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Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)

About the Position

We have an immediate need to hire part time Game Night Concierge Staff to provide outstanding customer service for the Golden State Warriors 2014-15 basketball season. We are seeking enthusiastic individuals with a professional demeanor to serve as Concierge Service for our Premium Seating Department and more specifically our Luxury Suite clients. Concierge Staff will be responsible for assisting with the set up and break down of Luxury Suites at games and events at Oracle Arena as well as providing guests with excellent customer service during the events. Additional tasks will vary. The delivery of quality service and positive interaction with our fans, season ticket holders and sponsors is critical but most importantly, make sure our fans have FUN!

Key Responsibilities

  • Set up and breakdown of all Suites and Suite Level Concierge Stations.
  • Assisting Suite Holders with questions, comments and concerns. 
  • Providing accurate information in a timely manner.
  • Support organization and Arena staff, creating a fun environment.
  • Assisting Warriors staff with events.
  • Assistance in monitoring access to the suites levels (verifying ticket access).
  • Providing exceptional customer service at all events.

Requirements

This position requires a professional outgoing individual eager to provide great customer service and the following:

  • Enthusiastic and friendly with a professional demeanor. Must be mature and accustomed to working in a diverse environment.
  • Previous experience working in a customer service environment is preferred
  • Individual with an outgoing personality and comfortable working in large crowds is preferred
  • High energy, detail-oriented, and hard-working individual is preferred
  • Ability to multi-task and to complete assignments in a fast-paced environment is preferred
  • Must be able to pass a criminal background check
  • Must be able to work home games including week nights, weekends and holidays


Physical Demands

  • Pushing/pulling/carrying and lifting may include up to 30 lbs (Set-up and Break down)
  • Stair climbing and the ability to sit/turn/bend/stand for long periods of time

Qualifications

  • Must be at least 18 years old
  • Must have reliable transportation
  • Must be able to commit to at least 95% of the 2014-15 NBA season (October  2014-May 2015)
  • Great customer service skills

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Facility Operations/Security: Event Guest Relations
Part-time Event Staff Member - Golden State Warriors (Oakland, CA)

 

About the Position


We have an immediate need to hire part time Event Staff Members for the 2014-15 Golden State Warriors basketball season and events. Event Staff Members are responsible for assisting with the set up and break down of Warriors-related events and home games as well as various other tasks, such as assisting fans with registration and promotional item distribution. Delivering outstanding customer service and having positive interaction with our fans, season ticket holders and sponsors are critical components of the job. If you want to impact the experience and fun had by our fans, then this may be the right part-time job for you!


Key Responsibilities

  •  Assist with pre-game, in-game, and post-game events which may include; set up and break down of arena signage and equipment
  • Assist with execution of promotional theme nights and other events
  • Interact with fans, clients, and venue staff
  • Know and execute according to the Warriors standards of customer service; answer questions and respond to guest inquiries
  • Advise guests on the Arena floor plan, concession stations, and general amenities at events
  • Additional tasks as assigned


Requirements

  • Must be able to commit to work 2014-15 NBA season (October 2014 - April 2015 plus playoffs) and work home games including week nights, weekends and holidays
  • Must be comfortable working in environments with large crowds
  • Must have exceptional customer service and problem solving skills
  • Must have excellent communication and interpersonal skills
  • Must have ability to multi-task and to complete assignments in a fast-paced environment
  • Must have a reliable source of transportation
  • Must be able to favorably pass a criminal background check
  • Previous experience working in a customer service or events environment is preferred
  • Prefer individuals who are high energy, detail-oriented, and hard-working
  • Must be able to perform the following physical requirements:
  1. Pushing/pulling/carrying and lifting up to 40 lbs
  2. Stair climbing and the ability to sit/turn/ bend/ stand for long periods of time

Hours:


Special Events (as scheduled throughout the season; note these are often held on weekends and evenings)

Home games: must be available to work majority of games (2 Preseason & 41 Regular season games, plus playoffs)

Typical hours:
Game Preparation 4:00pm – 8:30pm
Promotional Giveaways 3:00pm – 10:30pm or 7:30pm – 10:30pm
Host / Hostesses 12:00pm – 3:00pm or 5:00pm – 8:45pm

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Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

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Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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