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Sales, Service, & Marketing: Client Retention/Customer Service
Director of Retention - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Director of Retention role reports to the Vice President of Ticket Sales and Service and will be responsible for establishing the strategic direction and operational functions for the season ticket service and retention team including but not limited to the development of programs that maximize the relationship between Milwaukee Bucks season ticket holders and the Bucks organization. In addition, this role will be responsible for developing a plan that will assist the service team in hitting their new plan and group sales revenue goals. This role will be instrumental in the planning and further development of the Bucks MVP Membership Program for Season Ticket Holders which includes the implementation of various events and experiences throughout the Calendar year.

Major Responsibilities:

  • Collaborate with all internal and external partners – including Season Ticket Services, BMO Harris Bradley Center, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery

  • Develop multi-organization service dashboards and service recognition programs

  • Create, organize and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities for season ticket holders

  • Evaluate and create new customer service products and programs for season ticket holders, including continued development of the Bucks MVP program

  • Responsible for the development of the new season ticket holder onboarding program

  • Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas

  • Assist service and retention team with their sales efforts by developing strategic campaigns to upsell and generate referrals from current clients.

Qualifications:

  • Experience in developing and executing customer service programs

  • Ability to work closely with team service partners and understand the financial agreements and incentives for each

  • Collaborative working style, with strong written and verbal communications

  • Detail-oriented, with ability to manage multiple projects

  • Strong work ethic and high intellectual curiosity

  • Able to work flexible hours including evenings, weekends and holidays

  • Deep knowledge of leading service/retention marketing tactics and relationships with industry experts.

  • Strong ticket sales knowledge and/or background.
  • Familiarity and proficiency with Ticketmaster Archtics preferred

  • Experience working with CRM programs, specifically Microsoft Dynamics preferred.

Education and Experience:

  • Bachelor’s Degree required
  • Minimum 5 years proven sales/service experience in a sports related field.

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Sales, Service, & Marketing: Ticket Sales
Group Account Executive - Milwaukee Bucks (Milwaukee, WI)

Position Description:

The Group Account Executive Role will report to the Sr. Director of Group Sales and will have the primary responsibility of generating revenue through the selling of Bucks ticket packages, including group tickets, season tickets and partial plans. Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers and manage many different group initiatives at once.

Ideally, this person has a strong working knowledge of the group sales business and the ability to multi-task both in the office and at games. Expectations for the groups function is to grow to be top 5 in the league in group tickets sold and group revenue generated which means that we will rely heavily on this role to develop new relationships and generate new revenue and relationships for the groups department.

 

Major Responsibilities:

  • Make sales from category lists to area organizations and follow-up as necessary
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform game-day responsibilities, including entertaining clients and fulfill large group events and theme night commitments.
  • Attend team and community events for purpose of maximizing sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Additional responsibilities as assigned by the Sr. Director of Group Sales

 

Qualifications:

  • Demonstrates a positive and personable attitude
  • Highly motivated with a desire to be successful
  • Ability to work well as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Excellent oral and written communication as well as customer service and problem solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on seat tours and fan experiences both on game days and non-game days
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished presentation skills with the ability to confidently react to situations in a timely and professional manner
     

Education and Experience:

  • A minimum of two years of successful sales experience, preferably sports sales experience

  • Four-year college degree

  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)

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Retail: Retail Merchandising
Retail Operations Manager - Milwaukee Bucks (Milwaukee, WI)

Position Summary

Under the direction of Retail Director, oversees store operations and provides direction to Retail Supervisors and associates in accordance with Company’s customer service standards and applicable operational standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures.
  • Opens and closes retail location as directed by management.
  • Schedules all hourly retail associates to ensure proper coverage for all game day and non-game day store hours and responsibilities.
  • Monitors retail cashiers with the daily cash procedures and operations.  Ensure proper cash management.
  • Works with the cash office and finance team to ensure daily cash reports are accurate and investigates any variances.
  • Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to Retail Supervisors and retail associates regarding store merchandising and displays.
  • Works with the other department within the organization to generate inter departmental transfers of product to ensure proper movement of funds within the organization.
  • Ensures integrity of physical inventory levels.
  • Maintains cleanliness and safety standards throughout the retail shops
  • Performs duties as assigned.

 

Education & Experience:

  • Minimum three years’ experience as a manager in a retail environment.
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required.
  • Bachelor’s Degree with Business Management or Sports Management preferred.

 

Knowledge, Skills & Abilities:

  • Ability to manage supervisory level associates and entry level retail associates.
  • Problem solve different situations with internal and external customers.  
  • Excellent guest service skills; ability to adhere to Company’s customer service standards.
  • Ability to interact on a professional level with high profile clients.

Knowledge, Skills & Abilities (cont):

  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member.
  • Advanced math skills; ability to accurately handle money and count change.

 

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.

·         Ability to stand for entire length of shift

·         Ability to walk up and down stairs frequently

·         Bending, reaching, climbing on step stool

  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

 

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

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Sales, Service, & Marketing: Premium/Suite Sales
Sr Director of Premium Sales - Milwaukee Bucks, Inc. (Milwaukee, WI)

Position Description:


The Sr.Director of Premium Sales will report directly to the Vice President of Ticket Sales and Service and will oversee all sales efforts related to courtside seating, club seating and suite sales for the Milwaukee Bucks in coordination with the BMO Harris Bradley Center and the Bucks Corporate Partnerships team. This position is responsible for recruiting, training, mentoring, motivating and coaching a premium sales staff and monitoring progress towards achieving department goals. This role will be responsible for developing and implementing a premium sales plan designed to meet or exceed the annual departmental sales goals set forth by senior management. This position requires leadership by example in the aggressive pursuit of team sales goals.

