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Sales, Service, & Marketing: Ticket Operations
Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

General Description:
Position Start date:   October 1st, 2016
Position End Date:   Conclusion of Houston Rockets 2016-2017 season        

The Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket repirnts, exchanges, and upgrades.  Weekly the Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 

Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Handle outbound and inbound will call requests.

  • Interact with guests to answer questions and resolve ticketing issues.

  • Ability to handle cash and credit card transactions and keep a balance cash drawer.

  • Receive and file event will call

  • Maintain and stock supplies for the box office windows

  • Review and respond to customer inquiries (voicemail and email)

  • Prepare box office windows for events

  • File and maintain refund requests and will call forms.

  • Monitor ticket stick levels in the kiosk and refill as needed.

  • All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills

  • Excellent verbal communication skills

  • Ability to work under pressure

  • Prior use of Veritrix or similar ticket system preferred

  • Previous box office experience preferred.

  • Bilingual in Spanish a plus.

  • Ability to work days, Monday through Friday, 8:30 am – 6:00 pm
     

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

 

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

LOCAL CANDIDATES ONLY*

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No - Ability to work days, Monday through Friday 8:30 am – 6:00 pm

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Player/Basketball Operations: Statistics
Statistician - Houston Rockets (Houston, TX)

General Description:

This position is responsible for assisting the Media Relations Department in the input and support of the statistics system during Rockets games.

RESPONSIBILITIES include but are not limited to:

  • Working with other statisticians on imputing play by play information into NBA system

  • Calling out stats information to be input

  • Communicating with other statisticians and Media Relations staff

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

     

MINIMUM QUALIFICATIONS:

  • Local candidate
  • Stats experience preferred
  • Ability to work all game days through the 2016 season
  • Ability to work in a fast-paced environment
  • Must be highly organized and detail oriented
  • Previous experience with statistics is desired, but is not required
  • Flexible schedule

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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