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Sales, Service, & Marketing: Ticket Sales Management
Manager of Lynx Ticket Sales and Service - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Manager of Lynx Ticket Sales and Service
Department: Membership Sales
Reports to: Director of Premium and Lynx Sales

FLSA Status: Exempt

Position Summary/Objective: This individual is responsible for managing the Lynx Ticket Sales staff. Other responsibilities include, but are not limited to, overseeing the day-to-day sales process of Lynx full and partial season ticket packages as well as Lynx group ticket initiatives, Lynx service initiatives, and build and execute departmental strategic plans focused on achieving designated sales objectives

Essential Functions:

1.     Assist with the creation and execution of the department strategic plan and operating budget.

2.     Work with leadership team to establish overall ticket pricing, packages and timeline strategies.

3.     Consistently deliver on projected revenue objectives/goals both individually and as a department.

4.     Identify potential revenue streams and lead process to create and implement a business plan and return on investment (ROI).

5.     Responsible for building and maintaining strong relationships with business partners, day-to-day contacts, and senior leadership team

6.     Facilitate relationship development between sales staff and fan experience department.

7.     Recruit, hire, train and manage Lynx Ticket Sales staff members.

-       Includes planning staff meetings and sales training

8.     Ensure compliance in weekly, monthly and annual reports.

9.     Maintain relationships with contacts across the league to drive sharing of “best practices.”

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other:

1.     Proficient computer skills (including experience with Archtics, CRM, and other related software is preferred).

2.     Strong written and verbal communication skills.

3.     Ability to work extended hours, which may include nights, weekends and holidays.

4.     Knowledge of professional sports industry, with specific knowledge of sports sales.

5.     Ability to think creatively and develop strategy.

6.     Knowledge of managerial best practices.

Experience: 3-5 years of sales experience is preferred, also 2+ years supervisory/management experience preferred.
Education: Bachelor’s degree in Business, Sales, Marketing, or other related department is preferred.
Specialized Knowledge, Licenses, etc.: Knowledge of the professional sports industry, as well as experience working in professional, minor league or college sports is preferred.
Supervisory Responsibility, if any: This position has supervisory responsibilities

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.


Position will require some travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

2. Please indicate your salary range preference.

Closing Date: 2015-06-05

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