Chief Building Engineer - Milwaukee Bucks (Milwaukee, WI)
The Miwaukee Bucks are preparing to open a brand new World Class arena in September 2018 and we have a great opportunity for an experienced Chief Building Engineer to start during the construction stage and help build and maintain our new arena.
Title: Chief Building Engineer
Class: Full-time, Salaried, Exempt
Reports to: Vice President, Arena Operations
Arena Inc. Mission Statement: Our mission is to become the most successful and respected sports and entertainment company in the world.
This is a management position that oversees and supervises the engineering components of the arena.This includes the safe and efficient operation of all equipment and building systems and the coordination of the Engineering and Maintenance team’s daily activities.
Oversees all facility systems including Mechanical, Electrical, Plumbing, and Fire/Life Safety.
Schedules and supervises the daily activities of the trade’s staff.
Responsible for oversite of facility work orders and completion in the appropriate timeframe.
Creates and implements a proper Preventative Maintenance Plan.
Implements all Federal, State and Local Safety Regulations (i.e. ADA Compliance, OSHA Standards)
Conduct daily and/or weekly staff meetings with key personnel to discuss current or upcoming projects.
Assists with the monitoring of vendors and outside contractors as appropriate.
Review operation of Purchasing Inventory systems and insure proper quantities and types of maintenance and show supplies are on hand.
Develop and maintain procedures to insure Operations Department is ordering proper supplies for maintenance and show requirements in a timely manner. Research and recommend equipment, tools, materials and supplies to fulfill needs of Operations Department.
Quarterly and Annual budget forecasting will include: labor, materials, supplies, equipment and utility consumption and recommend policies and procedures to promote efficiency.
Assist in the creation of annual operations budgets and make recommendations on capital improvement projects.
Directs and trains maintenance personnel in the safe and effective operation of equipment and building systems.
Research and recommend continuing education programs for key technical personnel involved in the operation and maintenance of the building.
Maintain positive working relationships with service contractors, suppliers, utility companies and firms doing business with the Deer District, LLC.Coordinates annual capital projects as assigned, for the facilities and grounds.
Responds to emergency situations in accordance with departmental policies and procedures.
Prepare and maintain accurate records with regard to annual inspections of equipment and MEP systems.
Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
Other duties as assigned.
Bachelor’s Degree in Building Engineering or other related field with a minimum of 10 years of experience in a large scale facility.
Experience should include a well-rounded background and vast knowledge of heating, boilers, air-conditioning, electrical and plumbing systems, including equipment maintenance and repairs.
Has a solid understanding of Federal, State and Local building code requirements.
Have a working knowledge of OSHA safety regulations and chemical handling/storage. procedures.Valid Driver's License.
Excellent personal organization skills and exceptional planning skills to avoid reactional situations.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Excellent verbal and written business communication skills.
Excellent relational skills and experience dealing with union environment.
Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)
Title: Director of Business Development
Location: Milwaukee, WI
Reports To: SVP Business Development & Strategy
The Director, Business Development, will be responsible for generating new business revenue through corporate partnerships for the NBA’s Milwaukee Bucks and the Wisconsin Entertainment & Sports Center (“WESC”), scheduled to open in 2018. He/she is also responsible for planning, developing, integrating and managing business growth through sales to ensure business development activities are delivered in accordance with organizational strategy. This position is responsible for designing offerings with prospective buyers and providing appropriate solutions that align with the prospects/clients business objectives.
Duties and Responsibilities:
Meet and exceed all weekly, monthly, and annual goals related to Corporate Partnership business and retention.
Design and execute aggressive new business prospecting strategies.
Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and partnership presentations/proposals.
Lead the entire sales process:
Building a business case based on clients's needs and matching with appropriate assets.
Presentation build and pitch delivery.
Collaborate with all appropriate internal departments as needed (Digital/Social, Legal, Finance, Ticket/Premium Sales, Social Responsibility, Human Resources, Arena Operations, Business Development) to execute various opportunities.
Identify, vet, and prioritize new potential, incremental revenue sources to the company.
Develop and maintain updated, concise weekly sales reports for all Corporate Partnerships including use of company's CRM system.
Track and develop strategies to influence new opportunities and expiring contracts.
Assist in the renewal of expiring partnerships agreements and/or continue to re-evaluate extending deals, discontinue or look for replacements.
Manage revenue growth of all accounts within the portfolio.
Collaborate in developing a road map for deal strategy and sell-in.
Recommendation on workflows and processes required to scale business.
Leverage and create marketing and media opportunities via partnerships (co-branding).
Feedback on deal structures, including profitability analysis and operational efficiency for Bucks and client.
Feedback on potential roadblocks and recommendations on how to mitigate.
Manage and monitor all Bucks budgetary goals.
Monitor progress of all Sponsor/Partner deals and status regularly with Activation Team to create and leverage best practices.
Establish best practice communication and collaboration with all parties to deliver seamless service to clients.
Facilitate special projects as assigned.
Additional related duties as assigned.
Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.
Previous sales experience a must.
Must be able to develop and maintain corporate relationships, with senior level managers/clients.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be highly organized with ability to multi-task.
Must have strong interpersonal communication skills.
Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.
Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)
Overview:Manages and delegates responsibilities outlined below to sales team. Core to this role is the ability to train, coach, and assist with the sales process which includes prospecting, building relationships, and closing business all in coordination with the general process and focus of the entire tickets sales and service team for the Oshkosh NBA D-League team.
