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Sales, Service, & Marketing: Membership
Account Services Representative - LA Clippers (Los Angeles, CA)

Job Summary

The Account Services Representative, under the direction of the Director of Service, performs retention, sales, and customer service activities as it relates to season ticket (MVP) Memberships, partial plan, group sales and event suite accounts, and general ticket-related services. While the focus of this role centers around servicing client accounts, the Account Services Representative will also identify opportunities for sales through upselling, cross-selling, and networking.

Principal Duties and Responsibilities

·         Establish and maintain client relationships that will result in client satisfaction and retention.

·         Create and track mandatory touchpoint opportunities per account in CRM.

·         Implement renewal cycle steps and meet deadlines as instructed.

·         Act as main liaison between the LA Clippers and the client.

·         Manage and executive MVP Member events, including booking, RSVP’s, gifts, and activities.

·         Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability.

·         Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.

·         Perform Game / Event requirements as needed.

·         Interact with other LA Clippers departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).

·         Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention.

·         Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.

·         Perform other tasks and projects as requested.

Characteristics / Qualifications

·         Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

·         1+ years of experience in a customer-facing, support role. Sports and/or entertainment experience preferred but not required.

·         Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.

·         Sales background preferred with proven track record.

·         Proficient in Outlook, Word and Excel. Experience with MS Dynamics CRM and/or any ticketing system a plus.

·         Night and weekend work required including working events.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.

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Sales, Service, & Marketing: Ticket Sales
Group Events Specialist - LA Clippers (Los Angeles, CA)

Job Summary

The Clippers are seeking a passionate, committed, and energetic sales person to join the team in selling group tickets. The selected candidate will be responsible for selling and servicing new group sales accounts, creating new ideas to increase ticket sales, and performing basic office functions as needed.

Principal Duties and Responsibilities

·         Make 80 phone calls per day to targeted demographics to sell group tickets and programs.

·        Actively pursue new business and determine new ways to acquire leads.

·         Meet or exceed monthly sales goals as determined by the Group Sales Manager.

·        Create and maintain long term clients and relationships.

·         Track communications and correspondence with clients using ticketing system (Archtics) and CRM (KORE).

·         Host events on game days.

·         Support team to help execute other events.

·         Network outside of business hours for lead generation purposes.

·         Sell season tickets, partial plans, suites in addition to group tickets.

Characteristics / Qualifications

·         Bachelor’s degree in business, management, sports marketing or a related field.

·         At least two (2) years of experience in group events and/or ticket sales.

·         At least one (1) year of customer service experience.

·         A positive commitment to providing exceptional customer service to all L.A. Clippers customers.

·         Proficient in Microsoft Word, Excel and Outlook.

·         Strong communication skills, both verbal and written, and exceptional interpersonal skills.

·         Excellent organization skills and attention to detail.

·         Ability to work independently and effectively in a high pressure environment.

·         Must be able to work non-traditional hours, including evenings, weekends and holidays.

·         Must be able to work every Clippers home game.

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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Coordinator - LA Clippers (Los Angeles, CA)

Job Summary

Under general supervision, the Ticket Operations Coordinator is responsible for working on all aspects of ticketing operations for the LA Clippers as well as providing support and assistance in the areas of ticket allocation, ticket inventory control, order fulfillment and ticket distribution.

Principal Duties and Responsibilities

·         Coordinate ticket operations, process and fulfill group, partial plan and season ticket orders for the team.

·         Assist with printing and distribution of tickets.

·         Process payments and daily sales reports.

·         Assist with reporting sales numbers and revenue to the Finance Department.

·         Reconcile daily, monthly and seasonal financial statements.

·         Provide Archtics support for Fan Relations Representatives, Account Executives and Group Sales staff.

·         Assist customers with account manager and nbatickets.com.

·         Coordinate Season Ticket/Customer Service window at the STAPLES Center box office on game days.

·         Assist with Database/CRM and social media management.

·         Coordinate and assist in any ticket office projects such as mailing, invoices, etc.

·         Assist with the maintaining all financial databases and spreadsheets related to ticket sales and operations.

·         Ensures accurate recording of payment and ticket information.

·         Implement any new ideas to improve the day to day work flow of the Ticket Operations department.

·         Assist with customer service issues during events.

·         Performs other duties as assigned.

Characteristics / Qualifications

·         Bachelor’s degree in business, management, sports marketing or a related field.

·         At least two (2) years of experience in ticket operations and/or ticket sales.

·         At least one (1) year of customer service experience.

·         Proficient knowledge of Archtics, Outbox and Veritix ticketing systems.

·         Cash handling/reconciling experience.

·         Proficient in Microsoft Word, Excel and Outlook.

·         Excellent organization skills and attention to detail.

·         Ability to work independently and effectively in a high pressure environment.

·         Accepts upon rotation, additional event responsibilities.

·         Must be able to work non-traditional hours, including evenings, weekends and holidays.

·         Demonstrated dedication with the ability to oversee projects from origin through execution.

·         Willingness to learn and should be able to flourish in a high growth, dynamic environment.

·         Effective communication skills, both oral and written.

·         Self-starter and entrepreneurial spirit with hands-on approach towards business.

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Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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