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Sales, Service, & Marketing: Financial/Data Analyst
CRM Analytics Manager - Golden State Warriors (Oakland, CA)

About the Position

The Golden State Warriors are seeking an experienced CRM Analytics Manager. This is a full-time position based in Oakland, CA. The individual in this position will be a member of the Business Analytics & Strategy Team responsible for leveraging all customer data to source, evaluate and execute new revenue opportunities through relationship building efforts.

The individual in this position will provide thought leadership and proactive consulting to marketing, ticket sales, corporate sponsorships and retail merchandising. The successful candidate will support all areas of the business with an enterprise-wide approach to CRM that includes designing, selling and implementing a new process across the organization. Other responsibilities will include digital media testing, tagging, data aggregation, reporting and the development of ongoing strategy.

Essential job functions include:

Reporting

  • Proactively report on and optimize the entire customer lifecycle across social, email, web and sales.
  • Provide deep customer insight and measure CRM’s impact on sales, engagement and retention.
  • Measure dollar return on CRM activities.
  • Ad-hoc data analyses within ticket sales, sponsorships, concessions, parking and retail.

Data Strategy

  •  Apply knowledge of APIs, and massive data sets to make simple recommendations with complex and often counterintuitive data.
  • Utilize SalesForce and Exact Target from an API, reporting automation and analysis perspective.
  • Leverage Adobe Social and Adobe SiteCatalyst (Omniture) to lead growth strategy and optimize owned media distribution network.

Marketing Analytics

  • Design multi-touch attribution models and identify revenue generating strategies to maximize conversion funnel.
  • Proactively identify customer segments for targeted and relevant promotions.
  • Measure efficiency and return of customer acquisition, engagement and monetization programs.
  • Work against tight deadlines and make decisions with limited information.
  • Automate reporting for numerous internal clients.

Teamwork

  • Work directly with sales staff relative to the implementation and utilization of Salesforce.
  • Facilitate, foster and grow relationships with internal stakeholders with minimal guidance.

Required Experience & Skills

  • Five years or more of business experience with progressive growth in responsibilities.
  • Bachelor’s degree in Business, Computer Science, or related technical field or equivalent work experience. Graduate degree preferred.
  • Salesforce, SQL, Excel, and SAS experience (certifications preferred.)
  • Strong technical, analytic, and critical thinking skills.
  • Comfortable working in a fast-pace and unstructured environment.
  • Strong presentation and negotiation skills.
  • Management consulting experience (preferred.)
  • Willing to submit to technical testing throughout the interview process.

Competitive compensation and benefits package provided.

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Sales, Service, & Marketing: Corporate Sponsorship Sales
Director, Partnership Development - Golden State Warriors (Oakland, CA)

About the Position

We have an opportunity for a qualified and innovative Director of Partnership Development. We are looking for a candidate with a deep commitment and experience in the upsell and renewal sales process. Additionally, this candidate will be required to deliver excellent customer service to our corporate partners, while assisting with the implementation of their contractual assets. The successful candidate will have the ability to thrive in a high pressure, fast-paced, competitive environment, and will foster a positive attitude while being an integral team member.

This is a full-time position reporting to the Senior Director, Partnership Development and is based in Oakland, CA.

Key Responsibilities

  • Own and drive the renewal process; work to achieve and meet thier individual and group quota provided at the start of each fiscal year
  • Leverage organizational resources to drive retention strategies for customer renewals
  • Identify upsell opportunities for assigned corporate partner accounts
  • Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
  • Work in conjunction with various departments to ensure fulfillment of all client deliverables
  • Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform
  • Effectively build and sustain strong  partner relationships
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
  • Oversee assigned departmental projects which could include: NBA financial reporting, LED and signage tracking, radio/broadcast management, etc.
  • Plan and execute events, promotions and VIP experiences
  • Attend all home games and special events

Required Experience & Skills

The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:

