Director, Ticket Sales & Service - Memphis Grizzlies (Memphis, TN)
The Director, Ticket Sales & Service works closely with the Vice President, Sales & Service, Director of Premium Sales and Manager of Group Sales to develop strategic sales and marketing plans for the department to achieve targeted sales levels. This position will oversee the administration and implementation of all new sales strategies, initiatives and programs for partial and full season ticketing products as well developing and implementing a retention plan for season ticket holders. The Director will directly supervise, motivate and coach the ticket sales and client service account executives to achieve sales goals.
Essential Duties & Responsibilities
Strategic Planning & Implementation
Works closely with the Vice President to develop strategic sales and marketing plans to achieve targeted sales and renewal levels.
Continue to improve and implement MVP Loyalty Program to increase renewal rate
Oversee the administration and implementation of all sales strategies, initiatives, programs and tracking systems.
Assist in the development of department group and premium sales strategies.
Assist in the development of non-grizzlies event sales strategy
Create and cultivate a culture of accountability
Staff Management & Development
Manage, coach, and motivate ticket sales account executives.
Create ongoing training program for account executives
Facilitate and lead discussions during regular sales meetings.
Manage and develop co-operative and strong working relationships with other departments including marketing, corporate partnerships and community investment.
Sales & Marketing
Leads, through personal sales and managing activities of staff.
Assists in areas relating to product enhancement and development.
Work with marketing department to create integrated sales and marketing campaigns for renewals, season ticket and partial plan sales.
Directs the development of sales and promotional materials in support of outside sales initiatives.
Work with CRM manager to implement on going CRM training/implementation
Other related duties as required.
Skills, Experience & Abilities
A minimum of three years managerial experience with proven ability to lead, coach, mentor and motivate a sales team.
A minimum of five years sales experience, with two - three years sports industry experience.
4 year college degree.
Ability to develop and implement strategic, operational, and tactical business and marketing plans.
A sound business understanding with previous budgeting, forecasting, and planning experience.
A strong understanding of the professional sports business, including the products, service expectations, importance of media and community relations.
Excellent communication, interpersonal, and conflict resolution skills. Must be a team builder and team player. Must have the ability to relate professionally to all levels of staff, management, clientele, suppliers, and media.
Strong planning, organizational and administrative skills.
Proficiency with MS Word, Excel and Outlook
Ability to work evenings and weekends, as required.
When you apply for this job online, you will be required to answer the following questions:
1. Why are you interested in this opportunity?
2. How many years of relevant experience do you possess?
3. What is your highest level of education completed?
4. What is your current salary?
5. What are your salary requirements?