basketball part-time staff including, but not limited to, hiring, orientation, professional education, payroll management, performance evaluation and termination
  • Manage all department payroll, staffing hours, scheduling, expense reporting and reimbursement;
  • Manage community basketball programs event calendar; 75+ event bookings annually
  • Manage program fulfillment strategy for Hawks Foundation Court Renovation Campaign. Commitment of 25 courts in 5 years; represents 25-50 event activations per year
  • Work as the primary liaison with group sales for the Jr. Hawks League/School Programs
  • Assist with fiscal planning and budget maintenance related to Hawks Basketball Academy
  • Content Management- monitor, edit and maintain Hawks Basketball Academy webpage and external program communication
  • Ensure Hawks community basketball programs align with Jr. NBA program requirements and in compliance with NBA guidelines; serve as main point of contact with league office for reporting
  • Primarily responsible for Black History Month and MLK youth focused community basketball event activations
  • Assist with coaching education program to formulate new partnerships and enhance existing programming with third party organizations
  • Responsible for business development and marketing partnerships with local community groups, school athletic directors, and county recreation organizers to drive participation, revenue and branding for Hawks Basketball Academy
  • Manage Hawks Basketball Academy marketing and advertising for all revenue based programs; work with digital and creative team to maintain and create new assets as it pertains to signage, and digital campaigns

QUALIFICATIONS: 

  • Undergraduate degree in Business, Sports Marketing or a relevant field required
  • 3 to 5 years of prior event management and marketing experience is required
  • Past experience playing, coaching and/or management experience within the sport of basketball is preferred
  • Prior experience hosting camps, directing tournaments and/or managing basketball leagues is required
  • Prior experience with a professional sports team is preferred
  • Prior experience managing direct reports is required
  • Must possess dynamic leadership capabilities and a strong desire to succeed
  • Ability to prioritize and coordinate multiple daily tasks and meet deadlines
  • Highly organized, with attention to detail throughout all job responsibilities, is necessary
  • Experience in ticket sales, client relations, PR & Communications, corporate partner relations is preferred
  • Must possess a team player attitude with the ability to collaborate and engage groups and other employees is critical
  • Proficient in Microsoft Office (Access, Word, Excel, Publisher, Power Point)
  • Strong written and verbal communication skills, presentation skills and customer service skills required. MUST be comfortable and versed in public speaking
  • Must be able to work a flexible schedule to include nights, weekends and holidays as needed

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Sales, Service, & Marketing: Fan Development
Coordinator, Fan Events - Atlanta Hawks Basketball Club (Atlanta, GA)

RESPONSIBILITIES/DUTIES:        

  • Help develop and sustain a comprehensive event strategy to engage the Atlanta community, growing the brand and creating positive memories with fans within and beyond Philips Arena.
  • Support events and fan experience teams by proactively developing and nurturing organizational relationships within the Atlanta Community to build bridges and create opportunities for the Hawks to expand the brand and engage fans by being present for key community events and programs.
  • Assist with identifying, securing and programming event activations, including but not limited to partner and member events, annual 5k, health and fitness activations, camps and community events and integrated engagement with key audiences
  • Manage logistics, scheduling and coordination of in-game and out-of arena event staff and talent
  • Manage the Flight Crew interactive squad including training, payroll, evaluations and hours management, as well as on-site management
  • Support in-arena sponsor integration, activation and deployment around the concourse and beyond for games and shows (as required)
  • Support game day and special event activations to assist overall fan experience activation plan and execute comprehensive fan experience strategies.
  • Assist in developing and implementing concourse activations and interactive fan opportunities at games and other events as assigned.
  • Oversee appearance request process and schedule assets to activate customized events throughout the community.
  • Oversee youth initiatives and special events beyond school programs as consistent with brand to support and promote Jr. Hawks initiatives.
  • Assist team with equipment load in/load out for event and game activation
  • Efficiently maintain game day storage areas
  • Other duties as assigned.

QUALIFICATIONS:

  • Undergraduate degree required; Marketing or communication preferred
  • 2-4 years experience in related field (Marketing, Branding, Sponsor Programs, Promotions) required
  • Proven track record of showing initiative on ideating through executing projects
  • Organized, ability to multi-task with outstanding attention to detail
  • Excellent customer service and interpersonal skills
  • Ability to work independently and demonstrate a self-starter attitude
  • Strong written and verbal communication skills
  • Ability to assess and respond to problems and exhibit leadership qualities
  • Positive and proactive attitude
  • Team player and ability to collaborate well on group projects
  • Comfortable driving large vehicles
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office (Access, Word, Excel, Publisher, Power Point)
  • Able to work non-traditional hours including evenings, weekends and some holidays as necessary
  • Ability to lift up to 50 lbs.

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Sales, Service, & Marketing: Box Office Ticket Seller
Part-Time Box Office Ticket Seller - Atlanta Hawks Basketball Club (Atlanta, GA)

RESPONSIBILITIES/DUTIES:

  • Smile, greet and interact with guests who visit the box office
  • Deliver exceptional customer service to our fans
  • Sell and distribute Will Call tickets for all Atlanta Hawks basketball games, arena family shows and concerts
  • Operate Ticketmaster Classic and Archtics ticketing systems
  • Must be able to handle money
  • Provide day of game customer service via phone and face-to-face at ticket services windows on game days
  • Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours, on-sales, etc.
  • Deal with a fast paced environment which requires flexibility and troubleshooting
  • Must be able to reconcile all daily sales without any overage/shortage occurring
  • Other duties as assigned

QUALIFICATIONS:

  • Enthusiastic and positive attitude
  • Cash handling and math skills preferred
  • Ticketmaster Classic and Archtics knowledge preferred
  • Flexible availability – including mostly nights and weekends/holidays
  • Must possess an eagerness to learn new skills and techniques
  • Must have the ability to respond effectively to the most sensitive inquiries or complaints

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you free to work evenings, weekends and holidays? (Y/N)
2. Do you have cash handling experience? (Y/N)
3. Have you previously worked in a box office? (Y/N)


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Sales, Service, & Marketing: Fan Development
Part-Time Flight Crew - Atlanta Hawks Basketball Club (Atlanta, GA)

THE ROLE:  This is a part-time seasonal position within the Atlanta Hawks Fan Experience Department. The Hawks are looking for positive and upbeat performers to join the Atlanta Hawks Flight Crew.  Members of the Flight Crew energize the crowd and help enhance fan experiences at all Atlanta Hawks home games throughout the NBA season.   

RESPONSIBILITIES:

  • Create a fun, loud, and positive atmosphere before, during, and after all Hawks home games
  • Interact with fans using our model of service, SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Loyalty, Empowerment)
  • Enhance the fan experience with a variety of assets, including giveaways, noise makers, signs and other props
  • Lead fans in chants and contests
  • Distribute promotional materials in and out of the arena
  • Assist in set up and breakdown of concourse activations
  • Assist with organization and maintenance of storage rooms
  • Other duties as assigned

QUALIFICATIONS:

  • Outgoing and engaging personality
  • Ability to work Atlanta Hawks home games (report time of 3 hours prior to tip off, dismissal of 1 hour after the completion of the game)
  • Ability to work as a team and individual
  • Must have a driver’s license and reliable transportation
  • Knowledge of the NBA, specifically the Atlanta Hawks Basketball Club
  • Punctual, professional and mature demeanor
  • Strong interpersonal and communication skills

*** All selected candidates will be asked to attend a formal audition in August. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work all Hawks home games?
2. Describe a time you helped make a memory for someone else.
3. Are you comfortable performing in front of large audiences?
4. What can you bring to this role that would help elevate the game experience?
5. Do you have any special talents?


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Sales, Service, & Marketing: Premium/Suite Sales
Manager of Premium Partnerships - Barclays Center (Brooklyn, NY)

SUMMARY

The Manager of Premium Partnerships is expected to be an established successful salesperson with a proven track record of selling high end products.  He/she must be self-motivated and possess the skills required to sell suite products at Barclays Center and affiliated properties. The ideal candidate is hard-working, organized, creative, and enthusiastic.  To be successful in this role, he/she must be able to effectively position, promote and sell in the most competitive marketplace in sports and entertainment.  (Please note: this role does not manage staff)

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells multi-year suite agreements to decision makers of corporations and high net worth individuals;
  • Sells individual nightly suite rentals and other premium products to Brooklyn Sports & Entertainment affiliated properties;
  • Aggressive prospecting required to generate new business relationships and cultivate new leads;
  • Able to identify business opportunities by establishing professional and personal networks, and proactively follow up on all sales leads;
  • Utilizes company CRM system to manage accounts, sales pipelines, activities, and customer information;
  • Works closely with management to achieve targeted revenue objectives for Barclays Center and affiliated properties;
  • Conducts senior-level sales presentations as required to support the suite sales initiative;
  • Meets individual sales goals and targets;
  • Responsible for servicing accounts, including: consistently evaluating client suite experience remaining in steady communication with clients, taking proactive approach to customer service issues, and managing any day-to-day client needs;
  • Responsible for the renewal of existing accounts;
  • Other duties as assigned by manager.

QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree or higher
  • Minimum of five (5) years office experience
  • Suite sales experience preferred
  • Sales experience in the New York tri-state area a plus.

Knowledge/Skills/Abilities

The ideal candidate must:

  • Have the ability to deliver presentations to Senior Level Executives

  • Have excellent written and spoken communication

  • Have demonstrated success in handling strict deadlines and operating in a fast moving environment

  • Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Be able to exercise sound judgment and discretion with sensitive and confidential materials involving the clients

  • Be self-confident and resilient, and possess a high level of energy and enthusiasm

  • Have the ability to rise to the challenge and provide the hard work necessary to succeed

  • Possess problem-solving capabilities to address and resolve issues that face a growing enterprise.  When necessary, he/she will be a tough and effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations

  • Be “thick skinned” and at the same time diplomatic, culturally sensitive and politically aware - an ambassador to Brooklyn Nets, New York Islanders, Barclays Center and affiliated properties;

  • Have the ability to demonstrate uncompromised judgment and discretion, as well as excellent conflict resolution skills with regard to interpersonal relationships

  • Be a flexible and reliable team player, both within own department and within company as a whole

  • Have the ability and willingness to maintain an impeccable professional appearance

WORKING CONDITIONS

Travel Requirements

Infrequent Traveler (Less than 5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but is expected to attend games and other Barclays Center and affiliated properties events taking place on weekends and holidays. 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Corporate Sponsor
Director, Global Partnerships - Brooklyn Events Center (Brooklyn, NY)

I. SUMMARY

The Director, Global Partnerships will be responsible for prospecting, pursuing, and developing new sponsorship partnerships for the Brooklyn Nets, Barclays Center and other affiliated properties.  The incumbent must possess great energy, a strong sales background, and excellent communication skills. This position reports directly to the Senior Vice President of Global Partnerships.  (Please note - this role is not managing a team...but a very heavy sales focused role)

Brooklyn Events Center, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops, manages, and nurtures new integrated business partnerships to accomplish sales goals;
  • Creates and effectively maintains reporting documents in an organized manner;
  • Prospects, pursues and develops new business accounts and categories;
  • Pursues sponsor partner prospects;
  • Assists in asset identification and creation and provides leadership in the creation of sales materials;
  • Integrates, aligns and executes the Sponsorship Sales goals;
  • Explores and grows the client account list leveraging creative ideas for lead generation;
  • Attends network and promotional events to develop and maintain contact with potential clients and professional bodies;
  • Proactively seeks and cultivates international business relationships;
  • Takes accountability in reaching individual, team, international, and inventory budgets on an annual basis;
  • Focuses on the development of specific inventory developing ways, such as packaging techniques and new/soft inventory to better exceed targeted sales goals;
  • Contributes to any efforts, thoughts or actions used to boost overall revenue for the organization;
  • Monitors the competitive marketplace, including local and national sports and entertainment properties;
  • Develops new revenue streams utilizing “soft” inventory and creating new programs, which may include third party representation of other properties;
  • Other duties as assigned.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.    Education and/or Experience

  • Bachelor’s degree required;
  • 6+ years of experience in Partnership Sales (Special emphasis in social platforms, non-traditional sales and agency relations);
  • Management/Supervisory experience preferred;
  • Sports and/or arena industry experience preferred. 

B.     Knowledge/Skills/Abilities

  • Must have advanced internet navigation skills as well as strong proficiency with Photoshop, Excel, PowerPoint, Outlook and Word software;
  • Must have superior media, web and digital expertise;
  • Must be self-confident, resilient and possess a high level of enthusiasm;
  • Must be dynamic, forward-thinking, extremely analytical and well organized;
  • Must have strong strategic thinking and planning skills;
  • Must have the presence, visibility and record of accomplishment which will enable him/her to immediately establish credibility both within the organization and with individuals outside;
  • Must have the ability to rise to a challenge and provide the hard work necessary to succeed;
  • Must possess problem solving capabilities to address and resolve issues. When necessary, he/she will be a tough and effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations;
  • Must have well-developed interpersonal skills and the ability to connect to a wide variety of audiences, demonstrating strong communication skills;
  • Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;
  • Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethical and have an unquestioned level of personal and professional integrity;
  • Results and bottom-line oriented yet sensitive towards people and values;
  • Must have the ability and willingness to maintain an impeccable professional appearance;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must be a flexible and reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

IV. WORKING CONDITIONS

A.    Travel Requirements

Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

B.     Physical Demands

This position requires the ability to lift up to 10 pounds.

C.    Work Environment

The incumbent primarily works in an office environment, however, is expected to attend Brooklyn Nets games and other events at Barclays Center, which may include those on evenings, weekends and/or holidays as required. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position.  As the nature of business demands change so, too, may the essential functions of this position.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Marketing
Senior Account Executive, Partnership Marketing - Brooklyn Nets (Brooklyn, NY)

I.  SUMMARY

Under general direction and supervision, this position is responsible for the management, maintenance, and renewal of high profile Brooklyn Sports and Entertainment (Barclays Center, Brooklyn Nets, New York Islanders) sponsor accounts.  The incumbent in this role is expected to implement, create and facilitate promotions in relation to hospitality, community programs, media, and signage for all clients.  This position reports directly to the Senior Director of Partnership Marketing.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the management, maintenance, renewal and up sell of high profile accounts which includes the implementation and creation of promotions, hospitality, community programs, media, and signage;

  • Responsible for managing sponsor events;

  • Initiates and executes marketing strategies for various accounts and initiatives;

  • Creates sponsorship proposals and recaps;

  • Establishes relationships at the highest levels with both sponsors and media partners;

  • Works closely with the Corporate Sales department to ensure that inventory elements are properly incorporated into sponsorship packages;

  • Develops, enhances and renews corporate relationships by exceeding and managing the expectations of all contractual elements and also provides opportunities for added value;

  • Presents ideas and opportunities to help grow the business of each corporate partner by keeping current with goals, objectives and the competitive corporate landscape in the market;

  • Liaise with other departments on sponsored programs which include, but are not limited to game presentation, community relations, ticketing, etc.;

  • Attends Brooklyn Nets & New York Islanders home games and other Barclays Center events to host sponsors and manage the execution of in-arena promotions as well as occasional departmental receptions or functions.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A.  Education and/or Experience

  • Bachelor’s degree preferred;

  • Minimum of four (4) or more years prior experience in partnership marketing, sponsorship activation and/or marketing.

  • Sports and/or arena industry experience preferred. 

B.  Knowledge/Skills/Abilities

  • Must be self-confident, resilient and possess a high level of energy and enthusiasm; 

  • Must be very dynamic, forward- thinking, extremely analytical and well organized;

  • Must have advanced skills with navigating the Internet and utilizing Microsoft Suite: Excel, Powerpoint, Outlook and Word software;

  • Must have the presence, visibility and record of accomplishment which will enable him/her to immediately establish credibility both within the organization and with individuals external to it;

  • Must have the ability to rise to the challenge and provide the hard work necessary to succeed;

  • Must possess problem solving capabilities to address and resolve issues that face a growing enterprise.  When necessary, he/she will be a tough and effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations;

  • Must have well-developed interpersonal skills and the ability to relate to a wide variety of audiences, demonstrating strong communication skills;

  • Must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethically sound and have an uncompromised level of both personal and professional integrity;

  • Must be results and “bottom-line” oriented, yet possesses sensitivity towards people and values;

  • Must have the ability and willingness to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information;

  • Must have good decision-making skills, express solid judgment and interpersonal effectiveness;

  • Must be a flexible and reliable team player, both within the department and company;

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

C.  Certifications

None required.

IV. WORKING CONDITIONS

A. Travel Requirements

May be required to travel on rare occasions (<5%); trips may require air travel and/or overnight stay for one or more nights.

B.  Physical Demands

This position requires the ability to lift up to 10 pounds.

C.  Work Environment

The incumbent primarily works in an office environment, however, is also expected to attend Brooklyn Nets & New York Islanders games along with other Barclays Center events that may take place on evenings, weekends and holidays. 

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Brooklyn Nets (Brooklyn, NY)

ABOUT BROOKLYN SPORTS & ENTERTAINMENT

Brooklyn Sports & Entertainment (BSE) manages state-of-the-art venues and premier sports franchises, delivering dynamic content and experiences for audiences. BSE oversees programming, marketing, sales, and operations for Barclays Center and NYCB LIVE, and manages and controls the NBA's Brooklyn Nets and its Development League team, the Long Island Nets, as well as the business operations of the NHL's New York Islanders.

Barclays Center, which opened on September 28, 2012, offers 17,732 seats for basketball, 15,795 for hockey, and up to 19,000 seats for concerts, and has 101 luxury suites, four bars/lounges, four clubs, and 40/40 CLUB & Restaurant by Tanduay Rum.

NYCB LIVE, scheduled to reopen April 5, 2017 after extensive renovation, will offer 13,000 seats for hockey, 13,500 for basketball, and 14,500 for standard concert configurations, with the ability to flex up. The bowl will have a theater seating option for 4,000 guests. With a focus on emerging businesses, BSE identifies and creates alliances, strategic partners and other business opportunities to ensure the success of its assets.

Our Mission: Brooklyn Sports & Entertainment is committed to creating memories through our world-class state-of-the-art venues, professional sports franchises and emerging businesses.

For additional information, please visit Brooklynse.com.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE)

I. SUMMARY

Under general direction and supervision, this position is responsible for selling group tickets & hospitality spaces to corporate groups, community groups, and group events of 10 tickets or more in the metropolitan area. The incumbent in this position will focus majority of his/her efforts on selling Brooklyn Nets products. 

Brooklyn Sports & Entertainment is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate new group sales business focusing primarily on Brooklyn Nets games;

  • Achieve and exceed both monthly and yearly sales goals set by the Director of Group Sales;

  • Maintain and grow the relationship with existing clients;

  • Actively prospect and research new sales leads, establish qualified leads, and close sales in-person or over the phone;

  • Set-up meetings with key decision makers of community and corporate groups;

  • Assist in the creative concepts of group sales materials including brochures, flyers, and all other support materials;

  • Provide superior customer service to clients;

  • Think outside the box for the next big group idea;

  • Participate in special projects/project team(s) as assigned, to support department objectives.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree required;

  • 1-2 years experience working in sales (preferably but not limited to ticket sales within the sports industry);

Knowledge/Skills/Abilities

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must have an interest and ability in serving others as one of the primary functions of their job;

  • Must be self-directed and able to work independently;

  • Must be a flexible and reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills; 

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

  • Competencies in face-to-face presentations and event selling;

  • Experience working with database applications;

  • Proficient with Microsoft Office, Outlook and related software skills;

  • Strong time management and organizational skills;

  • Excellent communication skills and a high level of enthusiasm.

Certifications

None required.

IV. WORKING CONDITIONS

Travel Requirements

May be required to travel on rare occasions (< 5%); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent primarily works in an office environment, however is expected to attend all games as well as other Barclays Center events as needed. 

 

 

 

 

 


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Marketing
Creative Project Manager - Brooklyn Nets and Barclays Center (Brooklyn, NY)

I. SUMMARY

The Creative Project Manager will manage the day-to-day workflow and priorities of the Brooklyn Nets and Barclays Center design team (including affiliated organizations, the NY Islanders and NEC).  The incumbent must understand complex project management scenarios. This position will report directly to the Vice President, Creative and Content Management.

