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Sales, Service, & Marketing: Financial/Data Analyst
Director of Corporate Analytics & Insights - Spurs Sports and Entertainment (San Antonio, TX)

The primary responsibility of the Director of Corporate Analytics & Insights is to manage and develop a team responsible for determining the appropriate analytics products, processes and strategy in order to provide leading-edge expertise, methodology and delivery of a broad range of strategic and financial iniatives that support the business efforts of Spurs Sports & Entertaiment.  The Spurs Sports & Entertainment brand includes the NBA San Antonio Spurs, the AHL San Antonio Rampage, the WNBA San Antonio Stars, the NBA D- League Austin Spurs and the AT&T Center.  The Director will provide quantitative analysis and data-driven insights on subjects including team ticket pricing decisions, premium seating, customer lead scoring, attendance forecasting, retention efforts, effectiveness of marketing strategy and spend, market segmentation, sponsorship valuation, food & beverage, in arena services and operating satisfaction, predictive modeling and future strategy. Working closely across all disciplines within SS&E, this position provides an internal consultative perspective on analytical tools, measurement, testing and insights to support both immediate and long term initatives. 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Job Responsibles:

  • Direct SS&E’s strategic efforts through the implementation and interpretation of predicitive analysis across SS&E franchises and departments.
  • Oversee Customer Relationship Management (CRM) efforts including a variety of matters such as database management, business processes, lead scoring, fencesitter scoring, and others.
  • Take an active role in SS&E yield management through the demand based pricing of season ticket packages as well as variable single game and group pricing.
  • Support customer retention efforts with the development of a targeted process and strategy.  Support sponsorship efforts and activation with a valuation mindset in process and strategy.
  • Financial modeling and analysis of strategic business initiatives and special projects.
  • Prepare and develop reports and presentations regarding optimization of business performance and guide strategic recommendations
  • Work with other SS&E departments to develop performance metrics monitoring the overall quality of in-arena services and operational performance. Perform customer research studies across all business segments including survey creation and analysis.
  • Lead objective creation, development and implementation of an integrated data warehouse and other business intelligence systems.
  • Other Duties as Assigned.

Minimum Qualifications:

  • Bachelor’s degree in Finance, Economics, Statistics, or related field required.
  • Advanced degree preferred (MBA).
  • Minimum five to seven (5-7) years of professional experience in analytics or related field with a strong and well-rounded knowledge of general business operations.
  • Proven working knowledge of ticketing and CRM systems as well as various software applications such as: spreadsheets, relational databases and statistical packages required. 
  • Experience with Archtics or other ticketing system preferred.
  • Knowledge of predictive modeling techniques such as regression analysis for response modeling, customer profiling and segmentation, needs analysis, and other types of quantitative and qualitative campaign analysis techniques preferred.
  • Proficient knowledge and proficiency in Microsoft Word, Excel and PowerPoint required.
  • Knowledge and familiarity with SAS, SPSS, or other statistical software preferred.
  • Minimum 2 years staff management experience preferred.
  • Strong project management experience required.
  • Strong presentation skills and experience creating and delivering executive level presentations.
  • Strategic thinking and leadership skills required.
  • Self-starter; ability to work independently and as part of a team within all levels of the company.
  • Strong communication skills, both verbal and written, including ability to communicate effectively with internal customers, outside agencies, organizations, and vendors with a strong customer service orientation.
  • Strong interpersonal and customer relationship skills.
  • Strong creativity and problem solving skills required.
  • Strong organizational, administrative and analytical skills required.
  • Ability to handle multiple projects, tasks and priorities.
  • Ability to demonstrate strong team synergy.
  • Ability to work long and irregular hours (nights, holidays, weekends etc).

*SS&E is an Equal Opportunity Employer* 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate?

2. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?

3. How many years of relevant work experience do you hold?

4. What is your salary requirement?

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