Major Responsibilities:

  • Manage overall campaign strategy and onsales for product in coordination with the Director of Ticket Sales and the marketing department

  • Manage employees comprised of the Premium Sales department, as delegated by the VP of Ticket Sales and Service

  • Assists in the overall direction, coordination, and evaluation of the Sales team

  • Provide overall leadership for premium sales and services initiatives in order to meet or exceed all sales and revenue goals as developed by Senior Management

  • Creates sales strategies and materials to support the sale of Luxury suites, premium seats and nightly suite rentals

  • Recruit, hire, train and coach the professional development of premium sales staff

  • Manage the overall adoption and use of the CRM database to ensure the integrity of the information and run regular reports for senior management in order to give real time updates on sales and revenue projections

  • Manage the overall maintenance in order to ensure quality of information and to keep account data current in Archtics database

  • Identify upsell opportunities for other Bucks departments, specifically Business Development; communicate and collaborate on such opportunities on a timely basis.

  • Benchmark industry best practices, evaluate opportunities to utilize and implement when appropriate

  • Participates in events, promotions, client entertainment and other activities as required

  • Provides problem solving and conflict resolution for Premium Sales team as well as client related matters

  • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues and attending sales meetings with sales team members

Qualifications:

  • Previous management of a sales team in premium sales environment

  • Proven ability to hire and train top sales talent

  • Proven experience managing sales campaigns and lead sourcing

  • High proficiency in both written and verbal communications (public speaking and presentation)

  • Excellent relationship building and interpersonal skills

  • Assertive, persistent, process and results oriented

  • Strong time management organization and analytical skills

  • Strong work ethic and high personal accountability

  • Ability to be flexible, prioritize and manage multiple tasks/projects and staff needs

  • Able to work flexible hours based on changing priorities including evenings, weekends and holidays

  • Ability to work well under pressure

Education and Experience:

  • Bachelor’s Degree required

  • Minimum 4 years management experience in a ticket sales or related field

  • Minimum 5-8 years sales experience in a sports or related field

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 4 years management experience? (Yes or No)

2. Do you have at least 5 years sales experience in sports or a related field? (Yes or No)

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Technical Services: Graphic Design/Creative Services
Sr. Graphic Designer - Milwaukee Bucks (Milwaukee, WI)

Key Responsibilities Areas:

HAVE A VISION. The Senior Designer is responsible for providing print/digital art creation to support various internal departments and campaigns throughout the Milwaukee Bucks organization.

• Deliver creative solutions to communicate brand objectives

• Work closely with project managers to keep all projects on schedule

• A great team needs leaders. The Senior Designer will be expected to take the lead at keeping projects moving forward.

• As a Senior Designer, it is vital to take junior designers under your wing and help them develop their skills.

• Ensure the look and feel that define the excitement of Bucks basketball comes through loud and clear in every piece of communication we create.

• Be self-motivated and bring a positive attitude and have strong communications skills

Qualifications:

•Bachelor’s Degree in Graphic Design or Visual Communications from a four-year college or university

•5-7 years experience in an agency (or agency-like) setting

•An excellent portfolio

•The ability to manage your own projects while working within a team environment

•Superior organization and interpersonal skills

•The ability to thrive within a fast-paced agency-style environment

•The ability to handle changing priorities and multiple projects simultaneously.

•An understanding of client specified marketing objectives.

•Proficient in the latest versions of Adobe Creative Suite.

•The salary range for this position is dependent on experience level and qualifications.

This is an on-site position. Applications without portfolios or work samples will not be considered.

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Retail: Apparel
Warehouse Coordinator - Milwaukee Bucks (Milwaukee, WI)

PRINCIPAL FUNCTION:
This position directs, plans and guides all operations in the Retail warehouse.

ESSENTIAL RESPONSIBILITIES:

  • Direct and maintain efficient centralized warehousing operation by establishing control procedures for inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system.

  • Supervise, as necessary, clerical data entry staff involved in transmitting all warehousing documentation to the main office.

  • Coordinate all warehousing activities with management officials and representatives from the main office.

  • Plan and supervise receipt, storage and distribution of supplies and equipment in large centralized warehousing operations.

  • Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.

  • Supervise maintenance of facilities, material handling, equipment, and inventory warehousing control systems, manual or automated.

  • Compile and submit regular reports of damage, outdated stock or supplies, over and under shipments, return of goods to vendor, etc.

  • Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.

  • Ensure compliance with all applicable health and safety regulations.

  • Perform other related duties, tasks and responsibilities as required from time to time.

  • Responsible for directly supervising retail warehouse associates, including training and development of staff

  • Oversee supervision of retail warehouse associates, including hiring, scheduling and training on policies, procedures, duties and activities.

QUALIFICATIONS/SKILLS:
Required:

  • Associate’s degree.

  • Three years’ experience in the receipt, storage or distribution, including at least 2 years at the supervisory level in an entertainment or convention center venue.

  • Must be certified to drive a truck and a forklift

  • Ability to promote and participate in a team environment.

  • Ability to understand written and oral direction and to communicate same with others.

OTHER REQUIREMENTS:
Subject to wet floors, temperature extremes and excessive noise. Requires occasional lifting of up to 25 pounds in weight (boxes). Must be able to exert well-paced mobility to maneuver quickly among different areas of the facility. Must be able to use a ladder. Hours are often extended or irregular to include nights, weekends and holidays.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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