Brooklyn Nets is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage multiple projects from concept through completion interfacing with print production as well as outside resources (presentation specialists, freelancers, consultants, agencies) in a timely and efficient manner

  • Become a trusted advisor to internal clients by understanding their goals/objectives, clarifying their needs and offering strategic recommendations;

  • Partner with internal clients to define and realize their communication strategy using exceptional listening and collaboration skills;

  • Comfortable presenting and interacting with senior marketing and business leaders;

  • Act as day to day liaison between the designers and internal clients;

  • Take accurate information from clients, formulating creative briefs;

  • Problem-solve obstacles to execution of work requests;

  • Analyze and report departmental stats, ensuring this data is communicated monthly to the Vice President, Creative and Content Management

  • Manage all creative services requests submitted via an internal email;

  • Maintain creative schedule, ensuring it is accurate and up to date

  • Oversee internal approval and routing process

  • Run semi-weekly Creative Review meetings

  • Coordinate overall project prioritization and department workflow, ensuring work is distributed based on skill set requirements;

  • Provide design team with daily project goals

  • Other duties as assigned.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

A.    Education and/or Experience

  • Bachelor’s degree required;

  • 4+ years of project management experience with proven record of successful delivery (i.e. on-time/early completion, within budget, and in scope);

  • 1+ year of management experience;

  • Strong familiarity with creative and print production process;

  • Sports and/or entertainment industry experience preferred.

Knowledge/Skills/Abilities

  • Must have working knowledge of MS Office (Word, Excel, PowerPoint);

  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;

  • Must have the ability to maintain an impeccable professional appearance;

  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;

  • Must have a strong sense of self-awareness and emotional intelligence;

  • Must have truly outstanding customer service and interpersonal communication skills;

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;

  • Must be self-directed and able to work independently;

  • Must be flexible & reliable team player, both within own department and within company as a whole;

  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;

  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

  • Must be able to work Brooklyn Nets games and Barclays Center events on nights and weekends. 

IV. QUALIFICATIONS

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Physical Demands

This position requires the ability to lift up to 10 pounds.

Work Environment

The incumbent works primarily in an office environment but may be expected to attend Brooklyn Nets games and other Barclays Center events on evenings, weekends and holidays.


Note: This position was originally posted on the Brooklyn Nets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Brooklyn Nets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

Position Overview

The Business Analyst will develop quantitative analyses to support revenue generating departments of the Charlotte Hornets. You will provide data and reporting to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation. In this role, you will design and document work flows, manage and provide solutions to new business unit ideas, trends, and concepts appropriately through the latest technological paths.

Essential Duties and Responsibilities

  • Gathers, synthesizes and produces management information and reporting as requested within organization in a timely, accurate and consistent manner
  • Researches and prepares statistical reports using data from processes and surveys, and consolidates information into cohesive and understandable correspondence for decision-making.
  • Performs revenue forecasting and trend analysis on ticket sales
  • Tracks customer behavior, analyze fan segments and the lifetime value of a fan
  • Builds scouting reports for sales reps, generate algorithms and craft computer models
  • Works in conjunction with Sponsorship to conduct sponsor surveys and analyze results
  • Tracks and improves the effectiveness of various marketing tactics/campaigns
  • Analyzes and improves customer engagement and behavior for UI design

Required Skills, Experience, and Abilities

To perform the job successfully you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university in mathematics, statistics, data sciences or equivalent professional experience
  • Strong quantitative, business, financial, and modeling skills
  • In depth statistical software packages experience (R, Python, SQL, etc)
  • Deep experience working with business visualization programs (Tableau, Business Objects, Domo, etc)
  • Advanced skills in Microsoft Outlook, Word, Excel, PowerPoint
  • Strong communication and presentation skills
  • A self-starter, intellectually curious with great problem- solving abilities
  • Have a full grasp of understanding of regression, modeling and forecasting

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Financial/Data Analyst
Director of Business Analytics - Charlotte Hornets (Charlotte, NC)

Position Overview

The Director of Business Analytics performs quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. You will provide data and reporting to inform decision-making on multiple subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation. You will lead a small team and be responsible for team members coaching and development, as well as, team deliverables.

 

Essential Duties and Responsibilities

  • Provide cross-functional decision support to partners within the organization offering analyses and simulations to better inform business decisions.
  • Collaborate with department leaders; including Sales, Sponsorship, and Marketing
  • Enrich our digital assets, develop big data analytics capabilities, and partner with all departments to add new value on our strategic initiatives, ultimately driving fans, revenue growth and return on investment
  • Lead Business Intelligence team by training and mentoring employees, communicating job expectations and appraising their performance
  • Develop requirements, outlines, budgets, and schedulers for projects.
  • Perform revenue forecasting and trend analysis on ticket sales
  • Utilize primary and secondary market ticket data to make ticket pricing recommendations
  • Track customer behavior to analyze fan segments and customer lifetime value
  • Perform sponsor surveys and analyze results
  • Analyze asset pricing for rate card
  • You will evaluate buying behavior trends across marketing channels to make recommendations for effectiveness of various marketing tactics and campaigns
  • Investigate email performance statistics and make recommendations
  • Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers to create scouting reports for the multiple departments
  • You will analyze product sales, track performance metrics and provide
  • Analyze customer engagement and behavior for UI design, and generate mobile ordering revenue reports for management

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university.
  • Preferred Master’s degree in mathematics, statistics, or data sciences
  • Strong leadership, collaboration and technical skills
  • Minimum of two years of relevant work experience at a premier management consulting firm or brand
  • Possess a working knowledge of quantitative, business, financial, and modeling
  • Data warehouse environment experience
  • In depth experience with statistical software packages (R, Python, SQL, etc)
  • High-level of experience with business visualization programs (Tableau, Business Objects, Domo, etc)
  • Vast knowledge of Microsoft Excel and PowerPoint
  • Highly organized and detail focused with an ability to lead, track and complete deliverables in a timely manner
  • Demonstrate excellent verbal and strong communication as well as the ability to bridge the gap to communicate effectively with the business
  • Self-starter, intellectually curious

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Database Marketing/Analytics
Coordinator of CRM - Charlotte Hornets (Charlotte, NC)

Position Overview

The Coordinator of CRM will run all of the tactical and day-to-day operations of the Microsoft Dynamics Customer Relationship Management for Hornets Basketball, LLC, including the integration with a number of third party programs that interact with CRM. You will work closely with internal and external partners to develop, execute and analyze all CRM programs.

Essential Duties and Responsibilities

  • Distribute qualified leads to sales representatives based on data in CRM system
  • You will handle the data in the CRM system including campaign activities
  • Organize sales and services campaigns for ticket sales and partnership departments
  • Collaborate with sales managers to evaluate campaign success and tactics
  • Report on CRM program performance, including campaign metrics, performance by segment and testing results. Draw insights into future planning
  • You will support the CRM Database by importing data and researching new technologies
  • Develop strategies and recommendations with our marketing department to improve key performance metrics and drive revenue with emails to potential ticket buyers
  • Create activities in CRM based off of email behavior
  • You will conduct training sessions with various team members
  • Complete game night responsibilities and other duties assigned by manager

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor's degree from an accredited college or university in a related field
  • Experience in database design/database marketing (direct experience with Microsoft Dynamics CRM preferred)
  • Previous sports team database marketing experience preferred
  • Working knowledge of Ticketmaster's Archtics ticketing system
  • Understanding of relational database in a CRM
  • Present yourself in a professional manner and have the ability to interact with all levels of organization and outside contacts
  • You will be in charge of multiple projects, and work in a dynamic, deadline driven environment
  • Strong Communication skills are needed with attention to detail, strong grammar and punctuation skills, and knowledge of grammar rules
  • Ability to communicate both in writing and verbally in a clear and concise manner
  • Maintain high level of confidentiality at all times
  • Flexibility to adapt to frequently changing work environment, and deliver on challenging demands
  • Strong computer skills including all Microsoft Office software programs
  • Ability to work irregular work hours and attend all home games

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Membership
Account Manager, Season Member Services - Charlotte Hornets (Charlotte, NC)

Position Overview

As The Account Manager, Season Member Services you are responsible for providing a wide range of confidential and administrative support to season member’s accounts as well as providing extraordinary service. You will interact with vendors, clients, and internal departments to fulfill season ticket member requests and obligations. Position will also assist with renewal process for all season ticket members. The Account Manager, Season Member Services position will work independently on assignments and should be able to collaborate with all departments within the company.

Essential Duties and Responsibilities

  • You will serve as primary liaison between season members and organization/arena providing extraordinary customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of season member’s accounts
  • Assist in securing payments for accounts
  • Process additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling their requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts.
  • Perform administrative functions as needed
  • Build and maintain service/renewal reports
  • Update and maintain season ticket holder information in company database.

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new thing
  • Thrive in a dynamic, deadline driven environment
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Flexibility – adapts to changes in the work environment, manages challenging demands, and is able to handle frequent changes
  • Ability to work irregular and long work hours and attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Working knowledge of Ticketmaster

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Membership
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. As the Account Executive of Membership Sales you will sell season tickets, partial plans, group tickets and premium inventory.

Essential Duties and Responsibilities

  • You are expected to meet or exceed daily call and appointment expectations and yearly sales goals
  • Handling all incoming sales calls
  • Prospect and qualify all potential sales opportunities
  • Effectively executing sales campaigns and training set forth
  • Maintaining computerized records of all clients and prospects with our CRM system
  • Providing excellent customer service
  • Maintaining and growing industry standard sales skills
  • Performing basic office functions as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Consistent track record of 2-4 years of high level sales success
  • You will present sales material to large groups and clients
  • Maintain the highest level of confidentiality
  • Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Flexibility – adapts to change in the work environment and manages competing demands
  • Dependability – consistently at work on time and responds to manager’s instructions
  • Ability to work extended hours including nights, weekends, holidays and travel as needed
  • Thrive in a dynamic, deadline driven environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.

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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Partnership Marketing Associate (Seasonal) - Chicago Bulls (Chicago, IL)

Description:

The Chicago Bulls are seeking a highly motivated, organized and dedicated individual to fill the position of Partnership Marketing Associate for the upcoming season. As an Associate, you will have the opportunity to learn about partner activations and participate in the planning and execution of partner events. We are seeking someone who is both passionate about client service and an emerging leader who is organized and able to communicate professionally with clients. 

This position will start in September 2017 and continue through the season.

Key responsibilities:

In this role, you will be responsible for fulfilling the following Partnership Marketing Department activities:

  • Assist and report day-to-day to the Partnership Marketing Manager and collaborate with any Coordinators with activation team needs
  • Responsible for Department tickets and distribution, VIP credentials and passes as well as the game day parking list
  • Responsible for maintaining and printing game sheets to be distributed to the entire Department
  • Responsible for taking "proof of performance" game photos and organizing partner recap book folders throughout the season
  • Responsible for organizing and maintaining Department storage areas

Additional responsibilities:

The Partnership Marketing Associate will also be responsible for assisting with the following activities:

  • Assist with Department events such as Chalk Talks, Court of Dreams, partner events and appearances (check-in, refereeing, taking photos, clean-up, running errands)
  • Assist with Department projects and special requests (mailings, deliveries, organizing)
  • Assist in the fulfillment of partner promotions (sweepstakes, prizing)
  • Assist with numerous graphic design projects (invitations, recap books, proposals)
  • Assist to activate several trade accounts to build experience working directly with clients
  • Drive Department car as needed

Qualifications:

As the Associate, you will be a highly organized self-starter who works well across departments. In addition, you will have the following:

  • Bachelor’s degree
  • Background in sales, business marketing, graphic design, entertainment and/or sports is preferred
  • Great teammate with positive energy, who has a drive for learning
  • Strong organizational skills, creative, and proficient in technology (Proficiency in graphic design programs is a plus)
  • Strong attention to detail with the ability to prioritize and has impeccable follow through
  • Ability to exhibit strong work ethic
  • Excellent interpersonal skills with the ability to communicate effectively both verbally and in writing
  • Ability to work flexible hours, including nights, weekends and holidays
  • Valid driver’s license

The Chicago Bulls Partnership Marketing Associate role will pay $11.00/hr. Parking and lunch at the United Center are provided daily, and employees will receive complimentary tickets to select home Bulls games.

Before you apply, please be sure you are able to work a flexible schedule, which includes working nights, weekends, and holidays as the team’s schedule dictates. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working in or adjacent to the sports industry? [Yes/No]
2. Do you have previous experience in a corporate sponsorship role/internship? [Yes/No]
3. Do you have a bachelor’s degree? [Yes/No]
4. Do you have strong proficiency in graphic design? [Yes/No]
5. Do you have a valid driver’s license and would you feel comfortable occasionally driving team personnel in a company car? [Yes/No]
6. Are you located in the Chicagoland area? [Yes/No]
7. Do you know how to work a basic camera? [Yes/No]
8. Are you available to work nights and weekends? [Yes/No]
9. Are you comfortable with the hourly rate of $11.00/hr? [Yes/No]


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Sales, Service, & Marketing: Marketing
Youth Marketing Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking for a Youth Marketing Manager to join our growing Marketing team. As the Youth Marketing Manager, you will have the opportunity to drive a cohesive, enterprise-wide strategy to connect and deepen our relationship with the next generation of fans.

Your primary focus will be building engagement around one central platform creating opportunities for data collection, customized content, and relationship building with youth and families in the Chicagoland and surrounding area.

The person who will thrive in this role will be a collaborative team leader who can work together with the broader team to develop marketing strategies based on set goals, and then build and execute projects to deliver on them. This position also regularly partners with external groups and must be able to represent the Chicago Bulls with a high degree of professionalism and warmth.

RESPONSIBILITIES:

  • Responsible for the long-term engagement plan, day-to-day maintenance and scalability of the Bulls youth engagement strategy.
  • Support the growth of the youth membership platform building out long-term objectives that lead to impact.
  • Lead database, resources and fulfillment process for the membership program.
  • Serve as day-to-day liaison to the Jr. NBA and local youth basketball clinics, ensuring the organization is aligned with league initiatives and curriculum.
  • Lead integrated Youth Engagement Committee meetings; Develop opportunities to leverage core programs aligned with youth strategy.
  • Identify youth influencers/trend setters; provide insight into current youth culture trends and behaviors.
  • Lead youth centric grassroots efforts aimed at building a stronger tie with families.
  • Work with Corporate Partnerships to develop core sponsor programs both short and long term. Support Partnership Marketing in activating programs.
  • Partner with the Ticketing team to build marketing recommendations for family-centric offerings.
  • Collaborate with Community Relations to ensure community partners are closely tied to youth engagement offerings.
  • Attends all youth league meetings and serves as team representative.

SKILLS:

  • 5-7 years of full-time relevant experience preferred
  • Proven experience in brand marketing, communications, or related areas with a focus on youth marketing.
  • Highly skilled in project management, specifically working on large project implementations that required strong collaboration to meet deadlines and deliverables
  • Experience in data capture, digital, creative development, advertising and events
  • Strong interpersonal skills and flexibility to work within a rapidly changing environment
  • Strong relationship building skills and familiarity with the local community
  • Ability to communicate articulately and confidently with individuals at every level of the organization.
  • Ability to lead meetings and manage multiple priorities at once
  • Experience with managing a budget for large and small work projects
  • Ability to see the big picture, apply judgement to context, and make strategic decisions accordingly
  • People management experience preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5-7 years of relevant full-time brand marketing, communications, or related areas with a focus on youth marketing? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have full time professional experience working with youth camps or clinics? [Yes/No]
4. Do you have experience with sponsorship integration? [Yes/No]
5. Do you have 2-3 years of Project Management experience? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. In previous full time roles, have you directly managed a team? [Yes/No]
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Marketing
Retail Marketing Manager - Chicago Bulls (Chicago, IL)

The Chicago Bulls are looking to hire a full-time Retail Marketing Manager. In this role, you will join a growing Marketing team charged with supporting organization-wide initiatives that drive fandom for the most legendary team in sports. As the Retail Marketing Manager, you will have the opportunity to connect with departments across the organization to develop integrated initiatives that drive revenue and further extend the brand in the retail space.

With the recent grand opening of the Madhouse Team Store, you will also be tasked with increasing store traffic, leading creative retail promotions and communications as well as developing relationships with key partners. We are looking for a thoughtful and creative individual to ensure the team is makes its mark in the retail space, offering a bold assortment of products that enhance the shopper experience and drive revenue.


RESPONSIBILITIES:

  • Plan and lead an integrated year-long retail marketing strategy for the Bulls on-site and online stores.
  • Responsible for reporting performance financials to key departments and leadership.
  • Build shopper dashboard highlighting insights into buyer behavior and motivations.
  • Manage and drive the execution of key products and retail league initiatives in collaboration with Game Entertainment, Community Relations, Communications, Digital and Public Relations.
  • Develop new and inspiring experimental retail marketing ideas that connect with our fans.
  • Lead the development of curated merchandise, pop-up stores and grassroots collaborations that allow the brand to extend into new verticals.
  • Collaborate with Corporate Partnerships to develop dynamic retail partnerships. Support the Partnership Marketing team to activate partnerships.
  • Responsible for building creative retail offerings that support ticket sales and traffic to the stores.
  • Lead the creative and content development of all retail marketing materials for men, women, youth, accessories and memorabilia.
  • Support team effort in marketing exciting new arena hospitality features and amenities that support retail.
  • Direct all Style Shoot(s) and player merchandise requests.
  • Consult with the front office on all merchandise purchases to ensure inventory is fiscally responsible.
  • Primary liaison with the NBA, Levy, Chicago Blackhawks retail and United Center retail operations team.
  • Reports into the Director of Marketing and supports additional team projects as needed.

SKILLS:

  • 4-6 years of relevant full-time retail experience preferred
  • Strong background in marketing or advertising
  • Excellent communication and project management skills
  • Ability to work both autonomously and in a team environment
  • Thinks creatively and innovatively
  • Familiarity with the latest trends in professional sports, technology and fashion
  • Analytical skills to forecast and identify trends and challenges
  • Strong presentation and communications skills with a knack for presenting information in a way multiple partners can understand
  • Ability to adhere to strict timelines, multitask and work in a rapidly changing environment
  • Sound understanding of marketing with emphasis in planning, advertising, promotions and partnerships

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 4-6 years of relevant full-time retail marketing experience? [Yes/No]
2. Do you have experience working in or adjacent to the sports industry? [Yes/No]
3. Do you have professional experience with forecasting and identifying trends and challenges? [Yes/No]
4. Do you have 2-3 years of Project Management experience? [Yes/No]
5. Do you have experience with sponsorship integration? [Yes/No]
6. Do you have experience in digital, community relations and event management? [Yes/No]
7. What job responsibilities do you excel at?
8. What types of companies / clients do you have experience working with?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Sponsorship Activation Internship - Chicago Sky (Rosemont, IL)

Activation Interns will work the remaining Chicago Sky home games and assist with implementation of sponsorship activities at Allstate Arena.  Interns will assist in game day operations that include pregame preparations, executing various game day events, driving traffic to sponsorship activities, taking pictures for documentation of sponsorship execution, selling 50/50 raffle tickets, postgame take down and other activities upon request. Interns may be asked to help work additional sponsorship events, outside of games, if available.

Game Day interns are required to arrive at Allstate Arena 3 and ½ hours prior to tip off. Includes up to 5 Chicago Sky Regular Season Games, Potential Playoff Games, and Sponsorship Tabling Events. Please note  this position requires interns to work all remaining Chicago Sky home games, including Nights, Weekends, and Holidays. 

Criteria & Qualifications:

·       Outgoing and enthusiastic, not afraid to approach the public

·       Able to deal with internal and external clients in a professional manner

·       Highly motivated; demonstrates initiative and independent problem solving

·       Demonstrated strength in communication

·       Extremely organized and able to handle multiple tasks simultaneously

·       Ability to perform and deliver within tight timelines

·       Strong ability to work as part of a team

·       Excellent time management skills with ability to multi-task highly motivated, self-starter with a passion for working in sports.

