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Facility Operations/Security: Event Guest Relations
Fan Experience Coordinator - Milwaukee Bucks (Milwaukee, WI)

This position is responsible for assisting in enhancing game night fan experience and building a strong culture of guest service excellence.  The Fan Experience Coordinator will report to the Sr. Director of Fan Experience and will assist in areas including Game Night Prep, Coordinating Game Night Fan Experience Staff, Game Night Fan Communication, Post Game Follow Up, and Game Night Logistics. Ideal candidates are a team player with a positive attitude, focused heavily on guest services with an ability to multi-task and work in a fast paced environment.

 

 

Specific Duties and Responsibilities:

  • Coordinate all game day planners, information sheets, and specific game day updates for staff
  • Respond to fan related issues in game
  • Assist in developing the culture to drive service excellence
  • Assist in enhancing game day reporting
  • Assist in rolling out new programs, objectives and initiatives
  • Assist in creating and implementing game day policies and procedure to enhance game day experience
  • Manage scheduling and coordinate training for all Fan Experience Game Night Staff
  • All other assignments and duties as assigned
  • Assist in Partner Relationships
  • Lead Guest Services Trainings

Some Qualifications include:

  •  Bachelors Degree and 1-2 years in hospitality industry preferred
  • Ability to work extended hours including nights, weekends, holidays
  • Strong Microsoft and Computer Skills
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts
  • Able to maintain confidentiality and use discretion when privy to sensitive information

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Sales, Service, & Marketing: Premium/Suite Sales
Manager-Suite Sales - Milwaukee Bucks (Milwaukee, WI)

Manager of Suite Sales is responsible for duties pertaining to the sale of 'premium' areas at the BMO Harris Bradley Center, with a primary emphasis on multi-year suite leases.

Duties include, but are not limited to:

  • Assisting with the development of a comprehensive business plan and strategy
  • Partnering new prospects with appropriate premium areas, creating and developing relationships with top decision-makers
  • Working cohesively with the BMO Harris Bradley Center to create a unique experience for all premium clients to inspire the renewals of existing agreements
  • Showcasing and leveraging new arena  for new and current contracts
  • Assist with the continuous development of business plan, pricing, and strategy

The ideal candidate must be a good salesperson with proven self-motivational skills to create a business sales game plan to sell these high-end hospitality products over an extended period of time. The successful candidate ought to be organized, enthusiastic, focused and enjoy selling to corporate leaders. He/She ought to have discipline and enjoyment of the facilities' products and services. Previous background in suite sales is preferred, but not mandatory. Experience selling to senior management is also important.

3-4 years suite sales  or premium sales experience preferred

Bachelor's degree in related field required

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have previous experience in selling premium seating?

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Sales, Service, & Marketing: Marketing
Marketing Coordinator - Milwaukee Bucks (Milwaukee, WI)

The Marketing Coordinator for the Milwaukee Bucks has to be ready to do more than just coordinate and help develop best in class integrated marketing and promotional campaigns. The ideal candidate will have to be ready handle challenges that go beyond planning, coordinating and fulfilling team promotions; excited to do more than traffic advertising and track results. Sure, that’s all part of the job – but if what really drives you is a passion for learning, an eye for excellence and want to get in on the ground floor of helping to create the world’s best sports and entertainment organization, then you may just be the Marketing Coordinator we’re searching to find.

 

Specific Duties and Responsibilities:

  • Traffic advertising including digital, radio, print, television and outdoor
  •  Work with creative team to develop marketing collaterals in support of single game promotions
  • Assist the department with various marketing functions including, contesting, promotions, grassroots initiatives and event coordination. 
  • Coordinate in-house promotional/advertising inventory to support team marketing campaigns. Work with creative team to create and fulfill design requests for venue signage and special event activation. 
  • Assist with planning, coordinating, and fulfillment of single game promotions within the marketing department
  • Coordinate advertising promotions, including trafficking creative elements, fulfilling ticket requirements and providing logistical assistance
  • Assist team with game night giveaways including research, vendor relations, creative input, sponsor engagement, ordering, and fulfillment of all game day giveaways.   
  • Assist with facilitating logistics for field marketing program
  • Set up and facilitate marketing booth on game nights including coordination of game night marketing staff/interns
  • Assist with major marketing initiatives including family nights, theme nights, military, college, and the bar network
  • Assist with grassroots marketing initiatives to support other department events/initiatives
  • Update customer information in CRM systems and other databases
  • Other duties assigned by the marketing team

Qualification Requirements:

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field.  
  • 1-3 years in a marketing role in sports & events, consumer product goods or agency environment.  
  • Knowledgeable and experienced with advertising/marketing strategies
  • Excellent interpersonal skills with the ability to communicate effectively verbally and in writing with all levels within the organization.
  • Ability to work a flexible schedule including nights, weekends, and holidays.

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Retail: Retail Merchandising
Merchandise Manager - Milwaukee Bucks (Milwaukee, WI)

Position Summary

Under the direction of Retail Director, oversees store operations and provides direction to Retail Supervisors and associates in accordance with Company’s customer service standards and applicable operational standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures.
  • Opens and closes retail location as directed by management.
  • Schedules all hourly retail associates to ensure proper coverage for all game day and non-game day store hours and responsibilities.
  • Monitors retail cashiers with the daily cash procedures and operations.  Ensure proper cash management.
  • Works with the cash office and finance team to ensure daily cash reports are accurate and investigates any variances.
  • Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to Retail Supervisors and retail associates regarding store merchandising and displays.
  • Works with the other department within the organization to generate inter departmental transfers of product to ensure proper movement of funds within the organization.
  • Ensures integrity of physical inventory levels.
  • Maintains cleanliness and safety standards throughout the retail shops
  • Performs duties as assigned.

