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Sales, Service, & Marketing: Fan Development
Basketball Academy Coordinator - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Basketball Academy Coordinator

Department: Basketball Academy

Reports to: Basketball Academy Manager

FLSA Status: Full-Time/Regular/Exempt

Date Modified: 11/23/2016

Position Summary/Objective: The Basketball Academy Coordinator is responsible for managing community basketball programming on and off the floor as well as facilitating daily administrative duties for Timberwolves and Lynx Academy. 

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist with planning and development all events.
  2. Assist in planning long-term Basketball Academy business objectives.
  3. Recruit, hire and supervise Basketball Academy office Interns.
  4. Develop, sell & coordinate assigned youth team training and offsite clinic projects
  5. Fulfill related organizational on-court obligations – Academy and other departments.
  6. Maintain Academy website and related activities/communications
  7. Update & maintain social media outlets and internal communication (including Wolf Tracks) for Basketball Academy.
  8. Facilitate all administrative functions, including but not limited to: answering phones, filing, manage ROI reports, copying, data entry, and managing Basketball Academy coaches.
  9. Assist with programming, scheduling and managing & directing summer camps and clinic staff.
  10. Resolve and communicate service-related disputes, summer camp/clinic complaints.
  11. With Manager; recruit, train and supervise all qualified coaches for all Academy-related activities, including camp directors, youth basketball clinicians, camp staff, individual skills coaches and game day interns.
  12. Focus and enhance driveway to driveway experience for youth basketball

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Basketball-related skills and knowledge strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department.

Experience: Minimum two (2) years of customer service and sales experience preferred. Additional experience working with youth strongly preferred.

Education: Bachelor’s degree or equivalent combination of education and experience preferred.

Specialized Knowledge, Licenses, etc.: Previous coaching, basketball training experience preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in gymnasiums, the Timberwolves/Lynx practice facility and a professional sports arena, which include bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff in this position will also demonstrate and assist individuals with basketball skills. Staff will frequently move boxes of merchandise and equipment weighing up to 30 pounds.

Travel

Position will require travel to external events. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Do you have two years of customer service and sales experience?

3. Do you have past experience working with youth basketball?

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Sales, Service, & Marketing: Ticket Sales
Inside Sales Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Inside Sales Associate

Department: Inside Sales

Reports to: Manager of Inside Sales

FLSA Status: Full Time/Temporary/Non-Exempt

Date Modified: 10/2/2015

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in Minneapolis/St. Paul and surrounding areas with the focus on selling Full and Partial Season Ticket Inventory for the Minnesota Timberwolves and Minnesota Lynx.

Program Overview:

Our Inside Sales program is centered on hiring, training, and developing the next superstars on the business side of sports. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Sell a full menu of ticket products for the Minnesota Timberwolves & Lynx including, but not limited to full and partial season memberships, group tickets, and premium seating.
  2. Actively prospect and research new sales leads.
  3. Proactively work to create new revenue opportunties with existing customers through ticket plans, referalls, and the seat relocation program. 
  4. Meet and exceed weekly and monthly sales goals.
  5. Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products.
  6. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.
  7. Document all communication with clients in CRM.
  8. Work various Minnesota Timberwolves events and games as assigned to support ticket sales efforts and promotional initiatives. 
  9. Provide excellent service through phone calls, emails, written communication and in-person visits in the office and at special events. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.
  6. Knowledge of CRM and Archtics is preferred.

Experience: Previous sales experience is preferred.

Education: Bachelor’s degree or equivalent experience is preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of (and/or) experience working in sports at the professional, minor league or collegiate level is preferred.

Pillars of success with the Timberwolves & Lynx – 

  • Culture:  We are passionate about providing a fun and rewarding environment to work in while also providing growth opportunities both inside and outside of the Timberwolves & Lynx.  
  • Accountability: We hold people accountable, expect fair play, and foster a culture of trustworthiness. We are responsive to others. We uphold the highest standards of ethics and act with integrity.      
  • Innovation: We strive to be disruptive to traditional modes of thought, to question assumptions and to think critically and strategically. We like to challenge ourselves and to be challenged. We are known for driving profitability and creating memorable experiences in new and unexpected ways.We use cutting-edge technology and analytics to achieve our goals. 
  • Commitment: We are committed to making our team and our community proud and strong. We support, trust and encourage one another. We strike a balance between collaboration and accountability while challenging each other to strive for greatness within our industry.
  • Growth: We provide the best training avenues internally and externally to allow our staff to continue learning best practices in the industry and grow into true sales professionals.

