Current available jobs that best match heat:
» .NET Developer / Programmer Analyst- Full Time - Miami HEAT (Miami, FL)
» Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)
» Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)
» Community Affairs Intern- Fall 2014/Spring 2015 - Miami HEAT (Miami, FL)
» Coordinator, Season Ticket Services & Retention- Full Time - Miami HEAT (Miami, FL)
» Digital Asset & Services Manager- Full Time - Miami HEAT (Miami, FL)
» Director of IT Operations- Full Time - Miami HEAT (Miami, FL)
» Event Services Intern -Fall 2014 - Miami HEAT (Miami, FL)
» Graphic Design Internship- Fall 2014 - Miami HEAT (Miami, FL)
» Guest Services Greeters - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» Guest Services Representative– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Guest Services Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)
» IT Help Desk Coordinator - Miami HEAT (Miami, FL)
» Junior Graphic Designer-Full Time - Miami HEAT (Miami, FL)
» Media Production Intern- Fall 2014 - Miami HEAT (Miami, FL)
» Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)
» Season Ticket Services Account Representative (Full-Time) - Miami HEAT (Miami, FL)
» Telecommunications Engineer- Full Time - Miami HEAT (Miami, FL)
» Ticket Operations Intern Fall 2014 - Miami HEAT (Miami, FL)
» Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)
» Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)




Technical Services: Web Programming
.NET Developer / Programmer Analyst- Full Time - Miami HEAT (Miami, FL)

About Our Information Technology Team

We are a team of creative & collaborative thinkers whose reputation as innovators and industry experts is widely recognized. We are a highly motivated team of IT professionals who enjoy creating leading-edge business solutions for the Sports and Entertainment business. The Information Technology (IT) team's role is to enhance the organization's competitive edge by overseeing the integration of today's ever-changing technology into every aspect of the organization. This includes, but is not limited to, data networks, ticketing systems; retail and restaurant/food service point-of-sale systems and telecommunication system services for television and radio broadcasters, print media, photographers, promoters, ATM's, and cell phone communication sites.

Description

The Application Development team is tasked with designing and implementing cutting-edge solutions to improve and enhance our enterprise software. Our enterprise software is surprisingly complex, difficult to get right, and at the same time a lot of fun to work on. We hire people who are considered “Programmer”, “Software Engineer” and “Software Architect” at other companies. Titles are not as important to us as the quality of the people we work with and the opportunity to be productive. This is an exciting and challenging job position for a hardworking and creative professional with lots of exposure to new technologies and the freedom to think out of the box.

Required Technical Skills

·         Solid database design, development & administration experience using SQL Server 2008, 2012 or 2014

·         Thorough understanding of Object Oriented Programming principles

·         Experience developing with C# -(Windows and ASP.NET 3.5+ (Webforms and MVC)

·         Experience with Client/Server and SOA architectures

·         Experience with Web Services, WCF

·         Experience with HTML5, AJAX, JQuery & Javascript

Professional Skills

·         Outstanding analytical and interpersonal skills

·         Detailed and quality oriented

·         Can do attitude and collaborative orientation team player

·         Curiosity and internal motivation to constantly improve their own skills and how we develop software

·         Good communication skills (English)

Education & Experience

·         BS MIS/CIS with  2+ years of experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least two years of sales experience?

2. (Yes/No) Are you fluent in both English and Spanish?

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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?

2. (Yes/No)Can you work on nights, weekends and holidays?

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Internships: Any Internship
Community Affairs Intern- Fall 2014/Spring 2015 - Miami HEAT (Miami, FL)

Brief Discription of the Internship

Overview of the Internship: Responsible for sorting, handling, and fulfillment of all incoming requests. Assist in the coordination and execution of all community affairs events & programs including, but not limited to NBA Cares, Holiday programs, Hispanic Heritage Month and Black History Month, HEAT Learn to Swim Program, HEAT Academy, HEAT Youth Basketball.  Responsible for scheduling and fulfillment of the Honorary Ball Kid Program at all HEAT games. Responsible for writing Community Affairs event recap pieces for HEAT.com. Duties also include general office duties such as: data entry, answering phones, copying, filing, faxing, and maintaining mailing lists and donation requests. Will perform other duties as required. 

Must be enrolled in a college or university. Undergraduate Senior or Graduate Student preferred. Event planning and project management experience helpful. Must have strong written and verbal communication skills and ability to meet deadlines and balance multiple tasks.  MS Word, Excel and Outlook required.  Heavy lifting will be required at times. Bilingual in English and Spanish a plus.Must be enrolled in school and able to work from August to June.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you currently enrolled in a college or university?

