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Sales, Service, & Marketing: Ticket Sales
Inside Sales Manager - San Antonio Spurs (San Antonio, Tx)

Primary responsibilities include continuous recruiting, hiring, training, and development of inside sales staff with the focus of generating, maintaining and increasing Full Season, Partial and Group Ticket Sales for all Spurs Sports & Entertainment franchises including Stars, Spurs, Rampage, SAFC and AT&T Center Events.  Provide extensive customer service training and continual development of relationships with customers with retention as the primary goal. Possesses the ability to recognize “A” players as employees and acts as a mentor by developing others professional and personal skills as well as one’s own. Seeks to motivate, develop, and retain staff for future succession and opportunity within SS&E.

 

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collabore with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities: 

  • Recruit, train, lead and develop Inside Sales Representatives including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring and evaluating new sales staff on a continuous basis.
  • Develop sales strategies, procedures and processes for all Inside Sales Staff and create a Sales Manual and Training Guide that includes standard processes, best sales practices, protocols, reporting, tracking, prospecting, event scheduling/success and other applicable guidelines for training, accountability, and consistency purposes.
  • Identify, explore, and research new season ticket and group sales target markets and sales opportunities.
  • Establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
  • Implement customer service principles and systems that permeate all ticket sales functions across all SS&E properties with customer retention as the primary goal. Customer service programs must be developed and implemented with the goal of building loyalty to all SS&E properties by utilizing standard practices such as seat visits, customer service calls/programs, and timely follow-ups with thank you cards, courtesy calls and other customer outreach tools
  • Establish, maintain and grow internal relationships, including but not limited to, franchise ticket sales management, season ticket and premium services, sponsorships, partnership activation, community responsibility, human resources, game and building operations, marketing and security.
  • Track and report daily and weekly sales and provide to the Vice President of Ticket Sales and Services.
  • Coordinate and follow up with all necessary SS&E departments to ensure all customer service and sales opportunities are met.
  • Attend, contribute and participate in weekly sales department meetings as well as a weekly meeting with the Group Sales Manager.
  • Assist the Group Sales Manager and Franchise Sales Managers with the creation, planning, communication, and implementation of all special projects, promotions, and programs.
  • Other duties as assigned 


Qualifications: 

  • At least 5 years of marketing and sales experience in sports or entertainment
  • 1-2 years supervisory experience preferred; including proven hiring, leadership, employee development, and supervisory skills
  • Proficient with Microsoft Office (Word, Excel & PowerPoint)
  • Proficient with Ticket Master Archtics Ticketing System preferred
  • Understanding of lead management system and data capturing systems ( Sales Genie,   Turnkey Prospector)
  • Excellent verbal and written communication skills
  • Must be able to prioritize work when given multiple projects
  • Ability to work in a dynamic team environment with all levels in the organization
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you at least 18 years of age?

2. Are you currently or have you ever been employed with SS&E?

3. Are you willing to work a flexible work schedule to include nights, weekends, and/or holidays?

4. How many years of relevant work experience do you hold?

5. Have you previously worked for a sports team? If so, what team and position?

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