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Sales, Service, & Marketing: Ticket Sales
ACCOUNT EXECUTIVE - Atlanta Dream (Atlanta, GA)

ATLANTA DREAM ACCOUNT EXECUTIVE

JOB DESCRIPTION

Title:                     Atlanta Dream Account Executive

Department:      Atlanta Dream Ticket Sales & Services

Reports to:          Director of Ticket Sales and Service

Type:                     Exempt, Full-Time

SUMMARY

The Atlanta Dream Account Executive is responsible for driving revenue by selling season tickets, partial plans, and group ticket packages to area businesses, individuals, and local group/organizations. Account Executives achieve their goals by phone prospecting, setting outside and inside appointments, hosting in-arena tours, participating in sales/promotional events and prospecting at Dream home games as well as internal/external events. Also responsible for delivering exceptional customer service, updating and maintaining account records and other duties assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sell season & partial season tickets and other ticket products.

  • Meet and exceed the required outbound call effort to generate sales.

  • Achieve and succeed monthly and annual revenue goals.

  • Generate prospective customers through cold calls, networking and obtaining referrals from existing customers

  • Work all Atlanta Dream home games, as well as team and community events for the purpose of securing ticket sale opportunities.

  • Service the needs of each existing account, while building relationships to provide excellent customer and renew each season ticket and group account.

  • Maintain computerized records of all clients and prospects with our CRM system.

  • Assist customer service efforts during renewal campaigns.

  • Become knowledgeable in pricing, discounts, promotions and Dream policies and procedures.

Supervisory Responsibilities

This position will not have managerial responsibilities.

Qualifications and EXPERIENCE

  • College degree required

  • Three to five years of successful work experience, preferably in the sports or entertainment industry

  • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred

  • Possess excellent customer service skills

  • Great professional phone sales technique and skills

  • Must be able to manage schedule to achieve daily goals for calls, appointments and sales

  • Proficient with Archtics and TicketMaster ticketing systems, or a similar ticketing system

  • Handle problems and customers in an efficient and courteous manner

  • Possess strong communication skills, both verbal and written, and exceptional interpersonal skills

  • Excellent organization skills and attention to detail

  • Ability to work with a team.

  • Be able to work a flexible schedule, including nights, weekends, and holidays

  • Proficient in Database Applications, Microsoft Word, Excel and Outlook

  • Knowledge of and passion for Dream/WNBA preferred

Required Questions (answer in cover Letter)

  1. Yes/No: I have previous ticket sales experience.

  2. Yes/No: I have played basketball in high school or college.

  3. Yes/No: I have one year of general sales experience.

  4. Yes/No: I have previous ticketmaster and archtics experience.

Certifications, Licenses or Registrations

As needed to meet education and/or experience.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous ticket sales experience.

2. Yes/No: I have played basketball in high school or college.

3. Yes/No: I have one year of general sales experience.

4. Yes/No: I have previous ticketmaster and archtics experience.

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Internships: Any Internship
Ticket Operations Internship - Atlanta Dream (Atlanta, GA)

Department:   Ticket Sales & Service

Job Title:            Ticket Operations Internship

Reports To:      Manager of Ticket Operations

Salary:                 For college class/program credit only; experience

Summary:         The Atlanta Dream is seeking dedicated, outgoing, and team-oriented individuals to fill the role of Ticket Operations Intern.  Intern will assist with ticket operation requests along with managing the day-to-day ticket service functions both in the office. The Ticket Operations Intern will process and fulfill ticket orders in TM Archtics ticketing system, assist with season ticket distribution, and generate sales and revenue reports.  Applicants seeking to gain experience working in professional sports in the area of ticket operations/sales are encouraged to apply.  Internship will begin May 2016 and run through September 2016.

Duties and Responsibilities:

Responsible for working on active ticketing system selling tickets to patrons

Generate reports from Ticketing System and Microsoft Excel

Assist in processing Group and Season ticket orders

Assist with ticket printing, packaging, and mailings

Assist Box Office on Game Days with ticket window sales, will call

Providing excellent customer service while assisting/resolving ticket related customer service issues

Other duties as assigned by Ticket Operations Managers

Knowledge, Skills and Abilities:

Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business or related field preferred

Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications

Ticket experience, specifically with Ticketmaster Archtics and/or Host a plus

Excellent oral and written communication skills, ability to communicate information in a fast-paced environment

Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time

Highly motivated with ability to understand products and services

Ability to work minimum 20 hours per week, with flexibility in scheduling to work evenings, weekends and holidays.

Must be able to perform physical demands including, but not limited to:  sitting, reaching with arms and hands, able to lift 40 lbs

Candidates must be able to travel to Dream Offices in Atlanta, GA or various events throughout the Atlanta Metro area.  Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time including during nights, weekends and holidays.  Candidates performing the duties of this job must be able to walk up and down stairs, use and reach with hands and arms, communicate verbally, listen clearly, and occasionally lift.  This is a seasonal, internship opportunity and no benefits will be provided.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Do you require an internship for school credit?

  2. Do you have an available schedule that will allow the ability to work part time including nights, weekends and holidays during the time period of May 2016 – September 2016?

  3. Describe your previous ticketing experience?

  4. Do you have experience with Ticketmaster Archtics and/or Host?

  5. Can you acquire housing and transportation within the Atlanta area?

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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