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Sales, Service, & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Charlotte Hornets are seeking a passionate, committed, high-energy sales person to sell group tickets for our organization. As a Group Sales Account Executive you should be highly motivated and organized with an outgoing personality.

Essential Duties and Responsibilities

  • Making cold calls from lists that you prospect to area companies and organizations to set up appointments to sell group tickets
  • Actively meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales
  • Maintaining computerized records of all season, plan and group customers regarding the team’s customer relations database
  • Selling season tickets, partial season, luxury products and mini plans
  • Building and cultivating beneficial relationships with existing and new accounts
  • Managing all incoming sales calls from group sales prospects
  • Developing professional relationships with current clients for group outing renewals and referral leads
  •  Meeting and exceeding weekly and monthly appointment goals
  • Creating and activating new theme nights and group outings
  • Selling and activating fan experiences on a game by game basis

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • You should be a self-starter with a positive attitude
  • Committed to working as a meaningful member of the sales team
  • Excellent written and verbal communication skills
  • Be customer service and fan experience oriented
  • Solid prioritization and organizational skills, being able to handle multiple projects at once
  • Be creative and enthusiastic
  • Have excellent interpersonal skills
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • The ability to thrive in a dynamic, deadline driven environment
  • Ability to network throughout the business community and various organizations
  • Ability to work a flexible schedule and attend all home games including evenings, weekends and possible holidays
  • At least one-year of successful group sales experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Membership
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

Position Overview

The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-face presentations. As the Account Executive of Membership Sales you will sell season tickets, partial plans, group tickets and premium inventory.

Essential Duties and Responsibilities

  • You are expected to meet or exceed daily call and appointment expectations and yearly sales goals
  • Handling all incoming sales calls
  • Prospect and qualify all potential sales opportunities
  • Effectively executing sales campaigns and training set forth
  • Maintaining computerized records of all clients and prospects with our CRM system
  • Providing excellent customer service
  • Maintaining and growing industry standard sales skills
  • Performing basic office functions as needed

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies:

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Consistent track record of 2-4 years of high level sales success
  • You will present sales material to large groups and clients
  • Maintain the highest level of confidentiality
  • Present yourself in a professional manner as you interact with all levels of the organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Flexibility – adapts to change in the work environment and manages competing demands
  • Dependability – consistently at work on time and responds to manager’s instructions
  • Ability to work extended hours including nights, weekends, holidays and travel as needed
  • Thrive in a dynamic, deadline driven environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Membership
Account Manager, Season Member Services - Charlotte Hornets (Charlotte, NC)

Position Overview

As The Account Manager, Season Member Services you are responsible for providing a wide range of confidential and administrative support to season member’s accounts as well as providing extraordinary service. You will interact with vendors, clients, and internal departments to fulfill season ticket member requests and obligations. Position will also assist with renewal process for all season ticket members. The Account Manager, Season Member Services position will work independently on assignments and should be able to collaborate with all departments within the company.

Essential Duties and Responsibilities

  • You will serve as primary liaison between season members and organization/arena providing extraordinary customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of season member’s accounts
  • Assist in securing payments for accounts
  • Process additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling their requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts.
  • Perform administrative functions as needed
  • Build and maintain service/renewal reports
  • Update and maintain season ticket holder information in company database.

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new thing
  • Thrive in a dynamic, deadline driven environment
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Flexibility – adapts to changes in the work environment, manages challenging demands, and is able to handle frequent changes
  • Ability to work irregular and long work hours and attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Working knowledge of Ticketmaster

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

Position Overview

The Business Analyst will develop quantitative analyses to support revenue generating departments of the Charlotte Hornets. You will provide data and reporting to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation. In this role, you will design and document work flows, manage and provide solutions to new business unit ideas, trends, and concepts appropriately through the latest technological paths.

Essential Duties and Responsibilities

  • Gathers, synthesizes and produces management information and reporting as requested within organization in a timely, accurate and consistent manner
  • Researches and prepares statistical reports using data from processes and surveys, and consolidates information into cohesive and understandable correspondence for decision-making.
  • Performs revenue forecasting and trend analysis on ticket sales
  • Tracks customer behavior, analyze fan segments and the lifetime value of a fan
  • Builds scouting reports for sales reps, generate algorithms and craft computer models
  • Works in conjunction with Sponsorship to conduct sponsor surveys and analyze results
  • Tracks and improves the effectiveness of various marketing tactics/campaigns
  • Analyzes and improves customer engagement and behavior for UI design

Required Skills, Experience, and Abilities

To perform the job successfully you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university in mathematics, statistics, data sciences or equivalent professional experience
  • Strong quantitative, business, financial, and modeling skills
  • In depth statistical software packages experience (R, Python, SQL, etc)
  • Deep experience working with business visualization programs (Tableau, Business Objects, Domo, etc)
  • Advanced skills in Microsoft Outlook, Word, Excel, PowerPoint
  • Strong communication and presentation skills
  • A self-starter, intellectually curious with great problem- solving abilities
  • Have a full grasp of understanding of regression, modeling and forecasting

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Database Marketing/Analytics
Coordinator of CRM - Charlotte Hornets (Charlotte, NC)

Position Overview

The Coordinator of CRM will run all of the tactical and day-to-day operations of the Microsoft Dynamics Customer Relationship Management for Hornets Basketball, LLC, including the integration with a number of third party programs that interact with CRM. You will work closely with internal and external partners to develop, execute and analyze all CRM programs.

