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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Membership
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. As the Account Executive of Membership Sales you will sell season tickets, partial plans, group tickets and premium inventory.

Essential Duties and Responsibilities

  • You are expected to meet or exceed daily call and appointment expectations and yearly sales goals
  • Handling all incoming sales calls
  • Prospect and qualify all potential sales opportunities
  • Effectively executing sales campaigns and training set forth
  • Maintaining computerized records of all clients and prospects with our CRM system
  • Providing excellent customer service
  • Maintaining and growing industry standard sales skills
  • Performing basic office functions as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Consistent track record of 2-4 years of high level sales success
  • You will present sales material to large groups and clients
  • Maintain the highest level of confidentiality
  • Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Flexibility – adapts to change in the work environment and manages competing demands
  • Dependability – consistently at work on time and responds to manager’s instructions
  • Ability to work extended hours including nights, weekends, holidays and travel as needed
  • Thrive in a dynamic, deadline driven environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

As the Account Executive, Premium Sales you will be responsible for generating new business revenue through premium sales efforts.You will also be accountable for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing extraordinary service to premium and luxury customers.

Essential Duties and Responsibilities

  • You will need to meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
  • Meeting or exceeding yearly sales goals as established by manager
  • Building and fostering beneficial relationships with new and current accounts
  • We will need you to regularly attend networking and chamber events
  • Inventing and effectively implementing personally developed business plans
  • Handling all incoming sales calls
  • Generating substantial group tickets sales through segmented categories
  • Prospecting and qualifying all potential sales opportunities
  • Effectively executing sales campaigns and training set forth by your supervisors
  • Efficiently managing workday as determined by management
  • Maintaining computerized records of all clients and prospects through CRM system
  • Assisting customer service efforts during renewal campaigns
  • Renewing and retaining luxury accounts as assigned by management
  • Servicing accounts for all events in Spectrum Center
  • Assisting with the planning and execution of all luxury and premium seating special events
  • Maintaining and growing industry standard sales skills
  • Staying current with new information, techniques and technology concerning the customer service industry and share quality practices with the NBA and other clubs and arenas.
  • Tracking accounts receivables as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree in Business, Sports Management, Marketing or related field
  • Ability to work as a standout colleague and member of the sales team
  • Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
  • Consistent track record of sustained high level sales success
  • Proficient in computer software programs
  • Strong organizational skills
  • Excellent communication skills including verbal and written
  • Extraordinary customer service skills
  • Ability to present sales materials to large groups and clients
  • Ability to multi-task and communicate in a dynamic environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Membership
Account Manager, Season Member Services - Charlotte Hornets (Charlotte, NC)

Position Overview

As The Account Manager, Season Member Services you are responsible for providing a wide range of confidential and administrative support to season member’s accounts as well as providing extraordinary service. You will interact with vendors, clients, and internal departments to fulfill season ticket member requests and obligations. Position will also assist with renewal process for all season ticket members. The Account Manager, Season Member Services position will work independently on assignments and should be able to collaborate with all departments within the company.

Essential Duties and Responsibilities

  • You will serve as primary liaison between season members and organization/arena providing extraordinary customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of season member’s accounts
  • Assist in securing payments for accounts
  • Process additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling their requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts.
  • Perform administrative functions as needed
  • Build and maintain service/renewal reports
  • Update and maintain season ticket holder information in company database.

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new thing
  • Thrive in a dynamic, deadline driven environment
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Flexibility – adapts to changes in the work environment, manages challenging demands, and is able to handle frequent changes
  • Ability to work irregular and long work hours and attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Working knowledge of Ticketmaster

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Internships: Any Internship
Summer 2017 Business Analytics/Arena Marketing Intern - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analytics and Database Marketing Intern will be interning in our offices here in Charlotte, NC. The primary responsibility of this intern will be to assist the Business Intelligence department’s needs with business analytics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with statistical research and examination
  • Algorithm testing
  • Assist with creating analysis on business metrics
  • Assist with data cleansing and preparation
  • Data entry

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

  • Due to the high complexity of the work we will give this intern, this person must have advanced knowledge of Excel functions such as Pivot Tables, VLOOKUP, IF, macros, etc.
  • If you describe yourself as an “Excel Wizard“ we would like to chat with you.
  • The ideal candidate will be extremely detailed and organized.
  • Candidates should be organized, professional, mature, self-starting and committed to the sports industry.

