Director of Operations - Milwaukee Bucks (Milwaukee, WI)
The Director of Operations for the Bucks Arena will direct and coordinate personnel, subcontractors and daily activities involved in the successful execution of events by performing the following duties personally and through subordinate supervisors.
Directs, supervises and schedules all aspects of Event Operations, set-ups and changeovers, crowd and risk management, fire and life safety, ADA compliance and works cooperatively with the operations of the catering company to assure facility readiness and smooth operation of events.
Works closely with the Team Operations to ensure that high-level quality operating standards are measured and maintained for all events.
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
Manages subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Assists in the preparation of the annual operating budget and recommends an annual capital budget for long range repairs and improvements to the facility.
Knows and ensures all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
Works closely with the VP of Arena Operations in the preparation and negotiation of Service Agreements
Acts as a liaison between unions, tenants and facility contractors as needed.
Inspects conversions, event set-ups, tear-downs progress to ensure conformance to established specifications
Develops and implements preventative maintenance schedules and monitors repair activity to minimize downtime and inconvenience to facility event activity.
Leads facility efforts for compliance with OSHA, safety and emergency policies and procedures including spearheading Safety Committee and training programs
Monitors and administers department policy and procedure requirements.
Coordinates operational activities with other departments and event related contractors to assure facility readiness and smooth operation of events, along with providing clear, concise, and timely communication of directives to other departments.
Directly supervises one or more building service worker(s), Conversion Manager, Event Manager and Event Coordinators.
Prepares cost estimates, assists the Finance Department with obtaining invoices during events, and monitors final billing.
Provides yearly inventory of all event related equipment.
Monitor performance of back of house staff including, stagehands & riggers, sub-contractors and all other event related staff.
Investigates, analyzes and resolves operational problems and complaints.
Other duties as assigned.
This position requires a seasoned professional with energy, passion, entrepreneurial spirit and the following:
Bachelor’s degree from an accredited four-year college or university preferred.
Minimum of 7 years of experience in a venue or high volume customer service industry.
Work irregular schedule to insure proper supervision of all events as described above and activities scheduled in the facility, as required. Work time periods (in addition to daytime periods) include approximately one hundred events per year that occur on nights, weekends, and holidays.
Possess knowledge of the principles of facility management, building operations, maintenance, practices and safety requirements.
Knowledge of methods in setting up/tearing down events, housekeeping/cleaning techniques of public facilities.
Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
Ability to think creatively, work independently without supervision, be self-directed and demonstrate initiative.
Strong verbal and written communication skills with an emphasis on business writing skills.
Must be proficient in MS Office (Excel, PP, Word), and MS Outlook. Experience with CAD is preferred.
Be aware of fire and safety codes, health codes, ADA requirements, and Butler Arts Center policies and procedures
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Perform all duties required to maintain the basketball team members and staff needs pertaining to equipment, locker room supplies, laundry supplies and on-court supplies at home and on the road. Work necessitates initiative and judgment.
Specific Duties and Responsibilities:
The following list includes specific duties but is not meant to be all-inclusive
Attend all home and road pre-season, regular season and playoff games
Attend all practices and camps
Maintain all equipment needs of the team, including but not limited to the responsibility for organizing the athletic equipment room(s), keeping inventory of athletic equipment, laundry operations, issuing of proper equipment to athletes and staff, handling of players and coaches travel bags, and purchasing of all game and practice equipment
Pre-practice set-up and maintenance of the locker room and practice floor
Post-practice take-down and maintenance of the locker room and practice floor
Work with visiting teams concerning their practice schedules and laundry needs
Liaison between the team and various uniform and shoe companies to ensure adequate supplies for shoes and team apparel
Work closely with the screen printer and embroidery company to ensure correct lettering and numbering of all uniforms and practice gear
Supervise receiving and distribution of team-related items
Maintain records for all players and staff pertaining to clothing sizes, shoe size, etc.
Purchase supplies for staff and player locker rooms; i.e., shampoo, soap, mouthwash, etc.
Perform additional duties from time to time as requested by the General Manager, or Head Coach.
This position requires confidentiality and discretion relating to team members, visiting team members and staff information. Equipment Manager has the authority to purchase game and practice equipment and supplies as needed with the approval of General Manager, Assistant General Manager or VP of Basketball Operations.
Physical Requirements of the Position:
Lifting of baggage and warehouse items in excess of 40 pounds on a regular basis
Working of non-conventional hours
Consistent bending, lifting and physical movement while laundering clothing and performing other various tasks related to the Position
High School education, minimum
Computer literate with knowledge of Microsoft Office programs
Strong organizational skills with the ability to anticipate team needs
Strong communication skills with the ability to maintain a strong network of contacts
Executive Assistant to Arena GM - Milwaukee Bucks (Milwaukee, WI)
Under the leadership of the Arena General Manager, the Executive Assistant will perform administrative duties and provide executive-level support; assist in the day-to-day operations of the Milwaukee Bucks Arena Co. front office and work on special projects as assigned.
Communicate with high level contacts both inside and outside the company such as vendors, clients and ownership
Compose, type, and prepare correspondence, memos, meeting minutes, presentations, confidential materials, etc. of the highest quality
Manage, plan, and organize heavy calendaring for meetings, conference calls, and events
Coordinate travel arrangements including flights, hotels and car service as requested and prepare detailed itineraries
Monitor incoming mail
Perform general office duties, i.e. expense reports, check requests, DocuWare approvals, answer phones, copy, scan, etc.
Handle comp ticket requests and send to appropriate business contacts
Handle sensitive and confidential information
Manage internal and executive ticket requests for arena events
Minimum of two year degree in Business Administration or five years in equivalent work experience as Executive Assistant
Basic knowledge/understanding of risk management
Computer literacy within a Windows environment
Strong customer relations and communications skills (verbal and written) and experience in project/process supervision
Past experience working in entertainment/live events preferred
Articulate, proactive and forward thinking
Judgment to independently handle a variety of administrative details and confidential matters with the highest level of integrity
Outstanding organizational skills
Capable of managing multiple priorities in a dynamic, ever-changing, and stress-filled environment
Valid driver’s license
Must be bilingual (Spanish)
When you apply for this job online, you will be required to answer the following questions:
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)
The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.
Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.
Make sales from category lists to area organizations and follow-up as necessary
Meet or exceed annual sales goals
Meet daily and weekly outbound call and appointment expectations
Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
Build strong relationships and gain a deeper level of knowledge about each customer
Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
Attend team and community events for purpose of maximizing sales opportunities
Proactively create opportunities for new business with existing customers
Additional responsibilities as assigned by the Sr. Director of Group Sales
Must have at least 1-2 years experience in a ticket sales role
Demonstrates a positive and personable attitude
Highly motivated with a desire to be successful
Ability to work well as part of a team towards achieving department and company goals
Strong organizational and time-management skills
Excellent oral and written communication as well as customer service and problem solving skills
The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
Must be available to work flexible hours including nights, weekends and holidays
Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
Education and Experience:
A minimum of two years of successful sales experience, preferably sports sales experience
Four-year college degree
Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)
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