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Technical Services: Web Programming
.NET Developer / Programmer Analyst- Full Time - Miami HEAT (Miami, FL)

About Our Information Technology Team

We are a team of creative & collaborative thinkers whose reputation as innovators and industry experts is widely recognized. We are a highly motivated team of IT professionals who enjoy creating leading-edge business solutions for the Sports and Entertainment business. The Information Technology (IT) team's role is to enhance the organization's competitive edge by overseeing the integration of today's ever-changing technology into every aspect of the organization. This includes, but is not limited to, data networks, ticketing systems; retail and restaurant/food service point-of-sale systems and telecommunication system services for television and radio broadcasters, print media, photographers, promoters, ATM's, and cell phone communication sites.

Description

The Application Development team is tasked with designing and implementing cutting-edge solutions to improve and enhance our enterprise software. Our enterprise software is surprisingly complex, difficult to get right, and at the same time a lot of fun to work on. We hire people who are considered “Programmer”, “Software Engineer” and “Software Architect” at other companies. Titles are not as important to us as the quality of the people we work with and the opportunity to be productive. This is an exciting and challenging job position for a hardworking and creative professional with lots of exposure to new technologies and the freedom to think out of the box.

Required Technical Skills

·         Solid database design, development & administration experience using SQL Server 2008, 2012 or 2014

·         Thorough understanding of Object Oriented Programming principles

·         Experience developing with C# -(Windows and ASP.NET 3.5+ (Webforms and MVC)

·         Experience with Client/Server and SOA architectures

·         Experience with Web Services, WCF

·         Experience with HTML5, AJAX, JQuery & Javascript

Professional Skills

·         Outstanding analytical and interpersonal skills

·         Detailed and quality oriented

·         Can do attitude and collaborative orientation team player

·         Curiosity and internal motivation to constantly improve their own skills and how we develop software

·         Good communication skills (English)

Education & Experience

·         BS MIS/CIS with  2+ years of experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you an internal candidate?

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Sales, Service, & Marketing: Ticket Sales
Account Manager, Ticket Sales -Full-Time - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Responsible for selling Miami HEAT season tickets, group tickets, partial plans, and holiday plans through face to face meetings and outbound phone calls.  Build loyal ticket sales partnerships and maximize ticket sales revenue opportunities through our Priority Access Club members. Log daily call notes through our smartsell database. Work extended and/or irregular hours including nights, weekends, and holidays as needed. Work our sales table during Miami HEAT games and outside events. Responsible for reaching a monthly ticket sales revenue goal each month to stay on pace to exceed yearly2014-15 ticket sales revenue goal. Associate Degree from two-year college or technical school; or equivalent combination of education and experience. Six months to one year related experience and/or training.Excellent communications skills, professional selling skills and previous ticket sales experience is required.  Bilingual in Spanish is preferred, but is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least two years of sales experience?

2. (Yes/No) Are you fluent in both English and Spanish?

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Administration/General Management: Human Resources Generalist
Assistant, Human Resources - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: Provide proactive and reactive support to the HR department to ensure sufficient completion of all human resource functions such as filing and maintaining personnel files, new hire paperwork, processing employment verification and unemployment claims, coordinating new hire orientation, benefits administration, employee relations, recruiting, assist as a back up for Payroll Manager and other projects as assigned by the department.

Bachelor’s degree, preferably with a major in Human Resources or Business Administration. Must have a minimum of one year human resources or related experience. Must be proficient in Microsoft Office. Must have strong organizational skills and written/oral communication skills. Experience with ADP HRIS systems a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have at least 1 year of experience working in Human Resources?

2. (Yes/No) Do you have a Bachelor's degree in Human Resources or Business Administration?

3. What HRIS systems have you worked with in the past?

4. (Yes/No) Do you have payroll knowledge?

5. Please describe your payroll experience.

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Sales, Service, & Marketing: Ticket Operations
Box Office Representative – Part Time/Event Staff - Miami HEAT (Miami, FL)

Brief Overview of the Position

Overview of the Job: To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all HEAT games and Arena events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service and HEAT Season Ticket Services windows. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No)Do you have six months to one year of cashier experience?

2. (Yes/No)Can you work on nights, weekends and holidays?

3. (Yes/No) Are you an internal candidate?

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Technical Services: Technical Support/Help Desk
IT Help Desk Coordinator - Miami HEAT (Miami, FL)

Brief Description of the Position

We are currently seeking a highly motivated individual to fill an I.T. Helpdesk Coordinator position at AmericanAirlines Arena, home of the 3 time World Champion Miami HEAT.  This position will provide remote and onsite hands-on support to staff, vendors, and customers as well as, proactively identify issues (beyond the positions role & responsibility) and escalate issues to the Network Administration team as needed.  The ideal candidate will have the skills to diagnose and repair desktop hardware; laser printers; cellular telephones; desktop software applications and provide on-site support for basketball games and events.  Also, this individual will work closely with a team of helpdesk professionals under the guidance and supervision of the Director of IT Operations.

The list below is representative of additional duties and responsibilities, but it is not meant to be exhaustive of all duties.

