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Technical Services: Network Administration/Services
Network Operations Manager - Houston Rockets (Houston, Tx)

General Description:
The Network Operations Manager is responsible for the implementation of network infrastructure and related technology and all aspects of network management including servers, desktop systems, office systems and IP phone systems. This position is also responsible for keeping the network infrastructure current and keeping up with preventive maintenance to minimize risks of attacks to the network.

Essential Responsibilities:
• Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).
• Supports telecommunication systems.
• Executes quarterly and annual network operations objectives and key results to meet leadership goals.
• Implements all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.
• Responsible for system and network standards, upgrades, maintenance, and monitoring.
• Monitors and reports on network/system, along with performance metrics and service levels that meet the business' standards of excellence.
• Ensures that an established and robust support process is maintained for the entire team.
• Provides technical direction and instruction relative to complex problems.
• Troubleshoot general hardware and software issues on all computers.
• Rolls out hardware and software to ensure optimal deployment of resources.
• Plans, implements, and supports the network and computing infrastructure plan.
• Assists with technology planning by remaining current with the latest technologies and solutions through ongoing research.

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Information Systems/Technology and 5-10 years IT and management experience with proven record of accomplishment.
• Minimum 5 years of network management experience is required.
• LAN/WAN data communications experience.
• Call center experience required, preferably in a support center environment.
• Strong technical knowledge of current network hardware, protocols, and standards including Cisco.
• Proficiency with Microsoft environments.
• Extensive application support with ticketing system.
• Proven teamwork and leadership skills.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Must possess the skill set to take ownership and solve service tickets with the ability to investigate for underlying reasons of the incident, and how it could link to other incidents in the environment in a commercially viable manner.
• Requires high managerial skills along with the ability to interact with internal and external customers, vendors, engineers, operations and all levels of management.
• Voice over IP experience is a plus.
• Excellent troubleshooting and problem solving skills

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer
 

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