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Sales, Service, & Marketing: Ticket Sales
Account Executive - Los Angeles Sparks (Los Angeles, CA)

Category: Sales, Service, & Marketing
Account Executive – Los Angeles Sparks

Overall Objectives: 
The Account Executive is responsible for generating revenue through season ticket sale, mini plans, and developing strategic group sales efforts.

Essential Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to season ticket memberships, mini plans, and group tickets.
  • Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.
  • Meet weekly productivity requirements for out-bound call volume, and appointments. (200 Calls and 10 outside appointments)
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Work events and games as assigned to support ticket sales efforts.
  • Assist with the preparation and execution of game day experiences.
  • Track all sales notes in our customer relations program.
  • Attend special events targeting our season ticket members.
  • Meet or exceed assigned sales goals for all ticket products.
  • Join an outside networking group, association, or community group to create relationships within the community on behalf of the Sparks.
  • Take part in mentorship program to assist in the development of inside sales representatives

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • 2-3 years of sales experience of sales experience in a business environment. Preferred in experience in the collegiate, minor league or professional sports environment.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

 

 

 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

 

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 9:00 AM-5:00PM. In addition to working office hours staff are required to work Sparks home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.          

 

Travel

·         Position may require some travel within the local area to meet prospects or ticket members.

EEO Statement

·         The Los Angeles Sparks are an equal employment opportunity organization. 

Please do not contact the team directly regarding any inquiry for this position.

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Internships: Any Internship
Graphic and Creative Services Intern - Los Angeles Sparks (Los Angeles, CA)

Internship Overview

An internship with the Los Angeles Sparks provides interns with work experience and training in the professional sports industry and includes exposure to many areas of business.  Interns are involved in a variety of aspects including planning, organizing, and customer service.

This position is working directly with the Creative Services Specialist and under her supervision.  Candidates will be selected to participate in the interview process and will be contacted to schedule dates for interviews.  The internship period is from date of selection to September 2017.

Duties and Responsibilities:

•      Draft designs of Sparks’ related materials including but not limited to: print ads, logos, signage, publications, brochures, banners, online ad banners and social media campaigns.

•      Learn to archive and label photographs from games and events

•      Develop the ability to draft designs of Sparks’ related materials using photographs from archives

•      Learn to/and update the Sparks’ website and pages within the parameters of the WNBA/NBA.

•      Update the Sparks’ website using graphics created with the Creative Service Specialist

•      Assist with special projects, events, and other duties as assigned

Knowledge/Skills/Abilities

•      Intermediate experience with editing software Adobe Creative Suite (Adobe Photoshop, Illustrator, Premiere Pro)

•      Intermediate experience and knowledge of HTML (Word Press preferred)

•      Must have a strong ability for time management, to multi-task, meet deadlines, and prioritize assignments.

•      Able to maintain confidentiality and use discretion when privy to sensitive information

•      Must be a strong team player  within the department and the company

•      Presents self in professional manner with the ability to interact with all levels of the organization and the outside contacts or network.

•      Excellent verbal and written communication skills

Requirements:

·         Reliable form of transportation for work Available to work nights, weekends, and game days.

·         Applicant must work in office at least two (2) days per week as agreed upon with the Creative Services Specialist. Must be enrolled and receive college credit for internship

Please do not contact the team directly regarding any inquiry for this position.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your program of choice for creating graphics?

2. Please explain your level of experience with Adobe Creative Suite.

3. Please give examples of how you would use a PDF, JPEG, EPS, and PNG.

4. Please include a file or link to your portfolio.

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Internships: Any Internship
Sales Academy Intern - Los Angeles Sparks (Los Angeles, CA)

Los Angeles Sparks - Sales Academy Intern

Do you have the desire to get into the business side of sports? Spend your summer with the Sparks as part of our Sales Academy this summer. This program will touch on all aspects of the ticket selling, event marketing, and game day experiences. Through the Academy our goal is to get you game day ready for your first job in sports. We are seeking ambitious and results oriented candidates to join our team.

Key Program Benefits:

·         Career Related hands on experience with a Championship Professional Sports Team

·         Virtual training sessions from leaders in the Sports Industry

·         Practical Knowledge and Training with sales processes and for games and events.

·         Opportunity to explore different avenues of the sports industry through access to various departments.

·         Resume review and interview preparation session at close of internship.