Education and/or Experience

  • Must receive college credit.
  • Experience working on a database append/cleanup project for a company or organization is beneficial.
  • Experience working on a statistical project and/or modeling for a sports team is beneficial.
  • Experience with R or Python.
  • Experience with computer programming preferred.

Knowledge/Skills/Abilities

  • Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Strong teamwork skills and the ability to manage their own individual projects
  • Be a flexible and reliable team player, both within own department and the company as a whole
  • Have the ability to thrive in a fast-paced, deadline driven environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
  • Ability to multi-task.
  • Ability to work extended hours (on-site) including nights, weekends, holidays.
  • Ability to attend company events.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Internships: Any Internship
Summer 2017 Business Analytics/Arena Marketing Intern - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analytics and Database Marketing Intern will be interning in our offices here in Charlotte, NC. The primary responsibility of this intern will be to assist the Business Intelligence department’s needs with business analytics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with statistical research and examination
  • Algorithm testing
  • Assist with creating analysis on business metrics
  • Assist with data cleansing and preparation
  • Data entry

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

  • Due to the high complexity of the work we will give this intern, this person must have advanced knowledge of Excel functions such as Pivot Tables, VLOOKUP, IF, macros, etc.
  • If you describe yourself as an “Excel Wizard“ we would like to chat with you.
  • The ideal candidate will be extremely detailed and organized.
  • Candidates should be organized, professional, mature, self-starting and committed to the sports industry.

Education and/or Experience

  • Must receive college credit.
  • Experience working on a database append/cleanup project for a company or organization is beneficial.
  • Experience working on a statistical project and/or modeling for a sports team is beneficial.
  • Experience with R or Python.
  • Experience with computer programming preferred.

Knowledge/Skills/Abilities

  • Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Strong teamwork skills and the ability to manage their own individual projects
  • Be a flexible and reliable team player, both within own department and the company as a whole
  • Have the ability to thrive in a fast-paced, deadline driven environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
  • Ability to multi-task.
  • Ability to work extended hours (on-site) including nights, weekends, holidays.
  • Ability to attend company events.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Internships: Player Operations
Summer 2017 Front Office Intern - Charlotte Hornets (Charlotte, NC)

Postion Overview

The Charlotte Hornets seek an energetic individual to support members of the Basketball Operations staff with all basketball operations related tasks.

Essential Duties and Responsbilities

  • Assist with database management
  • Assist with preparations for the NBA Draft and free agency.
  • Assist with various basketball operations projects as assigned

Required Skills, Experience, and Abilities

(The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily). 

  • Pursuing a degree in law (JD), business (MBA), computer science, statistics, sports management/sports administration, or the desire to pursue a career in an NBA front office.
  • Must possess strong organizational skills and attention to detail.
  • Outgoing personality with good communication skills.
  • Strong knowledge of Microsoft Office, particularly Excel.
  • Expertise in computer programming and/or statistical analysis is a plus.
  • Ability to work on projects and maintain confidentiality.
  • Willingness to work long hours.
  • Maintain professional image at all times.
  • Strong knowledge of NBA and college basketball preferred.

Knowledge/Skills/Abilities

  • Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Strong teamwork skills and the ability to manage their own individual projects
  • Be a flexible and reliable team player, both within own department and the company as a whole
  • Have the ability to thrive in a fast-paced, deadline driven environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
  • Ability to multi-task.
  • Ability to work extended hours including nights, weekends, holidays.
  • Ability to attend company events.

Education and/or Experience

  • Must receive academic credit.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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