 

Education & Experience:

  • Minimum three years’ experience as a manager in a retail environment.
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required.
  • Bachelor’s Degree with Business Management or Sports Management preferred.

 

Knowledge, Skills & Abilities:

  • Ability to manage supervisory level associates and entry level retail associates.
  • Problem solve different situations with internal and external customers.  
  • Excellent guest service skills; ability to adhere to Company’s customer service standards.
  • Ability to interact on a professional level with high profile clients.

Knowledge, Skills & Abilities (cont):

  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.   
  • Ability to handle multiple tasks simultaneously in fast-paced environment.
  • Ability to work independently and as a team member.
  • Advanced math skills; ability to accurately handle money and count change.

 

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.

·         Ability to stand for entire length of shift

·         Ability to walk up and down stairs frequently

·         Bending, reaching, climbing on step stool

  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system

 

Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

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Retail: Apparel
Retail Attendant - Milwaukee Bucks (Milwaukee, WI)

Under the direction of Retail Supervisor/Merchandise Manager, sells retail merchandise to guests in accordance with Company’s customer service standards and applicable operational standards.   This is a part-time, seasonal position that requires days, nights and weekends.  Must be 16 years of age or older.

Essential Functions:

  • Greets and acknowledges guests.
  • Answers guests’ questions and assists them whenever possible.
  • Recommends, selects and helps locate or obtain merchandise for guests.
  • Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
  • Follows all register procedures and handles cash accordingly.
  • Exchanges merchandise for guests and processes returns, with approval of supervisor
  • Maintains records related to sales.
  • Ensures that all merchandise is correctly labeled and displayed.
  • Routinely stocks merchandise and faces items on shelves. 
  • Verifies amount of bank at beginning and the end of each shift.
  • Maintains a clean and organized store or stand.

  • Maintains orderly back-stock and knows where goods are to be found.
  • Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise. 
  • Watches for and recognizes security risks and thefts and reports to security and management.
  • Completes all related close-out paperwork.
  • Performs other duties as assigned.
  • Conducts inventory, as directed by supervisor/manager.

  • Assists with loading and unloading of merchandise.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous cash handling experience?

2. Do you have previous experience working with a point of sale system?

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Retail: Apparel
Retail Supervisor - Milwaukee Bucks (Milwaukee, WI)

Under the direction of Merchandise Manager, oversees store operations and provides direction to retail associates in accordance with Company’s customer service standards and applicable operational standards.

Essential Functions:

  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to, and maintains retail standards, policies and procedures
  • Opens and closes retail location as directed by management
  • Assists retail management with the daily cash procedures and operations
  • Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
  • Ensures integrity of physical inventory and par levels
  • Maintains cleanliness and safety standards throughout the retail shops
  • Performs duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a high school diploma or GED?

2. Do you have previous experience working with a point of sale system?

3. Do you have at least one year of retail or customer service experience?

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Sales, Service, & Marketing: Ticket Sales
Sales Associate - Milwaukee Bucks (Milwaukee, WI)

Are you looking to jumpstart your career in the sports business?  Look no further than the Milwaukee Bucks Sales Associate program!  This exclusive program will give you the opportunity to learn the business side of professional sports from the top leaders in the sports industry.  With a focus on consistent training and development through personalized coaching, the Bucks Sales Associate program will build the foundation needed for a long and successful career in the sports business!

Program Overview
The Sales Associate program focuses on developing and further educating entry-level sports business professionals on the skills required to succeed in the revenue generating side of the sports business.  Through consistent training and development with members of the Bucks leadership team, Sales Associates will develop a sales pitch in which they are confident in and is centered around their personality.

Responsibilities

  • Sell a full menu of ticket products for the Milwaukee Bucks, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages

  • Make cold calls from lists of area companies provided to sell full and partial season ticket packages and group tickets.

  • Effectively follow up with clients and prospective clients in order to build relationships to help provide repeat business and to meet excellent customer service requirements.

  • Proactively create opportunities for new business through up-selling opportunities and referrals from existing clients.

  • Contact past customers in order to generate new ticket sales.

  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.

  • Conduct in-arena appointments and tours of the BMO Harris Bradley Center to assist in closing new business and developing new relationships.

  • Work different Milwaukee Bucks events and games as assigned to support ticket sales efforts and promotional initiatives.
     

Qualifications

  • Undergraduate degree in business/sales/marketing/sports management or similar concentration.

  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.

  • Excellent communication and presentation skills, both written and oral.

  • Extremely coachable and eager to learn every day.

  • Highly motivated individuals with a strong desire to build a career in the sports business.

  • Must be able to work evenings and weekends, as required

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Sales, Service, & Marketing: Game Operations/Presentation
Team Attendant - Milwaukee Bucks (Milwaukee, WI)

This is a part-time seasonal position under the Team Services Department. Team Attendants will assist basketball staff, front office staff, and trainers.  Team Attendants are responsible for the procurement, maintenance, and staffing needs associated with the basketball staff and the front office. 

PRIMARY RESPONSIBILITIES

  • Attend all home preseason, regular season, and playoff games
  • Assist team with public events by appointment
  • Responsible for all pre-game locker room and courtside set-up of game equipment
  • Responsible for all post-game locker room and courtside tear down
  • Responsible for safe transportation of visiting team’s luggage to team bus
  • Provide for needs of NBA officials
  • Assist with all in-house game events that may require servicing (example: Halftime Entertainment)
  • Replace and stock refreshments in a timely manner
  • Perform assigned courtside game duties (example: Drinks, Towels, Hoop, Shag, Rebounding)
  • Keep facilities presentable in a timely manner
  • Place seat covers/magnets on bench area and in Courtside Club area
  • Poster rolls
  • Other duties as assigned

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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