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Sales, Service, & Marketing: Database Marketing/Analytics
Data Analyst - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:

Recognizing the power of technology, data, and computational science to transform the business, the Sacramento Kings have formed the Engagement Lab to drive transformational change through evidence-based decision making at the company.  The Data Analyst position is a member of the Engagement Lab and the decision science practice within the organization. You will work closely with other members of the Engagement Lab team to provide valuable data-driven insight to all key organizational business units.    

Key Responsibility Areas (KRA’s):

  • Support execution and reporting of marketing campaigns across multiple channels.

  • Collaborate with others to answer challenging business questions that can assist us in gaining a competitive advantage by using data mining techniques.

  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

  • Execute on-going and ad-hoc reporting and analysis to support key business stakeholders, driving revenue and innovation.

  • Create engaging visualizations of data analyzed in order to depict outcomes.

  • Write and execute SQL queries for standard and ad hoc data mining purposes.

  • Assist in all CRM efforts including sales and marketing campaign setup and administration.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

  • Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.

  • Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections

  • Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.

  • Initiative – Willing to take on responsibilities and challenges, lead teams, and take charge and offer opinions and direction.

Key Competency Areas (KCA’S) Continued

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

Qualifications:

  • Bachelor’s degree from four-year College or university in Information Systems, Statistics, Computer Science, or related field.

  • One (1) to three (3) years’ experience in the applied analytic space.

  • Minimum of one (1) year of experience with notable Business Intelligence (BI) tools.

  • Experience with Microsoft Office:  Word, Excel, Access, SQL and Powerpoint                 

  • Strong communication, prioritization and organization skills.

  • Excellent problem-solving and logic skills.

  • Service oriented; committed to teamwork and catering to customers.

  • Results oriented; ability to manage multiple priorities and deadlines.      

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me your professional experience writing SQL queries for standard and ad hoc data mining purposes?

2. Please tell me your professional experience working with CRM platforms and Marketing Automation Platforms.

3. Do you have Salesforce, Eloqua, or Spotfire experience? If yes, please tell me your professional experience with these platforms.

4. What are your salary requirements?

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Facility Operations/Security: Facility/Venue Management
Director, Arena Programming and Marketing - Sacramento Kings (Sacramento, CA)

Summary

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with anticipation with the construction of a new downtown arena (new Sacremento Entertainment and Sports Complex) in Sacramento CA, opening for the 2016 NBA season.  The Kings have already opened a downtown, state-of-the-art, multi-million dollar experience center complete with virtual reality technology for business partners and fans.

The new Director of Arena Programming and Marketing will be responsible for ensuring that the current Sleep Train Arena, home of the NBA Sacramento Kings, continues to be a lively entertainment and business activity destination. This position is responsible for booking and marketing a wide variety of sports, entertainment, family and community events at the Sleep Train Arena.  Through creative and energetic business development this position plays a critical role in maximizing events, driving fan awareness and increasing revenue at the Sleep Train Arena and soon the Sacramento Entertainment and Sports Complex set to open in October, 2016.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Service Orientation – Committed to providing world-class service to internal and external customers.  Dedicated to creating WOW! moments by exceeding the expectations and requirements of internal and external customers.  Acts with customers in mind and establishes effective relations with customers and co-workers.  Works collaboratively with others to accomplish objectives.  Generates solutions which generally benefit all involved parties.  Contributes to team synergy by working as a productive member of the team and demonstrating respect, trust and confidence.

  • Achieves Excellent Results – Completes tasks at a high level, reflecting quality and attention to detail at every stage – from inception, to planning, to execution.  Anticipates problems and opportunities; takes initiative in determining what needs to be done; follows through to completion.  Demonstrates the value of innovation through creative problem-solving and innovative thinking.  Understands and demonstrates commitment to the principle that WOW! is the Only Standard.

  • Business Professionalism – Demonstrates the value of integrity by behaving in accordance with the highest standards of honesty, truthfulness, ethics and fair dealing.  Demonstrates the appropriate level of proficiency in the principles and practices of one’s positions and department.  Demonstrates the technical and analytical expertise needed to excel in the job.  Exhibits strong decision making skills.

  • Adaptability and Openness – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.  Identifies problems, practices good judgment, and confers with appropriate teammates, if necessary, to resolve them.  Open to changes and new innovations and works to ensure the success of such changes and innovations.  Eagerness to break new ground and pursue continuous improvement.

Essential Duties and Responsibilities

Duties and Responsibilities

          Booking Responsibilities

  • Develop and execute booking and sales strategies and tactics to secure event rental business for Sleep Train Arena including but not limited to: sporting events, concerts, conventions, fundraisers, trade shows, banquets, graduations, photo shoots, corporate meetings, family shows, community events, etc.

