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Sales, Service, & Marketing: Ticket Sales
Ticket Sales Associate - Minnesota Timberwolves & Lynx (Minneapolis, MN)

COMPANY DESCRIPTION

The MN Timberwolves & Lynx is a professional sports organization supporting a professional NBA team and a professional WNBA team. We are all part of a team that works together, speaking with one voice. We take pride in a culture that embraces a work environment that balances hard work and fun.

Our Mission is to provide the ultimate sports and entertainment experience at exceptional value, with unparalleled customer service, while engaging our community.

Our Vision is to build championship caliber sports franchises with a commitment to long-term profitability. We will establish a winning culture fostering teamwork, passion and fun that positively impacts our community.

Our Values:
* Play Hard
* Play with Passion
* Play Together
* Have Fun
* Be a Pro
* Think Innovatively

 

POSITION INFORMATION

Department: Membership Sales
Reports to: Lynx Ticket Sales Manager
Position Type: Part Time/Non Exempt/Seasonal

Summary/Objective
This position includes working in the office during non-game days supporting various sales and service initiatives, participating in sales contests, and working Lynx home games throughout the season.

Essential Functions
Reasonable accommodations may be made to enable individuals to perform these essential functions:
1. Support sales and service staff with group ticket promotions.
2. Staff the Ticket Information booths on Lynx game nights.
3. Assist with implementation of single-game group ticket promotions.
4. Participate in periodic sales contests.
5. Interact with fans and provide excellent customer service.
6. Build ticket accounts and make follow-up phone calls.
7. Research leads and promotions.
8. Build databases.
9. Assist sales staff with day-to-day office projects.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills, Abilities and Other:
1. Strong written and verbal communication skills required.
2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
3. Knowledge of CRM and Archtics is preferred.
4. Able to work flexible hours including nights, weekends and holidays.
5. Ability to work well on a team and independently.
6. Ability to manage specific processes and tasks in the department under supervision.

Education
Bachelor’s degree or equivalent experience preferred.

Experience
Previous sales and/or customer service experience is preferred.

Supervisory Responsibility
This position does not have supervisory responsibility

 

Work Environment
This job operates in a professional office environment. In addition to working office hours staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 15 pounds.

Travel
Position may require some travel to meet prospects or ticket members.

EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

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1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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