Duties and Responsibilities:
Recruit, hire, train, and coach Account Executive while overseeing seeing their daily activities. Execute performance feedback and reviews
Increase ticket sales revenue with a primary focus on season tickets and group ticket sales
Manage the sales process of every Account Executive from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales, and the fulfillment of all terms of every sale
Responsible for strategic call campaigns, scripting, events, and ticket packages that will result in the generation of revenue
Meet or exceed annual sales team goals and budgeted sales goals
Develop relationships with new customers, diversify the franchise’s customer-base, and produce and increase sales revenue.
Maintain ongoing relationships with existing customers, and secures repeat business and growth by recognizing and fulfilling value-add opportunities.
Directly sell new and existing season tickets and all other ticket revenue products
Measure the effectiveness of sales activities and provide recommendations to company President
Look for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team
Research successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise
Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs. Provides exceptional customer service and resolves customer issues within guidelines
Assist with community programs (i.e. school visits) as needed
Oversee ticketing inventory process
Ensure compliance with documented company and departmental policies
Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities
Game Day Responsibilities:
Coordinate and manage all sales efforts during game
Effectively handles customer issues
Manages Will-Call staff
Help when and where needed during game time
Provide oversight and feedback regarding delegated responsibilities
Assist with setup and breakdown of arena assets
Must have 7+ years of experience in ticket sales and service role
Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience
Previous management of a team in a sales environment
Proven ability to train new sales associates
Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation)
High proficiency in Microsoft Office
Excellent relationship building and interpersonal skills
Assertive, persistent, process and results oriented
Strong time management organization and analytical skills
Strong work ethic and high personal accountability
Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs
Able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays
Under the leadership of the General Manager, the Executive Assistant will perform administrative duties and provide executive-level support; assist in the day-to-day operations of the Milwaukee Bucks Arena Co. front office and work on special projects as assigned.
Communicate with high level contacts both inside and outside the company such as vendors, clients and ownership
Compose, type, and prepare correspondence, memos, meeting minutes, presentations, confidential materials, etc. of the highest quality
Manage, plan, and organize heavy calendaring for meetings, conference calls, and events
Coordinate travel arrangements including flights, hotels and car service as requested and prepare detailed itineraries
Monitor incoming mail
Perform general office duties, i.e. expense reports, check requests, DocuWare approvals, answer phones, copy, scan, etc.
Handle comp ticket requests and send to appropriate business contacts
Handle sensitive and confidential information
Manage internal and executive ticket requests for arena events
Schedule frequent community speaking engagements for the General Manager
Order office, food and UPS items as needed
Minimum of two year degree in Business Administration or five years in equivalent work experience as Executive Assistant
Basic knowledge/understanding of risk management
Computer literacy within a Windows environment
Strong customer relations and communications skills (verbal and written) and experience in project/process supervision
Past experience working in entertainment/live events preferred
Articulate, proactive and forward thinking
Judgment to independently handle a variety of administrative details and confidential matters with the highest level of integrity
Outstanding organizational skills
Capable of managing multiple priorities in a dynamic, ever-changing, and stress-filled environment
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.
Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.
Make sales from category lists to area organizations and follow-up as necessary
Meet or exceed annual sales goals
Meet daily and weekly outbound call and appointment expectations
Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
Build strong relationships and gain a deeper level of knowledge about each customer
Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
Attend team and community events for purpose of maximizing sales opportunities
Proactively create opportunities for new business with existing customers
Additional responsibilities as assigned by the Sr. Director of Group Sales
Must have at least 1-2 years experience in a ticket sales role
Demonstrates a positive and personable attitude
Highly motivated with a desire to be successful
Ability to work well as part of a team towards achieving department and company goals
Strong organizational and time-management skills
Excellent oral and written communication as well as customer service and problem solving skills
The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
Must be available to work flexible hours including nights, weekends and holidays
Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
Education and Experience:
A minimum of two years of successful sales experience, preferably sports sales experience
Four-year college degree
Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)
Administration/General Management: General Management/Profit & Loss
eSports Manager - Milwaukee Bucks (Milwaukee, WI)
Job Title: eSports Manager
Reports to: Co-Managing Directors
A candidate with 4+ years’ experience at either a publisher, team, or brand working on eSports activities or competitions. A self-starter who is organized and entrepreneurial, able to represent and manage an NBA team’s involvement in a professional NBA2K eSports league.
Specific Duties and Responsibilities:
Represent the interests of the eSports team both internally and with external partners
Lead team involvement in player selection process
Manage day to day operations of eSports team
Support internal stakeholders in marketing and sales
Manage relationships with eSports League, related organizations, and cultivate new relationships
Provide industry and local insights as input into the overall strategy
Regularly assess team’s performance and recommend methodologies to ensure successful, sustainable delivery
Represent the organization in match conflicts and other areas of interest with other team operations staff
Research gaming industry events and conventions leading to recommendations for team activations and involvement
Provide analysis and reporting on all League events
Primary point of contact to manage and advise players on all day-to-day operations
Advise and assist other business functions in all video/media production relating to Bucks
Coordinate with marketing team for campaign planning and management
Understanding and experience around eSports
Knowledge of NBA2K franchise
Strong communicator able to work in a diverse team
Innovative leader committed to delivering results
Experience with eSports competition
Experience with console gaming
Passion for video games
Demonstrated ability to juggle priorities and deadlines in a demanding environment
Experience managing a team preferred
Experience in account management preferred
The ability to work with diverse personalities in various settings
Social media experience
Passionate about eSports and taking care of teams and players, with the capacity to motivate and inspire others.
Able to work flexible hours, including travel to attend competitions on weekends, evenings and overseas as required.
Experience in competitive gaming, professional gaming, leagues and tournaments
Prior event and/or tournament organization and budgeting experience
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