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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships - Atlanta Hawks (Atlanta, GA)

At the Atlanta Hawks and Philips Arena, our team is committed to providing an unforgettable experience in entertainment and athletics. Consistently delivering winning experiences for our fans begins with our own culture. We are a fun, dynamic, and fast-paced organization that celebrates the victories and diversity of our internal team members and our community! The Atlanta Hawks and Philips Arena are the marquee entertainment destination of the South, and we have a great opportunity for you to potentially join our team!


RESPONSIBILITIES/DUTIES:        

·        Responsible for  generation and development of corporate partnership revenue

·        Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives

·        Interface with all departments within organization to determine innovative ways to utilize assets, create brand awareness and fan engagement for client companies

·        Work closely with other areas within Corporate Partnerships including Activation and Business Development

·        Cultivate and maintain relationships and large book of business annually

·        Track and manage business using CRM

·        Host high level prospects and clients in a variety of settings including suites, road trips, and other special events
 

QUALIFICATIONS:

·        Bachelor’s degree in relevant field; MBA is a plus

·        8-10 years successful experience in marketing, partnerships, sponsorships or a related field; agency or client-based experience is also a plus

·        Proven ability to create new business and generate big ideas at a high level

·        Proven track record of creating tailored and actionable marketing solutions for potential sponsors

·        Prior experience using CRM system

·        Possess polished communication (written and verbal) and presentation skills

·        Must have strong business acumen with ability to creatively problem solve

·        Must be innovative, energetic, and professional with a positive, upbeat attitude

·        Must be self-sufficient and diligent

·        Must be willing to work nights, weekends and holidays, as needed to perform the job successfully 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 8 years experience successfully selling partnerships or sponsorship packages?

2. What is your compensation requirement (total compensation)?

3. Yes/No: Do you require a minimum base salary?

4. If yes to question 3, please list base salary range.

5. From what direct source did you hear about this job (NBA Job Board, Indeed, Sports Business Career Link, Referral, etc.)?

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnerships – Media Specialist - Atlanta Hawks (Atlanta, GA)

At the Atlanta Hawks and Philips Arena, our team is committed to providing an unforgettable experience in entertainment and athletics. Consistently delivering winning experiences for our fans begins with our own culture. We are a fun, dynamic, and fast-paced organization that celebrates the victories and diversity of our internal team members and our community! The Atlanta Hawks and Philips Arena are the marquee entertainment destination of the South, and we have a great opportunity for you to potentially join our team!


RESPONSIBILITIES/DUTIES:        

·        Responsible for  generation and development of corporate partnership revenue with emphasis on radio and digital assets

·        Create and sell big ideas to generate high level, integrated corporate marketing solutions to marketing and c-level executives

·        Interface with all departments within organization to determine innovative ways to utilize assets, create brand awareness and fan engagement for client companies

·        Work closely with other areas within Corporate Partnerships including Activation and Business Development

·        Cultivate and maintain relationships and large book of business annually

·        Track and manage business using CRM

·        Host high level prospects and clients in a variety of settings including suites, road trips, and other special events


QUALIFICATIONS:

·        Bachelor’s degree in relevant field; MBA is a plus

·        8-10 years successful experience in radio sales, partnerships/sponsorships, media or a related field; agency or client-based experience is also a plus

·        Proven ability to create new business and generate big ideas at a high level

·        Proven track record of creating tailored and actionable marketing solutions for potential sponsors

·        Prior experience using CRM system

·        Possess polished communication (written and verbal) and presentation skills

·        Must have strong business acumen with ability to creatively problem solve

·        Must be innovative, energetic, and professional with a positive, upbeat attitude

·        Must be self-sufficient and diligent

·        Must be willing to work nights, weekends and holidays, as needed to perform the job successfully 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your salary requirement (total compensation)?

2. Yes/No: Do you have a base salary minimum?

3. If yes to question 3, what is the base salary minimum requirement?

4. Yes/No: Do you have at least 8 years of experience in radio sales and/or media related field?

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Sales, Service, & Marketing: Client Relations/Customer Service
Manager, Customer Service - Atlanta Hawks and Philips Arena (Atlanta, GA)

        

DEPARTMENT:                  Customer Service

STAFF SUPERVISED:        Coordinator, Guest Services & Receptionists (2) and part-time staff

 RESPONSIBILITIES/DUTIES:  

Responsible for managing all Philips Arena based inbound complaints, complements and comments and ensure speedy recovery and response. Will partner with Atlanta Hawks & Atlanta Dream teams to assist with management of their service recoveries.

Maintains service email and phone lines of communication.

Serves as key contact with Legal department on all elevated claims and litigation issues.

Works as key contact for Risk Management company, to include remitting all reports following reported events, flagging all incidents likely to elevate to claims.

Manages investigations of all incidents and keeps investigations organized by building files, collecting documentation, working with insurer and working with claims investigators and adjusters.

Primary manager for ADA/Special Needs requests and fulfillment of those requests.

Manages a full-time staff to include 2 Receptionists/Switchboard and 1 Guest Service Coordinator. Management duties include coaching, counseling, performance management, etc.

QUALIFICATIONS:

10+ years of high level customer service experience is a must; previous position working in customer service role required

3+ years of experience supervising a staff to include performance management, coaching, counseling, and delegating is a must

Prior demonstrated patience and reflective listening skills are a must; candidates will be asked to provide multiple examples

Service recovery experience required; within event industry is preferred

Highly effective verbal and written skills are required

Fluency or familiarity with ADA requirements preferred

Prior demonstration of career progression within position preferred

Hospitality or event industry experience preferred

Ability to work a very flexible schedule, to include possible weekends, nights and holidays preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have 10 or more years of experience working in a customer service role?

