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Sales, Service, & Marketing: Client Relations/Customer Service
Director of Fan Experience - Milwaukee Bucks (Milwaukee, WI)

 

Position Description:
The Director of Fan Experience will be responsible for ensuring that Milwaukee Bucks games and events are world class fan experiences by developing and implementing inter-organization customer service strategies. This position will be responsible for aligning internal departments and external partners behind a consistent customer service platform and will develop, manage and measure service delivery at all Milwaukee Bucks games.  The ideal candidate is a motivated self-starter with outstanding interpersonal and analytical skills and a passion for customer service. This position will report to the Vice President of Marketing. 

Major Responsibilities:
•    Collaborate with all internal and external partners – including Season Ticket Services, BMO Harris Bradley Center, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery
•    Establish agreed-upon service standards and goals and work with internal and external partners to ensure consistent achievement of these goals, including but not limited to the following areas: expedient arena entry, friendly and efficient concession and retail operations, and proper game night staffing levels
•    Create and maintain a league-leading game night experience by developing and maintaining a consistent experience, representative of the Milwaukee Bucks brand, across all opportunities for fan interactions, including parking, guest entry, concessions, and ushers.
•    Develop multi-organization service dashboards and service recognition programs
•    Provide service training to internal departments and external partners
•    Oversee annual service mapping process for Bucks events at the BMO Harris Bradley Center
•    Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities
•    Assist in the evaluation and creation of new and customer service products and programs for season ticket holders and fans
•    Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas

Qualifications:
•    Experience in developing and executing customer service programs
•    Ability to work closely with team service partners and understand the financial agreements       and incentives for each
•    Collaborative working style, with strong written and verbal communications
•    Detail-oriented, with ability to manage multiple projects
•    Strong work ethic and high intellectual curiosity
•    Able to work flexible hours including evenings, weekends and holidays

Education and Experience:
•    Bachelor’s Degree required
•    5+ years of business experience required; ideal candidate will have previous experience in service delivery within the sports/entertainment industry or hospitality management

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Retail: Retail Merchandising
Director, Retail and Merchandising - Milwaukee Bucks (Milwaukee, WI)

Position Description:
The Team Retail Director is responsible for working with team partners and vendors to create a comprehensive retail strategy that will ensure the achievement of sales goals. This position will develop and enhance all merchandising processes as well as manage relationships with third party in-arena and online retail and merchandising partners. This position will work as a liaison for the team to develop and implement all merchandise marketing, inventory, pricing and sales strategies. The individual filling this position must possess great energy, a strong merchandising background and excellent communication skills. This position reports directly to the Vice President of Marketing.


Major Responsibilities:
• Manage relationships with in-arena retail partner and online partner to implement and influence merchandising strategies.
• Actively explore new product ideas to develop cutting edge merchandise strategies with current and new vendors.
• Understand profiles of merchandise purchasers and develop appropriate product mix and targeted sales strategies.
• Creatively work with partners to optimize overall layout and merchandise presentation in physical and online locations.
• Analyze sales trends to assist and advise retail partners on inventory management.
• Continuously monitor the buying patterns, performance indicators and customer feedback plus predict future sales trends of products. Responsible for making adjustments based on this information as necessary.
• Maintain targeted sales budget and produce weekly reports outlining progress towards meeting this budget by channel.
• Manage internal corporate gift and premium product ordering with third parties.
• Manage and oversee team retail presence outside of the arena (Wisconsin State Fair, Summerfest, etc.).
• Develop and implement strategy for selling official team collectibles (including game worn and autographed items).
• Meet suppliers and negotiate terms of contracts (including online retail partner).
• Create stories around key products and work with Marketing and Communications departments to sell those stories.
• Attend trade shows to assist retail partners in selecting and assembling product collections.
• Participate in promotional activities; develop promotional marketing plans for team retail including in-game, owned assets (broadcast, website, etc.) season ticket holder incentives, season long calendar of sales incentives and drivers.


Qualifications:
• BS/BA Degree in a relevant area of study such as marketing, fashion or merchandising.
• Prior experience (4 years plus) in a corporate retail and merchandising role with understanding of a variety of product lines, including performance and high-end.
• Well-versed in developing floor plans and three-dimensional displays in order to maximize sales.
• Proficient in Microsoft office including Word, Excel, and PowerPoint.
• Must be very dynamic, forward thinking, extremely analytical and well organized.
• Must have strong strategic thinking and planning skills.
• Must be a flexible and reliable team player, both within own department and within company as a whole.
 

