Director, Information Technology - Golden State Warriors (Oakland, CA)
About the Position
The Golden State Warriors are looking for an innovative, customer service-focused manager to oversee our IT team and help drive technology innovation throughout the organization. The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the mission and business objectives of the organization.
The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the Golden State Warriors.
Strategy and Planning
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Develop and review budgets for IT department and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Oversee negotiation and administration of IT vendor, outsourcer, and service agreements
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on organizational needs.
Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Oversee provision of end-user services, including help desk and technical support services.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Maintain quality service by establishing and enforcing organization standards.
Achieve technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Arena / Game Day Operations Management
Oversee the maintenance and operations of the team’s NBA technological infrastructure in arena.
Manage game day tasks, including:
Game operations including clocks, scoring, stats & NBA HSAN-II Infrastructure;
AV Interfacing (scoreboards and video);
Vendor & client relationships;
IT game day staff duties & schedules;
Troubleshooting processes; and
Backup and failover processes for Team/Arena services.
Bachelor’s degree in IT, Computer Science, or a relevant business or technical discipline
10+ years of experience in IT management positions
Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Knowledge of business processes, management, budgeting, and business office operations.
Strong leadership, analytical and problem solving skills
Strong team player with a customer-first focus and attitude
Proven project management skills, including the ability to manage a work plan and resolve issues to achieve quality results
Excellent written and verbal communication skills with an ability to present ideas in business-friendly and user-friendly language
High degree of integrity, discretion, professionalism, and accountability to achieve quality results
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Flexible work hours required, particularly during home games which include evenings, weekends, holidays and extended hours as needed
Manager, Retail Operations - Golden State Warriors (Oakland, CA)
About the Position
The individual in this role will be responsible for managing the Golden State Warriors’ (GSW) retail business operations which entails merchandise purchasing and inventory management at the team’s retail and online stores. The individual in this role will be a hands-on manager with a successful track record in generating revenue and driving profitability. The individual filling this position must possess great energy, a strong merchandising background, and excellent communication skills.
Work to ensure the team’s retail presence operates in accordance with GSW & NBA standards and protocols; make decisions that are compliant and guided by precedent & company policy.
Set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues as necessary. Consistently communicate, consider and provide timely information that others need so they can make accurate and informed decisions
Develop a compelling strategy to generate sales revenue and assist to reengineer the sales and service architecture of the team’s retail business
Collaborate and approve product assortment, key item positioning and promotional plans, ensuring that the collection is compelling, commercially viable and supports overall business objectives; Test market and develop new programs and pricing strategies; cross promote business with other SBU's to leverage synergies and profit potential
Analyze consumer buying patterns, regularly review product inventory mix and key performance indicators, manage changes in inventory supply and demand
Maintain relationships with existing suppliers and identify new vendors and suppliers as needed
Attend trade fairs to select and assemble a new collection of products; stay current with topics and trends related to retail best practices in sports and entertainment industry
Generate and maintain reporting on various retail management metrics; gather and analyze customer feedback; incorporate into retail operations as needed
Other duties as assigned
Required Experience & Skills
This position requires a seasoned professional with energy, passion, entrepreneurial spirit and the following:
Bachelor’s degree with a major in business, merchandising, or a related field preferred
Minimum 3 to 5 years’ experience in a retail management role within a sports/entertainment or corporate retail environment
Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget.
Exceptional interpersonal skills and the ability to navigate organizations in order to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required.
Ability to make sound decisions while working in a fast paced dynamic work environment and the ability to keep calm under pressure.
Ability to set clear objectives to monitor process, progress and results, while providing feedback to management, peers, and external colleagues
Ability to think creatively; work independently; Strong verbal and written communication skills
Willingness to work irregular hours with a flexible schedule based on the changing priorities of the department; minimal travel; attendance at majority of GSW home games and other organization events is required
Must be proficient in MS Office (Excel, PP, Word), and MS Outlook
Must have the ability and willingness to maintain an impeccable professional appearance
Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)
If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.
When you apply for this job online, you will be required to answer the following questions:
1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF