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Sales, Service, & Marketing: Community Relations
50/50 Raffle Seller - Houston Rockets (Houston, TX)

General Description
The Houston Rockets is seeking to hire high-energy motivated sellers to join our 50/50 Raffle sales team.   Recently approved by the State of Texas, 50/50 raffles take place at all Rockets home games, where one lucky winner receives 50% of the jackpot and the remaining 50% is directed to the Clutch City Foundation to support ongoing charitable efforts.

Key Responsibilities

  • Actively sell, handle and distribute 50/50 raffle tickets within Toyota Center at either a stationary kiosk, or as a roaming sales representative, during and prior to Rockets games. 

  • Effectively engage Rockets guests regarding the 50/50 Raffle and the Clutch City Foundation in a fast-paced environment

  • Accurately reconcile sales with cash receipts

  • Effectively meet and exceed established sales goals

  • Present as Rockets ambassadors during games and get fans excited about purchasing

  • Other duties as assigned

    Specific Qualifications/Requirements

  • High School diploma or equivalent

  • Must be at least 18 years of age

  • Must have excellent customer service skills with the ability to interact with a large fan base

  • Excellent communication skills with an enthusiastic and professional attitude

  • Cash handling experience and management of cash

  • Motivated and goal-oriented to reach or exceed sales milestones

  • Ability to work independently as well as in a team environment

  • Genuine enthusiasm for community involvement within the sports and entertainment world

  • Ability to work a flexible schedule, including nights, weekends and holidays as required

  • Must be able to work all Rockets home games

  • Comfortable working non-traditional hours according to the Rockets home schedule

  • Must be available for Rockets home games October through April, with the possibility of post season playoff games. 

  • Must be able to work 80% of home games: approx. 4:30pm - 9:30pm (subject to change based on game schedule)

     

    Physical Demands

  • Ability to walk and/or stand for long periods of time

  • Ability to climb up and down stairs multiple times during shift

  • Must be able to work all home games

  • Game nights: 4:30pm - 9:30pm (subject to changed based on game schedule)

  • Available to sell pre-game

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

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Player/Basketball Operations: Statistics
Basketball Operations Assistant - part time - Houston Rockets (Houston, TX)

RESPONSIBILITIES include but are not limited to:

  • Assist the front office in day to day Basketball Operations. 
  • Provide video breakdowns of prospects. 
  • Conduct background research.
  • Manage a database
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

 MINIMUM QUALIFICATIONS:

·         Possess a strong basketball background and a sound understanding of the game. 

·         Have familiarity with SportsCode video software and the ability to break down game film and create edits for the coaching staff.

·         Have a strong grasp of the players and teams in the NBA, the GLeague and the NCAA.

·         Coaching or playing experience is preferred.

 PHYSICAL & MENTAL REQUIREMENTS:

  • While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
  • The vision requirement includes close vision and ability to adjust focus. 
  • Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
  • Must have ability to adjust to changing work hours and locations as needed. 

 

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!
#NBACC

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Sales, Service, & Marketing: Box Office Ticket Seller
Bilingual Seasonal Box Office Associate - Houston Rockets/Toyota Center (Houston, TX)

(To adequately fill our open positions, applicants are asked to apply for the position that best fits their skills and background. Applicants applying for multiple positions will not be considered.)

General Description:

The Bilingual Seasonal Box Office Associate position is dedicated to the efficient servicing of customers through walk up ticket sales and will call retrieval.  Bilingual Seasonal Box Office Associates are expected to exhibit professionalism while interacting with personnel at all levels of the Rockets Organization, Third Party Event Staff, and Toyota Center Guests.  Potential candidates will be trained to perform customer service requests such as ticket reprints, exchanges, and upgrades.  Weekly the Bilingual Box Office Associate will work a schedule of 39 hours, Monday through Friday, ranging from 8:30 a.m. – 6:30 p.m.

 RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 
  • Handle outbound and inbound will call requests.
  • Interact with guests to answer questions and resolve ticketing issues.
  • Ability to handle cash and credit card transactions and keep a balance cash drawer.
  • Receive and file event will call.
  • Maintain and stock supplies for the box office windows.
  • Review and respond to customer inquiries (voicemail and email)
  • Prepare box office windows for events.
  • File and maintain refund requests and will call forms.
  • Monitor ticket stick levels in the kiosk and refill as needed.
  • All other duties assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Excellent customer service skills
  • Excellent verbal communication skills
  • Ability to work under pressure
  • Prior use of AXS or similar ticket system preferred
  • Previous box office experience preferred
  • Bilingual in Spanish required

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.  

