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Sales, Service, & Marketing: Client Retention/Customer Service
Account Executive, Membership Service - Minnesota Timberwolves (Minneapolis, MN)

Job Title: Account Executive, Membership Service

Department: Membership Service

Reports to: Director of Membership Service

Position Type: Full Time/Exempt/Regular

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
  2. Provide an exceptional level of service and member program activation within the Platinum and Gold member level accounts.
  3. Renew and grow the designated business portfolio within the Platinum and Gold member level accounts.
  4. Sell Premium Seating and Group Tickets.
  5. Responsible for 150 calls, 240 minutes of talk time, 3 set/completed appointments per week, 5 referrals a week, 10 thank you cards per week, and 1 surprise and delight per week.
  6. Generate new sales revenue by adding new clients to business portfolio.
  7. Participate in the Timberwolves and Lynx on-going training programs.
  8. Document all communications with clients in CRM.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM and Archtics is strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum two (2) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status?

2. Please list your salary preference.

3. Do you have at least two years of professional sales & services experience?

4. Are you comfortable working nights, weekends and potentially holidays?

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Facility Operations/Security: Food/Beverage Management
Culinary Professional- Sous Chef - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Culinary Professional-Sous Chef

Department: Facilities

Reports to: Manager Food Services/Head Chef

Position Type: Part Time/Non Exempt/Seasonal

Date Modified: 9/16/2016

Position Summary/Objective: The individual in this role will accompany the head chef and the other kitchen staff for the Minnesota Lynx and Minnesota Timberwolves. This role is responsible for morning shifts, and potentially additional shifts as needed. Position is part-time and will report to the Manager of Food Services/Head Chef.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Facilitate all opening, closing and kitchen related duties including, checklists, prep list and inventory management.
  2. Maintain safe, handling standards. Supervise and instruct vendors and other food service staff on safe food handling practices.
  3. Help successfully execute events/meals, including but not limited to breakfast, main entrees and smoothies, for the basketball teams and for the Lynx/Timberwolves business operations.
  4. Uphold personal hygiene and service standards, uniform correctness and safety.
  5. Maintain professional behavior when interacting with players, coaches and staff.

Knowledge, Skills, Abilities & Other: Sports Nutritional background is preferred.

Experience: Short order experience preferred.

Specialized Knowledge, Licenses, etc.: Food Safety Training preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Daily hours vary in addition to external events including but not limited to: charity and networking events. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position. Staff may frequently traverse around the practice facility and “players’ lounge” on a daily basis. Staff may occasionally move items weighing up to 30 pounds.

Travel

Position may require infrequent travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

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Sales, Service, & Marketing: Consumer Marketing/Brand Management
Director of Marketing - Minnesota Timberwolves and Lynx (Minneapolis, MN)

Job Title: Director of Marketing

Department: Marketing

Reports to: Vice President of Marketing

Position Type: Full Time/Regular/Exempt

Position Summary/Objective: Primary responsibility of this position is to successfully develop and implement fully-integrated, multi-channel strategic marketing and promotional campaigns designed to build awareness both locally and globally, engage fans, drive ticket sales, and achieve annual business goals. The Director of Marketing will be an energetic leader who serves as a brand guardian and the consummate team player.

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Work closely with Broadcast, Live Programming and Entertainment, Public Relations, Creative Services and Digital Media departments to successfully execute cross-platform campaigns that consistently represent the brand standards of the teams.
  2. Review and approve all creative output for brand and objective consistency, and lead review process with all key stakeholders as necessary.
  3. Develop and lead events strategy that promotes awareness and engages fans.
  4. Plan and oversee all advertising activity including out of home, television, radio, print, digital marketing, social media and direct mail to drive ticket sales.
  5. Liaise with advertising agencies to maintain expert knowledge of campaign results and proactively adjust approach as needed to optimize efforts.
  6. Oversee and track Marketing budgets to ensure all initiatives are within the approved parameters.
  7. Lead brand awareness efforts internally, ensuring staff is well-versed on brand purpose and essence to serve as the ultimate brand stewards for the teams.
  8. Partner with Ticket Sales and Service and Business Intelligence teams to create targeted campaigns focused on growth and retention of season ticket memberships base, single game sales, partial plan sales and groups sales.
  9. Collaborate with Partnerships Sales and Activation teams to ensure all partners are positioned to achieve their goals and enhance the teams brand experiences. 
  10. Utilize market, league and team generated research to enhance marketing efficiencies and deliver a best-in-class brand expression for the organization.
  11. Act as primary liaison for the Marketing department with all business units within the organization to facilitate and optimize communications and marketing efforts.
  12. Develop, mentor and lead staff members.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.
  5. Ability to manage all processes and tasks in the department.

Experience: Minimum eight (8) years of experience in marketing preferred. Previous managerial/supervisory experience required. Previous experience in sports and entertainment strongly preferred.

