Coordinator, Corporate Partnership Development - Golden State Warriors (Oakland, CA)
About the Position
We are seeking a passionate and enthusiastic candidate with a deep commitment for delivering excellent customer service to our corporate partners, while assisting with the implementation of departmental projects. The Corporate Partnership Development Coordinator will be directly responsible for fulfilling sponsorship agreements, executing promotions and events, and supporting the department with office functions. This position reports directly to the Sr. Director, Partnership Development.
Oversee inventory management system, including data input and report processing
Design and oversee the creation of partner recaps
Manage game day photo requests and work with team photographer on recap needs.
Work in conjunction with various departments to ensure fulfillment of all client deliverables
Manage web, social and radio commercial trafficking
Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
Plan and execute events, promotions and VIP experiences
Coordinate Partner gifting process, such as receiving bids and fulfillment
Coordinate and supervise signage installs at Oracle Arena
Facilitate Stadium Vision vendor relationship, including the creation of partner elements and playlists for every event at Oracle Arena, and serve as on-site contact regarding operating system management
Assist Senior Director in budget reports and invoice process. Includes, managing the department expense budget and submitting STAR revenue report to the League
Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
Effectively build and sustain strong partner relationships
Required Experience & Skills
The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:
Bachelor’s degree required
2+ years of corporate sponsorship and/or sales experience; sports sponsorship preferred
Strong teamwork and relationship-building skills
Excellent written, verbal and interpersonal communication skills
Knowledge of all the Microsoft Office applications
Basic understanding of social media marketing and the digital space
Must be able to attend a majority of the home games as well special events as needed
Ability to be proactive and flexible in the face of change and last minute requirements
Ability to maintain a flexible schedule – evenings and weekends may be required
Director, Information Technology - Golden State Warriors (Oakland, CA)
About the Position
The Golden State Warriors are looking for an innovative, customer service-focused manager to oversee our IT team and help drive technology innovation throughout the organization. The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the mission and business objectives of the organization.
The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the Golden State Warriors.
Strategy and Planning
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Develop and review budgets for IT department and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Oversee negotiation and administration of IT vendor, outsourcer, and service agreements
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on organizational needs.
Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Oversee provision of end-user services, including help desk and technical support services.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Maintain quality service by establishing and enforcing organization standards.
Achieve technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Arena / Game Day Operations Management
Oversee the maintenance and operations of the team’s NBA technological infrastructure in arena.
Manage game day tasks, including:
Game operations including clocks, scoring, stats & NBA HSAN-II Infrastructure;
AV Interfacing (scoreboards and video);
Vendor & client relationships;
IT game day staff duties & schedules;
Troubleshooting processes; and
Backup and failover processes for Team/Arena services.
Bachelor’s degree in IT, Computer Science, or a relevant business or technical discipline
10+ years of experience in IT management positions
Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Knowledge of business processes, management, budgeting, and business office operations.
Strong leadership, analytical and problem solving skills
Strong team player with a customer-first focus and attitude
Proven project management skills, including the ability to manage a work plan and resolve issues to achieve quality results
Excellent written and verbal communication skills with an ability to present ideas in business-friendly and user-friendly language
High degree of integrity, discretion, professionalism, and accountability to achieve quality results
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Flexible work hours required, particularly during home games which include evenings, weekends, holidays and extended hours as needed
Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)
About the Position
We have an immediate need to hire part time Game Night & Event Concierge members to provide outstanding customer service for the Golden State Warriors 2014-15 basketball season. We are seeking individuals with exceptional customer service along with a professional demeanor to provide Concierge Service for our Premium Seating and Luxury Suite clients. The delivery of quality service and having positive interaction with our fans, season ticket holders and sponsors is critical. In addition, ensuring our fans have a fun & positive experience is key.
This is a part-time position reporting to the Manager, Suites & Hospitality Solutions and is based in Oakland, CA.
Setting up and breaking down of Suites and Suite Level Concierge Stations.
Assisting Suite Holders with questions, comments and concerns.
Providing accurate information in a timely manner.
Supporting organization and Arena staff, creating a fun environment.
Assisting Warriors staff with events.
Assisting with monitoring access to the suites levels (verifying ticket access).
Providing exceptional customer service at all events.
Required Experience, Skills, and Competencies
1-2 years’ previous experience working in a customer service environment is preferred.
Ability to provide exceptional customer service to our event attendees.
Ability to comfortably work in an environment with large crowds.
High energy, detail-oriented, and hard-working individual
Ability to thoroughly complete tasks and assignments in a fast-paced environment.
Ability to commit to work during the 2014-15 NBA season (October 2014 - April 2015 plus playoffs) and work home games including week nights, weekends and some holidays.
Must be at least 18 years old.
Must be able to pass a criminal background check.
Must have reliable transportation.
Must be able to perform the following physical requirements:
Pushing/pulling/carrying and lifting up to 30 lbs. (Set-up and Break down).
Stair climbing and the ability to sit/turn/ bend/ stand for long periods of time.
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