Overall Purpose:

This position is a seasonal employee and is responsible for all service aspects of the Group Sales department during the basketball regular season.

Responsibilities:
Specific duties include, but are not limited to:
• Assist Group Account Executives with touch point process
• Answer incoming service request
• Attend select client meetings to convey service related items
• Assist with prospecting for Account Executive sales efforts.
• Provide input on service components and executive of new program development
• Coordinate all processes related to group promotional items
• Create service recaps of each event
• Assisting customer phone calls and up selling group ticket programs
• Assisting with day-to-day activities in the Ticket Sales department which may include but is not limited to assembly of mass-mailings and data entry
• Learning and working within the CRM and Archtics system to research and mine for leads
• Learning and working within the ticketing software to place seats for customers
• Execute set-up and take down of sales table and distribution of promotional items on game day.
• Execution of group Fan Experience Packages and additional assets
• Assist with reception of guest at East VIP on game day.
• Maintain promotion items inventory.
• Other duties as determined by the Group Sales and Service Leadership

Knowledge, Skills and Abilities (KSA):
• College seniors, graduate-level or recently graduated students
• Must be able to operate in a fast paced, deadline oriented environment and maintain confidentiality
• Must possess excellent organizational, written, verbal and listening skills
• Proficiency with Microsoft Office applications
• Strong written and verbal communication skills, excellent copy writing skills a must
• Exceptional work ethic, strong desire to succeed, professionalism, self-motivated, organized, professional, mature and detail oriented
• Flexibility to work extended and/or irregular hours, including nights, weekends and holidays, as required, in non-traditional settings
• Must be able to sit for extended periods of time while working on a computer
• Must be able to lift up to 20 pounds comfortably

All qualified candidates will be contacted by phone and/or by email. You application must be submitted online, no applications should be submitted directly to the Hornets office. Please do not contact the Hornets to check the status of your application. When applying, please be sure your updated contact information is provided. Candidates selected for interviews will be contacted by the hiring manager.

Overall Purpose:

Primary responsibility of the Sales and Service Coordinator is to coordinate and execute sales and service programs and initiatives.

Key Responsibility Areas:

1) Coordinate the Lagniappe Program and other Season Ticket Holder Benefits
a. Execution of Lagniappe Assets
- Effectively secure game or dates for all items which accounts choose
- Work closely with rep to ensure game night or date is confirmed and secured
- Ensure all Lagniappe game night elements run smoothly
b. Execution of Enrollment
- Work to ensure all account points are accumulated and account web links are in place for renewal period
- Check throughout summer to ensure items do not overbook
c. Serve as Champion of Adoption
2) Game Night Duties
a. Planning and organization of all Game Night Assets
- Map out which rep is assigned different assets for each home game
- Determine which nights to use assets for lagniappe
b. Execution of Game Night Assets
- Monitor assets throughout to ensure each activity runs smoothly
- Act as liaison during game for other departments
c. Game Night Staff Schedule
- Schedule each reps night duties based on Lagniappe items, asset assignment, sales opportunity, and any other duties assigned
3) Manage the Sales Department inventory of Merchandise (including autographed) and Collateral to ensure proper controls are in place for distribution and restocking.
4) Coordinate Sales and Service Initiatives
a. Interactions / Touchpoint program
- Work closely with Director of Ticket Services to brainstorm and implement interaction plan for representatives
b. Incentives / Contests
- Purchase all incentives for both internal sales contests and external incentives such as 30 Days of Prizes
c. Referral Program
d. Receive and distribute departmental emails to the appropriate people
5) Working with Other Departments on behalf of Ticket Sales and Service
6) Other Department Administrative Duties as assigned

Qualifications:

• At least 2 years of service experience, in sports or entertainment industry preferred
• Proficient with Microsoft Office (Word, Excel & Powerpoint)
• Proficient with Microsoft CRM and Ticketmaster Archtics preferred
• Excellent verbal and written communication skills
• Flexible schedule to include nights, weekends and holidays
• Extremely well-organized with the ability to multi-task effectively

All qualified candidates will be contacted by phone and/or by email. You application must be submitted online, no applications should be submitted directly to the Hornets office.  Please do not contact the Hornets to check the status of your application. When applying, please be sure your updated contact information is provided.  Candidates selected for interviews will be contacted by the hiring manager.

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