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Sales, Service, & Marketing: Ticket Sales
Account Executive, Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Job Summary: The Account Executive position is an incredible opportunity to start a sales career in the sports industry with an organization committed to professional growth and career development. You will join our team in a class of 4 to 10 entering into the industry’s best 2 week training-only & on-boarding period to prepare you for ultimate success. Within 12 months as an Account Executive, top performers will be evaluated for possible promotion to an elevated New Arena Account Manager role. During the 12 months, Account Executives experience every aspect of the ticket sales operation in addition to a 360 degree view of the organization, while developing the skill set needed to succeed in the sports industry through recurring sales, product and professional development training. Account Executives may be placed into a fast-track mentor team with a focus on Season Tickets, Group Tickets or Season Ticket Services. This is an opportunity to join a team thriving as the league leaders in new full season tickets sold, increased attendance and much more with continued aggressive growth goals leading into a new arena.

The primary responsibility of the Account Executive, Ticket Sales is to build relationships with potential prospects to sell new season ticket memberships, mini-plans and group tickets. Success in this position is enhanced through the latest in sales acceleration tools including analytics-based lead scoring, rapid dialing connectivity, industry-leading CRM, professional sales training, hands on leadership and much more. Account Executives will have access to invite prospects to VIP events & tours at the new multi-million dollar Experience Center at the site of the new arena construction. The ideal candidate is driven, focused, and passionate about starting a sales career in the sports industry, possesses a strong work ethic, and has the determination to succeed in an ultra-competitive, fast paced, yet highly rewarding work environment. Account Executives are responsible for achieving individual sales goals and are continually coached and evaluated to maximize individual and team performance.


Key Responsibility Areas:
• Successfully completing the Account Executive training program and attending on-going training
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Obtaining leads and answering questions
• Builds relationships with prospective customers via outbound telephone efforts and enhances those relationships through face to face appointments
• Candidates should proudly represent the Ticket Sales Alliance Team Values of Swagger, Transparency, Excitement, Innovation & Fulfillment
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Sacramento Kings home games (43 events) in a multitude of different capacities including, but not limited to: prospecting appointments, sales tables, off-site events and pregame and in-game events
• Update and maintain customer information and payments using Archtics and Salesforce

Qualifications:
• 4-year college degree in Business, Sports Management, or related field preferred
• Previous sports and/or telemarketing or outside sales experience is preferred
• Passion to start a career as a sales professional in the sports industry
• Dependability is key: consistently punctual and prepared for a fast-paced environment, executes instructions, and embraces coaching
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• High level of confidence, enthusiasm, and personal accountability
• Excellent writing, communication, interpersonal skills and the ability to present sales material to large groups and customers
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Strong computer skills, including all Microsoft Office software programs
• Ability to work nights/weekends/flexible schedule required

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Sales, Service, & Marketing: Database Marketing/Analytics
Analytics Specialist (Entry- Level) - Sacramento Kings (Sacramento, CA)

Summary:

The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Summary:

Recognizing the power of technology, data, and computational science to transform the business, the Sacramento Kings have formed the Engagement Lab to drive transformational change through evidence-based decision making at the company.  The Analytics Specialist position is an entry-level position as a member of the Engagement Lab and the decision science practice within the organization. You will work closely with other members of the Engagement Lab team to provide valuable data-driven insight to all key organizational business units.    

Key Responsibility Areas (KRA’s):

  • Support execution and reporting of marketing campaigns across multiple channels.

  • Collaborate with others to answer challenging business questions that can assist us in gaining a competitive advantage by using data mining techniques.

  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

  • Execute on-going and ad-hoc reporting and analysis to support key business stakeholders, driving revenue and innovation.

  • Create engaging visualizations of data analyzed in order to depict outcomes.

  • Write and execute SQL queries for standard and ad hoc data mining purposes.

  • Assist in all CRM efforts including sales and marketing campaign setup and administration.

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  • Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

  • Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.

  • Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections

  • Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.

  • Initiative – Willing to take on responsibilities and challenges, lead teams, and take charge and offer opinions and direction.

Key Competency Areas (KCA’S) Continued

  • Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.

  • Problem Solving – Identifying cause and effect relationships; draws the right conclusion from the information.

Qualifications:

  • Bachelor’s degree from four-year College or university in Information Systems, Statistics, Computer Science, or related field.

  • One (1) to three (3) years’ experience in the applied analytic space.

