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Sales, Service, & Marketing: Database Marketing/Analytics
CRM Administrator - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Overview:
The CRM Administrator will be responsible for the implementation of the company’s Microsoft customer relationship management (CRM) system. The position’s main responsibilities will include, but are not limited to the following: improve collaboration to develop improved operational efficiencies and create analytics. The CRM Administrator will focus on developing operational efficiencies in the company by using the advanced features of the system. Position will also support employees with usability issues and will field requests for system enhancements. The CRM Administrator will serve as functional and technical subject matter expert to participate in development, implementation, maintenance and support of Microsoft CRM environment.

Major Responsibilities:
1. Ensure the successful implementation and usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental users
2. Conduct end-user training on CRM system
3. Secure, maintain, analyze, mine and report on all of the records and data sources housed within CRM
4. Assist in the development of sales campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential sales leads
5. Assist with lead management, data hygiene and data append initiatives
6. Assist with tracking the effectiveness of sales campaigns through quantitative and qualitative analysis and management
7. Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored
8. Work with vendor(s) to develop, as needed, customized MS CRM solutions to enhance business process and maximize internal usage
9. Manage the design, testing and delivery of all new system functionality and enhancements
10. Serve as liaison between all internal departments, including but not limited to Ticket Sales/Retention, Sponsorship, Marketing, Community Relations, Finance and IT
11. Act as primary contact with CRM vendor
12. Assist users with day-to-day questions, problems, and issues related to CRM
13. Document training, policy and procedures, and user manuals for CRM system

Qualifications:
1. Bachelor’s degree in Computer Science, Information Systems, Math, Operations Research or Engineering
2. Database management experience desirable
3. Experience with Microsoft CRM or comparable preferred
4. Exceptional computer skills (Outlook, Excel, Access, Word, PowerPoint)
5. Working knowledge of HTML, Photoshop, SQL
6. Advanced knowledge of Microsoft Excel (pivot tables, macros, other advanced features)
7. Ability to analyze and manipulate data into clearly understandable end user reports
8. Ability to handle and prioritize multiple varied projects simultaneously
9. High attention to detail
10. Excellent oral and written communication skills
11. Excellent interpersonal skills and ability to work collaboratively with others
12. Proven track record of results in database management/marketing environment
13. Ability to work nights and weekends


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-3 years of Microsoft CRM Experience?

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Technical Services: Audio/Video Editing and Production
Coordinator, Video Production - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Milwaukee Bucks are currently seeking an individual for the position of Video Production Coordinator.  The Coordinator is responsible for video and motion graphic content creation, and content development for Bucks.com and for in-arena presentation. The Coordinator oversees, produces and executes the integration of live-action footage, generated graphics, text still imagery and sound to create 2-dimensional and 3-dimensional motion graphic animations and fulfill corporate contractual commitments.

Essential Duties and Responsibilities:

  • Assist in planning, creating, implementing and executing video/production elements used during all home games

  • Participate in video shoots (camera, audio, lighting, set design, etc.) and editing of finished pieces

  • Assist in logging and organizing video footage

  • Assist in producing video packages, animations, crowd prompts, etc.

  • Game day support including video shoots and other assignments as necessary 

  • Design and create 2D/3D video elements for use in other media presentations for various departments

  • Assist with special events including Season Ticket Member functions, grassroots marketing and PR events, and playoff activities

  • Assist in fulfilling all internal and external video production requests

  • Maintain good attendance and punctuality

  • Other duties as assigned

Qualifications and Requirements:

  • Bachelor’s degree or industry equivalent in Broadcast/Video Production and a minimum 2-3  years’ experience in professional setting

  • Submission of a demo reel highlighting previous experience

  • Experience with a professional sports team is a plus

  • Working knowledge of general production equipment (Sony XD, DSLR, audio, lighting, etc.)