Responsibilities

  • Provide first level help desktop support to internal office end users
  • Reduce help desk incidents and the mean time of repairs by proactively repairing hardware as needed.
  • Prioritize severity of helpdesk calls and minimize user downtime
  • Provide level 1 Point of Sale support and maintenance for retail and food and beverage operations
  • Provide documentation for procedural I.T. operations
  • Learn all arena game day and event systems
  • Provide safe and neat Ethernet cabling runs
  • Repair and maintain Laser printers
  • Repair, maintain and upgrade cellular phones
  • Organize, track and maintain stock for various hardware systems
  • Establish vendor relationships and make hardware and software purchasing recommendations
  • Project manage various small to medium sized projects
  • Monitor, and remediate software updates for desktop applications
  • Respond to Virus, Malware and various security threats while implementing preventative measures to minimize risk
  • Provide internet connectivity services to 3rd party vendors, Event personnel and Basketball Operations
  • Provide level 1 support of Ticketmaster hardware and software technology
  • Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
  • Track, document and maintain all helpdesk requests utilizing a ticket management system

 Requirements

  • Min. 4 years of hands-on I.T. business experience with the following areas
  • Microsoft Office Applications
  • Microsoft Windows
  • Repair and maintenance of network laser printers
  • Desktop maintenance, repair and installation

Candidate must have a basic foundation and understanding of the following areas:

  • Active Directory Groups, Users and Organizational units
  • Windows user rights and permissions
  • Network topology and LAN infrastructure

Candidate must have the ability to work well with others in a team environment; accept constructive criticism and have a positive attitude.

Must be flexible to work extended hours, evenings, weekends, holidays and swing shifts, if necessary-- as needed and when needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have any scheduling conflicts that would prohibit you from working irregular hours including nights, weekends and holidays?

2. (Yes/No) Do you have at least 3-4 years of IT helpdesk experience?

3. Where did you hear about this position?

4. (Yes/No) Are you an internal candidate?

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Internships: Any Internship
Intern, Corporate Sales - Miami HEAT (Miami, FL)

Brief Description of the Internship

Overview of the Internship- To assist and provide support to the Corporate Sales Department. Should be self-motivated and enjoy business operations. Will research sales and sponsorship trends around the NBA and other professional sports leagues. Will assist in creating, developing and implementing Corporate Partnership proposals and programs. Will assist the Client Strategy Director and Corporate Sales & Service Account Managers on various sponsorship projects.  Will maintain organized and updated sales documents and presentations.  Will sometimes assist with game and event night responsibilities as needed and participate in other duties as assigned. Must possess very strong written and verbal communication and interpersonal skills. Must enjoy working with people in a customer service environment. Must be able to work under pressure and meet deadlines while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint – as well as a basic knowledge of Adobe Photoshop.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you currently enrolled in a college/university?

2. (Yes/No) Are you currently employed by the Miami HEAT?

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Internships: Any Internship
Intern, Ticket Operations - Miami HEAT (Miami, FL)

Brief Description of the Internship

Overview of the Job: Assist with the operation of tickets sales window and event set up. Assist with all aspects of sales processing to include group, season, partial plan and event sales. Assist with event creation. Participate in departmental meetings. Compile data for reports/trending as needed. Assist with the maintenance of the season ticket holder filing system. Handle Ticket Operations related projects as assigned. Assist with the daily operation of the ticket office.

Candidate must be enrolled in a college or university .Business, Communications, Finance, Hospitality Management, Sports Administration, Management or related business majors preferred. Excellent customer service skills; Strong written and verbal skills; listening skills; organizational skills; ability to work independently and meet deadlines.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you enrolled in a college/university?

2. (Yes/No) Are you an internal candidate?

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Internships: Human Resources
Intern, Training & Development/Quality Service - Miami HEAT (Miami, FL)

Overview of the job:

A Training & Development/Quality Service Intern is sought to assist in the developing, distributing and communicating of information, resources and tools that will be the necessary resources of our “Prime-Time” staff.

The Training & Development/Quality Service Intern will assist in:

  • The preparation and execution of our New Hire Orientation and S.M.I.L.E. Trainings
  • The preparation and execution of “Service/Job Previews” for departments (i.e. Event and Guest Services) wishing to eliminate offering a job to applicants that may not be suitable for hiring or are not interested in providing the quality of service required as an Event Staff team member
  • The planning and development of “Refresher” Trainings for Veteran/Returning “Prime-Time” team members
  • Inspection of “Prime-Time” uniforms prior to and during events
  • The coaching of “Prime-Time” employees, as it relates to Orientation and “Delivering the S.M.I.L.E.” and the monitoring of compliance during events
  • On occasion, the scheduling and/or follow-up of scheduling for Event Services ushers, ticket takers and supervisors
  • Additionally, the Training & Development/Quality Service Intern will assist the Guest Services Manager and Guest Services Coordinator with incentive programs/rewards & recognition

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Are you enrolled in a college/university?

2. (Yes/No) Are you currently employed by the Miami HEAT?

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Technical Services: Audio/Video Editing and Production
Producer/Editor - Miami HEAT (Miami, FL)

Brief Description of the Position

Overview of the Job: The Miami HEAT is looking for a creative video Producer/Editor with strong non-linear editing skills: AVID Media Composer and Interplay software knowledge a huge plus. Responsibilities include: research and script writing; producing and editing segments; field producing; motion graphics also a big plus… Candidates must possess good communicating skills and be able to work as part of a creative team. Schedule is flexible, however, candidates must be able to work nights and weekends. Minimum 3 years of television broadcast experience required with college degree in broadcast or mass communications or technical equivalent. Knowledge of Adobe After F/X’s, Photoshop and Protools a plus. Must possess a valid driver’s license. Immediate part-time opening 29 hours per week. Please email resume and web link to production reel to: Ed Filomia, Sr. Director, Broadcast Services, efilomia@heat.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please submit a link to your production reel.

2. Are you currently employed by The Miami HEAT?

3. Where did you find out about the job posting?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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