Essential Duties and Responsibilities

  • Distribute qualified leads to sales representatives based on data in CRM system
  • You will handle the data in the CRM system including campaign activities
  • Organize sales and services campaigns for ticket sales and partnership departments
  • Collaborate with sales managers to evaluate campaign success and tactics
  • Report on CRM program performance, including campaign metrics, performance by segment and testing results. Draw insights into future planning
  • You will support the CRM Database by importing data and researching new technologies
  • Develop strategies and recommendations with our marketing department to improve key performance metrics and drive revenue with emails to potential ticket buyers
  • Create activities in CRM based off of email behavior
  • You will conduct training sessions with various team members
  • Complete game night responsibilities and other duties assigned by manager

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor's degree from an accredited college or university in a related field
  • Experience in database design/database marketing (direct experience with Microsoft Dynamics CRM preferred)
  • Previous sports team database marketing experience preferred
  • Working knowledge of Ticketmaster's Archtics ticketing system
  • Understanding of relational database in a CRM
  • Present yourself in a professional manner and have the ability to interact with all levels of organization and outside contacts
  • You will be in charge of multiple projects, and work in a dynamic, deadline driven environment
  • Strong Communication skills are needed with attention to detail, strong grammar and punctuation skills, and knowledge of grammar rules
  • Ability to communicate both in writing and verbally in a clear and concise manner
  • Maintain high level of confidentiality at all times
  • Flexibility to adapt to frequently changing work environment, and deliver on challenging demands
  • Strong computer skills including all Microsoft Office software programs
  • Ability to work irregular work hours and attend all home games

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Sales, Service, & Marketing: Financial/Data Analyst
Director of Business Analytics - Charlotte Hornets (Charlotte, NC)

Position Overview

The Director of Business Analytics performs quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. You will provide data and reporting to inform decision-making on multiple subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation. You will lead a small team and be responsible for team members coaching and development, as well as, team deliverables.

 

Essential Duties and Responsibilities

  • Provide cross-functional decision support to partners within the organization offering analyses and simulations to better inform business decisions.
  • Collaborate with department leaders; including Sales, Sponsorship, and Marketing
  • Enrich our digital assets, develop big data analytics capabilities, and partner with all departments to add new value on our strategic initiatives, ultimately driving fans, revenue growth and return on investment
  • Lead Business Intelligence team by training and mentoring employees, communicating job expectations and appraising their performance
  • Develop requirements, outlines, budgets, and schedulers for projects.
  • Perform revenue forecasting and trend analysis on ticket sales
  • Utilize primary and secondary market ticket data to make ticket pricing recommendations
  • Track customer behavior to analyze fan segments and customer lifetime value
  • Perform sponsor surveys and analyze results
  • Analyze asset pricing for rate card
  • You will evaluate buying behavior trends across marketing channels to make recommendations for effectiveness of various marketing tactics and campaigns
  • Investigate email performance statistics and make recommendations
  • Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers to create scouting reports for the multiple departments
  • You will analyze product sales, track performance metrics and provide
  • Analyze customer engagement and behavior for UI design, and generate mobile ordering revenue reports for management

Required Skills, Experience, and Abilities

To perform the job successfully, you should demonstrate the following competencies

  • Bachelor’s degree from an accredited college or university.
  • Preferred Master’s degree in mathematics, statistics, or data sciences
  • Strong leadership, collaboration and technical skills
  • Minimum of two years of relevant work experience at a premier management consulting firm or brand
  • Possess a working knowledge of quantitative, business, financial, and modeling
  • Data warehouse environment experience
  • In depth experience with statistical software packages (R, Python, SQL, etc)
  • High-level of experience with business visualization programs (Tableau, Business Objects, Domo, etc)
  • Vast knowledge of Microsoft Excel and PowerPoint
  • Highly organized and detail focused with an ability to lead, track and complete deliverables in a timely manner
  • Demonstrate excellent verbal and strong communication as well as the ability to bridge the gap to communicate effectively with the business
  • Self-starter, intellectually curious

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Retail: Retail Merchandising
Part Time Fan Shop Team Member - Charlotte Hornets (Charlotte, NC)

The Hornets Fan Shop is building a new store for the upcoming Hornets NBA season.  The Fan Shop is seeking guest service oriented Part Time Team Members to ensure its success. Previous experience working in sales and/or retail is preferred. Responsibilities may include but are not limited to cashiering, guest service, merchandising and general store or kiosk upkeep.

