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Sales, Service, & Marketing: Database Marketing/Analytics
CRM Administrator - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Overview:
The CRM Administrator will be responsible for the implementation of the company’s Microsoft customer relationship management (CRM) system. The position’s main responsibilities will include, but are not limited to the following: improve collaboration to develop improved operational efficiencies and create analytics. The CRM Administrator will focus on developing operational efficiencies in the company by using the advanced features of the system. Position will also support employees with usability issues and will field requests for system enhancements. The CRM Administrator will serve as functional and technical subject matter expert to participate in development, implementation, maintenance and support of Microsoft CRM environment.

Major Responsibilities:
1. Ensure the successful implementation and usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental users
2. Conduct end-user training on CRM system
3. Secure, maintain, analyze, mine and report on all of the records and data sources housed within CRM
4. Assist in the development of sales campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential sales leads
5. Assist with lead management, data hygiene and data append initiatives
6. Assist with tracking the effectiveness of sales campaigns through quantitative and qualitative analysis and management
7. Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored
8. Work with vendor(s) to develop, as needed, customized MS CRM solutions to enhance business process and maximize internal usage
9. Manage the design, testing and delivery of all new system functionality and enhancements
10. Serve as liaison between all internal departments, including but not limited to Ticket Sales/Retention, Sponsorship, Marketing, Community Relations, Finance and IT
11. Act as primary contact with CRM vendor
12. Assist users with day-to-day questions, problems, and issues related to CRM
13. Document training, policy and procedures, and user manuals for CRM system

Qualifications:
1. Bachelor’s degree in Computer Science, Information Systems, Math, Operations Research or Engineering
2. Database management experience desirable
3. Experience with Microsoft CRM or comparable preferred
4. Exceptional computer skills (Outlook, Excel, Access, Word, PowerPoint)
5. Working knowledge of HTML, Photoshop, SQL
6. Advanced knowledge of Microsoft Excel (pivot tables, macros, other advanced features)
7. Ability to analyze and manipulate data into clearly understandable end user reports
8. Ability to handle and prioritize multiple varied projects simultaneously
9. High attention to detail
10. Excellent oral and written communication skills
11. Excellent interpersonal skills and ability to work collaboratively with others
12. Proven track record of results in database management/marketing environment
13. Ability to work nights and weekends


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-3 years of Microsoft CRM Experience?

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Finance: Accounting/Finance other
Financial Analyst - Milwaukee Bucks (Milwaukee, WI)

Summary:   

This position is responsible for supporting various financial processes for the Milwaukee Bucks and any Bucks related business ventures.

 

Specific Duties and Responsibilities:

  • Oversee the operation and maintenance of the Bucks Financial Model, including the development of new functionalities on an as-needed basis and the supervision of the recurring update process.  Bucks financial model includes detailed analysis & financial statement output, including P&L, Balance Sheet and Cash Flow.
  • Create automated process for updating the quarterly NBA financial projections, including a reconciliation vs Bucks GAAP financial projections and variance analysis vs prior NBA submission.
  • Assist with development and maintenance of various Key Performance Indicator (KPI) Dashboards.
  • Assist with post event reporting and analysis.
  • Prepare analysis and support schedules relating to all manner of Bucks business transactions.
  • Assist with monthly financial statement analysis, including detailed variance explanation vs budget, forecast and prior period.
  • Special projects as assigned.

 

Qualification Requirements:

  • BS degree required, preferably in Finance or Economics.  MBA, CPA, CFA are a plus.
  • 2+ years of investment banking, corporate finance or equivalent experience
  • High level of proficiency in Microsoft Excel.

  • Working knowledge of Prophix software & Microsoft Dynamics SL a plus

  • General proficiency with the rest of the Microsoft Office Suite
  • Superior analytical and problem-solving abilities, as well as an ability to apply higher-level judgment and strategic thinking.
  • Compelling presence and ability to manage relationships with key constituents as appropriate
  • Highly organized, energetic, self-directed business style, with strong ability to prioritize.
  • Has worked and succeeded in an environment of measurable metrics and results.
  • High energy, forward-thinking individual who thrives in a dynamic setting.  
  • Results-oriented person of action.
  • Enjoys working with people towards a common goal and is team player in every sense.
  • A bright, ambitious, and driven individual with the highest integrity and ethical standards.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's Degree in Finance or Economics?

2. Do you have 2+ years of investment banking, corporate finance or equivalent experience?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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