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Technical Services: Web Programming
.NET Developer / Programmer Analyst- Full Time - Miami HEAT (Miami, FL)

About Our Information Technology Team

We are a team of creative & collaborative thinkers whose reputation as innovators and industry experts is widely recognized. We are a highly motivated team of IT professionals who enjoy creating leading-edge business solutions for the Sports and Entertainment business. The Information Technology (IT) team's role is to enhance the organization's competitive edge by overseeing the integration of today's ever-changing technology into every aspect of the organization. This includes, but is not limited to, data networks, ticketing systems; retail and restaurant/food service point-of-sale systems and telecommunication system services for television and radio broadcasters, print media, photographers, promoters, ATM's, and cell phone communication sites.

Description

The Enterprise Application Development team is tasked with designing and implementing cutting-edge solutions to improve and enhance our enterprise software. Our enterprise software is surprisingly complex, difficult to get right, and at the same time a lot of fun to work on. We hire people who are considered “Programmer”, “Software Engineer” and “Software Architect” at other companies. Titles are not as important to us as the quality of the people we work with and the opportunity to be productive. This is an exciting and challenging job position for a hardworking and creative professional with lots of exposure to new technologies and the freedom to think out of the box.
 

About Our Information Technology Team

We are a team of creative & collaborative thinkers whose reputation as innovators and industry experts is widely recognized. We are a highly motivated team of IT professionals who enjoy creating leading-edge business solutions for the Sports and Entertainment business. The Information Technology (IT) team's role is to enhance the organization's competitive edge by overseeing the integration of today's ever-changing technology into every aspect of the organization. This includes, but is not limited to, data networks, ticketing systems; retail and restaurant/food service point-of-sale systems and telecommunication system services for television and radio broadcasters, print media, photographers, promoters, ATM's, and cell phone communication sites.

Description

The Enterprise Application Development team is tasked with designing and implementing cutting-edge solutions to improve and enhance our enterprise software. Our enterprise software is surprisingly complex, difficult to get right, and at the same time a lot of fun to work on. We hire people who are considered “Programmer”, “Software Engineer” and “Software Architect” at other companies. Titles are not as important to us as the quality of the people we work with and the opportunity to be productive. This is an exciting and challenging job position for a hardworking and creative professional with lots of exposure to new technologies and the freedom to think out of the box.

Required Technical Skills

·         5+ years of development experience and comprehensive knowledge of tools/technologies including ASP.NET, C#, MS SQL, MVC, SPA, Java Script, CSS, HTML5, & front-end frameworks like JQuery, Angular, etc.

·         Solid database design, development & administration experience using SQL Server 2008-2016

·         Thorough understanding of Object Oriented Programming principles

·         Experience developing and consuming APIs (REST, SOAP)

·         Familiarity with agile methodologies.

·         Familiarity with multiple development processes like DDD and TDD

·         Experience with building applications for MS Azure cloud environment is a plus

Professional Skills

·         Outstanding analytical and interpersonal skills

·         Detailed and quality oriented

·         Can do attitude and collaborative orientation team player

·         Curiosity and internal motivation to constantly improve their own skills and how we develop software

·         Good communication skills (English)

Education & Experience

·         BS Computer Science/MIS/CIS or equivalent experience developing enterprise software.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you an internal candidate?

2. How did you find out about the position?

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Group Sales - Miami HEAT (Miami, FL)

Breif Description of the Position

Overview of the Job: This position is responsible with the selling of group tickets, Xfinity East Plaza neighborhoods, HEAT events in 601, and AmericanAirlines Arena events. Associate Degree from a two year college or technical school; Six months to one year related experience and/or training. Excellent communication skills, professional selling skills and previous ticket sales experience required. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

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Sales, Service, & Marketing: Premium/Suite Sales
Account Manager, Premium Sales- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Premium Sales Account Manager is responsible for finding new prospects and closing premium ticket sales. This position is focused on making outbound sales calls, setting new business meetings, and using LinkedIN sales navigator to sell premium seats to local businesses and individuals. The Premium Sales Account Manager will focus on selling courtside seats, Flagship seats, Junior Flagship Seats, Dewar’s Rail, Suites, and Loges. Additionally, the premium sales account manager will also be relied on to assist in the selling of Season Tickets, partial plans, and our new hospitality areas which include the Xfinity East Plaza neighborhoods, Cabana, and events in 601.

