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Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for generating new business revenue through premium sales efforts. Position will also be responsible for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing exceptional service to premium and luxury customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

- Meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
- Meet or exceed yearly sales goals as established by manager.
- Build and foster beneficial relationships with new and current accounts
- Regularly attend networking and chamber events
- Create and effectively implement personally developed business plans
- Handle all incoming sales calls
- Generate substantial group tickets sales through segmented categories
- Prospect and qualify all potential sales opportunities
- Effectively execute sales campaigns and training set forth
- Efficiently manage workday as determined by management
- Maintain computerized records of all clients and prospects through CRM system
- Provide excellent customer service
- Assist customer service efforts during renewal campaigns
- Renew and retain luxury accounts as assigned by management
- Service accounts for all events in Time Warner Cable Arena
- Assist with the planning and execution of all luxury and premium seating special events.
- Maintain and grow industry standard sales skills
- Stay current with new information, techniques and technology concerning the customer service industry and share best practices with the NBA and other clubs and arenas.
- Track and manage accounts receivables as needed
- Perform other duties as assigned by management


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
- Bachelor’s degree in Business, Sports Management, Marketing or related field
- Ability to work as a team player
- Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
- Proven track record of sustained high level sales success
- Proficient in computer software programs
- Strong organizational skills
- Excellent communication skills including verbal and written
- Excellent customer service skills
- Ability to present sales materials to large groups and clients
- Ability to multi-task and communicate in a fast paced environment
 

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Account Executive, Season Ticket Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. Position will sell season tickets, partial plans, group tickets and premium inventory as well as up-selling existing season ticket accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meet or exceed daily call and appointment expectations
• Meet or exceed yearly sales goals
• Handle all incoming sales calls
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Provide excellent customer service skills
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skills
• Perform basic office functions as needed
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Proven track record of 2-4 years of high level sales success
• Ability to work as a team player
• Ability to present sales material to large groups and clients
• Ability to maintain the highest level of confidentiality
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Strong computer skills – including all Microsoft Office software programs
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to attend company events
• Ability to travel as needed
• Ability to work in a fast-paced environment
 

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Membership
Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Swarm365 members' accounts as well as providing exceptional service.  Position will interact with vendors, clients, and internal departments to fulfill Swarm365 member requests and obligations.  Position will also assist with renewal process for all Swarm365 members.  The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary liaison between Swarm365 members and organization/arena providing exceptional customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of Swarm365 member’s accounts
  • Assist in securing payments from Swarm365 members and other ticket packages
  • Process Swarm365 members additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling Swarm365 member requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts
  • Perform administrative functions as needed
  • Create and maintain service/renewal reports
  • Update and maintain Swarm365 member information in company database
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of
  • the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, Powerpoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Detail oriented
  • Ability to multi-task
  • Working knowledge of Ticketmaster

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analyst will be responsible for quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. The successful candidate will provide data and reporting to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ticket Sales

·         Perform revenue forecasting and trend analysis on ticket sales

·         Utilize primary and secondary market ticket data to make ticket pricing recommendations

Sponsorship

·         Perform sponsor surveys

·         Analyze asset pricing

Marketing

·         Analyze buying behavior trends across marketing channels

·         Investigate email performance statistics and make recommendations

Database/CRM

·         Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers

·         Create scouting reports for sales reps

Present findings to top management

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university.
  • Minimum of two years of relevant work experience at a top-tier management consulting firm or brand
  • Strong quantitative, business, financial, and modeling skills
  • Deep experience working with statistical software packages (SAS, SPSS, R, etc.)
  • Deep experience with Microsoft Excel and PowerPoint
  • Problem-solving abilities
  • Strong communication and presentation skills
  • Self-starter, intellectually curious
  • Detail-oriented

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Administration/General Management: Human Resources Generalist
Human Resources/Payroll Coordinator - Charlotte Hornets (charlotte, NC)

POSITION OVERVIEW
The Coordinator of Human Resources/Payroll is responsible for day-to-day administrative support and activities relating to the Human Resources department with primary focus on payroll and benefits. The Coordinator of Human Resources/Payroll is responsible for providing a wide range of high-level, confidential administrative support to the Director of Payroll and Vice President of Human Resources.  Position must be able to interface well with all levels of the company and to represent the department and organization in a highly professional manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs variety of payroll processing activities, including computing wage and overtime payments, and, calculating payroll deductions
  • Manages employee life-cycle, including new hires, position movement, and terminations
  • Manages benefits process including new employee/life events activation, providing internal client support, and annual open enrollment process
  • Performs complex and confidential administrative functions including but not limited to organizing confidential files, performing data entry, copying, faxing, and maintaining accurate records
  • Processes all communications, including phone calls, email, correspondence, mail, memos, and faxes; responds independently when possible
  • File management – including organization, filing documents, updating files as needed and in compliance with applicable laws
  • Greeting visitors
  • Manage department calendar, including scheduling meetings, monthly events; prepares agendas and materials for meetings
  • Assist with recruiting efforts including but not limited to responding to job inquiries, reference checks, and part-time application events
  • Assisting with event planning as needed
  • Provides customer service to all internal and external contacts
  • Preparing reports
  • Assist with workers compensation management
  • Provide HR support at arena events when necessary
  • Assist with special projects/research as needed
  • Communicate with high level executive management
  • Ensures Vice President, Human Resources and Director Payroll are aware of issues which may need immediate attention
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)  

Bachelor’s Degree from an accredited college or university with major coursework in human resources, business administration, sports management or other related field

  • 1-3 years business experience
  • Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
  • Ability to maintain the highest level of confidentiality
  • Interpersonal skills – listens to others, works well in a team environment
  • Team-player
  • Ability to work in fast-paced environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Strong organizational skills
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Ability to multi-task
  • Excellent computer skills – including all Microsoft Office software programs
  • Ability to work extended hours including nights, weekends, holidays
  • Required to attend some company events/games

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Administration/General Management: Administrative/Executive Assistant
Senior Coordinator of Marketing Administration - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for assisting the Sr. Vice President of Marketing, Entertainment, Communications, and D-League with the day-to-day activities associated with all Marketing department areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Direct liaison between SVP and Direct Reports
  • Liaison between internal departments and external vendors
  • Manage email and telephone correspondence
  • Preparation of PowerPoint presentations
  • Assist with event planning & coordination
  • Assist with all marketing materials
  • Complete check requests for invoices for vendor payment
  • Assist with meeting preparation
  • Organizing daily meeting schedules and maintain calendars
  • Process corporate expense reimbursement
  • Manage team ticket trades and departmental tickets
  • Coordinate travel
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Three years of Administrative experience
  • Extremely detail oriented
  • Experience with Microsoft Word, Excel, PowerPoint, and Outlook
  • Excellent time management skills
  • Excellent communication skills and writing skills
  • College degree from an accredited college or university
  • Excellent planning and organizing skills.  Detailed oriented.  Good with prioritizing work activities and making efficient use of time.
  • Adaptability – adjusts to frequent changes, including in the work environment.  Manages competing demands while achieving goals.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Ability to work well with teammates and maintain a positive attitude
  • Ability to multi-task
  • Ability to work long hours including nights, weekends, and holidays as needed
  • Required to attend some company events

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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