  • Knowledge of Avid Media Composer, Final Cut Pro, Adobe Creative Suite, Microsoft Word and Excel Macromedia Flash, Flash ActionScript and Chyron a plus Must be an effective team leader and team member

  • Ability to take ideas from concept to completion

  • Highly organized, patient and detail-oriented

  • Must have good communication skills, both written and oral

  • Must be willing to work extra hours including flexible schedule for evenings, weekends and holidays as necessary 

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Internships: Marketing
Digital Graphic Design Intern - Milwaukee Bucks (Milwaukee, WI)

Position Overview

The Digital Graphic Design intern will be responsible for assisting with day-to-day graphic design needs across all Milwaukee Bucks digital platforms.

Primary Duties:

  • Clip and retouch player action photos
  • Design and resize digital display ads 
  • Create unique gameday graphics for web, email and social media distribution
  • Build various digital sponsorship graphics
  • Create graphics to support social media messaging

Qualifications:

  • Must be a college student pursuing a degree in graphic design or a freelance artist able to work a regular schedule
  • Applicant must have proficiency in Photoshop, InDesign, and Illustrator CS5+ in a Mac environment, along with proficient computer skills including Microsoft Word, Excel and Outlook
  • Candidates must display strong work ethic, be goal-oriented and have the ability to multi-task
  • Applicant must possess effective ideation ability + strong visualization skills and must be a team player with a positive attitude

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have proficiency in Photoshop, InDesign, and Illustrator?

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Internships: Marketing
Digital Marketing Intern - Milwaukee Bucks (Milwaukee, WI)

Position Overview

The Digital Marketing Design intern will be responsible for assisting with mobile marketing campaign management as well as data acquisition and analysis.

Primary Duties:

  • Facilitate in-arena concourse data collection
  • Format and analyze data
  • Administer MMS & SMS in-game features
  • Execute game night SMS campaigns
  • Monitor and report inbound SMS activity
  • Produce database and mobile marketing reports based on direction from Digital team

Qualifications:

  • Must be a college student pursuing a degree in Marketing, Sports Marketing, Market Research or a related field
  • Candidates must display strong social skills, high level of maturity, a solid work ethic, be goal-oriented and have the ability to multi-task
  • Proficiency in Microsoft Office, mainly Excel and PowerPoint
  • Strong analytical skills and attention to detail
  • Excellent interpersonal, and verbal communication skills
  • Able to work game days, which include nights, weekends and some holidays

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Internships: Marketing
Digital Marketing Video Intern - Milwaukee Bucks (Milwaukee, WI)

Position Overview

The Video Intern intern will be responsible for assisting with home game press conference video shooting, editing and publishing as well as cataloging and editing game action highlights for publication and distribution on Milwaukee Bucks digital platforms.

Primary Duties:

  • Shoot and edit player and coach home game media availabilities and press conferences
  • Assist with capturing, editing and publishing game highlights
  • Assist with logging, organizing and archiving team video content
  • Assist with various game day production duties
  • Assist with planning, shooting, and editing team video features for digital distribution
  • Plan and capture video in a variety of settings, structured shoots, press conference, media sessions and team events
  • Create team highlight features for use on teamsite pre-roll, game previews, website promotions and other digital distribution
  • Set up lighting, audio equipment, and camera
  • Encode and publish video content 

Qualifications:

  • Advanced Post Production Skills and Motion Graphics strongly desired
  • Applicant must be proficient in Final Cut Pro/Adobe Premiere, After Effects/Motion, Photoshop, Microsoft Office Suite (Word, Excel, PowerPoint) and Mac IOS operating system
  • Possess a high level of interest in working in a fast-paced, sports-centered environment
  • Must have at least one (1) year related work or volunteer experience
  • Maintain exceptional written and oral communication skills with ability to communicate to all levels
  • Possess excellent organizational, interpersonal and customer service skills
  • Demonstrate leadership skills, maturity and professionalism
  • Production skills a must
  • Basic HTML knowledge
  • Knowledge of social media marketing
  • Knowledge of the NBA and the Milwaukee Bucks
  • Applicant must be able to work all home games on weeknights, weekends, holidays, etc.

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?

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Sales, Service, & Marketing: Ticket Sales Management
Inside Sales Manager - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Inside Sales Manager Role will report directly to the Director of Ticket Sales and will be responsible for maximizing revenue by recruiting, hiring and training a group of 15-45 entry-level sales associates at any given time. This role will be heavily involved in the recruitment of talent both locally and outside of the greater Milwaukee area. Core to this role is the ability to train, coach and assist with the sales process which includes prospecting, building relationships and closing business all in coordination with the general process and focus of the entire ticket sales and service team for the Bucks.  

