SUMMARY: Suites at Philips Arena - metro Atlanta's hub of luxury.  The very best food and beverage experience combined with perfect views of the best entertainment in the world.  No wonder Atlanta's top businesses and citizens prefer the suites at Philips Arena. The Coordinator of Suite Services assumes a pivotal role in each and every logistical operation relating to the guest's experience and satisfaction. Given the integral nature of the position, the Coordinator is responsible for driving retention rates and improving satisfaction and loyalty levels for Philips Arena suite members. The candidate will also have a superior attention to detail work ethic and creative imagination to plan and execute premium events. 

RESPONSIBILITIES/DUTIES:
• Maintain constant interaction with Suite Administrators to ensure relationship development and growth.
• Improve year-over-year member satisfaction and retention rates
• Anticipate and resolve all suite member complaints, requests, and inquiries with utmost professionalism
• Assist in the planning, coordinating and executing of all full and partial Suite Member events.
• Track all value added programs (Service Touches) usage to ensure proper reciprocity spend occurs with Corporate Partnership & Suite Partners
• Create life event recognition program to further augment client relationships
• Proactively leverage and maintain Premium Seating Members Only Website, Facebook and Twitter accounts.
• Manage and track suite usage percentages and assist in program development to increase ticket usage for suite clients.
• Oversee the premium seating charitable ticket donation program.
• Submit suite work orders & follow-up on progress until project is completed.
• Track suite ticket values, added value and fulfillment initiatives on a monthly basis.
• Maintain CRM client notes on all pertinent information regarding SH customer service
• Prepare welcome packets for all new suite clients as well as maintain files for all current clients.
• Assist with Levy Restaurants on suite orders and suite operations.
• Assist with office needs including billing, accounting questions, etc.
• Perform other duties as assigned.

QUALIFICATIONS:
• Bachelor’s degree in Business, Sports Management or a relevant field
• At least three years customer service and event planning
• Ability to effectively communicate and meet with C-Level executives on a consistent basis.
• Excellent organizational and communication (verbal & written) skills a must; must be able to professionally interact with all levels of the organization
• Must be able to work a flexible schedule including nights, weekends and holidays
• Must be proficient in Microsoft Office applications
• Must be able to work independently and in a team environment

SCOPE OF WORK:
• Responsible for the hiring, training and continued professional development of Membership Consultants, Group Sales
• Responsible for growth of Group Sales revenue within Ticket Sales and New Sales Departments.
• Responsible for driving all group sales revenue for the 44 Atlanta Hawks home games along with various arena and family shows that come to Philips Arena
• Responsible for creating variable pricing structure for group tickets; based on various elements and secondary market data
• Develop and implement Fan Experience Packages into the game day execution, creating new and unique assets that will increase guaranteed number of seats sold each game
• Responsible for continued development of the Atlanta Hawks affiliate program, tasked with growing our reach in the Atlanta youth sports market across all sports leagues
• Responsible for certain elements of our individual game channel, along with maintaining limited relationships and execution related to third party channels
• Manage and develop programs to integrate Group Sales opportunities into our corporate partnership pitches and client relationships
• Manage and execute player ticket program, fundraising card program, student achiever, and other ticket initiatives within group sales
• Designing and executing the company all staff sales blitz
• Responsible for building group manager and promo codes in archtics for company usage
• Develop development of department business plan, scripts, policies and procedures
• Responsible for development of all Group Sales collateral materials including web pages, brochures and other direct mail pieces
• Responsible for developing strategic call campaigns, new group sales packages and opportunities for the Membership Consultants in Group Sales
• Assist in the development and execution of relationships with other departments including Game Operations, CRM, Community Development and the Arena
• Provide Membership Consultants in Group Sales support on sales calls including appointments, phone calls and arena tours
• Manage the Group Sales department budget and commission templates
• Perform additional duties as assigned
• Culture, motivation, structure

QUALIFICATIONS:
• Must have at least 4 years sales experience
• Must have event planning and client service experience
• Prior experience managing a sales team, especially within sports industry preferred
• Must have proven record of achieving sales goals/targets
• Bachelor’s Degree required, Business or Sport Management preferred
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
• Proficiency in Archtics, DSA or similar ticketing software a plus
• Must be organized, creative, enthusiastic and possess excellent interpersonal skills
• Ability to work long hours including evenings, weekends, and holidays

RESPONSIBILITIES:
• Contribute to and create other incremental revenue streams including selling contractual full year, half year, and quarterly suite licenses.
• Responsible for generating revenue through the rental of Party, Hospitality and Private Suites.
• Execute all aspects of Suite Rental process; secure rental agreements and payments.
• Generating leads through prospecting and networking.
• Actively call on businesses, individuals and other leads.
• Engage prospects and follow through sales process to include face to face meetings and appointments.
• Contribute to marketing and promotional efforts for Premium Sales and Suite Rentals.
• Provide exceptional customer service to clients prior to and during events.
• Act as liaison with third party Arena caterer (Levy Restaurants) on catering packages and food / beverage service for Rental Suites.
• Responsible for reaching small corporate sponsorship goal through sales of various assets
• Other duties as assigned.