·       Live in Chicagoland Area 

·       Reliable Transportation 

·       Required to work Chicago Sky Events / Games (nights and weekends may apply)  

This position reports directly to the Business Development Coordinator and associated staff and is an unpaid, part time internship with eligibility for school credit.  Candidates should be local to Chicago or be willing to relocate at their own expense.  Must have access to own transportation.  Some expenses provided for outside event travel.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior or applicable experience?
2. Are you available for all remaining Chicago Sky home games?
3. Are you able to receive college credit?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Ticket Sales Account Executive-Youth Sports & Basketball Specialist - Chicago Sky (Skokie, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This is a full time SALES POSITION focusing on the youth sports and basketball markets and does not involve coaching. The ideal candidate must have integral knowlege of youth sports, team/coaching connections in the Chicagoland area, be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a strong focus on relationship sales and customer retention.

Responsibilities:

1. Develop relationships through sales calls and face-to-face meetings with basketball teams, coaches, school Athletic Directors, Park Districts, etc. in order to sell Chicago Sky group tickets and basketball programming

2. Make 60+ outbound phone calls, reach out to clients via email, attend sports tournaments, and utilize LinkedIn Sales Navigator on a daily basis to actively prospect, develop relationships and sell ticket packages

3. Primarily focused on selling group packages for the Chicago Sky with a concentration on the youth sports and basketball market with opportunity to close full season and parital season ticket memberships
4. Aid in running Court of Dreams, Team Night Out, and groups that target youth basketball programs/teams/schools
5. Renew existing customers and sales through exceptional customer service practices and problem solving skills

6. Continuously create and implement strategies to prospect, develop, and grow group ticket sales opportunities in the sports and basketball community
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals related to group ticket sales with additional opportunities in closing Membership sales
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attend outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)  

• Knowledge of basketball rules, skills, and seasonality of teams/leagues (prior playing experience preferred)  
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. What basketball playing or coaching experience do you possess?
4. Why would you be successful in this role?


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Sales, Service, & Marketing: Corporate Sponsorship Servicing - US
Chicago Sky Marketing Partnerships Internship - Chicago Sky (Skokie, IL)

The Marketing Partnership Internship offers students a hands-on working experience. Responsibilities of the intern will be to help the Marketing Partnership Department in both the sale cycle of partnerships and the activation of partnerships contracts. Interns will also be exposed to other areas of the organizations including PR and Communications, Operations, and Community Relations. This is an exciting opportunity for a passionate, focused, detail oriented undergraduates or graduate students interested in a career in Marketing Partnership. The position is located in our Skokie, IL office and games are played out of Allstate Arena in Rosemont. Interns will have the opportunity to work either full-time or part-time.

**Please note, this is an unpaid internship, with the ability to recieve College Course Credit**

Responsibilities:

• Project Lead for Veteran Hiring Expo. Includes planning, outreach, and organization. Will report to VP of Marketing Partnerships.

• Sales Cycle Liaison. Includes prospecting, initial outreach, pitching, proposal building and contract writing.

     o Guaranteed opportunities to attended in-person sales pitch with VP of Marketing Partnerships & Senior Account Executive (as well listen in on various phone call pitches)

• Support all elements of activation including: in-arena (Signage, On-Court Promotions, Concourse Table, Media Room maintence, etc.), Social media (messaging & scheduling), emails, and event support (event execution and pre-event marketing). Will report to Business Development Coordinator.

     o Assist with re-cap information illustrating key components and successes of each partnership contact including overview, program highlights, and photos; maintain sponsor photo/element libraries

• Work at all Chicago Sky home games assisting in set up, breakdown and the execution of all sponsor promotions

• Interface with current and prospective Sky fans at community events and festivals.

• Assist in measuring the success of marketing elements through marketing analytics (number of impressions & utilize Scarborough research)

• Participate in Sky Intern University to obtain knowledge about the different areas within a sports organization

• Internship Project: Pitch a potential marquee partnership to Sky Staff. To include outlines, research, creating a marketing deck and an in person pitch.

Criteria & Qualifications:

• Highly motivated; demonstrates initiative and independent problem solving

• Demonstrated strength in communication, both written and oral

• Extremely organized and able to handle multiple tasks simultaneously

• Ability to perform and deliver within tight timelines

• Strong ability to work as part of a team

• Proficiency in MS Word, PowerPoint, Excel, & Outlook

• Outgoing and enthusiastic, not afraid to approach the public

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any relavent experience?
2. Why would you be a good fit?
3. What is your availability?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-New Business Development Specialist - Chicago Sky (Chicago, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive with a focus on B2B sales including Season Ticket Membership, Group outings, Community packages and Corporate Hospitality. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, prospecting, referrals and face-to-face presentations with a focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell Full Season Ticket Memberships and Partial Season Ticket Memberships
2. Sell group outings including corporate hospitality areas 
3. Utilize social selling tools such as LinkedIn Sales Navigator to network and create successful relationships within the business community
4. Renew existing customers and sales through exceptional customer service practices and problem solving skills
5. Daily emphasis on sales activities including out of office meetings, conference calls, attending networking events, phone calls, emails, LinkedIn prospecting and social selling
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals in the areas of season, group, and partial-plan ticket packages
9. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Ability to continuously hunt and prospect for new leads, develop new ideas and exception execution skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience to businesses? Explain
2. Do you have previous experience in the sports industry? Explain
3. Are you a hunter?


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Sales, Service, & Marketing: Ticket Sales
Chicago Sky Account Executive-Membership Specialist - Chicago Sky (Chicago, IL)

The Chicago Sky is seeking an experienced, passionate, and enthusiastic sales person to join our staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive-Membership Specialist focusing on selling Full and Partial Season Ticket Memberships to Sky fans. The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities. Ticket sales will be generated via phone calls, emails, prospecting, developing relationships and asking for referrals, and face-to-face presentations with a strong focus on networking, relationship sales, and customer retention.

Responsibilities:
1. Sell full season ticket memberships and partial season ticket memberships to individual buyers for the Chicago Sky
2. Sell group tickets to 2-3 pre-determined target markets
3. Aggressively and continuously prospect, hustle to achieve success, and take steps to execute personal ticket sales plan
4. Develop and maintain relationships with current Members while generating referrals and renew accounts through exceptional customer service practices and problem solving skills
5. Make 50+ outbound phone calls on a daily basis, utilize other sales activities including email, LinkedIn, face to face meetings, and networking to develop strong relationships
6. Continuously create and implement strategies to prospect, develop, and grow ticket sales opportunities and ideas
7. Maintain detailed records of customer interactions and sales process utilizing Archtics and SCORE CRM
8. Meet or exceed weekly and monthly sales goals
9. Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
10. Game night responsibilities as well as attending outside events


Minimum Qualifications:
• Bachelor’s degree in Business, Sports Management, Marketing a related field or equivalent job experience in a related field
• Two-years of successful sales experience (preferably in the sports or entertainment industry)
• Must possess excellent verbal and written communication skills
• Self-starter with a positive attitude and ability to work independently
• Ability to function in a fast-paced environment and handle multiple projects while adhering to deadlines
• Strong time management and organizational skills as well as exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry and women’s sports
• Ability to work as a team player while being open and willing to learn
• Ability to work flexible hours including evenings, weekends, some holidays, and event nights
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous of sales experience? Explain
2. Do you have previous experience in the sports industry? Explain
3. Why will you be successful in this role?


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)

General Overview: The Cleveland Cavaliers Operating Company is looking for an energetic, quantitative minded leader who wants to grow their career by using data and analytics to drive business decisions. The role will primarily focus on the Cleveland Cavaliers business operations/revenue, but will also work with all properties associated with the Cavaliers Operating Company (Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena Events).

Responsibilities include leading and managing an integrated data and analysis strategy by:

  • Analyze multiple data sources and recommend strategies to drive profitable growth for revenue areas of the business
  • Manage and lead reporting structure for revenue driving areas of the organization including regular reports and ad hoc reports
  • Design, develop, implement and maintain a scientific testing plan related to all revenue areas of the business
  • Partner with stakeholders throughout the organization to maintain an integrated data and analysis strategy
  • Collaborate with data and IT experts to develop business requirements around new data requests and new data sources
  • Develop techniques to identify, extract and analyze data to support business decisions
  • Propose and effectively disseminate cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
  • Endeavor to contribute positively to the culture of the organization
  • Advocate for the use of data in helping to drive business decision

Qualifications:

  • Strong working knowledge of data analysis and visualization tools such as SQL and Tableau
  • Bachelor’s Degree in Quantitative field (i.e. Math, Statistics, Engineering, Economics or Computer Science). Advanced degree preferred
  • 2+ years of related professional experience in analytics, strategy or consulting
  • Knowledge and experience using quantitative methods and tools
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals
  • Experience using statistical models to support business objectives
  • Familiarity with descriptive and predictive analytics
  • Ability to manage multiple priorities and work independently
  • Strong critical thinking, analytical and problem solving skills
  • Results focused
  • Ideal candidates will have advanced modeling skills, SQL programming skills, Microsoft Dynamics proficiency, Tableau expertise, experience in complex, data driven problem solving, and demonstrated experience working in a cross functional, entrepreneurial culture

Note: This position was originally posted on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Cavs/Monsters/Charge/Gladiators/Q Arena employment site.

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Connecticut Sun (Uncasville, CT)

Position Summary:

This position is responsible for selling season, mini, group and ticket vouchers while working with individuals and sponsors within a local and regional area, with a specific sales target in place.

 

Primary Duties and Responsibilities: includes but not limited to:

  • Responsible for making sales for all Mohegan Sun owned or partnership teams
  • Makes cold calls and follows up on leads
  • Develops relationships and partnerships with civic and corporate clients
  • Formalizes proposals and interacts with a diverse level of individuals

Minimum Education and Qualifications:

  • Bachelors’ Degree in Business Management, Marketing or a related field
  • Two years of sales experience
  • One year of experience in formalizing sales proposals
  • Working knowledge sports and sports teams
  • In lieu of a Degree and previously mentioned experience, four years of sales experience with experience in formalizing sales proposals may be considered

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Sales, Service, & Marketing: Ticket Sales
Account Executive - Dallas Mavericks (Dallas, TX)

Description:

If you have excellent written and verbal communication skills, a competitive personality, and a proven track record of sales success in a dynamic, high volume sales environment, we invite you to apply for this exciting ticket sales position.

The main responsibility of an Account Executive will include selling a full menu of ticket products, including, but not limited to, season ticket packages, group tickets and nightly suite options.  Account Executives are provided with some leads, but are also responsible for seeking new business, through cold-calling, networking, and personal prospecting.

Minimum Requirements: 

  • Excellent communication skills, written and verbal
  •  2+ years of outstanding performance in commission-based telemarketing or sales position
  • Highly self-motivated individual with a strong desire to build a career in ticket sales
  • Maintain computerized records of all touch points with clients and prospects with our CRM system
  • Commitment to work as long and hard as necessary to achieve personal and company goals, including game nights and outside events
  • Detail oriented with ability to multi-task effectively, with a sense of urgency, while maintaining a positive attitude
  • College degree preferred

?This is a full time position that is salaried plus commission and we offer an outstanding benefit program.


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Sales, Service, & Marketing: Marketing
Content Manager - Dallas Wings (WNBA) (Arlington, TX)

Position Summary

The Content Manager will be accountable for development, execution and delivery of digital content for website, social, and email communication channels. The Content Manager will also support the overall success and effectiveness of all digital campaigns including paid social and search optimization to ensure consistency in terminology and messaging. This position will focus on both revenue generating campaigns and branding/fan engagement promotions.

Position Responsibilities

  • Responsible for creating compelling, creative online content that drives fan engagement including social and web content.
  • Builds and manages e-marketing campaigns including various email newsletters, automated lead-nurturing campaigns, and customer account notifications.
  • Develops paid advertising campaigns and manage advertising partner relationships.
  • Writes, edits and proofreads all content to ensure accuracy and clarity including facts, figures, grammar and punctuation.
  • Grows brand account pages through thoughtful, engaging posts that deliver on key metrics.
  • Develops short terms and long term content calendars to support team marketing efforts.
  • Keeps up to date with team happenings, pop culture, and real time events to keep social channels timely and informative.
  • Manages creative request workflow of graphic design vendor(s).
  • Work with sales and brand managers to develop and execute promotional concepts and social media contests.
  • Collects, monitors and distributes social and website media metrics; makes recommendations and develops plans based on the data.
  • Manages social channels including posting, responding and maintaining all channels.
  • Participates in appropriate league calls and meetings as Dallas Wings digital content representative. 
  • Represents the Wings brand in a professional manner at all times.
  • Other duties as assigned. 

Essential Skills, Qualifications and Experience

  • 4-year degree preferred
  • Minimum 2 years related work experience, Sports industry experience a plus
  • Excellent communication skills including exceptional writing and editing skills
  • Strong organizational skills, attention to detail and ability to work in a fast-paced environment
  • Ability to manage projects from start to finish
  • Ability to shoot, edit and produce short and long-form digital content
  • Experience with online editing tools such as Final Cut Pro, QuickTime, etc.
  • Ability to adhere to strict deadlines
  • Ability to work non-traditional work hours, such as nights and weekends

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Dallas Wings Basketball (Arlington, TX)

Why You Should Apply for this Position
The Dallas-Fort Worth (DFW) marketplace represents the largest unserved market for women's professional sports in the United States.  As the 4th-largest metropolitan area and 5th-largest media market in the U.S., being a part of a dynamic sales driven culture from the ground up - is a unique opportunity.  

So, if you thrive on ideation, innovation and have a passion to participate in an extraordinary, league-leading experience, apply now!

Position Summary
As a member of the Dallas Wings Ticket Sales team, you will work closely with the Director of Ticket Sales and Servies in order to generating new business revenue through full season memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Position Responsibilities

  • Meet or exceed yearly new season membership sales, group ticket sales and partial plan sales goals
  • Generate leads via prospecting, networking, attending chamber of commerce meetings, cold calls, business related networking functions and Dallas Wings games and other Dallas Wings related business events
  • Maintain computerized records of all clients and prospects with our CRM system
  • Effectively execute sales campaigns and training set forth
  • Assist customer service efforts during renewal campaigns
  • Assist with other season and group ticket sales duties, as assigned
  • Return all phone/e-mail within 24 hours
  • Attend all member events
  • Work Service Table at all Dallas Wings home games (18 games)
  • Live the 5 principles each day: Attitude, Work Ethic, Leadership, Coach-ability and Commitment to the Sports Industry

Essential Skills

  • Must possess a strong ticket sales desire to help set the standard for the season membership and group sales department throughout the sports industry
  • Successful candidates will display the highest levels professionalism, pride and work ethic
  • Strong communication skills, positive attitude and an eagerness to learn are a must
  • Ability to present sales material to large groups and clients
  • Provide excellent customer service

Experience and Qualifications

  • College degree or equivalent experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience?
2. Why do you feel you are a good fit for this position?


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Sales, Service, & Marketing: Ticket Sales
INSIDE SALES REPRESENTATIVE - DENVER NUGGETS (DENVER, CO)

OVERVIEW:

The Denver Nuggets are seeking highly motivated, coachable individuals who are passionate about getting their start on the business side of the sports industry.  The Inside Sales Representative position focuses on selling new full season tickets, partial season ticket plans, mini plans, group tickets through outbound calls and face to face appointments for the Denver Nuggets.  Our Inside Sales program provides consistent training from the Nuggets leadership team.  As a leadership team, we’re committed to the process of developing our sales executives on both a personal and professional level. The position pays an hourly wage plus commissions.

MINIMUM POSITION RESPONSIBILITIES:

  • Responsible for the sale of new full season tickets, partial season ticket plans, mini plans, group tickets

  • Make a minimum of 80 outbound sales calls each day with the goal of generating new ticket revenue

  • Identify new business opportunities by establishing professional and personal networks

  • Proactively seeking new leads through referrals, prospecting and networking

  • Meets or exceeds weekly and monthly sales and intangible goals

  • Conducts appointments with prospective clients

  • Provides phone support and follow-up of ticket sales marketing campaigns

  • Maintains detailed records of clients and prospects in the CRM system

  • Staffs sales tables at various games and events

  • Other duties as assigned

MINIMUM POSITION QUALIFICATIONS:

  • Bachelor’s degree in a related field from an accredited college or university

  • Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales

  • Strong verbal and listening skills

  • Strong desire to start a career in the sports sales industry

  • Works well in a team environment

  • Demonstrates a positive  and professional attitude at all times

  • Ability to maintain a flexible work schedule (evenings and weekends)

  • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards

 PREFERRED POSITION QUALIFICATIONS:

  • 4-year college degree

  • Strong computer skills

  • Team and League knowledge


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Denver Nuggets (Denver, CO)

 MINIMUM POSITION RESPONSIBILITIES:

·         New ticket sales encompassing Denver Nuggets® Season Tickets, Partial- Plans, Group Tickets and other Nuggets Package Ticket sales.

·         Prospects, networks, set appointments, and aggressively sells all available ticket packages.

·         Works most games and sales events.

·         Executes developed ticket sales prospecting promotions.

·         Handles a high level of sales activity, including 300 cold calls per week and 5-7 sales appointments per week. 

·         Transportation for appointments and ticket delivery a must.

·         Meets defined sales goals.

·         Represents, actively promotes, and sells teams at events. 

MINIMUM POSITION QUALIFICATIONS:

·         Bachelor’s degree or equivalent combination of education and experience.

·         Strong written and verbal communication skills.

·         Ability to quickly build rapport with customers and assess customer needs.

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards.

PREFERRED POSITION QUALIFICATIONS:

·         Advanced sales training.

·         Minimum of one year professional sports industry experience.

·         Minimum of one year outside/inside sales experience.

·         Considerable knowledge of ticket sales processes and procedures.

·         Firm understanding of Kroenke Sports ticket products and services.

·         Knowledge of the NBA and Denver Nuggets®.


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Sales, Service, & Marketing: Consumer Promotions
Promotions Team Game Day Internship - Grand Rapids Drive (Grand Rapids, MI)

The Grand Rapids Drive, NBA G League affiliate of the Detroit Pistons, is seeking passionate and energetic individuals to fill the duty of the Game Day Promotions. Responsibilities include but are not limited to the following:
• Assist in the execution of all game related, grassroots and community events and promotions
• Provide support to operations and marketing teams at ALL Drive home games
• Check promotional night inventory and other game related tasks
• Assist the Marketing Department with additional projects as needed

QUALIFICATIONS:
• Currently pursuing a bachelor’s degree in related field
• Prior experience with event planning, event execution, and customer service preferred
• Self motivated, organized, and detail oriented
• Strong verbal and written communication skills
• Ability to meet deadlines and balance multiple tasks
• Ability to work effectively in a team environment
• Flexibility to work long days, evenings, weekends, and holidays


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Sales, Service, & Marketing: Box Office Ticket Seller
Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

Position Start Date: October 1st, 2017

Position End Date: Conclusion of Houston Rockets 2017-2018 Season

Announcement Open Until: Septenber 11th, 2017

(To adequately fill out open positions, applicants are asked to apply for the position that best fits their skills and background. Applicants applying for multiple positions will not be considered.)

General Description:

The Bilingual Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Bilingual Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket repirnts, exchanges, and upgrades.  Weekly the Bilingual Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.
  • Interact with guests to answer questions and resolve ticketing issues.
  • Ability to handle cash and credit card transactions and keep a balance cash drawer.
  • Receive and file event will call.
  • Maintain and stock supplies for the box office windows.
  • Review and respond to customer inquiries (voicemail and email)
  • Prepare box office windows for events.
  • File and maintain refund requests and will call forms.
  • Monitor ticket stick levels in the kiosk and refill as needed.
  • All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills
  • Ability to work under pressure
  • Prior use of AXS or similar ticket system preferred
  • Previous box office experience preferred
  • Bilingual in Spanish required

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.  

