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Facility Operations/Security: Security
Manager, Security Services - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  Reporting to the Assistant Director of Security, the Security Manager provides oversight and supervision to security personnel and supervisors, and is responsible for implementing, maintaining and updating security policies, programs and procedures designed to protect the physical assets of Philips Arena and the Atlanta Hawks, and to provide a safe and secure environment for all Philips Arena guests, tenants, employees, vendors and contractors.

RESPONSIBILITIES:

  • Manages subordinate supervisors who supervise full and part time employees in the Security Department. Responsible for the overall direction, coordination, and evaluation of the Department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws - train, counsel, discipline, evaluate and supervise Security personnel in accordance with Philips Arena Security Department’s philosophy and policies
  • Enforce and uphold integrity of Philips Arena property and facilities during events and on a continuous 24 hour basis
  • Proactive enforcement of Philips Arena policies and procedures, and ensure timely response and follow up to violations and complaints from guests, clients and employees according to established policies and procedures
  • Develop, implement and further define standard operating procedures of security operations ensuring compliance as defined and outlined by all Security personnel
  • Maintain and make revisions to Emergency Operation Plan and Evacuation Plan. Conduct monthly discussions to keep procedures fresh
  • Operate and monitor security systems
  • Conduct investigation of accidents and criminal acts of personnel or property in Philips Arena. Review and evaluate reports prepared by security staff regarding investigations of theft, accidents and safety violations
  • Communicate and participate in security measures for high-profile government officials; working hand in hand with FBI, CIA and maintain a positive relationship with all Metro enforcement agencies as well as the APD
  • Collaborate with other departments to ensure delivery of quality services and resolve operational problems, to include having the building ready and opened at a designated time
  • Represent and participate in appropriate committee activities in addition to attending weekly meetings.  Coordinate and assist the facility’s Security Director with all Security needs directly relating to Philips Arena and the Atlanta Hawks
  • Maintain a working knowledge of all emergency policies, procedures and regulations defined by Philips Arena and the Atlanta Hawks
  • Oversee the Arena’s Security Control Center and it’s operations along with the Security Operations Command Center
  • Perform other duties, functions, special projects and responsibilities as assigned by the Director and Assistant Director of Security Operations
  • Confers with representatives of management to formulate policies, determine need for programs, and coordinate programs with Philips Arena Activities
  • Recruit, interview, select, and train security personnel according to established guidelines
  • Conduct departmental meetings with security personnel
  • Establish and maintain relationships with local municipalities and neighboring businesses

QUALIFICATIONS:

  • Bachelor's degree is preferred; however, an equivalent combination of education and experience will also be given consideration
  • Four years of event or related professional experience preferably in a public venue or sports and entertainment establishment
  • Knowledge of human behavior, including crowd management principles, and the ability to implement effective crowd control techniques as necessary
  • Law enforcement or investigatory background is preferred
  • Ability to provide training and directions to new hires in the department
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Must be able to pass a criminal background check and employment check prior to employment
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays as necessary and have the ability to stand, sit, crouch, and bend throughout the course of daily activities

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Sales, Service, & Marketing: Database Marketing/Analytics
Part-Time Analyst, CRM and Analytics - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  At the Atlanta Hawks and Philips arena, we strive to provide a world-class experience through our culture of southern hospitality, inclusion, and a commitment to innovated progression. In this vein, the Atlanta Hawks and Philips Arena’s Analytics and CRM department works as a centralized business intelligence group, focusing on actionable insights and data driven decisions across the organization through CRM, research and analytics.   

As a part-time Analyst in the Analytics and CRM group, it will be the employee’s primary focus to administer many of the day-to-day functions of CRM and Analytic initiatives.

RESPONSIBILITIES:

Including but not limited to:

  • Daily dynamic pricing analysis
  • NBA league reporting
  • Maintain daily, weekly, and monthly sales/commission reporting
  • Work directly with marketing departments to deliver insights (social media analytics, website analytics, direct marketing analytics)
  • Manage several ad-hoc requests as directed by the Manager, Analytics.

QUALIFICATIONS:

  • Bachelor’s degree in a business or mathematics discipline (i.e. Engineering, Statistics, Quantitative Analysis)
  • Experience with the advanced analytics capabilities found within Microsoft Excel (Marcos, VBA programing, Vlookup, Pivot Tables) strongly preferred
  • Experience using marketing analytics tools preferred (Omniture, Google Analytics, Social Media Analytics Tools) preferred but not required
  • Experience with Microsoft Access preferred but not required
  • Previous experience working with Ticketmaster’s Archtics ticketing system preferred but not required
  • Experience with SQL and/or SQL Reporting Services preferred but not required                                              
  • Experience with analytical/statistical reporting and Business Intelligence tools (i.e. SAS, SPSS, R) preferred but not required
  • A strong passion for personal development and continued learning
  • A self-starter capable of working independently as a project manager
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
  • Strong problem solving skills

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Administration/General Management: Administrative/Executive Assistant
Part-Time Assistant to the Head Coach & Front Office (2014-2015 Season) - Atlanta Hawks (Atlanta, GA)

Job Description: 
Assist Head Coach, Assistant Coaches and Front Office with daily administrative duties as requested. Position is expected to work between 20-30 hours per week assisting in a variety of duties. This assignment would be seasonal-based for the remainder of the 2014-2015 season.

Duties to include, but not limited to:

Manage supply orders for coaching staff members and office spaces
Coordinate individual and group travel for coaching staff members
Assist with communication between coaches and outside parties
Assist with Advanced Scouting Process
Oversee organization of Head Coach’s Office
Execute Expense Reports for coaching staff members
Other projects, as assigned by coaches & front office

Qualifications/Requirements: 
Advance Microsoft Office Skills (word, excel, power point, etc.)
1 year of internship experience required
High level of organization skills
Detailed oriented
Adheres & Operates diligently within timelines
Ability to manage multiple tasks and responsibilities delegated by multiple coaches & front office members
Maintain numerous local contacts and build a network of contacts to execute project assignments 
Flexible schedule (must be available to work Atlanta Hawks game nights)
Immediate relocation to Atlanta
Must have own vehicle to use for transportation
Bachelors degree required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you own your own vehicle?

2. Yes/No: Are you available to work all Atlanta Hawks game nights?

3. Required (do not write negotiable): What is your hourly wage requirement?

4. How many years of previous administrative experience do you have?

5. Yes/No: Have you ever worked for a professional sports team previously?

6. If you answered yes to Question 5, please indicate specific team.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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