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Technical Services: Computer Information Systems
Information Systems/Technical Services: IT Database Management/Services - Atlanta Dream (Atlanta, GA)

Information Systems/Technical Services: IT Database Management/Services

Part-Time - Information Technology – Atlanta, GA



Overview:

The Atlanta Dream Part-Time Information Systems / Technical Services Associate will serve as the on-site, IT coordinator of various technology (telecommunication and/or data) systems involving both multiple-site and internal central office systems (installation, setup, and repair of computers).  This position will also work with IT vendors on network health, data backup and special projects.

Major Duties and Responsibilities:

  • Responding to and handling the organizations Help Desk calls to completion
  • Provide regular maintenance and administration of the company's I.T. environment
  • Proficiency with smartphones; Android, Apple, Blackberry, and/or Windows
  • Excellent MS Office skills
  • Ability to juggle multiple projects at once
  • Good organizational skills
  • Creative thinking abilities, not just following instructions, but coming up with solutions to unique problems on your own
  • Manage company’s e-mail distribution lists
  • Unlocking user accounts and resetting passwords
  • Assisting with the support of hardware and software issues as they arise
  • Printer supply management
  • Some knowledge of HTML/web development is a plus
  • Some knowledge of Mac OS is also a plus
  • Other duties as assigned

 Knowledge and Required Skills:

  • Excellent communication skills required, both written and verbal
  • Superior telephone manner and etiquette are necessary
  • Above average computer skills including Excel are required
  • Superior customer service skills are a must
  • Proven experience to appropriately work with and around confidential information is necessary
  • Ability to work independently or as part of a team and ability to take direction is a must
  • Technical experience supporting Microsoft Windows XP/7 and Apple OS X
  • Ability to troubleshoot printer problems
  • Basic knowledge of PC Hardware and troubleshooting hardware failures
  • Detail oriented
  • Have good documentation skills and the ability to create documentation when needed
  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi.

Note: When you apply for this job online, you will be required to answer the following questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. What qualifications do you have that you believe will make you successful in this position?

2. What are your hourly salary requirements?

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