Sales, Service, & Marketing: Ticket Sales
Ticket Service Representative (TSR) - Phoenix Suns/Phoenix Mercury/Sports & Entertainment Services (Phoenix, AZ)

Job Purpose

The TSR will handle event ticketing for all arena sports, concerts and family shows.

Primary (Essential) Duties

  • Greet guests with enthusiasm as they approach the ticket window
  • Sell tickets using ticketing software for all Talking Stick Resort Arena events
  • Distribute will call ticket orders
  • Answer ticket office phone line
  • Perform assigned duties with a focus on excellent guest service

Knowledge, Skills and/or Abilities

  • Excellent customer service and interpersonal skills
  • Friendly, outgoing personality
  • Effective problem solving
  • Process and balance payments accurately
  • Spanish/English bilingual is a plus
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office applications

Experience/Education Requirements

  • Cash handling
  • Ticket office or retail experience is preferred

Working Conditions and Physical Demands

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs
  • Majority of shifts begin at 4:45 PM
  • Ability to stand for extended periods of time
  • Must be able to work at least 60% of events each month

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer

M/F/D/V

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please tell us about your cash handling experience.
2. Do you have a flexible schedule including evenings and weekends?
3. Please tell us about your customer service experience.
4. Please tell us about any experience working in retail or a ticket office.

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