Department: Basketball Operations

Type: Full-Time

Reports to: Executive Vice President of Basketball Operations

The Houston Rockets front office is looking to add a talented new member to the team. This person will work intimately with the entire front office, including GM Daryl Morey, to organize basketball data, build software tools, and analyze basketball games. People who hate coding need not apply, though the job could easily be a fit for talented data scientists, software engineers, forecasters, web developers, statisticians, DBAs, machine learning experts, etc. Experience in basketball is not required; learning easily is. Much of the work is in SQL, so interested applicants should have either tangible SQL experience or a deep understanding of programming combined with an appetite to learn SQL quickly. Nimbleness of mind is key, as is the candidate's ability to fit into an energetic, passionate work environment in Houston. The position reports to the EVP of Basketball Operations.QUALIFICATIONS:

• Experience with varied programming languages, particularly SQL
   
• Experience with statistics and commonly used statistics packages, econometrics, data visualization, and basketball analytics are desirable.
   
• Background in mathematical or computational field are desirable but not required.
   
• Experience with large data sets is an advantage, as is experience with scripting languages
   
• Interest in and familiarity of basketball and terminology
   

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!  

Equal Opportunity Employer NO PHONE CALLS PLEASE

BASKETBALL OPERATIONS INTERN

DEPARTMENT: Basketball Operations
TYPE: Internship
REPORTS TO: Executive VP of Basketball Operations

Assist the Houston Rockets front office in answering fundamental basketball questions using the best data sets in the game.  Questions are approached using a variety of mathematical and computational tools combined with basketball knowledge and intuition.  Premium is placed on actionable and timely analysis. Position is an excellent opportunity for those considering a career in the NBA, sports or data analysis. The position reports to the EVP of Basketball Operations.

QUALIFICATIONS:
-Experience with varied programming languages, particularly SQL

-Experience with data analysis, statistics and/or econometrics and familiarity with commonly used statistics packages or programming languages.

-Background in mathematical or computational field are desirable but not required.

-Experience with large data sets is an advantage, as is experience with scripting languages.

-Availability to serve a one-year internship. 

-Basic knowledge and familiarity of basketball and terminology
 

Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS and TEAMWORK are welcome to apply!
Equal Employment Opportunity Employer

General Description:
This position will be responsible for managing current and new Full Premium Season Ticket accounts. The position will be expected to handle upwards of 400 accounts and provide proactive customer service. Position will be evaluated and compensated on meeting set retention goals based on the book of accounts they manage for the season.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Develop, enhance and renew Premium Seat Partner relationships by exceeding and managing expectations of designated Premium accounts and provide opportunities for added-value for the Houston Rockets.
• Create, develop and implement strategic programs, benefits and events for Premium Seat Partners with the goal of increasing the Premium Seat Partner account base and corresponding renewal rates.
• Develop relationships with accounts through creative means including but not limited to: networking events, speaking engagements, dinners, lunches, in-game visits and other Premium Seat Partner events.
• Supervise all game night duties and daily activities involving Premium Services.
• Handle all service-related issues; maximize customer satisfaction, event and game attendance, and participation in Premium account programs.
• Coordinate and assist with all service initiatives as needed.
• Provide unprecedented customer service and superior level of productivity and responsiveness.
• Assist the Director of Ticket Services on various projects and presentation as needed.

MINIMUM QUALIFICATIONS:
• Bachelor’s Degree preferred
• 5-7 years of work experience in a premium customer service environment. Experience in a sports team or related field preferred.
• Must be detail-oriented.
• Must be able to identify and address issues that may arise with Premium Seat Partner relationships and effective communicate solutions.
• Communicate (both written & verbal) in a concise and effective manner
• Proficiency in Microsoft Office programs.
PHYSICAL & MENTAL REQUIREMENTS:
• While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
• The vision requirement includes close vision and ability to adjust focus.
• Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
• Must have ability to adjust to changing work hours and locations as needed.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer

General Description:
Create and deliver comprehensive physical conditioning programs safely and effectively to meet the needs of each player and the team.

RESPONSIBILITIES include but are not limited to:
• Design, develop and deliver comprehensive strength, speed, agility, and conditioning programs
• Establish annual testing and performance measures.
• Teach proper execution, techniques and safety for all lifts and movement drills.
• Effectively motivate athletes to achieve the maximum potential in all areas of performance.
• Communicate and work in partnership with athletic trainers to provide an integrated program of injury prevention, reconditioning and performance training.
• Must be flexible to work irregular hours and travel overnight for extended periods of time
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

MINIMUM QUALIFICATIONS:
• Bachelor's degree required in Exercise Science or related field. Master’s degree preferred.
• Certifications related to the position may include and required: Certified Strength and Conditioning Specialist (C.S.C.S.), Certified Fitness Therapist, Licensed Physical Therapist
• Minimum five years experience in a strength and conditioning related role

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, and TEAMWORK are welcome to apply!

