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Sales, Service, & Marketing: Client Relations/Customer Service
Account Service Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:


The Account Service Executive will report to the Director of Retention and be responsible for maximizing revenue with a focused approach on growing and managing Bucks MVP accounts, prospecting new sales, and providing the highest level of customer service to our client base. Core to this role is the ability to grow and manage large numbers of accounts, build relationships and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will be compensated for renewal, new plan, group and suite sales.

Specific Duties and Responsibilities:

  • Maintain full menu working knowledge of all season ticket plan (renewal adn new), group, and suite products to sell when applicable
  • Manage renewal/sales process from start to finish - assess and qualify potential clients, create proposals, present solutions, close sales, and fulfill all terms of sale
  • Exceed sales and retention goals
  • High Proficiency in both written and verbal communications (public speaking and presentation)
  • Excellent relationship building and interpersonal skills
  • Assertive, persistent and results-oriented approach
  • Strong time-management organization and analytical skills
  • Strong work ethic with high personal accountability, business ethics and morals
  • Ability to be flexible, prioritize and manage multiple tasks/projects
  • Able to work flexible hours based on changing priorities including evenings, weekends, and holidays
  • Ability to work well under pressure
  • Ability to coordinate multiple events and exceed customers’ expectations
  • Proficient in Microsoft Office Applications
  • Knowledge of Archtics ticketing software and Microsoft-based CRM platforms preferred

Qualification Requirements:

  • Proven track record in sales/service experience in sales or related field (2-5 years of experience)
  • Bilingual is preferred

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

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Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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