QUALIFICATIONS:
• Undergraduate degree required
• Strong sales and service background preferred
• Excellent customer service and interpersonal skills; positive and proactive attitude
• Strong written and verbal communication skills
• Organized, ability to multi-task with attention to detail
• Ability to work independently, self starter
• Strong work ethic, results-oriented, desire to succeed
• Enthusiastic about contributing to the success of the organization and department; team-oriented attitude
• Ability to assess and respond to situations that may arise and exhibit leadership qualities
• Able to work non-traditional hours including evenings, weekends and some holidays as necessary
• Minimum three (3) years sales experience required

If you are an individual seeking the first step in your sports career and are seeking a tremendous career opportunity, the Atlanta Hawks & Philips Arena have an open door. The Membership Associate position is an entry level position focused on selling premium inventory for the Atlanta Hawks (NBA) at Philips Arena. Membership Associates focus on selling season tickets, group tickets and mini-plans to corporate prospects via phone and face-to-face presentations. Throughout the program individuals will be responsible for an individual quota and top performers will be given the ability to grow their career within the organization. As a whole, the department acts as a feeder system to all senior level sales and service positions as career growth is the main objective of the program.

Qualifications: Ideal candidate will have a strong desire to start a career with a team that has ample opportunity for growth. Must possess a strong commitment to the sports industry, passion for sales, strong work ethic, competitiveness, positive attitude and a willingness to learn is a must. Individuals must also possess a bachelor’s degree, comfort with cold calls and computer efficiency. 

RESPONSIBILITIES/DUTIES:
• Primarily focused on selling corporate Atlanta high-end hospitality packages associated with the Atlanta Hawks and Philips Arena
• Full-menu consultant who is responsible for selling multi-year suite leases, courtside seats, and premium club seats
• Utilize solution based selling to maximize customer’s needs and achieve their companies goals 
• Maintain a high level of face-to-face meetings at arena and out-of-office appointments
• Embody autonomy through daily activities of phone calls, emails, appointments, and outside networking; managing and operating independently on a daily basis,
• Ability to appropriately articulate written and verbal proposals to prospective clients
• Perform exemplarily service to all existing and potential clients
• Be prepared to work outside events on short notice, game night responsibilities, also work weekends if needed
• Work closely with operations department to correctly transition payments, applications forms, and seat assignments
• Update accounts and complete data entry in CRM
• Use and follow correct sales policies and procedures at all times

WORK PRODUCT:
• Multi-year Suite Leases
• Courtside Seats
• Premium Club Seats
• Atlanta Hawks Memberships
• Individual Suite and Group Packages

PERFORMANCE MEASUREMENTS:
• To reach or exceed monetary goals
• To reach or exceed premium product goals
• Expert knowledge of product selling
• Daily performance in using time correctly
• Volunteer for assignments at events or projects
• Good communication within organization and department
• Embody a great team player attitude to achieve team goals

QUALIFICATIONS:
• 3-5 years of previous sales experience in sports
• Four year college degree
• Strong work ethic, coachable, and optimism is a must
 

SUMMARY: Suites at Philips Arena - metro Atlanta's hub of luxury.  The very best food and beverage experience combined with perfect views of the best entertainment in the world.  No wonder Atlanta's top businesses and citizens prefer the suites at Philips Arena. The Sr. Executive Suite Services assumes a pivotal role in each and every logistical operation relating to the guest's experience and satisfaction. Given the integral nature of the position, the Sr. Executive Suite Services member is a seasoned professional responsible for driving retention rates and improving satisfaction and loyalty levels for Philips Arena suite members.

RESPONSIBILITIES/DUTIES:
• Maintain constant interaction with Suite Administrators and primary’s to ensure relationship development and growth.
• Ability to effectively communicate and meet with C-Level executives on a consistent basis.
• Improve yearly member satisfaction and retention rates as well as continuously addressing areas for needed improvement
• Anticipate and resolve all suite member complaints, requests, and inquiries; handle situations in a calm and professional manner,
• Assist in the planning, coordinating and executing of all full and partial Suite Member events.
• Track all value added programs (Service Touches) usage to ensure proper reciprocity spend on premium clients.
• Improve year-over-year member satisfaction and retention rates
• Anticipate and resolve all suite member complaints, requests, and inquiries; handle situations in a calm and professional manner,
• Create suite proposals and year end summaries for corporate decision makers on the national, regional and local levels.?
• Work with other departments to maximize cross-selling and renewal opportunities and share new ideas
• Coordinate special events including game presentations, appearances, corporate outings and community outreach initiatives
• Other Duties as assigned

QUALIFICATIONS: 
• Bachelor’s degree in Business, Sports Management or a relevant field highly preferred
• At least 5 years customer service and event planning preferred as well as 3 years sales experience.
• Ability to effectively communicate and meet with C-Level executives on a consistent basis.
• Excellent organizational and communication (verbal & written) skills a must; must be able to professionally interact with all levels of the organization
• Must be able to work a flexible schedule including nights, weekends and holidays
• Must possess superior project management skills
• Must be proficient in Microsoft Office applications
• Must be able to work independently and in a team environment

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