CRM Analytics Manager - Golden State Warriors (Oakland, CA)
About the Position
The Golden State Warriors are seeking an experienced CRM Analytics Manager. This is a full-time position based in Oakland, CA. The individual in this position will be a member of the Business Analytics & Strategy Team responsible for leveraging all customer data to source, evaluate and execute new revenue opportunities through relationship building efforts.
The individual in this position will provide thought leadership and proactive consulting to marketing, ticket sales, corporate sponsorships and retail merchandising. The successful candidate will support all areas of the business with an enterprise-wide approach to CRM that includes designing, selling and implementing a new process across the organization. Other responsibilities will include digital media testing, tagging, data aggregation, reporting and the development of ongoing strategy.
Essential job functions include:
Proactively report on and optimize the entire customer lifecycle across social, email, web and sales.
Provide deep customer insight and measure CRM’s impact on sales, engagement and retention.
Measure dollar return on CRM activities.
Ad-hoc data analyses within ticket sales, sponsorships, concessions, parking and retail.
Apply knowledge of APIs, and massive data sets to make simple recommendations with complex and often counterintuitive data.
Utilize SalesForce and Exact Target from an API, reporting automation and analysis perspective.
Leverage Adobe Social and Adobe SiteCatalyst (Omniture) to lead growth strategy and optimize owned media distribution network.
Design multi-touch attribution models and identify revenue generating strategies to maximize conversion funnel.
Proactively identify customer segments for targeted and relevant promotions.
Measure efficiency and return of customer acquisition, engagement and monetization programs.
Work against tight deadlines and make decisions with limited information.
Automate reporting for numerous internal clients.
Work directly with sales staff relative to the implementation and utilization of Salesforce.
Facilitate, foster and grow relationships with internal stakeholders with minimal guidance.
Required Experience & Skills
Five years or more of business experience with progressive growth in responsibilities.
Bachelor’s degree in Business, Computer Science, or related technical field or equivalent work experience. Graduate degree preferred.
Salesforce, SQL, Excel, and SAS experience (certifications preferred.)
Strong technical, analytic, and critical thinking skills.
Comfortable working in a fast-pace and unstructured environment.
Strong presentation and negotiation skills.
Management consulting experience (preferred.)
Willing to submit to technical testing throughout the interview process.
Competitive compensation and benefits package provided.
Director, Partnership Development - Golden State Warriors (Oakland, CA)
About the Position
We have an opportunity for a qualified and innovative Director of Partnership Development. We are looking for a candidate with a deep commitment and experience in the upsell and renewal sales process. Additionally, this candidate will be required to deliver excellent customer service to our corporate partners, while assisting with the implementation of their contractual assets. The successful candidate will have the ability to thrive in a high pressure, fast-paced, competitive environment, and will foster a positive attitude while being an integral team member.
This is a full-time position reporting to the Senior Director, Partnership Development and is based in Oakland, CA.
Own and drive the renewal process; work to achieve and meet thier individual and group quota provided at the start of each fiscal year
Leverage organizational resources to drive retention strategies for customer renewals
Identify upsell opportunities for assigned corporate partner accounts
Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
Work in conjunction with various departments to ensure fulfillment of all client deliverables
Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform
Effectively build and sustain strong partner relationships
Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
Oversee assigned departmental projects which could include: NBA financial reporting, LED and signage tracking, radio/broadcast management, etc.
Plan and execute events, promotions and VIP experiences
Attend all home games and special events
Required Experience & Skills
The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:
Bachelor’s degree required
Minimum of seven (7) years of corporate sponsorship and/or account management experience; sports sponsorship preferred
Minimum of three (3) years of sales experience
Strong leadership, teamwork and relationship-building skills
Excellent written, verbal and interpersonal communication skills
Basic understanding of social media marketing and the digital space
Ability to be proactive and flexible in the face of change and last minute requirements
Ability to maintain a flexible schedule – evenings and weekends may be required
Knowledge of all the Microsoft Office applications
Project Manager, Venue Development - Golden State Warriors (Oakland, CA)
The Golden State Warriors are looking for a manager to join our internal venue development/project management team. The individual in this position will be an integral contributor to the project management team throughout the development of the planned San Francisco arena project and will focus on the evaluation and implementation of a broad range of strategic and financial initiatives at the intersection of the GSW business operations and arena development teams.
This is a newly created position based in San Francisco, CA.
Support, coordinate, and monitor day to day design development activities
Support, coordinate, and monitor day to day pre-construction and construction activities
Support the entitlement process
Act as liaison to internal and external stakeholders on issues related to project design and construction
Identify and resolve issues related to project design and construction based on detailed analyses of cost, schedule, revenue, and guest experience impacts
Manage projects relentlessly and professionally, from project planning and initiation through implementation and closure, assuming accountability for all project results
Facilitate discovery sessions on the project and turn the data gathered in these sessions into functional requirements
Facilitate sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines
Track project costs, budget, and schedule related to specific assignments
Required Skills and Experience
Five (5) to ten (10) years of progressive project management experience in facility design and construction
Minimum five (5) years of professional experience, which includes three (3) years in each of the following areas:
Participating in and/or driving implementations, and
Working in a project leadership capacity
Well-versed and experienced in project management 101. You must know: 1) how to execute projects according to a determined timeline, methodology, scope, and budget; 2) how to track and report on progress, risk, and other issues; 3) when to defuse issues or risks and when to escalate them; and 4) how to maintain quality control throughout the project lifecycle
Previous experience with winning teamwork and collaborative environments
Ability to skillfully push back on requests while gaining trust and consensus around tough decisions
Willingness and ability to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders
Eagerness and ability to help develop tools, best practices, and documentation for project management and related processes, as necessary
Solution-oriented, with a demonstrated ability to overcome challenges with creative solutions
Meticulously detail-oriented with the ability to multi-task, meet deadlines, quickly process information, and demonstrate a dedication to ensuring and maintaining the quality of the end product
Inherent ability to think two (maybe even three) steps ahead of the project and take proactive steps to address roadblocks, issues, and distractions internally and with the client
Strong project management skills and ability to effectively manage multiple projects concurrently in a dynamic environment with tight deadlines
Willingness to accept a wide range of responsibilities
A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
Excel at both written and verbal communication
Ability to develop PM plans using MS Project or similar
Strong technical acumen and familiarity with productivity tools (MS Office and Mac)
Strong familiarity with project management tools and methodologies
Excellent organizational and analytical skills
Bachelor’s degree, and ideally a master’s degree, preferably with a focus on engineering, architecture, or urban planning.
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