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Sales, Service, & Marketing: Ticket Sales Management
Director of Group Sales and Service - The New Orleans Pelicans (Metairie, LA)

 Overall Purpose:

The primary responsibility of the Director of Group Sales and Service is to build the New Orleans Pelicans Group ticket business on a year over year basis.  The Director of Group Sales and Service is expected to take ownership of and be held accountable to achieving budgeted group ticket & revenue goals.

Responsibilities:

  • Develop and implement sales plans with goal of maximizing group revenue & tickets. 

  • Develop and implement group service plans to maximize the retention & sell through of existing group clients. 

  • Manage, train and develop a team consisting of Group Sales Account Executives & Group Service Team including directing sales & service activities, setting and reviewing sales targets and mentoring

  • Assist the Senior Director of Ticket Sales and/or Vice President of Sales with the creation, planning, communication and implementation of all special projects, promotions and programs as it relates to the group ticket business line

  • Work closely with the leaders of Season Ticket Account Executive, New Business Development, Season Ticket Service & Retention, Premium Services, Manager of Ticket Operations & Sponsorship teams to maximize the sale of group tickets through their sales teams

  • Effectively implement electronic group sales initiatives

  • Lead the development of creative group sales strategies that incorporate CRM

     

     

    Additional Responsibilities:

  • Generate weekly sales reports

  • Aid in preparation and management of Group Sales budget

  • Provide Group Sales AE’s support on appointment and phone based sales calls

  • Aid in the resolution of customer concerns

  • Perform various duties on game nights including entertaining clients and prospects

  • Attend team and community events for the purpose of maximizing sales and service opportunities.

  • Ability to work in a dynamic team environment with all levels in the organization

  • Ability to work under the stress of deadlines and prioritize work when given multiple projects

  • Ability to take direction and work well with others

  • Ability to work flexible hours including evenings, weekends, some holidays and event nights

  • Other duties as assigned, some temporary & some permanent

    Qualifications:

  • At least 3 years of Group Sales experience, in sports or entertainment industry preferred

  • At least 1 year of Group Sales management experience, in sports or entertainment industry preferred

  • Proficient with Microsoft Office (Word, Excel & Powerpoint)

  • Proficient with Microsoft CRM and Ticketmaster Archtics preferred

  • Excellent verbal and written communication skills

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