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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Marketing
Manager/Coordinator of Digital Marketing - Charlotte Hornets (charlotte, NC)

In this role, you are responsible for the creation, execution, and analysis of our email and digital marketing strategy. You will work in conjunction with both external marketing relationships and internal departments including creative services, website, advertising, partnerships, sales, public relations, and ticket operations.

You will facilitate our email marketing program and function as the primary point of contact with internet solution vendors for email marketing design and development through:

  • Producing dynamic, customer centric email campaigns; executing such campaigns on hard timelines while adhering to best-in-industry standards
  • Collaborating on initiatives to both grow and retain the registered user database and overall audience
  • Developing and maintaining Hornets master email calendar
  • Working on marketing list segmentation, verify testing programs, partner with our third party Email Service Provider (ESP – Marketo), upload files, troubleshoot issues, and
  • Leading the creation of automated campaign work flows with Marketo and CRM
  • Driving initiatives to convert our database users into ticket purchasers and season membership holders
  • Identifying and participating in strategy on additional opportunities for digital media marketing
  • Staying current with evolving trends and technology
  • Supervising part-time team member and intern
  • Completing other duties as assigned by Manager

You should have or demonstrate the following competencies to perform the essential functions of this job successfully:

  • Bachelor's degree in Business, Statistics, Math, Marketing, Graphic Design or related field from an accredited college or university
  • Ability to craft and work within custom email templates using hand coded HTML
  • Working knowledge and experience with Dreamweaver and Photoshop
  • Detail orientation
  • Excellent quantitative skills with ability to identify and share insights
  • Deep understanding of customer experience and customer relationship management objectives and programs
  • Demonstrated ability to think strategically; turning consumer behavior data into effective strategies and results
  • Maintains the highest level of confidentiality
  • Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Adaptability – adapts to change in the work environment, handles contending demands and can handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Strong computer skills – including all Microsoft Office software programs
  • Available to work extended hours including nights, weekends, holidays
  • Ability to attend company events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Retail: Retail Merchandising
Part Time Fan Shop Team Member - Charlotte Hornets (Charlotte, NC)

The Hornets Fan Shop is building a new store for the upcoming Hornets NBA season.  The Fan Shop is seeking guest service oriented Part Time Team Members to ensure its success. Previous experience working in sales and/or retail is preferred. Responsibilities may include but are not limited to cashiering, guest service, merchandising and general store or kiosk upkeep.

Hornets Fan Shop Team Members are expected to work from 4:30pm-11:00pm for most home games.  Occasional shifts are also available on non-game days.  Part-time Fan Shop Team Members may also have opportunities to work concerts and events at Spectrum Center.

Interested candidates may apply online. All candidates will be subject to a background and reference check.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Facility Operations/Security: Security
Part-time Security Supervisor - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Hornets Sports & Entertainment is currently looking for qualified and responsible individuals to join our security team. Security Supervisor will report to the Manager of Arena & Event Security.  The Security Supervisors are responsible for the daily security operations to ensure successful key control and electronic access controls for the Spectrum Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervise Security Officers; ensures high quality service; evaluates service quality and initiates any necessary corrective action.
  • Must be able to communicate with show security in the absence of the Sr. Director or Manager of the department.
  • Must be able to work well with other departments especially the Event Services department, but at the same time maintain the integrity of the security department.
  • Provides support; security planning, assessments and surveys; reviews post orders and communicate requirements and changes to BOH security team.
  • Maintains a positive, professional environment in compliance with applicable laws, regulations, policies and procedures; acts to ensure that team members understand and comply with laws, regulations, policies and procedures.
  • Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
  • Identify and resolve issues in a timely manner
  • Enforce and uphold integrity of the facility and the event
  • Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
  • Ability to proactively identify and address offensive behavior.
  • Attend and participate in pre-event security meetings
  • Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
  • Follow all rules and regulations as outlined in the policies and the procedures manual
  • Aid in direction of orderly evacuation of building
  • Other duties as assigned by Sr. Director / Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • High school diploma/ or equivalent
  • The ability to maneuver throughout the building
  • The ability to stand and walk for extended periods
  • The ability to bend, and lift at least 50 pounds and push 70 pounds
  • The ability to work effectively at high altitudes
  • Ability to maintain the highest level of confidentiality.
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Strong project management skills.
  • Strive to maintain a safe work environment for self and others
  • Available to work evenings, weekends and holidays
  • Must be able to pass background check
  • Must be willing to work all shifts and days Monday through Sunday
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 75% Hornets games and 90% of all other events
  • Punctuality is very critical this position has to be able to be on site at 6:30am or earlier to prepare the staff for load in
  • Must be able to work independently and use sound judgment

Skills and Qualifications:

  • Possess excellent communication skills, oral and written
  • Interpersonal skills –listens to others, works well in a team environment.
  • Ability to handle multiple tasks simultaneously
  • Must be able to work independently
  • Guest services and Security experience mandatory
  • Must be very flexible with the ability to adapt to different situations

Adaptability:

  • Adapts to changes in the work environment
  • Ability to work in inclement weather conditions (within reason)
  • Must be physically capable of walking long distances

Communication Skills:

  • Asks key questions to obtain information
  • Speaks clearly, listens and gets clarification
  • Communicates changes effectively
  • Demonstrates accuracy and thoroughness
  • Writes clearly and informatively
  • Able to read and interpret written information

Professionalism:

  • Demonstrates neat and professional appearance at all times
  • Follows instructions, responds to management directions
  • Treats people with respect

Safety and Security

  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Proactively enforces security policies for building

Work Ethic

  • Reports to work on time
  • Arrives at meetings and appointments on time
  • Uses time effectively

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/G LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/G League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/G League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Team Locations: Arlington, Atlanta, Austin, Boston, Brooklyn, Canton, Cedar Park, Charlotte, Chicago, Cleveland, Dallas, Denver, Delaware, Des Moines, Detroit, El Segundo, Erie, Frisco, Fort Wayne, Grand Rapids, Greensboro, Hidalgo, Hoffman Estates, Houston, Indianapolis, Lakeland, Long Island, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis, Mississauga, New Orleans, Newark,  New York, Oakland, Oklahoma City, Ontario, Orlando, Oshkosh, Philadelphia, Phoenix, Portland, Portland-Maine, Prescott Valley, Reno, Rosemont, Salt Lake City, Santa Cruz, Sacramento, San Antonio,  Seattle, Southaven, Sioux Falls, Taylorsville, Toronto, Uncasville, Uniondale, Walker, Washington, Westchester, White Plains

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA/ G League cities in which you want to work -i.e Minneapolis, New Orleans, New York, Oklahoma City, Orlando, Philadelphia, Phoenix, Portland, Sacramento, San Antonio, Toronto, Salt Lake City, Washington, Rosemont, Uncasville, Arlington, Seattle, Washington, Ontario, Cedar Park, Canton, College Park, Newark, Erie, Fort Wayne, Walker, Greensboro, Des Moines, Lakeland, Uniondale, Southaven, Prescott Valley, etc

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