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position.**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

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Sales, Service, & Marketing: Marketing
Mandarin Marketing and Social Media Specialist - Part Time - Houston Rockets (Houston, TX)

RESPONSIBILITIES include but are not limited to:

  • Update and maintain content and appearance of all Chinese social media platforms for the Rockets (Weibo and more) under direction of supervisor.

  • Provide game night social media updates during Rockets home and road games in Mandarin

  • Assist with translation of written and verbal content to target specific social media audiences, and multi-platform use when necessary.

  • Assist with creation of graphics for social media, web and email as necessary.

  • Assist with translation of digital content

  • Execute all responsibilities while maintaining internal policies and NBA regulations

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

     

MINIMUM QUALIFICATIONS:

  • College senior, or recent graduate – journalism, sports management or related field preferred
  • Must be fluent (speaking, reading and writing) in Mandarin Chinese
  • Excellent written communications
  • Proficient in all social media platforms, particularly Weibo
  • Experience with all Microsoft Office and Adobe Creative Suite applications, particularly Photoshop.
  • Basic graphic design, photography & videography skills
  • Ability to handle multiple tasks and work with a sense of urgency
  • Ability to work various nights and weekends.

 

PHYSICAL & MENTAL REQUIREMENTS:

  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships. 

  

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer NO PHONE CALLS PLEASE

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Retail: Retail Merchandising
Retail Associate - Part Time - Toyota Center/Houston Rockets (Houston, TX)

General Description:

Has responsibility for assigned retail products and cash associated with those products and sells those items to customers in a positive and professional manner. 

 

RESPONSIBILITIES include but are not limited to:

  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork. 

  • Maintaining and controlling merchandise inventory
  • Performing store openings, operating, and closing duties
  • General upkeep of the merchandise and fixtures
  • Perform physical inventories on a regular basis
  • Accurate cash handling and execution of all forms or payment
  • Operation of point of sale register for all transactions
  • Set up and take down of retail locations during most events
  • Customer service during all transactions, both on the floor and at the POS
  • Welcome customers by greeting them, offering assistance
  • Directs customers by escorting them to racks, counters and suggesting items
  • Advises customers by providing information on products
  • Assist fellow employees in selling, to ensure great business transactions and customer service

MINIMUM QUALIFICATIONS:

  • High school degree with at least two years retail and/or sales experience
  • At least two years cash handling experience
  • Excellent customer service, and communication skills
  • Highly motivated
  • Able to manage multiple tasks and work in a team environment
  • Must demonstrate professional and gracious demeanor at all times
  • Be able to meet sales goals
  • Must have an excellent energy level and be able to maintain it for entire shift
  • Must be dependable
  • Must report to work in a presentable manner
  • Must be able to take directions well from Supervisor and follow through
  • Must pass background and credit check
  • Pass a basic math skills test

PHYSICAL & MENTAL REQUIREMENTS:

  • While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
  • The vision requirement includes close vision and ability to adjust focus. 
  • Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
  • Must have ability to adjust to changing work hours and locations as needed. 

**By applying for this position, you understand that you will be required to undergo a background and credit check based on the nature of this position**

Highly motivated and dependable individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!
 

Equal Opportunity Employer

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    Future Notification Only - NBA/WNBA/G LEAGUE TEAMS (Various Locations, --)

    If you would like to be notified of positions in the future with NBA/WNBA/G League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/G League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

    Team Locations: Arlington, Atlanta, Austin, Boston, Brooklyn, Canton, Cedar Park, Charlotte, Chicago, Cleveland, Dallas, Denver, Delaware, Des Moines, Detroit, El Segundo, Erie, Frisco, Fort Wayne, Grand Rapids, Greensboro, Hidalgo, Hoffman Estates, Houston, Indianapolis, Lakeland, Long Island, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis, Mississauga, New Orleans, Newark,  New York, Oakland, Oklahoma City, Ontario, Orlando, Oshkosh, Philadelphia, Phoenix, Portland, Portland-Maine, Prescott Valley, Reno, Rosemont, Salt Lake City, Santa Cruz, Sacramento, San Antonio,  Seattle, Southaven, Sioux Falls, Taylorsville, Toronto, Uncasville, Uniondale, Walker, Washington, Westchester, White Plains

    Note: When you apply for this job online, you will be required to answer the following questions:

    1. List any NBA / WNBA/ G League cities in which you want to work -i.e Minneapolis, New Orleans, New York, Oklahoma City, Orlando, Philadelphia, Phoenix, Portland, Sacramento, San Antonio, Toronto, Salt Lake City, Washington, Rosemont, Uncasville, Arlington, Seattle, Washington, Ontario, Cedar Park, Canton, College Park, Newark, Erie, Fort Wayne, Walker, Greensboro, Des Moines, Lakeland, Uniondale, Southaven, Prescott Valley, etc

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