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Closing Date: 2017-09-11


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Tickets - Iowa Energy (Des Moines, IA)

Title: Account Executive – Season Tickets

Department: Sales

Reports To: Director of Ticket Sales

Summary: The Iowa Wolves are NBA G League affiliates of the Minnesota Timberwolves.  Located in Des Moines, Iowa, the Iowa Wolves are one of the premier franchises in the league and are consistently at the top of the league in attendance.  The Iowa Wolves are looking for a motivated sports professional(s) to join our sales staff selling season tickets and partial plans to companies, organizations and individuals.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products including, but not limited to full and partial season ticket packages
  2. Make cold calls from lists provided to sell full and partial season ticket packages; generate own leads through referrals, networking and effective research
  3. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, phone prospecting and events
  4. Renew existing season ticket accounts
  5. Attend outside events with the purpose of selling ticket packages
  6. Effectively follow up with customers and prospective customers in order to build relationships to help provide repeat business and to meet excellent customer service requirements.
  7. Contact past customers in order to generate new ticket sales
  8. Effectively handle incoming sales calls from prospective customers for all ticket sales products
  9. Meet or exceed assigned sales goals for all ticket products
  10. Work events and games as assigned to support ticket sales efforts and promotional initiatives
  11. Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other

  1. Ability to meet tight deadlines and work well under pressure.
  2. Strong organizational skills, time management skills and attention to detail required.
  3. Strong verbal and written communication skills
  4. Ability to prioritize and manage multiple tasks/projects
  5. Ability to work independently without supervision, be self-directed and demonstrate initiative
  6. Ability to take direction without follow up
  7. Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
  8. Exhibit good judgment and decision-making skills.
  9. Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary
  10. Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Do you have previous sales experience?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Los Angeles Clippers (Los Angeles, CA)

Job Summary

The LA Clippers are seeking a passionate, committed, and energetic sales person to join the team in selling group tickets. The selected candidate will be responsible for selling and servicing new group sales accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed.

Principal Duties and Responsibilities

•  Make 80 phone calls per day to targeted demographics to sell group tickets and programs.

•  Actively pursue new business and determine new ways to acquire leads.

•  Meet or exceed monthly sales goals as determined by the Group Sales Manager.

•  Create and maintain long term clients and relationships.

•  Track communications and correspondence with clients using ticketing system (Archtics) and CRM (KORE).

•  Host events on game days.

•  Support team to help execute other events.

•  Network outside of business hours for lead generation purposes.

•  Sell season tickets, partial plans, suites in addition to group tickets.

Characteristics / Qualifications

•   Bachelor’s degree in business, management, sports marketing or a related field.

•   At least two (2) year of experience in group events and/or ticket sales.

•   At least one (1) year of customer service experience.

•   A positive commitment to providing exceptional customer service to all L.A. Clippers customers.

•   Proficient in Microsoft Word, Excel and Outlook.

•   Strong communication skills, both verbal and written, and exceptional interpersonal skills.

•   Excellent organization skills and attention to detail.

•   Ability to work independently and effectively in a high pressure environment.

•   Accepts upon rotation, additional event responsibilities.

•   Must be able to work non-traditional hours, including evenings, weekends and holidays

•   Must be able to work every Clippers home game


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Sales, Service, & Marketing: Game Operations/Presentation
Entertainment Assistant - Los Angeles Clippers (Los Angeles, CA)

Job Summary

The Entertainment Assistant supports the Entertainment Manager in all activities including, but not limited to development, promotion and execution of LA Clippers and Agua Caliente Clippers of Ontario entertainment team initiatives.

 

Principal Duties and Responsibilities

· Attend all pre-season, regular and post-season Agua Caliente (ACC) games in Ontario, CA, acting as entertainment stage manager on game days for the NBA G-League team.

· Be available for all pre-season, regular and post-season LA Clippers (LAC) games not in conflict with ACC games.

· Assist with coordination of all entertainment teams’ costume distributions, modifications and returns.

· Ensure all entertainment team members properly and consistently report working hours.

· Create entertainment teams’ information sheets.

· Assist with coordinating staffing schedules for in-game elements and external appearances.

· Assist with coordination of additional team events as necessary – photo shoots, auditions, etc.

· Assist with marketing entertainment team camps, clinics, auditions, and appearances.

· Assist with development, promotion and execution of Clippers Spirit Training Studio initiatives.

· Assist Entertainment Manager with any other needs.

Characteristics / Qualifications

· Bachelor’s degree preferred.

· Minimum of two (2) years of marketing, administrative or entertainment experience.

· Minimum of one (1) year of administrative experience.

· Game production experience a plus.

· Ability to oversee projects from start to finish.

· Effective communication skills, both oral and written.

· Flexible with hours and assignments, willingness to work nights/weekends.

· Reliable form of transportation.

· Willingness to travel to Ontario, CA for all ACC games, events, etc.

· Demonstrated dedication with the ability to oversee projects from origin through execution.

· Willingness to learn and should be able to flourish in a high growth, dynamic environment.

· Effective communication skills, both oral and written.

· Self-starter and entrepreneurial spirit with hands-on approach towards business.


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Executive - Los Angeles Clippers (Los Angeles, CA)

POSITION OVERVIEW

The LA Clippers are seeking hard working, positive, and passionate individuals that are committed to becoming an industry sales leader. This individual will go through a career growth oriented, sports sales development program. At the culmination of the program, this system will allow top performing sales reps internal and external opportunities to advance their sports careers.  The in depth 9 month training program will focus on growing one’s professional skill set as a full menu sales professional.

All Inside Sales Executives will be responsible for selling season tickets, mini plans, event suites, and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.  The position pays hourly wages + Commission and Bonus Opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsibilities include but are not limited to the following:

• Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium seating, and single game event suites
• Minimum 125 outbound phone calls daily
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Set appointments, show seats, give arena tours
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• Variable length training program
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES - (To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to attend all home games (evenings and weekend hours and possibly holidays)
• Open to learning and taking constructive criticism
• Desire to be a sales industry leader
• Ability to present sales material to potential clients

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous sales experience? Yes/ No
2. Do you have access to local housing if you are relocating?
3. Why do you want to work in the sports industry?
4. What makes you stand out from your peers?
5. Please tell us one interesting thing about yourself and how you will use it to be a sales leader.


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Sales, Service, & Marketing: Game Operations/Presentation
Coordinator, Promotions & Live Entertainment – G League / eSports - Memphis Grizzlies (Memphis, TN)

Position Purpose         

The Coordinator of Promotions and Live Entertainment will oversee the development and execution of all Memphis Hustle games and events with the goal of creating a unique, entertaining and fan-friendly event experience.  This person is also responsible for the implementation and management of all cross-platform promotions in support of Memphis Hustle ticket sales and service, marketing partnerships and more, along with events and promotions surround the new eSports NBA2K venture, consistent with the Grizzlies and G League brands.

Essential Duties & Responsibilities

Live Entertainment / Game Presentation

  • Oversee all elements of game operations.  Manage game day event staff including PA announcer, dance team, mascot, sound operator, on-court entertainment, video operators, etc.  Serve as primary game day producer for all Memphis Hustle home games.
  • Book talent/acts for halftimes, timeouts, pre- and post game.  Work with local promoters/talent agencies to identify unique and appropriate talent.  Administer all entertainer contracts.
  • Devise new and creative in-game and in-arena entertainment, including on-court promotions, video pieces, fan interactive elements, mascot skits, etc.
  • Work in conjunction with marketing partnership, brand, ticketing, communications and broadcast departments to ensure all elements and promotions are fulfilled.
  • Oversee game day event script and rundown.  Conduct production meetings.

Promotions & Events

  • Create and develop promotional calendar.  Manage the planning, development and execution of a marketing strategy to each promotional initiative.
  • Work with to create and implement in-game, out-of-arena, and media promotions for all G League & eSports events.
  • Administer premium program, including the selection, sourcing, pricing and distribution of all giveaway items.
  • Identify promotional partners and events consistent with the Memphis Hustle, eSports and Grizzlies brands.
  • Responsible for staffing and managing Street Team for games and events.

General

  • Collaborate with Brand and Content Marketing and Marketing Strategy to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards.
  • Work closely with Ticket Sales and Services, Ticket Operations, Marketing Strategy, Brand, Content Marketing, Communications and Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support ticket sales, ticket renewal, sponsorship and branding initiatives.
  • Work closely with all counterparts within the Grizzlies team, including but not limited to Live Entertainment, Promotions, Brand, Marketing Strategy, Digital, Broadcast, Marketing Partnership and others to ensure proper execution of all Memphis Hustle & eSports elements, programs and initiatives.
  • Manage departmental budget.
  • Other related duties as required.

Required Skills, Experience & Abilities

Essential:

  • Bachelor’s degree in commerce, marketing, communications or other related field
  • A minimum of 2 to 3 years’ experience in live event production, marketing and promotions
  • Experience in developing and executing promotion and marketing plans, utilizing traditional and digital channels to drive revenue
  • Live broadcasting and post-production experience preferred
  • Ability to effectively manage dotted line/informal staff relationships
  • Expertise in event and project management
  • Strong oral and written communication skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Creative and imaginative thinker
  • A team player and detail oriented
  • Must be able to work evenings and weekends, as required
  • Position may require minimal travel

Preferred:

  • Knowledge and passion for NBA basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Memphis Grizzlies (Memphis, TN)

Position Purpose

As a member of the Ticket Sales and Service Team, the Account Executive, Group Sales is responsible for generating revenue by identifying business opportunities and selling Grizzlies ticket products.  These products include group tickets, group theme night events, single game suite rentals, and season and partial plan tickets.  There will also be Group Tickets Sales responsibilities for FedExForum events as needed. 

Essential Duties & Responsibilities

  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies ticket products with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person as directed by the Manager, Group Sales
  • Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day with the goal of maximizing all ticket revenue, with a focus on group ticket sales.
  • Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations to promote the purchase of Grizzlies and FedExForum ticket products  
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Grizzlies at assigned functions;
  • Continually grow revenue in your assigned group category while meeting revenue goals in all sales categories
  • Service and renew existing group sales accounts;
  • Assist Ticket Service Team with renewing/servicing full season ticket accounts and other customer service issues as required
  • Coordinate with other departments to organize and implement group night events;
  • Work assigned sales, promotional and team events for the purpose of developing new prospects and referral opportunities during games and outside normal business hours;
  • Contribute to corporate business objectives by collecting and forwarding any sponsorship, advertising, team promotions and suites-leads to department management.  Work with clients and recommend solutions to their needs;
  • Provide reporting information by maintaining and being able to produce on a regular basis accurate reports regarding group sales, appointments, and account maintenance;
  • Uphold the sales and service mandates of the department by working in conjunction with the entire Sales and Service Department;
  • Other related duties as assigned

Skills, Experience & Abilities

Essential:

  • A minimum of two years direct sales and account management experience, accompanied by a strong commitment to proven sales results and customer service;
  • Bachelor’s Degree in Sales, Marketing or similar major;
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization;
  • Sound communication and presentation skills, with the confidence and ability to deliver persuasive presentations;
  • Solid time management skills;
  • Assertive, confident, persistent, and results-oriented approach to selling;
  • A working knowledge of Microsoft Word and Excel;
  • Must be able to work evenings and weekends, as required

Preferred:

  • Knowledge of Ticketmaster Archtics ticketing system and Microsoft Dynamics contact management system;
  • A minimum of two years post-secondary education in a sales/marketing field;
  • Knowledge of and a passion for professional basketball

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Marketing
Manager, Marketing Engagement (FedExForum, G League, & NBA 2K eLeague) - Memphis Grizzlies (Memphis, TN)

The Manager, Marketing Engagement is responsible for marketing across three domains – FedExForum, Memphis G League and NBA 2K eLeague.  For FedExForum, you will work with Arena Operations, Advertising, Communications, and Broadcast on creating and managing campaigns to bring awareness and drive ticket sales to events and concerts.  This includes building promos and producing content for the FedExForum social media channels, being on-voice and providing brand consistency, and providing content updates for FedExForum.com to the Web Development team.  The Manager, Marketing Engagement will create a weekly Social Media Content Calendar and will post concert and event sales, promotions and updates to each social media channel on a regular cadence.

For the Memphis G League team, the Manager, Marketing Engagement is responsible for the creation and management of multichannel marketing campaigns aimed at selling tickets, building brand awareness, and increasing fan engagement.  Management of the team’s social media platforms with the goals of cultivating fan interaction, engagement and discussion around the team will be a significant part of the role.

With the launch of the new Memphis NBA 2K eLeague team, the Manager, Marketing Engagement will create and manage multichannel marketing campaigns to build a loyal fan base, drive viewership and cultivate engagement.  Responsibilities include, building digital marketing campaigns, the creation, posting, and management of social media content, and ensuring content for the eLeague team is created on-voice and updated across all digital properties (web and social).

When necessary, coordinate with the Memphis Grizzlies Social Media Strategist on content that should be cross-posted to Grizzlies social media channels.  In all areas of responsibility, you will be required to work in a matrix environment, coordinating and managing priorities across many teams.

Ultimately, the Manager, Marketing Engagement understands multiple facets of marketing, is a planner as well as a hands-on doer, and is comfortable working independently. 

Essential Duties & Responsibilities

 Social Media

  • Produce and manage content for arena and team pages across all social media platforms including, but not limited to Twitter, Facebook, Instagram, Snapchat and YouTube.
  • Create promotions to bring awareness to events and games in an effort to increase ticket sales. 
  • Run and optimize paid social campaigns.
  • Build and manage weekly content calendars for FedExForum, G League and eLeague teams.
  • Maintain consistent communication practices across all social media platforms and best practices established by the Memphis Grizzlies, including being on-voice and consistent with brand guidelines.
  • Build and cultivate a fan following across social channels for FedExForum, Memphis G League team, and NBA 2K eLeague team.
  • On G League team game nights (home and away), post game status updates and highlights to social media channels.  During eLeague games and tournaments post updates and highlights.
  • Serve as a secondary team photographer/videographer as necessary.
  • Source, edit and manipulate photos/videos/graphics/etc. for use on social media channels.
  • Monitor and track discussion topics across all social media platforms including fan feedback; share feedback, respond appropriately/timely and identify potential issues.
  • Be knowledgeable of NBA G-League and eLeague rules and regulations regarding social media communications, videos and advertising.

Marketing

  • Collaborate with Brand, Content Marketing and Marketing Strategy to ensure all communication vehicles are consistent in look, tone, content and quality per brand standards.
  • Work closely with Arena Operations, Ticket Sales & Services, Ticket Operations, Brand, Content Marketing, Communications & Broadcast, and Partnership Marketing to maximize revenue generating opportunities and support ticket sales, ticket renewal, sponsorship and branding initiatives.
  • Manage the tactical execution of communicating all marketing messaging through all advertising channels – broadcast, printed collateral, website, email, mobile app, and social media messaging, etc.
  • Partner with Advertising to schedule media buys for both digital and traditional ad buys.

General

  • Coordinate work efforts in a matrix environment which requires working closely with team members in Live Entertainment, Events, Communications, Broadcast, Marketing Partnership and others to ensure proper execution of all G-League, FedExForum and eLeague elements, programs and initiatives.
  • Work with Creative Services and Graphic Designers to schedule and determine when creative assets will be ready for use in promotional campaigns.
  • Manage departmental budget.
  • Other related duties as required.

Required Skills, Experience & Abilities

  • Bachelor's degree in Marketing or related field.
  • Must have at least 2-5 years experience working in digital marketing with a brand.
  • Must possess superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented, strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Instagram, YouTube, Periscope and Snapchat.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, a plus.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nights and weekends.
  • Must have excellent analytical, written and communication skills.
  • Ability to organize and prioritize work, meet deadlines and work independently.

Preferred:

  • Knowledge and passion for NBA basketball.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Fan Development
Social Media Strategist - Memphis Grizzlies (Memphis, TN)

Position Purpose

The Memphis Grizzlies are seeking a creative and qualified individual to support the Marketing Strategy department, with a focus on the day-to-day operational aspects of social advertising for the Memphis Grizzlies social media channels. The position’s primary goals include working with the Social Media Producer on ideas to cultivate fan engagement, planning social media posts and campaigns, and optimizing social media campaign performance. The Social Media Strategist will work cross-functionally with Partnership Marketing on promotions development, and will be responsible for proactively monitoring campaign performance to determine when changes are required to meet Partnership goals.  In addition, the Social Media Strategist will provide daily performance, follower, and engagement updates across all social media channels. 

Essential Duties and Responsibilities

  • Work with Brand, Communications and Social Media Producer to maintain and enhance brand voices for the Memphis Grizzlies social media channels. Maintain consistent communications practices across all channels.
  • Plan, monitor and optimize content, including social contests, sweepstakes and promotions across social media platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, LinkedIn, Snapchat, Reddit, and Pinterest.
  • Maintain daily and weekly social media production and social marketing calendars.
  • On a shared schedule with Social Media Producer, attend and document various Memphis Grizzlies events to produce live content across brand social media channels as required.
  • Work closely with Social Media Producer and internal stakeholders on development and execution of content and scheduling of promotions, news and social advertising placements.
  • Coordinate with Manager, Marketing Engagement to schedule content that should be cross-posted to/from Grizzlies, FedExForum, Memphis G-League and eLeague social channels.
  • Work with Sr. Director of Digital and Marketing Analyst to track key performance indicators (KPI) across channels that support organizational goals of measuring the efficacy of social interaction and proving ROI including fan engagement, lead conversion, social advertising effectiveness, and sentiment as well as identification of areas of improvement. 
  • Keep a forward focus on trends. Adapt, adopt and recommend new technologies and emerging social platforms that enhance the organization’s touch points with fans and consumers.
  • Be knowledgeable of NBA rules and regulations regarding social media communications, videos and advertising.
  • Manage and monitor all social media channels for fan commenting, spam and content issues. Share community feedback and respond to audience in an appropriate and timely manner.
  • Additional duties may be assigned as needed.

 Required Skills, Experience & Abilities

  • Bachelor’s Degree in Journalism, Marketing/Advertising, Media or Communications is required.
  • A minimum of 1-2 years experience working in a digital media role with a brand is required.
  • Superior written and verbal skills, editorial judgment and knowledge of digital culture.
  • Detail-oriented and strong organization and project management skills.
  • Thorough understanding (in a business capacity) of social platforms including, but not limited to Twitter, Facebook, Google+, Instagram, Vine, Snapchat, LinkedIn, Reddit and Pinterest.
  • Strong knowledge of and passion for technology, social media in a business and strategic context, NBA basketball, and entertainment.
  • Ability to handle multiple projects simultaneously.
  • Must possess basic photo, audio and video editing skills. Experience with Photoshop, Adobe Premiere, Final Cut Pro and Audacity or Soundcloud, a plus.
  • Strong attention to detail and outstanding organizational skills.
  • Ability to work in a fast-paced environment while maintaining high standards in all work.
  • Excellent computer skills, including Microsoft Office required.
  • Must be willing and able to work nontraditional hours in nontraditional settings (nights, holidays and weekends as required).
  • Trustworthiness and confidentiality are a must.
  • Experience with social scheduling and analysis applications such as HootSuite or buffer; Facebook Custom Audiences, Twitter advertising and TrackMaven, a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. What is your highest level of education completed?
3. How many years of experience do you possess?
4. What is your current salary?
5. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, partial plans, tickets for kids, holiday plans, and premium seats through face to face meetings and outbound phone calls. Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed phase/ yearly 2016-2017 ticket sales revenue goals. Associate degree from a two year college or technical school; Six months to one year related experience and or training .Excellent communication skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is prefered, but not required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales- Full Time - Miami HEAT (Miami, FL)

Description of the Position: This position is responsible with the selling of group tickets, Xfinity East Plaza neighborhoods, HEAT events in 601, and AmericanAirlines Arena events. Associate Degree from a two year college or technical school; Six months to one year related experience and/or training. Excellent communication skills, professional selling skills and previous ticket sales experience required. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Description of the Position: Sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?
2. (Yes/No)Can you work on nights, weekends and holidays?
3. (Yes/No) Are you an internal candidate?


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Sales, Service, & Marketing: Promotions
Xtreme Team Member - Seasonal - Temporary - Part -Time - Miami HEAT (Miami, FL)

Brief description of the position:

The Xtreme Team displays the ultimate Miami HEAT spirit and is responsible for getting HEAT fans energized, excited and entertained at each home game and at Miami HEAT events throughout South Florida. Xtreme Team members play an integral role in community events and the HEAT game night experience by leading the crowd in chants, hosting contests, throwing t-shirts, taking photos with or for fans and simply entertaining HEAT fans whenever possible.