  • Aggressively identify and develop new clients and events to increase activity and revenues both in the arena and on the grounds. Contact and build relationships with prospective promoters, agents, managers and event producers to initiate and maintain the sales effort.  Follow-up on leads generated by outside sources and have a high level of overall industry awareness.

  • Establish expansive network of promoters, agents, managers, event planners, companies, conventions/visitor bureau staff, and industry colleagues to cultivate future business opportunities.

  • Create and maintain solid professional relationships with existing client base to encourage and grow future business. Renew and expand where possible, annual client business.

  • Create and negotiate venue deals with promoters, agents, sales managers, and businesses through the process of compiling bids and sale proposals.

  • Respond to booking requests with information, conduct facility tours, communicate pricing and date availability to meet perspective client’s needs.

  • Serve as primary contact for event clients from initial information request, contracting of event, until handoff to Event Management team.

  • Obtain full understanding of venue deal points and agreements. Negotiate, compile and execute sales/client contracts and all venue agreements components to include, but not limited to: tracking of contract, deposit, insurance certificates, and any other legal documents while monitoring fulfillment of client contractual requirements.

  • Input and maintain all events and event holds using booking software Event Booking.com.

    Marketing Responsibilities

  • Lead the preparation and design of Arena brochures, pamphlets, advertisements and other facility promotional and collateral materials.

  • Developing/implementing marketing and advertising plans for those events where the organization has a role or responsibility.

  • Design, implement, and track comprehensive marketing campaigns for the Sleep Train Arena and the new Sacramento Entertainment and Sports Complex

  • Negotiate and purchase media content – print, radio and television.

Key Competencies (KCA's):

           Key Competencies: Booking

  • Excellent communication skills – ability to listen and ask appropriate questions to determine client’s needs and successfully match them with a facility and date.

  • Analytical skills to evaluate client needs

  • Independent worker, works in a self-determining manner to accomplish goals.

  • Complete understanding of the Kings event management goals and objectives and how they relate to making good business for the client and the facility.

  • Ability to work with a wide range of people both internal and external in a fast paced, high pressure environment. This position requires the ability to react and respond during non-traditional business hours including nights, weekends and holidays.

  • Excellent writing, grammar, and proofreading skills to ensure the highest quality documentation.

         Key Competencies: Marketing

  • Experience in negotiating and purchasing media content – print, radio and television.

  • Strong understanding of advertising, media planning/buying, market research and Scarborough software, revenue-generating programs, database development, database management, e-marketing strategies and Neilson ratings and website management.

  • A strong knowledge of online data collection and marketing initiatives.

  • Experience managing projects within cross-functional and teams.

  • Strong analytical skills and possesses a metrics-driven mindset.

  • Strong verbal and written communication skills.

  • Required computer skills: Microsoft Word, Excel, PowerPoint.

  • Preferred skills: Microsoft Access, Adobe Photoshop, Event Booking.

Qualifications

  • Must have direct sales experience in an arena, convention center, performing arts facility or similar industry related facility and/or experience. It is desirable that this experience has shown growth in responsibilities over time.

  • Must have strong interpersonal skills and ability to work with different styles of people in a fast-paced, high-pressure environment.

  • Must have excellent written and verbal communication skills.

  • Must be able to work extended, non-traditional hours, including nights, weekends, and holidays.

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.

  • Ability to write reports, business correspondence and develop procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, the media and the general public.

  • Experience with booking software event booking.com preferred.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals without a calculator.

  • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

  • Ability to identify and define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Demonstrate knowledge of principles, practices and terminology of advertising, marketing, sales, public relations, presentation techniques, public speaking and operations of tradeshow and conventions.

  • Maintain an effective working relationship with fellow staff members, employees, clients,  exhibitors, guests  and all others encountered in the course of employment.

Education and/or Experience

Five years minimum– seven years of escalating responsibility event related marketing with some booking responsibility in the entertainment industry or related field.

• BS/BA degree in a related field.

• Experience in negotiating and purchasing media content – print, radio and television.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.


While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places.


The noise level in the work environment is usually moderate to very loud, depending on the event as well as the location.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why is this position a good fit for you and your career?

2. What is the size and scope of the facilities you have been responsible for booking?

3. Briefly describe a successful event you booked for a new client, how did you win that new business?

4. Briefly describe your most successful event that you booked, promoted, and executed from start to finish.

5. Please tell me your professional experience with developing strategic marketing plans to market and promote events?

6. What are your salary requirements?

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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The New Arena Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the New Arena Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.


This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?

2. What unique group experiences have you offered as part of your arena shows?

3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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