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Sales, Service, & Marketing: Sales & Marketing Management
Director of Ticket Sales/Sales Manager - Milwaukee Bucks D-League (Oshkosh, WI)

Overview:  Manages and delegates responsibilities outlined below to sales team. Core to this role is the ability to train, coach, and assist with the sales process which includes prospecting, building relationships, and closing business all in coordination with the general process and focus of the entire tickets sales and service team for the Oshkosh NBA D-League team.  

 

Duties and Responsibilities:

  • Recruit, hire, train, and coach Account Executive while overseeing seeing their daily activities. Execute performance feedback and  reviews

  • Increase ticket sales revenue with a primary focus on season tickets and group ticket sales

  • Manage the sales process of every Account Executive from start to finish – attend appointments with them as necessary, assist them in the assessment and qualification of potential clients, presenting solutions, closing sales, and the fulfillment of all terms of every sale

  • Responsible for strategic call campaigns, scripting, events, and ticket packages that will result in the generation of revenue

  • Meet or exceed annual sales team goals and budgeted sales goals

  • Develop relationships with new customers, diversify the franchise’s customer-base, and produce and increase sales revenue. 

  • Maintain ongoing relationships with existing customers, and secures repeat business and growth by recognizing and fulfilling value-add opportunities.

  • Directly sell new and existing season tickets and all other ticket revenue products

  • Measure the effectiveness of sales activities and provide recommendations to company President

  • Look for continuous improvement opportunities, offers ideas and recommendations, and appropriately communicates and implements decisions with the sales team

  • Research successful revenue generation ideas from other teams/sports, and appropriately implements within the Franchise

  • Solicits customer feedback and uses the information to improve the efficiency and effectiveness of responding to customer needs.  Provides exceptional customer service and resolves customer issues within guidelines

  • Assist with community programs  (i.e. school visits) as needed

  • Oversee ticketing inventory process

  • Ensure compliance with documented company and departmental policies

  • Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating the existing customer-base, and tracking outside sales activities

    Game Day Responsibilities:

  • Coordinate and manage all sales efforts during game

  • Effectively handles customer issues

  • Manages Will-Call staff

  • Help when and where needed during game time

  • Provide oversight and feedback regarding delegated responsibilities

  • Assist with setup and breakdown of arena assets

    Qualification Requirements

  • Must have 7+ years of experience in ticket sales and service role

  • Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience
  • Previous management of a team in a sales environment

  • Proven ability to train new sales associates

  • Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation)

  • High proficiency in Microsoft Office

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays

  • Ability to work well under pressure

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Must have at least 1-2 years experience in a ticket sales role
  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

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Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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