2. What is your availability? Please provide days of the week and hours.

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Sales, Service, & Marketing: Client Relations/Customer Service
Coordinator, Season Ticket Services & Retention- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job:
• Plan, communicate, execute and measure all STSR events and activities for Season Ticket Holders and potential new sales (referrals). Including but not limited to the following: Casino Night, Kids Camp, Dewar’s Event, Meet and Greets, Open Practice, Select - a- Seat, Influencers; ensure all events meet budgeted financial objectives.
• Meet with key departments such as Marketing, Events Services, Strategic Planning, and Communications to develop quality marketing and promotional pieces for events and other STSR initiatives. I.e. Renewal collateral, invitations, direct mail pieces, poster boards.
• Assist in hiring and developing department interns.
• Answer STSR Hoop line and phone messages daily, systematically distribute and ensure follow up.
• Ensure personal timesheet is updated daily.
• Maintain STSR social media platforms and content including dedicated website, twitter account, and Facebook. Work closely with our Media team to ensure messages are consistent and compliant with Heat standards and procedures.
• Create and maintain tracking spreadsheets based on season ticket services retention and productivity data to help measure and customize STSR events.
• Create and maintain organized calendar of all STSR assets and events that impact STH or shareholders I.e. Game day calendar, yearly events calendar, 30-60-90 day outlooks and timelines.
• Assist with composing, proofreading, and editing of all communication devices to new and current STH. Collaborate all with internal communications to ensure organizational continuity.
• Develop and coordinate system on ensuring customer profile info is consistently collected and updated during all events and activities. Execute customized surveys for all events.
• Assist with ticket plan renewal process including but not limited to printing and pricing of tickets, messaging, payment options, upgrades, benefits and incentives.
• Responsible for tracking and maintaining our supplies and Inventory. Implement control system to ensure consumption and distribution.
• Attend STSR departmental meetings and communicate immediate and future events, and update action items.
• Attend necessary operational meetings determined by MGT to ensure communication of events to organization.

Bachelor's degree from an accredited college/university required. 1 years experience in sports or related industry to understand departmental roles. Proficient in excel, word, power point, archtics to maintain tracking forms for but not limited to budgets, expenses and event calendars. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 1 year of experience in the Sports Industry?

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Technical Services: Audio/Video Editing and Production
Digital Asset & Services Manager- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Miami HEAT is looking for a studio technical manager/post production engineer to serve as its Media Production Digital Asset Manager. This is a full time employment opportunity for a technical operations lead that will provide frontline operational and technical support for the video facility’s production systems: including AVID editing and transcoding systems; studio production TriCaster switching and streaming; administration and management of all file-based content and processing via AVID’s Media Composer/Isis Storage/Interplay Media Asset Manager System. Must be AVID certified (ACSR). Position requires a solid understanding of field and studio production. Detail oriented individual should possess excellent organizational and time management skills and be able to effectively multi-task. Person should also have good troubleshooting skills and work well with a variety of people including staff and vendors to establish productive on-going relationships.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

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Technical Services: Director
Director of IT Operations- Full Time - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: The Director of IT Operations oversees the day-to-day operations of the client systems & event operations support team, as well as, the organization’s telephony team. The ideal candidate will work with internal customers to communicate issue status and provide reports to the IT management team. This position will require working closely with the SVP/CIO and other IT department heads to develop and track metrics on issue resolution. Also, this individual will work with the IT team to identify, recommend, develop, implement, and support cost-effective solutions for all aspects of the Client Systems & Event Operations Support and Telecom Team operations for the entire organization.