Education: Bachelor’s degree in Marketing, Communications, or similar field is required.  

Specialized Knowledge, Licenses, etc.: Passion for NBA basketball preferred.

Supervisory Responsibility, if any: This position does have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours, staff may be required to attend Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is both sedentary and active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the building both on event days and non-event days. Staff may occasionally move items weighing up to 30 pounds.

Travel

This position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for visa status (e.g., H-1B visa status)?

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Communications: Broadcast Production
Gameday Production Assistant - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Department: Broadcast

Reports to: Broadcast Production Manager

Position Type: Part Time/Non Exempt/Seasonal

Date Modified: 8/7/2014

Summary/Objective: This is a primarily game night position working within our Broadcast department with our production team for the in-arena show, setup and teardown of equipment, and post-game video production and editing duties.

Essential Functions

  1. Reasonable accommodations may be made to enable individuals to perform these essential functions:
  2. Setup and teardown of Broadcast and In-Arena videoboard equipment.
  3. Assist in post-game video production, interviews, shooting and editing for web.
  4. Logging and archiving videoboard media.
  5. Duplication of wide variety of media for Timberwolves/Lynx staff.
  6. Assist in locating needed video for segments and other features.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Able to work flexible hours including nights, weekends and holidays.
  3. Ability to work well on a team and independently.
  4. Ability to wrap video cable.
  5. Ability to operate a video camera, set up lights and use editing software (Adobe Premiere preferred).
  6. Knowledge of archiving video data is preferred.
  7. Ability to manage specific processes and tasks in the department under supervision.

Education

Bachelor’s degree or equivalent experience preferred.

Experience

Experience working with video production.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Staff are required to work Timberwolves home games, in addition to external events including but not limited to: charity and networking events. Work is generally active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will frequently move cameras, cords and other production equipment weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Are you comfortable working for $9.50/hour?

3. Are you able to commit to working part-time hours for the entire length of the Timberwolves season (October-April)?

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Sales, Service, & Marketing: Digital/New Media Sales
Interactive Designer/Developer Associate - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Interactive Designer- Developer Associate

Department: Digital Media

Reports to: Senior Director of Digital Media

FLSA Status: Full-Time/Temporary/Exempt

Date Modified: 4/15/2016

Position Summary/Objective: The individuals in this role will be a critical part of the marketing and communication team, supporting the organization through all web properties of Timberwolves.com and Lynxbasketball.com. Individuals in this role will assist from the site map and design phase all the way to the development stage as well as completing daily maintenance on the web properties for the organization.

Essential Functions: Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Maintain all web properties daily and assist in keeping content as up to date as possible. 
  2. Create visual appeal for all social media outlets, as well as daily content.
  3. Develop new web properties essential to the needs of the organization from start to finish including the planning and processing stages.
  4. Work with all departments on digital presence, including support of Corporate Partnerships and Marketing efforts.
  5. Develop and research new strategies and technology to support web traffic and analytics.
  6. Execute marketing and sales strategies seamlessly through the web properties.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Experience working with XHTML, CSS, JavaScript, HTML5, JQuery, XML, RSS, Adobe Creative Cloud and/or Creative Suite (Photoshop, Illustrator, Dreamweaver, etc.).
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum two (2) years of design and development experience required. 

Education: Bachelor’s degree or equivalent combination of education and experience preferred.

Specialized Knowledge, Licenses, etc.: Knowledge of the professional sports industry is preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff will work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes or other items weighing up to 30 pounds.

Travel

Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Are you comfortable working for $9.50/hour?

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Facility Operations/Security: Event Guest Relations
Membership Services Assistant - Minnesota Timberwolves (Minneapolis, MN)

Department: Membership Service

Reports to: Membership Services Coordinator

Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective

The Membership Service Assistant is responsible for assisting the Membership Service team with programs and events for members on Timberwolves home game nights.   

Essential Functions

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1.     Assist Membership Services department with all member events/programs.

2.     Help with game night Touch Points.

3.     Staff the  Member VIP Door.

4.     Staff the Membership Lounge at Timberwolves home games.

5.     Assist with implementation of ticket promotions, rewards and redemptions.

6.     Interact with fans, field questions, and provide excellent customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills preferred: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Able to work flexible hours including nights, weekends and holidays.
  4. Ability to work well on a team and independently.

Education

Pursuit of Bachelor’s degree or equivalent experience preferred.

Experience

Previous customer service experience is strongly preferred.

Supervisory Responsibility

This position does not have supervisory responsibility

Work Environment

This job operates in a professional sports arena environment. Staff in this position are required to work all Timberwolves and Lynx home games. Work is generally active in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.

Travel

Position may require some travel.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Are you comfortable working for $9.50/hour?

3. Are you able to commit to working all home games for the length of the Timberwolves season.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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