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30 AM-5:30PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.

Travel

Position may require some travel to meet prospects or ticket members.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Are you comfortable working for $10.00/hour?

3. Are you willing to relocate, if necessary?

4. Why do you believe you are the right fit for this position?

5. What three words come to mind when you hear "Sales"?

6. What do you hope to gain from this opportunity?

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Sales, Service, & Marketing: Promotions
Lynx Member Programming Specialist - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Lynx Member Programming Specialist

Department: Membership Sales

Reports to: Lynx Ticket Sales Manager

Position Type: Full Time/Exempt/Regular

Date Modified: 1/12/2017

Position Summary/Objective: This position will improve the season ticket member retention rate by spearheading the Membership Service platform for the Minnesota Lynx.  This position will also assist the Account Executives to enhance our relationships amongst key stakeholders.

Essential Functions: Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Oversee and activate all elements associated with the Lynx membership program and assist the Manager of Lynx Ticket Sales and Service and Director of Business Operations in day-to-day needs
  2. Be responsible for the preparation and execution of all Game Day experiences (Touch-point Program & in-seat visits).
  3. Plan and administer all member events, as well as setting up & staffing the member lounge on game nights
  4. Collaborate as a team with Sales Executives to implement relationship building programs.
  5. Assist the Account Executives with the coordination and delivery of Renewal Rewards & Member Benefits.
  6. Facilitate fulfillment of all customer recognition within 24 hours of joining or renewing with the team; including managing the Lynx FansFirst inbox
  7. Create focused events targeting and connecting with niches within our season ticket members.
  8. Collect, track, communicate and measure all RSVPS for events.
  9. Track inventory and procurement needs relative to events, touch points, and membership benefits.
  10. Research and develop programs that deliver and increase membership value to Lynx stakeholders.
  11. Assist in activation of the Lynx President’s Circle, arena relocations, and league reporting and planning

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM and Veritix is strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum 2 year of service or sales and event planning experience strongly preferred.

Education: Bachelor’s degree or equivalent experience preferred. 

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment: 

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

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Sales, Service, & Marketing: Event Operations/Management
Sales and Service Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Sales and Service Associate

Department: Membership Sales

Reports to: Sales and Service Coordinator

Position Type: Full Time/Non Exempt/Seasonal

Date Modified: 1/11/2017

Position Summary/Objective: The responsibility of this position is to aid the Sales and Service staff with implementing and facilitating the department strategies and objectives for the NBA/WNBA teams. This includes assisting the Partnership Sales and Activation departments as well as the Ticket Sales and Service Departments.

Essential Functions: Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Assist with day to day responsibilities, including but not limited to: managing general office duties, maintain tracking spreadsheets, make deliveries, and running errands
  2. Assist with preparing presentations and recaps.
  3. Assist with database mailings and initiatives.
  4. Support research initiatives regarding promotions and best practices.
  5. Assist with ticketing grids, contract management, archiving game night photos and managing storage spaces.
  6. Research current and prospective clients
  7. Set up and break down of events, meetings, premium spaces, sponsor booths, interactive areas, sponsored appearances, and other miscellaneous game night or event setup, execution, and tear down
  8. Work all Timberwolves home games. Duties will vary but may include: working a check-in table, staffing a booth or a Premium space, assisting with implementation of ticket promotions, redemptions, fulfillment of Fan Experiences and Touch points, interacting with fans, fielding questions, and providing excellent customer service
  9. Assist with Marketline and CRM.
  10. Assist with the execution of sponsor appearances: dance team, mascot and/or player.
  11. Assist with the execution of sponsored in-arena promotions: on-court contests (time-outs and quarter-breaks) as well as pre-game and post-game sponsor-related activity.
  12. Prepare and distribute the Business Development guest list each game night.
  13. Manage member donations and assist guests in coordinating their donated game.
  14. Document in-arena promotions, events, member programming and other activities throughout the game by taking photos as well as videos.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage specific processes and tasks in the department under supervision.

Experience: Previous sales and/or customer service experience is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates during Timberwolves and Lynx home games. Work is both sedentary and active in nature. The position operates out of an administrative office and a sports arena. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. The noise level is loud during events. During events work is generally performed on the main court, around the concourse and bleachers/steps, as well as in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone.. The employee may remain in stationary position for periods of time and is frequently required to ascend and descend bleachers/steps and traverse quickly around the arena on event days and potentially non-event days. Staff will frequently move boxes and equipment each game night weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Are you comfortable working for $9.50/hour?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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