Essential Duties & Responsibilities:
1. Responsible for the activities of direct report staff which includes, but is not limited to all client edge systems (i.e. PC’s, printer’s, POS systems, etc.), client device security, change management and telecommunications. This involves leading change management and risk management efforts, identifying appropriate resources needed and developing schedules to ensure timely completions of projects.
2. Oversee management of day-to-day operations and IT issues of all direct report staff.
3. Oversee management of all corporate telecommunications operations.
4. Manage direct report staff, which includes hiring, training, guidance, performance reviews and discipline as needed.
5. Ensure the team is made up of the correct complement of technical staff at all times.
6. Ensure that all direct report technical staff is organized and utilized effectively and efficiently.
7. Ensure quality and consistency in the technical services provided.
8. Responsible for the creation of policies, procedures and oversight of resource management as it pertains to the technical operations and planning.
9. Establish and maintain effective relationships with all stakeholders.
10. Provide support to senior leadership and mid-level management on issues relating to resource allocation and utilization.
11. Manage outsourced technical resources to identify, gather and prioritize requests for systems and/or network interoperability (new and existing).
12. Develop best practices and written documentation for all IT related processes.
13. Develop productive and effective vendor relationships to ensure cost effectiveness and quality.
14. Participate in senior management activities including staff meetings, planning and strategy sessions, etc.
15. PC & Laser Printer Hardware Repair & Maintenance
16. CAT5 cabling and Ethernet setup.
17. Improve Customer support process. Manage, supervise and prioritize the organization’s Helpdesk to minimize user downtime.
18. Provide level 1 and level 2 support to desktop clients regarding client applications and hardware. Deliver projects on time.
19. Provide first and second level help desk support. Reduce operating expense by using competitive vendor quotes. Reduce help desk incidents through proactive repairs and thereby reduce the mean time to repairs. Reduce parts cost and repair turnaround by seeking competitive vendor relationships.
20. Provide level 1 Point of Sale systems maintenance and ongoing support.
21. Document (as needed) all data desktop & server based software implementations so that future upgrades and/or maintenance of systems can be performed with technical efficiency, reductions in down time, and within overall operating expense.
22. Must be willing to work days and/or nights, weekends and Holidays to learn all game day event systems.
23. Once the candidate is proficient in all operational duties, the ideal candidate must be willing to work days and/or nights, weekends and Holidays as needed. This position will require that the ideal candidate provide “hands-on” support   alongside his/her staff as needed. 
24. Improve personal technical expertise to leverage current skill set and develops cost efficient and user friendly IT solutions.

Desired Qualifications:
1. Experience designing user packages for medium to large employers.
2. More than 6 years of hands-on field experience managing desktop support personnel in a technical role. A minimum of 6 years in a leadership (management) role.
3. Strong communication and people management skills are essential including demonstrated ability to recruit, mentor and motivate staff as well as manage performance and employee relations issues.
4. Strong interpersonal, oral and written communication skills.
5. Strong customer service orientation.
6. Prior personnel management experience with demonstrated ability to think strategically and lead.
7. Solid understanding of technology industry best practices and standards.
8. Must have an absolute commitment to IT systems uptime with impeccable attention to detail.
9. Proficiency required in developing and managing the ongoing assessment of project delivery quality.
10. Working knowledge of operating systems and server applications a plus.
11. Knowledge of advanced networking concepts (wired and wireless). 
12. Hands-on field experience with data switches, access points, firewalls and routers in a networked environment with a good working knowledge of how all of it interoperates.
13. Knowledge of support and troubleshooting in Microsoft Windows, Microsoft Office and MAC environments.
14. Excellent problem solving skills coupled with the ability to explain complex issues to non-technical staff.
15. Ability to multi-task, prioritize and time manage.
16. Self-starter with initiative, strong organizational skills, project management skills, decision making and leadership skills.
17. Ability to work effectively and collaboratively in a team environment and with employees of all levels/areas.
18. Certifications and relevant credentials from Microsoft/Apple.

Technical School or MIS Degree preferred; A+ certification and desktop helpdesk field experience. Minimum of 6 years PC & Laser printer hardware repair experience. Must have prior experience working with PC’s in an Active Directory LAN environment, with Windows 2000/XP & MS Office applications and MAC’s. All Candidates must be willing to work extended hours and weekends in order to learn arena support requirements. The ideal candidate must be willing to work days and/or nights, weekends and Holidays as needed. This position will require the ideal candidate to provide “hands-on” support as needed, when needed. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

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Internships: Any Internship
Event Services Intern -Fall 2014 - Miami HEAT (Miami, FL)

Overview of the Internship: To assist the Director of Event Services & Event Managers with the overall event coordination of Heat games, concerts and small scaled events. Responsibilities include, but are not limited to: assisting Event Manager with staffing deployments, creating maps, reviewing the technical rider, advancing the show with the Promoter and/or clients and creating event worksheets. Tasks also include  preparing event files and event summary notes, building walkthroughs, and assisting with event estimates and invoices.Must be able to work extended/irregular hours including nights, weekends and holidays, as needed. Must be proficient in Microsoft Office programs. Must be enrolled in a college or university.