 

Major Responsibilities:

  • Recruit, Hire, Train and coach Sales Associates and contribute to their continued professional development.
  • Increase Ticket Sales Revenue with a primary focus on Season tickets and Group ticket sales. 
  • Manage the sales process of every Sales Associate from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales and the fulfillment of all terms of every sale.
  • Responsible for strategic call campaigns, scripting, events and ticket packages that will result in the generation of revenue.
  • Meet or exceed annual sales associate team goals.
  • Work a majority of the Milwaukee Bucks home games and sales events to manage staff, drive business and generate new leads.
  • Work closely with all internal departments for cross-promotional initiatives.
  • Maintain working knowledge of all product to sell when applicable.
  • Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player.

 

Qualifications:

  • Previous management of a team in a sales environment.
  • Proven ability to train new sales associates.
  • High proficiency in both written and verbal communications (public speaking and presentation).
  • Excellent relationship building and interpersonal skills.
  • Assertive, persistent, process and results oriented.
  • Strong time management organization and analytical skills.
  • Strong work ethic and high personal accountability.
  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs.
  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays.
  • Ability to work well under pressure.

 

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 2 years management experience in a ticket sales or related field.
  • Minimum 3 years sales experience in a sports or related field.

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Internships: Marketing
New Media Marketing Intern - Milwaukee Bucks (Milwaukee, WI)

Position Overview

The New Media Marketing Intern will be responsible for assisting with day-to-day social media messaging and measurement.

Primary Duties

  • Creating content for the team’s social media accounts (Facebook, Twitter, Instagram, Snapchat, Vine, etc.)
  • Capturing and sharing unique, behind-the-scenes photos and videos
  • Writing and posting original captions, tweets, etc.
  • Monitoring and replying to fan comments, messages, questions, etc.
  • Tracking and analyzing the team’s social media activity and engagement
  • Executing giveaways via the team’s social media accounts
  • Finding and sharing emerging social media practices and trends with the rest of the social media team

Qualifications:

  • Positive attitude and strong work ethic
  • Strong oral and written communication skills
  • Excellent customer service skills
  • Analytical skills and strong attention to detail
  • Capacity to think creatively and contribute new ideas
  • Ability to multi-task and handle a variety of responsibilities
  • Ability to think and react quickly and appropriately to unpredictable situations
  • Understanding of social media platforms and appropriate use in a business setting
  • Knowledge of Microsoft Office and general computer skills
  • Design skills, including experience with Adobe Photoshop, are a plus
  • Ability to work most home games, including weekends and holidays
  • Knowledge of and passion for the Milwaukee Bucks and National Basketball Association, preferred

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Internships: Marketing
Photography Intern - Milwaukee Bucks (Milwaukee, WI)

Position Overview

The Photography Intern will be responsible for capturing the Bucks experience at home games and team as well as cataloging current and historic images.

Primary Duties:

  • Use photography skills and digital SLR equipment to properly assist in capturing in-arena and off-site events, press conferences, community functions, marketing  initiatives, player appearances, corporate partner elements, etc.
  • Assist with organizing and managing the photo archive system, including the download, edit, caption and keyword of current photos to Digital Asset Management.
  • Become familiar with any and all images in the archive and have the ability to recommend photos for various departmental needs.
  • Assist and work alongside any other photographers that may be contracted to cover major events, as well as local and national news/wire and editorial photographers on-site.
  • Coordinate the capture, editing and organization of corporate partner element photographs.

Qualifications:

  • Must be a college student pursuing a degree in graphic design or a freelance artist able to work a regular schedule
  • Applicant must have proficiency in Photoshop, Indesign, and Illustrator, along with proficient computer skills including Microsoft Word, Excel and Outlook
  • Candidates must display strong work ethic, be goal-oriented and have the ability to multi-task
  • Applicant must possess effective ideation ability + strong visualization skills and must be a team player with a positive attitude

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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