2. Yes/No: Do you have at least 3 years of experience supervising a staff?

3. Yes/No: Have you worked in customer service in the hospitality industry and/or within an entertainment venue?

4. Yes/No: Do you have familiarity and/or fluency with ADA requirements?

5. Yes/No: Do you have extensive experience handling service recovery matters?

6. Numeric Required: What is your salary expectation?

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Facility Operations/Security: Grounds Crew/Turf Management
Painter I - Atlanta Hawks & Philips Arena (Atlanta, GA)

THE ROLE:  To display excellent knowledge and techniques in all aspects of the painting and drywall trade.  Ability to work with minimal supervision and instruction.  Physically able to handle painting supplies and equipment.  Must be able to work on ladders, scaffolding and lifts without apprehension.  Maybe required to assist other trades as necessary to complete task when additional personnel is required.  Performs other duties as required or assigned.

RESPONSIBILITIES:

  • Maintain records, schedules, charts, etc., as required to ensure proper and timely preventive maintenance or repair of components, systems and structures
  • Ensure correct procedures are being followed and provide assistance when necessary
  • Assist in preparing purchase orders for materials, tools, equipment, spare parts and supplies, etc.
  • Install and repair drywall
  • Prep all paintable surfaces
  • Brush, roll, or spray any or all paints and varnishes
  • Tape, trim caulk, glaze windows, door, trim, etc.
  • Clean and maintain all painting related equipment and supplies
  • Adhere to all policies and procedures as stated in the "Facility Services Policies and Procedures Manual"
  • Performs other duties as required or as assigned by the General Maintenance Manager
  • Provides requested input to help in developing annual planning for capital expenditures
  • Review all available material to discover ways that improvements can be made in the painting department
  • Recommends changes to the General Maintenance Manager regarding own position description and job requirements for future management considerations
  • Must be aware of personnel requirements for the painting department and make recommendations for changes
  • All assigned work projects must be performed to the highest standard as set forth by Atlanta Hawks, Building Operations with the primary goal of consistently high quality, accurate and neat job performance

QUALIFICATIONS:

  • Three (3) years experience using all paints and varnishes and other paint media
  • High School diploma or equivalent. Optional two (2) year trade school to reduce experience requirement to three (3) years
  • Must have working knowledge of safety equipment, systems and OSHA Guidelines to provide a safe workplace for employees and safe environment to the public
  • Ability to read architectural blueprints as applied to the painting trade
  • With some assistance, should be able to determine the reasons for component, systems or structure malfunctions, assist with corrective actions and functions to ensure proper and timely repairs
  • Must be a self-starter and motivated
  • Should always consider ways to improve, both efficiently and effectively, work related issues.  Use the "one step ahead" approach in anticipating what will be necessary to complete all assigned tasks
  • Good communication and expression skills are a must in working effectively with all individuals both inside and outside the company.
  • Must be an effective team player and keep in mind the immediate and long-term goals of the department
  • Must be willing to perform under changing conditions to provide quality customer service
  • Coordinates work schedules as assigned by the General Maintenance Manager
  • Must travel to various locations throughout the facility and grounds. Some travel away from the facility and grounds may be required
  • May be subject to 24 hour per day and 7 days per week call
  • Conditions encountered include extremes in temperature, dust, and noise levels which may require special protective devices and/or clothing. Must understand proper use and maintenance of personal protective equipment in all environments
  • Climbing and movement in hazardous areas may be required.  Employee will be required to carry, at all times while on duty, a tool pouch with assigned tools

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Facility Operations/Security: Security
Security Supervisor - Atlanta Hawks and Philips Arena (Atlanta, GA)

RESPONSIBILITIES/DUTIES:  

Assist in the management of the building and physical security staff by maintaining knowledge of the Physical Security Handbook and Company policies and procedures

Supervises assigned subordinate Officers and other staff; Carries out supervisory responsibilities in accordance with the Company’s policies and procedures; assigns, directs and trains staff regarding their assignments; monitors and evaluates work performance; rewarding and disciplining employees by initiating positive feedback or taking corrective actions and/or disciplinary procedures if necessary;  addressing complaints and resolving problems; participates in employee selection and hiring

Monitors and approves employee time records; approves and processes time off requests; ensures adequate coverage/replacements for special events, vacationing and sick employees

Establishes, cultivates and maintains effective relationships with outside agencies, management, peers and subordinates

Assists in the development of Security policies and procedures and training programs

Demonstrate a working knowledge of CCTV systems, fire & security systems, DSX Access Control system, Emergency Evacuation Plans and all other Department reports as required

Reviews and maintains inventory of equipment as well as preventative maintenance

QUALIFICATIONS: 

High School Diploma/GED

Five (5) years of Security Supervisory experience in Security/Law Enforcement

Clear background check

Strong verbal and written communication skills

Excellent time management and computer skills

Effective and efficient leadership skills requiring tact, diplomacy and good judgment

Experience in personnel management and customer service

Must be able to work a flexible schedule including nights, weekends and holidays; as well as extended hours

Must be physically able to demonstrate proficiency with all security equipment, as well as obtain and keep current First Aid Certification and pass written tests related to security policies and procedures on an annual basis

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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