 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you enrolled in a college or university?

2. (Yes/No) Have you graduated from college or from a university?

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Technical Services: Graphic Design/Creative Services
Graphic Design Internship- Fall 2014 - Miami HEAT (Miami, FL)

Brief Description of the Internship

Overview of the Internship: The Miami HEAT is hiring an enthusiastic Graphic Design Intern. The Graphic Design Intern will assist in all things creative and be a core member of the HEAT design team. Candidate should have interest and experience in designing for print and interactive media.  The Graphic Design Intern must be able to design within the constraints of the brand identity and maintain consistency of design across each medium.

Responsibilities: Assist the Junior Graphic Designers and Senior Graphic Designer with projects. Work closely with creative team to ensure projects are completed within deadline and reflect HEAT brand standards. Use exceptional design skills to create original, innovative concepts and designs that appropriately reflect HEAT branding and applications. Understand and apply new technologies that encourage innovation.

Must be enrolled in a college/university for the duration of the internship. Proficient with Adobe Creative Suite. Solid understanding of layout, typography, hierarchy, color theory, patterns and other design principles. Demonstrates brand/visual elements across multiple mediums in web, print, interactive, and social media assets. Ability to meet deadlines. Illustration skills a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently enrolled in a college/university?

2. Please submit a link to your online portfolio.

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Facility Operations/Security: Event Guest Relations
Guest Services Greeters - Part-Time/Event Staff - Miami HEAT (Miami, FL)

 

Overview of the job:

Services as liaison between the American Airlines Arena guests and The HEAT Group to ensure Five Star Services are provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

 

Responsibilities:

  • To serve as Guest Services Greeters on the exterior locations of the Arena while providing friendly and courteous assistance.          
  • Assist guests with inquiries, providing accurate facility information (Box Office locations, parking, ADA assistance entrances, store locations, F&B options, Miami HEAT/AAArena upcoming events).
  • Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
  • Maintains professional use of radio etiquette for internal communication during HEAT games and Arena events.
  • To provide coverage for interior Guest Services Representatives as directed or needed.
  • Provides a professional image at all times through appearance and dress.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?

2. (Yes/No) Can you speak both English and Spanish fluently?

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Facility Operations/Security: Event Guest Relations
Guest Services Representative– Part Time/Event Staff - Miami HEAT (Miami, FL)

Overview of the Job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work, nights, weekends and holidays?

2. (Yes/No) Can you speak both English and Spanish fluently?

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Facility Operations/Security: Event Guest Relations
Guest Services Surveyors - Part-Time/Event Staff - Miami HEAT (Miami, FL)

 

Overview of the job:

Serves as liaison between the American Airlines Arena guests and The HEAT Group to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, catering, housekeeping, finance and general arena operations.

 

Responsibilities:

  • Approach guests on the exterior of the arena property and on interior concourses to conduct brief interviews.
  • Ask questions in accordance with instructions to obtain various specified information, such as guests' perception of quality, value and customer service.
  • Ensure data integrity by truthfully and accurately recording guests' answers.
  • Identify and report problems in obtaining valid data.
  • Attend pre-shift and post-shift meetings with supervisor to receive assignment and/or discuss surveying goals and progress.
  • Serve as Arena Ambassadors, facilitating on the spot resolution where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Can you work nights, weekends and holidays?

2. (Yes/No) Can you speak both English and Spanish fluently?

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Technical Services: Technical Support/Help Desk
IT Help Desk Coordinator - Miami HEAT (Miami, FL)

Brief Description of the Position

We are currently seeking a highly motivated individual to fill an I.T. Helpdesk Coordinator position at AmericanAirlines Arena, home of the 3 time World Champion Miami HEAT.  This position will provide remote and onsite hands-on support to staff, vendors, and customers as well as, proactively identify issues (beyond the positions role & responsibility) and escalate issues to the Network Administration team as needed.  The ideal candidate will have the skills to diagnose and repair desktop hardware; laser printers; cellular telephones; desktop software applications and provide on-site support for basketball games and events.  Also, this individual will work closely with a team of helpdesk professionals under the guidance and supervision of the Director of IT Operations.

The list below is representative of additional duties and responsibilities, but it is not meant to be exhaustive of all duties.

