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Basketball Operations Intern - Houston Rockets (Houston, TX)

BASKETBALL OPERATIONS INTERN


DEPARTMENT: Basketball Operations
TYPE: Internship

Assist the Houston Rockets Basketball Operations team in answering fundamental basketball questions using the best data sets in the game.  Questions are approached using a variety of mathematical and computational tools combined with basketball knowledge and intuition.  Premium is placed on actionable and timely analysis. Position is an excellent opportunity for those considering a career in the NBA, sports or data analysis. The position reports to the EVP of Basketball Operations.

QUALIFICATIONS:
-Experience with varied programming languages, particularly SQL

-Experience with data analysis, statistics and/or econometrics and familiarity with commonly used statistics packages or programming languages.

-Background in mathematical or computational field are desirable but not required.

-Experience with large data sets is an advantage, as is experience with scripting languages.

-Availability to serve a one-year internship. 

-Basic knowledge and familiarity of basketball and terminology
 

Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS and TEAMWORK are welcome to apply!
Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am able to work 30-40 hours a week.

2. Yes/No I have statistics class/work experience.

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Sales, Service, & Marketing: Ticket Operations
Seasonal Box Office Associate - Toyota Center/Houston Rockets (Houston, TX)

General Description:

This part-time position is dedicated to the efficient servicing through walk up ticket sales and will call retrieval for all Rockets and Third Party guests at the Toyota Center Box Office.  Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets organization and Third Party event staff.

 Essential Responsibilities:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.

  • Interact with guests to answer questions and resolve ticketing issues.

  • Ability to handle cash and credit card transactions and keep a balance cash drawer.

  • Receive and file event will call

  • Maintain and stock supplies for the Box Office windows.

  • Review and respond to customer inquiries (voicemail & email)

  • Prepare Box Office windows for events

  • File and maintain refund requests and will call forms.

  • Monitor ticket stock levels in the kiosk and refill as needed.

  • All other duties assigned by supervisor.

 

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills

  • Ability to work under pressure

  • Prior use of Veritix or similar ticket system preferred

  • Previous Box Office experience preferred.

  • Ability to work days, Monday through Friday 8:30 am – 6:00 pm

  • Bilingual in Spanish a plus

     

    PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.

  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 

  • The employee must be able to transfer and move items for departmental needs.

  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

LOCAL CANDIDATES ONLY*

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No - Ability to work days, Monday through Friday 8:30 am – 6:00 pm

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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