Duties and Responsibilities:

·         Successfully complete the provided training with and execute utilization of  touch point communication used in connection with service and retention of current clients

·         Successfully complete the provided training and execute utilization of  Ticketmaster’s Archtics software

·         Update data and notes for client accounts

·         Assist in the planning and execution of member and client events

·         Personally greet visitors at the Staples Center’s Membership table (or other arenas) before and during season home games

·         Assist with season members’ correspondence and coordinating the fulfillment and distribution for client management

·         Follow up with leads for ticket sales, ticket-targeted programs, and season’s events or upcoming games

·         Research  potential groups and leads for the ticket targeted programs, season’s events or upcoming games

·         Create and develop new business to prospective clients through outbound calls and events

·         Attend community events as a representative of the Los Angeles  Sparks and drive brand awareness to develop interests and new fans

·         Work closely with Community Relations, Marketing, and the Sales Department to create amazing event experiences

·         Attend all home games, work with the sales department and community relations teams to ensure the ultimate fan experience

 

 

 

 

 

Preferred Knowledge, Skills and Abilities:

·         Strength in time management, and customer service skills

·         High energy; ability to remain focused on sales goals

·         Maintain accurate records of all prospecting activities and closed sales

·         Ability to work in a diverse work environment

·         Strong desire to start a career in the sports industry

·         Demonstrates a positive and professional attitude at all times

·         Ability to work flexible hours, including evenings, weekends and holidays

·         Proficient knowledge of Microsoft Word, Excel, Office and ability to research on the internet easily

Requirements:

·         Reliable form of transportation for work Available to work nights, weekends, and game days.

Must be enrolled and receive college credit for internship

Please do not contact the team directly regarding any inquiry for this position.

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Sales, Service, & Marketing: Ticket Sales
Sales Associate, Inside Sales - Los Angeles Sparks (LOS ANGELES, CA)

Category: Sales, Service, & Marketing
Sales Associate, Inside Sales – Los Angeles Sparks

Overall Objectives: 
The Sales Associate, Inside Sales is responsible for generating new business and assists with achieving overall sales and attendance goals of the Los Angeles Sparks by selling all Sparks ticket products including, but not limited to, season ticket memberships, mini plans, and groups. As a leadership team, were committed to the process of developing our sales executives on both a personal and professional level, while exposing our staff to the most comprehensive training regimen in all of sports.

Essential Duties and Responsibilities:

  • Sell a full menu of ticket products including, but not limited to season ticket memberships, mini plans, and group tickets.
  • Make cold calls from lists provided to sell memberships, mini plans, and group tickets; generate own leads through referrals, networking, social selling and effective research
  • Meet weekly productivity requirements for out-bound call volume, and appointments
  • Build and maintain relationships which result in trial, purchase and repeat business.
  • Deliver excellent customer service.
  • Work events and games as assigned to support ticket sales efforts.
  • Track all sales notes in our customer relations program.
  • Meet or exceed assigned sales goals for all ticket products.
  • Participate in ongoing sales and service training and other professional development opportunities.

Qualifications and Requirements:

  • 4 year college degree or combination of equivalent education and experience.
  • Display strong communication and interpersonal skills, both written and verbal.
  • Show initiative and be a self-starter
  • Possess creative, strategic, and quantitative skills sets
  • Demonstrate a positive and team-oriented attitude
  • Able to work evenings and weekends 

 

Supervisory Responsibility, if any: This position does not have supervisory responsibilities

 

 

 

 

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 9:00 AM-5:00PM. In addition to working office hours staff are required to work Sparks home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 20 pounds.   

 

Travel

·         Position may require some travel within the local area to meet prospects or ticket members.

EEO Statement

·         The Los Angeles Sparks are an equal employment opportunity organization. 

Please do not contact the team directly regarding any inquiry for this position.

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Internships: Any Internship
Ticket Operations Internship - Los Angeles Sparks (Los Angeles, CA)

Ticket Operations Internship

Internship Overview
The Los Angeles Sparks are seeking interns to learn and assist day to day ticket operations and ticket services in the front office and at all Los Angeles Sparks’ home games. The Ticket Operations Intern will learn to process and fulfill ticket orders in the Ticketmaster ticketing system and AXS Back Office for season ticket distribution, customer service issues on game day at the box office, and ticket operations as needed.

This unpaid internship requires attendance two (2) days in the front office per week, all home games, and post season extension for playoffs.

Duties and Responsibilities



• Learn to print and maintain the Sparks’ season tickets accounts and individual ticket packages
• Learn to/and update the customer accounts in the ticketing system
• Develop the skills to work in the box office during Sparks’ games and/ or other arena events


• Learn to/and process ticket sales orders
• Assist the ticket sales supervisor or other departments utilizing the skills developed in the organization as needed.

Knowledge, Skills, and Abilities


• Strong organizational, interpersonal, and written and verbal communication skills
• Strong computer skills with a focus on Excel and other Microsoft Office products

• Professional demeanor and appearance with high energy, positive attitude with a commitment to teamwork
• Ability to provide excellent customer service and adjust to rapidly changing business conditions

·         Ability to work in a fast-paced environment while maintaining an open-mind to being coached and sustaining a willingness to learn.



Requirements

·         Reliable form of transportation for work

·         Available to work nights, weekends, and game days.

·         Must be enrolled and receive college credit for internship

Please do not contact the team directly regarding any inquiry for this position.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, New Orleans, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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