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Retail: Retail Buyer
Director of Retail Operations - Los Angeles Clippers (Los Angeles, CA)

The Director of Retail Operations's objective is to operate a dynamic, profitable retail operation that supports the goals of the L.A. Clippers to increase exposure and awareness of the brand.  The incumbent is responsible for developing and managing the merchandise of all L.A. Clippers consumer products that will increase exposure and awareness in the marketplace. They will be responsible for generating revenue through successful management of retail operations (buying, planning, and marketing) and ecommerce. The incumbent will develop and lead a strategic plan to reach sales goals, integrate and work closely with AEG on store operations, implement customer service initiatives and review market trends for opportunities to capitalize in new areas of retail.

Principal Duties and Responsibilities (*Essential functions)

Pre-Opening Responsibilities

  • With L.A. Clippers management team, develop retail operation goals, startup and annual budgets, and metrics for measuring success.
  • Develop and implement merchandise plan for the retail store, work effectively with AEG on the store operations and interface with the VP Marketing for branding consistency.
  • Work to develop an inventory storage and restocking plan.
  • Select and stock new, interesting, desirable, and high quality merchandise that reflects the brand, supports fan engagement efforts, and attracts visitors in its own right.
  • Create and prepare budgets, projections costs, and overhead costs.
  • Work with HR to develop, implement, and maintain retail staff pay scale and incentives.
  • Coordinate with HR for the recruitment, interviewing, and hiring of a retail team.
  • Onboard and train new employees. 
  • Manage a union workforce.
  • Develop an online presence for retail operations.
  • Sourcing and purchasing merchandise, sales, visual merchandising, staff selection and supervision, training and development, loss prevention and interfacing with AEG on procedures to ensure efficient daily operations.

Post-Opening Responsibilities

  • Prepare the retail store for business to the general public and the visitors, fully stocked and staffed in fall of 2015.
  • Responsible for bringing the L.A. Clippers brand to life in the retail environment.
  • Communicate on key initiatives across departments to consistently achieve and/or exceed quarterly sales plan objectives.
  • Develop a compelling strategy to generate sales revenue.
  • Collaborate and approve product assortment, key item positioning, and promotional plans, ensuring the collection is compelling, commercially viable and supports overall business objectives.
  • Oversee the research and development of seasonal and hot market trends to anticipate consumer buying patterns and meet change in supply and demand.
  • Responsible for facilitating an effective and positive partnership between the Team LA Store and the L.A. Clippers.
  • Develop promotions to drive revenue.
  • Oversee inventory management, regularly review product inventory mix.
  • Maintain existing relationships with existing suppliers and identify new vendors and suppliers as needed.
  • Manage expense budgets to achieve profit goals.
  • Monitor and coordinate the daily operations of the retail store ensuring proper staffing levels, sales, inventory, visual merchandising, and service.
  • Maintain and analyze all financial records relevant to the retail store's operation.
  • Continue to select and stock new, interesting, desirable, and high quality merchandise and display it in a tasteful and professional manner.
  • Coach, monitor, and appraise retail staff to provide first-class retail services to visitors to retail store. 
  • Develop product lines, sales goals, promotions, procedures, and visual merchandising. 
  • Disseminate information about retail operations to Clippers management and staff.
  • Maintain a safe and clean retail environment.
  • Work with security to minimize shrinkage.
  • Monitor staff customer service levels; lead by example in providing service of the highest quality. 
  • Increase customer loyalty by establishing rapport with potential and actual repeat customers.
  • Oversee any customer service requests that originate online or over the phone.
  • Other duties as assigned.

Education and Experience

  • Bachelor’s degree from an accredited college or university with a major in business, merchandising, or related field. MBA preferred.
  • Minimum 10 years of retail industry experience, (buying, planning, marketing)
  • Minimum of 7 years of sales experience in retail management environment within a sports/entertainment environment, including buying and supervising direct reports, sales associates and back of house positions.

 Knowledge, Skills and Abilities

  • Ability to create, evolve and maintain an aesthetic for the retail store that is consistent with the brand.
  • Must be customer-focused.
  • Self-motivated with a positive attitude.
  • Social Media and visual merchandising experience preferred.
  • Excellent product sensibility.
  • Strong leadership and teambuilding skills.
  • Strong computer skills, including POS systems and Excel.  Knowledge of web retail platforms.
  • Strong project management and organizational skills, attention to detail and the ability to manage multiple projects/ tasks on time and within budget.
  • Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships with outside vendors and across internal teams.
  • Ability to set clear objectives, monitor process, progress and results while providing feedback to executive level and peers.
  • Polished presentation skills with the ability to communicate to clients and colleagues.
  • Ability to think creatively, work independently.
  • Flexibility to work all home games and irregular hours (evenings, weekends, holidays) as required.
  • Ability to actively supervise the sales floor.

***Must submit cover letter and resume to be considered for the position.***

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Sales, Service, & Marketing: Client Relations/Customer Service
Group Events Specialist - Los Angeles Clippers (Los Angeles, CA)

One of the most exciting teams in the NBA is looking for talent. The Clippers are currently on a four season sellout streak and want to extend it for many years to come!  Group Sales is a vital and stable part of the ticket business, and the Los Angeles Clippers treat it that way.

***A cover letter is required to be considered for this position. Please, no phone calls or emails regarding this posting.***

Duties and Expectations - Sell blocks of tickets to companies, civic organizations, youth groups, and more, while being a valuable contributor to a total team effort in other ticket sales and service roles.

Specific Duties Include:

  • Cold calling
  • Track daily activity
  • Create and maintain long term clients and relationships
  • Host events on game day
  • Support team to help execute other events
  • Networking outside of business hours
  • Sell season tickets, partial plans, suites in addition to group tickets
  • Manage a season ticket base.

Qualities of our next great Group Events Account Representative!

  • Enthusiasm
  • Coach-ability
  • Team focused
  • Persistence
  • Problem solving
  • Creative
  • Goal driven
  • Optimistic

Experience

  • Sports team work experience of at least one year
  • Long term sports career goals
  • Event management execution
  • Direct sales experience
  • Proven record of achieving goals  

Other Requirements

  • Must be able to work every Clippers home game
  • MS Office skills (including Word, Excel, Powerpoint)
  • Ticket software experience preferred
  • A bachelor's degree in business, sales, marketing or applicable field.







 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Describe a customer service experience where you met or exceeded the customer’s expectations.

2. 2. What has been the biggest sale of your career and how did you close it?

3. 3. The Group Sales Department is like a team, what position would you play and why? (Assistant Coach, Point Guard, Shooting Guard, Center, 6th Man, Cheerleader or someone else.)

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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