Facility Operations/Security: Security
Court Security - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Applicants must be available to work ALL home games for the entire 2017-18 Phoenix Suns Season

Job Purpose

Maintain established security policies and procedures that will protect Talking Stick Resort Arena’s assets, employees, and guests during all home games for the Phoenix Suns.

Primary (Essential) Duties

Security personnel have a direct responsibility for the welfare and safety within Talking Stick Resort Arena

  • The majority of the shift will be focused on maintaining control of the lower level of the arena
  • Have a clear understanding and enforce arena policies and procedures
  • Maintain order and ensure adherence to all safety rules
  • Provide assistance and clear directions during emergency situations
  • Immediately report any suspicious activity or unattended items to supervisor
  • Monitor and control crowd during all Suns home games to ensure safety
  • Verify credentials to control access into restricted areas
  • Immediately report any safety violations/injuries to supervisor. Write clear and concise incident reports
  • Respond quickly and correctly to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
  • Monitor, patrol and respond to alarms/emergency situations inside Talking Stick Resort Arena

  Provide exceptional customer service that exceeds guests’ expectations

  • Greet and welcome each guest and thank each guest as they leave the event
  • Have a strong understanding of the arena layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
  • Serves as an information specialist and knowledgeable about each Suns game in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner. 
  • Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues

Knowledge, Skills and/or Abilities

  • Physically capable of handling themselves in volatile situations
  • Authoritative presence in highly populated settings while possessing a friendly and attentive demeanor
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Strong ability to work well with co-workers and supervisors in a team environment 
  • Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
  • Ability to exercise sound judgment to diffuse volatile situations
  • Ability to memorize layout of Talking Stick Resort Arena in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
  • Proficient at Microsoft Office products is preferred

Experience/Education Requirements

  • Must be at least 18 years of age
  • At least 1 year of security experience is preferred
  • High school diploma required
  • At least 6 months of previous customer service experience in a fast-paced environment

Working Conditions and Physical Demands

  • Schedule to include all Suns home games, weekends, evenings, some holidays and occasional overtime to meet business needs
  • Must be able to stand, walk, run, climb for long periods of time including the ability to go up and down stairs (generally 4-6 hours but could be extended due to the nature of our business. i.e. overtime)
  • Ability to work in high elevations (all levels of the arena) and enclosed spaces (including elevators)
  • Must be comfortable working in high noise levels and with large crowds
  • Must be able to restrain an individual in an emergency situation if necessary
  • Must be able to communicate via two way radios

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer


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