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Group Account Executive Role will report to the Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

Major Responsibilities:
• Make sales from category lists to area organizations and follow-up as necessary
• Meet or exceed annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
• Build strong relationships and gain a deeper level of knowledge about each customer
• Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
• Attend team and community events for purpose of maximizing sales opportunities
• Proactively create opportunities for new business with existing customers
• Additional responsibilities as assigned by the Director of Group Sales

Qualifications:
• Demonstrates a positive and personable attitude
• Highly motivated with a desire to be successful
• Ability to work well as part of a team towards achieving department and company goals
• Strong organizational and time-management skills
• Excellent oral and written communication as well as customer service and problem solving skills
• The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
• Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both game days and non-game days
• Must be available to work flexible hours including nights, weekends and holidays
• Polished presentation skills with the ability to confidently react to situations in a timely and professional manner

Education and Experience:
• A minimum of two years of successful sales experience, preferably sports sales experience
• Four-year college degree
• Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years of successful sales experience?

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Technical Services: Graphic Design/Creative Services
Manager, Creative Services - Milwaukee Bucks (Milwaukee, WI)

Position Description:
Reporting directly to the Vice President of Marketing, the Creative Services Manager will lead the in-house Creative Services team and external vendors and will be responsible for the visual representation of the Milwaukee Bucks brand by developing, maintaining and consistently upholding all standards of brand identity. The successful candidate for this position will thrive in high job volume, fast-paced situations and possess skills in workflow process, scheduling, trafficking and project management.

Major Responsibilities:
•    Manage creative services staff, including graphic designers, video editors, and interns in developing compelling marketing materials that meet the needs to marketing and ticket sales initiatives
•    Coordinate the introduction and development of new, innovative designs to increase the power of the Milwaukee Bucks brand as well as improve existing methods. 
•    Develop long-term creative direction based on competition, market, and category trends and Marketing and Sales goals.
•    Responsible for all creative aspects of design and print production produced by the creative services department within the established timelines.
•    Develop a thorough understanding of all consumer-facing aspects of the Milwaukee Bucks business, including marketing, digital platforms, ticket sales, and game entertainment and work with each department to develop and execute a streamlined creative workflow process
•    Define the roles and responsibilities of all creative services personnel in order to consistently produce world class creative work
•    Responsible for trafficking/ tracking jobs, from beginning to end and reviewing accuracy and quality of all final creative projects
•    Maintain a workflow system that increases work volume and production speed.
•    Annually, establish creative services operating budget.
•    Conduct annual reviews of all external designers and print vendors to examine business relationships, the delivery of expectations, re-quote standard projects, and determine need for additional vendors.

Qualifications:
•    Background in Print and Digital Media; Experience with motion graphics a plus
•    Proficiency working with Adobe Creative Suite, Final Cut and Avid experience a plus
•    Superior written/ verbal communication skills
•    Persuasive, fact-based, and articulate with superlative collaboration skills
•    Strong sense of urgency combined with close attention to detail
•    Proven ability to manage multiple projects/activities seamlessly within a fast paced setting
•    Tenacious protector of brand and quality standards

Education and Experience:
•    Bachelor’s Degree required
•    5-10 years of graphic design experience required; ideal candidate will have previous experience managing a creative services department in a high job volume environment

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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:
The Milwaukee Bucks are seeking a positive, passionate individual that is committed to becoming a leader in the sports sales industry. This individual will go through a 10-12 month development program and will be responsible for selling season tickets, mini plans and groups primarily via phone but also through face to face meetings, in-arena tours and out of office appointments. Core to this role is the ability to prospect, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will have a heavy focus on outbound sales over the phone

Core Responsibilities:
• Generate new sales by scheduling, coordinating and conducting client meetings
• Conduct a heavy face-to-face appointment campaign to meet with new clients
• Manage sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale
• Ability to network and prospect with and sell to high level business executives and leaders
• Participate in professional networking events
• Provide superior customer service to existing and prospective clients
• Develop an individual sales plan to sell full season product over an extended period of time
• Meet or exceed annual sales goals
• Work a majority of the Milwaukee Bucks home games and sales events to drive business and generate new leads
• Work closely with all internal departments for cross-promotional initiatives
• Maintain full menu working knowledge of all season ticket plan, group and suite products to sell when applicable
• Demonstrate a commitment to achieving department and organizational goals along with a genuine desire to be a team player

Qualifications:
• High proficiency in both written and verbal communications (public speaking and presentation)
• Excellent relationship building and interpersonal skills
• Assertive, persistent and results-oriented approach
• Strong time-management organization and analytical skills
• Strong work ethic with high personal accountability, business ethics and morals
• Ability to be flexible, prioritize and manage multiple tasks/projects
• Able to work flexible hours based on changing priorities including evenings, weekends and holidays
• Ability to work well under pressure
• Ability to coordinate multiple events and exceed customers’ expectations
• Proficient in Microsoft Office applications

Education and Experience:
• Bachelor’s Degree required
 

**Application is a two-step process***
Step 1: To apply for this position, click the 'Apply for this position' link below and please completely fill out the application including uploading your resume.

Step 2: After completing Step 1, you will find a URL address in a yellow box titled 'Important Information about your Application.' Copy and paste the URL provided and complete all the required information on the electronic form. You will not be considered for this position unless you have completed both Steps 1 & 2

 

 

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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