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Sales, Service, & Marketing: Ticket Operations
Director, Ticket Technology & Operations - Los Angeles Lakers (Los Angeles, CA)

Job Title: Director, Ticket Technology & Operations

Department: Ticket Sales & Customer Service

Reports to: Vice President, Ticket Sales

Manages: Manager, Ticket Ops; Ticket Operations Coordinator; and Support, Ticket/ Box Office; plus Customer Service Assistant (indirectly)

Position Summary: This position focuses on capitalizing on the latest ticketing technology to provide the best experience for Season Ticket Members (STMs), group sales and individual game buyers. It requires a creative problem solver who can work with multiple ticketing systems including Ticketmaster Archtics, AXS Veritix, and third-party vendors. This position will have experience working at the cutting edge of ticketing technology, and additional experience with Salesforce (or other CRM), variable & dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding of the larger ticket operations picture.

Essential Functions (Duties & Responsibilities):

  • Liaise with Ticketmaster (Archtics) and AXS (Veritix) on all matters related to ticketing
  • Leverage new, leading analytics platforms related to ticket sales and service
  • Work with Vice President, Ticket Sales to create and update seating manifest
  • Work with CEO, COO, and Vice President, Ticket Sales to set variable pricing
    • Lead dynamic pricing changes throughout the season to drive revenue
  • Provide upper management with weekly sales reports
  • Manage Lakers’ organization ticket inventory
  • Manage and supervise 3+ Ticket Operations team members
  • Manage ticket office operations with a focus on driving operational efficiency with all ticket products
  • Manage all financial reporting relating to ticketing and analysis of ticket usage
  • Establish and review operational policies and procedures for ticket office operations
  • Act as chief liaison for technology vendors
  • Represent the department at weekly company management meetings and other meetings, as necessary
  • Lead data standardization and optimize Salesforce processes

Education (Required/ Preferred): Bachelor’s degree (required)

Previous experience:

  • A minimum of four (4) years ticket technology experience
  • A minimum of three (3) years managing a team

Technology Capabilities:

  • Ticketmaster Archtics/ Host, AXS Veritix, and other related ticketing platforms
  • Salesforce (or related CRM platform)
  • Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)

Knowledge, skills, abilities:

  • Advanced knowledge of computerized ticket sales
  • Advanced knowledge of emerging ticket technology trends and the ability to leverage new applications for significant revenue growth
  • Strong math aptitude and ability to attend to detail
  • Proven effective management of multiple related areas
  • Demonstrated sound organizational, coordinating and personal interface skills
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors

Physical Demands: Must be able to lift a min of 25lbs. and walk significant distances in arena on game days

Location: El Segundo (offices M-F), downtown Los Angeles (Staples Center for Laker home games), and other occasional off-site events

Travel: Up to 10% of the time

Hours:  Regular office hours (9am- 5:30pm M-F), plus overtime is mandatory; must be available to work evenings, weekends and holidays

Deadline to apply: Wednesday, October 26, 2016

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least four years of experience working directly with ticketing technology?

2. Do you have a working knowledge of HTML/ SQL?

3. Are you familiar with emerging ticket technology trends and how to apply them to drive revenue?

4. Do you have at least three years managing a team?

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