  • Minimum of one (1) year of experience with notable Business Intelligence (BI) tools.

  • Experience with Microsoft Office:  Word, Excel, Access, SQL and Powerpoint                 

  • Strong communication, prioritization and organization skills.

  • Excellent problem-solving and logic skills.

  • Service oriented; committed to teamwork and catering to customers.

  • Results oriented; ability to manage multiple priorities and deadlines.      

  • Capable of working extended hours such as nights, weekends, overtime, and on-call as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell me your professional experience writing SQL queries for standard and ad hoc data mining purposes?

2. Please tell me your professional experience working with CRM platforms and Marketing Automation Platforms.

3. Do you have Salesforce, Eloqua, or Spotfire experience? If yes, please tell me your professional experience with these platforms.

4. What are your salary requirements?

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Facility Operations/Security: Facility/Venue Management
Assistant General Manager - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

 

JOB SUMMARY: Under general supervision, the Assistant General Manager is responsible for coordinating the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.

KEY RESPONSIBILITY AREAS (KRA’s): Other duties may be assigned.

 

  1. Implement facility policies and goals in accordance with the organizational goals, client’s objectives, and company policy.

  2. Manages subordinate supervisors in any of the following departments: Arena Programming, Event Services, Arena Operations, Engineering, Security, and Janitorial.

  3. Meet with department heads to review activity, operating, and sales reports.  Determine changes to the programs and/or operations and oversee implementation with the department heads.

  4. Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.

  5. Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.

  6. Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed.

  7. Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

  8. Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.

  9. Establish and maintain contact with booking agents, professional managers, promoters and others within the industry to encourage continual and regular use of the facility.

  10. Conduct post-event operational and financial review and analysis

  11. Coordinate, implement and administer personnel development/training and safety/emergency procedures.

  12. Review Plans and Development/Construction of Sacramento ESC (opening in Fall of 2016)

  13. Review and approve all purchasing, travel and promotional expense activity.

  14. Work extended and/or irregular hours including nights, weekends and holidays.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Excellent communication and interpersonal skills and organizational ability.

  2. Ability to work with and maintain highly confidential information is required.

  3. Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.

  4. Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.

  5. Ability to anticipate problems and implement immediate corrective action.

  6. Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.

  7. Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning.

  8. Considerable knowledge of safety regulations and other federal, state or local laws and regulations.

  9. Strong orientation towards hospitality/customer service for the meeting and entertainment industry.

  10. Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.

  11. Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

  12. Ability to manage a facility of same size and type. 

  13. Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.

  14. Engage in much decision making that is generally governed by procedure and guided by policy.

  15. Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing and sales.

  16. Plan, coordinate and direct varied and complex administrative operations.

  17. Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel matters and execute applicable solutions.

  18. Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.

  19. Follow oral and written instructions and communicate effectively with others in both oral and written form.

  20. Organize and prioritize work to meet deadlines.  Work effectively under pressure and/or stringent schedule and produce accurate results.

  21. Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

  22. Be licensed and insured to operate a motor vehicle in the United States.

  23. Remain Flexible and adjust to situations as they occur.

    Education and/or Experience

  1. Bachelor's degree in Business, Facilities Management, Maintenance Engineering, or related field.

  2. Minimum of 5-7 years facility management experience preferably in a union environment.

  3. 2-3 years of management experience required.

  4. Ability to speak and understand Spanish a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why is this position a good fit for you and your career?

2. What is the size and scope of the facilities you have been responsible for?

3. Briefly describe your experience in event solicitation and presentation, public relations, advertising and media relations and event planning.

4. Briefly describe your knowledge of safety regulations and other federal, state or local laws and regulations.

5. Briefly describe your experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.

6. What are your salary requirements?

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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Director, Marketing - Sacramento Kings (Sacramento, CA)

COMPANY SUMMARY: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.

Capsule Position Description:  Oversees the development of brand campaigns and season-long marketing initiatives in order to drive ticket sales, enhance Kings Brand standing and strengthen brand sentiment in the community.  Lead internal departments/clients in defining their goals and messages, and identify how those messages should be communicated and where those communications should occur.  He/she will direct marketing managers and coordinators and is responsible for servicing internal clients, gathering information, monitoring projects, managing budgets, and proactively identifying possible changes to run effective, creative and successful campaigns from beginning to end.

