Director Business Development and Platform Sales - Milwaukee Bucks (Milwaukee, WI)
Title: Director of Business Development
Location: Milwaukee, WI
Reports To: SVP Business Development & Strategy
The Director, Business Development, will be responsible for generating new business revenue through corporate partnerships for the NBA’s Milwaukee Bucks and the Wisconsin Entertainment & Sports Center (“WESC”), scheduled to open in 2018. He/she is also responsible for planning, developing, integrating and managing business growth through sales to ensure business development activities are delivered in accordance with organizational strategy. This position is responsible for designing offerings with prospective buyers and providing appropriate solutions that align with the prospects/clients business objectives.
Duties and Responsibilities:
Meet and exceed all weekly, monthly, and annual goals related to Corporate Partnership business and retention.
Design and execute aggressive new business prospecting strategies.
Build relationships with potential customers in person and over the phone including cold calling, setting discovery meetings and partnership presentations/proposals.
Lead the entire sales process:
Building a business case based on clients's needs and matching with appropriate assets.
Presentation build and pitch delivery.
Collaborate with all appropriate internal departments as needed (Digital/Social, Legal, Finance, Ticket/Premium Sales, Social Responsibility, Human Resources, Arena Operations, Business Development) to execute various opportunities.
Identify, vet, and prioritize new potential, incremental revenue sources to the company.
Develop and maintain updated, concise weekly sales reports for all Corporate Partnerships including use of company's CRM system.
Track and develop strategies to influence new opportunities and expiring contracts.
Assist in the renewal of expiring partnerships agreements and/or continue to re-evaluate extending deals, discontinue or look for replacements.
Manage revenue growth of all accounts within the portfolio.
Collaborate in developing a road map for deal strategy and sell-in.
Recommendation on workflows and processes required to scale business.
Leverage and create marketing and media opportunities via partnerships (co-branding).
Feedback on deal structures, including profitability analysis and operational efficiency for Bucks and client.
Feedback on potential roadblocks and recommendations on how to mitigate.
Manage and monitor all Bucks budgetary goals.
Monitor progress of all Sponsor/Partner deals and status regularly with Activation Team to create and leverage best practices.
Establish best practice communication and collaboration with all parties to deliver seamless service to clients.
Facilitate special projects as assigned.
Additional related duties as assigned.
Bachelor's degree (B. A.) from a four-year college or university; and a minimum of three years related experience.
Previous sales experience a must.
Must be able to develop and maintain corporate relationships, with senior level managers/clients.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be highly organized with ability to multi-task.
Must have strong interpersonal communication skills.
Capable of working extended hours such as overtime, nights, weekends, and holidays as necessary.
Director of Communications - Milwaukee Bucks (Milwaukee, WI)
Unique opportunity to be part of a team opening a new Sports and Entertainment arena!
The Director of Communications will serve as a media liaison between the new Sports and Entertainment arena and the media focusing on overall public relations including marketing campaigns, digital, sponsorship announcements, merchandise, entertainment, community and programming.
Specific Duties and Responsibilities:
The following list includes specific duties, but is not meant to be all-inclusive.
Serves as a liaison between the organization and the media
Creating storylines, pitching and placing stories
Drafting press releases
Oversee and run press conferences
Assisting in developing and executing communication strategies
Overseeing media onsite at the arena the arena, including concerts, college basketball, boxing and family entertainment
Coordinate photographer access at concerts
Develop and maintain media seating charts for concerts, college hoops, boxing and other sporting events
Work with music promoters/publicists to strategize and coordinate concert announcements
Prepare and maintain fact sheets, media outreach tracking documents and media distribution lists
Coordinate with finance the payment of invoices and tracking of the department’s budgets
BA or BS in Communications, public relations, journalism, marketing administration or a related field is mandatory
5-7 years of PR experience in entertainment, music and/or sports brands
Excellent writing skills
Ability to work flexible, non-conventional hours
Ability to work independently with general instructions
Ability to set priorities and handle multiple projects at the same time
Director of Operations - Milwaukee Bucks (Milwaukee, WI)
The Director of Operations for the Bucks Arena will direct and coordinate personnel, subcontractors and daily activities involved in the successful execution of events by performing the following duties personally and through subordinate supervisors.
Directs, supervises and schedules all aspects of Event Operations, set-ups and changeovers, crowd and risk management, fire and life safety, ADA compliance and works cooperatively with the operations of the catering company to assure facility readiness and smooth operation of events.
Works closely with the Team Operations to ensure that high-level quality operating standards are measured and maintained for all events.
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
Manages subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Assists in the preparation of the annual operating budget and recommends an annual capital budget for long range repairs and improvements to the facility.
Knows and ensures all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
Works closely with the VP of Arena Operations in the preparation and negotiation of Service Agreements
Acts as a liaison between unions, tenants and facility contractors as needed.
Inspects conversions, event set-ups, tear-downs progress to ensure conformance to established specifications
Develops and implements preventative maintenance schedules and monitors repair activity to minimize downtime and inconvenience to facility event activity.
Leads facility efforts for compliance with OSHA, safety and emergency policies and procedures including spearheading Safety Committee and training programs
Monitors and administers department policy and procedure requirements.
Coordinates operational activities with other departments and event related contractors to assure facility readiness and smooth operation of events, along with providing clear, concise, and timely communication of directives to other departments.
Directly supervises one or more building service worker(s), Conversion Manager, Event Manager and Event Coordinators.
Prepares cost estimates, assists the Finance Department with obtaining invoices during events, and monitors final billing.
Provides yearly inventory of all event related equipment.
Monitor performance of back of house staff including, stagehands & riggers, sub-contractors and all other event related staff.
Investigates, analyzes and resolves operational problems and complaints.
Other duties as assigned.
This position requires a seasoned professional with energy, passion, entrepreneurial spirit and the following:
Bachelor’s degree from an accredited four-year college or university preferred.
Minimum of 7 years of experience in a venue or high volume customer service industry.
Work irregular schedule to insure proper supervision of all events as described above and activities scheduled in the facility, as required. Work time periods (in addition to daytime periods) include approximately one hundred events per year that occur on nights, weekends, and holidays.
Possess knowledge of the principles of facility management, building operations, maintenance, practices and safety requirements.
Knowledge of methods in setting up/tearing down events, housekeeping/cleaning techniques of public facilities.
Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
Ability to think creatively, work independently without supervision, be self-directed and demonstrate initiative.
Strong verbal and written communication skills with an emphasis on business writing skills.
Must be proficient in MS Office (Excel, PP, Word), and MS Outlook. Experience with CAD is preferred.
Be aware of fire and safety codes, health codes, ADA requirements, and Arena policies and procedures
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.
Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.
Make sales from category lists to area organizations and follow-up as necessary
Meet or exceed annual sales goals
Meet daily and weekly outbound call and appointment expectations
Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
Build strong relationships and gain a deeper level of knowledge about each customer
Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
Attend team and community events for purpose of maximizing sales opportunities
Proactively create opportunities for new business with existing customers
Additional responsibilities as assigned by the Sr. Director of Group Sales
Must have at least 1-2 years experience in a ticket sales role
Demonstrates a positive and personable attitude
Highly motivated with a desire to be successful
Ability to work well as part of a team towards achieving department and company goals
Strong organizational and time-management skills
Excellent oral and written communication as well as customer service and problem solving skills
The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
Must be available to work flexible hours including nights, weekends and holidays
Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
Education and Experience:
A minimum of two years of successful sales experience, preferably sports sales experience
Four-year college degree
Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)
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