Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Events - Philadelphia 76ers (Camden, NJ)

Department: Ticket Sales                                         

Reports to:  Manager, Group Sales

Classification: Full Time, Exempt

 

The Philadelphia 76ers is one of the most storied franchises in American sports, led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil. The Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sports industry. The Sixers offer an energetic working environment built on collaboration, growth, and a quest to excel in everything we do.

Position Summary: The Philadelphia 76ers seek a self-starter who will be responsible for generating new group ticket sales and managing existing ticket sales accounts. It will be the Account Executives’ responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of the customer.

Philadelphia 76ers, L.P. is an Equal Opportunity Employer.

Responsibilities include, but are not limited to the following:

  • Generating group ticket sales through cold calling, networking, and face-to-face appointments
  • Sell all group inventory; tickets and registrations for 76ers events at the Wells Fargo Complex. Events include Games, Court Time, Clinics, Competitions, and Workshops hosted by the organization
  • Contacting existing qualified leads as well as generating new sales leads
  • Managing existing group sales accounts
  • Develop and maintain good-working relationships with both internal and external clients
  • Create and maximize Theme Nights
  • Meet and exceed established monthly and annual sales objectives and revenue goals
  • Make 60+ outbound sales calls on a daily basis
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing the Philadelphia 76ers at assigned functions
  • Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
  • Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system
  • Work closely with Ticket Sales, Box Office, Marketing, CRM and Research, Basketball Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs
  • Work assigned sales, promotional and team events during games and outside normal business hours
  • Perform other duties and responsibilities as assigned

Qualifications (educational, experience and basic knowledge requirements):

  • At least 10 months experience as a top sales producer, preferably in Sports & Entertainment
  • A degree or diploma in business, communications, marketing, sports management or related field
  • Team player with the ability to handle multiple assignments in a fast paced environment
  • Excellent verbal communication skills with a friendly and professional telephone manner
  • High comfort level making cold calls
  • Strong time management and organizational skills
  • Excellent written communication skills
  • Demonstrated ability to work independently and to self-motivate
  • Flexible and creative problem solving skills
  • Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred
  • Knowledge and passion for sales
  • Enthusiastic and outgoing personality
  • Preferably possesses a database of qualified group prospects

Certifications

  • None Required

Special Position Requirement 

  • Flexibility in working extended hours including nights, weekends, and holidays as required

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Sales, Service, & Marketing: Game Operations/Presentation
Game Presentation Crew Member - Philadelphia 76ers (Philadelphia, PA)

General Description: Assist with game day needs such as coordination and execution of all on-court games, promotions, and entertainment in addition to set-up, breakdown, and organizing promotional items. Game Presentation is the execution arm of Group Sales, Corporate Partnership, Ticket Sales, Marketing, Community and Entertainment Groups. 

           

Essential Responsibilities: The primary responsibility of the Game Presentation Crew is to execute promotions and games on court.

1.     Setting up and breaking down all on-court and in-arena promotions  

2.     Assist in keeping all game day props and operational materials organized, in good condition and store appropriately after each game

3.     Coordinating with contracted groups that participate in on-court presentations, promotions and/or activities

4.     Assist in the execution of pre-game/half-time/post-game fan activities and promotions  

5.     Assist in the various elements associated with the game presentation such as Sixers Dancers, Phlight Squad, Mascot, In-Arena Host, etc.

6.     Fan interactive elements including selection of contestants for on-court games  

7.     Ensure all equipment is set up for game day staff, stats crew, and NBA officials

8.     Perform all other duties and responsibilities as assigned by Game Presentation Coordinator

 

JOB QUALIFICATIONS & REQUIREMENTS:

  • Must be at least 18 years old
  • Must be available to work all Sixers home games
  • Flexible schedule with the ability to work days, nights, weekends and holidays 
  • Must have reliable transportation
  • Strong work ethic
  • Must be punctual
  • Energetic and highly motivated
  • Must have excellent communication skills
  • Creative and proactive problem solver
  • Must be available for at least 25 hours a week
  • Excellent interpersonal skills
  • Ability to follow instructions
  • Be able to work well in a team environment
  • Eagerness to learn
  • Ability to lift 25+ pounds

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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Philadelphia 76ers (Camden, NJ)

JOIN THE REVOLUTION!

Widely regarded as one of the top ticket sales programs in the sports business, the Sixers Sales Associate program provides entry-level sports business executives with the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized one-on-one coaching, the Sixers Sales Associate program will build the foundation needed for a long and successful career in the revenue-generating side of the sports business.

Led by one of the industry’s most decorated and well-respected sports business executives in CEO Scott O’Neil, the Sixers have attracted the industry’s top leadership talent from the NBA, NFL, NHL, MLB, MLS, and NCAA, resulting in one of the most exciting, rewarding, and dynamic work environments within the entire sport industry.

Apply now to learn why the Philadelphia 76ers were selected as one of Philadelphia Business Journal’s Best Places to Work in Philadelphia!

Responsibilities

  • Sell a full menu of ticket products for the Philadelphia 76ers, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages.

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Utilize social selling tools to generate new lead sources

  • Proactively create opportunities for new business through up selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products. 

  • Conduct in-arena appointments and tours of Wells Fargo Center to assist in closing new business and developing new relationships.

  • Take advantage of out of office appointments to get face-to-face with prospective buyers

  • Work different Philadelphia 76ers events and games as assigned to support ticket sales efforts and promotional initiatives. 

Minimum Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral. 

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required.

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