Responsibilities:

  • Interacts and enthusiastically engages the crowd by leading chants, distributing giveaways, t-shirt tosses, etc.
  • Always a positive influence and display the highest level of customer service for fans and guests at HEAT games in the arena or off-site HEAT events.
  • Coordinates and executes entertainment, contests and promotions throughout the arena and at off-site event locations.
  • Responsible for set-up and break down of any events including props, signage, decorations, staging, etc.
  • Maintain proper care of all HEAT props and equipment including an organized storage area.
  • Other duties as assigned by the department.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, holidays and weekends?
2. (Yes/No) Do you have previous experience in promotions?
3. If yes to question 2, please explain your experience in detail.
4. (Yes/No) Do you have previous public speaking experience?
5. If yes to question 4, please explain your experience in detail.
6. (Yes/No) Do you have reliable transportation?
7. (Yes/No) Do you have previous experience in the sports or entertainment industry?
8. If yes to question 7, please explain your experience in detail.


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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative- Full Time Temporary - Miami HEAT (Miami, FL)

Description of the Job: Ticket Sales representatives are responsible for selling season tickets, partial plans, Tickets holiday plans, and group tickets. Responsibilities include: Prospect new sales opportunities through the sale of season tickets, partial plans, holiday plans, and group tickets. Generate new sales through telemarketing 60 calls a day.  Generate new sales by setting at least 8 outside appointments a week. Generate new sales through the use of LinkedIn and Sales Navigator. Must be eager and willing to work with other team members on our staff.  Develop and maintain call logs on a daily, weekly, and monthly basis. Work with Ticket Sales Representative Manager to establish monthly and annual goals. Develop and implement tracking system for each account. Maintain Smartsell database for communicating with contacts, including mailing lists, fax numbers and e-mail. Disseminate all pertinent information to responsible parties within the HEAT Group and other partners.Work on special projects that multi-task across various departments. Build loyalty and develop strong relationships with new and current customers. Work extended and/or irregular hours including nights, weekends and holidays as needed. Attend NBA, and AmericanAirlines Arena events as scheduled. Assist other departments as necessary.

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Excellent communications skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is preferred, but is not required.      

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Marketing
Creative Traffic Coordinator- Full Time - Miami HEAT (Miami, FL) - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job The Miami HEAT is seeking to hire a Creative Traffic Coordinator. This is a full time position dedicated to ensuring that the Creative Services Department including the Digital Graphics Department manage all in-house brands quickly, efficiently, and effectively. The Creative Traffic Coordinator will report to the Creative Traffic Controller. The ideal candidate will have experience in interdepartmental communication, excellent organizational skills and knowledge of Motion Graphics processes.  Must demonstrate knowledge of the Miami HEAT brand.  Must be ready to embrace and contribute to the creative process. 

Provide graphic designers/ animators at all levels with daily task lists and monitor completion of tasks. Interface daily with internal clientele on a range of relevant topics. Evaluate client job requests and schedule design and production resources accordingly. Maintain and manage excellent relationships with wide range of vendors. Keep excellent notes in meetings and creative sessions. Assist the Creative Traffic Controller in other capacities as necessary.

Bachelor’s degree in a business related field, preferably Marketing, and/or 2 years experience of Project Management in Marketing. Desire to work in a fast-paced environment, with the ability to work non-traditional hours when needed. Self-starter with strong organization skills. Knowledge of Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Adobe After Effects, Adobe Premier Pro, ANC Digital Boards and Four Winds Interactive. Strong knowledge of design, print process and video rendering process.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Marketing
Culinary Marketing Manager- Full Time - Miami HEAT (Miami, FL)

Description of the Position: The Miami HEAT is seeking an experienced Culinary Marketing Manager to join our team and develop marketing strategies surrounding the various food and beverage options at AmericanAirlines Arena, including 601 - our newest waterfront restaurant and event space. This position is responsible for developing marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days. The Culinary Marketing Manager will work closely with the Miami HEAT marketing team to execute marketing campaigns and communications via the various HEAT and arena digital audiences. The individual should have experience using data and analytics to drive F&B revenue. The position will also be responsible for outsourcing local culinary and mixology initiatives to further enrich the F&B experience at AmericanAirlines Arena. The Culinary Marketing Manager must be well versed in local and global cuisine trends.

Essential job functions include but are not limited to the following:

  • Develop marketing plans to drive traffic to 601 on Miami HEAT games and Arena event days.
  • Utilize data provided by our Business Intelligence department to identify and drive concession revenue opportunities.
  • Work closely with various departments within Miami HEAT marketing department and with Levy management to execute marketing campaigns. 
  • Develops and manages annual marketing event planner and calendar
  • Manage marketing budget.
  • ROI analysis for all F&B marketing initiatives.
  • Identifies innovations and trends within the local and global culinary landscape.
  • Communicate marketing plans and activities with operators.
  • Create and Implement annual marketing strategies as it pertains to arena F&B goals and deliverables to achieve financial and brand success; effective strategies to address the 5 P’s of marketing (product/packaging, Pipeline, Promotion, People and Price.
  • Support and assist with new revenue opportunities by collaborating and developing marketing strategies for our partners, including, but not limited to Levy, Hyde, and 601.
  • Develop F&B content for strategic placement on the Arena/HEAT digital & social platforms to create Brand awareness to assist with increasing revenue of all arena entities and outlets.
  • Provide content and strategy for Heat/Arena websites, App, and social media platforms.
  • Attend key operational meetings to ensure alignment with all necessary parties.
  • Perform other duties deemed necessary by management to support the organization.

Four-year Degree College or University.  A minimum of two years experience in Food and Beverage marketing and/or promotions.  Proficient in Microsoft Word and Excel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please provide us with a link to your portfolio.
2. How did you hear about the position?


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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Must have at least 1-2 years experience in a ticket sales role
  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)

Title: Director of Business Development

Location: Milwaukee, WI

Reports To: SVP Business Development & Strategy

Position Description:

The Director, Business Development, will be responsible for generating new business revenue through corporate partnerships for the NBA’s Milwaukee Bucks and the Wisconsin Entertainment & Sports Center (“WESC”), scheduled to open in 2018.  He/she is also responsible for planning, developing, integrating and managing business growth through sales to ensure business development activities are delivered in accordance with organizational strategy.  This position is responsible for designing offerings with prospective buyers and providing appropriate solutions that align with the prospects/clients business objectives.

Duties and Responsibilities:

  • Meet and exceed all weekly, monthly, and annual goals related to Corporate Partnership business and retention.
  • Design and execute aggressive new business prospecting strategies.
  • Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and partnership presentations/proposals.
  • Lead the entire sales process:
    • Prospecting/Outreach.
    • Research/Discovery.
    • Building a business case based on clients's needs and matching with appropriate assets.
    • Presentation build and pitch delivery.
    • Negotiation/close.
    • Contracting.
  • Collaborate with all appropriate internal departments as needed (Digital/Social, Legal, Finance, Ticket/Premium Sales, Social Responsibility, Human Resources, Arena Operations, Business Development) to execute various opportunities.
  • Identify, vet, and prioritize new potential, incremental revenue sources to the company. 
  • Develop and maintain updated, concise weekly sales reports for all Corporate Partnerships including use of company's CRM system.
  • Track and develop strategies to influence new opportunities and expiring contracts.
  • Assist in the renewal of expiring partnerships agreements and/or continue to re-evaluate extending deals, discontinue or look for replacements.
  • Manage revenue growth of all accounts within the portfolio.
  • Collaborate in developing a road map for deal strategy and sell-in.
  • Recommendation on workflows and processes required to scale business.
  • Leverage and create marketing and media opportunities via partnerships (co-branding).
  • Feedback on deal structures, including profitability analysis and operational efficiency for Bucks and client.
  • Feedback on potential roadblocks and recommendations on how to mitigate.
  • Manage and monitor all Bucks budgetary goals.
  • Monitor progress of all Sponsor/Partner deals and status regularly with Activation Team to create and leverage best practices.
  • Establish best practice communication and collaboration with all parties to deliver seamless service to clients. 
  • Facilitate special projects as assigned.
  • Additional related duties as assigned.

Qualifications:

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.
  • Previous sales experience a must.
  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be highly organized with ability to multi-task.
  • Must have strong interpersonal communication skills.
  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.
  • Strong customer service and interpersonal skills.

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Sales, Service, & Marketing: Membership
Membership and Premium Services Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Membership & Premium Services Assistant

Department: Membership Service

Reports to: Director of Membership & Premium Services

FLSA Status: Part Time/Non Exempt/Seasonal

Date Modified: 8/15/2017

Summary/Objective

The Membership & Premium Services Assistant is responsible for assisting the Membership & Premium Service teams with programs and events for members on Timberwolves home game nights. Individuals in this position may also be asked to aid with implementing and facilitating Premium seating and hospitality strategies for the Minnesota Timberwolves season.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist Membership & Premium Services departments with all member events/programs.
  2. Help with game night Touch Points.
  3. Staff the Member VIP Door.
  4. Staff the Membership Lounge at Timberwolves home games.
  5. Set up and break down Premium Seating and Club spaces.
  6. Work the entrances of club spaces throughout games.
  7. Greet and check-in members in the club level.
  8. Assist with implementation of ticket promotions, rewards and redemptions.
  9. Interact with fans, field questions, and provide excellent customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications/Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills preferred: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.

Experience

Previous customer service experience is strongly preferred.

Education

Pursuit of Bachelor’s degree or equivalent experience preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional sports arena environment. Staff in this position are required to work all Timberwolves and Lynx home games. Work is generally active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within

a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $9.50/hour?
3. Are you able to commit to working part-time hours for the entire length of the Timberwolves season (October-April)?


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Sales, Service, & Marketing: Membership
Membership Service Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Membership Service Associate

Department: Membership Service

Reports to: Director of Membership Service

FLSA Status: Full Time/Non-Exempt/Seasonal

Date Modified: 8/1/2017

Summary/Objective

The primary focus of this position is to provide support to the Membership and Premium Service staff and oversee the suite rental process.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Provide support and assistance to the Membership and Premium Service departments, including meeting preparation, mailings, and client drop offs.
  2. Manage game night assistants in duties including VIP area set-up, pre-game touch-points, and Member Lounge staffing.
  3. Manage Hardwood Club social media platforms and other client communication, including game night contests, Member Updates, and event invites.
  4. Assist Director of Membership Service in the planning and executing of Member events and programming.
  5. Oversee the suite rental process and assist representatives in the game night responsibilities.
  6. Participate in sales and service training alongside Account Executives

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Previous customer service and sales experiences is strongly preferred.
  3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  4. Knowledge of CRM is preferred.
  5. Able to work flexible hours including nights, weekends and holidays.
  6. Ability to work well on a team and independently.
  7. Ability to manage specific processes and tasks in the department under supervision.

Education

Bachelor’s degree or equivalent experience preferred.

Experience

1-2 years of service or sales experience strongly preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically 8:00 AM-5:00PM Monday-Friday. In addition to working office hours’ staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $10.00/hour?
3. Do you have previous event, administrative, and customer service experience? If so, how many years?


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Sales, Service, & Marketing: Game Operations/Presentation
Action Pack Member (Promo Team) - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Action Pack Member (Promo Team)

Department: Live Programming & Entertainment

Reports to: Game Presentation & Production Supervisor

FLSA Status: Part-Time/Temporary/Non-Exempt

Date Modified: 8/11/2016

Position Summary/Objective: Individuals in this position will be responsible for high energy crowd interaction, live promotions, concourse activities, and act as Ambassadors while welcoming our guests as they access Target Center on all Timberwolves home games.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Activate on-court promotions, t-shirt tosses, seat giveaways, halftime acts, mascot skits, and other in-arena game night activities.
  2. Engage guests with energy and enthusiasm throughout the game.
  3. Welcome and direct fans to the primary arena entrances and access points.
  4. Perform at external or internal Live Programming & Entertainment Department events.
  5. Assist with other game night elements as needed.

Knowledge, Skills, Abilities & Other:

  1. Strong verbal communication skills required.
  2. Ability to work flexible hours including nights, weekends and holidays.
  3. Ability to work well on a team and independently.
  4. Ability to engage well with others.
  5. Ability to respond to any situation quickly and professionally     

Experience: Athletic, cheer, pep-squad, theater, improvisation, dancing experience etc., is preferred. Previous customer service or hostess experience is a plus but not required. 

Education: Pursuit of Bachelor’s degree or equivalent experience is a plus but not required.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates during Timberwolves and Lynx home games. Work is both sedentary and active in nature. The position operates out of an administrative office and a sports arena. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. The noise level is loud during events. During events work is generally performed on the main court, around the concourse and bleachers/steps, as well as in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. The employee may remain in stationary position for periods of time and is frequently required to ascend and descend bleachers/steps and traverse quickly around the arena on event days and potentially non-event days. Staff will frequently move boxes and equipment each game night weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $12.00/hour?


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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Inside Sales Associate

Department: Inside Sales

Reports to: Manager of Inside Sales

FLSA Status: Full Time/Temporary/Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.
  2. Actively prospect and research new sales leads.
  3. Proactively work to create new revenue opportunties with existing customers through ticket plans, referalls, and the seat relocation program. 
  4. Meet and exceed weekly and monthly sales goals.
  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  7. Document all communication with clients in CRM.
  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 
  9. Provide excellent service through phone calls, emails, written communication and in-person visits in the office and at special events. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Experience: Previous sales experience is preferred.

Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Pillars of success with the Timberwolves & Lynx – 

  • Culture:  We are passionate about providing a fun and rewarding environment to work in while also providing growth opportunities both inside and outside of the Timberwolves & Lynx.  
  • Accountability: We hold people accountable, expect fair play, and foster a culture of trustworthiness. We are responsive to others. We uphold the highest standards of ethics and act with integrity.      
  • Innovation: We strive to be disruptive to traditional modes of thought, to question assumptions and to think critically and strategically. We like to challenge ourselves and to be challenged. We are known for driving profitability and creating memorable experiences in new and unexpected ways.We use cutting-edge technology and analytics to achieve our goals. 
  • Commitment: We are committed to making our team and our community proud and strong. We support, trust and encourage one another. We strike a balance between collaboration and accountability while challenging each other to strive for greatness within our industry.
  • Growth: We provide the best training avenues internally and externally to allow our staff to continue learning best practices in the industry and grow into true sales professionals.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Are you comfortable working for $10.00/hour?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Events - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Account Executive, Group Events

Department: Group Events

Reports to: Manager of Group Events

FLSA Status: Non-Exempt

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas focusing on creating and selling group events/group experiences through group ticket inventory.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Top priority is to sell group tickets as well as full and partial season memberships and premium seating.
  2. Generate new sales revenue in full and partial season memberships by researching individuals, companies and industries.
  3. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  4. Expectations are 250 calls, 10 appointments set and 5 completed appointments every week.
  5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  6. Document all communication in CRM.
  7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Veritix is preferred.

Experience: Minimum one (1) year of sales experience is preferred. Customer service experience strongly preferred.

Education: Bachelor’s degree or equivalent combination of education and experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of business practices within professional sports preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?


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Sales, Service, & Marketing: Database Marketing/Analytics
Director, Corporate Partnership Analytics - Monumental Sports & Entertainment (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: This position will be responsible for overseeing Corporate Partnership strategy and analysis efforts for Monumental Sports & Entertainment. They will work closely within the Business Intelligence team as well as Corporate Partnerships, Ticket Sales & Service, Marketing and Arena Operations to provide data-driven strategies for existing and potential partners. This position will drive increased revenue efforts by delivering analysis and supporting messages within all aspects of the Corporate Partnership Sales and Activation efforts. 

Responsibilities:

  • Oversee Corporate Partnership research and analytics efforts across pricing, packaging, reporting and evaluation
  • Utilize data and other resources to establish pricing and packaging opportunities for Corporate Partnership presentations
  • Develop and ensure that proper procedures are established at all phases of Corporate Partnership strategy and research including, but not limited to, execution of owned assets, reporting methodologies, and evaluations
  • Serve as a subject matter expert in Corporate Partnership sales and activation meetings with prospective and existing clients
  • Manage team responsible for executing RFPs, research requests and evaluation reports
  • Oversee research efforts across all area of Monumental Sports & Entertainment, including but not limited to Ticket Sales & Service, Corporate Partnership, Marketing, and Community Relations
  • Work with third party vendors to manage research sources, surveying tools and other new initiatives
  • Oversee Monumental Rewards fan loyalty program. Including identifying enhancement opportunities, Corporate Partner Integrations, strategic vision, user growth and engagement as well as catalog content
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree
  • Minimum four (4) years of experience with KPI development and report/dashboard building
  • Minimum of two (2) years staff management experience preferred
  • Proficiently experienced with Microsoft Suite
  • Excellent organizational and communications skills, with strong strategic thinking, attention to detail and an ability to work both independently and in teams
  • Maturity, professionalism, and a strong work ethic are essential
  • Effective oral and written communication skills
  • Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment
  • Ability to work extended hours, including evenings and weekends as necessary
  • Able to develop and maintain successful working relationships
  • Able to act according to the organizational values at all times

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Marketing
Senior Marketing Director - NBA Team (New York, NY)

We are looking for a passionate and driven Senior Marketing Director to join our team at our NY based venue. The Senior Marketing Director will be responsible for assisting in all applicable marketing functions related to the organization. The incumbent must possess great energy, organizational skills, and excellent communication skills. He/she must excel in a fast paced environment, and be comfortable working outside of traditional business hours for both our NY based venue and other affiliated facilities’ events (primarily also based in NY).

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages and coordinates marketing, advertising, and promotional activities including print, electronic, social media and direct mail outlets for the organization;
  • Assists and implements the development of media/marketing plans for the organization franchises and other affiliated properties;
  • Establishes and maintains relationships with the community, media, strategic partners and industry influencers;
  • Manages the marketing budget while delivering marketing programs and platforms within the aforementioned fiscal budget;
  • Liaises with media, including broadcast partner and advertising partners;
  • Serves as marketing liaison to team’s Partnership Marketing department to create value for team’s sponsors through marketing initiatives for the organization and properties;
  • Serves as the marketing liaison to the team’s Group Sales department to help drive group ticket sales through marketing initiatives;
  • Provides direction to the marketing team for implementation of all internal marketing assets surrounding presale, on sale, and continued promotion of an event;
  • Responsible for proactively utilizing new technologies and platforms to promote a brand presence and increase corporate revenue.  Items might include but are not limited to website maintenance, mobile applications, social media and digital technologies;
  • Creatively and analytically recognizes opportunities to receive publicity and promotes a positive brand image;
  • Other duties as assigned by the Marketing department.

QUALIFICATIONS

Education and/or Experience

  • Bachelor’s degree required;
  • Minimum of 10 years of advertising/marketing experience;
  • Sports and/or venue industry experience preferred.

 Knowledge/Skills/Abilities

  • Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
  • Must have truly outstanding customer service and interpersonal communication skills;
  • Must have good decision-making skills, solid judgment and interpersonal effectiveness;
  • Must be self-directed and able to work independently;
  • Must be flexible and reliable team player, both within own department and within company as a whole;
  • Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;
  • Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
  • Must have the ability to maintain an impeccable professional appearance.

WORKING CONDITIONS

 Travel Requirements: Infrequent Traveler (<5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

                       

Work Environment:

The incumbent primarily works in an office environment, however, is expected to attend concerts, family shows, sports and other events taking place on weekends and holidays. 

 


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Sales, Service, & Marketing: Ticket Sales
Group Sales Specialist - New York Knicks/New York Rangers/New York Liberty (New York, NY)

RESPONSIBILITES

The Group Sales Specialist generates group ticket and Lounge revenue utilizing aggressive and targeted outbound efforts for all MSG Sports events (New York Knicks, New York Rangers, New York Liberty and Sports Property Events) as well as other sales products including, but not limited to MSG Entertainment (Radio City Christmas Spectacular, etc), Westchester Knicks and Nightly Suite rentals. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve.

  • Revenue generation across all properties
  • Servicing of accounts to provide an unsurpassed customer experience
  • CRM/ Archtics and other technology utilization to accurately track, forecast and manage client base

REQUIREMENTS:

  • Prior successful sales experience with proven track record of results
  • Positive, motivated personality with initiative to grow career on revenue generating side of business
  • Team player with ability to multi-task through selling multiple properties
  • Excellent communication skills, both verbal and written
  • Ability to use computer and ticketing technology programs

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Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Sales - Northern Arizona Suns G League (Prescott Valley, AZ) - Northern Arizona Suns (Prescott Valley, AZ)

Job Purpose

As a member of the Northern Arizona Suns(NAZ) Sales team, you are responsible for generating new business revenue through full memberships, partial plans, group tickets and premium inventory via phone, face to face presentations and networking events.

