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Sales, Service, & Marketing: Marketing
Director, Building & Technical Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Manage and coordinate multiple functions including technical building operations for all Time Warner Cable Arena events (basketball, hockey, concerts, conventions, etc.), event crewing, equipment operations and maintenance, studio production and recording, and electronics systems.  This position has a dotted line relationship to the Sr. Vice President/General Manager Arena.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support HSE business and basketball departments with technical related activities on and off site
  • Responsible for all technical aspects of the team and arena events, including but not limited to maintenance schedule and budget, set-up and maintenance of the in-arena control room, game day set, and game presentation crewing
  • Assist with production of game presentation video elements, LED production and operation, home/visiting TV/Radio, scoreboard set-up, and operation of broadcast.
  • Liaison between Hornets and building for non-basketball operations
  • Assist with day-to-day activities including but not limited to crewing, TV facility set-up, studio set-up and maintenance (including light and audio), satellite and fiber transmission, post-production oversight and troubleshooting, site surveys, interaction with master control, equipment maintenance, etc.
  • Game day responsibilities: Own all game day technical set up and activation, and support all Hornets business and basketball departments with tech related game day activations
  • Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures of budgeted funds
  • Provide technical consultation as necessary; supervise staff in carrying out the responsibilities of their operational areas
  • Provide consultation and establish standards for electronic equipment to be installed in facilities to include designing and ensuring that network of equipment is compatible
  • Work with staff  in establishing technical requirements and equipment specifications for video systems, audio systems and scoreboards to be installed in facilities
  • Manage the implementation of electronic equipment in other areas as assigned
  • Set up repair programs in accordance with engineering plan
  • Plan and schedule work for staff to include assigning projects, determining requirements for operations and ensuring adequate staffing, space and facilities for performance of work
  • Manage various personnel functions including, but not limited to, hiring, training, merit recommendations, promotions, transfers
  • Coordinate and work with the Charlotte Regional Visitor’s Authority (CRVA) employees as necessary
  • Maintain a professional work environment at all times, and adopt and practice organizational culture philosophies
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • At least five years progressive building/arena experience in technical operations with exposure to a variety of technical systems including center hung scoreboard systems, LED technology, arena lighting, recording studios, game day operating systems and equipment, microcomputer services, and live event production
  • Knowledge of comprehensive technical program design and development and audiovisual equipment normally acquired through completion of a Bachelor's degree from an accredited college or university in Technical Operations or a related field
  • Management experience is required
  • Budget management experience is required
  • Strong customer service skills
  • Excellent communication skills including written and verbal with ability to present ideas clearly and concisely
  • Strong organizational skills
  • Honesty, integrity, and high moral and ethical standards
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Ability to change to the work environment, manages competing demands and is able to handle frequent changes
  • Ability to multi-task
  • Ability to work within all levels of the organization as well as with outside vendors
  • Knowledge of Microsoft office computer software programs
  • Strong Knowledge of Video Production
  • Ability to work under pressure and attention to detail
  • Ability to attend all home basketball games and arena events
  • Ability to work irregular hours including evening, weekend and holidays
  • Some travel may be required
  • Lifting and handling heavy video equipment required [50 – 100 pounds]

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


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