Hornets Fan Shop Team Members are expected to work from 4:30pm-11:00pm for most home games.  Occasional shifts are also available on non-game days.  Part-time Fan Shop Team Members may also have opportunities to work concerts and events at Spectrum Center.

Interested candidates may apply online. All candidates will be subject to a background and reference check.

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Facility Operations/Security: Security
Part-time Security Supervisor - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Hornets Sports & Entertainment is currently looking for qualified and responsible individuals to join our security team. Security Supervisor will report to the Manager of Arena & Event Security.  The Security Supervisors are responsible for the daily security operations to ensure successful key control and electronic access controls for the Spectrum Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervise Security Officers; ensures high quality service; evaluates service quality and initiates any necessary corrective action.
  • Must be able to communicate with show security in the absence of the Sr. Director or Manager of the department.
  • Must be able to work well with other departments especially the Event Services department, but at the same time maintain the integrity of the security department.
  • Provides support; security planning, assessments and surveys; reviews post orders and communicate requirements and changes to BOH security team.
  • Maintains a positive, professional environment in compliance with applicable laws, regulations, policies and procedures; acts to ensure that team members understand and comply with laws, regulations, policies and procedures.
  • Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
  • Identify and resolve issues in a timely manner
  • Enforce and uphold integrity of the facility and the event
  • Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
  • Ability to proactively identify and address offensive behavior.
  • Attend and participate in pre-event security meetings
  • Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
  • Follow all rules and regulations as outlined in the policies and the procedures manual
  • Aid in direction of orderly evacuation of building
  • Other duties as assigned by Sr. Director / Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • High school diploma/ or equivalent
  • The ability to maneuver throughout the building
  • The ability to stand and walk for extended periods
  • The ability to bend, and lift at least 50 pounds and push 70 pounds
  • The ability to work effectively at high altitudes
  • Ability to maintain the highest level of confidentiality.
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Strong project management skills.
  • Strive to maintain a safe work environment for self and others
  • Available to work evenings, weekends and holidays
  • Must be able to pass background check
  • Must be willing to work all shifts and days Monday through Sunday
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 75% Hornets games and 90% of all other events
  • Punctuality is very critical this position has to be able to be on site at 6:30am or earlier to prepare the staff for load in
  • Must be able to work independently and use sound judgment

Skills and Qualifications:

  • Possess excellent communication skills, oral and written
  • Interpersonal skills –listens to others, works well in a team environment.
  • Ability to handle multiple tasks simultaneously
  • Must be able to work independently
  • Guest services and Security experience mandatory
  • Must be very flexible with the ability to adapt to different situations

Adaptability:

  • Adapts to changes in the work environment
  • Ability to work in inclement weather conditions (within reason)
  • Must be physically capable of walking long distances

Communication Skills:

  • Asks key questions to obtain information
  • Speaks clearly, listens and gets clarification
  • Communicates changes effectively
  • Demonstrates accuracy and thoroughness
  • Writes clearly and informatively
  • Able to read and interpret written information

Professionalism:

  • Demonstrates neat and professional appearance at all times
  • Follows instructions, responds to management directions
  • Treats people with respect

Safety and Security

  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Proactively enforces security policies for building

Work Ethic

  • Reports to work on time
  • Arrives at meetings and appointments on time
  • Uses time effectively

Note: This position was originally posted on the Charlotte Hornets employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Charlotte Hornets employment site.


Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/G LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/G League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/G League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Team Locations: Arlington, Atlanta, Austin, Boston, Brooklyn, Canton, Cedar Park, Charlotte, Chicago, Cleveland, Dallas, Denver, Delaware, Des Moines, Detroit, El Segundo, Erie, Frisco, Fort Wayne, Grand Rapids, Greensboro, Hidalgo, Hoffman Estates, Houston, Indianapolis, Lakeland, Long Island, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis, Mississauga, New Orleans, Newark,  New York, Oakland, Oklahoma City, Ontario, Orlando, Oshkosh, Philadelphia, Phoenix, Portland, Portland-Maine, Prescott Valley, Reno, Rosemont, Salt Lake City, Santa Cruz, Sacramento, San Antonio,  Seattle, Southaven, Sioux Falls, Taylorsville, Toronto, Uncasville, Uniondale, Walker, Washington, Westchester, White Plains

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA/ G League cities in which you want to work -i.e Minneapolis, New Orleans, New York, Oklahoma City, Orlando, Philadelphia, Phoenix, Portland, Sacramento, San Antonio, Toronto, Salt Lake City, Washington, Rosemont, Uncasville, Arlington, Seattle, Washington, Ontario, Cedar Park, Canton, College Park, Newark, Erie, Fort Wayne, Walker, Greensboro, Des Moines, Lakeland, Uniondale, Southaven, Prescott Valley, etc

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