  • Bachelor’s degree required
  • Minimum of seven (7) years of corporate sponsorship and/or account management experience; sports sponsorship preferred
  • Minimum of three (3) years of sales experience
  • Strong leadership, teamwork and relationship-building skills
  • Excellent written, verbal and interpersonal communication skills
  • Basic understanding of social media marketing and the digital space
  • Ability to be proactive and flexible in the face of change and last minute requirements
  • Ability to maintain a flexible schedule – evenings and weekends may be required 
  • Knowledge of all the Microsoft Office applications

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Sales, Service, & Marketing: Consulting/Strategic Planning
Project Manager, Venue Development - Golden State Warriors (Oakland, CA)

The Golden State Warriors are looking for a manager to join our internal venue development/project management team.  The individual in this position will be an integral contributor to the project management team throughout the development of the planned San Francisco arena project and will focus on the evaluation and implementation of a broad range of strategic and financial initiatives at the intersection of the GSW business operations and arena development teams.

This is a newly created position based in San Francisco, CA.

Key Responsibilities

  • Support, coordinate, and monitor day to day design development activities
  • Support, coordinate, and monitor day to day pre-construction and construction activities
  • Support the entitlement process
  • Act as liaison to internal and external stakeholders on issues related to project design and construction
  • Identify and resolve issues related to project design and construction based on detailed analyses of cost, schedule, revenue, and guest experience impacts
  • Manage projects relentlessly and professionally, from project planning and initiation through implementation and closure, assuming accountability for all project results
  • Facilitate discovery sessions on the project and turn the data gathered in these sessions into functional requirements
  • Facilitate sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines
  • Track project costs, budget, and schedule related to specific assignments

Required Skills and Experience

  • Five (5) to ten (10) years of progressive project management experience in facility design and construction
  • Minimum five (5) years of professional experience, which includes three (3) years in each of the following areas:
    • Managing projects
    • Participating in and/or driving implementations, and
    • Working in a project leadership capacity
  • Well-versed and experienced in project management 101.  You must know: 1) how to execute projects according to a determined timeline, methodology, scope, and budget; 2) how to track and report on progress, risk, and other issues; 3) when to defuse issues or risks and when to escalate them; and 4) how to maintain quality control throughout the project lifecycle
  • Previous experience with winning teamwork and collaborative environments
  • Ability to skillfully push back on requests while gaining trust and consensus around tough decisions
  • Willingness and ability to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders
  • Eagerness and ability to help develop tools, best practices, and documentation for project management and related processes, as necessary
  • Solution-oriented, with a demonstrated ability to overcome challenges with creative solutions
  • Meticulously detail-oriented with the ability to multi-task, meet deadlines, quickly process information, and demonstrate a dedication to ensuring and maintaining the quality of the end product
  • Inherent ability to think two (maybe even three) steps ahead of the project and take proactive steps to address roadblocks, issues, and distractions internally and with the client
  • Strong project management skills and ability to effectively manage multiple projects concurrently in a dynamic environment with tight deadlines
  • Willingness to accept a wide range of responsibilities
  • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
  • Excel at both written and verbal communication
  • Ability to develop PM plans using MS Project or similar
  • Strong technical acumen and familiarity with productivity tools (MS Office and Mac)
  • Strong familiarity with project management tools and methodologies
  • Excellent organizational and analytical skills

Education

  • Bachelor’s degree, and ideally a master’s degree, preferably with a focus on engineering, architecture, or urban planning.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NBA/WNBA/D-LEAGUE TEAMS (Various Locations, --)

If you would like to be notified of positions in the future with NBA/WNBA/D-League teams and NBA China, please press "apply" below and fill out the entire application, specifically including the name of the city (ies) (of a NBA/WNBA/D-League Team) where you would like to work. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Note: When you apply for this job online, you will be required to answer the following questions:

1. List any NBA / WNBA cities in which you want to work -i.e. Philadelphia, New York, Miami, Orlando, Boston, New Jersey, Washington, Charlotte, Milwaukee, Cleveland, Toronto, Detroit, Indiana, Atlanta, Chicago, Utah, San Antonio, Dallas, Minnesota, Denver, Houston, Memphis, Sacramento, LA Lakers, LA Clippers, Portland, Phoenix, Seattle, SF

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