Key Responsibility Areas (KRA’s):

  1. Responsible for overseeing the execution of strategic marketing plans and programs aimed at meeting revenue goals and strengthening brand position.  Primary focus on ticket sales and retention and corporate partnership sales and retention.
  2. Leads project management team and liaises with the creative director and internal clients and stakeholders: including definition of scope, work breakdown, status reporting, scheduling and timelines, budget management, brand and quality management.
  3. Represents the internal client throughout the project management lifecycle and will be tasked with ensuring that the highest quality of work is organized and delivered on time.
  4. Works with Sr. Director of Marketing on developing strategic marketing and advertising plans and programs, and overseeing the execution of such plans, to drive revenue goals and strengthen brand position. 
  5. Oversees the preparation of project briefs and job tickets with complete and actionable information for Sr. Director and Creative Director to review.
  6. Oversees the creation of job cost estimates for client approval.
  7. Work in partnership with the Ticket Sales client to maximize revenue-generating opportunities that supports renewals, new sales and retention programs.
  8. Work in partnership with the Community Impact and Corporate Sales clients to maximize revenue-generating opportunities that support new sales, renewals and activation programs. Includes the development of strategies for the following initiatives: regional, grassroots, multicultural, youth, technology and social responsibility marketing programs.
  9. Work in partnership with the analytics team to evaluate ROI of campaigns, institute test and control methodologies, and utilize survey and demographic data to inform strategies.
  10. Able to champion Marketing department’s vision across internal groups and stakeholders.
  11. Identify changes in the marketplace and industry to pro-actively adjust marketing plans accordingly.
  12. Effectively manage project and department budgets.
  13. With support from the Sr. Director, oversee the execution of media campaigns throughout the season including television, digital, social, outdoor, etc. 

Key Competency Areas (KCA’S):

The individual in this position is expected to demonstrate appropriate knowledge, skills and attitudes in the following areas:

  1. Customer Focus – Knowing the internal and external customers’ needs and responding accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
  2. Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
  3. Confidentiality – Able to maintain confidentiality; work with sensitive or proprietary information and exercise discretion.
  4. Leadership –Influencing the behavior of other people toward company goals.
  5. Active Listening – Giving full attention to the points of views of others;  taking time to understand the points being made, asking questions as appropriate and making connections
  6. Decision Making/Judgment – Analyzing information and evaluating results to choose the best solution in a timely manner.
  7. Informing/Communicating – Disseminating information about decisions, plans and activities to people who need the information to do their work; sharing appropriate information openly.
  8. Initiative – Willing to take on responsibilities and challenges, lead teams, take charge and offer opinions and direction.
  9. Planning and Organizing – Appropriately managing resources by identifying when additional resources are necessary; providing others with the resources they need to carry out their job duties; setting priorities and defining action, time, and resources needed to achieve goals.
  10. Problem Solving – Identifying cause and effect relationships; drawing the right conclusion from the information.
  11. Writing – Composing, editing and proofreading as a means for effectively communicating to a variety of audiences; often requiring creativity or objectivity and impartial reporting.
  12. Advertising Agency Management– Baseline knowledge of the media planning and buying process to support the effective management of an Agency relationship.
  13. Sales and Marketing Knowledge – Knowledgeable of principles and methods for promoting, and selling products or services.  This includes marketing strategy and tactics, sales techniques, and sales processes.
  14. Influencing – Appealing to reason, values, or emotion to generate enthusiasm and support; convincing and persuading others.
  15. Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, products or solutions.  Always pushing the team to re-think how a problem can be solved.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experienc

  • Bachelor's degree (BA/BS) from four-year College or university in Marketing, Communications, Business or related field.  Or equivalent experience.
  • Minimum 5 years in brand or agency account management or marketing role required
  • Advanced computer skills (Microsoft Office – Power Point, Excel, Word, Outlook) required
  • Experience with project management and/or collaboration software (Basecamp, Workamajig or similar) experience preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your salary requirements?

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Sales, Service, & Marketing: Ticket Sales
New Arena Account Manager, Arena Show & Kings Group Ticket Sales - Sacramento Kings (Sacramento, CA)

Company Summary: The Sacramento Kings are embarking on a new era for the franchise. Dynamic, aggressive new ownership has taken over and the sports world is buzzing with construction for a new downtown arena beginning this summer for a completion in the fall of 2016 and a state-of-the-art, multi-million dollar experience center complete with virtual reality technology already open. In a major metropolitan city that ranks 3rd in the US for most days of sun, the franchise’s future is even brighter! The Kings are looking to set new industry-standards through technology, globalization and community impact to help elevate the status of the capital city of the world’s 7th largest economy.


