Description: The Los Angeles Sparks of the WNBA are seeking 1-2 interns to assist with managing the day to day ticket operation functions along with managing the day-to-day ticket service functions both in the office and at ALL Sparks home games. The Ticket Operations Intern will process and fulfill ticket orders in TM Archtics ticketing system, assist with season ticket distribution, generate sales and revenue reports, and assist with customer service issues on game day at the STAPLES Center box office.

Reports To: Manager, Ticket Operations

Hours: 25 - 35 hours per week

Seasonal: May– End of Season (September /October 2013)

Salary: Unpaid or for college class/program credit                                                                                          

Duties and Responsibilities:
• General ticket reports for the WNBA league office and Sales Department
• Attend ALL Sparks home games while providing box office support
• Collaborate with all departments and creating procedures to ensure synergy with all internal departments
• Assist with processing all ticket sales orders
• Other general administrative duties as directed

Knowledge, Skills, and Abilities:
• Strong organizational, interpersonal, and written and verbal communication skills
• Strong computer skills with a focus on Excel and other Microsoft Office products
• Demonstrated work ethic with an innate sense of urgency and tenacity
• Be detail oriented, a self-starter, and be able to work under pressure and multi-task
• Professional demeanor and appearance with high energy, positive attitude and be committed to teamwork
• Provide excellent customer service and adjust to rapidly changing business conditions
• Previous box office/ticketing/Archtics experience preferred but not required

Special Requirements:
• Some use of personal vehicle
• Job includes night & weekend hours
 

Job Questions

1. Do you have housing in the Los Angeles area? If no describe your living arrangements as the Sparks do not offer relocation expenses.

2. Do you understand this position is an unpaid or for college credit only position?

3. Are you available to work evenings and weekends?

4. What is your availability from April-September/October?

5. Why do you want to intern for the Sparks? Why do you want to intern in Ticket Operations?

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