Responsibilities include:

  • Prospect new sales opportunities through the sale of courtside seats, Flagship Seats, Junior Flagship seats, Dewar’s Rail, Suites, and Loges.
  • Prospect new sales opportunities for new season ticket members, partial plans, Xfinity East Plaza neighborhoods, Cabana, and events in 601.
  • Prospect new sales opportunities for Tickets for Kids program and HEAT Gala.
  • Ability to close business in face to face meetings with C-Level executives
  • Improve outbound effort on a daily basis through outbound phone calls, social selling, and referrals.
  • Set a minimum of 8 new business meetings each week.
  • Meet sales goals (Premium, Seasons, Partial Plans, and HEAT Special Events) provided by the Director of Ticket Sales.
  • Host and work various events throughout the year
  • Perform other duties as assigned by the Director of Ticket Sales
  • Generates new sales by setting at least 8 outside appointments a week.
  • Generates new sales through the use of LinkedIn and Sales Navigator.
  •  Must be eager and willing to work with other team members on our staff.
  •  Maintain Smartsell database for communicating with prospects
  • Build loyalty and develop strong relationships with new and current customers.
  • Work extended and/or irregular hours including nights, weekends and holidays as needed.
  • Attend NBA, and AmericanAirlines Arena events as scheduled.

Minimum of 2 to 4 years of sustained success selling premium tickets in a business setting and/or professional sports setting. The requirements listed are representative of the knowledge, skill, and/or ability required.CRM and/or ticket system experience preferred as well as experience with LinkedIN Sales Navigator. Knowledge of Microsoft office applications. (Word, Excel, Outlook). Excellent communication skills, full understanding of the sales process, great grammar, strong interpersonal skills, and the ability to elevate the experience for all fans. Must have a desire to research industries in the Miami/Fort Lauderdale market. Must be able to generate results and record daily activities in a fast paced environment. Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 2-4 years of experience of success selling premium tickets in a business setting and/or professional sports setting?

2. (Yes/No) Are you proficient with LinkedIN Sales Navigator?

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, partial plans, tickets for kids, holiday plans, and premium seats through face to face meetings and outbound phone calls. Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed phase/ yearly 2016-2017 ticket sales revenue goals. Associate degree from a two year college or technical school; Six months to one year related experience and or training .Excellent communication skills, professional selling skills and previous ticket sales experience is required. Bilingual in Spanish is prefered, but not required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP


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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?

2. (Yes/No)Can you work on nights, weekends and holidays?

3. (Yes/No) Are you an internal candidate?

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Technical Services: Audio/Video Editing and Production
Manager, Arena Broadcast Technology - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for technical aspects of the Arena Broadcast Center, HEATV Studio, and Broadcast Truck Dock systems including: service, operation, and maintenance. Serve as contact for technical services involving Event/Show audio and intercom connectivity.  Assist with the support & oversight of the Broadcast Center systems and Digital Signage LED and Display systems including programming and scheduling requirements. Assist Media Production dept. with technical support regarding all broadcast ENG equipment. Provide technical support for the Arena Heat Broadcast and audio requirements for live Tv production. Assist with technical support of A/V systems for the Heat Coaching Video dept. Assist/Support the operating and maintenance of Arena Broadband RF distribution system.  Able to Work extended and/or irregular hours including nights, weekends, and holidays, as needed.  Creates and modifies various documents using Microsoft Word, Excel and Manage Outlook Calendar requirements.

Bachelor’s in Electrical Engineering or Broadcast Engineering or the following equivalent; 2 – 4 years related experience and/or training; or equivalent combination of education and work experience with A/V Broadcast type equipment, operation and or technical service maintenance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

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Internships: Any Internship
Premium Service Intern (Spring 2017) - Miami HEAT (Miami, FL)

Brief Description of the Internship

Overview of the Internship: To assist and provide support to the Premium Partnerships Department. Should be motivated and comfortable interacting with guests and clients.Assisting the Premium Account Managers on various daily tasks, will organize and maintain part time staff uniforms and materials. Will assist with HEAT game and event night responsibilities as needed. Must be able to work under pressure and meet deadlines while balancing multiple tasks at once.

Prior customer service experience required. Must be available to work all games and events, including holidays. Must possess strong written, verbal, and interpersonal communication skills. Must enjoy working with people in a customer service environment. Must have good organizational and time management skills to handle various projects at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Must be enrolled in a college or university.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you currently enrolled in a college/university?

2. (Yes/No) Will you be available to work for the entire 2016-2017 season?

3. (Yes/No) Are you able to work nights, weekends and holidays?

4. (Yes/No) Are you currently employed by The HEAT Group?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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