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Sales, Service, & Marketing: Ticket Operations
Ticket Operations Manager - Atlanta Dream (Atlanta, GA)

Atlanta Dream Ticket Operations Manager

Position Summary: This position is responsible for overseeing the entire Ticket Operations department. Manages all financials with respect to ticket sales, as well as controls ticket inventory.


Reports to: Director of Ticket Sales & Service


Specific duties include, but are not limited to:
Reconciles daily, monthly and seasonal financial statements
Responsible for customer service training and box office training for game day box office employees
Develop a ticket operations business plan with the Director of Sales & Service
Manage relationship with all daily deal partners including but not limited to Groupon, Deal Swarm, GoldStar, Living
Social, Half Off Depot, ScoreBig, Homerun, Viagogo, Amazon, Homerun and AT&T
Responsible for implementing all related TicketMaster marketing and sales tools
Responsible for all internal/external ticket requests
Responsible for reporting accurate sales numbers and revenue to the Finance Department
Manages ticket inventory including season sales, group sales, promotional packages, and single ticket sales Supervises the department operations and functions including invoicing of account holders, seat upgrades,
allocations, transfers, and payment plans
Responsible for production and distribution of all tickets
Works in conjunction with Sales, Sponsorship, Community Relations, Basketball Operations, and Media Relations
departments for all internal ticket allotment and allocation
Works with the Marketing and Sales department in the development of promotional campaigns and materials Supervises the fulfillment of internal and league ticket requests
Serves as a liaison between the WNBA Atlanta Ticket Operations and the Philips Arena Box Office
Process payments, print tickets, and process daily sales reports
Provides Archtics training for Account Executives and Ticket Operations staff
Coordinates with DSA/TicketMaster on the creation of events and events on sale
Acts as the liaison with TicketMaster; responsible for Archtics updates and conversions
Handles customer inquiries
Perform customer service duties in management role at Box Office
Responsible for supervising the Ticket Operations Department
Must be able to work all home games
Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of deadlines
Must be able to concentrate and perform accurately
Must be able to react to change productively and to handle other tasks as assigned


Qualifications:
Bachelor’s degree and minimum of 2 years ticket sales box office experience required
Demonstrate strong attention to detail and be proactive in anticipating problems and providing ticketing and customer service solutions
Advanced knowledge of Ticketmaster system and Archtics required
Strong working knowledge of Word, Excel, PowerPoint, and Microsoft Outlook
Ability to work effectively and independently on multiple projects
Great organizational and interpersonal skills
Ability to meet and exceed customers’ needs and expectations
Must be flexible regarding work hours as duties will require working outside of “normal 9-5” schedule

 

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