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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Internships: Player Operations
Fall 2017 Front Office Intern - Charlotte Hornets (Charlotte, NC)

Postion Overview

The Charlotte Hornets seek an energetic individual to support members of the Basketball Operations staff with all basketball operations related tasks. Candidates who are available for both the fall and spring semester are preferred as this is a season-long position.

Essential Duties and Responsbilities

  • Assist with database management
  • Assist with preparations for the NBA Draft and free agency.
  • Assist with various basketball operations projects as assigned

Required Skills, Experience, and Abilities

(The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily). 

  • Pursuing a degree in law (JD), business (MBA), computer science, statistics, sports management/sports administration, or the desire to pursue a career in an NBA front office.
  • Must possess strong organizational skills and attention to detail.
  • Outgoing personality with good communication skills.
  • Strong knowledge of Microsoft Office, particularly Excel.
  • Expertise in computer programming and/or statistical analysis is a plus.
  • Ability to work on projects and maintain confidentiality.
  • Willingness to work long hours.
  • Maintain professional image at all times.
  • Strong knowledge of NBA and college basketball preferred.

Knowledge/Skills/Abilities

  • Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Strong teamwork skills and the ability to manage their own individual projects
  • Be a flexible and reliable team player, both within own department and the company as a whole
  • Have the ability to thrive in a fast-paced, deadline driven environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
  • Ability to multi-task.
  • Ability to work extended hours including nights, weekends, holidays.
  • Ability to attend company events.

Education and/or Experience

  • Must receive academic credit.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Database Marketing/Analytics
Mobile Strategy Manager - Charlotte Hornets (charlotte, NC)

In this new role, you are responsible for crafting and implementing the overall strategy surrounding the Charlotte Hornets mobile platform. You will take the lead in getting the mobile app set up with our various point of sale systems, building data workflows, finding strategic insights, and making informed recommendations for application.

You need 5 key skill-sets in order to be successful in this role:

1.  Project Management

  • Experience as a Product Manager/Analyst and leading an onboarding mobile ordering capability to an organization's app
  • Experience leading cross-functional projects, especially leading large scale technology or mobile projects
  • Demonstrated ability to work with a wide range of internal and external partners to coordinate work and effectively keep projects on track

2.  Analytics

  • Hold a Bachelor's degree in Mathematics, Statistics, or related field with 2-3 year's relevant experience
  • Possess strong analytical skills and ability to use major analytics software packages such SAS, SPSS, R, etc.
  • Experience working in business visualization tools such as Tableau, Domo, etc.
  • Demonstrate comfort and experience working with large volumes of data; experience with POS data is ideal
  • Expertise in data extraction, transformation, and relational databases
  • Experience collecting data, transforming the data into something useful, finding insights in the data, and reporting to managers
  • Knowledge of fundamental concepts of marketing, such as positioning, segmentation, consumer behavior, etc.
  • Understanding of complex digital ecosystems and metrics available for collection and analysis and able to use as needed
  • Possess consumer research and CRM / Loyalty administrator experience supporting customer analysis, segmentation for targeted marketing and sales planning

3.  Technical Support

  • Expertise in identifying sources of errors, troubleshooting, and testing
  • You may not have coding experience rather you will be able to discern what the issue is and finding the right person to help fix the issue (i.e. is it a Wifi, user error, app issue, server problem, or etc.)

4.  User Interface

  • Detail oriented, particularly during testing and other key events
  • Lead testing app interface, mobile ordering, in-seat ordering, customer push notification

5. Adoption

  • Strong facilitation skills or ability to collaborate to conduct effective app use training sessions
  • Assist Marketing and Business Intelligence teams to identify effective marketing campaigns dedicated to mobile adoption

This position is located in our office in Uptown Charlotte. You are needed to work a flexible schedule including evenings, weekends, and holidays as games and other events are scheduled during these times.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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