Primary (Essential) Duties 
• Meet or exceed daily call (minimum 60) and appointment expectations
• Meet or exceed yearly sales goals
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill

Knowledge, Skills and/or Abilities

• Ability to work as a team player
• Proficient in basic computer software programs
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to present sales material to large groups and clients
• Bilingual/Spanish strongly preferred
 

Experience/Education Requirements

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field or equivalent experience
  • Previous Sports Experience a plus

Working Conditions and Physical Demands

  • Flexible schedule to include evenings, weekends, some holidays and some overtime on game days.
  • Traditional hours to be expected with occasional evenings and weekends on non-game days.
  • Ability to attend all home games

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1-2 years of sales experience?
2. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Ticket Sales Management
Director, Business Development - Northern Arizona Suns G League (Prescott Valley, AZ)

Job Purpose

As the Director of Business Development you’re responsible for all sales of New Memberships (Season Tickets) for the NAZ Suns as well as Partial Plans, Groups, Single Game Tickets and prospective Marketing Partners. You will be asked to build a Business Plan and execute all business development opportunities for NAZ Suns. Also, you’re responsible for leading the strategy around recruiting, training and developing our Sales Team in Northern Arizona. In addition, you are tasked with taking the lead on in game selling, and running new sales events as well as potential Marketing Partnership Opportunities.

Primary (Essential) Duties

  • Recruit, hire, train, coach & develop a staff of Account Executives
  • Attend appointments with staff in an effort to help drive new & retain revenue
  • Execute training exercises and activities on a daily/weekly basis
  • Lead sales phone calls for your reps in an effort to train them on best practices
  • Attend all Northern Arizona Suns games & handle all in game sales related activities
  • Responsible for researching and recommending new sales events
  • Attend team and community events for the purpose of maximizing sales opportunities
  • Assist in the production of all support materials for sales department.
  • Cross-training of other departments on sales related initiatives
  • Staff all sales tables & rep assignments for game and non-game day events

Knowledge, Skills and/or Abilities

  • Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred
  • Basic understanding of advanced analytics & variable pricing preferred
  • Ability to present in front of large audiences preferred
  • Passion for seeing others succeed, and growing careers
  • Passion for sports ticket sales a must
  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Excellent relationship building skills
  • Ability to work as a team player
  • Desire to manage & lead a team a must
  • First class recruiter

Experience/Education Requirements

  • Minimum of 4 years sports ticket sales/service related experience
  • Minimum of 2 years sales management experience
  • Bachelor’s degree or equivalent experience required

Working Conditions and Physical Demands:

  • Flexible schedule to include weekends, evenings, and  some holidays to meet business needs
  • Must be available for all NAZ Suns home games, along with outside appointments and events as scheduled
  • Reliable transportation to attend out of office appointments preferred

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Northern Arizona Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you the best candidate for this position?


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Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Analyst - Oklahoma City Thunder (Oklahoma City, OK)

The Business Intelligence Analyst will be a key team member that will develop the business intelligence and central intelligence platforms and participate in the management of Thunder marketing research technologies.  The Analyst will work as a strategic business partner, providing concise information and summaries to various departments.

Essential Duties and Responsibilities:

  • Manage the day-to-day business intelligence and central intelligence platforms for the Thunder organization by building visualizations, automated reports, and executive dashboards for the business office
  • Support the business development and marketing departments using tools such as Scarborough, Neilsen, Repucom, Omniture and other data sources as necessary
  • Measure marketing strategy effectiveness
  • Provide analysis for primary and secondary ticketing data
  • Manage reporting process for revenue driving areas of the organization including executive-level dashboard reports and ad hoc reports as deemed necessary by the Thunder’s Leadership Council
  • Work closely with multiple departments as this position will serve as an internal consultant regarding the use of analytical tools and visualization
  • Participate in various Customer Relationship Management (CRM) efforts including database management, business processes, lead scoring, renewal scoring, campaign management and others familiarization to Microsoft Dynamics CRM is preferred
  • Prepare and develop presentations regarding performance across all business segments
  • Perform customer research studies across all business segments including survey creation and analysis
  • Maintain good attendance and punctuality
  • Other duties as assigned

 

Qualifications and Requirements:

  • Bachelor’s Degree in a quantitative field (i.e. Math, Statistics or Economics) is preferred
  • Must possess exceptional analytical skills
  • Deep working knowledge of business intelligence software. Tableau is preferred
  • Proficiency in Microsoft Excel, Word and PowerPoint is required
  • Knowledge and familiarity with SQL
  • Knowledge of predictive modeling techniques such as regression analysis for customer profiling and segmentation, needs analysis, and other types of quantitative and qualitative campaign analysis techniques preferred
  • Proven working knowledge of ticketing and CRM systems as well as various software applications such as: spreadsheets, relational databases and statistical packages is preferred 
  • Experience with Archtics or other ticketing system is preferred
  • Strong communication skills, both verbal and written, including ability to communicate effectively with internal customers, outside agencies, organizations, and vendors with a strong customer service orientation
  • Ability to handle multiple projects, tasks and priorities
  • Ability to demonstrate strong team synergy
  • Strategic thinking required

This is a full-time, non-exempt position reporting to the Director, Business Intelligence & Ticket Strategy.

*The Professional Basketball Club, LLC is an Equal Opportunity Employer*


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Sales, Service, & Marketing: Community Relations
Director, Community Relations - Oklahoma City Thunder (Oklahoma City, OK)

Summary Overview:

The Oklahoma City Thunder strives to build, enhance, and sustain a professional, fan-oriented organization that provides an engaging NBA experience, first-class guest service and meaningful community leadership.  By joining our team, you will be part of an organization that values professionalism, mutual respect and kindness, as well as the talent you contribute. 

The Thunder’s community relations programs, events, and initiatives are designed to make a positive impact and build a loyal Thunder fan base through authentic, meaningful engagement with individuals and organizations throughout our market. 

The Thunder Cares platform echoes our organization’s core values and is an integral part of the Thunder’s DNA, supporting marketing outreach, ticket sales, new sponsorship opportunities, and player development, while helping to position the Thunder as a leader in the community. 

Programs include the Thunder Reading Challenge, which engages some 46,000 K-3rd grade students statewide; the Devon Thunder Explorers program, for which 30,000 students are registered; the Black History Heroes Challenge, which has seen nearly 3,000 entries over the years; the Rolling Thunder Book Bus, which has distributed nearly 140,000 free books since 2009; Thunder Fit clinics for people of all ages; Holiday Assist Season of Giving events; and much more. 

As the Director, Community Relations, you will be responsible for the daily leadership of the department, managing staff, programs, events, and initiatives that connect the team with its fan base and strive to make a positive impact on our community. This role requires successful coordination and communication with staff members from other departments throughout the Thunder organization, including sales and marketing, corporate communications, business development and basketball operations. In addition, you will contribute to building and fostering relationships with a variety of valued partners, including schools and non-profits, local government officials, corporate sponsors and representatives of the NBA league office.

Essential Duties and Responsibilities:

  • Oversee and ensure the success of the Thunder’s community outreach programs and events, providing direction for the logistics and execution of all Thunder player/coach participation
  • Supervise and provide constructive leadership for full time CR staff, leading department meetings, delegating tasks, setting deadlines, managing workflow, and providing support and development
  • Manage department budget and monthly events calendar
  • Assist the VP, Community Relations with annual budget and business planning 
  • Work cross-functionally with the Thunder Cares Foundation to execute foundation events and help grow philanthropic giving
  • Oversee and approve all internal and external communications involving Thunder outreach, including signage, flyers, email blasts, press releases, web content, etc.
  • Liaise with the NBA, providing information about the Thunder’s community engagement and ensuring timely participation in mandatory League initiatives
  • Maintain good relationships with stakeholders including civic partners, corporate sponsors, and vendors through timely responses to requests and inquiries
  • Help identify new opportunities to leverage the Thunder brand to create effective, measurable outreach programs
  • Serve as Thunder spokesperson for media and at events as needed
  • Prepare and make presentations at various speaking engagements as needed
  • Maintain good attendance and punctuality
  • Other duties as assigned

 

Qualifications and Requirements:

  • A passion for community service, and broad knowledge of non-profit organizations statewide
  • Bachelor’s degree preferred
  • At least 5-7 years of professional experience in community relations, nonprofit/foundation work, corporate philanthropy, or related field
  • At least 3 years’ experience supervising full-time employees
  • Bi-lingual in English and Spanish is a plus
  • Outstanding leadership and motivational skills and proven ability to lead by example
  • Must possess sound business experience 
  • Strong organizational and problem-solving skills
  • Detail oriented, with the ability to hone processes and manage multiple projects and deadlines
  • Event management and budget guardianship experience
  • Fundraising experience a plus
  • Demonstrated capability to achieve goals through effectively working with multiple departments and teams
  • Proven ability to adapt well to change and juggle competing demands in a fast-paced work environment
  • Excellent written and verbal communication skills, and exemplary brand ambassador skills
  • Good judgment and ability to maintain confidentiality
  • Highly proficient computer skills, including Word, Excel, Outlook and PowerPoint
  • A valid driver’s license and sound driving record are required
  • Willing and able to maintain a schedule with long and irregular hours, including regular office hours as well as evenings, weekends and holidays
  • Local and regional travel will be required, occasionally including overnight trips
  • Attend Thunder home games and company events as needed
  • Primary work location will be the Chesapeake Energy Arena in downtown Oklahoma City but out-of-office appointments and travel are expected as you engage with the community
  • Physical requirements of the position may include lifting 50 pounds and working or attending outdoor events that may include adverse weather conditions

This is a full-time, exempt position reporting to the Vice President, Community Relations.

 

*The Professional Basketball Club, LLC is an Equal Opportunity Employer*

 


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Sales, Service, & Marketing: Client Relations/Customer Service
Client Services Specialist - Orlando Magic (Orlando, FL)

JOB SUMMARY

 

Provide legendary customer service to Orlando Magic season ticket holders, the general ticket-buying public and all game day fans. Exceed expectations by acting as a proactive point of contact for all season ticket holders.  Assist with developing a long-term fan retention and growth strategy to reach or exceed annual stated season ticket holder renewal goal. 

JOB RELATIONSHIPS

  • Reports To:                             Client Services Manager                                               
  • Indirectly Reports To:             N/A    
  • # of Direct Reports: 

      • FT Staff:

      • PT Staff:

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  21-40
  • Event night responsibilities:  Yes
  • Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

Account Management & Retention

  • Serve as a single point of contact within the Orlando Magic for 300+ season ticket holders by answering questions and performing duties related to account service and retention.
  • Manage all elements of the automatic renewal process and renew 300+ season ticket holder accounts annually.
  • Foster and maintain positive relationships with client base through the execution of proactive and reactive client touchpoints including outbound phone calls, strategic email communications, and weekly in-game and out of office appointments.
  • Utilize all provided data and analytics on season ticket holders to proactively manage behaviors that drive long term retention
  • Encourage adoption and utilization of the Orlando Magic app as an added value benefit to STH’s, and engage accounts with exclusive app opportunities that create long term affinity and retention
  • Effectively utilize CRM to achieve account touchpoint goals, including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
  • Execute legendary moments, including but not limited to post-game press conferences, anthem buddies, high-five fan squad and honorary captain, throughout each season to positively impact clients’ experience as an Orlando Magic season ticket holder.
  • Assist with the execution of all season ticket holder events, first year orientation, open practices, and milestone gift distribution.
  • Achieve additional revenue generation throughout the year via hospitality rentals, OMYF Gala and Golf Tournament Sales, ICON Suite membership sales, full and partial plan season ticket sales, etc.

  • In conjunction with Ticket Operations, manage the collection of all account payments, ensure timely payments, and establish action plans for delinquent accounts. 

General

  • Work all Magic home games and assist part-time staff at the Amway Center Guest Assistance booths on the concourse or in the Disney Atrium as needed.
  • Work with Fan Experience and Operations and all other game staff to develop and execute improvements to the game day experience for all fans.
  • Makes decisions guided by precedent and based on company policy.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

None.

QUALIFICATIONS

  • Bachelor’s degree preferred or equivalent work experience required. 

    • Minimum of two years of customer service related work experience required.

  • Archtics and CRM experience strongly preferred.

  • Sales experience strongly preferred.

    • Proficient in all Microsoft Office products and other related computer skills required.

    • Ability to meet tight deadlines and work well under pressure.

    • Strong organizational skills, time management skills and attention to detail required.

  • Strong verbal and written communication skills with an emphasis on business writing skills.

  • Ability to prioritize and manage multiple tasks/projects.

  • Ability to work independently without supervision, be self-directed and demonstrate initiative.

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

  • Exhibit good judgment and decision-making skills.

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.


Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Representative - Orlando Magic (Orlando, FL)

JOB SUMMARY

As a Ticket Sales Representative (TSR) you will be responsible for identifying new revenue opportunities and potential leads primarily through phone prospecting. You will work closely with the Client Services team to deliver the highest level of customer service. Finally, you will manage accounts ensuring accurate and timely documentation of records through various tools such as CRM.

JOB RELATIONSHIPS

    • Reports To: Ticket Sales Manager
    • Indirectly Reports To: NA
    • # of Direct Reports: 0
        • FT Staff:
        • PT Staff:

GAME/EVENT RESPONSIBILITIES

    • Game night responsibilities: Yes
    • Approximate number of games worked per season: 21-40
    • Event night responsibilities: No
    • Approximate number of events worked per season: 21-40

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ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Identify revenue opportunities to generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
    • Sell full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events primarily via:
        • Phone Prospecting
        • Onsite during Magic home games
        • In Arena Tours
        • Seeking and implementing sales and service best practices
        • Thorough data capture and personal database management (CRM)
    • Manage all season ticket/partial plan accounts and work with the Client Services team to provide the highest level of customer service throughout the season.
    • Meet with Ticket Sales Manager regularly producing accurate updates on prospecting activity, sales performance, and account management.
    • Work at Orlando Magic home games: staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
    • Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
    • Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
    • Attend and actively participate in daily and weekly department meetings.
    • Maintain accurate records of all prospecting activities and closed sales.
    • Maximize limited opportunities to prospect leads at outside events in conjunction with the marketing department.
    • Makes decisions with little or no choice as to the methods and procedures used in achieving results.
    • All other duties as assigned.

PHYSICAL REQUIREMENTS

none

QUALIFICATIONS

    • Bachelor’s degree preferred or equivalent work experience required.
    • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred.
    • Bilingual skills a plus.
      • Proficient in all Microsoft Office products and other related computer skills required.
      • Ability to meet tight deadlines and work well under pressure.
      • Strong organizational skills, time management skills and attention to detail required.
    • Strong verbal and written communication skills with an emphasis on business writing skills.
    • Ability to prioritize and manage multiple tasks/projects.
    • Ability to work independently without supervision, be self-directed and demonstrate initiative.
    • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
    • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
    • Exhibit good judgment and decision-making skills.
    • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.

Note: This position was originally posted on the Orlando Magic employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Orlando Magic employment site.

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Sales, Service, & Marketing: Community Relations
50/50 Raffle Seller - Philadelphia 76ers (Camden, NJ)

Department: Community Engagement                                                         

Reports to: Community Engagement Coordinator

Classification: Hourly

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

Part-time 50/50 Raffle Seller

The primary role of the 50/50 Raffle Sellers is to sell tickets for the 50/50 raffle at all Philadelphia 76ers home games (pre-season, regular and playoffs).  The 50/50 raffle program is a new opportunity for the Philadelphia 76ers to fundraise for the Sixers Youth Foundation and its charitable partners, as well as introduce and educate Sixers fans of this exciting in-game activity. 

The mission of the Sixers Youth Foundation is to provide promising futures to our children through education, mentoring, and the life skills and values imparted by the transformative power of basketball.  50/50 Raffle Sellers report to the Community Engagement Coordinator. 

Examples of Duties/Essential Functions:

  • Actively sell, handle and distribute 50/50 raffle tickets using a mobile handheld or stationary device during and prior to Philadelphia 76ers basketball games
  • Effectively engage Philadelphia 76ers guests regarding the 50/50 Raffle and the Sixers Youth Foundation in a fast-paced environment
  • Accurately reconcile sales with cash and credit card totals per game
  • Effectively meet and exceed established sales goals
  • Present as a Philadelphia 76ers ambassador during games and get fans excited about purchasing
  • Other duties as assigned

Specific Qualifications/Abilities:

  • High School diploma or equivalent
  • Must be at least 18 years of age
  • Must have excellent customer service skills with the ability to interact with a large fan base
  • Excellent communication skills with an enthusiastic and professional attitude
  • Cash handling experience and management of cash and credit reconciliation a plus
  • Motivated and goal-oriented to reach or exceed sales milestones
  • Ability to work independently as well as in a team environment
  • Genuine enthusiasm for community involvement within the sports and entertainment world
  • Ability to work a flexible schedule, including nights, weekends and holidays as required
  • Must be able to work a minimum of 80% of Philadelphia 76ers home games at Wells Fargo Center
  • Ability to walk and/or stand for long periods of time
  • Ability to climb up and down stairs multiple times during shift


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Sales, Service, & Marketing: Corporate Sponsor
Corporate Partnership & Activation Associate - Philadelphia 76ers (Camden, NJ)

Department:  Corporate Partnerships and Activation                                                          

Reports to: Director, Corporate Partnerships

Classification: Full Time, Hourly

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Corporate Partnerships and Activation Associate will play a role in assisting with the development and implementation of custom oriented marketing approaches designed to develop long lasting relationships with local and national brands who will become corporate partners of the Philadelphia 76ers.  Although we are a collaborative environment, the Corporate Partnerships and Activation Associate must be a strategic and creative thinker, who is able to work independently and exercise excellent judgment in determining how best to execute our marketing goals.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

Responsibilities include, but are not limited to the following:

  • Assist in the development of customized and targeted marketing plans, proposals and presentations in furtherance of the 76ers’ strategies for optimizing revenue and profitability through enhanced corporate sponsorships and other relationships.
  • Prospecting and researching new potential partners
  • Working internally with the Partnership Coordinators, Marketing and Partnership Marketing team to create customized packages by market segment for clients.
  • Performing all other duties as assigned.

Qualifications (educational, experience and basic knowledge requirements):

  • College juniors, seniors, or graduate students.   
  • High attention to detail, organization and process.
  • Fluency in Microsoft Office (Outlook, Excel, Word and PowerPoint).

Special Position Requirement 

  • Flexibility in working extended hours including nights, weekends, and holidays as required.


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Sales, Service, & Marketing: Ticket Sales
Junior Sales Associate - Philadelphia 76ers (Camden, NJ)

Status: Fall 2017 Junior Sales Associate

Department: Ticket Sales & Service

Location: Philadelphia 76ers Front Office (Camden, NJ)

Dates: September 2017 – December 2017

Classification: Full Time, Seasonal Position (September through end of season)

 

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Internship program provides the nation’s top sports business students with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Internship program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected for the second consecutive year as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Requirements:

  • Minimum in-office time commitment of 35 hours per week
  • Current undergraduate student at an accredited college or university
  • Strong communication and interpersonal skills
  • Effective leadership and organizational skills
  • Superior problem solver, with ability to work independently
  • Ability to multi-task and handle multiple projects
  • Ability to work with deadlines
  • Ability to maintain a flexible work  schedule (weekend,holidays, evenings)
  • Coachable
  • Strong time management and organizational skills
  • Demonstrate an enthusiastic and outgoing personality
  • Passion for sales and desire to grow as a sales executive in the sports industry

Job Responsibilities:

  • Maximize revenue through the sales of Philadelphia 76ers tickets
  • Heavy outbound call focus making outbound calls daily to increase your sales pipeline
  • Sales presentation for external and internal face-to-face appointments
  • Manage and service assigned season ticket, partial and group accounts
  • Creating strong relationships with Season, Partial, and Group clients to promote yearly renewals
  • Assist in 76ers Sales, Service and other related events
  • Network, prospect and create new sales opportunities when and wherever possible
  • Must meet all pre-determined activity and sales goals by providing weekly sales reports to management

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please submit a video link with an elevator pitch on why you would be a good fit for the Philadelphia 76ers.