Responsibilities

  • Provide first level help desktop support to internal office end users
  • Reduce help desk incidents and the mean time of repairs by proactively repairing hardware as needed.
  • Prioritize severity of helpdesk calls and minimize user downtime
  • Provide level 1 Point of Sale support and maintenance for retail and food and beverage operations
  • Provide documentation for procedural I.T. operations
  • Learn all arena game day and event systems
  • Provide safe and neat Ethernet cabling runs
  • Repair and maintain Laser printers
  • Repair, maintain and upgrade cellular phones
  • Organize, track and maintain stock for various hardware systems
  • Establish vendor relationships and make hardware and software purchasing recommendations
  • Project manage various small to medium sized projects
  • Monitor, and remediate software updates for desktop applications
  • Respond to Virus, Malware and various security threats while implementing preventative measures to minimize risk
  • Provide internet connectivity services to 3rd party vendors, Event personnel and Basketball Operations
  • Provide level 1 support of Ticketmaster hardware and software technology
  • Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
  • Track, document and maintain all helpdesk requests utilizing a ticket management system

 Requirements

  • Min. 4 years of hands-on I.T. business experience with the following areas
  • Microsoft Office Applications
  • Microsoft Windows
  • Repair and maintenance of network laser printers
  • Desktop maintenance, repair and installation

Candidate must have a basic foundation and understanding of the following areas:

  • Active Directory Groups, Users and Organizational units
  • Windows user rights and permissions
  • Network topology and LAN infrastructure

Candidate must have the ability to work well with others in a team environment; accept constructive criticism and have a positive attitude.

Must be flexible to work extended hours, evenings, weekends, holidays and swing shifts, if necessary-- as needed and when needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have any scheduling conflicts that would prohibit you from working irregular hours including nights, weekends and holidays?

2. (Yes/No) Do you have at least 3-4 years of IT helpdesk experience?

3. Where did you hear about this position?

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Technical Services: Web Design/Development
Junior Graphic Designer-Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job The Miami HEAT is hiring an incredibly creative Junior Graphic Designer. This is a full time position. The Junior Graphic Designer will assist in all things creative and be a core member of the HEAT design team. Candidate should have interest and experience in designing for print and interactive media.  The Junior Graphic Designer must be able to design within the constraints of the brand identity and maintain consistency of design across each medium.

Work closely with creative team to ensure projects are completed within deadline and reflect HEAT brand standards. Use exceptional design skills to create original, innovative concepts and designs that appropriately reflect HEAT branding and applications. Understand and apply new technologies that encourage innovation. Provide support to the creative team with all project-related tasks. Develop, sketch, research and present ideas.

Bachelor Degree in Graphic Design. Minimum 2 years experience in an agency or in-house creative team. Proficient with Adobe Creative Suite. Solid understanding of layout, typography, hierarchy, color theory, patterns and other design principles. Experience in web design, print, and packaging. Demonstrates brand/visual elements across multiple mediums in web, print, interactive, and social media assets. Ability to meet deadlines. Familiarity with HTML and CSS a plus. Illustration skills a huge plus. Excellent communication, organization and time management skills. Ability to self-manage projects. Ability to handle multiple projects and work quickly without mistakes. Familiarity with industry trends.

Please submit a link to your portfolio.


 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please submit a link to your online portfolio.

2. Tell me you Six Word Career Story.

3. Which project are you most proud of? Why?

4. Where did you hear about the job?

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Internships: Any Internship
Media Production Intern- Fall 2014 - Miami HEAT (Miami, FL)

Overview of the Internship: - Learn and operate digital routing system for editing and tape to tape dubbing .Recording and logging of Heat home and away broadcasts melts .Assisting on-location shoots in and outside arena .Archiving and editing of media clips, events, and highlight reels.Labeling game reels and ENG tapes into library system specifications.Learn and operate Arena RF Satellite and CATV system. Participate in other duties as assigned by Media Production Staff. Knowledge of basic editing linear or non-linear preferred .Knowledge of professional HD Cameras. Knowledge of graphic software helpful: Adobe photoshop, Must possess basic computer skills: knowledge of Word/Excel/Internet Explorer. Knowledge of the game of basketball, sports, and entertainment extremely important.Must be enrolled in a college or university.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you enrolled in a college or university?

2. (Yes/No) Are you a Broadcasting major?

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Sales, Service, & Marketing: Client Relations/Customer Service
Premium Concierge– Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Serves as liaison between the American Airlines Arena guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Minimum of 1 year proven guest service experience. Hospitality industry experience a plus.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, holidays, and weekends?

