Director, Partnership Development - Golden State Warriors (Oakland, CA)
About the Position
We have an opportunity for a qualified and innovative Director of Partnership Development. We are looking for a candidate with a deep commitment and experience in the upsell and renewal sales process. Additionally, this candidate will be required to deliver excellent customer service to our corporate partners, while assisting with the implementation of their contractual assets. The successful candidate will have the ability to thrive in a high pressure, fast-paced, competitive environment, and will foster a positive attitude while being an integral team member.
This is a full-time position reporting to the Senior Director, Partnership Development and is based in Oakland, CA.
Own and drive the renewal process; work to achieve and meet thier individual and group quota provided at the start of each fiscal year
Leverage organizational resources to drive retention strategies for customer renewals
Identify upsell opportunities for assigned corporate partner accounts
Fulfill sponsorship agreements by working closely with other departments to ensure a high level of execution and customer service
Work in conjunction with various departments to ensure fulfillment of all client deliverables
Evaluate current partner activation plan and provide recommendations on how to better develop the partnership across a 365 day platform
Effectively build and sustain strong partner relationships
Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
Oversee assigned departmental projects which could include: NBA financial reporting, LED and signage tracking, radio/broadcast management, etc.
Plan and execute events, promotions and VIP experiences
Attend all home games and special events
Required Experience & Skills
The successful candidate in this position must be an innovative and resilient professional with determination, fortitude, commitment and the following:
Bachelor’s degree required
Minimum of seven (7) years of corporate sponsorship and/or account management experience; sports sponsorship preferred
Minimum of three (3) years of sales experience
Strong leadership, teamwork and relationship-building skills
Excellent written, verbal and interpersonal communication skills
Basic understanding of social media marketing and the digital space
Ability to be proactive and flexible in the face of change and last minute requirements
Ability to maintain a flexible schedule – evenings and weekends may be required
Knowledge of all the Microsoft Office applications
Sales, Service, & Marketing: Client Relations/Customer Service
Game Night Concierge Staff - Golden State Warriors (Oakland, CA)
About the Position
We have an immediate need to hire part time Game Night Concierge Staff to provide outstanding customer service for the Golden State Warriors. We are seeking enthusiastic individuals with a professional demeanor to serve as Concierge Service for our Premium Seating Department and more specifically our Luxury Suite clients. Concierge Staff will be responsible for assisting with the set up and break down of Luxury Suites at games and events at Oracle Arena as well as providing guests with excellent customer service during the events. Additional tasks will vary. The delivery of quality service and positive interaction with our fans, season ticket holders and sponsors is critical but most importantly, make sure our fans have FUN!
Set up and breakdown of all Suites and Suite Level Concierge Stations.
Assisting Suite Holders with questions, comments and concerns.
Providing accurate information in a timely manner.
Support organization and Arena staff, creating a fun environment.
Assisting Warriors staff with events.
Assistance in monitoring access to the suites levels (verifying ticket access).
Providing exceptional customer service at all events.
This position requires a professional and outgoing individual eager to provide great customer service in addition to the following:
Enthusiastic and friendly with a professional demeanor. Must be mature and accustomed to working in a diverse environment.
Previous experience working in a customer service environment is preferred
Individual with an outgoing personality and comfortable working in large crowds is preferred
High energy, detail-oriented, and hard-working individual is preferred
Ability to multi-task and to complete assignments in a fast-paced environment is preferred
Must be able to pass a criminal background check
Must be able to work home games including week nights, weekends and holidays
Pushing/pulling/carrying and lifting may include up to 30 lbs (Set-up and Break down)
Stair climbing and the ability to sit/turn/bend/stand for long periods of time
Senior Director, Content and Brand - Golden State Warriors (Oakland, CA)
The Senior Director of Content and Brand will be jointly responsible for setting and executing our content marketing strategy and initiatives, both internal and external, across multiple platforms and formats and ensuring brand consistency. That includes overseeing some and working closely with other teams in the creation and distribution of high-quality, channel-optimized engaging content, and managing the team and external resources associated with those efforts. Leveraging deep digital marketing skills, project management, storytelling, and editorial experience, he or she will play a crucial role in helping the company convert key behaviors with compelling content.
The position collaborates with all Marketing and Digital groups as well as our internal customers: PR, Sponsorship, Events, Community Relations, and Arena to help define both the brand story and the story as interpreted by the customer/fan.
If anything, the role of this person is to be a creative marketing force (to support the creation and use of content) and process operations guru to ensure the organization is working smartly and efficiently to deliver exceptional experiences.
The job of the Senior Director requires a combination marketing and publishing mindset, with the most important aspect to think “fan first”. In essence, he or she is the corporate storyteller and must be empathetic toward the customer. This includes:
Owning the brand utilization and communication across the organization
Leading creative thinking and energy from a marketing perspective
Mapping out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why, and working to continuously evolve strategy
Working closely with our content teams to ensure a consistent message across channels
Ensuring all content is on-brand and consistent in terms of style, quality and tone of voice for all channels of content including online, social media, email, point of purchase, mobile, video, print and in-person
Owning the processes necessary for efficient content creation and distribution
Integrating Storytelling and narrative deeper into our DNA
Collaborate with leads of each channel (Digital, Social, Studio, Game Experience) to develop and execute interactive storytelling across our multiple channeled eco-system
Playing a key role in innovation and ideation both at a day-to-day level and an innovation level
Managing a team of in-house and freelance resources
Measuring and reporting on the impact of the company’s content marketing efforts
Leadership skills to define and manage a set of goals involving diverse contributors and content types
A willingness to embrace change and to adapt strategies on the fly
The ability to lead and inspire creative personnel and content creators to achieve company's stated goals
Clear articulation of the business goal behind the creation of a piece (or series) of content
Skill at both long-form content creation and real-time (immediate) content creation and distribution strategies and tactics
Supervising in house and freelance writers; be an arbiter of best practices in grammar, messaging, writing, and style
Integration of content activities within traditional marketing campaigns
Developing standards and establishing work flow for requesting, creating, editing, publishing, and retiring content
Work closely with company's creative teams on all creative and branding initiatives to ensure a consistent message across channels
Speak/advocate for content marketing at internal/external events, in webinars, in writing, etc and serve as the evangelist for organizational change around content
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