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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

General Description:

The Game Presentation Associate will assist the Game Presentation Department with development and implementation of all game day elements. Additionally, the candidate will contribute to the development and management of all Sixers games and entertainment groups. This is a full time, seasonal position (September through end of season).          

Essential Duties & Responsibilities:

1.     Learn and assist in writing the scripts for each home game

2.     Prepare Game Day documents for each home game

3.     Learn to plan and prepare the game-night activities for Philadelphia 76ers home games

4.    Assist in the development and coordination of all in-game elements including, but not limited to, talent bookings, acts for halftimes, in-arena promotions, pre and post game activities, anthems, mascot, dance team, game staff etc.

5.    Is involved with the creation and development of in-game and in-arena entertainment including on-court promotions, video pieces, fan interactive elements, mascot skits etc.

6.     Update/create spreadsheets for Game Presentation activities and operations

7.     Brainstorm with other members of Game Presentation department

8.     Help create new in-game contests, videos and other additions to enhance game presentation

9.     Participate in other events as appropriate during the internship term

10.  Perform objectives and projects as assigned

JOB QUALIFICATIONS & REQUIREMENTS:

  • Must be an undergraduate or graduate student to an accredited university or college
  • Highly organized with excellent administrative and time management skills
  • Able to meet tight deadlines and work effectively in a high pressure environment
  • Excellent people skills, with an ability to interact professionally with internal and external clients at all levels within an organization
  • Strong work ethic
  • Strong written and verbal communication skills
  • Ability to work effectively in team environment
  • Proficient with Microsoft Word, Excel, and Outlook
  • Self-motivated, organized, and detail oriented
  • Must have excellent communication skills
  • Creative and proactive problem solver
  • Excellent interpersonal skills
  • Eagerness to learn

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Sales, Service, & Marketing: Marketing
Writer/Brand Marketing Associate - Philadelphia 76ers (Camden, NJ)

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.


Department: Marketing

Reports to: Brand Marketing Manager

Classification: Full Time, Seasonal Position (September through end of season)

Responsibilities include, but are not limited to:

  • Collaborate with Senior Manager, Marketing Solutions on copywriting and copy editing for presentations and partnership pitches
  • Assist Corporate Partnership team in finding creative ways to sell an idea through mock-ups and presentations
  • Assist Marketing department with general office duties, development and implementation of marketing campaigns
  • Conduct research around brand and fan engagement platforms/activations
  • Assist with the organization and implementation of game night activities at each 76ers home game, as well as special game night promotions throughout the season including execution of fan giveaways
  • Support the Marketing team with daily activities, events, and projects

Qualifications:

  • Excellent written and verbal communication skills with emphasis in writing and editing
  • Applicants will be asked to provide writing samples
  • Current college student (junior or senior preferably) or recent college graduate from accredited college/university
  • Current major or undergraduate degree in marketing/journalism/communications or similar concentrations
  • Ability to work up to 40 hours/week
  • Exceptional work ethic and initiative, works well with a team, strong desire to succeed, professionalism


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Sales, Service, & Marketing: Ticket Sales
Sales Consultant - Phoenix Suns & Mercury (Phoenix, AZ)

The Phoenix Suns Legacy Partners are seeking a positive and motivated individual who is looking to be a future leader and sales superstar on the sales side of the sports industry. This individual will be a part of our New Business Team and groomed under the best sales training and development program in the sports industry. Through this 8-12 month career development program, Team Members will be given the tools to sell membership plans, mini-packages, groups, as well as our premium inventory via phone, face-to-face presentations, in-arena tours and out of office appointments. Each individual team member will be responsible for an individual goal, as well as a team goal. Our New Business Team acts as a training/feeder system towards Suns/Mercury/SES senior-level positions and focuses on personal and professional growth throughout the sports industry.

Primary (Essential) Duties 
•    100+ Daily phone calls
•    10+ Weekly booked appointments
•    5+ weekly completed appointments
•    Hit weekly and monthly sales goals

Knowledge, Skills and/or Abilities

•    Understanding of MS office
•    Computer proficiency
•    Individuals must also possess strong communication skills, comfort with cold calls 
•    A strong desire to start a career with a sound foundation in the sports industry
•    A high level of professionalism, competitiveness, strong work ethic, positive attitude, and an eagerness to learn are a must

Experience/Education Requirements

•    College degree or equivalent experience required
•    Sports related background is preferred

Working Conditions and Physical Demands

•    Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
•    Lift 50+ pounds and work sales tables during games. Standing for extended periods of time.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you right for this position?
2. Tell us about any previous sales experience (specifically sports related) that you have.


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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

Job Purpose

As a member of the Premium Sales and Service team, as an Account Executive your role is to produce new revenue at an elite level through outbound efforts including; prospecting, cold-calling, networking events, referrals, sales appointments, LinkedIn and other social selling. Your primary focus will be on selling new Premium Products to select categories (Courtside Seats, Club Seats, Theater Boxes, Suite leases and rentals).  You are also responsible for selling a “full menu” of options, including (but not limited to): Ticket Plans, Group Tickets, along with selling everything for the Phoenix Mercury, Arizona Rattlers and other events at Talking Stick Resort Arena.

In conjunction to producing new revenue, you will be responsible for servicing and re-enrolling a select base of accounts.

Primary (Essential) Duties

  • Meeting and Exceeding yearly sales goals
  • Building and fostering beneficial relationships with new and current members
  • Developing new business via phone sales and face to face presentations, both in arena and off property
  • Working during game nights – entertaining clients and answering customer service and sales questions
  • Attending team and community events for the purpose of maximizing sales opportunities
  • Seeking opportunities to prospect new clients
  • Creating opportunities for new business with existing customers
  • Pursuing prospective customers
  • Networking with the local business area to acquire new business

Knowledge, Skills and/or Abilities

  • Elite sales background, positive attitude, mindset to hustle, strong communication skills and eagerness to learn are a must
  • Excellent relationship building skills and managing multiple relationships at the same time
  • Strong communication skills, positive attitude, and an eagerness to learn are a must.
  • Ability to work as a team player

·         Proficiency in all Microsoft Office products such as: Outlook, Word, Excel

Knowledge of Ticketmaster, Archtics, Microsoft Dynamics CRM system(s) preferred

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience is required
  • Minimum of 3 years sales experience (premium sales experience preferred)

Working Conditions and Physical Demands:

  • Flexible schedule required to include evenings, weekends, holidays and some overtime to meet business needs.
  • Must be available for all Suns and Mercury home games, concerts and family shows, along with outside appointments and events as scheduled
  • Having reliable transportation in an effort to attend out of the office appointments and events as scheduled

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years sales experience (premium sales experience preferred)?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury (Phoenix, AZ)

 Job Purpose

Primary focus is on selling group tickets and VIP Packages for a wide variety of events and attractions:

  • Premier Sports Teams: Phoenix Suns (NBA), Phoenix Mercury (WNBA), and Arizona Rattlers (AFL)
  • Family Shows (Disney on Ice, Ringling Bros. & Barnum & Bailey Circus, Supercross, Monster Jam, etc.)

Group Sales Account Executives plan and coordinate large group events and theme nights, directed at generating ticket revenue. The selected candidate will make outgoing calls; set/attend sales-based appointments and presentations, in addition to working sales events and games. Account Executives will perform basic office functions as needed, and be challenged to create new ideas to increase sales.

Primary (Essential) Duties

  • Making sales calls from territory and category lists to area organizations and follow-up as necessary
  • Performing “event day” responsibilities, including entertaining clients and fulfilling large/theme group night commitments on weeknights and weekends
  • Contacting qualified and unqualified sales leads for new group and season sales
  • Managing and servicing existing group accounts
  • Handling customer service and ticketing issues of assigned group customers
  • Prospecting for new group clients
  • Attending/staffing numerous networking, marketing and community events

Knowledge, Skills and/or Abilities

  • Computer proficiency including Microsoft Outlook, Word, and Excel

Experience/Education Requirements

  • Bachelor’s Degree or equivalent experience 
  • At least one year of sales experience in a fast pace environment
  • Previous experience in Group Sales either with an arena or professional/collegiate sports team preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs.
  • Expected to work a majority of events/games.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer
M/F/D/V
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of sales experience? Explain.
2. Do you have previous experience in Group Sales either with an arena or professional/collegiate sports team? Explain.


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Sales, Service, & Marketing: Database Marketing/Analytics
Email Design Specialist - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

  • The Phoenix Suns seek an Email Design Specialist to oversee development, design and implementation of emails 

Primary (Essential) Duties

  • Management of email process from ideation/request to deployment
  • Execute front end email development experience utilizing strong HTML coding skills to produce best in class custom email designs
  • Manage all creative requests required for emails
  • Understand and analyze email performance metrics to adapt and adjust strategy as needed
  • Collaborate with other departments to understand needs and goals of email campaigns

Knowledge, Skills and/or Abilities

  • Strong HTML skills required
  • Knowledge of key email fundamentals: responsive design, CAN-SPAM compliance, deliverability, A/B testing, etc.
  • Strong strategic thinker with a creative mind
  • Experience working on web, mobile and desktop clients
  • Solid knowledge of cross-browser and email environments
  • Above average graphic design experience
  • Strong attention to detail
  • Demonstrated ability to collaborate with colleagues across multiple business areas

Experience/Education Requirements

  • Bachelor's degree required
  • 1-3 years successful experience using Eloqua (preferred) or similar email marketing platform
  • At least 1 year of front end email development experience
  • Experience managing privacy (CAN-SPAM, CASL) compliance preferred

Working Conditions and Physical Demands:

  • Traditional business hours with occasional weekends, evenings, some holidays and some overtime to meet business needs

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of one year experience using Eloqua (preferred) or similar email marketing platform?
2. Do you have a minimum of one year of front end email development experience?
3. Do you have experience managing privacy (CAN-SPAM, CASL) compliance?


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Sales, Service, & Marketing: Ticket Sales
Ticket Service Representative (TSR) - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The TSR will handle event ticketing for all arena sports, concerts and family shows.

Primary (Essential) Duties

  • Greet guests with enthusiasm as they approach the ticket window
  • Sell tickets using ticketing software for all Talking Stick Resort Arena events
  • Distribute will call ticket orders
  • Answer ticket office phone line
  • Perform assigned duties with a focus on excellent guest service

Knowledge, Skills and/or Abilities

  • Excellent customer service and interpersonal skills
  • Friendly, outgoing personality
  • Effective problem solving
  • Process and balance payments accurately
  • Spanish/English bilingual is a plus
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office applications

Experience/Education Requirements

  • Cash handling
  • Ticket office or retail experience is preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Majority of shifts begin at 4:45 PM
  • Ability to stand for extended periods of time
  • Must be able to work at least 60% of events each month

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about your cash handling experience.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your customer service experience.
4. Please tell us about any experience working in retail or a ticket office.


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Sales, Service, & Marketing: Community Relations
Community Relations Assistant- Part-Time - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

This part-time position will assist with the overall community relations initiative of the team, providing valuable experience in event planning and execution, working with non-profit organizations, developing volunteer events for Phoenix Suns Staff and many other everyday tasks within the community relations department. 

Primary (Essential) Duties

  • Support community relations department with the planning and execution of events in the community and at the arena
  • Overseeing all donation requests and fulfillment
  • Coordinating current and/or retired Suns player appearances
  • Obtaining autographs from Suns players
  • Maintaining inventory of autographed and promotional items
  • Responding to community requests for Suns support
  • Coordinating the organization’s Player Ticket Donation Program
  • Assist with the Phoenix Mercury community objectives throughout the year, but primarily during the NBA offseason.

Knowledge, Skills and/or Abilities

  • Experience coordinating special events
  • Excellent organizational and multi-tasking skills
  • Strong verbal and written communication skills
  • Knowledge of the NBA and Phoenix Suns is preferred
  • Experience in basketball preferred but not required

Experience/Education Requirements

  • 4-year college degree or equivalent experience

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Traveling to and from events required
  • Extended periods of standing
  • Some events may be outside and may be exposed to extreme temperatures

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about your experience working in a Community Relations department.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your experience coordinating events.


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Sales, Service, & Marketing: Corporate Sponsor
Partnership Marketing Manager - Portland Trail Blazers (Portland, OR)

As employees of the Portland Trail Blazers at the Rose Quarter, we create extraordinary moments for our guests through the relentless pursuit of being the top destination for sports and entertainment in the Northwest.

To support our pursuit, we are looking for a Partnership Marketing Manager,  who will develop and execute corporate partners account strategies and renewals while collaborating closely with our Sales Managers in cultivating existing and new business prospects.

You will be responsible for:

•Maximizing client partnerships through design, implementation and evaluation of strategic and measurable account marketing plans.

•Responding to client requests and identify opportunities to deliver against sponsor expectations  in a meaningful way.

•Developing holistic account plans individualized for each partner inclusive of strategies that align with partners objectives, activation timeline, implantation tactics, and creating measurable results.

•Driving account renewal strategy and process leveraging research, analytics, and identification of upsell.

•Maintaining day-to-day communication with partners and delivering exceptional customer service with an emphasis on building and sustaining relationships.

•Overseeing budgets for assigned accounts align with creating and presenting annual reports to clients.

•Participating in the planning and execution of events that affect the department as a whole.

You are qualified if:

•You hold a 4 year degree in Marketing, Sports Marketing,  Sports Management or related field.

•You have a minimum of 3 years experience in a related industry with emphasis in Sports Marketing, Media, and Advertising preferred.

•You are experienced in evolving activation and fan engagement assets into partnership packages.

•You maintain current, reliable knowledge of industry and marketplace.

•You possess influencing, negotiation and presentation skills.

•You are amazing at building and maintaining relationships.

If this opportunity feels like the type of job you’re passionate about, and it fits with your skills and experience, take the next step to apply.

Offers of employment will be conditioned on an individualized assessment of background check results after a conditional offer is made.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this role?
2. How do you anticipate you would best be able to contribute to the team?


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Sales, Service, & Marketing: Client Retention/Customer Service
Season Ticket Services Manager - Portland Trail Blazers (Portland, OR)

As employees of the Portland Trail Blazers at the Rose Quarter, we create extraordinary moments for our guests through the relentless pursuit of being the top destination for sports and entertainment in the Northwest.

To support our pursuit, we are looking for a Season Ticket Services Manager. The individual selected for this position will provide extraordinary customer service through proactive and reactive relationship building strategies that focus on increasing season ticket holder loyalty, customer satisfaction and retention rates.

 You will be responsible for:

  • Revenue goals associated with a defined base of existing season ticket holders including; renewals, referrals, add-ons and upgrades.
  • Providing exceptional customer service while developing strong relationships with accounts and delivering customized communications, events, programs and benefits to the Trail Blazers most important fan.
  • Maintaining ongoing communication with client base through a variety of channels, including but not limited to, phone and emails in an effort to build strong relationships.
  • Understanding changing demographics, preferences, needs and wants to define account base by utilizing inventory management systems, CRM and Trail Blazers web properties.
  • Working a rotation of assigned locations such as box office and game headquarters during home games along with retention events setup for specifically for season ticket holders.
  • Assisting in the development and delivery of customized programs, benefits, events and communication plans designed with the desired outcome of building loyalty.

You are qualified if:

  • You hold a 4-year degree in a customer service related field OR equivalent experience.
  • You have a minimum of 2 years’ experience working in a sales, customer facing or similar position.
  • You have a demonstrated history of success in providing exceptional customer service and building strong relationships
  • You possess excellent communication skills and the ability to effectively turn conflict into collaboration.
  • You have strong technology skills with proficiency in Microsoft office applications and experience using inventory management or CRM software.
  • You are willing and able to work a flexible scheduled that includes evenings, weekends, and holidays.

If this opportunity feels like the type of job you are passionate about, and it fits with your skills and experience, take the next step to apply.

Final offers of employment will be conditioned on a successful drug screening and an individualized assessment of background check results after a conditional offer is made.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this opportunity?
2. Are you willing to relocate?
3. What are your salary needs?


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Sales, Service, & Marketing: Database Marketing/Analytics
Manager, Fan Analytics & CRM - Sacramento Kings (Sacramento, CA)

Department: Strategy & Analytics

Reports To:  Vice President, Product Development & Analytics

FLSA Status: Exempt

Position Summary:

The Kings organization prides itself on continuous improvement, constantly looking to transform and evolve every aspect of the way sports teams do business.  To that end, the team is growing its Business Strategy & Analytics group, which is tasked with harnessing the power of data, applied analytics, and technology to drive improved decision-making across all key business functions.  The Manager, Fan Analytics & CRM role would be expected to dive right in and provide data-driven insight to guide key business decisions (e.g., customer segmentation, marketing automation, ticket sales strategy).  With a brand new downtown arena (Golden 1 Center) and surrounding downtown development on the horizon (DOCO), this role extends far beyond the business of basketball and will provide exposure to a broad range of functions and business units.     

Key Responsibility Areas:

  • Directly inform marketing, sales, and business operations functions to help:

    • Increase paid ticket sales, sponsorship revenue, sponsorship activation, and concert revenue
    • Improve tailoring of marketing and sales efforts by deepening understanding of fan segments and individual fans
    • Leverage technology to enhance fan experience
    • Grow ancillary revenue streams (merchandise, food & beverage, parking, etc.)
  • Develop and execute strategy for best-in-class CRM and marketing automation

    • Own CRM infrastructure, integrations, and reporting
  • Conduct quantitative analysis on customer segmentation for both the Sacramento Kings and Golden 1 Center (concerts, shows, and events)

  • Develop financial models and conduct analysis to evaluate new business opportunities for the Sacramento Kings; spearhead cross-functional teams to execute against those strategies

  • Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives

  • Collaborate with all business functions and provide support by developing data-driven strategies and recommendations that help them meet and exceed business targets

  • Work directly with Senior Executives within the organization to identify key business opportunities and address critical business challenges

Required Qualifications:

  • 3-5 years of work experience in a fast-paced, data-driven environment

  • Bachelor’s degree in business, computer science, statistics, mathematics, physics, engineering, or other quantitative field

    • (Preferred) Advanced degree in business, computer science, statistics, or mathematics

  • 1+ years of relevant experience with CRM management

    • (Preferred) 2+ years of CRM management experience, specifically with Salesforce Sales Cloud

  • Proficiency with Microsoft Office Suite

  • Strong quantitative, financial, and modeling skills, including experience with SQL and relational databases

    • (Preferred) Demonstrated ability to design and implement statistical models in R and/or Python

  • Strong communication, prioritization and organization skills

  • Demonstrated ability as a creative, effective problem-solver

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed

  • Ability to deliver as both a detail-oriented analyst and executive-level strategist

  • Comfort and professionalism working with Senior Executives

  • Candidate should be: a self-starter, independent, a creative thinker, ambitious, result-oriented

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. What are your salary requirements?


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Sales, Service, & Marketing: Sponsorship Services/Activation
Partner Account Manager - Sacramento Kings (Sacramento, CA)

The NBA’s Sacramento Kings are looking for a Partnership Account Manager to create long-term, trusting relationships with our corporate partners. The Account Manager’s role is to oversee a multi-million dollar portfolio of assigned corporate partners, manage the work of account coordinators and actively develop new business from existing clients

Account management responsibilities include developing strong relationships with corporate partners, connecting with key business executives and serving as a respected sports marketing consultant. Account Managers also execute on partner marketing objectives and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Marketing, Game Operations, Ticket Sales and Arena Operations) to execute on partner objectives. This position may require occasional travel.

If you have 5-10 years of account management experience, are familiar with sports marketing, have a flair for client communication and understand the power of brand activation, we’d like to meet you. Ideally, candidates for this role will know how to influence stakeholders, manage a mix of corporate accounts and deliver strong promotional campaigns through effective partner activation.

Ultimately, a successful Account Manager should collaborate with the management team to achieve sales goals while keeping our clients satisfied and engaged with the Kings franchise.  


