Sales, Service, & Marketing: Ticket Sales
Account Executive, Membership Service - Minnesota Timberwolves and Minnesota Lynx (Minneapolis, MN)

Job Title: Account Executive, Membership Services

Department: Membership Services

Reports to: Manager of Membership Service

Position Type: Full Time/Regular

Date Modified: 9/21/2017

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

  1. Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
  2. Provide an exceptional level of service and member program activation within the Timberwolves Membership platform.
  3. Renew and grow the designated business portfolio within account base.
  4. Sell Premium Seating and Group Tickets.
  5. Responsible for 150 calls, 240 minutes of talk time, 3 set/completed appointments per week, 5 referrals a week, 10 thank you cards per week, and 1 surprise and delight per week.
  6. Generate new sales revenue by adding new clients to business portfolio.
  7. Participate in the Timberwolves and Lynx on-going training programs.
  8. Document all communications with clients in CRM.

Knowledge, Skills, Abilities & Other:

  1. Strong written and verbal communication skills required.
  2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
  3. Knowledge of CRM and Archtics is strongly preferred.
  4. Able to work flexible hours including nights, weekends and holidays.
  5. Ability to work well on a team and independently.
  6. Ability to manage specific processes and tasks in the department under supervision.

Experience: Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Specialized Knowledge, Licenses, etc.:

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.


Position may require travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
2. Please list your salary range preference.
3. Do you have at least one year of Sales and Service experience?

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