Job Summary: This is an opportunity to lead the charge for arena show Group Sales into the new downtown arena designed to attract top shows as well as play a key role in Kings Group Sales.


The New Arena Account Manager, Arena Show and Kings Group Ticket Sales will be a central role in this future success on both fronts. The primary responsibility of the New Arena Account Manager, Arena Show and Kings Group Ticket Sales is to create and implement a group ticket sales plan to achieve revenue goals for 12 to 15 Arena Shows throughout the year at Sleep Train Arena with potential growth as we transition to the new downtown arena, and cross-promote to produce results for Kings tickets. This is a highly self-directed position that has tremendous growth potential to the extent the candidate drives new standards. The position will work directly with the Senior Manager of Group Sales, the internal Director of Arena Programming and external Arena Show Promoters to create attractive group ticket packages and experiences, while continuously identifying other areas for growth. This position will interface with other departments and key stakeholders on a daily basis while advising senior management with recommendations and reports. The position will be cross-supported by the Group Membership Coordinator and ticket sales intern team to help execute the Arena Shows strategic group sales plan.


This position will also be responsible for supervising & executing all elements of Arena Show group experience assets to ensure events run seamlessly. This position will have full menu capability to sell group tickets for both the Sacramento Kings and Arena Shows. The candidate will receive a book of categories most often associated with arena show purchases. The ideal candidate will be a dynamic, proven producer that thrives in a fast paced environment, who embodies and champions the Ticket Sales Department values of Swagger, Transparency, Excitement, Innovation and Fulfillment.


Key Responsibility Areas:
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Create, refine, advance and execute the Arena Show business plan for 12-15 events throughout the year, including strategies, cross-promotion opportunities, and key tactics to maximize new sales performance in group ticket sales.
• Lead the strategy with other departments to effectively refine and update Arena Show group sales collateral, website information, and social media campaigns.
• Grow Arena Show business through development of key categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Lead bi-monthly calls or meetings with the respective Arena Show promoters to identify areas for growth and opportunities to cross-promote to maximize both Kings and Arena Show group ticket sales.
• Participate and contribute in bi-monthly meetings with Senior Manager, Group Ticket Sales and the Director, Arena Programming and Marketing to review progress and areas of opportunity.
• Responsible for overseeing the creation and implementation of Arena Show Online Sales links and a new corporate partner program campaign as well as collaborate with Box Office to implement new show sales processes in Archtics
• Collaborate with Engagement Lab team to refine, advance and execute innovative sales campaigns through the analysis of data to maximize the effectiveness and efficiencies of the Arena Show business plan.
• Responsible for meeting or exceeding all individual performance and developmental goals within specified time frames
• Actively participates in Team Member sales skills training, developmental opportunities, and Team Member sales activities
• Works during all Arena Show Events as needed and any relevant Sacramento Kings home games in a multitude of different capacities including, but not limited to: Group Experience asset management, prospecting appointments, sales tables, pre-event activities and in- event activities.
• Manage and grow key Sacramento Kings categories by building relationships with prospective customers via outbound telephone efforts and enhancing those relationships through face to face appointments and presentations
• Update and maintain customer information and payments using Archtics and Salesforce


Qualifications:
• At least 3 years prior Ticket Sales experience
• At least 1 year prior Arena Show Group Ticket Sales experience
• Bachelor's degree (BA/BS) from four-year college or university in Business/Sports Administration or Marketing.
• Proven high level sales results and experience selling ticket products to a variety of consumers including business to business, group and individuals
• Effectively builds and maintains high level of morale in an energetic, spirited, confident environment
• Excellent problem solving skills & ability to multi-task
• Excellent presentation skills
• Effectively promotes teamwork combined with individual accountability for performance goals.
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Ability to multi-task and maintain strong prioritization and organizational skills
• Self-starter with a positive attitude and strong work ethic; committed to teamwork
• General computer knowledge, including expertise with Ticketmaster, ARCHTICS, CRM (Salesforce.com preferred) and Microsoft Office Suite
• Capable of working extended hours such as nights, weekends.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What best-practice strategies have you previously implemented to generate new arena show group sales in the past?

2. What unique group experiences have you offered as part of your arena shows?

3. How will you effectively cross-promote Kings group opportunities with your arena show buyers?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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