Overall Objectives:

The Service and Experience Coordinator is responsible for servicing Storm ticket holders to achieve optimal retention and escalation results and support all ticket sales and operation activities.

Essential Duties and Responsibilities:

• Service Season Ticket Holder, package holder, and group accounts to achieve optimal retention and escalation results
• Interact daily with guests via telephone, e-mail, in-arena, and at off-site events
• Support Season Ticket Holder retention efforts to exceed overall revenue and attendance goals
• Prepare Ticket Sales & Service department for each Storm home game (arena set-up, organizing game day materials)
• Engage Season Ticket Holders at Storm home game by making in-seat visits and staffing the Fan Information Booth (The Huddle) all home games
• Build and maintain relationships which result in repeat business
• Attend team and community events for the purpose of building relationships and maximizing repeat business
• Address ticket holder concerns in a timely and positive manner to improve ticket holder experience and value

Qualifications and Requirements:

·         Minimum of two years experience in the field of customer service, account management or similar scope of work preferred

·         Strong computer skills; experience with Ticketmaster’s Archtics software preferred

·         Excellent written, verbal and interpersonal communication skills

·         Manage multiple tasks and objectives simultaneously

·         Demonstrated ability to drive results and lead a team effort

·         Perform well under pressure

·         Demonstrate ability to follow-through and complete tasks in a timely fashion

·         Demonstrate a positive and team-oriented attitude

·         Able to work all 2013 Storm home games and occasional community events (evenings and weekends)

This is a full-time, seasonal position reporting to Manager of Guest Relations.

Qualified candidates should apply; submit resume and cover letter detailing why you are qualified for the position

Director of Marketing Partnerships

The Director of  Marketing Partnerships is responsible for overseeing all aspects of partnership sales for the Seattle Storm  including renewing existing partnerships and securing new partnerships.

Duties and Responsibilities:

·       Develop and implement an overall sales strategy to retain current clients while also driving new business to increase overall revenue performance  

·       Work closely with executive and departmental staff to create a strategic plan and a sales culture that drives growth

·       Package and sell fully-integrated corporate partnership programs

·       Research and prospect for new business

·       Manage overall sales performance of the partnership sales team

·       Manage and coordinate development of partnership sales materials and presentations

·       Develop and implement retail promotions to build awareness and drive ticket sales

·       Conduct quarterly analysis of inventory and annual analysis of rate card

·       Prepare and administer annual operating budget

·       Prepare various monthly, quarterly and annual sales reports and forecasts as requested

·       Provide excellent customer service

·       Recruit, hire and manage partnership sales staff and account managers

·       Actively support Account Executives in achieving their individual goals

·       Foster and promote a collaborative and vibrant sales culture

·       Other responsibilities as assigned

Qualifications and Requirements:

·       Minimum five years of experience in corporate sales; sports experience preferred

·       Experience developing and implementing marketing partnerships

·       Strong leadership, teamwork and relationship-building skills

·       Proven track record driving sales growth and managing a budget

·       Self-motivated team player that has the ability to focus on both departmental and individual growth

·       Excellent oral and written communication skills

·       Exceptional work ethic and strong desire to succeed

·       High level of professionalism

·       Creativity and attention to detail

This is a full-time, exempt position reporting to the President & CEO.  Full Seattle Storm employee benefits package.

Qualified candidates should apply and submit resume and cover letter detailing interest

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

From time to time the teams in the NBA, WNBA and D-League will be looking for interns. If you apply below and check off all of the internship notifications, you will be contacted about specific internship opportunities with teams posting their internships on the NBA Teams Job Board. This is a notification only, not an application for a job. Thank you.

If you complete your application and then press "edit your information" you can be notified of full-time positions as well. Please complete the application first and then modify it to include notifications for full-time positions if you are in your final year of college or graduate school.