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Sales, Service, & Marketing: Ticket Marketing
Season Ticket Services Account Representative (Full-Time) - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job : Responsible for accomplishing touch point and renewal goals with season ticket holders.Collects database information from season ticket holders during outbound phone campaigns. Logging information for season ticket information and touch points in Archtics. Fulfills all requests that arise through season ticket hotline, email and personal voicemail. Resolve problems in an effective manner, makes note of any problems and if resolution is not made immediately, then resolve following business day. Schedules any necessary follow up calls or visits with season ticket holders. Deliver customized services to season ticket holders. Assist department with all projects that arise throughout the season. These vary in nature from mass mailings to game day and special events. Foster teamwork, employee morale, motivation and open communication  within Season Ticket Services department and other departments within the organization. Update database with new contact information that is received. Provides support during game day to part time Guest Service staff.
BA/BS from four-year college or university preferred. One or two years work experience with a professional sports team or collegiate athletic department in a service or marketing capacity. Excellent customer service, excellent computer skills, problem solving, communication, time management is essential.

 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2 years’ experience is a sports or service environment, please explain?

2. Have you worked in an industry requiring you to service and retain a consistent number of accounts or clients, please explain?

3. Have you ever worked in an industry requiring a flexible work schedule ie. weekends, nights, holidays, etc…please explain?

4. Have you worked with sports related software systems ie. Archtics, CRM, what system and where?

5. On a scale of 1-10, (10 being very knowledgeable) how would you rate your knowledge of the basketball industry?

6. (Yes/No) Are you fluent in both English and Spanish?

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Technical Services: Network Administration/Services
Telecommunications Engineer- Full Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Miami HEAT seek an experienced Telecommunications Systems Administrator to work with its technical staff in Miami. The ideal candidate must be a motivated & professional self-starter who possesses excellent oral and written communication skills and works well under pressure. Major responsibilities include: Installation design, maintenance, configuration, training and troubleshooting of Avaya Definity G3 PBX, and Intuity Messaging system. Installation, testing, and configuration of trunks lines: T1' s, ISDN PRI, DID, E&M, Loop / Ground Start. Design, support, and cabling of Voice/ LAN/ WAN, both Cat5 and fiber optics. Call Center design and implementation: ACD, Call Vectoring, Auto Attendant, and call detailing reporting.

The ideal candidate will have at least 6 years experience: Troubleshooting in-depth telecommunications infrastructure issues. Installing, designing, maintaining, configuring, training and troubleshooting of Avaya Definity G3 PBX, and Intuity Messaging system. Utilizing project management skills to solve complex problems. Documenting and updating systems design and deployment through Visio or other written means.   

College degree preferred and/or  work equivalent experience. Pertinent Avaya Definity G3 PBX / Intuity Messaging systems technical certifications. Other relevant technical certifications or experience in Design, support, and cabling of Voice/ LAN/ WAN, both Cat5 and fiber optics.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have experience with the design, support, and cabling of Voice/LAN/ WAN, both Cat5 and fiber optics?

2. (Yes/No) Do you have hands on experience with Avaya Definity G3?

3. (Yes/No) Do you have Avaya Definity G3 PBX systems technical certifications?

4. (Yes/No) Do you have Avaya Intuity Messaging system experience/certification?

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Internships: Any Internship
Ticket Operations Intern Fall 2014 - Miami HEAT (Miami, FL)

Brief Description of the Internship

 

Overview of the Job: Assist with the operation of tickets sales window and event set up. Assist with all aspects of sales processing to include group, season, partial plan and event sales. Assist with event creation. Participate in departmental meetings. Compile data for reports/trending as needed. Assist with the maintenance of the season ticket holder filing system. Handle Ticket Operations related projects as assigned. Assist with the daily operation of the ticket office.

Candidate must be enrolled in a college or university .Business, Communications, Finance, Hospitality Management, Sports Administration, Management or related business majors preferred. Excellent customer service skills; Strong written and verbal skills; listening skills; organizational skills; ability to work independently and meet deadlines.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you enrolled in a college/university?

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Facility Operations/Security: Usher/Ticket Taker
Usher/ Ticket Taker - Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Job Description of the Position

Overview of the Job: Primary responsibility is to greet guests, check tickets, and direct guests to their seats. Previous guest services experience a plus, excellent communication skills, and the ability to easily maneuver throughout the Arena. Strong customer service skills preferred.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you bilingual in both English and Spanish?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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