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Sales, Service, & Marketing: Ticket Sales Management
Manager of Ticket Sales - Atlanta Hawks and Philips Arena (Atlanta, GA)

Ever dreamed of being on the Hawks roster? Here’s your chance.  ATL Hawks, LLC has an immediate opening for a Manger of Ticket Sales in the Ticket Sales department. ATL Hawks, LLC is the home of the Atlanta Hawks (NBA) and world-class entertainment venue, Philips Arena. The company offers a comprehensive benefits package including medical, dental, vision, 401(k), Flexible Spending Account, paid time off and all the bobble heads you can handle.

RESPONSIBILITIES/DUTIES:

• Recruit, hire, train and develop staff of entry level sales representatives with the focus of generating, maintaining and increasing season ticket sales for the Atlanta Hawks organization. 

• Lead, motivate, develop, and retain Ticket Sales staff for future succession and opportunity within the organization; provide qualified internal candidates for senior level openings; specifically in Service and Retention, Group Sales, and New Season Ticket Sales

• Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development

• Develop, present and communicate Ticket Sales strategies, procedures and processes

• Identify, explore and research new sales opportunities to include season ticket and group sales target markets 

• Continue to develop the Ticket Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

• Participate in game day ticketing or customer service duties; always representing the organization and brand in a positive matter

• Track and report daily and weekly sales figures to the Director of Ticket Sales.

• Attend, contribute and participate in weekly Sales Department meetings as well as a weekly meeting with the Director of Ticket Sales. 

• Assist the Director of Ticket Sales and Senior Vice President of Sales & Service with the creation, planning, communication, and implementation of special projects, promotions and programs.

QUALIFICATIONS:

• Bachelors Degree in Business or a related field preferred

• 2 – 5 years experience working within a professional sports team/organization required

• Minimum of 2 years of previous sales experience required

• Proficiency in Microsoft Office required

• Experience with  Microsoft CRM and Archtics preferred

• Ideal candidate will exhibit a strong work ethic and desire to succeed in a sales environment

• Must be able to communicate well across all lines of the organization and be comfortable in a training and development capacity 

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