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Sales, Service, & Marketing: Client Relations/Customer Service
Customer Service Specialist - Los Angeles Lakers (El Segundo, CA)

 
JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with ticket holders through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our season ticket holders. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.


JOB RESPONSIBILITIES:
• Anticipate, respond to and resolve all season ticket holder complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
• Answering phones providing courteous, prompt and efficient service.
• Building and maintaining relationships with assigned season ticket holders.
• Handling all ticket holders’ questions and concerns.
• Processing payments for Lakers tickets holders.
• Assist with mailings, promotions and events for Lakers ticket holders.
• Assist with packaging, shipping and tracking of ticket packages.
• Promoting group ticket sales.
• Planning and executing season ticket holder events to drive loyalty.
• Game day duties include, assisting the box office, customer service booth, in seat visits with ticket holders and helping with season ticket holder promotions.

• JOB REQUIREMENTS:
• Minimum of two years customer service experience is required.
• Knowledge of Ticketmaster Archtics preferred.
• Overtime is mandatory. Must be available to work evenings, weekends and holidays.
• Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
• Ability to handle multiple projects.
• Bachelor's degree required.
• No Phone Calls Please
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. I have a minumum two years customer service experience

2. I have knowledge of Ticketmaster Archtics

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