Equal Employment Opportunity Employer

General Description:
Serve as an interface with ticket sales and corporate sponsorship departments to generate leads and maximize revenue potential by developing a target list of businesses and identifying sales opportunities.

RESPONSIBILITIES include but are not limited to:
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Develops leads and presentations for the sale and negotiation of long-term suite sales.
• Develop target list of businesses and arrange meetings via aggressive call campaigns and networking opportunities
• Able to match appropriate hospitality programs to clients’ needs
• Able to negotiate and sell premium inventory as well ass manage collections
• Able to convert cold calling and company-generated call leads into sales.
• Able to identify client’s needs, challenges and/or opportunities through face-to-face discovery meeting.
• Assist in the development of collateral sales materials and conduct sales presentations; when necessary and as directed, assist the Manager of Suite Sales with presentations.
• Manage pre-event and event day interface with Levy Restaurants to deliver agreed upon F&B needs.
• Promote and generate new business for various banquet & club spaces.
• Issue and secure contracts, deposits, insurance, etc.
• Work events and serve as manager on duty as needed.

QUALIFICATIONS:
• Bachelor’s degree preferred
• Minimum 4+ year sales experience
• Minimum 2+ year sales strategizing and/or negotiating experience
• Must be detail-oriented and organized
• Must be able to meet deadlines and follow through on project outline or strategies
• Must have high level of decision making and accountability
• Ability to multitask effectively
• Communicate (both written & verbal) in a concise and effective manner
• Must be able to understand partners’ objectives and look for ways to associate with the Team’s assets
• Must be able to interact and manage staff and business associates in order to implement events, promotions and other related activities
• Must be able to identify and address issues or problems which may arise during relationship/partnership
• Must be comfortable in negotiating and selling premium inventory as well as managing collections
• Must have superior customer service and relationship building skills
• Must demonstrate high standard of excellence
• Must be proficient in Microsoft Word and Excel. Power Point, Photoshop or Graphic Design experience appreciated.
• Must have a proven track record of a strong sales background.
• A previous background in ticket sales, corporate sales, or marketing is a plus but not required.

PHYSICAL & MENTAL REQUIREMENTS:
• While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
• The vision requirement includes close vision and ability to adjust focus.
• Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
• Must have ability to adjust to changing work hours and locations as needed.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer

 

General Description:
The position will be responsible for managing current and new full season ticket accounts. The position will be expected to handle upwards of 400 accounts and provide proactive customer service. Position will be evaluated and compensated and compensated on meeting set retention goals based on the book of accounts they manage for the season.

RESPONSIBILITIES include but are not limited to:
• Develop, enhance and renew Season Ticket Holder relationships by managing and exceeding the expectations of designated accounts and creating opportunities for value-added for the Houston Rockets
• Present ideas and opportunities to grow the season ticket account base and improve our level of service.
• Develop relationships with accounts through creative means including but not limited to: networking events, speaking engagements, dinners, lunches, in-game visits and other Season Ticket Holder events.
• Handle all service-related issues; maximize customer satisfaction, event and game attendance, and participation in Season Ticket Holder programs.
• Coordinate and assist with all service initiatives as needed.
• Bring a proactive, customer service mentality and superior level of productivity and responsiveness.
• Assist the Director of Ticket Services on various projects and presentations as needed.
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

MINIMUM QUALIFICATIONS:
• Bachelor’s degree preferred.
• 1-2 years of work experience preferably in a sales environment, managing multiple accounts/customer. Experience in sports or related field preferred.
• Must be detail-oriented and organized.
• Must be proactive, customer service mentality and superior level of productivity and responsiveness.
• Communicate (both written & verbal) in a pleasant, concise and effective manner.
• Proficiency in Microsoft Office programs.

PHYSICAL & MENTAL REQUIREMENTS:
• While performing the duties of the job, the employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, talk and hear.
• The vision requirement includes close vision and ability to adjust focus.
• Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.
• Must have ability to adjust to changing work hours and locations as needed.

Highly motivated and dependable Individuals that exhibit our ONE TEAM PHILOSOPHY of PASSION, ACCOUNTABILITY, CUSTOMER FOCUS, TEAMWORK are welcome to apply!

Equal Opportunity Employer

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