Responsibilities

  • Serve as the lead point of contact for all partner account management matters and often be the face of the company to many clients

  • Build and maintain strong, long-lasting partner relationships

  • Develop trusted advisor relationships with key account stakeholders

  • Negotiate contracts and close agreements

  • Lead, train, and manage junior members of the account team

  • Ensure the timely and successful delivery of contracted marketing solutions according to customer needs and objectives

  • Clearly communicate the progress of marketing initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales and activation goals

  • Co-develop and track key account metrics against partnership goals (e.g. brand awareness, traffic drivers, opt-ins)

  • Prepare reports on account activity, growth and renewal risk assessments

  • Collaborate with sales team to identify and grow opportunities

  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Adaptable/Flexible personality

  • Proven work experience as a Client  Account Manager, Sales Account Manager, Junior Account Manager or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Solid experience with CRM software (e.g. Salesforce, KORE), Channel 1 and PowerPoint.

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Excellent listening, negotiation and presentation abilities

  • Strong verbal and written communication skills

  • BA/BS degree in Marketing, Business Administration, or relevant field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Please tell me your experience managing corporate partner accounts?
3. Please tell me your sales experience.
4. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development.  Account Executives will receive 2 weeks of the industry’s best sales training and on-boarding program to help prepare them for success.

Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales and product training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Account Executives will have the opportunity to utilize the new multi-million dollar downtown Experience Center when hosting prospects at VIP events and Tours.

The Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more!

The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, and highly rewarding work environment.

Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Corporate Sponsorship Sales Department Management
Corporate Development Manager - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership from the NBA’s Sacramento Kings has taken over and the sports world is buzzing.  In a community featuring a growing tech industry, superb recreation, and a thriving arts & culture scene, Reno has only begun to scratch the surface of what the next decade will bring. The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of Northern Nevada’s growing economy.

Capsule Position Description:  Responsible for generating new business revenue through premium sales and corporate partnerships for the Reno Bighorns. Position will also oversee a portfolio of assigned corporate partners and actively develop new business from existing clients.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more

Key Responsibility Areas (KRA’s):

  1. Prospect new business within assigned categories.
  2. Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and potential partner presentations and proposals.
  3. Negotiates and finalizes the contractual process
  4. Pro-actively provide service to partners and potential partners by identifying, addressing and exceeding expectations while maximizing value and ensuring return on objectives.
  5. Serve as the lead point of contact for all partner account management matters and often be the face of the company to many clients.
  6. Ensure the timely and successful delivery of contracted marketing solutions according to customer needs and objectives
  7. Meet all daily and weekly goals as it relates to activity levels (calls, appointments, prospecting, etc).
  8. Meet and exceed all weekly, monthly and annual goals related to new business and retention.
  9. Generate qualified leads via outbound phone calls, face-to-face meetings, in-game entertainment and networking.
  10. Develop and maintain updated, concise weekly sales reports for all Premium Products and Corporate Partnerships.
  11. Involvement in game day activities, promotions and sales for all events.
  12. Facilitate special projects as assigned.
  13. Additional related duties as assigned.

Qualifications and Requirements:                   

  • Bachelor's degree (B. A.) from a four-year college or university; and a minimum of two years related experience.

  • Previous sales experience a must.

  • Familiarity with the Northern Nevada market strongly preferred.

  • Experience pitch 5-6 figure deals.

  • Must be able to develop and maintain corporate relationships, with senior level managers/clients.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must be highly organized with ability to multi-task.

  • Must have strong interpersonal communication skills.

  • Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.

  • Strong customer service and interpersonal skills.

  • Must be proficient in Salesforce, Archtics, MS Word, Excel, PowerPoint and Outlook.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why are you interested in this position?
2. Tell me about your previous sports sales experience (specifically premium products and partnerships)?
3. What are your salary requirements?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings and Reno Bighorns (Reno, NV)

Company Summary: The Sacramento Kings and Reno Bighorns are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing.  In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Bighorns and Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new era of the organization.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets for the Reno Bighorns. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.

The Reno Bighorns and Sacramento Kings have been recognized as Social Selling leaders in the industry and success in this position is enhanced through Sales 3.0 with Premium tools such as:
Salesforce
LinkedIn Sales Navigator
ToutApp
DialSource
OneMob and many more


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by the Bighorns and Kings
• Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, Reno Bighorn in-game initiatives and Bighorn events
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is earliest date you would be available to start?
2. Why do you want to work for the Kings?
3. Why do you want to work in sales?
4. What professional qualities or professional experiences can you provide that is relevant to this position?
5. Rate the following three characteristics (Confidence, Competitiveness and Team Player) in order 1-3 and tell us why?
6. What are your career goals 5 years from today?


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Sales, Service, & Marketing: Ticket Sales
Account Executive, Premium Sales - South Bay Lakers (El Segundo, CA)

As a member of the Premier Client Services team, as an Account Executive your role is to bring in new ticket sales revenue for the company through outbound cold calling, sales appointments, events, referrals, prospecting or any other means necessary. Your primary focus will be on selling new Premium Products to select categories (Courtside Seats & Party Suite Rentals), you are also responsible for selling a “full menu” of options, including Season Tickets, Partial Plans, and group tickets.

Primary (Essential) Duties

  • Meeting and Exceeding yearly sales goals
  • Building and fostering beneficial relationships with new and current accounts
  • Developing new business via phone sales and face to face presentations, both in arena and off property
  • Working during game nights – entertaining clients and answering customer service and sales questions
  • Attending team and community events for the purpose of maximizing sales opportunities
  • Seeking opportunities to prospect new clients
  • Creating opportunities for new business with existing customers
  • Pursuing prospective customers
  • Networking with the local business area to acquire new business

Experience/Education Requirements:

  • Bachelor’s Degree or equivalent experience is required

  • Minimum of 1 year sports ticket sales experience (premium sales preferred)

· Flexible schedule required to include evenings, weekends, holidays and some overtime to meet business needs.

· Must be available for all South Bay Lakers’ home games, along with outside appointments and events as scheduled

· Having reliable transportation in an effort to attend out of the office appointments and events as scheduled


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Sales, Service, & Marketing: Digital/New Media Sales
Digital Media Coordinator, New Media - Seasonal/No Benefits - South Bay Lakers (El Segundo, CA)

Job Title: Digital Media Coordinator, New Media - South Bay Lakers

Reports to: Director, New Media

Departmental Goal: To build South Bay Lakers brand affinity and the future fan pipeline by creating daily, engaging team content and leveraging digital platforms, while also helping other departments reach fans and publish their content via digital platforms.

Position Summary: The South Bay Lakers Digital Media Coordinator will work with the Lakers New Media department to create and execute the digital content for the South Bay Lakers. The coordinator will plan, create, and post all content for South Bay Lakers digital properties including SouthBayLakers.com, mobile app and social media. This position also coordinates with other South Bay Lakers departments including ticketing, game operations, facilities, media relations, and basketball operations to create digital content.

This position requires a broad scope of digital skills, including videography/editing, HTML/CSS coding, and graphic design. A successful candidate is committed to creating quality content for all facets of the South Bay Lakers, while seeking innovative ways to improve the South Bay Lakers digital presence.

Key metrics used to evaluate performance:

  • Quality growth on social media channels (e.g. retweets, likes, etc.)

  • Execution of daily content plan

Essential Functions (Duties & Responsibilities):

  • Design and implement overall content plan and strategy for South Bay Lakers digital platforms

  • Work with the Director and Manager of New Media to develop long-term strategy for South Bay Lakers’ digital media development and presence, including standards and guidelines for content based on business goals and input from stakeholders

  • Stay on top of emerging social media trends and appropriately integrate new opportunities into the South Bay Lakers digital presence

  • Own the day-to-day management of the South Bay Lakers social media community across Facebook, Twitter, Instagram, Snapchat, and other emerging social platforms

  • Maximize any/all media opportunities and access to team assets, events, and activities to develop great content

  • Manage calendar of posts for all South Bay Lakers social accounts, balancing content and promotional posts

  • Work with other New Media members to post content across all South Bay Lakers digital platforms in a timely, engaging manner

  • Assist in conceptualizing, planning, shooting, and editing of video for all digital platforms, on-demand and streaming

  • Assist in content creation for South Bay Lakers digital and mobile properties and updates using various CMS, free­ coding HTML and CSS

  • Write creative, engaging copy appropriate for fast-moving social media, formatted micro-content

  • Analyze and measure the effectiveness of social media content

  • Work cross-functionally with other departments to develop and publish digital posts

  • Work with Graphic Designer to ensure a consistent look and feel across all South Bay Lakers digital properties by promoting uniform fonts, formatting, icons, images and layout, and creating appropriate templates to assist content authors

  • Assist in working with NBA's Interactive Services team on site troubleshooting, maintenance and/or enhancements

  • Conduct quality assurance testing for content and features

  • Take and post real-time photos at events, as necessary  

  • Assist with Lakers social media and other special projects, as needed

Education (Required/ Preferred): Bachelor’s degree (required)

Previous experience:

  • A minimum of one (1) year developing a multi-faceted digital strategy

  • A portfolio of social media content that demonstrates follower engagement, creativity, excellent copy skills, and brand integrity

  • Past experience with sports photography (preferred)

  • Past experience managing a team in a fast-pasted environment (preferred)

Technology Capabilities:

  • Expert knowledge of all social media platforms

  • Familiarity with HTML/CSS and website design/development

  • Familiarity with photography and videography techniques and equipment

  • Adobe Creative Suite

  • Audacity, Soundcloud, and/or other tools for editing audio

  • Drupal/Wordpress (or other content management systems to build amazing digital experiences)

  • Video editing tools/Adobe Premiere/After Effects

  • Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)

Knowledge, skills, abilities:

  • A passion for basketball and professional sports, with an understanding of other sport cycles and operations

  • Ability to operate at the speed of social media and 24-hr news cycle

  • Detail oriented, organized, with the ability to prioritize

  • Fast-paced decision making capabilities – always operating with immediacy and relevancy to give fans a real-time experience

  • Demonstrated ability to present the utmost professionalism and highest ethical code

  • Excellent writing skills with an eye for grammar, spelling, and thoughtful story creation

  • Outstanding interpersonal skills and the ability to collaborate well with (and in some cases manage) a team

  • Previous experience working with celebrities or professional sports players

Physical Demands: Up to over 14 hours of walking and standing on game days

Location: El Segundo (office M-F), plus other occasional off-site events

Travel: Up to 5% of the time (occassional road trips)

Hours: This position requires constant attention due to the continuous nature of the news cycle. Regular office hours (9am- 5:30pm M-F), plus overtime is mandatory; must be available to work evenings, weekends and holidays to complete deadlines as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your proficiency and experience with HTML/CSS. Include URL’s of samples of your work.
2. Please list URL’s of social posts you have created on behalf of an organization or social accounts you have managed.
3. Please list URL’s of videos you have shot/edited.
4. Please provide examples of graphics you have created.
5. Please list URL’s of any writing samples.
6. What tone do you think South Bay Lakers should have on social media?
7. What stories do you want to tell?
8. You’re a minor league team in a major league city, how do you break through?


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Sales, Service, & Marketing: Ticket Sales
Account Executive - Season Subscription Sales - The Madison Square Garden Company (New York, NY)

Job Description:

The Account Executive Season Subcription Sales is responsible for selling season subscription and partial season subscription plans for MSG’s three sports franchises – the Knicks, the Rangers and the Liberty. Account Executive will maximize subscriptions revenues for MSG Sports franchises through year-round direct sales efforts to obtain new subscription and partial subscription accounts as well as develop new streams of revenue through creative interpretation of company assets or potential new assets, programs or events. In addition, the Account Executive will execute sales plans and generate revenues for other specific MSG sports and entertainment properties, particularly “VIP” programs.

Job Qualifications:The ideal candidate will have experience in a sales environment, preferably within the sports or entertainment industry. The candidate will be expected to maximize revenue generation through year round direct sales efforts to sell season subscription and partial season subscription plans. The candidate will also be expected to cultivate new business opportunities and new revenue streams through the creative use of marketing, promotions, special events; etc. Must have familiarity and skill in handling client service issues as well as managing affairs with potential new corporate, group, and personal clients from the general public. Strong relationship building abilities and communication skills a must. Ability to operate specific ticketing and database management systems a plus. Technical proficiency with PC’s, MS Office (Excel, & Power Point) is required.


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Sales, Service, & Marketing: Promotions
Junior Jazz Intern - Utah Jazz (Salt Lake City, UT)

Job Summary:

The Junior Jazz intern will work as a member of the Youth Programs Department throughout the 2017-18 Utah Jazz Season. They will have the opportunity to assist in a variety of different events.

Primary Duties:

• Assist at Junior Jazz activities

• Distribute Junior Jazz supplies to all Jr. Jazz groups

• Assist on Junior Jazz nights at Jazz games

• Assist in filling Junior Jazz voucher orders

• Assist with Junior Jazz player appearances

• Other duties as assigned

• Be a student, be a teacher, be a leader

• Be a good teammate, contribute positively to a winning culture, and be respectful.

• Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do

• Protect the legal, financial, and moral well being of the company

• Exemplify the Larry H. Miller Group of Company values

Qualifications:

• Ability to speak in front of large groups of people

• In depth knowledge of rules and basics of basketball

• Experience working with kids

• Available to work various shifts including nights, weekends, and holidays

• Must have excellent follow through skills

• Must be able to work at all Jazz home games

Physical Requirements:

• This person must be able to communicate and express themselves both written and verbally

• This person must be able to observe, inspect, estimate and assess

• The person must be able to sit or stand for long periods of time

• This person must be able to lift 20 lbs.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and LHMSE reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.


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Sales, Service, & Marketing: Game Operations/Presentation
Manager, Game Presentation - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Capital One Arena in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: Focus on the management of part-time Game Operations staff, anthems, halftime acts, and game day departmental needs to ensure an efficient and productive process.

Responsibilities:

  • In partnership with the Senior Director of Game Presentation, direct and produce Game Presentation for all Wizards home games.
  • Assist with crafting and developing game day and event show content, organizing run-of-show and script writing
  • Assist with floor direction and stage management for all Wizards home games, including leading game day staff
  • Coordinate logistics for all halftime entertainment, anthems, and other special entertainment for Wizards home games.
  • Collaborate with the Game Presentation Senior Director and Corporate Partnerships department on developing content to improve the team brand and meet partner objectives.
  • Maintain master schedule of game night activities, including preliminary, back-stage, and in-game activities in relation to the Wizards.
  • Responsible for all inquiries, bookings, and game-day scheduling and assignments for Game Operations staff.
  • Work closely with Game Operations interns to ensure that they remain on task in preparation for upcoming games.
  • Act as liaison with Game Entertainment Coordinator for all game night staff, including Power Pack, Game Operations staff and other entertainment acts, interns, and hosts.
  • Assist Game Operations staff with day-to-day office duties.
  • Act as liaison for all Video Production elements including, but not limited to Marketing, Commercial Spots, and Corporate Partnership requests, and any other Video Production needs within Game Operations for Monumental Sports & Entertainment.
  • Assist in all off-season activities related to Wizards Game Presentation, including entertainment squad try-outs.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree.
  • Experienced Game Presentation professional.
  • Professional sports industry experience strongly preferred.
  • Dynamic communication and networking skills.
  • Ability to motivate in a collaborative environment.
  • Ability to develop and champion strong and diverse community relationships.
  • Real passion for the Washington D.C. community and a dedication to giving back.

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Client Retention/Customer Service
Manager, Membership Services - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview:  The Membership Services Manager is directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders, focusing on renewals and retention, referrals, add-ons and upgrades. 

Responsibilities:

  • Improve year-over-year fan satisfaction, retention rates, and associated revenue goals with assigned account base
  • Encourage non-renewed accounts to renew through incentive program
  • Sell Upgrades, Add-Ons, and referrals through incentive program
  • Understand, at individual levels, the changing needs, demographics and wants of assigned account base
  • Build strong relationships with assigned account base through pro-active communication, including seat visits, phone calls, emails and other communication channels
  • Must make a minimum of forty outbound calls per day
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, planholder benefits relevant to assigned account base
  • Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
  • Meet and exceed assigned service levels and standards
  • Ensure planholder information and data are accurate and complete for assigned accounts
  • Assist in developing and delivering customized programs, events, and benefits to drive loyalty within assigned account base
  • Work closely with Ticket Sales, Ticket Operations, Marketing, Community Relations, Basketball Operations, Arena Staff, Game Operations, PR and Sponsorship to execute integrated programs
  • Present oneself as the key go-to person for assigned account base
  • Oversee all planholder relocation requests and waiting lists
  • Assist in arranging Special Events such as VIP Reception, STH Planholder Events, STH Party, Feedback Sessions, etc. Includes mailing invitations and tracking RSVP’s as well as planning of event set up
  • Manage Ticket Exchange Program; input exchange info in Archtics
  • Work all Wizards home games in conjunction with Verizon Center Guest Services
  • Other duties as assigned
     

Minimum Requirements:

  • Bachelor's Degree
  • Minimum of 1-3 years experience in service/hospitality, sales and event management
  • Relationship Builder
  • Excellent Communication Skills- interpersonal, verbal, written, sales
  • Problem Solver; Creative; Attention to Detail and Team Player
  • Basic knowledge of Archtics Ticketing System

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Marketing
Manager, Youth Basketball - Washington Wizards (Washington, DC)

Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the AFL’s Baltimore Brigade and Washington Valor, NBA’s Washington Wizards, NHL’s Washington Capitals and WNBA’s Washington Mystics. The company just recently purchased an NBA G League development league team, isco-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and also owns and operates Verizon Center in Washington, D.C. Monumental Sports & Entertainment also manages Kettler Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University’s campus. In 2018, Monumental Sports & Entertainment will bring the Mystics and the G League team to a new state-of-the-art Entertainment and Sports Arena being built by Washington, D.C. and Events DC at the St. Elizabeth’s campus in Ward 8.  The Wizards will also practice there. Monumental Sports & Entertainment co-owns and operates Monumental Sports Network with the NBC Sports Group. Monumental Sports Network is the mid-Atlantic region’s top direct-to-consumer destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.

MSE proudly promotes its core values for all those that interact with the company:

  1. We provide first-class customer service and value for our fans.
  2. We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.
  3. We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. We measure our performance with specific objectives and metrics and our analysis and decisions are data-driven.
  5. We prize leadership, but we value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. We innovate. We are nimble and first to market. We are not averse to risk.
  7. We have fun. We are in the business of happiness.

Position Overview: The Youth Basketball Manager reports to the Director of Marketing and is responsible for developing, implementing, and evaluating youth basketball programs in the greater DMV community. The Manager will consult with youth and organizations that represent youth to determine their needs and develop programs in response to those needs.

Responsibilities:

  • Research and develop youth basketball programs as an extension of the Washington Wizards, Washington Mystics, and Jr. NBA brands
  • Develop a player and coaching system that meets the development of both players and volunteer coaches at all levels (beginner to advanced)
  • Conducts workshops for players and volunteer coaches
  • Formulates rules and regulations for teams
  • Develops a comprehensive coaching manual for the program
  • Develops a coaching philosophy and playing style that represents the Wizards and the overall Jr. NBA program
  • Sets goals for the programs instructors and volunteers
  • Develops positive relationships with participants, coaches and parents
  • Assists in the evaluation of programs, maintains accurate records, and distributes information to coaches
  • Works with sales to develop a program incorporating a game ticket with camp programming
  • Oversees the ordering of all materials for camp including but not limited to jerseys, staff apparel, equipment, any pertinent medical supplies
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor's degree
  • Five years of experience in sports coaching at the high school, junior college, university, semi-professional or professional level are required; or five years of experience playing the relevant sport at the university, semi-professional or professional level; or five years of experience managing or developing a large youth sports program
  • Four years of compensated experience in sports coaching at the high school, junior college, university, semi- professional or professional level; or four years of compensated experience playing the relevant sport at the semi-professional or professional level; or four years of compensated experience in managing or developing a large youth sports program may be substituted for the degree requirement on a year-for-year basis
  • Experience as a volunteer coach in basketball may be substituted for the experience requirement on a two-for-one year basis

Note: This position was originally posted on the Monumental Sports employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Monumental Sports employment site.

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Wisconsin Herd (Oshkosh, WI)

Overview: The Group Account Executive role will have the primary responsibility of generating revenue through the selling of D-League ticket packages, including group tickets, season tickets, and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell, and service numerous group buyers and manage many different group initiatives at once. Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games.

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sales Manager & Director of Ticket Sales

 

Qualifications:

  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • Experience in a ticket sales role preferred

  • Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)


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